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  • Director Therapy Operations

    Encompass Health Rehabilitation Hospital of Northern Virginia 4.1company rating

    Operations manager job in Stone Ridge, VA

    Director of Therapy Operations Career Opportunity Highly regarded and esteemed for your Director of Therapy Operations expertise Are you a dedicated and experienced leader in Therapy, seeking a career opportunity that allows you to make a meaningful impact close to both your home and your heart? As the Director of Therapy Operations at Encompass Health, you'll shape the future of patient care and contribute to the health of your local community. This role harmonizes your professional ambitions with a commitment to positive impacts in patients' lives. As a strategic leader, you'll oversee the organization, development, and supervision of Therapy Operations, ensuring the highest quality care while adhering to standards. With access to cutting-edge equipment and technology, join a team that values teamwork, support, and inclusiveness in delivering impactful outcomes. A Glimpse into Our World At Encompass Health, you'll experience the difference the moment you become a part of our team. Being associated with us means aligning with a rapidly growing national inpatient rehabilitation leader. We take pride in the growth opportunities we offer and how our team unites for the greater good of our patients. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For Award, among other accolades, which is nothing short of amazing. Starting Perks and Benefits At Encompass Health, we are committed to creating a supportive, inclusive, and caring environment where you can thrive. From day one, you will have access to: Affordable medical, dental, and vision plans for both full-time and part-time employees and their families. Generous paid time off that accrues over time. Opportunities for tuition reimbursement and continuing education. Company-matching 401(k) and employee stock purchase plans. Flexible spending and health savings accounts. A vibrant community of individuals passionate about the work they do! Become the Director of Therapy Operations you've always aspired to be Develop, revise, implement, and communicate policies, processes, and procedures, holding staff accountable for their respective roles and responsibilities. Collaborate with the marketing team to educate staff and the community about awareness, prevention, and treatment options. Develop and support clinical affiliations and relationships with educational institutions. Use historical data and emerging trends to forecast operational revenues and expenses and make recommendations based on internal and external market conditions for potential salary adjustments. Possess in-depth knowledge of state, federal, and professional regulatory requirements for program reimbursement, business standards, legal issues, and documentation requirements, and apply them to program operations and departments. Educate and communicate updates and changes in standards to the staff and advise the CEO on the needs required for effective program operation and implementation. Provide patient care. Celebrate the accomplishments and victories of our dedicated staff and patients along the way. Qualifications Current State license in Physical Therapy, Occupational Therapy, or Speech-Language Pathology. BLS (CPR) required or must be obtained within 30 days of hire within this role. Bachelor's Degree or higher from an accredited therapy program. Additional training with a Master's or Doctorate degree in professional or management area is preferred. Minimum of five years of rehabilitation experience, including two years in a management role, is required. The Encompass Health Way We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing! At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification.
    $78k-138k yearly est. 4d ago
  • Red Team Operator

    Hruckus

    Operations manager job in Fort Belvoir, VA

    Veteran-Owned Firm Seeking a Red Team Operator (Computer Exploitation) for an Onsite role in Fort Belvoir, VA My name is Stephen Hrutka, and I am the owner of a Veteran-Owned management consulting firm in Washington, DC, focused on Technical/Cleared Recruiting for the DoD and IC. HRUCKUS helps other Veteran-Owned businesses recruit for positions across the VA, SBA, HHS, DARPA, and other cutting-edge R&D related defense agencies. We seek to fill a Red Team Operator (Computer Exploitation) position in Fort Belvoir, VA. The ideal candidate is a DMV resident who holds an active TS/SCI clearance, an IAT Level III certification, and at least eight years of experience in systems engineering and administration. A Master's degree in computer science or a related discipline, as well as OSCP or GPEN certifications, are a plus. If you're interested, I'd be glad to provide more details about the role and further discuss your qualifications. Thanks, Stephen M Hrutka Principal Consultant HRUCKUS LLC Executive Summary: In support of a premier intelligence operations agency, we are seeking a Computer Exploitation Engineer with experience in offensive (Red Team) penetration testing. Qualified Red Team Operators will have experience with cyber exploitation techniques involving initial access, execution, persistence, privilege escalation, defense evasion, credential access, lateral movement, collection, exfiltration, command and control, and device hacking. Operators will apply advanced consulting skills and extensive technical expertise for threat analysis, vulnerability assessments, and persistent penetration testing cyber campaigns. A successful Computer Exploitation Engineer will be capable of working without considerable direction, as well as mentor and supervise team members, as needed. Key Responsibilities: Assess physical security and Operations Security factors as they relate to information assurance and force protection through attempting to gain physical access to secure facilities Assess new technologies, software applications, and devices relevant to Information Operations Coordinate, facilitate, and develop training materials and products in accordance with Government-provided guidelines Support Computer Network Security and Exploitation tasks: Assess computer network defense and information assurance in support of customer organizations Provide vulnerability assessments in support of off-site systems, network architecture, policy and procedure, applications, and system integrity reviews Assist with development and maintenance of Red Team Detachment assessment methods, tools, and techniques Perform code review, protocol and input fuzzing in order to find vulnerabilities Perform analysis of disassembled code when source code is unavailable Develop exploits based on identified vulnerabilities Recommend fixes and mitigation for identified vulnerabilities Create and maintain adversary emulation tool sets and development Develop and deliver technical reports and executive summaries of Red Team missions Document tools, techniques, processes, and procedures Required Qualifications: 8+ years of experience with systems engineering and administration BA or BS degree required Current U.S. Government Top Secret Clearance w/ SCI and a CI-Polygraph eligibility; applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information DoD 8570 Information Assurance Technical - Level III certification Additional Qualifications: Possession of excellent verbal and written communication skills Self-starter requiring limited direction and supervision Experience supporting IC or DoD customers Ability to work with high-level government and military officials and brief senior customer personnel Ability to organize and prioritize numerous customer requests in a fast-paced, deadline-driven environment MS degree in Computer Science or related discipline preferred Offensive Security Professional Certification (OSCP) preferred Global Privacy Enforcement Network (GPEN) preferred Details: Job Title: Red Team Operator - Computer Exploitation Engineer Location: Fort Belvoir, VA 22060 Clearance Requirement: Active Top-Secret Clearance w/ SCI and a CI-Polygraph eligibility Assignment Type: Full-time, Onsite Salary Range: $135,000 to $145,000 per year with benefits: Competitive salary for well-qualified applicants Relocation assistance available for highly qualified candidates 401(k) plan Annual performance bonus Certification and advanced degree attainment bonuses Student Loan / Tuition reimbursement Health Care Insurance (medical, dental, vision) Up to four weeks of paid vacation 11 Federal Holidays, and 3 Floating Holidays Team bonding events
    $135k-145k yearly 2d ago
  • Regional Manager, Mission Critical

