Operations managers are in charge of running the main business of the organization. They ensure that the business is running smoothly from an operations standpoint. They make sure that the processes in place produce the necessary output by implementing quality control measures. They also manage finances and ensure that there is enough budget to keep the operations of the business running. They also ensure that the production of goods or services is cost-efficient. Operations managers also handle people-related concerns. They are responsible for interviewing candidates, choosing the ones to hire, and ensuring that individuals assigned to operations are properly trained.

Operations Manager Responsibilities

Here are examples of responsibilities from real operations manager resumes representing typical tasks they are likely to perform in their roles.

  • Manage and lead operations that include performance management, organizational development, employment compliance, employee relations, payroll management.
  • Lead field operations in metro Atlanta with responsibility for introduction of IPTV, internet, and VOIP services.
  • Manage existing department service contracts for facilities including cleaning, exterminating, security and HVAC.
  • Create and manage departmental SharePoint sites, utilizing electronic tools to track productivity and increase efficiency.
  • Manage team of database administrators, database technicians and systems administrators responsible for maintaining all production, development and QA systems.
  • Define initiative metrics, implement quarterly reporting and tracking of metrics highlighting progress and issues of achieving the goals across organization.
  • Develop customer service and documentation standards, securing ISO certification.
  • Create KPI metrics, identifying tactical changes to improve team execution and executive visibility.
  • Provide technical oversight during the development of key training plans for mobilization and ensure compliance with establish policies and procedures.
  • Coordinate start-up operations of a satellite warehouse location: establish operational procedures, train staff, and develop functional facility layouts.
Operations Manager Traits
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.
Leadership skills directly correlate with a person's ability to lead others toward success or an accomplishment.
Management skills directly correlate with a person's ability to communicate and lead others while being able to solve problems..

Operations Manager Job Description

Between the years 2018 and 2028, operations manager jobs are expected to undergo a growth rate described as "as fast as average" at 6%, according to the Bureau of Labor Statistics. So if the thought "should I become an operations manager?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of operations manager opportunities that are projected to become available by 2028 is 150,600.

On average, the operations manager annual salary is $77,288 per year, which translates to $37.16 an hour. Generally speaking, operations managers earn anywhere from $49,000 to $121,000 a year, which means that the top-earning operations managers make $72,000 more than the ones at the lower end of the spectrum.

Once you've become an operations manager, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include an assistant manager of operations, general manager of operations, manager, center operations, and assistant store manager/operations manager.

Operations Manager Jobs You Might Like

Operations Manager Resume Examples

Operations Manager Skills and Personality Traits

We calculated that 19% of Operations Managers are proficient in Customer Service, Procedures, and Facility. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.

We break down the percentage of Operations Managers that have these skills listed on their resume here:

  • Customer Service, 19%

    Oversee customer service and customer relations; performed daily and monthly regulatory equipment inspections, premise security, and incident management.

  • Procedures, 17%

    Prepared reports, summarizing findings and including recommendations for maintenance, repair and changes in operational procedures and purchase requirements.

  • Facility, 9%

    Conduct regular inspections to ensure that facility and equipment are at optimal functionality and recommend upgrades to accommodate increased business needs.

  • Logistics, 4%

    Established contractual and operational metrics with reverse logistics vendor to continually drive cost and operational improvements further improving asset recovery.

  • Continuous Improvement, 4%

    Improved operational efficiency by implementing continuous improvement initiatives.

  • Payroll, 3%

    Review payroll records and monitor financial transactions to ensure expenditures versus store revenue contribute to expected profit margin.

Most operations managers list "customer service," "procedures," and "facility" as skills on their resumes. We go into more details on the most important operations manager responsibilities here:

