Operations manager jobs in Rancho Cordova, CA - 1,431 jobs

A leading health organization is seeking a Regional VP, Operations to provide leadership in financial planning and operations. The ideal candidate will have extensive experience in the health solutions sector, particularly as a CFO or COO. Responsibilities include developing strategic plans, overseeing budgets, and cultivating relationships with key stakeholders. The position allows for remote work but requires occasional travel throughout the Pacific Southwest region. Competitive compensation and comprehensive benefits are provided. #J-18808-Ljbffr

The Director of Operations oversees all aspects of tortilla production (tortilla experience required) and provides leadership for employees across all production shifts. Overall responsibility for production, maintenance, scheduling, sanitation, and warehouse operations as well as associated responsibilities in safety, quality assurance, human resources and other related areas. Duties and Responsibilities: Leads the development and implementation of strategies that maximize operational effectiveness/performance while partnering with other divisions to develop actionable plans to improve overall operational effectiveness while meeting growth objectives. Achieve all business objectives while delivering on creation of an accident free workplace that delivers safe and quality products to consumers. Reviews and establishes strategies and actions resulting in continuous improvement in safety, productivity, product quality, customer service, quality of work life, and lowers manufacturing costs. Responsible for the financial results of plant operations by preparing annual manufacturing budget, analyzing costs of plant improvements and leading cost containment initiatives. Adhere to the approved operations annual budget and provide budget updates and adjustments as requested by the VP of Operations. Provides managerial direction to manufacturing departments with an eye for continuous improvement and lower costs. Allocates adequate resources (people, time, dollars) to various manufacturing departments to enable completion of department goals and objectives. Indirect leadership of Human Resource activities of the location to ensure good relations with employees and compliance with all state and federal employment laws. Ensure the operations management team communicates with associates with a focus on providing personal development and work related performance feedback. Establish and preserve positive Employee Relations to maintain union-free environment. Direct the maintenance activities of the location assuring that the facility and equipment are adequate to meet the stated operational goals. Provide leadership to the product planning and materials activities of the location to ensure that the inventory levels are efficient. Support Warehouse and Distribution activities to assure on-time delivery of goods to our customers. Indirect leadership of the Quality Assurance activities of the location to insure product integrity while maintaining Good Manufacturing Practices. Assists in establishing quality specifications and ensure specifications are met by plant employees. Ensures compliance with regulatory agencies. Verifies GMPs and Safety standards are maintained at all times and take action and/or follow-up when deficiencies are noted. Monitoring daily operation schedules for all departments for accuracy and ensuring daily operational goals are realized. Track key performance indicators of operations including quality, service, safety and cost. Share operation's goals and guidelines for achieving the goals with facility leadership. Perform a daily walk through all areas of the operations facility, while having visibility on all shifts. Provide strategic guidance to the organization through participation in meetings. Participates in new product development and planning by researching the cost and ability to produce the product. Communicate new product production plans to supervisors and participate in implementation of the new product's implementation. Support Lean and Six Sigma in the facility. Education/Certifications: Bachelor's degree required; preference for degrees in Industrial Engineering, Mechanical Engineering or Food Science. Experience: Must have a minimum of ten years' experience in a baking production facility, with minimum 5 years' leading a facility. Knowledge, Skills and Abilities: Bilingual (English/Spanish) highly preferred. Must have experience in the manufacturing of tortillas SQF-Working knowledge of and implementation/maintenance of SQF Level III Certification in a manufacturing environment. Excellent technical knowledge of equipment, products and processes within baking operations. Excellent communication and coaching skills. Self-motivated, results orientated, and organized. Must be open to receiving performance feedback and be able to react to the feedback in a positive manner. Proficient MS Office skills.

Are you passionate about health equity and ready to help power an organization committed to dismantling the systemic forces that endanger the health of people of color? Do you thrive in a role where your organization, leadership, and operational excellence directly support social, racial, and environmental justice? An inspiring, Sacramento-based nonprofit is searching for a dynamic Office & Operations Manager to take the lead in building smooth, efficient, and mission-aligned operations. In this role, YOU will be the heartbeat of the organization-creating structure, supporting staff, strengthening systems, and ensuring the organization's work has the impact our communities deserve. If you're a proactive, detail-oriented leader who loves owning your space, solving problems, and helping teams work at their best… this is your opportunity to shine. ✨ ( Note: This role is primarily on-site, and you will often be the primary person in the office. ) What You'll Lead & Own: Office & Operational Excellence- Oversee all day-to-day office operations for a hybrid virtual/in-person environment. Manage supplies, equipment, vendors, and technology with efficiency and care. Maintain an organized, welcoming, culturally affirming workspace for staff and partners. Implement and manage innovative tools, grants, databases, and systems that streamline how we work. Staff Support & Coordination- Lead onboarding for new team members-introducing them to our tools, culture, and mission. Serve as the go-to person for operational needs, troubleshooting, and resource support. Administrative Leadership- Manage organizational calendars, communications, and records with precision. Support the Executive Director and leadership team with presentations, reports, and board materials. Design procedures that elevate efficiency, clarity, and compliance across the organization. Financial & Accounting Administration- Coordinate obligations with vendors, partners, and third-party stakeholders. Process invoices, deposits, reimbursements, and financial documentation. Support monthly reconciliations, reporting, and grant-related expense tracking. Monitor office budgets and maintain accurate financial records (Bill.com experience is a huge plus!). Communication & Stakeholder Engagement- Act as the central point of contact for office and administrative inquiries. Coordinate logistics for meetings, trainings, and events that drive advocacy and community impact. Policy, Compliance & Best Practices- Develop and maintain office policies that reflect nonprofit best practices and organizational values. Ensure compliance with safety, reporting, and operational standards. What You Bring- Bachelor's degree preferred + 4 years of experience (internships count!). Exceptional organization, follow-through, and time management in a fast-moving environment. Strong, culturally responsive communication-both written and verbal. Ability to anticipate needs, solve problems, and own your work with independence. Proficiency in Microsoft Office Suite + cloud collaboration tools (Google Workspace, Zoom, project management platforms). Experience with nonprofit operations, grants, or financial administration preferred. A deep commitment to racial and health equity and to serving Black communities with integrity and care. Quick learners, self-starters, and tech-savvy candidates will rise to the top-especially those familiar with Bill.com or ADP. Preferred Qualifications: Leadership experience with the ability to support and motivate staff. A demonstrated passion for health equity and community impact. Experience supporting grants, strategic initiatives, or nonprofit programs. Additional Details- Primarily in-office role; hybrid flexibility may be considered. Occasional local travel (up to 10%). Must be able to lift up to 20 pounds on occasion. Regular collaboration with the Executive Director and participation in team meetings. Competitive salary + benefits offered.

