Full-Time Assistant Store Manager
Operations Manager Job 36 miles from New Orleans
When you join our team as an Assistant Store Manager, you'll take on key store management responsibilities including assisting with supervising day-to-day store activities, ensuring overall store performance, managing schedules, and developing operational action plans while identifying training opportunities to develop and grow the team.
Position Type: Full-Time
Average Hours: 38 hours per week
Starting Wage: $23.50 per hour
Wage Increase: Year 2 - $24.50 per hour
Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation.
• Assists the direct leader with developing and implementing action plans to improve operating results
• Establishes and communicates job responsibilities and performance expectations to their direct reports to ensure mutual understanding and desired results
• Identifies training and development opportunities that will assist their direct reports in achieving enhanced performance
• Understands the overarching company strategy, as well as communicates and models the core values of the organization, to create a sense of teamwork and membership among employees
• Monitors the competitive environment within the community and informs the direct leader regarding adjustments necessary to maintain the company's competitive position
• Provides product feedback to the direct leader, including making recommendations regarding new items to carry or those that should be discontinued
• Participates in the interviewing process for store personnel
• Communicates information including weekly information, major team milestones, developments, and concerns
• Ensures store personnel adhere to inventory procedures, product handling guidelines, and cash control policies to minimize losses
• Ensures an appropriate resolution of operational customer concerns in their direct leader's absence
• Identifies and rectifies hazards, ensuring proper ergonomics and maintaining store equipment in proper working order
• Maintains store cleanliness standards and proper store signage at all times
• Assists the direct leader with maintaining proper stock levels through appropriate product ordering
• Merchandises product neatly to maximize sales
• Ensures the quality and freshness of products for sale and accuracy of product signage
• Assists their direct leader with achieving the store payroll and total loss budget, inventory counts, and training new employees
• Supervises the day-to-day operations of their team, escalating issues to the appropriate level of support and/or leadership when necessary
• Ensures direct reports complete assigned responsibilities in a timely and effective manner to provide the highest level of customer service for the business
• Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data
• Other duties as assigned
Physical Demands:
• Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights
• Regularly required to sit, stand, bend, reach, push, pull, lift, carry, and walk about the store
• Must be able to perform duties with or without reasonable accommodations
Job Qualifications:
• You must be 18 years of age or older to be employed for this role at ALDI
• Ability to work both independently and within a team environment
• Ability to provide and lead others to provide prompt and courteous customer service
• Ability to develop rapport, trust, and open communication that enhances the growth and job performance of direct reports
• Ability to interpret and apply company policies and procedures
• Ability to establish goals, guide employee performance to ensure the quality and completion of work assignments
• Ability to evaluate and drive performance of self and others
• Ability to understand and apply management principles concerning budgeting, personnel costs, and expenses
• Ability to operate a cash register efficiently and accurately
• Ability to safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler and perform general cleaning duties to company standards
• Excellent verbal and written communication skills
• Ability to stay organized and multi-task in a professional and efficient manner, following instructions and giving attention to detail
• Meets any state and local requirements for handling and selling alcoholic beverages
Education and Experience:
• High School Diploma or equivalent preferred
• A minimum of 3 years of progressive experience in a retail environment
• A combination of education and experience providing equivalent knowledge
• Prior management experience preferred
ALDI offers competitive wages and benefits, including:
401(k) Plan
Company 401(k) Matching Contributions
Employee Assistance Program (EAP)
PerkSpot National Discount Program
In addition, eligible employees are offered:
Medical, Prescription, Dental & Vision Insurance
Generous Vacation Time & 7 Paid Holidays
Up to 6 Weeks Paid Parental Leave at 100% of pay
Up to 2 Weeks Paid Caregiver Leave at 100% of pay
Short and Long-Term Disability Insurance
Life, Dependent Life and AD&D Insurance
Voluntary Term Life Insurance
Click here to learn more about the benefits ALDI has to offer
ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.
(Grocery) Regional Manager of Asian Cuisine
Operations Manager Job In New Orleans, LA
Hybrid/Louisiana
The Regional Manager of Asian Cuisine Operations and Merchandising will strategize and supervise our franchise operations within the designated region, with a focus on Asian cuisine programs such as sushi, dumplings, pan-Asian dishes, and more. This role is pivotal in enhancing operational efficiency, driving regional financial growth, boosting performance, and nurturing the growth of our programs. The position demands a skilled professional experienced in regional management, coaching, strategic merchandising decisions, and analyzing Profit and Loss (P&L) statements.
Supervisory Responsibilities:
Recruit and train managers, aligning them with our company's vision and regional objectives.
Oversee the schedules and workflows of managers specializing in Asian cuisine, ensuring an efficient and productive regional work environment.
Conduct performance evaluations, providing targeted feedback to foster employee development.
Enforce company policies during disciplinary actions and termination procedures within the region.
Primary Duties/Responsibilities:
Collaborate with local retailers to align strategies and enhance program performance, coordinating with local merchandisers and retail leadership.
Implement and oversee Brand and Regulatory Compliance Audit Checklists, ensuring compliance within regional Asian cuisine franchises.
Formulate, initiate, and manage merchandising strategies within the region, driving customer engagement and sales growth.
Monitor and manage inventory of Asian cuisine items, maintaining optimal levels, and minimizing turnover and shrinkage.
Interpret audits and coach franchisees within the region to ensure compliance.
Actively engage in regional franchisee recruitment to attract potential franchise partners.
Supervise and support managers, providing development and guidance as necessary.
Manage regional Asian cuisine franchise operations, executing strategies for peak performance.
Set and enforce metrics, guidelines, and standards to assess the efficiency and effectiveness of regional Asian cuisine programs; continuously seek improvement opportunities.
Evaluate and refine Asian cuisine program procedures within the region to enhance efficiency.
Develop and enforce policies to streamline daily operations, increase customer satisfaction, and elevate the regional Asian cuisine experience.
Oversee regional budgets and cost of sales for all Asian cuisine operations, ensuring alignment with financial objectives.
Communicate new directives, policies, or procedures to managers, conducting regional staff meetings to discuss significant changes, address questions, and maintain morale.
Generate comprehensive monthly reports and cultivate strong relationships with managers, franchisees, and merchandisers within the region.
Address stakeholder inquiries promptly, offering effective solutions.
Conduct regular visits to regional stores to monitor adherence to company standards for Asian cuisine operations.
Assist in recruitment for stores, new store openings, and franchise transfers within the region.
Monitor Asian cuisine sales in the region, identifying continuous growth opportunities.
Develop and maintain fruitful relationships with regional Merchandisers.
Oversee the recruitment and onboarding of new managers and supervisors specializing in Asian cuisine within the region.
Qualifications:
Technical Skills:
Expertise in Asian cuisine operations, food preparation and presentation, and a comprehensive understanding of regional Asian cuisine lines, including sushi, dumplings, and pan-Asian dishes.
Merchandising Skills:
Proficiency in merchandising, product display strategies, understanding of customer behaviors and market trends within the region, and driving sales through effective merchandising.
