Operations manager jobs in Town North Country, FL - 2,436 jobs

We're seeking an experienced Principal Geotechnical Engineer to lead a new division in Tampa, Florida as General Manager and Principal-in-Charge. This role combines technical leadership, business development, and team management to drive operational and financial success. Key Responsibilities: Oversee division operations, budgets, and workload planning. Serve as Principal-in-Charge on major projects, providing technical oversight and quality review. Mentor and guide project managers and technical staff. Manage client relationships, contracts, and project deliverables. Track KPIs, financial performance, and implement corrective actions as needed. Support business development and strategic growth initiatives. Qualifications: B.S. or M.S. in Civil or Geotechnical Engineering. 10+ years of experience managing engineering projects and teams. Licensed Professional Engineer (PE) required. Strong leadership, communication, and organizational skills. Proficiency in geotechnical design software. Ability to visit field sites as needed; valid driver's license required.

We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. * An experienced ServiceNow developer. * You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. * You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. * You are someone that is process oriented and prefers order over chaos. * You are comfortable asking for help from peers and Subject Matter Experts * Strong background working with Enterprise Software companies and/or Consulting companies. The Work: * Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. * Manage all aspects of project delivery and solution delivery * Lead and manage the implementation project team * Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports * Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress * Drive the continuous improvements of our implementation methodology and service offerings based on client experiences * Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments * Strong background working with Enterprise Software companies and/or Consulting companies * Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems * As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Qualification Basic Qualifications * Minimum 5 Years' knowledge and experience working with or implementing ServiceNow * Minimum 3 Years' experience in JavaScript or related application development * Completed Certification - ServiceNow Certified System Administrator (CSA) * Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications * Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have * PMP or CSM certification * Strong interpersonal skills, customer centric attitude * Proven team player and team builder * Strong organizational and analytical skills * Familiarity with SaaS deployments and its supporting architecture * A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management * ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements * Proven ability to build, manage and foster a team-oriented environment * Proven ability to work creatively and analytically in a problem-solving environment * Desire to work in an information systems environment. * Excellent communication (written and oral) and interpersonal skills. * Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Locations

The Regional General Manager is responsible providing overall direction and management to the operation and administrative aspects of multiple branch offices. Additionally, they will help drive sales and productivity as well as P&L and budget management to ensure business profitability. Essential Duties and Responsibilities Provides leadership, guidance and support to branch personnel which includes work allocation, training, promotion and enforcement of internal procedures and controls Manages the daily financial activities of the branch, which include budget preparation and control, purchasing, and business planning and management Drive branch sales, productivity and cost containment activities Develops and manages the branch operation based on the P&L and budget Manages branch inventory and control assets Monitor key metrics and provide guidance to department managers to achieve desired results Ensures consistency in all levels of service activities and installations Manages communication to and from branch office to corporate operations and management. Ensures compliance with company's policies and office is operated in accordance with all applicable local, state and federal laws Develops and drive a culture of performance management and accountability Contribute to improving process workflows and maintaining system administration Remain abreast of technological advances in the field and be able to identify areas of use in the organization Travel to various job sites required Other duties assigned as needed Skills and Abilities Ability to manage and direct projects to completion Ability to formulate a sound business plan to reach targeted revenue and net profit goals Ability to utilize local market strategy in accordance with company direction Experience with budget preparation, fiscal management, and cash management Ability to analyze and interpret financial data and prepare reports Ability to lead with confidence and create alignment among management and attract and develop staff Ability to direct a team towards a cohesive set of strategic objectives and maintain efficient timelines in the completion of tasks Ability to understand and leverage existing Company systems to provide solutions to the business and recommend new systems when required Proven ability to significantly contribute toward or lead operation initiatives with a results oriented approach Demonstrated leadership and management skills in a team-oriented, collaborative environment Exceptional strategic thinking and structured problem solving skills Excellent communication and interpersonal skills, both verbal and written Proficiency in various business productivity systems Ability to balance multiple tasks with changing priorities Ability to negotiate conflict and maintain constructive working relationships with people at all levels of the organization Self-starter capable of working independently and ensuring to meet deadlines Excellent communication and interpersonal skills, both verbal and written Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards Education and/or Experience Bachelor's Degree in Business, or related field required (MBA or Master's Degree is preferred) Six Sigma Black Belt or Green Belt, Continuous Improvement preferred Minimum 4 - 6 years' management experience managing a diverse operation with multiple business units preferably in the Audio Visual or Construction industry Demonstrated experience managing multiple branches/offices Demonstrated knowledge and experience with construction or project management theory and practices preferred Familiarity with AV or other electro - mechanical systems a plus Extensive experience developing and implementing business processes and streamlining operations Experience with planning, implementing and managing the activities of an installation workforce through recruiting, training, scheduling and best practices techniques Experience in business/strategic planning and execution, including diligence, acquisition and integration a plus Working Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers). Physical Requirements The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment Direct Reports This position can have up to 5 - 10 direct reports Work Hours AVI-SPL reserves the right to alter work hours and work location as deems necessary AVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran Protected VEVRAA Federal Contractor

The Opportunity This is a unique opportunity to join Granite Communications and Security, a rapidly growing national provider of CCTV, Access Control, ISP, and VoIP solutions. This role provides full ownership of national operations, including P&L performance, operational execution, and strategic growth across multiple markets. Granite Communications and Security is seeking a General Manager to lead and scale operations across the United States. This leader will be responsible for standardizing processes, scaling project delivery, and building high-performing teams, while maintaining accountability for financial performance, staffing, and operational consistency nationwide. The ideal candidate is a hands-on, results-driven leader capable of operating at both the strategic and execution levels to support continued national expansion. Key Responsibilities Overall Leadership - Manage operations, Lead, coach, and develop PMs, APMs, Estimators, projects, systems, and profitability. Project Oversight - Supervise planning, budgeting, scheduling, and execution of residential and commercial construction projects from start to finish. Financial Management - Create and manage budgets, track expenses, and oversee divisional financials (P&L, balance sheets, income statements). Manage the operations budget and drive branch profitability. Partner with Sales to support growth and new business opportunities. Process Implementation - Build and improve workflows, systems, and operational structures to maximize efficiency and profitability. Resource Coordination - Manage labor, subcontractors, vendors, and materials to meet project requirements and timelines. Quality & Compliance - Ensure work meets codes, regulations, and company quality standards. Team Management - Hire, lead, and develop project managers and subcontractors. Client & Stakeholder Communication - Serve as the primary point of contact, providing updates and resolving concerns. Conduct regular 1:1 meetings focused on development, performance, and KPIs. Model a customer-first approach and lead the team to achieve 100% completion rate. Risk Management - Identify challenges early and implement strategies to mitigate risks. Monitor industry trends and implement best practices. Develop and execute annual business plans aligned with company goals. Step in to estimate or manage projects as needed to support branch capacity. Qualifications 8+ years of leadership experience in low voltage, electrical, or systems integration. Strong hands-on knowledge of structured cabling, access control, CCTV, intrusion, AV, DAS, or related systems. Proven experience managing crews, projects, and financial performance. What Success Looks Like Projects delivered on time, on budget, and with high customer satisfaction. Strong gross margins and healthy branch financial performance. Engaged, accountable, and high-performing operations team. Improved operational efficiency and scalable processes. Strong subcontractor partnerships supporting regional growth. Hands-on leadership while building scalable infrastructure. Capacity for planning and operating controls. Leadership development. (not just supervision) Compensation & Benefits Competitive salary based on experience and scope Performance-based bonus or incentive plan Benefits package include health insurance, Holiday pay, and PTO. Job Type: Full-time Pay: $140,000 to $170,000 Plus bonus (DOE) Ability to Commute: Lutz, FL (Required) Ability to Relocate: Tampa, FL: Relocate before starting work (Required) Work Location: In person

