Route Service Manager - UniFirst
Operations manager job in Durham, NC
Route Service Manager UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.
What's in it for you?
Training:
Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement.
Career Mobility:
You may quickly find yourself on the fast-track to success. We are a rapidly growing company offering significant avenues for personal development and growth. The Route Service Manager role can lead to many other leadership opportunities in our Plants and across the organization.
Culture:
Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends?
Diversity:
At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.
What you'll be doing:
Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
Build strong relationships with your customers and elevate your team's level of achievement in customer satisfaction
Collaborate closely with location management team to provide the best customer service and product programs
Negotiate customer contract renewals
Qualifications
What we're looking for:
An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location
A results-driven, relationship manager who isn't afraid to roll up their sleeves and help the team and most importantly, the customer
Someone who will enjoy working with your own team of Route Service Representatives and Route Service Supervisors that need your help and support as they develop in their own role
Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards.
High School Diploma or GED - bachelor's degree preferred.
Prior customer service experience
Ability problem solve and handle a variety customer service situations
Ability to negotiate, train, coach and lead a team
Strong computer proficiency (MS Office)
Excellent verbal & written communication skills
21 years of age
Valid non-commercial driver's license in the state of residence
Must meet pre-employment DOT physical requirements
Physically capable of lifting up to 50 pounds
Benefits & Perks
401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses
About UniFirst
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization.
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.
There's a lot to love about UniFirst, where you come first.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
Auto-ApplyStore Manager
Operations manager job in Asheville, NC
The Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.
What You'll Get
Competitive weekly pay and bonus opportunities.
A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
Up to $5,250 annually in tuition reimbursement.
Paid training and all the tools and resources you'll need to be successful.
View all our health, wealth and life offerings at *************************
What You'll Do
Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.
Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.
In conjunction with the other field leaders, ensure that every technician is SafeTech™ certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.
Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed.
Provide world class customer service by responding quickly to client complaints/warranty issues.
All other duties as assigned.
What You'll Need
High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.
Valid state-issued driver's license required.
3+ years of leadership experience with an innovative approach toward incenting performance.
3-5 years of experience in retail or service center environments; automotive experience preferred.
Proficiency with Microsoft Office Suite, web applications, and general office equipment.
Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
Comfort working outside in a variety of weather conditions.
Present a professional appearance and wear personal protective equipment.
Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.
#LI-LL2
This in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.
This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.
Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.
--
Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching "Find Open Jobs".
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Careers ***************************
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.
Area Manager HR Operations
Operations manager job in Charlotte, NC
Carowinds is looking for an experienced and high-energy Human Resources Area Manager to join our HR team. The primary function of this role is to provide accurate reporting, data analytics and data integrity support for our human capital management system (HCM). The Human Resources Area Manager will have an opportunity to partner with divisions to review and train employment standards regarding HCM. This position is a member of the Human Resources Leadership Team and reports directly to the Manager of Human Resources.
Benefits:
3 weeks paid vacation (6 sick days, 8 paid holidays)
Several medical coverage options to fit your needs best
401K match
FREE entry to ALL our parks and water parks!
Perks:
Complimentary tickets for friends and family
Discounts on food and park merchandise
Full-time and part-time employee events and gatherings
Responsibilities:
Managing data integrity, functionality, reporting, and user adoption of Ceridian Dayforce.
Serve as the park liaison for all matters with HCM to include change management, communications, implementation, process improvements, and become an internal Subject Matter Expert on Ceridian Dayforce.
Provide reporting, analytics and assistance with dashboards which deliver business intelligence needs in the areas of headcount, data changes, self-service usage, employment trends, etc.
Ensure communications with Corporate team and local teams regarding interfaces and updates to product enhancements are represented and timely.
Serve as the park point of contact to manage and resolve any issues with HCM system, monitor data integrity, interfaces, analyze data flows, test system changes and ensure all are operating correctly with the support of the technical team.
Troubleshoot and follow ticket resolution process to appropriately remedy any system related technical issues.
Assist in required review, testing and implementation of HCM system upgrades or patches.
Produce and support a variety of reports or queries using appropriate reporting tools and assist in development of standard report queue for ongoing needs.
Maintain awareness of current trends in HCM software with a focus on product and service development, delivery and support and application of key technologies.
Partners with the HR team and department managers to drive necessary improvements of HCM tool and ancillary systems to support HCM needs.
Oversees compliance by ensuring audits are conducted and ensure employment standards are pushing to incorporate state/federal/organizational requirements for continual process improvement.
Maintains knowledge of current and emerging laws and regulations, and periodically reviews and updates applicable standards, trends and issues affecting the company work environment and policies.
Be available to subordinate team members, park employees, and managers as a first point of contact for questions and guidance on fundamental HR topics.
Handle sensitive information with extreme confidentiality.
Participate in the Manager On-Duty program.
The above duties are not meant to restrict initiative, but rather to define minimum activities. These duties may be altered to suit the needs of the company as needed.
Qualifications:
Bachelor's degree in Human Resources, Industrial Relations, Organizational Development, Business Administration, or related field.
Requires 4 to 5 years of direct experience in HCM/HRIS or a combined amount of human resources generalist experience working within HCM/HRIS solutions.
Related certifications, active professional memberships, or experience in the HCM/HRIS or Human Resources background is preferred.
Proven relationship management, diplomacy, tact, and consultative abilities.
Proficient in Microsoft Office products with high proficiency in Excel as well as HCM (Ceridian Dayforce) and timekeeping systems (UKG/Kronos).
Excellent communication skills to make presentations and interact with various groups and individuals.
Requires a working knowledge of local, State and Federal employment laws and regulations; ability to research and interpret employment laws and regulations and to develop action plans for implementation of those laws and regulations.
A proven analytical problem-solver concerning systems and data issues.
Ability to maintain a high degree of confidentiality.
Ability to multitask, prioritize, and follow through on assignments, must have a sense of urgency in a fast-paced environment.
Ability to be flexible and adjust and respond positively to changing business conditions.
Proactive and collaborative approach to issue resolution and process improvement.
Attention to detail and strong organizational skills are a must.
Ability to work nights, weekends and holiday periods to meet business needs.
Auto-ApplySr. Manager, Outpatient Clinical Operations & Innovation
Operations manager job in Raleigh, NC
The Senior Manager of Outpatient Clinical Operations & Innovation plays a key leadership and support role in driving strategic initiatives, clinical innovation, and operational excellence. This position collaborates across functions, including technologists, radiologists, and internal/external stakeholders, to ensure alignment in protocols, workflows, and best practices. Responsibilities include supporting the implementation of advanced imaging technologies, optimizing clinical operations, and contributing expertise in multidisciplinary meetings and strategic planning sessions.