Plant Manager/Director of Operations Compensation: Up to $250,000 base + bonus We are recruiting a Director of Operations to lead high-volume tortilla manufacturing operations for a growing food manufacturing organization. This role has full responsibility for safety, quality, production, cost, and people across tortilla production facilities and requires hands-on leadership experience specifically within flour and/or corn tortilla manufacturing. This is a senior leadership role for an operational leader who understands the unique processes, equipment, formulations, and throughput demands of tortilla production and has successfully led large teams in 24/7 food manufacturing environments. Key Responsibilities Provide overall leadership for tortilla manufacturing operations, including flour and/or corn tortilla production Own plant performance across Safety, Quality, Delivery, Cost, and People (SQDCP) Lead and develop plant leadership teams (Plant Managers, Operations Managers, Engineering, QA, Maintenance) Drive continuous improvement initiatives focused on throughput, yield, waste reduction, OEE, and labor efficiency Ensure compliance with all food safety, regulatory, and customer standards (FDA, USDA, SQF, BRC, AIB, customer audits) Oversee capital planning and execution, including equipment upgrades, line expansions, and automation specific to tortilla manufacturing Partner with Supply Chain, R&D, and Commercial teams to support new product launches and capacity planning Champion a strong safety culture and accountability at all levels of the organization Required Qualifications 10+ years of food manufacturing leadership experience Direct, hands-on experience in tortilla manufacturing is REQUIRED Flour and/or corn tortillas Flatbread / tortilla-style products considered only if the majority of experience is tortilla-focused Experience leading large, high-volume, multi-shift manufacturing operations Strong knowledge of tortilla production processes, equipment, and quality controls Proven success driving operational improvements using Lean Manufacturing, TPM, or similar systems Experience managing large hourly workforces and salaried leadership teams Track record of successfully leading food safety and customer audits Preferred Qualifications Experience with national or regional tortilla manufacturers Multi-site leadership experience Bilingual Spanish/English (preferred, not required) Engineering or technical degree preferred Why This Role Senior leadership role with full operational ownership Competitive compensation (up to $250K base + bonus) Opportunity to lead and scale tortilla manufacturing operations High visibility with executive leadership

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Under general supervision of the General Manager, the Operations Manager supervises and coordinates the set-up, operations, all third party contracts and event-specific equipment for Heart Health Park Stadium. The Operations Manager will oversee all building operations, changeovers, event setups and post-event reset while providing highly responsible staff assistance. Responsible for hiring, training and supervising event operations crew. Ensures an effective and cost-efficient program by controlling the Operations budget, and performs related day-to-day responsibilities as required. This role pays an annual salary of $70,304 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until April 10, 2026 Responsibilities Assume management responsibility for all services and activities involved in the maintenance and operations of Heart Health Park including event set-up and tear down, building changeovers and oversight of janitorial services. Under the direction of the General Manager, select, train, schedule, motivate and evaluate operations staff; provide or coordinate staff training; work with employees to correct deficiencies; oversee all part-time staff. Plan, direct, coordinate, and review the work of part-time operations staff; assign work activities and annual projects. Monitor part-time event staff hours; allocate hours to each event worked; approve time worked at the end of each pay period. Establishes and maintains effective working relationships with staff, our client Cal Expo, promoters, along with being a liaison with our resident tenant Sacramento Republic FC Responsible for the creation of all event CAD drawings not only for promoters but for Fire Marshal approval.as well as submitting all rigging plots for approval Oversee the set-up of events; coordinate the building set up under the direction of the General Manager and our client Cal Expo; coordinate facility arrangements with vendors, production companies, promoters; manage all event-specific equipment. Preform daily walkthroughs of the facility to ensure safety and cleanliness Attend production meetings at previously scheduled times to go over event details, promotions, and specific event assignments. Ensure that the client's needs are met in a professional and courteous manner. Coordinate with third party vendors and contractors; schedule services; monitor the work of contractors Assist with department budget maintenance; track and monitor building supplies track and monitor cleaning supplies. Assist with the maintenance of all building equipment Responsible for OSHA/Health & Safety compliance, Fire Marshal approvals, Fire Alarm & Fire Protection systems Other duties and responsibilities as assignened Qualifications The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Minimum of Associates' Degree preferred; Bachelor's Degree is highly preferred. Minimum of 3-5 years of experience in facility operations supervision or with comparable increasing responsibility in a stadium, arena, convention center or public assembly facility with knowledge of stadium setup and housekeeping. Must know all Microsoft applications as well as CAD Demonstrated knowledge of supervisory skills and principles, with experience in work crew supervision and working on a varied work schedule in facility operations Ability to communicate clearly and concisely in the English language, both orally and in writing Must be comfortable multi-tasking and working in a fast-paced environment Knowledge of all OSHA requirements, Fire Marshal approvals, Fire Alarm / Fire Protection systems and event production technology, along with knowledge of facility maintenance and housekeeping. Strong interpersonal skills necessary, including excellent verbal and written communication skills Possess valid driver's license or have the ability to acquire Possess valid forklift certification or have the willingness to acquire Working knowledge and ability with AutoCAD, Excel, and other Microsoft products. Experience with budget preparation and control Familiarity with terminology used in entertainment/convention/public assembly settings Ability to work independently, exercising judgment and initiative. The ability to work effectively with people from a variety of culturally diverse backgrounds. The ability to perform physical tasks such as lifting and carrying up to 50 pounds. Ability to work, nights, weekends and holidays as needed. Effectively work under pressure and meet tight deadlines in a fast-paced environment. Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment. Ability to speak, read, and write in English. Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.

