Top Operations Manager Skills

Below we've compiled a list of the most important skills for an Operations Manager. We ranked the top skills based on the percentage of Operations Manager resumes they appeared on. For example, 15.9% of Operations Manager resumes contained Customer Service as a skill. Let's find out what skills an Operations Manager actually needs in order to be successful in the workplace.

The six most common skills found on Operations Manager resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Operations Manager jobs:
  • Investigate and solved complex problems with customers through innovation and ensured customer satisfaction by providing prompt, quality customer service.
  • Develop action plans to improve operational controls Mitigate losses, ensuring consistent customer service and a superior client experience.
  • Handle all customer service related issues including scheduling, processing payments, updating customer profiles and ensuring customer retention.
  • Enhanced corporate culture from adversarial to collaborative, leading to improved decision making, customer service and employee satisfaction.
  • Manage pipeline by ensuring timely underwriting and processing and closing of investment quality loans while maintaining exceptional customer service.
  • Maximize profitability through superior customer service, effective and prompt communication and follow-up on all customer and vendor inquiries.
  • Enhanced existing processes and procedures to ensure consistent customer service for both internal and external customers company wide.
  • Achieved exemplary levels of client satisfaction and referral through provision of consummately professional customer service and follow-through.
  • Exhibited initiative and encouraged others to address unique operational opportunities that eliminated customer service and efficiency failures.
  • Handled escalated customer service issues including pricing discrepancies and contract enforcement and service agreement renewals.
  • Instilled a focus on customer service excellence that directly contributed to increased customer retention.
  • Developed operational plans/allocated resources to ensure efficient coordination, delivery and customer service excellence.
  • Maximize profitability through superior customer service, effective and prompt communication and follow up.
  • Followed through in revitalizing customer database with consistent communication and superior customer service.
  • Establish and maintain excellent customer service with every existing and potential customer.
  • Ensured effective communication of all process for improvement of customer service.
  • Maintained excellent relationship with all client contacts ensuring optimal customer service.
  • Conducted training and team building environment to achieve customer service excellence.
  • Ensured personnel provided excellent customer service at the Quarter Deck/Reception Area.
  • Provided excellent customer services to maintain client confidence and retention.

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2. ISO

high Demand
Here's how ISO is used in Operations Manager jobs:
  • Contributed to decision-making regarding associates, deadlines, supervisors, events, marketing and management at weekly and monthly management meetings.
  • Employed advanced supervisory and management skills in establishing program objectives or performance goals and assessing progress toward their achievement.
  • Trained supervisory personnel supervised day-to-day plant operations and coordinated production with clients to ensure Just-In-Time delivery of orders.
  • Full budget responsibility for 50+ production employees working two shifts including multiple supervisors and production managers.
  • Managed the Liaison Program that included 500+ industry member engineers interacting with research and assigned students
  • Compiled detailed reports of investigations and enforced policies and procedures with employees and department supervisors.
  • Support Production Supervisors in personnel functions, including hiring, disciplinary counseling and terminations.
  • Carry out supervisory responsibilities in accordance with the organization's policies and procedures.
  • Employed detailed organization and leadership skills while applying sound supervisory skills and multitasking.
  • Coordinate with Warehouse Supervisors to determine staffing requirements to cover 7 day operation.
  • Directed the operations of the warehouse supervisory teammates to achieve prescribed objectives.
  • Supported company and divisional growth by mentoring managers, supervisors and associates.
  • Demonstrated success as Warehouse Supervisor resulted in promotion to Operations Manager.
  • Instructed supervisory and delivery teams on creative solutions to customer problems.
  • Managed team of approximately 120 associates, including 6 department supervisors.
  • Completed performance evaluations and trained supervisors in writing and giving evaluations.
  • Led 100 personnel performing Brig/prison operations guarding 750 enemy combatants.
  • Trained Supervisors in all aspects of their primary department responsibilities.
  • Manage purchasing supervisor to ensure adequate product is stocked.
  • Maintain liaison with domestic and worldwide law enforcement organizations.

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3. Financial Statements

high Demand
Here's how Financial Statements is used in Operations Manager jobs:
  • Analyzed applicant's financial position including personal financial statements and tax returns, credit, and property evaluation to determine creditworthiness.
  • Budget analysis and presentation of financial statements to upper level management to improve process implementation and drive revenue and profit goals.
  • Computerized business to increase productivity, provide better access to customer records, and faster generation of financial statements and reports.
  • Managed and supervised operations, including, bank reconciliation, financial statements and variant analyzing reports for company's operations.
  • Analyzed financial statements, sales reports and performance data to measure productivity and goal achievement aimed at improving efficiency.
  • Facilitated coordination and communication between support functions Reviewed financial statements and data, utilized financial data to improve profitability.
  • Review financial statements and activity reports to measure achievements and to determine areas needing cost reduction and program improvement.
  • Review financial statements and other performance data to measure productivity and goal achievement and to determine areas needing improvement.
  • Compiled information needed to prepare financial statements and management reports for clients in an accurate and timely manner.
  • Managed the business to financial statements, concentrating on improving revenue, decreasing expenses and increasing contribution margins.
  • Examined financial statements, resolving discrepancies and developing operations budget while strictly adhering to established budget restraints.
  • Developed and maintained accounting principles, practices and procedures to ensure accurate and timely financial statements.
  • Reviewed financial statements, sales, and activity reports as measurements of productivity and performance measurements.
  • Provided accounting expertise to ensure that activity is accurately reflected in internal and independent financial statements.
  • Prepared reports that included profit and loss statements, financial statements and miscellaneous financial reporting data.
  • Supervised timely and accurate preparation of monthly financial statements for distribution to internal and external stakeholders.
  • Managed preparation of monthly financial statements and presenting annual audited statements to Board of Directors.
  • Performed monthly bank reconciliations and generated financial statements to assist in strategic planning and management.
  • Experience entailed credit investigations, financial statements and formal presentations on transactions that exceeded authority.
  • Archived activity reports, financial statements and other information to ensure financial goals are achieved.

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4. Process Improvement

high Demand
Here's how Process Improvement is used in Operations Manager jobs:
  • Directed a variety of special projects: ranging from implementing process improvements to deploying technology- based solutions for litigation software clients.
  • Facilitated process improvement activities to ensure acceptable performance levels for accuracy and timeliness were met for internal stakeholders and PBM vendor.
  • Streamlined spreadsheets to analyze data and sales forecasts that helped introduce process improvements that enhanced productivity within new business developments.
  • Fostered an environment of teamwork and commitment to process improvement and produce on time product quality while coordinated across departments.
  • Developed and successfully executed project plans/schedules to meet objectives for activities related to operational/production engineering projects & process improvement events.
  • Reduced project schedule by 24 months by initiating process improvements, removing barriers to cross-functional collaboration, and streamlining infrastructure.
  • Lead reviews of high priority business processes and provide recommendations on potential process improvements and corrective actions to address deficiencies.
  • Track and generate reports concerning department performance to management, and identify opportunities for process improvement and potential root causes.
  • Project objectives typically include eliminating waste, generating process improvements; reducing cost; increasing throughput and material yield.
  • Established operational policies and implementation of process improvements to ensure superior quality and outstanding output of company products.
  • Developed and implemented process improvements that resulted in the effective cohesiveness between support services departments and the business.
  • Coordinate with related departments and functions to assure appropriate information flow and understanding of overall process improvement direction.
  • Mentored and coached resources on process improvements, growth and reducing cost-per-minute / cost-per-call to maximize profitability.
  • Initiated multiple process improvement initiatives in key operational areas such as logistics, distribution and corporate planning.
  • Provide direction regarding process improvement methods and guide operations in the implementation of new processes and procedures.
  • Devised, evaluated and implemented continuous process improvements to cut production costs while maximizing yield and quality.
  • Market management collaboration to develop process improvement initiatives via Six Sigma in the 40 banking center market.
  • Collaborate with senior management on process improvement initiatives and the implementation of new policy and procedure changes.
  • Identified numerous process improvements to aid in productivity, reporting, and process automation for statistical reporting.
  • Facilitated and evaluated workplace policies, contracts, and agreements while continuously seeking process improvements for efficiency.

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5. Daily Operations

high Demand
Here's how Daily Operations is used in Operations Manager jobs:
  • Performed daily operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards.
  • Manage daily operations of CompuForce including employee relations, orientation, payroll, benefits and compensation, and database administration.
  • Monitored and directed daily operations of 120,000 SF facility; improved productivity and efficiency in a fast paced environment.
  • Executed and maintained daily operations of production, on time performance, equipment inventory, specifications and quality assurance.
  • Maintain computer servers and programming in order to run software and communication platforms pertinent to daily operations.
  • Established and maintained relationships with third party vendors that provided services required to support daily operations.
  • Supervised facility and fleet maintenance/repairs (security and cameras, inspections and daily operations).
  • Manage daily operations and supervise personnel in maintenance, security, housekeeping and laundry.
  • Project manager responsible for the daily operations and delivery of time sensitive materials.
  • Manage daily operations of contract packaging division of a third party logistics company.
  • Developed company website and maintained daily operations of website and email server.
  • Coordinated daily operations for social service agency assisting youth and seniors.
  • Ensured quality control within daily operations, critical to maximizing efficiency.
  • Supervised daily operations of freight terminal and delivered quality customer service.
  • Managed daily operations for this international hospitality / parking services company.
  • Direct daily operations for privately owned home care services agency.
  • Reported to operations manager on daily operations and performance tracking.
  • Be adaptable in assisting other departments with essential daily operations.
  • Conducted the daily operations of an independent quality control company.
  • Provide day-to-day operational guidance to staff and manage daily operations.

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6. Logistics

high Demand
Here's how Logistics is used in Operations Manager jobs:
  • Established contractual and operational metrics with reverse logistics vendor to continually drive cost and operational improvements further improving asset recovery.
  • Advised the Afghan National Police in logistics and manpower utilization resulting in a greatly improved logistical infrastructure.
  • Managed underwriting and licensing logistics to ensure agent and agency requirements were covered for all 50-states.
  • Worked closely with transportation manager to coordinate logistics of mail exchange between Mid West operating centers.
  • Analyzed and suggested changes for delivery and logistics to ensure customer orders are filled efficiently.
  • Researched logistics of adding new product lines, created inventory-ordering models for efficient cost scenarios.
  • Oversee transportation logistics by organizing and distributing daily reservation schedules to appropriate employees and vehicles.
  • Manage nearly every aspect of store operations by developing logistics methods to influence merchandise sales.
  • Managed day-to-day activities in administration, maintenance, and logistics in support of operational planning.
  • Recommend logistics-related conditions and administrative processes along with contract data requirements for contract compliance.
  • Process all orders received, including coordinating logistics and monitoring shipments with third-party warehouse.
  • Designed and developed the logistics infrastructure by management of service providers for materials movements.
  • Organized and managed special projects and events while coordinating logistics and monitoring results.
  • Developed new business offering, project manager for International Wind Energy Logistics Services.
  • Coordinate operational logistics, including the scheduling of utility and LEC delivery.
  • Manage logistics and communicated product and sales information between two farm locations.
  • Sustained the Defense Medical Logistics Standard Support System to procure medications.
  • Identify and implement logistics and operational cost reductions and service enhancement.
  • Coordinated domestic travel arrangements, monitor logistics & generate expense reports.
  • Monitored safe work practices, coordinated equipment and personnel logistics.

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7. Inventory Control

high Demand
Here's how Inventory Control is used in Operations Manager jobs:
  • Conducted quarterly product inventory utilizing computerized inventory control.
  • Led successful implementation of ERP initiative, including fully-integrated service order processing, purchasing, inventory control, and invoicing modules.
  • Managed inventory control and ordered stock to ensure sufficient on-hand inventory during seasonal promotions to meet demand of target demographics.
  • Prepared annual estimates of expenditures, maintained budgetary and inventory controls, and made recommendations to increase business activity.
  • Ensured proper cash handling, merchandising, and inventory control policies and procedures are precisely communicated and followed.
  • Maintained operating budget, inventory control, freight expenditures, purchasing, office management, total customer satisfaction.
  • Increased inventory control efficiency by accurately entering all item removals, returned to vendors, and expired products.
  • Implemented new procedures to facilitate receiving and inventory control which increased efficiency, reduced overtime and increased profitability.
  • Maintain shipping, receiving and inventory control departments to ensure timely delivery of product to customer.
  • Reorganize and streamline inventory control of product to minimize discrepancies and accurately maintain the database.
  • Set up and maintained bookkeeping procedures for accounts receivable/payable, general ledger and inventory control.
  • Coordinated 5S activities resulting in improved inventory control, employee productivity and overall employee morale.
  • Manage purchasing and inventory control to ensure sufficient levels of high-quality product while eliminating waste.
  • Optimized Inventory Control by creating and maintaining storage locations to accommodate new and existing inventory.
  • Interacted with manufacturers' representatives in order to purchase stock and maintain inventory control.
  • Handled and maintained procurement of maintenance equipment and supplies in computerized inventory control system.
  • Company departments reporting to me included manufacturing, purchasing, and inventory control.
  • Developed and Implemented customized inventory control system that increased productivity by 30%.
  • Managed cash and inventory control and safety guidelines to adhere to company policy.
  • Introduced inventory control methods and credit returns while consistently maintaining 99.4% accuracy.

