Transit General Manager
Operations manager job in Carson, CA
Responsibilities:
MV Transportation is seeking an experienced Transit General Manager who will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures.
Job Responsibilities:
Effectively manage customer relations through both direct contact and outreach programs.
Identify, select, train and mentor location staff.
Effectively and frequently communicate with location staff and support team members.
Oversee vehicle maintenance plan and ensures fleet availability to meet service requirements.
Oversee safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
Maintain client contact routinely to meet or exceed expectations.
Conduct periodic departmental audits.
Daily, weekly and monthly review of key operational metrics.
Ensure that all location financial metrics are managed continuously, exceptions are reported and action plans are developed to ensure the location meets it financial, safety and operational expectations.
Implement, promote and adhere to company policies and procedures.
Interact with bridges committee to effectuate positive changes to policies, procedures and programs.
Participate in location(s) labor and employee relations activities.
Provide insight and information to support location(s) contract renewals.
Create and present location(s) annual budget.
Qualifications:
Talent Requirements:
College degree or equivalent business management experience.
Transit Management experience required.
Must have a minimum of (5) five years of comprehensive experience in Transit operations management and a combination of (7) seven years of management or supervisory experience in a Fixed Route or Shuttle bus environment with knowledge of routing/scheduling software.
Must have labor/union(s) negations/expenses expertise.
Must have a full understanding of dispatch, scheduling, driver recruitment, and safety DOT and FTA compliance.
MS Office, strong analytical skills, strong written and verbal communication skills and high degree of multi-tasking skills.
Additional duties/responsibilities based upon individual contract requirements.
Starting Salary Range: $175,000 - $197,000
During the course of employment, employees may receive and have access to confidential information. All employees are expected to respect and maintain the confidentiality of non-public customer and business records and any other information that MV classifies as confidential.
MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
#APPCAST
Auto-ApplySr. Field Ops Support Manager
Operations manager job in Anaheim, CA
Requires extensive travel, typically 80 percent or higher, to support projects across multiple sites.
Who We Are
Creative. Intelligent. Driven. Those are just a few of the qualities embodied by our all-star corporate team.
We're a diverse group of associates representing various ages, interests, backgrounds, and levels of experience. But the one thing we all have in common is an unwavering commitment to excellence-performing our best to bring world-class entertainment to our guests.
What We Look For
Total rock stars. We're on the hunt for initiators, problem-solvers, and creative “can-do” professionals who are ready to work hard, be bowled, and have fun.
We want honest, ambitious, thoughtful leaders who know that sometimes the best ideas come from the most unlikely sources. Think that's you?
What To Expect
We're a billion-dollar company with the soul of a start-up, which means we're a tight-knit team that moves quickly. Each day brings something new and unexpected-and this is where we thrive. We dream big and so should you. If you're ready to collaborate, innovate, own your projects, and think outside the lanes, then it's time for us to talk.
Check Us Out!
SUMMARY: The Senior Field Operations Support Manager plays a critical role in supporting the company's mission of putting people first and delivering a world-class, one-of-a-kind hospitality experience. The field-based training team partners with operations to train and support hourly and management associates on company processes, operational standards, and service excellence. The Senior Field Operations Support Manager ensures consistent execution, guest satisfaction, and team development while fostering a culture of hospitality, fun, and continuous learning. The candidate must be a dynamic individual with a hospitality background and a people-centric personality.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to the following:
Identify training and performance support needs across locations.
Coach management teams to facilitate effective training for their staff, including on-the-job development.
Partner with Regional Vice Presidents, District Managers, and Area Managers to align on training standards, operational goals, leadership development, and manager training.
Train, retrain, and develop in-location associates to ensure consistent high performance and adherence to company standards.
Support implementation and adoption of new technology tools to enhance operational efficiency.
Mentor, coach Field Operations Support Managers.
Develop selected locations to meet company standards for certification as training centers; conduct validation visits and provide ongoing coaching to ensure compliance and excellence.
Conduct field audits to assess and ensure operational excellence, while supporting teams in meeting revenue targets and driving sales performance.
Motivate team members through coaching and engagement strategies to foster a productive and goal-driven work environment.
Collaborate cross-functionally with other departments to support training initiatives.
Develop instructional outlines and utilize appropriate teaching methods such as individual training, group instruction, lectures, demonstrations, workshops, and meetings where needed.
Provide feedback to employees and managers to support ongoing development.
Support special projects and ongoing operational needs as assigned.
Ability to work varying shifts, weekends, holidays, and extended workdays to support business needs.
Extensive regional travel is required.
Office-Based Support
Serve as subject matter expert (SME) for all operational company processes.
Conduct post-project evaluations to assess success and identify best practices.
QUALIFICATIONS: The Senior Field Operations Support Manager should have a strong background in hospitality or training with exceptional communication and presentation skills. The Senior Field Operations Support Manager must have background in mentoring, coaching, developing and leading. They must be capable of delivering high-quality results under tight deadlines and demonstrate both an outgoing personality and a disciplined work ethic. Manager experience required and multi-until manager experience preferred. Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and Teams is required.
EDUCATION AND/OR EXPERIENCE: High school diploma. Two to three years in hospitality, training, or a managerial role. Proven experience in implementing training programs for frontline and/or management staff. Experience with performance coaching, leadership development, and hospitality service standards is highly valuable.
Who We Are
Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world's premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com .
The approximate pay rate for this position is $75,000 - 85,000 annually plus bonus. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.
Our company culture reflects our commitment to world-class entertainment. We're more than just coworkers; we're a tight-knit community of colleagues and friends. Join a team that works hard, plays hard, and enjoys some seriously fun perks.
Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: ************************************
Director of Operations
Operations manager job in Anaheim, CA
With a legacy spanning over 35 years, Harris Spice has been a trusted partner and leading supplier of high-quality spices, herbs, and innovative seasoning blends. With international facilities and a global supply chain, we proudly serve multiple channels of trade-including industrial bulk, food service, and retail. Our commitment to excellence, quality and consistency has earned us the trust of some of the nation's largest and most recognized brands. As Harris Spice continues to grow, we are dedicated to cultivating a dynamic, inclusive workplace where innovation thrives. We're looking for diverse, talented individuals who are ready to grow with us and help strengthen a brand known for trust, quality, and bold flavor solutions.
Position Overview/Job Summary:
The Director of Operations is responsible for overseeing all aspects of plant operations across the Anaheim, KB, and La Palma facilities. This includes leadership and strategic oversight of production, engineering, maintenance, quality, warehousing, shipping/receiving, safety, and regulatory compliance. The Director will provide guidance to functional operations leaders and ensure that products are manufactured safely, efficiently, and in accordance with all food safety and regulatory standards. The role is critical to achieving operational excellence, supporting customer satisfaction, and meeting overall business objectives.
Essential Functions:
Lead and oversee all plant operations, including production, quality, engineering, maintenance, warehousing, shipping/receiving, safety, and environmental compliance.
Develop plant strategy and KPIs aligned with corporate goals, ensuring efficient and reliable execution of the production plan.
Build and lead a high-performance leadership team, providing coaching, training, and succession planning to the next set of operational leaders.
Define, implement, and control operations metrics and KPIs, setting specific goals aligned with the business plan following the directions provided by executive leadership.
Provide directions to the production manager to ensure finished goods are produced safely and on time according to the production schedule, within the expected quality and at the budgeted cost.
Lead Harris Spice's Safety Program to develop an accident-free safety culture. Act as Harris Spice Safety Champion, leading the team to comply with safety rules and standards.
Collect and analyze data to identify deviations to the operations plan, finding the root causes and proposing actions to achieve the expected goals.
Lead the engineering and maintenance teams to maintain the equipment and the facilities in optimum operational conditions.
Lead the planning, execution, implementation, and maintenance of CI and capital investment projects to improve operations.
Prepare and deliver the yearly operations budget. Manage and control operational expenses to keep costs within budget.
Lead warehousing, shipping and receiving operations providing proper direction to warehouse managers and coordinators.
Manage the operations headcount to execute and deliver the operations plan at the optimum labor cost.
Follow, promote, and enforce Good Manufacturing Practices (GMP) and Food Safety Standards. Become an active member of the HACCP Team.
Act as the plant's Safety Champion, cultivating a strong safety culture and ensuring OSHA and company standards are met.
Enforce GMP, HACCP, BRC/SQF, and all applicable food safety regulations.
Partner with Quality Assurance to ensure all products meet or exceed customer expectations.
Develop and manage contractors and vendors in accordance with Company's policies and procedures.
Lead the sustainability and environmental programs
Ensure finished goods are produced on time, at budgeted cost, and within food safety and quality standards.