Roseville, California | Full-Time | Leadership Role | $62,500 + Benefits & Bonus Opportunities At Cornerstone Caregiving, we are dedicated to helping older adults age in place with dignity, compassion, and exceptional support. As we continue rapid nationwide growth across more than 400 offices, we are building strong in-office leadership teams to ensure every client and caregiver receives the highest level of care. We are seeking an Assistant Operating Director (AOD), a key leadership role and the Operating Director's second-in-command. This position leads in-office operations, scheduling oversight, staff support and development, client care quality, and communication with Home Base. If you thrive in a fast-paced environment, love developing people, and bring strong organizational and operational excellence to your work, this role is for you. Office Leadership & Operations Serve as the OD's primary in-office partner, helping drive daily operations and maintain a strong, cohesive work environment. Lead, coach, and support in-office staff; reinforce Cornerstone's standards, values, and culture. Onboard and train new office managers, ensuring clarity, confidence, and consistent performance. Conduct weekly 1:1 check-ins, performance reviews, coaching, and disciplinary action when needed. Share on-call rotation with office leadership. Oversee administrative workflow and follow-through, including payroll notes, shift verification, and operations updates. Maintain accurate documentation in alignment with Cornerstone policies and state requirements. Assist with recruiting, onboarding steps, and staff oversight to support office growth. Client Care & Quality Assurance Oversee scheduling operations to ensure timely coverage and an excellent client experience. Respond to client escalations with urgency, professionalism, and empathy. Conduct check-up calls, quality visits, and client follow-ups to ensure satisfaction and care continuity. Ensure state-required supervisory visits are completed (as applicable). Serve as a backup for client assessments when the Operating Director is unavailable. Qualifications Bachelor's Degree preferred but not required, high school diploma or equivalent required. 2+ years of experience in management, leadership operations, or human resources. Experience hiring, recruiting, training, scheduling, and supervising staff. Leadership experience within the healthcare or home care industry. Ability to work autonomously in a fast-paced environment. Comfort managing multiple priorities and shifting needs throughout the day. Other Requirements Valid driver's license and auto insurance. High proficiency with technology, especially Google Workspace. High attention to detail and exceptional follow-through skills. Strong communication and interpersonal skills. Compensation & Benefits $62,500 starting salary Growth Bonuses Medical, Dental, Vision benefits package. 12 days of PTO annually. Phone stipend. Leadership development, mentorship, and opportunities for career growth as Cornerstone expands nationwide. Why You'll Love This Role You are the central in-office leader, ensuring clarity, rhythm, and daily operational success. You will directly shape staff performance, team culture, and client experience. You'll grow in leadership through hands-on coaching, development, and operational oversight. Your work makes a direct impact on seniors, caregivers, and families in your community. Join a mission that matters. If you're an energetic, people-first leader who thrives on organization, communication, and problem-solving, we'd love to meet you. Apply today and help guide a team that provides meaningful care to those who once cared for us. ** We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.** Benefits: Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Are you willing to participate in the on-call rotation? (i.e. answering calls after hours and over weekends) Education: Bachelor's (Preferred) Experience: Leadership: 2 years (Preferred) Schedule management: 2 years (Preferred) Hiring: 2 years (Preferred) License/Certification: Driver's License (Preferred) Ability to Commute: Roseville, California Work Location: In person

We are looking for an Assistant Manager who can bring Amazons customer obsession to life in a grocery environment. You will direct day-to-day store operations and lead a team of engaged grocery associates to deliver a one of a kind shopping experienc Assistant Manager, Manager, Assistant, Store, Operations, Management, Grocery

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Assistant Manager Bench drive sales, services and customer engagement in the store and ensure the store is ready for business. You and your team will establish customer relationships that build loyalty, provide total solutions to meet customer's needs and grow the business. You will guide your team in being positive, inclusive, and collaborative while helping your customers achieve their goals. Hiring immediately. Get great perks. Full-time hours, generous paid time off, career development program and weekly pay Bonus plan eligible Compensation is based on qualifications and experience 401(k) with company match Full medical, dental and vision insurance Associate discounts on in-store and online merchandise, services and warranty plans Discounts at hundreds of retailers, restaurants and more And many more benefits Provide strong leadership in community, customer service, sales, and team development. Ensure that the store culture embodies Staples values and its commitment to the community Develop a high-performing team focused on providing an exceptional store experience, consultative selling, driving conversions and providing total solutions to every customer Develop team to deliver results through coaching, training, and role playing Attain sales and services goals, profit margin and execution of store operations Establish business cadence for sales readiness Provide direction daily for merchandising opportunities within the store Assist with delegating operational tasks in partnership with the GM Shared responsibility for total store operations and cost control as well as acting as the Floor Leader Champion company initiatives, being adaptable and flexible to change and responsibilities Essential skills and experience: 2+ years managing a sales team in a retail or services industry Experience managing and coaching a team in a customer-centric, solutions-based environment Must be able to engage and speak to customers and understand their needs Strong communication, organization, planning and adaptive to changing business priorities Review results against business goals and strategies and deliver plans for growth and improvement Manage conflict in a reasonable, nonconfrontational and cooperative manner Ability to act with honesty and integrity regarding customer and business information Ability to work cooperatively in a high paced and sometimes stressful environment Ability to lift/move materials in the 10 - 50 pound range, climb ladders, stand and walk continuously Preferred skills and experience: Experience using financial metrics to track sales progress to drive profitable sales and margins Ability to network and engage with the community Staples does not sponsor applicants for work visas for this position. #MGT #LI-VLI At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

**About Otsuka** We defy limitation, so that others can too. In going above and beyond-under any circumstances-for patients, families, providers, and for each other. It's this deep-rooted dedication that drives us to uncover answers to complex, underserved medical needs, so that patients can push past the limitations of their disease and achieve more than they thought was possible each and every day. **Position Overview:** The Director of Field Strategy and Operations serves as the orchestrator of field strategy, ensuring that prioritization, stakeholder engagement, and execution are effectively aligned with brand strategy and enterprise objectives. This role provides leadership across multiple regions, enabling a holistic, enterprise-wide approach to field strategy and operational excellence. This role also partners closely with the Business Analysis team to ensure field teams have access to standardized dashboards and data-driven insights, supporting execution excellence and performance tracking. The Director will be the point of contacts for ad hoc analytics requests, ensuring field teams have the right data to make informed decisions, but will not be creating these reports themselves or with their team and will work with Business Analysis to ensure accurate measurement and proper data is used. **Key Responsibilities:** + **Strategic Prioritization & Field Execution:** Align field activities with marketing strategy, launch planning, and market access pull-through, ensuring execution efficiency. + **Execution Excellence & Field Performance Tracking:** Oversee Omnichannel efforts, account planning, and KPI tracking, ensuring insights from Field Analytics support execution. + **Strategic prioritization & orchestrating field execution: Analyzes current and future state of the business based on insights and trends, and** leads efforts to align field activities with high-priority initiatives such as marketing strategy, launch planning, and market access pull-through. + **Field Communication & Data-Driven Decision Support:** Act as the primary field communicator, ensuring clarity on CRM tools, performance insights, and operational priorities. + **Resource Allocation & Budget Optimization:** Optimize the distribution of budgets, speaker programs, and promotional resources, leveraging data-driven insights to maximize ROI. + **Team Development & Analytics Training:** Mentor team members on business reviews, reporting systems, and analytics interpretation, working with Business Analysis to enhance field intelligence capabilities. + **Compliance Management:** Must comply with all state and federal laws, regulations and guidelines including PhRMA Code on Interactions with Healthcare Professionals as well as complying with all OAPI standards and policies relating to all job activities. **Qualifications:** + Bachelor's degree required; MBA or advanced degree preferred. + Minimum of 10 years of pharmaceutical experience, with a strong understanding of sales force operations and execution. + Prior experience in field leadership roles such as first- or second-line leadership, regional operational and customer strategy roles or other field-based support roles required. + Established expertise in business analytics, business operations, sales support, and resource management within a commercial pharmaceutical organization. + Ability to focus on priorities and resolve operational issues effectively. + Excellent communication and collaboration skills, with the ability to work cross-functionally and drive execution efficiency. **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $194,247.00 - Maximum $290,375.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Your Role Reporting to the Sr. Director, the Planning, Performance, and Enablement Customer Service plays a pivotal role in advancing the goals of Blue Shield of California and the Customer Experience department. As a key member of the Customer Service leadership team, this individual will lead and collaborate across our Share Markets operations - including subset of operational work for Government and Commercial areas that includes Provider, offshore back office, social media, and Behavioral Health operations, as well as Blue Card and our Hawaii Blues operations teams. Specifically the Director of Shared Markets Customer Service role will be accountable for: Your Knowledge and Experience • Bachelor's degree required or equivalent • Master's degree preferred • Requires at least 10 years of experience, including at least 6 years of management experience • Call center fundamentals and experience required, including experience with managing and leading a Provider contact center as a requirement • Experience in reengineering call centers to achieve goals • Experience with regulatory agencies • Knowledge of Health Plan programs required • Bilingual (Spanish) a plus Key Job Competencies • Executive leadership, communication, and influence, change management • Critical thinking and decision making • Problem solving & adaptability • Emotional intelligence and team leadership Your Work In this role, you will: • Strategic and Tactical Planning for Provider, offshore back office, social media, and Behavioral Health operations, as well as Blue Card and our Hawaii Blues operations and service delivery • Develops business strategies for those service teams • Manages service, regulatory, contractual performance guarantees and financial performance of those lines of business • Defines and implements organizational structure to facilitate business performance. Ensure optimization of resources by resolving any duplicative improvement efforts and organization structures. • Provides executive oversight and leadership to Managers responsible for creating and driving the implementation of operating plans, which are required to support immediate and long-term business strategies. • Ensure customer-driven Key Performance Indicators (KPIs) and goals are in place, reflecting and measuring our strategic, competitive, and regulatory position through ongoing measurement, reporting, and root cause analysis. • Guides and develops near-term operating plans for designated area of responsibility.

About the RoleAs a District Manager, you lead a portfolio of stores and coach a team of General Managers to deliver an optimal customer and employee experience, operational excellence, merchandising execution, maximum productivity and profitable sales and earnings growth. You are accountable to drive consistent, high performance across all initiatives, and for ensuring consistency between your stores as measured by the P&L and other reports.What You'll Do Attract, hire, develop and retain the best team to meet both short and long-term business goals. Monitor performance and consistently followup to ensure results are delivered. Develop individual and team performance & capabilities via clear expectations, intentional conversations, meaningful recognition and accountability. Foster and maintain an inclusive and collaborative work environment. Identify themes in product performance across your portfolio and create a district merchandising plan to excel performance utilizing data points, strategy and seasonality Lead effective store visits focused on driving behaviors which enable the team to consistently deliver results in all areas of the business. Identify and use multiple ways to achieve goals when confronted with obstacles; plan for contingencies. Identify and solve problems with sustainable solutions Maintain a keen awareness of the external market and competition Ensure stores are operating in compliance with all Gap Inc. policies and procedures Who You Are Demonstrated ability to drive results; execute based upon direction and manage multiple, competing priorities Demonstrated ability to build merchandising capability and coach to sustain merchant strength in stores Demonstrated ability to build diverse, high performing teams with an inclusive environment Demonstrated ability to deliver an exceptional customer experience via all channels Demonstrated ability to continually embrace challenges, take risks, learn fast and enable change. Demonstrated ability to achieve beyond what is expected, and take actions or use improvements or learnings to exceed existing goals. College degree preferred. 3+ year's multi-unit, high volume, complex business leadership preferred. Flexible to work days, nights, weekends and holidays to meet the needs of the business. Ability to travel overnight and/or between stores as required. Ability to lift and carry 30lbs.

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. What You'll Do: Responsible for daily customer operations and revenue generation for their assigned function Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes Resolves customer issues, ensuring a positive customer experience Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) Actively engages in effective communication plans focused on building employee engagement in order to achieve business results Conducts performance evaluations that are timely and constructive, where applicable Participates in the recruiting process, as required Provides management with various updates and indicators as requested Remains current on all administrative duties according to company policy What We're Looking For: 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. High School Diploma required, Bachelor's Degree preferred Moderate proficiency in Microsoft Office Suite Ability to collaborate with internal and external stakeholders Flexible and adaptable; ability to work effectively in ambiguous situations Excellent verbal and written communication skills Ability to address and resolve customer service challenges Results driven, ability to make decisions and help solve problems Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team Ability to drive process and organizational change Ability to influence Ability to motivate teams and keep a positive attitude in a fast-paced environment Ability to work under minimal supervision with a goal-oriented mindset Ability to see the big picture and leverage critical thinking and decision-making skills Excellent organization, time management, delegation, and prioritization skills. Courageous leadership and accountability What You'll Get: The starting salary for this role is $70,000 annually, commensurate of experience. Bonus: Eligible Stock: Eligible Stock Options: Eligible Profit Sharing: Eligible Bonus Plans: Eligible Reimbursement for Travel Expenses (as applicable, per Company policy guidelines) Paid Time Off / Vacation / Paid observed Holidays (Accruals start at 1.25 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays) Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to: Up to 40% off the base rate of any standard Hertz Rental Medical, Dental & Vision plan options Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you) Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute. Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more

Job Description Regional Clinical Director of Operations (BCBA) Build a Region. Inspire Teams. Elevate Care. Your Career, Elevated - Here's What We Offer We know senior leaders want more than a job - they want purpose, influence, and support. Competitive compensation: $115,000K - $123,000K annually Incentive compensation & performance bonuses $3,000 annual student loan repayment through Gradifi In-house CEU events + $1,000 CEU reimbursement Medical, Dental & Vision (100% Dental/Vision, 90% Medical paid by company) Generous DTO & flexible scheduling Mileage & phone reimbursement 401(k) retirement savings program Career advancement & executive development tracks A culture that genuinely supports clinical excellence Lead the Region. Shape the Future of ABA. This is not a clinic-level role - this is regional leadership. As our Regional Clinical Director of Operations, you will design, strengthen, and elevate a multi-clinic ABA region, ensuring outstanding care, high team engagement, and operational excellence while overseeing 35,000+ service hours annually. You will partner directly with executive leadership, mentor Clinical Directors and BCBAs, and build a region known for quality, collaboration, and sustainable growth. How You'll Make an Impact Inspire and Lead Provide leadership across multiple clinic locations Coach and mentor Clinical Directors, BCBAs, and leadership teams Create a culture of accountability, excellence, and professional growth Conduct monthly onsite clinic visits to support, train, and develop teams Build High-Performing Regions Oversee 35,000+ service hours across your region Drive productivity, utilization, quality, and compliance KPIs Ensure consistent clinical excellence and documentation standards Partner with Compliance and Quality teams to elevate outcomes Own the Business Own and manage regional budgets and P&L performance Lead forecasting, financial strategy, and growth planning Ensure timely assessments, notes, progress reports, and discharges Review incidents and maintain audit-ready operations The Experience That Sets You Apart Active BCBA certification Master's degree in ABA, Psychology, Special Education, or related field 8+ years of clinical experience 5+ years of BCBA leadership/supervision 2+ years of business or operations leadership Proven success managing large-scale, multi-site operations Demonstrated P&L ownership and KPI leadership Passion for mentoring, developing leaders, and building strong teams Why Leaders Choose 360 Behavioral Health Because here, your voice matters. Your leadership shapes regions. Your expertise builds systems that last. And your work directly expands access to life-changing services for families. Ready to Build Something Bigger? If you're a senior BCBA ready to step into regional leadership, inspire teams, and create a strong, thriving ABA region - apply today to join 360 Behavioral Health. 360 Behavioral Health is an Equal Opportunity Employer. We provide reasonable accommodations for any part of the application or employment process. Please contact ************ or *************************** for assistance. We comply with ADA regulations and provide auxiliary aids, services, and policy modifications to ensure equal access for all applicants and employees. Keywords: ABA, Applied Behavioral Analysis, BCBA, Behavioral Health, RBT, Registered Behavior Technician, DSP, Direct Support Professional, Mental Health, Psychology

GENERAL PURPOSE: 28238 Under the direction of the Chief Operations Officer (COO) the Director of Dental Operations (DDO) oversees the day-to-day overall dental clinic operations to ensure delivery of quality patient care and maximum efficiency. The DDO directly oversees the work of all Dental Supervisors and manages all operations of the dental program. The DDO implements programs and projects as directed by the COO. In addition, this individual establishes key performance measures and conducts performance improvement activities. The DDO is responsible for ensuring that clinics meet all operational and financial goals and objectives set forth by the COO. The DDO ensures a satisfactory patient experienced and exhibits good judgement and professionalism with all staff, clinicians, patients, and the public. MAIN RESPONSIBILITY & DUTIES: Implements business strategies to ensure that dental clinics meet all goals and objectives. Schedules and participates in performance improvement meetings with the COO and CDO and takes feedback to improve the performance of the dental clinics. Implements projects, programs, and performance improvement activities to achieve business efficiency, productivity, quality, and maximize access to care. Develops and implements action plans to address gaps in productivity and works in collaboration with the Director of Communications to develop strategies to improve lines of business performance. Participates in establishing the Dental Department budget annually. Works closely with all department directors and executives to coordinate clinical program activities and improve delivery of patient care. Oversees all Dental Supervisors Ensures care teams are functioning at an optimal level to meet staffing and workload requirements and supports the delivery of quality patient care Mentors & coaches Dental Supervisors regarding business outcomes and metrics, patient satisfaction, and site management. Establishes performance goals and provides ongoing training & development to help meet personal and professional goals. Monitors resolution of employee conflict and ensures high employee morale. Conducts annual evaluations of the Dental Supervisors. Works with Human Resources to recruit, orient, and train assigned dental department staff Assists the Director of Quality to monitor quality patient care and implement quality improvement activities and quality assurance. Organizes patient satisfaction initiatives that lead to measurable improvement of patient experience outcomes. Under the guidance of the COO and CDO develops and implements dental operations policies and procedures. Ensures staff compliance with Ampla Health policies and procedures, HIPAA, federal, state, and local laws, and FQHC regulations. Exhibits high professionalism and courtesy when interacting with, providers, staff, patients, and Board Members. Upholds an environment of reward and recognition, collaboration, professionalism, and continuous improvement. Maintains and demonstrates professional relationships with vendors, payers, providers, local and state communities, and other stakeholders. Participates in all dental staff and provider meetings. Travels to all dental clinic locations at least once every 2 weeks. Directs the development & implementation of tracking systems to monitor patient care and follow-up. Directs the development and facilitation of in-service training and workflows for dental clinic operational staff. Facilitates management meetings and operational projects and committees. Participates in continuing education to improve skills and abilities to stay current on dental and new business technologies and best practices. Attends meeting. Other relevant duties as assigned. Qualifications QUALITIES & CHARACTERISTICS: Maintains a professional relationship and positive attitude with co-workers the public, patients and all Ampla Health's staff, Board of Directors, and vendors. Maintains the highest professional ethics and is honest in dealing with people and is a model for all employees through his/her actions. Strives to learn more and is receptive to learning different ways of doing things. Displays enthusiasm toward the work and mission of Ampla Health. PROFESSIONAL KNOWLEDGE, SKILLS & ABILITIES: Required: Master's degree in health care administration, Public Health, Health Care Management, Business Administration, or equivalent. Minimum: Five years' experience in management and leadership of dental or medical practices. Highly Desirable: Experience working in Federally Qualified Health Centers (FQHC) Ability to work collaboratively with multiple health professionals in a high demanding environment using tact, diplomacy, and discipline. Possess excellent interpersonal skills. Ability to understand and adhere to established Ampla Health policies, procedures, and protocols. Commitment to excellence and high standards. Excellent written & oral communication skills, and proficient computer skills in Microsoft Office. Strong organizational, problem solving, and analytical skills. Ability to manage priorities and meet deadlines. Good judgement and ability to make timely and sound decisions. Valid California Driver's License, proof of automobile insurance, and personal transportation. COMMUNICATIONS SKILLS: Must be able to interact with co-workers, patient, and vendors courteously and calmly. Ability to communicate well with the public. WORKING CONDITIONS & PHYSICAL REQUIREMENTS: Works well with patients, co-worker, and vendors in a generally comfortable environment office. Employee must possess the following physical requirements: Ability to endure periodically prolonged sitting. Be able to move up to 25 lbs. (small equipment, supplies, etc.) Be able to listen to staff on the phone and those who are served in-person and speak clearly in order to communicate information to clients and staff. Have vision which is adequate to read memos, a computer screen, registration forms and other clinic documents. Ability to use general office equipment such as a computer, copy machine, telephone, etc. Potential exposure to contagious/infectious diseases.

The Director of Field Operations is responsible for the execution of the field operations team, primarily located in the mid to southern CA and Portland, OR. The Director will be tasked with identifying goals, enabling tactics, and tracking metrics that lead to the optimization of achieved profitability, safety/compliance, customer satisfaction and associate acquisition, growth and retention. This individual must possess a strong leadership presence, with an operational acumen and analytical approach. Major Duties & Responsibilities Essential Functions * Execution of tactical plans in line with the Corporate Vision that achieve the growth objectives of the business, Ability to thrive in a fast-moving environment (Pace setter for rapid development and growth) * Key contributor to all field operations decision-making processes * Direct the day-to-day operations of a geographically remote and broad-based team * Participate in the implementation of business strategies to effectively achieve service fulfillment, inventory and financial objectives. * Refine and develop the Logistics, Inventory and Field Service capability, infrastructure, policies, procedures, and processes and ensuring they are maintained and adhered to in accordance with Company and regulatory & quality systems, policies, and guidelines. * Reconcile financial and operational results to ensure all information is correct. Take corrective action, as necessary. Provide management information reports. * Act in a collaborative capacity with all departments. Establish priorities and make workflow decisions. Assure that our contractual commitments are met. * Lead warehouse flow/set-up/RFI and other initiatives * Analyze business patterns to ensure optimal location and type of resources (staffing, facilities, inventory, vehicles, etc.) to meet shifting customer demand. * Perform and ensure quality completion of People Management strategy and systems. * Understand, manage, and direct the effective implementation of new equipment and technologies. Ensure effective utilization of existing equipment and systems. * Routine travel and visits to Equip Tech Centers, along with frequent customer communication and visits to assess customer satisfaction and staff competency. * Perform assigned stretch assignments to develop professionally. Supervisory Responsibilities: * Lead Service Fulfillment function, including staffing, processes and procedures. * Working in team environment with the Joerns executive members, Company's Business Units and third parties, to implement the go-to-market strategies for services and rental products. * Develop annual operating budgets for Logistics, Inventory and Field Service groups * Contribute to the develop cost optimized strategies, which meet customer and, quality requirements which both maintain existing business and support growth activities. * Contribute to the develop and execute strategies to meet financial goals and objectives. * Develop, implement, review, and adjust a robust management process for Logistics, Inventory and Field Service to ensure successful attainment of Joerns Service Group relevant goals and objectives * Direct and Monitor core Logistics, Inventory and Field Service performance, including delivery against service level agreements and cost objectives. * Skilled in management development, employee development and talent identification to create an associate resource to fuel growth. * Set and execute on a clearly stated vision, direction & goals for the function as well as to lead people for delivery of team/individual performance goals * Establish and use metrics that tie to Joerns Service Group priorities to drive behavior change and achieve goals. * Implement and maintain appropriate systems for measuring necessary aspects of operational management and development. * Monitor, and act on operational issues, opportunities and development plans and achievements within agreed formats and timescales * Direct and develop direct reporting staff * Manage and control departmental expenditure within agreed budgets * Develop active Customer Fulfillment and Logistics processes and systems which efficiently dispatch and execute activities ensuring Service Delivery performance goals are achieved and maintained. * Liaise with other functional/departmental managers to understand all necessary aspects and needs of operational and management development, and to ensure they are fully informed of objectives, purposes and achievements * Maintain awareness and knowledge of contemporary operational and management development theory and methods and provide suitable interpretation to directors, managers, and staff within the organization * Contribute to the evaluation and development of operational and management strategy and performance in cooperation with the management and executive teams * Ensure activities meet organizational requirements for quality management, health and safety, legal stipulations, environmental policies, and general duty of care. * Perform in a lawful and ethical manner, as referenced in the corporate ethics policy * Evaluate and upgrade the Company's Service Logistics, Inventory and Field Service (LIFS) function, which includes the people, operational and financial processes, technical systems, and internal and external relations. * LIFS Strategy - Develop the right Logistics, Inventory and Field Service strategy that supports and meets Services Logistics Group's performance objectives, and customer expectations. * LIFS Technology - Evaluate, determine, and deploy the required technology strategy for optimal Services performance and metrics Required Education 4-year degree in Management or relevant business background Required Skills & Experience * At least 5 years operations management experience * Must have excellent leadership, communication, and management skills, in a fast-paced high growth environment with expertise in allocation, distribution, inventory and logistics. * Ability to organize, lead, motivate, and care for all personnel and customer issues. * Must have experience managing and/or leading multisite field/logistic operations with a strong background in budgets and cost management. * Ability to travel and manage seamlessly from a remote site; Travel requirement 65-75% * Ability to manage customer expectations, lead direct reports and be flexible with both while meeting objectives. * Ability to work independently, exercise sound business judgment, and elicit support, and influence cross departmentally. * Presents a positive image of Joerns Healthcare through adherence to account protocol and presentation of professional behavior * Ability to work after hours, overtime and weekends as required * Must have valid driver's license. Preferred Skills, Experience & Education * At least 7 years in allocation, distribution, inventory and logistics experience * Proficiency in Excel, Word, PowerPoint, Outlook and Windows OS and ability to learn proprietary software systems. * Ten (10) years' experience in the Inventory/Logistics field * Experience with multi-location management * Service experience in medical equipment rental markets Joerns Healthcare LLC is an Equal Opportunity Employer, including Disability/Veterans About Joerns Joerns Healthcare is a leading manufacturer of healthcare bed systems, patient lifting and repositioning solutions, therapeutic support surfaces, and complementary services. We enable the care and comfort of chronically ill patients in both institutional and home care settings. We continually strive to provide exceptional product and service solutions that deliver positive clinical, operational, and financial outcomes for our customers. We are currently seeking skilled, motivated, and dedicated professionals to join our team. We offer hands-on training, a comprehensive benefits package, and a rewarding work environment. Benefits At Joerns Healthcare LLC, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. In addition, the company offers a 401K program with a company match, and Flexible Spending Accounts. Our employees also receive Paid Vacation and Holidays. Min USD $140,000.00/Yr. Max USD $160,000.00/Yr.

Job Description Pay Grade: 17 Salary: $130,000 - $140,000 Other Forms of Compensation: annual bonus eligible + company car + relocation assistance available With people as our core and a deep commitment to exceptional hospitality, CCL Hospitality Group has a philosophy rooted in caring for the individuals who care for our guests. Our most significant competitive advantage is our team members. We constantly strive to strengthen our service culture. Every team member knows they matter and owns a stake in our success, delivering hospitality excellence. With four distinct operating companies - Morrison Living, Unidine, Coreworks, and The Hub, we are shaping the industry's future leaders with a culture of service focused on elevated hospitality for community living across the country. Join us and discover how we drive mutual success that leaves lasting impressions. Job Summary Working as the Regional Operations Director, you will plan objectives for the region and ensure unit directors are in compliance with corporate, regional, and financial goals. You will be responsible for the overall operation, growth, and profitability of the region. Key Responsibilities: Plans and directs the operation of the assigned accounts in support the Key Performance Indicators Develops common direction for the team. Sets priorities and makes team agenda and strategy clear to all team members Develops, recommends and implements policies and procedures of the region to ensure maximum income from existing accounts Supports the development and implementation of clinical and patient service programs that meet client needs, regulatory agency requirements and meet client, patient and customer satisfaction Participates in the sales process for the acquisition of new business Monitors financial reports of the accounts to ensure budgetary compliance with Regional and Corporate goals Develops and motivates an effective management and clinical staff to achieve Regional and Corporate goals and make efficient use of human resources Interfaces with existing clients to maintain client satisfaction and account retention Resolves client, patient and customer satisfaction or employee related complaints which have been elevated from Directors Interfaces with legal and human resources to obtain procedures for various customer and employee related charges Conducts appropriate annual and semi-annual performance evaluations Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadline Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact Participates in Patient Visitation rounds with account management team during each site visit, ensures that Company Patient Visitation policies and procedures are followed Trains, motivates and develops management personnel to achieve high level of morale and efficient use of human resources Preferred Qualifications: Bachelor's degree in Business or Health Care related field, or equivalent degree or equivalent related experience Proven ability to manage a team of six or more?manager-level?team members Minimum of?two years' experience in multi-unit foodservice management Experience with multi-unit foodservice management with a combined managed volume of $12 million or greater Strong track record of driving?customer satisfaction Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment Proven ability to mentor and develop team members Excellent written and verbal communication skills Apply to CCL today! CCL is a member of Compass Group USA Click here to Learn More about the Compass Story Associates at CCL are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Flexible Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. ************************************************************************************ Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis. CCL maintains a drug-free workplace. Req ID: 1496087 CCL Hospitality Group Caitlin Pham [[req_classification]]

