Operations manager jobs in District of Columbia - 670 jobs
Director, Workgroup Operations
American Hotel & Lodging Association 3.7
Operations manager job in Washington, DC
HTNG is AHLA's technology arm, and workgroups are an important driver of member value. Workgroups are formed to solve a specific problem or adapt new technologies to the hospitality industry. Workgroup deliverables include - technical specifications, best practices, white papers, buyer's guides, and webinars.
This position is key to workgroup development, management, coordination, and facilitation, ensuring alignment with organizational objectives and effective project execution across diverse teams. Key responsibilities include providing leadership and guidance to workgroup leaders and members, managing multiple projects concurrently, and promoting a culture of collaboration and excellence. The Director leverages advanced project management skills, strong leadership capabilities, and effective communication to drive successful outcomes.
Responsibilities:
Workgroup and Project Management: Oversee the operation of multiple workgroups, ensuring that they are properly resourced, organized, and functioning effectively. Provide guidance and support to workgroup leaders and members to help them achieve their goals and deliverables in a timely manner and in accordance with quality standards. Monitor project milestones, risks, and dependencies to mitigate issues and drive successful outcomes.
Documentation and Technical Standards: Lead the development and maintenance of documentation for workgroup initiatives, including technical standards, guidelines, and best practices. Ensure documentation is clear, accessible, and regularly updated to support consistent application across teams. Establish and promote technical standards to guide workgroup activities, ensuring alignment with organizational goals and industry best practices. Encourage knowledge sharing and transparency within and across workgroups to foster continuous learning.
Leadership and Mentorship: Provide strong leadership and mentorship to workgroup leaders, helping them develop their skills, build cohesive teams, and drive successful outcomes. Foster a culture of accountability, excellence, and continuous improvement within the workgroups.
Facilitation and Collaboration: Facilitate virtual and in-person meetings and collaborative sessions among workgroup members to drive progress on key initiatives, resolve conflicts, and make informed decisions. Promote open communication, active participation, and consensus-building across diverse teams. To ensure inclusion of global members, solicit feedback from interested parties offline if they are unable to join calls due to time zone differences.
Stakeholder Engagement: Engage with internal and external stakeholders to understand their needs, priorities, and expectations related to workgroup initiatives. Build strong relationships, manage expectations, and ensure alignment between workgroup activities and organizational objectives.
Performance Monitoring and Reporting: Establish performance metrics and key performance indicators (KPIs) to monitor the effectiveness and impact of workgroup activities. Prepare regular updates and presentations to communicate progress, achievements, and challenges to senior leadership and other stakeholders.
Conference Programming and Execution: Assist the VP HTNG Operations and colleagues with the planning, programming, and execution of AHLA events, particularly the HTNG international conferences. Participate as a speaker and panel moderator as needed.
Continuous Improvement: Drive a culture of continuous improvement within the workgroups, encouraging innovation, experimentation, and learning from both successes and failures. Identify opportunities to streamline processes, enhance collaboration, and optimize outcomes.
Requirements
Skills and Attributes:
Strong understanding of hotel operations and technology stack that enables it.
Proficiency in hotel network infrastructure, Wi-Fi, telecommunications, device management or software and integrations, including XML/JSON, object modeling, online documentation is a plus.
Experience with technical aspects of projects, updating best practices, and facilitating communication with technical teams. Strong analytical and problem-solving skills, with the ability to analyze complex issues, identify root causes, and develop effective solutions.
Strong interpersonal and communication skills, with the ability to build relationships, influence others, and facilitate productive discussions and decision-making.
Strong leadership and team management skills, with the ability to motivate and inspire teams to achieve excellence.
Strategic thinking and problem-solving abilities, with a focus on driving innovation and continuous improvement.
Adaptability to navigate complex challenges and comfort with ambiguity
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Other:
Hybrid / In-office position based in Washington, D.C.
Moderate domestic and international travel is required.
Target salary range for this position is between $110,000 - $130,000 annually
Benefits
AHLA is an equal opportunity employer. We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$110k-130k yearly 2d ago
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Hotel Manager
The Crescent Hotels Group 4.2
Operations manager job in Washington, DC
Crescent Hotels & Resorts is searching for an experienced Hotel Manager to lead the VEN Embassy Row Hotel, a Marriott Tribute Portfolio property situated at Dupont Circle in Washington, DC. The hotel is renowned for its vibrant neighborhood, beautiful parks, historic architecture, and diverse community.
At Crescent Hotels & Resorts, we value authenticity and celebrate individuality. We offer health & wellness programs, top‑class learning & development, travel discounts, and a supportive workplace where you can shine bright.
Benefits
Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent managed properties in North America for you & your family members
Responsibilities
Directly responsible for overseeing all departments and resort operation.
Active participation in the Central Florida Hotel/Lodging Association.
Represent the General Manager in his or her absence.
Encourage the Executive Committee to deal in depth with the resort's challenges and opportunities.
Effectively lead the Executive Committee utilizing a participative style - using effective communication, timely coordination, problem solving and follow‑up.
Maintain a high level of loyalty to the resort and the company.
Regularly communicate, counsel, and assist in problem solving with each manager.
Through personal leadership and example establish a friendly, courteous, service‑oriented approach to guests that is exhibited by all hotel departments.
Attend forecast, yield meetings and conduct weekly meetings with each EC member.
Approve all purchase orders.
Attend A/R meetings.
Ensure budget goals are met and/or exceeded.
Ensure all paperwork needed for daily assessment of monies spent daily is correct and given in a timely fashion to Accounting.
Ensure the preparation and follow up of all service measurements.
Participate in Safety Committee meetings.
Proven management abilities in effectively.
Planning short and long‑range goals.
Forecasting.
Total resort profit and loss analysis.
Ability to identify trends and needs areas.
Ability to display professionalism in handling sensitive or confidential matters.
Proven record of commitment and professional in meeting the challenges and pressures of a 24/7/365 operation.
Professional image as perceived by subordinates, peers, superiors, guests and community.
Possess business maturity and be profit‑oriented.
Problem‑solver.
Self‑starter.
Stronger leadership skills.
Functions well under pressure.
Effective verbal and written communications skills.
Consistent performer/achiever.
Ability to work on multiple projects at the same time.
Ability to stand work for long periods of time.
Education and/Or Experience
Minimum 5 years' hotel experience directing a team at a full‑service hotel.
Marriott brand experience highly desired.
Union experience highly desired.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Source: Crescent Hotels & Resorts
#J-18808-Ljbffr
$74k-118k yearly est. 4d ago
Autonomous Vehicle Operations Manager
Aceolution
Operations manager job in Washington, DC
Role: AV Manager (Autonomous Vehicle OperationsManager)
The AV Manager will oversee daily operational activities for the Autonomous Vehicle (AV) Drive Operations Program across designated city sites. This role ensures smooth field operations, compliance with safety standards, quality of service delivery, and team performance. The AV Manager will work closely with local and regional leaders to ensure efficient deployment of AV fleets and consistent driver/operatormanagement.
Key Responsibilities
Lead, coordinate, and manage AV Driver/Operator teams across assigned locations.
Conduct daily shift planning, scheduling, task delegation, and attendance tracking.
Ensure compliance with all safety, security, and operational protocols.
Train, coach, and mentor new and existing AV operators on operational procedures and program standards.
Conduct performance reviews, provide feedback, and manage disciplinary actions when required.
Collaborate with cross-functional teams (Operations, Fleet, Safety, Engineering) to ensure vehicle readiness and resolve operational issues.
Monitor site productivity metrics and implement improvements to enhance efficiency.
Respond to on-ground escalations and operational emergencies promptly.
Prepare weekly operational status reports and performance summaries.
Coordinate with Fleet & Maintenance teams to ensure optimal vehicle uptime.
Qualifications
5+ years of experience in Operations, Transportation, Logistics, Automotive, or related field.
Prior experience in a managing or lead role managing teams.
Strong understanding of safety protocols and compliance-driven environments.
Excellent communication, leadership, and people management skills.
Ability to analyze performance metrics and identify process improvement opportunities.
Comfortable working in dynamic and fast-paced field settings.
Valid driver's license with a clean driving record.
Ability to travel between assigned cities as needed.
Preferred Skills
Experience working with autonomous vehicles, fleet operations, or mobility transportation programs.
Knowledge of incident reporting, compliance documentation, and operational audits.
Technical aptitude to understand basic AV system operations and diagnostics
Work Environment
On-site operations environment; may require early mornings, late evenings, weekends, or split shifts based on program schedules.
Field-based work involving both indoor and outdoor environments.
Significant travel required - approximately 90% of the time across locations.
$79k-128k yearly est. 3d ago
Operations Manager DC
Amico Lane 4.4
Operations manager job in Washington, DC
We are searching for a full-time Condominium OperationsManager and join our close-knit team at Amico Lane, a fast-growing property management startup based in Washington D.C. Our company is looking to hire someone with a strategic mindset, a team-player, and who has a customer-first mentality.
