Operations manager jobs in Hawaii

- 698 jobs

Executive Director, Medical Affairs Strategy Excellence & Operations
Otsuka America Pharmaceutical Inc. 4.9
Operations manager job in Urban Honolulu, HI
As a senior leader within Medical Affairs, the Executive Director will serve as a strategic thought partner and Chief of Staff to the Vice President of Medical Affairs, providing high-level guidance and operational leadership across the organization. Leveraging a deep understanding of industry trends and internal priorities, this individual will shape the development of best-in-class medical excellence capabilities aligned with Otsuka's vision, direction, and growth strategy. The Executive Director, Medical Affairs Strategy, Excellence & Operations will lead five critical teams: Strategic Planning, Business Solutions & Analytics, Vendor & Contracts Management, Governance & Procedures, and Global Medical Evidence Operations ensuring alignment with enterprise goals and medical excellence priorities. This role will champion operational rigor, foster strategic integration, and drive high-quality insights to support decision-making across the organization. Serving as a key liaison across the Global, US, and Commercial ecosystem, the Executive Director will play a pivotal role in advancing scientific and medical initiatives. Through thoughtful leadership and collaboration, this individual will shape and execute the global medical affairs strategy, optimize operational frameworks, and enable data-driven innovation across therapeutic areas. **** **Key Responsibilities Include:** **Strategic Leadership and Execution** + Serve as Chief of Staff to the VP of Medical Affairs, driving strategic alignment and operational integration across the Global Medical Affairs organization. + Sets the overall direction of Medical Excellence & Operations (MEO); make critical decisions that have impact across Global Medical Affairs therapeutic areas (TAs) and functions + Leads the development, refinement, and execution of Medical Affairs strategies and objectives in alignment with corporate goals. + Coordinates cross-functional planning, meeting cadences, budget oversight, and communication on behalf of Medical Affairs leadership. + Collaborates with cross-functional teams to align medical affairs activities with commercial and clinical development strategies + Leads Medical Excellence for Med Affairs Strategy to ensure consistent best practices across programs and drive consistent methods of strategic and tactical planning and execution. **Operational Excellence and Team Management** + Lead and manage core operational pillars within Medical Affairs Excellence & Operations Team, including: + Global Asset Strategic Planning + Business Solutions and Analytics + Vendor and Contracts management + Global Medical Evidence Operations + Governance and Procedures + Establish and implement systems, SOPs, and governance frameworks to ensure excellence, compliance, and efficiency in Medical Affairs processes (e.g., IME, ISTs, EAPs, publications, congresses) + Provide and maintain the technological infrastructure, business tools, and data analytics, including the medical information contact center, to enable Global Medical Affairs teams to operate efficiently + Oversee the department's budget, resource allocation, and vendor contracting processes (including key TA level vendors) + Will ensure assignment of Med Excellence activities/projects to Otsuka priorities + Congress Strategy/prioritization, ensure aggregation of congress plans (including meetings) and awareness cross functionally + Develop and maintain calendar of important TA meetings across programs, including congresses and internal offsite meetings (US and Global) to ensure no conflicts and adequate resourcing; will work with Administrative leads to ensure meetings are added to calendars + Develops and manages large teams driving a high-performance culture; understands the required skillset (s) needed within the medical excellence function to deliver best results + Builds relationships with key internal and external stakeholders, including industry partners **Performance Monitoring and Reporting** + Establish and track key performance indicators (KPIs) to measure Medical Affairs impact and execution + Deliver monthly and quarterly updates to Global Medical Affairs leadership and contribute to board-level reporting, as needed + Keeps abreast external environment-relevant trends and incorporates insights and best practices to inform functional decisions + Responsible for ensuring timelines and process for cross-brand initiatives, such as annual medical strategy planning, 3-year roadmaps, SMART goals **Qualifications** **Education and Experience:** + Doctorate Degree (MD (Medical Doctor), PharmD, PhD) or equivalent preferred + Minimum of 15 years' experience in the pharmaceutical or biotechnology setting within medical affairs strategy + Sr Director level medical affairs strategy experience for a minimum of 5 yrs. and experience in Medical Excellence & operations **Skills and Competencies:** + Demonstrated ability to lead and inspire high-performing teams + Strong strategic, operational, and leadership capabilities within a biotech or pharmaceutical setting + Expertise in navigating regulatory frameworks and ensuring compliance within medical affairs function + Excellent communication and interpersonal skills, with the ability to influence cross-functional teams + Strong analytical and problem-solving skills to address complex challenges within medical affairs + Ability to lead a team and influence organizational level decisions + Experience in collaborating with Medical Affairs vendors that can provide medical excellence related support + Strategic thinking acumen and record of accomplishment for operational excellence + Ability to rapidly pivot based on evolving corporate strategy and direction + Proficiency in pharma code and all guidelines concerning medical affairs activities + Excellent presentation skills and ability to communicate complex scientific information + Motivated, disciplined, pro-active individual capable of effectively managing timelines **Other Requirements:** + Ability to travel globally up to 25% for congresses, advisory board meetings, Governance meetings as business needs require **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $245,454.00 - Maximum $381,110.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
$245.5k yearly 37d ago
Air Freight Manager HNL
Apollo Freight
Operations manager job in Urban Honolulu, HI
Job Details Honolulu, HI Job Title: Air Freight Manager The Air Freight Manager will oversee and manage all tasks related to the air freight services provided to our customers. This role involves leading the air freight team, including agents and account managers, to ensure efficient, accurate, and expedited services. The manager will also collaborate with the Operations team to ensure the proper handling of cargo at arrival and departure points. A key aspect of this role will be business development, focusing on growing air freight accounts by attracting new clients, increasing volume with existing customers, and exploring opportunities within new industries. Key Responsibilities: • Manage and oversee all air freight operations, ensuring services are carried out accurately, on time, and efficiently. • Supervise, train, and support a team of air freight agents and account managers, fostering a collaborative and high-performance environment. • Ensure compliance with regulations, customs requirements, and industry standards related to air freight services. • Develop and implement strategic plans to increase customer acquisition, retention, and volume growth. • Identify and pursue new business opportunities, including exploring industries not currently serviced. • Work closely with the Operations team to coordinate the proper handling, receipt, and dispatch of cargo. • Monitor and optimize processes to reduce errors, improve efficiency, and enhance customer satisfaction. • Maintain relationships with key clients, addressing issues promptly and proactively. • Generate regular reports on performance metrics, service quality, and customer satisfaction. • Implement best practices in logistics, quality assurance, and customer service within the air freight department. Qualifications: • Bachelor's degree in business or related field. • 5-7 years of experience in the logistics industry, preferably in the perishable or temperature-controlled sectors. • Proven experience in managing air freight operations and leading a team. • Proficiency in English written and spoken (Spanish is a plus). • Strong leadership skills with the ability to motivate and develop team members. • Excellent problem-solving abilities and flexibility to respond to customer and business demands. • Strong organizational skills, with the ability to handle multiple tasks simultaneously. • Customer-focused mindset with excellent communication and negotiation skills. • Proficiency in logistics management software and MS Office applications. • Ability to develop strategic initiatives to expand customer base and volume. Benefits: • Competitive salary and benefits package. • Opportunities for professional growth within a dynamic and expanding company. • Collaboration with a dedicated and passionate logistics team. How to Apply: Interested candidates are invited to submit their resume to ************************** . Please include “Air Freight Manager Application” in the subject line.