    Liberty 4.1company rating

    Operations manager job in Herndon, VA

    Founded in Boston, Massachusetts in 2007, Liberty offers expertise in a broad array of construction and equipment services nationwide including general requirements, equipment, supply, concrete, special projects, and site access solutions. Our experience, combined with our innovative approach and stellar customer service, ensures a seamless experience -with safety and reliability at the forefront. We've built strong relationships with key contractors and clients in every sector, including commercial, residential, healthcare, and higher education. Overview: Responsible for a broad spectrum of duties, covering all aspects of the Mission Critical business unit, including, client relationships, financial management, project oversight, estimating, sales, project planning, cost management, cost estimating, forecasting, time/labor management, quality management, contract administration, and safety management. The Regional Manager is responsible for ensuring that all aspects of the business unit are continuingly monitored kept in line with the business planning process. Manages overall project planning, scheduling, resource allocation, project specific estimating, submittal/RFI procurement, document control, constructability resolutions, aspects of project accounting, project specific purchasing and safety, while providing technical direction and ensuring compliance with quality standards. Duties & Responsibilities: Leadership & Management Lead and mentor a team of project managers, estimators, and support staff. Foster a collaborative, high-performance culture within the Mission Critical business unit. Strategic Planning Develop and implement strategic plans to achieve business goals and expand market presence with Suffolk and external clients. Analyze market trends to identify opportunities for growth and service diversification. Build and execute annual business plans aligned with strategic objectives. Project Oversight Oversee planning, execution, and closeout of General Requirements, All Access, and Special Projects, ensuring adherence to budgets, schedules, and scope execution. Conduct regular site visits to monitor progress and address issues proactively. Coordinate with vendors, subcontractors, labor teams, and material providers. Client Relationship Management Serve as the primary point of contact for all client deliverables and emerging opportunities. Build and maintain strong relationships with clients, subcontractors, and suppliers. Identify and pursue new business opportunities through networking and negotiations. Financial Management Prepare and manage project budgets alongside project teams. Analyze financial performance and implement improvements to enhance profitability. Oversee the Mission Critical WIP, P&L, and annual business plan. Safety Ensure compliance with all industry regulations, safety standards, and company policies. Champion a culture of safety and risk management across all operations. Estimating & Sales Ensure timely and accurate estimate preparation. Partner with client preconstruction teams to maximize opportunities. Travel Requirements Willingness to travel to ensure projects are operating smoothly and effectively. Qualifications: Bachelor's degree in Engineering, Construction Management, or a related field. Strong concrete construction knowledge and analytical skills preferred. Ability to read and interpret project plans and specifications. Robust experience in project planning, forecasting, and cost estimating. Proficiency with Microsoft Office, digital takeoff software, Bluebeam, On-Screen Takeoff, AutoCAD, Microsoft Project, and Timberline. Strong understanding of the critical importance of project safety. Excellent communication, organizational, and time-management skills. Ability to effectively plan, organize, schedule, and make sound decisions based on evolving information. Ability to work and contribute in a professional, team-oriented environment. Willingness and ability to wear multiple hats (PM, APM, Assistant Estimator, Assistant BIM, etc.). Ability to travel to other regions as needed. Working Conditions: Construction jobsite and warehouse conditions, which include exposure to high temperatures; cool/cold temperatures; weather conditions, and loud noises. Some general office and construction trailer working conditions. Job site walking. EEO Statement: Liberty provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Liberty will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Liberty , or anyone working on behalf of Liberty.
    $69k-93k yearly est. 4d ago
  • Independent Operator - Store Manager

    Grocery Outlet 4.0company rating

    Operations manager job in Bethesda, MD

    Grocery Outlet is a rapidly growing, family-oriented retailer dedicated to providing customers with high-quality, deeply discounted products. With commitment to our communities and a strong network of independent operators, we offer a unique business model that empowers entrepreneurs to run their own stores. Our mission is to deliver exceptional value to customers while fostering a culture of independence, integrity, and community impact. Founded in 1946, Grocery Outlet has a rich history of providing exceptional bargains to customers while supporting local entrepreneurs. Over the decades, we have expanded to more than 500 locations across the United States, maintaining our reputation as the leading extreme-value grocery retailer. Our continued growth and success are driven by our commitment to innovation, strong supplier relationships, and our independent operator model, which has helped countless business owners achieve financial and personal success. The Independent Operator Role The Independent Operator (IO) is a hands-on, entrepreneurial role where individuals take ownership of their Grocery Outlet store. This is a unique business opportunity, not a franchise, giving operators the autonomy to run their business while benefiting from the support and resources of an established retail brand. Key Responsibilities: Store Operations: Oversee daily store functions, including inventory management, compliance, and financial oversight to ensure profitability and growth. Leadership & Team Development: Recruit, hire, and train a high-performing team to deliver outstanding customer service and operational excellence. Buying & Merchandising: leveraging Grocery Outlet's unique buying model. Order the variety and quantity of products to meet the unique preferences of your local community. Community Engagement: Support local organizations and causes you are passionate about, aligning with our mission of "Touching lives for the better” Financial & Business Acumen: Manage financial performance, including sales, margins, expenses, and overall profitability. Customer Experience: Create an inviting shopping experience by maintaining a clean, organized, and well-stocked store. Benefits: Operational Autonomy: Run your store the way you think is best for your community, employees, and business. Uncapped Earning Potential: There is no limit to what you can earn; the more your store sells, the higher your commission payment will be. Control Your Schedule: While a full-time commitment is required, you have the flexibility to choose your working hours and manage your own schedule. Corporate Support: Receive training, mentorship, and support from marketing, finance, and business professionals to assist with any questions or issues that arise. Qualifications: Minimum of 4 years' retail store Management or multi-unit restaurant management experience. Entrepreneurial mindset with a passion for retail and customer service. Strong leadership skills and the ability to build and develop a team. Business acumen, including financial and operational management experience. Willingness to relocate and commit to the full training and onboarding process. A drive for success and the ability to work independently while leveraging the support of the Grocery Outlet network. This is not the right opportunity for you if you… Are looking for a passive investment or absentee ownership. Are interested in selling property or real estate to Grocery Outlet. Are expecting Grocery Outlet to build a store in a specific location at your request. If you're ready to take control of your future and own your success, the Grocery Outlet Independent Operator opportunity could be the perfect fit for you! Grocery Outlet Privacy Policy - *************************************************
    $42k-51k yearly est. 3d ago
  • Operations Manager DC

    Amico Lane 4.4company rating

    Operations manager job in Washington, DC

    We are searching for a full-time Condominium Operations Manager and join our close-knit team at Amico Lane, a fast-growing property management startup based in Washington D.C. Our company is looking to hire someone with a strategic mindset, a team-player, and who has a customer-first mentality. Your primary responsibility will be to manage a portfolio of our condominium association clients. As the operations manager, you will prepare and set the budget, lead an annual meeting with the shareholders, and ensure the maintenance activities and projects around the property are completed timely and efficiently. You will have a team working closely together with you to accomplish the client's objectives, freeing up time for you to lead some of the larger maintenance projects and ensure quality control of clients' deliverables. Since you are part of a growing company, you will occasionally wear multiple hats. This role is ideal for someone who wants to be part of a high-performing team who values community, loves learning about building maintenance/repair and managing complex projects, and enjoys proactively executing on multiple activities at any given moment to provide clients with peace of mind. Who we are & Where we're going (with your help) Amico Lane is on a mission to provide customer-focused property management support for condominium associations in the Washington, DC area. We believe in what we do and how we can serve our clients, and we need a natural project manager to support our clients as we continue to grow. Amico Lane exists within the property management industry, but we are seeking to disrupt our space. We believe that there's a better way to serve condominium owners and board associations, and we are motivated to lean into innovation and change. To serve our clients well, we need to successfully manage a large number of moving pieces and complicated processes for them. We are growing and excited about how our team will continue to expand! Responsibilities: Maintenance and Repair Project manage a variety of maintenance activities, including routine maintenance, repairs, emergency response and very large projects Track and report updates internally and externally to clients Conduct on-site property inspections a few times per year Problem solve maintenance issues and meet vendors on-site at the properties Own SOPs for certain maintenance processes and innovate on them to create a better client experience Property Enhancement Provide recommendations to the Board regarding property improvements and necessary repairs including recommendations for establishing priorities among various projects to be done Establish a project plan for large projects/capital improvements Manage to project plan to ensure milestone deadlines are met and completed within budget Condo Association Administration and Financial Management Manage and onboard a portfolio of clients Maintain meticulous records for each property in the portfolio Prepare management reports for the Board of Directors including site inspection reports, monthly reports, budgetary details, and annual meeting materials Prepare budgets for several real estate properties and present them to the board of directors Lead the associations' annual meetings and help the teams make efficient decisions around their properties' maintenance needs Ability to review, interpret and ensure compliance with condominium association documentation Vendor Management Liaise directly with vendor technicians Build and maintain strong relationships with both new and existing vendors to expand our resources and foster long-term partnerships Facilitate competitive bidding for contracts as required by Association contracts Required Skills & Experience: 5-10 years of relevant work experience High School Diploma, GED or equivalent (College degree preferred) Industry certification preferred (e.g., Certified Manager of Community Associations, Association Management Specialist) The ability to work in DC The ability to be on call after hours one week per month, monitoring the emergency phone line on a rotating schedule with the team Top notch communication skills - both written and verbal A track record of proven excellence in providing customer service Real estate experience of being, or having been, a homeowner in a condominium association is a plus but not required Spanish skills are a plus but not required Proficient skills in Excel, PowerPoint, and Google Workspace Products Able to work independently, anticipate problems, and implement effective solutions Necessary Traits You have a passion for problem solving maintenance problems and providing excellence in customer service You take ownership and responsibility for your projects. You're committed to defending deadlines and have a sense of urgency to get to the finish line for our clients You're GREAT at flexing when priorities shift and adapt your planned day to the shift to the client and business' needs You are committed to following established Standard Operating Procedures and delivering high quality work You thrive in a team environment. You know that others depend on your work and you depend on others. You love celebrating our successes. You are comfortable meeting with clients and maintenance/repair contractors in person, being proactive in your communication with them, asking questions and negotiating when needed You're GREAT at juggling several things at once and can keep yourself (and others) organized in a fast-paced environment You are rock solid reliable You consistently offer solutions and look for additional ways to support your team You treat the business as if you owned it You like building community, in particular in DC neighborhoods, and meeting new people You have superb attention to detail and don't need reminders to complete assignments What We Offer: Healthcare benefits Opportunity to learn and grow quickly within a start-up growth environment that has established structure and success Opportunities to grow in your career within the company without the need to manage owner/tenant relations Opportunity to make a significant difference for condo owners in managing their often most expensive asset, their home Extensive experience with the latest tech and software solutions in property management Modern office space in the vibrant Dupont Circle neighborhood Hybrid work schedule perks (remote work is currently offered on Mondays and Fridays)
    $96k-139k yearly est. 4d ago
  • Senior Retail Operations Manager