Drive continuous improvement initiatives, including process optimization, waste reduction, and equipment reliability.
Prepare and manage the annual operating and capital budgets.
Monitor KPIs, labor utilization, production costs, and yield performance to ensure financial targets are met.
Develop and maintain vendor and contractor relationships in line with company policies.
Prepare and deliver the yearly budget. Manage and control operational expenses to keep costs within budget.
Oversee capital projects and operational upgrades to enhance productivity and efficiency.
Ensure the facility is adequately staffed, trained, and motivated to meet production and compliance goals. Collect and analyze data to identify deviations from the operations plan, find the root causes, and propose actions to achieve the expected goals.
Work closely with supply chain and commercialization to support new product launches, strategic initiatives, and customer commitments.
Serve as a key representative of the plant in corporate reviews and audits.
Maintain positive employee relations and a collaborative workplace culture.
Partners with HR to build a comprehensive accountability framework that aligns employee performance with business objectives
Other duties as assigned
Skills/Qualifications:
College degree in science, business, or engineering field. An MBA degree or certification in equivalent study programs is a plus.
10 years of experience in manufacturing and operations management in a high-speed automated manufacturing operation. Minimum 5 years of experience in food, pharmacy, or consumer goods.
Demonstrated experience and success in the implementation and management of process efficiency metrics (OEE), process mapping, budgeting, and production standards.
Proficient in MS Office and fluent with MRP/ERP or any other inventory and production control systems.
Strong understanding of Food Safety Systems (GMP, HACCP, BRC or SQF). HACCP Certification is a plus.
Proficient with safety systems/programs and OSHA requirements. Certification in the OSHA 30-hour program or equivalent is required.
Excellent verbal and written communication skills
Bilingual English Spanish is highly preferred.
Physical Requirements
Must be able to work in a sitting or standing position for extended periods in a manufacturing environment.
Manual dexterity to perform data entry functions.
Ability to bend, pull, stoop, and reach to perform functions.
Ability to lift up to 35 lbs.
May be exposed to heat, fumes, noise, and humidity, etc.
Must have the cognitive and mental capacity to perform essential job functions.
Must be able to communicate effectively orally and in writing.
Visual acuity to read documents, computer screens, files, etc.
Ability to hear in person and via phone.
The statements herein are intended to describe the general natureand levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Harris Spice reserves the right to revise or change job duties and responsibilities as the need arises.
Equal Employment Opportunity Statement
Harris Spice is a certified Minority-owned business. Our business is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Senior Vice President Portfolio Operations
Operations manager job in Irvine, CA
Endeavor Agency (************ CRE.com) is a commercial real estate talent agency providing high-touch recruitment services throughout California and major western US cities. Endeavor has engaged with a dynamic, privately held commercial real estate association management company seeking a Senior Vice President to join their team in Irvine, CA.
Job Responsibilities:
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned to every duty.
People:
Engaged executive presence with team in scope of role
Build strong relationships of trust with internal (i.e., peers and support teams) team.
Maintains a positive, cohesive work environment to attract and retain top level leaders throughout the organization.
Build a highly functioning team of leaders through performance management, succession planning, coaching, mentoring, and leading by example.
Ability to clearly communicate, motivate and inspire others to reach company vision.
Growth and Strategy
Positively contribute to sales and EBITDA goals
Provide overall executive leadership and strategic direction for the Commercial Management Division. This includes frequent interaction with association managers, business leaders, existing clients, prospective new clients, and company leaders.
Responsible for annual business plan - driving financial performance to achieve targeted performance margins as identified in business plan.
Provides year-end input to corporate budget and in particular, to those line items within area of responsibility.
Maintain client retention goals as outlined in business plan.
Develop and implement strategies that promote the organization's mission, core values and global service standards.
Identify client opportunities with new and existing clients. In partnership with Business Development and Marketing, support and participate in client presentations that lead to generating new business.
Drive business improvement and compliance through new or enhanced technology/processes.
Operations:
Follows regional and/or national policies and operational protocols.
Implement best practices, innovation, creative thinking, and employment of business practices throughout the company.
In a growing and evolving culture of change, lead and participate as an Executive Sponsor for Regional or National initiatives.
Manage and direct regional leaders (Vice Presidents, Regional Managers, and Support Teams) to ensure the company's operational priorities are aligned with the company policy, legal guidelines and long-term goals of growth.
Education & Experience:
Must possess a college degree; or equivalent industry experience.• Preferred to possess a licensed California Real Estate Broker; may need to obtain additional licenses for other regions in which MarWest performs third party property management
Has a minimum of 5 years' experience in an executive leadership role within commercial property management and preferably within the niche of commercial association management
5+ years of proven leadership skills and ability to lead large teams at an executive level or greater.
Manager, New Clinic Openings & Local Marketing Activation
Operations manager job in Irvine, CA
Reports to: Vice President, Marketing
Founded in 2014 by Dr. Brett Florie, Hydration Room is redefining proactive healthcare by blending holistic wellness with Western medicine. With 45+ clinics and rapid expansion underway, our mission is to deliver exceptional IV and injection therapies in a supportive, wellness-focused environment. We are a high-growth health and wellness company committed to raising the standard of clinical care and patient experience.
Role Summary
The Manager, New Clinic Openings & Local Marketing Activation drives the success of Hydration Room's new clinics by leading marketing activities from pre-opening through maturity. This role ensures each new location launches with strong community awareness to conversion, early patient trial, and membership momentum , and a repeatable framework for growth.
As part of the Marketing team, this person collaborates across Operations, Finance, and Clinic Staff to bring new clinics to life by building local brand awareness, driving foot traffic, bringing in new patients, aligning execution, and turning insights into real-time, scalable actions.
Welcome to your healthy place.
Core Role Responsibilities:
New Clinic Ramp & Local Activation
Lead all pre-opening and launch marketing initiatives, including digital, grassroots, and in-market activations.
Build and manage local marketing calendars to generate awareness, drive patient volume, and accelerate membership ramp.
Coordinate all local signage and in-clinic collateral, ensuring brand consistency, timely production, and high-quality execution.
Partner with the marketing team to localize creative and messaging for each market while maintaining visual and voice alignment with brand standards.
Create KPIs and analyze market-level performance data (awareness, acquisition, conversion, retention) to identify key drivers of success and opportunities for optimization.
Create market and partnership lists to support targeting, outreach, and promotional planning. Show return on investment.
Paid Media & Performance Collaboration
Work with the marketing and media teams to support budget allocation, campaign setup, and performance reporting for new clinic launches.
Review campaign dashboards, share insights, and recommend adjustments to optimize spend and conversion performance.
Community Partnerships & Outreach
Build relationships with local fitness studios, wellness partners, and community organizations.
Negotiate cross-promotional partnerships and sponsorships to expand Hydration Room's local footprint.
Work with the Social Lead to coordinate local influencer and ambassador activations, leveraging user-generated content (UGC) for authenticity and reach.
Membership Growth
Lead pre-opening membership campaigns, including digital funnels, referral programs, and local outreach.
Collaborate with Wellness Coordinators (WCs) by providing scripts, training, and promotional support for new offers and events.
Partner with the marketing team to deploy email and SMS lifecycle campaigns that drive rebookings, reviews, and memberships.
Use data to guide offer strategies, including when to extend or expire based on conversion performance.
Grand Openings & Events
Plan and execute grand opening events, media coverage, and community activations that drive awareness and early adoption.
Manage signage, collateral, and events.
Serve as the marketing point of contact on-site during opening week to ensure coordinated execution and brand alignment.
Reviews & Reputation
Provide reporting on review quantity and quality for new clinics, tracking progress and trends.
Support Operations and Clinic Staff with review scripts, training, and tactics to encourage positive feedback and increase review volume.
Cross-Functional Collaboration& Leadership
Partner with Operations to align staffing, readiness, and patient experience with marketing activations.
Collaborate with Finance and Marketing Leadership on budget management and ROI analysis.
Act as an internal ambassador for local marketing excellence, influencing clinic teams through consistent communication, training, and hands-on support.
Capture and share best practices and lessons learned to strengthen future openings and drive scalable growth.
What We Offer:
A fun, growing workplace where you can promote health and wellness in your community.
Direct impact on Hydration Room's ability to grow and deliver accessible wellness care.
Opportunity to shape the recruiting function and eventually build/lead a high-performing hiring team.
Competitive pay and benefits, plus high visibility to executive leadership in a rapidly expanding wellness brand.
Career development opportunities.
Free IV/Injection perks program.
Vacation time.
Participation in a 401k program.
Employee Assistance Program.
Medical, dental, vision, paid life insurance, and voluntary benefits are available for all full time employees.