$66k-87k yearly est. Easy Apply 60d+ ago
Director, Loan Operations
Central Pacific Bank 4.8
Operations manager job in Urban Honolulu, HI
Responsible for the management of the Loan Operations Business Units. Ensure that the areas provide excellent service to our external and internal customers in a cost-effective manner while maintaining internal controls and compliance with regulations. Ensure the servicing of loans is done with strong internal controls and exceptional customer service. The Loan Operations Director must be capable to work at a high level, possess independent judgment and make decisions as required. Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a "Voyaging Spirit" and being "Positively Ohana". Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness. Primary Accountabilities: * Management of all loan related processes, including commercial & consumer servicing, payment & loan accounting, loan booking, and mortgage servicing. Works closely with all internal/external business units. * The Director works independently on assignments and/or special projects directly related to department functions and strategic goals of the company and is a subject matter expert on loan product servicing escalations. * The Director improves the overall customer experience, manages risk, and assures the department is in compliance with all bank policies and procedures, as well as all applicable state and federal banking regulations within the context of their responsibilities. * Administrative reporting, efficiency reviews, and internal cross training of staff. Establishes and enforces department/group strategy, standards, policies and procedures. Documents/maintains department procedures and drives continued process improvements. * Functions as a subject matter expert on all loan products while leading process improvement projects to increase operational efficiency, improve the client experience, and manage risk. Remains current on loan operations concepts, practices, and procedures to ensure both technical and functional expertise can be provided for system utilization and problem resolution. * Communicates directly with customers regarding Loan Operations matters; assist customers with inquiries or problems; research and correct errors caused by bank or customers; research records and make replacement copies for customers (such as statements, letters). Reviews various suspense and house accounts, ensuring they are balanced and items are cleared in a timely manner. Coordinate overall communication, implementation, follow-up and project timeline for all major Loan Operations initiatives as directed by leadership. Handle and resolve internal and external customer problems and complaints with the highest quality of customer service. * Directly manages Loan Operations employees in accordance with the organization's policies and applicable laws; responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. Coach, motivate and develop employees periodically and provide on-the-spot recognition where applicable. Complete annual performance reviews. Develop a career progression plan for employees. * Monitors and coordinates vendor processing related Loan Operations. Ensures that KPI standards are met. Ensures department is compliant with SOX reporting. Coordinate, lead and implement projects. Presents objectives, alternatives and cost/benefit analysis. * Responsible for maintaining the department's annual budget process, including but not limited to monitoring and enforcing budget parameters. Provide monthly Management reports. * If designated as the Business Unit Compliance Officer (BUCO)- the following duties will apply: * Responsible for business unit compliance oversight as the "Business Unit Compliance Officer" (BUCO) with dotted line reporting to the Compliance Division Director. The BUCO is responsible for engaging in activities that contribute to the day-to-day compliance oversight of the business unit and any related third-party vendor relationships in alignment with the Compliance Management System Policy, Bank Secrecy Act Policy, and BUCO Program. The BUCO demonstrates and applies business acumen to promote a culture of compliance and the identification, escalation, and timely mitigation of compliance risks. This role exercises judgment and influence, and may constructively challenge business unit management to support compliance objectives, balancing business strategy with appropriate controls. If designated as the Business Unit Compliance Officer (BUCO) - the following duties will apply: * Responsible for business unit compliance oversight as the "Business Unit Compliance Officer" (BUCO) with dotted line reporting to the Compliance Division Director. The BUCO is responsible for engaging in activities that contribute to the day-to-day compliance oversight of the business unit and any related third-party vendor relationships in alignment with the Compliance Management System Policy, Bank Secrecy Act Policy, and BUCO Program. The BUCO demonstrates and applies business acumen to promote a culture of compliance and the identification, escalation, and timely mitigation of compliance risks. This role exercises judgment and influence, and may constructively challenge business unit management to support compliance objectives, balancing business strategy with appropriate controls. The BUCO is accountable for implementing the Compliance Management System Policy and Bank Secrecy Act Policy, including but not limited to the following activities: * Facilitating the Compliance Risk Assessment process by identifying, assessing, and managing regulatory compliance risks within the business unit. * Knowing and understanding all state and federal compliance laws, rules, and regulations ("laws and regulations") applicable to the business unit, and how such laws and regulations impact or affect the business unit. * Keeping abreast of changes to the laws and regulations, as tracked and disseminated on the Regulatory Tracking Log, and implanting regulatory change within the business unit. * Attending all management meetings to keep appraised of developments within the business unit that may impact the compliance function. * Actively participating in and advising on key business decisions within the business unit, including new or changes to existing products, services, processes, projects, and vendors. * Ensuring that the business unit has sufficient resources to adequately manage compliance risks. * Reviewing, drafting, and/or updating business unit policies, procedures, processes, guidelines, and controls to ensure that regulatory requirements are sufficiently addressed and that day-to-day activities operate in a compliant manner. * Identifying compliance training needs, providing subject matter expertise to support the development of training curriculum, and conducting or coordinating compliance training for the business unit, in addition to and in support of the Compliance Training Program. * Conducting and/or facilitating transactional and non-transactional monitoring and testing to assess the business unit's compliance with all applicable laws and regulations, in support of the Compliance Monitoring Program. * Escalating compliance concerns to the Corporate Compliance Department for inclusion on the Issues Tracking Log, and ensuring that any corrective action is taken as necessary and appropriate to address compliance concerns. * Supporting the Customer Complaint Program by ensuring that the business unit employees understand and fulfill their responsibilities for reporting and addressing customer complaints. * Facilitating regulatory audits and examinations. * Completing other compliance related projects and tasks as requested to support the Bank's Compliance Management System Policy and Bank Secrecy Act Policy. Minimum Qualifications: Education: * Bachelor's Degree from an accredited 4-year university in Business Administration or related field required. Experience: * 7+ years of experience in Consumer, Commercial, Dealer, and Residential Mortgage required. * 4+ years in Management role or 1+ years in a Directorial role required. * 1+ years of Project Management and/or General Ledger experience preferred. * 2+ years of Vendor Management experience and knowledge of bank regulations and practices within Loan Operations preferred. Physical Requirements & Working Conditions: * Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated. * Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications. * Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions. * Must be able to read and understand bank-related documents. * Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
$116k-143k yearly est. 4d ago
Director of Kitchen Operations
604 Hospitality Group
Operations manager job in Hawaii
Founded in 2016, Restaurant 604 offers the best waterfront dining experience for military families, local residents, and those just passing through to enjoy a quality meal with excellent service. Our success comes from the loyalty and dedication of our team, the ohana. We proudly employ nearly 300 team members, making 604 one of Hawaii's largest locally-owned restaurant operators. Together, we strive to impact our community by becoming one of the best workplaces in Hawaii. The success of Restaurant 604 launched the family of 604 restaurants, which includes 604 Express, The Beach House by 604, Mangiamo by 604, 60fore Bar & Grill, 604 Ale House, 604 Clubhouse, and 604LOHA Grill. Our family of restaurants features an enjoyable experience for all with great food, live music, breathtaking views, and exceptional service with Aloha. SUMMARY OF FUNCTIONS The Director of Kitchen Operations oversees all back-of-house functions, including hiring, training, food safety inspections, and performance management at all 604 locations. They collaborate with the Executive team to implement procedures ensuring consistent kitchen operations and mentor culinary teams to maintain high standards in food quality, presentation, and service. They ensure compliance with company policies and health regulations, reporting to the Executive Chef. This position will collaborate with the Director of Restaurant Operations and General Managers to support the growth and training of kitchen employees. They also liaise with vendors on each location's product quality, pricing, availability, and new offerings. ESSENTIAL DUTIES AND RESPONSIBILITIES Directs and oversees the kitchen operations for all 604 restaurant locations, following established company standards, policies, and procedures. Responsible for optimizing profits by controlling food and labor costs to meet the company's financial objectives. Monitor and control food costs and budgets across locations. Prepare and present periodic reports on culinary operations, including financial performance, inventory, and personnel. Must learn all recipes, enforce