Sunrise Landscape has an opportunity for a General Manager, Operations to own the end-to-end success of a branch, with full P&L responsibility and direct impact on profitability, client retention, employee performance and operational execution. As the top operational leader for the location, the General Manager sets the tone for disciplined financial management, exceptional service delivery, and a strong culture of safety, accountability, and results. This position is a key growth driver for the organization-supporting organic expansion, operational excellence, and integration of acquisitions. The General Manager leads multi-functional teams responsible for daily landscape maintenance operations while partnering closely with Sales to drive revenue, while managing Account Management to strengthen client relationships, drive renewals, and grow enhancement revenue. The ideal candidate is a highly analytical, hands-on operator with a proven track record of maximizing profitability in a service-based business (this does not need to be someone from landscaping, but needs to understand the B2B space). This leader thrives in complex environments, uses data to drive decisions, builds strong teams, and knows how to scale operations without sacrificing quality or culture. About the Company Sunrise Landscape, an established commercial landscape organization for more than 40 years, is excited by our vision to deliver excellent customer service in the areas of landscape design, installation and maintenance to our clients with the help of our 1,000+ employees. We are proud to have achieved the Lawn & Landscape Top 100 honor and are continuing to build a great place to work with a commitment to landscape and service excellence. Responsibilities & Expectations Strategic & Financial Leadership Own full regional P&L performance with accountability for revenue growth, gross margin improvement, labor efficiency, and cost management. Develop and execute annual business plans, budgets, and forecasting models aligned to company growth objectives. Analyze operational and financial performance data to identify trends, opportunities, and risks; implement corrective plans with urgency. Partner with the Business Development team to lead proactive pipeline review with branch leaders to ensure disciplined job pricing, contract renewals, and upsell growth. Growth & Client Excellence Drive regional growth strategies including market expansion, service line enhancement, strategic upselling, and cross-branch partnership. Build relationships with key clients and ensure branch leaders are executing on client engagement, retention, and service quality standards. Partner with Business Development leadership to support regional sales strategy and ensure alignment between operations and growth targets. Operational Excellence Champion consistent adherence to operational processes, safety standards, labor planning, and quality assurance across all branches. Establish performance dashboards/KPIs and hold branch leaders accountable to measurable results. Identify process and technology improvement opportunities to increase efficiency and profitability. Leadership & Team Development Lead, mentor, and develop Operations Managers, Client Experience Managers and key branch roles to build a strong succession bench. Set clear expectations, establish accountability rhythms (1:1s, performance reviews, client check-in's), and model a culture of continuous improvement. Partner with Talent & People to support recruitment, workforce planning, and bench strength readiness across the region. Qualifications 10+ years in a service-based operations leadership (branch manager, general manager) role, similar to landscape, facilities services and/or construction. Proven track record of growing revenue and improving operating margins in a regional or divisional leadership role. Experience managing P&L $20M+ preferred. Bachelor's Degree in Business, Operations Management, or related field is required; MBA or advanced leadership coursework a plus. Strong proficiency in operational systems (Aspire, Service Management tools, ERP) and KPI-driven performance rhythms. Key Competencies & Attributes Growth Mindset: Highly driven, future-focused, seeks innovation, challenges status quo, and encourages smart risk-taking. Financial Acumen: Deep understanding of budgets, pricing strategy, job costing, forecasting, labor models, and margin control. People Leadership: Proven ability to coach, influence, and elevate leaders; strong communicator with emotional intelligence. Strategic Operator: Can balance immediate operational needs with long-term business strategy. Relationship Builder: Trusted partner to clients, field teams, and executive leadership. Accountability & Ownership: Acts as an owner of the business with urgency and execution discipline. Success Metrics Year-over-year revenue and EBITDA growth. Client retention and contract renewal rate. Improved branch-level labor efficiency and gross margin performance. Leadership readiness and bench strength (measured via talent metrics). Compliance and consistency of processes, safety, and client service standards. Compensation Compensation for this role will be market competitive and will include both base + incentive compensation bonuses. Sunrise also offers a competitive medical, dental and vision plan, 401k matching and attractive paid time away programs. No Agencies Please. Due to volume, responses will not be possible.

As a General Manager (GM) at Landscape Workshop, you own the performance, culture, and growth of your branch. You'll set the tone for safety, excellence, and customer service while building and leading a team that delivers consistent, high-quality results. With robust support from our corporate team back-office services, recruiting, training, equipment, marketing, and more; you'll have the tools to succeed, but the branch's performance is ultimately yours to lead. Our customers expect the same Landscape Workshop experience “Quality Service - Dedicated Professionals Proactive Management” from every branch. As GM, you ensure that promise is kept. Key Responsibilities: Leadership & Culture Build and sustain a performance-driven, safety-first culture. Model and reinforce our values with all team members, ensuring consistent communication of policies, expectations, and company goals. Operational Excellence Oversee production schedules, resource planning, and quality control across multiple projects. Maintain labor efficiency and optimize workflows for maximum productivity. Financial & Sales Performance Achieve or exceed budgeted financial goals by managing expenses, labor, and revenue growth. Partner with your Business Development Manager to drive new sales opportunities and revenue streams. Understand and leverage financial statements to make informed decisions. Customer Satisfaction & Retention Ensure delivery of exceptional service to achieve 90%+ customer retention. Oversee site visits, proactive communication, and adherence to company quality standards and 13-Point Plans. Team Development Recruit, train, and mentor Account Managers, Field Managers, and crews. Identify high-potential team members for advancement and actively develop their careers. Conduct regular performance reviews and provide actionable feedback. Continuous Recruitment Maintain an active recruiting pipeline to meet current and future staffing needs. Qualifications: Experience: Minimum of 3 years managing teams in a production or service environment, including hiring, training, and performance evaluation. Sales & Service: Proven success managing customer relationships and driving revenue. Technical Skills: Ability to complete takeoffs and estimate maintenance work; comfortable managing multiple projects simultaneously. Financial Acumen: Experience interpreting financial statements and using metrics to guide decisions. Education: Two- or four-year degree in horticulture, landscape management, or related field preferred (industry experience/certifications may substitute). Communication: Strong written and verbal communication skills in English. Leadership Mindset: Commitment to developing people both professionally and personally. Why Landscape Workshop? We invest in our leaders by providing comprehensive support: recruiting, HR, financial systems, equipment, marketing, insurance, real estate assistance, and executive coaching. You'll have the freedom to run your branch like an entrepreneur-with the backing of a strong, growing company.

Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician. Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics. Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices. Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services. Operations Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law. Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow. At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies. Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies. Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation. Accountable for completion of non-clinical patient calls. Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place. Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met. Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager. Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program. Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit. Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships. People & Performance Management Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning. Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training. Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules. Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status. Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. Training & Personal Development Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Maintains and enhances current knowledge and skills related to pharmacy and healthcare. Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager. Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach. Communication Communicates with pharmacy team, relaying messages from the support center or other key emails as required. Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager Basic Qualifications High School Diploma, GED, or equivalent. PTCB or ExCPT certification (except in Puerto Rico). Has one year of work experience as a pharmacy technician in a retail or hospital setting. Must be fluent in reading, writing, and speaking English (except in Puerto Rico). Requires willingness to work flexible schedule, including evening and weekend hours. Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations) Preferred Qualifications Previous people management/ leadership experience. Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation. We will consider employment of qualified applicants with arrest and conviction records. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: Hourly

The General Manager is the leader of the individual branch location. The General Manager performs a wide variety of job functions, directing, and coordinating store activities to ensure safe, professional, and profitable operations. The General Manager is accountable for meeting company objectives and adhering to company policies. Principal Responsibilities Acquire and Maintain Customers Compliance with all applicable federal, state and local statutes Decipher, prepare and review financial statements and store reports Ensure adequate availability of merchandise at all times Fill out paperwork for submission to corporate support Follow monthly marketing plans Implement sales and marketing programs Maintain company vehicles within safe operating standards Managing inventory and cash assets Meeting company standards for quality, customer service and safety Meeting sales and revenue goals, implementing marketing and growth plans Prepare daily work schedules, assign tasks, evaluate employee performance; discipline, enforce company policy and terminate when appropriate Provide a safe, clean environment for customers and associates Recruit, hire, and train to ensure efficient operations Set goals and conduct weekly staff meetings Store Management Train and develop associates All other duties deemed necessary for effective store management Requirements for General Manager Effective organizational skills Established selling skills Good communication skills Handle multiple priorities simultaneously Learn and become proficient in POS system Maintain professional appearance Must be able to read, write and communicate effectively in person and over the phone with employees and customers Negotiate and resolve conflict Plan, organize, delegate, coordinate and follow up various tasks and assignments Recognize and solve problems Must have proficient navigational skills with a satisfactory driving record and meet insurability requirements Regular and consistent attendance, including nights and weekends as business dictates Education and Experience Any combination of education and experience providing the necessary skills and knowledge are acceptable. Typical qualifications would be equivalent to: Associate or Bachelor's degree with course work in business, accounting, marketing or management. Two years' experience in retail or other business emphasizing customer service, account management or merchandising. General Physical Requirements Position routinely requires lifting, loading, moving, and using a dolly for merchandise 50-300 pounds Stooping, bending, pulling, climbing, reaching and grabbing as required Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics Prolonged driving and standing Must be able to work in and outdoors in a variety of climates and weather conditions.

About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us. When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program * 15% Associate Discount * Dave Ramsey's SmartDollar Program (no cost to you!) * Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services What You'll do The Store Manager is responsible for creating and executing a business plan to achieve the store's performance goals which includes achieving sales budget, building market share, and driving omnichannel sales. The Store Manager integrates and strategically drives sales via online, print advertising, social media, mobile apps and in-store engagement. This position builds revenue by equipping the store's team of associates in product knowledge, understanding of the day-to-day store operations, sales, safety & loss prevention, store appearance, customer service, and merchandising. This position requires strong leadership skills and the ability to motivate and supervise associates. Enhance the customer experience and drive sales by creating, planning, developing, and implementing an online and community presence through creative social media posts, store events, vendor and associate presentations, and customer trainings Analyze online and physical store results, identify opportunities and make decisions in collaboration with others to drive sales and successful initiatives for the store Seek knowledge of new skills, local competitor practices, and retail trends applying learnings to your store's online and physical experience Manage and grow BOPIS (buy online, pick up in store) sales with associates and customers Through collaboration with the District Manager and store associates, analyze operational processes, customer trends, and business results to determine appropriate actions necessary to achieve business objectives Teach and coach behaviors to management team and associates which enables a high performing team to consistently deliver a best-in-class customer experience Possess the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store Create and ensure quality execution of development plans, building associate's capabilities, measured by success of the overall store operations in conjunction with customer and associate feedback Build confidence and create an optimistic, rewarding and collaborative work environment in which associates are encouraged to grow to support succession and talent pipeline goals Present information to District Manager and Store Support to inform and educate about the business, operational efficiencies, product sell through, and customer feedback Acts as a trusted leader with thorough understanding of the impact of initiatives on customer experience, workload, productivity, associate engagement, and store compliance Uphold the commitments to the company's processes and policies, values, and mission Lead your associates in a way that exemplifies the leadership principles taught in Thrive and reinforce Thrive skills with managers who report to you Manage store budget for daily operations and initiatives to achieve business objectives tied to the P&L Drive an outstanding associate experience via the hiring, onboarding, performance feedback, and ongoing development Hold team accountable for overall performance and act to decrease losses, minimize shrink and all forms of risk ensuring store compliance standards are met Ensure attractive, safe, and accurately priced merchandise displays Responsible for the maintenance and upkeep of the building and grounds Responsible for effectiveness of technology to ensure a seamless customer experience across all channels Demonstrate effective and consistent communications and interpersonal skills Demonstrate effective problem-solving and analytical skills Maximize inventory, cash control, and loss prevention techniques May be required to cross train and perform other duties SUPERVISORY RESPONSIBILITIES Supervise and direct the assistant managers, department managers, and store associates Has authority into the job status of associates: hiring, firing, promotions, and assignments Essential Qualities for Success 2+ years retail management experience Be an outgoing self-starter who enjoys working with people Computer knowledge in Excel and Word Proficient user of computer software systems Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful and efficient Ability to multi-task and coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner Ability to work independently without supervision Ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements Ability to access and use the in-store computer, scanning system, and wireless handheld unit Ability to participate in our online applicant and new hire onboarding process remotely Ability to complete computer-based training Use general office equipment such as computer, telephone, copy machine, fax machine, calculator Ability to operate retail scanner, forklift, pallet jack, ladder, and other retail equipment PHYSICAL REQUIREMENTS Good visual acuity Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently Ability to stand and/or walk for long periods of time Ability to use a ladder and/or pallet jack Close vision for computer work Repetitive wrist movements on keyboard Ability to walk up and down stairs multiple times per day Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver) Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit *********************