The salary range for this role is $85,000 - $95,0000 per year. Bonus eligble.
Qualifications & Required Skills:
4+ years of experience in multi-unit wellness, fitness, or retail marketing.
Proven success in pre-opening, local marketing, and community partnership development.
Experience working with paid media, creative, and analytics teams to drive performance.
Strong understanding of marketing tools and platforms, such as Google Ads, Meta Ads Manager, HubSpot, and CRM dashboards.
Excellent project management and organizational skills, able to manage multiple openings simultaneously.
Data-driven mindset with the ability to interpret insights and act on them quickly.
Strong interpersonal and communication skills with both internal teams and external partners.
Willingness to travel up to 40-50% to support openings across California and future markets.
Physical Requirements:
Ability to sit at a desk for prolonged periods
Ability to stand for prolonged periods of time if needed
Must be able to traverse the entire facility
Must be able to lift up to 15 pounds at times
This indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all inclusive or specific to any employee. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. This description is not intended to limit or in any way modify the right of any manager or supervisor to assign, direct, and control the work of employees. An ability to competently perform all the essential functions of the position (the combination of all essential duties and all essential skills and abilities listed above), with or without reasonable accommodation, is a basic requirement of all positions at the Hydration Room. The Hydration Room is an equal opportunity employer and will make reasonable accommodations in accordance with applicable law so that qualified employees can perform the essential functions of the job. Nothing in this changes the at-will employment relationship existing between the Hydration Room and its employees. The Hydration Room reserves the right to amend this job description at any time.
Director of Service Operations
Operations manager job in Irvine, CA
Director of Service Operations | North America
Adecco Permanent Recruitment is seeking an experienced Director of Service Operations to lead our clients centralized Service departments across North America. This strategic leadership position oversees Training and Technical Support, Service Desk, Service Administration, and Continuous Improvement teams. The Director of Service Operations reports directly to the Vice President of Service and is responsible for driving operational excellence, maximizing team efficiency, and delivering exceptional customer satisfaction.
Location: California
Job Type: Full-time, Senior Leadership
Reports To: Vice President of Service
What You'll Do as Director of Service Operations
Lead Strategic Service Operations
As our Director of Service Operations, you'll develop and execute strategic vision across multiple service departments, aligning operational goals with company-wide customer experience initiatives and global business objectives. You'll be accountable for performance metrics, resource optimization, and measurable business impact across all service functions.
Manage Multi-Department Operations
Oversee daily operations for Training, Technical Support, Service Desk, and Service Administration teams
Implement and maintain Standard Operating Procedures (SOPs) across all departments
Optimize workforce management including staffing, scheduling, and escalation protocols
Drive efficiency improvements and resource utilization across service operations
Build and Develop High-Performing Teams
Lead, mentor, and develop managers, supervisors, and service agents
Create performance management frameworks and conduct regular evaluations
Design and implement training and professional development programs
Foster employee engagement, retention, and a positive work culture
Manage both local and remote team members effectively
Drive Data-Driven Performance Improvements
Monitor and analyze key performance indicators (KPIs) including Average Handle Time (AHT), Net Promoter Score (NPS), Invoice Processing metrics, Technical Support Resolution rates, and Training effectiveness
Implement business intelligence and analytics strategies using tools like Qlik
Identify operational trends and implement continuous improvement initiatives
Generate actionable insights from performance data
Champion Customer Experience Excellence
Build and maintain a customer-centric service culture
Develop best practices for customer service interactions and support
Handle escalated customer issues and complex service inquiries
Implement customer feedback systems to drive service quality improvements
Improve customer satisfaction scores and loyalty metrics
Optimize Service Technology Stack
Evaluate and implement service operations technology solutions
Manage systems including iGrow, Salesforce, SAP, and Qlik analytics platform
Streamline workflows through technology optimization
Drive digital transformation initiatives for service operations
Manage Service Operations Budget
Develop and manage FTE (Full-Time Equivalent) budgets for service teams
Create financial forecasts and resource allocation plans
Implement cost-control measures while maintaining service quality
Maximize ROI on service operations investments
Ensure Compliance and Quality Standards
Maintain compliance with company policies, industry regulations, and legal requirements
Implement quality assurance programs and monitoring systems
Establish and enforce service level agreements (SLAs)
Director of Service Operations Qualifications
Required Experience and Skills
Experience: 10+ years in Service Operations, Contact Center Operations, Customer Support Management, or related field
Leadership: Minimum 5 years in senior leadership roles managing both local and remote teams
Education: Bachelor's degree (BA/BS) required in Business Administration, Operations Management, or related field
Global Programs: Proven track record establishing and leading successful global learning and development programs
Strategic Thinking: Demonstrated ability translating business strategy into actionable operational plans
Analytical Skills: Strong data analysis capabilities with critical thinking and independent problem-solving
Change Management: Ability to prioritize effectively and adapt as business priorities shift
Relationship Building: Excellent interpersonal skills with ability to influence stakeholders at all levels
Customer Focus: Strong customer service orientation with proven track record improving customer satisfaction
Technical Skills and Systems Experience
Proficiency with Learning Management Systems (LMS) and training software platforms
Experience with CRM systems (Salesforce preferred)
Knowledge of ERP systems (SAP experience a plus)
Familiarity with business intelligence tools (Qlik or similar)
Experience with workforce management and service desk software
Strong Microsoft Office Suite skills including Excel for data analysis
Leadership and Soft Skills
Exceptional communication skills, both written and verbal
Outstanding facilitation skills for virtual and in-person training/meetings
Proven ability developing talent and building organizational capability
Experience in fast-paced, growing, global organizations
Strong project management and organizational skills
Ability to work effectively under pressure and meet deadlines
Preferred Qualifications
Master's degree (MA/MS) in Business, Operations Management, Organizational Development, or related field
Professional certifications in Training and Development (CPTD, CPLP, or similar)
Six Sigma, Lean, or other process improvement certifications
ITIL (Information Technology Infrastructure Library) certification
Experience in specific industries (if applicable to your company)
Why Join Our Service Operations Team
As Director of Service Operations, you'll have the opportunity to make a significant impact on customer satisfaction and operational excellence. This role offers competitive compensation, professional growth opportunities, and the chance to lead transformational change across multiple service functions in a growing global organization.
Keywords
Director of Service Operations, Service Operations Manager, Customer Service Director, Contact Center Director, Technical Support Manager, Service Desk Manager, Operations Director, Customer Experience Leader, Service Excellence, Call Center Director, Support Operations Manager, Training and Development Director, North America Service Operations
Independent Operator - Store Manager
Operations manager job in Huntington Beach, CA
Grocery Outlet is a rapidly growing, family-oriented retailer dedicated to providing customers with high-quality, deeply discounted products. With commitment to our communities and a strong network of independent operators, we offer a unique business model that empowers entrepreneurs to run their own stores. Our mission is to deliver exceptional value to customers while fostering a culture of independence, integrity, and community impact.
Founded in 1946, Grocery Outlet has a rich history of providing exceptional bargains to customers while supporting local entrepreneurs. Over the decades, we have expanded to more than 500 locations across the United States, maintaining our reputation as the leading extreme-value grocery retailer. Our continued growth and success are driven by our commitment to innovation, strong supplier relationships, and our independent operator model, which has helped countless business owners achieve financial and personal success.
The Independent Operator Role
The Independent Operator (IO) is a hands-on, entrepreneurial role where individuals take ownership of their Grocery Outlet store. This is a unique business opportunity, not a franchise, giving operators the autonomy to run their business while benefiting from the support and resources of an established retail brand.
Key Responsibilities:
Store Operations: Oversee daily store functions, including inventory management, compliance, and financial oversight to ensure profitability and growth.
Leadership & Team Development: Recruit, hire, and train a high-performing team to deliver outstanding customer service and operational excellence.
Buying & Merchandising: leveraging Grocery Outlet's unique buying model. Order the variety and quantity of products to meet the unique preferences of your local community.
Community Engagement: Support local organizations and causes you are passionate about, aligning with our mission of "Touching lives for the better”
Financial & Business Acumen: Manage financial performance, including sales, margins, expenses, and overall profitability.
Customer Experience: Create an inviting shopping experience by maintaining a clean, organized, and well-stocked store.
Benefits:
Operational Autonomy: Run your store the way you think is best for your community, employees, and business.
Uncapped Earning Potential: There is no limit to what you can earn; the more your store sells, the higher your commission payment will be.
Control Your Schedule: While a full-time commitment is required, you have the flexibility to choose your working hours and manage your own schedule.
Corporate Support: Receive training, mentorship, and support from marketing, finance, and business professionals to assist with any questions or issues that arise.