recipe adherence, and maintain. Conduct periodic recipe quizzes. Exercises portion control and monitors sanitation guidelines to ensure compliance with health regulations. Design procedures for quality assurance and control for minimizing food waste, increasing productivity, and maintaining preparation standards. Administer training and educate all kitchen personnel on food products and presentation to maintain consistent, high-quality standards. Oversee the training and certification of all kitchen personnel in sanitation techniques and practices to ensure health, safety, and compliance with legal regulations. Develop and implement strategies for continuous improvement. Ensures all company policies and procedures are followed. Collaborate with the General Managers in the training, coaching, corrective action measures, and performance evaluations of Kitchen Managers and Supervisors within the company's guidelines and culture. Communicates effectively, verbally, and in writing to all levels of staff and management. Maintain kitchen training schedule and enhance it when needed. Ensures high sanitation, cleanliness, and safety standards are maintained throughout the kitchens, providing continuous feedback and resolution. Conducting monthly food safety inspections per location. Fosters a positive and collaborative work environment, establishing a presence in all 604 kitchens as needed or instructed by the Executive Chef Interacts with guests to maintain a high level of customer satisfaction. Interacts and communicates with front-of-house staff to maintain smooth and seamless service standards. Promptly address and assist in resolving food quality issues resulting from guest feedback. Keep track of new menu trends within the restaurant industry. Conduct regular meetings with all locations' Kitchen Managers and Kitchen Supervisors. All other duties as assigned. QUALIFICATIONS 5+ years of kitchen experience or 10 years of restaurant experience is required. Proven experience in restaurant/culinary management. Passion for creating incredible food that delights and attracts customers. Excellent communication, management, and leadership skills. Ability to fill in for any kitchen position. Has extensive knowledge of scheduling, food cost, waste control, and food presentation. Understanding various cooking methods, ingredients, equipment, and procedures. Must be able to read and communicate in English clearly and effectively. Must be able to lift pots, pans, products, and other items weighing up to 50 pounds frequently. Must demonstrate enthusiasm and commitment to guest satisfaction. Must have a valid health card or equivalent. Must be able to perform simple math calculations and understand units and measures. Must be able to stand and exert well-paced mobility for a scheduled shift. Must have the ability to stand and walk for extended periods. Must have the ability to lift, stoop, and bend. Must exhibit hand coordination and dexterity for rapid productions. Must be reliable and punctual with a positive attendance record and be available to work weekends and holidays. Must be able to work well with others. Must exhibit accuracy and speed in handling emergencies while providing solutions. Familiar with the industry's best practices. Possess a passion for food service and hospitality. Knowledge of various computer software programs (G-Suite, restaurant management software, POS). Benefits/Perks for Eligible Employees Paid Time Off Bereavement Leave Emergency Days Referral Program Employee Discounts Skechers Direct Program Management Bonus Program Medical/Dental Benefits Group Life Insurance Universal Life Insurance Short-Term Disability Compensation: $80,000.00 per year ABOUT US Founded in 2016, Restaurant 604 offers the best waterfront dining experience for military families, local residents, and those just passing through to enjoy a quality meal with excellent service. The success of Restaurant 604 launched the family of 604 restaurants that includes 604 Express, The Beach House by 604, Mangiamo by 604, 60fore Bar & Grill, 604 Ale House, and 604 Clubhouse. Our family of restaurants features an enjoyable experience for all with great food, live music, breathtaking views, and exceptional service with Aloha. Our success comes from the loyalty and dedication of our team, the 6-Ohana. We are proud to employ nearly 400 team members, making 604 one of Hawaii's largest locally owned restaurant operators. Together, we strive to impact our community by becoming one of the best workplaces in Hawaii. VISION To give back to our military and community by becoming the standard for the island dining experience. MISSION Provide quality food, excellent service and the perfect setting served with Aloha. CORE VALUES Pride Our passion for service is rooted in hard work, perseverance, and fun. Quality We are committed to raising the standard in every aspect of our restaurant. Consistency Excellent service. Same taste. Genuine hospitality. Every day. Servant Leadership Our employees serve each other, our guests and lead by example to better our community. Aloha Everyone is welcome and served with love (just like Grandma's house).
$80k yearly Auto-Apply 60d+ ago
Operations Director
Seagull Schools Inc.
Operations manager job in Kailua, HI
Great benefits available: Paid Time Off leave Bereavement leave 19+ paid holidays Medical, vision, drug, and dental insurance 401k retirement with employer matching Employee child tuition discount Overview: The Seagull Schools' Director of Operations is responsible for making decisions for operational activities and set strategic goals for the facility. They are responsible for Seagull Schools operations, including: 1) planning and monitoring the day-to-day running of the business to ensure strategic objectives and goals are met; 2) supervising staff from different departments; and 3) providing constructive feedback. In addition to managing day-to-day operations, the Director of Operations will work with the Chief Operations Officer (COO) to improve operational efficiencies in all areas of the business. They will work with members of the leadership team to develop plans and budgets to carry out the facilities repair and maintenance schedule, food service operations, Adult Day Center, and other operations as needed. Finally, they will work with the COO to implement employee policies to ensure that the Seagull Operations handbook and all modalities of communication (i.e. Seagull's website) are current and facilitate seamless communication among Seagull staff. Key Responsibilities Manage relationships with third-party contractors and negotiate contracts (i.e. facilities repair and maintenance, marketing, food service, IT contracts, and others as needed) Liaise with leadership to make decisions for operational activities and set strategic goals and budgets in coordination with COO and other members of the leadership team, as appropriate. Develop facilities plan and budget with a 5-year forecast in collaboration with the COO and members of the senior management team Manage inventory levels at all six sites (preschools and Adult Day Center) Ensure that food service, facilities and adult day care are all in compliance with all City, State and Federal licensing and regulatory policies Ensure that all operational handbooks are current and updated regularly Manage and oversee all information technology, including but not limited to Seagull Schools' website and social media platforms, and marketing material Plan and monitor the day-to-day operation of business to ensure smooth progress, safe, well-maintained facilities and sufficient enrollments at each site Supervise staff from different departments and provide constructive feedback while setting a positive and confident leadership example Regularly evaluate the efficiency of business procedures according to organizational objectives and implement improvements Manage procurement processes and coordinate material and resources allocation Review financial information and adjust operational budgets to promote profitability in collaboration with COO and CFO Revise and/or formulate policies and promote their implementation Evaluate overall department performance by gathering, analyzing and interpreting data and metrics Ensure that the company complies with legal and established industry regulations Champion proficiency for current industry practices including productivity, quality, planning, culture, employee safety, food safety, and USDA regulatory requirements Supervisory Responsibilities Recruits, interviews, hires, and trains new staff Oversees the daily workflow of various departments (maintenance, food service and Adult Day Center) Provides constructive and timely performance evaluations Conducts staff training as often as necessary, regarding information systems (i.e. Blackbaud, ADP, etc.) Work Environment This job operates in a child/adult center environment and is based in an office. The position interacts with staff, visitors, agencies, vendors, volunteers, parents and children in classrooms and outdoor facilities on a daily basis. The employee must have the ability to demonstrate patience and politely deal with numerous interruptions, prioritize multiple tasks, offer assistance, and work with minimal supervision. There are deadlines and report requirements that require organization, planning, focus and detailed work at a desk and computer. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 30 pounds at times. Travel Required Travel to all preschool sites on O'ahu is required occasionally. All trips must be pre-approved by the Chief Operations Officer. Education and Experience BSc/BA in business administration or relevant field; MSc/MA will be a plus Minimum of 5 years of experience at an operations level Experience in facilities and food service industry (Strongly Preferred) Knowledge of the industry's legal rules and guidelines Proficiency in IT systems (such as ADP, Blackbaud, BrightArrow is a plus) Working knowledge of data analysis and performance/operation metrics Previous experience in education or non-profit management (Preferred) Operations: 5 years (Preferred) Work Authorization, Health and Security Clearance First Aid/CPR Certification Medical clearance from infectious diseases and other health issues in order to work in a child and applicable adult center environment. Security clearance in order to work in a child and applicable adult center environment. Valid driver's license. Access to an insured vehicle with valid registration and safety check. AAP/EEO Statement Seagull Schools provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Other Responsibilities Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Seagull Schools is proud to be an equal-opportunity workplace. All aspects of employment decisions will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for our colleagues.
