Operations manager jobs in Palm Bay, FL

Regional Manager of Operations Full Time, Monday through Friday The Regional Manager of Operations is responsible for directing the operational performance of a defined Florida region, ensuring that clinical teams are supported, facility partners receive consistent, high-quality service, and market goals are achieved. This role oversees day-to-day operational execution, coordinates provider coverage, strengthens relationships with facility leadership, and collaborates with senior leadership on growth and service optimization. The position requires a hands-on manager who can balance daily demands with broader strategic planning. Primary Duties Clinical Workforce Coordination • Manage staffing assignments and scheduling for clinical providers across multiple facilities. • Ensure adequate daily and after-hours coverage according to service needs. • Monitor visit volume, workflow efficiency, and documentation turnaround to ensure expectations are met. • Address performance concerns, attendance issues, and quality matters in alignment with internal guidelines. Facility Relationship Management • Serve as the main operational contact for facility administrators and leadership teams. • Conduct routine check-ins with facilities to evaluate service satisfaction, resolve concerns, and identify opportunities for improvement. • Support the introduction of new clinical staff into facilities, assisting with orientation to workflows and expectations. Operational Leadership and Support • Partner with senior operational leaders to implement service initiatives and market-specific strategies. • Provide guidance to administrative and operational support personnel assigned to the region. • Review internal processes and propose improvements to increase efficiency, communication, and care coordination. • Assist with planning and execution of facility launches, coverage transitions, and expansion of services in the region. • Ensure compliance with company standards, regulatory requirements, and best practices within post-acute and long-term care settings. Qualifications • At least five years of experience in healthcare administration, operations, or clinical support roles. • Background in skilled nursing, post-acute care, or senior care strongly preferred. • Experience managing or coordinating providers, clinical teams, or healthcare staffing operations. • Bachelor's degree in Healthcare Administration, Business, or a related field; advanced degree preferred. • Strong communication and relationship-building skills, especially with facility leadership. • Proficiency in general office software and healthcare technology platforms. • Ability to travel within the regional market; reliable transportation required.

Orlando, FL, (SE Orlando, FL Office Location) | Full-Time | Leadership Role | $55,000 + Benefits & Bonus Opportunities At Cornerstone Caregiving, we are dedicated to helping older adults age in place with dignity, compassion, and exceptional support. As we continue rapid nationwide growth across more than 400 offices, we are building strong in-office leadership teams to ensure every client and caregiver receives the highest level of care. We are seeking an Assistant Operating Director (AOD), a key leadership role and the Operating Director's second-in-command. This position leads in-office operations, scheduling oversight, staff support and development, client care quality, and communication with Home Base. If you thrive in a fast-paced environment, love developing people, and bring strong organizational and operational excellence to your work, this role is for you. Office Leadership & Operations Serve as the OD's primary in-office partner, helping drive daily operations and maintain a strong, cohesive work environment. Lead, coach, and support in-office staff; reinforce Cornerstone's standards, values, and culture. Onboard and train new office managers, ensuring clarity, confidence, and consistent performance. Conduct weekly 1:1 check-ins, performance reviews, coaching, and disciplinary action when needed. Share on-call rotation with office leadership. Oversee administrative workflow and follow-through, including payroll notes, shift verification, and operations updates. Maintain accurate documentation in alignment with Cornerstone policies and state requirements. Assist with recruiting, onboarding steps, and staff oversight to support office growth. Client Care & Quality Assurance Oversee scheduling operations to ensure timely coverage and an excellent client experience. Respond to client escalations with urgency, professionalism, and empathy. Conduct check-up calls, quality visits, and client follow-ups to ensure satisfaction and care continuity. Ensure state-required supervisory visits are completed (as applicable). Serve as a backup for client assessments when the Operating Director is unavailable. Qualifications Bachelor's Degree preferred but not required, high school diploma or equivalent required. 2+ years of experience in management, leadership operations, or human resources. Experience hiring, recruiting, training, scheduling, and supervising staff. Leadership experience within the healthcare or home care industry. Ability to work autonomously in a fast-paced environment. Comfort managing multiple priorities and shifting needs throughout the day. Other Requirements Valid driver's license and auto insurance. High proficiency with technology, especially Google Workspace. High attention to detail and exceptional follow-through skills. Strong communication and interpersonal skills. Compensation & Benefits $55,000 starting salary Growth Bonuses Medical, Dental, Vision benefits package. 12 days of PTO annually. Phone stipend. Leadership development, mentorship, and opportunities for career growth as Cornerstone expands nationwide. Why You'll Love This Role You are the central in-office leader, ensuring clarity, rhythm, and daily operational success. You will directly shape staff performance, team culture, and client experience. You'll grow in leadership through hands-on coaching, development, and operational oversight. Your work makes a direct impact on seniors, caregivers, and families in your community. Join a mission that matters. If you're an energetic, people-first leader who thrives on organization, communication, and problem-solving, we'd love to meet you. Apply today and help guide a team that provides meaningful care to those who once cared for us. ** We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.**

Job Title: General Manager More about IRT: Millenia700 & M2 at Millenia are vibrant multi-family communities within IRT, a publicly traded Real Estate Owner and Operator with over 13 years of expertise in top markets nationwide. At IRT, we're committed to delivering an exceptional living experience, understanding that home is more than just a place-it's where lives unfold. We're equally dedicated to providing our employees with an amazing place to work, fostering growth, and celebrating success. Opportunity Overview: The General Manager oversees the operations, performance, and profitability of multiple apartment communities within their portfolio. They ensure each property aligns with company policies, standards, and leadership expectations while delivering exceptional resident experiences. This role leads, coaches, and develops on-site teams and works closely with other departments to maintain high levels of customer service and resident satisfaction. Your Day-to-Day: Oversee daily operations across multiple communities, including leasing, maintenance, marketing, and administration Drive financial performance by boosting revenue and controlling expenses Manage budgets and financial reports; provide variance explanations Create and execute tailored marketing plans for each property Ensure compliance with all applicable laws, including Fair Housing Why You'll Love Working Here: Comprehensive Training: Company-paid, in-person training in Tampa, FL, to set you up for success. Growth Opportunities: Ongoing development programs to support your career advancement. Recognition & Appreciation: We celebrate individual and team achievements through various initiatives. Stability & Success: Join a best-in-class operator with a strong history and commitment to a sustainable future. Excellent Compensation: Competitive base, pay plus commissions, bonuses, and stock awards. Employee Ownership: Stock awards within your first year of employment. Benefits: Best-in-class medical, dental, and vision insurance, rent discounts, generous PTO, paid holidays, 100% company-paid insurance (Life, AD&D, and Long-Term Disability), and a 401(k) with a 100% company match (up to 4%). What We're Looking For: Bachelor's degree or equivalent experience in property management 5+ years of property management experience Strong financial and analytical skills Excellent leadership, communication, and organizational abilities Knowledge of Fair Housing laws and leasing regulations State license (if required) in good standing Valid driver's license and reliable transportation Willing to travel up to 15%, including overnight stays Requirement: Must be able to attend a company paid, multi-day, out of state training within 2 weeks of start date. We are an Equal Opportunity Employer and committed to building a diverse and inclusive culture. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, sexual orientation, familial, marital or veteran status, disability, or any other legally protected classes.

The Assistant Store Manager guides and nurtures the store team toward achieving quantitative and qualitative goals. This dynamic leadership role demands strategic vision, effective collaboration, and decisiveness, ensuring the successful advancement of business initiatives. What you will do Champion the sales team to reach budget targets, closely monitoring and adapting to store KPIs. Strategically identify and harness the store's potential within its market: Initiate annual store strategies, updating them quarterly and aligning with the VP of Retail. Formulate and execute business plans, collaborating cross-functionally with departmental allies. Spot performance enhancement opportunities and devise actionable plans in partnership with corporate teams. Ensure personnel and discounting costs align with the set financial projections. Examine category performance and devise strategies in partnership with the Merchandising team. Utilize available reporting tools for informed business discussions with the team and corporate partners. Maintain a comprehensive understanding of product nuances at a merchant level. Actively coach, inspire, and push each direct report towards their best, readying them for higher roles. Ensure the consistent execution of the Bulgari selling standards for optimal business outcomes. Talent Management: Collaborate with Talent Acquisition to recruit people who are aligned with the brand ethos. Take charge of hiring decisions and manage performance reviews and developmental strategies for direct reports. Ensure all staff members consistently meet grooming, appearance, and conduct standards. Cultivate a positive, feedback-driven environment, emphasizing diversity, respect, and collaboration. Establish a team framework that amplifies both individual and collective performance. Oversee store scheduling, ensuring policy adherence, payroll integrity, and optimal staff turnover. Maintain a contingency plan for unforeseen staffing situations. Operational Excellence: Prioritize store visibility by dedicating at least 70% of the time to the sales floor and balancing 30% for administrative tasks. Assure Visual Merchandising guidelines are implemented in tandem with corporate directives. Monitor retail operational procedures and best practices, staying informed on process guidelines and store systems. Collaborate with Retail Operations on loss prevention, inventory management, and policy adherence. Stay updated on company HR policies and federal and state labor laws. CRM & Market Insight: Pivot from casual customer interactions to deep-rooted client relationship building through a comprehensive client development strategy. Monitor luxury jewelry market trends and competitor strategies closely and suggest innovative avenues to elevate store performance. Build robust relations with external stakeholders like mall management and their marketing teams. Conceive and implement a market-centric strategy, scouting for potential collaborations and fostering new partnerships. Your Profile A decade of experience in luxury retail or dealing with luxury items. Proven managerial prowess with a knack for developing and inspiring diverse teams. Ability to cultivate industry-specific relationships and awareness of local marketing and media landscapes. Astute strategic thinking, decision-making, and practical action planning. Flexibility for retail hours, including weekdays, weekends, and holidays. Proficiency in Microsoft Office Suite and adaptability to learn store operation software. What we offer The total compensation package for this position may also include other elements, including a full range of medical, financial, and other benefits (including 401(k) eligibility and various paid time off benefits), dependent on the position offered. Our Additional information for internal candidate Thank you for expressing your interest in exploring career opportunities with BVLGARI. We're delighted to see talented individuals from the LVMH group considering a future with us. As part of the internal mobility process within the LVMH Group, we kindly ask that you contact your direct manager or Human Resources Business Partner (HRBP) to express interest. Again, thank you for your interest in BVLGARI! We're committed to supporting your career development and are looking forward to potentially having you join our team.