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8. Loss Prevention

high Demand
Here's how Loss Prevention is used in Operations Manager jobs:
  • Supported loss prevention department by performing surveillance and audits on drivers delivering to postal facilities throughout Maryland and Pennsylvania.
  • Monitored and maintained quality control records, insuring quality assurance in loss prevention policy and procedures were being followed.
  • Conduct regular loss prevention safety audits for compliance of all accident and critical incident preventative standards and programs.
  • Participated in Loss Prevention investigations including interviews and reviewing tape for possible thefts both internal and external.
  • Settled customer disputes; implemented loss prevention procedures and oversee damage control and approved merchandise returns.
  • Partner with Regional Loss Prevention Manager to assure assets protection, monitoring and reducing company shrinkage.
  • Coordinated loss prevention on property surveillance, police relations, security devices, and internal investigations.
  • Maintain relationship between Loss Prevention to prevent internal and external exposure and facilitate staff meeting.
  • Performed location audits and loss prevention *Trained location in sales techniques *Handled kiosk relocation and closures
  • Boosted productivity by promoting loss prevention, decreasing waste, and implementing cost-effective initiatives.
  • Provided operational excellence and loss prevention to reduce shrink and protect company assets.
  • Supervised four security officers in handling of loss prevention and safety policies/procedures issues.
  • Analyzed and reviewed work product and general operations to facilitate loss prevention issues.
  • Contributed to company success by managing inventory levels, merchandising and loss prevention.
  • Conducted Loss Prevention investigations (internal and external) and also interviewed suspects.
  • Identified vulnerabilities in loss prevention and employee accountability standards and redesigned policies.
  • Analyzed store shortage and implemented reduction initiatives in partnership with Loss Prevention.
  • Conducted Loss Prevention duties and trained operation managers and customer service managers.
  • Monitored and implemented company shortage, safety and loss prevention programs.
  • Supervised store security and conducted monthly loss prevention and safety meetings.

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9. Human Resources

high Demand
Here's how Human Resources is used in Operations Manager jobs:
  • Collaborated with a cross-functional team including human resources and facilities management to develop and streamline talent development programming and operational procedures.
  • Managed contract management activities for regional operation including human resources, payroll and compensation policies, programs, and salary administration.
  • Coordinated with Human Resources to process employment requisitions, disciplinary investigations, performance improvement plans corrective actions and employment termination letters.
  • Manage several functions including vendor negotiations, information technology, supervise staff, purchasing, facility management and human resources.
  • Directed and coordinated production processes of the manufacturing department to obtain optimum production and utilization of human resources and equipment.
  • Demonstrated exceptional communication and leadership skills as the facility and security manager accountable for employee training and human resources activities.
  • Developed departmental production plans to ensure that materials, equipment and human resources were available to maximize operational capacity.
  • Oversee all aspects of operations management including office management, human resources, vendor relations and facilities management.
  • Managed employee dismissal and acted as human resources business partner delivering feedback to employees in unsatisfactory standing.
  • Conducted interviewing and talent acquisition for department; assumed additional HR duties upon departure of Human Resources Manager
  • Reviewed and evaluated proposed management directed change to organizational structures, mission/function and utilization of human resources.
  • Managed Human Resources activities related to employment, compensation and employee relations, and administered payroll.
  • Document appropriately, communicate situation supervisor, Human Resources Director, and terminate properly when necessary.
  • Handled all Human Resources activities including semimonthly payroll entry, benefits administrator, hiring and firing.
  • Participated in budgeting, profit/loss management, human resources, logistics planning and equipment maintenance activities.
  • Direct team of Human Resources professionals, including generalist managers, recruiters, and administrative personnel.
  • Worked with direct reports to ensure implementation of merchandising, operations and human resources programs/directives.
  • Maintained direct communication with Distribution Center Manager and Human Resources Manager on a daily basis.
  • Created a partner relationship between Human Resources and line managers focused on trust and accountability.
  • Work with Director of Human Resources on effectively handling the progressive discipline written correspondence process.

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10. Osha

high Demand
Here's how Osha is used in Operations Manager jobs:
  • Developed and established safety procedures to comply with OSHA and insurance standards and requirements.
  • Implemented safety and environmental standards by enforcing OSHA policies and regulations.
  • Developed standardized OSHA compliance and protocols that were implemented company wide.
  • Developed policies and procedures for implementing and evaluating OSHA safety programs.
  • Plant and employees OSHA requirements Security system Implementation and management.
  • Coordinated and implemented OSHA rigging repair and certification processes.
  • Established human resource guidelines including OSHA and government conformity.
  • Conducted injury and accident investigations and processed OSHA reporting.
  • Established non-existent safety program based on OSHA requirements.
  • Developed and implemented an OSHA approved Safety Program.
  • Directed all aspects of DOT, OSHA, and maintenance for a fleet of (30) delivery and support vehicles.
  • Serve on the board of Directors for the Bureau of Labor Standards, OSHA; Appointed by Governor Angus King 4/20/98.
  • Established and implemented policies and procedures for bringing the company in compliance with state, federal and OSHA laws and requirements.
  • Project managed new safety program which exceeded OSHA & MOSHA compliance regulations, and increased worker safety and workplace well-being.
  • Ensured OSHA, federal, state, and the company's safety regulations were adhered to, and enforced compliance.
  • Maintain OSHA log and coordinated between the insurance company, medical provider, supervisor and employee on Workers Compensation claims.
  • Oversee all aspects of development, implementation, standardization, and management of the DOT Trucking Compliance Programs and OSHA.
  • Implement a comprehensive safety manual, and schedule, organize and deliver quarterly safety training classes based off OSHA compliance.
  • Well versed in all fleet maintenance and performance parameters including DOT, OSHA, BIT inspections and Smoke opacity regulations.
  • Served as the principal contact for OSHA representatives to ensure that the workplace met all state and federal safety regulations.

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11. Oversight

high Demand
Here's how Oversight is used in Operations Manager jobs:
  • Provided management oversight for daily relationships with label and artist management and site promotions via content management and asset deployment.
  • Provided technical oversight during the development of key training plans for mobilization and ensured compliance with established policies and procedures.
  • Project Management and general oversight for technology and non-technology projects, for internal departments Financial Aid and Document Imaging.
  • Provided operational oversight of privately-held organization and assisted in supporting leading physician-directed medical weight loss program in the US.
  • Provided oversight to the account reconciliation team by reviewing and enhancing standard operation procedures, auditing monthly reconciliation statements.
  • Managed monthly purchase order and invoice submission/tracking of software/labor contract renewals to increase vendor oversight and improve vendor management.
  • Provided assistance in oversight of product and service development and revision in conjunction with Manager or Regulatory Compliance.
  • Promoted in 2005, retained majority of daily operational oversight, increased sales call participation and client-facing interactions.
  • Provide oversight and direction for general operations, customer order fulfillment and wholesale-to-wholesale contracts, distribution and accounting.
  • Provide management oversight and monitoring of customer infrastructure ensuring network compliance for all new and current system technologies.
  • Full oversight of personnel that proactively administered and controlled accounts on accurate provisioning and evaluation of billing claims.
  • Provided operational governance and oversight of multiple projects that improved and increased the functionality of online banking platforms.
  • Provide support and oversight to operational processes located in Mumbai for reconciliation reporting on cash and securities.
  • Created and implemented organizational management strategy for the oversight, tracking, and reporting of transition activities.
  • Maintained database oversight responsibilities: Utilized list segmentation and enhancement strategies to impact customer purchasing activities.
  • Provided managerial oversight and coordinated technical services for NVOS in support of military operations in Afghanistan.
  • Provided oversight of claims review/case valuing, carrier/provider verification, case management/recovery and payment processing/reconciliation.
  • Provided critical operational oversight and was the approval authority for all training and travel programs.
  • Provided cross-functional management, directed twelve middle managers and had oversight responsibility for 305 employees.
  • Provided diligent oversight relative to maximizing our service levels for our external and internal customers.

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12. Performance Reviews

high Demand
Here's how Performance Reviews is used in Operations Manager jobs:
  • Perform performance reviews and effectively communicate company expectations and provide coaching for employees to continue to grow in knowledge and efficiency.
  • Developed a personnel administration portal for compliance reporting of personnel actions (performance reviews, personnel improvement plans).
  • Engaged in monthly/annual feedback with professional staff for coaching and development through individual business reviews and annual performance reviews.
  • Conducted semi-weekly one-to-one meetings with each employee and prepared and delivered all formal semi-annual and annual performance reviews.
  • Developed and demonstrated the successful use of competency based performance reviews based on accountability and continuous employee development.
  • Developed dock operations staff through delegation of assignments, providing continuous performance feedback and conducting performance reviews.
  • Determined call center operational strategies by conducting needs assessments, performance reviews, and cost/benefit analyses.
  • Developed and delivered performance reviews, performance improvement plans, disciplinary actions, and incentive plans.
  • Delivered one-on-one training sessions via formal performance reviews and the daily reinforcement of company best practices.
  • Coordinated hiring of employees, assisted with setting employee compensation and administered timely performance reviews.
  • Facilitated performance reviews, training, continuing education, staff meetings and corporate business initiatives.
  • Performed annual performance reviews and wrote documentation to successfully secure promotions for my employees.
  • Received consistent high level performance reviews and recognition for management & customer service performance.
  • Created job descriptions and conducted Performance Reviews and implemented improvement plans, when necessary.
  • Conducted monthly performance reviews to include performance evaluation, career development and succession planning.
  • Managed day-to-day operations including staffing, training, performance reviews and corrective actions.
  • Prepared annual personnel performance reviews and job action development plans for all supervisors.
  • Received customer service associate award, received exceeds expectations on annual performance reviews.
  • Managed administrative actions including: performance reviews, scheduling, and individual counseling.
  • Hire staff within the organization administered proper training and conducted performance reviews.

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13. Company Policies

high Demand
Here's how Company Policies is used in Operations Manager jobs:
  • Served as key driver in optimizing asset utilization, ensuring compliance with customer and company policies and governmental laws and regulations.
  • Participated and coordinated the implementation of company policies and developing long range goals and objectives in accordance with corporate objectives.
  • Created and implemented company policies and procedures, coordinated with leaders from other departments and interacted consistently with senior management.
  • Created and ensured proper implementation of company policies for employee scheduling, department purchasing, inventory control and maintenance.
  • Supported growth in sales and service by ensuring maximum productivity, profitability and compliance with company policies and procedures.
  • Reviewed improvements in cash management, ensured financial obligations are met in accordance with company policies and procedures.
  • Created databases for storing all company information including carrier information, company policies and standard operating procedures.
  • Directed management team in Facility operations ensuring all areas are in compliance with Company policies and procedures.
  • Participate in on-site reviews to ensure vendor integrity with compliance requirements and company policies and procedures.
  • Conducted quarterly audits to ensure activities were performed in accordance with company policies and compliance regulations.
  • Monitored company policies and developed new operational procedures for firm in order to increase efficiency.
  • Enforced company policies and procedures and ensured successful completion of performance improvement plans and reports.
  • Follow company policies and procedures to responsibly manage shareholders and budget resources within the company.
  • Recommended actions insuring compliance with applicable regulations and company policies on personnel and disciplinary actions.
  • Negotiated contracts with customers and performed quality control inspections to insure compliance with company policies.
  • Performed disciplinary actions and discharges due to violations of established company policies and procedures.
  • Developed company policies and procedures for the entire organization, including consultants and sub-contractors.
  • Ensured adherence to company policies and requirements, advising management on any needed action.
  • Developed company policies and procedures regarding inventory, price-lists and general company relations.
  • Monitored operations to ensure that services rendered conformed to company policies and standards.