    Hudson 4.7company rating

    Operations manager job in Baltimore, MD

    The Senior Retail Operations Manager serves as the second-in-command for retail operations at a at Baltimore/Washington International Airport (BWI) partnering with the Director to drive commercial success and operational excellence. This leadership role takes ownership of day-to-day operations management, team development, and performance optimization while ensuring superior customer service delivery and maintaining key stakeholder relationships across the retail portfolio. Essential Functions: Partners with Director of Operations to establish and execute fiscal revenue, expense, and profit goals; monitors KPIs and performance metrics across all retail locations to ensure achievement of budgeted targets and operational standards Leads daily retail operations across all locations with full accountability for operational excellence, compliance with company policies, and achievement of performance metrics while serving as primary operational decision-maker in Senior Director's absence Implements Standard Operating Procedures (SOPs) across airport retail operations by conducting regular operational reviews, ensuring management and staff execute opening/closing procedures with full accountability for operational standards, and supporting ACDBE partner collaboration on reporting and certification processes; ensures subordinate management teams maintain consistent adherence to operational protocols while monitoring SOP effectiveness and recommending operational improvements to Director of Operations based on performance data and field observations In collaboration with the Director of Operations, develops and implements comprehensive action plans to optimize sales performance by store, category, and brand; conducts regular operational reviews and communicates strategic initiatives to management teams Oversees implementation of daily timekeeping review processes; monitors overtime trends and labor cost performance across assigned areas to ensure compliance with company policies and labor regulations Assists with making hiring, termination, advancement, and promotion decisions for retail management and associates while promoting company brands as employer of choice and ensuring diversity and inclusion execution across operations Ensures all company and brand standards, visual merchandising requirements, safety guidelines, and operational procedures are consistently executed across retail operations with full compliance accountability Provides leadership development, performance coaching, and guidance to retail management teams while fostering employee engagement and supporting comprehensive career advancement initiatives Manages inventory control, merchandise receiving processes, vendor relationships, and supply chain coordination to ensure optimal stock levels, product availability, and cost-effective operations Collaborates with brand partners to maintain brand compliance, execute promotional initiatives, and implement marketing programs with measurable business impact Resolves complex operational challenges and customer issues using sound business judgment while maintaining authority for significant operational decisions and escalating complex matters Ensures display areas maintain superior visual appeal according to brand standards, optimizes equipment functionality, and maintains store presentation that exceeds customer expectations and drives revenue Monitors market trends, competitive landscape, and consumer behavior to inform operational strategies while ensuring compliance with category management principles and retail space optimization Leads cross-functional collaboration with Supply Chain, Commercial, and Marketing teams to optimize store assortments and marketing support while developing comprehensive training programs for operational procedures Reporting Relationship & Role Information: The position reports to the Director of Retail Operations of their assigned location The Senior Retail Operations Manager position is expected to work a varied and rotating schedule to be on site on various operating days and hours each week; some opening shifts, during some busy day parts, and during some closing shifts to monitor staff work activities during these different days and times Minimum Qualifications, Knowledge, and Skills: Education and Experience: The combination of education and professional experience must exceed 6 years: In a leadership role: Requires 2 years of experience supervising a team of operations professionals engaged in executing retail operations programs In a technical role: Requires 6 years of experience engaged in delivering retail operations programs A bachelor's degree in a program related to the functional area can count for 3 of the 6-year requirement Specialized Training: Training that leads to knowledge of all applicable federal, state, and local safety and health standards, and all procedures and protocols to comply with retail compliance requirements Understanding of visual merchandising principles, inventory management systems, and brand standards Specialized Skillset/Competencies/Traits: Knowledge of retail or consumer goods industry with understanding of travel retail concepts and multi-brand environments Demonstrates team management, delegation and issue resolution skills and the ability to manage multiple, conflicting, and concurrent priorities in a fast-paced retail environment Demonstrates knowledge of company policies and products, service, quality, equipment and retail operations standards, or able to demonstrate this knowledge within a reasonable time from hire or promotion Strong understanding of visual merchandising, inventory management, brand compliance, and customer service excellence Business acumen and the mindset required to understand the long-term implications of retail operational planning and to advance the organization's goals Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances in a retail environment Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading retail teams to achieve common goals What we offer: Competitive Salary Range: $87,732-$106,342 annually Daily Pay 20% off Hudson Employee Discount Medical/Dental/Vision Insurance Paid Time Off Various Personal and Parental Leave Programs Company Paid Life Insurance Retirement Programs & Matching Employee Contributions: 401K & RRSP Employee Recognition & Anniversary Programs Training, Development, and Growth Opportunities Tuition Assistance & Scholarship Programs Disclaimer: All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis. Dufry, Hudson, and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
    $87.7k-106.3k yearly 2d ago
  • District Manager - Spokane, WA

    Petco 4.1company rating

    Operations manager job in Washington, DC

    Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet. We love all pets like our own We're the future of the pet industry We're here to improve lives We drive outstanding results together We're welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco. This is a remote role, but must be based in the Spokane, WA area, and will oversee up to 20 store locations across Eastern WA, Idaho, and Alaska. What you'll do: - Provide leadership and guidance to stores in order to ensure that district sales and profit goals are achieved. - Develop and implement plans, policies and procedures in an effort to maximize profits. - Frequently use individual jugement to take action with regard to merchandise placement, staffing decisions and problem resolution which may or may not be covered by specific operating procedures. Essential Job Duties: The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation. - Analyze and monitor the sales and expense figures for each store, provide feedback and make recommendations for improvement in order to ensure that store profitability is maximized, and present district sales figures to the Regional Manager for feedback and recommendations. - Visit all district stores regularly and conduct inspections to ensure that Petco policies, procedures and merchandising programs are observed, and ensure that all new policies and procedures are properly implemented on a timely basis. - Recruit, train, develop and manage Store Management to ensure that stores are adequately staffed at all times and succession plans are appropriately maintained for District/Regional needs. - Within the guidelines of Guest Care orientation, ensure that all associates are properly trained to provide outstanding customer service, and take corrective action when necessary. - Provide counsel to Store Managers, to include personnel issues, store events, problem solving, crisis intervention, etc. and foster open communications with store personnel and the community through periodic newsletters, store promotions, etc. - Plan and set individual as well as store goals, and track the progress of each to ensure that objectives are met. - Conduct regular visits to competitor locations and report observed changes in prices, operations, policies, etc. to the appropriate levels of management. - Conduct regular audits of store paperwork, including bank deposit slips, overages/shortages, etc. and track trends to ensure that cash control procedures are in place and observed. - Ensure that all stores within their district are aware of company directed Shrink reduction initiatives and comply with Asset Protection programs. - Coordinate new store openings and existing store remodels, and facilitate the prompt repair of store equipment as required. - Ensure that all store paperwork is completed accurately and in a timely manner and that all correspondence with Corporate is directed to the proper departments. - Process and forward documentation to the appropriate department. - Adhere to and promote through instruction established safety procedures. - Monitor merchandise levels in all district stores and coordinate the balance of stock between stores to ensure that inventory levels are adequate. Audit quarterly and annual physical inventory counts for accuracy and to detect merchandise allocation problems. Follow-up on Regional Inventory Manager recommendations to ensure appropriate stock levels are maintained. - Complete semi-annual performance evaluations and annual merit increase recommendations for all Store Managers in a district and submit them to the Regional Manager for approval. - Ensure employee reviews are administered prior to due dates. Supervisory Responsibility: Job duties entail primary responsibility for training and developing Store Managers and store personnel at all levels in the absence of the manager, including assignment delegation, instruction and follow-through. The District General Manager is required to approve performance evaluations for all store employees and to provide guidance in the form of progressive discipline, whenever necessary, in accordance with established procedures. Additionally, it is the responsibility of the District General Manager to communicate all situations and/or conditions that affect the district (i.e., customer complaints/requests, inadequate inventory levels, unemployment hearings, etc.) with the appropriate level of management or department. Work Environment: The District General Manager position requires that quality time be spent traveling between stores, sometimes several hundred miles per week. There may be risk of injury resulting from improper procedures while assisting customers and store personnel. #LI-MV1 #PetcoGM The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied. Salary Range: $120,600.00 - $210,600.00 Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. To translate this webpage to Spanish or other languages on your internet browser, click the translate button to the right of your browser address bar. Additional instructions can be found here: Google Chrome Help . Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: Google Chrome Ayuda .
    $120.6k-210.6k yearly 2d ago
  • District Manager