Key Responsibilities:
Clinical Operations
Collaborate with radiologists and site staff to maintain and update accurate, high-quality imaging protocols aligned with clinical standards and regulatory requirements.
Provide guidance and hands-on support to technologists and clinical staff on best practices to ensure safe, effective, and consistent imaging procedures.
Assist with image uploads and support research initiatives and clinical trial management by coordinating data collection and documentation.
Deliver on-site applications training, advanced procedure education, and demonstrations of new software features or clinical workflows to support staff development and operational excellence.
Support accreditation activities, including selecting and evaluating imaging studies for submission to meet regulatory and quality standards.
Partner with radiologists, operational teams, and the Director of Outpatient Clinical Ops to identify and resolve issues related to image quality and workflow efficiency.
Assist new technologists in mastering complex patient cases and advanced imaging protocols to ensure proficiency and confidence.
Support onboarding new clinical sites and the integration of updated imaging equipment, ensuring the deployment of the latest technology and protocols.
Project Management & Collaboration
Participate in workshops, meetings, focus groups, and cross-functional teams, serving as a clinical liaison between technologists, radiologists, and leadership to ensure alignment and effective communication.
Prepare and deliver slide decks, briefings, and progress summaries to support leadership and stakeholder decision-making.
Serve as the central communication point for project updates, action items, and follow-ups, ensuring timely information flow and accountability.
Maintain, update, and distribute new protocols and protocol changes.
Assist the Clinical Innovation team on equipment evaluation, as well as new advancements in imaging technology
Education and Experience:
Registered Technologists with ARRT or equivalent; additional subspecialized registry preferred (i.e., MRI, CT, PET)
Minimum of 3 years of experience in Radiology or Medical Imaging.
Experience with RIS and PACS
Strong Clinical applications experience - preferred
Strong analytical skills, with the ability to analyze data, identify trends, and make recommendations for improvement.
Ability to manage multiple priorities and work independently
Ability to travel as needed to support clinical operations and research initiatives.
Vice President Operations
Operations manager job in Raleigh, NC
Vice President of Operations - Mechanical Construction
Compensation & Benefits
Base Salary: $250,000+ (based on capability and experience)
Bonus: Target ~50% of base (tied to performance and regional results)
Vehicle Allowance
100% Employer-Paid Employee Healthcare
Dental & Vision coverage
401(k) with company match
20 days PTO + company holidays
Additional people-focused perks (employee support services, engagement programs)
Location: Raleigh-Durham, NC
Industry: Mechanical Construction (HVAC, Plumbing, Process Piping)
Reports To: Executive Vice President
About the Company
A fourth-generation, family-owned mechanical contractor in the Southeastern U.S. is seeking a Vice President of Operations to lead and scale construction operations across the Carolinas.
With nearly 700 employees and revenue exceeding $300M, this organization is recognized as one of the region's most respected mechanical builders-serving clients in healthcare, higher education, hospitality, pharmaceuticals, data/technology, and advanced manufacturing. The company is known for its people-first culture, elite craftsmanship, long-term customer relationships, and strong financial performance.
The firm provides full-service mechanical solutions including HVAC, plumbing, process piping, design-build, and maintenance/service. The company is in a significant growth phase and is investing deeply in expanding its Carolinas market footprint.
Position Overview
The Vice President of Operations will oversee all construction operations across the Carolinas-providing leadership, structure, and consistent operational excellence. This newly created role will strengthen execution, enhance margin performance, and develop the next generation of project leaders.
You will oversee all Project Managers, Senior PMs, and Project Executives in the region, ensuring teams deliver high-quality mechanical projects on time, on budget, and with exceptional safety and client satisfaction.
This executive will play a central role in scaling multi-market operations and building the long-term operational infrastructure needed for continued expansion.
Key Responsibilities
Operational Leadership
Oversee day-to-day mechanical construction operations across multiple project teams.
Ensure projects meet schedule, budget, safety, and quality expectations.
Lead project cost control, forecasting, and margin protection efforts.
Standardize and tighten operational processes across all project sites.
People Development & Leadership
Directly lead and mentor all PMs, Senior PMs, and Project Executives.
Build a culture of accountability, teamwork, and high performance.
Identify skill gaps and implement clear development plans.
Work Acquisition Support
Partner with Preconstruction and Business Development to represent operations in pursuits.
Support interviews, presentations, and client meetings to win work.
Communicate competitive advantages tied to operational performance.
Process Improvement & Scalability
Strengthen workflows, tools, and systems that increase efficiency and consistency.
Improve process discipline across planning, scheduling, manpower management, and cost control.
Support adoption of technology and leaner project delivery methods.
Culture, Safety & Quality
Uphold elite safety standards and a people-first culture across all teams.
Ensure consistent quality control and project excellence across the regional portfolio.
Strategic Growth & Succession
Partner with the EVP to shape long-term market strategy and operational expansion plans.
Play a key role in preparing the organization for future market growth.
High-performers may be groomed for eventual EVP-level oversight of the Carolinas division.
Qualifications
15+ years of progressive leadership in mechanical construction (HVAC, plumbing, process piping, or similar).
Experience leading multi-market operations or large, complex project portfolios.
Proven ability to improve margins, strengthen execution, and build operational discipline.
Demonstrated success in developing leaders in a fast-growth mechanical or MEP environment.
Strong financial acumen (forecasting, job cost, P&L exposure).
Bachelor's degree in Construction Management, Engineering, or related field preferred; equivalent experience valued.
Leadership Traits
Hands-on, servant-minded leadership approach.
High emotional intelligence and a strong communicator.
Able to elevate both people and process simultaneously.
Strategic thinker with strong operational instincts.
Thrives in a fast-paced, growth-oriented environment.
Regional Director of Operations (Must have Aesthetics)
Operations manager job in Raleigh, NC
Regional Director of Operations (Medical Aesthetics)
Industry: Medical Aesthetics
Employment Type: Full-Time
We are a premier, full-scope medical aesthetics and surgical organization with multiple high-performing locations across a few mid-Atlantic states.
We are seeking a Regional Director of Operations to lead and scale our growing network of practices. This is a unique opportunity for a visionary leader with a blend of operational excellence, entrepreneurial drive, and people-first leadership.
Ideal Candidate Profile:
Experience: 5-10+ years leading teams, P&L ownership or budget accountability, process improvement, and scaling experience in a growth-oriented environment.