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14. Staff Members

high Demand
Here's how Staff Members is used in Operations Manager jobs:
  • Managed overall operational requirements and overall company direction and vision to staff members to provide support to companies, and individuals.
  • Oversee the professional development of staff members, this included setting performance expectations providing coaching and completing performance appraisals.
  • Monitor operations to ensure that staff members comply with administrative policies, safety guidelines and union contract regulations.
  • Managed thirteen staff members and coordinated operations including inventory, resume reviewing, scheduling and staff recruitment.
  • Worked with business owner to develop staff members and ensure compliance with all non-fitness related operational procedures.
  • Supervised, evaluated and developed 40 personnel on operational procedures also provided daily tasking to staff members.
  • Conducted Professional Development training for 5-10 staff members, routinely including time management and material research.
  • Supervised four administrative staff members in the Coastal Carolina University Public Safety office.
  • Handled recruitment, staffing/hiring and termination of staff members and administering disciplinary measures.
  • Worked collaboratively with clinical leaders and staff members to enhance inpatients experience.
  • Encouraged several staff members to embrace opportunities for more responsibility and impact.
  • Executed continuous improvement for staff members in order to maintain company procedures.
  • Hired and managed warehouse staff members including hourly Associates and Supervisors.
  • Received incoming correspondence and disseminate pertinent information to staff members.
  • Delegated responsibilities to staff members in 5 different departments.
  • Develop and implement security-training programs for all staff members.
  • Supervised unit training and administrative staff members.
  • Delegated weekly goals to staff members for account collections and monitor the company's collection percentage rate on a bi-weekly basis.
  • Lead team of 20 staff members: Sign off on checklist specifications, meet impending deadlines and execute daily production plan.
  • Planned and composed training guide for over 20 staff members in the areas of sales, promotions, and individual/group books.

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15. Day-To-Day Operations

average Demand
Here's how Day-To-Day Operations is used in Operations Manager jobs:
  • Managed and directed day-to-day operations and general supervision of full-time staff, part-time staff, and independent contractors (Administration/Clinical).
  • Communicated with upper management to keep them apprised of day-to-day operations, analyze performance evaluations, and summarize quarterly progress.
  • Participated as a member of Senior Management in all executive decisions required for the day-to-day operations of the company.
  • Managed day-to-day operations of multiple product lines including inventory production, management, warehousing, logistics, and administration.
  • Reviewed all new customs requirements to ensure continued company compliance and incorporation into day-to-day operations and standard operating procedure.
  • Established a strong relationship with the Sales Team, to drive maximum opportunity for profitability through efficient day-to-day operations.
  • Performed coordination between construction companies and facility in matters that affected the day-to-day operations of the existing facility.
  • Assigned to oversee day-to-day operations in rural recruiting company consisting of 6 recruiting offices dispersed over Northern Montana.
  • Manage day-to-day operations including review of physical inventory, fleet maintenance, and assist with project coordination.
  • Directed day-to-day operations of international Advertising training and implementation teams, bringing international uniformity to company processes.
  • Supervised the day-to-day operations within campus facility and work order completion while ensuring safety and compliance.
  • Provided thorough supervision for day-to-day operations of the facility in accordance to set policies and procedures.
  • Provided thorough supervision for day-to-day operations of agency in accordance with set policies and guidelines.
  • Supervised and managed overall day-to-day operations for each of the domestic facilities of the corporation.
  • Directed the day-to-day operations of the store which, ensured customer satisfaction and company profitability.
  • Maintained full accountability for handling all aspects of day-to-day operations in support of organizational goals.
  • Managed day-to-day operations; captured market share and established brand dominance through service excellence.
  • Lead day-to-day operations including purchasing, scheduling, installation management, and lead development.
  • Managed customer service, respiratory department, technicians and warehouse and the day-to-day operations.
  • Manage and direct day-to-day operations to ensure successful achievement of company goals.

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16. Project Management

average Demand
Here's how Project Management is used in Operations Manager jobs:
  • Directed key project management functions including critical path scheduling, budget management, project tracking/status reports, and quality assurance.
  • Project management from concept development to realization for foundation activities such as annual fundraiser, and international exhibit viewing trips.
  • Order Fulfillment, Shipping Operations, Customer Followup, Warehouse Optimization and Project Management, Safety Training Development and execution.
  • Project Management duties include assisting in contract preparation and execution, budget tracking and employee utilization tracking and reporting.
  • Integrated the CAD/design group into the Project Management and Operations teams in order to improve communications and project ownership/responsibility.
  • Project Management - Managed all capital improvements and construction projects including architectural, mechanical, electrical and civil design.
  • Provide support & accountability for implementation and engineering teams, product development/launch, project management and fiscal responsibility.
  • Directed all operational and business development activities, including staff development, project management, and MIS reporting.
  • Performed project management, prioritization and resource allocation, detailed problem analysis and investigation of production issues.
  • Increased construction on-time rate and efficiency through effective project management and developing highly effective incentive based systems.
  • Work cross- functionally with engineering and construction via Project Management methodologies to optimize placement of FTTP facilities.
  • Maximized company revenue by increasing technician productivity through effective routing, scheduling and project management.
  • Worked with vendors/project management team to oversee tenant improvement and construction and capital expenditure projects.
  • Perform project management analysis to identify progress to limit liability for insurance and bonding companies.
  • Implement project management and process improvement procedures to advance company objectives and improve stakeholder satisfaction.
  • Project management included materials planning, labor allocation, installation scheduling and budget tracking.
  • Designed and responsible for project management of disaster recovery program for entire business unit.
  • Increased productivity of installation teams by utilizing effective project management and employee management techniques.
  • Project Management including job scheduling and expedition of job flow with subcontractors and materials.
  • Facilitated project management on all maintenance operations; first line of communication for customer resolution

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17. Direct Reports

average Demand
Here's how Direct Reports is used in Operations Manager jobs:
  • Managed approximately 35 direct and indirect reports in credit card operations unit that responded to customer inquiries.
  • Developed direct reports through an individual leadership development plan catered to each individual s specific needs.
  • Supervised 24/7 manufacturing and development operation, 22 direct reports and additional indirect reports.
  • Recruited and managed administrative direct reports and created on-boarding process for experienced hires.
  • Developed direct reports to better deliver benefits service and support other functional teams.
  • Assist direct reports in meeting production schedules while maintaining specifications and quality requirements.
  • Provided managerial leadership, coaching/feedback and development for direct reports and business partners.
  • Monitored daily workload and established communicate goals for completion to direct reports.
  • Facilitated weekly triad quality sessions with my direct reports and subordinates.
  • Supervised nine direct reports with full responsibility for training and development.
  • Managed a residential rehabilitation realty investment business with 3 direct reports.
  • Total staff including direct reports numbered approximately 50-60 employees.
  • Direct reports included Department Leadership and Manufacturing Engineering.
  • Mentor direct reports for management succession planning.
  • Formulated performance goals, productivity standards, and career paths for direct reports while creating an environment conducive to high performance.
  • Team consisted of 7 direct reports and 48 indirect reports which included examiners, clerical support, team leads and supervisors.
  • Managed direct reports of all associates working in receiving, front lines, inventory, cash office and office supply departments.
  • Manage day to day operations through direct reports (MASS Report, Empower, Excel Spreadsheets, declining check book).
  • Manage 250 direct/indirect reports with a $12 million annual operating budget and product assets in excess of $54 million.
  • Lead staffs with up to 5 direct reports (area managers), 2 area supervisors and more than 75 associates.

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18. Inventory Management

average Demand
Here's how Inventory Management is used in Operations Manager jobs:
  • Developed and refined logistics procedures and inventory management systems, reducing errors and implementation delays and improving customer satisfaction and loyalty.
  • Coordinated activities with Inventory Management and Customer Service in ensuring fulfillment of deadlines and on-time delivery of all work orders.
  • Oversee the generation of maximum profitability while performing safety, cost, quality and inventory management within operating budget constraints.
  • Manage all aspects of production facilities and equipment maintenance, including production staff and inventory management to achieve acceptable throughput.
  • Designed and implemented inventory management strategy that resulted in $175 million reduction in inventory within 6 months of implementation.
  • Experienced in cash vault operations including deposit processing, change order processing, inventory management and banking center remote capture.
  • Demonstrated ability to motivate staff to maximum productivity and control cost through effective communication and training and inventory management.
  • Performed all bookkeeping and billing functions including payroll, scheduling, sales analysis, weekly merchandising and inventory management.
  • Provided effective leadership managing purchasing, inventory management, and business operations to consistently meet client and company requirements.
  • Directed day-to-day business operations, including inventory management, billing, filing, reporting, and data management.
  • Streamlined SAP order management software for more efficient inventory management and integration into website for real-time product availability.
  • Improved internal processes, including driver safety requirements, quality control, inventory management and dispatch software.
  • Maintained the automated inventory management system to ensure that actual physical inventory matches the database logical inventory.
  • Directed branch operations, including retail management, marketing and promotions, warehousing, and inventory management.
  • Created databases and spreadsheets to improve inventory management and reporting accuracy for all security related on-and-off-site supplies.
  • Completed all regulatory filings, bill reconciliation, invoicing, inventory management, and equipment commissioning.
  • Direct and manage all operations with responsibility for production, maintenance, quality and inventory management.
  • Set specific goals for store performance, customer satisfaction and coworker development * Merchandising and Inventory Management
  • Implemented cost-saving, process flow for custom product line, including implementation of inventory management system.
  • Provide reports on profitability, inventory management and service statistics to company president and vice president.

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19. Cost Savings

average Demand
Here's how Cost Savings is used in Operations Manager jobs:
  • Prepared and presented semiannual business reviews regarding overall program status, cost savings and delivery relative to service level agreements.
  • Managed corporate technology cost savings initiative focusing on commodity item purchases such as personal computers, servers and monitors.
  • Enhanced Quarterly Business Review process with customers and management to communicate cost savings, opportunities and operational changes.
  • Realized operational cost savings by re-engineering core business/project processes and operations, reviewing contracts, and managing contractors/vendors.
  • Directed and implemented safety and security policies and procedures-established an accident-free work environment and increase cost savings.
  • Delivered significant time/cost savings and improved productivity by standardizing the management and reporting of unclaimed property.
  • Fostered relationships with strategic suppliers to achieve cost savings and improved responsiveness to customer demand.
  • Action planning model used extensively to identify cost savings initiatives through all levels of organization.
  • Initiated educated purchases of industry specific equipment designed to produce cost savings and enhance revenues.
  • Implemented a flexible manufacturing system to allow for mass-production cost savings on short-run components.
  • Provided timely, innovative recommendations to project managers on cost savings and workforce allocation.
  • Analyze business and logistic processes and identify areas for procedural improvement and cost savings.
  • Identified and communicated cost savings, and operated within established budgets by controlling expenses.
  • Identified and implemented initiatives in order to obtain cost savings and improve production procedures.
  • Established operational processes and training methodologies in order to improve efficiency and cost savings.
  • Identified opportunities for cost savings through contracts, administrative procedures and superior negotiation skills.
  • Implemented several additional cost savings initiatives to maintain and improve customer inventory levels.
  • Negotiated agreements with labor and specialty trade contractors resulting in significant cost savings.
  • Facilitate operating processes reflecting maximum revenue generation, cost savings and customer satisfaction.
  • Contributed to lean production activities acquiring purchases for cost savings of production materials.

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20. Sales Goals

average Demand
Here's how Sales Goals is used in Operations Manager jobs:
  • Support Branch Manager in achieving business plan and sales goals by ensuring outstanding operational and administrative control, and service delivery.
  • Exceeded sales goals every month and set new profitability records in a previously unprofitable generating unit.
  • Achieved or exceed assigned sales goals and profitability objectives in a continually changing environment.
  • Streamlined complex work procedures while simultaneously maximizing stores profitability and exceeding sales goals.
  • Develop high-performing Route Operations Teams that consistently achieve productivity and sales goals.
  • Supervised four associates ensuring they maintained their individual sales goals.
  • Report regularly to store ownership on progress toward operational/sales goals.
  • Managed retail sales goals through inventory management and product promotion.
  • Executed appropriate budget and exceeded Monthly/Quarterly/Yearly sales goals.
  • Achieve/exceeded monthly budgeted sales goals.
  • Achieved sales goals through the planning and execution of merchandise receipts, pricing strategies and fixture movement to facilitate merchandising plans.
  • Opened store with a staff of 18 employees, achieving projected sales goals, over 32% with-in the first year.
  • Manage a group of account representatives leading the group to maintain a low attrition rate while achieving above average sales goals.
  • Increased revenues by meeting sales goals, promoting company sales initiatives, and setting realistic and obtainable targets for each associate.
  • Developed Monthly Sales Goals through Tracking Current Market Trends; then Directed the Sales Team in Achieving or Exceeding the Goals.
  • Instituted metrics and set a system in place to track individual employee performance and drive teams to achieve sales goals.
  • Exceeded sales goals during all 4 quarters of 2014 and 2nd quarter of 2015 resulting over $100,000 in revenue.
  • Played a pivotal role in leading Cal Coast districts exceed sales goals by 15% 2 years in a row.
  • Developed, proposed and implemented recruitment training and sales goals as well as fiscal plans for the upcoming fiscal years.
  • Supported the selling and service processes; providing direction to team in achieving sales goals and execution of company initiatives.

