What Does An Operations Manager Do?

When compared to other jobs, Operations Manager careers are projected to have a as fast as average growth rate of 0.06% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more is that the projected number of opportunities that are predicted to become available for a Operations Manager by 2028 is 150,600.

Operations Managers typically earn $85,609 annually, which breaks down to $41.16 an hour. However, Operations Managers can earn anywhere from upwards of $58,000 to $125,000 a year. This means that the top-earning Operations Managers make $67,000 more than the lowest-earning ones.

Let's say you're currently a Operations Manager, but maybe you're looking for a new opportunity. You may even be playing around with the idea of becoming a Operations Manager. If that's the case, you'll probably want to know how these roles compare to other positions. Luckily, you came to the right place. Here, you'll find extensive information on roles such as an Assistant Manager Of Operations, General Manager Of Operations, Manager, Center Operations, and Assistant Store Manager/Operations Manager just so you can compare job roles and responsibilities. We'll explain how these compare to Operations Managers in a bit.

Operations Manager Traits
Leadership skills
Leadership skills directly correlate with a person's ability to lead others toward success or an accomplishment.
Communication skills
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.
Management skills
Management skills directly correlate with a person's ability to communicate and lead others while being able to solve problems..

Operations Manager Job Description

Here are the duties and responsibilities that an Operations Manager is likely to perform in their role.

  • Lead heating and air conditioning (HVAC) service department increasing revenue, profit, safety achievements and employee morale.
  • Document and manage financial transactions by gathering and entering account and transaction information in QuickBooks.
  • Design and develop inventory management in conjunction with existing system using new software that are compatible with QuickBooks.
  • Monitor site expenditures and A/P functions, to help control costs by reviewing monthly financial results and G/L charges.
  • Perform Kaizen test to improve operational efficiency in imaging center.
  • Implement safety and environmental standards by enforcing OSHA policies and regulations.
  • Employ advanced supervisory and management skills in establishing program objectives or performance goals and assessing progress toward their achievement.
  • Contribute to decision-making regarding associates, deadlines, supervisors, events, marketing and management at weekly and monthly management meetings.
  • Establish contractual and operational metrics with reverse logistics vendor to continually drive cost and operational improvements further improving asset recovery.
  • Improve customer experiences by evaluating consumer index scores and providing constructive feedback to the leadership teams throughout the Verizon footprint.

Operations Manager Skills and Personality Traits

We calculated that 16% of Operations Managers are proficient in Customer Service, ISO, and Financial Statements. They’re also known for soft skills such as Leadership skills, Communication skills, and Management skills.

We break down the percentage of Operations Managers that have these skills listed on their resume here:

  • Customer Service, 16%

    Investigate and solved complex problems with customers through innovation and ensured customer satisfaction by providing prompt, quality customer service.

  • ISO, 8%

    Contributed to decision-making regarding associates, deadlines, supervisors, events, marketing and management at weekly and monthly management meetings.

  • Financial Statements, 8%

    Analyzed applicant's financial position including personal financial statements and tax returns, credit, and property evaluation to determine creditworthiness.

  • Process Improvement, 7%

    Directed a variety of special projects: ranging from implementing process improvements to deploying technology- based solutions for litigation software clients.

  • Daily Operations, 6%

    Performed daily operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards.

  • Logistics, 4%

    Established contractual and operational metrics with reverse logistics vendor to continually drive cost and operational improvements further improving asset recovery.

Additionally, Operations Managers have more skills than just Customer Service, ISO, and Financial Statements. Read about their personality traits here:

  • Arguably the most important personality trait for an Operations Manager to have happens to be Leadership skills. Top executives must be able to lead an organization successfully by coordinating policies, people, and resources. A Operations Manager can use Leadership skills to Provided leadership to front end customer service teams by using cashier metrics, loss prevention, and customer feedback programs.
  • Yet, another important trait for an is Communication skills. Top executives must be able to communicate clearly and persuasively Here's an example of how Operations Managers are able to utilize Communication skills: "Created modern communications system for loss prevention use and provided new hire training."
  • Another skill that is quite popular among Operations Managers is the following: Management skills. This skill is very critical to fulfilling every day responsibilities. Top executives must shape and direct the operations of an organization Check out this example of how this skill is used: "Minimized shrink through Loss Prevention management and staff through physical inspections and controlled inventory levels."
  • It goes without saying that an Operations Manager must have Time-management skills. That's like saying a painter must have paint. Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals. These Time-management skills are utilized daily by Operations Managers. Don't believe us? Check out this resume example: "Supervised data entry team by establishing schedules, objectives, goals, and deadlines."
  • While Problem-solving skills is listed last, don't underestimate its importance. Top executives need to identify and resolve issues within an organization Here's an example of how this is utilized: "Provided retail clients Loss Prevention/Human Resources with background screening solutions to make informed hiring decisions."
  • Now that you have the skills necessary to secure a career in your dream job, we've taken it a step further to figure out what type of education might be necessary or helpful. The results showed that 43.9% of Operations Managers have graduated with a bachelor's degree. What's more is that 16.7% of people in this position have earned their master's degrees. While it may be true that most Operations Managers have a college degree, you may find it also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every six Operations Managers were not college graduates.

    Those Operations Managers who do attend college, typically earn either Business degrees or Management degrees. Less commonly earned degrees for Operations Managers include Accounting degrees or Finance degrees.

    Once you've obtained the level of education you're comfortable with, you're prepared to start applying to become an Operations Manager. We've found that typically Operations Managers are mostly employed at CVS Health, TKC Holdings, and Amazon. Of recent, CVS Health had 327 positions open for Operations Managers. Meanwhile, there are 296 job openings at TKC Holdings and 230 at Amazon.

