Operations manager jobs in Towson, MD

The Senior Retail Operations Manager serves as the second-in-command for retail operations at a at Baltimore/Washington International Airport (BWI) partnering with the Director to drive commercial success and operational excellence. This leadership role takes ownership of day-to-day operations management, team development, and performance optimization while ensuring superior customer service delivery and maintaining key stakeholder relationships across the retail portfolio. Essential Functions: Partners with Director of Operations to establish and execute fiscal revenue, expense, and profit goals; monitors KPIs and performance metrics across all retail locations to ensure achievement of budgeted targets and operational standards Leads daily retail operations across all locations with full accountability for operational excellence, compliance with company policies, and achievement of performance metrics while serving as primary operational decision-maker in Senior Director's absence Implements Standard Operating Procedures (SOPs) across airport retail operations by conducting regular operational reviews, ensuring management and staff execute opening/closing procedures with full accountability for operational standards, and supporting ACDBE partner collaboration on reporting and certification processes; ensures subordinate management teams maintain consistent adherence to operational protocols while monitoring SOP effectiveness and recommending operational improvements to Director of Operations based on performance data and field observations In collaboration with the Director of Operations, develops and implements comprehensive action plans to optimize sales performance by store, category, and brand; conducts regular operational reviews and communicates strategic initiatives to management teams Oversees implementation of daily timekeeping review processes; monitors overtime trends and labor cost performance across assigned areas to ensure compliance with company policies and labor regulations Assists with making hiring, termination, advancement, and promotion decisions for retail management and associates while promoting company brands as employer of choice and ensuring diversity and inclusion execution across operations Ensures all company and brand standards, visual merchandising requirements, safety guidelines, and operational procedures are consistently executed across retail operations with full compliance accountability Provides leadership development, performance coaching, and guidance to retail management teams while fostering employee engagement and supporting comprehensive career advancement initiatives Manages inventory control, merchandise receiving processes, vendor relationships, and supply chain coordination to ensure optimal stock levels, product availability, and cost-effective operations Collaborates with brand partners to maintain brand compliance, execute promotional initiatives, and implement marketing programs with measurable business impact Resolves complex operational challenges and customer issues using sound business judgment while maintaining authority for significant operational decisions and escalating complex matters Ensures display areas maintain superior visual appeal according to brand standards, optimizes equipment functionality, and maintains store presentation that exceeds customer expectations and drives revenue Monitors market trends, competitive landscape, and consumer behavior to inform operational strategies while ensuring compliance with category management principles and retail space optimization Leads cross-functional collaboration with Supply Chain, Commercial, and Marketing teams to optimize store assortments and marketing support while developing comprehensive training programs for operational procedures Reporting Relationship & Role Information: The position reports to the Director of Retail Operations of their assigned location The Senior Retail Operations Manager position is expected to work a varied and rotating schedule to be on site on various operating days and hours each week; some opening shifts, during some busy day parts, and during some closing shifts to monitor staff work activities during these different days and times Minimum Qualifications, Knowledge, and Skills: Education and Experience: The combination of education and professional experience must exceed 6 years: In a leadership role: Requires 2 years of experience supervising a team of operations professionals engaged in executing retail operations programs In a technical role: Requires 6 years of experience engaged in delivering retail operations programs A bachelor's degree in a program related to the functional area can count for 3 of the 6-year requirement Specialized Training: Training that leads to knowledge of all applicable federal, state, and local safety and health standards, and all procedures and protocols to comply with retail compliance requirements Understanding of visual merchandising principles, inventory management systems, and brand standards Specialized Skillset/Competencies/Traits: Knowledge of retail or consumer goods industry with understanding of travel retail concepts and multi-brand environments Demonstrates team management, delegation and issue resolution skills and the ability to manage multiple, conflicting, and concurrent priorities in a fast-paced retail environment Demonstrates knowledge of company policies and products, service, quality, equipment and retail operations standards, or able to demonstrate this knowledge within a reasonable time from hire or promotion Strong understanding of visual merchandising, inventory management, brand compliance, and customer service excellence Business acumen and the mindset required to understand the long-term implications of retail operational planning and to advance the organization's goals Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances in a retail environment Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading retail teams to achieve common goals What we offer: Competitive Salary Range: $87,732-$106,342 annually Daily Pay 20% off Hudson Employee Discount Medical/Dental/Vision Insurance Paid Time Off Various Personal and Parental Leave Programs Company Paid Life Insurance Retirement Programs & Matching Employee Contributions: 401K & RRSP Employee Recognition & Anniversary Programs Training, Development, and Growth Opportunities Tuition Assistance & Scholarship Programs Disclaimer: All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis. Dufry, Hudson, and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

ROLE & RESPONSIBILITIES: Run daily operations for the Tier 1 service desk, including queue monitoring, staffing adjustments, and workload balancing across phones, tickets, and other channels. Develop, monitor, and report on performance metrics to ensure KPIs and SLAs are consistently achieved. Implement workflow redesigns and best practices to streamline operations and enhance customer experience. Lead and support Supervisors, providing coaching, direction, and feedback so they can effectively manage and develop their SDR teams. Collaborate with Quality, Training, and Knowledge Management to reinforce quality standards, ensure KBAs/SOPs are followed, and support new process rollouts. Act as an operational point of contact during incidents, outages, and major events, ensuring clear communication and guidance to the floor. Drive continuous improvement initiatives through training, coaching, and process refinement. REQUIRED EXPERIENCE: Minimum 7 years of professional experience, including at least 3 years in people management. 5+ years hands on experience with ServiceNow and NICE CXOne platforms. 3+ years of leadership experience in a metrics-driven support environment. Strong background in KPI/SLA management, analytics, and process optimization. Hands-on expertise with CXOne Studio (IVR, scripting) and ServiceNow customization. Must be able to obtain and maintain a Public Trust clearance. Must have lived in the United States 3 out of the past 5 years. PREFERED EXPERIENCE: Experience in healthcare, government, or Marketplace programs. Relevant certifications (ITIL, HDI, PMP, or similar). EDUCATION & CERTIFICATIONS: Bachelor's degree in relevant field or equivalent combination of education and experience. (Experience may be substituted in lieu of a degree).

Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet. We love all pets like our own We're the future of the pet industry We're here to improve lives We drive outstanding results together We're welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco. Position Overview The General Manager is responsible for leading through Petco's vision of “Healthier Pets. Happier People. Better World.” in order to develop a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. The GM leads a team Pet Care Center managers, leaders and partners and is accountable for all aspects of managing a single Pet Care Center. The General Manager drives their business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies), which will result in overall profitability. This position requires a passion for pets, ability to inspire and lead a team, focus on process excellence, a drive for results. Position Responsibilities The GM regularly exercises discretion and independent judgment as they execute all Pet Care Center activity to create the best possible partner, guest, and pet experience. As a leader of people & pet care, the GM should execute all tasks skillfully and consistently. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. People Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty. Attract, hire, and retain a diverse team of top talent. Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently and to Petco standards, including the effective rollout selling models. Create a professional environment that inspires and encourages the growth and engagement of partners. Lead and implement a positive culture of teamwork, inclusion and collaborate by working alongside the team, establishing priorities, and provide clear direction. Ensure quick and courteous service to all Petco guests by helping partners determine the guest's needs and by sharing product knowledge with partners to enable them to suggest the appropriate solutions to meet the customer's needs. Responsible for all partner performance management in the Pet Care Center. Demonstrate and support a continuous improvement and growth mindset. Performance Meet or exceed goals related to totals Pet Care Center sales, profitability, and operational excellence. Schedule and adjust labor hours & payroll to maximize productivity, achieve sales & payroll goals, and complete workload. Review and interpret financial and operational reporting regularly, including Pet Care Center visits and audit results. Identify underperforming metrics and develop strategies that leverage Petco programs, tools, and resources to improve and grow the business. Market the Pet Care Center and its products, oversee planning of on site and community events, such as adoptions, school visits and other local promotions and animal-welfare events. #LI-LF2 Process Ensures the proper health, appearance, welfare, and proper handling of all animals. Ensures merchandise is properly priced, displayed and stocked according to inventory levels appropriate for the store; make merchandising decisions with consideration of visual standards, special ad set-up and monthly ad planner guidelines, adjusting these as necessary to best implement in each individual store. Completes and submits accounting, inventory management and payroll paperwork in a timely manner; ensures all expenses are maintained within budgeted levels. Maintains the Pet Care Center's appearance adheres to Petco operational standards and safety procedures. Protect Petco pets & merchandise and minimize loss by ensuring all Pet Care Center standards and operating procedures are met, including workplace safety, inventory control, and loss prevention. Ensures Pet Care Center is opened/closed in accordance with policies and procedures, especially those relating to safety and security. Responsible to maintain the Pet Care Center's professional image, appearance, and cleanliness. Other Essential Duties MODEL INSPIRING LEADERSHIP. Model leadership and selling behaviors to Pet Care Center partners and associates. Provide proactive leadership to maintain a positive business climate that motivates Pet Care Center teams in alignment with our company goals. Serve as an effective advocate for change and growth. PROMOTE SAFETY. Ensure Petco policies, procedures and safety standards are closely observed and executed, and all new policies and procedures are properly implemented in the Pet Care Center. Bottom line, the safety of partners, guests and pets is our #1 priority. FOSTER A COLLABORATIVE CULTURE. Establish and promote a culture that encourages partners to seek and formulate ideas and opportunities that increase efficiency and that improve guest engagement, guest satisfaction and company image. Ensure a culture that values and promotes teamwork. PRIORITIZE TALENT DEVELOPMENT. Ensure a strong talent bench with partners who can successfully execute the company's plans, meet objectives, and manage an engaged workforce. Ensure continuation of excellence in Petco's partners through developmental programs and leadership opportunities. Actively pursue the development of bench strength through internal training and external recruitment. ENGAGE AND BE PRESENT. Represent Petco's brand and image at a high level through strong culture and positive leadership. Lead our team in a way that is committed to high standards within a fun working environment. Education and Experience In addition to a high school diploma or its equivalent (GED), an applicant must be able to demonstrate proficiency in the areas of basic business & finance acumen, analysis and problem-solving skills, and high focus on people development & guest service. Excellence in communication and computer skills are also required. Three or more years of management experience or the equivalent is required, while previous retail management experience is preferred. A working knowledge of general business practices is highly desirable, as are strong organizational skills. A qualified applicant will possess an aptitude for demonstrating strong customer service and the ability to instruct others. In addition to having a professional appearance and demeanor, the applicant must also demonstrate a keen and genuine interest in all kinds of animals. Must be licensed to operate a motor vehicle. Completion of specific PETCO Management Achievement Program Modules as well as internal management roles may be required for internal candidates. Supervisory Responsibility The General Manager directly supervises a team of leaders and is responsible for all Pet Care Center partners including services. Work Environment The majority of job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that an employee leave the Pet Care Center briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures. A limited amount of travel will be required. Contacts This position has continuous contact with the general public at the Pet Care Center and at Pet Care Center -related events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers. Contact outside of PETCO may be required in order to coordinate merchandise returns, ordering parts, Pet Care Center repairs, coordination of vaccination clinics, Pet Care Center events, vendor meetings, etc. #PetcoGM The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied. Salary Range: $0.00 - $0.00 Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see ******************************************** Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. To translate this webpage to Spanish or other languages on your internet browser, click the translate button to the right of your browser address bar. Additional instructions can be found here: Google Chrome Help . Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. 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We are searching for a full-time Condominium Operations Manager and join our close-knit team at Amico Lane, a fast-growing property management startup based in Washington D.C. Our company is looking to hire someone with a strategic mindset, a team-player, and who has a customer-first mentality. Your primary responsibility will be to manage a portfolio of our condominium association clients. As the operations manager, you will prepare and set the budget, lead an annual meeting with the shareholders, and ensure the maintenance activities and projects around the property are completed timely and efficiently. You will have a team working closely together with you to accomplish the client's objectives, freeing up time for you to lead some of the larger maintenance projects and ensure quality control of clients' deliverables. Since you are part of a growing company, you will occasionally wear multiple hats. This role is ideal for someone who wants to be part of a high-performing team who values community, loves learning about building maintenance/repair and managing complex projects, and enjoys proactively executing on multiple activities at any given moment to provide clients with peace of mind. Who we are & Where we're going (with your help) Amico Lane is on a mission to provide customer-focused property management support for condominium associations in the Washington, DC area. We believe in what we do and how we can serve our clients, and we need a natural project manager to support our clients as we continue to grow. Amico Lane exists within the property management industry, but we are seeking to disrupt our space. We believe that there's a better way to serve condominium owners and board associations, and we are motivated to lean into innovation and change. To serve our clients well, we need to successfully manage a large number of moving pieces and complicated processes for them. We are growing and excited about how our team will continue to expand! Responsibilities: Maintenance and Repair Project manage a variety of maintenance activities, including routine maintenance, repairs, emergency response and very large projects Track and report updates internally and externally to clients Conduct on-site property inspections a few times per year Problem solve maintenance issues and meet vendors on-site at the properties Own SOPs for certain maintenance processes and innovate on them to create a better client experience Property Enhancement Provide recommendations to the Board regarding property improvements and necessary repairs including recommendations for establishing priorities among various projects to be done Establish a project plan for large projects/capital improvements Manage to project plan to ensure milestone deadlines are met and completed within budget Condo Association Administration and Financial Management