Emerging Store Manager
Operations Manager Job 7 miles from Hoboken
Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.
Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.
Accountable for improving on overall customer service metrics.
Operations
Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage.
Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities.
Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.
Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping.
Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures.
Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members.
Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies.
Ensures team members have a working knowledge of all computer and technology systems and software.
Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.
Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.
Completes special assignments and other tasks as assigned.
Full Store Operation Business Performance Management
Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.
Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center.
Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary.
People & Performance Management
Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members' career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate.
Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team.
Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline.
Training & Personal Development
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders.
Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place.
Obtains and maintains valid pharmacy technician license as required by state.
Communications
Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns.
Assists Store Manager in planning and communicating the company and store strategy.
Basic Qualifications
Bachelor's degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports).
Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen.
Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date.
Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
Willingness to work flexible schedule including extended days, evenings, and weekend hours.
Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location.
Ability to transfer to other Walgreens retail assets located within the same hiring Area.
Preferred Qualifications
Bachelor's Degree .
Internal candidates: Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy.
External candidates: Business majors. Prior retail or food industry experience.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $45,000 - $71,550. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
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Team Leader, Operations
Operations Manager Job 7 miles from Hoboken
We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making-and our story is still unfolding.
We're here for it. We think you should be too. We're looking for a driven professional with an inclusive mindset to join our team as a Team Leader, Operations.
You're a master of organization and efficiency behind the scenes of our stockroom. As Operations Team Leader, you play a key role in creating our striking merchandise design. Positive, creative and enthusiastic, you think quickly on your feet and adapt easily to change. Supporting the Assistant Store Leader, Operations and Assistant Store Leader, Visual, you help to lead, plan, perform and supervise the work of the merchandising/stock team, shifting your focus as needed - and shifting scheduling - to put visual plans into action. You ensure product on the sales floor is well-stocked and always ready for customers to shop. Beyond the sales floor, your attention extends to the stockroom, which you keep organized and running efficiently at all times. You are both a mentor and a leader to Merchandising/Stock Associates. You communicate the overall design vision, answer questions, provide productive feedback and lead by example in performing high-level assignments. Your excellent communication skills also cross channels to the sales team to ensure they are involved in visual and operational excellence.
A day in the life as a Team Leader, Operations...
Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader.
Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.
Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.
Review KPI results, working with Assistant Store Leaders to identify opportunities and corrective actions.
Communicate regularly with the applicable functional Assistant Store Leader r to review business results, execution of plans/strategies, customer feedback and associate performance.
Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.
What you'll bring to the table...
Your sense of personal style with a discerning eye and passion for design and home furnishings
Strong communication and interpersonal skills
High school diploma/GED or equivalent
We'd love to hear from you if you have...
1+ years customer service or retail experience
Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends
Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night
Minimum Starting Rate: $18.00 Hourly
Up to: $23.00 Hourly
Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.
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Retail Co-Managers, 5+ Years of Retail Leadership? Let's Make It Happen!
Operations Manager Job 14 miles from Hoboken
Looking for experienced retail store managers that foster teamwork in a fast-paced creative environment! In addition to our excellent health benefits package, we also offer these perks:
All Operational Leaders are promoted from within the company
Stores only open to customers 66 hours per weeks and Closed on Sundays
Access to the Hobby Lobby Chaplain Services Department
Starting salary range: $70,000 to $75,000 plus bonus annually.
Auto req ID
15345BR
Job Title
#955 Paramus Co-Manager
Job Description - Requirements
Integrity
Humility/Adaptability
Motivational
Consistent and Effective Communicator
Organizer\\Planner
"Big Box" Store Management Experience
Willing to Relocate
Successful Co-Managers are:
Positive Role Models
Mentors/Coaches/Teachers
Hands on Leaders
Decisive/Dependable/Detailed
Owners of the business, they take Initiative
Able to Deliver Daily Results/Execute Corporate Directives
Team Players within their Store, District and Region
Exceptional at delivering Great Customer Service
Benefits:
Competitive Wages
Medical, Dental and Prescription Benefits
401(k) Program with Company Match
Paid Vacation
Sick / Personal Pay (SPP)
Employee Discount
Life Insurance and Long Term Disability Insurance (LTD)
Flexible Spending Plan
Holiday Pay
Safety Sensitive Position - subject to pre-employment drug testing where applicable by law.
Hobby Lobby Stores, Inc., is an Equal Opportunity Employer.
For reasonable accommodation of disability during the hiring process call *************.
State/Province
New Jersey
City
Paramus
Address 1
545 NJ-17
Zip Code
07652
Director of Customer Success
Operations Manager Job 7 miles from Hoboken
MagniFind is excited to partner with a leading data SaaS company in the search for a Director of Customer Success to lead and scale their customer success function.
YOUR BACKGROUND:
8+ years in customer success or post-sales roles, with at least 4 years managing teams.
Proven track record of building and scaling customer success teams in a SaaS environment.
Strong understanding of API solutions, Business Intelligence, and Data Analytics.
Skilled in business value selling with a history of achieving or exceeding revenue targets.
Excellent communicator with experience engaging technical and executive-level stakeholders.
