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Top 50 Operations Program Manager Skills

Below we've compiled a list of the most important skills for an Operations Program Manager. We ranked the top skills based on the percentage of Operations Program Manager resumes they appeared on. For example, 10.9% of Operations Program Manager resumes contained Project Management as a skill. Let's find out what skills an Operations Program Manager actually needs in order to be successful in the workplace.

These are the most important skills for an Operations Program Manager:

1. Project Management

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high Demand
Here's how Project Management is used in Operations Program Manager jobs:
  • Project Manager for CMMS implementation (web based capital project management and asset management/tracking application).
  • Recommended and implemented division-wide tools for Agile project management which were later adopted by Nokia.
  • Improved project management practices by launching standardized project reporting that included cross functional team leaders.
  • Managed corporate piston project management for North American operations.
  • Performed project management duties for specific and/or special projects.
  • Managed five project management professionals across multiple programs.
  • Project management and development of systems
  • Evaluated, developed, and implemented standards and procedures for project management methodology, practices, procedures, and tools.
  • Project Management for the Strategic Sourcing Operations for supply Chain Server manufacturing for Data Center sites.
  • Project Management included program development and leadership within the BAE Systems IT Air Force Operations team.
  • Established planning model with focus on global, quality, and project management standards.
  • Project Management: Led a team of analysts to improve Tenacity's database system.
  • Selected by senior leadership for the George Mason Project Management Certificate Program.
  • Drive improvements to operational efficiencies throughout Cisco's product development organization (CDO) utilizing project management methodology.
  • Created Project Management Office to support the global operations and international products development utilizing PM/ITIL methodologies.
  • Project Management Conducted productivity analysis across global media team to identify areas of inefficiency.
  • Led special projects and implemented and introduced project management best practices and fundamentals that led to success and flawless program execution.
  • Led multi-company and diverse project teams utilizing the popular 'Time to Market' (TTM) project management model.
  • Drafted the Global PMO plan for UST Global, prepared project management trainings and case studies.
  • Provided support in Gold/Partner certifications in representing Project Management program for key vendor relationships: CISCO, Nortel, Avaya.

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40 Project Management Jobs

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2. Ensure Compliance

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high Demand
Here's how Ensure Compliance is used in Operations Program Manager jobs:
  • Developed written policies and procedures covering all programs to ensure compliance with food safety regulations.
  • Updated and maintained internal and external training documentation to ensure compliance with mandated training requirements.
  • Conduct performance indicators on each facility to ensure compliance with state mandated regulations.
  • Monitored organizational budget to ensure compliance with government spending policies.
  • Worked with internal legal counsel to ensure compliance with all applicable FCRA, privacy, and information security requirements.
  • Research and employ in-depth knowledge in Federal Acquisition Regulations (FAR) to ensure compliance with federal agencies.
  • Maintain equipment and records to ensure compliance with local, state and federal requirements and codes.
  • Evaluated personnel, programs and equipment to ensure compliance with communications and support program standards.
  • Conducted site assessments to ensure compliance and customer satisfaction on this $8 million contract.
  • Conduct daily inspection of facilities to ensure compliance with OSHAA and Department of Corrections standards.
  • Provide services to staff/clients that ensure compliance with policies and procedures to complete tasks.
  • Tracked all program activities to ensure compliance with program schedules and budget goals.
  • Review and analyze publications and technical directives to ensure compliance with NAVAIR guidance.
  • Review department ProCards and CTA travel cards to ensure compliance with UW policies.
  • Monitor and evaluate quality call to ensure compliance with client goals.
  • Accomplished Audits of the MRO to ensure compliance with the CAMP, FARS and the Repair Station Manual (RSM).
  • Reviewed child death reports to ensure compliance with state mandates.
  • Prepared detailed documentation to ensure compliance with Sarbanes Oxley (SOX) audit requirements and corporate standards.

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3. Service Delivery

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high Demand
Here's how Service Delivery is used in Operations Program Manager jobs:
  • Evaluated processes and service delivery in order to make recommendations for and execute changes in operations insuring maximum effective service achievement.
  • Established strong rapport with operations manager and clients; instituted standards for service delivery and customer relations.
  • Build sound relationships within a matrix authority environment with emphasis on quality and service delivery.
  • Acted as Sr. Fulfillment Manager during the Business Continuity Planning managing four Service Delivery Consultants.
  • Led multiple implementations defining requirements, leading service delivery, technology and testing teams.
  • Manage on-site and service center repair operations service delivery to ensure end-user satisfaction.
  • Embedded repeatable processes and quality controls to ensure quality stable service delivery.
  • Facilitate the Service Delivery Process and execution of market launch activities.
  • Directed product improvements and service delivery model advancements.
  • Evaluated in-house processes and tracked customer metrics to measure efficiency and customer engagement; made changes to improve service delivery.
  • Generated contingency plans to address schedule revisions, manpower adjustments, and fund allocations for ITIL service delivery teams.
  • Managed digital publishing team to balance pipeline with team capacity, publishing quality, and service delivery.
  • Innovated tracking mechanisms for better service delivery: observed staff in orientation, intakes, workshops.
  • Manage the Service Delivery Performance (SDP) program for the Americas Theater.
  • Service delivery in Firm Fixed Price and Level of Effort environments.
  • Developed deployment standards, generated implementation roadmaps & best practice frameworks for service delivery across the Pacific Region.
  • SERVICE DELIVERY Provide service/repair/delivery to enterprise level and retail end-users for small office, retail and on-line customers.

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1 Service Delivery Jobs

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4. Financial Management

demand arrow
high Demand
Here's how Financial Management is used in Operations Program Manager jobs:
  • Designed, maintained and administered financial management and stock exchange information systems for 25,000 plus network/web users.
  • Prepare budgets and decision briefings; justify spending via presentations to financial management and executive boards.
  • Certified financial management skills using Earned Value Management principles.
  • Trained in the financial management of the branches monthly profit and loss statements.
  • Oversee overall financial management, planning, systems and controls.
  • Provide guidance for financial management and contracts for future mission.
  • Oversee financial management of the Trauma and Burn Division.
  • Change Tracking and financial managements in projects.

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2 Financial Management Jobs

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5. Customer Service

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high Demand
Here's how Customer Service is used in Operations Program Manager jobs:
  • Ensured high quality customer service, customer interaction and conflict resolution at all levels via excellent communication and written skills.
  • Host monthly meetings with lead administrators Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Identified and implemented continuous processes and product improvement to multiple customer service programs.
  • Managed, developed and trained customer service team and open-enrollment operations.
  • Implemented Central Receiving Process to improve efficiency and customer service.
  • Traveled and worked as a liaison when the decision was made in 2003 to start outsourcing some of customer service.
  • Provided customer service for Networks, Active Directory, Security solutions and compliance as well as Database Management Services.
  • Oversee and responsible for Customer Service Initial Training for Ground Operations and all Customer Service related Projects for Ground Operations
  • Performed staffing of workers, essential skills, development, appraisals, customer service complaints and grievance resolution.
  • Serve as liaison for all escalated customer relations concerns or issues to ensure excellent customer service and satisfaction.
  • Lead production, quality, training, customer service, budgeting / P&L for the program.
  • Interacted with internal and external customers to ensure they received the highest level of customer service.
  • Provided outstanding customer services to both employees and customers in fast pace, deadline driven atmosphere.
  • Assisted various sites in projects to improve spend to percent of sales and customer service.
  • Meet and Communicate with Customer Service regarding project status and changes in criteria.
  • Cross-trained and backed up other customer service managers.
  • Provided customer service to over 44 customers.
  • General Manager Customer Service Rep.
  • program and database which included report generation and customer service support for over 3,500 participating travel agencies and hotels.
  • Received "Excellence in Customer Service" award in 2010.

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6. Process Improvement

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high Demand
Here's how Process Improvement is used in Operations Program Manager jobs:
  • Worked effectively with operation counterparts to drive marketing plan process improvements and results for various sales channels.
  • Managed process improvement efforts and provided continual communication to over 2K Business Sales representatives.
  • Integrate tools and process improvement activities into project plan to effectively deliver on milestones.
  • Developed Process Improvements in order to streamline operations or expedite Process Flow Output.
  • Developed training and supported escalation management to aid client retention and process improvements.
  • Identified through process improvement multiple projects to modernize the application.
  • Project Manager for Projects and Business Process Improvement in the Customer Operations department (3 teams - 50+ employees).
  • Provided process improvement via root cause analysis, corrective plans, implementation, and executive level reporting of work activity.
  • Led strategic planning sessions with the military Services and participating agencies on program development, expansion, and process improvement.
  • Focus included process improvements, corrective action, issue resolution, on time delivery, cost reduction, field returns.
  • Implemented process improvements and conducted root cause analysis (RCA) on issues for assigned projects.
  • Subject matter expert on all systems related processes, tools, software, and process improvement.
  • Assure Risk-Control points, Readiness activities, Process Improvements and Business Case benefits are realized.
  • Led the development of process improvement, re-engineering and streamlining, and initiatives i.e.
  • Conducted periodic review of the process for new initiatives and process improvements.
  • Launched numerous process improvements that increased work output at current staffing levels.
  • Process improvements led to a more innovative plan with a more strategic allocation of resources across organizational priorities.
  • Facilitated, identify and document process improvement within the IT Department.
  • Implemented equipment and process improvements; researched equipment and requested quotes to ensure lowest possible prices.
  • Promote best practices, quality standards and suggest process improvements throughout the product lifecycle.