Manage and onboard a portfolio of clients Maintain meticulous records for each property in the portfolio Prepare management reports for the Board of Directors including site inspection reports, monthly reports, budgetary details, and annual meeting materials Prepare budgets for several real estate properties and present them to the board of directors Lead the associations' annual meetings and help the teams make efficient decisions around their properties' maintenance needs Ability to review, interpret and ensure compliance with condominium association documentation Vendor Management Liaise directly with vendor technicians Build and maintain strong relationships with both new and existing vendors to expand our resources and foster long-term partnerships Facilitate competitive bidding for contracts as required by Association contracts Required Skills & Experience: 5-10 years of relevant work experience High School Diploma, GED or equivalent (College degree preferred) Industry certification preferred (e.g., Certified Manager of Community Associations, Association Management Specialist) The ability to work in DC The ability to be on call after hours one week per month, monitoring the emergency phone line on a rotating schedule with the team Top notch communication skills - both written and verbal A track record of proven excellence in providing customer service Real estate experience of being, or having been, a homeowner in a condominium association is a plus but not required Spanish skills are a plus but not required Proficient skills in Excel, PowerPoint, and Google Workspace Products Able to work independently, anticipate problems, and implement effective solutions Necessary Traits You have a passion for problem solving maintenance problems and providing excellence in customer service You take ownership and responsibility for your projects. You're committed to defending deadlines and have a sense of urgency to get to the finish line for our clients You're GREAT at flexing when priorities shift and adapt your planned day to the shift to the client and business' needs You are committed to following established Standard Operating Procedures and delivering high quality work You thrive in a team environment. You know that others depend on your work and you depend on others. You love celebrating our successes. You are comfortable meeting with clients and maintenance/repair contractors in person, being proactive in your communication with them, asking questions and negotiating when needed You're GREAT at juggling several things at once and can keep yourself (and others) organized in a fast-paced environment You are rock solid reliable You consistently offer solutions and look for additional ways to support your team You treat the business as if you owned it You like building community, in particular in DC neighborhoods, and meeting new people You have superb attention to detail and don't need reminders to complete assignments What We Offer: Healthcare benefits Opportunity to learn and grow quickly within a start-up growth environment that has established structure and success Opportunities to grow in your career within the company without the need to manage owner/tenant relations Opportunity to make a significant difference for condo owners in managing their often most expensive asset, their home Extensive experience with the latest tech and software solutions in property management Modern office space in the vibrant Dupont Circle neighborhood Hybrid work schedule perks (remote work is currently offered on Mondays and Fridays)

Prime Group Holdings, LLC is a vertically-integrated private equity real estate firm focused on self-storage and other alternative real estate asset classes. With $6.6 billion in assets under management, Prime Group is one of the largest private owners and operators of self-storage properties in the world, owning and operating over 310 self-storage assets in 28 states, three Canadian provinces and the U.S. Virgin Islands containing over 23 million rentable square feet. The firm manages three flagship funds on behalf of a global investor base, including the largest self-storage dedicated fund ever raised, Prime Storage Fund III. Headquartered in Saratoga Springs, NY, Prime Group has more than 700 employees. The firm has a regional office in Jupiter, FL and investment originations offices in Denver, CO, Hackensack, NJ, Yorktown, VA and Calgary, Alberta. Prime Group's 21-person senior leadership team is supported by teams including sourcing and acquisitions, asset and portfolio management, compliance/legal, property management, information technology, transactions/financing, marketing, accounting and training, among others. Prime Group's success is built on a culture of respect, teamwork, business ethics, accountability and persistence. The company deeply values the strong relationships it has built with its customers, employees, investors and stakeholders. Pitchbook, a leading resource for comprehensive data, research and insights spanning the global capital markets, named Prime Group as one of the top 10 real estate value-add fund managers in Pitchbook's 2023 Global Manager Performance Score League Tables. Position Overview: The District Manager will act as the business owner to lead and grow our portfolio of stores in their assigned region. This role will take ownership in the growth and profitability of the specific district operations, while providing and promoting the leadership, vision, and direction of the company within it's market. Essential Responsibilities: · Develop and implement plans to achieve sales goals and optimize the portfolios NOI; · Enable and drive strong operational performance of the assigned portfolio of businesses; · Inspire, lead, develop the team; · Monitor and improve sales, cost management, employee management and safety; · Identify and drive opportunities to improve business performance; · Enforce all company policies, procedures and code of ethics; · Manage employee performance including hiring, termination, discipline, development and management; · Manage escalations and approvals in a timely and thorough manner. Qualifications · Bachelor's degree in business or related field preferred; Associate degree or equivalent experience required; · Minimum of five (5) years multi-unit retail sales/service operations leadership experience preferably from the Storage industry; · Excellent communication, interpersonal and motivational skills; · Demonstrated experience in building “ownership” and accountability in a team · Strong analytical and problem-solving abilities; · Able to prioritize multiple projects and deal with numerous interruptions; · Work well under pressure, meeting deadlines consistently; · Able to work independently with minimal supervision and lead 20-35+ employees; · Computer skills: Solid understanding of the Microsoft suite of products; · Willing to work a flexible schedule, including weekends. · Must be able to perform some of the physical requirements of the job (ability to lift 50lbs); · Valid state driver's license and reliable transportation; · Ability to travel within the district and to other designated locations as directed by the company. Compensation · Competitive rate of pay and a generous benefits program · Participation in company's performance-based incentive program(s) · Medical, dental, vision, life, short-term disability, and long-term disability insurance program · Paid vacation time; paid sick time; paid holidays Equal Opportunity Employer Statement Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Neuro-Hospitalist Group for Leading Healthcare System, Washington D. C. Suburbs/Annandale is recruiting a BC Neuro-Hospitalist with experience in partnering with executive and operational teams to grow their Neurosciences Service Line. Highly competitive compensation package that includes robust benefits package, with generous relocation and CME allowance. Location is in desirable suburb of Washington D. C. that offers an ideal mix of urban and suburban living. This location is home to numerous government institutions and cultural attractions, festivals, museums, theaters, outdoor recreation and sports teams. Outstanding educational institutions that include Georgetown, George Washington, Howard and Johns Hopkins Universities. The world is at your doorstep, with 3 major international airports. Your home base is one of the most desirable areas to live, visit and practice!

York, Pennsylvania | Full-Time | Leadership Role | $55,000 + Benefits & Bonus Opportunities At Cornerstone Caregiving, we are dedicated to helping older adults age in place with dignity, compassion, and exceptional support. As we continue rapid nationwide growth across more than 400 offices, we are building strong in-office leadership teams to ensure every client and caregiver receives the highest level of care. We are seeking an Assistant Operating Director (AOD), a key leadership role and the Operating Director's second-in-command. This position leads in-office operations, scheduling oversight, staff support and development, client care quality, and communication with Home Base. If you thrive in a fast-paced environment, love developing people, and bring strong organizational and operational excellence to your work, this role is for you. Office Leadership & Operations Serve as the OD's primary in-office partner, helping drive daily operations and maintain a strong, cohesive work environment. Lead, coach, and support in-office staff; reinforce Cornerstone's standards, values, and culture. Onboard and train new office managers, ensuring clarity, confidence, and consistent performance. Conduct weekly 1:1 check-ins, performance reviews, coaching, and disciplinary action when needed. Share on-call rotation with office leadership. Oversee administrative workflow and follow-through, including payroll notes, shift verification, and operations updates. Maintain accurate documentation in alignment with Cornerstone policies and state requirements. Assist with recruiting, onboarding steps, and staff oversight to support office growth. Client Care & Quality Assurance Oversee scheduling operations to ensure timely coverage and an excellent client experience. Respond to client escalations with urgency, professionalism, and empathy. Conduct check-up calls, quality visits, and client follow-ups to ensure satisfaction and care continuity. Ensure state-required supervisory visits are completed (as applicable). Serve as a backup for client assessments when the Operating Director is unavailable. Qualifications Bachelor's Degree preferred but not required, high school diploma or equivalent required. 