Multi-site operations, practice leadership, or regional management experience in aesthetics, dermatology, plastic surgery, or a comparable patient-service business. A mix of clinical understanding and business execution is ideal.
We're seeking someone who is not just operationally sound, but a visionary leader who can lead with empathy, influence without ego, and drive results through strategy and culture.
A background in medical spa, dermatology, dental, or a related healthcare service field is required!
About Us:
At our core, we are lifelong learners and critical thinkers, united by a shared commitment to clinical excellence and a structured, high-performance mindset. We thrive on adaptability, embracing change with agility and responding quickly to challenges and opportunities.
Fueled by startup energy, we combine the rigor of operational discipline with the flexibility to pivot fast. We are stewards of quality, champions of growth, and believers in the power of a team aligned around purpose, accountability, and continuous improvement.
We are a well-established and rapidly growing aesthetic group who delivers best-in-class patient care across a broad spectrum of cosmetic and wellness services, including:
Plastic Surgery
Injectables
Laser Treatments
Body Contouring
Advanced Skin Therapy
Medical Weight Loss
Wellness & Spa Services
Role Overview:
The Regional Director of Operations will oversee day-to-day operations, drive strategic growth, ensure financial performance (including full P&L oversight), and cultivate a positive and accountable culture across multiple clinic sites.
This role reports directly to the c-suite and plays a critical part in scaling systems, people, and performance during a high-growth phase.
Must-have qualities:
Entrepreneurial mindset with a go-getter attitude
Proven P&L experience and strong business acumen
KPI-driven, with a focus on measurable performance outcomes
Strategic thinker with the ability to align execution with growth goals
Dependable and accountable, with a knack for holding teams to high standards
Exceptional soft skills, emotional intelligence, and communication abilities
Understands soft power and how to lead through influence, not just authority
Low ego leader who listens more than they speak
Strong team builder, coach, and mentor
Asks the right questions and sees listening as a superpower
Key Responsibilities:
Lead daily and long-term operations for multiple med spa and surgical locations
Own and manage site-level P&Ls, budgets, and KPIs
Identify operational bottlenecks and implement scalable solutions
Partner with clinical and administrative leaders to enhance patient and team experience
Develop and execute strategies that support clinic expansion, revenue growth, and quality outcomes
Build and sustain a culture of accountability, transparency, and excellence
Recruit, develop, and retain top-tier talent across all sites
Ensure compliance with regulatory and brand standards
Collaborate closely with executive leadership on strategic initiatives
What We Offer:
Competitive base salary
Performance-based bonus, with potential for equity tied to EBITDA targets
Health, dental, and vision insurance
Opportunities for career advancement and regional/national expansion
Collaborative, mission-driven culture
Travel stipend or company vehicle allowance as needed
Ongoing leadership development and training
If you're a dynamic operator who thrives in a fast-paced, patient-first environment and loves to build great teams while driving exceptional results-this is your opportunity.
Apply now to join a growing leader in the medical aesthetics industry.
Vice President of Operations - Commercial Real Estate
Operations manager job in Charlotte, NC
Macdonald & Company are partnered with a privately held, long-term real estate owner/operator based in Charlotte, overseeing a diversified portfolio of more than 2 million square feet across office, retail, mixed-use, parking, and land assets. The firm maintains a hands-on, ownership-driven approach to operations and is continuing to modernize and professionalize its internal structures to support portfolio growth and efficiency.
The Role
This newly designed position will serve as the senior leader overseeing both the property management and maintenance/engineering functions. The VP of Operations will provide unified leadership across departments that historically operated separately, ensuring consistent standards, efficient building operations, clear communication, and alignment with ownership objectives. The role requires someone with strong commercial real estate operations experience, who understands onsite property management, maintenance workflows, financial operations, and tenant service at the portfolio level.
Responsibilities
Operations Leadership
Lead and oversee the property management and maintenance/engineering teams, including department heads.
Establish and implement operational standards, processes, and best practices across the portfolio.
Drive coordination between property management and maintenance to ensure aligned priorities and seamless execution.
Portfolio Oversight
Provide executive oversight across a 45-asset portfolio with significant commercial real estate exposure.
Conduct regular site assessments to evaluate building operations, maintenance programs, and tenant satisfaction.
Ensure compliance with operational, safety, and regulatory requirements.
Financial & Lease Administration
Oversee annual operating and capital budgets; ensure accurate forecasting and cost-effective operations.
Maintain accountability for rent collection processes, financial reporting, and variance management.
Review and approve leases, renewals, amendments, estoppels, and SNDAs.
Maintenance & Engineering Management
Provide leadership to the Senior Maintenance Engineer and engineering/maintenance staff.
Oversee preventative maintenance programs, vendor management, and building systems performance.
Support staffing, training, workflow optimization, and technology adoption (e.g., work order systems).
Capital Projects & Vendor Management
Oversee capital projects, tenant improvements, deferred maintenance, and building upgrades.
Negotiate and manage vendor and service contracts; evaluate performance and cost efficiency.
Provide operational insights during acquisition and disposition due diligence.
Cross-Functional Collaboration
Partner with ownership, accounting, legal, development, construction, and HR to ensure operational alignment.
Serve as the senior operational point of contact for brokers, tenants, municipalities, and external stakeholders.
Qualifications
10+ years in commercial real estate operations.
Background that includes onsite property management plus an understanding of maintenance and building systems.
Experience leading both property management and maintenance departments or multi-disciplinary operational teams.
Strong financial and operational acumen, budgets, forecasting, CapEx, lease administration, vendor management.
Hands-on, practical leadership style with the ability to create structure and unify teams.
Effective communicator comfortable working directly with ownership in a lean, entrepreneurial environment.
Plant Manager
Operations manager job in Charlotte, NC
The Plant Manager oversees daily plant operations, ensuring safe, efficient, and high-quality production. They lead supervisors and teams, manage schedules, ensure regulatory compliance, drive continuous improvement, and promote a strong safety culture.
Responsibilities:
Oversee daily plant operations to ensure safe, efficient, and high-quality production.
Manage production schedules, KPIs, and team performance to meet customer demand.
Lead and develop supervisors and staff, fostering a culture of safety and accountability.
Ensure compliance with USDA, FDA, OSHA, HACCP, GMP, and food safety standards.
Drive continuous improvement, cost control, and process efficiency.
Coordinate with maintenance to minimize downtime and maintain facility standards.
Qualifications:
7+ years in poultry or food manufacturing, including 3+ years in plant leadership.
Strong knowledge of poultry processing and regulatory requirements.
Proven success managing large teams and production performance.