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential. Job Responsibilities The Director of Operations provides leadership and oversight for vertical initiatives that enhance operational performance, strengthen community management services, and ensure alignment with evolving legislative and industry requirements. This role serves as the primary expert for change‑management, acting as the central point of accountability for new initiatives, implementation timelines, communication strategies, and reporting outcomes. Working in close partnership with market leaders and cross‑functional departments, the Director evaluates, tests, and deploys operational improvements that drive efficiency and elevate service delivery. The role also collaborates extensively with Operations leadership across High Rise North to share best practices, execute strategic initiatives, and support scalable, high‑impact operational enhancements. The Director operates under the direction of the President, High Rise North. Strategic Leadership & Change Management * Provide market oversight for process improvement initiatives, including operational enhancements, legislative implementation, regional, and national program cascades. * Serve as the primary point of contact and organizational gatekeeper for all change‑management activities, ensuring disciplined execution and alignment with regional and enterprise priorities. * Own accountability for initiative timelines, implementation plans, communication strategies, and reporting deliverables, including ongoing user acceptance and adoption. Operational Excellence & Efficiency * Lead the assessment, vetting, testing, and rollout of operational improvements in partnership with market leaders and internal stakeholders. * Identify opportunities to refine or redesign existing programs, procedures, and workflows to enhance efficiency and service quality. * Drive continuous improvement across core community management operations through data‑driven analysis and cross‑functional collaboration. * Leads compliance within the market with retention programs; NPS, Watchlist, Board Orientation. Cross‑Functional Collaboration * Partner with internal departments-including Training, HR, Accounting, Legal, region operations, and Technology-to ensure seamless implementation of operational changes. * Act as a senior liaison between community management and support departments, ensuring alignment, transparency, and effective communication. * Facilitate knowledge‑sharing and best‑practice adoption across Hi-rise North markets. Regional & Enterprise Engagement * Collaborate with Operations leaders on region and national initiatives and create scalable efficiencies.. * Support enterprise‑level initiatives and programs by participating in committees, governance groups, and project teams as requested, i.e. NPS * Ensure regional alignment with corporate standards, programs, and strategic priorities. Collaborates with regional operations and Directions (peers) on best practices, process improvement, and standardization across the region, reducing redundancy. Reporting & Communication * Develop and deliver clear, comprehensive reports on initiative progress, operational integration, and service‑level performance. * Communicate complex operational changes in a clear, objective, and strategic manner to leadership and cross‑functional partners. * Maintain a forward‑looking understanding of industry trends, legislative developments, and emerging best practices. * Consistently uphold the values of the organization and provide the highest level of customer service to internal clients. * Consistent, motivating, thoughtful leadership style to lead others. * Must be able to attend and actively participate in night meetings as required. * Occasional attendance at board meetings. * Perform any range of special projects, tasks and other related duties as assigned. * Champion the use of internal and external programs and software to support all roles. * Other duties may be required. Supervisory Responsibilities N/A Education & Experience * Bachelor's degree in Business Administration, Operations Management, or related field; * Minimum 5 years of progressive project leadership experience in operations, process improvement, or community management. * Strong understanding of HOA/COA governance, operational structures, and industry practices preferred. Knowledge, Skills & Proficiencies * Excellent customer service and relationship-building background/skills (internal and external). * Demonstrated success leading cross‑functional initiatives and driving organizational change. * Proven ability to influence without direct authority and collaborate across multiple markets. * Ability to effectively strategize with the overall vision of the organization in mind. * Ability to work under tight deadlines and consistently meet deadlines. * Demonstrates effective communication skills consisting of oral, written, and listening. * Demonstrates problem-solving and solving abilities. * Ability to draft correspondence and respond to inquiries effectively and independently. * Ability to read and understand financial statements and budgets. * Must be proficient with computer programs needed for specific positions including Microsoft Outlook, Word, Excel, PowerPoint, SharePoint, etc. * Demonstrates organizational skills and time management abilities while working in a fast-paced, multitasking environment. * Must work effectively with co-workers, customers, and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables, and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title, or other respectful identifiers, and; respecting the diversity of our workforce in actions, words, and deeds. Tools & Equipment Used Computer and peripherals, standard and customized software applications and tools, and usual office equipment. Physical Requirements & Working Environment The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit and walk. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 10 lbs. Travel Work involves travel between markets for internal and external meetings and office visits (>25%) or as needed. May include overnight travel. Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_****************************. Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_****************************; we will respond in accordance with Local Law 144, within 30 days.

Job DescriptionDescription: The Logistics Operations Manager oversees end-to-end logistics operations, including shipping, expediting, transportation, and order fulfillment. This role is responsible for overseeing company drivers, proactively planning and optimizing processes, and ensuring that quality and safety standards - including DOT regulations - are met to ensure customer satisfaction and achievement of company goals. The Logistics Operations Manager's focus includes improvement and maintenance of on-time delivery performance, cost-effective transportation management and accurate order fulfillment with strong communication and coordination across departments. Key Responsibilities Manage daily logistics operations, including order fulfillment, shipping, transportation, expediting Oversee order flow from receipt through delivery, ensuring accuracy and on-time performance Works with other departments to manage material flow and stock levels. Review and approve bills of lading and shipping documentation Optimize truck routing and load planning to improve delivery performance. Develop and implement strategies to improve efficiency and reduce costs Expedite critical orders and resolve delays by coordinating with Sales, Production and Customer Service Teams. Address and resolve shipping issues, claims, and customer delivery concerns Directly manage Company Drivers, ensuring daily operations align with production and customer requirements. Provide training, coaching, and performance feedback. Oversee work schedules and timekeeping, assign tasks to maintain productivity. Ensure compliance with DOT regulations and audit requirements with regard to driver safety and transportation management. Monitor shipping costs, delivery performance, and service levels; implement cost-saving initiatives Partner with Maintenance to ensure all vehicles meet safety and regulatory compliance requirements Select, manage, and negotiate with external freight carriers and logistics service providers Prepare reports on delivery performance, freight spend, order status, and operational efficiency Ensure a clean, organized, and hazard-free work environment. Working Conditions/Environment Office and plant interaction Occasional extended hours to support critical shipments Requires working near moving mechanical parts, often in uncomfortable temperatures (hot and cold), and occasionally outdoors. Personal Protective Equipment (PPE) required: safety glasses, steel-toed shoes, ear protection, and any other necessary equipment. Physical Demands: Ability to stand, walk, and lift up to 50 lbs regularly. Ability to work in an industrial environment with exposure to heat, cold, noise, and moving equipment. Requirements: Qualifications & Experience High school diploma or equivalent required; Associate's or Bachelor's degree in Logistics, Supply Chain, Business, or related field preferred 3-5 years of experience in logistics, shipping, transportation, or warehouse operations - preferably in manufacturing Previous supervisory or management experience preferred Working knowledge of DOT regulations/compliance and driver management preferred Key Skills & Competencies Strong knowledge of shipping and freight logistics management Ability to read and interpret customer order and shipping documents Ability to develop cost control and process improvement metrics Proficient with computers and inventory/shipping software to perform data analysis and maintain performance tracking Strong organizational, problem solving and leadership skills to maintain cross-functional collaboration Ability to manage multiple priorities in a fast-paced environment

Full-time Description The Logistics Operations Manager oversees end-to-end logistics operations, including shipping, expediting, transportation, and order fulfillment. This role is responsible for overseeing company drivers, proactively planning and optimizing processes, and ensuring that quality and safety standards - including DOT regulations - are met to ensure customer satisfaction and achievement of company goals. The Logistics Operations Manager's focus includes improvement and maintenance of on-time delivery performance, cost-effective transportation management and accurate order fulfillment with strong communication and coordination across departments. Key Responsibilities Manage daily logistics operations, including order fulfillment, shipping, transportation, expediting Oversee order flow from receipt through delivery, ensuring accuracy and on-time performance Works with other departments to manage material flow and stock levels. Review and approve bills of lading and shipping documentation Optimize truck routing and load planning to improve delivery performance. Develop and implement strategies to improve efficiency and reduce costs Expedite critical orders and resolve delays by coordinating with Sales, Production and Customer Service Teams. Address and resolve shipping issues, claims, and customer delivery concerns Directly manage Company Drivers, ensuring daily operations align with production and customer requirements. Provide training, coaching, and performance feedback. Oversee work schedules and timekeeping, assign tasks to maintain productivity. Ensure compliance with DOT regulations and audit requirements with regard to driver safety and transportation management. Monitor shipping costs, delivery performance, and service levels; implement cost-saving initiatives Partner with Maintenance to ensure all vehicles meet safety and regulatory compliance requirements Select, manage, and negotiate with external freight carriers and logistics service providers Prepare reports on delivery performance, freight spend, order status, and operational efficiency Ensure a clean, organized, and hazard-free work environment. Working Conditions/Environment Office and plant interaction Occasional extended hours to support critical shipments Requires working near moving mechanical parts, often in uncomfortable temperatures (hot and cold), and occasionally outdoors. Personal Protective Equipment (PPE) required: safety glasses, steel-toed shoes, ear protection, and any other necessary equipment. Physical Demands: Ability to stand, walk, and lift up to 50 lbs regularly. Ability to work in an industrial environment with exposure to heat, cold, noise, and moving equipment. Requirements Qualifications & Experience High school diploma or equivalent required; Associate's or Bachelor's degree in Logistics, Supply Chain, Business, or related field preferred 3-5 years of experience in logistics, shipping, transportation, or warehouse operations - preferably in manufacturing Previous supervisory or management experience preferred Working knowledge of DOT regulations/compliance and driver management preferred Key Skills & Competencies Strong knowledge of shipping and freight logistics management Ability to read and interpret customer order and shipping documents Ability to develop cost control and process improvement metrics Proficient with computers and inventory/shipping software to perform data analysis and maintain performance tracking Strong organizational, problem solving and leadership skills to maintain cross-functional collaboration Ability to manage multiple priorities in a fast-paced environment Salary Description Starting salary $75,000 plus bonus potential