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21. Key Performance Indicators

average Demand
Here's how Key Performance Indicators is used in Operations Manager jobs:
  • Facilitate and develop key performance indicators in order to track, measure and provide improvement focusing on safety and efficiency.
  • Managed operational activities for multiple concessions, reporting of traffic and revenue and reporting tracking of key performance indicators.
  • Provided leadership to teams during efficiency improvement events and monitored performance and quality against projections through Key Performance Indicators.
  • Develop visible procedure and Key Performance Indicators to monitor quality and regular measurements to determine effectiveness of procedures implemented.
  • Implemented daily visual management board of key performance indicators to effectively communicate production goals to workforce and management.
  • Streamlined operational systems, improving data collection processes, overseeing quality controls, and monitoring key performance indicators.
  • Develop and report on key performance indicators to measure the effectiveness of the rail operations to executive management.
  • Led collaborative initiative with global operational leads to harmonize key performance indicators for Global Supply Chain Customer Service.
  • Determine operational strategies in maintaining a highly motivated group with a goal to consistently exceed key performance indicators.
  • Develop and implement measurements for key performance indicators to assist in identifying trends that require management intervention.
  • Instituted standardized ticketing procedures, documentation requirements, key performance indicators and began a cross training solution.
  • Establish Key Performance Indicators for operational efficiency, quality, overall equipment effectiveness and safe work practices.
  • Mentor and develop direct-report supervisors on coaching techniques to improve employee performance to meet key performance indicators.
  • Responded to key performance indicators to ensure success * Staffed and motivated office team for optimal practice performance
  • Define strategy and vision for organization and develop regular reports on department growth and key performance indicators.
  • Worked alongside General Manager to assemble Key Performance Indicators that provided critical performance feedback to associates.
  • Measured team's and individual performance using operational key performance indicators according to banking standards.
  • Established key performance indicators for the ongoing development and evaluation of staff and operational effectiveness.
  • Monitored key performance indicators and managed any changes necessary ensuring client satisfaction with company services.
  • Analyze key performance indicators to monitor efficiency of day-to-day activities and employees against operational targets.

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22. Action Plans

average Demand
Here's how Action Plans is used in Operations Manager jobs:
  • Monitored manufacturing, customer service and quality performance, established corrective action plans and participated in company's strategic planning process.
  • Supervised facility maintenance and created action plans to maximize the effectiveness of expense management, sales budget analysis and payroll leverage.
  • Assumed complete responsibility for operator training and certification, including defining of certification action plans, reviewing training progress and needs.
  • Produced executive level reporting of key operational performance indicators related to order fulfillment, management processes, status and action plans
  • Introduced strategic and tactical action plans to increase revenues two-fold and leverage existing utilization to surpass all current industry standards.
  • Developed complex operational requirements reports, crisis action plans and coordinated joint policies and Memorandums of Agreements with other organizations.
  • Analyze and identify trends in current business performance and implement necessary action plans to maximize revenue generation throughout region.
  • Analyze and interpret department engagement survey results, developing highly successful action plans that increase performance and retention.
  • Analyzed operational performance and determined opportunities for improvement of key metrics; executed action plans to achieve results.
  • Inspected departments and consulted with associates daily to identify opportunities and prioritize action plans with timely follow up.
  • Developed individual action plans for advancement and improvement that motivated group members to achieve personal and organizational goals.
  • Assure total customer satisfaction by proactively communicating with customer to discuss performance and develop action plans as necessary.
  • Analyzed business and created/communicated clear action plans that optimized results and ensured effective execution of all operational activities.
  • Analyze operating data and statistics to identify opportunities, develop action plans, and implement process improvements.
  • Handled hiring/termination process, orientation, professional development, review cycle, payroll and disciplinary action plans.
  • Developed root-cause analysis and implemented corrective action plans to resolve problems and drive gross profit improvements.
  • Developed and executed daily and weekly action plans in order to meet production performance expectations.
  • Develop and implement specific action plans to improve operational performance from areas of shortfall identified.
  • Review operational reports on regular basis and develop and implement action plans to address deficiencies.
  • Led the development of strategic action plans that addressed opportunities identified through engagement survey results.

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23. Customer Relations

average Demand
Here's how Customer Relations is used in Operations Manager jobs:
  • Oversee customer service and customer relations; performed daily and monthly regulatory equipment inspections, premise security, and incident management.
  • Established goals conducted training, maintained customer contacts and continuously built new and existing customer relationships to increase revenue and profitability.
  • Conferred and cooperated with management and other in formulating and implementing administrative, operational and customer relations, policies and procedures.
  • Managed customer relationship management systems (CRM) to analyze sales data, apply forecasting analysis and provided manufacturing/procurement recommendations.
  • Cultivated new client relationships through extensive customer relations and consignments Supervised inventory control functions and ensured proper handling of merchandise.
  • Received merit promotion to Operations Manager in 1987 with added responsibilities for personnel department, business development and customer relations.
  • Maintained and developed customer relations, oversaw daily scheduling of trucks, and provided professional logistic solutions.
  • Developed detailed short and long-term marketing and advertising strategies, while maintaining positive community and customer relations.
  • Developed excellent customer relations with all departments throughout company yielding higher performance and reductions in employee absentees.
  • Served as company representative to various depots where petroleum products are stored and assisted in company/customer relationship.
  • Provided statistical reporting of the project for executive review and managed the escalated customer relationship call center
  • Managed customer relationship, coordinated and managed inventory buybacks to maintain just in time inventory levels.
  • Generate new advertising opportunities, marketing campaigns, revenue growing initiatives, and oversee customer relations.
  • Established, maintained and promoted positive customer relationships and partnership opportunities with several well-known vendors.
  • Maintained the customer relations of existing and new customers by providing exceptional service and merchandise.
  • Improved customer relations skills by practicing techniques to exercise diplomacy and employ active listening skills.
  • Developed processes improving travel, information distribution and customer relations in the area of operation.
  • Identify unit based indicators that reflect customer relations, clinical performance, and financial improvement.
  • Directed business development plans, promotional activities, product development projects, and customer relationships.
  • Established and maintained good customer relations to ensure customer satisfaction and customer account retention.

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24. Revenue Growth

average Demand
Here's how Revenue Growth is used in Operations Manager jobs:
  • Devised and implemented short and long-term business generation strategies and organizational programs that consistently optimized store positioning and revenue growth.
  • Specialize in ground- level operational review and process implementation with a significant focus on revenue growth and financial discipline.
  • Led implementation of field technician sales programs that generated approximately 500 previously unrealized revenue growth opportunities per month.
  • Orchestrated daily operations and staff management while simultaneously designing and integrating strategic plans for revenue growth.
  • Secure branch revenue growth and stability through building alliances and orchestrating beneficial partnerships with local businesses.
  • Participate in weekly financial meetings to ensure revenue growth and profitability within company and departments.
  • Evaluate new business opportunities, communicating with owners and stakeholders to ensure continuous revenue growth.
  • Direct and indirect responsibility for management performance appraisals, salary administration, and revenue growth.
  • Utilized intuitive leadership style to effectively manage daily operations and revenue growth for retail establishment.
  • Generated revenue growth by cultivating and maintaining key relationships with government personnel to renew contracts.
  • Implemented tactical customer retention programs that focused on reducing customer churn and increasing revenue growth.
  • Delivered 10 percent annual revenue growth by developing and implementing freight charge verification process.
  • Identified and implemented revenue enhancement initiatives that led to significantly increased YoY revenue growth.
  • Manage multiple marketing initiatives and directly contribute to consistent revenue growth and profitability.
  • Maintained infrastructure support framework to enable revenue growth, enhanced profitability and productivity.
  • Increased productivity and labor utilization through a period of seventy percent revenue growth.
  • Organized successful marketing campaigns which ultimately led to company expansion and revenue growth.
  • Developed sales pipelines driving double-digit annual revenue growth with domestic and international business.
  • Created and developed monitoring programs supporting revenue growth and customer brand awareness.
  • Develop Strategic and operational Goal-Oriented Projects for revenue growth.

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25. Business Development

average Demand
Here's how Business Development is used in Operations Manager jobs:
  • Administered processes to facilitate corporate diversification into varied business development ventures
  • Orchestrated new business development for seismic acquisition and data processing throughout Latin America including significant additional business in Suriname and Guyana.
  • Provided leadership, business development ability, accounting skills and technological expertise to improve the billing and operations of the organization.
  • Developed In House Customer Relationship Department using aggressive follow-up and reminder programs, direct mail initiatives, and Business Development Center.
  • Directed business development and management, relationship building, program and solution implementation, technical team management, and customer satisfaction.
  • Partnered with Business Development Group from preliminary sales through client integration and best practice deployment functioning as operational management liaison.
  • Provided leadership, business development strategies, and daily administration for start-up automotive repair company specializing in late model imports.
  • Identified business development opportunities within the Midwest region, preparing proposals and overseeing subcontract execution and management of project personnel.
  • Partner with business development and marketing to develop campaigns for developer outreach and evangelism as well as developer promotion.
  • Direct sales and business development functions, including key account management, customer relationship development, and contract negotiations.
  • Developed and maintained relationship with client that helped build further business development objectives for company resulting in higher revenue.
  • Relocated to Charlotte, NC as Business Development Manager and met goal of establishing Autoclave Facility for processing material.
  • Managed all snubbing rental operations for the Mid-Continent Region which included training employees and advancing business development opportunities.
  • Assisted with coordination of proposal efforts for business development across Executive Leadership, Directors, and Project Managers.
  • Organized and conducted ongoing business development activities including extensive telephone contacts, mailings, charity foundations and marketing.
  • Collaborated with Director of Business Development in reviewing new contract offers to assess approval or renegotiation of rates.
  • Profit and loss accountability, infusion business development, pharmacist, staffing, scheduling, inventory control and management
  • Collaborate, support and participate in business development initiatives to achieve organizational goals and increase market share.
  • Worked with Business Development and senior management to assess the business environment and identify potential program initiatives.
  • Administrated regular employee safety and business development meetings, and employee advisory meetings to ensure good communication.

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26. Data Entry

average Demand
Here's how Data Entry is used in Operations Manager jobs:
  • Participate in delivery of financial plans by organizing all documents, facilitating online enrollment, data entry and creating final presentations.
  • Position required good computer/data entry skills in ServiceCEO Management software and documenting attendance, billing, payroll, and inventory.
  • Perform administrative tasks including files management, travel arrangements, data entry and participation in social media as needed.
  • Processed and performed data entry for all subordinate employee hours utilizing specialized industry software WinTeam ensuring accurate pay roll.
  • Performed daily/weekly duties integral to smooth operations including technical troubleshooting/rehearsals, accounting, payroll, and data entry.
  • Introduced revisions to quality documents that reduced data entry requirements and streamlined the processing of customer purchase orders.
  • Coordinate insurance by verifying validity, obtaining referrals and authorizations, and ensuring data entry is accurate.
  • Performed duties as Computer Operations Manager responsible for data entry systems and Data base operations.
  • Supervised data entry of all materials - Confirmed customer ownership and accuracy of data.
  • Automated data entry of customer and product data in Lotus Notes order administration database.
  • Started in data entry and was continually promoted to positions of increasing responsibility.
  • Performed administrative responsibilities associated with records management, file maintenance and data entry.
  • Managed student event attendance records using Microsoft Access and performed data entry.
  • Developed systems and implemented software to facilitate data entry tasks.
  • Complete extensive data entry of information into company computer system.
  • Supervised data entry clerk and building logistics coordinator.
  • Managed and coordinate activities of data entry operators.
  • Performed general data entry and computer procedures.
  • Performed data entry and distribution.
  • Processed claims for key SightCare accounts (full cycle - coding and data entry through issuing and mailing of checks).