Excellent leadership, communication, and problem-solving skills.
Proficiency in Microsoft Office (Excel required).
HACCP certification; SQF/BRC or similar food safety credentials preferred.
Bilingual skills a plus.
Operations Manager
Operations manager job in Charlotte, NC
About the Role
The Operations Manager is responsible for building and running the operational engine that supports profitable, scalable growth. This role oversees all production functions across Install, Maintenance, and Gardening-ensuring jobs run efficiently, teams are supported, customers are satisfied, and financial targets are achieved.
About Crown Town Landscapes:
We're a high growth landscape company here in Charlotte - dedicated to creating and maintaining stunning outdoor spaces. Our team offers concierge support, ensuring a smooth, enjoyable experience to create the yard of a client's dreams. From design and installation to maintenance.
This role exists to:
Deliver consistent operational excellence
Protect and grow gross margin
Optimize labor and equipment utilization
Build systems and processes that scale the company from ~$3M → $10M+
Free the President to focus on sales leadership, finance, and long-term strategy
Responsibilities
Leadership & Team Management
Lead and develop the Install, Maintenance, and Gardening production teams
Provide coaching, accountability, and performance management for department leads
Run weekly production meetings with clear agendas and accountability
Oversee hiring, onboarding, and training for operations roles
Build a culture of professionalism, communication, efficiency, and safety
Support crew lead development and succession planning
Install Department Oversight (Acting Install PM for the first 6-18 months)
Build weekly and daily install schedules for crews and subcontractors
Ensure all jobs are fully staged-materials ordered, delivered, checked, and ready
Coordinate with designers and sales on job readiness, change orders, and timelines
Manage job budgets, labor tracking, and material accuracy
Oversee workflow, site readiness, safety, and quality control
Adjust schedules daily based on job progress and constraints
Manage subcontractor coordination, vetting, onboarding, and compliance
Maintenance Department Oversight (High-Level)
Build annual, seasonal, and weekly route structures
Implement labor efficiency targets and track performance
Support the Maintenance PM in field execution, training, and crew development
Ensure maintenance teams follow systems for job readiness, QC, and communication
Oversee enhancement workflow alongside the Customer Success Manager
Ensure fleet, tools, and materials are organized and functional
Gardening Department Oversight
Ensure garden crew schedules align with client expectations and revenue targets
Work with the Design Support Specialist on plant procurement, recurring schedules, and job quality
Support seasonal updates, annual installs, and specialty projects
Build systems for plant health tracking, communication, and efficiency
Scheduling & Resource Allocation
Own the global production schedule across Install, Maintenance, and Gardening
Ensure labor, equipment, materials, and subcontractors are allocated efficiently
Maintain 4-6 week install backlog visibility and update Sales weekly
Work with designers and sales team to lock in start dates based on capacity
Adjust proactively based on weather, staffing, and supply chain constraints
Procurement, Inventory, and Vendor Management
Oversee procurement for Install, Maintenance, and Gardening
Ensure accurate POs, early ordering, and proper staging
Maintain strong vendor and nursery relationships
Oversee inventory management of mulch, soil, stone, plant material, etc.
Ensure fleet, trailers, tools, and equipment are maintained and operational
Implement systems to reduce material errors, delays, and misorders
Budgeting, Job Costing, and Financial Accountability
Track job budgets, labor performance, and gross margin targets
Review job costing with Install PM and Maintenance PM weekly
Identify and correct issues causing margin slippage
Ensure accurate time tracking and labor coding across departments
Maintain operational profitability in partnership with the President
Systems, Processes, and Scaling Infrastructure
Build SOPs for all production workflows (install, gardening, maintenance, procurement, staging, scheduling, communication)
Implement consistent execution standards across departments
Create or refine production scorecards for measurement and accountability
Develop training programs for crew leads and technicians
Identify bottlenecks and implement high-ROI operational improvements
Build repeatable systems that support growth to $5M → $8M → $10M+
Customer Experience & Communication
Ensure smooth handoff between sales/design and operations
Support team in resolving site issues, scheduling problems, and client concerns
Implement communication standards for production teams
Minimize callbacks through strong quality control and training
Safety & Compliance
Implement and enforce all jobsite safety protocols
Ensure equipment checks, PPE compliance, and crew training
Maintain documentation for incidents and corrective measures
Promote a culture of safety and professionalism across teams
Qualifications
3-4 years minimum experience
Bachelor's degree preferred
Preferred Skills
Experience in Hardscapes
Field Site Manager - Pharma Process System Installation
Operations manager job in Charlotte, NC
About Brinox
Brinox is the leading provider of process systems and GMP-compliant washers for the pharmaceutical and biopharmaceutical industries, with over 40 years of experience delivering turnkey solutions across Europe. With a permanent presence in North America, Brinox has secured several large design-build projects in the U.S. Brinox USA drives these projects forward by delivering on-site services and ensuring long-term customer support.
Your Role
As Site Manager, you will be Brinox's senior representative managing activities at customer locations. Upcoming projects include sites in South Carolina, Mexico, and Indiana. You will oversee all aspects of Brinox's work at the customer site, working closely with a Brinox Project Manager (typically remote) and our global team. This position reports directly to the President, US Operations, Brinox USA.
Assignments will begin with comprehensive training on ‘your' system at our headquarters in Slovenia (European Union). As one of Brinox USA's first hires, you will play a key role in building our U.S. service capability, with a clear path toward future leadership opportunities.
In this role, you will:
· Prepare the on-site work areas in coordination with the Project Manager
· Plan and supervise installation, assembly, commissioning, and qualification activities
· Perform own hands-on work when needed, especially in smaller projects
· Ensure site safety, quality, schedule, and budget compliance, in line with GMP standards.
· Troubleshoot technical, scheduling, and resource issues
· Manage communication with Brinox and customer project managers, and Brinox USA leadership.
· Oversee receipt, inspection, and proper storage of equipment and materials
· Provide on-site client training and instruction to Brinox team members
· Contribute off-site to building Brinox USA's service team and improving execution process.
Do you fit the Profile?
Successful teams share objectives, and they also share values! In addition to your strong skills and experience, we need someone with high self-motivation, a positive mindset, and a team player spirit.
The ideal candidate gets excited by cutting-edge technology and is willing to work in a complex, often fast-paced environment with evolving priorities. Result and solution-oriented candidates who work well across cultures and time zones, and follow through with commitments, will perform well.