Qualifications:
Minimum of 4 years' retail store Management or multi-unit restaurant management experience.
Entrepreneurial mindset with a passion for retail and customer service.
Strong leadership skills and the ability to build and develop a team.
Business acumen, including financial and operational management experience.
Willingness to relocate and commit to the full training and onboarding process.
A drive for success and the ability to work independently while leveraging the support of the Grocery Outlet network.
This is not the right opportunity for you if you…
Are looking for a passive investment or absentee ownership.
Are interested in selling property or real estate to Grocery Outlet.
Are expecting Grocery Outlet to build a store in a specific location at your request.
If you're ready to take control of your future and own your success, the Grocery Outlet Independent Operator opportunity could be the perfect fit for you!
Grocery Outlet Privacy Policy - *************************************************
Operations Manager
Operations manager job in Los Angeles, CA
E-Commerce Operations Manager
Compensation: Base: $65,000-$85,000 + Performance-Based Bonus tied to operational metrics.
*Important* A short online pre-employment assessment conducted by Criteria Corp is required before a candidate is considered. Please copy and paste the link provided at the bottom of this page.
SaunaBox is one of the fastest-growing and most innovative brands (per Inc Business) in the health & wellness space, building premium sauna products for modern consumers and businesses. We operate in a fast-paced, dynamic startup environment where speed, accuracy, and operational excellence fuel our growth. We are looking for a process-driven, detail-oriented E-Commerce Operations Manager who thrives in systems, loves clean data, and can confidently own the backbone of our operations, from ERP accuracy to fulfillment performance, inventory management, wholesale operations, and cross-functional execution. If you're energized by building processes, scaling operations, and working in a brand that's expanding quickly, this role is for you.
What You'll Do (Key Responsibilities) -
ERP Ownership & Inventory Management
Own the ERP system and ensure all data is accurate, updated, and a reliable source of truth.
Maintain healthy inventory levels and prevent stock-outs through proactive monitoring.
Implement & systemize inventory control processes.
Place purchase orders (POs) aligned with the company's Operational Plan.
Execute demand forecasting, inventory analysis, and provide reporting to leadership.
Track, manage, and optimize inventory turn and accuracy across all channels.
E-Commerce Operations
Coordinate daily with fulfillment partners to ensure accurate shipping windows and delivery expectations.
Monitor orders that are delayed or not shipping on time, resolving issues before they escalate.
Create and maintain products in Shopify.
Audit and oversee invoices and charges from fulfillment vendors - 3PL, freight forwarder, etc.
Manage vendor spend reconciliation and ensure accurate monthly reporting.
Wholesale Operations
Ensure adequate inventory allocation/reservation for wholesale purchase orders.
Receive wholesale POs, coordinate with 3PL for reservation, and manage ship windows via EDI.
Upload and maintain inventory in OrderStream.
Set up new products for wholesale distribution partners.
Manage EDI platforms end-to-end, ensuring
On-time ship windows
Accurate ASNs
Correct vendor invoicing
Monitor and reduce wholesale chargebacks through operational excellence.
Operational Excellence
Create, implement & monitor Standard Operating Procedures (SOPs) related to inventory management, ECOM/WS Operations, and logistics.
Automate & systematize routine operational tasks through AI.
Work closely with COO and provide weekly updates to the executive leadership team.
Key Metrics You Will Own
Stock-Out Prevention
On-Time To Request / On Time Delivery (Direct to Consumer & Wholesale)
Wholesale Chargebacks
Sell Through Rate / Inventory Turnover Ratio / Carrying Costs
Operational Cost Savings
Who You Are (Qualifications & Experience)
Required
Technical
1+ years experience in ERP systems and fulfillment operations
Strong process orientation with the proven ability to build clear, effective SOPs.
Experience with PO placement, demand planning, inventory forecasting, and vendor coordination.
Familiarity with Shopify maintenance and product setup.
Ability to conduct data analysis & presentation - and ability to create meaningful actions from data.
Non-Technical
Flexible working hours to communicate with overseas vendors.
Comfortable working in a fast-paced, ever-changing startup environment, and the ability to “wear many hats”.
Clear & direct communicator.
Preferred
Experience in scaling DTC e-commerce or hardware startups.
Experience working in fulfillment or logistics.
Strong analytical mindset with an eye for data cleanliness and operational efficiency.
Experience with EDI, wholesale invoicing, and managing large retail accounts.
Understanding of fulfillment workflows (3PLs, cross-dock, freight, etc.).
Why Join SaunaBox?
Be part of a high-growth wellness brand redefining modern recovery solutions.
Direct ownership over critical operations that drive company performance.
Opportunity to build the systems and processes that scale our next stage of growth.
Opportunity for role & responsibility growth as SaunaBox grows.
Competitive salary + bonus tied to meaningful metrics (EBITDA, inventory turn, OTTR).
Competitive benefits: Unlimited PTO, paid health insurance, access to SaunaBox product catalog, employer sponsored 401K, opportunities to attend in person health & wellness events.
Fast-paced startup culture with autonomy, impact, and cross-functional collaboration.
*All applicants must take the pre-employment assessment before being considered for the role. There are two parts to the test which include a general aptitude test accompanied by a personality test. This brief exercise should take approximately 30 minutes. Copy and paste this link to participate in the assessment. *******************************************************************
Chief of Operations - Luxury Fashion Brand
Operations manager job in Los Angeles, CA
Chief of Operations - Strawberry Paris
Full-Time | Downtown Los Angeles HQ l IN PERSON
***********************
READ IT COMPLETELY - YOU WONT REGRET IT
Strawberry Paris is more than a brand-it's a dream of ultra-luxury boho romance. Inspired by the easy style of Zimmerman and the classic charm of Chloé, we create feminine, sun-kissed collections that mix skilled craftsmanship with modern travel vibes. Every piece comes from top factories using the best materials to capture that feeling of Parisian escape.
We launched in 2025 and in less than 6 months we've already smashed past $1M in sales. Vogue France called us “the new boho obsession,” Who What Wear declared our strawberry-pink silk dresses “the piece of the season,” and every cool-girl influencer from Paris to Venice Beach is wearing us.
Now we're scaling fast-and we need a world-class Chief of Operations who operates like a true owner: a strategic powerhouse who executes relentlessly, pushes boundaries, delivers results (no excuses), finds ways to make the impossible happen, and works at lightning speed. You'll be the CEO's trusted partner, driving operations across the entire business while we build the next billion-dollar boho icon.
The Role
As Chief of Operations, you'll report directly to the CEO and be the key driver of our daily work. You'll lead in a fast-growing luxury brand, handling everything from expanding wholesale sales to running marketing efforts and managing production. This means leading big projects to help us succeed in multiple sales channels, combining strong operations with creative ideas. If you enjoy turning big plans into real results, you'll flourish here and help us reach customers around the world.
Key Responsibilities
Drive Wholesale Sales Growth and Manage Sales Staff: Lead hiring, training, and ongoing tweaks for our sales team. Track performance closely, use data to build growth plans, open new accounts, manage trade show calendars, and build strong client relationships for steady loyalty and higher revenue.
Boost the Brand with Marketing: Work with the CEO on smart strategies like paid ads, influencer deals, celebrity features, and content plans to increase online sales and build global awareness.
Manage Production, Manufacturing, and Build Collections: Find and partner with top factories worldwide, guide product development from idea to finished item, track deadlines closely, and create high-quality samples, prototypes, and sales tools.
Lead Key Projects and Day-to-Day Office Management: Handle full project management for complex initiatives, from setting up CRM systems to building automation tools that help teams work faster. Keep the office running smoothly as the main manager of daily tasks.
Handle Financial Operations and Track KPIs: Oversee shipping, accounts receivable (returns/refunds), and accounts payable to ensure on-time payments and meeting targets. Track financials closely to hit KPIs and ensure profitability.
Support Daily Operations and Budgets: Track all company expenses and give useful advice, while acting as the CEO's main partner for everyday decisions and strategy changes.
Plan for Expansion: Set up our franchise and partnership area, finding chances to open physical stores in key markets.
Who We're Looking For - A Strong Leader Who Gets Results Quickly and Well
Experienced Leader: 3+ years in operations leadership, executive strategy, or high-level roles in luxury fashion, wholesale, or e-commerce (boho/feminine/high-end apparel a huge plus).
Smart Planner: Strong analytical skills with a history of growing revenue through data-driven strategies, client acquisition, and process optimization.
Team Player with Creative Skills: Real experience in marketing (ads, influencers) and production (sourcing, development, quality control).
Tech Expert: Skilled in CRM (Salesforce/HubSpot), automation (Zapier), financial software (QuickBooks/ERP), and project tools (Asana/Monday.com).