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27. Quickbooks

average Demand
Here's how Quickbooks is used in Operations Manager jobs:
  • Designed and developed inventory management in conjunction with existing system using new software that was compatible with QuickBooks.
  • Assessed operations practices, documented practices, and learned QuickBooks with minimal guidance/training.
  • Implemented dealer management software and created procedures to successfully integrate with QuickBooks.
  • Processed all accounting and billing information and generated reports utilizing QuickBooks.
  • Processed invoices, Monthly Reconciliation and Reports using QuickBooks accounting software.
  • Compiled/Issued project forecasts using field labor projections and QuickBooks data.
  • Administered organizations financial tracking using QuickBooks and Access software.
  • Process bi-weekly payroll using QuickBooks and reviewed for accuracy.
  • Managed accounts receivable and payable utilizing QuickBooks software.
  • Experienced operating business accounting software suite Intuit QuickBooks.
  • Developed and implemented accounting recording system through QuickBooks.
  • Project Manager implementation of QuickBooks Enterprise.
  • Developed accounting system using QuickBooks.
  • Handled various bookkeeping services that included A/P, A/R, payroll, G/L, and bank reconciliations using QuickBooks Pro 2002.
  • Managed accounting functions using QuickBooks, financial reporting, banking, payroll, HR, day-to-day office operations and facilities.
  • Worked with Intel QuickBooks to process collections, to include calling clients and creating a system to streamline the process.
  • Overhauled all business processes to make the company more efficient using cloud PBX, MS OneDrive, and QuickBooks Online.
  • Support Specialist * Responsible for bank deposit, balancing receipts with the registers, and other banking/accounting responsibilities using QuickBooks.
  • Manage technician's payroll and accounts receivable with Excel, prepare deposits, maintain Profit and Loss on QuickBooks 2003.
  • Evaluate balance sheet, profit and loss reports and assist in recording payments and fees in QuickBooks Pro 2015.

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28. Training Programs

average Demand
Here's how Training Programs is used in Operations Manager jobs:
  • Restructured departments instituted training programs to cross-train specialists in all department programs, improving efficiency and professionalism of entire Specialty program.
  • Guided team of regional Operations Specialists, executed staff development initiatives, training programs and documentation while focused on continuous improvement.
  • Developed and managed training programs for seven separate departments with innovative systems for motivating and directing new employees for optimal performance.
  • Introduced employee handbook with improved communication of guidelines and expectations as well as new training programs and individualized coaching sessions.
  • Worked closely with insurance company representatives to establish safety training programs and job hazard analysis in a new facility.
  • Developed strategic sales and marketing programs, introduced comprehensive training programs and identified new market areas to drive revenue.
  • Developed and reviewed annual training programs resulting in improvement in job proficiency and productivity for multiple units.
  • Developed, implemented, and delivered training programs resulting in significant improvements in various areas of business.
  • Evaluated organizational critical training programs to determine effectiveness and developed responsive training programs to resolve deficiencies.
  • Collaborated with local Safety Coordinators to reinforce standard safety training programs and ensure proper documentation.
  • Communicated benefits, recommended changes to executives and coordinated enterprise wide cross functional training programs.
  • Implemented staff training using PowerPoint presentations; revised curriculum to increase effectiveness of training programs.
  • Coordinated training programs, instructed personnel in communications, maintenance and other mission-critical military skills.
  • Manage training programs for information management and personnel in accordance with established command guidelines.
  • Develop and deliver training programs on all safety and emergency response procedures and protocols.
  • Maintained a quality work environment through exceptional training programs and developing the supervising team.
  • Executed all training programs and review procedures to increase employee retention and maximize profitability.
  • Establish training programs to ensure company, regulatory and customer minimum requirements are met.
  • Improved productivity and morale by initiating systems for accountability by instituting effective training programs.
  • Evaluated instructor performance and the effectiveness of training programs, providing recommendations for improvement.

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29. New Accounts

average Demand
Here's how New Accounts is used in Operations Manager jobs:
  • Performed credit analysis to qualify new accounts, authorized product purchases and extended/increased lines of credit.
  • Identified prospective clients, generating business from new accounts & developing them to achieve consistent profitability.
  • Directed operational start-ups, achieving on-time implementations of new accounts and additional services to existing clients.
  • Managed deposit operations of bank including supervision of tellers, new accounts representatives and proof department.
  • Implemented procedures for monitoring new accounts, cashiering and trading documentation for operation consultants.
  • Maintained monthly parking contracts with office building tenants and proactively generated new accounts.
  • Maintained responsibility for new customer risk scoring to evaluate quality of new accounts.
  • Provided underwriting assistance for new accounts, including inspections and photographs.
  • Secured new accounts and increased business with existing customers.
  • Developed new accounts and serviced existing clientele.
  • Reviewed all new accounts for approval/rejection.
  • Assisted in the completion of operating procedures manuals for new accounts, cash balancing, loan documentation and customer service transactions.
  • Traveled to key accounts nationwide and to regional and national industry trade shows to develop existing relationships and attract new accounts.
  • Managed new accounts, cashiers, wire room, and trade settlement departments for the Wilmington and Dover, Delaware offices.
  • Establish new accounts, monitor trading and compliance, and provide ongoing communication with clients, brokers, and compliance personnel.
  • Led the solicitation of new accounts * Responsible for account management, auditing and payroll * Hired, trained and managed employees
  • Recruited to manage brokerage operations including new accounts, customer agreements, ACAT approval and document tracking with two clearing firms.
  • Closed new accounts as a member of business development team, including a $1.5M win with Zara Holding Company.
  • Obtain New Accounts by Cold Calling and Setting Appointments With Various Travel Agencies, Destination Management Companies & School Districts.
  • Provided backup support as needed for Consumer Lending, Loan Assistant, New Accounts, Teller Department and Marketing Department.

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30. Customer Complaints

low Demand
Here's how Customer Complaints is used in Operations Manager jobs:
  • Meet or exceed branch client/customer expectations through implementation of outstanding service standards/methods; communication with clients; trouble-shooting customer complaints effectively.
  • Controlled operations by reducing office errors and customer complaints by establishing and enforcing internal protocols and procedures.
  • Interacted with customer service management to resolve customer complaints, and performed service recovery on delivery routes.
  • Negotiated and resolved 3rd party disputes/customer complaints and ensured integrity of organization was maintained throughout the process.
  • Worked directly and effectively with executives, stakeholders and vendors to resolve internal and external customer complaints.
  • Responded to customer complaints and implemented policy and procedural changes as needed to ensure customer satisfaction.
  • Responded to international service actions and customer complaints, including all associated reporting and file rectification.
  • Analyzed and investigated customer complaints and legal concerns in order to effectively resolve all issues.
  • Resolve customer complaints by exchanging merchandise, refunding money and adjusting orders from installation problems.
  • Resolve customer complaints by investigating problems; preparing reports; making recommendations to upper management.
  • Hold weekly department morale and informational meetings Handle customer complaints immediately and chart progress.
  • Resolved customer complaints in a manner consistent with company policy and customer satisfaction.
  • Utilized customer service skills to troubleshoot and resolve customer complaints/issues on regular basis.
  • Minimized customer complaints by quickly and efficiently finding a solution to specific problems.
  • Handled and resolved all customer complaints regarding product quality and delivery schedules.
  • Resolve customer complaints and answer customers questions regarding organizational policies and procedures.
  • Organize and facilitate daily supervisor meetings to diagnose and resolve customer complaints.
  • Monitored and handled irate customer complaints, resolving and restoring customer confidence.
  • Handled escalated customer complaints and grievances with corporate policy and billing.
  • Lead and document investigations of internal Material Non-Conformances and Customer Complaints.

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31. Ensure Compliance

low Demand
Here's how Ensure Compliance is used in Operations Manager jobs:
  • Reviewed certification requirements and education hours for all staff and worked closely with accreditation to ensure compliance and requirements were met.
  • Conducted comprehensive site assessment to ensure compliance with operating and safety standards in addition to monitoring fuel acquisition and utilization.
  • Conducted required/dedicated site assessments to ensure compliance and provided recommendation on operations, policy and technology applications to plant management.
  • Created Operations and Maintenance procedures and related schedules for production equipment to ensure compliance with industry and government standards.
  • Review operational reports and records to ensure compliance with company policies, monitor store profitability and manage payroll budgets.
  • Participated making department policy and ensure compliance to manufacturing discipline, process, procedures, and manpower consolidation.
  • Worked across organization to ensure compliance with contract requirements, financial viability, and maximized return on investment.
  • Implement standard operating procedures for plant operations and conduct safety inspections to ensure compliance with operating guidelines.
  • Maintain inventory received and logged hazardous materials to ensure compliance with regulatory bodies and prevent environmental issues.
  • Interacted with all agency areas to ensure compliance of applicable domestic and international legal laws and requirements.
  • Monitor quality assurance indicators and call metrics to ensure compliance and excellence with company and customer standards.
  • Monitored day-to-day operations to ensure compliance with established standards of product quality, service and clientele.
  • Evaluated and monitored Quality Assurance testing to ensure compliance with business operating procedures and government regulations.
  • Assisted employees to ensure compliance with higher education accreditation bodies, ethical practices and governmental regulations.
  • Evaluate and monitor the quality of service delivered and ensure compliance with all applicable regulatory requirements.
  • Communicate and coordinate the various branch operations required to ensure compliance with federal and local legislation.
  • Traveled abroad conducting site surveys and identifying logistical requirements; holding meetings to ensure compliance.
  • Developed technical reports and quality assurance plans to ensure compliance with regulatory and corporate requirements.
  • Prepared written reports compiled statistics and monitored unit workload to ensure compliance and quality services.
  • Team Development - Organized teams for project implementation and ensure compliance or exceed customer expectations.

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32. Business Operations

low Demand
Here's how Business Operations is used in Operations Manager jobs:
  • Managed and directed business operations for a contract manufacturing, packaging, fulfillment, and distribution company specializing in nutritional supplements.
  • Reorganized management systems and business operations with a resulting reduction in monthly operating costs, while generating an increase in sales.
  • Manage full scope of day-to-day business operations including employee relations, supervision of sales professionals, benefits programs and training responsibilities.
  • Formulated internal controls and procedures for administration, finance, human resources and contracting; planned and supervised all business operations.
  • Managed day-to-day business operations, including supervision of all 5 department managers as well as directly overseeing the Customer Service Department.
  • Screened, recruited, hired, and managed District Administrators to maintain the profitability and consistency of business operations company-wide.
  • Directed daily business operations; supplies, inventory control, warehouse maintenance Maintain daily contact with customers providing strong customer satisfaction
  • Worked with teams across all departments to establish measures and management controls to improve business operations and project evaluations.
  • Oversee daily business operations including managing employees, implementing policies & procedures and monitoring overall company structure and organization.
  • Managed daily office operations, dispatching leased commercial drivers to client companies, coordinated business operations to ensure efficiency.
  • Write Standard Operations Procedure manual for business operations including risk management, physical access control, and safety standards.
  • Supported business operations, including processing information/merchandise through POS register system, auditing cash receipts, and monitoring inventory.
  • Provided profit and loss management, performed payroll administration, and maintained sufficient stock levels to support business operations.
  • Retained business with universities and private colleges through identification of at-risk business operations and implementation of on-the-spot corrective actions.
  • Directed comprehensive business operations assuming responsibility for asset management, logistics coordination, budget controls and repair/service management.
  • Dedicated administrative professional with broad experience supporting accounting, marketing, HR benefits administration and business operations.
  • Manage daily business operations, Project Management, Business Development, Office Management, and Customer Relations.
  • Designed and implemented efficient processes to ensure smooth business operations for three separate restaurants including Mr.
  • Launched business operations for full-service realty; successfully represent multiple top-quality regional developers and builders.
  • Ensured total operational functionality for Print Production and Business Operations departments with no unplanned downtime.