OUC - The Reliable One, is presently seeking a Cybersecurity Director to join the Digital Technology division. At OUC, we don't just work - we're building a bright future of innovation and transformation for future generations. We are seeking a visionary and results-driven professional to lead enterprise-wide digital initiatives and oversee all aspects of cyber operations. This strategic leadership role is critical to executing our newly developed cyber operations strategy and ensuring a secure, scalable, and high-performing technology environment. This position is strategic in nature, ensuring the right leadership is in place to execute the mission of our cyber operations team. With a newly developed cyber strategy ready for execution, this leader will bring the vision, experience, and drive to bring it to life-while also shaping the future of our digital transformation journey. OUC is an industry leader and the second largest municipal utility in Florida, committed to innovation, sustainability, and our community. OUC's mission is to provide exceptional value to our customers and community by delivering sustainable, reliable services and solutions. Click here to learn more about what we do. Key Responsibilities: Incident Response & Operational Excellence Provide strategic oversight of operations, ensuring effective monitoring, detection, and incident response aligned with ITIL best practices. Direct coordinated incident response efforts across technical and business units, ensuring timely resolution and continuous improvement through post-incident reviews. Drive standardization and automation across monitoring, detection, and response capabilities Monitor and audit security SOPs, infrastructure, and network architecture to ensure compliance with standards and policies. Lead and partner to report on the organization's security posture through monthly updates and varying leadership forums. Planning & Project Execution Oversee the design and implementation of cyber strategies and solutions that will ensure secure and stable connectivity for all solutions, infrastructure and platforms. Oversee the deployment, integration, and optimization of security technologies and threat intelligence platforms. Continuously assess and recommend innovative technologies and best practices to enhance the security posture. Effectively manage multiple high-priority projects from initiation through closure. Strategic Leadership & Team Development Lead the maturity and execution of OUC's multi-year cyber operations strategy Build and scale a high-performing security team through strategic hiring, mentorship, and development. Collaborate with cross-functional leaders to align security operations with enterprise goals and objectives, while ensuring smooth day-to-day operations. Deliver actionable insights and performance reporting to executive stakeholders, translating operational metrics into business outcomes and risk reduction. Risk & Governance Partner with the cyber risk governance organization to develop and maintain governance frameworks, policies, and playbooks in alignment with NIST CSF and enterprise risk management strategies. Lead and partner on internal and external audit readiness, maintain the cyber risk register with key risk indicators (KRIs), and serve as the primary liaison for audit activities. Define, track, and report on KPIs to measure operational efficiency, risk reduction, and client value realization. Maintain alignment with enterprise-wide risk mitigation strategies and track progress across domains Cybersecurity Culture & Awareness Partner to embed cyber awareness and best practices across the enterprise. Drive cultural, technical, and process changes to foster a cyber risk-aware workforce. Lead enterprise-wide engagement to promote security-first thinking and ensure alignment with business and compliance goals. The ideal candidate will have: Bachelor's degree in Computer Science, Information Technology, or a related field. 10+ years of progressive experience in digital and technology leadership. Proven experience leading cyber operations and implementing enterprise-scale security strategies. Strong background in IT architecture, system design, and secure delivery models. 5+ years of formal supervisory experience managing diverse technical and security teams. Deep understanding of cybersecurity frameworks, risk management, and compliance. Excellent communication, leadership, and decision-making skills. OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes to cite a few: Competitive compensation Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period. OUC's Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account Generous paid vacation, holidays, and sick time Paid parental leave Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities Wellness incentives and free access to all on-site OUC fitness facilities Access to family-oriented recreational areas Paid Conference and Training Opportunities Free downtown parking Hybrid work schedule Click here to view our Benefits Summary. Salary Range: $164,000- $205,000 annually (commensurate with experience) LOCATION: Reliable Plaza: 100 W. Anderson St. Orlando, FL 32801 Please see below a complete Job description for this position. Job Purpose: Leads transformative, cross-functional efforts to scale and drive efficiencies and to deliver operational excellence, in support of the organization alignment to the corporate strategic vision. Reports to Vice President, Digital & Technology and collaborates with Digital & Technology teams, Transformation teams and other business units within OUC. Enables architectural excellence to drive business transformation efforts inclusive of evaluation and selection of the software and hardware components through a balanced approach. Manages performance, availability, and scalability of systems. Ensures a strong team environment focused on delivery of a stable and reliable technology foundation. Primary Functions: Directly manage separate teams focused on delivering high quality results within one or more major technology disciplines: strategy, software development, operations, engineering, development services, quality engineering, information security, and compliance; Collaborate with internal and external partners to deliver methods, procedures, practices, documents and results to increase reliability and usability of technology while optimizing costs and return on investment; Envision, develop and communicate strategies, plans, and goals for the business unit; Lead large scale technology transformations, emphasize change management and collaboration with stakeholders to ensure service delivery and user adoption of technology; Deliver results based upon annual financial goals, department goals and management requests; Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency for a program, project and/or practice area; Provides leadership in technology best practices; Analyze information and evaluate results to choose the best solutions and solve problems; Work directly with outside vendors to negotiate services and product agreements; Establish Service Level Agreements (SLAs) for internal team and external vendors and metrics for performance assessments; Drives initiatives and team performance to achieving key service and department performance indicators; Oversee the evaluation of new technologies, techniques, and tools; Report status and issues to senior technology management team; Contribute to the establishment, evolution and continued compliance with standard practices and processes within the disciplines; Ensure adherence to technology policies and comply with all security controls and that all work products meet quality standards and risks/issues are effectively managed; Participate in periodic Disaster Recovery (DR), Business Continuity Planning (BCP) and various regulatory/compliance testing and reporting; Manage and lead a staff of direct and indirect reports to provide direction of day-to-day activities towards accomplishing the department's strategic plan including, but not limited to, employee coaching, development, and performance evaluation; Evaluate and align talent to current and future business needs; mitigate talent risks; Maintain effective business unit work groups and leadership team; foster a culture of respect and continuous learning; Develop, measure, and take action on performance metrics for teams and individuals within the business unit; communicate performance expectations, support staff professional goals, and brief all related issues, initiatives, and actions, risks or concerns with Leadership; Manage selection and promotion procedures including reviewing applicants and interviewing potential new employees to select candidates for open positions within the business unit; Develop the annual operating and/or capital budgets for the area; ensure that operations are managed within authorized budgets; advise, develop, review and approve budgets, plans, and business goals; Performs other related duties as assigned. Technical Requirements: Working knowledge of all, but not limited to the following: Proficient in latest technology for IT systems and management; Through understanding of IT and practical applications to support the company goals; Analysis, implementation and evaluation of IT environments and their specifications; System design and architecture; Technical Delivery and Support Models including related implementations; Project management methodologies. Familiarity with all, but not limited to the following: Corporate Software Applications: CIS, ERP, GIS, CRM; Security monitoring, analysis and forensics tools; Network monitoring and analysis technology; Charts, diagrams, and Architectural diagrams; Risk assessments; Technical reports; Agile methodologies; Budgeting and Resource Planning; Vendor and Contract Management; Performance Management; Related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws; Preparing and delivering presentations to senior leadership; Identifying strategic needs and developing departmental strategic plans and goals; Developing and maintaining capital and operational budgets. Effective written, verbal, and interpersonal communication skills; Technical management skills through the delivery lifecycle including planning, transitions and dependencies and managing any 3rd parties involved; Ability to: Meet aggressive deadlines while remaining flexible to the needs of the business. Demonstrate a proactive attitude and always take the initiative in ensuring projects are delivered on time and to the expected quality. Keep pace with the latest thinking and new technologies Communicate effectively with variety of stakeholders and gain alignment, and/or influence required action Evaluate data and make or recommend informed strategic and tactical decisions; Balance focus on big picture while ensuring delivery at the day-to-day detail level. Education/Certification/Years of Experience Requirements: Bachelor's degree in Computer Science, Information Technology, or directly related field of study from an accredited college or university; Minimum of ten (10) years of digital and technology experience, to include: Experience implementing a wide range of technology solutions (both on premise and cloud); Experience formulating and implementing a high-level technology strategy and road maps including establishing governance models, standards, architecture frameworks and policies; Experience leading enterprise-scale technical projects, initiatives and change management; Five (5) years of formal supervisory and leadership experience in a technology setting managing diverse teams; Working Conditions: This job is performed primarily in an office work environment. This job may occasionally work in confined spaces. This job occasionally requires call outs and/or extended work hours, including evenings, weekends, and/or holidays. Physical Requirements: This job consists of sitting, walking, standing, and may lift up to twenty (20) pounds, bending/stooping, and repetitive motions. This job requires constant speaking and hearing, writing, typing, and detailed inspection. OUC-The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, sex, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations . EOE M/F/Vets/Disabled