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2 Process Improvement Jobs

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7. Human Resources

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high Demand
Here's how Human Resources is used in Operations Program Manager jobs:
  • Managed the administrative support functions; including records management, office management, financial management and human resources.
  • Implemented an annual refresher training electronic tracking system integrated with Human Resources and the Security Training Department.
  • Transitioned outdated paper-based timekeeping and human resources functions to PayChex Payroll and Human Resource services.
  • Created a Human Resources Scorecard which provided education, tenure and customer survey data monthly for Verizon's HR Executives.
  • Developed and implemented new procedures, programs and procedures to improve the efficiency and effectiveness within the Human Resources department.
  • Reviewed and provided management responses on audit findings, human resources, financial and procurement issues.
  • Reported directly to the SVP of stores in partnership with Human Resources, learning & development.
  • Managed human resources tasks, including: payroll and benefits, training development and staff coaching.
  • Managed global operations for Human Resources, Benefits, Payroll, Learning and Recruitment operations.
  • Provide Human Resources support to all co-op students (average 75-80 per year).
  • Developed and implemented corporate pre-employment screening and verification program in cooperation with Human Resources Department.
  • Manage Human Resources functions including FMLA administration, time and attendance, expense account approvals and progressive discipline for support employees.
  • Monitored all program and related project/task executions, progress to plan, human resources and submission of major deliverables.
  • Worked closely with director, development, financial services, human resources, legal affairs, and outside vendors.
  • Worked with human resources to coordinate hiring process, including job descriptions, references, and compensation.

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4 Human Resources Jobs

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8. Logistics

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high Demand
Here's how Logistics is used in Operations Program Manager jobs:
  • Implemented a reverse logistics specific freight payment audit process with Global A/P for improved accountability and visibility.
  • Developed global processes for third party logistics, enabling global standardization, normalized metrics and process control.
  • Led operational start-up of E-Logistics program.
  • Advise the Senior Manager on all aspects regarding daily and future operations, strategic planning, logistics and personnel matters.
  • Managed global E-3 Sentry (AWACS) operations support program overseeing all logistics, finance, and training objectives.
  • Provided technical guidance to field operations managers as it pertains to performance and operational logistics at the retail counter.
  • Led logistics integration for NATO Regional Support Command Capital - Afghanistan in support of Afghan National Security Forces.
  • Managed special events each year to the present including overseeing budget, planning all logistics.
  • Managed operational aircraft maintenance program and logistics for five C-130 aircraft and 250 technicians.
  • Direct responsibility for managing the compliance and logistics for all programs as assigned.
  • Managed a staff of up to 15 employees involved with program logistics.
  • Directed the logistics of moving the equipment to Lockheed, Fort Worth.
  • Directed the logistics, order fulfillment, forecasting and RMA processes.
  • Communicate directly with customers to discus logistics and start dates.
  • Answer customer phone inquiries and resolve their logistics issues.
  • Delivered project to the Logistics Group for implementation.
  • Managed the Integrated Logistics Overhaul (IOL) and Service Life Extension Programs for all Prepositioning Ships.
  • Redesigned freight/logistics payment process which resulted in an 85% reduction in un-coded shipments.
  • Contracted Position) Responsible in the Logistics Development and Execution of the P7MCLS program.
  • Hold management * Worked with Logistics on shipments and inventory issues * MLQ settings

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10 Logistics Jobs

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9. Oversight

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high Demand
Here's how Oversight is used in Operations Program Manager jobs:
  • Complete oversight and financial responsibility for multiple maintenance and modification programs at one of three hangars.
  • Provided oversight over training plans, personnel management, resource management, and reporting requirements.
  • Provide oversight and leadership for quarterly and annual reporting of quality improvement activities and projects.
  • Positioned UMPIRE as a critical initiative warranting additional resources and oversight.
  • Maintain oversight of Operations from a managerial aspect
  • Provide Department of the Army (DA) management oversight of the BOSS-Better Opportunity for Single Soldiers and Family program.
  • Develop FES policies, guidance, oversight and technical services to the Theater Emergency Services and Fire Prevention Services.
  • Provide the day to day strategic, financial/budget and KPI management oversight of contact centers supporting all clinical operations.
  • Provided oversight of several programs within the Smuggling and Contraband Smuggling Unit of US Customs Service and ICE.
  • Provided oversight on the completion of DIACAP C&A package development for the MSC fleet.
  • Provided direct oversight to four Site Managers and all USTC instructors delivering training.
  • Maintained and oversight-and stewardship of all program policies.
  • Provide Oversight for Organizational Metrics and KPI.
  • Performed oversight and coordination of the close out of the HUD-SSC contract assuring that all deliverables were completed according to specifications.
  • Developed surveys and program reporting systems, and regularly reviewed all of the aging services within agency oversight.
  • Implemented policy, provided guidance and oversight for all administrative, fiscal, and Program activities.
  • Supervised 10 employees; oversight of hiring, training, payroll and budget.
  • Program Operation Manager Proficient Leadership and Mentorship - Provided multifaceted oversight for various projects.
  • Contract maintenance oversight for airframe modifications performed outside the United States (OCONUS) Coordinate company goal and objectives with other departments
  • Manage and oversight responsibility for facility relocations in Southfield Michigan, Charlotte North Carolina, and Los Angeles California.

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10. Infrastructure

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high Demand
Here's how Infrastructure is used in Operations Program Manager jobs:
  • Created applications by spearheading development of new customer measurement, cloud based infrastructure, billing and ticketing applications for corporate marketing.
  • Managed technical/complex facilities related projects to include; safety & security, raised floor infrastructure, mechanical systems and environmental.
  • Manage delivery of all portfolio activity for infrastructure organization via project tracking tools, work evaluation and quality analysis.
  • Led the development, implementation and move of all corporate IT and telecommunications infrastructure to a cloud-based environment.
  • Reorganized Revenue Collection Service's resources and infrastructure to efficiently deliver favorable financial and performance results.
  • Performed department strategic planning, budget, resource management, infrastructure development.
  • Directed conversion from a legacy network infrastructure to a broadband access solution.
  • Initiated, planned and implemented capacity modeling to forecast future infrastructure requirements.
  • Implemented three generations of infrastructure equipment to the marketplace on schedule and on budget supporting the goals of the division.
  • Perched atop a 15,000ft volcano, this $150MM observatory is Mexico's largest scientific infrastructure investment.
  • Lead various other teams, including, the Infrastructure Configuration and Change Management Team and Asset Management.
  • Implemented new Automated Change Management processes reducing infrastructure risks and single points of failure.
  • Steered support for build of data warehouse, ETL infrastructure, and reporting infrastructure.
  • Managed infrastructure, code migration, and content for the American Express homepage.
  • Lead design and development of Data Quality Management infrastructure for the BI platform.
  • Created an internal data infrastructure that eliminated $1.75 million in outsourcing costs.
  • Managed and maintained over 5K facilities and infrastructure valued at $6B.
  • Process Owner of Infrastructure Architectural Design Review Board.
  • Set up infrastructure for Managed Services.
  • Guided operations team charged with infrastructure and successful deployment of server hardware for all adCenter projects.

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23 Infrastructure Jobs

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11. Online

demand arrow
high Demand
Here's how Online is used in Operations Program Manager jobs:
  • Lead key initiatives supporting client health benefits administration and open enrollment requirements though the online suite of Empowered Benefits administration tools.
  • Reviewed, approved and analyzed program expenditures through online accounting system to ensure program expenditures met contractual and federal requirements.
  • Developed and implemented an online application that streamlined the certification maintenance process while reducing internal paperwork by 75%.
  • Assisted customers in establishing internet and intranet connections to our online insurance benefits offerings across multiple portals.
  • Managed project to overhaul paper-based Code of Business Ethics into a values-based, user-friendly online resource.
  • Defined and managed programs to increase productivity and continuity in user experiences online and in-store.
  • Established a local fabrication facility supporting online CMR catalog product orders.
  • Designed and created new sales incentive programs that helped Microsoft's Advertising & Online revenue grow 16% FY12 vs. FY13.
  • Managed shared online website development effort to support credit card fulfillment in Ireland, Canada and U.S.A. customers.
  • Worked with vendor to start a modest online store, at a virtually no cost to the program.
  • Established a program enabling online (web/EDI) business systems and practices with large accounts.
  • Supported operations for services such as Office Online, XBOX Live and Dynamics Online.
  • Created online training tutorial for completing the Service Quality Evaluation (SQE) forms.
  • Utilized SignUp4 to design, implement and organize online registration procedures.
  • Managed deployment of online return/refund process to the Field.
  • Co-led a project to implement online exam question writing.
  • Served as Ops team interface with Microsoft online services.
  • Involved in development and implementation of the (Engrade) online assessment platform for WA client.
  • Created and implemented GEDTS' first online training course for our educators in the field.
  • Created and populated Blackboard online system with student and course data.

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12. Business Units

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high Demand
Here's how Business Units is used in Operations Program Manager jobs:
  • Developed monthly accruals based on historical costs for 25+ international business units and other platforms.
  • Established new Business Case relationships between line business units and developed communications plans.
  • Improved financial transparency by financial management reports across multiple business units.
  • Performed monthly analysis and account reconciliations for 27 business units.
  • Interviewed leadership of business units to revamp metrics collected.
  • Developed a flat organizational model across all business units.
  • Customized courses for specific business units.
  • Managed Pack-out and Configuration for all Business units, averaging 35K pieces monthly with yearly revenues of over 1 Billion dollars.
  • Coordinate across multiple business units, manufacturing sites, time zones, and functions to ensure product quality and profitability.
  • Coordinate with internal business units including Technical Field Support, Marketing, IT, and Customer Contact Center.
  • Facilitated meeting between business units to resolve conflicts * Ensured that the program/project objectives are clear and achievable.
  • Worked with business units to improve software knowledge in order to provide accurate Unit and End-User testing.
  • Worked with multiple software and consulting vendors and business units to plan and deliver program successfully.
  • Developed new business relationships for the company to expand into new business units.
  • Managed new product introductions for multiple business units within Bose.
  • Served as liaison between technical teams and the business units.
  • Resolve issues with relationships between business units.
  • Established a tiger team of Distinguished Engineers across multiple Business Units related to Cyber Security to drive next generation security protection.
  • Acted as the Program Liaison and a communication hub between the various Business Units, Cisco Upper Management, Components Engg.
  • Worked with internal business units, engineering, marketing, partners to plan and to deliver software releases.