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33. Front Desk

low Demand
Here's how Front Desk is used in Operations Manager jobs:
  • Unified Housekeeping, Engineering and Front Desk to maximize productivity, identify problem areas and assisted in implementing solutions.
  • Managed and facilitated various aspects of hotel operations such as general orientation, front desk management, and housekeeping.
  • Monitor Front Desk performance-Reservation and check-in activity, Housekeeping - Monitor activities and administer inspections for quality control.
  • Enhanced patient satisfaction by implementing a project to restructure front desk operational protocol and PSR functionality.
  • Supervised/audited front desk, conducted guest room quality assurance inspections, participated in Manager-on-Duty Program.
  • Enhanced patient satisfaction and improved patient experience by redesigning front desk procedures PSR functionality.
  • Developed operations best practices procedures for all staff and residents; which includes front desk; security and emergency guild lines.
  • Cover all and any shits needed: Front Desk, Bistro Cook, Bistro Server/ Starbucks, Maintenance, and Housekeeping.
  • Provided leadership and direction to a team of 20 employees on the finance team, front desk, and call center.
  • Covered front desk activities by answering and routing calls, scheduling appointments, planning logistics, assisting guests visiting Red Cross.
  • Conducted on the job training in our automated lodging systems (Epitome), front desk operations, and customer service.
  • Managed office and front desk: worked with building management, IT, and HR to keep the office running smoothly.
  • Recruited, trained, and supervised a team of eight staff members including the retail, childcare and front desk employees.
  • Manage the front desk, kids club, and janitorial staff as well as all maintenance and repairs of the gym.
  • Co-created and implemented Operating Standards and Quality Assurance Procedures for Front Desk, Reservations, Housekeeping, Laundry and Engineering departments.
  • Filled in wherever necessary, included but not limited to: covering front desk shifts and breakfast shifts as needed.
  • Managed a team of 15 employees in multiple areas from house keeping to gardening to sales and the Front desk.
  • Participated in night auditing training at the opening of a new hotel and successfully trained the new front desk staff.
  • Manage operations for a 76 room extended stay hotel including responsibility for Maintenance, Housekeeping, and Front Desk Departments.
  • Communicated with GM and the Senior Front Desk Supervisor regarding ways to improve both the front desk and kids club.

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34. Technical Support

low Demand
Here's how Technical Support is used in Operations Manager jobs:
  • Manage offshore operations activities such as, technical support for application development, desktop software/hardware support, network support and troubleshooting.
  • Directed and coordinated actions of departmental personnel and external technical support groups required to resolve problems efficiently and on time.
  • Directed and organized daily operations of Telecommunications Company, including technical support, customer service, and vendor relations.
  • Recruited to manage day-to-day operations of a high-volume inbound technical support call center for a satellite-based internet product/application.
  • Generated schedules, provided technical support, conducted daily planning meetings with crew, management, and customer representatives
  • Provided escalation support and collaboration assistance to reduce resolution time for customer on critical technical support issues.
  • Managed technical operations such as computer refurbishment, technical service duties and after sale technical support.
  • Hired and terminated customer service and technical support representatives using documented processes, policies and procedures.
  • Coordinated web-based services to help ISP/DSL technical support representatives in providing customer service to customers.
  • Improved communication between technical support staff, reduced turnaround time, and increased customer satisfaction.
  • Schedule technical support specialists to ensure proper support coverage and effective processing of required tasks.
  • Coordinated, supervised and provided technical support to all plant personnel during production processes.
  • Provided customer service and technical support Ordered and received store/office supplies Payroll Accounts payable/receivable.
  • Provide technical support and operational guidance to front line supervisors and plant operators.
  • Monitored, maintained and balanced a departmental budget for operations and technical support.
  • Achieve stability, provide technical support, and ensure profitability and Operational Excellence.
  • Served as technical support lead and liaison to proprietary application development teams.
  • Implemented a centralized customer technical support and bug reporting ticket management system.
  • Managed maintenance of equipment and machinery and provided technical support where necessary.
  • Provided customer related services, including technical support, consultancy and training.

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35. Annual Budget

low Demand
Here's how Annual Budget is used in Operations Manager jobs:
  • Achieved financial objectives through annual budget planning, scheduling and recording expenditures, analyzing budgetary deviations, and implementing corrective actions.
  • Recommended capital projects for annual budget including enhancements to life of equipment, optimal staffing levels and process improvement.
  • Prepare annual budget plan and capital expenditure projects for assigned departments in coordination with Planning and Analysis department.
  • Maintained financial objectives by preparing an annual budget; scheduled expenditures; analyzed variances; initiated corrective actions.
  • Prepared consolidated and individual office annual budgets that supported business and customer needs to achieve financial goals.
  • Provided oversight and direction of telecommunications operations and projects with annual budgets totaling $9M.
  • Created and maintained annual budget and finance expenditures to avoid creep and increase profitability.
  • Formulated annual projections and operating budgets with general manager and met annual budget targets.
  • Delivered fiscal policies for $280K annual budget emphasizing efficiency and realistic stewardship.
  • Accomplished financial objectives by forecasting requirements, preparing annual budgets and scheduling expenditures.
  • Reviewed and approved all operations related expenses and participated in annual budget development.
  • Maintain overall responsibility for annual budget for headcount of approximately 100 employees.
  • Assist General Manager in development of departments monthly forecast and annual budget.
  • Develop and administer annual budget and negotiate vendor contracts where applicable.
  • Developed annual budgets, established controls and conducted weekly/monthly performance reviews.
  • Managed production plans/schedules, annual budgeting and monthly financial statements.
  • Coordinated annual budgets and monthly sales forecasts for revenue recognition.
  • Managed annual budget for warehousing functions across the organization.
  • Participated on business planning team and administered annual budget.
  • Prepared annual budgets and profitability statements for corporate approval.

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36. Annual Sales

low Demand
Here's how Annual Sales is used in Operations Manager jobs:
  • Contributed to raising annual sales revenue by developing and executing direct and digital marketing and sales strategies, including contract negotiation.
  • Developed and manufactured braking systems for new and aftermarket applications with annual sales of approximately $75M.
  • Developed and maintained computerized inventory system for business with annual sales exceeding $3 million.
  • Performed project accounting and Division financial management for approximately $20 million in annual Sales.
  • Obtained Federal Aviation Administration certification to operate a Repair Station; increasing annual sales by more than $2 million annually.
  • Reduced costs while increasing production and FPY (first pass yield) in our $200 million annual sales flagship facility.
  • Joined a start-up enterprise to quickly develop new business opportunities and increased annual sales to a height of $2.3 million.
  • Managed Stockton Feed & Milling, Inc. and Rancher Feed Yards, Inc. with revenues exceeding $6 million annual sales.
  • Expanded client base by 80% and increased annual sales by consistently delivering goal-surpassing marketing results and ensuring complete client satisfaction.
  • Amplified annual sales from approximately $4M to more than $8.5M by introducing new products and sub-businesses to all locations.
  • Involved in the synthesis of marketing strategy & annual sales policy of generic formulation for global market with other departmental heads.
  • Managed production, planning, purchasing and quality in a vertically integrated manufacturing unit with annual sales of $6 million.
  • Dispatched 25 outbound truck loads per day to three states and international locations; annual sales of $312 million.
  • Created strategies to develop and expand existing customer sales, which resulted in a 30% increase in annual sales.
  • Hired, trained and motivated sales force of 75 in 30,000 sq/ft store with over 21 million in annual sales.
  • Direct day-to-day operations of residential dining, retail, and concessions services overseeing an annual sales volume of $5M.
  • Recruited, hired, developed, and supervised 175 employees in stores with over $50 million in annual sales.
  • Maintained annual sales / revenue increases of 20% in the LTL market with service to all 48 states.
  • Coached associates on Company's standards and expectations which led to a 10% increase in overall annual sales.
  • Performed all day-to-day operational tasks for international direct-response marketing company with annual sales in excess of $90 million.

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37. Sigma

low Demand
Here's how Sigma is used in Operations Manager jobs:
  • Achieved 8% annual productivity improvements by implementing an extremely successful Six Sigma and Lean Manufacturing process from a zero baseline.
  • Executed complete turnaround plan, streamlined warehouse/distribution processes, integrated productivity and efficiency systems and methodologies including Six Sigma and 5S.
  • Instilled a culture of continuous improvement in every facet of the operation by incorporating lean manufacturing and six sigma principles.
  • Recruited, managed and utilized Six Sigma processes with mechanic team that resulted in high productivity and effectiveness.
  • Conducted efficiency analysis using Lean/Six Sigma concepts to improve customer delivery and more effectively allocate staffing levels.
  • Utilized Lean Six Sigma tools and techniques to modify operational lay-out to support high volume assembly manufacturing.
  • Coached and mentored a team of professionals to develop exceptional performance improvement skills utilizing Six Sigma concepts.
  • Led Six Sigma, Lean Manufacturing and continuous improvement implementation for an automotive glass tempering facility.
  • Restructured warehouse and order fulfillment infrastructure and policies to accommodate higher productivity levels instituting Six-Sigma methodology.
  • Applied Six Sigma processes and principles to anticipate and manage operational activities within the organization.
  • Instituted a customer focused, cost driven culture utilizing lean manufacturing and six sigma philosophies.
  • Implemented six sigma continuous improvement projects and the operational discipline to deliver the following results.
  • Completed six-sigma training and successfully completed six-sigma project on schedule with projected savings.
  • Led planning and implementation of continuous improvement utilizing Six Sigma lean tools.
  • Utilized Lean Six Sigma concepts to yield improved profitability of warehouse.
  • Created a centralized Quality center within Operations using Six Sigma Methodology.
  • Implemented Lean Manufacturing, Six Sigma and Internal Certification processes.
  • Contributed to Major Acquisition Integration Contributed to Six Sigma evaluation.
  • Reduced transportation overhead by $800,000.00 utilizing six sigma methodologies.
  • Ensured Six sigma implementation in credit card application processing.

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38. Retail Store

low Demand
Here's how Retail Store is used in Operations Manager jobs:
  • Conceived and implemented strategy and direction for product development to achieve optimal product assortments for both showroom/retail store and e-commerce business.
  • Engineered complex integrated media systems, delivering customized solutions for small retail stores to large hospitals and conference centers.
  • Organized/managed all accounting and inventory procedures for warehouse, three retail stores and wholesale distribution company.
  • Governed corporate-level execution of a key strategy to grow mid-sized market penetration via specialized retail stores.
  • Improved retail store inventory by establishing better coordination between suppliers and internal departments.
  • Support service and operations at retail store, including managing inventory and procurement.
  • Managed daily operations for largest retail store location in Southern California.
  • Developed improved routing standards to better maintain retail store replenishment.
  • Managed family-owned miscellaneous Retail Stores and Rental Property in Latvia.
  • Oversee all inventory and vendor/manufacturer operations for 8 retail stores.
  • Full operational responsibility for an apparel-based retail store.
  • Maintain retail store physically and aesthetically.
  • Played a leadership role implementing a new, innovative business concept incorporating a service division into newly opened retail store chain.
  • Provide day-to-day overseeing of beverage and food operations for 250 retail stores and 29 team merchandisers from Valencia to Palm Springs.
  • Process all orders: wholesale via UPS and transportation companies, internet orders, EDI orders and transfers to retail stores.
  • Direct operations of an organic farm, retail store, and event center that generates $2 million in annual revenue.
  • Distributed weekly directives to 150 retail stores regarding marketing, pricing strategies, merchandise placement, and new product arrival information.
  • Led operations at Wet Seal, a retail store, with a focus on increasing client retention and boosting store brand.
  • Hired, trained and managed the Gasoline retail store/station, Activities included day to day operation, and impeccable customer service.
  • Started as entry level customer service and order entry, helping retail stores and contractors with their floor covering purchasing needs.

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39. Customer Base

low Demand
Here's how Customer Base is used in Operations Manager jobs:
  • Developed customer service training programs for store personnel with emphasis on providing exceptional customer service to our customer base.
  • Followed general format and guidelines of corporation while incorporating specific business strategies and promotions to attract customer base.
  • Created marketing presentations within the community at corporate and community events to increase customer base and business awareness.
  • Expanded customer base into area formally dominated by competitor increasing sales revenue, without increased controllable costs.
  • Managed 160+ banking operations professionals, providing check proofing and clearing services for international customer base.
  • Communicate daily with customers to create positive relationship for company and customer base in responsible territory.
  • Developed marketing strategies and expanded customer base through effective sales techniques and excellent communications skills.
  • Utilized extensive business experience to market services to property managers to expand customer base.
  • Enhanced customer base via establishing relationships between artists and customers generating enhanced business opportunities.
  • Designed Marketing strategies to increase company exposure resulting in increased customer base.
  • Develop relationships with Supervisors and Managers of a diverse customer base.
  • Gained renewed respect from customer base and re-negotiated long-term contracts.
  • Generated new business from referrals provided by current customer base.
  • Presented information and prepared recommendations to customer based on findings.
  • Promoted public relations, initiated and increased customer base.
  • Revamped Quality group aligned with medical device customer base.
  • Managed customer base for lane balance and equipment utilization.
  • Increased distribution customer base accounts.
  • Traveled extensively throughout Latin America to market products, resolve cost and price issues with existing customers and expand customer base.
  • Converted customer base from one carrier to another, reduced airtime and hardware costs (23%, 100%).