Regulatory/Food Safety & Brand Knowledge:
In-depth knowledge of food safety regulations and our Asian cuisine product line within the regional context.
Problem-Solving Skills:
Efficient operational problem-solving, and capacity to address and resolve critical operation's issues promptly within the region.
Leadership Skills:
Strong administrative, interpersonal, and mentorship skills, with a proven track record of managing multiple projects simultaneously within a regional setting.
Additional Skills:
Strategic thinking capabilities, excellent communication skills, and a willingness to undertake challenging tasks beyond the role's primary responsibilities.
Education and Experience:
Bachelor's degree in business administration; preferred.
At least 8 years of experience in operations management, ideally within the food and beverage industry or franchise management at a regional level.
A minimum of 5 years of experience in managing and merchandising Asian cuisine, preferably in a regional franchise context.
Receive and maintain ServSafe Manager Certification.
Physical Requirements:
Ability to sit for prolonged periods at a desk and work on a computer.
Ability to lift up to 15 pounds occasionally.
Ability to travel frequently within the region to oversee franchise operations, implement merchandising strategies, and foster business partnerships (sometimes on holidays or weekends with compensatory off offering).
Ability to Operate in confined spaces (kiosk).
Equal Opportunity Statement:
We are an equal opportunity employer, deeply valuing diversity. We are committed to creating an inclusive environment for all employees, basing employment decisions on merit, qualifications, and regional business needs.
Other Duties:
Please note this job description isn't exhaustive. Duties and responsibilities may change, or new ones may be assigned at any time with or without notice.
Regional Manager
Operations Manager Job In New Orleans, LA
WHO IS WILSON DANIELS?
Founded in 1978, Wilson Daniels is a fully integrated, family-owned marketing and sales company representing a highly selective portfolio of the world's most distinctive wines. Wilson Daniels continues to pursue and elevate the standards of excellence set by founders Win Wilson and Jack Daniels through developing long-term, strategic partnerships with luxury producers that possess profound respect for terroir and are benchmarks in their region.
COME WORK WITH US
We inspire and promote a passion for wine from the most distinguished properties and terroirs around the world through exceptional marketing, education, and brand-building. We develop mutually rewarding, long-term relationships with our employees and winery and trade partners, while striving to be globally recognized as the leader of fine wines, setting the standard for integrity, quality, and excellence.
We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.
ABOUT THE JOB
Wilson Daniels is seeking a highly motivated individual with sales and brand building experience, and a proven track record of successful selling. This individual should have excellent communication, negotiation, analytical and objection handling skills.
The South Central Regional Manager is accountable for the profitable achievement of sales objectives in their assigned markets which include multistate regions and may include direct reports. This individual should be results- oriented and capable of focusing on sales goals and initiatives, profitability, marketing, and growing brand positions within the marketplace as well as the distributor network.
If you are someone that thrives in a highly competitive environment and can make smart business decisions based on growing sales, profitability, and market shares, we would love to meet with you!
ESSENTIAL FUNCTIONS/THE DAY-TO-DAY
Develop new business relationships with decision makers while identifying potential customers and developing a business plan to reach them.
Establish working relationships with key accounts and distributors in the territory.
Ensure execution of the developed sales strategies, objectives, goals, and targeted revenue generation by partnering with distributors and key retailers in the specified market.
Manage key distributor relationships-including but not limited to pricing models, programs, incentives, and the ability to audit billbacks and take corrective action when required.
Increase brand awareness and visibility by conducting staff trainings and developing educational programs with distributors & accounts.
Assist and participate in trade and consumer events.
Meet annual depletion, shipment, profit, and performance goals.
Prioritize coaching and performance management efforts to have the greatest overall impact on the business.
is not intended to be a comprehensive list of the duties and responsibilities of the position and that the duties and responsibilities may change without notice.
AM I THE RIGHT FIT?
Not everyone can be a Regional Manager. To be seriously considered for the role here is what you'll bring:
Education & Experience:
Minimum of three years of sales management experience.
Experience selling domestic and international fine and luxury wines.
Bachelor's degree preferred or equivalent experience.
CSW certification or ability to obtain preferred but not required.
Skills:
Possess drive, motivation and acute attention to detail in ensuring all sales opportunities are captured and explored.
Establish working relationships with key accounts, distributors and distributor agents in given territory.
Professional, organized and ability to thrive in highly competitive environment.
Ability to make smart business decisions bases on growing sales, profitability and market share.
Brand building and outside sales experience is preferred.
Persuasive public speaking and presentation skills and the ability to close deals.
Computer skills to include Microsoft Office (Excel, Word, PPT a must); experience using Diver is preferred.
Ability to work a flexible schedule depending upon the needs of distributors and customers.
Physical requirements:
Lifting and carrying: this role may involve lifting and carrying product samples, promotional materials, or demonstration equipment up to 50 lbs.
General Manager
Operations Manager Job 44 miles from New Orleans
Style Crest has a 50+-year tradition of growth and innovation in the building products industry. The organization has a commitment to the manufactured housing industry and the residential exterior cladding market with an extensive product offering and a dedicated service platform that customers count on to support the success of their businesses. We are looking for an experienced General Manager for the Louisiana and Mississippi area to join our team. This role is responsible for leading and directing all sales, installation and operational activities for a group of regional store operations in a specific geographic area. The responsibilities include strategic planning and execution of goals and objectives, budget development and compliance, profitability, sales management, facility management, inventory management, order fulfillment, customer service levels, installed services, distribution and transportation management and counter/customer pick up sales.
KEY AREAS OF RESPONSIBILITY:
Monitors sales and profitability for each location to ensure that resources are used appropriately to support sales and growth expectations. Analyzes the monthly financial performance and identifies opportunities to enhance overall performance. Evaluates factors that could impact sales and profitability such as sales trends, competition, economic and business conditions, and changing customer and market needs and works with the Director of Store Operations to make appropriate decisions and recommendations.
Implements sales programs and promotions that increase sales, meet our customer needs, establishes pricing guidelines that achieves financial goals. Monitors the success of sales activities, program and promotions.
Provides overall leadership and direction to accomplish the goals and financial performance objectives for each store location. Works with the store managers at each location to engage and motivate the workforce to continuously improve and strive to achieve/exceed customer expectations. Provides the guidance necessary to resolve business or workforce issues as needed.
Provides overall guidance to the store managers with regard to labor efficiencies, setting expectations, conflict resolution, performance management, mentoring and coaching, and hiring/training a qualified workforce.
Develops and maintains strong business relationships to ensure the industry-wide reputation of Style Crest and its subsidiaries is consistent with reliability, consistent quality and value, and being customer focused.
Works with the store managers to identify short term or immediate initiatives to improve productivity, sales, profitability and customer service. Develops strategic direction that support our future growth plans and allows for flexibility and adaptability within our warehouse, installation and transportation operations as we experience changes/additions in product lines, services or customers.
Responsible for the overall management of the distribution, transportation, install, and store operations with regards to efficiency, productivity, customer service and satisfaction, safety, housekeeping, inventory, security, DOT and other related regulations, and facility/equipment upkeep either directly or through the managers at each location.