THE COMPANY:
A cutting-edge data SaaS platform helping businesses access and manage web data at scale.
Rapidly growing with a diverse, global client base and a focus on innovation.
Committed to delivering customer-centric solutions and fostering a collaborative culture.
THE ROLE:
Lead and scale a team of Customer Success Managers, driving customer engagement and satisfaction.
Own customer success strategy, including onboarding, value realization, and retention.
Collaborate with Sales and Product teams to align customer goals with company objectives.
Build scalable processes and best practices to support rapid growth and deliver exceptional results.
Act as a trusted advisor to clients, ensuring they achieve maximum value from the platform.
WHY JOIN?
Shape and lead the customer success function at a fast-growing, innovative company.
Make a significant impact on customer outcomes and company growth.
Join a collaborative, forward-thinking team that values innovation and results.
Director of Customer Success
Operations Manager Job 7 miles from Hoboken
Leverage Media, a digital media company specializing in the sale of real estate courses and in-person training events, is seeking a motivated and experienced Director of Customer Success. In this role, you will be responsible for ensuring that our customers have a seamless and impactful experience throughout their learning journey. You will play a critical role in driving customer satisfaction, retention, and engagement, helping our clients succeed in real estate through our courses and events.
Key Responsibilities:
Customer Success Strategy and Planning:
Own the customer success strategy, focusing on onboarding, retention, and maximizing the value customers derive from our real estate courses and training events.
Develop and implement customer success plans tailored to different customer segments, ensuring that customers feel supported and have clear pathways to success.
Customer Support and Relationship Management:
Serve as the primary point of contact for customer inquiries, ensuring timely and effective responses to questions or concerns about the course materials, event details, and post-event follow-up.
Foster strong relationships with key customers, ensuring they achieve their goals and become long-term advocates for Leverage Media's real estate offerings.
Collaboration and Feedback Integration:
Collaborate with sales, marketing, and product teams to relay customer feedback, identify opportunities for improvement, and help shape future course offerings and event structures.
Engagement and Retention:
Proactively monitor customer engagement metrics to identify at-risk customers and implement strategies to improve retention and reduce churn.
Organize and facilitate live Q&A sessions, webinars, or other support initiatives to engage with the customer community and drive value.
Onboarding and Resource Development:
Lead the creation of onboarding materials, FAQs, and other resources that enhance the customer experience and ensure they are well-prepared for both digital and in-person components.
Metrics and Reporting:
Track customer success metrics and report on KPIs such as Net Promoter Score (NPS), retention rates, and customer satisfaction to ensure continuous improvement.
Qualifications:
5-10 years of experience in customer success, account management, or a related field, preferably within digital media, online education, or real estate sectors.
Proven track record of driving customer retention and satisfaction in a subscription-based or course-driven business model.
Excellent communication and interpersonal skills with the ability to manage and resolve customer challenges effectively.
Strong organizational skills and attention to detail in managing customer relationships and support inquiries.
Familiarity with CRM systems, customer success platforms, and online education tools is preferred.
Passion for real estate, education, and helping others achieve success through learning.
Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
Director of Operations-Wireless
Operations Manager Job 9 miles from Hoboken
The Director of Operations is responsible for the market's P&L, overseeing and supporting the daily operations of the management within the NY/NJ Region, ensuring execution of the regions budgets and forecasts while maintaining safety and construction services, including macro sites, small cells, site maintenance, decommissioning and other projects. The Director of Operations, as a key member of the of the company's management team to continue growing the company's presence in the market.
Responsibilities:
Financial Planning:
Meet the market Profit and Loss budget through effective workforce management, tactical implementation, Revenue generation, efficiency improvements and client satisfaction.
Demonstrate compliance with approved regional budget and forecast.
Preparation and maintenance of annual budgets and regular financial planning reports, including monthly profit and loss forecast with Senior Vice President.
Region Operations:
Ensures customer satisfaction, profitability, and the growth of client relationships.
Supports managers in customer-facing strategic discussions.
Ensures that work is of the highest quality and all operational performance metrics are met or exceeded.
Supports and promotes organization's Core Values of Invested effort, Safety, Quality performance, Integrity, Reliability and Ethical behavior. .
Monitors and analyzes reports pertaining to scheduling, workload management, resource management and on-site performance.
Oversees and assist in coordination of work force, identifying market needs and opportunities for same day staff adjustments.
Leads and manages employees ensuring ongoing communication, performance management, and development.
Pursues and develops new business opportunities for the company in their division or region and participating in the estimating process.
Coordinates with Senior Management within region on the evaluation of the cost-effectiveness of equipment potential upgrades and additions; plans and schedules installations to meet system deadlines.
Complies with all specifications, industry standards, safety rules, regulations, and company policies and procedures.
Actively pursue strategic and operational objectives.
Ensure operational activities remain on time and within a defined budget.
Education and Experience:
10 - 15 years of relevant Operations experience within the telecommunications industry.
Strong safety record and demonstrated experience of working within established and advance Health and Safety program.
Working knowledge of relevant clients, products, and services
Business experience relevant to the assigned accounts strongly preferred.
Director of Operations-On Site, Ft. Lee, NJ
Operations Manager Job 8 miles from Hoboken
New Year, Same Amazing YOU, New Way to Make an Impact in Under Served Communities Across the Country!
**Thank you for applying to The Players Alliance. All of the roles posted here are based on site in the office in Fort Lee, NJ. They are not virtual, remote, nor hybrid. We have a beautiful brand-new office ready to be staffed by talented individuals ready to make an immediate impact. We encourage individuals to apply who believe in the mission and core values of The Players Alliance. We will not be accepting applications submitted on behalf of Staffing, Temp Agencies, and firms for direct hires. Thank you! **
The Players Alliance, a national nonprofit with headquarters in Ft. Lee, NJ has a brand-new exciting opportunity for an experienced Director of Operations. TPA is in hyper-growth mode and excited to hire talented individuals focused on Diversity, Equity, Inclusion, and Belonging in Youth Sports Programming. Candidates who align with TPA's mission, vision, and core values of The Players Alliance and ready to make a difference are encouraged to apply!
Title: Director of Operations
Location- On Site-Fort Lee, NJ (Non-Remote) Five Days A Week in Office
Competitive Salary and Comprehensive Benefits Package
As the Director of Operations at The Players Alliance, you will play a pivotal role in overseeing and streamlining the operational functions that are essential to our mission of promoting diversity and inclusion in youth sports, with a particular focus on empowering children of color in youth and community sports programming. This dynamic leadership position involves managing the day-to-day logistics of our charitable programs, including equipment distribution, inventory management, and vendor relationships. You will be responsible for driving operational efficiency, managing budgets, and ensuring that our warehouse, storage facilities, events and staff are well-supported. We are looking for a strategic thinker with a hands-on approach, ready to lead and support our growing team while helping to shape and optimize our operations as we continue to expand. The successful candidate will have demonstrated success in customer relations, relationship management, operations, procurement, inventory control and inventory management. This leader will operate with a sense of urgency, competency, accountability, integrity, honesty, and respect at all times. The leader in this space is a highly professional leader, with a roll up sleeves attitude, great demeanor and disposition, taking pride in their work product with a stellar work ethic. This is a People Manager position with direct reports.
Key Responsibilities:
Logistics & Operations Management:
Oversee the distribution, shipping, and inventory management of supplies and equipment for charitable programs across the United States
Ensure operational efficiency in supporting regional and national events and community engagement initiatives
Oversee vehicle maintenance and repair services ensuring the organization's vehicles are properly maintained and compliant with safety standards
People Management:
Function as a culture-builder by building relationships with staff and staying engaged and aware of potential challenges that may impact workplace culture; keep senior leadership informed and make recommendations for improvements; generate creative ideas and activities to build community between teams and offices.
Contribute to developing operational strategies, policies and procedures, and ensure policies are disseminated to all applicable staff; regularly share important information and updates to staff.
Vendor & Financial Management
Negotiate and manage vendor relationships for operational services including shipping, storage facilities
Manage and streamline operational budgets, ensuring financial tracking and expense optimization.
Staffing & Event Logistics
Manage the logistical needs for events, ensuring smooth execution from planning through delivery.
Coordinate on-the-ground staffing for events and program support.
Physical Labor & Hands-On Support
Assist with manual tasks such as lifting and moving inventory, loading/unloading shipments, and ensuring proper storage of materials.
Required Qualifications
Bachelor's degree or equivalent experience in operations, logistics, or related field.
Minimum of 5-7 years of experience in managing operations, logistics, or supply chain operations
Ability to be on-site at the Fort Lee, NJ office and occasional travel to other local sites as needed
Proven ability to manage vendor relationships and negotiate contracts.
Strong organizational and project management skills with the ability to handle multiple tasks under tight deadlines.
Proficiency in Google Suite and Microsoft Word.
Strong verbal and written communication skills.
Ability to lift up to 30 lbs as needed
Excellent presentation skills and the ability to communicate information efficiently and effectively.
A successful track record in setting priorities, problem-solving, and sound decision-making.
U.S. work authorization is required.
Preferred Qualifications:
Demonstrated Measured Success in Operational Efficiency and continuous process improvement
Proven track record in leading operational teams across diverse functions (e.g., manufacturing, logistics, customer service).
Expertise in Lean methodologies, Six Sigma, Kaizen or other process improvement frameworks.
Proficiency in relevant software applications for operations management and data analysis.
Experience in project management and delivering results within tight timelines
Knowledge of SOP Creation and Execution
Experience working in nonprofit organizations and start-up environments.
Knowledge of sporting goods distribution, event production, and charitable functions.
100% Employer Paid Medical, Dental, and Vision Premiums
Paid Time Off
Paid Sick Time
Paid Holidays
Paid Vacation Days
Employee Assistance Program
Professional Training and Development
Flex and Comp Days
Operating Room Manager
Operations Manager Job 25 miles from Hoboken
Maintains shift accountability for the coordination and facilitation of the delivery of quality patient care on their unit. Encourages staff to achieve high performance standards through education and role modeling. Utilizes knowledge and expertise in participation of case management to provide comprehensive, coordinated, seamless care to patients and their significant others. Resolves conflicts on the Patient Care Unit and uses established conflict resolution techniques to steer and direct care team members towards an amicable solution. Manages Human and Material Resources effectively and efficiently. Directs staff in Performance Improvement activities that improve patient outcomes, patient satisfaction and enhances organizational efficiency.
Requirements:
NYS Registered Nurse License required
Bachelor's Degree in Nursing required, Master's preferred
2+ years of experience in OR
ACLS and BLS through the American Heart Association
Experience in a team-based, collective bargaining environment desirable
Basic knowledge of regulatory agency requirements
Ability to establish staffing patterns and staffing schedules required
Patient Care Director, Operating Room (RN)
Operations Manager Job 7 miles from Hoboken
A recognized healthcare network in New York City is looking to boost their Perioperative Services team in the Bronx with the addition of a new Patient Care Director, Operating Room.
About the Opportunity
Schedule: Monday to Friday
Hours: 7 AM-3:30 PM
Setting: Perioperative Services
Responsibilities
The Patient Care Director (RN) - Operating Room will:
Manage all clinical administrative functions (patient care delivery, fiscal, material and human resources)
Participate in performance improvement/research activities
Create an environment in which autonomy is nurtured, encouraged and reflected in a highly competent workforce capable of providing quality care
Supervise the nursing personnel and provides clinical oversight to other staff on the unit
Perform other duties, as needed
Qualifications
3+ years of Clinical experience within the Operating Room
5+ years of management experience
Bachelor's Degree in Nursing
C.N.O.R Certification
NYS Registered Nurse (RN) license
Desired Skills
Master's Degree in Nursing and/or Health-related field
Legal Operations Manager, Litigation
Operations Manager Job 7 miles from Hoboken
Law Firm
Practice Support Manager
Salary: $160,000 - $220,000
The Practice Support Manager will be able to utilize their skills in the following areas:Strategic Collaboration:
Work closely with Global Business Leaders and Practice Group Leaders to develop and implement procedures that align with business unit goals and Firm initiatives.
Talent Development: Facilitate the growth and development of non-partner timekeepers, ensuring equal work opportunities and coordinating talent management efforts.
Operational Oversight: Oversee the efficient management of timekeepers' capacity, support staff functions, and normalized processes across offices to maintain strategic initiatives and business plans.
Training Coordination: Organize and lead training programs related to IT, Business Development, and interpersonal skills to ensure continuous professional development.
Innovative Collaboration: Coordinate with various departments to develop and implement competitive strategies to drive client service methods through innovation and efficiency by utilizing new technologies, processes, and industry standards.
Performance Metrics: Provide monthly performance reports and collaborate on pricing strategies to maintain competitive edge and enhance our overall client service.
Employee Relations: Work with Human Resources and Office Administrators to handle employee relations situations, disciplinary actions, and performance evaluations.
Education:
Bachelor's Degree or equivalent work experience required.
Degrees in Legal Studies, Business Administration, or a related field are highly preferred.
Manager Operational Risk Management Oversight
Operations Manager Job 7 miles from Hoboken
MANAGER OPERATIONAL RISK MANAGEMENT OVERSIGHTWHAT IS THE OPPORTUNITY?Operational Risk Management (ORM) is responsible for providing independent and objective oversight of the management of risks arising from City National Bank's business processes, people, systems or external events. The Manager Operational Risk Business Oversight (ORBO) is responsible for providing advisory and oversight to the lines of business (LOB), Enterprise Control Functions (ECFs), and the Chief Controls Office, with a particular focus on strengthening operational risk management efforts in the first line of defense (1LOD) to support decision-making. This high-profile role will lead business aligned oversight teams with responsibility for providing independent perspective and challenge to executives and senior leaders through engagement in key 1LOD ORM governance routines. The Manager ORBO provides practical guidance, functional expertise, strategic direction, and execution rigor by supporting and advising on the implementation of ORM programs and capabilities to effectively manage operational risk exposures manifested by the business and its operations. This position provides an excellent opportunity to strengthen the operational risk management framework, which includes risk identification and assessment; risk measurement; risk controls; and risk monitoring and reporting to improve operational resilience.What you will do
Support the development of strong risk culture, risk conduct, and risk literacy
Lead the second line of defense (2LOD) business aligned ORBO team(s) in the execution of ORM framework key risk activities, including monitoring compliance with ORM requirements, and objectively assessing the quality and sufficiency of 1LOD risk management activities and the soundness of their outputs. Oversight activities result in reporting, challenge, and escalation to management and governance committees
Understand material existing and emerging risks which align with business or function processes to ensure operation within risk appetite and fair representation of the operational risk profile
Review, challenge and monitor 1LOD risk appetite and key indicators, and their performance to risk appetite levels
Review and challenge whether 1LOD strategic priorities sufficiently consider the full spectrum of risks, and whether all risks have been adequately assessed across all strategic priorities
Provide advisory, oversight, and challenge to 1LOD development and implementation of business processes, procedures, and controls to adhere to operational risk governance requirements
Review and challenge 1LOD risk acceptances and new business initiatives
Provide advisory, oversight, and challenge over key operational risk program activities including but not limited to 1LOD output of risk identification assessments and scenario analysis, Risk and Control Self Assessments (RCSA's), Key Risk Indicators (KRI's), material existing and emerging exposures, events reporting, and issue resolution
Credibly challenge 1LOD risk monitoring and reporting and related protocols, in conjunction with risk type teams, including metric trigger explanations and associated action plans
Review and challenge 1LOD annual testing and monitoring plans, the adequacy of control management activities and assessment results, and risk mitigation strategies to address gaps in control design or operating effectiveness
Review and challenge 1LOD issue identification and escalation, including challenge of issue ratings, corrective action plans, due date extensions, and thematic issues in accordance with the CNB Issue Management Policy
Influence and monitor progress of action plans to improve the risk and control environment arising from risk assessments, risk monitoring, internal and external events, and regulatory exams
Contribute to critical governance structures to include senior management risk committees
Effectively advise, help and support [business/function] management with an informed and valuable risk and control perspective
Foster strong working relationships with 1LOD stakeholders, 2LOD risk type and capability teams, and Internal Audit across disciplines in support of an effective risk management practice and strong control environment
Support and facilitate audit and exam activities
Develop expertise in relevant Royal Bank of Canada (parent) and City National Bank policies and procedures and from time to time, assist in their enhancement
Build and grow risk talent in the organization through coaching, performance management, and training
Develop and execute an aligned talent strategy that includes strategic hiring to build a high performing team
Must-Have*
Bachelor's Degree or equivalent
Minimum 15 years of experience in a large or mid-tier banking environment
Minimum 10 years of experience in risk management, operational risk management, compliance, or audit functions in the financial services industry
Minimum 7 years of people leadership experience
Skills and Knowledge
Bachelor's degree or higher and other professional qualifications such as CPA, CIA, etc.
Deep understanding of three lines of defense risk management structure and requirements
Understanding of other operational risk programs including 1LOD led programs that have major implications on the enterprise risk profile such as information security, resiliency, privacy, technology, compliance, fraud, business continuity, third party, data, model, and others
Deep understanding of relevant laws rules and regulations related to [business or function]
Experience being examined by the OCC and CFPB, engaging with and presenting to regulators, as well as on-going relationship management
Track record of successfully overseeing complex large-scale transformation programs ideally including regulatory remediation programs at peer institutions
Strong interpersonal, verbal, and written communication skills
Project management or change initiative leadership experience
Demonstrated ability to think critically and facilitate change through collaborative effort.
Self-motivation, discipline, task focus, the ability to structure and present work and a proven record of delivering high quality results within strict deadlines.
Ability to multitask and prioritize several concurrent initiatives
Demonstrated ability to think strategically and apply creative solutions
Demonstrated ability to interact effectively internally and externally at executive management levels
Talented people leader with proven track record of attracting, retaining, and developing team members
Additional related education and/or work experience preferred
Risk Management certification(s)
CompensationStarting base salary: $0 - $0 per hour. Exact compensation may vary based on skills, experience, and location.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Benefits and PerksAt City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.ABOUT CITY NATIONAL
City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves.
*City National Bank does business in Miami and the state of Florida as CN Bank.
For more information about City National, visit cnb.com.EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION
City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. READ MORE
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Shopify Operations Manager [77287]
Operations Manager Job 7 miles from Hoboken
Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation's leading brands.
We're looking for a
Shopify Operations Manager
to join the
Marketing Team
at a mass beauty brand, ensuring website workflow processes lead to accurate and timely fulfillment.
This is a full-time/staff opportunity based in New York City
Onsite presence 4 days per week.
Annual Salary: $90,000 - $100,00
Key Responsibilities:
Manage Shopify store setup, theme customization, app integrations, and troubleshooting for optimal performance, security, and scalability.
Integrate and oversee Order Desk between Shopify and other systems, ensuring seamless data flow with AMT ERP and troubleshooting middleware processes.
Ensure accurate synchronization of inventory, orders, and customer data between Shopify and AMT ERP. Collaborate with finance and supply chain teams to streamline ERP configurations and automation.
Analyze large datasets using Excel, identify discrepancies, and provide actionable insights to improve data accuracy and efficiency. Develop automated reports and dashboards for data-driven decision-making.
Continuously identify opportunities for system improvements, conduct regular audits, and stay up-to-date with the latest Shopify technologies for enhancements.
Provide technical support, train teams on Shopify, Order Desk, AMT ERP, and data analysis tools, and maintain system documentation.
Qualifications:
Shopify Certification preferred.
Proven experience in Shopify administration and operations, with expertise in Order Desk and AMT ERP.
Strong Excel and data analysis skills, with an understanding of e-commerce workflows.
Excellent problem-solving, communication, and collaboration skills.
To learn more about this
Shopify Operations Manager
opportunity, apply now. Our Recruitment Team will be in touch, guide you through the interview process, and advocate on your behalf.
General Manager
Operations Manager Job 7 miles from Hoboken
Role: General Manager, Cecconi's
Reports to: Director of Food & Beverage
Who We Are…
Welcome to The Ned NoMad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned, we proudly opened our doors in Summer 2022, following the iconic debut of The Ned London in 2017.
The Property…
Set in the historic Johnston Building, formerly the NoMad Hotel, our property boasts a rich legacy dating back to 1903. With design expertise from the Soho House Design team, we've lovingly preserved the building's original charm while infusing it with a fresh, contemporary style.
At The Ned NoMad, we offer an eclectic mix of exclusive and public spaces, including 167 elegantly appointed bedrooms and suites, a lively rooftop bar and terrace restaurant, a first-floor bar, restaurant, lounge, and nightly live entertainment.
The Role…
We are on the lookout for a dynamic General Manager for Cecconi's to join our team and report directly to the Director of Food & Beverage. In this role, you'll thrive in our fast-paced environment, juggling multiple tasks and projects with flair, efficiency, and independence.
Our culture is one of vibrant energy paired with unwavering support. We're seeking an individual who excels in collaboration, communicates effectively, and is deeply committed to delivering exceptional service. Your attention to detail and customer-focused approach will ensure that every guest experience at The Ned NoMad is not just memorable, but truly extraordinary.
Primary Responsibilities…
Manage all aspects of restaurant operations, including front-of-house and back-of-house coordination.
Oversee opening, closing, and service procedures to ensure consistent quality and efficiency.
Ensure compliance with health, safety, and sanitation regulations.
Recruit, train, and develop a high-performing team of managers, servers, kitchen staff, and support roles.
Foster a positive work environment that promotes teamwork, accountability, and professional growth.
Conduct regular staff meetings to communicate goals, updates, and performance expectations.
Maintain a guest-first approach, ensuring exceptional service and resolving any guest concerns promptly.
Monitor and respond to feedback through in-person interactions and online reviews.
Partner with the culinary team to develop menus and offerings that align with the restaurant's concept and target audience.
Develop and manage budgets, forecasts, and financial reports to achieve revenue and profitability goals.
Monitor inventory, labor costs, and other operational expenses, implementing cost-saving measures as needed.
Collaborate with the marketing team to create promotions and initiatives to drive guest traffic and engagement.
Analyze sales trends and industry insights to identify opportunities for growth and innovation.
Develop and implement short- and long-term strategies to maintain a competitive edge in the NYC restaurant market.
Build partnerships with local vendors, suppliers, and the community to enhance the restaurant's reputation and offerings.
Key Requirements…
Minimum 5+ years of experience as a General Manager or similar leadership role in a high-volume NYC restaurant.
Proven success in achieving financial targets and managing P&L statements.
Exceptional leadership, communication, and problem-solving skills.
Strong knowledge of NYC restaurant regulations, licensing, and compliance requirements.
A passion for hospitality, food, and creating memorable guest experiences.
Proficiency in restaurant management software and POS systems.
Preferred Qualifications
Experience in fine dining or upscale casual dining environments.
Familiarity with NYC's food and beverage trends and customer preferences.
Degree in Hospitality Management or a related field.
Physical Requirements:
Must be able to seize, grasp, turn and hold objects with hands.
Must be able to work on your feet for at least 8 hours.
Fast-paced movements are required to go from one part of the club to others.
Must be able to move, pull, carry, or lift at least 20 to 60 pounds.
Occasionally kneel, bend, crouch and climb as required.
Must be able to use step ladder
Work Perks…
Medical, Dental, Vision, Company Paid Life, Short Term Disability, Long Term Disability Insurance, 3% match in 401k
Referral bonus + competitive compensation
Career development and career training
Flexible work schedules
Discounted family rates
Family meals
Two weeks' vacation, 9 days PTO, 10 Holidays
#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO
Our Doors Are Yours to Open…
The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Operation Manager
Operations Manager Job 7 miles from Hoboken
The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.
Responsibilities
Monitoring and overseeing the trading activities of the ETF on the exchange platform, ensuring that trades are executed efficiently and accurately.
Managing ETF Creation and Redemption: You will be involved in the creation and redemption process of ETF shares, working with authorized participants to maintain the proper number of shares in the fund.
Maintaining Compliance: Ensuring that all ETF operations comply with regulatory requirements and internal policies, such as reporting obligations and trading restrictions.
Risk Management: Monitoring and managing risks associated with ETF operations, such as tracking errors, liquidity issues, and market risks.
Reporting and Analysis: Generating reports on ETF performance, tracking key metrics, and providing analysis on market trends and fund performance.
Collaboration: Working closely with various teams, including portfolio managers, compliance officers, and traders, to ensure smooth ETF operations.
Troubleshooting: Resolving operational issues related to the ETF, such as trade discrepancies, settlement problems, and fund composition errors.
Continuous Improvement: Identifying areas for process improvement and implementing strategies to enhance operational efficiency and effectiveness.
Staying Informed: Keeping up-to-date with industry trends, regulations, and best practices in ETF operations to ensure the fund remains competitive and compliant.
Communication: Effectively communicating with stakeholders, including investors, brokers, and internal teams, to provide updates on ETF activities and address inquiries or concerns.
Operations Manager
Operations Manager Job 7 miles from Hoboken
Shani Wigs is a luxury wig brand based in NYC, renowned for its high-quality craftsmanship, innovative designs, and fashion-forward approach. Catering to a fashion-conscious clientele, we offer exclusive, limited-edition pieces that blend sophistication with modern edge.
Role Description
This is a full-time on-site role for an Operations Manager at Shani Wigs located in Brooklyn, NY. The Operations Manager will be responsible for overseeing day-to-day operations, managing staff, optimizing processes, and ensuring efficiency in the production and delivery of wigs.
Qualifications
Operations Management, Supply Chain Management, and Logistics skills
Experience in process optimization and staff management
Knowledge of inventory management and quality control
Strong problem-solving and decision-making abilities
Customers service management
Excellent communication and interpersonal skills
Ability to work under pressure and meet deadlines
Previous experience in the fashion industry is a plus
Bachelor's degree in Business Administration or related field
Operations Manager
Operations Manager Job 7 miles from Hoboken
About Us:
At Zealthy, our mission is to make high-quality healthcare accessible to everyone, no matter their location. We are building the world's largest and most trusted virtual healthcare platform, transforming how care is delivered to ensure anyone, anywhere, can receive the healthcare they need.
Founded by a healthcare entrepreneur with a proven track record, including scaling a previous company to a $5B valuation, Zealthy is positioned for sustainable growth as we rapidly scale to achieve our ambitious vision. Our unwavering commitment to quality and accessibility drives everything we do.
We are a team dedicated to serving our patients. While our in-person work culture runs Monday to Friday and typically extends beyond typical work hours, the true reward lies in the impact we create. Every team member is essential in building something groundbreaking. As a full-time team member, you won't just shape the future of healthcare-you'll also share in our success through equity ownership, because we believe that every contributor should be a literal and figurative owner of what we're creating.
If you are not ready to dedicate yourself to your work and the vision of building the world's largest & highest quality telemedicine company 5 days a week in person, you should not apply.
Join us and help redefine the future of healthcare.
The Role:
We are currently seeking a full-time Operations Manager. Reminder: this is a full-time and in-person position located in New York, NY. If you are looking for a remote or hybrid position, this is not the right fit for you.
What You'll Do:
Oversee day-to-day operations, including managing a team of ~200 coordinators, ~200 providers, and ~20 coaches; ensuring alignment with company goals.
Design and implement scalable processes using tools like the Zealthy provider and coordinator portal, ZenDesk, and other external platforms.
Serve as the main point of contact for provider requests, ensuring their needs are met efficiently and effectively.
Monitor and analyze Objectives and Key Results (OKR's) to identify areas for improvement.
Develop and implement workflows and SOPs to enhance operational efficiency.
Continuously evaluate and improve the telehealth delivery model to meet regulatory requirements and industry best practices.
Collaborate with pharmacy partners, maintaining a high level of attention to detail and developing scalable systems for smooth operations.
Analyze key operational and clinical data to identify areas for improvement and inform decision-making.
Work closely with the operations team, CEO, and other leadership to implement and refine strategic initiatives.
Lead ad-hoc projects and initiatives, bringing an ownership mindset to every task.
What You'll Bring:
4+ years of relevant experience, including at least 1+ year managing people, ideally at a telehealth or healthcare startup.
Proven ability to manage and develop teams in a fast-paced environment.
Bachelor's degree required.
Exceptional communication and organizational skills with a strong attention to detail.
A proactive and positive attitude toward tackling varied tasks in a dynamic setting.
A willingness to work in person, full-time, with dedication to Zealthy's mission and goals.
Executive Protection Operations Manager
Operations Manager Job 7 miles from Hoboken
The EP Ops Manager will establish, manager, and continuously improve the EP program that protects senior leadership. This will include advances, planning, record keeping, and execution of EP services. This function is also responsible for security at corporate events and functions, including board and shareholder meetings.
The incumbent will establish and maintain strong working relationships with key partners across the C-Suite with special attention to supporting the office of the CEO.
The incumbent will work closely with the Global Security team on risks, threats, intelligence, and all situations that may impact senior leadership.
The incumbent will develop close working relationships with external public sector resources.
REQUIREMENTS
The EP Ops Manager must have 10+ years of law enforcement experience with at least 5 years of experience in a role focused on executive protection.
Exposure to threat intelligence collection and analysis preferred.
Must be able to use and carry a firearm. License required.
Must have a US passport and be a US citizen. Local NY Metro area candidates only.
Must be able to travel ~ 30% of the time both domestically and internationally.
College degree strongly preferred.
Operations Manager
Operations Manager Job 3 miles from Hoboken
1 Linden Ave E, Jersey City, NJ 07305, USA
Full-time
Clean Earth is a leading provider of environmental services in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for hazardous and non-hazardous waste, contaminated soil, and dredged material. Our vast portfolio of technologies and services touches nearly every industry that generates waste including energy, infrastructure, commercial, industrial, retail, and healthcare markets.
Every day our teams across the country take a hands-on, dedicated approach to recycling and beneficially reusing waste that would otherwise go into landfills. We value our employees as our most important asset, and this is reflected in many areas across our company including recently being named a 2024 Most Loved Workplace . We are committed to creating a positive work culture that fosters growth and development while ensuring the health and safety of our employees.
Why join Clean Earth?
In addition to competitive pay, we also offer:
Health benefits available Day 1
401k available Day 1
10+ paid holidays/year
Free HAZWOPER training and certification
Overtime opportunities
Ability to be cross-trained into different roles
Job Description
Under the direction of the General manager, the Operations Manager will maintain responsibility for overall shift operations, production performance, equipment maintenance, and regulatory compliance. The Operations Manager will also maintain and monitor facility and staff for regulatory compliance and safe behavior in accordance with all federal, state, local, and customer requirements.
Primary Responsibilities:
General understanding of Processing Plant operations and Maintenance (Batch plant, concrete, asphalt)
Maintenance such as general repairs, belt splicing, fabrication, welding, and general facility operations maintenance. This is a hands-on position.
Supervise operations personnel in accordance with operations plan, health and safety plan, work rules, and monitoring and testing requirements.
Assure adherence/compliance to all federal, state, and local permit requirements, assuring that materials are processed in a safe, efficient, and timely manner.
Assist in training and development of operations personnel.
Oversee cleanliness and maintenance of equipment to assure quality production standards.Uphold facility hygiene and stringent housekeeping standards.
Maintain accurate production, quality control, and equipment records as well as daily inspection reports.
Communicate to management and supervisor's facility needs, difficulties, and changes in operations.
Help implement safety, health, and environmental plans & procedures.
Participate in customer tours of production facility as required
Assist other departments (i.e. maintenance, transportation, sales) as necessary
Operations Manager
Operations Manager Job 7 miles from Hoboken
Drivo Rent A Car is a leading player in the car rental industry, we are committed to delivering top-notch service to our customers while fostering a supportive and inclusive work environment for our employees. Be part of a supportive and collaborative work culture where your contributions are valued and recognised. Looking for strong manager and leader to manage locations and grow with us.
Why Choose Drivo Rent A Car?
With 5 locations in New York and New Jersey airport plus offices in Brooklyn and Manhattan
Growth plan for new locations at several airports
Have been in business for over 10 years
Exciting Opportunities:
Enjoy competitive compensation, opportunities for advancement within the company.
Positive Work Environment:
Training and Development: Great management training and Access ongoing training and development programs to enhance your skills and excel in your role.
Responsibilities:
Day-to-Day Operations Management: Manage the daily operations of the branch office to ensure smooth
functioning and adherence to company standards.
Staff Supervision: Supervise and delegate tasks to staff members, ensuring efficient workflow and performance excellence.
Sales Strategies: Develop and implement strategies to increase sales and enhance customer satisfaction.
Financial Analysis: Analyze financial data to ensure the branch is meeting its goals and making informed decisions to improve performance.
Interpersonal Skills: Demonstrate exceptional interpersonal and relationship-building skills to foster positive relationships with customers and staff.
Organizational Skills: Possess strong organizational skills with the ability to multitask and prioritize effectively in a fast-paced environment.
Supervise employees across all operational functions, ensuring adherence to company
standards and procedures.
Customer Satisfaction: Uphold company standards for customer service and ensure the achievement of Net Promoter Score (NPS) goals.
Meeting Participation: Participate in company meetings and enforce decisions made by upper management.
Staff Motivation: Organize and facilitate weekly staff meetings to keep employees motivated and informed about business operations and changes.
Budget Compliance: Ensure all departments meet or exceed budgeted numbers d
Qualifications:
Previous experience in a managerial role within the service industry is preferred
Strong leadership abilities and excellent communication skills.
Ability to effectively manage and motivate a diverse team.
Sound decision-making skills and the ability to handle challenging situations with composure.
Strong beleiver in providing a great customer experience to customers
Compensation:
A base salary of $75000 with a monthly performance bonus up to $2000 and performance yearly bonus based on yearly review and profitability of $3000
Company car including tolls
Benefits package: Available 4 months after hiring
A total compensation of $102000 varies with the performance and a benefit package.
Emerging Store Manager
Operations Manager Job 13 miles from Hoboken
Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.
Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.
Accountable for improving on overall customer service metrics.
Operations
Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage.
Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities.
Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.
Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping.
Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures.
Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members.
Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies.
Ensures team members have a working knowledge of all computer and technology systems and software.
Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.
Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.
Completes special assignments and other tasks as assigned.
Full Store Operation Business Performance Management
Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.
Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center.
Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary.
People & Performance Management
Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members' career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate.
Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team.
Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline.
Training & Personal Development
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders.
Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place.
Obtains and maintains valid pharmacy technician license as required by state.
Communications
Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns.
Assists Store Manager in planning and communicating the company and store strategy.
Basic Qualifications
Bachelor's degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports).
Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen.
Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date.
Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
Willingness to work flexible schedule including extended days, evenings, and weekend hours.
Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location.
Ability to transfer to other Walgreens retail assets located within the same hiring Area.
Preferred Qualifications
Bachelor's Degree .
Internal candidates: Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy.
External candidates: Business majors. Prior retail or food industry experience.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $45,000 - $71,550. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
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