The PSFB/CCSFS Site Lead serves as the forward-operating support leader for the Ascension Island BOS/MSS contract, functioning under the direction of the Ascension Island Site Manager (SM). This role ensures smooth logistics, personnel management, and contract execution from the U.S. mainland, facilitating the movement of supplies, personnel, and communications in support of operations on Ascension Island. The Site Lead coordinates and manages daily operations, quality assurance, compliance, and reporting functions for the PSFB/CCSFS region and ensures full integration with mission needs on Ascension Island. Responsibilities + Manage all day-to-day contract operations, personnel scheduling, and subcontractor performance for activities based at PSFB/CCSFS in support of the Ascension Island mission. + Facilitate all shipping, receiving, and port operations (e.g., Port Canaveral) for cargo and personnel traveling to/from Ascension Island, ensuring compliance with U.S. and host nation requirements. + Supervise assigned personnel and ensure compliance with deployment schedules, training, and readiness in accordance with SPOT requirements. + Serve as point of contact and be available (in person or remotely) during emergencies to manage continuity of operations for PSFB/CCSFS-related efforts. + Liaise with the Site Manager, U.S. Government (USG) representatives, military units, and subcontractors to maintain alignment of efforts and mission priorities. + Implement and support the Quality Control Plan (QCP) and ISO 9001-compliant Quality Management System (QMS) as it pertains to PSFB/CCSFS operations. + Provide timely reports, updates, and operational documentation as required by the contract's Contract Data Requirements List (CDRLs), including Monthly Status Reports, situation reports, and performance metrics. + Ensure all activities are executed in accordance with the PWS, AFCAP V Basic Contract, federal and state laws, and international agreements governing personnel and logistics operations. + Provide advisory input and tactical execution support to the Ascension Island Site Manager regarding long-range planning, risk management, and overall mission sustainment. + Regular virtual coordination with teams deployed to Ascension Island + Travel to Ascension Island or other sites may be required periodically for leadership oversight and program support + This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned to meet the ongoing needs of the organization. Qualifications Education & Certifications: + High school diploma or equivalent required. + Associate's or Bachelor's degree in Business Administration, Human Resources, or a related field preferred; additional relevant experience may be substituted in lieu of formal education. Qualifications: + Minimum of 7 years of experience in operations, logistics, or base support services-preferably in military or government contracting environments. + Demonstrated leadership experience managing diverse teams and complex operational tasks. + Familiarity with U.S. Government logistics and shipping procedures; prior experience with overseas or remote site support is highly desirable. + Strong understanding of DoD contracting, AFCAP program guidelines, and the SPOT accountability system. + Ability to communicate effectively with internal teams, U.S. Government stakeholders, and host nation representatives. + Strong problem-solving, organizational, and decision-making abilities. + Proficiency with Microsoft Office and logistics management systems. + U.S. citizenship and ability to obtain security clearance as required. Preferred Skills: + PMP or related project management certification. + Previous experience supporting AFRICOM or remote island operations. + Familiarity with UK/Ascension Island import/export regulations. + Knowledge of ISO 9001 quality systems and Total Force Accountability systems. At V2X, we are deeply committed to both equal employment opportunity and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

Job Description The Regional Manager is the result driven leader responsible for achieving exceptional financial performance goals and maintaining the physical condition and marketability of properties in a multi-state region. Effectively develops and leads strong property management, compliance, leasing, maintenance, and resident services teams to accomplish short and long-term objectives for assigned portfolios and established performance benchmarks. Maintain a high degree of trust, loyalty, and truthfulness as a Fiduciary of Columbia Residential. Direct Reports: Community Managers, Senior Service Managers, and Senior Community Managers Essential Functions of the Position: Responsible for meeting or exceeding established performance benchmarks: Effectively develops and leads strong property management teams to accomplish short and long-term objectives for assigned portfolios and established performance benchmarks. Consistently proves to be the dependable and knowledgeable leader of the management team. Executes accurate and effective record keeping methods. Ensures complete and accurate information about prospective and current residents is recorded and all documents meet legal requirements and conform to company policies and procedures (execution of the lease, application, eviction process, etc.). Assesses and recommends changes to current policies and operational practices. Plans, develops, and implements operating policies, procedures, and organizational structure. Collaborates to set operational goals for each property and establishes company standards for property operations, leasing, collections, customer service, and workplace safety. Fosters a professional image in all aspects of property operations by setting a positive example to his/her staff. Can be relied upon to carry out the responsibilities efficiently and effectively. Enforces and adheres to company policies, rules, and regulations. Represents Columbia Residential to the public and collaboratively develops a partnership with public officials, businesses, and agencies. Demonstrates sound decision-making ability. Able to effectively solve problem issues and create positive outcomes. Follows instructions and completes tasks as assigned. Ensures that issues are thoroughly addressed and effectively resolved. Displays understanding of standards of performance. Communicates these and other necessary standards to property personnel. Measures performance against these standards Demonstrates exceptional customer service skills Consistently participates in team and project meetings. Effectively utilizes training, coaching employee evaluations, and other means to ensure employee's performance consistently meets or exceeds standards of performance. Where necessary, address weaknesses in performance. Demonstrates effective use of management skills including motivation, evaluation, delegation, and supervision. When necessary, displays competence in recruiting, selecting, hiring, and training of new employees. Preserves and respects resident and applicant confidentiality. Ensures program compliance: REAC, LIHTC, HUD, other agencies, and lenders. Implements solid procedures for the collection of rents on a timely basis, as well as strong efforts to recover lost income due to write-offs. Understand the budget process through analysis of operating statements and develop strategies to meet or exceed budgeted levels of income and expense. Effectively utilizes the tools available (statements, etc.) to monitor property performance. Maximizes income to the property through increased rental rates, collection of miscellaneous income, effective resident retention programs, etc. Minimizes expenditures for the property by preventative maintenance practices, eliminating or delaying expenditures, comparative shopping practices, and maintaining reasonable levels of inventory. Oversees preparation of annual operating budgets and performs budget projections for all properties. Analyzes actual income and expenses against approved budget guidelines, directs corrective action, and requests appropriate budgetary adjustments. Conducts financial results reviews with Community Managers, Assistant Community Managers, and all site employees on a routine basis. Forecasts and identifies problems and takes corrective action. Evaluate and monitor utility costs Executes marketing, leasing, and make-ready strategy to reach owner-approved occupancy and rental income targets. Evaluate and recommend adjustment of rental rates based on Comparable Market Surveys Executes a preventive maintenance program and preserves the physical assets for the employment of staff, residents, and investors. Performs routine inspections on the property to provide residents with a secure environment (such as checking railings, balconies, parking areas, lighting, etc.) Oversees the physical condition and security of all communities. Maintains knowledge of the physical condition of all properties and UPCS/REAC readiness. Conduct physical site inspections. Makes recommendations for exterior and interior apartment improvements Oversees and negotiates capital improvements and contracts. MINIMUM QUALIFICATIONS: Education: Bachelor's degree in business or related field, advanced degree, and/or professional certification desired Experience: Minimum ten years of multisite property management experience including staff management and development, budgeting/financial analysis preferred. Mixed-income mixed-financed residential property management experience required. CPM or equivalent certification preferred. Qualifications and Skills: Solid property management operational experience: proven expertise in Project Based Section 8, Low-Income Housing Tax Credit Programs, and HOME programs; ability to manage projects from conceptualization to implementation; strong interpersonal skills that include conflict management and employee motivation; excellent analytical and problem-solving skills. Knowledge of Microsoft Word, Excel, and OneSite; excellent verbal and written communication skills; entrepreneurial, flexible, creative, and detail-oriented Ability to handle emergencies and pressure due to complexity and time sensitivity. Extensive travel required; on-call 24/7 for emergencies Regional Manager Functional Job Competencies required: Decision-making/Judgment, Communication, Budgets/Cost Control, Managing for Results, People Development, Job Knowledge, Organizational Savvy, Managing Diversity, Leadership, and EOE Our Mission: Provide quality, safe, and affordable housing for low and moderate-income families Provide an environment for its team members to excel and be recognized and rewarded for their accomplishments Provide the Principals and Partners a fair return on their effort and investments Core Values: EXCELLENCE | INTEGRITY | RESPONSIBILITY | RESPONSIVENESS |RESPECT | CHARACTER