Reviews sales and operational reports and develops recommendations to improve efficiency, cost effectiveness, and/or customer service through analyzing delivery schedule changes, equipment, labor, small shipments through UPS, etc. Implements necessary improvements based on analysis.
Oversees the inventory control of all products and materials within each facility. Works with store managers on the upkeep and storage of product, accuracy of inventory in the system and the elimination of excess and obsolete inventory. Participates with physical inventory and ensures all discrepancies are resolved. Works with purchasing to manage inventory purchases for each location based on sales trends, forecasts, product mix, etc.
Maintains a security program that ensures the company's products and materials are secure at all times. Works with store managers to ensure investigations are conducted immediately when accidents, burglaries, theft vandalism or missing inventory occurs in the facility. Ensures facility and physical assets are maintained in a neat, clean, secure, and orderly fashion.
REQUIRED KNOWLEDGE, SKILLS & ABILITIES:
Bachelor's degree in a related business field and/or equivalent work experience.
At least 5 years of demonstrated success in roles with progressive responsibilities both in sales and operations (distribution) with responsibility for P&L results.
A solid understanding of the housing industry and customer channels.
Knowledge of manufactured housing segment is preferred.
Prior experience in business planning and developing customer relationships.
Prior experience working with challenging product lines and a diverse customer base.
Proven leadership abilities in a management role with direct reports at multiple facilities.
Excellent customer service, organizational, interpersonal and communication (written & verbal) skills.
Strong analytical and problem-solving skills with the ability to make sound decisions and resolve conflicts.
Knowledge of distribution and transportation activities and the impacts of federal/state laws on these activities.
Proficient using Word, Excel & Outlook. Experience using an ERP business system.
Operates from a clear set of positive values, principles and ethics.
Demonstrated team player who can lead and facilitate a team to produce results while maintaining positive working and customer relationships.
Ability to be flexible, adaptive and manage through business changes with a positive attitude.
Must be able to travel frequently to be visible at all locations.
Cricket - District Manager
Operations Manager Job 5 miles from New Orleans
Brief Description
As a Cricket Wireless Manager, your goals are to ensure the stores delivers excellent customer experience, exceed sales metrics, manage, and protect company assets and increase profitability all while developing your team to be best in class.
Responsibilities
Bi-weekly meeting (normally Tuesdays or Thursdays) with cricket representatives.
Monthly meeting at the AT&T Tower and Poydras with cricket directives.
Planning and development of monthly events. (small events like acp activation in the east, or big events like essence fest, basketball tournaments, galas etc.)
Manage the sales representatives' team, supervisors, and store managers.
Adjust/adhere to a daily schedule for shift personnel to ensure optimal efficiency.
Resolve customer complaints/ issues if they have escalated.
Train team
Set sales goals per store.
Set store metrics and guide to accomplish the goal.
Motivate team.
Monitor phones and accessories inventory.
Place accessories and phones orders from vendors as needed.
Anticipate the need to be fully stocked according to the month we are at or the promotions that are being offered.
Make sure the company as whole reaches the acp's required by Cricket Wireless
Create events for the slow season.
Ensure the highest level of customer experience at the store level by setting expectations of excellence in the execution of store standards, talent development, and product knowledge.
Develop, challenge, and motivate store team members and inspire them to lead their individual results.
Create an environment where employees are empowered to deliver unique customer service solutions that are aligned with company goals.
Other tasks as needed.
Operations
Deliver presentations to store staff on new products, equipment, and store layouts.
Study, plan and approve new locations for expansion.
Adhere to all policies, as outlined in the Handbook, SOP'S and other company communications.
Adhere to all paperwork procedures, as outlined in the Handbook.
Finish all Training Courses and make sure the team finishes them as well. (They appear new courses, every few weeks)
Check every morning the hub, to see changes in prices and promotions.
Master all required systems: RQ, Aktivate, Compass, Whiteboard, etc.
Regularly check sales paperwork to review for discrepancies/errors.
Follow all Cash Depositing procedures and accept full responsibility for all deficiencies caused by your error or negligence.
Protect and maintain Company assets.
Use proper judgment to avoid fraudulent purchases, even those that may otherwise comply with Company restrictions on quantity and type of devices that can be purchased by customers.
When opening or closing a store, accurate & timely completion of related checklists with zero errors.
Immediate communication of any inventory deficiency to your District Manager for review.
Safeguard all codes & passwords (i.e. RQ, Carrier logins, Email, Security).
Maintain store appearance.
Complete all required training within the timeline established by management.
Take personal responsibility for all problems within your control.
Requirements
Cricket Manager Top Skills & Proficiencies
3-5 years retail leadership in a cell phone and/or consumer electronics retail environment
Ability to self-start and maintain motivation
Strong leadership qualities
Positive and Energetic attitude
Multi-unit management
The ability to recruit and counsel staff
Experience training and evaluating employee
Travel Required
Preferred Qualifications
High School Diploma/GED
Bilingual Spanish/English
Store Manager
Operations Manager Job 5 miles from New Orleans
At MANGO we inspire and we unite through our passion for style and culture. We are present in more than 115 countries and our online presence extends to more than 110 countries. Our team is made up of people of 112 nationalities and 78% of them are women.
MANGO will be opening a new location at the Lakeside Shopping Center, in Metairie, Louisiana in May 2025, and we are currently recruiting for a FULL TIME STORE MANAGER to join our team!
WHAT WOULD YOUR DAY TO DAY BE LIKE AT MANGO?
Reporting to the District Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant.
Key Responsibilities:
To ensure an excellent level of customer service is provided in the store
To plan, apply and monitor the required measures in order to reach and exceed sales targets
To analyze and review management indicators and costs in order to improve them
To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability
To be familiar with the collection, and control and manage the stock to maximize sales
To act as a role model and promote effective communication within the team
To recruit, train and ensure the seamless integration of the new employees
To lead and motivate the team, ensuring the development of staff potential
To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs
To ensure the optimal management of personnel administration duties
We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry.
You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes.
If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!
Apply now and start a long and successful career within MANGO.
What makes us special?
As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest!
Insurance Benefit: You only pay a % of the value!
401(K) Pension Plan
Holidays + Wellness Days
Vacation Days
Commuter Benefits
Bonus and/or Commission paid monthly
At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success.
Think big! Mango offers you international opportunities in over 115 markets for you to broaden your horizons and grow with us globally.
You got it?
We like you!
Retail Assistant Store Manager
Operations Manager Job 10 miles from New Orleans
Join our team and live the Ollie-tude! : ( Ollie's Core Values)
BE A TEAM PLAYER- Associates are expected to be supportive and work together.
BE CARING- How do I treat others with courtesy, dignity, and respect?
BE VALUE OBSESSED- Live the "good stuff cheap" mindset.
BE COMMITTED- Operate with grit, passion, tenacity, and action.
BE GROWING- How do we get better every day?
BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.
Ollie's Associate Benefits:
Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.
401K, generous company match with immediate vesting.
Strong field sales career growth & talent development culture for top performers
20% associate discount on all Ollie's purchases.