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Center Operations Director (COD) is responsible for ensuring an optimal level of care and customer service is delivered to all customers. The COD leads and manages all center support staff and oversees the daily operations of the medical facility. The COD is also responsible for coordinating center activities, general facility management, overseeing patient flow throughout the center, and supporting the medical and therapy providers in the delivery of patient care. Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, check-out and patient care. Responsibilities Spends 80% of their time performing patient facilitation, ensuring every patient and client is provided with exceptional experience, leads by example, and holds staff accountable to service delivery standards Support day-to-day execution of the medical model by collaborating with and supporting clinicians to drive optimal clinical outcomes and case closure Work with clinicians to support staff competency regarding all patient care needs Create a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, continuous improvement, reward and recognition, and patient safety Manage key operations metrics and holds staff accountable on Turn Around Time (TAT), Net Patient Experience Rating (NPER), Pearl C4 and other metrics as determined by senior leadership Work with leadership to identify gaps and implement process improvement to ensure optimal patient care Ensure compliance with state regulations, reporting and facility/equipment meets the standards for optimal patient care Coordinate scheduling (including patients, clinicians, and staff) with clinical leadership to ensure efficient and effective clinical support, optimal turnaround times, and exceptional patient experience Monitor center status, provide wait time communication, perform “white board” patient management, and provide service package expectations Coordinate and prepare material for Center Leadership Team (CLT) meetings with the goal of improving quality, patient safety, and outlier management. Ensure ongoing development to achieve the center's business plan. Maintain and cultivate relationships with center clients and payers while responding to requests within 24 hours Work with Director of Operations (DO), Associate Director of Operation (ADO), and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies Develop colleague success through all aspects of the talent life cycle for center staff including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning Drive consistent center communication that will result in optimal patient/customer care, satisfaction, and business outcomes Accountable for center financial drivers (NPER, TAT, Total Visits, Net Revenue) and review of key indicator reports in order achieve annual business plan Maintain accountability for implementing and consistently maintaining center initiatives and workflows This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications Bachelor's degree preferred Some college courses from an accredited college or university or equivalent education and experience In lieu of higher education, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa Job-Related Experience Customarily has at least three or more years of work leadership or operations management experience Prior healthcare experience and/or customer service-related experience preferred Job-Related Skills/Competencies Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Strong service mentality and a focus on achieving all aspects of defined service standards Excellent telephone and personal etiquette Warm, positive, energetic, and professional demeanor Effective oral and written communication skills Tactful and diplomatic communication style Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management Performance assessment skills Continued focus on self-development Proficient in computer applications such as Word and Excel Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively Ability to resolve colleague, client, and patient issues in an effective and timely manner Additional Data 401(k) Retirement Plan with Employer Match Medical, Vision, Prescription, Telehealth, & Dental Plans Life & Disability Insurance Paid Time Off & Extended Illness Days Offered Colleague Referral Bonus Program Tuition Reimbursement Commuter Benefits Dependent Care Spending Account Employee Discounts This position is eligible to earn a base compensation rate in the state range of $76,825.75 to $101,409.99 annually depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority. External candidates: submit your application on concentra.com/careers Current colleagues: visit the internal career portal on the main page of MyConcentra to apply Incentive Plan This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including but not limited to the Los Angeles County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the San Diego County Fair Chance Ordinance. Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws #LI-ES2

Regional Clinical Director of Operations (BCBA) Build a Region. Inspire Teams. Elevate Care. Your Career, Elevated - Here's What We Offer We know senior leaders want more than a job - they want purpose, influence, and support. Competitive compensation: $115,000K - $123,000K annually Incentive compensation & performance bonuses $3,000 annual student loan repayment through Gradifi In-house CEU events + $1,000 CEU reimbursement Medical, Dental & Vision (100% Dental/Vision, 90% Medical paid by company) Generous DTO & flexible scheduling Mileage & phone reimbursement 401(k) retirement savings program Career advancement & executive development tracks A culture that genuinely supports clinical excellence Lead the Region. Shape the Future of ABA. This is not a clinic-level role - this is regional leadership. As our Regional Clinical Director of Operations, you will design, strengthen, and elevate a multi-clinic ABA region, ensuring outstanding care, high team engagement, and operational excellence while overseeing 35,000+ service hours annually. You will partner directly with executive leadership, mentor Clinical Directors and BCBAs, and build a region known for quality, collaboration, and sustainable growth. How You'll Make an Impact Inspire and Lead Provide leadership across multiple clinic locations Coach and mentor Clinical Directors, BCBAs, and leadership teams Create a culture of accountability, excellence, and professional growth Conduct monthly onsite clinic visits to support, train, and develop teams Build High-Performing Regions Oversee 35,000+ service hours across your region Drive productivity, utilization, quality, and compliance KPIs Ensure consistent clinical excellence and documentation standards Partner with Compliance and Quality teams to elevate outcomes Own the Business Own and manage regional budgets and P&L performance Lead forecasting, financial strategy, and growth planning Ensure timely assessments, notes, progress reports, and discharges Review incidents and maintain audit-ready operations The Experience That Sets You Apart Active BCBA certification Master's degree in ABA, Psychology, Special Education, or related field 8+ years of clinical experience 5+ years of BCBA leadership/supervision 2+ years of business or operations leadership Proven success managing large-scale, multi-site operations Demonstrated P&L ownership and KPI leadership Passion for mentoring, developing leaders, and building strong teams Why Leaders Choose 360 Behavioral Health Because here, your voice matters. Your leadership shapes regions. Your expertise builds systems that last. And your work directly expands access to life-changing services for families. Ready to Build Something Bigger? If you're a senior BCBA ready to step into regional leadership, inspire teams, and create a strong, thriving ABA region - apply today to join 360 Behavioral Health. 360 Behavioral Health is an Equal Opportunity Employer. We provide reasonable accommodations for any part of the application or employment process. Please contact ************ or *************************** for assistance. We comply with ADA regulations and provide auxiliary aids, services, and policy modifications to ensure equal access for all applicants and employees. Keywords: ABA, Applied Behavioral Analysis, BCBA, Behavioral Health, RBT, Registered Behavior Technician, DSP, Direct Support Professional, Mental Health, Psychology