2+ years of experience in management, leadership operations, or human resources. Experience hiring, recruiting, training, scheduling, and supervising staff. Leadership experience within the healthcare or home care industry. Ability to work autonomously in a fast-paced environment. Comfort managing multiple priorities and shifting needs throughout the day. Other Requirements Valid driver's license and auto insurance. High proficiency with technology, especially Google Workspace. High attention to detail and exceptional follow-through skills. Strong communication and interpersonal skills. Compensation & Benefits $55,000 starting salary Growth Bonuses Medical, Dental, Vision benefits package. 12 days of PTO annually. Phone stipend. Leadership development, mentorship, and opportunities for career growth as Cornerstone expands nationwide. Why You'll Love This Role You are the central in-office leader, ensuring clarity, rhythm, and daily operational success. You will directly shape staff performance, team culture, and client experience. You'll grow in leadership through hands-on coaching, development, and operational oversight. Your work makes a direct impact on seniors, caregivers, and families in your community. Join a mission that matters.If you're an energetic, people-first leader who thrives on organization, communication, and problem-solving, we'd love to meet you. Apply today and help guide a team that provides meaningful care to those who once cared for us. ** We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.** Benefits: Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Are you willing to participate in the on-call rotation? (i.e. answering calls after hours and over weekends) Education: Bachelor's (Preferred) Experience: Leadership: 2 years (Preferred) Schedule management: 2 years (Preferred) Hiring: 2 years (Preferred) License/Certification: Driver's License (Preferred) Ability to Commute: Dallastown, PA 17313 (Preferred) Work Location: In person

The General Manager is responsible for maximizing sales, providing an exceptional shopping experience for the customer, and managing the store's visual and operational standards, including the store's shrink %, wage cost and Clienteling. The General Manager is responsible for staffing, training and developing high performance teams. Responsibilities: SALES LEADERSHIP: Creates an outstanding sales and Customer Service environment Strives for sales excellence and results Sets and evaluates weekly, monthly and seasonal goals for staff Works with customers and models excellent customer service and Clienteling skills Maximizes sales through strong floor supervision skills Assesses store morale, monitors and praises positive associate performance, and resolves and documents performance issues promptly Develops Sales Associates to be experts in the selling steps and client building through utilizing the Sales Training Programs and the Client Books STAFFING AND ASSOCIATE DEVELOPMENT: Networks in industry to recruit and hire high quality management and sales-oriented associates Fills all levels of open positions within the store in an urgent and timely manner Ensures adequate staff is available to meet business needs - schedules accordingly Follows company criteria properly hiring, reviewing, coaching and promoting Sales Associates and Assistant Managers Administers company personnel programs including appropriate performance reviews, compensation and employment records Ensure personnel are trained on product knowledge, selling skills and customer service to support the brand experience Documents employee performance in a timely manner Creates enthusiasm and excitement within store to motivate high performance teams OPERATIONAL EXCELLENCE: Protects store payroll by managing wage costs, salaries, and allowable hours Controls company's assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct Strives for 100% accuracy and compliance in cash, inventory, fixtures and property STORE STANDARDS: Execute floor-set and promotional directives; implements visual merchandising Supervises the overall cleanliness and organization of the sales floor and backroom Ensures store appearance and atmosphere supports and reinforces the brand image Understands, supports and complies with all company policies and procedures MERCHANDISING/VISUAL: Ensure execution of effective merchandising strategies and directives Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction Identify and communicate product concerns in a timely manner Communicate inventory needs to support the business goals FASHION/STYLING: Represents the fashion and style of Veronica Beard Knowledge of current fashion trends and styles Appreciation and demonstration of an overall finished fashion look Ensure staff is following Veronica Beard fashion guidelines. Comfortable with being on camera for social media purposes (both stills and video) Able to fluidly discuss product and fashion on camera Requirements: Ideal candidate must possess 3-5 years in the luxury business, strong team leadership, excellent customer service, interpersonal and communication skills required, energetic, outgoing, driven individual with an eye for women's fashion and passion to succeed. Strong visual background, sound organization and operational skills Minimum of 2 years retail Store Management position/experience in women's apparel (or related field) Ability to work flexible schedule including nights and weekends Strong verbal and communication skills Strong observation skills - identifying and assessing customer and employee behavior, reactions, and floor awareness Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures Ability to create a quality working environment that will encourage others to develop and excel Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work. Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.

Client is women's contemporary brand. Client will be disclosed after you are considered for an interview with them. SALARY: $90-$100k + monthly bonus structure The Store Manager is responsible is responsible for driving the business forward by providing an exceptional customer experience and creating long-lasting client relationships. The Store Manager is a sales floor role, focused on creating an environment in which feedback is constant and the customer is always the top priority. It is the responsibility of the Store Manager to cultivate a store team that supports and motivates one another, and to create a legacy for themselves. This individual must oversee and manage the operations of the store to ensure they run smoothly, optimizing profitability and efficiency. THE RESPONSIBILITIES: Meet personal and store sales goals by ensuring that each customer receives outstanding customer service Establish a returning client business by developing and maintaining long lasting relationships Actively outreach to client base to strengthen relationship via email, phone call and text messaging Utilize company selling culture and training tools to meet and exceed KPI expectations Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists Maintain an active sales floor presence to lead by example and coach staff to develop strong client relationships Provide in the moment feedback on the sales floor, with the goal of inspiring and developing the sales team Maintain organization, upkeep, and cleanliness of both the front and back of house Recruit, hire, onboard, and train all new hires Participate in all Divisions of Responsibility (Human Resources, Operations, Client Services, and Visuals) to support overall business and develop as a well-rounded leader Ensure the integrity of payroll and the payroll process Actively support Diversity, Equity, and Inclusion initiatives Ensure that the sales floor is maintained and beautifully reflects the brand Cultivate an environment which promotes teamwork and comradery Remain coachable and open to feedback to continuously develop in your role Act as a leader in the District and as a partner to fellow Store Managers REQUIREMENTS: Previous management experience required Previous sales experience required Ability to constantly bend, open, lift, carry and move merchandise and fixtures up to 25 pounds as needed Continuous standing and walking; ability to move around all store areas and be accessible to customers Ability to occasionally climb ladders as needed Ability to work daily with telephone, POS and computer equipment Ability to work a flexible schedule including days, nights, weekends, and holidays

Our values start with our people, join a team that values you!We are the nation's largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.As part of our team, you will experience:Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.GENERAL PURPOSE:Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment. Recruits, trains and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity. ESSENTIAL FUNCTIONS:General Operating Requirements:• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working. • Analyzes Store reports to evaluate controllable expenses and overall Store performance. • Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed. • Ensures proper scheduling of Associates to meet business objectives. • Accepts special assignments as directed by Leadership. • Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.Organizational Development: • Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates. • Through selection, training and motivation, strives to reduce Store turnover. Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contests and training. Ensures all required training courses are prioritize and completed in a timely manner. • Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed. • Ensures compliance with Ross personnel policies and procedures. • Manages Associate Relations issues, consulting with the District Manager as needed. • Ensures compliance with all State, Local and Federal regulations.Expense Control: • Leads all expenditures to be within budget. • Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.Maintaining a Safe & Secure Environment: • Maintains adherence to Company safety policies and ensures the safety of Associates and Customers • Ensures all Associates understand and can execute emergency operating procedures.Customer Service: • Treats all Customers, Associates, and other leaders with respect. • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. • Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision. • Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.Personal and Store Brand: • Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times. • Represents and supports the Company brand at all times. • Manages Store to ensure a clean, neat, easy to shop environment. • Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.Merchandise Processing and In-Store Marketing • Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. • Ensures merchandise is presented and organized according to Company merchandising guidelines. • Urgently manages merchandise processing to the sales floor within the expected Company timeframe.Loss Prevention: • Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals. • As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. • Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. • Responsible for leading the annual inventory process including preparation and execution of inventory guidelines. • Monitors mark-out-of-stock policy to ensure proper administration. COMPETENCIES: • Manages Work Processes • Business Acumen • Plans, Aligns & Prioritizes • Builds Talent • Collaborates • Leading by Example • Communicates Effectively • Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: • Five or more years of Store management experience in a retail environment. • Must maintain a high level of Customer service. • Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels. • Ability to train, coach and develop Associates at all levels. • Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results. • Fluency in English. • Must exercise considerable independent judgement and discretion. • Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA:Ability to use all Store equipment, including PDTs, registers and PC as required.Ability to spend up to 100% of working time standing, walking, and moving around the Store.Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.Ability to occasionally push, pull and lift more than 25 lbs.Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.Ability to perform basic mathematical calculations commonly used in retail environments.Certain assignments may require other qualifications and skills. SUPERVISORY RESPONSIBILITIES:Direct supervision of Assistant Store Manager, Area Supervisors and all Retail Associates. DISCLAIMERThis job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Job DescriptionAs the Director, Operations & Strategic Projects at CredLens, you will play a pivotal role in driving operational excellence, applied research, and strategic projects across the organization. This role blends research analysis, project management, and organizational strategy to accelerate the growth and impact of CredLens - a national data trust committed to delivering verified outcomes for non-degree credentials. You will serve as a connector between research, strategy, and operations, ensuring projects are effectively scoped, executed, and aligned with the organization's mission. The ideal candidate thrives in a startup environment, balances analytical rigor with hands-on execution, and brings exceptional communication and organizational skills to a rapidly evolving team. CredLens is building a nonprofit national data trust focused on verified outcomes for non-degree credentials. The effort is an initiative launched by the Strada Education Foundation in 2024. CredLens will deliver actionable insights and power ongoing research for industry-based, professional, and workforce credentials. CredLens is designed to fill the data gap for non-degree credentials. The attainment of these credentials is growing, but there is little to no data tracking their outcomes. CredLens will offer tailored data analytics and visualizations to credential issuers, workforce training providers, philanthropic funding partnerships, and state system partnerships to support the continuous improvement of credential quality and to support informed funding and scaling decisions. The Director, Operations and Strategic Projects has four core responsibility areas, listed below with the approximate time required.Area 1: Strategic Operations & Project Management (40%) Lead cross-functional initiatives that align with organizational priorities - including state data collaborations, workforce policy research, and operational improvement projects. Develop project plans, manage timelines, and ensure accountability across teams. Build and refine organizational processes and systems to improve efficiency and scalability. Support internal reporting, dashboards, and KPIs to track progress against strategic goals. Area 2: Strategic Planning & Special Projects (30%) Support leadership in developing strategic frameworks, business plans, and growth initiatives. Coordinate high-priority initiatives and partnerships - including philanthropic funders, state systems, and postsecondary institutions. Serve as a thought partner to senior leaders on research translation, communications, and stakeholder engagement. Area 3: Research & Analysis (20%) Conduct applied research on topics such as workforce Pell, credential quality, and outcomes measurement. Translate complex data into actionable insights and narratives for internal and external audiences. Partner with the research and data teams to design and execute studies that inform national credentialing policy and practice. Produce briefs, memos, and presentations synthesizing findings and policy implications. Area 4: Collaboration & Communication Represent CredLens in cross-sector conversations with education, workforce, and data partners. Draft high-quality materials for funders, partners, and executive communications. Facilitate collaboration across internal teams and external stakeholders, ensuring consistent messaging and follow-through. Education & Experience Education: Bachelor's degree or equivalent progressively responsible experience. 8+ years of experience in operations, or strategy in education, workforce development, or related sectors. Proven track record managing complex, multi-stakeholder projects from conception to completion. Strong applied research skills: data interpretation, policy analysis, and translating findings into actionable insights. Demonstrated ability to thrive in a fast-paced, startup or early-stage environment. Skills Required Exceptional verbal and written communication skills. Analytical, detail-oriented, and intellectually curious. Strong time management, prioritization, and follow-through. Skilled in Google Workspace, Excel, data visualization, and project management tools (e.g., Asana, Monday, or Smartsheet). Comfortable navigating ambiguity and building structure where none exists. Mission-driven, collaborative, and grounded in values of inclusion, learning, and innovation. The pay range listed is based on national compensation benchmark data and may vary depending on skills, experience, job-related knowledge, variations in cost of labor, and in some cases, geographic location. The exact job offer will be determined based on several factors such as the candidate's individual skills, qualifications and experience relative to the requirements of the role. The range displayed with the job posting represents the minimum and maximum target for new hire salaries for the position across the U.S. The company also reviews and considers internal equity (current employee salary) when hiring new employees to the organization. The range is the expected starting base salary for someone hired into this position with room to grow professionally, including increased earning potential beyond the starting pay range. Beyond a new hire's base salary, Strada also offers all full-time employees a comprehensive employee benefit package. Mission and Values Alignment:Committed to providing equitable pathways to opportunity through PSET, particularly for individuals who have faced significant barriers. Demonstrated alignment with CredLens' guiding values, commitment to building a strong and healthy workplace culture, and working in a collaborative environment. Strategy and Innovation Leadership:Adept at operationalizing strategy and effectively communicating strategic endeavors within the organization and in external contexts, both verbally and in writing. Particular skill in designing annual plans, monitoring progress, and refining plans as needed. Adaptable with tolerance for ambiguity. Able to problem-solve and navigate varied viewpoints. Capacity to refine efforts based on evidence that change is needed. Ability to lead efforts to visualize and monitor change. Capability to see and support innovative ideas and opportunities across the organization, and to embed innovation within operational plans. Capabilities in taking the perspective of others and adapting an agenda and approach - toward a shared aim - accordingly. Strategic Problem Solving: Ability to effectively utilize a hypothesis-driven approach to problem solving, with effective quantitative and communication skills. Ability to take on broad-reaching and sometimes ambiguous questions while working collaboratively and cross-functionally with Strada team members across the organization. Execution and Operations Leadership:Ability to translate innovative, strategic ideas into tangible, actionable steps, as well as to effectively monitor progress and partner with others on identifying improvements during implementation to increase the likelihood of successful execution. DEI Commitment:Commitment and professional experience advancing diversity, equity, and inclusion within and organization, including incorporating stakeholder perspectives in the design, implementation, and evaluation of strategic efforts. Relationship Building and Collaborative Capabilities: Demonstrated ability to cultivate, grow, and manage positive, mutually beneficial relationships at all levels of an organization and with partners outside the organization. Strong communication, interpersonal and relationship management skills-including identifying and working through challenges-underscored by strong judgment and emotional intelligence. Proven collaborator, able to work with colleagues at all levels in the organization. Diversity, equity, and inclusion are central to CredLens' organizational vibrancy, employee experience, and mission. We strongly encourage applicants from people of color/the global majority, immigrant, bilingual, and bicultural individuals; people with disabilities, members of the LGBTQIA2S+ and gender nonconforming communities; and people with other diverse backgrounds and lived experiences. We believe every member on the team enriches our workplace by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and discover, design, and deliver critical insights and solutions.