JobID: 210704886 JobSchedule: Full time JobShift: Day : Do you have 15+ years of experience in Trade Finance, along with a strong background in project and program management? This is the team for you. Join our dynamic Trade & Working Capital Operations team as a Vice President, specializing in Project & Program Management and be part of a forward-thinking team that is shaping the future of Trade & Working Capital Operations through innovation, collaboration, and operational excellence. As a Vice President, Trade & Working Capital Operations within the Trade & Working Capital Operations team at JPMorgan Chase, you will leverage your deep expertise in trade finance and operational leadership to spearhead strategic initiatives, optimize business processes, and deliver measurable value through effective program execution. Your success will be driven by a robust background in operations, strong business acumen, a solid understanding of system infrastructure, and the ability to evaluate and communicate the return on investment for key projects. You will direct the management and delivery of critical projects and programs that support our strategic vision and operational goals, influence and mentor a global team of five professionals, ensuring high standards of execution and professional growth. You will drive excellence by championing continuous improvement, risk mitigation, and operational efficiency across all initiatives. Job Responsibilities * Manage and deliver complex projects and programs within Trade & Working Capital Operations, ensuring alignment with business priorities and regulatory standards. * Provide direction and oversight to a global team, ensuring efficient, timely, and accurate execution of initiatives. * Facilitate effective partnerships with product, technology, risk, compliance, audit, and legal teams to achieve project objectives. * Lead initiatives focused on risk reduction, process improvement, and enhancing the client experience. * Mentor and develop team members, fostering a culture of continuous learning, inclusion, and high performance. * Prepare and present project reports, recommendations, and Return on Investment (ROI) analyses to senior management and stakeholders. * Understand industry and technology trends impacting Trade Finance to ensure compliance and operational readiness. * Promote an inclusive environment to attract, develop, and retain talent, enhancing overall team engagement. * Encourage ongoing professional development within the team. Required qualifications, capabilities, and skills * Bachelor's degree in finance, Business, or a related discipline. * 15+ years of experience in Trade Finance, with a strong background in project and program management. * Comprehensive knowledge of trade finance products, processes, and the regulatory landscape. * Demonstrated ability to assess system infrastructure and develop robust business cases, including ROI analysis. * Advanced analytical and data interpretation skills. * Exceptional communication and stakeholder management abilities. * Proven leadership skills with experience building and leading high-performing teams. * Self-motivated, adaptable, and effective in a fast-paced, results-driven environment. Preferred qualifications, capabilities, and skills * CDCS certification preferred.

* Ideal candidate will live in or be willing to relocate to Tampa, FL* The Director of Regional Operations- North Florida will support one or more geographic markets ("ecosystem") of Thrive Pet Healthcare hospitals and will strive to identify synergies and foster alignment/collaboration across all the veterinary hospitals within the ecosystem(s). Ecosystems include all Thrive Pet Healthcare market segments including affordable care and general practice (GP), multispecialty/specialty, and boutique specialty. Reporting to the VP of Operations, the Director of Regional Operations- North Florida also will work with the group's integration manager(s) to on-board new practices, help develop short- and long-term objectives for new onboarding practices and help make the transition as smooth as possible. The role of Director or Regional Operations- North Florida requires frequent and consistent visits to hospital sites - managing hospital leadership, teams, individuals, and clinical performance within the four walls of the hospitals within the ecosystem(s). The job responsibilities of the Director or Regional Operations- North Florida can be grouped into four categories and their principal accountabilities; inclusive but not limited to the below: People, Team, and Hospital Culture: * Build relationships with all members of the ecosystem and local hospital teams to promote and support a positive team culture. * Mentor, coach, and establish expectations with the ecosystem's hospital leadership teams (including recommendations for staff training and development). * Collaborate with People Operations to align strategy in recruiting, retention, learning, and change management (and all human resource-related aspects). * Execute team-focused hospital visits that allow staff members to share feedback and concerns. * Active participation and collaboration in all Thrive Pet Healthcare support office-driven initiatives. Experience Management (Client Experience, Marketing & Client Relations): The Client and Patient Experience * Engage with hospital teams to gain a strong knowledge of the local market. * Support the marketing department in developing a marketing strategy targeted at the ecosystem and hospital needs and demands. * Support the promotion of the Thrive Pet Healthcare membership plan(s) within the ecosystem. The Hospital Experience * Create a positive experience throughout all client and patient touchpoints throughout the ecosystem. * Ensure the entire facility is maintained to provide a clean and safe environment for hospital staff, clients, and patients within the ecosystem. Fiscal Management: * Collaborate with area or regional VP and local hospital teams to develop and maintain financial growth strategies and budgets for all hospitals within the ecosystem. * Continuously monitor and ensure key performance indicators (KPIs) are within benchmarks and/or strategize upon improvement plans. * Support Thrive Pet Healthcare to drive financial health and sustainability. Operational Excellence: * Develop, support, and maintain the ecosystem and hospital strategic planning efforts. * Advocate and support medical excellence by focusing on key doctor metrics and engaging the local leadership team to review the quality, efficiency, and effectiveness of the administrative, technical, and medical staff. * Develop proficiency in hospitals' electronic medical records and human resource e-tool (Workday) to guide efficiency and workflow optimization. * Ensure hospitals' compliance with all (support office, local, and federal) policies, procedures, and regulations. Desired Competencies: * Must be flexible to accommodate the needs of each hospital and capable of and willing to work the hours and times necessary to accomplish the required responsibilities to support the successful growth of each hospital. * Approachable and available to hospital leadership teams and regional support teams. * Ability to hold team members accountable to commitments, tasks, and responsibilities. * Create a clear meeting cadence with hospital teams and able to navigate complex situations. * Able to employ both high-level strategic vision as well as apply granular tactics to optimize outcomes within the ecosystem. * Must maintain a growth mindset and translate vision and strategic thinking into measurable action. * Proactive, not reactive, and able to assess trends with a solution-oriented mindset. * Well-developed interpersonal skills, skilled and open communicator. * Passion for pets and their health and well-being. * Frequent travel required to be in hospitals on a determined (with VP) cadence. * Able to manage individual relationships within hospital teams and relationships of individuals and hospitals across the ecosystem(s). * Primary face/representative of Thrive Pet Healthcare and a key influencer of the hospital in the spirit the Thrive Pet Healthcare's mission, vision, and values. * Strong business acumen including the ability to analyze components of hospital P&L to determine opportunities for financial growth and manage to a budget. Education and Experience: * DVM or bachelor's degree in business, operations management (or equivalent) * 3 years of experience in multi-unit veterinary operations management with multi-specialty and emergency care is preferred. * Veterinary GP and Emergency and Multi- Specialty background is a preferred * Certified Veterinary Practice Manager (CVPM) certification is a plus (but not required) Compensation is negotiable based on credentials and experience. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered. #LI-DNP

