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Become An Operations Program Manager

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Working As An Operations Program Manager

  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Coordinating the Work and Activities of Others
  • Guiding, Directing, and Motivating Subordinates
  • Deal with People

  • Make Decisions

  • Stressful

  • $113,900

    Average Salary

What Does An Operations Program Manager Do

Top executives devise strategies and policies to ensure that an organization meets its goals. They plan, direct, and coordinate operational activities of companies and organizations.

Duties

Top executives typically do the following:

  • Establish and carry out departmental or organizational goals, policies, and procedures
  • Direct and oversee an organization’s financial and budgetary activities
  • Manage general activities related to making products and providing services
  • Consult with other executives, staff, and board members about general operations
  • Negotiate or approve contracts and agreements
  • Appoint department heads and managers
  • Analyze financial statements, sales reports, and other performance indicators
  • Identify places to cut costs and to improve performance, policies, and programs

The responsibilities of top executives largely depend on an organization’s size. For example, an owner or manager of a small organization, such as an independent retail store, often is responsible for purchasing, hiring, training, quality control, and day-to-day supervisory duties. In large organizations, however, top executives typically focus more on formulating policies and strategic planning, while general and operations managers direct day-to-day operations.

The following are examples of types of top executives working in the private sector:

Chief executive officers (CEOs), who are also known by titles such as executive director, managing director, or president, provide overall direction for companies and organizations. CEOs manage company operations, formulate and implement policies, and ensure goals are met. They collaborate with and direct the work of other top executives and typically report to a board of directors.

Chief operating officers (COOs) oversee other executives who direct the activities of various departments, such as human resources and sales. They also carry out the organization’s guidelines on a day-to-day basis.

General and operations managers oversee operations that are too diverse and general to be classified into one area of management or administration. Responsibilities may include formulating policies, managing daily operations, and planning the use of materials and human resources. They make staff schedules, assign work, and ensure that projects are completed. In some organizations, the tasks of chief executive officers may overlap with those of general and operations managers.

The following are examples of types of top executives working in the public sector:

Mayors, along with governors, city managers, and county administrators, are chief executive officers of governments. They typically oversee budgets, programs, and the use of resources. Mayors and governors must be elected to office, whereas managers and administrators are typically appointed. 

Most educational systems, regardless of whether they are public or private school systems, also employ executive officers. The following are examples of top executives working in the elementary, secondary, and postsecondary educational school systems:

School superintendents and college or university presidents are chief executive officers of school districts and postsecondary schools. They manage issues such as student achievement, budgets and resources, general operations, and relations with government agencies and other stakeholders.

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How To Become An Operations Program Manager

Although education and training requirements vary widely by position and industry, many top executives have at least a bachelor’s degree and a considerable amount of work experience. 

Education

Many top executives have a bachelor’s or master’s degree in business administration or in an area related to their field of work. Top executives in the public sector often have a degree in business administration, public administration, law, or the liberal arts. Top executives of large corporations often have a master’s degree in business administration (MBA).

College presidents and school superintendents are typically required to have a master’s degree, although a doctorate is often preferred.

Although many mayors, governors, or other public sector executives have at least a bachelor’s degree, these positions typically do not have any specific education requirements.

Work Experience in a Related Occupation

Many top executives advance within their own firm, moving up from lower level managerial or supervisory positions. However, other companies may prefer to hire qualified candidates from outside their organization. Top executives who are promoted from lower level positions may be able to substitute experience for education to move up in the company. For example, in industries such as retail trade or transportation, workers without a college degree may work their way up to higher levels within the company to become executives or general managers.

Chief executives typically need extensive managerial experience. Executives are also expected to have experience in the organization’s area of specialty. Most general and operations managers hired from outside an organization need lower level supervisory or management experience in a related field.

Some general managers advance to higher level managerial or executive positions. Company training programs, executive development programs, and certification can often benefit managers or executives hoping to advance.