$105k-149k yearly est. Auto-Apply 2d ago
Assistant Area Operations Manager
Back of House Solutions LLC 4.0
Operations manager job in Kihei, HI
About the Role: The Assistant Area Operations Manager will support the Regional Operations Manager in multiple locations within Maui to ensure efficient and effective service to our partners and staff. The role involves collaborating closely with department heads to implement strategic initiatives, communicating and training our staff, and maintaining high standards of service. The Assistant Area Operations Manager will work with other Back of House Concepts management, contributing to staff development, performance management, and compliance with health and safety regulations. Ultimately, this position drives operational excellence that aligns with the resort's commitment to hospitality and guest satisfaction. Minimum Qualifications: Bachelor's degree in Hospitality Management, Business Administration, or a related field. Minimum of 3 years of experience in operations management within the hospitality industry. Proven ability to manage multiple teams and coordinate cross-functional activities. Strong knowledge of health, safety, and sanitation standards applicable to hospitality operations. Excellent communication and interpersonal skills. Preferred Qualifications: Experience working in a luxury resort or high-end hospitality environment. Experience working in the Hawaii market or familiarity with regional business practices and cultural considerations. Background in the "Other Services" industry sector or similar service-oriented environments. Proficiency with operational management software and data analytics tools. Multilingual abilities, particularly in languages relevant to the guest demographic. Responsibilities: Assist in overseeing daily operations across housekeeping and food and beverage departments to ensure smooth and efficient service delivery. Coordinate with department managers to implement operational policies, procedures, and standards that enhance guest experience. Monitor performance metrics and prepare reports to identify areas for improvement and support decision-making processes. Support recruitment, training, and development initiatives to build a skilled and motivated team. Ensure compliance with health, safety, and sanitation regulations across all operational areas. Manage inventory control and resource allocation to optimize operational costs without compromising quality. Address guest concerns promptly and effectively to maintain high levels of customer satisfaction. Participate in budgeting and financial planning activities to support the achievement of business objectives. Skills: The Assistant Area Operations Manager utilizes strong leadership and organizational skills daily to coordinate complex operations and ensure all teams work cohesively towards common goals. Effective communication skills are essential for liaising with staff, management, and guests, facilitating clear understanding and swift resolution of issues. Analytical skills are applied to monitor operational metrics, interpret data, and implement improvements that enhance efficiency and service quality. Knowledge of hospitality software systems supports accurate tracking of inventory, and financial performance. Additionally, problem-solving abilities enable the manager to address unexpected challenges proactively, maintaining smooth operations and guest satisfaction.
$43k-61k yearly est. Auto-Apply 60d+ ago
Assistant Vice President of Branch Operations
University of Hawaii Fcu 4.6
Operations manager job in Urban Honolulu, HI
DO YOU WANT TO MAKE A DIFFERENCE? Join a spirited, dynamic team with Hawai`i's leading credit union as we make a difference in our community - providing financial value, exceptional service, and state-of-the-art convenience to our members. As the Assistant Vice President, Member Experience, you'll play a key leadership role overseeing the daily operations of multiple UHFCU branches. This position is hands-on and deeply involved in ensuring each branch delivers consistent, high-quality service and efficient operations. You'll support and guide branch managers, streamline processes, and drive initiatives that enhance the end-to-end experience for our members - from the moment they walk in to the moment their financial needs are met. While you'll visit and support multiple branches, this role requires a strong presence at our main branch to lead by example, collaborate with your team, and stay connected to the heart of our member experience. Position Title: Assistant Vice President, Member Experience Department: Administration FLSA Classification: Exempt Reports to: Senior Vice President, Image & Experience Employee Benefits One great perk of working at UHFCU is we offer on-demand pay through our financial wellness provider. With the on-demand pay benefit, you can have the money you've already earned when you need it, so your time and money can work better for you. Get early access and get paid without waiting for your paycheck. In addition to competitive pay, we are proud to offer a comprehensive benefits package. Medical Insurance which Includes Drug and Vision; Company pays 100% of Employee's Self-Coverage; PLUS, a Company Paid Subsidy Towards Family-Coverage Dental Insurance; Company Pays 100% of Employee's Self-Coverage and Employee Pays for Low Cost Family-Coverage Medical and Dental Plan Premium Waiver Option 401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC) Eligible to Earn Thirty-Five (35+) Paid Days Off a Year Vacation Cash-Out Program Flexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit) Company Pays for Employee Group Basic Life With AD&D Insurance Company Pays for Employee Long Term Disability Insurance Voluntary Accident Recovery, Critical Illness + Cancer, and Hospital Insurance Employee Assistance Program (EAP) Employee Loan Discount Company Subsidizes 50% for Adult Monthly Bus Pass Cash Reward Employee Referral Program Workiversary Cash Reward and Gifts Internal and External Professional Development Opportunities And Many More! Position Purpose : This position will institutionalize and scale branch operations best practices across all locations by developing, overseeing and executing operational strategies and developing a program for service excellence in the retail environment. This individual is expected to meet or exceed branch sales and service goals for deposit growth and consumer lending through coaching team members to build and enhance member relationships. This position serves as part of the leadership team and is responsible for demonstrating strong leadership in support of the credit union's vision and mission, ensuring that members are provided with exceptional service. Essential Functions : Responsible for the implementation and sustainability of member satisfaction initiatives to improve member experience in alignment with the strategic and operational objectives of the Credit Union. Develops and implements key operational strategies to improve service quality, overall member experiences, financial results, and employee engagement at all branches. Identify and set goals/metrics and tracks for branch staff. Manage, coach, and counsel staff to maximize staff performance, including setting and meeting department goals, identifying measurements, and handling personnel issues. Develops and measures the effectiveness of all operational processes. Provides timely, accurate and complete reports on the operating condition of the retail environment. Recommends solutions to areas that require improvement. Develops a strategic plan for the branches and necessary measurements to ensure branches meet their specific goals. Supports the budget preparation process by collecting and compiling departmental data and related documentation. Establishes department goals and ensures adherence to policies and procedures that support the sales and service culture. Collaborates as a key member of the Senior Management Team on credit union-wide strategic planning initiatives and corporate direction. Ensures compliance with applicable state, federal, and credit union regulations through periodic training of staff and compliance reviews. Ensures proper procedures are established and consistently followed at all branches. Maintains the security and confidentiality of pertinent information and records. Performs other work as needed. Performance Standards : Specific goals and objectives for the branches, in alignment with the Credit Union's strategic plan, are met in a consistent and timely manner. Branches are run in an efficient manner with minimum disruption in member service. Maintains regular on-site presence and actively supports branch operations by assisting with transactional and member service needs as required. Process improvements are member-centric and foster operational excellence. Timely completion of performance evaluations for direct reports as well as staff. Qualifications : Education/Certification: Bachelor's degree in business-related major. Required Knowledge: Proficient in MS Office Suite. Comprehensive knowledge of bank consumer compliance regulations. Experience Required: Five years financial industry or credit union management experience. Five years supervisory or management experience. Skills/Abilities: Excellent verbal and written communication skills. Excellent analytical, creative and problem-solving skills. Able to develop and motivate staff. Excellent coaching and mentoring skills. Able to support a strong member service culture. Activities and Requirements of this Position : Repetitive Motion: Movements frequently and regularly required using wrists, hands, and/or fingers. Communication Skills: Must frequently convey detailed or important instructions of ideas accurately and quickly. Visual Abilities: Average visual acuity necessary to read, prepare and inspect documents or products. Hearing: Able to hear average or normal conversations and receive information. Physical Strength: Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs. Reasoning Ability: Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables. Mathematics Ability: Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator. Language Ability: Able to write complex sentences using normal word order with present and past tenses, as well as a command of the English vocabulary. Working Conditions : Air-conditioned, smoke-free office setting. Must be able to travel to meeting sites. Attendance Requirements : Please note that scheduled attendance requirements may change due to business needs. Business Hours : Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.