The South Tampa Family YMCA, one of the flagship locations of the Tampa Metro Area YMCA Association, is seeking a dynamic and visionary Operations Director II to help lead one of the region's most impactful community hubs. This highly visible leadership role oversees Membership and Wellness operations, driving growth through innovative programming, strong sales and retention strategies, and meaningful member engagement. The Operations Director II plays a critical role in shaping exceptional member experiences, building deep community partnerships, and leading high-performing teams through a culture of collaboration and continuous improvement. This is an exciting opportunity for a high-energy, passionate leader who thrives in a fast-paced environment, brings a proven track record of success, and is eager to make a lasting impact while helping advance the mission and growth of the YMCA across the Tampa Metro area. Under the direct supervision of the District Executive Director, the Operations Director II will oversee the operations of South Tampa Family YMCA Membership and Wellness department including membership acquisition, engagement and retention, grass roots marketing, and wellness programming. Participates in volunteer and staff development, financial development, community relations and collaborations with community agencies. This position ensures that family center teams operate efficiently and employs a continuous improvement model to meet and/or exceed goals for member/participant satisfaction, strong financial management and overall growth. Key areas of responsibility include: ensure high quality member and program experiences while growing enrollment, build community relations/partnerships, supervise program directors and key staff, ensure effective communication and coordination between center program lines and with association initiatives, and support and grow the center's Annual Giving Campaign. Critical areas of expertise include: leading others, highly organized multi-product line management, enhancing the member experience, strong membership retention strategies, delivering and managing robust programs focusing on quality, proven results in growth in programs, successful supervision of multiple full-time program directors to create a seamless team environment. The successful candidate will be a high energy passionate leader who can multi task in a fast pace environment, have a passion for sales, and a proven track record in building upon prior success. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Membership Operations > Evaluates member connection and commitment to YMCA programs and services ensuring the member experience is consistent, integrated and aligned to YMCA goals including, but not limited to: Engagement and Retention> * Analyzes data about member satisfaction and interests to ensure connection to programs, services, and other members. * Collaborates regularly with Center Leadership, program operations, and other related teams to ensure the member experience is consistent, integrated and aligned with member needs. * Creates monthly membership business plans as directed by the Association. * Actively promotes orientations, personal training and group exercise offerings to 100% of new members to ensure the highest levels of member retention and repeat customers. * Collaborates with product line leaders (program, sports, aquatics, etc.) to promote and achieve program optimization targets. * Follows up with L360 surveys within 24 hours to address member concerns. * Expert in member engagement with various generations (youth, adult, families, and seniors). Membership / Well Being > Effectively plans and executes strategies that support member acquisition and recruitment and ensures that sales and revenue goals are achieved. * Develops and implements sales and member recovery strategies, within Association guidelines, that result in achievement of assigned sales / revenue targets. * Collaborates with the Association Marketing team and Center Leadership teams to execute enrollment and grass roots marketing plans for the center. * Leads wellness initiatives as assigned by supervisor. * Develops and leads robust prospect identification and management program to include non-member program conversions. * Identifies and leverages the corporate membership program and implements strategies to develop and increase corporate membership and well-being partners. * Utilizes marketing resources and manages membership communications to include social web/social media within Association guidelines. * Leads and trains associates in providing closing cause-driven tours to prospective members. * Assists with identifying and attending community events that promote Y brand and encourage membership / program enrollments. * Lead strategies to meet and/or exceed revenue budget in membership sales, retention, personal training and small group training programs. Welcome Center Operations > Leads the welcome center operations to ensure membership engagement, acquisition, retention, and continuous improvement to include, but not limited to: * Ensures standards are being followed for member service and engagement as well as transaction processes and procedures. * Timely notification to member services team associates about any changes regarding center, program and other related information critical to member service and engagement. * Collaborates and maintains ongoing communication with the Association Engagement and Solutions Center (YES) ensuring program and facility updates are fluid. Administration > Provides leadership to center administrative functions to include, but not limited to: * Supervises/coaches team and ensures welcome center operations align with member experience, member acquisition, and member administration goals. * Generates and/or analyzes membership, enrollment, and revenue reports to monitor and report on achievement of membership goals. * Ensures timely adherence to all association banking, reconciliation, and financial transaction policies and procedures and coordinates with the Association Finance office as necessary. Group Fitness and Wellness Center Operations > Provides leadership to group fitness and wellness center operations and administration to ensure a best in class members experience: * Ensures the group fitness schedule includes a variety of classes that serve multiple demographics at multiple times throughout each day, including early mornings, evenings and weekends. * Is regularly focused on getting members connected to associates, programs and other members. * Ensures that the fitness equipment is regularly maintained with minimal down time. * Responds promptly to member feedback regarding group fitness and wellness programs. * Ensures adherence to all YMCA policies and procedures regarding safety, health and welfare of members, program participants, guests and associates. Active Older Adults Growth> * Works closely with Membership Directors at the assigned centers to drive senior membership revenue and Silver Sneakers revenue through gate swipes. * Coordinates the schedule for Silver Sneakers classes and activities, manages staff schedule for related programs, and maintains the inventory of related program equipment. * Provides a visible presence in the centers and actively interacts with senior members to ensure their needs are met. * Actively stewards relationships between seniors within the centers by introducing them to other members, and using member profiles and interactions to tailor suggestions for new activities. Team Leadership > * Provides direct supervision and leadership to assigned direct reports (exempt, full time, part time in both Membership and Wellness departments) and key program leads to hire, develop, motivate and retain a committed team passionate about the YMCA's mission, safety and service to members. * Manages associate schedules and payroll for departments ensuring efficient use of resources occurs within programs at all times. * Ensures compliance with all federal, state and county laws and regulations related to payroll, licensing, child labor laws, etc. * Provides collaborative leadership and guidance to peers through association-wide membership meetings, direct one-on-one best practice sharing with peers both in and outside the center. * Develops and monitors staff member development plans and training opportunities that promote career growth within the Y. * Conducts ongoing evaluations of team members' performance. * Develops thoughtful and strategic schedules to ensure adequate coverage within assigned budget guidelines. * Actively participates and attends meetings, trainings, conferences, events, or workshops as assigned by supervisor. * Plans, schedules and leads all family center team meetings. * Schedules regularly scheduled Leader On Duty (LOD) shifts for the center by the 15th of the month for the next full month. Safety and Risk Management> * Adhere to all Federal, State, and local safety regulations, as well as all YMCA policies and procedures related to the safety, health, and welfare of members, participants, guests, and staff. * Ensure that all Tampa YMCA standards, leading practices, and policies are implemented and consistently followed, including those related to emergency procedures, child abuse prevention, and appropriate supervision. * Adhere to policies and procedures related to managing high-risk activities and supervising participants and boundaries with participants when applicable. * Ensure implementation of and follows all training requirements including risk management and child abuse prevention training in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures. * Maintain a safe and healthy environment at all times, including performing daily safety checks of program areas, equipment, and supplies * Maintain proper records, including certifications, meetings and trainings. * Maintain an emphasis on safety in all areas of responsibility as they relate to members and staff. * Adhere to risk management training requirements including child abuse prevention. * Front desk personnel-ensure member or association guest are properly signed in and signed out, ensures only authorized adults are allowed in the facility, etc. * Contribute to creating and maintaining a safe, positive, and respectful environment for members, guests, and staff. * Promptly report any suspicious or inappropriate behavior, as well as policy violations, following established association procedures. Education/ Experience Require: * BA/BS in Business Management, Recreation or Sports Management or related field preferred. * Experience serving on leadership team of a Y (or similar) membership organization serving over 3,000 membership households preferred. * Proven results in increasing program quality and growth through exceptional planning and organizational skills. * Successful experience with multi-program management within a Y (or similar) membership organization preferred. * Highly motivated with the consistent ability to meet or exceed goals, cultivate and retain program participants. * Ability to quickly build rapport and develop effective relationships with program prospects and others to achieve goals. * Demonstrated skills in fiscal management and financial development (including annual campaign, capital, and/or planned giving) and achieving margin targets. * Consistently self-driven and goal-oriented with the ability to set effective team and individual goals and take ownership for results. * Demonstrated ability to multi-task and adapt to changing contexts and priorities. * Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making. * Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures. * Proficient in using email, Internet, and other PC-based applications with the ability to learn and adapt to new technology. Certifications/Trainings Required: * Must obtain within 30 days of employment and then maintain current certifications in BLS CPR, First Aid, AED and Oxygen Administration. * Maintain other required certifications as stated in the training matrix. WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to: * Ability to plan, lead, and participate in classes and activities. * Ability to verbally and physically communicate program content * Ability to hear participant discussion and questions. * Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting. * Ability to lift equipment and perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, lifting, and reaching. * Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility. * Must have flexibility and the ability to adapt to changing circumstances. * Ability to lift and move a minimum of 50 pounds. * Ability to stand for an extended period of time. * Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold. * The noise level in the work environment is usually moderate. * This position requires reliable transportation and willing to travel, if needed. * Availability to work flexible hours including evenings, weekends, and holidays as needed, and support class coverage * Must be able to perform all duties and functions of those that are supervised