    Prime Group Holdings, LLC 4.6company rating

    Operations manager job in Baltimore, MD

    Prime Group Holdings, LLC is a vertically-integrated private equity real estate firm focused on self-storage and other alternative real estate asset classes. With $6.6 billion in assets under management, Prime Group is one of the largest private owners and operators of self-storage properties in the world, owning and operating over 310 self-storage assets in 28 states, three Canadian provinces and the U.S. Virgin Islands containing over 23 million rentable square feet. The firm manages three flagship funds on behalf of a global investor base, including the largest self-storage dedicated fund ever raised, Prime Storage Fund III. Headquartered in Saratoga Springs, NY, Prime Group has more than 700 employees. The firm has a regional office in Jupiter, FL and investment originations offices in Denver, CO, Hackensack, NJ, Yorktown, VA and Calgary, Alberta. Prime Group's 21-person senior leadership team is supported by teams including sourcing and acquisitions, asset and portfolio management, compliance/legal, property management, information technology, transactions/financing, marketing, accounting and training, among others. Prime Group's success is built on a culture of respect, teamwork, business ethics, accountability and persistence. The company deeply values the strong relationships it has built with its customers, employees, investors and stakeholders. Pitchbook, a leading resource for comprehensive data, research and insights spanning the global capital markets, named Prime Group as one of the top 10 real estate value-add fund managers in Pitchbook's 2023 Global Manager Performance Score League Tables. Position Overview: The District Manager will act as the business owner to lead and grow our portfolio of stores in their assigned region. This role will take ownership in the growth and profitability of the specific district operations, while providing and promoting the leadership, vision, and direction of the company within it's market. Essential Responsibilities: · Develop and implement plans to achieve sales goals and optimize the portfolios NOI; · Enable and drive strong operational performance of the assigned portfolio of businesses; · Inspire, lead, develop the team; · Monitor and improve sales, cost management, employee management and safety; · Identify and drive opportunities to improve business performance; · Enforce all company policies, procedures and code of ethics; · Manage employee performance including hiring, termination, discipline, development and management; · Manage escalations and approvals in a timely and thorough manner. Qualifications · Bachelor's degree in business or related field preferred; Associate degree or equivalent experience required; · Minimum of five (5) years multi-unit retail sales/service operations leadership experience preferably from the Storage industry; · Excellent communication, interpersonal and motivational skills; · Demonstrated experience in building “ownership” and accountability in a team · Strong analytical and problem-solving abilities; · Able to prioritize multiple projects and deal with numerous interruptions; · Work well under pressure, meeting deadlines consistently; · Able to work independently with minimal supervision and lead 20-35+ employees; · Computer skills: Solid understanding of the Microsoft suite of products; · Willing to work a flexible schedule, including weekends. · Must be able to perform some of the physical requirements of the job (ability to lift 50lbs); · Valid state driver's license and reliable transportation; · Ability to travel within the district and to other designated locations as directed by the company. Compensation · Competitive rate of pay and a generous benefits program · Participation in company's performance-based incentive program(s) · Medical, dental, vision, life, short-term disability, and long-term disability insurance program · Paid vacation time; paid sick time; paid holidays Equal Opportunity Employer Statement Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
    $93k-157k yearly est. 4d ago
  • Customer Service & Operations Support (BAC)

    Sprague Pest Solutions 3.6company rating

    Operations manager job in Washington, DC

    Join Our Team as a Branch Administrative Coordinator! Are you a detail-oriented multitasker with a knack for keeping things running smoothly? Do you thrive in a dynamic environment where your organizational skills and proactive approach make a real impact? If so, we want you to be our next Branch Administrative Coordinator (BAC)! Be the Backbone: You'll play a pivotal role in ensuring our branch operations run like a well-oiled machine. Client Champion: Manage client tickets, handle service requests, and maintain accurate records in our CRM. Support Hero: Provide essential support to our technicians and branch management, ensuring customer satisfaction and operational success. What You'll Do: Service & Technician Coordination: Assign client tickets to technicians and assist with mapping, routing, and scheduling. Handle incoming service requests via phone, email, or online portal. Review daily reports, batch tickets, and ensure quality control. Account & Billing Management: Create and update client accounts, manage billing and invoicing, and handle collections. Conduct monthly closing procedures and log service issues and requests. Documentation & Compliance: Ensure technician licensing is up-to-date and maintain compliance documentation. Keep service binders organized and up-to-date. Technical & Administrative Support: Provide first-tier technical support for our logbook and customer portal. Manage office supplies, equipment, and mail. Branch Manager Support: Assist with payroll, inventory management, and reporting. What you'll get working here: Salary: $20-25/hr to start (depending on experience) plus performance bonuses and sales commissions On-the-job training and development Pride in your work and the Sprague mission A supportive team environment based on family values Unlimited growth opportunities, with continuing education and leadership training Health, Vision, Dental Insurance within 30 days of hire 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% Paid time off: Personal time available day 1, holiday and vacation time after 90 days Childcare assistance and college savings plan Ready to Make a Difference? If you're ready to take on a role where your contributions are valued and you can grow with us, apply today! Join us in delivering exceptional service and ensuring our branch operates at its best. Apply Now and Be Part of Our Success! Requirements: What We're Looking For: Professionalism: A friendly and professional demeanor with a commitment to delivering uncompromising service. Organizational Guru: Your attention to detail and ability to juggle multiple tasks will be key. Tech-Savvy: Comfortable with CRM systems and basic technical support. Proactive Problem Solver: You anticipate needs and tackle challenges head-on. Team Player: You work well with others and support your team to achieve common goals. Must haves for this job: High school diploma or equivalent Nice to haves for this job: 2+ years experience in customer service roles, preferably in service-oriented industries such as HVAC, plumbing, retail, hospitality, or call-centers 1+ year experience in account management, credit & collections Pre-Hire Screening Requirements: 5+ years Satisfactory Motor Vehicle Record Criminal Background Check: Federal, State, County 5-Panel Drug Screen All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Detailed Job Description: Position Title : Branch Administrative Coordinator - Idaho Falls Branch Department : Operations Reports to : Branch Manager FLSA Status : Non-Exempt EEOC Class : Administrative Support Workers Salary : Range specific to branch, 3% annual bonus subject to annual goal Position Summary: The Branch Administrative Coordinator (BAC) plays a crucial role in ensuring the smooth operation of branch activities. This position is primarily responsible for managing client tickets, handling service requests, and maintaining accurate records in Sprague's CRM. Additionally, the BAC oversees account management, billing, and invoicing, while providing essential support to technicians and branch management. By efficiently handling administrative tasks and supporting branch operations, the BAC significantly contributes to customer satisfaction and the overall success of the branch. Essential Duties & Responsibilities: Service & Technician Coordination: Ensure all clients tickets are assigned to technicians in Sprague's CRM, as outlined by Branch Management. Assist managers and technicians with mapping, routing, and assignment of accounts and service calls; Post On-Call schedule. Answer incoming service requests by multi-line phone, email, or online portal. Review daily messaging reports (MTO) from prior day(s) regarding accounts & updates; reporting and/or acting on information as needed. Conduct daily batching of tickets; Inspect and quality check technician reports and paperwork, resolve and escalate issues, and file records accurately. Review call backs and after hours calls from clients; escalate and act on information as needed. Account & Billing Management: Create accounts and update records as new accounts are sold or modified. Conduct account billing and invoicing activities, including special billing requirements, outbound collection calls, processing credit cards and cash payments, resending invoices, escalating payment issues to managers, documenting activities and agreements. Conduct monthly closing procedures for Branch. Log complaints, service issues, requests, changes to scheduled service, ensuring customers, technicians, and managers are informed of actions required and taken. Documentation & Compliance: Ensure renewal and documentation of technician licensing; create & update smart pages. Log complaints, service issues, requests, changes to scheduled service, ensuring customers, technicians, and managers are informed of actions required and taken. File branch compliance documentation and maintain service binders. Technical & Administrative Support: Provide first-tier technical support for the logbook and customer portal. Maintain and organize office supplies, equipment, and records; send & receive mail & deliveries. Branch Manager Support: Payroll: Review technician timecards and communicate corrections to Branch Manager. Inventory: Order pesticides; track product and equipment inventory, manage orders, check-in and organize deliveries. Reporting: Run, manage, and deliver reports according to schedule and audience. Other duties as assigned. Job Requirements: High school diploma or GED Excellent communicator, both written and verbal, able to communicate complex concepts and risk factors to stakeholders and influence decision making Ability to navigate conflict, recommend options, and facilitate solutions that best serve the customer and the company's objectives and values Ability to set priorities and manage time to accomplish work goals according to quality standards and deadlines Ability to adapt quickly and work effectively in a fast-paced office environment Ability to perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriate Attention to detail and ability to recognize and correct errors and inconsistencies Ability and aptitude with Microsoft Office Suite, scheduling and mapping software, billing systems, and web-based portals and other technology necessary for successful day-to-day functioning in a business environment; ability to learn new software quickly. Ability to pass background screening requirements, including identity, criminal history, education, employment, and motor vehicle records checks Preferred Qualifications: 2+ years experience in customer service roles, preferably in service-oriented industries such as HVAC, plumbing, retail, hospitality, or call-centers Environment and Physical Demands: Frequently sitting at a desk to operate a computer, telephone, and other office equipment Constantly communicating with internal and external customers by telephone, in-person, and over email Frequently walking, reaching, and/or stooping to access equipment and supplies Frequently lifting up to 50lbs Disclaimer: W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. Equal Employment Opportunity: Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. Compensation details: 20-25 Hourly Wage PI7cac8e9caa99-30***********7
    $20-25 hourly 1d ago
  • General Manager, Bethesda

