Operations managers are in charge of running the main business of the organization. They ensure that the business is running smoothly from an operations standpoint. They make sure that the processes in place produce the necessary output by implementing quality control measures. They also manage finances and ensure that there is enough budget to keep the operations of the business running. They also ensure that the production of goods or services is cost-efficient. Operations managers also handle people-related concerns. They are responsible for interviewing candidates, choosing the ones to hire, and ensuring that individuals assigned to operations are properly trained.

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Operations Manager Responsibilities

Here are examples of responsibilities from real operations manager resumes representing typical tasks they are likely to perform in their roles.

  • Manage and lead operations that include performance management, organizational development, employment compliance, employee relations, payroll management.
  • Manage 2HVAC system retrofit replacement teams.
  • Manage all invoices, A/P, A/R and other accounting duties.
  • Manage computer operation teams supporting propriety and DoD programs at the Lewisville site.
  • Manage 45 person division and day to day operations of scheduling, communications, A/R, A/P and customer care.
  • Manage the export booking and documentation department ensuring smooth on-time delivery.
  • Develop customer service and documentation standards, securing ISO certification.
  • Purchase new equipment, oversee facility renovation projects, implement POS hardware/software, develop and conduct training programs.
  • Set procedures according to define SLAs.
  • Promote to DM for superior performance.
  • Institute an RFP process to improve competitiveness.
  • Elaborate and implement the ERP and SMS.
  • Coordinate annual CPA reviews and other audits.
  • Develop, oversee and track ERP asset database.
  • Organize A/R and A/P and communicate with in-house bookkeeper.

Operations Manager Job Description

Between the years 2018 and 2028, operations manager jobs are expected to undergo a growth rate described as "as fast as average" at 6%, according to the Bureau of Labor Statistics. So if the thought "should I become an operations manager?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of operations manager opportunities that are projected to become available by 2028 is 150,600.

Operations managers average about $36.97 an hour, which makes the operations manager annual salary $76,894. Additionally, operations managers are known to earn anywhere from $47,000 to $123,000 a year. This means that the top-earning operations managers make $71,000 more than the lowest earning ones.

It's hard work to become an operations manager, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming an assistant manager of operations, general manager of operations, manager, center operations, and assistant store manager/operations manager.

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12 Operations Manager Resume Examples

Operations Manager Skills and Personality Traits

We calculated that 23% of Operations Managers are proficient in Customer Service, Logistics, and Continuous Improvement. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.

We break down the percentage of Operations Managers that have these skills listed on their resume here:

  • Customer Service, 23%

    Oversee customer service and customer relations; performed daily and monthly regulatory equipment inspections, premise security, and incident management.

  • Logistics, 7%

    Established contractual and operational metrics with reverse logistics vendor to continually drive cost and operational improvements further improving asset recovery.

  • Continuous Improvement, 6%

    Improved operational efficiency by implementing continuous improvement initiatives.

  • Payroll, 5%

    Review payroll records and monitor financial transactions to ensure expenditures versus store revenue contribute to expected profit margin.

  • Project Management, 4%

    Directed key project management functions including critical path scheduling, budget management, project tracking/status reports, and quality assurance.

  • Process Improvement, 4%

    Directed a variety of special projects: ranging from implementing process improvements to deploying technology- based solutions for litigation software clients.

"customer service," "logistics," and "continuous improvement" aren't the only skills we found operations managers list on their resumes. In fact, there's a whole list of operations manager responsibilities that we found, including:

  • Communication skills can be considered to be the most important personality trait for an operations manager to have. According to a operations manager resume, "top executives must be able to communicate clearly and persuasively" operations managers are able to use communication skills in the following example we gathered from a resume: "maintained communication and problem solving with internal and external customers, including emea, fda and respective boards of health. "
  • While it may not be the most important skill, we found that many operations manager duties rely on leadership skills. This example from a operations manager explains why: "top executives must be able to lead an organization successfully by coordinating policies, people, and resources." This resume example is just one of many ways operations managers are able to utilize leadership skills: "demonstrated leadership in managing several challenges with fda, eu, and pai audits resulting with no critical findings in 2013. "
  • Another skill that is quite popular among operations managers is management skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a operations manager resume: "top executives must shape and direct the operations of an organization" This example from a resume shows how this skill is used: "conducted vendor quality audits and served as management representative during fda audits. "
  • A thorough review of lots of resumes revealed to us that "problem-solving skills" is important to completing operations manager responsibilities. This resume example shows just one way operations managers use this skill: "top executives need to identify and resolve issues within an organization" Here's an example of how this skill is used from a resume that represents typical operations manager tasks: "deliver professional solutions in compliance with the requirements of the fda, iso and gmp. "
  • As part of the operations manager description, you might find that one of the skills that might be helpful to the job is "time-management skills." A operations manager resume included this snippet: "top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals." This skill could be useful in this scenario: "managed daily activities ensuring adherence to deadlines, quality standards and adherence to procedures and regulatory requirements. "
  • See the full list of operations manager skills.