You will need:
· 5+ years' experience performing technical field work (mechanical, electrical, automation), e.g. as Field Technician, ideally in (bio)pharma GMP environments
· 3+ years' experience as a foreman, site supervisor and/or manager in mechanical or process system installation and commissioning, in a regulated industry
· Ability to organize the work effectively, stay calm under pressure and lead the team
· Understanding of specifications and contractual requirements, ability to handle non-conformances
· Ability to catch people doing things right, celebrate successes, and give feedback that builds a strong team
· Willingness to travel extensively (approximately 80%) across North America, and 2-3 trips to Europe annually for training and collaboration
· Residence in the Charlotte, NC area is strongly preferred to support the build-up of our U.S. location and enable future growth into a managerial role
What we offer you:
· Competitive salary $110 - 130k per year + bonus
· Comprehensive benefits including health insurance, 401k with matching, PTO
· Structured onboarding, continuous education and training
· Meaningful role with a positive impact on people's health and quality of life
· Collaborative, entrepreneurial culture where your voice shapes our US growth
· Key position in building Brinox USA's execution capability, with a path to leadership
· Autonomy balanced with strong support from a highly experienced global team
· Opportunity to build and lead your own team
· Hybrid-friendly work model with home-office support (when not traveling)
· Some relocation support may be provided for the right candidate
How to Apply
Apply on LinkedIn or send your resume to *****************.
Assistant Operating Director
Operations manager job in Asheboro, NC
Assistant Operating Director (AOD)
| Full-Time | Leadership Role | $55,000-$60,000 + Benefits & Bonus Opportunities
At Cornerstone Caregiving, we are dedicated to helping older adults age in place with dignity, compassion, and exceptional support. As we continue rapid nationwide growth across more than 375 offices, we are building strong in-office leadership teams to ensure every client and caregiver receives the highest level of care.
We are seeking an Assistant Operating Director (AOD), a key leadership role and the Operating Director's second-in-command. This position leads in-office operations, scheduling oversight, staff support and development, client care quality, and communication with Home Base. If you thrive in a fast-paced environment, love developing people, and bring strong organizational and operational excellence to your work, this role is for you.
Office Leadership & Operations
Serve as the OD's primary in-office partner, helping drive daily operations and maintain a strong, cohesive work environment.
Lead, coach, and support in-office staff; reinforce Cornerstone's standards, values, and culture.
Onboard and train new office managers, ensuring clarity, confidence, and consistent performance.
Conduct weekly 1:1 check-ins, performance reviews, coaching, and disciplinary action when needed.
Share on-call rotation with office leadership.
Oversee administrative workflow and follow-through, including payroll notes, shift verification, and operations updates.
Maintain accurate documentation in alignment with Cornerstone policies and state requirements.
Assist with recruiting, onboarding steps, and staff oversight to support office growth.
Client Care & Quality Assurance
Oversee scheduling operations to ensure timely coverage and an excellent client experience.
Respond to client escalations with urgency, professionalism, and empathy.
Conduct check-up calls, quality visits, and client follow-ups to ensure satisfaction and care continuity.
Ensure state-required supervisory visits are completed (as applicable).
Serve as a backup for client assessments when the Operating Director is unavailable.
Qualifications
Bachelor's Degree preferred but not required, high school diploma or equivalent required.
2+ years of experience in management, leadership operations, or human resources.
Experience hiring, recruiting, training, scheduling, and supervising staff.
Leadership experience within the healthcare or home care industry.
Ability to work autonomously in a fast-paced environment.
Comfort managing multiple priorities and shifting needs throughout the day.
Other Requirements
Valid driver's license and auto insurance.
High proficiency with technology, especially Google Workspace.
High attention to detail and exceptional follow-through skills.
Strong communication and interpersonal skills.
Compensation & Benefits
$55,000-$60,000 starting salary (dependent on market and experience).
Growth Bonuses
Medical, Dental, Vision benefits package.
12 days of PTO annually.
Phone stipend.
Leadership development, mentorship, and opportunities for career growth as Cornerstone expands nationwide.
Why You'll Love This Role
You are the central in-office leader, ensuring clarity, rhythm, and daily operational success.
You will directly shape staff performance, team culture, and client experience.
You'll grow in leadership through hands-on coaching, development, and operational oversight.
Your work makes a direct impact on seniors, caregivers, and families in your community.
Join a mission that matters.
If you're an energetic, people-first leader who thrives on organization, communication, and problem-solving, we'd love to meet you. Apply today and help guide a team that provides meaningful care to those who once cared for us.
**
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.**
Division Manager- Mechanical
Operations manager job in Fuquay-Varina, NC
Founded in 1992, InServ is a full-service industrial contractor working in the life science, advanced manufacturing, and food and beverage industries. We specialize in four trades (mechanical, hygienic piping, HVAC, and electrical, instrumentation and controls), working from multiple locations across North Carolina and for clients across the Southeast. InServ is both a knowledgeable and reliable partner for our clients. We assist with design, adhere to schedules, and execute with the highest quality to provide a total solution.
Job Summary: The Division Manager is responsible for all activities within their division, specifically developing and implementing strategic plans to achieve business goals and objectives. The DM must have P&L experience to include budgeting, workforce and vendor management, quality control, sales, billing, inventory and scheduling
Essential Duties and Responsibilities:
Identifies, builds and maintains long-term relationships with owners, architects, consultants and contractors, understanding their needs to influence opportunities.
Develops annual operating budgets for the Division to include Revenue projections, Cost projections, Resource and capital expenditure requirements and Training requirements
Meets or exceeds all financial expectations, budgets and goals; including preparing and maintaining budgets, reviewing and approving all Project set-ups and Project Status Reports, monitoring all pricing, and reviewing cost data with Operations Manager; monitor and maintain cash position of business unit.
Provides leadership and guidance and monitors the performance of projects and operations within the Division to include:
Overseeing estimating, procurement, and construction activities.
Appointing key project personnel, subject to client approval; reviewing and approving other project staff appointments; and directing the overall staffing effort
Reviewing and approving projects plans, cost estimates, budgets, and schedules
Reviews and approves proposals and contractual commitments on current and new projects
Conducts and coordinates Business Development with the Corporate Business Development and Preconstruction Teams; including support with major estimates, bid day strategy, negotiating the scope of contracts & boilerplate (coordination & obtaining approval from President or CFO) and coordination of bid bond, insurance, etc. as required for bids
Provides guidance and direction to Project Managers in the planning, scheduling and management of projects, along with the resolution of project construction problems.
Leads reliability, compliance, quality and safety programs for their division: ensures required government and/or environmental regulations are met. Ensures maximum profitability and project performance through effective leadership of the planning, staffing, control, financial performance, and asset management of the Division.