SUMMARY OF RESPONSIBILITIES The District Operations Director will oversee the daily management and coordination of property operations in their assigned market which includes property acquisition, property renovation, leasing, property management, financial performance and collections. This role will develop and maintain strong working relationships with local markets, national and corporate employees as well as third-party vendors and leasing firms. ESSENTIAL DUTIES Interface with local leasing team daily to monitor available home inventory, home pricing, traffic, new leases and turnover. Manage and drive team responsibilities to achieve leasing and occupancy goals in assigned market. Oversee management of local market staff. Provide training, coaching, and constructive feedback in compliance with company policies to foster growth and increased productivity amongst employees. Manage the collections process for accounts receivable. Reviewing monthly maintenance expenses and implement practices to reduce maintenance costs. Implement and execute company operating procedures to ensure compliance within local market Minimize property-level expenses by managing and providing feedback to Field Operations team, including Senior Field Manager when applicable. Oversee property maintenance and turnover of all properties, both rented and vacant. Ensure that properties are secured during move in and that move out procedures are being enforced. Investigate complaints by tenants and resolving issues in accordance to company policy. Reinforce tenant occupancy policies and procedures. Review financial reports weekly, monthly and quarterly to ensure YARDI data is entered timely and accurately. Ensure property records are maintained in accordance with company and state-specific statutes standards. Assist with development of marketing programs for assigned local market to drive tenant retention, tenant relation programs and setting rent prices for homes. Partner with Human Resources and third-party recruiting firms to assist with workforce planning efforts such as recruiting, interviewing, and staffing for assigned local market. This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's manager at any time based upon Company need. Maintain an active real estate license and adhere to company real estate license requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORKING CONDITIONS Primarily working within an indoors office environment May sit for several hours at a time and climb up and down stairs multiple times each day Prolonged exposure to computer screens Must travel throughout applicable market using personal vehicle Occasional hands-on work and training required REQUIRED EDUCATION AND EXPERIENCE Bachelor's Degree in Business Administration, Finance, Planning or related work experience An active real estate license in the applicable state of practice is required Minimum 5 years of asset and operations management experience General knowledge of budgeting and financial analysis Experience working in a cross-functional group, project management, and/or process improvement-oriented role Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) PREFERRED EDUCATION AND EXPERIENCE Managing Broker License, a plus Knowledge of Yardi Voyager or similar property management program Experience working in a fast pace, high-growth company REQUIRED KNOWLEDGE Management- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Building and Construction- Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads. REQUIRED SKILLS Judgment and Decision Making- Considering the relative costs and benefits of potential actions to choose the most appropriate one. Negotiation- Bringing others together and trying to reconcile differences. Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Time Management- Managing one's own time and the time of others. Management of Personnel Resources- Motivating, developing, and directing people as they work, identifying the best people for the job. Management of Financial Resources- Determining how money will be spent to get the work done, and accounting for these expenditures. Speaking- Talking to others to convey information effectively. Writing- Communicating effectively in writing as appropriate for the needs of the audience. WORK STYLES & BEHAVIORS Leadership- Job requires a willingness to lead, take charge, and offer opinions and direction. Persistence- Job requires persistence in the face of obstacles. Initiative- Job requires a willingness to take on responsibilities and challenges. Achievement/Effort- Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. Attention to Detail- Job requires being careful about detail and thorough in completing work tasks. Adaptability/Flexibility- Job requires being open to change (positive or negative) and to considerable variety in the workplace. FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status. By applying to this position you are consenting to receive follow-up communication.

Dunkin' is the world's leading baked goods and coffee chain, serving more than 3 million customers each and every day. We are looking to hire you! Apply from Mobile · Grow Your Career Today - View Full & Part Time Positions. ","identifier":{"@type":"PropertyValue","name":"Job ID","value":"9724480"},"date Posted":"2025-09-18T10:58:06.840789+00:00","employment Type":["FULL_TIME"],"hiring Organization":{"@type":"Organization","name":"Baskin Robbins","same As":"https://www.baskinrobbins.com/","logo":"https://dokumfe7mps0i.cloudfront.net/oms/15524/image/2025/4/LHUVQ_***********22/***********22.png"},"job Location":[{"@type":"Place","address":{"@type":"PostalAddress","street Address":"-","address Locality":"Orlando","address Region":"FL","postal Code":"32789","address Country":"US"}}],"base Salary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","value":0,"min Value":0,"max Value":0,"unit Text":"HOUR, DAY, WEEK, MONTH, YEAR"}}} Skip to main content Skip to menu Skip to footer * Careers Overview * Working at Baskin-Robbins * Culture * Benefits & Perks * Training & Development Dunkin's cup * Purpose and Values Search Search Careers Hamburger toggle Menu Hamburger toggle Menu Close * Careers Home * Working at Baskin-Robbins * Culture * Benefits & Perks * Training & Development * Purpose and Values * Search Careers Back District Manager

Job DescriptionDescription: The Director, Payment Operations is a strategic, hands-on execution role, ideal for a leader who thrives in building structure, driving improvement initiatives, and harnessing technology (including AI) to elevate customer, partner, and internal experiences. Success in this role will be determined by the velocity, quality and scale of the payment operation teams' implementation and support of new projects, feature releases, product launches and cross-functional objectives. You'll work cross-functionally with Finance, Risk, Engineering, Customer Experience, and Partner Success to design, implement, and refine operational processes that ensure reliability, scalability, and exceptional service delivery. Additionally, you will work with the Payment Operations team to prepare for any upcoming changes, solicit feedback, and ensure the necessary tools are provided to successfully support them. Key Responsibilities & Objectives Act as a strategic and operational partner to the VP of Payment Operations in shaping the vision, roadmap, and priorities for the payments operations organization. Lead and execute critical projects to improve operational performance, automate workflows, and enhance scalability. Architect and execute against a best-in-class customer experience Scope new or changing processes, create project plans and work with the team to oversee execution Closely monitor and report on project updates, sharing key timelines and actively monitoring deliverables Work with team to continually improve merchant and partner hand-offs from Sales, Commercial, and Underwriting to reduce controllable attrition Recognize trends and seek feedback from internal and end users on: gaps post new launch of initiatives desired product and feature updates interactions with internal teams Consistently bring creative ideas to leadership on how to improve the end user experience either through cost-saving measures or experience enhancements Maintain control of complex issues, gathering information for escalation and strategies for resolution Audit documentation to ensure resources and processes for the team are available and current Execute on vision and future direction for the payment ops team through long-term strategic planning, while executing on near-term objectives and milestones Assist with budgeting and managing operations in accordance with established fiscal parameters Requirements: 5-7 years of payments/Fintech experience in an operations role Strong project management, organizational, and communication skills with the ability to influence across teams and levels Excellent problem solving, analytical and decision-making skills Understanding of planning frameworks and methods Shows flexibility and always goes the extra mile to meet the needs of the business, Partner and client Commitment and self-motivation to work within deadlines with minimum supervision Deeply analytical by nature, questioning that which cannot be proven Knowledge of relevant payments processes, products and regulations Solution -oriented, with the ability to think strategically and creatively while making decisions Comfortable in a fast-paced, evolving environment with competing priorities.

SITE OPERATIONS MANAGER OBJECTIVE Plans, leads and coordinates all field activities for a particular project including the project schedule, safety, subcontractors, in- house manpower, equipment, site logistics, products and materials. This position reports to the Director of Operations. Essential Functions & Responsibilities: Contributes to development of a thoughtful project pre-plan. Provides liaison between project management, field engineering, estimating, and subcontractors to ensure construction complies with plans and specifications and company quality standards. Keeps senior management informed while maintaining liaison with owner, architect, and design professionals as needed to ensure compliance to design intent and owner satisfactions. Facilitates discovery and correction of contract document “error and omissions” and problem solving. Plans the sequencing of work and determines manpower levels, material quantities and equipment requirements. Takes lead on productivity issues and monitors work performance and efficiency of company employees and subcontractors to ensure project plans and schedules are followed and the project is executed effectively. Ensures compliance with all internal and external record keeping requirements, with particular emphasis on accurately reflecting hours worked and proper coding of activities performed on time cards. Obtains and codes delivery tickets for all items delivered to the job site and expedites weekly to the Project Coordinator for processing. Advises senior level management of potential problems, work interference, or schedule difficulties, while assisting in circumventing/resolving such conflicts. Provide assistance to craft employees in resolving problems. Maintains liaison with project manager and other involved departments (i.e. pre-construction, accounting) as required, supporting construction schedule and timely delivery of required materials and equipment. Practices sound selection and hiring procedures and motivates/support subordinates in developing their capabilities to further company project goals. Responsible for all jobsite safety issues and concerns. Ensure implementation of or adherence to current safety programs and any recommendations made by the Safety Committee. Creates safety awareness throughout the jobsite and maintains OSHA required records. This also includes conducting daily jobsite walkthroughs to identify potential hazards, identifying methods to control or eliminate the hazards, ensuring employees engage in safe and healthful work practices, and ensuring employees receive safety and health training to do their work. Conduct or assist with jobsite Weekly Safety Meetings or Five Minute Safety Talks. Maintains logs and documentation of training, inspections, injuries and illnesses, and other safety records. Participates in accident investigations, communicates all accidents to Human Resources and implements necessary corrective actions. Responsible for continuously expanding and updating professional knowledge and training skills in order to enhance individual and team innovation and productivity. Reviews proposal specifications and drawings to determine scope of work and schedule. Prepares and provides all weekly project paperwork and daily logs via laptop. If necessary for the jobsite, owns and properly uses all tools and equipment as specified on the list of tool requirements. If necessary for the jobsite, provides hands on carpentry and labor as required by the Field Manager. Willingness to travel for extensive periods, as required. Assumes additional responsibilities as directed by the Director of Operations, Senior Site Operations Manager, and/or the Project Manager. Skills, Knowledge, Qualifications and Experience: Four-year construction related degree or equivalent combinations of technical training and/or related experience preferred. Minimum 5 years of construction experience with a minimum of 3 years in a leadership capacity. Ability to lead and evaluate craft performance is essential. Advanced knowledge of various construction disciplines, safety regulations, scheduling, cost control, quality control, engineering drawings and other documents. Must have a thorough understanding of specs and plan reading, computer scheduling programs. Must have a valid driver's license. Must have transportation to work sites. Must be available any and all shifts for possible emergency response. Must be able to satisfy badging requirements and background checks for jobsite. Must have working knowledge of the company's computer systems and software as necessary. Must own and maintain a laptop. This is a salaried exempt position. T&G Constructors is a Drug Free Work Place. T&G Constructors is a minority certified corporation established in Florida in 1987 and holds offices in Orlando, Miami, and Delray Beach. While T&G completes projects in the range of $3 million to $60 million, their sweet spot is in the $10 to $30 million range for the majority of their projects. Specializing in ground up, large-scale renovations and build outs --T&G has been privileged to work in 10 different market sectors: hospitality, K-20 education, entertainment, food/beverage, multi-family, industrial & warehouse, professional office, retail, historical, and worship. Over the last 36 years, T&G has received hundreds of awards in construction excellence and safety. The American Institute of Architects has even awarded T&G The Contractor of the Year Award in recent years. T&G understands the unique challenges that come with construction, including limiting downtime and extreme safety precautions. Since 1987, T&G has become seasoned veterans at careful project sequencing, selecting highly-qualified subcontractors, ensuring proper worker I.D./badging and putting together work schedules according to their clients' wants and needs. AT T&G there is a culture of pride in the work that we do, the team we work alongside and the environment we produce. Relationships and teamwork that extends from employees, industry partners and clients, resulting in long-term partnerships.