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2 Business Units Jobs

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13. Business Requirements

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high Demand
Here's how Business Requirements is used in Operations Program Manager jobs:
  • Drafted technical specifications/ business requirements document to drive new and improve processes that further professionalized the Technical Programs offerings.
  • Capture business requirements; develop detailed functional specifications, co-ordinate team schedules and resources to achieve project goals.
  • Collaborate with multiple integration partner teams for cross system business requirements, implementation and verification.
  • Analyze technical specs and coordinate with departments to determine and secure future business requirements.
  • Delivered business requirements through functional specifications and managed new and existing cross-group partnerships.
  • Worked with Project Mangers to ensure business requirements were gathered and documented.
  • Facilitated business requirements, created program and project vision and strategy.
  • Interviewed customers and employees to define e-business requirements
  • Engaged with IT engineers, architects, and management to meet program business requirements.
  • Gather business requirements, supporting the design of new or improve complex process.
  • Determined business requirements and sizing of new and existing sites.
  • Led Business Unit Manufacturing Concept Commit, Executive Commit and Business Requirements Documents during Technological Roadmaps and Development.
  • Map customer business requirements to technical solutions and provides technical leadership to the implementation of these solutions.
  • Created business requirements document, gap analysis, and requirement traceability matrix.
  • Worked with key stakeholders to define scope, track project deliverables in alignment with their business requirements and goals.
  • Worked directly with dev teams to develop and manage service operations meeting their business requirements.
  • Developed expertise in Joint Requirements Documents, Solution Definition Requirements, Business Requirements, Systems Requirements, High-level Design & Wireframes.

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1 Business Requirements Jobs

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14. Key Performance Indicators

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high Demand
Here's how Key Performance Indicators is used in Operations Program Manager jobs:
  • Developed communication plan, key performance indicators, business process improvement initiatives, scaling of business, staffing and productivity models.
  • Measured, monitored and reported progress against business unit standardization key performance indicators.
  • Created and initiated various Key Performance Indicators for supply chain operations.
  • Delivered monthly and quarterly business reviews for key performance indicators.
  • Create and maintain management reports monitoring key performance indicators.
  • Developed and published business metrics and key performance indicators for volume, revenue, and E2E service level agreement performance.
  • Analyze customer satisfaction feedback; develop tools to track and measure key performance indicators.
  • Managed Key Performance Indicators (KPI's) to achieved or exceed customer expectations.
  • Serviced and met key performance indicators with close attention to profit margins.
  • Defined and monitored key performance indicators/metrics to measure performance of the GEOC.
  • Managed domestic call centers across locations, ensuring service levels were met and key performance indicators (KPIs) were followed.
  • Established metrics and operational plans for clients to effectively assess overall performance relative to key performance indicators (KPIs).

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15. Technical Support

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average Demand
Here's how Technical Support is used in Operations Program Manager jobs:
  • Directed corporate training and technical support during product introduction and fleet support.
  • Manage the procurement and technical support audio visual and collaboration environment.
  • Provided direct supervision and technical support to 6 program managers and 70+ employees across 6 regional centers in multiple states.
  • Led factory technical support and customer quality teams to analyze, contain, prioritize and resolve hardware quality issues.
  • Provided technical support of new tool releases from integration, user acceptance testing through go-live, enhancement and beyond.
  • Introduced ORACLE MRP/MPP modules to planning and procurement staff coordinating training, technical support and database conversion.
  • Developed and managed corporate technical support effort for many of Pepsi's major new products and packages.
  • Address all customer service and technical support related issues for fleet customers.
  • Provided help desk and technical support to trainers and users.
  • Led technical support calls to resolve potential severity one issues.
  • Provided technical support and coaching to matrix team.
  • Appointed as UNEP Technical Support, Project Manager.
  • Provide ongoing EDI technical support.
  • Developed new tool which enhanced influencers Technical Support offerings and online Product feedback programs.
  • Manage the $550 million System Engineering Technical Support Service (SETSS) contract which encompassed all phases of lifecycle management.
  • Assigned and monitored work of program staff , providing technical support and direction.
  • Implemented Siebel Software into the IBM Technical Support Call Center by developing and managing project timelines.
  • Managed the technical support contact center for Lenovo THINK products in Australia and New Zealand.

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16. Business Development

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average Demand
Here's how Business Development is used in Operations Program Manager jobs:
  • Developed business development strategies; implemented monthly benchmarks to increase customer enrollment, customer satisfaction, retention, and goal attainment.
  • Manage key strategic relationships with business constituents and senior leaders, partnering in the leadership of critical business development initiatives.
  • Serve as primary point-of-contact between business development and service delivery teams to drive operational excellence and further account penetration.
  • Implemented brand awareness and created opportunities for new business development by forging strategic business relationships with key stakeholders.
  • Direct leadership experience with Business Development activities for complex engineering and schedule sensitive government programs.
  • Support Business development activities, aligning program benefits to corporate goals.
  • Partner with business development to determine strategy for national roll-out.
  • Develop written proposals in support of business development initiatives.
  • Conduct business development activities from business capture to award.
  • Contributed to client business development and increased revenue.
  • Provided support for business development activities.
  • Bid & Proposal - Engaged with business development, Bids & Proposals (B&P), and proposal management.
  • Supported Business Development as a lead for technical and costing efforts for the four SPAWAR C4ISR MAC IDIQ proposals.
  • Provided strategic small business partnerships, SETA program data calls and proposal support for Company CSS Business Development.
  • Partner with executive leadership, business development and group leaders to establish annual revenue and cost budgets.
  • Perform business development services, including the preparation and review of technical and cost proposals.
  • Maintained and updated staffing, business development, and budget data for management reporting functions.
  • Expanded business development into other markets to include Navy and Army customers.
  • Lead business development efforts and serve as the primary customer interface for contract pursuits within the Cyber and IC mission space
  • Partner with Business Development teams to drive new revenue sources and provide best customer solutions.

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5 Business Development Jobs

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17. Management System

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average Demand
Here's how Management System is used in Operations Program Manager jobs:
  • Identified gap in organization and resourcefully established a consolidated database platform for contact, donor and grant management system.
  • Implemented management systems, organizational structure, and accountability for teams to increase quality, productivity, and efficiency.
  • Perform operational management system analysis and evaluation; monitor forecasts and overall US national retail budgets and spending.
  • Performed analysis and supporting the development of the Semi-Automated Executable Architecture Management System (ExAMS).
  • Evaluated and proposed methods and technologies which improved efficiency and information management system effectiveness.
  • Implemented Blackboard, SharePoint and Learning Management Systems for Capacity Training of Health Professionals.
  • Cost Account Manager responsible for Earned Value Management System control of manufacturing development activities.
  • Worked with system administrator to customize/enhance organization s client management system.
  • Innovated new automated program management system.
  • Utilize the Safety Management System to identify hazards and control risks while maintaining assurance that these risk controls are effective.
  • Assisted in general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work.
  • Lead for development of new and existing (in-house) Electronic (EDI) Claims Processing and Management Systems.
  • Created innovative program management system to manage 60 projects at a time, later extended across entire organization.
  • Supported Client Server Operations with Network Administration Management System (Administering IP addresses).
  • Assisted in the implementation and test of the new Inventory Management System.
  • Direct actions of the Learning Management System support team.
  • Audited 2,000 plus client profile data and successfully implemented an electronic client management system (Coaction Net).
  • Led vendor selection and launch of performance management system and biannual review process across 200 employees.
  • Created contract and grant management system to track program performance through metrics and program deliverables.
  • Manage multi-million dollar Vendor Management System program for one of company's largest clients.