Your primary responsibility will be to manage a portfolio of our condominium association clients. As the operationsmanager, you will prepare and set the budget, lead an annual meeting with the shareholders, and ensure the maintenance activities and projects around the property are completed timely and efficiently. You will have a team working closely together with you to accomplish the client's objectives, freeing up time for you to lead some of the larger maintenance projects and ensure quality control of clients' deliverables.
Since you are part of a growing company, you will occasionally wear multiple hats. This role is ideal for someone who wants to be part of a high-performing team who values community, loves learning about building maintenance/repair and managing complex projects, and enjoys proactively executing on multiple activities at any given moment to provide clients with peace of mind.
Who we are & Where we're going (with your help)
Amico Lane is on a mission to provide customer-focused property management support for condominium associations in the Washington, DC area. We believe in what we do and how we can serve our clients, and we need a natural project manager to support our clients as we continue to grow.
Amico Lane exists within the property management industry, but we are seeking to disrupt our space. We believe that there's a better way to serve condominium owners and board associations, and we are motivated to lean into innovation and change.
To serve our clients well, we need to successfully manage a large number of moving pieces and complicated processes for them. We are growing and excited about how our team will continue to expand!
Responsibilities:
Maintenance and Repair
Project manage a variety of maintenance activities, including routine maintenance, repairs, emergency response and very large projects
Track and report updates internally and externally to clients
Conduct on-site property inspections a few times per year
Problem solve maintenance issues and meet vendors on-site at the properties
Own SOPs for certain maintenance processes and innovate on them to create a better client experience
Property Enhancement
Provide recommendations to the Board regarding property improvements and necessary repairs including recommendations for establishing priorities among various projects to be done
Establish a project plan for large projects/capital improvements
Manage to project plan to ensure milestone deadlines are met and completed within budget
Condo Association Administration and Financial ManagementManage and onboard a portfolio of clients
Maintain meticulous records for each property in the portfolio
Prepare management reports for the Board of Directors including site inspection reports, monthly reports, budgetary details, and annual meeting materials
Prepare budgets for several real estate properties and present them to the board of directors
Lead the associations' annual meetings and help the teams make efficient decisions around their properties' maintenance needs
Ability to review, interpret and ensure compliance with condominium association documentation
Vendor Management
Liaise directly with vendor technicians
Build and maintain strong relationships with both new and existing vendors to expand our resources and foster long-term partnerships
Facilitate competitive bidding for contracts as required by Association contracts
Required Skills & Experience:
5-10 years of relevant work experience
High School Diploma, GED or equivalent (College degree preferred)
Industry certification preferred (e.g., Certified Manager of Community Associations, Association Management Specialist)
The ability to work in DC
The ability to be on call after hours one week per month, monitoring the emergency phone line on a rotating schedule with the team
Top notch communication skills - both written and verbal
A track record of proven excellence in providing customer service
Real estate experience of being, or having been, a homeowner in a condominium association is a plus but not required
Spanish skills are a plus but not required
Proficient skills in Excel, PowerPoint, and Google Workspace Products
Able to work independently, anticipate problems, and implement effective solutions
Necessary Traits
You have a passion for problem solving maintenance problems and providing excellence in customer service
You take ownership and responsibility for your projects. You're committed to defending deadlines and have a sense of urgency to get to the finish line for our clients
You're GREAT at flexing when priorities shift and adapt your planned day to the shift to the client and business' needs
You are committed to following established Standard Operating Procedures and delivering high quality work
You thrive in a team environment. You know that others depend on your work and you depend on others. You love celebrating our successes.
You are comfortable meeting with clients and maintenance/repair contractors in person, being proactive in your communication with them, asking questions and negotiating when needed
You're GREAT at juggling several things at once and can keep yourself (and others) organized in a fast-paced environment
You are rock solid reliable
You consistently offer solutions and look for additional ways to support your team
You treat the business as if you owned it
You like building community, in particular in DC neighborhoods, and meeting new people
You have superb attention to detail and don't need reminders to complete assignments
What We Offer:
Healthcare benefits
Opportunity to learn and grow quickly within a start-up growth environment that has established structure and success
Opportunities to grow in your career within the company without the need to manage owner/tenant relations
Opportunity to make a significant difference for condo owners in managing their often most expensive asset, their home
Extensive experience with the latest tech and software solutions in property management
Modern office space in the vibrant Dupont Circle neighborhood
Hybrid work schedule perks (remote work is currently offered on Mondays and Fridays)
$96k-139k yearly est. 3d ago
FEP Operations Program Manager
Blue Cross Blue Shield Association 4.8
Operations manager job in Washington, DC
This position supports the vendor relationship, daily operations, and delivery of member benefits. This position collects, maintains, and resolves issues, shares program operational and performance data, supports timely resolution of inquiries, communication development, process documentation, reporting, implementation, compliance, and audit activities in support of and in compliance with the applicable policies and regulations.Account and Operations support ensures timely resolution of member inquiries from various sources. It identifies and communicates performance and compliance risks to leadership, reviews regular reports to address issues, and manages communication requests and system updates in compliance with applicable standards. Additionally, it supports and interacts with stakeholders to resolve inquiries and fosters collaborative relationships with vendor account teams. Support development of operational standard operating procedures (SOP), policy, brochures, training materials and curriculum. Assist and support contract proposals, negotiations, counter proposals, SLA development, contract modifications and amendments. Coordinates the development and maintenance of program reporting and continuous review for outcomes in alignment with goals. Support audit and compliance activities. Increase program value by implementing new programs to increase the value of our services. This includes planning, implementation, data analysis, communications, and outcome management. Review trends and industry information to determine best practices, operational efficiencies, or process improvements to enhance program performance and the member experience.
The posting range for this position is:
$73,655.00-$101,684.25
Qualifications:
Education
Required Bachelor's Degree in Pharmacy, Business, Accounting, Management, Health Services, Information Systems or equivalent work experience
Experience
Required 4+ Years experience within a business environment services delivery setting, with experience in project management, and/or healthcare informatics
Knowledge Skills and Abilities
Project management skills for reporting multiple projects, involving multiple stakeholders, under tight deadlines
Advanced organizational skills with the ability to develop approaches that meet required objectives
Excellent communication (written and oral) and interpersonal skills with an ability to communicate to small and/or large audiences (both internal and external to BCBSA)
Technical proficiency with information technologies (e.g. Microsoft software applications)
Interpersonal skills with the ability to work with all levels of the Association, Plans, government and vendors
Ability to manage stakeholders and reconcile and integrate competing interests
#LI-Hybrid
The posted salary range is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the hiring range and this hiring range may also be modified in the future. A candidate's position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs.This job is also eligible for
annual bonus incentive
pay.
We offer a comprehensive package of benefits
including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits
to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
$73.7k-101.7k yearly 5d ago
Operations & Strategy Manager, Public Sector
Scale Ai, Inc. 4.1
Operations manager job in Washington, DC
Scale's Public Sector business is growing based on demand from government customers for AI / ML products like computer vision and agentic generative AI applications. As an Operations & Strategy Manager on the Public Sector Business Operations (BizOps) team you will be on the front lines of enabling and accelerating this growth.
We are looking for a hard-charging generalist who combines analytical rigor and an obsessive focus on outcomes with an empathetic interpersonal style. If you enjoy solving hard problems while building strong teams & relationships, we'd love to hear from you!
You will:
Report directly to the Head of Business Operations (BizOps), Public Sector
Leverage the full complement of your business toolkit to drive results (business analytics, strategic thinking, operational execution, project/program management, problem framing, executive communication, etc.)
Tackle ambiguous, open-ended questions in support of high-priority outcomes, often with a broad set of stakeholders (engineering, analytics, product managers, geospatial experts, delivery, etc.)
Help mature key business processes while innovating 01 on new systems; Quickly develop and iterate on solutions, eventually handing them off to the appropriate team member
Craft strategies that propel public sector operations growth and organizational evolution
Identify cross-project blind spots across our customer programs and uplevel our operational approaches
Ideally you'd have:
5+ years of experience in an operations, strategy, or consulting role requiring a blend of operational, strategic, and cross-functional work
Experience in product, project, or program management - you can take projects from conceptual problem definition to implemented solution
A penchant for digging deep into data, thinking from first principles, and iterating quickly to deliver results
A strong orientation towards outcomes and a history of being scrappy when it counts
An easygoing interpersonal style and ability to work and build relationships with a wide range of people
Experience leading small teams and managing multiple, complex work streams
A deep intellectual curiosity about AI and machine learning, particularly in applications that advance national security
Nice to haves:
MBA or relevant technical degree
Experience using Python, SQL, or similar analytical tools to translate insights into actionable outcomes
Background in intelligence work and working with / within the U.S. government
Previous private sector experience in computer vision, GenAI applications / agents, or similar technologies
Active U.S. security clearance (Secret or Top Secret)
Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.
Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is:$145,200-$220,000 USDPlease reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of Washington DC, Texas, Colorado is:$130,900-$217,800 USD
PLEASE NOTE:
Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at . Please see the United States Department of Labor's
Know Your Rights poster
for additional information.
We comply with the United States Department of Labor's
Pay Transparency provision
.
PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
$145.2k-220k yearly 5d ago
Division Manager
Vertex Integration Partners
Operations manager job in Washington, DC
Vertex Integration Partners is partnered with a top tier national electrical contractor to identify a Division Manager to lead and scale operations in Northern Virginia, one of the most active data center markets in the world.
This is a senior leadership role with full ownership over people, projects, and performance in a high growth region.
Why this opportunity stands out
This is not a maintenance role. This is a build and lead opportunity. The incoming Division Manager will have real authority to shape strategy, grow market share, and build a high performing team within a well capitalized, nationally respected organization that is deeply entrenched in mission critical and data center construction.
If you are currently operating as a Senior Project Executive, OperationsManager, or Division level leader and want more influence, scale, and upside, this role offers that path.
Responsibilities
Lead all operational aspects of the division including project execution, staffing, safety, and financial performance
Oversee multiple large scale mission critical and data center projects simultaneously
Build, mentor, and retain Project Executives, Project Managers, Superintendents, and support staff
Drive client relationships with hyperscale, colocation, and mission critical customers
Partner with preconstruction and estimating teams to support pursuit strategy and backlog growth
Own division level P and L, forecasting, and operational metrics
Ensure safety, quality, and schedule excellence across all active projects
Ideal background
15 plus years of experience in electrical construction or mission critical construction
Proven leadership experience managing large teams and complex projects
Strong background in data centers, mission critical, and large scale commercial electrical work
Experience operating at the Project Executive, OperationsManager, or Division Manager level
Ability to lead in a fast paced, high accountability environment
Strong financial and operational acumen
Location
Northern Virginia
Local leadership presence expected
Relocation support available for the right candidate
Compensation and benefits
Highly competitive base salary
Performance based bonus structure
Long term incentive and ownership mindset culture
Comprehensive benefits package
Backing of a large, financially strong national contractor
Exact compensation will be commensurate with experience and scope of responsibility.
Why partner with Vertex
Vertex Integration Partners specializes exclusively in mission critical and data center leadership recruitment. We work closely with our clients and candidates to ensure long term alignment, not transactional placements. All inquiries are handled with strict confidentiality.
$73k-128k yearly est. 1d ago
Catering Operations Manager
Restaurant Associates 4.1
Operations manager job in Washington, DC
The Catering OperationsManager holds duties related to successful execution and coordination for on and off premise events. The position entails a need for excellent attention to detail and communication skills; ability to multi-task on a variety of projects simultaneously, accurate distribution of pertinent information both internally to all departments as well as to clients and related vendors. You will be expected to have excellent client skills in presentation and marketing ability.
Key Responsibilities:
Consults clients as to scope, expectations, setting, menu, collateral entertainment to have a successful and appropriate event within the client's budget
Plans menus in consultation with the clients and chefs
Negotiates individual vendor contracts
Delegates to, and ensure that, the Event Manager coordinates and executes the event within the parameters established by the Catering Event Manager
Recruits, interviews, selects, and trains permanent and casual staff
Organizes, leads and motivates the catering team
Plans staff and event schedules
Maintains and develops accurate financial and administrative records
Serves as liaison and coordinator between Sales Catering Managers, Supervising Chefs, Staffing, Captains, Suppliers, Vendors, Rental Companies and Clients as needed to plan events
Assesses contract requirements and ensure satisfaction with the services delivered
Performs final review and assessment of catering events to determine if they meet performance and quality standards
Resolves customer concerns and ensures timely customer payment
Preferred Qualifications:
Operationally savvy industry professional with demonstrated leadership in managing people, events and the overall guest experience
Strong organization, time management and team motivation skills are essential for success in this role
Ability to work independently with little direct supervision
Ability to communicate effectively (verbal and written) with clients, senior management, and WPC support staff
Ability to respond effectively to continuously changing demands
Demonstrated experience in budgeting, P&L, labor and sales forecasting and reporting
Effective use of discretion to problem solve in a fast-paced environment
Excellent negotiating skills
Ability to establish credibility with senior culinary professionals
Human Resource experience including hiring, training, mentoring and development
3-5 years' experience in a hospitality management environment (preferably in an off-premise catering environment)
The ability to manage in an environment with focus on client service, entrepreneurship and building and growing a strong business
Apply to Restaurant Associates today!
Restaurant Associates is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Associates at Restaurant Associates are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Applications are accepted on an ongoing basis.
Restaurant Associates maintains a drug-free workplace.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
***********************************************************************************
Req ID: 1492271
Restaurant Associates
Michael Abbey
[[req_classification]]
$54k-78k yearly est. 3d ago
Student Housing GM: Lead Leasing & Brand Growth
512Financial
Operations manager job in Washington, DC
A leading property management company seeks a dynamic General Manager to lead leasing, marketing, and operations for a student housing community in Washington, DC. This role requires a strategic leader who can drive occupancy, enhance brand awareness, and develop high-performing teams. Candidates should have a Bachelor's degree and at least 3 years of management experience in student housing. Join us to make a significant impact on the resident experience and grow your professional career.
#J-18808-Ljbffr
$65k-125k yearly est. 5d ago
Division Manager of Premium Services - Capital One Arena
Aramark 4.3
Operations manager job in Washington, DC
The Division Manager of Premium Services - Capital One Arena is responsible for planning and leading premium operations across multiple units within the arena. This role oversees the Premium team, manages catering orders and premium special events, and ensures departmental budgets and financial goals are met.
Compensation
The hourly rate or salary range for this position is $110,000 to $115,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.
Benefits
Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation .
Application
There is no predetermined application window for this position; the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.
Job Responsibilities
Coordinate total premium operations to include duties such as booking events, supervising teams, developing, selecting, and costing menus, pricing, hiring, and departmental administration
Be responsible for all aspects of preparation, service, and cleanup for multiple premium operations
Develop and implement premium dining solutions to meet customers' needs
Develop and maintain effective client and customer rapport
Develop and implement annual comprehensive marketing plan for premium services, including but not limited to collateral, sales strategies, and marketing budgets
Establish and implement service and presentation standards for all premium operations, implement processes to ensure compliance and consistency
Implement new services to support base business growth and client retentions
Stay ahead of and advise clients, customers and staff on current premium dining trends and products
Facilitate the delivery of prepared food built from banquet event orders
Participate in sales process and negotiations of contracts and assist clients in planning special events
Train and lead premium services employees to ensure standards are followed
Responsible for setting and delivering sales, food, and labor targets
Responsible for execution of premium hospitality events of varied size and scope including staffing and management
Responsible for component's accounting functions including accurate reporting of all premium related revenue, expenses, and receivables
Ensure compliance with all food, occupational, and environmental safety policies
At Aramark, developing new skills and doing what it takes to get the job done makes a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
Requires at least 4 years of experience
Requires at least 1-3 years of experience in a management role
Previous experience in events and catering and premium services required
Bachelor's degree or equivalent experience required
Strong communication skills
Available to work event-based hours
Complete Food Handlers and Alcohol Service Certifications as required
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at***************************** or connect with us on Facebook, Instagram and Twitter.
#J-18808-Ljbffr
$110k-115k yearly 5d ago
Director of Clubhouse Operations
Cosmos Club 3.6
Operations manager job in Washington, DC
Are you skilled at balancing service excellence with operational efficiency?
Do you believe strong operations start with strong people and clear communication?
Will you jump at the chance to inspiring others to learn and grow?
Do you want to join a team that strives each day to create lasting memories for members and guests?
If you answered yes, please know that Cosmos Club is seeking a Director of Clubhouse Operations to further provide true hospitality to our distinguished members and guests. Interested candidates must apply separately online at **************************************************************** Id=a0xVm000004KUqrIAG&tSource= to be considered.
Cosmos Club, founded in 1878, is a private social club for men and women distinguished in science, literature and the arts or public service located in the heart of Washington, DC. Members come from virtually every profession that has anything to do with scholarship, creative genius or intellectual distinction.
Cosmos Club is looking for team members who believe in the impact of kindness and the power of teamwork. We strive to provide our members and guests an atmosphere of warmth, dignity, and elegance. If you would like to be a part of our mission, check out the position below!
JOB DESCRIPTION
Summary/Objective:
The Director of Clubhouse Operations oversees all clubhouse departments including Membership, Engineering, Housekeeping, Front Desk, Member and Guest Relations, and Member Services to ensure smooth, high-quality operations and achievement of the Club's performance and financial goals. This role focuses on elevating the member experience, fostering employee engagement, and maintaining the highest standards of service and efficiency throughout the Club.
Essential Functions:
Oversees daily Club operations including the following departments: Membership, Engineering, Housekeeping, Front Desk, Member and Guest Relations and Member Services
Recruits, trains and provides performance feedback within their departments
Works with the department heads and accounting on budgeting for the following fiscal year and makes sure the current budget is being followed
Assists with the capital budget for all necessary clubhouse equipment and recommends facility renovation needs
Required Education, Experience and Skills:
A bachelor's degree is preferred, with a focus on Hospitality Management
Substantial private club or hospitality experience will be considered in lieu of the degree
Industry certifications such as CCM are encouraged but not required
Minimum of five to seven years of progressive leadership experience in a high-caliber, multi-outlet environment, such as a hotel, resort, private club, or corporate food and beverage operation
Building and maintaining strong relationships with both members and team members, where members' needs are prioritized, coupled with an intuitive mentoring style that encourages staff development and advancement
Evidence of a supportive leadership approach that emphasizes employee growth, high morale, and a strong, team-oriented culture
Commitment to delivering a consistently first-class member experience through strategic foresight, problem-solving, and attention to detail in all aspects of Clubhouse Operations
Demonstrate exceptional organizational and interpersonal skills, with high emotional intelligence, warmth, and approachability that reflect genuine hospitality. Bring executive presence and diplomatic communication to interactions with members, staff, and leadership alike
Benefits:
Full-time position
401k benefits included
Great Healthcare including Medical, Dental, and Vision Benefits
Life Insurance, AD&D, Short and Long-term Disability
CMAA membership or similar professional organization
Club issued cell phone
Eligible for discretionary bonuses
Expertly crafted shift meals
Generous paid time off policy and holiday pay
Rate of pay commensurate with experience
Opportunities to participate in company picnics, educations, and more!
Job Posted by ApplicantPro
$87k-149k yearly est. 23d ago
WBG Director, Operational Risk
World Bank 4.8
Operations manager job in Washington, DC
Job #: req35277 Organization: World Bank Sector: Risk Grade: GI Term Duration: 4 years 0 months Recruitment Type: International Recruitment Location: Washington, DC,United States Required Language(s): English Preferred Language(s): Closing Date: 1/20/2026 (11:59pm UTC)
Description
Do you want to build a career that is truly worthwhile? The World Bank Group is a unique global partnership of five institutions driven by a bold vision to create a world free of poverty on a livable planet. As one of the largest sources of funding and knowledge for developing countries, we help solve the world's greatest development challenges. When you join the World Bank Group, you become part of a dynamic, diverse organization with 189 member countries and more than 120 offices worldwide. We work with public and private sector partners, invest in groundbreaking projects, and use data, research, and technology to bring tangible and transformative changes around the globe. For more information, visit ******************
VPU Context:
The WBG Chief Risk Officer (CRO) Vice Presidency is the core unit responsible for Group-wide institutional risk oversight, including establishment and monitoring adherence to risk policies and guidelines and risk assessment and reporting to the Board and executive management. Its mission is to enable and support the WBG to achieve its goals in a financially sustainable manner. The VPU assists management with identifying and managing Group-wide cross-cutting risks, enhancing risk response decisions, reducing financial and operational surprises and losses, seizing opportunities and improving deployment of capital. The WBG CRO Vice Presidency includes the IBRD/IDA, IFC, and MIGA risk teams and covers a wide range of financial and non-financial risks.
Unit Context:
In the context of One WBG, the newly unified WBG Operational Risk Department (CROOR), housed within the WBG Chief Risk Officer (WBG CRO), provides independent second line of defense oversight, assessment, and managementoperational, and business continuity risks across the World Bank Group.
The Department strengthens institutional risk governance by ensuring that operational risk-taking activities are consistent with the WBG's risk appetite, internal control frameworks, and long-term operational resilience objectives. It provides rigorous, consistent oversight, ensuring operational, and business continuity risks are identified, measured, monitored, and managed effectively across all WBG entities.
The WBG Operational risk Department is responsible for risk oversight in the following areas:
* Operational Risk, which includes the identification, assessment, and monitoring of risks arising from people, processes, systems, or external events. The Department ensures that operational risk management frameworks, policies, and controls remain robust, consistent across WBG entities, and aligned with the institution's risk appetite. It provides independent oversight of significant incidents, root cause analyses, and remediation actions, while promoting a culture of accountability and continuous improvement in operational resilience.
* Business Continuity, which focuses on ensuring WBG's ability to maintain critical operations and services during and after disruptive events. This includes developing and testing business continuity strategies, recovery plans, and crisis management protocols across entities and geographies. The Department supports business units in identifying critical functions, process and applications, ensuring resource readiness, and coordinating institution-wide responses to operational disruptions.
* Scenario Planning, a cross-cutting function embedded within operational risk and business continuity management. It involves developing and testing forward-looking scenarios to assess the WBG's resilience to severe but plausible disruptions-such as cyber incidents, system outages, pandemics, or geopolitical crises. By integrating scenario analysis into risk assessment, preparedness, and response planning, it strengthens the institution's ability to anticipate vulnerabilities, maintain critical operations, and support timely decision-making under stress.
* Corporate Insurance, which provides strategic oversight and management of the WBG's corporate insurance programs to mitigate financial exposure from operational incidents, property damage, liability claims, or other unforeseen losses. The function ensures optimal coverage, cost efficiency, and alignment with the WBG's overall risk appetite, while coordinating with business units to assess exposure and manage claims.
* Data Privacy Office, which oversees the governance and protection of personal and sensitive data. The function ensures compliance with applicable privacy standards and internal policies, provides guidance on data-handling practices, and promotes a culture of responsible data stewardship. It collaborates closely with Information Security, Legal, and HR teams to ensure that privacy risks are identified, mitigated, and monitored effectively.
* Risk Technology and Data Infrastructure, which provides strategic oversight and implementation of technology platforms, data architecture, and analytical tools supporting operational risk, business continuity management and scenario planning across WBG entities. The function ensures that systems are integrated, reliable, and scalable-enabling consistent capture of operational incidents, control assessments, and emerging risks, as well as robust aggregation and reporting that support timely, risk-informed decision-making by Management and the Board.
By maintaining rigorous oversight, independent assessments, and consistent methodologies, the Department provides assurance to senior management, the Board, and external stakeholders that operational risks are effectively managed and that the WBG's operational integrity and resilience support its development mandate.
The Chief Risk Officer Vice Presidency is in search of a WBG Director to lead the Operational Risk Department. The position is based in Washington, DC. It reports to the Vice President and WBG Chief Risk Officer with dotted reporting to Managing Director and WBG Chief Administrative Officer (MDCAO), as well as IFC and MIGA CROs; and the selected candidate will be part of the WBG CRO Management Team.
Duties and Accountabilities
The WBG Director for Operational Risk will lead a multidisciplinary team across the World Bank, IFC, and MIGA. The Director will be accountable for modeling WBG leadership values and managerial behaviors, ensuring delivery on commitments, and maintaining the highest standards of integrity, professionalism, and risk discipline. This includes making strategic choices, managing quality and results, overseeing institutional initiatives, and ensuring compliance with WBG policies and procedures.
The Director will be a member of the CRO leadership team and will oversee all aspects of planning and execution of the Operational Risk Department's responsibilities, encompassing operational risk management, business continuity, scenario planning, corporate insurance, and data privacy. Key Responsibilities include:
Operational Risk Management
* Oversee identification, assessment, monitoring, and reporting of operational risks across the WBG, ensuring timely escalation of key exposures to senior management and the Board.
* Develop and maintain a comprehensive operational loss data framework, including internal loss events, near misses, and relevant external events, to strengthen risk analytics, benchmarking, and control enhancement.
* Design and implement hypothetical scenarios to pressure test operational resilience, validate controls, and assess preparedness for severe but plausible events.
* Establish and monitor Key Risk Indicators (KRIs) and lead the Risk and Control Self-Assessment (RCSA) Program to provide consistent oversight of risk performance and control effectiveness across business units.
* Develop and maintain a robust statistical model for Operational Risk Capital, integrating qualitative and quantitative insights to inform the institution's risk posture and capital adequacy framework.
* Coordinate with business partners to ensure effective management of non-financial risks, highlighting emerging risks and systemic control issues.
* Provide independent perspectives to management and the Board on operational resilience and institutional risk posture.
Business Continuity and Resilience
* Ensure implementation and periodic testing of the WBG business continuity framework, including crisis management and country office training.
* Oversee development and maintenance of resiliency plans and ensure organizational preparedness for major disruptions with the objective of allowing WBG to recover its essential operations promptly in the event of a business interruption.
Scenario Planning and Resilience Testing
* Integrate scenario planning as a cross-cutting function across operational risk and business continuity.
* Design and coordinate scenario analyses and simulations (e.g., cyber incidents, data breaches, infrastructure outages) to pressure check recovery capabilities, assess institutional resilience and crisis response capabilities, implement proactive measures that reduce the likelihood of operational disruptions and minimize their impact when they occur.
* Use scenario outcomes to inform governance decisions, resource allocation, and strategic risk appetite discussions.
Corporate Insurance
* Manage the corporate insurance portfolio to ensure alignment with the WBG's operational risk exposures and business continuity needs.
* Prepare and present the annual insurance purchase plan for endorsement by the relevant Risk Committee.
* Oversee policy renewals, claims management, and continuous alignment of coverage with WBG's evolving risk profile.
Data Privacy
* Provide oversight for implementation of the WBG Data Privacy Policy across business units, ensuring compliance with internal and international standards.
* Monitor incidents, breaches, and complaints related to data privacy; coordinate institutional responses and lessons learned.
* Maintain and update data privacy frameworks, policies, and reporting mechanisms as required.
Risk Technology and Data Infrastructure
* Lead the design and implementation of a unified operational risk data and technology strategy, supporting enterprise risk, business continuity, internal controls, issue management, and emerging risk identification.
* Oversee the development of tools for operational incident management, key risk indicators (KRIs), control assessments, scenario analysis, and concentration/SPOF (single points of failure) monitoring.
* Promote data quality, integrity, and governance to support accurate, timely, and comparable operational risk reporting.
* Drive innovation through advanced analytics, automation, AI-enabled insights, and digital tools to strengthen risk detection, improve efficiency, and support proactive mitigation.
Governance and Oversight
* Serve as Secretariat for operational risk governance committees, ensuring effective coordination, documentation, and follow-up of key decisions and actions.
* Oversee preparation and delivery of operational risk reports to senior management and the Boards of the WBG entities, highlighting key exposures, incidents, and mitigation progress.
* Maintain and periodically review the governance framework for operational risk, business continuity, and data privacy-ensuring clarity of accountabilities, escalation protocols, and decision-making structures.
* Support continuous improvement of governance processes, including the effectiveness of committees, reporting cadence, and risk communication across the WBG.
Leadership and Management
* Provide strategic direction, coaching, and feedback to maintain a high-performing team of risk professionals.
* Foster a culture of learning, collaboration, and continuous improvement, leveraging technology and data analytics to enhance efficiency.
* Develop and oversee the Department's business strategy, work program, staffing plan, and budget in alignment with WBG and institutional priorities.
* Promote teamwork within the department and across WBG business partners to ensure efficient and effective operations.
External Engagement and Thought Leadership
* Represent CROVP in WBG-wide task forces, committees, and working groups, and engage with external stakeholders including MDBs, IFIs, and regulators.
* Provide thought leadership on operational resilience, scenario planning, and data privacy, drawing from emerging industry and best practices.
* Share lessons learned, benchmark practices, and integrate external insights to strengthen institutional resilience and performance.
People/Talent Management
* Model exemplary WBG leadership values and managerial behavior and reinforces these qualities in the management team and staff.
* Contribute to and implement and monitor compliance with talent management, diversity, and inclusion plans.
* Drive and encourage technical excellence within the team by creating an environment of learning and innovation that attracts and develops the best talent reflective of the diversity of our clients.
* Coordinate and support the management in developing and implementing appropriate strategies for global staffing, deployment, staff learning and development as well as career progression and talent and performance management.
Resource Management
* Manage the department's budget to support the implementation of the Directorate strategy.
* Ensure Management accountability for delivering the agreed-upon work program through cost-effective use of resources (human and budget) within the agreed parameters and in compliance with internal WBG fiduciary and safeguard controls and policies, and ensures timely delivery and overall quality of the region's outputs.
* Ensure implementation of an appropriate risk management framework to meet unit's objectives.
Selection Criteria
The ideal candidate for the role of WBG Director for Operational Risk will be a seasoned executive with a deep understanding of operational and non-financial risk management, demonstrated strategic leadership in complex, global institutions, and the credibility to provide independent oversight while influencing decision-making at the highest levels of the World Bank Group.
Required qualifications and experience
* Seasoned manager with typically at least 15 years of relevant experience leading a world class operational risk function within large, complex, or international institutions. Proven ability to lead high-performing teams and deliver strategic results.
* Master's degree with 15 years of experience or equivalent combination of education and experience.
* Demonstrated leadership and management qualities, particularly across corporate silos and will be a thought leader in the industry.
* Demonstrated strategic judgment and a deep understanding of operational and non-financial risks, including those arising from people, processes, systems, data, and external events, in the context of multilateral or global organizations.
* Track record of innovation and transformation, with experience enhancing risk frameworks, systems, and organizational resilience through process improvement, technology, and cultural change.
* Strong governance orientation, with experience designing, implementing, and overseeing governance frameworks, committee structures, and escalation mechanisms for operational risk and continuity management.
* Excellent communication and influencing skills at all levels of seniority, with the ability to articulate complex risk issues clearly, foster alignment among diverse stakeholders, and will be the external face of the Operational Risk function at the WBG.
* Proven collaboration and stakeholder engagement skills, with experience working across functions and entities, and engaging with internal and external stakeholders, including regulators, auditors, and peer institutions.
* Experience in scenario planning, crisis management, and business continuity, ensuring organizational preparedness and effective response to operational disruptions.
* Personal qualities of integrity, sound judgment, and commitment to the mission and values of the World Bank Group, with a demonstrated ability to uphold the highest ethical and professional standards.
WBG Managerial Competencies
WBG Culture Attributes:
1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.
The World Bank Group values diversity and encourages all qualified candidates who are nationals of World Bank Group member countries to apply, regardless of gender, gender identity, religion, race, ethnicity, sexual orientation, or disability. Sub-Saharan African nationals, Caribbean nationals, and female candidates are strongly encouraged to apply.
$139k-216k yearly est. 15d ago
Director, Field Strategy & Operations (Everest)
Otsuka America Pharmaceutical Inc. 4.9
Operations manager job in Washington, DC
**About Otsuka** We defy limitation, so that others can too. In going above and beyond-under any circumstances-for patients, families, providers, and for each other. It's this deep-rooted dedication that drives us to uncover answers to complex, underserved medical needs, so that patients can push past the limitations of their disease and achieve more than they thought was possible each and every day.
**Position Overview:**
The Director of Field Strategy and Operations serves as the orchestrator of field strategy, ensuring that prioritization, stakeholder engagement, and execution are effectively aligned with brand strategy and enterprise objectives. This role provides leadership across multiple regions, enabling a holistic, enterprise-wide approach to field strategy and operational excellence.
This role also partners closely with the Business Analysis team to ensure field teams have access to standardized dashboards and data-driven insights, supporting execution excellence and performance tracking. The Director will be the point of contacts for ad hoc analytics requests, ensuring field teams have the right data to make informed decisions, but will not be creating these reports themselves or with their team and will work with Business Analysis to ensure accurate measurement and proper data is used.
**Key Responsibilities:**
+ **Strategic Prioritization & Field Execution:** Align field activities with marketing strategy, launch planning, and market access pull-through, ensuring execution efficiency.
+ **Execution Excellence & Field Performance Tracking:** Oversee Omnichannel efforts, account planning, and KPI tracking, ensuring insights from Field Analytics support execution.
+ **Strategic prioritization & orchestrating field execution: Analyzes current and future state of the business based on insights and trends, and** leads efforts to align field activities with high-priority initiatives such as marketing strategy, launch planning, and market access pull-through.
+ **Field Communication & Data-Driven Decision Support:** Act as the primary field communicator, ensuring clarity on CRM tools, performance insights, and operational priorities.
+ **Resource Allocation & Budget Optimization:** Optimize the distribution of budgets, speaker programs, and promotional resources, leveraging data-driven insights to maximize ROI.
+ **Team Development & Analytics Training:** Mentor team members on business reviews, reporting systems, and analytics interpretation, working with Business Analysis to enhance field intelligence capabilities.
+ **Compliance Management:** Must comply with all state and federal laws, regulations and guidelines including PhRMA Code on Interactions with Healthcare Professionals as well as complying with all OAPI standards and policies relating to all job activities.
**Qualifications:**
+ Bachelor's degree required; MBA or advanced degree preferred.
+ Minimum of 10 years of pharmaceutical experience, with a strong understanding of sales force operations and execution.
+ Prior experience in field leadership roles such as first- or second-line leadership, regional operational and customer strategy roles or other field-based support roles required.
+ Established expertise in business analytics, business operations, sales support, and resource management within a commercial pharmaceutical organization.
+ Ability to focus on priorities and resolve operational issues effectively.
+ Excellent communication and collaboration skills, with the ability to work cross-functionally and drive execution efficiency.