Westbrook Vision To be a thriving company that makes a lasting impact in Central Florida for generations to come. Westbrook Mission To create an employee experience so profoundly different that it leads to changed lives and customers for life. Job Type: Full-time Pay: $115,000.00 - $200,000.00 per year Schedule: Monday to Friday - Weekends as needed Employee Benefits: Health Insurance - 87% Paid by the Company (Employee Plans starting at less than $23 per week) Unlimited Paid Time Off (PTO) Paid Holidays per year - 8 Paid Paternity/Maternity Leave Paid Life Insurance Paid Dental Premiums Paid Long-Term Disability Insurance 401K Match - Plan Increasing up to 7½% Vision insurance and Free Prescription Safety Glasses Gym Membership Reimbursement Fun Team building Outings (Universal, Top Golf, and Andretti) AND MORE! Company-Funded Education Opportunities: Manufactures' training Language - Spanish and English Health and Wealth Education Emotional Intelligence, Leadership and Advancement Training Key Responsibilities of the Construction Operations Director include: Administration & Planning - Collaborates with President, Vice President and CFO to review budget, WIP statements, department performance, and growth planning. Monitors the construction industry and remains current with trends, labor, markets, technologies and competition. To effectively forecast workforce capacity shortages and surpluses based on seasons and schedules and adjust accordingly. Partnering with HR to ensure accurate record keeping (JLA badging, time keeping, etc.) throughout the department, as well as relevant licensing and credentialing of mechanics to ensure staff remain current. Estimating and Sales - Reviews pre-construction estimates for accuracy and variance to expected performance, collaborating with the Chief Estimator to act as needed. Controls labor and material cost by ensuring standards are met in staffing, compensation, overtime, safety, quality, productivity, inventory, purchasing and usage. Collaborates with the accounting department to ensure all projects are completed, invoiced, closed and collected accurately and within required time frames. Service and Support - Maintains high levels of mechanical expertise by staying current on trade-specific development and innovation. Establishes departmental standards of performance, process and procedures. Develops, implements, and maintains a formal ongoing departmental quality assurance and improvement program. Ensures any applicable regulatory/departmental quality standards are met. Coordinates with Fleet to ensure company vehicles are well maintained by performing ongoing inspection and reporting. People & Safety - Works closely with HR to recruit, on-board, and develop construction staff. Oversees, directs, and supports construction management staff. Provides 90-day, first 6-month, and ongoing annual reviews of direct reports. Ensures all direct reports have a clear understanding of roles and standards, counsels as necessary. Qualified candidates will have: High School Diploma, G.E.D., or College Degree (Preferred) Minimum 5 years of supervisory experience. The ability to perform takeoffs and read construction blueprints and estimates. The ability to gather, analyze, and appropriately act on data. The ability to collaborate and work well with others to accomplish shared goals. Time management skills and ability to switch tasks effectively; ability to learn and apply learning quickly. PC computer skills. Understanding of financial statements, including WIP's. Must have a valid driver's license. We are both a Drug Free Workplace and Equal Opportunity Employer. Our employee selection process includes the following: drug testing, background check, driving record check, pre-employment assessments, and reference interviews with previous employers.

Job DescriptionSummary Reporting to the Vice President of Operations, the Regional Director of Operations is accountable for driving operational consistency, efficiency, and performance across multiple ENT care centers within a defined market. This leader translates enterprise strategy into regional execution by managing performance outcomes, coaching managers, ensuring regulatory compliance, and sustaining a culture of excellence across all locations. Scope & Focus Scope: Multi-site management (5-15+ care centers or service lines) Focus Areas: Operational standardization, performance management, growth enablement, and people leadership Reports To: Vice President of Operations Direct Reports: Practice Managers, Supervisors, and select administrative leaders Key ResponsibilitiesOperational & Financial Performance Implement standard workflows, SOPs, and policies consistently across all assigned sites in alignment with enterprise initiatives. Monitor KPIs including visit volumes, slot utilization, conversion rates, revenue per visit, patient satisfaction, and controllable expenses. Partner with Finance to develop and manage annual regional budgets; identify cost optimization and efficiency opportunities. Ensure accurate and timely reporting of operational performance through collaboration with the Data Analytics and Decision Support team. Conduct monthly site audits for compliance, facility standards, and patient safety readiness. Leadership & People Development Recruit, train, and coach Practice Managers to ensure accountability, empowerment, and leadership readiness. Establish clear management rhythms: Daily: Site-level huddles driven by Practice Managers Weekly: Regional review meetings focused on performance metrics and issue resolution Monthly: Regional scorecard reviews with VP of Operations Partner with HR and the VP of Operations on performance management, succession planning, and culture initiatives. Physician Relationship Management Serve as primary liaison between operational leadership and physicians. Lead regular physician alignment meetings to discuss performance metrics, service opportunities, and satisfaction drivers. Collaborate with physician leaders to implement growth programs (e.g., Allergy, Audiology, Vestibular, Sleep) and address workflow barriers. Support recruitment and onboarding of new providers, ensuring smooth operational integration and acclimation to MSO standards. Strategic Execution & Growth Lead operational rollout of new services, technologies, and acquisitions within assigned region. Partner with Business Development on due diligence, onboarding, and implementation phases of new practices. Oversee local market marketing efforts in collaboration with Marketing and Physician Relations to grow referral base and service adoption. Compliance, Risk & Quality Ensure compliance with all federal, state, and payer regulations; partner with Compliance Department for audits and follow-up. Enforce safety, facility, and quality standards through structured checklists and site visit programs. Lead remediation of audit findings and maintain readiness for internal or external inspections. MSO & Cross-Functional Collaboration Act as operational point person for rollout of MSO initiatives (e.g., new software, patient access changes, clinical integrations). Coordinate with centralized departments (Revenue Cycle, Credentialing, IT, Procurement, etc.). Cascade enterprise communications and ensure field readiness for new initiatives. Key Skills & Competencies Category Competencies Driving Results Accountability, prioritization, decision-making, problem-solving Operational Leadership Workflow design, resource allocation, data interpretation, standardization Interpersonal Relationship building, communication, conflict resolution, negotiation Change Leadership Adaptability, implementation discipline, continuous improvement mindset Cultural Leadership Modeling values, fostering engagement, developing people Qualifications • Bachelor's Degree required; Master's preferred. • 5-7 years in multi-site healthcare management (ENT, specialty, or ambulatory practice preferred). • Proven record of operational performance improvement and leadership of multi-location teams. • Strong analytical, communication, and organizational skills. #IDcentral

Reporting to the Vice President of Operations, the Regional Director of Operations is accountable for driving operational consistency, efficiency, and performance across multiple ENT care centers within a defined market. This leader translates enterprise strategy into regional execution by managing performance outcomes, coaching managers, ensuring regulatory compliance, and sustaining a culture of excellence across all locations. Scope & Focus Scope: Multi-site management (5 15+ care centers or service lines) Focus Areas: Operational standardization, performance management, growth enablement, and people leadership Reports To: Vice President of Operations Direct Reports: Practice Managers, Supervisors, and select administrative leaders Key Responsibilities Operational & Financial Performance Implement standard workflows, SOPs, and policies consistently across all assigned sites in alignment with enterprise initiatives. Monitor KPIs including visit volumes, slot utilization, conversion rates, revenue per visit, patient satisfaction, and controllable expenses. Partner with Finance to develop and manage annual regional budgets; identify cost optimization and efficiency opportunities. Ensure accurate and timely reporting of operational performance through collaboration with the Data Analytics and Decision Support team. Conduct monthly site audits for compliance, facility standards, and patient safety readiness. Leadership & People Development Recruit, train, and coach Practice Managers to ensure accountability, empowerment, and leadership readiness. Establish clear management rhythms: Daily: Site-level huddles driven by Practice Managers Weekly: Regional review meetings focused on performance metrics and issue resolution Monthly: Regional scorecard reviews with VP of Operations Partner with HR and the VP of Operations on performance management, succession planning, and culture initiatives. Physician Relationship Management Serve as primary liaison between operational leadership and physicians. Lead regular physician alignment meetings to discuss performance metrics, service opportunities, and satisfaction drivers. Collaborate with physician leaders to implement growth programs (e.g., Allergy, Audiology, Vestibular, Sleep) and address workflow barriers. Support recruitment and onboarding of new providers, ensuring smooth operational integration and acclimation to MSO standards. Strategic Execution & Growth Lead operational rollout of new services, technologies, and acquisitions within assigned region. Partner with Business Development on due diligence, onboarding, and implementation phases of new practices. Oversee local market marketing efforts in collaboration with Marketing and Physician Relations to grow referral base and service adoption. Compliance, Risk & Quality Ensure compliance with all federal, state, and payer regulations; partner with Compliance Department for audits and follow-up. Enforce safety, facility, and quality standards through structured checklists and site visit programs. Lead remediation of audit findings and maintain readiness for internal or external inspections. MSO & Cross-Functional Collaboration Act as operational point person for rollout of MSO initiatives (e.g., new software, patient access changes, clinical integrations). Coordinate with centralized departments (Revenue Cycle, Credentialing, IT, Procurement, etc.). Cascade enterprise communications and ensure field readiness for new initiatives. Key Skills & Competencies Category Competencies Driving Results Accountability, prioritization, decision-making, problem-solving Operational Leadership Workflow design, resource allocation, data interpretation, standardization Interpersonal Relationship building, communication, conflict resolution, negotiation Change Leadership Adaptability, implementation discipline, continuous improvement mindset Cultural Leadership Modeling values, fostering engagement, developing people Qualifications Bachelor s Degree required; Master s preferred. 5 7 years in multi-site healthcare management (ENT, specialty, or ambulatory practice preferred). Proven record of operational performance improvement and leadership of multi-location teams. Strong analytical, communication, and organizational skills. #IDcentral

Nemours is seeking a Director of Operations, Primary Care (Full-Time), to join our Nemours team in Orlando, Florida. Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida. With 20 primary care and 3 urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness. This position is responsible for providing leadership, organization, planning, direction, and coordinated administration to the operational aspects associated with the Primary Care. This position exists to support the Administrator of Primary Care. The Director of Operations provides operational leadership assuring that the Department maintains a patient/customer focus and achieves fiscal viability by meeting and exceeding budget and operational targets. The Director partners with the Administrator, Regional Chiefs, and Clinical Operations Directors in Primary Care on developing strategic, operating, and financial plans to accomplish the Enterprise and Value Based Services Organization mission and goals. The Director collaborates and communicates with key members of the Value Based Services Organization, Physician Practice, Hospital, Service Excellence, Risk Management, Quality, Safety, Compliance, Finance, and all other departments to develop programs, services, and initiatives that anticipate future customer needs, build customer loyalty and advance the journey toward value and health equity. The Director drives operational integration of programs by ensuring alignment and communication with key stakeholders and maximizes efficiencies through consistent policy application and leveraging of technology. The director provides oversight and/or direction to area managers and is a key leader in promoting diversity and inclusion in our workforce and for our patients / families. Responsible for Operational Management within Primary Care including: Collecting data about patient access, clinic flow, and patient satisfaction to prepare analyses and reports to identify progress and adverse trends and making recommendations and implementing changes when needed. Creating and submitting data/statistical reports that help monitor and maintain the highest level of operational efficiency. Partnering with Primary Care leadership in developing performance targets, reporting variances, and creating remediation plans. Challenging systems, processes, and methodologies that are not working for stability of the department in positive and productive ways. Evaluating work processes, time management, and efficiency of staff to maximize productivity and ensure maximum utilization of resources available. Leading continuous improvement efforts including improvement events and ensuring all continuous improvement strategies and tactics are executed throughout the Department in an efficient and effective manner to optimize results. Providing prompt, thorough, and accurate information to keep the Administrator appropriately informed of the Department's operating results. Issue resolution and development of corrective action plans for processes and metrics that are not achieving determined targets. Acting as intermediary between patients, families, referring community, departments, and staff. 2. Financial Management Assisting the Administrator of Primary Care in the development, implementation, and management of the capital and operating budgets using the enterprise-wide standards and processes. Challenging systems, processes, and methodologies that are not working for the financial health and stability of the department in positive and productive ways. Providing financial analysis and decision support to the Administrator of Primary Care. Must possess the ability to prioritize projects in line with department's financial goals, negotiate resource allocation, and direct work teams to achieve revenue/expense objectives. Tracking accounts payable and reimbursement requests. Identifying opportunities for improved financial performance and implementing action plans. Providing ongoing assessment of Revenue Cycle and providing remediation plans. Demonstrates understanding of and engagement with value contracts to ensure systems support achievement of financial targets associated with risk contracts. 3. Quality Assurance and Improvement Monitoring systems, identifying opportunities to improve services, writing reports, making recommendations, and implementing changes to improve quality of care through resource utilization, operational assessments and productivity management. Utilizing the results of satisfaction surveys to make improvements impacting patient satisfaction. Utilizes Plan-Do-Check-Act for daily problem solving. Attends the Department's huddles and provides necessary leadership, guidance, and support to ensure the huddles are operating efficiently and effectively. 4. Providing oversight and/or direct supervision of Primary Care management and administrative staff. Participating in the recruitment and training of associates and managers and assuring the development of associates through orientation and training programs and through work experiences. Defining performance expectations for direct reports through the Performance Management System, including department-specific job descriptions and measurable performance standards. Creating an environment that encourages and supports self-development and learning for all associates through regular feedback. Making recommendations on staffing levels needed to meet the demands of changing patient volumes and relevant data metrics to ensure performance standards are maintained. Evaluating work processes, time management, and efficiency of staff to maximize productivity and ensure maximum utilization of resources available. Creating an environment that promotes diversity of thought and inclusivity. 5. Customer Service and Satisfaction; Service Excellence Representing and demonstrating a commitment to excellence in Customer Service and Patient Satisfaction within the Department of Primary Care. Identifying opportunities to improve services, making recommendations, and implementing actions. Participating in organizational service excellence initiatives. Acting as an intermediary between patients, families, departments, staff and referring community, Investigating, responding to, and documenting customer complaints to identify opportunities to improve operational processes, quality of care, and patient satisfaction. 6. Monitoring/ensuring compliance of department personnel, financial, and administrative policies. 7. Embracing and consistently demonstrating Nemours Core Values and Standards of Behavior. Creating and supporting an environment that fosters diversity, inclusion, teamwork, respect, cooperation, accountability and trust. 8. Performing other duties as required or assigned. Job Requirements Completed or planned completion of Master's degree in Business, Health Administration, or related field. Minimum five (5) years of experience. Demonstrated experience in management required. Strong financial and operational management background required. Demonstrated progressive experience in healthcare management preferred. What We Offer Competitive base compensation in the top quartile of the market Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement Comprehensive benefits: health, life, dental, vision Mortgage assistance, relocation packages and 403B with employer match. Licensure, CME and dues allowance Not-for-profit status; eligibility for Public Service Loan Forgiveness For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure. #LI-MW1