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18. Cost Savings

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average Demand
Here's how Cost Savings is used in Operations Program Manager jobs:
  • Directed flight re-engineering projects, continuous improvement initiatives, and management consulting services leading to cost savings and effective resource utilization.
  • Perform process analysis and evaluate logistics operations to define opportunities for continuous improvement and cost savings using Lean Six Sigma principles.
  • Encouraged process improvement by supporting an Automated Proofing project to increase cost savings by meeting performance guarantees.
  • Developed and implemented cost control and inventory procedures and established overall cost savings for the program.
  • Collaborated with Procurement achieving cost savings and minimized capacity constraints through volume leveraging negotiation.
  • Developed Strategic consulting; comprehensive solutions for export and import cost savings.
  • Created Annual Operating Plan that addressed key measures for success including identification of cost savings opportunities and drivers for UM utilization.
  • Achieved a first year cost savings of $7 million by improving the efficiency and manufacturing capabilities of each facility.
  • Saved $4.1M through operational analysis of new business integration and an annual cost savings of $2.6M.
  • Outsourced medium volume production parts to China/Malaysia with a 50% cost savings (4.5 mil).
  • Directed Global Wireless Margin Improvement team and realized 13% cost savings through product model penetration.
  • Negotiated $3-million in cost savings for the purchase of an enterprise-level reconciliation software package.
  • In-Housed product distribution from 3rd-party provider for annual run-rate cost savings of $1.1M.
  • Cost savings due to reduction of monthly enhancements 81% ($8.2M/Year).
  • Plan and approve business cases and measure cost savings of multiple Cloud Operations initiatives.
  • Recommend and provide direction for energy cost savings and supply security.
  • Resulted in a $600K cost savings in launch operations.
  • Devised and executed collaborative strategic roadmaps with various international clienteles - ranging from IT improvements to cost savings efforts.
  • Developed and implemented various projects to achieve yearly cost savings of a quarter of a million dollars for the building.
  • Developed cost savings initiative with overall savings of [ ]

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19. Program Operations

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Here's how Program Operations is used in Operations Program Manager jobs:
  • Make recommendations for contract expectations and quality improvement measures related to program operations.
  • Oversee daily program operations and provide technical solutions for highly complex initiatives.
  • Program Operations/Purchasing Manager, Information System, Internal Technology Unit.
  • Oversee daily Disability/FMLA operations along with daily program operations.
  • Program Operations Manager; Directed Infrared Countermeasure Systems.
  • Developed program operations for new program/drug launch.
  • Managed overall sales and program operations and business strategies for introduction of complex system products, from engineering to pilot production.
  • Program Operations Manager for the F119 Program Management Office supporting the Air Force Lockheed Martin-Boeing F/A-22 fighter program.
  • Coordinate and monitor overall daily program operations; Review client records for quality and compliance.
  • Managed program operations for a nationwide Technology Services and Solutions Contract valued at $600M.
  • Served as the key client contact and provided day-to-day management of program operations.
  • Single point of accountability for Program Operations.
  • Advise interns on program operations.
  • Program Operations Manager: Finance Systems (Consultant) Created a PMO to support strategic systems initiatives improving global CFO effectiveness.

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18 Program Operations Jobs

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20. Daily Operations

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Here's how Daily Operations is used in Operations Program Manager jobs:
  • Directed organizational projects focusing on daily operations, business fulfillment processes, & program management.
  • Monitored daily operations for unit based systems while providing direction to subordinates.
  • Direct the daily operations of mechanical and electrical personnel in the performance of preventative and corrective maintenance of the test faculties.
  • Managed daily operations and staff supporting video conference and meeting room for 16 sites and the main East Hanover campus.
  • Manage daily operations of University of Washington Medical Center (UWMC) buildings encompassing 1.7 million square feet.
  • Executed the company s daily operations by prioritizing projects across the company and monitoring current performance and resources.
  • Used this to package build out events to allow for planning through post launch daily operations for site.
  • Review daily operations log and assist in resolving open items and ongoing issues.
  • Maintained all aspects of daily operations for inbound / outbound / off-phone teams.
  • Directed the daily operations of multiple mobile experiential tours.
  • Managed daily operations for a large, multidisciplinary renal transplant program including pre-transplant clinic.
  • Provided complete daily operations management for the northeast region including New England, New York, and New Jersey.
  • Facilitated the daily operations of the Verizon Telecom (MSP) procurement process with over 2400 contingent workers.
  • Managed the daily operations for the CHIP, adultBasic and Special Care programs for over 65,000 members.
  • Led a medical multi-functional headquarters of 105 in daily operations and special projects from concept to delivery.

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21. Corrective Action

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Here's how Corrective Action is used in Operations Program Manager jobs:
  • Identified causes of cost overruns on a major production program and facilitated all development and implementation of corrective action.
  • Provided sound recommendations for corrective action to director level leadership resulting in improved efficiency of the national recruiting force.
  • Performed problem determination, prepared corrective action programs, and advised management of progress in achieving goals.
  • Analyzed and reviewed individual account activity for potential abuse and took necessary corrective action.
  • Identified immediate areas of concern and initiated plans/action for corrective action.
  • Performed accident investigations and prepared reports with recommendations for corrective action.
  • Conducted annual inspections on five subordinate units and assess their combat readiness through Unit Status Reporting and recommend corrective action plans.
  • Provided recommendations to management and senior leaders for corrective action to ensure the integrity of all IT systems.
  • Direct monthly Earned Value reviews for the Program Manager and made recommendations on corrective actions as required.
  • Determine root cause and corrective action of key chronic quality issues affecting delivery, performance and cost.
  • Work with management team to make corrective actions and instill preventative actions as required.
  • Recommended delays for sites with insufficient bandwidth until they took corrective action.
  • Worked with sales and operations managers to promote corrective actions.
  • Facilitate unresolved ES&H findings and implement corrective action.
  • Identify areas of concern and take corrective action as required.
  • Led resolution of non-conformances and implemented corrective actions.
  • Perform corrective action by researching discrepancies in the NATEC database and uploading latest publications.
  • Oversee Corrective Action Plans and track to completion.

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22. DOD

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Here's how DOD is used in Operations Program Manager jobs:
  • Planned and documented integration requirements for authentication and identification of DOD travelers using the DoD Common Access Card (CAC).
  • Developed proposals to provide turnkey solutions for the US DOD and other US agencies valued over $25 million annually.
  • Manage four programs ranging from $100K to $3M across multiple government agencies; both Civilian and DoD.
  • Managed all aspects of a Titanium and Hard Metals Extrusion and Processing operation to meet Aerospace and DOD requirements.
  • Directed implementation and periodic re-evaluation of security instructions to ensure compliance with NRC, DOD and DOE regulations.
  • Monitor, track status and issue orders for Fielding and Integration activities for the DoD Global Information Grid.
  • Supported the Defense Travel System (DTS), a complex, high profile integration project in DOD.
  • Worked with other DoD agencies in the definition and refinement of current and future requirements.
  • Key federal clients included DoD, Army, Intelligence Community and Department of Homeland Security.
  • Monitored system tests of system interfaces from DTS to DoD Accounting and Disbursing Systems.
  • Develop new business opportunities and pursue opportunities within DoD and the private sector.
  • Established program governance that outlined minimum network requirements for DOD sites.
  • Hold DOD Top Secret & NRC Q Security Clearance.
  • Serve civilian medical emergencies and 227K DoD beneficiaries.
  • Improved operational element access to non-CIFA DoD and non-DoD IC analytical organizations.
  • Responded to ad-hoc tasking and requests from designated CI elements and other DoD, IC and LE customers, as needed.
  • Researched and outlined key DoD policies concerning Modeling & Simulation, reviewing SECNAVINST: 5200.40, 5200.38A; OPNAVINST 5200.34 .
  • Developed the ID/CCC ConOps and DoDAF architecture products related to the MTs and ExARM.
  • Provided survivability, vulnerability, and lethality test and evaluation support for Department of Defense (DoD) weapon systems.
  • Charleston SC 2012 Managed DIA, DoD, INSCOM and USCybercom Information Assurance programs.

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4 DOD Jobs

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23. Sharepoint

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Here's how Sharepoint is used in Operations Program Manager jobs:
  • Developed and maintained a personnel tracking database on SharePoint.
  • Design, implement, and administer a key SharePoint tool to improve work flow and capture performance metrics of creative assets.
  • Help manage the GFS Deployment SharePoint site with design and technical support as well as SQL statements for reporting needs.
  • Developed the SharePoint site and updated relevant program & project documentation as the program goes through different phases.
  • Provide risk management and mitigation processes and document change management in via Internal SharePoint site.
  • Administered the primary SharePoint and sub-sites for the local and field teams around the globe.
  • Identified and defined project scope while adhering to change management processes within SharePoint.
  • Create and updates a web-based internal to L-3 MPRI common access SharePoint website.
  • Worked with SharePoint 2010 for various projects.
  • Managed SharePoint server website for the department.
  • Designed and maintained internal website and SharePoint site for gathering internal analytics and for communications.
  • Used SharePoint to define and communicate inter/intra-department processes and procedures.
  • Created, designed and owned multiple program SharePoint sites to manage partner onboarding, program status.
  • Set up a Sharepoint site for the program that has been modeled by other programs.
  • Administered SharePoint sites and workflows, UAT phases, and script authoring.
  • Create and manage SIA II Sharepoint management portal for L-3 PMO.
  • Direct and manage project execution via TFS project management and SharePoint document archiving Deliver communication management process (e.g.
  • Used Microsoft Project Visio and Sharepoint extensively for organizational analysis and distribution of data.
  • Project manager responsible for developing and implementing a nimble file structure for new C&E SharePoint site.
  • Excel Dashboard, Remedy, Citrix, checkpoint, Cisco, Oracle VM, Visio, sharepoint and MS Project.

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24. Sigma

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Here's how Sigma is used in Operations Program Manager jobs:
  • Utilize Six Sigma and Lean methodologies to identify anomalies and initiate improvements.
  • Drive improvements to production using six sigma methodologies.
  • Led Six Sigma team of worldwide manufacturing, supply chain, logistics, and field professionals to evaluate services spend.
  • Reduced total RMA units to 50% by implementing Six Sigma process system and assisting with new data base.
  • Guided and participated in three Six Sigma projects which led to operational efficiency and $400,000 annual savings.
  • Certified Black Belt in Lean Six Sigma, implemented lean-based project reducing final assembly lead-time by 34%.
  • Supported Six Sigma Process development for the P4 Program and Business Intelligence needed to support the deployment.
  • Support and coach global teams across company with Lean Six Sigma tools to implement new processes.
  • Used Six Sigma tools in order to demonstrate process control of offset lithography printing processes.
  • Initiated implementation of six-sigma quality practice at tier two offset printers in Asia.
  • Facilitated Continuous Improvement Teams via the utilization of Lean and Six Sigma tools.
  • Acquired Lean certification and attended various Six Sigma training sessions.
  • Managed two projects applying the six sigma methodologies.
  • Trained in Lean Six Sigma Green Belt.
  • Led the NA Six Sigma program / 11 person team.
  • Utilized Six Sigma training to create efficient processes and implement policies/procedures.
  • Drive positive change and process recommendations/ implementation using Six Sigma, LEAN, VSM, Kaizan events, etc.
  • Received "Innovator of the Quarter Award" for Six Sigma project savings of $800 thousand.