$90k-112k yearly est. Auto-Apply 17d ago
Area Operations Manager
The USO 4.4
Operations manager job in Urban Honolulu, HI
Why join our team? With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job it's a calling, and we believe in doing what you love and loving what you do. Don t take our word for it. The external Great Place To Work survey found that: The USO is a Certified Great Place to Work 2023-2024 93% feel good about the ways we contribute to the community. 93% are proud to tell others they work here. 88% feel their work has special meaning: this is not "just a job." 89% feel that when you join the company, you are made to feel welcome. 91% feel people here are treated fairly regardless of their race. 87% feel people here are treated fairly regardless of their gender. The Area Operations Manager position is responsible for overseeing operations in an assigned geographic area comprising multiple Center locations and/or field program delivery sites. The position is also responsible for managing the delivery of programs and services within an assigned geographic area. It interfaces with external parties to increase program, event and activity awareness, engages in development activities, and manages Area Operations Specialists and other staff and volunteers who execute and support programs, events and activities within an assigned geographic area. Principal Duties and Responsibilities (*Essential Duties) Manage operational procedures for one or more Centers, ensuring a cost-effective, safe, welcoming, clean and well-maintained facilities. Ensure that procedures comply with USO s policies.* Manage the delivery of, and assist in evaluating, area-wide programs, services, activities and events. Conduct periodic review of USO programs and services needs within assigned area. Research and recommend new programs and services based on results. Oversee the implementation of suggested and/or required changes.* Coordinate with Area and Center leadership to ensure appropriate and adequate volume of volunteers and supplies are available for all programs, events, and activities.* Help to develop area-wide fundraising and public awareness plans that result in sustainable growth of sponsorships and that meet other fundraising objectives. Manage the planning process and lead the execution of special fundraising and development events in assigned area.* Under the direction of higher level staff, develop, improve and maintain working relationships with U.S. Military, local business, and community leadership to support procurement and the growth of financial, and other in-kind resources, necessary for area operations.* Design and execute multi-channel promotions and campaigns to enhance the awareness of USO programs, events and activities. Coordinate with local media outlets to ensure appropriate coverage of programs, events and activities. May manage center website and social media content, remaining compliant with USO-wide standards.* Monitor and manage the financial activities for assigned geographic region, including executing the operating budget and assisting in its creation, recording sales and other income, banking transactions, procuring, and growing financial/ in-kind resources.* Prepare, review, and present a variety of reports including financial, operations, and statistical reports. Maintain accurate accounting of furniture, fixtures, and equipment and ensure proper maintenance.* Lead, manage and mentor Area operations staff. Recruit, supervise, train and develop, and recognize staff and volunteers. May be required to operate a USO or personal motor vehicle. Other duties as assigned, including backfilling for other leaders or other positions, as directed by senior leaders. Job Specifications High School Diploma or equivalent required. Bachelor s Degree preferred. 5+ years work experience in a programs, events, marketing, business operations or related role, including 1+ years in a supervisory capacity. Relevant experience in a non-profit, military, multicultural and/or global organization preferred. Demonstrated ability to lead high-performing teams. Ability to achieve desired results while working collaboratively in a team environment. Strong interpersonal and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism. Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise. Working knowledge of basic business and accounting functions including project management and budgeting. Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs. Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver s license. Ability to obtain and maintain a valid United States passport and valid foreign driver s license* (in applicable locations/regions) Must be a strong advocate of the USO s mission. Details This position is located in Honolulu, HI. Preference will be given to local candidates within commuting distance to the location. The salary range for this position is $72,450 - $108,675 Resume and cover letter are required for full consideration. Background check education, criminal and driving required. The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. If that s not enough to convince you, here are some direct quotes from employees: The organization truly cares about the people who work here. I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level. There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization. Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for. The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work. The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of. #the USO Apply today. Join the mission. Join Team USO.
$36k-43k yearly est. 60d+ ago
Regional Director Condo Operations
Outrigger Resorts 4.6
Operations manager job in Lahaina, HI
Work in a company where people truly believe in what they're doing. At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends. Directly responsible to ensure overall operations of Hawaii Vacation Condos properties in the region are effectively managed. Ensuring effective leadership of property operations and all on-site departments in addition to effective communication with OUTRIGGER Corporate office. Maximize profitability, customer satisfaction levels, product quality, service standards, facility maintenance, work place harmony and property safety practices in accordance with accepted OUTRIGGER Hotels & Resorts standards. Collaborates with various Boards of Directors and Rental Advisory committees, as required. May sit on various Board seats, as required. Responsible to actively promote each property as a quality condominium resort. Represent and promote the resort as a caring and supportive corporate citizen in all local community activities. Minimum Requirements Previous experience in condominium and hotel management, or an equivalent combination of education and experience from which comparable job knowledge and skills have been acquired can be substituted for a degree. Minimum five (5) years experience in all phases of condominium and/or hotel/resort management, including sales, marketing, yielding, reservation, daily management of all areas of operations involving human resources, budget management, rooms, housekeeping, resort maintenance, long-range planning and administration of services. Come Work Here! $145,000-$160,000, with potential for adjustment based on factors such as an applicant's skills, experience and/or education. Health Insurance (Dental, Medical, Prescription, Vision) Paid Holidays, Sick, Vacation and Medical Leave Retirement Plan (401K) Recognition and Award Programs Employee Assistance Program Discounted Hotel Rates And many opportunities for growth through our training and development programs! *please note that benefits may vary depending on position or property
$145k-160k yearly Auto-Apply 20d ago
Customer Operations Manager
The Hertz Corporation 4.3
Operations manager job in Lihue, HI
The **Customer Operations Manager** focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. **Wage** : $58,000 annually **What You'll Do:** + Responsible for daily customer operations and revenue generation for their assigned function + Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes + Resolves customer issues, ensuring a positive customer experience + Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) + Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) + Actively engages in effective communication plans focused on building employee engagement in order to achieve business results + Conducts performance evaluations that are timely and constructive, where applicable + Participates in the recruiting process, as required + Provides management with various updates and indicators as requested + Remains current on all administrative duties according to company policy **What We're Looking For:** + 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. + High School Diploma required, Bachelor's Degree preferred + Moderate proficiency in Microsoft Office Suite + Ability to collaborate with internal and external stakeholders + Flexible and adaptable; ability to work effectively in ambiguous situations + Excellent verbal and written communication skills + Ability to address and resolve customer service challenges + Results driven, ability to make decisions and help solve problems + Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team + Ability to drive process and organizational change + Ability to influence + Ability to motivate teams and keep a positive attitude in a fast-paced environment + Ability to work under minimal supervision with a goal-oriented mindset + Ability to see the big picture and leverage critical thinking and decision-making skills + Excellent organization, time management, delegation, and prioritization skills. + Courageous leadership and accountability **What You'll Get:** + Up to 40% off the base rate of any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