  • Communication skills can be considered to be the most important personality trait for an operations manager to have. According to a operations manager resume, "top executives must be able to communicate clearly and persuasively" operations managers are able to use communication skills in the following example we gathered from a resume: "maintained communication and problem solving with internal and external customers, including emea, fda and respective boards of health. "
  • While it may not be the most important skill, we found that many operations manager duties rely on leadership skills. This example from a operations manager explains why: "top executives must be able to lead an organization successfully by coordinating policies, people, and resources." This resume example is just one of many ways operations managers are able to utilize leadership skills: "demonstrated leadership in managing several challenges with fda, eu, and pai audits resulting with no critical findings in 2013. "
  • Another skill that is quite popular among operations managers is management skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a operations manager resume: "top executives must shape and direct the operations of an organization" This example from a resume shows how this skill is used: "conducted vendor quality audits and served as management representative during fda audits. "
  • An operations manager responsibilities sometimes require "problem-solving skills." The responsibilities that rely on this skills are shown by this resume excerpt: "top executives need to identify and resolve issues within an organization" This resume example shows how this skill is used by operations managers: "deliver professional solutions in compliance with the requirements of the fda, iso and gmp. "
  • As part of the operations manager description, you might find that one of the skills that might be helpful to the job is "time-management skills." A operations manager resume included this snippet: "top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals." This skill could be useful in this scenario: "managed new store openings within tight budget and implementation timelines. "
  • See the full list of operations manager skills.

    After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming an operations manager. We found that 62.5% of operations managers have graduated with a bachelor's degree and 8.7% of people in this position have earned their master's degrees. While most operations managers have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every seven operations managers were not college graduates.

    Those operations managers who do attend college, typically earn either business degrees or management degrees. Less commonly earned degrees for operations managers include accounting degrees or marketing degrees.

    When you're ready to become an operations manager, you might wonder which companies hire operations managers. According to our research through operations manager resumes, operations managers are mostly hired by Walgreens, CVS Health, and FedEx. Now is a good time to apply as Walgreens has 1,083 operations managers job openings, and there are 636 at CVS Health and 198 at FedEx.

    Since salary is important to some operations managers, it's good to note that they are figured to earn the highest salaries at Mayo Clinic, Google, and St. Jude Children's Research Hospital. If you were to take a closer look at Mayo Clinic, you'd find that the average operations manager salary is $168,511. Then at Google, operations managers receive an average salary of $162,728, while the salary at St. Jude Children's Research Hospital is $153,919.

    View more details on operations manager salaries across the United States.

    Some other companies you might be interested in as a operations manager include United States Army, Amazon.com, and FedEx. These three companies were found to hire the most operations managers from the top 100 U.S. educational institutions.

    The industries that operations managers fulfill the most roles in are the retail and transportation industries. But the highest operations manager annual salary is in the technology industry, averaging $87,315. In the retail industry they make $85,345 and average about $82,234 in the manufacturing industry. In conclusion, operations managers who work in the technology industry earn a 51.1% higher salary than operations managers in the hospitality industry.

    The three companies that hire the most prestigious operations managers are:

      What Assistant Manager Of Operationss Do

      An assistant operations manager is responsible for supervising staff performance and operation processes under the guidance of an operations manager. The assistant operations manager ensures the efficiency and accuracy of project management to boost client satisfaction, drive revenues, and achieve the company's objectives and profitability goals. They also help with developing strategic procedures to increase productivity and identify business opportunities to build a strong company reputation. An assistant operations manager must have excellent communication and leadership skills, especially when meeting with existing and potential clients, close partnerships, and lead teams towards project goals.

      In this section, we take a look at the annual salaries of other professions. Take assistant manager of operations for example. On average, the assistant managers of operations annual salary is $23,620 lower than what operations managers make on average every year.

      Even though operations managers and assistant managers of operations have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, facility, and logistics in the day-to-day roles.

      These skill sets are where the common ground ends though. An operations manager responsibility is more likely to require skills like "procedures," "continuous improvement," "payroll," and "project management." Whereas a assistant manager of operations requires skills like "sales floor," "front end," "safety procedures," and "safety standards." Just by understanding these different skills you can see how different these careers are.

      Assistant managers of operations really shine in the retail industry with an average salary of $57,386. Whereas operations managers tend to make the most money in the technology industry with an average salary of $87,315.

      Assistant managers of operations tend to reach similar levels of education than operations managers. In fact, assistant managers of operations are 2.6% less likely to graduate with a Master's Degree and 0.4% less likely to have a Doctoral Degree.

      What Are The Duties Of a General Manager Of Operations?

      General managers of operations are employed to oversee the overall operations of businesses. Their responsibilities include the improvement of the efficiency of the operations and overall management. They coordinate the primary performance goals for direct reporting functions and set the strategies for the organization. It is their responsibility to communicate strategy as well as results to employees. They also engage with the corporate officers in the strategic planning and development of the organization or enterprise.

      The next role we're going to look at is the general manager of operations profession. Typically, this position earns a higher pay. In fact, they earn a $19,339 higher salary than operations managers per year.