    Veronica Beard 3.9company rating

    Operations manager job in Bethesda, MD

    The General Manager is responsible for maximizing sales, providing an exceptional shopping experience for the customer, and managing the store's visual and operational standards, including the store's shrink %, wage cost and Clienteling. The General Manager is responsible for staffing, training and developing high performance teams. Responsibilities: SALES LEADERSHIP: Creates an outstanding sales and Customer Service environment Strives for sales excellence and results Sets and evaluates weekly, monthly and seasonal goals for staff Works with customers and models excellent customer service and Clienteling skills Maximizes sales through strong floor supervision skills Assesses store morale, monitors and praises positive associate performance, and resolves and documents performance issues promptly Develops Sales Associates to be experts in the selling steps and client building through utilizing the Sales Training Programs and the Client Books STAFFING AND ASSOCIATE DEVELOPMENT: Networks in industry to recruit and hire high quality management and sales-oriented associates Fills all levels of open positions within the store in an urgent and timely manner Ensures adequate staff is available to meet business needs - schedules accordingly Follows company criteria properly hiring, reviewing, coaching and promoting Sales Associates and Assistant Managers Administers company personnel programs including appropriate performance reviews, compensation and employment records Ensure personnel are trained on product knowledge, selling skills and customer service to support the brand experience Documents employee performance in a timely manner Creates enthusiasm and excitement within store to motivate high performance teams OPERATIONAL EXCELLENCE: Protects store payroll by managing wage costs, salaries, and allowable hours Controls company's assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct Strives for 100% accuracy and compliance in cash, inventory, fixtures and property STORE STANDARDS: Execute floor-set and promotional directives; implements visual merchandising Supervises the overall cleanliness and organization of the sales floor and backroom Ensures store appearance and atmosphere supports and reinforces the brand image Understands, supports and complies with all company policies and procedures MERCHANDISING/VISUAL: Ensure execution of effective merchandising strategies and directives Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction Identify and communicate product concerns in a timely manner Communicate inventory needs to support the business goals FASHION/STYLING: Represents the fashion and style of Veronica Beard Knowledge of current fashion trends and styles Appreciation and demonstration of an overall finished fashion look Ensure staff is following Veronica Beard fashion guidelines. Comfortable with being on camera for social media purposes (both stills and video) Able to fluidly discuss product and fashion on camera Requirements: Ideal candidate must possess 3-5 years in the luxury business, strong team leadership, excellent customer service, interpersonal and communication skills required, energetic, outgoing, driven individual with an eye for women's fashion and passion to succeed. Strong visual background, sound organization and operational skills Minimum of 2 years retail Store Management position/experience in women's apparel (or related field) Ability to work flexible schedule including nights and weekends Strong verbal and communication skills Strong observation skills - identifying and assessing customer and employee behavior, reactions, and floor awareness Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures Ability to create a quality working environment that will encourage others to develop and excel Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work. Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
    $45k-88k yearly est. 1d ago
  • Store Manager

    Ross Stores, Inc. 4.3company rating

    Operations manager job in Greenbelt, MD

    Our values start with our people, join a team that values you!We are the nation's largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.As part of our team, you will experience:Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.GENERAL PURPOSE:Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment. Recruits, trains and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity. ESSENTIAL FUNCTIONS:General Operating Requirements:• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working. • Analyzes Store reports to evaluate controllable expenses and overall Store performance. • Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed. • Ensures proper scheduling of Associates to meet business objectives. • Accepts special assignments as directed by Leadership. • Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.Organizational Development: • Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates. • Through selection, training and motivation, strives to reduce Store turnover. Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contests and training. Ensures all required training courses are prioritize and completed in a timely manner. • Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed. • Ensures compliance with Ross personnel policies and procedures. • Manages Associate Relations issues, consulting with the District Manager as needed. • Ensures compliance with all State, Local and Federal regulations.Expense Control: • Leads all expenditures to be within budget. • Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.Maintaining a Safe & Secure Environment: • Maintains adherence to Company safety policies and ensures the safety of Associates and Customers • Ensures all Associates understand and can execute emergency operating procedures.Customer Service: • Treats all Customers, Associates, and other leaders with respect. • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. • Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision. • Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.Personal and Store Brand: • Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times. • Represents and supports the Company brand at all times. • Manages Store to ensure a clean, neat, easy to shop environment. • Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.Merchandise Processing and In-Store Marketing • Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. • Ensures merchandise is presented and organized according to Company merchandising guidelines. • Urgently manages merchandise processing to the sales floor within the expected Company timeframe.Loss Prevention: • Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals. • As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. • Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. • Responsible for leading the annual inventory process including preparation and execution of inventory guidelines. • Monitors mark-out-of-stock policy to ensure proper administration. COMPETENCIES: • Manages Work Processes • Business Acumen • Plans, Aligns & Prioritizes • Builds Talent • Collaborates • Leading by Example • Communicates Effectively • Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: • Five or more years of Store management experience in a retail environment. • Must maintain a high level of Customer service. • Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels. • Ability to train, coach and develop Associates at all levels. • Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results. • Fluency in English. • Must exercise considerable independent judgement and discretion. • Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA:Ability to use all Store equipment, including PDTs, registers and PC as required.Ability to spend up to 100% of working time standing, walking, and moving around the Store.Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.Ability to occasionally push, pull and lift more than 25 lbs.Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.Ability to perform basic mathematical calculations commonly used in retail environments.Certain assignments may require other qualifications and skills. SUPERVISORY RESPONSIBILITIES:Direct supervision of Assistant Store Manager, Area Supervisors and all Retail Associates. DISCLAIMERThis job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
    $38k-51k yearly est. 3d ago
  • Store Manager