Luxury Professional: Excellent organization, discretion, and attention to every detail. Tough under pressure with a friendly, motivating attitude.
Growth-Focused: Top performer who delivers results others think are impossible-and faster. Bachelor's or Master's in Business, Fashion, or related field; fluent in English (French a plus).
What You Get - A Package Built for Hustlers
Base salary $30-$36/hour (~$62,400-$74,880/year full-time - strong for high-impact leadership roles in luxury fashion, with fast growth potential)
GUARANTEED RAISES EVERY 6 MONTHS ! : 2% every 6 months (4% yearly) for first 2 years - automatic progression to higher base by year 2
GUARANTEED ANNUAL BONUS: $1,000 guaranteed → up to $10,000
Profit-sharing: Up to 15% of net profits distributed annually as extra bonuses to all staff based on performance - the harder we hustle together, the bigger everyone's share
GUARANTEED $3,000 loyalty bonus at 3-year mark
Generous clothing allowance (obviously) -- 2 FREE PIECES PER MONTH
20 paid days off to start (13 PTO + 7 sick), growing +4 vacation days/year (cap at 25 PTO = up to 32 total days), plus 5 major holidays (separate)
$150/month health & wellness stipend
Travel perks, dreamy DTLA showroom vibes, and direct partnership with the founder
Monthly PERSONAL GROWTH Bonus: $150-$350 extra every month when you present and execute a clear growth action plan to grow your skills that help the company (stackable!)
Monthly Einstein Award: $100 cash for standout intelligent growth (yes - earn both monthly bonuses if you're crushing it)
Our Culture - Built for Builders
Small 10-person team, lightning-fast execution, weekly 5-minute power meetings with the CEO, Friday catered lunches + skill shares (with $100 prizes), potlucks ($50 prizes), quarterly Shark Tank pitches ($200 prizes). We reward results, ownership, and hustle - no excuses, just “how do we make it happen?”
Ready to step in as the operational powerhouse and drive Strawberry Paris to the next level?
Send your resume + a cover letter sharing your biggest operational/growth win and why you're ready to build a billion-dollar luxury brand.
Email: ************************
Subject: Chief of Operations - [Your Name] - Let's Build a Billion-Dollar Brand
We move fast. The right person starts ASAP.
Don't wait - your future at a rocket-ship luxury brand is waiting. 🍓✨
Check us out: ***********************
Strawberry Paris is an equal opportunity employer committed to diversity, equity, and inclusion in every thread.
Assistant Operating Director
Operations manager job in Los Angeles, CA
Los Angeles, California, (Santa Monica, CA Office Location) | Full-Time | Leadership Role | $62,500 + Benefits & Bonus Opportunities
At Cornerstone Caregiving, we are dedicated to helping older adults age in place with dignity, compassion, and exceptional support. As we continue rapid nationwide growth across more than 400 offices, we are building strong in-office leadership teams to ensure every client and caregiver receives the highest level of care.
We are seeking an Assistant Operating Director (AOD), a key leadership role and the Operating Director's second-in-command. This position leads in-office operations, scheduling oversight, staff support and development, client care quality, and communication with Home Base. If you thrive in a fast-paced environment, love developing people, and bring strong organizational and operational excellence to your work, this role is for you.
Office Leadership & Operations
Serve as the OD's primary in-office partner, helping drive daily operations and maintain a strong, cohesive work environment.
Lead, coach, and support in-office staff; reinforce Cornerstone's standards, values, and culture.
Onboard and train new office managers, ensuring clarity, confidence, and consistent performance.
Conduct weekly 1:1 check-ins, performance reviews, coaching, and disciplinary action when needed.
Share on-call rotation with office leadership.
Oversee administrative workflow and follow-through, including payroll notes, shift verification, and operations updates.
Maintain accurate documentation in alignment with Cornerstone policies and state requirements.
Assist with recruiting, onboarding steps, and staff oversight to support office growth.
Client Care & Quality Assurance
Oversee scheduling operations to ensure timely coverage and an excellent client experience.
Respond to client escalations with urgency, professionalism, and empathy.
Conduct check-up calls, quality visits, and client follow-ups to ensure satisfaction and care continuity.
Ensure state-required supervisory visits are completed (as applicable).
Serve as a backup for client assessments when the Operating Director is unavailable.
Qualifications
Bachelor's Degree preferred but not required, high school diploma or equivalent required.
2+ years of experience in management, leadership operations, or human resources.
Experience hiring, recruiting, training, scheduling, and supervising staff.
Leadership experience within the healthcare or home care industry.
Ability to work autonomously in a fast-paced environment.
Comfort managing multiple priorities and shifting needs throughout the day.
Other Requirements
Valid driver's license and auto insurance.
High proficiency with technology, especially Google Workspace.
High attention to detail and exceptional follow-through skills.
Strong communication and interpersonal skills.
Compensation & Benefits
$62,500 starting salary
Growth Bonuses
Medical, Dental, Vision benefits package.
12 days of PTO annually.
Phone stipend.
Leadership development, mentorship, and opportunities for career growth as Cornerstone expands nationwide.
Why You'll Love This Role
You are the central in-office leader, ensuring clarity, rhythm, and daily operational success.
You will directly shape staff performance, team culture, and client experience.
You'll grow in leadership through hands-on coaching, development, and operational oversight.
Your work makes a direct impact on seniors, caregivers, and families in your community.
Join a mission that matters.
If you're an energetic, people-first leader who thrives on organization, communication, and problem-solving, we'd love to meet you. Apply today and help guide a team that provides meaningful care to those who once cared for us.
**
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.**
Store Manager - Rodeo Drive (Michael Kors Collection)
Operations manager job in Beverly Hills, CA
STORE MANAGER, LIFESTYLE
WHO YOU ARE:
Our leaders at Michael Kors are stylish, fashion forward, driven, multi-tasking individuals who knows how to keep their team focused and inspired. Success starts with being an entrepreneur, a true shopkeeper mentality. We encourage an innovative workplace to creatively drive your business by being a hands-on leader! As a Store Manager, you will develop a dynamic team that is focused on the client experience and building lasting relationships, while strategically driving the business through proactive planning, innovation, and execution.
WHAT YOU'LL DO:
Empower, develop, motivate, and work alongside team to drive results through delivering an elevated customer experience
Recruit, hire, and retain best in class talent
Deliver operational excellence in all store processes
Develop and execute strategic business plan while driving incremental sales utilizing cross functional partners and marketing opportunities
Create foot traffic through community involvement and hosting events
Build a client book through establishing client relationships to drive additional traffic and create client engagement
Drive Omni channel sales by utilizing all available tools and technology
YOU'LL NEED TO HAVE:
2+ years of Store Manager experience at a specialty retailer
WE'D LOVE TO SEE:
An entrepreneur with the ability to drive results; adaptable, problem solver, and strategic
Well connected with the ability to engage; a true brand ambassador
Customer service obsessed; ability to sell with a passion for styling and love for fashion
Strong in performance management and team development
Technologically savvy individual with an entrepreneurial spirit
THE BENEFITS
Cross-Brand Discount
Clothing allotment
Competitive paid time off
Internal mobility across Versace, Jimmy Choo and Michael Kors
Exclusive Employee Sales
Paid Parental Leave
401k Match
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at ****************************************.
GM, Retail
Operations manager job in Santa Monica, CA
Employment Type: Full-Time
Compensation: $160,000 - $170,000 + up to 25% incentive
Plug is the only wholesale platform built exclusively for used electric vehicles. Designed for dealers and commercial consignors, Plug combines EV-specific data, systems and expertise to bring clarity and confidence to the wholesale buying and selling process. With the addition of Trade Desk™, dealers can quickly receive cash offers or list EV trade-ins directly into the auction, removing friction and maximizing returns. By replacing outdated wholesale methods with tools tailored to EVs, Plug empowers dealers to make faster and more profitable decisions with a partner they can trust. For more information, visit *****************
The Opportunity
As Plug expands its marketplace capabilities, we are launching a Retail offering that brings vehicles directly to consumers-leveraging an asset-light model built on strong operating partners rather than owned infrastructure.
The GM of Retail will be responsible for launching Plug's first retail location in Los Angeles, proving the operating model, and expanding the program nationwide.
This role owns the direction, execution, and performance of Plug's Retail program. While this role does not directly manage a large team, it carries clear authority over Retail strategy, priorities, and operating decisions, and requires close partnership with Plug's functional leaders and external operating partners.
What You'll Do...
Launch & Market Entry
Own the end-to-end launch of Plug's first retail location in Los Angeles.
Define launch scope, timelines, and readiness criteria.