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $194,247.00 - Maximum $290,375.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
**Application Deadline** : This will be posted for a minimum of 5 business days.
**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
$194.2k yearly 60d+ ago
Director Admin Operations - Transplant
Medstar Research Institute
Operations manager job in Washington, DC
About the Job Manages Administrative Operations for the Georgetown Transplant Institute at Georgetown University Hospital Washington Hospital Center and other locations where transplant-related clinical services are provided. Performs financial management including payroll and expense management and a variety of financial coordination activities to ensure the appropriate day-to-day administration of the Institute. Provides personnel management and supervision to all designated staff. Prepares management reports and purchase requisitions for Hospital/Medical Center supplies/equipment. Oversees transplant financial authorizations. Assists with all aspects of budget processes. These functions are performed in accordance with all applicable laws and regulations and Georgetown University Hospital's philosophy policies procedures and standards.
Primary Duties and Responsibilities
* Directs supervises and coordinates administrative functions associated with transplantation services including development of operational budgets in collaboration with Vice President Transplant Institute as well as oversight of personnel management materials management maintenance support services telecommunications information systems etc.
* Serves as financial manager preparing all budgets for GUH WHC and GPG cost centers. Establishes and implements policies procedures and systems to monitor and control all financial activities for operational and capital budgets. Ensures Medicare cost reporting guidelines are followed for all organ acquisition cost centers. Manages physician compensation plans as directed by the Chief of GTI and Vice President.
* Performs personnel management functions for the department to include but not limited to: interviewing hiring scheduling coaching counseling evaluating and terminating employees as delegated by or with the Department Head's approval.
* Participates in the development and attainment of operating and financial goals and objectives for the Georgetown Transplant Institute.
* Develops business plans related to programmatic growth and/or physician recruitment for consideration by Chief of GTI Vice President and hospital administration at GUH and WHC.
* Oversees all functions and tasks related to materials management payroll operations financial accounting and reporting in accordance with budgetary and hospital administrative policies and procedures.
* Manages revenue cycle activity at GUH and WHC for all hospital and professional services to ensure revenue is maximized and denials are minimized. Analyzes and reports on trends in reimbursement to Chief of GTI and Vice President.
* Assists the Director of Clinical Operations in overseeing ambulatory care operations including scheduling patient flow room availability and equipment and staffing needs. Participates in initiatives to improve patient satisfaction as measured through HCAHPS reporting.
* Serves as a liaison to hospital university and MedStar departments. Participates in hospital and corporate performance improvement initiatives as required.
* Performs other duties and responsibilities that are appropriate to the position area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and is not to be considered as all-inclusive.
Minimal Qualifications
Education
* Bachelor's degree preferably in Health Care Management and/or Business Administration required.
* Master's degree preferably in Health Care Management and/or Business Administration preferred.
Experience
* 5-7 years' experience in an office setting with previous personnel management experience, as well as financial management required.
Knowledge Skills and Abilities
* Strong financial management skills.
* Must be able to work well and communicate with people on all levels strong computer skills strong organizational and writing skills.
* Must be accurate and detailed oriented with an ability to handle multiple projects and handle multiple deadlines.
This position has a hiring range of
USD $114,004.00 - USD $219,960.00 /Yr.
General Summary of Position
Manages Administrative Operations for the Georgetown Transplant Institute at Georgetown University Hospital Washington Hospital Center and other locations where transplant-related clinical services are provided. Performs financial management including payroll and expense management and a variety of financial coordination activities to ensure the appropriate day-to-day administration of the Institute. Provides personnel management and supervision to all designated staff. Prepares management reports and purchase requisitions for Hospital/Medical Center supplies/equipment. Oversees transplant financial authorizations. Assists with all aspects of budget processes. These functions are performed in accordance with all applicable laws and regulations and Georgetown University Hospital's philosophy policies procedures and standards.
Primary Duties and Responsibilities
* Directs supervises and coordinates administrative functions associated with transplantation services including development of operational budgets in collaboration with Vice President Transplant Institute as well as oversight of personnel management materials management maintenance support services telecommunications information systems etc.
* Serves as financial manager preparing all budgets for GUH WHC and GPG cost centers. Establishes and implements policies procedures and systems to monitor and control all financial activities for operational and capital budgets. Ensures Medicare cost reporting guidelines are followed for all organ acquisition cost centers. Manages physician compensation plans as directed by the Chief of GTI and Vice President.
* Performs personnel management functions for the department to include but not limited to: interviewing hiring scheduling coaching counseling evaluating and terminating employees as delegated by or with the Department Head's approval.
* Participates in the development and attainment of operating and financial goals and objectives for the Georgetown Transplant Institute.
* Develops business plans related to programmatic growth and/or physician recruitment for consideration by Chief of GTI Vice President and hospital administration at GUH and WHC.
* Oversees all functions and tasks related to materials management payroll operations financial accounting and reporting in accordance with budgetary and hospital administrative policies and procedures.
* Manages revenue cycle activity at GUH and WHC for all hospital and professional services to ensure revenue is maximized and denials are minimized. Analyzes and reports on trends in reimbursement to Chief of GTI and Vice President.
* Assists the Director of Clinical Operations in overseeing ambulatory care operations including scheduling patient flow room availability and equipment and staffing needs. Participates in initiatives to improve patient satisfaction as measured through HCAHPS reporting.
* Serves as a liaison to hospital university and MedStar departments. Participates in hospital and corporate performance improvement initiatives as required.
* Performs other duties and responsibilities that are appropriate to the position area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and is not to be considered as all-inclusive.
Minimal Qualifications
Education
* Bachelor's degree preferably in Health Care Management and/or Business Administration required.
* Master's degree preferably in Health Care Management and/or Business Administration preferred.
Experience
* 5-7 years' experience in an office setting with previous personnel management experience, as well as financial management required.
Knowledge Skills and Abilities
* Strong financial management skills.
* Must be able to work well and communicate with people on all levels strong computer skills strong organizational and writing skills.
* Must be accurate and detailed oriented with an ability to handle multiple projects and handle multiple deadlines.
$114k-220k yearly 29d ago
Director Admin Operations - Transplant
HH Medstar Health Inc.
Operations manager job in Washington, DC
About the Job Manages Administrative Operations for the Georgetown Transplant Institute at Georgetown University Hospital Washington Hospital Center and other locations where transplant-related clinical services are provided. Performs financial management including payroll and expense management and a variety of financial coordination activities to ensure the appropriate day-to-day administration of the Institute. Provides personnel management and supervision to all designated staff. Prepares management reports and purchase requisitions for Hospital/Medical Center supplies/equipment. Oversees transplant financial authorizations. Assists with all aspects of budget processes. These functions are performed in accordance with all applicable laws and regulations and Georgetown University Hospital's philosophy policies procedures and standards.
Primary Duties and Responsibilities
* Directs supervises and coordinates administrative functions associated with transplantation services including development of operational budgets in collaboration with Vice President Transplant Institute as well as oversight of personnel management materials management maintenance support services telecommunications information systems etc.
* Serves as financial manager preparing all budgets for GUH WHC and GPG cost centers. Establishes and implements policies procedures and systems to monitor and control all financial activities for operational and capital budgets. Ensures Medicare cost reporting guidelines are followed for all organ acquisition cost centers. Manages physician compensation plans as directed by the Chief of GTI and Vice President.
* Performs personnel management functions for the department to include but not limited to: interviewing hiring scheduling coaching counseling evaluating and terminating employees as delegated by or with the Department Head's approval.
* Participates in the development and attainment of operating and financial goals and objectives for the Georgetown Transplant Institute.
* Develops business plans related to programmatic growth and/or physician recruitment for consideration by Chief of GTI Vice President and hospital administration at GUH and WHC.
* Oversees all functions and tasks related to materials management payroll operations financial accounting and reporting in accordance with budgetary and hospital administrative policies and procedures.
* Manages revenue cycle activity at GUH and WHC for all hospital and professional services to ensure revenue is maximized and denials are minimized. Analyzes and reports on trends in reimbursement to Chief of GTI and Vice President.
* Assists the Director of Clinical Operations in overseeing ambulatory care operations including scheduling patient flow room availability and equipment and staffing needs. Participates in initiatives to improve patient satisfaction as measured through HCAHPS reporting.
* Serves as a liaison to hospital university and MedStar departments. Participates in hospital and corporate performance improvement initiatives as required.
* Performs other duties and responsibilities that are appropriate to the position area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and is not to be considered as all-inclusive.
Minimal Qualifications
Education
* Bachelor's degree preferably in Health Care Management and/or Business Administration required.
* Master's degree preferably in Health Care Management and/or Business Administration preferred.
Experience
* 5-7 years' experience in an office setting with previous personnel management experience, as well as financial management required.
Knowledge Skills and Abilities
* Strong financial management skills.