Vast array of voluntary benefits.
The Assistant Team Leader provides leadership for the successful operation of the entire front-end of store. Ollie's ATL Ollie's ATL helps lead a retail sales team that's passionate about selling merchandise and ensures a good customer experience. Responsibilities include Associate development, customer service, asset protection and store maintenance.
Primary Responsibilities:
Assist the Store Team Leader with managing payroll budgets, expenses, store banking, shrink reduction, and the timely completion of related reports to ensure financial and operational goals are met.
Demonstrates Ollie's "Yes I Care, Yes I Can" behaviors in providing exceptional Associate and Customer service experiences; makes sure all company standards are consistently demonstrated in every Associate and Customer interaction
Ensure that store standards and company programs meet all operational expectations.
Ensure that the front-end, entrance, and exterior of the building are maintained properly.
Ensure that all Associates are provided daily tasks and are being productive.
Perform all Team Leader functions to open and close the store when needed.
Assist with maintaining the proper hiring, recruiting, interviewing, selection, and onboarding of candidates to ensure the staffing needs of the store are continually met.
Complete any additional responsibilities and/or duties as assigned.
Qualifications:
High School diploma or equivalent required
Minimum of 1-2 years' retail management experience with a mid to large size retailer
Schedule flexibility to work evenings, weekends, holiday seasonal on a regular basis
Must have a valid Driver's license
Physical Requirements:
Ability to lift and carry up to 50 pounds.
Ability to push and pull up to 35 pounds.
Ability to stand for extended periods and work in a safe manner.
Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran's status, disability, or any other legally protected status.
Management experience with these companies translates well to this opportunity: Walmart, 5 Below, Burlington Stores, Big Lots, Dollar General, Rural King, Gabes, Dicks Sporting Goods and Bed Bath and Beyond just to name a few.
Manager, Customer Operations Team
Operations Manager Job In New Orleans, LA
Delta Utilities is seeking a dynamic leader with a proven track record leading a high performing team of representatives in a contact center environment, the role will be responsible for the ongoing development of team members and fostering a culture of continuous improvement that drives a best-in-class customer experience.
The ideal candidate will be a visible leader to their team modeling customer-centric behaviors aligned with Delta Utilities mission and values. This is a full-time position based in New Orleans, Louisiana.
Key Responsibilities
Promotes a fair, consistent, and positive work environment that continuously builds team member commitment and trust.
Facilitates regularly scheduled one-on-one meetings, team huddles and performance reviews; skilled in tailoring feedback and delivering tough messages to improve individual performance.
Drive and measure performance of service and collection teams to meet daily and monthly goals.
Analyze and interpret data from different sources to find areas of opportunity where coaching can be provided.
Foster an environment of continuous improvement by evaluating processes and procedures that improve operational effectiveness and efficiency.
Manage change in a way that reduces the concern experienced by customers, remove roadblocks preventing front line team members from supporting our customers on the first call.
Provide clear direction to team members to align team with organization strategies and initiatives.
Identify top talent and conduct interviews for the Customer Support Organization.
Ability to independently resolve escalated or complex cases and effectively de-escalate customer calls.
Performs related job duties as assigned and required.
Qualifications
Equivalent combination of education and/or professional business experience required.
Ability to manage multiple priorities and work effectively in a fast-paced environment
3 years in leadership capacity
3 years of Inbound Customer Support or Outbound collections/appointment setting
Strong leadership skills to effectively oversee, motivate, and inspire a team.
Excellent communication abilities to interact with both team members, customers and client
Experience working in a metrics-driven environment with responsibility creating and executing plans to achieve desired results
Strong knowledge of key functional areas including workforce management, performance management, process improvement, quality assurance, contact center technology, and reporting.
About Delta Utilities
Delta Utilities is a leading natural gas utility with a focus on safe, dependable service to customers. Headquartered in New Orleans, Louisiana, the utility will serve nearly 600,000 customers and become one of the leading natural gas providers in Louisiana and Mississippi and among the top 40 providers in the United States.
In 2023, Entergy announced that it had entered into an agreement with Delta Utilities to sell its Louisiana gas distribution business. The natural gas utility currently serves more than 200,000 customers across East Baton Rouge and Orleans parishes. In February 2024, Delta Utilities entered into an agreement with CenterPoint Energy to acquire its Louisiana and Mississippi natural gas businesses, which currently serve approximately 381,000 customers. Once the transactions are complete, Entergy's Louisiana natural gas operations and CenterPoint Energy's Louisiana and Mississippi natural gas systems will be operated by Delta Utilities. Learn more: ***************************
Delta Utilities and associated entities are equal-opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.
#LI-TM1
Contract Performance Manager
Operations Manager Job In New Orleans, LA
Are you ready to see your future take flight? At GE Aerospace, we are advancing aviation technologies for today and tomorrow. Your work will contribute to the production of advanced jet engines, components, and integrated systems that power commercial and military aircraft. You'll be part of a team that embraces your drive, your curiosity, and your unique ideas and perspectives. Most importantly, you'll share in our pride and purpose that affects the lives of millions around the world!
As a Contract Performance Manager, you will have a major impact on GE profitability through owning overall contract performance, inclusive of total cost of ownership via safety, quality, on time delivery, unit price, and supplier relationship management. This role is responsible for ownership of contract productivity and overall supplier accountability.
In this role, you will create and lead operational rhythms with internal and external stakeholders to drive mutually successful outcomes for GE and GE partners. You will provide the necessary support on pre- and post-contractual administration & management, terms & conditions (T&Cs) of the contract, and the management of claims. This role is responsible for ownership of contract productivity and overall supplier accountability. The role requires cross-functional leadership capability and has autonomy within your respective supply base. The role has a major impact on overall GE profitability. High levels of evaluative judgment and operational acumen are required to achieve outcomes. This role will be accountable for highly complex supplier contracts.
**Job Description**
**Roles and Responsibilities**
+ This role is part of Castings Commodity and will have ownership of a highly complex supplier contract.
+ Responsible for maximizing contract performance, while maintaining supplier relationships
+ Ownership for the productivity of assigned contracts through cost reduction, cost avoidance, income generation, and working capital savings
+ Owns management of existing contracts to measure performance of contractual T&Cs against expectations (i.e. bid vs did process), identify gaps or opportunities, and manage cross functional team actions (i.e. cost recovery, terminations, productivity clauses, premiums, etc.) to maximize contractual productivity and performance
+ Accountable for supplier performance inclusive of safety, compliance, quality, delivery, commercial, readiness and all elements within these areas (i.e. WIP Health, commits, payables, tooling, etc.)
+ Where supplier performance does not meet expectations, responsible to drive cross functional problem solving and structured action plans for improvement
+ Leads cross functional teams to manage supplier relationships
+ Acts as chief negotiator in significant deals. And leads negotiations among the working team including, but not limited to sourcing colleagues, legal, finance, compliance, engineering, quality, manufacturing operations, product lines, customers, and suppliers
+ Leads and is accountable for business approvals, supply award, and contract authoring
+ Owns supplier relationships by driving business reviews on a regular cadence, with the responsibility to escalation frequency & attendance as defined by standard work
+ Assure timely resolution of supplier issues for assigned contracts
+ Function as liaison between internal organizations and suppliers for assigned contracts
+ In partnership with cross-functional teams, interprets internal and external business challenges and recommends best practices to improve products, processes, or services. Utilizes understanding of industry trends to inform decision making process.