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40. Performance Management

low Demand
Here's how Performance Management is used in Operations Manager jobs:
  • Improved and developed departmental capabilities through effective performance management; coached and mentored team members including Supervisors with daily metric monitoring.
  • Plan operational needs, including performance management, organizational governance and compliance, and budget planning for capital and operating expenditures.
  • Administered all staff training, development and performance management; completed and presented annual performance appraisals and disciplinary actions as needed.
  • Initiated productivity, cost and performance management programs to meet on time delivery requirements and improve productive levels and customer satisfaction.
  • Devised and implemented the first audit of the Performance Management System which reviewed the completed performance appraisals and identified inadequate standards.
  • Provided performance management, career and business process mentoring, training opportunity coordination, personnel utilization management and business opportunity identification.
  • Implemented performance management processes that elevated individual and team accountability and improved key metrics related to employee productivity and engagement.
  • Managed and led operations that included performance management, organizational development, employment compliance, employee relations, payroll management.
  • Provided 20% improvement in individual productivity and overall team performance through development of a monthly objective performance management system.
  • Provided leadership, support and guidance to the company receptionist, providing performance management and motivation toward optimal performance.
  • Maximize potential of team members using established performance management methods and will conduct or assist in formal performance appraisals.
  • Supported leadership performance management and talent development using performance improvement plans, succession planning, and training / development.
  • Monitor staff performance management including evaluations and developmental plans, disciplinary actions for all program staff as scheduled.
  • Developed customer focused teams aligning strategic goals to those of the enterprise for win-win collaborative performance management capabilities.
  • Organized department planning, determined performance management expectations and implemented improvement systems to achieve appropriate organizational development.
  • Introduced a performance management system for annual appraisals, measuring performance toward corporate objectives and training benchmarks.
  • Conducted and promoted talent management and performance management exercises to ensure development and accountability of the team.
  • Managed all aspects of store operations including training, marketing, merchandising, performance management and corporate communication
  • Completed employee performance management tasks including the development of individual performance plans and bi-annual employee performance interviews.
  • Applied performance management policies and procedures effectively and fairly to ensure employees clearly understood management performance expectations.

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41. Office Staff

low Demand
Here's how Office Staff is used in Operations Manager jobs:
  • Managed all front office staff including payroll processing, PTO coverage/tracking and performance evaluations.
  • Trained and supervised office staff in procedures and standards to achieve ultimate productivity.
  • Supervised approximately 100 contract Security officers and a 3 person office staff.
  • Managed billing office staff and streamlined procedures to improve reimbursement.
  • Supervised office staff to ensure efficiency in daily operations.
  • Delegate daily responsibilities to office staff and warehouse sorters.
  • Supervised office staff and in-house maintenance technicians.
  • Managed hiring, supervision and coaching of office staff and drivers, to include dismissals as needed to ensure operational efficacy.
  • Supervised office staff of 5 and 85 Examiners in the field, Handle Recruiting for the State of AZ and NV.
  • Recruit, hire/fire, train, schedule, and supervise 14 associates, including drivers, office staff, warehouse personnel.
  • Hire, supervise, train, develop and monitor performance of 70 employees (office staff, drivers and dispatchers).
  • Managed all aspects of the operations for the crane division including the office staff, crane operators, apprentices and mechanics.
  • Designed and supervised the new 40,000 sq ft facility for the relocation of office staff, shop fabrication and fleet maintenance.
  • Hired and managed box office staff of 35 and oversaw season sales team of 16 and managed all box office finances.
  • Reviewed hiring and discharge of all employees, including truck drivers, mechanics, equipment operators, office staff and laborers.
  • Trained and managed office staff of 3 in import and export procedures while achieving compliance with the U.S. Department of Commerce.
  • Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests.
  • Implemented a new mobile software solution that allowed for more efficient crew management and resulted in decreased office staffing needs.
  • Managed staff includes 3 remote offices and interoffice staff of over 50+ hourly employees and up to 6 exempt employees.
  • Recruited office staff, dentists, and hygienists while providing dental center management consulting services to private practitioners and specialists.

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42. Company Standards

low Demand
Here's how Company Standards is used in Operations Manager jobs:
  • Coordinate daily freight movement process; enforcement of all company standards/regulations relating to safety, hazardous materials, and government regulations.
  • Reviewed project design documents with the engineering staff for compliance with customer contract requirements, related specifications and company standards.
  • Maintain inventory accuracy and shrink rates within company standards by enforcing company's best practices and executing initiatives as needed.
  • Collaborated with warehouse teams to ensure product protection using company standards and modification to theft categories in daily audits.
  • Provided and ensured exceptional guest experience by following company standards and by establishing relationship with the student community.
  • Risk management including documentation of incidents and compliance to company standards as well as other regulatory agencies.
  • Monitor and manage labor activity, identifying and improving on areas of under-performance to safeguard company standards.
  • Planned and executed company standards including communications, operations, and human resource policies between them.
  • Direct supervision of shipper/receiver associate to maintain stockroom standards in compliance with company standards.
  • Managed operations to ensure full functionality of the facility according to company standards.
  • Evaluate performance of vendors/contractors and implement any changes needed to maintain company standards.
  • Implemented all advertising and regular merchandise set-ups in compliance with company standards.
  • Recognized by supervisor for adherence to company standards and superior work ethic.
  • Monitor associate performance versus company standards of productivity and prepared appraisal reports.
  • Ensured the daily operations of Western Region Operations Center met/exceeded company standards.
  • Managed company assets as required according to company standards and policies.
  • Employed ethical admission practices that met regulatory agency and Company standards.
  • Lead Quality Control program to safeguard company standards and customer satisfaction.
  • Strengthen company's business by leading implementation of proper company standards.
  • Maintained company standards for customer service to ensure customers remain satisfied.

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43. Special Events

low Demand
Here's how Special Events is used in Operations Manager jobs:
  • Manage operational budgeting, site-based programming, special events and staff allocation to meet museum programming goals and requirements.
  • Planned and executed special events that assisted in raising thousands of dollars for charity and establishing community recognition.
  • Planned and executed all agency special events and agent activities to increase networking opportunities with business partners.
  • Worked closely with management as a coordinator of special events and occasional parties and celebrations.
  • Coordinated and planned special events, conferences and meetings including securing workshop facilitators.
  • Developed and implemented marketing initiatives to promote special events and generate new business.
  • Worked closely with four other managers in executing interdepartmental projects and special events.
  • Negotiate and execute additional animations and special events with brands and corporate offices.
  • Managed all marketing projects as well as corporate community/charitable projects & special events.
  • Assisted and coordinated semester group exercise programming including specialty classes and special events.
  • Demonstrated leadership capabilities by organizing special events, tests and competitions.
  • Participated in special events and promotional activities for improving sales results.
  • General oversight of merchandise processing and season ticket holder special events.
  • Developed special events to increase community awareness of non-profit local organizations.
  • Planned and coordinated community special events and activities for multiple associations.
  • Coordinated special events and donations to local charities and organizations.
  • Developed and incorporated security plans for over 150 special events.
  • Planned, advertised and evaluated external and internal special events.
  • Coordinated special events with General Manager and Catering Dept.
  • Coordinated logistics and supervised special events and private dinners.

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44. Bank Deposits

low Demand
Here's how Bank Deposits is used in Operations Manager jobs:
  • Managed several business units while coordinating operations such as payroll, bank deposits, marketing and sponsored telemarketing events.
  • Managed all communication with associates and provided regular feedback on performance and administered all cash transactions and bank deposits.
  • Achieved established goals by accurately preparing bank deposits, controlling inventory, and maintaining equipment and technology.
  • Perform store opening/closing procedures including reconciling cash receipts, completing bank deposits and securing facility.
  • Maintained all accounting procedures to include daily bank deposits, account reconciliations and financial reports.
  • Facilitate Department of Agriculture Inspections Passenger Safety & Compliance Employee Scheduling Receipt Reconciliation & Bank Deposits
  • Processed bank deposits, domestic or international wire transfer GL reconciliations.
  • Reconciled cash register and prepared daily bank deposits.
  • Reconcile monthly donor database activity with bank deposits.
  • Process daily bank deposits and reconciliations.
  • Prepared bank deposits and managed bookkeeping.
  • Supervised daily balancing and bank deposits.
  • Prepare bank deposits and reconciliation.
  • Managed store tasks including sales reports, leads & collections, bank deposits, daily unit production schedule and PO creation.
  • Systematized daily operations, bank deposits, marketing and advertising, and negotiate all business loans, recruiting and loss prevention.
  • Prepared and monitored branch operations reports that included, Bank Deposits, Expense Reports, Accounts Payable and Payroll Time Sheets.
  • Settle regular financial activity and bank deposits, generate monthly, quarterly and year-end reports, and fulfill tax related requirements.
  • Balance sales receipts at end of shift; deliver bank deposits, and complete daily sales and cash reports when necessary.
  • Reviewed daily bank activity for deposits and prepared bank deposits for review and deposit to the bank on a weekly basis.
  • Provided phone estimates, sales/ booking clients, dispatched crews & created daily/weekly schedules, and prepared daily bank deposits.

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45. Quality Standards

low Demand
Here's how Quality Standards is used in Operations Manager jobs:
  • Supervised receipt and QC inspection of incoming materials for adherence to quality standards and stringent engineering specifications for assembly line operations.
  • Work with quality assurance personnel in updating quality standards, problem solving and communicating conditions that affect quality in purchasing.
  • Collaborate with Hospital Executive Teams on physician integration for measures on Quality Standards, Re-admissions, and new technology implementations.
  • Ensured that the team follows established procedures for each customer service request adhering to operational guidelines and quality standards.
  • Restructured calibration and communication processes from the Quality organization to provide clear quality standards to front-line leadership and employees.
  • Conducted Preventive Maintenance/PM and Regulatory Compliance (including Sarbanes-Oxley), meeting company policy and quality standards.
  • Established rigorous product quality standards and developed a system of robust internal controls designed to maintain quality.
  • Ensured compliance of all products received by implementing inspection procedure in accordance with existing company quality standards.
  • Implemented productivity and quality standards for tellers, increased ATM productivity by converting processing to current system.
  • Facilitated training for staff to develop competencies and ensure that team was meeting/exceeding performance and quality standards.
  • Coordinate subcontractor scheduling and provide on-site supervision to ensure strict compliance with safety and quality standards.
  • Delegated responsibilities to appropriate personnel, and ensured product and quality standards were achieved before approval.
  • Maximized staff performance by cultivating effective working relationships and holding high quality standards at all times.
  • Increase production, assets capacity and flexibility while minimizing unnecessary costs and maintaining current quality standards.
  • Developed a computer-based quality control system to help ensure adherence to quality standards and customer expectations.
  • Ensured consistent quality standards by offering and conducting continuous training and development of team members.
  • Established new quality standards to improve efficiency and reduce overtime to exceed corporate standards.
  • Published enterprise quality standards and a tracking process to enable standardization across regional sites.
  • Managed and received order for company and ensured sale according company quality standards.
  • Maintained high quality standards and always passed certification and customer audits without issue.

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46. Special Projects

low Demand
Here's how Special Projects is used in Operations Manager jobs:
  • Delivered support and direction to military units regarding technical and administrative matters; effectively managed special projects within deadline-driven environment.
  • Coordinated, researched and made recommendations on special projects; coordinated and facilitated project teams in completion of special assignments.
  • Managed and administered special projects, production scheduling, purchasing, inventory control, shipping/receiving, and written documentation.
  • Prioritize and successfully carry out special projects, complex assignments and tasks with minimum supervisory involvement.
  • Contributed to internal reporting and special projects to determine Medicare impact of certain business decisions.
  • Identified potential and hired office staff associates based on special projects and new business expansions
  • Key role in special projects to improve efficiency and profitability for department and institution.
  • Developed advance scheduling and production support modules/spreadsheets for special projects and future programming needs.
  • Participated in task forces and special projects focused on system and procedural improvements.
  • Coordinate special projects, evaluate internal processes, document procedures and initiate recommendations.
  • Direct supervision/support of general maintenance trades in daily maintenance and special projects.
  • Collaborated with a team and worked individually to execute special projects.
  • Managed special projects for both community involvement and industry awareness.
  • Participated in special projects including several consumer loan systems conversions.
  • Maintained database; supervised money processing and special projects.
  • Delivered various corporate-level special projects while managing day-to-day operation.
  • Developed financial reports for departments and special projects.
  • Manage multiple special projects and agency initiatives.
  • Provide operations and special projects management.
  • Participated on special projects as requested.