Nemours is seeking a Director of Operations, Primary Care (Full-Time), to join our Nemours team in Orlando, Florida. Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida. With 20 primary care and 3 urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness. This position is responsible for providing leadership, organization, planning, direction, and coordinated administration to the operational aspects associated with the Primary Care. This position exists to support the Administrator of Primary Care. The Director of Operations provides operational leadership assuring that the Department maintains a patient/customer focus and achieves fiscal viability by meeting and exceeding budget and operational targets. The Director partners with the Administrator, Regional Chiefs, and Clinical Operations Directors in Primary Care on developing strategic, operating, and financial plans to accomplish the Enterprise and Value Based Services Organization mission and goals. The Director collaborates and communicates with key members of the Value Based Services Organization, Physician Practice, Hospital, Service Excellence, Risk Management, Quality, Safety, Compliance, Finance, and all other departments to develop programs, services, and initiatives that anticipate future customer needs, build customer loyalty and advance the journey toward value and health equity. The Director drives operational integration of programs by ensuring alignment and communication with key stakeholders and maximizes efficiencies through consistent policy application and leveraging of technology. The director provides oversight and/or direction to area managers and is a key leader in promoting diversity and inclusion in our workforce and for our patients / families. Responsible for Operational Management within Primary Care including: Collecting data about patient access, clinic flow, and patient satisfaction to prepare analyses and reports to identify progress and adverse trends and making recommendations and implementing changes when needed. Creating and submitting data/statistical reports that help monitor and maintain the highest level of operational efficiency. Partnering with Primary Care leadership in developing performance targets, reporting variances, and creating remediation plans. Challenging systems, processes, and methodologies that are not working for stability of the department in positive and productive ways. Evaluating work processes, time management, and efficiency of staff to maximize productivity and ensure maximum utilization of resources available. Leading continuous improvement efforts including improvement events and ensuring all continuous improvement strategies and tactics are executed throughout the Department in an efficient and effective manner to optimize results. Providing prompt, thorough, and accurate information to keep the Administrator appropriately informed of the Department's operating results. Issue resolution and development of corrective action plans for processes and metrics that are not achieving determined targets. Acting as intermediary between patients, families, referring community, departments, and staff. 2. Financial Management Assisting the Administrator of Primary Care in the development, implementation, and management of the capital and operating budgets using the enterprise-wide standards and processes. Challenging systems, processes, and methodologies that are not working for the financial health and stability of the department in positive and productive ways. Providing financial analysis and decision support to the Administrator of Primary Care. Must possess the ability to prioritize projects in line with department's financial goals, negotiate resource allocation, and direct work teams to achieve revenue/expense objectives. Tracking accounts payable and reimbursement requests. Identifying opportunities for improved financial performance and implementing action plans. Providing ongoing assessment of Revenue Cycle and providing remediation plans. Demonstrates understanding of and engagement with value contracts to ensure systems support achievement of financial targets associated with risk contracts. 3. Quality Assurance and Improvement Monitoring systems, identifying opportunities to improve services, writing reports, making recommendations, and implementing changes to improve quality of care through resource utilization, operational assessments and productivity management. Utilizing the results of satisfaction surveys to make improvements impacting patient satisfaction. Utilizes Plan-Do-Check-Act for daily problem solving. Attends the Department's huddles and provides necessary leadership, guidance, and support to ensure the huddles are operating efficiently and effectively. 4. Providing oversight and/or direct supervision of Primary Care management and administrative staff. Participating in the recruitment and training of associates and managers and assuring the development of associates through orientation and training programs and through work experiences. Defining performance expectations for direct reports through the Performance Management System, including department-specific job descriptions and measurable performance standards. Creating an environment that encourages and supports self-development and learning for all associates through regular feedback. Making recommendations on staffing levels needed to meet the demands of changing patient volumes and relevant data metrics to ensure performance standards are maintained. Evaluating work processes, time management, and efficiency of staff to maximize productivity and ensure maximum utilization of resources available. Creating an environment that promotes diversity of thought and inclusivity. 5. Customer Service and Satisfaction; Service Excellence Representing and demonstrating a commitment to excellence in Customer Service and Patient Satisfaction within the Department of Primary Care. Identifying opportunities to improve services, making recommendations, and implementing actions. Participating in organizational service excellence initiatives. Acting as an intermediary between patients, families, departments, staff and referring community, Investigating, responding to, and documenting customer complaints to identify opportunities to improve operational processes, quality of care, and patient satisfaction. 6. Monitoring/ensuring compliance of department personnel, financial, and administrative policies. 7. Embracing and consistently demonstrating Nemours Core Values and Standards of Behavior. Creating and supporting an environment that fosters diversity, inclusion, teamwork, respect, cooperation, accountability and trust. 8. Performing other duties as required or assigned. Job Requirements Completed or planned completion of Master's degree in Business, Health Administration, or related field. Minimum five (5) years of experience. Demonstrated experience in management required. Strong financial and operational management background required. Demonstrated progressive experience in healthcare management preferred. What We Offer Competitive base compensation in the top quartile of the market Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement Comprehensive benefits: health, life, dental, vision Mortgage assistance, relocation packages and 403B with employer match. Licensure, CME and dues allowance Not-for-profit status; eligibility for Public Service Loan Forgiveness For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure. #LI-MW1

OUC - The Reliable One, is presently seeking a Cybersecurity Director to join the Digital Technology division. At OUC, we don't just work - we're building a bright future of innovation and transformation for future generations. We are seeking a visionary and results-driven professional to lead enterprise-wide digital initiatives and oversee all aspects of cyber operations. This strategic leadership role is critical to executing our newly developed cyber operations strategy and ensuring a secure, scalable, and high-performing technology environment. This position is strategic in nature, ensuring the right leadership is in place to execute the mission of our cyber operations team. With a newly developed cyber strategy ready for execution, this leader will bring the vision, experience, and drive to bring it to life-while also shaping the future of our digital transformation journey. OUC is an industry leader and the second largest municipal utility in Florida, committed to innovation, sustainability, and our community. OUC's mission is to provide exceptional value to our customers and community by delivering sustainable, reliable services and solutions. Click here to learn more about what we do. Key Responsibilities: Incident Response & Operational Excellence * Provide strategic oversight of operations, ensuring effective monitoring, detection, and incident response aligned with ITIL best practices. * Direct coordinated incident response efforts across technical and business units, ensuring timely resolution and continuous improvement through post-incident reviews. * Drive standardization and automation across monitoring, detection, and response capabilities * Monitor and audit security SOPs, infrastructure, and network architecture to ensure compliance with standards and policies. * Lead and partner to report on the organization's security posture through monthly updates and varying leadership forums. Planning & Project Execution * Oversee the design and implementation of cyber strategies and solutions that will ensure secure and stable connectivity for all solutions, infrastructure and platforms. * Oversee the deployment, integration, and optimization of security technologies and threat intelligence platforms. * Continuously assess and recommend innovative technologies and best practices to enhance the security posture. * Effectively manage multiple high-priority projects from initiation through closure. Strategic Leadership & Team Development * Lead the maturity and execution of OUC's multi-year cyber operations strategy * Build and scale a high-performing security team through strategic hiring, mentorship, and development. * Collaborate with cross-functional leaders to align security operations with enterprise goals and objectives, while ensuring smooth day-to-day operations. * Deliver actionable insights and performance reporting to executive stakeholders, translating operational metrics into business outcomes and risk reduction. Risk & Governance * Partner with the cyber risk governance organization to develop and maintain governance frameworks, policies, and playbooks in alignment with NIST CSF and enterprise risk management strategies. * Lead and partner on internal and external audit readiness, maintain the cyber risk register with key risk indicators (KRIs), and serve as the primary liaison for audit activities. * Define, track, and report on KPIs to measure operational efficiency, risk reduction, and client value realization. * Maintain alignment with enterprise-wide risk mitigation strategies and track progress across domains Cybersecurity Culture & Awareness * Partner to embed cyber awareness and best practices across the enterprise. * Drive cultural, technical, and process changes to foster a cyber risk-aware workforce. * Lead enterprise-wide engagement to promote security-first thinking and ensure alignment with business and compliance goals. The ideal candidate will have: * Bachelor's degree in Computer Science, Information Technology, or a related field. * 10+ years of progressive experience in digital and technology leadership. * Proven experience leading cyber operations and implementing enterprise-scale security strategies. * Strong background in IT architecture, system design, and secure delivery models. * 5+ years of formal supervisory experience managing diverse technical and security teams. * Deep understanding of cybersecurity frameworks, risk management, and compliance. * Excellent communication, leadership, and decision-making skills. OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes to cite a few: * Competitive compensation * Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period. * OUC's Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account * Generous paid vacation, holidays, and sick time * Paid parental leave * Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities * Wellness incentives and free access to all on-site OUC fitness facilities * Access to family-oriented recreational areas * Paid Conference and Training Opportunities * Free downtown parking * Hybrid work schedule Click here to view our Benefits Summary. Salary Range: $164,000- $205,000 annually (commensurate with experience) LOCATION: Reliable Plaza: 100 W. Anderson St. Orlando, FL 32801 Please see below a complete Job description for this position. Job Purpose: Leads transformative, cross-functional efforts to scale and drive efficiencies and to deliver operational excellence, in support of the organization alignment to the corporate strategic vision. Reports to Vice President, Digital & Technology and collaborates with Digital & Technology teams, Transformation teams and other business units within OUC. Enables architectural excellence to drive business transformation efforts inclusive of evaluation and selection of the software and hardware components through a balanced approach. Manages performance, availability, and scalability of systems. Ensures a strong team environment focused on delivery of a stable and reliable technology foundation. Primary Functions: * Directly manage separate teams focused on delivering high quality results within one or more major technology disciplines: strategy, software development, operations, engineering, development services, quality engineering, information security, and compliance; * Collaborate with internal and external partners to deliver methods, procedures, practices, documents and results to increase reliability and usability of technology while optimizing costs and return on investment; * Envision, develop and communicate strategies, plans, and goals for the business unit; * Lead large scale technology transformations, emphasize change management and collaboration with stakeholders to ensure service delivery and user adoption of technology; * Deliver results based upon annual financial goals, department goals and management requests; * Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency for a program, project and/or practice area; * Provides leadership in technology best practices; Analyze information and evaluate results to choose the best solutions and solve problems; * Work directly with outside vendors to negotiate services and product agreements; Establish Service Level Agreements (SLAs) for internal team and external vendors and metrics for performance assessments; * Drives initiatives and team performance to achieving key service and department performance indicators; * Oversee the evaluation of new technologies, techniques, and tools; Report status and issues to senior technology management team; * Contribute to the establishment, evolution and continued compliance with standard practices and processes within the disciplines; * Ensure adherence to technology policies and comply with all security controls and that all work products meet quality standards and risks/issues are effectively managed; * Participate in periodic Disaster Recovery (DR), Business Continuity Planning (BCP) and various regulatory/compliance testing and reporting; * Manage and lead a staff of direct and indirect reports to provide direction of day-to-day activities towards accomplishing the department's strategic plan including, but not limited to, employee coaching, development, and performance evaluation; * Evaluate and align talent to current and future business needs; mitigate talent risks; * Maintain effective business unit work groups and leadership team; foster a culture of respect and continuous learning; * Develop, measure, and take action on performance metrics for teams and individuals within the business unit; communicate performance expectations, support staff professional goals, and brief all related issues, initiatives, and actions, risks or concerns with Leadership; * Manage selection and promotion procedures including reviewing applicants and interviewing potential new employees to select candidates for open positions within the business unit; * Develop the annual operating and/or capital budgets for the area; ensure that operations are managed within authorized budgets; advise, develop, review and approve budgets, plans, and business goals; * Performs other related duties as assigned. Technical Requirements: * Working knowledge of all, but not limited to the following: * Proficient in latest technology for IT systems and management; * Through understanding of IT and practical applications to support the company goals; * Analysis, implementation and evaluation of IT environments and their specifications; * System design and architecture; * Technical Delivery and Support Models including related implementations; * Project management methodologies. * Familiarity with all, but not limited to the following: * Corporate Software Applications: CIS, ERP, GIS, CRM; * Security monitoring, analysis and forensics tools; * Network monitoring and analysis technology; * Charts, diagrams, and Architectural diagrams; * Risk assessments; * Technical reports; * Agile methodologies; * Budgeting and Resource Planning; * Vendor and Contract Management; * Performance Management; * Related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws; * Preparing and delivering presentations to senior leadership; * Identifying strategic needs and developing departmental strategic plans and goals; * Developing and maintaining capital and operational budgets. * Effective written, verbal, and interpersonal communication skills; * Technical management skills through the delivery lifecycle including planning, transitions and dependencies and managing any 3rd parties involved; * Ability to: * Meet aggressive deadlines while remaining flexible to the needs of the business. * Demonstrate a proactive attitude and always take the initiative in ensuring projects are delivered on time and to the expected quality. * Keep pace with the latest thinking and new technologies * Communicate effectively with variety of stakeholders and gain alignment, and/or influence required action * Evaluate data and make or recommend informed strategic and tactical decisions; * Balance focus on big picture while ensuring delivery at the day-to-day detail level. Education/Certification/Years of Experience Requirements: * Bachelor's degree in Computer Science, Information Technology, or directly related field of study from an accredited college or university; * Minimum of ten (10) years of digital and technology experience, to include: * Experience implementing a wide range of technology solutions (both on premise and cloud); * Experience formulating and implementing a high-level technology strategy and road maps including establishing governance models, standards, architecture frameworks and policies; * Experience leading enterprise-scale technical projects, initiatives and change management; * Five (5) years of formal supervisory and leadership experience in a technology setting managing diverse teams; Working Conditions: This job is performed primarily in an office work environment. This job may occasionally work in confined spaces. This job occasionally requires call outs and/or extended work hours, including evenings, weekends, and/or holidays. Physical Requirements: This job consists of sitting, walking, standing, and may lift up to twenty (20) pounds, bending/stooping, and repetitive motions. This job requires constant speaking and hearing, writing, typing, and detailed inspection. OUC-The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, sex, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations. EOE M/F/Vets/Disabled