    Paper Source 4.3company rating

    Operations manager job in Fairfax, VA

    Classification Full-Time A Store Manager (SM) delivers a beautifully merchandised and profitable store in the community you serve. Your focus on the sales floor exceeds our standards from presentation to service. You assess your store from the customer's perspective and communicate your ideas to your regional manager and other supporting partners to improve your store, identifying obstacles and opportunities from the business. As a leader you recognize the strength of the team, provide opportunities for career growth and use the company tools to develop ready talent. You ensure ownership and accountability for the business through respectful communication. In your role you seek and respond to feedback from support partners to improve sales and gain continued efficiencies all with the goal that customer return again and again. What You Do • Ensure consistent, friendly and informed service to customers, first by the example you set, and second by the training you provide to the store team so that they deliver first-class creative customer experience. • Ensure the achievement of sales goals, profitability and delivery of operational excellence to maximize efficiency and minimize loss through timely execution of all processes. • Ensure a vibrant and creative look and feel to the store through execution of Visual Merchandising & Replenishment standards, maintaining a neat, tidy, shoppable and inviting presentation ensuring the associates do the same. • Build your team through engagement, motivation and coaching; assess performance proactively and timely. • Ensure the efficient execution of store operations with timely management of receiving and other day-to-day processes. • Identify obstacles and opportunities for the business, communicating and working through store/market/regional partners for the betterment of the company. • Develop the store team based on their individual strengths and through engagement, coaching and feedback. • Assess the store from the customer's perspective and use insight to seek and influence improvement with the market leaders and regional manager. • Communicate with your store team respectfully and with urgency on key issues and messages. • Ensure compliance to company standards as it pertains to safety, customer experience and all store operations. • Actively recruit, interview and hire employees that are knowledgeable and will provide an optimal shopping experience for our customers, partnering with nearby stores for support when appropriate. • Use the store roster to schedule appropriately, optimizing process efficiency and store payroll. • Understand issues of shrink and expenses, holding the store team accountable to do the same. Knowledge & Experience • Demonstrate passion for customer service and knowledge and/or a desire to learn about our brand/products. • Experience in leading, managing and developing employees at all levels. • Experience managing payroll and scheduling effectively. • Experience driving positive key financial results. • Ability to organize, plan and prioritize workload. • Manage your own time efficiently and effectively. • Able to delegate and to work through others well. • Communicate clearly and comfortably across all levels of the business. • Build collaborative working relationships at all levels. • Deliver honest and constructive feedback, holding team members accountable when necessary. • Required to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts. • One to two years of supervisory experience required; two plus years retail experience preferred. Expected Behaviors • Prioritize customer experience above all else. • Run an excellent store with the ability to balance the needs of delivering a creative experience, and a profitable result. • Grow knowledge of industry and market and has an eye for current trends, color, inspiration and creativity. • Drive results. • Provide feedback, coaching and development. • Exhibit genuine passion to deliver a unique and creative experience through our people. • Listen to others. • Can empathize with and understand people acting through kindness and respect. • Demonstrate collaboration. • Address issues proactively. • Make good decisions and engage in solution-based problem solving. • Is comfortable with ambiguity. • Show adaptability and work with a sense of urgency all the time. • Maintain positivity. • Remain discreet and unbiased. • When on the selling floor, your role is to deliver first-in-class customer service as well as supervising and overseeing overall store presentation, which may include prolonged standing and some physical activity. Full Job Description: *********************************************************
    $39k-57k yearly est. 2d ago
  • Assistant Store Manager

    Michael Kors 4.8company rating

    Operations manager job in Leesburg, VA

    ASSISTANT STORE MANAGER - OUTLET WHO YOU ARE: Our leaders at Michael Kors are stylish, fashion forward individuals who have a drive to achieve results and a passion for customer engagement. A successful Assistant Manager will work alongside a team that is focused on the client experience and building lasting relationships. You are a strategic business driver that motivates the team and executes effective day to day business and operational processes. You will help foster and work in a fun, inspiring and rewarding environment with opportunities for development and growth. WHAT YOU'LL DO: Drive results through delivering an elevated customer experience Lead and execute key opening and closing duties and operational tasks. Demonstrate flexibility and desire for individual growth in a fast-paced store environment Foster customer relationships through developing and coaching team on knowledge of current trends, styling, and selling techniques. Ensure the highest level of customer service standards while exercising leadership and multi-tasking capabilities with excellence. Build a client book through establishing client relationships to drive additional traffic and create client engagement Drive Omni channel sales by utilizing all available tools and technology YOU'LL NEED TO HAVE: 3+ years of relevant retail management experience WE'D LOVE TO SEE: A self-starter with the ability to mentor and continue to develop personal leadership qualities Energetic, motivated and engaging; a true brand ambassador with a love for fashion Knowledge of clienteling with the ability to build lasting customer relationships Customer service obsessed; ability to sell with a passion for styling and love for fashion Technologically savvy individual with an entrepreneurial spirit THE BENEFITS Cross-Brand Discount Flexible schedule Internal mobility across Versace, Jimmy Choo and Michael Kors Exclusive Employee Sales Clothing Allotment The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Diversity and Inclusion team at ********************************************. In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.
    $46k-55k yearly est. 1d ago
  • General Manager Construction

    Nv Waterproofing & Foundation Repair

    Operations manager job in Manassas, VA

    General Manager - Construction / Home Improvement 📍 Manassas, VA (Hybrid - Office & Field) Wage: $130,000-$140,000 base plus bonus opportunities + Company Vehicle Who We Are: At NV Waterproofing & Foundation Repair, we believe that fulfilling work leads to a fulfilling life. Since 1986, we have been committed to redefining our industry through exceptional customer service and innovative solutions. We specialize in waterproofing, foundation, and concrete repair throughout the greater DMV area. Our Purpose: Driven by our mission to redefine the industry by the provision of safe, dry homes powered by world class training, we challenge the status quo and set new standards in our industry. Our purpose is at the heart of everything we do, guided by our values of One Team, Hungry Spirit, Integrity, Respect, and Accountability. Our Culture: Over the past few decades, we have built a solid reputation as a trusted basement waterproofing and foundation repair company due to our commitment to honesty, integrity, and quality service. Not only do we hold an A+ rating with the Better Business Bureau, we have also received the Angie's List Super Service Award multiple years in a row and are a member of the National Association of Remodeling Industry, the Home Builders Association, and more. Career Growth: We believe in fostering talent from within, and we offer fulfilling career paths where you can grow, thrive, and make a meaningful impact. Benefits: We provide a comprehensive benefits package, including Medical, Dental, and Vision insurance; a 401(k) plan, paid time off and holiday pay. Join us in our mission to redefine the industry and create lasting, positive change in the lives of our customers, employees, and community. Job Description: Your Impact Are you a strategic and detail-oriented leader who thrives in dynamic environments? In the role of General Manager, you will oversee all aspects of company operations, including project management, financial performance, staffing, client relations, and strategic planning to deliver exceptional customer experiences and drive consistent revenue growth. You will provide vision, coaching, and support to ensure your teams exceed sales targets while embodying our purpose, mission, and values. Your leadership will directly shape the success of the business, the growth of the company, and the lives of the customers we serve. Job Duties: How You Win Everyday Own the results by leading and developing overall leadership (Marketing, Customer Care, Sales, Production, Finance) to grow their teams, live our values, and deliver results. Own the results by tracking performance, spotting trends, managing the P&L (budgeting, forecasting, and financial reporting) and acting fast to redefine what it means to be a contractor. Drive growth with purpose by partnering with leadership to execute strategies that expand market share and advance our mission. Inspire and engage through clear communication, recognition, and feedback that drives accountability and trust. Build a culture of winning where teams are competitive, collaborative, and fueled by our mission. Stay connected to the field through modeling excellence, sharpening execution, and closing skill gaps to elevate the standard. Align, galvanize, and execute initiatives that drive our purpose, mission, and values. Qualifications: What You Offer Minimum of 5 years of progressive leadership with proven success overseeing the gears of the business. Proven ability to drive revenue growth and customer satisfaction across diverse, competitive markets. Strategic operator with strong organizational and analytical skills to identify trends and act with precision. Proven builder of leaders: skilled at motivating, developing, and holding managers accountable across multiple locations. Influential communicator who can galvanize teams, partner with executives, and inspire action at every level. Pre-employment screening includes, but isn't limited to, motor vehicle record and felony/misdemeanor background check. Why Join NV? We provide the best training, systems, and services in the industry, all within a team-focused, supportive culture. If you're ready to take your career to the next level with a company that truly invests in your success, this is your chance!
    $130k-140k yearly 1d ago
  • General Manager

    Brother's Mechanical Inc.