$58k yearly 43d ago
Dual Branded Operations Manager | Hyatt Place + Hyatt House Ho'opili, HI
PM New 2.8
Operations manager job in Ewa Beach, HI
What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you'll play a huge role inhis. We are looking to you to OWN the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Where You've Been: We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company
$53k-65k yearly est. 30d ago
*VP of Operations
Alert Alarm Hawaii
Operations manager job in Urban Honolulu, HI
As a key member of the leadership team, the VP, Operations will lead day-to-day management of all operations activities as well as formulate strategic planning and lead business development/sales activities to ensure the company achieves both short and long-term growth and operations goals. The successful candidate will assume responsibility for P&L management, growth, client development, project delivery, client satisfaction, and overall financial success. This position requires a strategic leader with strong business acumen, demonstrated experience developing and executing business objectives, and a track record of growth and profitability within a services organization with recurring service contracts and repeat business. Status: Full-Time, Exempt Key Responsibilities Lead all operations activities, ensuring the successful execution of all installation activities and ongoing service contracts. Responsible for management of the full operations team with direct supervision of Installation and Service teams. Collaborate with President and other leadership to ensure organization meets growth, revenue, and EBITDA targets along with overall performance metrics. Work closely with the sales team to secure long term service contracts and ensure repeat business. Provide efficient operational execution, driving a culture of innovation to create and deliver first in class operations means and methods. Participate in company strategy and strategic execution of the company's vision. Work closely with the President to ensure service excellence and ensure that new delivery standards are developed to deliver value to customers Hire, reward, coach, develop, and retain talented staff to ensure the company's superior performance for the long-term. Remain abreast of fire and life safety industry changes and quickly respond to any significant changes (positive or negative) which may impact operations. Work closely with the President and senior management team to develop and employ a strategic approach to expand operations and support corporate growth via merger and acquisition opportunities. Ensure adequate resources are available and allocate resources to meet demand. Hire, reward, coach, develop, and retain talented staff to ensure the company's superior performance for the long-term. Stay accountable for maximizing the profitability of operations, including management and oversight of all installation, product and service activities. Through project delivery excellence and management, deliver high value service to current and future customers, and create an environment of continuous improvement. Serve as the company representative, developing strong business relationships with current clients, potential new clients, community leaders, and industry groups to benefit the company as a whole. Support business development and new client pursuits. Leverage pre-existing business relationships within the industry to create new opportunities. Participate in executive meetings and contribute to the vision, goals, and objectives of the company. Create and maintain a strong level of communication, collaboration, and team effort. Assist with leading the planning activities for the company and assure establishment of management practices necessary to effectively manage the business. Ensure strict adherence to safety and risk management policies and procedures. Qualifications Bachelor's Degree (preferred) or equivalent business leadership experience. 10 plus years of progressive leadership experience in managing a customer-focused, commercial services business. Highly motivated leader with proven experience contributing to the strategic success of division or corporate operations within a commercial services business. Demonstrated success in service delivery, client relationships, and profitability. Experience managing multiple services projects simultaneously, including planning, scheduling, resource allocation, and financial performance (profit/loss). Experience with strategic and operational planning and client relations. Strong leadership skills with the ability to closely manage client relationships with finesse and provide conflict resolution as needed. Experience negotiating service contracts, including knowledge of various contract forms and dispute resolution activities. Experience developing and driving operational strategies. Proven business development and client identification/pursuit experience, including the ability to secure repeat business and build long term relationships. Problem solving mindset with the ability to work independently and manage processes to achieve goals. Experience with process improvements and creating optimal structures resulting in increased efficiency to maximize profitability. Active participation in relevant industry associations. Proven leadership skills with demonstrated successful experience managing staff organizations, inspiring a team, and overseeing recruitment, employee development, and retention. Strong attention to detail and the ability to maintain a high level of professionalism in a fast-paced and dynamic environment. Must have a personal commitment to organizational excellence, displaying honesty, integrity, and a strong sense of ethics in all decisions and actions. Must demonstrate strong analytical and problem-solving skills with exceptional interpersonal skills at all levels. A high-energy leader with the ability to motivate and inspire a team. Outstanding communication skills, sound business judgment, proven decision-making ability, and strong organizational skills. Familiar with large project installations including project management responsibilities. The Alert Alarm Benefit: Compensation starts at $110,000 (DOE) We offer a full benefits package, including health, dental, and eye insurance, STD and life Insurance, a 401k savings plan, paid time off benefits, training, opportunities for growth and development, and a team that cares about you. We even offer pet insurance! We are a proud Equal Opportunity Employer EEOC Statement Alert Alarm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$110k yearly 60d+ ago
Regional Manager at HI BLEND
Hi Blend
Operations manager job in Urban Honolulu, HI
Job Description Our success is due to our people, healthy culture and our local core values of aloha. We believe having a strong people foundation centered on health, vitality and our aloha spirit Responsibilities Oversees two locations for HiBlend Health Bar and Cafe Hires and trains restaurant staff. Organizes and oversees the staff schedules. Conducts performance evaluations that are timely and constructive. Handles discipline and termination of employees in accordance with restaurant policy. Enforces company policy and compliance Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards. Ensures customer satisfaction with all aspects of the restaurant and dining experience. Handles customer complaints, resolving issues in a diplomatic and courteous manner. Estimates food and beverage costs. Manages inventory and purchases food and supplies. Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards. Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service. Collaborates with chefs to develop appetizing menus. Maintains sales records and tracks cash receipts. Prepares and submits operations reports and other documentation requested by the regional manager. Performs other duties as assigned. Qualifications Strong supervisory and leadership skills. Excellent interpersonal skills with a focus on customer service. Excellent time management skills. Excellent organizational skills and attention to detail. Familiarity with food handling, safety, and other restaurant guidelines Proficient with Microsoft Office Suite or related software. High school diploma or equivalent required. 3 years of restaurant/quick serve experience required 2 years of management experience. Successful completion of corporate training program required. Ability to traverse all parts of the restaurant quickly. Prolonged periods sitting at a desk and working on a computer. Must be able to lift 40 pounds at times. Must be able to work at least 40 hours a week We are looking forward to hearing from you.