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25. Risk Management

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Here's how Risk Management is used in Operations Program Manager jobs:
  • Designed and launched an end-to-end architecture and migration plan for credit risk management for derivatives through a new credit infrastructure implementation.
  • Initiated risk management processes and programs that resulted in significantly reducing human error accidents and damaged equipment.
  • Authored program configuration management, contingency planning, and risk management plans.
  • Documented compliance and risk management gap analysis standard practices.
  • Reviewed and submitted over 500 operational plans for accuracy, risk management, and compliance with higher level management criteria.
  • Performed project risk analysis, risk management, and contingency planning for all contracts and projects.
  • Supervised and defined all activities to support projects prior to mayor resource allocation and risk management.
  • Contributed to development of processes for risk management, variation orders, and claims management.
  • Owned and accountable for $850K Op-ex/Cap-ex budget, risk management and disaster recovery planning.
  • Create project controls for scope management, risk management, and change control procedures.
  • Risk management and problem solving skills used to negate negative issues from impacting schedule.
  • Develop program schedules, communication and risk management plans to achieve program objectives.
  • Reviewed and recommended changes of over 200 composite risk management assessments.
  • Prepare risk management plan and implement risk register.
  • Defined program priorities & risk management.
  • Led negotiations with suppliers/subcontractors hardware Responsible for risk management activities
  • Risk management following internal and external Project Management methodologies, through software tools as MS Project and Primavera P3.
  • Prepared Risk Management Plan for Heavy Lift VI Implemented Scrum board to track activities of Testing and Commissioning.
  • Manage corporate wide multi-site operations, facility and capital projects, insurance and risk management programs and processes.

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5 Risk Management Jobs

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26. SLA

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Here's how SLA is used in Operations Program Manager jobs:
  • Communicated directly with a variety of constituents regarding legislation and rule-making.
  • Manage weekly meeting with customer to review OT (on time delivery) and SLA (Service level agreement).
  • Led team of global experts to define sales compensation for SaaS by successfully translating regional process differences.
  • Manage weekly meeting with customer to review SLA (Service Level Agreement) and new business opportunities.
  • Aligned staff priorities with IT and business strategic goals maintaining greater than 95% SLA attainment.
  • Develop and initiate internal processes to improve program delivery based on contractual obligations and SLA's.
  • Consulted and negotiated with local and state legislators to gain consensus on child welfare issues.
  • Developed OLA/SLA/KPI for supporting Seven thousand Customers globally through various teams and 250 Channel Partners.
  • Slashed material cost by 20% with bundling procurement strategies & long-term supplier partnerships.
  • Provided Management and Customer Updates as need during resolution of SLA Impact investigation.
  • Balanced customer demands against SLA commitments, resource availability, and financial impact.
  • Led team that consistently exceeded SLA requirements by 10+ % overall.
  • Initiated asset tracking and management system and SLA agreement for Operations.
  • Slashed costs by sourcing and recommending new vendors.
  • Managed alerts and escalation on potential SLA impact.
  • Translated project requirements, dependencies and available resources into an integrated portfolio priority and staffing plan.
  • Defined Service Level Agreements (SLAs) with other departments and the client to support a 24x7 Operations Center.
  • Result: Saved thousands of dollars every year ensuring we were not missing our customer SLAs with outages.
  • Developed IO Working Group Project to manage telecommunications contract against service level agreements (SLAs).
  • Developed global media roll out strategy and translated product feedback into prioritized product roadmap.

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27. Direct Reports

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Here's how Direct Reports is used in Operations Program Manager jobs:
  • Establish individual performance expectations for direct reports and regularly evaluate their performance against organizational objectives.
  • Led 3 client strategic workforce programs (174 locations) generating $100M+ with team of 45 direct reports.
  • Supervised direct reports at two manufacturing sites while merging corporate cultures of industry leaders General Electric and RCA.
  • Lead global team tasked with standardizing all HR and staffing recruitment processes worldwide, with five direct reports.
  • Managed staff including hiring, daily direction, counseling, mentoring and review of 60 direct reports.
  • Managed a team of direct reports on average consisting of four project managers and two project coordinators.
  • Synchronized daily work activities, team meetings and one on one counseling/coaching of direct reports as required.
  • Hire, manage, and coach team of 3 direct reports and 3 second level reports.
  • Managed program P & L, resource utilization and 6 project manager direct reports.
  • Managed two direct reports, with employee feedback indicating high managerial satisfaction.
  • Review and authorize PTO and vacation time-off requests for direct reports.
  • Led teams of direct reports and indirect regional office reports.
  • Manage 1 direct report and 85 indirect reports.
  • Manage 2 co-op students (direct reports).
  • Managed team of Production Engineering direct reports.
  • Provided training and direction to direct reports.
  • Team Management Recruit, manage, and mentor direct reports, consultants, and interns working on programmatic initiatives.
  • Managed direct reports and matrixed employees with total labor budget of $12 million at two manufacturing locations.
  • Open 11 National Merge Centers (9 centers opened in 9 month) 9 direct reports Drove Order Consolidation program
  • Direct Reports 11, Indirect 100+) Directed an 11-member, diversified staff for the Northeastern U.S.

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28. RFP

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Here's how RFP is used in Operations Program Manager jobs:
  • Assist the SGI corporate team in responding to RFP and obtaining the Bond Program MGMT contracts for AUSD and SBUSD.
  • Negotiate, contract, and load rates of all Corporate Travel clients' preferred hotel properties for annual RFP.
  • Participate in all phases of Proposal preparation ensuring the program met RFP Technical, Cost and contractual compliance.
  • Lead Operations organization in RFP (request for proposal) activities working closely with J&J Procurement.
  • Worked with corporate proposal team on writing up responses to RFP s. Attended follow up interviews and presentations.
  • Served as Capture and Proposal Manager for most of company's federal government RFP/RFQ responses.
  • Initiated and managed RFP and vendor selection for outsourcing of sales leads and prospecting data.
  • Led Outsource Manufacturing RFP team to create, assess and recommend a change in partners.
  • Conducted RFP and managed the implementation of credentialing application for 3,600 nurse practitioners.
  • Develop RFI/RFP responses for large to very large projects (7-8 millions).
  • Coordinated information for inclusion in Requests for Proposals (RFP).
  • Managed RFP process, vendor selection and vendors for the program.
  • Respond and prepare RFQ's, RFI's and RFP's while analyzing the best fit for the project at hand.
  • Experience with RFP, BOE, SOW, BCP, DRP, ROM & ROI development.
  • Respond to RFP/Bids as Fleet Operations single point of contact for specs, order-to-delivery, overall timing & engineering.
  • Directed Full-Lifecycle RFP effort to include developing RFIs, Coordinating Funding and Partner Contracts Industry Day planning.
  • Developed Requests for Proposals (RFPs) for program/project management support services as required.
  • Developed RFPs, negotiated hotel and vendor contracts.
  • Assisted in writing various subfactors for DIA specific task order RFPs.

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29. Business Operations

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Here's how Business Operations is used in Operations Program Manager jobs:
  • Developed and managed detailed business operations for customers' PCI compliance programs to ensure confidence and promote future contract expansions.
  • Managed day-to-day business operations including administrative, financial, information systems, personnel, training, and facility.
  • Created and maintained an environment where employees were motivated to take ownership of responsibilities and business operations.
  • Reduced redundant standard operating procedures by 10% to ensure accurate and reliable fulfillment of business operations.
  • Established a Virtual Factory Business Operations forum for manufacturing sites worldwide.
  • Managed and influenced communications strategy for VP Business Operations.
  • Supported SMSG Readiness business operations, planning and strategy with reporting, scorecards, analysis and an agile data platform.
  • Worked under Founder to manage all business development efforts, all client programs, and maintained day-to-day business operations.
  • Program Manager and Director of Business Operations responsible for implementing the ISSC services across Accenture's Growth Platforms.
  • Engaged with Business Operations (Finance) to establish, manage and track the annual program budget.
  • Managed Business Operations for MD-10 program, Earned Value, budget and financial reporting.
  • Organized and trained the internal business operations team prior to the next contract bid.
  • Joined Business Operations team within Digital Commerce Group as Pro ject Manager and promoted to Program Manager.

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13 Business Operations Jobs

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30. PMO

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low Demand
Here's how PMO is used in Operations Program Manager jobs:
  • Contributed to the development and implementation of PMO methodology, processes and procedures
  • Managed PMO with responsibility for performance management, resource and portfolio management.
  • Improved customer Quarterly Performance Assessment Reviews by 25% by implementing PMBOK PMO and ISO 9001:2008 based quality system.
  • Served as a program manager in the PMO for the Manufacturing and Consumer Operations organization within the Americas region.
  • Reported to the Senior Vice President of the Corporate PMO as well as Division President.
  • Coordinate implementation of an earned value management system within Government PMO in accordance to ANSI/EIA-748.
  • Developed and enhanced processes in cooperation with the Program Management Office (PMO).
  • Opened and managed the Project Management Office (PMO).
  • Served as business owner and PMO representative for various projects.
  • Define and implement CIOSP3SB and other IDIQ/GWAC PMO function Provide training and/or support to PMs on Project Controls methods and processes.
  • Conducted stakeholders analysis and investigated overall PMO objectives from Ops, PG, PM sponsors across the organization.
  • Created 2 year strategic roadmap to justify and expand the role of the PMO office.