+ Leads others to find creative solutions within complex contractual landscape with an emphasis on commercial value generation using all available currencies
+ Has the ability to evaluate quality of information received and questions conflicting data for analysis
+ Uses multiple internal and external resources outside of own function to help arrive at a decision
+ Role requires 25% travel
**Required Qualifications**
+ Bachelor's Degree from an accredited college or university (or a high school diploma/GED with a minimum of 4 years Commercial Operations, Sourcing/ Procurement, Supplier Relationship Management, Sales, Supply Chain or Contract Management experience)
+ A minimum of 5 years Commercial Operations, Sourcing/ Procurement, Supplier Relationship Management, Sales, Supply Chain or Contract Management experience
**Desired Characteristics**
+ Demonstrated significant commercial leadership, and experienced in negotiating large, complex deals
+ Experienced in drafting, negotiating, and closing contracts, including business and legal terms
+ Acts with humility, seeks perspective of others, and creates an inclusive culture
+ Delivers with focus on key business objectives, working across large matrixed organizations
+ Leads with transparency to reach the best mutual outcomes for GE and GE partners
+ Demonstrated ability in leveraging creative commercial solutions and coaching the team to achieve the same
+ Demonstrated ability to build strong internal and external relationship
+ Strong oral and written communication skills
+ Strong interpersonal and leadership skills
+ Demonstrated ability to analyze and resolve problems
+ Demonstrated ability to lead programs / projects
+ Ability to document, plan, market, and execute programs
+ Established project management skills
Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
The base pay range for this position is 160,000.00 - 190,000.00. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on **February 6** **,** **2025** .
_This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government._
**Additional Information**
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
**Relocation Assistance Provided:** No
\#LI-Remote - This is a remote position
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Project Manager, Revenue Cycle Operations
Operations Manager Job In New Orleans, LA
The Revenue Cycle Operations Project Manager is responsible in assisting the TUMG Senior Director of Revenue Cycle in activities relevant to the operations of TUMG billing. The role will interact with Physicians, TUMG staff, Department Administrators, Clinic Managers, and outside resources. The incumbent will be integral to the successful outcome of TUMG-initiated projects.
The Revenue Cycle Operations Project Manager is responsible for assisting and coordinating of projects regarding the development of reporting of denials, charge lag, overall charge capture and all phases of billing. Additional responsibilities will include the development and implementation of departmental business strategies and monthly reporting of the outcomes of these strategies. This incumbent will work with other TUMG leadership on the development of competency development, policy and procedure, auditing, quality improvement initiatives and training of TUMG clinic staff.
* Working knowledge of both state and federal regulations as it relates to billing guidelines , operations, HIPAA and Medical Records Release of Information (ROI) policies and procedures. Ability to remain current on all said policies and procedures.
* Strong analytical skills.
* Excellent written/verbal communication skills and attention to detail.
* Great interpersonal skills; ability to interact professionally with both internal and external contacts. (Physicians, colleagues, and departmental staff). Excellent training skills: Ability to convey information clearly and concisely.
* Ability to maintain confidentiality in all work performed.
* Excellent organizational and time management skills; ability to effectively manage multiple tasks simultaneously and meet established deadlines.
* Excellent skills using MS Word, Excel and PowerPoint.
* Maintain CPC and required CEUs.
* Ability to travel locally, as needed.
* Ability to work occasional evenings and weekends, as needed.
* Bachelor's Degree with 3 years' of related experience
OR
* High School Diploma/Equivalent with nine (9) years of related experience
* Master's Degree in a related field
Administrative Operations Manager
Operations Manager Job In New Orleans, LA
Under broad review and direction from the Vice Chancellor for Academic Affairs ( VCAA ), the incumbent provides executive level administrative assistance relative to the daily administrative operations and functions of Office of Academic Affairs. The position provides operational and administrative support for the entire division of academic affairs, in an environment where adherence to confidentiality, high levels of accountability, and effective communication skills are essential to successful completion of tasks. Daily interaction with senior administrative executives, faculty members, and students, along with external business and governmental officials, requires the incumbent to demonstrate professionalism, tact, and diplomacy, all sustained by the ability to prioritize demands and accomplish simultaneous tasks in a challenging, fast-paced, and highly dynamic environment.
Assistant Director of Slate Operations
Operations Manager Job In New Orleans, LA
The Assistant Director of Slate Operations is a key member of Loyola's data support team. This role is responsible for the daily data management of Loyola's prospective student CRM system, Slate, as well its integration with Loyola's student information system, Colleague, and other auxiliary systems. This role oversees the development of university applications, application workflows, decision releases and report-building, among other tasks. This position can be fulfilled either on campus or hybrid/remote.
Examples of Duties
Spearhead the daily maintenance, process optimization, audit and archival of Loyola's Slate CRM system.
Collaborate, support and provide recommendations on operational processes to Leadership (e.g. application building, data management and reporting, event and form
management, communication campaigns and decision releases. etc.)
Ensure smooth integrations between Slate, Colleague, and other partner systems
Research and update Slate with the latest tools as well as staying knowledgeable about industry-wide best practices
Perform regular quality audits of processes within Slate and identify operational inefficiencies
Oversee and manage the swift processing and uploading of student application materials (e.g. transcripts, recommendation letters, test scores, resumes, personal
statements, etc.) to Slate
Document internal business processes as it relates to Slate
Collaborate with and support the group of Slate administrators with information sharing, troubleshooting and in absence support
Assist in the processing of undergraduate applications as needed
Attend and serve prospective students at on and off campus recruitment events when requested
Assumes other duties and responsibilities deemed necessary by the Director.
Typical Qualifications
Bachelor's degree required.
Minimum three years of experience working with an admissions/enrollment management CRM.
Motivated to collaborate with campus partners with a spirit of humility and service.
Must be able to work with minimal supervision while demonstrating superior time management, organizational and analytical skills
A proven history of solving complex problems with sustainable goal-oriented solutions
Must be proficient with relevant technology as well as possess strong interpersonal skills, effective presentation skills and strong written and verbal communication
skills.
Willingness to acquire an understanding of the Jesuit commitment to excellence in education, diversity of the student body, social service, and the liberal arts and
sciences traditions.
Reflect the values of goals and priorities of a value-centered education must be reflected in all written or verbal communications
Ability to develop congenial and productive working relationships with Loyola administrators, faculty, staff, students, and alumni.
Willingness to travel and/or work irregular hours and weekends when needed.
