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The differences between operations officers and operations support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an operations officer and an operations support manager. Additionally, an operations support manager has an average salary of $79,730, which is higher than the $46,813 average annual salary of an operations officer.
The top three skills for an operations officer include customer service, security operations and logistical support. The most important skills for an operations support manager are customer service, project management, and human resources.
| Operations Officer | Operations Support Manager | |
| Yearly salary | $46,813 | $79,730 |
| Hourly rate | $22.51 | $38.33 |
| Growth rate | 6% | 6% |
| Number of jobs | 133,025 | 376,894 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 65% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
An operations officer is responsible for monitoring the staff performance, ensuring the efficiency of their tasks to support the project needs with maximum productivity, and strict compliance with the company's operational policies. Operations officers manage the department's budget, proper allocation of resources, and keeping the operational costs within the budget goals. They also conduct performance reviews, develop strategic procedures for the project's success, and handling the clients' inquiries and concerns. An operations officer must have excellent communication and leadership skills, focusing on client satisfaction while providing the best managerial support for the staff.
Operations Support Managers are employees who handle different support initiatives for the employees or operations-related departments. These support initiatives may come in people management and upskilling, IT infrastructure assistance, or process improvement, among others. Operations Support Managers must have a deep understanding of company operations and the employees' needs. They manage processes and standards to ensure that company operations are fully supported and will not be disrupted. They resolve concerns and anticipate problems that may come. They can plan and create safeguards to ensure that such problems will not arise in the future.
Operations officers and operations support managers have different pay scales, as shown below.
| Operations Officer | Operations Support Manager | |
| Average salary | $46,813 | $79,730 |
| Salary range | Between $22,000 And $98,000 | Between $47,000 And $133,000 |
| Highest paying City | New York, NY | San Bruno, CA |
| Highest paying state | New York | California |
| Best paying company | Baker McKenzie | Meta |
| Best paying industry | - | Technology |
There are a few differences between an operations officer and an operations support manager in terms of educational background:
| Operations Officer | Operations Support Manager | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between operations officers' and operations support managers' demographics:
| Operations Officer | Operations Support Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 78.0% Female, 22.0% | Male, 64.8% Female, 35.2% |
| Race ratio | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |