Operations Manager Resume Examples 2023

Research Summary. We analyzed 64,869 operations manager resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like United States Army Corps of Engineers and FedEx. Here are the key facts about operations manager resumes to help you get the job:

The average operations manager resume is 458 words long
The average operations manager resume is 1.0 pages long based on 450 words per page.
Customer service is the most common skill found on an operations manager resume. It appears on 23.5% of resumes.

After learning about how to write a professional operations manager resume, you can make sure your resume checks all the boxes with our resume builder.

Operations Manager Resume Example


Madison King Operations Manager Contact Information Orlando, FL (960) 555-8745 mking@example.com Skills Patient Care Technical Assistance WFM Safety Procedures New Procedures Project Management Customer Service Procedures Facility Site Surveys Employment History Operations Manager 2016 - Present Avis Budget Group Orlando, FL Set and execute ancillary sales goals and strategies. Prepared weekly and monthly profit and loss statements, inventory reports, schedules, as well as payroll and training manuals. developed new business relationship, and created a strong customer base. Team Leader 2012 - 2016 Chick-fil-A Orlando, FL Handle money/store opening and closing procedures. Help serve customers and deal with customer complaints. Handled customer complaints politely and courteously. Technician 2010 - 2012 OC Communications Davis, CA Installed new service for AT&T telco, internet and television. Work with various hand tools such as pliers, saws, cutters, crimpers, wire wrap guns and drills. Electronics Technician 2004 - 2010 XYRATEX INT Davis, CA Maintained a Secret security clearance throughout naval career. Performed maintenance and troubleshooting for various navigation and communications systems Secret Security Clearance Received an Honorable Discharge Test and repair of classified government equipment Active DoD clearance Decode cryptic language Troubleshoot digital and analog equipment Operate and troubleshoot radars Send and receive RF signals Contributed to the repair of 1,102 APG 65/73 radar items with a 97% deployment ready-for-issue rate. Education Certificate Electrical Engineering 2003 - 2004 University of California - Davis Davis, CA


Melissa Allen Operations Manager Contact Info Chandler, AZ (580) 555-0250 mallen@example.com Skills CommunicationService ManagementSales GoalsCRMPowerpointLocal BusinessesSuccession PlanningK-12Potential CustomersOnline Employment History Operations Manager 2018 - Present Arizona State University Chandler, AZ Performed tasks according to established safety procedures to reduce injuries and equipment damages. Determine work procedures, prepare work schedules and expedite workflow with written and oral instructions in addition to recruitment and training. Managed 6 direct reports including 4 Region Managers, a Multi-Unit Manager, and a Trade marketing Manager. Account Executive 2014 - 2018 Cox Enterprises Chandler, AZ Managed the entire sales process from prospecting through to commercial completion. Answered inbound calls for sales of cable, internet and telephone services. Marketed day to day company promotions for single family, multi dwelling and business sales. Traveled extensively to existing Misys Healthcare Systems clients in Alabama. Inside Sales Representative 2009 - 2014 Waste Management Chandler, AZ Receive and process calls from residential customers and serve as the end-to-end point of contact for these customers. Work hand in hand with operations team and sales support staff to deliver unmatched customer service within Southeast territory. Close small- mid-sized business deals Take 70 plus inbound calls daily to prospective customers selling comprehensive Waste Management services Worked with Outside Sales representatives, route managers, and site managers which aided in exceeding sales goals. Required daily to multi-task between diffusing calls, meeting and exceeding sales goals and requirements and upselling on every call available. Work closely with Outside Rep.'s, market area managers, and setup departments. Outside Sales Representative 2003 - 2009 Triton Services Chandler, AZ Developed marketing strategy to support aggressive new business development initiatives. Used, data sources, technology, processes and procedures to accomplish sales goals. Education Bachelor's Degree Business 1994 - 1997 American InterContinental University Chandler, AZ


Shirley Rogers Operations Manager Washington, DC (710) 555-7764 srogers@example.com Experience Operations Manager2019 - Present United States Marine•Washington, DC Directed clinical operations and provided administrative support for anesthesia services ranging from 20 different medical facilities in 9 different states. Presented to and trained the squadron on SAR (Search and Rescue) procedures. Manage the daily activity of the sales floor, backroom, front end and cash office. Developed reporting metrics ensuring consistent service delivery and management. Consultant2009 - 2019 Booz Allen Hamilton•Rockville, MD Evaluated service level agreements and performance metrics for IT Customer Service business operations. Designed and implemented a comprehensive project management ROI program that helped reduce expenses by $450,000 within a six-month period. Work with Enterprise Architecture (EA) and IT team to implement IT portfolios tool - Alfabet planningIT, across enterprise. Performed project management functions for numerous enterprise-level projects. Work with JCL for TPF/IP traces and daily batch jobs performed within the z/TPF infrastructure. Maintained open lines of communication with organizations while providing satisfying answers to their requests. Business Analyst2006 - 2009 American Express•Chandler, AZ Performed project management and analysis of business rules specifically associated with the implementation of Customer Focus Sales strategic initiatives. Trained associates in departmental procedures. Conducted testing, user training, implementation for high-demand business partners. contract - Advantage XPo) Project Manager for development of new Amex Application Inventory Management system in Information Technologies. Served as a Project Management of cross-functional teams involving interaction with Marketing, Technologies, Legal, Compliance and Operations. Finance Analyst2005 - 2006 Bank of America•Chandler, AZ Developed project management application used for maintenance and reporting of commitment authorization requests using MS Access. Worked with Business Partners to develop automated reporting tool in Access and Excel. Presented to Trust Executive Management; resulted in disposition of unprofitable lines of business. Earned Global Recognition Award for outstanding customer service. Experience in Integrating SQL Server and Oracle. Created financial and operational analysis of Retail Division including business cases and ad hoc analysis. Skills EACBusiness DevelopmentItilCPAFinancial PerformanceISOBusiness CasesSANLogisticsFinancial Models Education Bachelor's Degree Business2002 - 2005 American InterContinental University•Chandler, AZ

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Operations Manager Resume templates

Zippia allows you to choose from different easy-to-use Operations Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Operations Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

What Should Be Included In An Operations Manager Resume

1. Add Contact Information To Your Operations Manager Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Operations Manager Resume Contact Information Example #1

Jane Moore

Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors

41.3%

5.9%

5.0%

4.3%

Operations Manager Resume Relevant Education Example #1

Certificate In Electrical Engineering 2014 - 2016

University of California - Davis Davis, CA

Operations Manager Resume Relevant Education Example #2

Associate's Degree In Health Care Administration 2014 - 2016

DeVry University Oakbrook Terrace, IL

3. Next, Create An Operations Manager Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Operations Manager Skills For Resume

Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Logistics Skills
Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.
Continuous Improvement Skills
Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.
Payroll Skills
Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.
Oversight Skills
Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.
Human Resources Skills
Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.
Financial Statements Skills
A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Top Skills for an Operations Manager

Source: Zippia.com

Customer Service, 23.5%

Logistics, 6.6%

Continuous Improvement, 6.2%

Payroll, 5.2%

Other Skills, 58.5%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Operations Manager Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

What Experience Really Stands Out On Operations Manager Resumes?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

Most important on resumes to only show accomplishments you are proud of and reflect measurable success and completion of past work. These accomplishments should be a snapshot of what we have done and can do in the future. The most important two lines of a resume are in the objectives, to list what the person is seeking. These two lines give the reader a quick view of what the person wants.
Now is a great time to start the new year to build a portable work portfolio to represent an alignment of what a person is excited about and enjoys in their work. Show more

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Operations Manager

Lockheed Martin

Invented high temperature coatings for space shuttle upgrade resulting in 4 patents.
Developed reporting guidelines for Security Incident and Investigation Program; proposed new reporting requirements administered through newly developed Security Management System.
Developed and modified processes / procedures related to all business operations.
Analyzed processes and procedures and implemented process improvements and procedure changes to ensure resolutions to business problems and continuous improvement.
Utilized historical cost performance and models to support a large volume of new business proposal activities.

Work History Example # 2

Assistant Manager

Pizza Hut

Worked closely with team members to ensure a positive dining experience and promptly solve any issues that may have arisen.
Handled payroll and scheduling for drivers and cooks.
Performed nightly deposits and responsible for securing the building.
Created procedures to prevent losses.
Conducted opening/closing filing and paperwork and dealt with nightly deposits.

Work History Example # 3

Guest Service Representative

Interactive Response Technologies

Received positive feedback for delivering strong service and assistance, as well as for thoroughness and patience with customers.
Acquired authorization for credit cards, collection of payments and service charges, receipt of change fund and deposits cash.
Assisted customers with deposits, cash and referred to platform colleagues.
Educated and assisted over fifty clients daily via telecommunication and email.
Restructured policy and procedures manual and brought department up to HR standards and compliance.

Work History Example # 4

Operations Manager

United Parcel Service

Implemented security, lost prevent, and safety procedures in accordance with Ups, Osha, and DOT guidelines.
Assigned to implement the International shipping procedures through Florida, Georgia and North Carolina which were the test States.
Developed standard operating procedures for all administrative employees.
Conducted monthly safety audits to comply with OSHA regulations.
Trained employees on OSHA and UPS safety practices.

5. Highlight Your Operations Manager Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your operations manager resume:

Six Sigma Green Belt
Certified Professional - Human Resource (IPMA-CP)
Certified Manager Certification (CM)
Certified Management Accountant (CMA)
Project Management Professional (PMP)
Certified Sales Professional (CSP)
Certified Supply Chain Professional (CSCP)
Food Safety Manager Certification
Certified Security Supervision & Management (CSS)
International Accredited Business Accountant (IABA)

6. Finally, Add a Operations Manager Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

Professional Operations Manager Resume example


Jessica Robinson Senior Operations Manager New York, NY (510) 555-8336 jrobinson@example.com Skills Information Security Logistics Perl Daily Operations Windows Hardware Project Management Real Estate POS Customer Relations Employment History Senior Operations Manager 2018 - Present United Parcel ServiceNew York, NY Managed International Freight Service business operations with responsibility for Europe. Train, advice and counsel employees on work processes and procedures as well as company policies and methods. Developed UPS forecasts by product by geographical area for Corporate Business Plan. Operations Manager 2009 - 2018 VerizonNew York, NY Process information calls accurately within time allowances and company procedures. Value stream member for Verizon Lean Six Sigma initiatives related to call center process and procedures. Analyzed and made recommendations to supervisor on Human Resources issues. Implemented and standardized maintenance procedures on MSL-100 accounts. Monitored all department performance metrics in key result areas. Consultant 2003 - 2009 SAP AmericaNewtown, PA Tested load balancing between EP & CRM. Worked closely with SAP CRM Development team to design and develop custom application to meet complex business requirements. Set up procedures and configuration of process order status management ZREL, ZCONF and notifications. Created Sessions/Batches in Informatica server manager to execute mappings. Systems Engineer 1999 - 2002 American Electric PowerColumbus, OH Install and configured HPSIM on Windows 2012 server. Led major aspect of Windows 2000 Print Migrations for over 2000 users. Sourced hardware, designed controls, provided installation/startup support in field. Worked as a cashier and at the customer service desk processing returns, money orders, lottery, directing calls. Education Master's Degree Business 2002 - 2003 Central State UniversityWilberforce, OH Bachelor's Degree Business 1996 - 1999 Ohio State UniversityColumbus, OH


Julia Pierce Senior Operations Manager Contact Information San Jose, CA (470) 555-0275 jpierce@example.com Skills Facility Site Operations Communication HR Special Access Daily Activities Positive Control New Procedures Safety Conditions Powerpoint Employment History Senior Operations Manager 2017 - Present Intel San Jose, CA Developed procedures for hiring and during company downsizing, identified staff reduction to meet business sustainability and department budgets guidelines. Managed supplier/vendor relationships and negotiated procurement agreements; waste management, DI H20 system management, facilities oversight. Program Manager 2014 - 2017 Solectron Wales San Jose, CA Implemented ERP system to enhance factory performance. Leveraged the Enterprise Project Management solution to incorporate the first centralized project management system saving over $150K in consulting fees. Program coordination and project management for a large corporate-critical E2E program and suite of projects. Performed all budgeting functions (preparation, oversight and negotiation and reporting). Team Leader 2013 - 2014 G4S San Jose, CA Assisted the crew members when they needed help. Trained all new team members to ensure the knowledge of safety procedures. Managed communication regarding employee orientation and open enrollment for benefits. Train new guards on the daily operations of post. Handle cash, checks and deposits; take orders; supervise crew members. Security Specialist (Part-Time) 2006 - 2008 G4S San Jose, CA Operate a range of remote call monitoring, alarms and communication facilities contained within the Control Room. Maintained physical security and patrolled assorted areas at establishments. Conducted rounds of premises and made radio communication checks. Receive youth from law enforcement personnel. Education Bachelor's Degree Business 2005 - 2008 San Jose State University San Jose, CA


Stephanie Diaz Senior Operations Manager Contact Info Lynchburg, VA (850) 555-3757 sdiaz@example.com Skills New SystemCustomer ServiceBusiness DevelopmentHuman ResourcesProject ManagementSolution DesignSQLWindowsOshaUnix Employment History Senior Operations Manager 2018 - Present U.S. Security Lynchburg, VA Create or implement security standards, policies, and procedures. Reported to the Senior Director, Business Operations, Product Development. Trained managers for facility and for deployment to other locations within distribution network. Enhanced relationships with internal and external partners that included Risk Management, Legal, and Internal Audit. Advised executive management on tax matters concerning proposed strategic transactions and partnering. Program Manager 2015 - 2018 Harris Lynchburg, VA Developed Enterprise Architecture design manual for Harris Corporation Business Units. Provided program management support and operational project management for iPERMS development team as part of HRCoE at Ft. Knox, KY. Worked with the PMO to deploy project management tools and reference architectures. Enabled transparency with business partners through implementation of Business Service Monitoring dashboards. Provide Project Management support for Enterprise Security departmental initiatives. Collaborated with other departments to perform HR due diligence for integration and divestiture activities. Business Analyst 2014 - 2015 Harris Lynchburg, VA Executed GUI testing: tested the screen navigation, graphics and hyperlinks, etc. Trained as backup to Reproduce checks and Turnarounds by updating and submitting JCL. Information Technology Analyst 2013 - 2014 Crown Holdings Lynchburg, VA Conducted systems troubleshooting, installation and replacement of hardware. Work with wide range of IT vendors with implementing IT hardware and repairs in stores and other project management. Provide Customer Support and Technical Assistance that is above and beyond expectation to our callers; Home Depot Store Associates. Trained associates in Bosch Project Management guidelines adapted for research projects. Document all aspects of Mac Engineering and Support and provide Mac Management newsletters to the business. Work on information technology projects that assist in improving efficiency within the company. Education Bachelor's Degree Business 2005 - 2008 Liberty University Lynchburg, VA

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Resume tips to land the job:

If you're choosing between a resume objective or work experience and you want to fit your resume on one page, always choose work experience. However, it's ok for senior level resumes to be two full pages long.
Recruiters and hiring managers suggest short, succinct bullet points, instead of long, wordy paragraphs. Make it easy for recruiters to understand your key accomplishments, in 30 seconds.
As a rule of thumb, lead each bullet point with a verb such "Grew", "Increased", or "Developed".

And if you’re looking for a high-paying job, here are jobs in the top places hiring now:

Five Key Resume Tips For Writing An Operations Manager Resume:

Relevant Experience

Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.

Provided oversight and mentoring in the areas of staffing, performance management, merit reviews, and related human resources issues.

The Right Skills

This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.

Develop and implement training programs, policy, procedures and process improvement, ensure KPIs and all contractual metrics are met.

Quantifiable Achievements

Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..

Guide to customer satisfaction 172%, customer delight to 212% and 168% human six sigma engagement.

ATS-Friendly

An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.

Impeccable Formatting

Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.

Not sure how to make a resume that stands out?

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Operations Manager Resumes FAQs

What Does A Vice President Of Operations Do?

A vice president of operations does work related to the planning, directing, coordinating, and overseeing operations to ensure the development and implementation of efficient operations and cost-effective systems to meet the current and future needs of the organization.

What Is The Duty Of An Operations Manager?

The duty of an operations manager is to formulate strategy, improve performance, procure materials and resources, and secure compliance.

Operations managers oversee the organizational activities of businesses, government agencies, non-profit groups, and other organizations.

Have more questions? See all answers to common executive management questions.

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Updated November 18, 2022

Operations Manager Resume Examples 2023

Operations Manager Resume Example

Choose From 10+ Customizable Operations Manager Resume templates

What Should Be Included In An Operations Manager Resume

1. Add Contact Information To Your Operations Manager Resume

2. Add Your Relevant Education To The Resume

3. Next, Create An Operations Manager Skills Section On Your Resume

4. List Your Operations Manager Experience

What Experience Really Stands Out On Operations Manager Resumes?

5. Highlight Your Operations Manager Certifications On Resume

6. Finally, Add a Operations Manager Resume Summary Or Objective Statement

Professional Operations Manager Resume example

Five Key Resume Tips For Writing An Operations Manager Resume:

Operations Manager Jobs You Might Like

Ready To Start Your Operations Manager Resume?

Related Operations Manager Resume Templates

Professional Operations Manager Resume Templates

Links To Help Optimize Operations Manager Resumes

Operations Manager Resumes FAQs

What Does A Vice President Of Operations Do?

What Is The Duty Of An Operations Manager?

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