    But if you want to earn the most bang for your buck, Operations Managers tend to earn the biggest salaries at Google, Intuit, and VMware. Take Google for example. The median Operations Manager salary is $171,339. At Intuit, Operations Managers earn an average of $165,066, while the average at VMware is $158,473. Now before you get too googly-eyed over those digits, take into consideration how difficult it might be to secure a job with one of these companies. While Google has 7 job listings for Operations Managers, Intuit and VMware only have 0 and 0 job listings respectively.

    Salaries aside, the most respected Operations Managers are working at US Army, Amazon, and FedEx. By assessing which schools Operations Managers mainly earn their degrees, and comparing that with the companies that have hired a significant number of Operations Managers from the top 100 educational institutions in the United States, we're able to determine the most prestigious companies.

    The industries that Operations Managers fulfill the most roles in are the Health Care and Retail industries. But Operations Managers make the most amount of money in the Retail industry, averaging $96,470. In the Technology industry they only make $94,503 and average about $90,720 in the Health Care industry. In conclusion, Operations Managers who work in the Retail industry earn a 35.4% higher salary than Operations Managers in the Professional industry.

    The three companies that hire the most prestigious graphic designers are:

      How an Operations Manager Compares to an Assistant Manager Of Operations

      First up to compare is the job of a Assistant Manager Of Operations. Let's start with salary. Generally speaking, Assistant Managers Of Operations receive $29,293 lower pay than Operations Managers per year.

      The two careers find some common ground in the skills department though. Both Operations Managers and Assistant Managers Of Operations alike are skilled in Customer Service, Financial Statements, and Process Improvement.

      As far as similarities go, this is where it ends because an Operations Manager also must be experienced in skills such as ISO, Oversight, Project Management, and Cost Savings. Whereas a Assistant Manager Of Operations is skilled in Safety Procedures, Weekly Payroll, Direct Supervision, and Sales Floor. So if you're looking for what truly separates the two careers, you've found it.

      Assistant Managers Of Operations tend to make the most money in the Finance industry by averaging a salary of $64,464. In contrast, Operations Managers make the biggest average salary of $96,470 in the Retail industry. That's quite a difference.

      On average, Assistant Managers Of Operations reach similar levels of education than Operations Managers. In fact, Assistant Managers Of Operations are 2.1% less likely to earn a Master's Degree and 0.2% less likely to graduate with a Doctoral Degree.

      How an Operations Manager Compares to a General Manager Of Operations

      A General Manager Of Operations monitors and analyzes the system of production or provision to ensure that it is effective and suggests improvements. They supervise inventory and the distribution of goods, as well as review budgets and manage the cost.

      Now we'll compare General Managers Of Operations, which averages a higher salary of $8,264 higher than Operations Managers a year.

      Not everything about these jobs is different. Take their skills, for example. Operations Managers and General Managers Of Operations both require similar skills like Customer Service, ISO, and Financial Statements.

      In addition to the difference in salary, there are some other key differences that are worth noting. For example, a Operations Manager is more likely to have skills in Key Performance Indicators, Data Entry, Technical Support, and Office Staff, while a typical General Manager Of Operations is skilled in areas such as Personnel Processes, GM, Cost Control, and Market Share. These differences highlight just how different the day-to-day in each role looks.

      While we already know that General Managers Of Operations earn higher, we took a step further to see what industry these workers typically make the most. Interestingly, General Managers Of Operations earn the most pay in the Retail industry with an average salary of $106,417. Whereas, Operations Managers have higher paychecks in the Retail industry where they earn an average of $96,470.

      So you need to know how much education you're going to need. As it turns out General Managers Of Operations study at similar levels of education than Operations Managers. They're 1.0% more likely to obtain a Master's Degree while being 0.2% more likely to earn a Doctoral Degree.

      How an Operations Manager Compares to a Manager, Center Operations

      Let's now take a look at how Managers, Center Operations compare. On an average scale, these workers bring in higher dough than Operations Managers with a higher pay of $11,222 per year.

      Operations Managers and Managers, Center Operations both have similar skills such as Customer Service, ISO, and Process Improvement, but they differ when it comes to other required skills.

      Some important key differences between the two careers are the other skills necessary to get the job done. For example, a Operations Manager is likely to be skilled in Financial Statements, Logistics, Loss Prevention, and Human Resources, whereas a Manager, Center Operations is skilled in Service Levels, Infrastructure, Recovery Procedures, and Emergency Operations.

      Is less better than more? Maybe in some cases, but when you're talking about Managers, Center Operations they typically study at higher levels than Operations Managers. In fact, they're 6.6% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.

      How an Operations Manager Compares to an Assistant Store Manager/Operations Manager

      Next up off the bench for comparison are Assistant Store Manager/Operations Managers. In this career, workers tend to earn a lower pay than Operations Managers by about $37,011 per year.

      While both Operations Managers and Assistant Store Manager/Operations Managers complete day-to-day tasks using similar skills like Customer Service, Daily Operations, and Inventory Control, the two careers also vary in other skills.

      This is where the similarities find their end though. Each job requires different skills like ISO, Financial Statements, Process Improvement, and Logistics, which can be used by a Operations Manager. Then on the other side of things, Assistant Store Manager/Operations Manager uses skills like Payroll Budgets, Safety Procedures, Sales Floor, and Department Supervisors. Based on these skills, you can truly appreciate the difference between the two careers.

      When it comes to education, these two careers couldn't be more different. For example, Assistant Store Manager/Operations Managers reach lower levels of education when compared to Operations Managers. The difference is that they're 7.2% more likely to earn a Master's Degree less, and 0.4% less likely to graduate with a Doctoral Degree.