Operations officer job description

1. Support and troubleshoot all matters associated with retail branch operations, including but not limited to:

• Deposit account maintenance

• New account opening

• Core system issues

• Computation error

• Customer complaints

• Incompliance of disclosures

• Questions on Internet Banking and Bill Pay

2. Coordinate retail branches to review, consolidate and submit daily disposition of uncollected fund, non-sufficient fund, overdrafts and non-post items to NYR clearing department.

3. Handle fraudulent items and investigation.

4. Reporting (remitting) of unclaimed properties to the California State Controller Office

5. IRA (Individual Retirement account) administration

• Liaise with third party vendor – Wolters Kluwer

• Contribution/transfer/rollover

• Distribution

• Regulatory disclosures, reports deliver to customers

• Report interest earning and all related activities to Wolters Kluwer

• Other account maintenance

• IRA account reconciliation

• IRA account trouble shooting

6. Maintain and manage the Merchant Remote Deposit Capture services

7. Handling disputes of POS and ATM claim (per Regulation E)

8. Liaise with the Compliance Department and frontline staff to resolve BSA issues and deficiencies.

9. Maintain banks operational policies, procedures and practices to ensure adherence to operational risk management, and banking regulations.

10. Report operational risk incidents and non-compliance, including counterfeit, bank fraud, robbery, hold-up, break-in and power failure etc.

11. Coordinate with auditors, regulators for audit and examination at Branches, rectify audit findings.

12. Coordination of legal process handling– levies, garnishments and subpoenas

13. Perform surprise cash count and branch operational directive audit

14. Process SSA/SSI asset verification requests.

15. Review and coordinate the NRA account opening applications witnessed by ICBC China branches

16. Provide operations-related trainings to branch staff as needed

17. Prepare various financial and management reports

18. Provide other supports and assist Regional Operations Manager, as needed.

Competencies:

In order to perform the job successfully, an individual should demonstrate the following competencies:

1. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.

2. Interpersonal Skills - Maintains confidentiality.

3. Oral Communication - Speaks clearly and persuasively in positive or negative situations.

4. Written Communication - Writes clearly and informatively.

5. Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit.

Facilitate and/or Review other Risk and Control Self Assessment (RCSA) documentation
Execute RCSA methodology and documentation standards for all operational risk categories Review and challenge risk and control assessments completed by the business lines Train and facilitate risk owners to properly conduct and document RCSA process. Provide guidance to the risk owners regarding identifying risks, measurement of risk impacts and identifying effective control process. Maintain and update RCSA documents periodically Perform additional risk oversight and assessment activities including, but not limited to operational loss data validation, control testing and validation, root cause analysis of significant fraud and other risk events, preparation of management reports, issues management, and targeted risk and control assessments Conduct process mapping training Coordinate and build process mapping with business lines Work with others in Operational Risk Management to ensure that risk management programs and requirements are addressing the needs of the various business lines. Assist Operational Risk Manager in preparing RCSA summary document to be presented to the Operational Risk Committee (ORC), Enterprise Risk Management Committee (ERMC) and Board Risk Committee (BRC), including overarching risk exposure and control integrity of the entire organization Prepare periodic operational risk monitoring and dashboard reports to the ORM Manager
Assist with Committee Materials
Assisting ORM Manager to prepare materials for the Operational Risk Committee and coordinating with each risk owner Coordinate with Enterprise Risk Management team to prepare consolidated enterprise risk management monitoring dashboard
Assist Operational Risk Manager to implement operational risk control and monitoring program
Works with the line of business to develop relevant and measurable key risk and control indicators Assist Operational Risk Manager to maintain risk and control register and taxonomy Facilitate risk owners to develop risk monitoring reports to measure effectiveness of control environment Train and facilitate risk owners to identify key preventive controls and detective controls to be periodically tested and monitored by them or by the independent third party Assist Operational Risk Manager in developing a cohesive operational risk training program Assess additional training needs and evaluate available resources. Performs specific projects, risk and control gap analysis, and additional duties and responsibilities as required.