    Before becoming an operations manager, 62.5% earned their bachelor's degree. When it comes down to graduating with a master's degree, 8.7% operations managers went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most operations managers have a college degree. But about one out of every seven operations managers didn't attend college at all.

    Those operations managers who do attend college, typically earn either business degrees or management degrees. Less commonly earned degrees for operations managers include accounting degrees or marketing degrees.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become an operations manager. We've found that most operations manager resumes include experience from Walgreens, CVS Health, and Facebook. Of recent, Walgreens had 913 positions open for operations managers. Meanwhile, there are 686 job openings at CVS Health and 284 at Facebook.

    Since salary is important to some operations managers, it's good to note that they are figured to earn the highest salaries at McKinsey & Company Inc, Boston Consulting Group, and Meta. If you were to take a closer look at McKinsey & Company Inc, you'd find that the average operations manager salary is $179,785. Then at Boston Consulting Group, operations managers receive an average salary of $168,206, while the salary at Meta is $151,621.

    View more details on operations manager salaries across the United States.

    We also looked into companies who hire operations managers from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include United States Army Corps of Engineers, FedEx, and Amazon.

    In general, operations managers fulfill roles in the retail and health care industries. While employment numbers are high in those industries, the operations manager annual salary is the highest in the technology industry with $96,779 as the average salary. Meanwhile, the finance and manufacturing industries pay $89,475 and $75,509 respectively. This means that operations managers who are employed in the technology industry make 24.9% more than operations managers who work in the retail Industry.

    The three companies that hire the most prestigious operations managers are:

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    What Assistant Manager Of Operationss Do

    An assistant operations manager is responsible for supervising staff performance and operation processes under the guidance of an operations manager. The assistant operations manager ensures the efficiency and accuracy of project management to boost client satisfaction, drive revenues, and achieve the company's objectives and profitability goals. They also help with developing strategic procedures to increase productivity and identify business opportunities to build a strong company reputation. An assistant operations manager must have excellent communication and leadership skills, especially when meeting with existing and potential clients, close partnerships, and lead teams towards project goals.

    In this section, we take a look at the annual salaries of other professions. Take assistant manager of operations for example. On average, the assistant managers of operations annual salary is $21,226 lower than what operations managers make on average every year.

    Even though operations managers and assistant managers of operations have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require logistics, process improvement, and customer satisfaction in the day-to-day roles.

    These skill sets are where the common ground ends though. An operations manager responsibility is more likely to require skills like "customer service," "continuous improvement," "payroll," and "project management." Whereas a assistant manager of operations requires skills like "sales floor," "front end," "cash handling," and "store associates." Just by understanding these different skills you can see how different these careers are.

    Assistant managers of operations really shine in the finance industry with an average salary of $65,818. Whereas operations managers tend to make the most money in the technology industry with an average salary of $96,779.

    Assistant managers of operations tend to reach similar levels of education than operations managers. In fact, assistant managers of operations are 1.9% less likely to graduate with a Master's Degree and 0.2% less likely to have a Doctoral Degree.

    What Are The Duties Of a General Manager Of Operations?

    General managers of operations are employed to oversee the overall operations of businesses. Their responsibilities include the improvement of the efficiency of the operations and overall management. They coordinate the primary performance goals for direct reporting functions and set the strategies for the organization. It is their responsibility to communicate strategy as well as results to employees. They also engage with the corporate officers in the strategic planning and development of the organization or enterprise.

    The next role we're going to look at is the general manager of operations profession. Typically, this position earns a higher pay. In fact, they earn a $12,628 higher salary than operations managers per year.

