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Operations Program Manager skills for your resume and career

15 operations program manager skills for your resume and career
1. Project Management
- Improved Project Management of new product commercialization by implementing date-driven phases and gates process with milestones and accountability.
- Directed Project Management team responsible for development and implementation of new client extended service protection programs.
2. Program Management
- Developed and implemented a program management system to document project status, drive accountability, and communicate issues to corporate stakeholders.
- Managed high level relationships with external vendors other remote Microsoft divisions in addition to traditional program management work.
3. Continuous Improvement
Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.
- Perform process analysis and evaluate logistics operations to define opportunities for continuous improvement and cost savings using Lean Six Sigma principles.
- Directed flight re-engineering projects, continuous improvement initiatives, and management consulting services leading to cost savings and effective resource utilization.
4. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Ensured high quality customer service, customer interaction and conflict resolution at all levels via excellent communication and written skills.
- Host monthly meetings with lead administrators Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
5. Process Improvement
- Developed communication plan, key performance indicators, business process improvement initiatives, scaling of business, staffing and productivity models.
- Led process improvement team in assessing pharmaceutical and central ordering operations, cutting call processing times and enhancing quality percentage levels.
6. Infrastructure
Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.
- Translated the strategies of the Enterprise VP into tactical implementations by managing infrastructure and process development from initiative conception through implementation.
- Designed and launched an end-to-end architecture and migration plan for credit risk management for derivatives through a new credit infrastructure implementation.
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Build a professional operations program manager resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your operations program manager resume.7. Logistics
Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.
- Assigned and contracted instructors, coordinated logistics, and facilitated communication between multiple parties across multiple time zones.
- Coordinated logistics to ensure the integrated employment of land, air, maritime and information operations capabilities.
8. Excellent Interpersonal
- Utilized excellent interpersonal skills to collaborate and interact with internal/external customers.
- Position required an organized, motivated problem solver with excellent interpersonal skills.
9. Oversight
Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.
- Led oversight and cross agency coordination on all training and fielding within propitiatory guidelines by providing corporate interface with sub-contractors.
- Complete oversight and financial responsibility for multiple maintenance and modification programs at one of three hangars.
10. OPS
OPS may refer to several operations of a company. This could mean general business, sales, or marketing operations for a corporation or a contractor's operations insurance. A company's operations are the procedures, time, and money invested in an aspect of the company; for instance, marketing operations involve the managing a company's image and marketing program, which may include planning events, advertising, or reporting on social media statistics.
- Coordinate various other forums - including priority reviews, Sr Director level Ops Reviews, QBR's maintained by other organizations.
- Managed team of 7 individuals from Ops, SCM, Quality, Engineering & Program Office.
11. Business Operations
The operations that carry out the inner working of an organization are called business operations. From creating products, to marketing them, business operations play a vital role in every step.
- Developed and managed detailed business operations for customers' PCI compliance programs to ensure confidence and promote future contract expansions.
- Managed day-to-day business operations including administrative, financial, information systems, personnel, training, and facility.
12. Data Analysis
- Gathered and conducted data analysis and made recommendations to engineering that resulted in a cost- savings analysis of approximately $5MM.
- Managed vendor dashboard reporting, data analysis, and effectively communicated with all levels, including executive leadership.
13. Program Operations
Program operations refer to a series of planning, testing, and forecasting procedures for the functioning of the specific program. Budgeting, delegation, supervision, management, and evaluation are all vital to program operations.
- Make recommendations for contract expectations and quality improvement measures related to program operations.
- Oversee daily program operations and provide technical solutions for highly complex initiatives.
14. Strong Analytical
- Demonstrated strong analytical and problem solving abilities.
- Used strong analytical skills to take large sets of complex data from different sources to provide meaningful, actionable information.
15. KPIs
- Managed domestic call centers across locations, ensuring service levels were met and key performance indicators (KPIs) were followed.
- Managed and coached team to meet support and deployment KPIs as well as to grow in their roles and careers.
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What skills help Operations Program Managers find jobs?
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What skills stand out on Operations Program Manager resumes?
Assistant Director of Career Services, SUNY Potsdam
What Operations Program Manager skills would you recommend for someone trying to advance their career?
What type of skills will young Operations Program Managers need?
What technical skills for an Operations Program Manager stand out to employers?
Associate Professor, Zicklin School of Business at Baruch College - City University of New York
- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.
What soft skills should all Operations Program Managers possess?
Visiting Professor of Marketing, Pepperdine University, Seaver College
List of operations program manager skills to add to your resume
The most important skills for an operations program manager resume and required skills for an operations program manager to have include:
- Project Management
- Program Management
- Continuous Improvement
- Customer Service
- Process Improvement
- Infrastructure
- Logistics
- Excellent Interpersonal
- Oversight
- OPS
- Business Operations
- Data Analysis
- Program Operations
- Strong Analytical
- KPIs
- Sigma
- Work Ethic
- Customer Satisfaction
- Lean Six Sigma
- Risk Management
- Salesforce
- Business Processes
- Lifecycle Management
- Manage Cross
- NPI
- Digital Marketing
- Service Delivery
- Corrective Action
- Human Resources
- Management System
- Lean Manufacturing
- Visualization
- Power Bi
- Performance Metrics
- CRM
- Professional Development
- On-Time Delivery
- Business Development
- Client Facing
- Opportunity Management
- SharePoint
- PMO
- Financial Management
- Customer Support
- Vendor Management
- OEM
- Earned Value Management
- Operational Support
Updated January 8, 2025