Also known as operations managers, operations officers prioritize and manage company resources in order to meet the organization's goals and objectives.
They provide support to all business departments, including administration, finance, and human resources, by ensuring operational activities are executed within budget and timelines, performing budget allocation and expense management for all business operational activities, and conducting regular operational reviews and audits for preventive maintenance.
Operations officers also set operational goals, guide staff in resolving issues, and ensure resource assignment, work allocation, training development, and performance assessments are completed in a timely manner.
In addition, they conduct regular meetings with staff to discuss operational updates, ideas, and issues, ensure customer complaints are handled accurately, develop and implement plans to improve operational effectiveness and efficiency, and provide excellent customer service in order to build and maintain strong relationships with customers.
Operations officers need customer service, interpersonal, leadership, organizational, time management, and communication skills. They also need bachelor's degrees in business administration, finance, or accounting.
People in this role typically earn roughly $23.98 an hour, which translates to $49,800 a year.
There is more than meets the eye when it comes to being an operations officer. For example, did you know that they make an average of $24.97 an hour? That's $51,944 a year!
Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.
There are certain skills that many operations officers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, leadership skills and management skills.
When it comes to the most important skills required to be an operations officer, we found that a lot of resumes listed 22.1% of operations officers included procedures, while 15.3% of resumes included customer service, and 13.3% of resumes included facility. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the operations officer job title. But what industry to start with? Most operations officers actually find jobs in the finance and technology industries.
If you're interested in becoming an operations officer, one of the first things to consider is how much education you need. We've determined that 62.3% of operations officers have a bachelor's degree. In terms of higher education levels, we found that 14.6% of operations officers have master's degrees. Even though most operations officers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become an operations officer. When we researched the most common majors for an operations officer, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on operations officer resumes include associate degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become an operations officer. In fact, many operations officer jobs require experience in a role such as platoon leader. Meanwhile, many operations officers also have previous career experience in roles such as executive officer or company commander.