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  • Retail Co-Managers, 5+ Years in Retail Management? Let's Build Success Together!

    Hobby Lobby 4.5company rating

    Operations Manager Job In Lawrenceville, NJ

    Looking for experienced retail store managers that foster teamwork in a fast-paced creative environment! In addition to our excellent health benefits package, we also offer these perks: All Operational Leaders are promoted from within the company Stores only open to customers 66 hours per weeks and Closed on Sundays Access to the Hobby Lobby Chaplain Services Department Starting salary range: $70,000 to $75,000 plus bonus annually. Auto req ID 15178BR Job Title #555 Lawrenceville Co-Manager Job Description - Requirements Integrity Humility/Adaptability Motivational Consistent and Effective Communicator Organizer\\Planner "Big Box" Store Management Experience Willing to Relocate Successful Co-Managers are: Positive Role Models Mentors/Coaches/Teachers Hands on Leaders Decisive/Dependable/Detailed Owners of the business, they take Initiative Able to Deliver Daily Results/Execute Corporate Directives Team Players within their Store, District and Region Exceptional at delivering Great Customer Service Benefits: Competitive Wages Medical, Dental and Prescription Benefits 401(k) Program with Company Match Paid Vacation Sick / Personal Pay (SPP) Employee Discount Life Insurance and Long Term Disability Insurance (LTD) Flexible Spending Plan Holiday Pay Safety Sensitive Position - subject to pre-employment drug testing where applicable by law. Hobby Lobby Stores, Inc., is an Equal Opportunity Employer. For reasonable accommodation of disability during the hiring process call *************. State/Province New Jersey City Lawrenceville Address 1 3360 Brunswick Pike Zip Code 08648
    $70k-75k yearly 3d ago
  • Digital Marketing Operations Manager/Omnichannel Strategist

    TSR Consulting Services, Inc. 4.9company rating

    Operations Manager Job In Princeton, NJ

    81925 ***Please only local candidates to Princeton NJ with pharmaceutical experience. TSR is a premier National U.S. Staffing company with over 50 years of staffing excellence. Our client, a leading pharmaceutical company is hiring a Digital Marketing Operations Manager/Omnichannel Strategist for a contracting role. Required skills: Pharma omnichannel experience Execution experience Quick learner and passionate Location: Princeton NJ Pay:$74-75/hour W2 Responsibilities: Pulling in cross-functional resources as needed to ensure successful delivery of omnichannel strategy and campaigns Pull through omnichannel brand campaigns, programs, media planning & campaigns and tactics - driving operational effectiveness, business impact and achievement of objectives Deliver omnichannel insights and recommendations for ongoing optimization of business plans Leverage Digital Capabilities and Customer Engagement Excellence principles, standards, and best practices to drive results for the business Identify and run experiments with capabilities team to pilot/scale future digital marketing capabilities Leads brand omnichannel planning and content strategies across multiple internal business partners including medical, commercial, access, and engaging with multiple customers as prioritized by the brand lead Contributes to continuous improvement of engagement, channel, content and analytic planning frameworks and tactical templates to use across cross functional brand teams 4-year bachelor's degree required; MBA preferred 5+ years' experience in Digital /Omnichannel Marketing leadership, including marketing/customer engagement strategy, brand/business planning, analytics, multi-channel (digital and non-digital) marketing operations and campaign/tactic execution/management Record of accomplishment of developing and executing omnichannel strategies and tactics Considerable experience in omnichannel marketing in industries with high digital usage Experience working with external creative and media agencies Data-driven customer experience Experience using modular content creation (e.g., tagging, taxonomy)
    $74-75 hourly 6d ago
  • Senior Director of Operations

    Germer International-Pharmaceutical Recruiting

    Operations Manager Job In Blue Bell, PA

    Our team is working on multiple openings from Senior Director of Operations to VP of Manufacturing. These positions are located on the West & East Coast. About the Role - The ideal candidate should have: 10+ years of experience in a manufacturing environment (GMP strongly preferred) Technical depth, including drug substance, drug product, and understanding of materials characteristics Excellent verbal and written communication abilities, interpersonal and customer service skills High degree of organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Strong analytical and problem-solving skills Strong supervisory and leadership skills Ability to prioritize tasks and to delegate them when appropriate Ability to function well in a high-paced and at times stressful environment Experience with SAP Able to build strong and motivational relationships with executive management and operations teams Able to develop and implement strategic business plans
    $94k-143k yearly est. 18d ago
  • Operations Program Manager

    Kaleidoscope ABA Autism Therapy Services

    Operations Manager Job In Hamilton, NJ

    The Center Program Manager is responsible for overseeing the daily operations of the assigned ABA center(s), supervising BCBAs, R/BTs, and ensuring the efficient delivery of high-quality ABA therapy services. The Program Manager is responsible for implementing best practices and processes across the program. The specific duties include overseeing all scheduling, formulating strategy, improving performance metrics, maintaining center organization and ensuring safety and compliance of your location. This role is not capable of hybrid duties due to requirement for interaction with staff and clients in a dynamic environment. Primary Responsibilities Staff Management and Development 1. Supervise assigned staff by providing leadership to maximize efficiency: • Direct and support personnel activities (hire, train, appraise, motivate, discipline, address complaints, resolve problems, manage schedules, etc.) • Educate staff on company processes and policies • Evaluate staff effectiveness/efficiency and implement necessary changes to meet success metrics • Conduct personnel feedback loops • Promote company culture that encourages meeting performance while maintaining morale 2. Coordinate therapist hiring, onboarding, and training for the center; participate in interviews and make hiring recommendations for potential new employees; assist HR with recruiting and training when necessary 3. Participate in the offboarding processes, including managing logistics and collecting devises and coordinating exit interviews, as appropriate Operational Management 1. Create, maintain, and problem-solve all schedules for clients and behavior therapists to maximize client access and authorized service delivery; review weekly schedules for BCBA's to ensure meeting required supervision metrics 2. Coordinate shift coverage and schedule changes on a daily basis to ensure staff, client and company needs are met; if staff is not needed due to client call-out's determine most cost-efficient and client-centric approach to handle absences to balance costs and employee needs. Ensure cancellations are properly noted in EMR system so that billing is properly recorded. 3. Update and maintain materials and inventory to meet facility and client needs while adhering to budget 4. Prepare weekly and monthly operational reports utilizing weekly management reporting from data analytics tools to track and analyze clinic performance metrics; present monthly performance reports to upper management 5. Help the organization's processes remain legally and ethically compliant 6. Maintain the center so it is organized, sanitized, and clean 7. Identify and report facilities issues and coordinate outside vendors as needed or requested 8. Assist therapists with clients as needed You'll also be responsible for: Client Services and Quality Management Business Development and Financial Management Documentation and Quality Assurance Compliance Qualifications - Bachelor's degree in healthcare, business administration, or a related field - 3+ years of progressive leadership experience in a healthcare facility/clinic setting - Strong knowledge of ABA therapy and medical terminology - Excellent verbal and written communication skills - Proficient in computer systems, including client/medical databases and scheduling software - Strong organizational and time management skills - Ability to work effectively in a fast-paced environment and handle multiple priorities - High Emotional Intelligence - Complete BT Training Program, as required Physical Demands - Ability to occasionally lift and transport items weighing up to 25-50 pounds - Comfortable working with young children, including potential exposure to bodily fluids - Ability to stand for prolonged periods and move frequently within the clinic environment Work Environment - Primary work location is the assigned local clinic; this role does not have a hybrid component - Exposure to a range of odors, fluctuating temperatures, and occasional loud noises from clients - May need to fill in as BT to cover staff absences, as required The Program Manager reports to the State Director. Our organization is committed to providing a supportive, inclusive culture that helps every individual reach their highest potential. We are an equal opportunity employer and do not discriminate based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.
    $105k-153k yearly est. 12d ago
  • Senior Director, Call Centre Operations