Coordinate internal teams and external partners to bring the location live quickly and reliably.
Ensure regulatory, operational, and customer experience requirements are met at launch.
Operating Model
Design and refine Plug's asset-light retail operating model.
Establish Plug's retail standard, leveraging a data-driven approach to maximize throughput, margins and customer experience
Monitor partner performance and continuously improve quality, speed, and cost.
Cross Functional Leadership
Drive alignment across Product, Ops, Dealer Success, Marketing, Legal, and Finance.
Lead weekly cross-functional working groups to unblock issues, make tradeoffs, and keep milestones on track.
Define and own core Retail KPIs including conversion, margin, inventory turn, retail mix and customer satisfaction.
Expansion & Scale
Capture learnings from the LA launch and codify them into a repeatable playbook.
Develop a clear framework for selecting and launching new markets.
Lead expansion into additional cities once the model is proven.
Identify when additional resources or dedicated roles are required to support scale.
What You'll Bring...
7+ years of experience in marketplaces, automotive, operations, or consumer businesses.
Experience launching or scaling a new product, program, or business line within an existing organization.
Proven ability to lead cross-functionally without formal authority.
Strong operational judgment and comfort navigating ambiguity.
Clear communicator with strong stakeholder management skills.
50%+ travel to support launches in future cities
Preferred Requirements
Automotive or EV ecosystem experience.
Marketplace, logistics, or pricing background.
Prior people management experience.
Why Plug?
Direct ownership of a core growth lever in a rapidly evolving market.
Opportunity to shape Plug's external ecosystem from early stages.
Work directly with operators who have scaled multi-billion-dollar businesses in automotive, EV, and marketplaces.
High impact, high autonomy, and clear line of sight to company-level outcomes.
This full-time position is based in Santa Monica, CA. We welcome candidates from all locations to apply, provided they are willing to relocate to Plug HQ for the role. Relocation assistance will not be provided for successful candidates.
Plug is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Next Steps:
Ready to build something from scratch and lead with impact? We'd love to meet you. Email **************** with your best pitch as to why we should connect with you!
Associate Manager, Risk & Leave of Absence
Operations manager job in Anaheim, CA
Join the Pacsun Community:
Co-created in Los Angeles, Pacsun inspires the next generation of youth, building community at the intersection of fashion, music, art and sport. Pacsun is a leading lifestyle brand offering an exclusive collection of the most relevant brands and styles such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more.
Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development. Through our PacCares program, we are committed to our responsibility in using our platform to drive change and take action on the issues important to our community. Join the Pacsun Community.
Learn more here: LinkedIn- Our Community
About the Job:
Administers and manages the Company workers compensation, general liability insurance, and safety programs. Responsible for administrative and tactical support for the Company accommodations program.
A day in the life, what you'll be doing:
Risk Management
Administer the Company workers' compensation and liability insurance programs.
Investigate and evaluate all on-the-job accidents and reports injury to insurance carriers.
Partner closely with the Third-Party Administrators (TPA's), insurance carriers, governmental agencies, and internal/external legal counsel on liability insurance issues, accommodations, return to work status and audits.
Coordinate with Human Resources and management on injured workers, restrictions, and returning to work.
Coordinate visits to clinic and compensation for employees and processes bills for payment; verify loss time for Associates.
Promotes prevention and safe working efforts related to injuries on the job.
Complete site visits (HQ and Store) to confirm workplace safety protocols are being followed and/or gather feedback from stakeholders.
Partner with Finance for monthly cost and claims analysis
Lead HQ Safety Program and efforts.
Ensure applicable policies and laws are being applied consistently, accurately, and timely in all locations; proactively identify risk and escalate as needed for high level resolution.
Ensure accurate records of workers' compensation, liability insurance programs and accommodations are maintained and required filings are accurate and timely.
Coordinate all subrogation efforts across the enterprise for property, casualty, and auto claims.
Investigate incidents with potential recovery opportunities and determine the viability of subrogation claims.
Coordinate with insurance carriers, vendors, and legal counsel to initiate and track recovery efforts.
Maintain detailed documentation and case files to support recovery and litigation processes.
Collaborate with loss prevention, legal, claims, and finance teams to improve processes and identify systemic risk issues.
Support risk mitigation initiatives by providing insights on common causes of subrogated claims.
Leave of Absence
Primary contact for associates, vendors, and agencies for Leaves of Absence (LOA) administration.
Process and coordinate administration for Leaves of Absence programs and accommodation processes, including ergonomic and ADAA, to ensure compliance and consistency based upon applicable laws and policies, in partnership with third party administrator.
Benefit payment partnership with internal and external partners, and benefit eligibility and premium payments.
Assist associates and management with questions and inquiries regarding LOA and accommodation programs and processes.
Ensure applicable policies and laws are being applied consistently, accurately, and timely in all countries; proactively identify risk and escalate as needed for high level resolution.
Analyze and continuously evaluate LOA and accommodation programs to identify and drive process improvement and cost containment.
Manage accommodation processes, including ergonomic and ADAA, to ensure compliance and consistency based upon applicable laws and policies.
Create and maintain process documentation for LOA and accommodation processes, initial associate engagement through return to work or accommodation, including associate payment methods and benefit premium payment practices.
Partner closely with the Third-Party Administrators (TPA's), insurance carriers, governmental agencies, and internal/external legal counsel on accommodations, return to work status, and audits.
Ensure accurate records of leaves and accommodations are maintained and required filings are accurate and timely.
Maintain strong working relationship with Benefits and Payroll team members to coordinate payments for associate and benefit premium collection.
Other duties as assigned.
What it takes to Join:
Bachelor's degree in business, Human Resources or equivalent or equivalent experience in a related field
5-7 years Risk Management/Workers Compensation experience and;
3 or more years of HR, benefits, or leave of absence administration.
Risk Management Certification preferred.
Solid understanding of federal and state leave of absence and accommodation regulations, including FMLA, ADAA, PPACA, FLSA, and wage and hour laws in U.S., and Puerto Rico.
Experience using Ultimate Software, UltiPro Human Capital Management and UltiPro Time & Attendance (UTA) systems, a plus.
Comprehensive and current knowledge of state laws governing Workers Compensation.
Demonstrated analytical, problem solving, and documentation skills. Demonstrated verbal, written and customer service skills.
Developing the Community/ Leadership Qualities:
Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates.
Develop and nurture strong cross functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability.
Serve as a Pacsun advocate in the industry and marketplace.
Recruit, identify, develop, and retain talent that delivers performance excellence.
As a manager, serve as a leader of company culture, norms, and conduct.
Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.
Salary Range: $78,000 - $90,000
Pac Perks:
Dog friendly office environment
On-site Cafe
On-site Gym
$1,000 referral incentive program
Generous associate discount of 30-50% off merchandise online and in-stores
Competitive long term and short-term incentive program
Immediate 100% vested 401K contributions and employer match
Calm Premium access for all employees
Employee perks throughout the year
Physical Requirements:
The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.
While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
Ability to work in open environment with fluctuating temperatures and standard lighting.
Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.
Hotel, Airplane, and Car Travel may be required.
Position Type/Expected Hours of Work:
This is a full-time position. As a National Retailer, occasional evening and/or weekend work may be required during periods of high volume. This role operates in a professional office environment and routinely uses standard office equipment.
Other Considerations:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Retail Manager, West Coast, Travel Retail
Operations manager job in Los Angeles, CA
As an LVMH Beauty West Coast Retail Manager, you will be a key leader responsible for driving the success of select LVMH beauty brands, including Givenchy, Kenzo, Benefit, Acqua di Parma, and Loewe, within a designated West Coast USA + CANADA territory. Locations are but not limited to Dallas, Hawaii, Houston, Las Vegas, Los Angeles, San Francisco, Seattle, Vancouver. Brand responsibility, retailers and retail network is subject to change based on needs of the business. As Retail Manager, you are in charge of the development of LVMH Beauty Brand business within your portfolio of airports/doors and you drive your retail teams towards collective and individual success. A true business strategist, you analyze and devise multi-faceted action plans to enable your teams to reach their POS objectives. You will manage all sales activities in alignment with the company's vision and values, focusing on achieving ambitious sell-out results and upholding brand image. This role requires a dynamic individual who can lead, inspire, and strategically manage retail operations to deliver outstanding customer experiences and drive sustained growth in an airport environment.
ESSENTIAL DUTIES AND JOB RESPONSIBILITIES
Retail Management
Work closely with key retail operators to ensure seamless business operations, including inventory management, sales performance, and superior customer service.
Consolidate sell-out objectives for the region and, in collaboration with Area Managers, adjust yearly targets by store and location.