Requirements:
Minimum fifteen years of experience in construction management, with at least ten years of experience managing a construction profit center.
Thorough knowledge of construction, engineering, procurement and other project related activities and their interfaces and interdependencies. Broad general experience and education in all aspects of construction management
Demonstrate strong knowledge in Mechanical/HVAC systems in commercial and light industrial setting
Proficiency and experience in
Project Management
Staffing, estimating, budgeting and scheduling
Business development
Administration and management
Demonstrated supervisory skill in activities such as distribution and control of work, interviewing and selection of personnel, salary planning, performance evaluation and overall training and development of personnel.
Demonstrated skill in using independent judgment to carry out assigned responsibilities.
Skill in working with and communicating effectively orally and in writing regarding accounting matters and problems.
Physical Requirements:
Some work performed inside office facilities under frequent deadlines and interruptions.
Frequent job site and client visits involving walking great distances, climbing ladders and stairs, climbing over and around equipment, bending and stooping inside interstitials, accessing plant roofs and basements.
Education:
Four-year college degree in engineering or construction management, and/or
Extensive management experience encompassing these areas: business, asset and financial management, human resources, safety, technical issues and problem solving, organizational techniques, estimating.
Field Operations Manager, Concrete
Operations manager job in Charlotte, NC
NexGen is seeking an experienced Field Operations Manager to oversee all concrete field operations Nationwide. Responsibilities Why NexGen? NexGen Contracting, the self-perform arm of Gray, is based in Franklin, TN, and specializes in executing turnkey project scopes, including concrete, steel, millwright, and finishes. NexGen is fully integrated with Gray Construction and serves as a preferred subcontractor. The NexGen team is made of career, trade-specific professionals and core craftsmen with decades of experience who are dedicated to meeting our customers' unique needs. NexGen offers a wide range of self-perform services, which include supervision, administration, craft labor, materials, tools, documentation, consumables, and safety devices to successfully carry projects from start to finish.
Why Gray?
Gray is a fully integrated, global service provider deeply rooted in engineering, design, and construction, along with smart manufacturing and equipment manufacturing services. Consistently ranked as a leader in the industry, we focus on the following markets for domestic and international customers: Food & Beverage , Manufacturing , Automotive , Distribution , Mission Critical , and Commercial .
Founded in 1960, Gray's robust offering enables us to create one-of-a-kind solutions at the highest levels of customization, delivering unmatched precision and partnership to some of the world's most sophisticated organizations. Still, these areas don't define Gray-our people do. Passion, commitment, and a great team spirit all speak to the team members at Gray.
This pivotal role entails direct supervision over our General Superintendents across various domains, including Place and Finish, Field Engineering, and Project Execution sectors.
Qualifications
Bachelor's degree in construction science, construction management, engineering, or related field from an accredited college or university and 6 years of experience, or 10 years of construction related experience and/or training; or equivalent combination of education and experience.
Concrete self-perform experience is required.
Proficient in Microsoft programs, including Outlook, Excel, Word, Project, and PowerPoint.
Willingness to travel up to 80% of the time.
Exceptional organizational and communication skills.
Oversee all field operations nationwide, ensuring projects are executed per the devised plans.
Directly supervise General Superintendents in Place & Finish, Field Engineering, and Project domains.
Develop comprehensive project plans and ensure meticulous execution by the field team.
Source, direct, and align manpower resources to meet project execution goals.
Maintain robust customer relationships, staying engaged with the customer throughout the project lifecycle.
Communicate effectively with customer management to resolve any conflicts or issues arising during various project phases.
Validate project status and provide recommendations to ensure execution goals are met.
Visa Sponsorship: This role is not eligible for visa sponsorship.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member may be required to stand, walk, sit, use hands and arms, reach, and talk or hear.
Supervisory Responsibilities
This position has supervisory responsibilities over field and general superintendents.
EEO Disclaimer
Gray is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
#NexGen
General Manager - Raleigh, NC
Operations manager job in Raleigh, NC
General Manager - Triangle Liquidators (Raleigh, NC)
Who We Are
Triangle Liquidators is a high-growth online auction company specializing in the resale of overstock, returns, and liquidation inventory to the general public.
With a customer-focused approach and a data-driven warehouse model, we operate high-volume auctions in two markets across the Carolinas - Raleigh, NC and Williamston, SC.
We're looking for a results-driven General Manager to lead our 55,000 sq. ft. facility in Raleigh, NC, overseeing all warehouse, auction, and front-office functions.
Position Overview
The General Manager (GM) is the top on-site leader responsible for aligning daily execution with company-wide goals. This role oversees the Auction Manager, Warehouse Managers, and Front Office Clerk, while taking full ownership of people leadership, KPI performance, and facility profitability.
You'll report directly to the President & CEO and be expected to lead with both strategic direction and hands-on execution.
Core Responsibilities
Leadership & People Management
Oversee daily performance of all department leads and their teams.
Hire, train, retain, and hold team members accountable to company standards.
Manage employee scheduling and timekeeping to fill all gaps in production and customer pickup needs
Conduct quarterly performance reviews and ensure team alignment.
Operational Execution
Drive facility throughput: auction item volume, inventory flow, and customer pickup timelines.
Ensure collaboration between departments to keep auctions on schedule and on quality.
Identify and resolve operational challenges before they impact results.
KPI Ownership & Reporting
Deliver results across key performance categories:
Auction throughput
Customer pickup wait time
Revenue performance
Profit margin
Hiring and retention
Report progress to ownership and make data-driven decisions that improve performance.
Facility Standards & Culture
Maintain a clean, safe, and productive work environment.
Enforce company policies, safety protocols, and standard operating procedures.
Foster a positive, accountable culture that celebrates results.
Qualifications
Associate or Bachelor's degree preferred.
5+ years of management experience in warehouse, or retail environments (auction experience is preferred).
Proven ability to lead department heads and motivate diverse teams.
Strong organizational, analytical, and communication skills.
Track record of hitting operational and financial targets.
Comfortable working in a fast-paced, evolving business.
Bilingual candidates encouraged to apply.
What We Offer
· OTE: $100,000 - $170,000 (based on experience & performance)
· Bonus Structure: Clear, performance-based incentives.
· Growth: Leadership advancement in a rapidly scaling company.
· Culture: Supportive, accountable, and high-energy environment.
· Benefits: Health, Dental, and Vision Insurance + 401(k) beginning 2026.
· Impact: A key leadership role in a company that rewards results.
HVAC Service Manager
Operations manager job in Charlotte, NC
The Sack Company is a commercial MEPF (Mechanical, Electrical, Plumbing and Fire Sprinkler) company that is currently looking for motivated candidates to join our growing team in Charlotte, NC.
We are actively seeking a HVAC Service Manager with extensive experience in HVAC service operations, including maintenance programs, equipment replacements, system diagnostics, and retrofit projects. This role requires a combination of technical expertise, strategic project management, and leadership skills to oversee service based projects from planning through completion, ensuring reliability, performance, and customer satisfaction.
Key Responsibilities
• Oversee the planning, execution, and delivery of HVAC service projects including preventive maintenance programs, equipment replacements, retrofits, and complex troubleshooting events while ensuring they meet quality standards, budget expectations, and established timelines
• Coordinate with engineers, technicians, vendors, and clients to ensure service scopes are accurate, efficient, and compliant with all relevant codes, standards, and customer requirements
• Develop and manage service project schedules and work plans, identifying manpower, subcontractors, and materials needed for successful project completion
• Monitor project progress and field performance, adjusting plans as needed to resolve issues, mitigate risk, and maintain uptime for customer facilities
• Maintain continuous communication with clients, team members, and stakeholders, providing regular updates, transparent reporting, and quick response to any concerns
• Ensure all service activities comply with safety regulations and environmental standards, promoting a culture of safety and professionalism across all job sites
Qualifications
• Proven track record managing HVAC service projects with at least 7 years of experience in service management, service project oversight, or complex mechanical system maintenance
• Strong technical knowledge of HVAC systems, diagnostics, equipment replacement strategies, and service based workflows
• Excellent leadership and team management skills with the ability to motivate and coordinate technicians and subcontractors to achieve service objectives
• Proficiency in service and construction project management software and tools
• Bachelor's degree in Mechanical Engineering, Construction Management, or a related field is preferred
Benefits
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance (free plan for one individual employee)
• Life insurance: $20,000 benefit after 6 months
• Paid time off
• Parental leave
• Referral program
• Relocation assistance
• Vision insurance
Schedule
• 10 hour shift
Supplemental Pay Types
• Bonus opportunities based on service project performance, customer satisfaction, and operational efficiency
Commercial Construction Services Manager
Operations manager job in Matthews, NC
Leeds Professional Resources is seeking an experienced and customer-focused Commercial Construction Services Manager to join a growing team in Matthews, NC. This role will serve as the primary liaison between clients and our plumbing operations team, ensuring client satisfaction, managing service contracts, and coordinating commercial plumbing projects from inception to completion. The ideal candidate has a strong background in mechanical contracting, excellent communication skills, and the ability to build and maintain long-term client relationships.
Responsibilities
Act as the main point of contact for commercial plumbing clients, providing exceptional customer service and timely responses.
Manage and develop client relationships to increase repeat business and long-term partnerships.
Oversee commercial plumbing service agreements, including renewals, proposals, and contract management.
Work closely with project managers, field supervisors, and technicians to ensure projects and service calls are completed to client expectations.
Coordinate scheduling, budgeting, and resource allocation for plumbing services.
Conduct site visits, attend client meetings, and provide technical support as needed.
Track and report on client satisfaction, project progress, and service performance.
Identify opportunities for additional services and support sales efforts to grow the plumbing division.
Ensure compliance with company safety standards, local codes, and industry best practices.
Qualifications
Bachelor's degree in Construction Management, Business Administration, Mechanical Engineering, or related field preferred (or equivalent work experience).
2+ years of experience in commercial plumbing, mechanical contracting, or a client services/management role within the construction or facilities industry.
Strong knowledge of plumbing systems, codes, and service operations.
Excellent communication, negotiation, and relationship management skills.
Branch Manager
Operations manager job in Winston-Salem, NC
We're looking for a motivated and experienced Commercial Branch Manager to lead our Western Territory branch (branch is in greater Winston Salem, NC). In this role, you'll oversee all aspects of sales, operations, and service delivery, ensuring every customer receives the highest level of care while driving growth and profitability.
POSITION OVERVIEW
The Commercial Branch Manager is responsible for achieving all branch sales and revenue goals, managing day-to-day operations, and leading a team of sales and service professionals dedicated to our commercial customer base. You also be responsible for ensuring compliance with company policies, safety standards, and quality service expectations. This position carries full profit and loss (P&L) responsibility for the branch.
This is a dynamic leadership opportunity for someone who enjoys combining strategic thinking with hands-on leadership. You'll spend time both in the office and out in the field supporting your team, meeting customers, and ensuring our commercial clients receive the outstanding service they deserve.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Leadership & Performance Management
Lead, coach, and develop a high-performing team focused on commercial accounts.
Set clear expectations and monitor daily sales and service performance to meet growth and budget objectives.
Conduct weekly team meetings and one-on-one coaching sessions to strengthen performance and accountability.
Evaluate employee performance, provide feedback, and support ongoing professional development.
Oversee staffing, scheduling, and resource allocation to ensure operational efficiency.
Sales & Customer Growth
Drive commercial sales growth by implementing and reinforcing company sales practices.
Partner with sales professionals to identify new business opportunities, expand existing relationships, and improve retention.
Conduct joint field visits to support team members and strengthen customer engagement.
Ensure all sales and activity goals are achieved or exceeded.
Operations & Service Excellence
Maintain the highest standards of service quality and customer satisfaction across all commercial accounts.
Optimize routes, resource use, and service schedules for maximum efficiency and profitability.
Ensure compliance with safety, regulatory, and company policies.
Analyze performance reports to identify trends, forecast needs, and implement improvement strategies.
Collaborate with regional leadership to develop growth strategies and operational plans.
Training & Compliance
Conduct regular training on sales, service, and safety in accordance with company policies and applicable laws.
Maintain up-to-date licensing and certifications, ensuring team compliance with all regulatory requirements.
Promote a strong culture of safety, integrity, and continuous improvement.
SKILLS AND EXPERIENCE REQUIRED
Proven leadership experience in commercial pest management.
Strong communication, motivation, and people-development skills.
Demonstrated ability to meet or exceed sales and operational goals.
Experience managing budgets and full branch P&L preferred.
Excellent organizational and problem-solving skills.
Ability to analyze performance data and make informed business decisions.
Must hold a NC Structural Pest Control license in P Phase or have the ability to become licensed in NC within 12 months.
Proficiency with Microsoft software (excel, word, PPT) and familiar with handheld technologies.