* Must be able to work well and communicate with people on all levels strong computer skills strong organizational and writing skills.
* Must be accurate and detailed oriented with an ability to handle multiple projects and handle multiple deadlines.
This position has a hiring range of
USD $114,004.00 - USD $219,960.00 /Yr.
$114k-220k yearly 29d ago
Vice President of Operations
Unity Health Care, Inc. 4.5
Operations manager job in Washington, DC
INTRODUCTION
Reporting to the Chief Operating Officer, the Vice President of Operations plays a critical leadership role in advancing Unity's operational excellence. This position supports the COO by overseeing day-to-day operational functions, strengthening systems across health centers, and ensuring seamless coordination between clinical and non-clinical teams. The VP of Operations drives execution, operational consistency, and continuous improvement while helping translate the COO's strategic direction into operational outcomes.
MAJOR DUTIES/ESSENTIAL FUNCTIONS
Oversee daily operations across health centers and the DOC, ensuring they run efficiently and in alignment with the COO's strategic priorities.
Partner with the Chief Medical Officer and operational leaders to integrate clinical and administrative workflows that support high-quality, patient-centered care.
Develop and lead high-performing operational teams that support access, throughput, service delivery, and site performance.
Direct facilities operations, environmental services, access control, and related infrastructure functions to ensure safe, efficient, and well-maintained environments.
Support long-term capital planning and infrastructure strategy in collaboration with the COO.
Provide operational support to the VP of Pharmacy to ensure integrated and efficient pharmacy services across health centers.
Support the COO and executive team in identifying new partners, service enhancements, and revenue opportunities that advance organizational goals.
Contribute to operational analyses, program evaluations, and budget development in partnership with the CFO.
Ensure operational compliance with federal, state, and local regulations, accreditation standards, and licensing requirements.
Implement and monitor systems to maintain high standards of safety, quality, and operational performance.
Lead outreach operations to support population health strategies and strengthen community-based services.
Serve as an operational point of contact for Managed Care Organizations, ensuring effective coordination and issue resolution.
Develop, track, and report operational KPIs tied to efficiency, access, cost, service delivery, and health center performance.
Strengthens team capacity through coaching, performance management, and competency development.
Represent the COO in meetings and engagements when needed.
Other duties as assigned by management.
MINIMUM QUALIFICATIONS
Bachelor's degree in business administration, health administration, public health, or related field required, master's degree preferred.
8-10 years of healthcare operations experience preferred, with at least 6 years in progressive leadership roles.
Experience working with Federally Qualified Health Centers (FQHCs), non-profit mission-based organizations, or in healthcare preferred.
Proven success in managing multi-site healthcare operations and leading complex organizational functions.
Strong operational, financial and analytical skills
Demonstrated ability to lead teams, navigate changes and drive improvements.
Physical Requirements
The position involves everyday risk and discomforts, which require normal safety precautions typical of such places as offices, meetings, training rooms, and other UHC health Care Sites. The work area is adequately lit, heated, and ventilated. All medical services shall be provided according to medically accepted community standards of care. The employee shall provide evidence of a recent (within the past twelve (12) months) health assessment that includes a PPD and/or chest x-ray results.
Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We're looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.
Job Summary
The OperationsManager will assist the Venue Director with the overall daily operationalmanagement of the venue with an emphasis on event execution and team development. This includes the timely set up, operation and removal of audio visual related equipment in accordance with the Company's standard operating procedures, personnel management, equipment maintenance and logistics, and providing the utmost in guest service and client satisfaction.
Essential Functions
Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders
Ensure timely setting, striking of events and other essential floor activities
Maintain inventory integrity ensuring quality, functionality, organization and availability
Maintain a working knowledge of industry trends, tools and innovations
Assist Venue Director in managing budget for increased revenue and control expenses effectively including sub-rentals and labor.
Train, manage, and develop staff in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievement
Build strong relationships with equipment sub-rental and labor vendors to ensure they provide equipment and personnel that meet or exceed Pinnacle Live standards.
Manages accurate and timely billing of events and clients.
Timely creation and processing of purchase orders and vendor invoices.
Attend hotel meetings, as necessary.
Effectively utilizes applicable company computer systems and continually work toward updating and improving systems and technical skills required to run them
Provide technical support for events
Comply with all safety protocols and standard operating procedures
Other duties as assigned
Supervisory Responsibilities
Directs team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education & Experience
High School Graduate or equivalent
Minimum two (2) years event technology experience in a hospitality environment
Minimum two (2) years demonstrated managerial experience
Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)
Required Skills & Knowledge
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.
Planning ability; able to plan ahead
Excellent organizational skills
Demonstrated personnel management ability
Strong Interpersonal skills
Strong verbal and written communications skills
Strong customer focus
Strong attention to detail
Professional appearance
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sit at a desk
Stand or walk for long periods, including up and down stairs
Consistently bend and stoop
Use hands to hold, handle, or feel
Reach with hands and arms
Talk, hear and communicate.
Lift up to 50 pounds occasionally
Benefits
Performance based incentive plans on top of base salary
Generous time off with PTO, holidays and sick/personal days
401k with a contribution match
Insurances; health, vision, dental and more
Pinnacle Live is an E-verify and Equal Employment Opportunity Employer
Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.
Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.
$65k-112k yearly est. Auto-Apply 15d ago
Operations Manager - Government Site
Security Director In San Diego, California
Operations manager job in Washington, DC
Allied Universal , North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
Allied Universal is hiring an OperationsManager. The OperationsManager (supports contracts by providing operational oversight, compliance assurance, and after-hours leadership across assigned portfolios. The OperationsManager serves as an operational extension of portfolio leadership, with primary responsibility for roving coverage during off-hours and weekends. The position focuses on sites that do not maintain 24/7 operations, ensuring compliance with National Standards of Work (NSOW), Allied Universal policies, and contractual requirements.
Compensation & Benefits:
Salary up to $105,000.00 / annually, depending on experience.
Benefits are offered to full-time employees
Medical/Dental/Vision coverage
Free employee life insurance
Paid employee training and development
401K
Employee assistance programs
Paid holidays and flexible PTO (Paid Time Off)
Great company culture and work/life balance
Why Join Allied Universal?
Career Growth: Opportunities to advance within a global leader in security services
Impactful Work: Play a vital role in protecting people, property, and businesses
Supportive Team: Work with caring professionals dedicated to safety and excellence
RESPONSIBILITIES:
Ensure staffing, training, certification, and performance levels are maintained in accordance with Standards of Work (SOW), post orders, and Allied Universal policies
Provide roving operational leadership across customer sites during evenings, weekends, and holidays, with emphasis on non-24/7 locations
Conduct operational inspections, compliance audits, and readiness assessments during off-hours
Evaluate/audit Daily Activity Reports, incident reports, patrol logs, SMARTbook/NPSOLP documentation, and other required records for quality assurance
Identify service gaps, compliance risks, and performance trends; recommend and implement/support corrective actions
Participate in selection and placement of supervisory/management personnel; design career development and performance improvement plans for implementation as needed
Provide field coaching and corrective guidance to supervisors and officers as deficiencies are identified
Serve as after-hours escalation support for operational issues including staffing shortages, incidents, and client concerns
Coordinate with Portfolio Managers and client stakeholders regarding off-hours incidents or escalations
Support training and compliance efforts, including firearms qualification coordination, refresher training validation, and certification tracking
Assist with hiring support activities including onboarding documentation and adjudication readiness for background investigations
Maintain liaison support with customers representatives during assigned operational windows
Ensure safeguarding of Sensitive Security Information (SSI), Personally Identifiable Information (PII), and other protected data
Support special projects, mobilizations, site transitions, and surge operations as assigned
QUALIFICATIONS (MUST HAVE):
High school diploma or equivalent
United States Citizenship (in order to obtain required government clearance)
Valid driver's license
Post hire, must be able to complete all training requirements and possess all required licenses and certifications
Minimum of five (5) years of progressively responsible experience in federal protective service, federal security, law enforcement, military, or contract security operations
Prior supervisory or management experience in a multi-site or portfolio environment
Working knowledge of National Standards of Work (NSOW)
Strong operational leadership and decision-making skills, particularly in off-hours environments
Ability to maintain professional composure during urgent or high-pressure situations
Excellent oral and written communication skills
Proficiency with Microsoft Office, web-based systems, and reporting tools
Ability to handle sensitive information with discretion; utilize rapid and effective judgement in responding to unusual or emergency situations
Ability to manage multiple priorities independently
PREFERRED QUALIFICATIONS (NICE TO HAVE):
Law enforcement or military leadership background
Experience supporting federal client audits and inspections
Experience managing dispersed, unionized, or large-scale workforces
College degree in Criminal Justice or related protective service related field of study
BENEFITS:
Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Closing
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices.