Important Qualities

Communication skills. Top executives must be able to communicate clearly and persuasively. They must effectively discuss issues and negotiate with others, direct subordinates, and explain their policies and decisions to those within and outside the organization.

Decisionmaking skills. Top executives need decisionmaking skills when setting policies and managing an organization. They must assess different options and choose the best course of action, often daily.

Leadership skills. Top executives must be able to lead an organization successfully by coordinating policies, people, and resources.

Management skills. Top executives must shape and direct the operations of an organization. For example, they must manage business plans, employees, and budgets.

Problem-solving skills. Top executives need to identify and resolve issues within an organization. They must be able to recognize shortcomings and effectively carry out solutions.

Time-management skills. Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals.

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Operations Program Manager jobs

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Operations Program Manager Career Paths

Operations Program Manager

Average Length of Employment
Senior Manager 4.2 years
Operations Manager 4.1 years
Functional Manager 3.8 years
Program Manager 3.4 years
Operations Officer 3.2 years
Top Employers Before
Manager 3.6%
Internship 2.3%
Supervisor 2.2%
Top Employers After
Manager 3.0%
Director 2.8%
Consultant 2.8%
President 2.2%

Operations Program Manager Demographics

Gender

Male

64.9%

Female

32.7%

Unknown

2.4%
Ethnicity

White

78.6%

Hispanic or Latino

9.4%

Asian

8.9%

Unknown

2.3%

Black or African American

0.8%
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Languages Spoken

Spanish

36.7%

French

9.2%

German

9.2%

Chinese

8.2%

Mandarin

7.1%

Portuguese

5.1%

Carrier

4.1%

Japanese

4.1%

Arabic

4.1%

Korean

2.0%

Vietnamese

1.0%

Dutch

1.0%

Malay

1.0%

Norwegian

1.0%

Russian

1.0%

Thai

1.0%

Greek

1.0%

Tagalog

1.0%

Serbian

1.0%

Amharic

1.0%
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Operations Program Manager Education

Schools

University of Phoenix

22.6%

University of Washington

8.4%

George Washington University

6.7%

San Jose State University

6.3%

Villanova University

5.4%

Webster University

5.0%

Northeastern University

4.6%

Troy University

4.2%

Community College of the Air Force

4.2%

Michigan State University

3.3%

Cornell University

3.3%

University of Denver

3.3%

University of Maryland - University College

2.9%

Arizona State University

2.9%

University of Texas at Austin

2.9%

Seattle University

2.9%

Southern New Hampshire University

2.9%

Colorado Technical University

2.9%

Auburn University

2.5%

Southern Illinois University Carbondale

2.5%
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Majors

Business

39.6%

Management

9.3%

Project Management

8.5%

Electrical Engineering

4.1%

Finance

3.5%

Computer Science

3.3%

Mechanical Engineering

3.3%

Industrial Engineering

2.9%

Marketing

2.8%

Human Resources Management

2.7%

Communication

2.5%

Criminal Justice

2.5%

Political Science

2.2%

Computer Information Systems

2.2%

Psychology

2.1%

Engineering And Industrial Management

1.8%

Education

1.7%

English

1.7%

Public Administration

1.7%

Accounting

1.7%
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Degrees

Bachelors

39.1%

Masters

37.2%

Other

12.1%

Certificate

4.9%

Associate

4.4%

Doctorate

1.6%

Diploma

0.4%

License

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Operations Program Manager Salaries