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47. Office Operations

low Demand
Here's how Office Operations is used in Operations Manager jobs:
  • Supported business growth by formalizing day-to-day office operations and directing administrative tasks to ensure a high level of productivity and efficiency.
  • Coordinated all activities associated with weekly/monthly system enhancement releases impacting back office and front office operations, including coordination of UAT.
  • Maintain office services by organizing office operations and procedures, reviewing and approving supply requisitions; assigning and monitoring clerical functions.
  • Directed day-to-day office operations including budgeting, purchasing and maintaining production equipment and fleet vehicles including business-to-business relations with vendors.
  • Managed/supervised mobile radiology/lab, performed mobile x-ray, acquisition of staff, office operations, and client/patient relations.
  • Conduct quarterly manager meetings to review company policy, productivity, office operations, and staffing industry updates.
  • Developed office administrative procedural guidelines and policies, and developed methods for evaluating the effectiveness of office operations.
  • Interpreted and implemented battalion policies and developed operating procedures to facilitate branch office operations, including statistical reports.
  • Provide organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency.
  • Direct day-to-day office operations, providing fundamental support to company President, Vice President and Project Managers.
  • Supervised 2 Administrative Specialists in daily office operations and assignments supporting a mobilization and demobilization processing center.
  • Administered day-to-day office operations to guarantee efficiency and productivity including booking appointments and answering customer questions.
  • Managed office operations pertaining to residential mortgages, including origination, processing, closing and post closing
  • Improved office operations by effectively harnessing various technologies such as Blackberries and an updated telephone system.
  • Managed front and business office operations for a seven provider dermatology group including MOHS surgeon.
  • Directed day-to-day office operations and providing fundamental support to company President and team of sales.
  • Skilled in various applications regarding collections, recovery, back office operations and employee management.
  • Planned and organized office operations to include publications and forms administration and office administrative procedures.
  • Manage daily office operations including follow up on customer project timeliness and satisfaction of work.
  • Ensured efficient office operations by overseeing office equipment, facilities management, and supply orders.

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48. Warehouse Operations

low Demand
Here's how Warehouse Operations is used in Operations Manager jobs:
  • Warehouse operations management including overseeing forklift operations thereby utilizing my mechanical inclination.
  • Direct entire warehouse operations including but not limited to order processing, inventory control, product accuracy and successful order fulfillment.
  • Managed all functional operations including fulfillment/warehouse operations, domestic and international shipping, and client inventory (data management/reporting).
  • Streamlined warehouse operations resulting in over $100K in cost savings including better efficiency and accuracy in all day-to-day operations.
  • Managed logistics, sales, customer service and warehouse operations, focused on increasing operational throughput while eliminating waste.
  • Managed logistical warehouse operations covering receiving, stocking, shipping and inventory control for large retail and financial accounts.
  • Developed and implemented the entire warehouse operations, including receiving, warehousing, inventory management, shipping and logistics.
  • Developed and implemented daily warehouse operations and procedures, which were instrumental in providing accurate and efficient services.
  • Determined project initiatives and goals that resulted in improved efficiency and reduced costs of office and warehouse operations.
  • Managed capital and engineering projects, warehouse operations, quality program, and emergent and preventive maintenance.
  • Establish customer service standards for Pharmacy/Property Warehouse operations and communicate these standards to all Business Unit Heads.
  • Hired to develop procedures and manage warehouse operations for a lighting, electrical design and distribution company.
  • Streamlined operating procedures and guidelines involving all department heads, purchasing agent, and managed warehouse operations.
  • Maintain receiving, warehouse operations by initiating, coordinating and enforcing program, operational and personnel policies/procedures.
  • Guided warehouse operations to accommodate growth, facility additions, and introduction of frozen and refrigerated products.
  • Promoted to direct and oversaw 150,000-square-foot order fulfillment and shipping and receiving for fast-paced, warehouse operations.
  • Develop and implement standard practices for order processing, warehouse operations, staff scheduling and shipping/receiving.
  • Directed warehouse operations to facilitate the accurate and timely loading of approximately 25,000 cases per day.
  • Managed operational staff for both warehouse operations and truck dispatch operations on a rotating quarterly basis.
  • Provide General Manager and other company executives with routine reports regarding the status of warehouse operations.

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49. Disciplinary Actions

low Demand
Here's how Disciplinary Actions is used in Operations Manager jobs:
  • Managed human resources and supervised employment activities, including: recruiting; hiring; performance evaluation; disciplinary actions and terminations.
  • Demonstrated abilities in resolving differences without conflict and well-versed at navigating through staff shortcomings and conducting appropriate disciplinary actions when needed.
  • Supervised technicians and assistants, processed 90-day and annual performance reviews and any needed disciplinary actions per company HR guidelines.
  • Evaluated personnel on job proficiency and recommended such personnel actions as salary increases, promotions, disciplinary actions and dismissals.
  • Supervised employees, handled HR functions including hiring and performance evaluations, firing and administering disciplinary actions when necessary.
  • Handle personnel issues including promotion recommendations, disciplinary actions, recommendations for termination, and performance improvement plans.
  • Served as Human Resources Representative, performing reviews, disciplinary actions and enforcing all company policies and procedures.
  • Supervised team in areas of performance evaluations, hiring, training, compensation recommendations and determining disciplinary actions.
  • Evaluated staff members for performance appraisals, promotions, salary recommendations, disciplinary actions, and terminations.
  • Administered human resources functions, including hiring, performance evaluations, disciplinary actions, and vacation authorization.
  • Prepared and maintained employee records pertaining to training and development, performance evaluations, and disciplinary actions.
  • Monitor and evaluate employee performance including employee concerns, disciplinary actions and other issues concerning staff productivity.
  • Performed managerial functions such as; administering disciplinary actions; interviewing employment candidates; verifying payroll information.
  • Developed a new operational structure that included written policies and procedures as well as disciplinary actions.
  • Prepared written correspondence for grievance panel and Department of Labor for disciplinary actions for disciplinary actions.
  • Assisted management in various human resource functions dealing with employee relations, disciplinary actions and terminations.
  • Analyzed violations of organizational code of conduct and administered disciplinary actions in accordance with published regulations.
  • Prepared and distributed correspondences related to the investigation of customer service complaints and disciplinary actions.
  • Performed administrative responsibilities including: performance evaluations, disciplinary actions, and performance incentive programs.
  • Recommended and executed disciplinary actions as needed in order to encourage and promote excellent performance.

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50. POS

low Demand
Here's how POS is used in Operations Manager jobs:
  • Controlled a Composite Health Care System database that regulated narcotic medication inventory to safeguard $300K against misuse and pilferage.
  • Maintained positive professional contact with diverse personnel and team leaders to improve overall performance and ultimately increase bottom line profit.
  • Enhanced physical security efficiency by collaborating with IT to create effective system and improve performance by realigning physical post assignments.
  • Prepared statistical reports, presentations, correspondence and briefing materials for informational purposes, trend analysis, deficiencies and/or inconsistencies.
  • Created, tested and implemented business resumption and disaster recovery plans for critical level deposit functions meeting OTS guidelines.
  • Executed the recruitment and selection procedure of new candidates for various positions within organization Executed multiple department interviews.
  • Managed corporate financial matters and work closely with various financial institutions to arrange financing for proposed projects.
  • Formulated and presented a variety of strategy proposals to senior management and clients for service improvement.
  • Interview candidates for vacant departmental positions including faculty and make hiring recommendations and decisions.
  • Analyzed production and inventory levels to strategically position supply within the distribution network.
  • Created proposal that resulted in increased vendor departments and additional revenue for company.
  • Managed multiple projects to maximize the overall efficiency of a high-end post-production facility.
  • Facilitated post job reviews allowing all departments to recognize areas that required improvement.
  • Ensured logistical support for ordering postal supplies and scheduling maintenance when required.
  • Created skilled based advancement opportunities for employees through position and management training.
  • Develop effective recruiting strategies to identify high quality candidates for internal/external positions.
  • Ensured positive customer satisfaction and provided a clean enjoyable shopping experience.
  • Provide leadership and supervision that creates a positive environment for Counselors.
  • Job description analysis for operational positions and designing company structure.
  • Facilitated and processed orders to provide a positive customer experience.

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20 Most Common Skill for an Operations Manager

Customer Service20.8%
ISO10.5%
Financial Statements10.1%
Process Improvement8.7%
Daily Operations7.4%
Logistics5.4%
Inventory Control5.3%
Loss Prevention4.1%

Typical Skill-Sets Required For An Operations Manager

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
15.9%
15.9%
2
2
ISO
ISO
8%
8%
3
3
Financial Statements
Financial Statements
7.7%
7.7%
4
4
Process Improvement
Process Improvement
6.6%
6.6%
5
5
Daily Operations
Daily Operations
5.6%
5.6%
6
6
Logistics
Logistics
4.1%
4.1%
7
7
Inventory Control
Inventory Control
4%
4%
8
8
Loss Prevention
Loss Prevention
3.1%
3.1%
9
9
Human Resources
Human Resources
2.3%
2.3%
10
10
Osha
Osha
2.1%
2.1%
11
11
Oversight
Oversight
2.1%
2.1%
12
12
Performance Reviews
Performance Reviews
1.8%
1.8%
13
13
Company Policies
Company Policies
1.8%
1.8%
14
14
Staff Members
Staff Members
1.8%
1.8%
15
15
Day-To-Day Operations
Day-To-Day Operations
1.7%
1.7%
16
16
Project Management
Project Management
1.6%
1.6%
17
17
Direct Reports
Direct Reports
1.6%
1.6%
18
18
Inventory Management
Inventory Management
1.5%
1.5%
19
19
Cost Savings
Cost Savings
1.5%
1.5%
20
20
Sales Goals
Sales Goals
1.4%
1.4%
21
21
Key Performance Indicators
Key Performance Indicators
1.3%
1.3%
22
22
Action Plans
Action Plans
1.3%
1.3%
23
23
Customer Relations
Customer Relations
1.2%
1.2%
24
24
Revenue Growth
Revenue Growth
1.1%
1.1%
25
25
Business Development
Business Development
1%
1%
26
26
Data Entry
Data Entry
1%
1%
27
27
Quickbooks
Quickbooks
0.9%
0.9%
28
28
Training Programs
Training Programs
0.9%
0.9%
29
29
New Accounts
New Accounts
0.9%
0.9%
30
30
Customer Complaints
Customer Complaints
0.9%
0.9%
31
31
Ensure Compliance
Ensure Compliance
0.8%
0.8%
32
32
Business Operations
Business Operations
0.8%
0.8%
33
33
Front Desk
Front Desk
0.7%
0.7%
34
34
Technical Support
Technical Support
0.7%
0.7%
35
35
Annual Budget
Annual Budget
0.7%
0.7%
36
36
Annual Sales
Annual Sales
0.7%
0.7%
37
37
Sigma
Sigma
0.7%
0.7%
38
38
Retail Store
Retail Store
0.7%
0.7%
39
39
Customer Base
Customer Base
0.7%
0.7%
40
40
Performance Management
Performance Management
0.7%
0.7%
41
41
Office Staff
Office Staff
0.6%
0.6%
42
42
Company Standards
Company Standards
0.6%
0.6%
43
43
Special Events
Special Events
0.6%
0.6%
44
44
Bank Deposits
Bank Deposits
0.6%
0.6%
45
45
Quality Standards
Quality Standards
0.6%
0.6%
46
46
Special Projects
Special Projects
0.6%
0.6%
47
47
Office Operations
Office Operations
0.6%
0.6%
48
48
Warehouse Operations
Warehouse Operations
0.6%
0.6%
49
49
Disciplinary Actions
Disciplinary Actions
0.5%
0.5%
50
50
POS
POS
0.5%
0.5%

117,552 Operations Manager Jobs

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