    Stelvio Group

    Operations Manager Job In Fort Washington, PA

    Senior Director, Call Center Operations We are seeking a dynamic Call Center Operations Leader to oversee the performance, efficiency, and overall management of an Insurance companies customer engagement center. This role will focus on vendor partnerships, operational excellence, customer experience, and team leadership. Key Responsibilities: Vendor & Operations Management: Lead a high-performing customer service team, ensuring best-in-class support for inbound inquiries. Manage external vendor relationships, from onboarding to performance evaluation, with a focus on optimizing costs without sacrificing service quality. Oversee operational procedures, training initiatives, and workforce planning to maintain efficiency. Implement and enhance call center processes, ensuring compliance with performance standards and KPIs. Monitor and adjust staffing models to align with business needs and maximize service levels. Drive incentive programs that align with business objectives and enhance team performance. Assess offshore and nearshore vendor options to maintain a balance of cost and quality. Technology & Data Insights: Utilize data analytics to improve call center efficiency, customer interactions, and conversion rates. Collaborate with technology teams to evaluate and implement systems that enhance call center operations. Track and report on key performance indicators (KPIs), leveraging data to inform strategic decisions. Marketing & Sales Integration: Work closely with the marketing team to align call center operations with broader customer engagement strategies. Support digital and inbound marketing efforts by improving the handoff process between marketing and sales teams. Enhance customer experience through refined lead management and warm transfers. Explore ways to optimize online chat as a revenue-driving tool. Leadership & Strategy: Build and mentor a team across 4 locations responsible for analytics, training, and overall call center performance. There's circa 60 people at each location. Provide coaching, support, and development opportunities to ensure high engagement and productivity. Evaluate the potential for an in-house call center model and pilot strategies where applicable. This role is ideal for a leader who thrives in a fast-paced environment and is passionate about optimizing customer engagement.
    $94k-143k yearly est. 12d ago
  • Personal Lines Manager

    The People Placers

    Operations Manager Job In Trenton, NJ

    Personal Lines State Manager Become a member of our client's team and you'll be part of a company who operates for the benefits of its policyholders and is committed to maintaining the highest levels of service. Team members are offered a competitive compensation package and benefits, including a 401k plan with a dollar-for-dollar match up to 8% with immediate vesting, Blue Cross Blue Shield health coverage, a very generous paid time off plan, an annual incentive opportunity, and much more. The Personal Lines State Management team drives profitable growth for personal auto, home and umbrella products across our five-state footprint. In this product management role, you are responsible for developing and executing product and pricing strategies for your assigned states. The salary is commensurate with experience and credentials but is likely to fall in the $115k - $150k range. This position is based in our Trenton, New Jersey corporate office. Job Responsibilities: Drive premium growth and profitability for assigned states Develop both short and long-term rate change/project roadmaps for each product Stay current on industry developments and trends, competitor actions as well as the regulatory environments Lead premium growth, profit improvement and customer experience enhancement projects Develop strong working relationships with Actuarial, Underwriting, Claims, Contact Center, BP&A (Finance), Marketing and Business Process (BPU) Lead State Team comprised on actuarial and product analysts to successfully execute the state(s)' strategic product/pricing plan Prepare and present rate changes, project work and MOM updates to the Executive Leadership Team (ELT) Work in partnership with BP&A to develop the annual financial plan and forecasts Required Qualifications and Experience: Minimum 4-year college degree or equivalent; Mathematics, Statistics, Actuarial, Data Analytics, Economics, Finance or other quantitative business degree preferred Minimum 3-5 year work experience in a role such as actuarial or insurance product analytics with increasing responsibilities, including 1 to 2 successful years as a state manager Strong data analytics capabilities along with a natural problem-solving curiosity Advanced Excel and database skills; competent in other MS Office software
    $115k-150k yearly 6d ago
  • National Construction Operations Manager

    Empowr'd

    Operations Manager Job In Philadelphia, PA

    Columbus, OH Based Role - Relocation Required National Roofing company is seeking a Construction Field Operations Manager to join the Production & Construction Department. This role will be responsible for overseeing all aspects of national field construction operations inclusive of scheduling, coordination, installations, repairs, and project wrap up. Responsibilities: Manage field construction operations throughout Ohio, Pennsylvania, Texas, Florida, North Carolina, and Tennessee. Oversee Production, Material, Scheduling, Installation, Construction Site teams. Manage vetting, selection, and onboarding of construction contractors. Manage general contractor and vendor relationships Lead, develop and manage a team of project and production managers. Review quality control protocols to ensure that all job sites are compliant. Communicate effectively with the installation team in all job sites (observe field measurements, schedule with strict deadlines, take appropriate worksite photos, etc.). Prepare progress reports from the site to be provided to the management team (budget, safety & quality control). Order and coordinate material purchases for projects. Manage project pipeline and timeline. Communicate/Update Upper-Management on project progress. Qualifications Minimum of 10 years in roofing/construction experience required 10 years in project management and/or site operations management. 10years in construction/roofing financial management. Strong knowledge of related safety regulations. Working knowledge of estimating. Excellent communication and strong organization skills. Compensation Package Competitive Salary Company Equity Options Medical/Dental/Vision/401k/PTO Relocation Assistance Options
    $73k-100k yearly est. 11d ago
  • Store Manager