In accordance with the Campus Security Act as amended, Loyola University publishes annually and distributes to members of the academic community, and upon request to prospective (students/employees), an annual security report. That report includes current policies and procedures of the University Police Department for the reporting of campus crimes, notifying the campus community of occurrence of campus crimes, policies regarding access to campus buildings, the enforcement authority of the University Police Officers and their relationship to local police. University policies on the possession, use and sale of alcohol and illegal drugs are outlined. The Campus sexual Assault Program and policy is described. Campus crime statistics as defined under this law for the last three calendar years are included. A copy of this report may be secured from the (Office of Admissions), (Office of Human Resources), or from the University Police Department.
Loyola University New Orleans does not unlawfully discriminate on the basis of race, color, gender, sexual orientation, age, religion, disability, veteran's status or national origin in its educational programs or activities, including employment and admissions. At the same time, Loyola cherishes its right to seek and retain personnel who will make a positive contribution to its religious character, goals, and mission in order to enhance the Jesuit, Catholic tradition.
Water and Mold Operations Manager
Operations Manager Job In New Orleans, LA
Benefits:
Company car
Benefits/Perks
Recession-Proof Industry Providing The Opportunity To Give Back
Competitive Compensation and Benefits
Industry Training and Advancement Opportunities
Company OverviewRytech is a nationally recognized leader in the water damage industry. Our principles are based on integrity and accountability. At Rytech you get a unique opportunity to work with Franchises across the country, third-party administrators, and carriers to create a seamless experience.If you love building relationships and creating quality results, Rytech is the place for you!
Job Summary
An Operations Manager is responsible for franchise performance and development in accordance with the Rytech Operations Manual. The activities listed do not encapsulate all responsibilities of an Operations Manager. Operations Managers are leaders who facilitate the relationship between the insureds and TPA and/or carrier partners.
Responsibilities
Maintaining and supporting Franchise relationships.
Monitoring the performance of their Franchise and improving performance towards SLAs.
Inspections of job sites, vehicles, and office and/or storage facilities. During these inspections ensure the franchise is operating per the Ops. Manual and in compliance with the FA. Annual employee evaluations are to be completed for technicians.
Inspections should be done quarterly at a minimum. Feedback is provided verbally and written to technicians for continued development.
Continual training of technicians using the Ops. Manual and Training Portal. Along with ensuring technicians obtain and maintain WRT, ASD, and AMRT (mold only) certifications.
Mediating disputes between the insured, the insurer, and the contractor. Also engaging your FSC when assistance is needed.
Answering and being available for any questions regarding its Franchise.
Lead weekly meetings to facilitate training and conveying of information to the technicians.
Monitor MICA Exchange daily to ensure projects are being properly handed by the franchise.
Assisting technicians in the field when it is needed.
Assist local marketing team to grow the business
Reviewing estimates, dispatching assignments, and responding to email correspondence in a timely manner
Qualifications
Mitigation/Remediation estimating and scoping experience
Highschool or GED
Two years of Mitigation/Remediation experience is preferred
Residential and or Commercial construction experience preferred.
Excellent communication and customer service skills
Willing to be on call and work in the field when the need arises. Able to perform physical work including common lifting and bending tasks in the industry.
Able to travel for CAT events, training, or regional meetings 5-10% of the time
Excellent interpersonal, communication, oral, and written skills
Must be computer literate and comfortable with computer programs such as Microsoft Office and MICA.
Certifications required (minimum of 90 days after onboarding), include: Water Restoration Technician (WRT)/Applied Structural Drying (ASD)/Anti-Microbial Remediation Technician (AMRT)/ Commercial drying specialist recommended
William "Bubba" Ryan started Rytech in the early 1990s based on over 30 years' worth of experience in the restoration industry. The company was founded on the understanding that there was a better way of doing things, so he made significant changes to the service process and created new technology to help clients. In addition, Mr. Ryan developed a business model that allows for owner-empowered hands-on franchising. The result is Rytech Restoration, a revolutionary and industry-leading water and fire damage and mold remediation service provider that is part of a 60-billion-dollar-plus industry.
We are proud of our ability to respond quickly and efficiently to minimize damage and disruption to our customers' lives. We are revolutionary, and we don't make that statement lightly.
The founding of Rytech incorporates the understanding that the business must benefit the customer and meet their needs first. That concept of better service, technology, processes, and administrative support ensures that we have a highly successful business and franchise model.
At Rytech Restoration, it is our mission, vision, and values that define us. We strive to offer our services with fairness and integrity, always going above and beyond for each and every client, with safety always foremost and foremost in our minds. We strive to create relationships with clients and companies built on trust and mutual respect, treating everyone as we would like to be treated. Our commitment to team building, employee development, and corporate social responsibility ensures that we uphold the highest standards of ethics and excellence in all we do.
We are a diverse team made up of highly experienced professionals from a variety of backgrounds. We're always looking for driven, team-oriented, and enthusiastic candidates who are eager to learn and grow with the company. We want to find individuals who have a passion for helping people, a desire to give back to the community, and teamwork skills that will help make our restoration services a success.
If you're someone who is motivated, trustworthy and loves to help others, Rytech Restoration would like to hear from you.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Rytech Restoration Corporate.
Security Operations Manager I
Operations Manager Job In New Orleans, LA
Company Cox Enterprises Job Family Group Facilities Job Profile Enterprise Security Analyst II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % Yes, 25% of the time Work Shift Day Compensation
Compensation includes a base salary of $65,500.00 - $98,300.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Cox Enterprises, Inc. is hiring a Security Operations Manager I who will be accountable for planning, developing, implementing, investigating, and managing the organizations' investigative and physical security programs and strategies, including Business Continuity, safety, and crisis management.
Primary Responsibilities and Essential Functions:
* Plans, organizes, and conducts investigations related to both internal and external security issues, including but not limited to theft of services and equipment, i.e., piracy, the possession, use, or sale of illegal equipment; fraud, identity theft, credit card fraud, avoidance of payment; damage to property and assaults against Cox employees.
* Analyzes and evaluates investigative progress to assess priorities, leads, and predetermines goals and objectives. Participates in the identification of resources to support investigations.
* Develops, trains, and directs external security personnel within the organization or functional area.
* Establishes connections between suspects and other violators by linking evidence uncovered from various sources.
* Implements the policies, procedures, and systems required to maintain and enhance the organizational mission.
* Interprets and applies laws, orders, rules, and regulations pertaining to enterprise policy and procedure.
* Collaborate with all company stakeholders, including but not limited to Human Resources, legal, operations, etc.
* Maintains a liaison with local, state, and federal law enforcement agencies to achieve maximum results and business support.
* Prepares clear, comprehensive, and cohesive investigative reports and statistical data in a timely manner.
* Reviews and analyzes functional business operations businesses and associated processes to identify security vulnerabilities and weaknesses to recommend prevention, mitigation, and recovery strategies.
* Develops and presents training programs for employees, contractors, and temporary employees on many security-related topics, including but not limited to personal security, robbery, information security, due diligence, workplace violence, building access control, and BCP.
* Management of assigned equipment and property.
* This job description is a general description of essential job functions. It is not intended as an employment contract nor to describe all the duties someone in this position may perform. All Cox Enterprises, Inc. employees are expected to perform tasks as assigned by Cox Enterprises, Inc.