The PSFB/CCSFS Site Lead serves as the forward-operating support leader for the Ascension Island BOS/MSS contract, functioning under the direction of the Ascension Island Site Manager (SM). This role ensures smooth logistics, personnel management, and contract execution from the U.S. mainland, facilitating the movement of supplies, personnel, and communications in support of operations on Ascension Island. The Site Lead coordinates and manages daily operations, quality assurance, compliance, and reporting functions for the PSFB/CCSFS region and ensures full integration with mission needs on Ascension Island. Responsibilities + Manage all day-to-day contract operations, personnel scheduling, and subcontractor performance for activities based at PSFB/CCSFS in support of the Ascension Island mission. + Facilitate all shipping, receiving, and port operations (e.g., Port Canaveral) for cargo and personnel traveling to/from Ascension Island, ensuring compliance with U.S. and host nation requirements. + Supervise assigned personnel and ensure compliance with deployment schedules, training, and readiness in accordance with SPOT requirements. + Serve as point of contact and be available (in person or remotely) during emergencies to manage continuity of operations for PSFB/CCSFS-related efforts. + Liaise with the Site Manager, U.S. Government (USG) representatives, military units, and subcontractors to maintain alignment of efforts and mission priorities. + Implement and support the Quality Control Plan (QCP) and ISO 9001-compliant Quality Management System (QMS) as it pertains to PSFB/CCSFS operations. + Provide timely reports, updates, and operational documentation as required by the contract's Contract Data Requirements List (CDRLs), including Monthly Status Reports, situation reports, and performance metrics. + Ensure all activities are executed in accordance with the PWS, AFCAP V Basic Contract, federal and state laws, and international agreements governing personnel and logistics operations. + Provide advisory input and tactical execution support to the Ascension Island Site Manager regarding long-range planning, risk management, and overall mission sustainment. + Regular virtual coordination with teams deployed to Ascension Island + Travel to Ascension Island or other sites may be required periodically for leadership oversight and program support + This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned to meet the ongoing needs of the organization. Qualifications Education & Certifications: + High school diploma or equivalent required. + Associate's or Bachelor's degree in Business Administration, Human Resources, or a related field preferred; additional relevant experience may be substituted in lieu of formal education. Qualifications: + Minimum of 7 years of experience in operations, logistics, or base support services-preferably in military or government contracting environments. + Demonstrated leadership experience managing diverse teams and complex operational tasks. + Familiarity with U.S. Government logistics and shipping procedures; prior experience with overseas or remote site support is highly desirable. + Strong understanding of DoD contracting, AFCAP program guidelines, and the SPOT accountability system. + Ability to communicate effectively with internal teams, U.S. Government stakeholders, and host nation representatives. + Strong problem-solving, organizational, and decision-making abilities. + Proficiency with Microsoft Office and logistics management systems. + U.S. citizenship and ability to obtain security clearance as required. Preferred Skills: + PMP or related project management certification. + Previous experience supporting AFRICOM or remote island operations. + Familiarity with UK/Ascension Island import/export regulations. + Knowledge of ISO 9001 quality systems and Total Force Accountability systems. At V2X, we are deeply committed to both equal employment opportunity and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

Full-time Description The Director, Product Operations is a high-impact, strategic Individual Contributor (IC) responsible for driving the connective framework between Product, Engineering, and customer-facing teams. This role is essential in enabling our teams to deliver value to customers faster and with greater consistency. You will act as a force multiplier for the Product organization, enabling Product Managers to excel at building world-class products by managing the processes, insights, and governance frameworks. You will establish the foundational processes, tools, and strategies that empower our organization to bring best-in-class products to market. This includes ensuring our product development lifecycle is efficient, scalable, and fully aligned with business readiness for every launch. As a strategic partner to the SVP Product and cross-functional teams, you will directly influence how our entire organization operates and scales product delivery. What You'll Do 1. Strategic Planning & Operating Model Excellence Own the Product Operating Model: Design, document, and relentlessly enforce the product development lifecycle, ensuring consistency and adherence across all product lines from ideation through deprecation. Run Planning Cycles: Facilitate and run core strategic ceremonies, including quarterly product planning sessions, and manage the processes for intake, assessment, and prioritization of product initiatives. Codify Standards: Formalize the artifacts (e.g., product requirements templates, launch checklists) and ceremonies (meetings, reviews) that promote best practices across the Product organization. Executive Efficiency: Support the product leadership team to prioritize time and investment, providing efficient reporting and clear, actionable outcomes. 2. Performance Measurement & Financial Analysis Define Success Metrics: Partner with Product Managers to define, implement, and monitor key product metrics and KPIs that accurately measure product health, feature adoption, and business success. Drive Data Consistency: Standardize the collection, tracking, and reporting of product performance data, rolling up key metrics across the entire product organization for senior leadership review. Facilitate Prioritization Decisions: Facilitate informed investment decisions by assisting Product Managers and cross-functional partners with financial analysis (e.g., ROI, cost-benefit) to support senior leadership in prioritizing initiatives. 3. Cross-Product Accountability & Launch Readiness Manage Complex Initiatives: Provide direct operational support and governance for complex, cross-product initiatives that require significant coordination between multiple Product teams and stakeholders. Ensure GTM Readiness: Partner with Product Managers and GTM functions (Commercialization, Product Marketing, etc) so that products are operationally, commercially, and technically ready for launch (including technical documentation, support models, training, and sales enablement). Hold Stakeholders Accountable: Implement and maintain a clear accountability framework for launch execution, ensuring all teams meet their commitments for bringing these complex initiatives to market. Requirements Education: Bachelor's degree or equivalent practical experience. Experience: 7+ years of progressive experience in an operational, strategic, or product-focused role, demonstrating senior-level process ownership and strategic impact as an Individual Contributor. Relevant Backgrounds: Prior experience in Product Management, Technical Program Management, Management Consulting (focused on operations/strategy), Chief of Staff (Product/Engineering), or dedicated Product Operations is highly relevant. Domain Expertise: Deep understanding of the FinTech, Payments, or integrated commerce ecosystem would be highly beneficial but is not required. Tools & Systems: Expert familiarity with Jira, Confluence, and other collaboration tools required for roadmap management and centralized product knowledge. Experience working with AI tools (e.g., knowledge base automation, generative AI for documentation) is a plus. Methodology: Proven ability to drive processes in a fast-paced Agile methodology environment. Process Leadership: Demonstrated ability to design, implement, and scale end-to-end operational processes that improve speed and consistency. Communication & Influence: Exceptional cross-functional communication and stakeholder management skills, with the ability to influence senior leaders across Engineering, Sales, and Finance.