    Ross Stores 4.3company rating

    Operations Manager Job In Allentown, PA

    Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment. Recruits, trains and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity. ESSENTIAL FUNCTIONS: General Operating Requirements: Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Analyzes Store reports to evaluate controllable expenses and overall Store performance. Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed. Ensures proper scheduling of Associates to meet business objectives. Accepts special assignments as directed by Leadership. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed. Organizational Development: Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates. Through selection, training and motivation, strives to reduce Store turnover. Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contests and training. Ensures all required training courses are prioritize and completed in a timely manner. Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed. Ensures compliance with Ross personnel policies and procedures. Manages Associate Relations issues, consulting with the District Manager as needed. Ensures compliance with all State, Local and Federal regulations. Expense Control: Leads all expenditures to be within budget. Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends. Maintaining a Safe & Secure Environment: Maintains adherence to Company safety policies and ensures the safety of Associates and Customers. Ensures all Associates understand and can execute emergency operating procedures. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision. Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times. Represents and supports the Company brand at all times. Manages Store to ensure a clean, neat, easy to shop environment. Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates. Merchandise Processing and In-Store Marketing Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Ensures merchandise is presented and organized according to Company merchandising guidelines. Urgently manages merchandise processing to the sales floor within the expected Company timeframe. Loss Prevention: Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. Responsible for leading the annual inventory process including preparation and execution of inventory guidelines. Monitors mark-out-of-stock policy to ensure proper administration. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Five or more years of Store management experience in a retail environment. Must maintain a high level of Customer service. Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels. Ability to train, coach and develop Associates at all levels. Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results. Fluency in English. Must exercise considerable independent judgement and discretion. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Ability to perform basic mathematical calculations commonly used in retail environments. Certain assignments may require other qualifications and skills. SUPERVISORY RESPONSIBILITIES: Direct supervision of Assistant Store Manager, Area Supervisors and all Retail Associates. DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.RequiredPreferredJob Industries Retail
    $33k-45k yearly est. 41d ago
  • Operations Manager

    Advanced Rx 4.0company rating

    Operations Manager Job In Fort Washington, PA

    Important: This is an on-site role and hours are roughly 10am -7pm. Please don't apply if you cannot support these hours. Job Summary: We are seeking an experienced Manager to oversee our mail-order pharmacy operations. In this role, you will manager a team of pharmacy technicians, ensure efficient prescription fulfillment, and uphold compliance with industry regulations. This individual will oversee day-to-day workflow, ensuring operational excellence, and will play a key role as a member of the Filling Leadership team. A PharmD is NOT required for the position. The right person will drive performance, foster team development, and contribute to achieving departmental and organizational goals. Fundamental components and requirements include but are not limited to: Supervise and lead a team of mail order pharm technicians Oversee the processing, filling and shipping of mail order prescriptions Ensure compliance with state and federal regulations Implement and maintain quality control measures Collaborate with pharmacists, healthcare providers and operational staff Train and mentor pharmacy technicians to enhance performance and productivity Manager workflow to optimize order fulfillment and customer satisfaction Plan and track career development opportunities for all filling staff Prep and deliver monthly Filling Department Team meetings Track and evaluate filling team performance-based metrics Other duties as specified by Operational Leadership Filling Manager may not: Accept or transcribe an oral order or telephone order Enter or be in the pharmacy if a pharmacist is not on duty Transfer a prescription from another pharmacy Perform any act within the practice of pharmacy that involves discretion or independent professional judgment
    $59k-95k yearly est. 9d ago
  • Digital Marketing Operations Manager