Job Title Company Location Start Date Salary
Technical Operations Program Manager Zuora, Inc. Foster City, CA Jul 27, 2015 $164,000
Human Resources-Operations Program Manager Google Inc. Sunnyvale, CA Sep 03, 2016 $160,000
Business Operations Program Manager Google Inc. Mountain View, CA Sep 09, 2016 $155,000
Operations Program Manager* Microsoft Corporation Redmond, WA Aug 03, 2016 $152,693 -
$172,693
Manager Program Operation Samsung Semiconductor, Inc. Milpitas, CA Jan 26, 2015 $150,822
Operations Program Manager, Tooling Facebook, Inc. Menlo Park, CA Feb 06, 2016 $150,000 -
$170,000
Operations Program Manager, Tooling Facebook, Inc. Menlo Park, CA Feb 01, 2015 $150,000
Operations Program Manager Uber Technologies, Inc. San Francisco, CA Nov 23, 2016 $146,557 -
$155,000
Operations Program Manager Microsoft Corporation Redmond, WA Apr 07, 2015 $145,962
Operations Program Manager Apple Inc. Cupertino, CA Nov 20, 2015 $140,000 -
$164,900
Operations Program Manager Microsoft Corporation Redmond, WA May 12, 2016 $140,000
Operations Program Manager Microsoft Corporation Redmond, WA Mar 06, 2016 $139,800 -
$159,800
Operations Program Manager Facebook, Inc. Menlo Park, CA Jul 16, 2016 $128,000
Operations Program Manager (Category Operations Manager) Microsoft Corporation Redmond, WA Aug 31, 2016 $128,000 -
$148,000
Operations Program Manager (Sourcing Operations Manager) Microsoft Corporation Redmond, WA Aug 29, 2016 $128,000 -
$148,000
Operations Program Manager Microsoft Corporation Redmond, WA Oct 24, 2016 $128,000 -
$148,000
Operations Manager, Incentive Compensation & Awards Programs Otsuka America Pharmaceutical, Inc. Princeton, NJ Jun 11, 2015 $126,672 -
$138,000
Operations Program Manager (Security Project Manager) Microsoft Corporation Redmond, WA May 05, 2016 $125,800 -
$145,800
Operations Program Manager, Cap Mgmt Microsoft Corporation Redmond, WA Jun 16, 2016 $125,658 -
$145,658
Operations Program Manager Microsoft Corporation Redmond, WA Jul 07, 2016 $113,800 -
$133,800
Operations Program Manager Microsoft Corporation Redmond, WA Jul 05, 2015 $112,500
Operations Program Manager-Operations Services or Other Microsoft Corporation Redmond, WA Aug 20, 2015 $112,500 -
$132,500
Operations Program Manager-Operations Services or Other Microsoft Corporation Redmond, WA Mar 02, 2016 $112,500 -
$132,500
Technical Operations Program Manager-Web and Collaboration Jones Lang Lasalle Americas, Inc. Lombard, IL Jan 14, 2016 $112,366 -
$181,500
Operations Program Manager A2Z Development Center, Inc. Sunnyvale, CA Oct 08, 2016 $111,000 -
$145,000
Sales Operations Program Manager Netapp, Inc. Sunnyvale, CA Mar 01, 2016 $110,000 -
$120,000
Digital Operations Program Manager Microsoft Corporation Redmond, WA Aug 22, 2016 $110,000

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Top Skills for An Operations Program Manager

ServiceDeliveryProceduresProductsFinancialManagementLogisticsProgramManagementHumanResourcesProjectManagementSafetyOversightProcessImprovementInfrastructureCustomerServiceCustomerSatisfactionProgramOperationsBusinessUnitBusinessProcessCostSavingsNPISharepoint

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Top Operations Program Manager Skills

  1. Service Delivery
  2. Procedures
  3. Products
You can check out examples of real life uses of top skills on resumes here:
  • Established strong rapport with operations manager and clients; instituted standards for service delivery and customer relations.
  • Developed Visitor & Access Control policies & procedures for high security areas.
  • Coordinated global internal and supplier CFT teams to plan, forecast, and deliver networking LAN products valued at $200M.
  • Improved financial transparency by financial management reports across multiple business units.
  • Developed global processes for third party logistics, enabling global standardization, normalized metrics and process control.

Top Operations Program Manager Employers

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