Establish and communicate a retail strategy aligned with business ambitions, defining priorities for store visits, team coaching, and optimization levers (training, contests, bonus schemes, animations).
Centralize, review, and communicate monthly performance, challenges, local opportunities, competitive landscape, and regional progress, adjusting actions as needed.
Ensure optimal stock rotation by working at both store level and with Area Managers, implementing new processes if necessary.
Maximize performance through animation processes, managing relationships with Trade Marketing, Retail, and Training teams for proper preparation and execution in stores.
Propose and implement processes or tools to maximize retail team performance and resources in collaboration with the Retail department.
Business Performance:
Define, track, and analyze key performance indicators (KPIs) related to sales, customer experience, and team performance, recommending corrective actions to drive growth.
Provide a regional perspective with a specific focus on top doors and selected potential stores, offering insightful feedback.
Stay informed about market trends, competitor activities, and customer preferences to inform business strategies and product offerings.
Visual Merchandising:
Ensure the implementation of in-store visual merchandising aligns with brand guidelines and develops teams' understanding and operational autonomy for maintenance and merchandising intelligence.
Control and coach on the execution and adjustment of retail standards (grooming/attitude, BC shifts/planning, merchandising checklist, daily/weekly briefs including target management, challenges/KPIs).
Team Leadership, Training, and Development:
Lead, coach, and develop store teams (airport/counter managers, Beauty Consultants, generics, promoters) to achieve sales targets and deliver outstanding customer experiences.
Recruit, train, and motivate staff to foster retail growth, ensuring a qualitative service is delivered to customers.
Develop the retail team at all levels, collaborating closely with training to build short-to-mid-term development plans.
Lead and develop the regional retail team, communicating strategically and coaching on necessary aspects, guaranteeing respect for corporate rules and understanding of brand standards and values.
Define training needs by Beauty Consultant, ensure correct training, and build a team of specialists in key doors.
Develop and execute, with the help of airport managers, a pool of counter services.
Define on-counter activities to sustain sell-out performance outside of animations.
Reporting:
Reporting/Communication Liaison: Provide monthly updates/reports to Area Manager covering all aspects of the business. The monthly report is both quantitative as well as qualitative.
Travel Required:
Territory includes, but is not limited to: Dallas, Hawaii, Houston, Las Vegas, Los Angeles, San Francisco, Seattle, Vancouver
50% Travel Required
Experience Requirement:
Minimum of 3 years of experience in a similar retail management role, with at least 2 years in a leadership capacity.
Bachelor's degree preferred.
Skills & Attributes:
A curious, creative, dynamic, and proactive personality, autonomous and able to multitask while respecting deadlines.
Strong passion for beauty with in-depth knowledge of current trends and the competitive landscape.
Excellent communication and negotiation skills.
Strong leadership and people management capabilities, with proven experience in building and motivating effective teams.
Service-oriented mindset with an ability to pay attention to every detail and continuously seek improvements.
Self-motivated and a team player.
Language:
Must be fluent in English, Spanish or French is a plus.
Luxury Brand Store Manager
Operations manager job in Los Angeles, CA
Nana Jacqueline is a global luxury fashion house celebrated for its romantic femininity, timeless glamour, and modern sophistication. As we continue to expand our retail footprint, we're looking for a driven, results-oriented Store Manager to lead our boutique team and elevate the in-store experience to the next level.
This role is ideal for a strategic, people-focused leader with a passion for luxury fashion, strong clienteling expertise, and a proven ability to deliver outstanding sales results.
Key Responsibilities:
Lead, motivate, and develop the store team to achieve and exceed sales targets and KPIs.
Oversee all aspects of daily store operations while maintaining exceptional customer service standards.
Drive growth through effective CRM management and personalized clienteling strategies that build long-term customer relationships.
Cultivate a strong team culture rooted in accountability, collaboration, and luxury-level client experience.
Identify and act on sales opportunities, client outreach, and events that enhance store performance.
Ensure the boutique embodies the Nana Jacqueline brand experience through visual presentation, styling, and product storytelling.
Manage scheduling, training, and performance evaluations to support a high-performing retail team.
Provide consistent feedback and development opportunities for sales associates to reach their full potential.
Collaborate with the corporate team on merchandising, marketing activations, and VIP client initiatives.
Maintain accurate reporting, inventory management, and operational compliance.
Qualifications:
3-5+ years of retail management experience, ideally in the luxury fashion or premium lifestyle space.
Proven track record of leading teams to exceed sales goals and deliver measurable growth.
Strong expertise in CRM systems, clienteling, and data-driven sales strategy.
Excellent leadership, communication, and people-management skills.
Entrepreneurial mindset with the ability to thrive in a fast-paced, high-growth environment.
Passion for luxury fashion, styling, and brand storytelling.
Professional, polished, and customer-focused demeanor.
Willingness to work flexible hours and represent Nana Jacqueline at events or activations.
Store Manager
Operations manager job in Costa Mesa, CA
Our client, a luxury Italian footwear brand, is seeking a Store Manager to join the team at their South Coast Plaza location. The role includes driving sales, managing staff, overseeing inventory, and ensuring excellent customer service. Candidates must be able to work a full-time retail schedule, including weekends and holidays as needed.
Job Duties Include:
Lead by example in delivering exceptional customer service aligned with brand standards, ensuring a premium shopping experience through active floor presence and sales involvement
Manage, coach, and develop team performance through ongoing training, feedback, and KPI implementation, fostering a culture of accountability and growth.
Develop a strong talent pipeline, own all aspects of staff training (product, systems, selling ceremony, etc.), and support team adaptability to new tools and technologies.
Oversee inventory accuracy and product care, partner with stock team to resolve issues, and ensure proper handling of merchandise and assets.
Maintain brand VM standards, communicate local market needs, and collaborate with HQ to ensure optimal product mix and presentation.
Drive sales results through action plans, budget alignment, and entrepreneurial outreach, maintaining strong revenue focus and cost control.
Ensure compliance with all operational, POS, and cash handling procedures, holding team accountable for accuracy and integrity.
Additional duties as needed and assigned
Job Qualifications Include:
3+ years of experience in high-end or contemporary retail
Footwear experience is a plus, strong backgrounds in fashion apparel, jewelry, or accessories are equally valued
Proactive in developing creative strategies to grow the client base and drive sales
Passionate about delivering exceptional customer experiences while maintaining a strong focus on business performance
Demonstrated polished interpersonal skills, with a confident and professional presence aligned with a luxury retail environment
Ability to work flexible hours, including evenings, weekends, and holidays, as needed
Ability to lift 50lbs and stand for duration of shift
Salary: $110K-$130K + bonus
The description above is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, and qualifications required.
While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you!
If you believe you are a great candidate for this position, and the salary listed does not meet your expectations, we would still love to speak to you! PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. This role may also be eligible for additional compensation including incentive pay, discretionary bonuses, and a comprehensive benefits package, details of which will be provided during the hiring process.
Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, marital or veteran status, disability, genetic information, or any other protected status under applicable law.
We will provide reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation during the application or hiring process, please contact ****************
For positions subject to “Fair Chance” laws (including but not limited to California, Colorado, New York City, Los Angeles, and other jurisdictions), PCG will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law.
Please refer to our website: ***************** for access to our Right to Work and E-Verify.
Branch Manager - Building Products
Operations manager job in Santa Fe Springs, CA
We are working with a nationwide wholesale distributor serving commercial, industrial, and OEM construction markets. They are looking for a General Manager to oversee their Southern California operations. This location is already well-established but has plenty of room to grow. You'd be stepping into a role where you'll have full P&L ownership, team leadership responsibility, and the freedom to make local decisions, backed by a strong national brand with deep vendor relationships and fabrication capabilities across the U.S.
Responsibilities:
Full P&L responsibility
Hands-on leadership role overseeing sales, operations, and people
Direct reports: 2 Inside Sales Reps, 1 Outside Sales Rep, 1 Operations Manager
Indirect reports: 1 warehouse staff, 4 drivers
Requirements:
Live within 30-60 minutes of the branch
GM/branch leadership in wholesale distribution or building materials
Strong sales leadership focus (pipeline, customers, team development)
Building-products experience and insulation experience preferred
Assistant Store Manager
Operations manager job in Beverly Hills, CA
Location: Beverly Hills, CA (On-site) - Full-Time - New Store Opening
The Assistant Store Manager supports the Store Manager in leading a high-performing team in a new, contemporary retail store in Beverly Hills, ensuring an elevated guest experience and strong commercial results. This role combines people leadership, visual merchandising, and floor management with a hands-on approach to client service and daily operations, with a special focus on building and shaping the store culture from day one.