    Sunrise Systems, Inc. 4.2company rating

    Operations Manager Job In Lawrence, NJ

    Sunrise System Inc. is currently looking for Digital Marketing Operations Manager at Lawrence Township, NJ, Hybrid with one of our top Pharma Client Job Title: Digital Marketing Operations Manager Duration: 12+ months (possibility of extension) Position Type: Hourly contract Position (W2 only) Pay Rate: $70 - $74/Hr Job Description: Position Summary: The Omnichannel Strategist acts as member of the Worldwide Commercialization Excellence (WCX) for brand teams, pulling in cross-functional resources as needed to ensure successful delivery of omnichannel strategy and campaigns. This role is deployed to brand teams with a focus on HCP, to lead digital and media channel planning in collaboration with our business partners, and leads cross-functional teams (business, matrix, agency partners) to execute and optimize campaigns, tactics, and programs to meet and exceed business strategy and objectives. Purpose/Objective: • Pull through omnichannel brand campaigns, programs, media planning & campaigns and tactics - driving operational effectiveness, business impact and achievement of objectives. • Partner with business and other WCX functions (e.g., Content Delivery and Customer Engagement Platform Team) on development of channel-agnostic engagement strategy followed by more specific digital channel strategy to meet business and customer needs. • Deliver omnichannel insights and recommendations for ongoing optimization of business plans. • Leverage Digital Capabilities and Customer Engagement Excellence principles, standards, and best practices to drive results for the business. Examples include Omnichannel and advanced analytics, content modularization, CRM, websites, Interactive visual aids (IVAs), email, social media, Remote Engagement and Search Engine Marketing. Other examples to be identified based on business/customer needs and prioritized according to the identified customer experience journeys. • Identify and run experiments with capabilities team to pilot/scale future digital marketing capabilities. • Act as a coach to brand teams to ensure adoption of new ways of working with specific focus on omnichannel strategy Key Responsibilities: • Leads brand omnichannel planning and content strategies across multiple internal business partners including medical, commercial, access, and engaging with multiple customers as prioritized by the brand lead. • Contributes to continuous improvement of engagement, channel, content and analytic planning frameworks and tactical templates to use across cross functional brand teams. • Leads and coordinates regular insights and metrics discussions with business partners in partnership with the BI&A team to ensure frequent optimization of the engagement, content and channel plans. • Leads cross-functional matrix teams to enable seamless execution of business strategy and lead execution of digital campaigns/tactics • Collaborates with BI&A to ensure KPI identification, measurement plans and optimization of omnichannel campaigns and customer journeys • Coordinates with Customer Engagement Platforms, IT, Digital Production, Content Delivery, and rest of WCX teams on the following activities: • Prioritization of campaigns and tactics • Definition of campaign/tactic success (e.g., development of metrics plan) • Evaluation and optimization of tactics • Driving tactical plan to accomplish KPI and business objectives • Provides omnichannel subject matter expertise into the ongoing evolution of customer engagement model by working with business leads on critical business priorities • Maintains view of the competitive landscape and has a broad perspective across Client and pharma industry to identify and drive best practice around omnichannel expertise • Drives innovation culture and coordinates with business and capability leads to develop innovative digital tactics and apply metrics, analytics, and insights • Identifies long-term process needs of the business partners focused on omnichannel capabilities, developing, and executing a plan to address business requirements • Identify opportunities for synergies and collaboration within and across markets within a therapeutic area • Lead on the relationship with digital agencies/vendors to define project scope, costs, timelines, and deliverables • Partner with content stewards Production & Content Delivery to provide early insight into cross-market material creation to drive content/asset re-use. • Deliver campaign briefs and other necessary requirements documentation to support the development of programs Monitor, manage and provide regular updates on campaign/project financials • Partner closely with Production and Content Delivery to provide direction, support to project teams, and implement changes when needed to achieve project objectives • Monitor project status and budget and provide regular reporting on progress, challenges, and solutions • Collaborate with other Omnichannel Strategy teams to enable consistency and best practice sharing across the enterprise • Identify business process and capability improvement opportunities aligned to the needs of the business/customers • Flex coverage across Omnichannel Strategy teams on as-needed basis (Disclaimer: The responsibilities listed above are only a summary and other responsibilities will be requirements as assigned) Required Qualifications & Experience: • 4-year bachelor's degree required; MBA preferred • 5+ years' experience in Digital /Omnichannel Marketing leadership, including marketing/customer engagement strategy, brand/business planning, analytics, multi-channel (digital and non-digital) marketing operations and campaign/tactic execution/management Key competencies: Omnichannel experience required • Strategic Thinking and Articulation • Record of accomplishment of developing and executing omnichannel strategies and tactics (across personal, non-personal promotional channels) • Considerable experience in omnichannel marketing in industries with high digital usage • Experience working with external creative and media agencies • Insight and Analytical fluency • Financial and Business acumen • Knowledge of industry trends and benchmarks for content and channel performance across different customer types • Data-driven customer experience • Understands media planning, buying and pull through • Leverages creative and analytical approaches to identify and activate paid, earned and owned channels Customer-backed performance management: • Adopts a customer-focused mindset in building strategy and tactics; understands unique customer preferences for omnichannel deployment • Maintains a robust set of metrics / KPIs in partnership with BI&A to track omnichannel campaign performance by customer segment with feedback loop to inform on-going omnichannel strategies • Drives trade-off decisions anchored in data • Partners with BI&A to understand omnichannel preferences for different customer segments • Demonstrates ability to deliver on customer needs and optimize customer experience Content production and deployment management: • Experience operating in agile teams; ability to coach teams on agile ways of working for content creation • Facilitates content delivery process for brand teams, enabling agile ways of working • Knowledge and experience with MLR processes for content production • Knowledge of requirements for omnichannel pull through; adopts new tech / ways of working to enable content deployment faster (e.g., modular content) • Experience using modular content creation (e.g., tagging, taxonomy) Leadership and cross-functional collaboration: • Demonstrates ability to lead and influence a cross-functional team • Has a record of accomplishment of fostering a collaborative environment and creating a strong rapport • Embraces changes and upskills teams. Thanks & Regards, Pavithra R | Sunrise Systems Inc ************************* Website: **************************
    $70-74 hourly 6d ago
  • Sr. Manager, Supplier Operations

    Confidential Jobs 4.2company rating

    Operations Manager Job In Philadelphia, PA

    The Sr. Manager of Supplier Operations role provides an outstanding opportunity for a skilled and accomplished leader to guide central initiatives and lead a team in achieving flawless pricing operations. This role is a hybrid role that will work in the office 2 days per week. RESPONSIBILITIES: - Establish and implement standard methodologies for supplier operations and quality assurance processes to ensure continued excellence in service delivery. - Monitor and analyze metrics to assess team and supplier performance and drive continuous improvement, addressing any immediate issues until resolved. - Develop and manage effective configuration strategies and customize project plans based on internal/external processes and client requirements. - Provide strong leadership support to ensure timely and accurate supplier configurations as per the client's project request. - Manage day-to-day payment processing and operations, including troubleshooting, reporting, and technical support. - Provide strategic and detailed updates regarding blocking issues, critical issues, and achievement project updates to the Senior Director and other relevant collaborators. - Foster strong working relationships at all organizational levels and across functional teams and partners. - Lead and articulate complex interdependencies between supplier strategies, platforms, and products. - Manage and direct change management requests that involve external client-facing engagement. - Aid in developing criteria for beta testing on new features and functionality as requested by enterprise customers. - Own and manage standard operating procedures (SOPs) for the team. - Maintain a comprehensive understanding of internal and external supplier system platforms, products, and capabilities. - Lead, mentor, and develop a team of professionals, encouraging a culture of accountability, collaboration, and continuous improvement. QUALIFICATIONS: - Bachelor's degree or equivalent industry experience. - 3-5 years of experience in managing a supplier-facing configurations team using proven implementation or project management methodologies. - Experience in managing project teams operating across multiple platforms. - Proficiency with project management tools such as Jira and Asana. - Experience managing professional development, tracking, and execution of detailed launch plans for assigned projects. - Ability to work both independently and in a team-oriented, collaborative environment. - Demonstrated drive for results and accountability in meeting business needs. - Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective. - Excellent business writing and communication skills with strong attention to detail. - Knowledge of Microsoft programs including Word, Excel, and PowerPoint. - Familiarity with the payment industry ecosystem is preferred but not required. For this position, the base salary ranges from $139,320.00 to $147,000, and there's also an annual bonus opportunity. The final base salary will be determined based on various factors such as qualifications, experience, skills, education, certifications, business needs, and market demand. Our comprehensive benefits package includes medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more!
    $139.3k-147k yearly 19d ago
  • Director of Field Operations