Digital Harbor Foundation is dedicated to fostering learning, creativity, productivity, and community through education with a vision of digital equity for everyone. Driven by our sincere belief that access to opportunity is a basic right, we take bold yet practical actions to support making a better future now. Through a portfolio of projects focused on developing leadership within communities, we support those closest to challenges to take deliberate actions based on a design thinking approach, backed by data analysis, grounded in a practice of collective impact, and driven by a commitment to racial equity. At Digital Harbor Foundation, the Operations & Administrative Manager is responsible for managing and strengthening the organizational functions of Human Resources and Operations. This role provides strategic and operational oversight, supports organizational compliance, and ensures a high-quality employee experience. The Operations & Administrative Manager reports to the Chief Operating Officer (COO) and is an integral member of the Operations Team. Education and Experience Requirements Associates Degree in a related subject desired, Bachelor's preferred. 5+ years of administrative assistance experience, preferably in human resources. Experience in nonprofits, education or technology is highly valued. Knowledge, Skills and Abilities High level of interpersonal and ethical skills to handle highly sensitive and confidential information, situations, and documentation. Superb verbal and written communication skills with attention to detail in composing and editing materials. Comfort proactively learning new skills. Comfort using HR databases and systems. Ability to collaborate on informal and formal team-based projects. Forward-thinking, proactive approach to organizational improvement. Proficient with Google Suite (Sheets, Docs, Slides). Additional Notes This position is based in the Baltimore, MD office of Digital Harbor Foundation with opportunities for telework. Role and Responsibilities Human Resources Management Serve as a primary resource for employees regarding HR needs, including employee changes, profile updates, direct deposit confirmation/changes, and general HR inquiries. Provide guidance to employees and supervisors regarding policies, procedures, and HR best practices. Recruitment & Hiring Management Oversee all recruitment activities including developing s and hiring plans, posting positions, managing applicant tracking, screening candidates, and coordinating multi-stage interview processes. Ensure consistent and equitable hiring practices aligned with organizational values. Lead new hire onboarding including documentation, reference checks, HR orientation, and coordinated onboarding schedules. Ensure compliance with USCIS Form I-9 Employment Eligibility Verification requirements. HR Technical & Functional Administration Manage first-level technical support for internal HR systems (Paycom, Carefirst, Health Equity, UNUM). Maintain and regularly update HR documentation including the HR Notion site, employee handbook, policies, processes, and forms. Human Resources Information System (HRIS) Management Oversee HRIS data accuracy by entering and auditing information for employees, contractors, interns, and volunteers. Generate reports and communicate with employees to ensure all required documents are complete and current. Benefit Administration & Management Manage enrollment, cancellation, and changes to benefits. Lead annual open enrollment, including communication, coordination, and supporting employees with elections. Process enrollment, cancellation, and changes of benefits. Provide support regarding annual open enrollment communication and election process. Performance Management Manage mid-year and end-of-year performance evaluation processes. Assist in researching, evaluating, and recommending performance management platforms to support improved and more streamlined performance review cycles in the future. Support supervisors with documentation, process adherence, and implementation of any updated performance management tools or systems. HR Compliance & File Maintenance Maintain compliant, organized personnel files in Google Drive with appropriate and consistent access permissions. Support ongoing HR compliance efforts, audits, and documentation reviews. Upload documents and forms to employees' personnel files. Operations Management Coordinate building maintenance needs for the Tech Center in partnership with the City. Manage receipt, documentation, deposit, and reporting processes for mail and checks received at the Tech Center. Support organizational operational processes, workflows, and documentation improvements. Ad-Hoc, Incidental Tasks, Projects, or Reports Support special projects, reporting initiatives, and process improvements as assigned. Complete incidental tasks that contribute to the smooth functioning of the Operations Team. Draft general organizational correspondence and follow up on administrative matters. Create agendas and participate in meetings, as necessary. Other Duties Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or new ones may be assigned, with or without notice. Compensation Compensation for this full-time position is $65,000 - $70,000 annually, commensurate with experience. Digital Harbor provides a best-in-class comprehensive set of benefits to support the team. All regular, full-time employees are eligible for to receive: Health Benefits & Insurance Carefirst Blue Cross Blue Shield - Health, Dental, and Vision Insurance (100% of the premium paid for employees and 85% of dependents) Pre-Tax Health Savings Account (HSA) (with $275 monthly employer contributions) Pre-Tax Flexible Savings Account (FSA) Paid Accidental Death & Dismemberment (AD&D) Insurance Paid Short-Term & Long-Term Disability Insurance Paid Basic Life Insurance Supplemental Voluntary Life Insurance (Employee, Spouse & Dependent Children) Total Pet Plan and Supplemental Wishbone Pet Insurance Employee Opportunity Program (EAP) - Health and Wellness Wellness Reimbursement Program Retirement 401k Retirement Plan (with 6% matching) Paid Time Off 15 Days Paid Time Off Per Year 20 Days Paid Time Off Per Year (after 3rd Anniversary) 25 Days Paid Time Off Per Year (after 6th Anniversary) 16 Paid Holidays (14 common plus 2 flexible holidays, including Dec 25 - Jan 1) Paid Bereavement Leave Paid Parental Leave for Moms and Dads (two weeks after first year) If our mission and vision align with your personal values, please apply! A cover letter outlining your qualifications for the position along with your resume is required. Interviews will be conducted virtually. Digital Harbor is an equal opportunity employer. Powered by JazzHR sq UtgAw6lR

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years' experience in the event management, food and beverage, or related professional area. CORE WORK ACTIVITIES Managing Banquet Operations • Projects supply needs for the department, (e.g., tables, and chairs, banquet tables, meeting sets, props). • Applies knowledge of all laws, as they relate to an event. • Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction. • Adheres to and reinforces all standards, policies, and procedures. • Maintains established sanitation levels. • Manages departmental inventories and maintains equipment. • Schedules Event Services staff to forecast and service standards, while maximizing profits. • Assists team in developing lasting relationships with groups to retain business and increase growth. Participating in and Leading Banquet Teams • Sets goals and delegates tasks to improve departmental performance. • Conducts monthly department meetings with the Banquet team. • Applies and continually broadens knowledge of food and wine pairings and cuisine with emphasis on current event trends. • Acts as a liaison to the kitchen staff. • Leads shifts and actively participates in the servicing of events. Executing Event Services Operations and Maintaining Inventories • Attends pre-event meetings as needed to understand group needs. • Establishes consistent standards for meeting room sets and VIP meeting room sets. • Conducts function room inspections prior to each function to verify the room is set according to specifications. • Maintains cleanliness and sanitation standards in all event operation areas. • Acts as a liaison between Banquets, Event Planning, Event Technology teams and the group contact throughout the event. • Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers). • Coordinates routine maintenance to verify a quality meeting facility. • Resolves issues and/or suggest alternatives to previous arrangements if necessary. • Attends and participates in all pertinent meetings. • Leads shifts and actively participates in the servicing of events. • Verifies function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements. Verifying and Providing Exceptional Customer Service • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Responds to and handles guest problems and complaints. • Encourages employees to provide excellent customer service. • Verifies employees understand expectations and parameters. • Strives to improve service performance. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Reviews comment cards and guest satisfaction results with employees. Conducting Human Resources Activities • Communicates and executes departmental and property emergency procedures and verifies staff are trained in safety procedures. • Observes service behaviors of employees and provides feedback to individuals. • Monitors progress and leads discussion with staff each period. • Participates in the development and implementation of corrective action plans. • Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction. • Attends and participates in all pertinent meetings. • Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team. • Conducts associate performance appraisals and provides feedback as needed. • Solicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns. • Observes service behaviors of associates and provides feedback to individuals. • Communicates performance expectations in accordance with job descriptions for each position. • Verifies property policies are applied fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. • Brings issues to the attention of supervisor and/or Human Resources as necessary. • Verifies associates understand expectations and parameters. • Delegates tasks to verify room sets are “on time” and meet Event Service Standards. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Exciting Opportunity: Regional Director of Operations CORY is hiring a Regional Director of Operations who is passionate and driven about leading teams and driving operational performance, ready to innovate and make a real impact every day. About Our Client: Our client is an innovative real estate owner-operator that manages a national network of flex-office spaces to support small- to mid-sized businesses. They are expanding nationwide and hiring talented industry leaders to join their team! Your Responsibilities as a Leader: Oversee the performance of a portfolio of 10 assets nationwide Provide new and innovative approaches to continuous improvement through property management operations, which support improved efficiencies and performance. Ensure alignment with local, state, and federal regulations. Lead, coach, develop a strong team, and communicate with important stakeholders. Develop and manage annual budgets for the assigned portfolio and oversee the attainment of budgeted goals. Coordinate work activities and services from vendors, consultants, and other contractors as needed. Detailed knowledge of property competition and other market conditions affecting leasing and operations. The Skills & Experience You Possess: A minimum of 5+ years of experience managing and leading multisite teams on a national scale Proven success in managing and improving operational efficiency. Strong leadership skills; passionate and committed to the development of staff. Ability to travel within the assigned territory. Perks and Benefits You'll Receive: Competitive salary, bonuses, etc. Total Comp: $135K-$185K Health, Dental, Vision, Paid Holidays, and more How to Apply & Be Selected: Send your resume to resumes@coryexecutive.com, and our team will reach out with next steps if selected. Want to join The CORY Network? Check out CORY job listings and join our newsletter for upcoming opportunities that align with your professional goals. CORY is hiring a Regional Director of Operations who is passionate and driven about leading teams and driving operational performance, ready to innovate and make a real impact every day. About Our Client: Our client is an innovative real estate owner-operator that manages a national network of flex-office spaces to support small- to mid-sized businesses. They are expanding nationwide and hiring talented industry leaders to join their team! Your Responsibilities as a Leader: Oversee the performance of a portfolio of 10 assets nationwide Provide new and innovative approaches to continuous improvement through property management operations, which support improved efficiencies and performance. Ensure alignment with local, state, and federal regulations. Lead, coach, develop a strong team, and communicate with important stakeholders. Develop and manage annual budgets for the assigned portfolio and oversee the attainment of budgeted goals. Coordinate work activities and services from vendors, consultants, and other contractors as needed. Detailed knowledge of property competition and other market conditions affecting leasing and operations. The Skills & Experience You Possess: A minimum of 5+ years of experience managing and leading multisite teams on a national scale Proven success in managing and improving operational efficiency. Strong leadership skills; passionate and committed to the development of staff. Ability to travel within the assigned territory. Perks and Benefits You'll Receive: Competitive salary, bonuses, etc. Total Comp: $135K-$185K Health, Dental, Vision, Paid Holidays, and more How to Apply & Be Selected: Send your resume to resumes@coryexecutive.com, and our team will reach out with next steps if selected. Want to join The CORY Network? Check out CORY job listings and join our newsletter for upcoming opportunities that align with your professional goals.