Key Responsibilities
Leadership & Team Management
Partner with the Store Manager to lead, coach, and motivate the store team to deliver an exceptional client experience in a contemporary fashion environment.
Act as Manager-on-Duty, setting the tone on the sales floor, driving urgency and focus on service, selling, and standards.
Support recruiting, onboarding, and ongoing training of sales associates and key holders, with an emphasis on styling, product knowledge, and clienteling.
Provide regular feedback, recognition, and in-the-moment coaching to build skills and elevate team performance.
Sales & Client Experience
Drive daily, weekly, and monthly sales performance by leading from the floor, setting clear goals, and tracking results.
Model a high-touch, service-first approach with every guest: greeting, needs assessment, styling, fitting room support, and thoughtful add-on recommendations.
Support clienteling initiatives, outreach, and appointments to build loyalty and repeat business.
Ensure service standards are consistently executed, including response time, wait time, and follow-up with clients.
Visual Merchandising & Brand Presentation
Execute and maintain brand visual standards for the contemporary space, including windows, mannequins, fixtures, and fitting rooms.
Partner with the Store Manager and visual partners on floor moves, new collection launches, and seasonal refreshes.
Ensure the selling floor is on-brand, organized, and inviting, with clear size availability and strong outfitting stories.
Provide styling guidance to the team so they can translate trend direction and brand DNA into complete looks for clients.
Operations & Loss Prevention
Support all daily store operations: opening/closing procedures, cash handling, registers, bank deposits, and reporting.
Oversee receiving, processing, and replenishment of merchandise to ensure product is on the floor quickly and accurately.
Maintain stockroom organization and support inventory accuracy through cycle counts and physical inventory preparation.
Ensure adherence to company policies, loss prevention standards, and safety procedures.
People & Culture
Foster a positive, inclusive work environment aligned with the company's values and brand ethos.
Promote a culture of accountability, teamwork, and continuous improvement.
Help create schedules that balance coverage, productivity, and payroll expectations while considering team needs.
Qualifications
1-3 years of retail management or key holder experience, preferably in contemporary fashion, specialty retail, or apparel.
Proven ability to drive sales and deliver an elevated client experience.
Strong leadership, communication, and coaching skills with a hands-on, lead-by-example style.
Experience with visual merchandising and styling within a trend-driven environment.
Comfortable with basic retail math, KPIs, and using POS and scheduling systems.
Ability to work a flexible schedule including evenings, weekends, and holidays based on business needs.
Ability to stand for extended periods and lift up to [X] lbs as needed to handle product and fixtures.
What We Offer
Competitive base pay and performance-based incentives.
Opportunity to grow your career in a contemporary fashion brand environment.
Collaborative, creative culture with a focus on client experience and styling.
To apply, please submit your resume and a brief note highlighting your experience in contemporary or fashion-forward retail, your leadership style, and any experience you have supporting new store openings.
Assistant Store Manager
Operations manager job in Orange, CA
Job Title: Store Manager in Training
Reports To: District Manager / Regional Manager
Job Type: Full-Time
Schedule: Open availability, including weekends, early mornings, and evenings
We are seeking a driven and experienced Store Manager in Training (SMIT) to join our leadership team. This individual will undergo an accelerated training program designed to prepare them for the role of Store Manager. The ideal candidate has proven experience managing a high-volume retail store with $2M-$5M in annual sales and overseeing operations in large-format stores of 50,000 square feet or more.
Key Responsibilities:
Participate in a structured training program to learn all aspects of store management
Assist in daily operations including opening and closing procedures
Lead and motivate store associates to deliver exceptional customer service
Oversee and support the recruitment, hiring, and training of new team members
Ensure proper staffing levels to meet business needs and customer expectations
Monitor and drive sales performance, merchandising standards, and inventory management
Maintain store cleanliness, safety standards, and compliance with company policies
Foster a positive and inclusive team culture aligned with company values
Prepare to transition into the Store Manager role upon successful completion of training
Qualifications:
Minimum 2-3 years of management experience in a high-volume retail environment ($2M-$5M annual sales)
Experience managing or supervising in large format stores (50,000+ sq. ft.)
Strong leadership and people management skills
Must be comfortable with a flexible schedule, including weekends, holidays, and extended hours
Proven ability to recruit, train, and develop high-performing teams
Excellent communication, problem-solving, and organizational skills
High school diploma or equivalent required; college degree preferred
Physical Requirements:
Ability to stand or walk for extended periods
Ability to lift up to 40 lbs as needed
Comfortable working in a fast-paced retail environment
What We Offer:
Competitive compensation and performance-based bonuses
Structured training and career development opportunities
Employee discounts and other company benefits
Opportunity to grow within a well-established retail organization
Join our team and take the next step in your leadership career with a company that values growth, teamwork, and excellence in customer service.
Apply today!
Store Manager | The Grove
Operations manager job in Los Angeles, CA
The Store Manager leads the overall store business objectives, including the achievement of sales and profitability goals. The store manager will have oversight of all store operations, as well as, recruiting, hiring and development of all team members. This dynamic individual will demonstrate excellent relationship building skills, with both internal and external clients, to establish an exceptional service culture. This individual will serve as a David Yurman brand ambassador, engaging in opportunities that promote the product, vision and inspiration of the brand within the market.
The David Yurman The Grove Store Manager will be accountable for the following key deliverables:
Responsibilities
Achieve and/or Exceed Sales Plan
Create and execute strategic initiatives to deliver the planned annual sales goals
Lead, motivate and drive sales professionals to meet their sales goals and exceed the highest expectations for customer service
Demonstrate sales leadership for associates by taking an active role on the selling floor to participate in clientele development, supervise and coach sales professionals and build local brand/store awareness. While present on the selling floor, the Store Manager will engage clients and endeavor to connect them with sales professionals to assist the clients with their purchases. Any selling activity by the Store Manager should be incidental to the Store Manager's primary duties and must be kept to a minimum.
Remain current and knowledgeable of industry trends, to determine strategic opportunities to maximize sales within the market.
Partner with the Buying & Merchandising team to ensure product assortment is consistent with market needs and sales goals
Monitor and measure all stores' performance and provide to Corporate leaders a thorough understanding and reporting of issues, performance results, opportunities, and challenges particular to specific locations of responsibility, along with recommendations and action plans for improvement.
Clientele/Service Management
Lead a culture focused on client satisfaction including resolution of customer services issues and empowerment of sales and operations associates to satisfy the client
Ensure associates deliver goals for CRM data capture/clientele rapport building and collaborate on the development of strategic customer retention and acquisition goals
Execute proactive strategic outreach with the goal of positioning and realizing future sales opportunities and exceeding customer expectations
Model, coach and hold staff accountable for providing a positive and rewarding client experience in all customer interactions
Guide store to ensure that client outreach and continued client development is executed on a regular basis with accountability practices in place for all sales professionals.
Operations
Deliver controllable expenses on and/or under expense budgets
Ensure all company policies and procedures are communicated appropriately and followed by all store associates
Establish a culture of inventory care and management by ensuring all inventory counts/audits is conducted in compliance with company standards.
Maintain proper care standards for the product to ensure quality saleable condition
Establish and maintain store opening and closing procedures and create staff work, meal and rest break schedules that ensure appropriate store coverage to meet the needs of the business and are consistent with Company policies and applicable laws.
Embrace technology to enhance customer experience and create expectation with associates to utilize
Ensure all security procedures are communicated appropriately and followed by all store associates
Talent Training and Development
Recruit top candidates for all positions with a focus on hiring talent that embodies the spirit and standards of the David Yurman brand
Develop and motivate staff through clear communication, goal setting and regular
coaching opportunities
Lead succession planning by training and developing store management team
Manage compliance with all company policies and ensure that all procedures are being followed for required disciplinary action
Identify training needs and develop growth potential of each staff member
Qualifications
Searching for an entrepreneurial minded business operator
Positive leader with strong sales background
Ability to speak multiple languages
Well networked into the High Net Worth individual, and the local philanthropy scene
Client centric leader; exceptional clientele, customer relationship building skills with the ability to lead a luxury service culture
Work Experience: 5+ years retail sales management experience in a similar role, preferably within a high-end luxury accessories boutique, experience opening a new store preferred but not required
Brings passion and enthusiasm, strong communication skills (written and verbal) required, with an emphasis on motivating talent to achieve goals
Ability to manage multiple tasks in a fast-paced environment
Proven ability to manage high volume and inventory with an emphasis on driving results
Strong community relations
Fine Jewelry and or Fine Watch experience preferred, but not required
Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.)
Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
Estimated Salary Range: $120,000-$150,000
Base pay is one component of David Yurman's total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more.