Job Qualifications/Requirements
Bachelor's degree in Accounting, Business Administration, Finance, or related equivalent experience. 5+ years of experience in risk management, operations, project management, analytics, audit or a related role for a large-scale business, preferably in the banking industry. Knowledge of risk and control concepts. Ability to analyze qualitative and quantitative data and provide summary reports and recommendations. Direct experience with the executive management, regulators, auditors, consultants in the industry. Ability to review and analyze process maps. Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone. Strong interpersonal skills / ability to develop relationships with business lines, internal audit and external auditors. Ability to influence business partners in addressing control issues and business practices. Ability to ask the "right questions without having extensive knowledge in a business area. Ability to respond effectively to the most sensitive inquiries or regulatory inquires. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, employees, regulators, or board members. Excellent analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret an extensive variety of technical instructions in operational process. Ability to work with concepts independently. Comprehensive knowledge of bank products, processes and market practices that adopted and utilized by over $10 billion in assets. Ability to demonstrate a high level of ethical behavior and follow the Code of Conduct. Organizational ability with strong supervisory and management skills. Ability to remain flexible to adapt to changes in the work environment. Ability to study and apply new information. Strong team player. Strong organizational and prioritizing skills. Ability to take initiative and prioritize tasks; good time-management, problem prevention, and problem-solving skills. Ability to lead without direct authority. Ability to handle a variety of projects simultaneously. Ability to work accurately with close attention to detail. Ability to maintain confidentiality of sensitive information. Ability to work with co-workers, customers, and outside agencies professionally and tactfully. Possess a work ethic that includes neatness, punctuality, and accuracy. Exhibit a professional, businesslike appearance and demeanor. All managers and supervisors are responsible to comply with and enforce the End-user Computing Agreement. They are also responsible for establishing controls that incorporate:
o Segregation of duties and appropriate supervision
o Transaction reconciliation
o Review and clearing of exception items and conditions
o Review of regularly occurring functions and reports
o Reporting of discrepancies or differences in operating functions or generated reports
o Protection and security of equipment, software and confidential data
o Maintaining adequate environmental controls
o Monitoring and maintaining control over the use of laptop computers
They are also responsible for:
o Adequate staff training on the appropriate use of systems, handling of diskettes and media, security policies and protection of confidential information.
o Periodic review of adherence to established security controls
o Reporting security deficiencies to the Information Security Officer
o Protection of confidential information and records
o Ensuring that all critical data is saved on the default server drives assigned to each user for automated backup

About TAA
The Tucson Airport Authority (TAA), formed in 1948, is dedicated to providing Tucsonans and visitors to Southern Arizona with excellence in aviation services and facilities, hallmarked by unparalleled safety, security and customer service. Running airports is our passion and we are great at it!
Why join our team? Not only are we passionate about aerospace, TAA’s most valuable resource is our people. Come join a culture that encourages and celebrates diversity, creativity, growth and collaboration. Apply today and join the TAA team!


Job Overview:
Under general supervision and administrative direction is responsible to ensure continuity of operations at Tucson International Airport (TUS) and Ryan Airfield (RYN); and ensure that TUS and RYN are in compliance with 14 CFR Part 139 (Federal Aviation Regulations (FAR) Part 139) and other applicable federal regulations and safety standards, respectively; that the contents of TUS Airport Certification Manual (ACM), Airport Emergency Plan (AEP) and other required programs are updated, maintained and enforced; provide exceptional customer service to tenants, users and the public.


Essential Functions:
The following functions and all other functions not included in this job description are to be performed in the best interests and for the greater good of TAA.


Inspect all runways; ramps, taxiways, and taxilanes; report deficiencies for corrective action to the appropriate department, and ensure corrective action has occurred in a timely manner; ensure the airfield is safe for aircraft operations. Monitor airport operations and provide guidance and recommendations to ensure compliance with safety regulations as set forth by the Federal Aviation Administration (FAA) and security requirements as set forth by the Transportation Security Administration (TSA): establish and maintain effective and professional relationships with the FAA and TSA. Respond to and resolve inquiries, problems, complaints or unusual situations involving airlines, passengers, general aviation users and other tenants. Be responsive to airport emergencies and situations that may involve loss of human life or property; support public safety and operational response to emergencies; utilize Incident Management System (ICS)/National Incident Management System (NIMS) protocols and procedures; coordinate and/or participate in after-action emergency de­ briefing with appropriate departments and stakeholders. Support the continuity of airside operations at TUS and RYN in compliance with FAR Part 139 or applicable safety standard(s), respectively, to include the safe operation of all aircraft, emergency preparedness and emergency response, construction and maintenance functions, special projects, public safety, security, communications and passenger services.



Your Qualifications:
A Bachelor’s Degree; an aviation management degree is preferred. Experience at a FAR Part 139 certificated commercial service airport (or military airport) and knowledge of 14 CFR Part 139 (FAR Part 139) is preferred.


We Value:
knowledge of airport operations including airport security, federal certification requirements, aircraft firefighting and rescue policies, practices and procedures, and airfield maintenance processes and procedures. Skill in organization; oral, listening, and written communications; proof-reading; critical­ thinking and multi-tasking. Skill in taking initiative and being a self-starter. Ability to remain focused and decisive in stressful situations; use sound and effective judgment. Ability to perform tasks with a high degree of accuracy, attention to detail, with mature judgment; function in compelling, high stress, fast moving work surroundings, with deadlines and multiple projects. Ability to read, write, and speak the English language in an articulate, fluent manner.


Licenses; Certificates; Special Requirements:


Valid Arizona Driver’s license. Meet and maintain the ability to drive airport vehicles and obtain authorization to access the Non-Movement Area and Movement Area on the Air Operations Area (AOA). Must obtain and maintain access to the Security Identification Display Area (SIDA). Must successfully complete the National Incident Management System (NIMS) 100, 200, 700, 800 requirements and certification within the first year of employment and 300 and 400 courses within twenty four (24) months of employment. AAAE Airport Certified Employee (A.C.E.) – Airside Operations certification is required within twelve (12) months of employment. As an employee, you are deemed to be essential personnel as part of TAA’s emergency response, and must respond to airport incidents as requested/required.



Equal Opportunity Employer
Tucson Airport Authority (TAA) is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. TAA's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, team member activities, access to facilities and programs and general treatment during employment.


Full Job Description Available at Interview