At CenCore Group, we elevate security solutions beyond the industry standard to our exclusive CenCore standard. As a top-tier provider in the rapidly evolving intelligence community, CenCore Group is at the forefront of designing, building, securing, and maintaining AI ecosystems where big technology meets national security. With a track record of proven performance in the NatSec space, we have become the trusted source for insight, analysis, and the implementation of both physical and digital security solutions. Our company is experiencing massive growth, driven by our strong leadership and exceptional work culture. We are currently seeking a reliable, cleared professional to join our dedicated team. Job Summary: The Director - Operations & Training is responsible for the overall leadership, strategic oversight, and operational integrity of access control services supporting an Intelligence Community customer. This position ensures the contract's success by delivering exceptional site performance, maintaining compliance with IC security protocols (including ICD 705), and developing a robust, compliant training framework tailored for a cleared workforce. The Director will oversee all SCA-covered access control personnel, site managers, and training leads, while serving as the primary interface with government security stakeholders. Responsibilities: Client & Government Interface: Serve as primary POC for the customer's COR, COTR, and physical security officers. Deliver contract briefings, staffing updates, incident reports, and performance metrics regularly to government stakeholders. Respond swiftly to escalated operational concerns or emergency response incidents at secure locations. Operational Oversight: Lead daily contract operations across multiple secure IC facilities, ensuring access control personnel adhere to customer standards and SOPs. Direct SCA-compliant staffing models, including scheduling, post coverage, and shift management across 24/7/365 operations. Ensure operational alignment with ICD 705, IC clearance protocols, and physical security requirements specific to the agency. Maintain accurate accountability and reporting of cleared personnel and contract deliverables. Responsible for assuring all operations at all sites are conducted IAW agency SOPs and ICD705 standards. Coordination and drive recruiting and onboarding activities as required to meet customer post and scheduling requirements. Training Program Development: Design and manage a training program tailored to IC mission environments, including post orders, secure facility access protocols, prohibited item detection, and counterintelligence awareness. Conduct initial onboarding, badging preparation, and refresher training for all access control officers and site leads. Ensure all training aligns with SOW requirements, customer directives, and evolving threat environments. Maintain thorough training documentation, certifications, and audit-ready records in compliance with IC regulations. Oversees training personnel and resources for assigned programs. Ensures the training curriculum/POI meets program requirements and that trainees meet all specified training standards Compliance & Quality Assurance: Implement an inspection-ready quality control program across all sites, ensuring adherence to SOPs and contractual metrics. Lead internal audits, respond to customer inspections, and implement CAPs (Corrective Action Plans) as needed. Conduct post and personnel evaluations and proactively address deficiencies. Track KPIs and metrics related to post coverage, incident response, and training completion. Develop and implement quarterly audit and performance assurance programs as required to assure operational compliance with established SOPs and standards. Personnel & Workforce Management: Oversee site supervisors, training coordinators, and access control leads across geographically dispersed secure facilities. Support SCA compliance related to wage determinations, fringe benefits, and shift differentials. Partner with HR and Security to ensure smooth onboarding of cleared personnel, clearance crossovers, and reinvestigations. Mentor and develop a high-performing cleared workforce capable of supporting the mission's tempo. Global: Accountable for managing operations and functioning as the Operations Manager, in contrast to the Project Manager. Reports to the contracts PM. Responsible for overseeing and managing the personnel in Access Control, Visitor Services, Operations/Communications Center, and CST. Qualifications: Bachelor's degree in Homeland Security, Criminal Justice, Intelligence Studies, or related field; advanced degree preferred. 10+ years of experience managing government or intelligence access control operations. 5+ years in a leadership role overseeing SCA personnel in a secure environment. Proven experience supporting IC clients, including compliance with ICD 705, TEMPEST controls, and badge-access protocols. Active TS/SCI with Polygraph required at time of hire. Strong knowledge of physical security practices, contractor onboarding, post operations, and IC security standards. Preferred Qualifications: Experience managing large-scale security or access control contracts with >100 SCA personnel. Knowledge of DS-1838, JPAS/DISS and IC onboarding processes. Formal training certifications (e.g., Certified Protection Professional - CPP, IC security training accreditations). Familiarity with electronic access control systems, VMS, and visitor control centers in SCIF environments. Work Travel & Physical Requirements: May require local and occasional CONUS travel between IC campuses (up to 25%). On-call availability during after-hours emergencies or customer escalations. Frequent presence required at customer site(s) to oversee operations and staff performance. Cencore Group is an equal opportunity employer and values diversity in its workforce. We offer a competitive salary, benefits package, and opportunities for professional growth. If you possess the necessary qualifications, we encourage you to apply for the position of Operations & Training Director with our esteemed organization.

