What is an Operations Officer?

Also known as operations managers, operations officers prioritize and manage company resources in order to meet the organization's goals and objectives.

They provide support to all business departments, including administration, finance, and human resources, by ensuring operational activities are executed within budget and timelines, performing budget allocation and expense management for all business operational activities, and conducting regular operational reviews and audits for preventive maintenance.

Operations officers also set operational goals, guide staff in resolving issues, and ensure resource assignment, work allocation, training development, and performance assessments are completed in a timely manner.

In addition, they conduct regular meetings with staff to discuss operational updates, ideas, and issues, ensure customer complaints are handled accurately, develop and implement plans to improve operational effectiveness and efficiency, and provide excellent customer service in order to build and maintain strong relationships with customers.

Operations officers need customer service, interpersonal, leadership, organizational, time management, and communication skills. They also need bachelor's degrees in business administration, finance, or accounting.

People in this role typically earn roughly $23.98 an hour, which translates to $49,800 a year.

What Does an Operations Officer Do

There are certain skills that many operations officers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, leadership skills and management skills.

Learn more about what an Operations Officer does

How To Become an Operations Officer

If you're interested in becoming an operations officer, one of the first things to consider is how much education you need. We've determined that 68.5% of operations officers have a bachelor's degree. In terms of higher education levels, we found that 16.2% of operations officers have master's degrees. Even though most operations officers have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become an Operations Officer
Top Operations Officer Jobs Near You

Operations Officer Career Paths

As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, an operations officer can determine their career goals through the career progression. For example, they could start out with a role such as operations manager, progress to a title such as general manager and then eventually end up with the title vice president & general manager.

Operations Officer

Average Salary for an Operations Officer

Operations Officers in America make an average salary of $46,813 per year or $23 per hour. The top 10 percent makes over $98,000 per year, while the bottom 10 percent under $22,000 per year.
Average Operations Officer Salary
$46,813 Yearly
$22.51 hourly
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Roles and Types of Operations Officer

The role of an operations officer includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general operations officer responsibilities:

  • Researches and conducts due diligence, targeting activities, cover enhancement operations,
  • Manage a full range of operational
  • Direct all operations and training programs for the organization. Manage the flying

There are several types of operations officer, including:

Operations Manager

Role:

As an operations manager, you have a lot of responsibilities. You may need to oversee several departments, coordinate operations in public or private organizations, but the big takeaway here is that you're in charge.

The job entails so much more than just being in charge, you'll be formulating policies, staying on top of daily operations, and figuring out how to use certain materials and resources. Before you stress out, you will probably have supervisors who will help oversee each section. Deep breaths.

Since you're essentially making sure everything consistently runs smoothly, you'll probably grow accustomed to working overtime hours. Then again, once you're running a well-oiled machine (or team), you can kiss that stress goodbye.

  • Average Salary: $76,894
  • Degree: Bachelor's Degree

Operations Director

Role:

As an Operations Director, your responsibility is no less than making sure a business adopts the best possible work-flow and working environment. You make sure that operations run smoothly and at the highest efficiency while making sure that the interests of the employees are met as well.

You come up and implement an operational schedule, oversee daily operations, and make sure tasks are carried out to the fullest. You create reports evaluating the efficiency of your enterprise and make changes in areas that are slacking.

You create guidelines for your organization and make sure processes are up to speed with them, and you coordinate the work of different departments and supervise the development and implementation of staff evaluation by human resources.

  • Average Salary: $104,050
  • Degree: Bachelor's Degree

Operations Project Manager

Role:

Operations Project Manager is in charge of monitoring the performance of the project team. He/She ensures that the operations project meets the client's specifications and internal regulations. He/She manages the scope, budget, and schedule of the department. Furthermore, he/she monitors expenses based on budgetary guidelines and forecasts costs. The operations project manager meets with the clients to discuss project adjustments or additional tasks as required. They lead project execution and deliverables by determining the team's needs and concerns and enforcing strategic procedures. Also, they oversee assignments, work allocation, and other requirements for operations projects.

Employers seek candidates with at least a bachelor's degree in a related discipline. Candidates must have a minimum of two years of relevant work experience. You must possess communication, interpersonal, organization, time management, and presentation skills. You must be familiar with relevant policies, standards, and procedures. These experts make an average gross income of $85,279 annually. This falls between $57,000 and $129,000.