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1 PMO Jobs

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31. Information Technology

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low Demand
Here's how Information Technology is used in Operations Program Manager jobs:
  • Modernized procurement functions while enabling near-paperless working environment via design and implementation of innovative information technology and systems.
  • Displayed proficiency in systems analysis, project management, and information technology.
  • Performed cross functional reporting analysis between business groups and information technology.
  • Provided information technology (IT) technical support to users of IT systems who are experiencing software and hardware related problems.
  • Partner with Information Technology teams to continuously improve and streamline tools utilized by internal sales teams and partners.
  • Coordinated and managed Information Technology SOX audit requests coming from the External audit provider KPMG.

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32. NPI

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low Demand
Here's how NPI is used in Operations Program Manager jobs:
  • Developed/Standardized consolidated milestone status reporting Dashboard of all NPI Products and provided communications at all levels.
  • Led NPI launch projects providing turn-key solutions and achieved time to market goals by 4 week reduction in lead-time.
  • Ensured systems readiness for New Product Introductions (NPI), Legal or Privacy Compliance and Annual Holiday Readiness.
  • Led NPI Development as Product Engineer and Program Manager across all development cycles from Concept Commit to FCS.
  • Engaged with engineering in the NPI stage to develop the build, test, and configuration plans.
  • Mentor personnel for Operation Program Manager role, involved in PCP and NPI activities.
  • Partnered with Finance department and NPI facility on resolution of quarterly E+O inventory review.
  • Established/Derived all NPI Operations milestones and its schedules, by collaborating with functional owners.
  • Managed NPI processes, represented Operations, and reported status to executive levels.
  • Assured component supply availability to support NPI launch during 2HCY'09 industry shortages.
  • Managed NPI cross-functional teams launching network security hardware and software products.
  • Managed NPI product development from early development through production ramp.
  • Define, create, and execute NPI project work plans, deliverables, and processes for LED Lighting products.
  • Teamed with NPI facility and planning organization to ensure successful transition to production CMs.
  • Collaborated with the IT team to develop centralized database for SOPs, KPIs, SunPI metrics globally.

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4 NPI Jobs

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33. ERP

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low Demand
Here's how ERP is used in Operations Program Manager jobs:
  • Define enterprise level project tracking, controlling and reporting requirements to standardize processes.
  • Worked with senior management on enterprise project initiatives and building respective teams.
  • Participate in ERP CRP runs to validate standard processes and obtain feedback for potential design changes.
  • Performed the quarterly Enterprise Risk Management (ERM) assessments for Information Security and Operational Risk.
  • Represented the US Government with Russian Government counterparts to ensure enforcement of US treaty rights.
  • Define and integrate quoting and contracting requirements into enterprise end to end sales management tool.
  • Key team member in the RFP process for 2006 enterprise wide LMS design and implementation.
  • Compiled, analyzed, interpreted and reported on child fatality data on an annual basis.
  • Interpreted laws, rules, regulations, policies, procedures and guidelines.
  • Create and facilitate product and performance PowerPoint presentations to customers via WebEx.
  • Maintained and authorized reporting on morning status of the enterprise.
  • Supported the deployment of Oracle ERP system in Xerox Operations.
  • Implemented an ERP system in 2 Poland manufacturing facilities.
  • Interpret reports and add commentary.
  • Core competencies include LEAN implementation, logistics, continuous improvement, safety program management and ERP optimization.
  • Provided on-site support for Project Management services as well as 30 staff members within the Network Enterprise Centers (NECs).
  • Provided and analyzed Enterprise Business Intelligence (eBi) and oracle reports to the entire Americas Professional Services team.
  • Interact with onsite and offshore counterparts of the projects to identify the performance and health trends of various projects.
  • Advanced skills in Microsoft Excel / Word / PowerPoint / Project/ Visio, Adobe Acrobat and Tableau software.
  • Team facilitates successful management, governance, reporting, and completion of program deliverables across the enterprise.

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2 ERP Jobs

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34. ISO

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low Demand
Here's how ISO is used in Operations Program Manager jobs:
  • Provided an overall liaison role between Accounts and Network Delivery teams by facilitating and managing Network device turnover to production.
  • Served as team liaison for worldwide business operation by facilitating weekly change management meetings with global Information Technology teams.
  • Served as primary liaison between students and college administrative offices.
  • Directed three Shop Supervisors, three Production Planners, sixty hourly employees and engineering and administrative staff in a union environment.
  • Negotiated and managed the Contracted Advisory and Assistance Services (CAAS) II contract for CACI and its partners.
  • Represented Microsoft as liaison with Amazon in partnership contract negotiations, as OPM with Media & Technology Services division.
  • Train, coach and develop new supervisors during project duration, while meeting client service levels and contractual obligations.
  • Established digital training community to track ISO QMS training and compliance for 50+ GE field and HQ resources.
  • Oversee operational aspects of ongoing project serving as the liaison between program office and front line production management.
  • Conducted direct liaison with professional presenters/faculty (i.e., doctors, scientists, clinicians, etc.)
  • Established long-term exercise and operational goals as squadron liaison to US Special Operations forces.
  • Aided all supervisors (16+) in developing company procedures and advocate compliance.
  • Coordinated and communicated all release and change activities through Change Advisory Board process.
  • Maintained compliance with all company policies and procedures and TS/ ISO Standards.
  • Certified ISO 9001 provisional auditor for Total Quality Management.
  • Served as the Homeland Security, Aviation Security & Intelligence Advisor to the NW Center for Regional Disaster Resilience.
  • Liaisoned continually with mid & upper level management as well as line employees of the Company.
  • Served as the Homeland Security Advisor to the Pacific North West Economic Region (PNWER).
  • Provided guidance and direction to 12 Co-op Technical Advisors to execute the Co-op Program.
  • Executed SWOT analysis to assess advantages as a franchisor.

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2 ISO Jobs

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35. OPS

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low Demand
Here's how OPS is used in Operations Program Manager jobs:
  • Provide ongoing volunteer training through workshops, written materials and face-to-face interactions.
  • Represented Mobile Devices in process workshops with IT and other business leads to refine proposed process and develop business cases.
  • Supervised a 20 person cross-functional team through development and deployment of smart desktops to 600 call center agents.
  • Maintain knowledge of program objectives, guidelines and new procedures through regular attendance at seminars and workshops.
  • Placed 55 Co-ops per cycle three times per year in challenging engineering assignments throughout the Rockford campus.
  • Program management and continuous process improvement for the GFS Ops IMT team driving technical solutions for customers.
  • Created and implemented Change Management Workshops which prepared sales managers for the management of a mobile workforce.
  • Conducted one-on-one meetings with Co-ops each session to collect feedback on the program and their experiences.
  • Established new programs to enable MSN Ops Center to scale during period of exponential growth.
  • Attend community events, special events, workshops and conferences as necessary including weekends.
  • Designed and led workshops to communicate and train personnel on new processes and procedures.
  • Attended DA & NGB sponsored conferences, workshops, & meetings.
  • Served dual-roles as Product Ops PM and ODM Business Manager.
  • Served as the Client HR contact for Rockford Co-ops.
  • Established on-sight and off-sight meetings and workshops.
  • Manage job shop responsible for fabricating test equipment for development programs Created database for streamlined input of requests from internal development shops
  • Supported improvement of company-wide SOPs and guidelines.
  • Consulted for South America sites during implement of SOPs being used in North America.
  • Implemented Desk Procedures and created and implemented SOPs for MRO Purchasing group.
  • Developed tools and process improvements including SOPs to enhance teamwork.

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36. Executive Management

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low Demand
Here's how Executive Management is used in Operations Program Manager jobs:
  • Reported results of audits, ensuring high-integrity remediation of failed controls to resolution, and reported status to executive management.
  • Create monthly comprehensive business review document and conduct meeting for client and executive management review.
  • Maintained a high level of visibility and direct interaction with center and division executive management.
  • Led strategic programs across core business sales operations, collaborating directly with executive management.
  • Authored numerous policies and procedures, accepted and implemented by executive management.
  • Maintained daily communication with customers, program/marketing/finance managers, and executive management.
  • Reported compliance activities through creation of compliance scorecard to executive management.
  • Provided executive management oversight during bi-weekly meetings between SAVVIS and the client
  • Prepared monthly and quarterly summary reports to executive management.
  • Created and conducted executive management briefings of program status.
  • Lead and participate in weekly executive management meetings.
  • Brief monthly program reviews with executive management.
  • Provided weekly scorecard to executive management.
  • Presented weekly performance for executive management.
  • Selected by Boeing executive management team in the aid of a troubled program at another Boeing site.
  • Make presentations to customers and executive management on status of projects undertaken by the team.
  • Advised Board Members and Executive Management on business strategies and best practices.
  • Provided program status reports, updates and guidance to senior executive management.
  • Selected Highlights Lead all Engineering/Supply Chain risk communications to executive management and clearly explain the path to resolution.
  • Created "Keeping Dell Secure" initiative as directed by executive management.