    Not everything about these jobs is different. Take their skills, for example. Operations managers and general managers of operations both include similar skills like "customer service," "logistics," and "continuous improvement" on their resumes.

    In addition to the difference in salary, there are some other key differences that are worth noting. For example, operations manager responsibilities are more likely to require skills like "project management," "customer satisfaction," "powerpoint," and "corrective action." Meanwhile, a general manager of operations might be skilled in areas such as "develop team," "personnel processes," "r," and "financial performance." These differences highlight just how different the day-to-day in each role looks.

    In general, general managers of operations study at similar levels of education than operations managers. They're 1.8% more likely to obtain a Master's Degree while being 0.2% more likely to earn a Doctoral Degree.

    What Technology Do You Think Will Become More Important And Prevalent For Operations Managers In The Next 3-5 Years?

    R

    R. Scott Hengen

    Technical Theatre Faculty/Production Coordinator, Montgomery College

    Our technology will be advancing into a more wireless and digital environment. Components and accessories will be smaller, lighter, less hard-wired, and more remotely accessed, portable, and digital.

    How a Manager, Center Operations Compares

    The duties of a manager of center operations depend on one's industry of employment. Typically, their responsibilities revolve around overseeing business operations, setting targets, assessing the workforce's performance, and performing corrective measures on any issues or concerns. Moreover, there are also instances where they have to produce progress reports, devise strategies for optimal business performance, delegate tasks, and even manage the budget. As a manager, it is crucial to lead and encourage the team to reach goals and sales targets while implementing the company's policies and regulations.

    Let's now take a look at the manager, center operations profession. On average, these workers make lower salaries than operations managers with a $15,835 difference per year.

    While looking through the resumes of several operations managers and managers, center operations we discovered that both professions have similar skills. These similarities include skills such as "continuous improvement," "project management," and "process improvement," but they differ when it comes to other required skills.

    As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from operations managers resumes, they are more likely to have skills like "customer service," "logistics," "payroll," and "oversight." But a manager, center operations might have skills like "infrastructure," "osha," "standard operating procedure," and "patients."

    Interestingly enough, managers, center operations earn the most pay in the manufacturing industry, where they command an average salary of $68,400. As mentioned previously, operations managers highest annual salary comes from the technology industry with an average salary of $96,779.

    Managers, center operations typically study at similar levels compared with operations managers. For example, they're 2.5% more likely to graduate with a Master's Degree, and 0.3% more likely to earn a Doctoral Degree.

    Description Of an Assistant Store Manager/Operations Manager

    An assistant store manager/operations manager is responsible for supervising the overall store operations, ensuring the highest customer satisfaction, and managing the staff's performance. Assistant store managers/operations managers strategize techniques to enhance the team's productivity and efficiency. They also identify business opportunities by conducting market research that would generate more revenue resources for the business and increase profits. An assistant store manager/operations manager assists the customers with their inquiries and concerns, resolve complaints, and process replacements and refunds as necessary.

    Assistant store manager/operations managers tend to earn a lower pay than operations managers by about $25,938 per year.

    According to resumes from both operations managers and assistant store manager/operations managers, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "customer satisfaction," and "direct reports. "

    Each job requires different skills like "logistics," "continuous improvement," "payroll," and "project management," which might show up on an operations manager resume. Whereas assistant store manager/operations manager might include skills like "front end," "sales floor," "direct supervision," and "store associates."

    The average resume of assistant store manager/operations managers showed that they earn similar levels of education to operations managers. So much so that the likelihood of them earning a Master's Degree is 4.2% less. Additionally, they're less likely to earn a Doctoral Degree by 0.4%.

    What an Operations Manager Does FAQs

    How Long Does It Take To Become A Business Operations Manager?

    It takes 7 to 9 years to become an operations manager. Most operations managers have completed an undergraduate degree and have at least 3 to 5 years of experience.

    The pathway to becoming an operations manager typically involves a combination of education, certification (sometimes), and experience on the job.

    How Much Should An Operations Manager Be Paid?

    An operations manager should be paid $85,660 or higher. However, differences in pay rates can range from as high as $180,000 to as low as $50,000. The big discrepancy in salaries results from the differences in the operations manager's type of role from one industry to another.

    General Manager Vs. Operations Manager

    A general manager supervises employees and leads them towards the company's day-to-day goals, while an operations manager oversees all activities related to producing goods and/or services for a business.

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