Discover Your Purpose with Us at Seaton Senior Living! As Regional Director of Operations, you'll play an essential role in enriching the lives of seniors, creating meaningful connections, and making a difference every single day. Your Role: As the Regional Director of Operations, you will support, lead, and direct multiple communities to achieve operational and financial success. You'll be responsible for ensuring resident satisfaction, delivering high-quality care and services, and driving occupancy and revenue growth across your region. Position Highlights: Status: Full Time Schedule: Remote with extensive travel throughout the Mid-Atlantic region (NY, NJ, PA, DE, MD, DC, VA) Location: Must reside in the Baltimore, MD area - Remote with extensive travel Rate of Pay: $155-160K base + bonus Travel: Extensive regional travel required What You'll Do * Lead operations by directing and coordinating activities in alignment with Seaton Senior Living's goals, objectives, and policies * Communicate a clear, resident-focused vision across communities * Review annual resident satisfaction surveys and implement programs to increase satisfaction * Manage and hold Executive Directors accountable for achieving community-specific and organizational goals * Partner with Executive Directors to develop strategies that meet NOI expectations * Maximize occupancy to achieve or exceed budgeted revenue goals * Develop and execute occupancy growth plans * Review monthly financial statements; collaborate with Executive Directors to address deficiencies * Maintain awareness of competition and industry trends * Maintain a strong presence in the communities, spending the majority of your time onsite Supervisory Responsibilities * Oversee recruitment, hiring, employee relations, and separations of community leaders in accordance with policy * Provide oversight and accountability for Executive Directors to ensure operational efficiency and financial success * Delegate authority, responsibility, and accountability appropriately across leadership teams * Lead the regional team in alignment with Seaton's mission and values * Foster teamwork, accountability, and proactive problem-solving * Promote leadership development, best-practice sharing, and collaboration across communities Qualifications * Bachelor's degree in a related field required * Minimum of five years' senior living leadership experience, including combined Sales and Operations responsibilities * Excellent written and verbal communication skills, including strong presentation abilities * Ability to analyze financial reports, performance metrics, and data to guide decisions * Proficiency with Microsoft Office (Word, Excel, Windows) and ability to adapt to technology platforms * Strong leadership and team-building skills; able to inspire and hold others accountable * Demonstrated judgment, problem-solving, and decision-making skills, with the ability to balance multiple priorities in fast-paced settings * Positive client service attitude with a commitment to resident satisfaction and organizational values Why Join Us? * Enjoy a comprehensive benefits package - medical, dental, vision, PTO, 401(k), and more for eligible positions * Thrive in a purpose-driven environment that puts residents first * Join a collaborative, supportive leadership team that values your voice * Build meaningful connections and create lasting impact for residents and their loved ones Benefits You'll Enjoy: * Competitive wages * Early access to earned wages before payday! * Flexible scheduling options * Paid time off and Holidays (full-time) * Comprehensive benefits including health, dental, vision, life and disability (full-time) * 401(k) with employer match * Paid training and professional development opportunities * Meals and uniforms provided * Employee Assistance Program About Seaton Senior Living Seaton Senior Living is part of the Discovery Senior Living family of companies, one of the nation's largest senior living operators. With a focus on performance, innovation, and lifestyle personalization, Seaton manages and enhances senior living communities across the U.S., supporting more than 6,500 residents nationwide. Equal Opportunity Employer We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V A Note to Applicants This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis. Agency Policy We do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly. Employment Scam Warning We only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information.

Requirements A day in the life of a VP of Branch Operations will include: Promoting a sales culture and ensures that staff receive proper training and coaching to demonstrate abilities to sell/cross-selling products based on member needs Leading and motivating a group of branches to attain or exceed branch loan, deposit, and revenue goals Coaching and mentoring branch managers and staff on career development and sales process. Creating and foster a culture of exceptional member service and sales Being responsible for final approval of hiring, escalated progressive discipline, performance evaluation approvals, and performance development of staff. Conducts interviews, screening processes, hiring and performance management of Branch Managers and their staff as needed Assisting managers in resolving complex member complaints Monitoring the branch operating results relative to the goals that have been established by the executive team. Develops individual and team goals to reach branch goals Assisting in directing the planning, recommending, and implementing programs and policies within the branches. Monitoring branch activity, including tellers - number of transactions, volume, teller errors, cash ordering and ATM balancing, full vault security and balancing. Working with the PVP of Business Development to develop operational procedures to maximize efficiency and quality of work to provide consistent quality service to members. Holding periodic staff meetings to discuss areas needing improvement, changes in procedures, new developments, or services and to present general information. Managing sales, service, and operational results by analyzing, planning, organizing, budgeting, monitoring/controlling, problem solving, decision making and managing change. Deliver reports in a timely and accurate manner. Some travel required (branches) Experience: Ten years or more of similar or related experience to include seven years in financial institution/banking in a management role Education: A two- year college degree or completion of specialized certification/training Corresponding experience Top benefits or perks: Joining Lafayette Federal comes with perks to support you in your personal and professional journey. We provide employees with a generous benefits package including: Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan) Fully funded deductible (HMO Plan) 401k employer matching contribution Income protection with life insurance, short and long-term disability Paid time off, holiday leave & birthday leave Educational assistance Commuter benefits program and more! The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job. Pay: $111,935 - $125,000 annually depending on experience and qualifications. *Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer *EOE/AA/DISABILITY/VETERAN

At Johns Hopkins Community Physicians (JHCP), we bring Johns Hopkins Medicine to our communities. With more than 40 locations throughout Maryland, Virginia, and Washington DC, we have opportunities for you to join our amazing team of healthcare professionals, right in your neighborhood. You don't have to travel far to find your next great opportunity! You belong here! Johns Hopkins Community Physicians is looking for an Administrative Operations Manager at our Family Medicine Practice in Belcamp, MD. Reporting to the Practice Administrator at a comprehensive, multi-specialty site, is responsible for assisting the Practice Administrator or Director in the daily operations of the health center with an emphasis on managing front office staff including budget management and the hiring, supervision, staffing, evaluation and discipline of Human Resources. Additionally, this position focuses on customer service and continuous improvement of operations. Works effectively with patients to resolve customer service issues, and with Patient Accounting to ensure maximization of collections. Develops and implements common priorities and goals related to providing optimal customer service, maximizing operational efficiency, and assuring financial viability. The Administrative Manager must demonstrate, through leadership example, visible organizational support and a positive attitude to create a positive work environment. What awaits you! * Medical, Dental, Vision Insurance * 403B Savings Plan w/employer contribution * Paid Time off & Paid holidays * Employee and Dependent Tuition assistance benefits * Free Parking * Refer a friend to Johns Hopkins, opportunity to earn $$$ * Health & Wellness programs and more! Location: 103 Bata Blvd, Belcamp, Maryland 21017 Shift: Exempt - Full-time - 40 hours per week Requirements: * Work requires a level of knowledge in healthcare and/or business administration, as acquired through completion of an Associate's degree or related equivalent experience. Experience may be substituted in lieu of an Associate's degree at a 2:1 ratio. Equivalent would be 4 years of experience for education AND 2 years of supervisory/management experience for a total of 6 years of healthcare experience needed to qualify for Admin Ops Manager. * Two years of healthcare management experience, in an ambulatory setting, with direct supervision of staff is required. Must demonstrate a record of increasing job responsibility linked to accomplishments in health care management. Salary Range: Minimum $29.40/hour - Maximum $51.46/hour. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Job Details Ellicott City, MD Full Time $80000.00 - $86000.00 Salary/year Day Admin - ClericalDescription The Director of Operations manages and oversees four areas of The Arc's daily operations: 1) Facility Management, 2) Vehicle Fleet Management, 3) Technology, and 4) Administration. In this role, the Director is responsible for ensuring efficiency, productivity, and alignment with strategic goals, while also leading and developing teams. The Director works cooperatively with others; treats their team members and others with dignity and respect; focuses on solving conflict proactively and positively; aids others when needed; recognizes The Arc's culture and incorporates the mission and core values into daily activities; understands that they are part of ONE team to accomplish ONE mission. Responsibilities Provide leadership and direction to the Operations team. Guide the team in executing plans and initiatives that align with the mission of the organization and departmental goals. Collaborate with executive leadership to define organizational strategic priorities, goals and the annual budget. Ensure department goals and objectives support the mission, vision and strategic direction of the organization. Work in partnership with the Development department to secure capital grants for facilities, technology, fleet, and related operational needs. Manage procurement of vendors for operation and maintenance of assets, including the negotiation of contracts and deliverables. Oversee asset management and building security, including but not limited to, space planning and equipment needs. Manage special projects and perform other duties as assigned. Qualifications Bachelor's degree or Master's degree in management (or related fields). Five or more years of experience in management and operations in a nonprofit (preferred) setting. Experience in the field of disabilities preferred. The ability to successfully complete all The Arc of Howard County required trainings. Proven ability to lead, motivate, and develop teams. Proven ability to develop and implement strategic plans and lead projects related to the areas under management. Proven strong analytical and problem-solving skills applied to analyzing operational issues, identifying root causes, and developing effective solutions. Proven excellent communication and interpersonal skills applied to building strong relationships and fostering collaboration with internal and external partners. Understanding of financial principles and budgeting.