    Foodhub

    Operations Manager Job In Philadelphia, PA

    Foodhub currently has 30,000 clients globally. Our clients range from restaurant, takeaway, stadia and venue clients in the UK, Ireland, USA, Canada, Nigeria, Grenada, Australia and New Zealand. Today, Foodhub powers the technology behind many different restaurants, online order, delivery and POS businesses, giving them a multi-solution tech stack to drive their business forward and open new revenue streams. About The Solutions: From the moment a consumer is thinking of placing an order, to the time the order arrives at their door and a review is posted to social media, Foodhub has solutions to drive the consumer experience, whilst adding extra value via our ecosystem partners. The Foodhub Tech Stack is extensive: from Web and Mobile Ordering to 3rd Party Order Aggregation, Dispatch and Self-Delivery, complete Hardware/Software POS systems, extensive array of POS integrations, On-Premise Kiosks, QR Code Ordering and Payment, Table-side Mobile Order/Receipt Printers, plus an extensive product and development team to support all of this. Our solutions are offered on a modular white label basis to our partners, allowing them to use the solutions needed to make their business a success Purpose The purpose of this role is to oversee, lead, and enhance all business operations in the USA. To ensure we meet our clients' expectations, based not just on a smooth, timely, go live process, but also to drive the success of individual businesses through discovery of how we can be of best value to them, and the continuation of dedicated support. This in turn drives orders and positive business growth for Foodhub in the USA. Duties The duties of the role include but are not limited to: Significantly influence the ongoing development and implementation of the on-boarding and early life strategy for the USA region. Lead on-boarding and dispatch activities, communicate key service priorities, and proactively manage the design and execution of processes and procedures to ensure best practice. Innovate, problem solve, and remediate issues and queries as they arrive in relation to successful on-boarding, customer service, warehouse, and overall staffing, providing ongoing support as necessary. Drive outcomes, prioritization of tasks, and encourage the agility and flexibility of the on-boarding, support, and dispatch departments to adapt to change. Recruitment, on-boarding, and training of all new employees within the on-boarding, local support, and dispatch department. Manage the on-boarding, local customer service, and dispatch departments through planning, monitoring, coaching, counselling, disciplining, and appraisal of job performance for division employees. Provide, grow, and enhance multifaceted support avenues and networks for clients in the USA region. Oversee the management of high value and high transacting clients to enhance further and innovate with new products and technologies Identify opportunities to grow the brand through understanding the requirements of clients and providing tailored technology solutions Implement strategies, processes, and business practices to grow the online orders within the USA region Create and sustain a positive team environment within the on-boarding, customer service, and dispatch departments, displaying high levels of motivation and team spirit. Responsible for warehouse inventory levels, importation of goods including customs clearance, warehouse security, maintenance, and expansion Delegation of roles and responsibilities to ensure resources are adequately used and all areas of the operation run smoothly Responsibilities: Lead onshore support and warehouse operations in the USA Work unsupervised individually and/or within a team in delivering the business objectives Demonstrate and apply: ➤ Good communication and interpersonal skills in customer liaison and teamwork; and ➤ High level of customer service skills. Demonstrate and apply knowledge of: ➤ Confidentiality; and ➤ Documentation and information management. Accountability for the quality of outcomes and customer contact. Responsibility for the outcomes of contact and resolving complex situations. Ensuring dispatch and warehouse staff are providing a clean and safe work environment. Measures of Success: New clients on-boarded and live to meet a 14 Day SLA Improved Account Manager success through systems, coaching, monitoring, and discipline. Improved Account Manager customer service levels resulting in less complaints and more satisfied clients. Increased rates of new accounts moving live overall in the USA market. Improved GPIN acquisition rates, link prioritization and ongoing access available. Increased product and feature utilization displaying better client exposure. Orders - Increased order numbers across our region display an increase in account success. Cancellations - Decreased churn rates due to more customers happy with support and orders. Retention of high value clients Benefits A competitive salary 33 days annual leave (inclusive of Bank Holidays) Holiday exchange - Buy up to 5 days holiday each year 401k contributions Health contributions
    $75k-113k yearly est. 10d ago
  • Biomarker Operations Manager

    Kelly Science, Engineering, Technology & Telecom

    Operations Manager Job In Spring House, PA

    Kelly FSP is seeking a highly motivated individual to join the Biomarker & Diagnostic Operations team with our pharmaceutical client. As a key contributor to the clinical biomarker and diagnostic strategy, he/she will be accountable for implementation and execution of clinical sample collection, testing and data delivery activities for both early and later phase clinical programs in oncology. The successful candidate will have experience bridging both science and operations though cross functional partnerships, strategic project planning and facilitating key biomarker and diagnostic execution discussions. Key Responsibilities: Drives the implementation and execution of the clinical biomarker and diagnostic strategy for clinical programs in early and late-stage oncology Creates and manages biomarker and diagnostic plan, timelines, budget, risk assessments and quality metrics during study startup, conduct and closeout Work effectively with procurement and scientific leads to execute contracts and statement of work to meet program deliverables Contributes to central lab setup and management throughout the course of a study Manages relationships with specialty testing vendors to ensure biomarker/diagnostic samples are, processed, tested and data is reported to meet development timelines and specifications Works closely with data management to establish data collection and transfer specifications with testing vendors and local labs Contributes to the preparation of clinical documents such as clinical protocol, clinical study reports, lab manuals, informed consent forms, sample management plan, early development plans and site training materials Works with scientific stakeholders to identify innovative biosample collection and processing techniques and ensures methods are implemented appropriately across clinical sites to the highest of standards Develops presentations and presents sample tracking/testing metrics at regular team meetings May work with scientific stakeholders to evaluate and implement new assays and relevant technologies as required by the program Manages relationships with internal and external partners to ensure on time and quality deliverables Participates in cross-functions study team meetings across clinical, translational research and diagnostics. Qualifications: Life Science degree (Bachelor Minimum) in scientific, medical or healthcare area required. Additional qualifications: e.g. MS, PhD and/or project management certification desirable. 5+ years of work experience in a clinical development, diagnostics and/or Pharmaceutical/biotech R&D Strong knowledge and understanding of clinical drug development strategic planning of clinical research, ICF, ICH GCP, GLP required Project management experience is preferred Knowledge of oncology drug development and/or biomarker/diagnostic development is preferred Excellent written and verbal communication skills Ability to effectively and collaboratively work on global cross-functional teams
    $66k-105k yearly est. 17d ago
  • Plant Manager