    Operations manager job in Lorton, VA

    Brothers Mechanical Inc. is a North America-based, international mechanical services company and a leading HVAC contractor in diverse market segments. Our company has comprehensive services for both commercial and residential requirements. We are looking for a General Manager responsible for all facets of the company with accountability for high levels of customer service, operational effectiveness, employee productivity, customer and employee retention and profitability, while maintaining a culture of safety. Key Responsibilities Operational Leadership Provide executive oversight for all operational departments: construction, service, project management, estimating, prefabrication, safety, and field operations. Establish and maintain operational policies, procedures, and best practices that ensure consistent performance across all projects and branches. Lead the deployment and continuous improvement of operational systems, processes, and KPIs. Project Delivery & Performance Ensure projects are executed safely, on schedule, within budget, and to quality standards. Monitor project performance, margin performance, labor productivity, and risk management practices. Lead risk reviews, project kickoff processes, and regular project health assessments. Oversee resource allocation, manpower planning, and coordination across project teams. Field & Workforce Management Develop strong relationships with field leadership (superintendents/foremen) to ensure engagement, communication, and accountability. Oversee labor strategy, including workforce forecasting, productivity management, and craft training initiatives. Support a strong partnership with union leadership (if applicable) or manage non-union workforce practices. Safety & Quality Champion a culture of safety and ensure strict adherence to all safety policies and regulatory requirements. Oversee quality assurance programs and initiatives that reduce rework and enhance customer satisfaction. Strategic Planning & Execution Partner with the CEO to define short- and long-term operational strategies that support growth, margin improvement, and operational scalability. Drive technology adoption to improve efficiency and project outcomes. Lead continuous improvement initiatives and operational transformation efforts. Financial & Business Management Collaborate with the finance team to manage budgets, forecasts, job cost performance, overhead allocation, and operational financial reporting. Track operational KPIs and develop dashboards for executive decision-making. Identify opportunities for margin enhancement, cost control, and improved project forecasting accuracy. Customer & Stakeholder Engagement Maintain strong relationships with key customers, general contractors, vendors, and industry partners. Participate in high-level client meetings, contract negotiations, and dispute resolution. Represent the company in industry organizations, union meetings, and community relationships. Leadership & Talent Development Build, mentor, and retain high-performing operational teams. Establish clear expectations, accountability structures, and performance management processes. Promote a culture of collaboration, transparency, and operational discipline throughout the organization. Qualifications Bachelor's degree in Construction Management, Engineering, Business Administration, or related field; advanced degree preferred. 10-20+ years of experience in mechanical contracting or a similar construction discipline. Demonstrated success in senior operational leadership roles (e.g., VP of Operations, Division Manager, Senior Project Executive). Proven track record of managing large-scale mechanical projects and complex operational teams. Strong financial acumen with deep understanding of job cost, earned value, labor productivity, and forecasting. Expertise in mechanical systems (HVAC, plumbing, piping), project delivery methods, and construction best practices. Bilingual (Spanish and English) Exceptional communication, organizational, and decision-making skills. Key Competencies Strategic and operational leadership Strong people leadership and talent development Results-driven and highly accountable Safety-first mindset Ability to influence across all levels of the organization High-level business acumen and problem-solving capability Effective communication and conflict-resolution skills Commitment to continuous improvement Why Join Kelso Industries? Join us and be part of a team dedicated to creating efficient, sustainable, and high-performance environments that make a lasting impact across the industrial, commercial, and institutional sectors. Here you will experience: Growth Opportunities: Develop new skills, take on exciting challenges, and advance your career in meaningful ways. Company Culture: You'll thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable. Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day. Competitive Compensation & Benefits: You'll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well-being. Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business
    $50k-97k yearly est. 1d ago
  • Tier One Site Operator (2nd Shift)

    RTX

    Operations manager job in Springfield, VA

    Country: United States of America Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance: TS/SCI with Poly - Current At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. RTX seeks an Operator to join a high-performing team at the heart of an important US government function which helps the nation meet its national security strategy. The selected candidate will be a team member on a high-performing Operations and Sustainment team, embedded on-site, with customer presence, for a system considered mission critical by the government. The team is responsible for successful 24x7 operations of the system, with very detailed assistance to additional parts of the system. This position is expected to be a weekday second shift position (2:00pm - 10:00pm) with one weekend (12 hours Sat and Sun) approximately every 5 weeks after initial training period with commensurate shift differential. After a weekend shift worked, employee can select three days off of their choosing the following week. What You Will Do Work with other operators and data managers, Raytheon's factory team of engineers and technologists, subcontractors, peers, customers, and product vendors, to provide Tier 1 and Tier 2 troubleshooting toward resolution of technical system anomalies. Maintain the environment by identifying anomalies and restoring to operations or working with senior engineers for action. Assist on install upgrades, monitors system and network performance, initiates troubleshooting, and works with other organizations. Follow existing operational policies and procedures, troubleshoot hardware, software and operating system issues, and escalate application problems to support teams. Qualifications You Must Have Typically requires a Bachelor's in science, Technology, Engineering, or Mathematics (STEM) and a minimum of 5 years of prior relevant experience. Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance. Prior experience with Linux. Qualifications We Prefer Security+ certification. Experience in the Intelligence Community (IC). Familiar with technical documentation. Comfortable performing normal duties collocated with the customer and other operations center residents. Proven ability in strong customer support. Strong team player with good communications and detailed problem tracking for system reports. What We Offer Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation. Not Relocation Eligible. Eligible for employee referral. This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSACAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: ************************************************ As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
    $99k-167k yearly est. Auto-Apply 10d ago
  • Tier One Site Operator (2nd Shift)

    RTX Corporation

    Operations manager job in Springfield, VA

    Country: United States of America Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance: TS/SCI with Poly - Current At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. RTX seeks an Operator to join a high-performing team at the heart of an important US government function which helps the nation meet its national security strategy. The selected candidate will be a team member on a high-performing Operations and Sustainment team, embedded on-site, with customer presence, for a system considered mission critical by the government. The team is responsible for successful 24x7 operations of the system, with very detailed assistance to additional parts of the system. This position is expected to be a weekday second shift position (2:00pm - 10:00pm) with one weekend (12 hours Sat and Sun) approximately every 5 weeks after initial training period with commensurate shift differential. After a weekend shift worked, employee can select three days off of their choosing the following week. What You Will Do * Work with other operators and data managers, Raytheon's factory team of engineers and technologists, subcontractors, peers, customers, and product vendors, to provide Tier 1 and Tier 2 troubleshooting toward resolution of technical system anomalies. * Maintain the environment by identifying anomalies and restoring to operations or working with senior engineers for action. * Assist on install upgrades, monitors system and network performance, initiates troubleshooting, and works with other organizations. * Follow existing operational policies and procedures, troubleshoot hardware, software and operating system issues, and escalate application problems to support teams. Qualifications You Must Have * Typically requires a Bachelor's in science, Technology, Engineering, or Mathematics (STEM) and a minimum of 5 years of prior relevant experience. * Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance. * Prior experience with Linux. Qualifications We Prefer * Security+ certification. * Experience in the Intelligence Community (IC). * Familiar with technical documentation. * Comfortable performing normal duties collocated with the customer and other operations center residents. * Proven ability in strong customer support. * Strong team player with good communications and detailed problem tracking for system reports. What We Offer Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation. Not Relocation Eligible. Eligible for employee referral. This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSACAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: ************************************************ As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
    $99k-167k yearly est. Auto-Apply 12d ago
  • Customer Operations Manager

    Hertz 4.3company rating

    Operations manager job in Alexandria, VA

    The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary range for this position is $65,000.00 What You'll Do: Responsible for daily customer operations and revenue generation for their assigned function Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes Resolves customer issues, ensuring a positive customer experience Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) Actively engages in effective communication plans focused on building employee engagement in order to achieve business results Conducts performance evaluations that are timely and constructive, where applicable Participates in the recruiting process, as required Provides management with various updates and indicators as requested Remains current on all administrative duties according to company policy What We're Looking For: 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. High School Diploma required, Bachelor's Degree preferred Moderate proficiency in Microsoft Office Suite Ability to collaborate with internal and external stakeholders Flexible and adaptable; ability to work effectively in ambiguous situations Excellent verbal and written communication skills Ability to address and resolve customer service challenges Results driven, ability to make decisions and help solve problems Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team Ability to drive process and organizational change Ability to influence Ability to motivate teams and keep a positive attitude in a fast-paced environment Ability to work under minimal supervision with a goal-oriented mindset Ability to see the big picture and leverage critical thinking and decision-making skills Excellent organization, time management, delegation, and prioritization skills. Courageous leadership and accountability What You'll Get: Up to 40% off the base rate of any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more
    $65k yearly Auto-Apply 14d ago
  • Operations & Administrative Manager

