1. University of Pennsylvania
Philadelphia, PA • Private
Also known as operations managers, operations officers prioritize and manage company resources in order to meet the organization's goals and objectives.
They provide support to all business departments, including administration, finance, and human resources, by ensuring operational activities are executed within budget and timelines, performing budget allocation and expense management for all business operational activities, and conducting regular operational reviews and audits for preventive maintenance.
Operations officers also set operational goals, guide staff in resolving issues, and ensure resource assignment, work allocation, training development, and performance assessments are completed in a timely manner.
In addition, they conduct regular meetings with staff to discuss operational updates, ideas, and issues, ensure customer complaints are handled accurately, develop and implement plans to improve operational effectiveness and efficiency, and provide excellent customer service in order to build and maintain strong relationships with customers.
Operations officers need customer service, interpersonal, leadership, organizational, time management, and communication skills. They also need bachelor's degrees in business administration, finance, or accounting.
People in this role typically earn roughly $23.98 an hour, which translates to $49,800 a year.
There are certain skills that many operations officers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, leadership skills and management skills.
If you're interested in becoming an operations officer, one of the first things to consider is how much education you need. We've determined that 68.5% of operations officers have a bachelor's degree. In terms of higher education levels, we found that 16.2% of operations officers have master's degrees. Even though most operations officers have a college degree, it's possible to become one with only a high school degree or GED.
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, an operations officer can determine their career goals through the career progression. For example, they could start out with a role such as operations manager, progress to a title such as general manager and then eventually end up with the title vice president & general manager.
What Am I Worth?
The role of an operations officer includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general operations officer responsibilities:
There are several types of operations officer, including:
As an operations manager, you have a lot of responsibilities. You may need to oversee several departments, coordinate operations in public or private organizations, but the big takeaway here is that you're in charge.
The job entails so much more than just being in charge, you'll be formulating policies, staying on top of daily operations, and figuring out how to use certain materials and resources. Before you stress out, you will probably have supervisors who will help oversee each section. Deep breaths.
Since you're essentially making sure everything consistently runs smoothly, you'll probably grow accustomed to working overtime hours. Then again, once you're running a well-oiled machine (or team), you can kiss that stress goodbye.
As an Operations Director, your responsibility is no less than making sure a business adopts the best possible work-flow and working environment. You make sure that operations run smoothly and at the highest efficiency while making sure that the interests of the employees are met as well.
You come up and implement an operational schedule, oversee daily operations, and make sure tasks are carried out to the fullest. You create reports evaluating the efficiency of your enterprise and make changes in areas that are slacking.
You create guidelines for your organization and make sure processes are up to speed with them, and you coordinate the work of different departments and supervise the development and implementation of staff evaluation by human resources.
Operations Project Manager is in charge of monitoring the performance of the project team. He/She ensures that the operations project meets the client's specifications and internal regulations. He/She manages the scope, budget, and schedule of the department. Furthermore, he/she monitors expenses based on budgetary guidelines and forecasts costs. The operations project manager meets with the clients to discuss project adjustments or additional tasks as required. They lead project execution and deliverables by determining the team's needs and concerns and enforcing strategic procedures. Also, they oversee assignments, work allocation, and other requirements for operations projects.
Employers seek candidates with at least a bachelor's degree in a related discipline. Candidates must have a minimum of two years of relevant work experience. You must possess communication, interpersonal, organization, time management, and presentation skills. You must be familiar with relevant policies, standards, and procedures. These experts make an average gross income of $85,279 annually. This falls between $57,000 and $129,000.
Mouse over a state to see the number of active operations officer jobs in each state. The darker areas on the map show where operations officers earn the highest salaries across all 50 states.
|Rank||State||Number of Jobs||Average Salary|
Philadelphia, PA • Private
Evanston, IL • Private
Los Angeles, CA • Private
New York, NY • Private
University Park, PA • Private
Austin, TX • Private
Vestal, NY • Private
Boston, MA • Private
Waltham, MA • Private
Bethlehem, PA • Private
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 30.1% of operations officers listed customer service on their resume, but soft skills such as communication skills and leadership skills are important as well.
Zippia allows you to choose from different easy-to-use Operations Officer templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Operations Officer resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
After extensive research and analysis, Zippia's data science team found that:
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Some places are better than others when it comes to starting a career as an operations officer. The best states for people in this position are New York, Connecticut, Maryland, and Washington. Operations officers make the most in New York with an average salary of $94,056. Whereas in Connecticut and Maryland, they would average $89,349 and $83,905, respectively. While operations officers would only make an average of $82,357 in Washington, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
2. North Carolina
3. New York
|Rank||Company||Average Salary||Hourly Rate||Job Openings|
|2||JPMorgan Chase & Co.||$112,459||$54.07||23|
|6||Bank of America||$83,698||$40.24||68|
|10||Central Intelligence Agency||$75,374||$36.24||95|