What we offer:
Rewarding pay
Growth opportunities
Stable and growing industry
Health, dental, vision, life, & supplemental insurance
Paid time off
401(k) Retirement plan with employer matching
Company vehicle and gas card
General Manager, Charlotte
Operations manager job in Charlotte, NC
Craftwork is redefining the home painting industry with a premium, tech-enabled model built for customers and the crews who serve them. After building Charlotte into our flagship market over the last two years, we're hiring our first General Manager to take full ownership of Charlotte's growth, operations, and profitability, while helping to build the blueprint for future markets.
As General Manager, you'll own the entire market P&L and lead all local functions including sales, marketing, operations, and customer success with full support from Craftwork HQ, but with the autonomy of an entrepreneur. This is a rare opportunity to build and run a high-growth service business end-to-end, backed by strong systems, technology, and an elite team.
COMPENSATION & BENEFITS
• $100-$120k base salary + performance bonus + equity
• Full-time role with health benefits and weekly pay
• Training and professional development opportunities
• Long-term upside as we scale into new markets
RESPONSIBILITIES AND DUTIES
Financial Performance
Manage the financial health of the market from day one including pricing, crew utilization, project performance, and profitability.
Use data to make decisions that keep the market healthy and growing.
Sales & Marketing
Lead the development and execution of local partnerships, sales and marketing campaigns, and referral programs that drive revenue growth.
Nurture sales leads, call customers, and conduct in-person estimating activities, as needed.
Operations
Track and manage critical performance metrics across all projects, while ensuring that each painting project is executed to Craftwork's quality standards.
Solve on-the-ground problems in real time with crews and customers, rolling up your sleeves where ever needed, while establishing repeatable systems that help us to scale.
Customer Success
Lead every customer interaction with empathy, and regularly capture feedback that turns into weekly action.
Actively encourage satisfied customers to become our loudest advocates.
Team Leadership
Build a high-performance team with clear standards and accountability, including the recruitment, hiring, training, and management of front-line painters and project leads.
Create a culture of momentum, ownership, and care for the craft.
QUALIFICATIONS
Leadership & Execution
4+ years in high-accountability operational or general management roles.
Proven ability to hire, train, and lead high-performing teams.
You have an ownership mentality, are comfortable making decisions with imperfect information and rolling up your sleeves.
Operational Excellence
Experience running or scaling a business, service line, territory, or field operation.
Skilled in using data, judgement, and operational cadence to drive financial results.
Track record of solving operational problems under pressure.
Customer & Team Focus
Strong communicator across all levels including customers, field crews, and executives.
Deep care for quality, people, and delivering an exceptional customer experience.
Spanish proficiency is a significant plus.
CRAFTWORK OPERATING CULTURE
Alignment with our operating culture and behaviors is essential to being successful in this role.
Create Unforgettable Experiences: we set a new standard in every interaction, because great service isn't enough. We craft moments of delight that turn customers into ambassadors.
Sweat the Small Stuff: we believe every detail matters in everything we do, because precision creates extraordinary results. Every stroke, every pixel, every moment matters.
Build Together: we rely on each other to achieve success as one team, because we can't do it alone. We share the pain, the joy, and the ideas that push us forward.
Hustle With Purpose: we move with speed and intention, because effort without focus wastes potential. We act quickly and decisively.
General Manager, North Hills (New Store)
Operations manager job in Raleigh, NC
We are seeking a passionate General Manager for our new store opening in February!
The General Manager is responsible for maximizing sales, providing an exceptional shopping experience for the customer, and managing the store's visual and operational standards, including the store's shrink %, wage cost and Clienteling. The General Manager is responsible for staffing, training and developing high performance teams.
Responsibilities:
SALES LEADERSHIP:
Creates an outstanding sales and Customer Service environment
Strives for sales excellence and results
Sets and evaluates weekly, monthly and seasonal goals for staff
Works with customers and models excellent customer service and Clienteling skills
Maximizes sales through strong floor supervision skills
Assesses store morale, monitors and praises positive associate performance, and resolves and documents performance issues promptly
Develops Sales Associates to be experts in the selling steps and client building through utilizing the Sales Training Programs and the Client Books
STAFFING AND ASSOCIATE DEVELOPMENT:
Networks in industry to recruit and hire high quality management and sales-oriented associates
Fills all levels of open positions within the store in an urgent and timely manner
Ensures adequate staff is available to meet business needs - schedules accordingly
Follows company criteria properly hiring, reviewing, coaching and promoting Sales Associates and Assistant Managers
Administers company personnel programs including appropriate performance reviews, compensation and employment records
Ensure personnel are trained on product knowledge, selling skills and customer service to support the brand experience
Documents employee performance in a timely manner
Creates enthusiasm and excitement within store to motivate high performance teams
OPERATIONAL EXCELLENCE:
Protects store payroll by managing wage costs, salaries, and allowable hours
Controls company's assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct
Strives for 100% accuracy and compliance in cash, inventory, fixtures and property
STORE STANDARDS:
Execute floor-set and promotional directives; implements visual merchandising
Supervises the overall cleanliness and organization of the sales floor and backroom
Ensures store appearance and atmosphere supports and reinforces the brand image
Understands, supports and complies with all company policies and procedures
MERCHANDISING/VISUAL:
Ensure execution of effective merchandising strategies and directives
Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
Identify and communicate product concerns in a timely manner
Communicate inventory needs to support the business goals
FASHION/STYLING:
Represents the fashion and style of Veronica Beard
Knowledge of current fashion trends and styles
Appreciation and demonstration of an overall finished fashion look
Ensure staff is following Veronica Beard fashion guidelines.
Comfortable with being on camera for social media purposes (both stills and video)
Able to fluidly discuss product and fashion on camera
Requirements:
Ideal candidate must possess 3-5 years in the luxury business, strong team leadership, excellent customer service, interpersonal and communication skills required, energetic, outgoing, driven individual with an eye for women's fashion and passion to succeed. Strong visual background, sound organization and operational skills
Minimum of 2 years retail Store Management position/experience in women's apparel (or related field)
Ability to work flexible schedule including nights and weekends
Strong verbal and communication skills
Strong observation skills - identifying and assessing customer and employee behavior, reactions, and floor awareness
Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures
Ability to create a quality working environment that will encourage others to develop and excel
Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals
At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work.
Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
Store Manager
Operations manager job in Charlotte, NC
The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude.
Responsibilities
Set and execute sales performance goals to increase profitability
Hire, train, and assess store employee's productivity and performance
Maintain orderly, presentable appearance of the store
Oversee stock and store operations
Qualifications
High school education or equivalent experience
2+ years' store management experience
Customer centric with a positive attitude