Requisition ID 2026-1517473
$105k yearly Auto-Apply 3d ago
Operations Manager - Government Site
Job Listingsallied Universal
Operations manager job in Washington, DC
Allied Universal , North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
Allied Universal is hiring an OperationsManager. The OperationsManager (supports contracts by providing operational oversight, compliance assurance, and after-hours leadership across assigned portfolios. The OperationsManager serves as an operational extension of portfolio leadership, with primary responsibility for roving coverage during off-hours and weekends. The position focuses on sites that do not maintain 24/7 operations, ensuring compliance with National Standards of Work (NSOW), Allied Universal policies, and contractual requirements.
Compensation & Benefits:
Salary up to $105,000.00 / annually, depending on experience.
Benefits are offered to full-time employees
Medical/Dental/Vision coverage
Free employee life insurance
Paid employee training and development
401K
Employee assistance programs
Paid holidays and flexible PTO (Paid Time Off)
Great company culture and work/life balance
Why Join Allied Universal?
Career Growth: Opportunities to advance within a global leader in security services
Impactful Work: Play a vital role in protecting people, property, and businesses
Supportive Team: Work with caring professionals dedicated to safety and excellence
RESPONSIBILITIES:
Ensure staffing, training, certification, and performance levels are maintained in accordance with Standards of Work (SOW), post orders, and Allied Universal policies
Provide roving operational leadership across customer sites during evenings, weekends, and holidays, with emphasis on non-24/7 locations
Conduct operational inspections, compliance audits, and readiness assessments during off-hours
Evaluate/audit Daily Activity Reports, incident reports, patrol logs, SMARTbook/NPSOLP documentation, and other required records for quality assurance
Identify service gaps, compliance risks, and performance trends; recommend and implement/support corrective actions
Participate in selection and placement of supervisory/management personnel; design career development and performance improvement plans for implementation as needed
Provide field coaching and corrective guidance to supervisors and officers as deficiencies are identified
Serve as after-hours escalation support for operational issues including staffing shortages, incidents, and client concerns
Coordinate with Portfolio Managers and client stakeholders regarding off-hours incidents or escalations
Support training and compliance efforts, including firearms qualification coordination, refresher training validation, and certification tracking
Assist with hiring support activities including onboarding documentation and adjudication readiness for background investigations
Maintain liaison support with customers representatives during assigned operational windows
Ensure safeguarding of Sensitive Security Information (SSI), Personally Identifiable Information (PII), and other protected data
Support special projects, mobilizations, site transitions, and surge operations as assigned
QUALIFICATIONS (MUST HAVE):
High school diploma or equivalent
United States Citizenship (in order to obtain required government clearance)
Valid driver's license
Post hire, must be able to complete all training requirements and possess all required licenses and certifications
Minimum of five (5) years of progressively responsible experience in federal protective service, federal security, law enforcement, military, or contract security operations
Prior supervisory or management experience in a multi-site or portfolio environment
Working knowledge of National Standards of Work (NSOW)
Strong operational leadership and decision-making skills, particularly in off-hours environments
Ability to maintain professional composure during urgent or high-pressure situations
Excellent oral and written communication skills
Proficiency with Microsoft Office, web-based systems, and reporting tools
Ability to handle sensitive information with discretion; utilize rapid and effective judgement in responding to unusual or emergency situations
Ability to manage multiple priorities independently
PREFERRED QUALIFICATIONS (NICE TO HAVE):
Law enforcement or military leadership background
Experience supporting federal client audits and inspections
Experience managing dispersed, unionized, or large-scale workforces
College degree in Criminal Justice or related protective service related field of study
BENEFITS:
Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Closing
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices.
Requisition ID 2026-1517473
$105k yearly Auto-Apply 3d ago
Director, Council Operations
Ijm
Operations manager job in Washington, DC
International Justice Mission (IJM) is a global movement of Christians working to protect people in poverty from everyday violence-human trafficking, slavery, sexual violence, police abuse, and other brutalities that destroy lives and communities. IJM partners with local authorities in multiple countries to rescue victims, hold perpetrators accountable in court, restore survivors, and strengthen justice systems so they protect the vulnerable long after IJM leaves.
The Director, Council Operations (DCO), serves as one of the key architects of how this mission operates at scale. Reporting directly to the Global Operations Council Chair (GOCC/CFO), the DCO plays a pivotal role in the operational leadership and management of the IJM enterprise by shaping, managing, and continually enhancing IJM's global operational ecosystem. The DCO steers the development of a unified Global Operations Structure, Strategy, Metrics, and Budget that measurably (1) supports the Program and Resources Pathways to achieve the 2030 Vision, (2) enables IJM to meet all financial stewardship, legal, fiduciary, and duty of care requirements, and (3) continually drives efficiency and effectiveness of global operations and support functions.
This role is designed for a builder and integrator who loves turning complexity into clarity and movement. In partnership with the GOCC and senior leaders, the DCO leads the Global Operations Council; orchestrates the Operations Pathway Portfolio; and leads a high-performing team that shapes how IJM plans, decides, measures, and improves.
This position is hybrid (onsite Tuesdays & Thursdays) if located in the Washington, DC area or remote for non-local candidates. It reports to the Chief Financial Officer and is only available for candidates with the right to work in the US.
Responsibilities:
Leadership
Working closely with the GOCC, the DCO takes a central role in the operational leadership and management of IJM.
Lead the development of processes, frameworks, training/communications, and measurements for cross-functional and enterprise-wide integration of Global Operations, establishing an effective, efficient, and continuously improving operational ecosystem.
Lead the establishment and design of functional Communities of Practice that foster operational alignment, collaboration, learning, and continuous improvement.
Collaborate with the GOCC to cultivate a healthy, thriving culture across Global Operations, reflecting IJM's mission and values.
Enterprise Operational Ecosystem Management
The DCO is responsible for driving the effective integration, collaboration, and functioning of Global Operations within a clearly defined enterprise-wide operational ecosystem.
Lead the Global Operations Council in developing an enterprise operational ecosystem aligning with IJM's regional matrix operating model and enterprise strategy.
Drive communications, training, and change management for embedding and implementing the functionality of the enterprise operational ecosystem across functions and regions.
Develop and manage frameworks and processes for optimizing and continuously improving the operational structure, systems, and processes of Global Operations within the enterprise operational ecosystem.
Develop and manage frameworks and processes for resolving issues/conflicts/confusion related to the enterprise operational ecosystem.
Global Operations Council/Division Management
In partnership with the GOCC, the DCO is responsible for the development and management of a Global Operations Structure, Strategy, Metrics, and Budget that measurably (1) support the Program and Resources Pathways to achieve the 2030 Vision, (2) enable the organization to meet all financial stewardship, legal, fiduciary, and duty of care requirements, and (3) continually drive efficiency and effectiveness of global operations and support functions.
Lead the development and management of the Global Operations Structure, Strategy, Metrics, and Budget.
Coordinate and manage work plans across Global Operations functions to ensure the right-sizing of operational activities to resources/capacity/capability.
Provide management and administrative leadership of the Global Operations Council, establishing meeting rhythms, processes, and frameworks to support its operations.
Develop and manage the framework for measuring, evaluating, and reporting on operational metrics that measure the effectiveness, efficiency, and customer experience of operational support functions across the IJM enterprise.
Qualifications:
Graduate degree in business management, organizational development, law, or equivalent combination of bachelor's degree and relevant work experience.
Minimum of eight (8) years of experience in business operations, business systems, general management, and/or process design/development.
Experience with not-for-profit leadership (management or board-level) strongly preferred.
Functional knowledge and understanding of business operations (e.g. accounting, HR, IT systems, legal, etc.) and the interdependencies of operational functions.
Preference for background in Human Centered Design and/or design thinking, especially in the context of process design/development.
Critical Qualities:
Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building.
Mature Christian faith with proven ability to lead others in Christian spiritual formation.
Collaborative, mission-first, servant leader with global Perspective.
Superb written and verbal communication skills.
Ability to impact other's behaviors, attitudes, opinions and choices, build consensus around a common purpose and deliver collaborative solutions; listen and empower, work through others.
Capability to proactively build relationships and trust within the organization.
Proven ability to absorb complexity and diverse viewpoints/perspectives, and to drive clear, simple, sustainable, and scalable solutions.
Application Process:
Upload Resume, Cover Letter & Statement of Faith* in one PDF document.
*What is a statement of faith?
A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.
What does IJM have to offer?
Comprehensive Medical/Dental/Vision benefits
Monthly commuter and parking benefits in the DC metro area
Retirement benefit options
Paid leave starting at 23 days
12 holidays (plus early release the day prior)
Daily, quarterly, and annual community spiritual formation
Robust staff care resources
IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidate's value congruence and thorough background, police clearance, and reference check processes.
At IJM, we're committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God's work, not our own, and practice spiritual disciplines together daily. That's why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles' Creed.
IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.