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1 Executive Management Jobs

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37. CRM

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low Demand
Here's how CRM is used in Operations Program Manager jobs:
  • Developed and implemented operational structure and organization to successfully launch custom built CRM application, featuring unique account-based technology and products.
  • Provided issue management and analysis for top issues submitted to the Operations to regarding the CRM use and functionality.
  • Support various stakeholders of the SCRM capability by acting as the Change Request Manager for their areas in scope.
  • Utilized gathered data from CRM (CAP) to recommend and implement process, training and policy improvements.
  • Activated unassigned accounts with reported revenue to flow into ESS, SAP BI 7 and GCRM database.
  • Build TFS queries and live Excel reports to support content creation and distribution of SCRM Quarterly Newsletters.
  • Utilized CRM (proprietary system) for customer issue resolution, reporting and team management.
  • Compiled and presented monthly reporting scorecard for the worldwide consumer CRM and Operations team.
  • Functioned as escalation manager for operational or production issues within CRM and Support assets.
  • Deployed mobile CRM solution for Field staff, improving inter-department and customer communications.
  • Assess and onboard any new teams to the SCRM capability as directed by the Customer.
  • Re-organized $2M Siebel CRM and SFA Re-Design project.
  • Execute marketing programs/campaigns and create ad-hoc reports in Siebel CRM application.
  • SAP and Siebel CRM).
  • Manage external MAPP partner communication via CRM and MAPP@Inbox Own Onboarding of new partners to multiple MAPP programs.
  • PROGRAM MANAGEMENT/BUSINESS ANALYSIS Led custom CRM project to migrate from AS400 to Customer Dashboard, reduced overhead 25%.

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3 CRM Jobs

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38. QA

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low Demand
Here's how QA is used in Operations Program Manager jobs:
  • Established RMA Department; wrote work instructions, SOP, training orientation and quiz for QA certification.
  • Be the single Operations point of contact for collecting product forecasts and setting FQA/Metadata/Asset approval dates.
  • Achieved 99.8% of the total points possible in the health plans 2012 NCQA accreditation survey.
  • Provided critical analysis and recommendations for ASO collection plan on Al-Qaeda cell operating in Chad.
  • Apply the credentialing process uniformly to all practitioners/providers in accordance with TJC and NCQA standards.
  • Develop and manage over 100 agents, Team Leads, and QA Coaches.
  • Developed and implemented global strategies for the operations using QAD solutions.
  • Coordinate with QA to ensure all part arrival meets QA standard.
  • Conducted project QA reviews to track product defects and readiness.
  • Oversee the DCMA, QA Flour, and ITT QA inspections giving feedback to the Project Manager.
  • Managed 6 supervisors, 1 trainer, 7 QA's.
  • Team consists of 60 agents, 3 Team Managers, 1 Operations Workforce Scheduler, 1 QA Analyst and 2 trainers.
  • Functioned as Practice Lead for US PMO group for project, business analysis and QA mgmt.
  • Conducted QA for project manager work product.
  • Designed mudwall qalat-style compounds for construction by local Afghanistan contractors.

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39. Commander

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low Demand
Here's how Commander is used in Operations Program Manager jobs:
  • Performed staff officer functions with regard to support to Division Commander including coordinating quarterly management reviews and monthly metrics updates.
  • Program Manager that coordinates with Combatant Commanders to assign mobilized reservists to strategic areas of suspected terrorist activities.
  • Worked closely with commanders to provide accurate and timely reporting to senior leadership.
  • Established and maintained organization website, published and edited commander newsletter.
  • Conduct market research and analysis and made appropriate recommendations to Commanders.
  • Lauded by Division Commander for excellence and professionalism.
  • Manage Three teams totaling 63 Honor Guard members, negotiate with squadron commanders to fill vacant positions in Honor Guard teams.
  • Formed, trained, and lead decontamination and survey teams in support of Joint Special Operations Combatant Commanders.
  • Develop plans to simulate wartime conditions and provide the assessments to base commanders of unit capabilities.
  • Developed and maintained AFSPC objectives to execute mission and achieve the Commander's vision.
  • Classified - Pull off classified documents containing pertinent data for Commander's knowledge.
  • Direct patient care and unit during absence of commander.
  • Worked collaboratively with the commander and senior leadership in the preparation of enlisted force to drive mission requirements.

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40. Staff Members

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low Demand
Here's how Staff Members is used in Operations Program Manager jobs:
  • Established and implemented departmental policies, goals, objectives, and procedures, conferring with executive team members and staff members.
  • Performed initial diagnostics of the reported issue and resolves routine problems elevating more complex issues to senior staff members.
  • Managed five Executive Directors and 30+ staff members in U.S., SW Asia and South America.
  • Resolve complex client service issues and concerns as escalated from staff members.
  • Interviewed, hired, evaluated and supervised 168 staff members.
  • Prepared payroll and time schedules for staff members.
  • Managed and trained three staff members.
  • Managed 5 full time RSP staff members.

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41. Vendor Management

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low Demand
Here's how Vendor Management is used in Operations Program Manager jobs:
  • Partnered with HealthCare coverage professionals to provide meaningful program and vendor management aligned with company goals and vision for expansion.
  • Implemented vendor management processes to include vendor recommendations for appropriate learning and development delivery methodologies across the project.
  • Created and implemented festival infrastructure, ticketing protocols and procedures for vendor management, and theater operations.
  • Drive response to communications with executive level shareholders and outside stakeholders for vendor management incorporation.
  • Established costing process - enhanced vendor management, feasibility studies and cost-cutting measures.
  • Provided Vendor management for outside vendors.
  • Created a globally consistent background check Policy Committee, Adjudication Committee, vendor management, and system integration project.
  • Direct responsibility to manage the teams for Safety, Quality, Vendor Management and warehouse for the company.
  • Aided design team in serviceability, materials selection, vendor management, device modification, and testing processes.
  • Managed operations for multi-week conferences including- vendor management, communications and primary point of contact for all attendees.
  • Staff recruiting and training, vendor management, budgets and all metric reporting to senior management in a unique destination environment.
  • Acted as Lenovo onsite representative at vendor location and worked with vendor management to drive vendor to meet Lenovo's goals.

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42. SME

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low Demand
Here's how SME is used in Operations Program Manager jobs:
  • Spearheaded team of 9 inspectors in root cause analysis system assessments; developed concise recommendations and monitored corrective action response progress.
  • Created detailed intelligence products and target templates using social network analysis, target capabilities/vulnerabilities assessments, and communications infrastructure research.
  • Deliver assessment reports to the Washington Bureau following the conclusion of assigned International Visitor Leadership Program projects.
  • Conducted compliance assessments and collaborated with TSA concerning root cause analysis & correction of actual/potential enforcement actions.
  • Developed and implemented risk assessment, performance measurement, and risk stratification programs.
  • Refined business process to collect operational data using analytic skill and assessment tools, dramatically reducing labor hours by 30%.
  • Performed supplier assessments, sent bid packages to prospective suppliers, analyzed cost savings, and executed outsourcing activities.
  • Conducted assessments and participated in intake interviews to assess the needs of each participant and family.
  • Selected Accomplishments: Directly responsible for implementing assessment plan of roofs at 63 base facilities.
  • Conducted site assessments and developed and built tank farms for the fleet servicing the stations.
  • Documented all the procedures for the different reports run by Operational Risk Assessment.
  • Play an active role with major Aerospace Customer, Production Readiness Assessments.
  • Program Manager for alternate assessment contracts in Maine and Washington, DC.
  • Function as PM for company and Operations SME on JIEDDO contract.
  • Developed needs assessments and gap analysis for 100 small businesses.
  • Conduct command compliance and assessment reviews of subordinate commands.
  • Performed the GLBA Assessments in compliance with FFIEC.
  • Perform opportunity assessments, develop High Level Requirements and Business Requirement Documents, and manage through to implementation.
  • Participated in a global capital assessment that generated a $17 million capital restructuring budget and timeline.
  • Changed selection strategy to multi-factor vendor assessment, including quality, on-time delivery and price.

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43. OEM

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low Demand
Here's how OEM is used in Operations Program Manager jobs:
  • Provided post-award fiscal management for OEMP research grants including authorization of purchases, budget monitoring and budget projections.
  • Review OEM contractual arrangements to identify language that may require non-standard accounting treatment or business process modification.
  • Drive continuous improvement activities including those involving OEM partners.
  • Drive initiatives such as the Nokia-Microsoft project and the OEM Core Technical Academy initiative to improve customer satisfaction and streamline processes.
  • Managed operational programs that included the introduction and preparation for the manufacture of new products, design enhancements and OEM deviations.
  • Cultivated existing account team relationships with customers and OEM vendors to become a key focal point for operational issues.
  • Configure and install new Oracle 10g/11g RAC servers with Windows/Linux including standby databases and 11g OEM.
  • Launched the first Xerox OEM Offset Digital Imaging Presses with the first installation in the U.S.
  • Total responsibility for overall achievement of on-time delivery of contracted parts to our OEM in Brazil.
  • Managed an OEM customer material requirements planning forecast in excess of $100 million.
  • Direct and Manage sustaining launch operations through the factory for new OEM customers.
  • Monitored and suggested outside sources of funding to support the OEMP.
  • Job required the OEM Dept.
  • Led and managed multiple consumer driven full lifecycle projects with large budgets targeted to address Consumer/OEM specifications and deliverable requirements.
  • Managed operational readiness activities within Microsoft OEM Operations resulting in successful launch of new programs with over 99.7% quality.
  • Drive and manage factory manufacturing operations to produce large volumes of smartphones and tablets for ODM and OEM customers.
  • Established manufacturing and fulfillment fast track for onboarding new OEM customers; 40% improvement.
  • Managed suppliers and OEMs on development of 5 types of BGA mobile connectors.
  • Created monthly variable advertising spend for each OEMs targeted by CDK.
  • Service Delivery Manager Manage the outsourced team providing all transactional processing for Agreements and Invoices for the OEM business line.