  • Average Salary: $90,352
  • Degree: Bachelor's Degree
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States With The Most Operations Officer Jobs

Mouse over a state to see the number of active operations officer jobs in each state. The darker areas on the map show where operations officers earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Operations Officer Jobs By State

RankStateNumber of JobsAverage Salary
1Texas4,502$57,061
2California2,674$58,667
3Georgia2,553$49,692
4Pennsylvania2,507$61,985
5North Carolina2,415$77,425
6Florida2,337$42,274
7Illinois2,295$56,995
8New York2,283$94,056
9Ohio1,996$70,572
10Massachusetts1,971$66,052
11Minnesota1,878$67,209
12Virginia1,828$78,146
13Washington1,782$82,357
14Michigan1,656$70,798
15Indiana1,563$53,880
16New Jersey1,479$79,660
17Maryland1,299$83,905
18Missouri1,264$43,499
19Wisconsin1,249$63,964
20Tennessee1,199$51,676
21Arizona1,187$43,565
22Colorado1,026$53,490
23Oregon971$65,767
24Alabama926$53,532
25South Carolina867$53,180
26Kentucky828$45,906
27Iowa797$47,449
28Louisiana685$48,340
29Kansas640$41,056
30Oklahoma605$43,220
31Mississippi605$31,232
32Arkansas593$33,389
33Nevada578$41,055
34Connecticut577$89,349
35Idaho539$44,515
36Utah527$38,547
37Nebraska507$44,953
38New Hampshire398$51,241
39New Mexico396$40,605
40Maine332$49,158
41West Virginia288$54,394
42South Dakota231$62,535
43Rhode Island229$65,897
44North Dakota168$61,066
45Montana163$47,066
46Delaware133$80,964
47Vermont123$46,496
48Alaska104$72,859
49Wyoming94$46,588
50Hawaii84$41,026

Operations Officer Education

Operations Officer Majors

Business
26.1 %
Criminal Justice
9.7 %
Political Science
7.3 %

Operations Officer Degrees

Bachelors

68.5 %

Masters

16.2 %

Associate

9.3 %

Top Colleges for Operations Officers

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition

$55,584

Enrollment

10,764

2. Northwestern University

Evanston, IL • Private

In-State Tuition

$54,568

Enrollment

8,451

3. University of Southern California

Los Angeles, CA • Private

In-State Tuition

$56,225

Enrollment

19,548

4. New York University

New York, NY • Private

In-State Tuition

$51,828

Enrollment

26,339

5. Pennsylvania State University

University Park, PA • Private

In-State Tuition

$18,454

Enrollment

40,108

6. University of Texas at Austin

Austin, TX • Private

In-State Tuition

$10,610

Enrollment

40,329

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition

$9,808

Enrollment

13,990

8. Northeastern University

Boston, MA • Private

In-State Tuition

$51,522

Enrollment

13,760

9. Bentley University

Waltham, MA • Private

In-State Tuition

$49,880

Enrollment

4,177

10. Lehigh University

Bethlehem, PA • Private

In-State Tuition

$52,930

Enrollment

5,030

Top Skills For an Operations Officer

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 30.1% of operations officers listed customer service on their resume, but soft skills such as communication skills and leadership skills are important as well.

Choose From 10+ Customizable Operations Officer Resume templates

Zippia allows you to choose from different easy-to-use Operations Officer templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Operations Officer resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Operations Officer diversity

Operations Officer Gender Distribution

Male
Male
78%
Female
Female
22%

After extensive research and analysis, Zippia's data science team found that:

  • Among operations officers, 22.0% of them are women, while 78.0% are men.

  • The most common race/ethnicity among operations officers is White, which makes up 67.7% of all operations officers.

  • The most common foreign language among operations officers is Spanish at 40.8%.

Online Courses For Operations Officer That You May Like

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Operational Risks Management ORM Case Studies for Risk Management, Compliance, Audit, IS Security, Banking Professionals...

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Best States For an Operations Officer

Some places are better than others when it comes to starting a career as an operations officer. The best states for people in this position are New York, Connecticut, Maryland, and Washington. Operations officers make the most in New York with an average salary of $94,056. Whereas in Connecticut and Maryland, they would average $89,349 and $83,905, respectively. While operations officers would only make an average of $82,357 in Washington, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Washington

Total Operations Officer Jobs: 1,782
Highest 10% Earn:
$159,000
Location Quotient:
1.24

$82,357

Avg. Salary

View 1,782 Operations Officer Jobs In WA

2. North Carolina

Total Operations Officer Jobs: 2,415
Highest 10% Earn:
$154,000
Location Quotient:
1.28

$77,425

Avg. Salary

View 2,415 Operations Officer Jobs In NC

3. New York

Total Operations Officer Jobs: 2,283
Highest 10% Earn:
$175,000
Location Quotient:
0.91

$94,056

Avg. Salary

View 2,283 Operations Officer Jobs In NY
Full List Of Best States For Operations Officers

How Do Operations Officers Rate Their Jobs?

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Top Operations Officer Employers

Most Common Employers For Operations Officer

RankCompanyAverage SalaryHourly RateJob Openings
1Citi$131,219$63.0948
2JPMorgan Chase & Co.$112,459$54.0723
3Scotiabank$103,510$49.7617
4State Street$101,424$48.7623
5Standard Chartered$90,040$43.2920
6Bank of America$83,698$40.2468
7BB&T$83,646$40.2126
8Wells Fargo$82,209$39.5245
9SunTrust$80,715$38.8122
10Central Intelligence Agency$75,374$36.2495
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Operations Officer Related Careers

Operations Officer Related Jobs

What Similar Roles Do

Resume For Related Jobs

Updated April 6, 2023