    Airgas 4.1company rating

    Operations Manager Job In Riverton, NJ

    How will you CONTRIBUTE and GROW? The Plant Manager is responsible for supervising and coordinating activities of workers engaged in production and delivery of compressed gases, correcting unsafe acts or conditions, and assigning job tasks to workers according to customer needs, current stock levels and workers' expertise. Operate and safely maintain the plant for repackaging of gases into cylinders while ensuring compliance with all federal, state, local and company policies, procedures, regulations and laws. Study production schedules and estimate worker-hour requirements. Establishes and/or adjusts work procedures to meet production schedules. Implement measures to improve production methods, equipment performance, and product quality. Ensure all safety rules are strictly observed and safety training is regularly scheduled, conducted and documented. Ensure all injuries and accidents are properly investigated and reported within 24 hours. Analyze and resolve work related issues and personnel actions. Manage and lead associates to provide leadership and provide coaching and corrective action promptly. Trains new workers and cross trains associates to continue production during personnel shortages. Maintains time and production records and approves overtime when essential, while keeping overtime at acceptable levels. Additional duties and projects as may be assigned. ________________________ Are you a MATCH? High School Diploma or GED. A total of five (5) years of industry experience to include a minimum of two (2) years of demonstrated experience working in a supervisory/leadership role. Prior experience utilizing SAP preferred or a related system. Intermediate knowledge of Microsoft Office and/or Google Suite applications. Strong analytical skills and a thorough understanding of how to leverage metrics and related tools to improve production efficiency and effectiveness. Strong interpersonal skills with the ability to deal effectively with others in both favorable and unfavorable situations regardless of status of position. Accepts cultural diversity and establishes effective working relationships. Demonstrated dedication to product quality and customer satisfaction. Able to operate a fork-lift. Employee will be required to observe and assess information received via computer. Requires use of computer, telephone and operation of a fork-lift. Occasionally may be required to move up to 60 pounds or more with the aid of material handling equipment. While performing the duties of this job, the employee is occasionally exposed to moving office/production machine parts. ________________________ We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates. Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children. _________________________ Your differences enhance our performance At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. _________________________ Equal Employment Opportunity Information We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request. Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com. **************************************************************************************************************
    $124k-158k yearly est. 20d ago
  • Operations Manager - Commercial Agency Division

    C. Winchell Agency, Inc.

    Operations Manager Job In Mercerville, NJ

    Property & Casualty Insurance The ideal candidate will be responsible for the leadership, development and supervision of the Producer Unit, and Select and Tech Team (Supervisor/Unit) in the sales and service of potential and existing client policies. Provide technical expertise in coordinating the inside service of new and existing clients through sales, account development, and problem solving in accordance with the agencies objectives and procedures. Accountable to build and maintain strong relationships with team members and producers. Support client retention and new prospect opportunities for the purpose of improving and growing the Unit. Responsible for the management of employees through setting priorities, developing work plans and schedules, handling department issues, recording time and attendance and approval of expense reports. Management of employees includes: interviewing, hiring, training, career development, performance reviews, performance improvement plans, and terminations. Provide supervision to all unit employees for selling, processing and servicing of our client's insurance needs. Maintain a work environment that allows us to attract and retain the highest caliber of employees. Maintain an efficient Department operation that meets or exceeds sales, retention and service goals. Establish education and career paths for all Commercial Lines staff. Provide hands-on assistance, training, and mentorship support to team members to enhance their personal professional development and success Set, track and monitor individual and department goals. Conduct effective performance reviews and monthly progress updates. Foster team behavior and a sales-oriented department culture. Promote account rounding and cross-sell/referral opportunities. Review account retention with Account Managers and ensure adherence to retention goals; achieve agency retention goals regarding percentage of retained business through proactive measures. Lead departmental meetings with respect to market conditions, competitors, product updates and/or client servicing. Conduct monthly renewal meetings with all Commercial Account Managers and production staff. Ensure team members are addressing renewals in a timely manner. Participates in presentations to prospects and clients, as necessary in support of new business and client retention, providing in-depth knowledge in regards to operations activities. Support Department employees on client and prospect calls by providing training, scripts and assistance. Coordinate Producer Unit's interaction with other departments. Motivate team and validate methods by making sales and developing client relationships. Review and track activities of employees to ensure service standards are being met. Produce and monitor various monthly reports to ensure all policies have been renewed in a timely manner, invoicing is completed in accordance with Best Practices, review team members open items, workloads and backlog. Actively develop and administer workflow procedures. Conduct regular quality audits to monitor compliance with standardized procedures, confirm quality of work and recommend process improvements. Contribute to enhancement of agency processes and procedures, including, but not limited to, taking initiative to drive continuous improvement in client service offerings, Epic Workflows, system documentation, and paper and electronic records management. Be familiar with and follow agency E & O guidelines. Minimize risk of financial loss due to errors and/or omissions. Valid Property/Casualty/Life/Health Lines Licenses, as applicable. Bachelor's Degree preferred. 7-10+ years Commercial account management / processing experience with agency or risk management department required. 3 - 5 Years supervisory experience preferred. Hold an industry designation such as ARM, CIC, CPCU. In depth knowledge of agency management system functionality, workflow procedures, underwriting, sales and service processes. Basic computer aptitude and skills, including proficiency with Microsoft Office Suite (Word, Excel, Outlook and Power Point). Experience with Applied Systems Epic.
    $80k-128k yearly est. 18d ago
  • Operations Manager

    DSJ Global

    Operations Manager Job In Allentown, PA

    Operations Manager needed for leading paper manufacturing company Operations Manager Greater Allentown, PA area $145,000 - $185,000 plus bonus About: A leading paper manufacturing company is seeking an experienced Operations Manager to join their team. In this role, you will have an opportunity to lead a team of experienced manufacturing professionals to ensure all tasks are completed safely and efficiently. The Operations Manager will have the following responsibilities: Lead continuous improvement initiatives within plant to drive efficiency Monitor safety practices within plant Oversee plant production operations Identify manufacturing bottlenecks and implement corrective actions The Operations Manager will have the following qualifications: 7-10 years' experience in pulp and paper manufacturing leadership Bachelor's degree in engineering or related field preferred Six Sigma and LEAN manufacturing certifications a plus Experience leading continuous improvement projects Strong written and verbal communication skills
    $66k-105k yearly est. 12d ago
  • Operations Manager