    Digital Harbor Foundation 3.6company rating

    Operations manager job in Baltimore, MD

    Digital Harbor Foundation is dedicated to fostering learning, creativity, productivity, and community through education with a vision of digital equity for everyone. Driven by our sincere belief that access to opportunity is a basic right, we take bold yet practical actions to support making a better future now. Through a portfolio of projects focused on developing leadership within communities, we support those closest to challenges to take deliberate actions based on a design thinking approach, backed by data analysis, grounded in a practice of collective impact, and driven by a commitment to racial equity. At Digital Harbor Foundation, the Operations & Administrative Manager is responsible for managing and strengthening the organizational functions of Human Resources and Operations. This role provides strategic and operational oversight, supports organizational compliance, and ensures a high-quality employee experience. The Operations & Administrative Manager reports to the Chief Operating Officer (COO) and is an integral member of the Operations Team. Education and Experience Requirements Associates Degree in a related subject desired, Bachelor's preferred. 5+ years of administrative assistance experience, preferably in human resources. Experience in nonprofits, education or technology is highly valued. Knowledge, Skills and Abilities High level of interpersonal and ethical skills to handle highly sensitive and confidential information, situations, and documentation. Superb verbal and written communication skills with attention to detail in composing and editing materials. Comfort proactively learning new skills. Comfort using HR databases and systems. Ability to collaborate on informal and formal team-based projects. Forward-thinking, proactive approach to organizational improvement. Proficient with Google Suite (Sheets, Docs, Slides). Additional Notes This position is based in the Baltimore, MD office of Digital Harbor Foundation with opportunities for telework. Role and Responsibilities Human Resources Management Serve as a primary resource for employees regarding HR needs, including employee changes, profile updates, direct deposit confirmation/changes, and general HR inquiries. Provide guidance to employees and supervisors regarding policies, procedures, and HR best practices. Recruitment & Hiring Management Oversee all recruitment activities including developing s and hiring plans, posting positions, managing applicant tracking, screening candidates, and coordinating multi-stage interview processes. Ensure consistent and equitable hiring practices aligned with organizational values. Lead new hire onboarding including documentation, reference checks, HR orientation, and coordinated onboarding schedules. Ensure compliance with USCIS Form I-9 Employment Eligibility Verification requirements. HR Technical & Functional Administration Manage first-level technical support for internal HR systems (Paycom, Carefirst, Health Equity, UNUM). Maintain and regularly update HR documentation including the HR Notion site, employee handbook, policies, processes, and forms. Human Resources Information System (HRIS) Management Oversee HRIS data accuracy by entering and auditing information for employees, contractors, interns, and volunteers. Generate reports and communicate with employees to ensure all required documents are complete and current. Benefit Administration & Management Manage enrollment, cancellation, and changes to benefits. Lead annual open enrollment, including communication, coordination, and supporting employees with elections. Process enrollment, cancellation, and changes of benefits. Provide support regarding annual open enrollment communication and election process. Performance Management Manage mid-year and end-of-year performance evaluation processes. Assist in researching, evaluating, and recommending performance management platforms to support improved and more streamlined performance review cycles in the future. Support supervisors with documentation, process adherence, and implementation of any updated performance management tools or systems. HR Compliance & File Maintenance Maintain compliant, organized personnel files in Google Drive with appropriate and consistent access permissions. Support ongoing HR compliance efforts, audits, and documentation reviews. Upload documents and forms to employees' personnel files. Operations Management Coordinate building maintenance needs for the Tech Center in partnership with the City. Manage receipt, documentation, deposit, and reporting processes for mail and checks received at the Tech Center. Support organizational operational processes, workflows, and documentation improvements. Ad-Hoc, Incidental Tasks, Projects, or Reports Support special projects, reporting initiatives, and process improvements as assigned. Complete incidental tasks that contribute to the smooth functioning of the Operations Team. Draft general organizational correspondence and follow up on administrative matters. Create agendas and participate in meetings, as necessary. Other Duties Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or new ones may be assigned, with or without notice. Compensation Compensation for this full-time position is $65,000 - $70,000 annually, commensurate with experience. Digital Harbor provides a best-in-class comprehensive set of benefits to support the team. All regular, full-time employees are eligible for to receive: Health Benefits & Insurance Carefirst Blue Cross Blue Shield - Health, Dental, and Vision Insurance (100% of the premium paid for employees and 85% of dependents) Pre-Tax Health Savings Account (HSA) (with $275 monthly employer contributions) Pre-Tax Flexible Savings Account (FSA) Paid Accidental Death & Dismemberment (AD&D) Insurance Paid Short-Term & Long-Term Disability Insurance Paid Basic Life Insurance Supplemental Voluntary Life Insurance (Employee, Spouse & Dependent Children) Total Pet Plan and Supplemental Wishbone Pet Insurance Employee Opportunity Program (EAP) - Health and Wellness Wellness Reimbursement Program Retirement 401k Retirement Plan (with 6% matching) Paid Time Off 15 Days Paid Time Off Per Year 20 Days Paid Time Off Per Year (after 3rd Anniversary) 25 Days Paid Time Off Per Year (after 6th Anniversary) 16 Paid Holidays (14 common plus 2 flexible holidays, including Dec 25 - Jan 1) Paid Bereavement Leave Paid Parental Leave for Moms and Dads (two weeks after first year) If our mission and vision align with your personal values, please apply! A cover letter outlining your qualifications for the position along with your resume is required. Interviews will be conducted virtually. Digital Harbor is an equal opportunity employer.
    $65k-70k yearly Auto-Apply 17d ago
  • Independent Operator - Store Manager

    Grocery Outlet 4.0company rating

    Operations manager job in Baltimore, MD

    Grocery Outlet is a rapidly growing, family-oriented retailer dedicated to providing customers with high-quality, deeply discounted products. With commitment to our communities and a strong network of independent operators, we offer a unique business model that empowers entrepreneurs to run their own stores. Our mission is to deliver exceptional value to customers while fostering a culture of independence, integrity, and community impact. Founded in 1946, Grocery Outlet has a rich history of providing exceptional bargains to customers while supporting local entrepreneurs. Over the decades, we have expanded to more than 500 locations across the United States, maintaining our reputation as the leading extreme-value grocery retailer. Our continued growth and success are driven by our commitment to innovation, strong supplier relationships, and our independent operator model, which has helped countless business owners achieve financial and personal success. The Independent Operator Role The Independent Operator (IO) is a hands-on, entrepreneurial role where individuals take ownership of their Grocery Outlet store. This is a unique business opportunity, not a franchise, giving operators the autonomy to run their business while benefiting from the support and resources of an established retail brand. Key Responsibilities: Store Operations: Oversee daily store functions, including inventory management, compliance, and financial oversight to ensure profitability and growth. Leadership & Team Development: Recruit, hire, and train a high-performing team to deliver outstanding customer service and operational excellence. Buying & Merchandising: leveraging Grocery Outlet's unique buying model. Order the variety and quantity of products to meet the unique preferences of your local community. Community Engagement: Support local organizations and causes you are passionate about, aligning with our mission of "Touching lives for the better” Financial & Business Acumen: Manage financial performance, including sales, margins, expenses, and overall profitability. Customer Experience: Create an inviting shopping experience by maintaining a clean, organized, and well-stocked store. Benefits: Operational Autonomy: Run your store the way you think is best for your community, employees, and business. Uncapped Earning Potential: There is no limit to what you can earn; the more your store sells, the higher your commission payment will be. Control Your Schedule: While a full-time commitment is required, you have the flexibility to choose your working hours and manage your own schedule. Corporate Support: Receive training, mentorship, and support from marketing, finance, and business professionals to assist with any questions or issues that arise. Qualifications: Minimum of 4 years' retail store Management or multi-unit restaurant management experience. Entrepreneurial mindset with a passion for retail and customer service. Strong leadership skills and the ability to build and develop a team. Business acumen, including financial and operational management experience. Willingness to relocate and commit to the full training and onboarding process. A drive for success and the ability to work independently while leveraging the support of the Grocery Outlet network. This is not the right opportunity for you if you… Are looking for a passive investment or absentee ownership. Are interested in selling property or real estate to Grocery Outlet. Are expecting Grocery Outlet to build a store in a specific location at your request. If you're ready to take control of your future and own your success, the Grocery Outlet Independent Operator opportunity could be the perfect fit for you! Grocery Outlet Privacy Policy - *************************************************
    $42k-51k yearly est. 3d ago

Learn more about operations manager jobs

How much does an operations manager earn in Silver Spring, MD?

The average operations manager in Silver Spring, MD earns between $54,000 and $134,000 annually. This compares to the national average operations manager range of $47,000 to $123,000.

Average operations manager salary in Silver Spring, MD

$85,000

What are the biggest employers of Operations Managers in Silver Spring, MD?

The biggest employers of Operations Managers in Silver Spring, MD are:
  1. Guidehouse
  2. Marriott International
  3. Teksynap
  4. ValidaTek
  5. CVS Health
  6. Meta
  7. CGI Inc.
  8. Bay Systems Consulting Inc.
  9. SAIC
  10. United Rentals
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