      Not everything about these jobs is different. Take their skills, for example. Operations managers and general managers of operations both include similar skills like "customer service," "procedures," and "facility" on their resumes.

      In addition to the difference in salary, there are some other key differences that are worth noting. For example, operations manager responsibilities are more likely to require skills like "project management," "powerpoint," "key performance indicators," and "corrective actions." Meanwhile, a general manager of operations might be skilled in areas such as "ensure compliance," "personnel processes," "gm," and "r." These differences highlight just how different the day-to-day in each role looks.

      It's been discovered that general managers of operations earn higher salaries compared to operations managers, but we wanted to find out where general managers of operations earned the most pay. The answer? The technology industry. The average salary in the industry is $99,021. Additionally, operations managers earn the highest paychecks in the technology with an average salary of $87,315.

      On the topic of education, general managers of operations earn similar levels of education than operations managers. In general, they're 1.1% more likely to graduate with a Master's Degree and 0.4% more likely to earn a Doctoral Degree.

      What technology do you think will become more important and prevalent for Operations Managers in the next 3-5 years?


      R. Scott Hengen

      Technical Theatre Faculty/Production Coordinator, Montgomery College

      Our technology will be advancing into a more wireless and digital environment. Components and accessories will be smaller, lighter, less hard-wired, and more remotely accessed, portable, and digital.Show more

      What technology do you think will become more important and prevalent for Operations Managers in the next 3-5 years?

      Eric Olsen

      Professor, Industrial Technology and Packaging, Orfalea College of Business

      We are doubling down on what we call "digital fabrication." Most manufacturing technologies we deal with now have a growing digital component that our students need to understand and be competent in. Of course, that means current hot exotics like additive manufacturing, but our students need to look at any process and realize there is probably a digitally enhanced path forward.Show more

      How a Manager, Center Operations Compares

      The duties of a manager of center operations depend on one's industry of employment. Typically, their responsibilities revolve around overseeing business operations, setting targets, assessing the workforce's performance, and performing corrective measures on any issues or concerns. Moreover, there are also instances where they have to produce progress reports, devise strategies for optimal business performance, delegate tasks, and even manage the budget. As a manager, it is crucial to lead and encourage the team to reach goals and sales targets while implementing the company's policies and regulations.

      Let's now take a look at the manager, center operations profession. On average, these workers make higher salaries than operations managers with a $22,588 difference per year.

      While looking through the resumes of several operations managers and managers, center operations we discovered that both professions have similar skills. These similarities include skills such as "customer service," "procedures," and "continuous improvement," but they differ when it comes to other required skills.

      There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, an operations manager is likely to be skilled in "facility," "logistics," "payroll," and "oversight," while a typical manager, center operations is skilled in "infrastructure," "ensure compliance," "workforce," and "osha."

      Additionally, managers, center operations earn a higher salary in the technology industry compared to other industries. In this industry, they receive an average salary of $109,514. Additionally, operations managers earn an average salary of $87,315 in the technology industry.

      Managers, center operations typically study at higher levels compared with operations managers. For example, they're 7.4% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.

      Description Of an Assistant Store Manager/Operations Manager

      An assistant store manager/operations manager is responsible for supervising the overall store operations, ensuring the highest customer satisfaction, and managing the staff's performance. Assistant store managers/operations managers strategize techniques to enhance the team's productivity and efficiency. They also identify business opportunities by conducting market research that would generate more revenue resources for the business and increase profits. An assistant store manager/operations manager assists the customers with their inquiries and concerns, resolve complaints, and process replacements and refunds as necessary.

      The fourth career we look at typically earns lower pay than operations managers. On average, assistant store manager/operations managers earn a difference of $23,379 lower per year.

      While their salaries may vary, operations managers and assistant store manager/operations managers both use similar skills to perform their jobs. Resumes from both professions include skills like "customer service," "procedures," and "company policies. "

      While some skills are shared by these professions, there are some differences to note. "facility," "logistics," "continuous improvement," and "payroll" are skills that have shown up on operations managers resumes. Additionally, assistant store manager/operations manager uses skills like front end, sales floor, direct supervision, and retail sales on their resumes.

      Assistant store manager/operations managers reach lower levels of education when compared to operations managers. The difference is that they're 7.4% more likely to earn a Master's Degree less, and 0.6% less likely to graduate with a Doctoral Degree.