Qualifications:
Minimum:
* High School Diploma or equivalent required.
* 6 or more years of experience is required in a related field (i.e., Fraud, Theft, Security, Business, etc.) if the candidate does not possess a related degree.
* Supervisor experience preferred.
* Proven self-starter who works under limited supervision, with considerable latitude for initiative and independent judgment.
* Proficient interviewing and interrogation techniques to obtain information to conduct independent, thorough investigations in theft, fraud, violent acts, vandalism, etc.
* Requires strong knowledge of CCTV, access control, alarms, and use of covert equipment, MS Office applications, i.e., Excel, Word, Outlook, and PowerPoint.
* Excellent decision-making, interpersonal, written, verbal, presentation, and collaborative skills to work effectively with teams throughout the organization and external contacts.
* This position requires teamwork, adaptability, and problem-solving skills.
* Ability to travel up to but not limited to 10% of the time.
* Required to be on call 24-7 in case of emergency
* Ability to travel up to 25% of the time
Preferred:
* A bachelor's degree in an area of study relevant to this position and at least 2 years of experience with a law enforcement, intelligence, public, or private sector security organization.
* Ability to effectively present information to business leaders. Corporate Security experience is a plus.
* Security Clearance eligible.
* Experience in incident management and business continuity preferred.
* Certification or accreditation from a Risk or Security Management Association or governing body.
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
As our primary divisions Cox Automotive and Cox Communications drive new waves of innovation, Cox Enterprises is entering spaces like cleantech, healthcare, esports and more. We're a family business guided by a legacy of bold innovation that's driven by those who want to make their mark. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Behavioral Health Operations Manager I
Operations Manager Job In New Orleans, LA
GENERAL
JOB
DESCRIPTION
Manager - Ops
Operations Manager Job In New Orleans, LA
Description & Requirements Maximus is looking to hire a Manager-Ops to support the NextGen Program under the FSA Department of Education portolio. Essential Duties and Responsibilities: - Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage Customer Service and Outreach Programs.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Additional Requirements as per contract/client:
- FSA Department of Education experience preferred
- Must reside in the U.S.
- Must be a U.S. citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 20mbps or higher required (you can test this by going to ******************
- Private work area and adequate power source
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
53,500.00
Maximum Salary
$
78,000.00
Center Manager and Instructional Coach
Operations Manager Job In New Orleans, LA
Invite a friend All applications will be reviewed and responded to as quickly as we are able. While we wish we could personally speak with each applicant, we are unable to do so due to the volume of applicants. With that in mind, please do not call in to follow up on your application Job Description:
John W. Hoffman Early Learning Center is searching for a Center Manager and Instructional Coach for the current school year. This person will assist the Executive Director with the management of center operations, staff development, instructional coaching and ensuring a loving, kind, rigorous, and joyful culture for children and families.
The primary responsibilities for this position will include, but not be limited to the following:
Coaching
Provides differentiated practice-based coaching and technical assistance to help them make program improvements, including assisting programs in understanding the domains and dimensions of CLASS, understanding the Louisiana Birth to Five Early Learning and Development Standards, full implementation of
GOLD
by Teaching Strategies; and the use of Tier 1 curricula with fidelity;
Work with the director to develop a schedule for conducting classroom observations as a foundation for determining needs.
Develop individual mentor coaching plans, with specific goals and areas for growth identified which are based on classroom and teacher observations.
Provide constructive feedback and support to teaching staff for learning and growth. This may include activities, reading material, or other resources as needed to guide learning.
Analyzes, coaches and assist new and existing teachers with teaching strategies, lesson planning, classroom management for infants, toddlers, and pre-k.
Develops and maintains positive, supportive relationships with teachers and program leaders, working collaboratively to achieve individual and program goals;
Provides training, observation, evaluation, consultation, modeling, and coaching, delivered both in-person and virtually, using the Practice-Based Coaching Model, developed by the National Center on Quality Teaching and Learning (NCQTL);
Works with early childhood educators/programs to conduct classroom assessments and develop action plans based on the assessments with specific steps towards meeting their program goals and provides follow-up assessment and consultation;
Maintains up-to-date knowledge on Louisiana's childcare licensing regulations, unified rating and improvement system, and the goals and expectations of the Louisiana Department of Education (LDOE);
Gathers and track data used to create an individualized action plan for each teacher or leader;
Completes all required documentation related to differentiated coaching in a timely manner;
Completes regular reports on activities accomplished;
Professional Development and Training
Collaborates with Continuing Education and Professional Development team members to identify professional development needs of educators and leaders;
Maintains certification as a Pathways certified trainer; Infant, Toddler, and Pre-K CLASS reliable observer, and TS
GOLD
inter-rater reliability
General
Assists and/or develops and updates classroom programs & procedures for the instructional outcomes, curriculum implementation, child assessment and cultural and linguistic responsiveness. The Mentor Coach will provide mentor coaching and overall support and follow-up to identified teaching staff on a regular basis; provide the direction needed to successfully teach and implement the assigned curriculum and practices which promote high quality learning and school readiness within established guidelines and standards.
Participates in additional opportunities created by contracts or grants received from the Louisiana Department of Education, corporate and philanthropic partners.
QUALIFICATIONS AND EDUCATION
Experience and Skills:
Job Knowledge, Skills, and Abilities
Knowledge of Early Childhood Development, programming, and systems building.
Working knowledge of the Early Head Start Performance Standards and the Louisiana Child Care Licensing regulations.
Technically competent and demonstrated knowledge and skills using various software programs, such as Word, Excel, Power Point, and Google Drive to use data to inform practice, evaluate, and present information.
A Bachelors Degree is required
A CDA or higher degree in Early Childhood Education, Family & Consumer Science, Child and Family Studies, or related field training with completed coursework that would be equate to a major in early childhood education.
A minimum of 3 years working with young children as an early childhood educator, lead teacher, or instructional coach in an early childhood school or center with increased levels of responsibility and demonstrated leadership traits;
Become TS Gold Inter Rater Reliable, CLASS certified in Infants, Toddlers and Preschool and obtain Pathways Trainer Certification within 3-6 months of hire;
Experience in writing SMART goals and creating action plans for teachers.
Demonstrated knowledge in best practices in early childhood education; understanding of early childhood evaluations, observations, and assessments for both teachers and children.
Proven ability to work cooperatively, effectively and the ability to positively collaborate and with colleagues, teachers, center director, leadership team, executive director/owner and community partners;
Excellent knowledge and education on developmentally appropriate practice and how young children develop and learn;
Educational experience and training in Early Brain Development, Infant Mental Health, Responsive Caregiving, and/or Reflective Supervision preferred.
Excellent oral and written communication, interpersonal communication, organizational leadership and negotiation skills;
Experience with and ability to communicate using technology and virtual platforms (including e-mail, PowerPoint, Google Drive, Zoom etc.);
Ability to work both independently and as a member of a team;
Regular walking, kneeling, stooping, bending, and sitting on the floor to attend to children's needs and model behaviors for teachers
Bilingual English/Spanish preferred.