$70k-95k yearly est. 10d ago
Mid-Market District Manager
Blueprint30 LLC
Operations manager job in Urban Honolulu, HI
ADP is hiring a Sales Representative, Small Business Services. Are you ready to build a rewarding future? Uncapped commissions, lavish incentive trips, and career advancement are some of the ways. Do you want to join a Fortune 250 company with industry-leading sales training and the latest sales technology to help you achieve success ? Are you looking to join a fast-paced, inclusive environment with a culture of collaboration and belonging? If so, this may be the opportunity you've been searching for. Read on and decide for yourself. In this role, you will work within a defined geographic territory that targets clients and prospects with 1-49 employees. You will identify and sign new clients for payroll, tax, human resources, benefits, and more and sell additional solutions to existing clients. Daily, you will cultivate relationships, set appointments, gather leads from established business partners, assess client or prospect needs to present the best ADP solutions, and spend your time in the field (when normal life resumes) closing business. Don't worry if you have no prior sales experience; we are known for our high-quality sales training and will teach you how to use the latest sales technology to set you up for success. Integrity, resilience, positivity, and a refuse to lose attitude are must-haves in this job. As with any role in sales, you will experience ebbs and flows. However, challenges should ignite your determination and invigorate you to thrive, not weigh you down. In return, you'll be rewarded with uncapped commissions, incentive trips, and opportunities to advance your career in a fun and friendly environment -- all while gaining serious credibility as part of an industry-leading sales team in a stable and highly respected tech company. Ready to #MakeYourMark? Apply now! To learn more about Sales at ADP, watch here:******************************* WHAT YOU'LL DO: Responsibilities Grow Our Business While Growing Yours. You will work independently and collaboratively as part of various teams within your assigned geography to close sales, win business, and reach sales goals. Turn Prospects into Loyal Clients and Raving Fans. You will implement a sales strategy targeted to decision-makers and business owners to build a network and capture new business. Deepen Relationships Across the ADP Family. In addition to selling cloud-based human resources solutions, you will strategically cultivate additional business within existing accounts. But it's not all business; you will make life-long friendships here. Collaborate Daily. You will serve as a trusted advisor, partner, and ADP ambassador to your clients, internal partners, and overall network while demonstrating grace under pressure and the highest ethical standards. TO SUCCEED IN THIS ROLE: Required Qualifications Positive Self-Starter.You have an upbeat, persistent style and the ability to cold call without fear of rejection, manage your time well, and can present your ideas in a clear professional manner on paper, in-person, and over the phone. Agile Solution Seeker.You're a problem solver who can find an answer, or a solution, even in times of fast-paced change. Continuous Learner.You're always learning, growing, and questioning how things were done in the past to make them even better. A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include: One to two years of prior work experience or internships in Retail, Marketing, Business Development, Food Service, Insurance Sales, or another relevant industry. OR Military experience -- We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
$79k-100k yearly est. 1d ago
Mid-Market District Manager
Adpcareers
Operations manager job in Urban Honolulu, HI
ADP is hiring a Sales Representative, Small Business Services. Are you ready to build a rewarding future? Uncapped commissions, lavish incentive trips, and career advancement are some of the ways. Do you want to join a Fortune 250 company with industry-leading sales training and the latest sales technology to help you achieve success ? Are you looking to join a fast-paced, inclusive environment with a culture of collaboration and belonging? If so, this may be the opportunity you've been searching for. Read on and decide for yourself. In this role, you will work within a defined geographic territory that targets clients and prospects with 1-49 employees. You will identify and sign new clients for payroll, tax, human resources, benefits, and more and sell additional solutions to existing clients. Daily, you will cultivate relationships, set appointments, gather leads from established business partners, assess client or prospect needs to present the best ADP solutions, and spend your time in the field (when normal life resumes) closing business. Don't worry if you have no prior sales experience; we are known for our high-quality sales training and will teach you how to use the latest sales technology to set you up for success. Integrity, resilience, positivity, and a refuse to lose attitude are must-haves in this job. As with any role in sales, you will experience ebbs and flows. However, challenges should ignite your determination and invigorate you to thrive, not weigh you down. In return, you'll be rewarded with uncapped commissions, incentive trips, and opportunities to advance your career in a fun and friendly environment -- all while gaining serious credibility as part of an industry-leading sales team in a stable and highly respected tech company. Ready to #MakeYourMark? Apply now! To learn more about Sales at ADP, watch here:http://adp.careers/Sales_Videos WHAT YOU'LL DO: Responsibilities Grow Our Business While Growing Yours. You will work independently and collaboratively as part of various teams within your assigned geography to close sales, win business, and reach sales goals. Turn Prospects into Loyal Clients and Raving Fans. You will implement a sales strategy targeted to decision-makers and business owners to build a network and capture new business. Deepen Relationships Across the ADP Family. In addition to selling cloud-based human resources solutions, you will strategically cultivate additional business within existing accounts. But it's not all business; you will make life-long friendships here. Collaborate Daily. You will serve as a trusted advisor, partner, and ADP ambassador to your clients, internal partners, and overall network while demonstrating grace under pressure and the highest ethical standards. TO SUCCEED IN THIS ROLE: Required Qualifications Positive Self-Starter.You have an upbeat, persistent style and the ability to cold call without fear of rejection, manage your time well, and can present your ideas in a clear professional manner on paper, in-person, and over the phone. Agile Solution Seeker.You're a problem solver who can find an answer, or a solution, even in times of fast-paced change. Continuous Learner.You're always learning, growing, and questioning how things were done in the past to make them even better. A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include: One to two years of prior work experience or internships in Retail, Marketing, Business Development, Food Service, Insurance Sales, or another relevant industry. OR Military experience -- We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
$79k-100k yearly est. 1d ago
District Manager
Securitas Inc.
Operations manager job in Urban Honolulu, HI
Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients. Our mission is to help companies protect their most important assets. Utilizing state of the art technology combined with great people, we design custom solutions for our clients. We are expanding our management team and are currently seeking candidates to manage our market. As a District Manager, you will first participate in an intensive management training program prior to being placed into a management position. Through the training program you, * Will be empowered to make business decisions that affect your career as well as the Company's bottom line. * Will be responsible for understanding costs, reviewing P&L statements, and understanding what it takes to manage a profitable business. * Will enhance your customer service skills and learn the Securitas management model. To be considered for the program, you will need to have the following experience and ability: * Previous management experience. * Understanding a P&L and how to impact results. * Possess strong operational and management skills. * Demonstrated track record of superior customer service. Previous security experience is not required; we are looking for candidates who have managed people, processes, and a P&L. Our management team embodies several competencies and want you to as well. * Highly professional and ethical with unquestioned integrity. * Strong planning, organizing, and decision-making abilities. * Conscientious and demonstrated initiative. * Excellent interpersonal skills. * Passion for the protection of business and an intense drive to impact financial targets, deliverables, and challenges. Benefits Starting salary is based on experience, in addition to a full benefit package that includes: * Medical, dental, vision * 401K * Monthly vehicle allowance If joining our management team sounds like the right fit for you, please click apply today! "Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."