    Stealth Startup 3.7company rating

    Operations Manager Job In Philadelphia, PA

    We're looking for an Operations Manager to improve our processes, logistics, and tech infrastructure and keep things running smoothly as we grow. Our company has many former pro gamers, strategy game players, and poker players. If you've got high level video game, strategy game, or poker experience, please let us know - there's some overlap between skillsets for the role. Of course, no such experience is required. Responsibilities Process Improvement: Identify, refine, and implement operational processes across the organization to increase efficiency. Device Management: Oversee setup and maintenance of mobile phones and laptop devices, ensuring they comply with established protocols. Logistics & Coordination: Manage shipping, vendor relationships, and handle logistics involving physical hardware, including deciding where devices need to be and when. Funds Movement: Coordinate and track the flow of funds for various operational purposes, following the company's guidelines and security measures. Tech Troubleshooting: Diagnose and resolve basic technical issues related to hardware, consumer apps, and connectivity. Cross-Functional Collaboration: Work closely with employees, contractors, and partners to anticipate needs, handle scheduling, and ensure everyone has the tools they require. Creative Problem-Solving: Devise and implement solutions to operational challenges, often in real-time. Documentation & Reporting: Maintain clear records of operational tasks, keeping management informed of progress and potential roadblocks. Qualifications Operational Experience: Proven track record in operations, logistics, or a similar role where you managed multiple moving parts. Tech Savvy: Comfortable setting up devices and troubleshooting software issues. Detail-Oriented: Able to spot small details that can have a large impact on process flow. Proactive & Independent: Takes the initiative to solve problems without constant direction, figuring out new approaches as needed. Reliability: Demonstrated history of meeting deadlines, following through on commitments, and effectively prioritizing tasks. Excellent Communication: Clear, concise communicator who can collaborate with distributed teams. Philadelphia-Based (or Willing to Relocate): Must be on-site part of the week for device setup and in-person coordination. If you're passionate about improving systems, love tackling logistical and technical challenges, and thrive in a dynamic environment where you can directly influence outcomes, we'd love to talk. Role is contract-for-hire, hybrid in Philadelphia, with hybrid at a New Jersey office as a possible substitute.
    $69k-113k yearly est. 14d ago
  • C&I Underwriting & Portfolio Management Regional Manager

    Santander Holdings USA Inc. Careers

    Operations Manager Job In Conshohocken, PA

    C&I Underwriting & Portfolio Management Regional ManagerFlorham Park, United States of America Reviews, analyzes and evaluates risks in order to renew existing business or generate new accounts. Determines appropriate terms and conditions for coverages and rates for program profitability. Contributes to the profitable growth of specific program(s) by maintaining pricing integrity, product excellence, and the development of meaningful performance metrics and controls. Essential Functions/Responsibilities: Manages a team of underwriters/portfolio managers. Develops and implements business strategies to meet segment objectives. Leads the Due Diligence and Underwriting process on new lending opportunities. Communicates portfolio trends, risks and mitigants to senior leadership. Provides a consistent and clear communication on business strategies, profitability objectives, priorities and accountabilities. Evaluates and communicate key underwriting/marketplace issues to peer and senior management staff. Conducts segment analysis to ensure profitability and growth of business. Develops and manages portfolio information needed to accommodate sound risk management, economic and regulatory reporting requirements. Collaborates with team to prepare and present monthly/quarterly portfolio reviews Leads underwriting, structuring and closing of amendments, upsizes and extensions, as needed, including annual reviews and credit approval memos. Develops, manages and/or refine tools necessary to track borrower and portfolio performance, monitor trends and industry performance. Collaborates with originations team members prior to loan closing on approval memos, legal documentation, collateral review and funding approvals. Manages other Portfolio Management functions, including collaborating with new business team on up-front and ongoing client due diligence, etc. Leads and/or provides valuable input for broader business initiatives, projects and goals. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: Bachelor's Degree or equivalent work experience in Finance, Accounting, Management, Economics or equivalent field. Work Experience: Experience and exhibited competency in various aspects of commercial lending /portfolio management including financial analysis and credit structuring, 12-15 years (Req) Understanding and applying credit policy, and credit monitoring and risk administration practices, 12-15 years (Req) Skills and Abilities: Credit and documentation experience. Must be skilled in proposing and negotiating and approving credit and covenant structures. Must demonstrate practical and conceptual knowledge of credit and risk analysis. Demonstrated knowledge in financial modeling and able to structure credit in modeling environment. Able to assist RMs on how to structure the credit relationship. Exhibits competency at independently reaching conclusions and forms clear view of credit structure and business risk to Bank. Thorough understanding of industry nuances applicable to the credits contained within group's portfolio. Thorough knowledge of loan and related legal documents. Strong communication skills; and ability to influences others by persuasively presenting thoughts and ideas to gain commitment and agreement for proposed ideas and solutions. Word, Excel, Power Point, spread sheet modeling, and presentation development and delivery skills. Diversity & EEO Statements: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders. Employer Rights: This does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason. Primary Location: Florham Park, NJ, Florham Park Other Locations: New Jersey-Florham Park,New York-New York,Pennsylvania-Conshohocken Organization: Santander Bank N.A. Salary: $165,000 - $250,000/year
    $165k-250k yearly 3d ago
  • Service Manager

    Sprouts Farmers Market 4.3company rating

    Operations Manager Job In Philadelphia, PA

    Job Introduction: At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by inspiring and motivating a team committed to providing superior service in a fast-paced and friendly environment. Additionally, they lead front-end operations and oversee the entire store in the absence of the Store Manager and Assistant Store Manager. This role is responsible for driving store sales, team member recruitment, engagement and retention. This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules, train team members, and help achieve store goals related to sales, labor, margins, and shrink. Overview of Responsibilities: Positively shape the culture in the store by modeling the leadership behaviors aligned to Sprouts values. Consistently drive customer satisfaction by ensuring team members provide superior customer service throughout the store. Demonstrate product knowledge when assisting customers when working with team members. Listen to and resolve customer complaints in compliance with company standards. Champion the activity and results surrounding the customer service surveys and portal. Consistently demonstrate a positive attitude, leadership and organization skills, time management skills, willingness to learn new products, and help educate customers. Communicate standards, expectations, policy changes, and product knowledge to the team members.Coordinate and execute Team Member Appreciation Week, Team Member of the Month, and other reward and recognition programs. Organize in store hiring events, interviews and build candidate pipeline in partnership with Region Talent Advisor Specialist. Responsible for hourly team member staffing, scheduling, training, and developing team members as well as managing discipline and performance appraisals for areas of responsibility. Celebrate store successes and identify/address opportunities for improvement. Oversee Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks, and In-Store Shoppers. Lead front end operations, ensure department records, and cash handling/accounting comply with legal and company policies and procedures. Manage team member concerns and conflict through proactive and clear discussions. Facilitate career development conversations in the store and support movement across the organization in stores, store support and distribution centers. Communicating sales promotion information to cashier team ensure proper execution and customer satisfaction. Provide and receive constructive feedback and direction for effective communication and collaboration with others. Accountable for proper posting of store signage (compliance, sales event, holiday, and door signage). Execute company programs to ensure the profitability of store operations and customer satisfaction in compliance with company safety, labeling, health, and weights and measures standards. Keep the department and work areas clean, sanitized, and organized, including tables, floors, walls, and display cases. Foster a positive and engaging work environment while adhering to all safety, health, and compliance regulations. Assist with ordering, receiving, unloading, breaking down, stocking, facing, and rotating merchandise with particular attention paid to code dates. Help build and maintain displays on the sales floor, compliant with company programs and standards. Help verify accurate labeling and pricing on all products, oversee price changes, and remain up to date on sale prices. Communicate temperature failure of cases, shelves, and storage areas to Store Manager. Confidently and effectively address emergencies, crises, equipment failure, and resolve any issue that maycrop up. Flexible to perform other related duties as assigned. Qualifications: Be at least 21 years of age. Have a high school diploma or equivalent, a degree in business management, marketing, retailing,communications, advertising, or related field preferred. Have demonstrated success leading total building operations with integrity, including profit and loss,safety, sanitation, staffing, disciplinary actions, training, developing leaders, conducting performanceappraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, andmerchandising. Professional communication skills, both written and verbal, along with attention to detail, analytical, andsolution-focused decisiveness. Be proficient in Microsoft Office, bookkeeping/accounting, time and attendance, and human resourcessoftware. Be flexible to work a schedule that changes based on business needs, including nights, weekends, andholidays. Able to lift 60 pounds between 15 inches and 70 inches above the ground, lifting heavier items is requiredoccasionally. Pushing and pulling racks and U-boats of merchandise is common throughout a typical day. Push and pullforce required ranges from 80 pounds to 100 pounds. Stand on hard surfaces continuously, walk up to 2 miles, reach vertically to access upper levels, andtransfer items horizontally. Wear PPE consistent with the task assignment, including but not limited to non-slip, closed-toe shoes,long pants, and gloves (latex and or cut-resistant). Tools and equipment used include, but are not limited to, phone, computer, mouse, keyboard, ovens,freezers, meat and cheese cutters, grinders, scales, mixers, box cutters, scanners, cash register, carts, andpallet jacks. Benefits: In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include: Competitive pay Sick time plan that you can use to support you or your immediate families health Vacation accrual plan Opportunities for career growth 15% discount for you and one other family member in your household on all purchases made at Sprouts Flexible schedules Employee Assistance Program (EAP) 401(K) Retirement savings plan with a generous company match Company paid life insurance Contests and appreciation events throughout the year full of prizes, food and fun! Eligibility requirements may apply for the following benefits: Bonus based on company and/or individual performance Affordable benefit coverage, including medical, dental and vision Health Savings Account with company match Pre-tax Flexible Spending Accounts for healthcare and dependent care Company paid short-term disability coverage Paid parental leave for both mothers and fathers Paid holidays Get Paid Every Day! Sprouts Farmers Market offers DailyPay - if you're hired as an eligible employee, you'll be able to transfer the money you've already earned at no extra cost, and get it the next business day, for free. We offer DailyPay so you don't have to wait for payday to access the money you've already worked for. With DailyPay, you can see how much you've made every day and you can transfer your money any time before payday. You can learn more by visiting ********************************************************** Why Sprouts: Grow with us! If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer's market setting. Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts' management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary. Sprouts will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance in Hiring Ordinance. California Residents: We collect information in accordance with California law, please see here for more information.
    $31k-41k yearly est. 5d ago
  • Satellite Site Manager

    Quintara Biosciences

    Operations Manager Job In Philadelphia, PA

    Take a Look at Your Future with Quintara Biosciences The mission of Quintara Biosciences is to provide integrated DNA services (DNA reading, writing, editing, and making) to the life science community by creating and delivering innovative translational technologies and platforms. A path towards your most rewarding career. You will be challenged to work in a results-driven, fast- paced organization; you will work with passionate professionals who strive to develop innovative products and technologies that advance the life sciences; and you will excel in an environment of respect, integrity, and fair opportunities for growth. Job Scope: Satellite Site Manager is responsible for comprehensive management of Quintara Satellite Site, ensuring the continuous operation and consistent fulfillment of service standard. Satellite Site Manager is responsible for the site, and will take the lead to ensure the achievement of financial and operation goals PRIMARY RESPONSIBILITIES : 1, Set up the lab with requested functions, including but not limited to location search, rent negotiation, equipment installation and validation, process transfer, logistics, etc. 2, Build up the local team for site operation, conduct the training, retention, regular performance management and other team building activities. 3, Manage the daily operation, including but not limited to production and logistics to ensure the site operation performance meets the Quintara standard. 4, Organize and maintain the inventory to meet the demands from continuous operation and avoid stockouts or overstocking. 5, Implement systematic management of the instruments and labware. 6, Implement 6S management system, improving the safety and productivity. 7, Identify, report, and take actions on potential risks to prevent the happening of production accident. 8, Any tasks assigned by line manager. EDUCATION AND EXPERIENCE: 1, A BA/MS degree in life science discipline 2, 5 years' experience as a lab manager in academia or production manager in industry, core facility or molecular biology CRO experience would be a plus 3, Hands-on experience in sequencing or molecular biology 4, Strong multitasking and organizational skills 5, Ability or identify and solve problems 6, Ability to work in fast pace WORKING RELATIONSHIPS: 1, Report to: CEO 2, Works with: you will be working with commercial team, R&D team, and HQ logistics team Quintara Biosciences is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
    $51k-107k yearly est. 18d ago

Learn More About Operations Manager Jobs

How much does an Operations Manager earn in New Britain, PA?

The average operations manager in New Britain, PA earns between $53,000 and $130,000 annually. This compares to the national average operations manager range of $47,000 to $123,000.

Average Operations Manager Salary In New Britain, PA

$83,000

What are the biggest employers of Operations Managers in New Britain, PA?

The biggest employers of Operations Managers in New Britain, PA are:
  1. CVS Health
  2. Pennsylvania CVS Pharmacy
  3. Ulta Beauty
  4. Coastline
  5. National Veterinary Associates
  6. Coastline Academy
  7. Kelly Science, Engineering, Technology & Telecom
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