Benefits
We offer a competitive compensation package, including generous retirement contributions and comprehensive health benefits.
Behavioral Health Operations Manager I
Operations Manager Job In New Orleans, LA
GENERAL
JOB
DESCRIPTION
Aldi Full-Time Assistant Manager
Operations Manager Job 7 miles from New Orleans
When you join our team as an Assistant Store Manager, you'll take on key store management responsibilities including assisting with supervising day-to-day store activities, ensuring overall store performance, managing schedules, and developing operational action plans while identifying training opportunities to develop and grow the team.
Position Type: Full-Time
Average Hours: 38 hours per week
Starting Wage: $23.50 per hour
Wage Increase: Year 2 - $24.50 per hour
Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation
• Assists the direct leader with developing and implementing action plans to improve operating results
• Establishes and communicates job responsibilities and performance expectations to their direct reports to ensure mutual understanding and desired results
• Identifies training and development opportunities that will assist their direct reports in achieving enhanced performance
• Understands the overarching company strategy, as well as communicates and models the core values of the organization, to create a sense of teamwork and membership among employees
• Monitors the competitive environment within the community and informs the direct leader regarding adjustments necessary to maintain the company's competitive position
• Provides product feedback to the direct leader, including making recommendations regarding new items to carry or those that should be discontinued
• Participates in the interviewing process for store personnel
• Communicates information including weekly information, major team milestones, developments, and concerns
• Ensures store personnel adhere to inventory procedures, product handling guidelines, and cash control policies to minimize losses
• Ensures an appropriate resolution of operational customer concerns in their direct leader's absence
• Identifies and rectifies hazards, ensuring proper ergonomics and maintaining store equipment in proper working order
• Maintains store cleanliness standards and proper store signage at all times
• Assists the direct leader with maintaining proper stock levels through appropriate product ordering
• Merchandises product neatly to maximize sales
• Ensures the quality and freshness of products for sale and accuracy of product signage
• Assists their direct leader with achieving the store payroll and total loss budget, inventory counts, and training new employees
• Supervises the day-to-day operations of their team, escalating issues to the appropriate level of support and/or leadership when necessary
• Ensures direct reports complete assigned responsibilities in a timely and effective manner to provide the highest level of customer service for the business
• Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data
• Other duties as assigned
Physical Demands:
• Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights
• Regularly required to sit, stand, bend, reach, push, pull, lift, carry, and walk about the store
• Must be able to perform duties with or without reasonable accommodations
Job Qualifications:
• You must be 21 years of age or older to be employed for this role at ALDI
• Ability to work both independently and within a team environment
• Ability to provide and lead others to provide prompt and courteous customer service
• Ability to develop rapport, trust, and open communication that enhances the growth and job performance of direct reports
• Ability to interpret and apply company policies and procedures
• Ability to establish goals, guide employee performance to ensure the quality and completion of work assignments
• Ability to evaluate and drive performance of self and others
• Ability to understand and apply management principles concerning budgeting, personnel costs, and expenses
• Ability to operate a cash register efficiently and accurately
• Ability to safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler and perform general cleaning duties to company standards
• Excellent verbal and written communication skills
• Ability to stay organized and multi-task in a professional and efficient manner, following instructions and giving attention to detail
• Meets any state and local requirements for handling and selling alcoholic beverages
Education and Experience:
• High School Diploma or equivalent preferred
• A minimum of 3 years of progressive experience in a retail environment
• A combination of education and experience providing equivalent knowledge
• Prior management experience preferred
ALDI offers competitive wages and benefits, including:
401(k) Plan
Company 401(k) Matching Contributions
Employee Assistance Program (EAP)
PerkSpot National Discount Program
In addition, eligible employees are offered:
Medical, Prescription, Dental & Vision Insurance
Generous Vacation Time & 7 Paid Holidays
Up to 6 Weeks Paid Parental Leave at 100% of pay
Up to 2 Weeks Paid Caregiver Leave at 100% of pay
Short and Long-Term Disability Insurance
Life, Dependent Life and AD&D Insurance
Voluntary Term Life Insurance
Click here to learn more about the benefits ALDI has to offer
ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.
Operations Manager
Operations Manager Job 5 miles from New Orleans
Brief Description
The Operations Manager is responsible for overseeing and coordinating all daily operational activities of the establishment. This role includes managing staff, optimizing processes, controlling inventories, customer service, and achieving sales goals. Additionally, the Operations Manager supervises the activities of Marketing, eCommerce, and Pricing to ensure an efficient, competitive, and profitable operation. The main objective is to ensure a profitable operation and an excellent customer experience both in the physical store and in the digital environment.
Responsibilities
• Develop, motivate, and lead the store managers in a way that maximizes sales, profits, and customer satisfaction through regular store visits and constructive feedback.
• Provide supportive leadership to store staff by recommending information and direction for personal development.
• Ensure proper product presentation and shelf organization according to company policies.
• Collaborate with the pricing team to establish competitive pricing strategies that maximize profitability.
• Oversee the implementation of pricing policies throughout the store and ensure prices are correct and up to date.
• Analyze market trends and competition to adjust prices when necessary.
• Evaluate the impact of price changes on sales and profitability, suggesting adjustments when needed.
• Collaborate with the Marketing team to plan and execute promotional campaigns both in-store and online.
• Oversee the implementation of marketing strategies in the store to ensure proper visibility of promotions.
• Analyze the impact of marketing campaigns on sales and suggest improvements based on the results.
• Coordinate with the eCommerce team to ensure proper management of online orders, including product availability, order fulfillment, and delivery logistics.
• Oversee the supermarket's online platform to ensure a smooth and efficient user experience.
• Review and analyze online sales data to identify trends and opportunities for improvement.
• Supervise the cleanliness, maintenance, and safety of the stores.
• Recruit, train, and supervise store personnel.
• Develop work schedules and assign tasks according to operational needs.
• Monitor inventory levels and place orders when necessary.
• Conduct periodic inventory audits to prevent losses and theft.
• Oversee the receipt of merchandise and verify the quality and quantity of products received.
• Resolve customer and employee issues and complaints effectively and promptly.
• Ensure a high level of customer service at all times.
• Analyze daily, weekly, and monthly sales to ensure financial objectives are met.
• Implement sales strategies and promotions to increase profitability.
• Control operational expenses and look for ways to optimize costs.
• Ensure compliance with food safety regulations, health, and workplace safety.
• Ensure that the store complies with all local, state, and federal laws and regulations.
• Hold weekly or bi-weekly meetings with store managers to discuss existing and future sales procedures and objectives.
• Responsible for supervising the opening and development of new stores (if applicable).
• Other tasks as needed.
Skills and Competencies for the Operations Manager
• 3 to 5 years of supervisory experience
• Background and experience in logistics
• Knowledge of profit and loss management
• Strong knowledge in operations management, inventory control, marketing, eCommerce, pricing, and customer service
• Leadership skills and the ability to motivate a team
• Excellent communication skills
• Ability to work under pressure and manage multiple tasks simultaneously
• Decision-making ability
• Self-motivated with the ability to prioritize and resolve problems
• Travel required