$79k-100k yearly est. 2d ago
Resident District Manager
Sodexo S A
Operations manager job in Urban Honolulu, HI
Role OverviewSodexo is seeking a Resident District Manager for the University of Hawaiʻi at Mānoa located in Honolulu, HI. This is a long standing Sodexo account, with the current contract through 2037. Our Resident District Manager will exhibit true leadership and have excellent team building and communication skills. The successful RDM will have outstanding client relation skills and financial acumen. Sodexo provides college campuses with food, nutrition, environmental, and facilities management solutions. Joining us at one of our campus sites enables you to positively influence college students' well-being and create a healthy learning environment. IncentivesPossible Signing BonusWhat You'll Dohave oversight of day-to-day operations;deliver high quality food service;achieve company and client financial targets and goals; develop and maintain client and customer relationships;develop strategic plans;create a positive environment; and/orensure Sodexo standards are met. What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire. What You Bringhave a work history demonstrating strong employee engagement leadership skills, as well as previous supervisory experience and the ability to work collaboratively; have culinary production experience and a strong background in safety and sanitation compliance; can manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service; prioritize tasks and exhibit flexibility to take on additional responsibilities as needed; and/ordemonstrate working knowledge of Sodexo Food Management System (FMS) The Market Connection (TMC) and is proficient in computer skills and report management experience. This does not apply to external candidates. Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & RequirementsMinimum Education Requirement - Bachelor's Degree or equivalent experience Minimum Management Experience - 5 years Minimum Functional Experience - 5 years
$79k-100k yearly est. 7d ago
Business Manager
S & K Sales Co 4.3
Operations manager job in Kapolei, HI
S&K Sales Co., a family-owned Military Resale Broker, is looking to fill a business manager position. This position is charged with achieving company sales goals and objectives as well as those of the assigned manufacturer portfolio. The ideal candidate is a strategic thinker with a proven track record of success in the consumer products industry, a passion for innovation, and a commitment to delivering exceptional results. Job Responsibilities: Achieve sales goals and operating objectives while representing the company in a professional manner. Develop and implement strategic plans to drive growth and profitability. Execute key initiatives, including marketing campaigns and sales strategies. Develop and present business and category reviews by using category management principles to analyze market trends, consumer insights, and competitive landscapes, identifying growth opportunities. Manage budgeting, forecasting, and financial performance. Oversee distribution through evaluating inventory levels, providing set-up information and opening/promotional quantities, and verifying orders are placed and delivered. Ensure accurate pricing and track pricing to ensure alignment with manufacturer goals. Build and maintain strong relationships with key customers, suppliers, and partners to drive business development and expansion. Monitor and evaluate the performance of product lines, identifying areas for improvement and implementing corrective actions as needed. Facilitating communication and collaboration across different departments and levels of the organization. Provide regular updates to senior management and stakeholders on business performance and strategic initiatives. Collaborates with field sales to develop realistic and achievable goals and objectives to meet the needs of the manufacturer. Compiles communication to assist field team in actions to be taken to achieve goals and objectives. Approve and coordinate with accounting to ensure client billings are generated and paid on time. Addresses challenges and resolves conflicts that arise by employing critical thinking and analytical skills to develop creative solutions to complex problems. Updates job knowledge by participating in educational opportunities; reading professional publications, maintaining personal networks; participating in professional organizations. Qualifications: Bachelor's degree in Business Administration, Marketing, or related field preferred. Experience in business management roles with consumer products or comparable field Strong strategic planning and analytical skills, with the ability to translate market insights into actionable business plans. Excellent communication skills, with the ability to influence cross-functional teams and build strong relationships with internal and external stakeholders. Proven ability to thrive in a fast-paced, dynamic environment, with a results-oriented mindset and a commitment to excellence. S&K Sales Co. is proud to be an Equal Opportunity Employer NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
$35k-46k yearly est. Auto-Apply 60d+ ago
Zone Manager, Provider Privacy
Datavant
Operations manager job in Urban Honolulu, HI
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. **Role Summary:** The Zone Manager, Provider Privacy will provide operational oversight and leadership as well as day-to-day supervision of privacy compliance activities within assigned business zones, serving as the primary liaison between the Vice President of Privacy Analysts. This role is responsible for ensuring the consistent execution of privacy incident management, HIPAA compliance, and data protection processes across operational units. The Zone Manager will coordinate with cross-functional teams including Legal, Operations, and Security to support risk mitigation, training, and adherence to regulatory and contractual obligations. This position requires a strong understanding of healthcare privacy regulations, exceptional organizational and analytical skills, and a commitment to fostering a culture of compliance and privacy excellence throughout the organization. **Key Responsibilities:** + Supervise and mentor Privacy Analysts across assigned operational zones, ensuring accurate and timely handling of HIPAA incidents and privacy matters. + Review incident investigations, root cause analyses to ensure completeness, accuracy, and alignment with regulatory standards. + Serve as an escalation point for complex privacy incidents or high-impact cases, coordinating with Legal and the Director of Compliance on next steps. + Monitor privacy incident trends across zones to identify systemic risks and recommend proactive mitigation measures. + Ensure consistent application of policies, processes, and reporting across the zone + Support the development and execution of regional or functional privacy audits in partnership with the Internal Audit and Compliance teams. + Collaborate with business units to identify and address privacy risks in daily operations, data handling, and third-party interactions. + Maintain oversight of data tracking and reporting within the privacy incident management system, ensuring accuracy and completeness. + Assist in managing communication with customers, clinics, and, when appropriate, affected individuals and regulatory authorities. + Assist in implementing enterprise privacy and compliance policies within assigned zones. + Provide privacy-by-design and compliance-by-design guidance to operational teams. + Support the development and delivery of targeted privacy training programs, reinforcing compliance best practices. + Recommend enhancements to policies, procedures, and training based on observed trends and root cause analysis. + Partner closely with Operations, Customer Service, and Legal to maintain alignment on privacy and compliance initiatives. + Provide zone-level performance metrics and updates to the Director of Compliance for inclusion in enterprise-wide reporting. + Represent the Compliance team in cross-functional projects related to data protection, customer reporting, or business process improvements. + Travel for conferences and to meet with customers as needed, up to 30%. **Basic Qualifications:** + Bachelor's degree in Health Information Management, Healthcare Administration, or a related field. + 6+ years of experience in healthcare compliance, privacy, or information governance. + Minimum 3 years of experience in a leadership, supervisory, or team management role. + Strong working knowledge of HIPAA, HITECH, and related state and federal privacy laws. + Demonstrated experience conducting or overseeing privacy incident investigations and root cause analyses. + Proficiency in privacy incident tracking systems and data reporting tools. + Excellent analytical, organizational, and communication skills. + Proven ability to manage multiple priorities and deadlines in a fast-paced environment. + Strong ethical judgment, attention to detail, and commitment to confidentiality. + Ability to travel up to 30% **Desired Qualifications:** + Master's degree in Health Information Management, Healthcare Compliance, or a related discipline. + Professional certification such as CIPP/US, CHPC, CHC, or RHIA. + Experience in a healthcare technology or health data interoperability organization. + Familiarity with privacy-by-design frameworks and compliance integration in technology environments. + Experience collaborating with internal audit or regulatory compliance teams. + Demonstrated success in developing and delivering privacy training or educational materials. + Strong interpersonal skills with the ability to influence and build relationships across functions and levels. We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is: $145,000-$170,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
$46k-55k yearly est. 33d ago
Customer Operations Manager
Hertz 4.3
Operations manager job in Lihue, HI
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. Wage: $58,000 annually What You'll Do: Responsible for daily customer operations and revenue generation for their assigned function Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes Resolves customer issues, ensuring a positive customer experience Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) Actively engages in effective communication plans focused on building employee engagement in order to achieve business results Conducts performance evaluations that are timely and constructive, where applicable Participates in the recruiting process, as required Provides management with various updates and indicators as requested Remains current on all administrative duties according to company policy What We're Looking For: 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. High School Diploma required, Bachelor's Degree preferred Moderate proficiency in Microsoft Office Suite Ability to collaborate with internal and external stakeholders Flexible and adaptable; ability to work effectively in ambiguous situations Excellent verbal and written communication skills Ability to address and resolve customer service challenges Results driven, ability to make decisions and help solve problems Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team Ability to drive process and organizational change Ability to influence Ability to motivate teams and keep a positive attitude in a fast-paced environment Ability to work under minimal supervision with a goal-oriented mindset Ability to see the big picture and leverage critical thinking and decision-making skills Excellent organization, time management, delegation, and prioritization skills. Courageous leadership and accountability What You'll Get: Up to 40% off the base rate of any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan options Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Perks & Discounts -Theme Park Tickets, Gym Discounts & more
$58k yearly Auto-Apply 11d ago

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CVS Health
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Sodexo Management, Inc.

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Hilton

KOA

Marriott International

BBCN Bank

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