We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here (************************************************************** You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. + An experienced ServiceNow developer. + You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. + You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. + You are someone that is process oriented and prefers order over chaos. + You are comfortable asking for help from peers and Subject Matter Experts + Strong background working with Enterprise Software companies and/or Consulting companies. The Work: + Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. + Manage all aspects of project delivery and solution delivery + Lead and manage the implementation project team + Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports + Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress + Drive the continuous improvements of our implementation methodology and service offerings based on client experiences + Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments + Strong background working with Enterprise Software companies and/or Consulting companies + Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems + As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Basic Qualifications + Minimum 5 Years' knowledge and experience working with or implementing ServiceNow + Minimum 3 Years' experience in JavaScript or related application development + Completed Certification - ServiceNow Certified System Administrator (CSA) + Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications + Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have + PMP or CSM certification + Strong interpersonal skills, customer centric attitude + Proven team player and team builder + Strong organizational and analytical skills + Familiarity with SaaS deployments and its supporting architecture + A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management + ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements + Proven ability to build, manage and foster a team-oriented environment + Proven ability to work creatively and analytically in a problem-solving environment + Desire to work in an information systems environment. + Excellent communication (written and oral) and interpersonal skills. + Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

For more than 40 years, Sunrise Landscape, a commercial landscape maintenance, design and installation company, has been serving Florida with a commitment to service excellence. They have an opportunity for a General Manager, Landscape Installation, to lead the landscape construction and installation sectors of the business across the Tampa and Ft. Myers markets. This role has full accountability for project execution, financial performance, safety, and growth of the installation division, including complex commercial and residential landscape construction projects. The General Manager will oversee all aspects of the installation lifecycle-from pre-construction planning and estimating through project execution, close-out, and warranty-while ensuring projects are delivered on time, on budget, and to design and quality standards. This position plays a critical role in driving profitable growth, professionalizing construction operations, and scaling the installation business organically and through acquisitions. The ideal candidate is an experienced landscape construction leader with deep expertise in project planning, landscape design interpretation, cost control, and team leadership within a project-based environment. Key Responsibilities: Financial & Business Performance Own and deliver installation division financial results, including revenue growth, gross margin, project profitability, and cash flow. Maintain full P&L responsibility for the Tampa and Ft. Myers installation operations. Establish annual budgets, forecasts, and production plans aligned with company goals. Analyze project financials, job cost reports, and margin performance to identify risks and improvement opportunities. Ensure accurate estimating, cost tracking, change order management, and billing processes. Project & Construction Management Oversee all landscape installation and construction projects from pre-construction through completion. Ensure project plans, schedules, and scopes are clearly defined, resourced, and executed. Review and approve project schedules, work plans, and sequencing to ensure efficiency and quality. Manage project risk, change orders, and issue resolution to protect margin and client satisfaction. Ensure projects are completed on time, within budget, and in accordance with approved designs and specifications. Operations & Resource Management Lead daily installation operations, including crew deployment, equipment utilization, and subcontractor coordination. Optimize labor productivity, equipment usage, and material procurement. Oversee fleet, tools, and asset management to support construction activities. Develop standardized construction processes and best practices across markets. People Leadership Lead, develop, and retain high-performing construction leaders, including Project Managers, Superintendents, Foremen, and field crews. Train skilled installation and construction professionals. Establish clear performance expectations and accountability for project delivery. Coach leaders on project management, financial discipline, safety, and people leadership. Build bench strength and succession plans for critical construction roles. Safety, Quality & Compliance Champion a safety-first culture across all installation projects. Ensure compliance with OSHA, local, state, and federal safety regulations. Enforce quality standards, workmanship expectations, and inspection protocols. Proactively identify and mitigate project, operational, and safety risks. Client & Stakeholder Management Serve as senior point of escalation for clients, developers, general contractors, and partners. Participate in key client meetings, project reviews, and issue resolution. Build long-term relationships with clients, designers, and trade partners. Ensure a professional, responsive, and solutions-oriented client experience. Required Skills and Qualifications: 10-15 years of progressive leadership experience in landscape installation/construction strongly preferred, will consider those with deep landscape maintenance backgrounds. Bachelor's degree in Construction Management, Landscape Architecture, Engineering, or a related field required. Proven experience managing complex, project-based operations with full P&L accountability. Deep understanding of landscape construction, project planning, scheduling, and job cost management. Demonstrated ability to interpret landscape designs, construction drawings, and specifications. Strong financial acumen, including estimating, budgeting, cost control, and margin management. Proven experience leading, developing, and holding construction teams accountable. Excellent communication and stakeholder management skills. High degree of professionalism, discretion, and sound judgment. Experience with construction/project management software and financial systems. Experience operating across multiple locations or markets preferred. Leadership & Functional Competencies: Construction & Project Leadership Demonstrates deep expertise in landscape construction methods, sequencing, and execution. Leads teams to deliver projects safely, on schedule, and within budget. Anticipates construction risks and proactively mitigates issues. Financial & Job Cost Management Owns job cost performance and margin outcomes. Uses financial and project data to drive disciplined decision-making. Holds project teams accountable for estimating accuracy and cost Pre-Construction & Design Integration Effectively translates landscape designs into executable project plans. Provides constructability and value engineering insights during pre-construction. Ensures alignment between design intent and field execution. Operational Excellence Establishes consistent construction processes across projects and markets. Optimizes labor, equipment, and materials for productivity and quality. Drives continuous improvement in installation operations. People Leadership Builds strong construction leadership teams and field capability. Coaches project leaders on performance, communication, and accountability. Develops future leaders within the installation organization. Client & Stakeholder Management Builds trust with clients, designers, and partners through execution excellence. Resolves issues professionally while protecting company interests. Balances client expectations with operational and financial realities. Execution, Accountability & Results Orientation Takes ownership for outcomes and drives consistent execution. Sets clear goals, expectations, and accountability structures. Maintains focus and follow-through in a fast-paced construction environment. Integrity & Professional Judgement Acts with integrity, transparency, and sound judgment. Handles sensitive matters with professionalism and discretion. Models company values and ethical leadership. Driver Qualification Requirements To qualify as a driver, candidates must: Possess a valid U.S. driver's license issued for a minimum of three (3) years. Maintain a clean driving record for at least three (3) years. Successfully pass a pre-employment drug screening.

About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us. When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program * 15% Associate Discount * Dave Ramsey's SmartDollar Program (no cost to you!) * Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services What You'll do The Store Manager is responsible for creating and executing a business plan to achieve the store's performance goals which includes achieving sales budget, building market share, and driving omnichannel sales. The Store Manager integrates and strategically drives sales via online, print advertising, social media, mobile apps and in-store engagement. This position builds revenue by equipping the store's team of associates in product knowledge, understanding of the day-to-day store operations, sales, safety & loss prevention, store appearance, customer service, and merchandising. This position requires strong leadership skills and the ability to motivate and supervise associates. Enhance the customer experience and drive sales by creating, planning, developing, and implementing an online and community presence through creative social media posts, store events, vendor and associate presentations, and customer trainings Analyze online and physical store results, identify opportunities and make decisions in collaboration with others to drive sales and successful initiatives for the store Seek knowledge of new skills, local competitor practices, and retail trends applying learnings to your store's online and physical experience Manage and grow BOPIS (buy online, pick up in store) sales with associates and customers Through collaboration with the District Manager and store associates, analyze operational processes, customer trends, and business results to determine appropriate actions necessary to achieve business objectives Teach and coach behaviors to management team and associates which enables a high performing team to consistently deliver a best-in-class customer experience Possess the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store Create and ensure quality execution of development plans, building associate's capabilities, measured by success of the overall store operations in conjunction with customer and associate feedback Build confidence and create an optimistic, rewarding and collaborative work environment in which associates are encouraged to grow to support succession and talent pipeline goals Present information to District Manager and Store Support to inform and educate about the business, operational efficiencies, product sell through, and customer feedback Acts as a trusted leader with thorough understanding of the impact of initiatives on customer experience, workload, productivity, associate engagement, and store compliance Uphold the commitments to the company's processes and policies, values, and mission Lead your associates in a way that exemplifies the leadership principles taught in Thrive and reinforce Thrive skills with managers who report to you Manage store budget for daily operations and initiatives to achieve business objectives tied to the P&L Drive an outstanding associate experience via the hiring, onboarding, performance feedback, and ongoing development Hold team accountable for overall performance and act to decrease losses, minimize shrink and all forms of risk ensuring store compliance standards are met Ensure attractive, safe, and accurately priced merchandise displays Responsible for the maintenance and upkeep of the building and grounds Responsible for effectiveness of technology to ensure a seamless customer experience across all channels Demonstrate effective and consistent communications and interpersonal skills Demonstrate effective problem-solving and analytical skills Maximize inventory, cash control, and loss prevention techniques May be required to cross train and perform other duties SUPERVISORY RESPONSIBILITIES Supervise and direct the assistant managers, department managers, and store associates Has authority into the job status of associates: hiring, firing, promotions, and assignments Essential Qualities for Success 2+ years retail management experience Be an outgoing self-starter who enjoys working with people Computer knowledge in Excel and Word Proficient user of computer software systems Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful and efficient Ability to multi-task and coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner Ability to work independently without supervision Ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements Ability to access and use the in-store computer, scanning system, and wireless handheld unit Ability to participate in our online applicant and new hire onboarding process remotely Ability to complete computer-based training Use general office equipment such as computer, telephone, copy machine, fax machine, calculator Ability to operate retail scanner, forklift, pallet jack, ladder, and other retail equipment PHYSICAL REQUIREMENTS Good visual acuity Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently Ability to stand and/or walk for long periods of time Ability to use a ladder and/or pallet jack Close vision for computer work Repetitive wrist movements on keyboard Ability to walk up and down stairs multiple times per day Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver) Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit *********************

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential. Job Responsibilities The Director of Operations provides leadership and oversight for vertical initiatives that enhance operational performance, strengthen community management services, and ensure alignment with evolving legislative and industry requirements. This role serves as the primary expert for change‑management, acting as the central point of accountability for new initiatives, implementation timelines, communication strategies, and reporting outcomes. Working in close partnership with market leaders and cross‑functional departments, the Director evaluates, tests, and deploys operational improvements that drive efficiency and elevate service delivery. The role also collaborates extensively with Operations leadership across High Rise North to share best practices, execute strategic initiatives, and support scalable, high‑impact operational enhancements. The Director operates under the direction of the President, High Rise North. Strategic Leadership & Change Management * Provide market oversight for process improvement initiatives, including operational enhancements, legislative implementation, regional, and national program cascades. * Serve as the primary point of contact and organizational gatekeeper for all change‑management activities, ensuring disciplined execution and alignment with regional and enterprise priorities. * Own accountability for initiative timelines, implementation plans, communication strategies, and reporting deliverables, including ongoing user acceptance and adoption. Operational Excellence & Efficiency * Lead the assessment, vetting, testing, and rollout of operational improvements in partnership with market leaders and internal stakeholders. * Identify opportunities to refine or redesign existing programs, procedures, and workflows to enhance efficiency and service quality. * Drive continuous improvement across core community management operations through data‑driven analysis and cross‑functional collaboration. * Leads compliance within the market with retention programs; NPS, Watchlist, Board Orientation. Cross‑Functional Collaboration * Partner with internal departments-including Training, HR, Accounting, Legal, region operations, and Technology-to ensure seamless implementation of operational changes. * Act as a senior liaison between community management and support departments, ensuring alignment, transparency, and effective communication. * Facilitate knowledge‑sharing and best‑practice adoption across Hi-rise North markets. Regional & Enterprise Engagement * Collaborate with Operations leaders on region and national initiatives and create scalable efficiencies.. * Support enterprise‑level initiatives and programs by participating in committees, governance groups, and project teams as requested, i.e. NPS * Ensure regional alignment with corporate standards, programs, and strategic priorities. Collaborates with regional operations and Directions (peers) on best practices, process improvement, and standardization across the region, reducing redundancy. Reporting & Communication * Develop and deliver clear, comprehensive reports on initiative progress, operational integration, and service‑level performance. * Communicate complex operational changes in a clear, objective, and strategic manner to leadership and cross‑functional partners. * Maintain a forward‑looking understanding of industry trends, legislative developments, and emerging best practices. * Consistently uphold the values of the organization and provide the highest level of customer service to internal clients. * Consistent, motivating, thoughtful leadership style to lead others. * Must be able to attend and actively participate in night meetings as required. * Occasional attendance at board meetings. * Perform any range of special projects, tasks and other related duties as assigned. * Champion the use of internal and external programs and software to support all roles. * Other duties may be required. Supervisory Responsibilities N/A Education & Experience * Bachelor's degree in Business Administration, Operations Management, or related field; * Minimum 5 years of progressive project leadership experience in operations, process improvement, or community management. * Strong understanding of HOA/COA governance, operational structures, and industry practices preferred. Knowledge, Skills & Proficiencies * Excellent customer service and relationship-building background/skills (internal and external). * Demonstrated success leading cross‑functional initiatives and driving organizational change. * Proven ability to influence without direct authority and collaborate across multiple markets. * Ability to effectively strategize with the overall vision of the organization in mind. * Ability to work under tight deadlines and consistently meet deadlines. * Demonstrates effective communication skills consisting of oral, written, and listening. * Demonstrates problem-solving and solving abilities. * Ability to draft correspondence and respond to inquiries effectively and independently. * Ability to read and understand financial statements and budgets. * Must be proficient with computer programs needed for specific positions including Microsoft Outlook, Word, Excel, PowerPoint, SharePoint, etc. * Demonstrates organizational skills and time management abilities while working in a fast-paced, multitasking environment. * Must work effectively with co-workers, customers, and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables, and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title, or other respectful identifiers, and; respecting the diversity of our workforce in actions, words, and deeds. Tools & Equipment Used Computer and peripherals, standard and customized software applications and tools, and usual office equipment. Physical Requirements & Working Environment The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit and walk. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 10 lbs. Travel Work involves travel between markets for internal and external meetings and office visits (>25%) or as needed. May include overnight travel. Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_****************************. Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_****************************; we will respond in accordance with Local Law 144, within 30 days.