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4 OEM Jobs

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44. R

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low Demand
Here's how R is used in Operations Program Manager jobs:
  • Manage program to transition operational responsibility to partner teams.
  • Prepared payment vouchers in accordance with government regulations.
  • Maintained disbursing files and prepared periodic financial reports.
  • United States Army, Payroll Administrator - Received and posted funding, Commitment and obligations documents to accounting and budget systems.
  • Reduced monthly line cost from $31.2 million to $12.3 million per month within a 13 month period.
  • Managed teams of Web and application programmers supporting Web applications for international banking customers in over 35 countries.
  • Engage resources from GNS Network Security and partner teams to achieve milestones of the transition program.
  • Spearheaded decision making process and served as technical and tactical subject matter expert.
  • Led team of 70 personnel in providing security operations while deployed to Iraq.
  • Support the leadership team (Principal strategic Sourcing Managers) with all administrative functions
  • Led team of 450 special operations team members engaged in CBRN threats.
  • Combined intelligent home care processes and systems with an outcomes-driven focus.
  • Received, reviewed contracts and invoices and receiving reports.
  • Received, reviewed, prepared and computed travel vouchers.
  • Received and processed treasury checks for payment.
  • Present Pending Transfer - SmartWatt Energy Inc.
  • Received, reviewed and processed pay documents.
  • Delivered management consulting and operational strategy development to support Chemical, Biological, Radiological, and Nuclear (CBRN) Program.
  • Reenergized team through building an engaged culture under austere conditions; efforts dramatically improved morale and collaboration.
  • Projected savings to be accrued from preventable hospital readmissions.

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45. Annual Budget

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low Demand
Here's how Annual Budget is used in Operations Program Manager jobs:
  • Provided annual budgets, monthly financial forecasts and developed modeling to optimize forecasting and analysis of key performance indicators.
  • Managed ROB including operational reporting, business process planning/coordination and administration of a $7M+ annual budget.
  • Prepared annual budget requirements; determined economic aspects of equipment, facilities and new services.
  • Administered annual budget and monitored ongoing progress against short and long-term business objectives.
  • Maintained and tracked annual budget as well coordinated fundraisers and relevant activities.
  • Drafted reporting for $3.5M annual budget that reduced operating expenses by 20% and assessed expenditures for student programs.
  • Managed flight $6 million annual budget plan, ensured equipment and supply acquisition were available to support mission effectiveness.
  • Spearheaded training, scheduling, implementation, and support of service plan with annual budget of less than 1million dollars.
  • Managed an annual budget in excess of $30 million and a peak workforce of over 60.
  • Administered up to $3.5 million in annual budgets to support operations worldwide.
  • Prepare annual budget, project staffing requirements, and forecast workload demands.
  • Managed external vendor partners and annual budgets of $4.5M.
  • Participate in annual budget planning and strategic planning meetings.
  • Managed an annual budget of $500,000.
  • Developed and managed the annual budget for several multimillion dollar contract awards.
  • Achieved budget and schedule goals in a 20 person multi-disciplinary team with an annual budget of $3.5 million.
  • Participate in annual budgeting for the department portfolio, resource management, and IT project tracking via Estimate to Actuals.

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46. Performance Reviews

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low Demand
Here's how Performance Reviews is used in Operations Program Manager jobs:
  • Facilitated vendor monthly performance reviews and through efficiency planning, these sessions became decisive quarterly reviews.
  • Conducted performance reviews and disciplinary actions as required.
  • Provide quarterly performance reviews of security personnel.
  • Conducted performance reviews, performance calibration, and coaching for success in a Big Data, Information Management environment.
  • Performed consistently, exceeded company expectations on all performance reviews, which only 20% of company achieved.
  • Enforce company safety policies; write performance reviews and interview prospective candidates for the field service department.
  • Provided leadership for 20 location staff through goal setting and quarterly performance reviews to quantify progress.
  • Use project management tools, reports, templates, to assist with staff performance reviews.
  • Set employee performance goals and conducted annual employee performance reviews.
  • Provide tasks and role responsibilities; conduct performance reviews.
  • Chaired weekly, monthly and quarterly performance reviews.
  • Staff development and annual performance reviews.
  • Carried out performance reviews and variance analysis from project progress reports to spotlight problem areas.

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47. Special Projects

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low Demand
Here's how Special Projects is used in Operations Program Manager jobs:
  • Directed special projects, ensuring on-time completion aligned with project requirements.
  • Established and executed Programs and Special Projects for PHS, Claims, Risk and Compliance and Legal departments within CNO.
  • Handled escalated provider calls, special projects, reports, and monitored daily both productivity and call statistics.
  • Achieved 100% successful completion rate for numerous special projects in dynamic, fast-paced environment.
  • Oversee special projects from preliminary planning through completion.
  • Supported special projects as requested by Program Manager.
  • Manage special projects as assigned.
  • Worked within a team environment to support tasks and processes related to special projects in the Operational Services Department.
  • Worked with director on special projects, including grant preparation for fundraising.
  • contract)* Operations Manager and special projects/program manager.

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2 Special Projects Jobs

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48. Data Analysis

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low Demand
Here's how Data Analysis is used in Operations Program Manager jobs:
  • Gathered and conducted data analysis and made recommendations to engineering that resulted in a cost- savings analysis of approximately $5MM.
  • Improved profit margin annually through consistent data analysis and incorporation of process improvements while increasing customer quality.PROFESSIONAL EXPERIENCE (CONTINUED)
  • Managed vendor dashboard reporting, data analysis, and effectively communicated with all levels, including executive leadership.
  • Performed several data analysis to understand sales pattern and customer behavior for successful sales cycle.
  • Managed projects, conducted data analysis and partnered with program managers.
  • Presented data analysis to program managers at Microsoft.
  • Created Cost Model and Data Analysis Packets that reduced proposal activities from 1 week to several hours of effort.
  • Provided data analysis on impacts to the Operations performance and root cause analysis on Operations processes.
  • Led three value chain projects including data analysis, value chain mapping, project prioritization, implementation and monthly reporting.
  • Used Microsoft SQL Server and Siebel Enterprise to create SQL queries for data extraction and data analysis using BI.
  • Performed real-time data analysis translating multi-system data streams into an analytical data reduction output to be compared against CFD maps.

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3 Data Analysis Jobs

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49. Day-To-Day Operations

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low Demand
Here's how Day-To-Day Operations is used in Operations Program Manager jobs:
  • Assisted in managing day-to-day operations for several builder project managers.
  • Managed day-to-day operations of $10M food safety certification program for over 2,000 customers worldwide in the food equipment manufacturing industry.
  • Execute day-to-day operations, staff management, and engage revenue/ratings goals of stations, web sites, and networks.
  • Manage day-to-day operations of online display, social and search media for Recruitment based clients.
  • Managed day-to-day operations for staff on opening shift in Minot office.
  • Oversee the day-to-day operations of an Asset Management Department.
  • Manage the day-to-day operations of the company.

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50. Revenue Growth

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low Demand
Here's how Revenue Growth is used in Operations Program Manager jobs:
  • Implemented customer-centric focus, driving continuous company revenue growth.

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1 Revenue Growth Jobs

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Operations Program Manager Jobs

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20 Most Common Skills For An Operations Program Manager

Project Management

15.0%

Ensure Compliance

10.5%

Service Delivery

10.4%

Financial Management

8.2%

Customer Service

7.1%

Process Improvement

6.2%

Human Resources

5.6%

Logistics

5.4%

Oversight

4.9%

Infrastructure

3.6%

Online

2.8%

Business Units

2.7%

Business Requirements

2.7%

Key Performance Indicators

2.7%

Technical Support

2.3%

Business Development

2.1%

Management System

2.0%

Cost Savings

2.0%

Program Operations

2.0%

Daily Operations

1.9%
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Typical Skill-Sets Required For An Operations Program Manager

Rank Skill
1 Project Management 10.9%
2 Ensure Compliance 7.7%
3 Service Delivery 7.6%
4 Financial Management 6.0%
5 Customer Service 5.2%
6 Process Improvement 4.5%
7 Human Resources 4.1%
8 Logistics 4.0%
9 Oversight 3.6%
10 Infrastructure 2.6%
11 Online 2.1%
12 Business Units 2.0%
13 Business Requirements 2.0%
14 Key Performance Indicators 2.0%
15 Technical Support 1.7%
16 Business Development 1.5%
17 Management System 1.5%
18 Cost Savings 1.4%
19 Program Operations 1.4%
20 Daily Operations 1.4%
21 Corrective Action 1.4%
22 DOD 1.4%
23 Sharepoint 1.2%
24 Sigma 1.2%
25 Risk Management 1.2%
26 SLA 1.1%
27 Direct Reports 1.1%
28 RFP 1.0%
29 Business Operations 1.0%
30 PMO 1.0%
31 Information Technology 1.0%
32 NPI 1.0%
33 ERP 0.9%
34 ISO 0.9%
35 OPS 0.8%
36 Executive Management 0.8%
37 CRM 0.8%
38 QA 0.8%
39 Commander 0.8%
40 Staff Members 0.8%
41 Vendor Management 0.7%
42 SME 0.7%
43 OEM 0.7%
44 R 0.7%
45 Annual Budget 0.7%
46 Performance Reviews 0.7%
47 Special Projects 0.7%
48 Data Analysis 0.6%
49 Day-To-Day Operations 0.6%
50 Revenue Growth 0.6%
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