The role of operations program managers is to help improve organizational efficiency, particularly in the areas of administrative, financial, and programmatic operations. Their key duties and responsibilities include overseeing the collection, analysis, and reporting of data, overseeing and leading teams to achieve business goals, and managing the development and execution of operational procedures. In addition, they are responsible for developing and monitoring dashboards to measure business health and assisting with planning, reporting, and budgeting.

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Operations Program Manager Responsibilities

Here are examples of responsibilities from real operations program manager resumes representing typical tasks they are likely to perform in their roles.

  • Lead company ERP software implementation to automate all the processes.
  • Manage financial reporting, budgeting and ROI analysis.
  • Manage the platform NPI program for the video and analytic products, connecting to the cloud.
  • Achieve reduction of 4 headcounts while expanding scope of service to multiple management groups within the Americas and EMEA.
  • Manage and coach team to meet support and deployment KPIs as well as to grow in their roles and careers.
  • Lead the strategic assessment, contract negotiations, preparation and implementation of new web-host financial management and SAAS payroll systems.
  • Design and launch an end-to-end architecture and migration plan for credit risk management for derivatives through a new credit infrastructure implementation.
  • Focus on product architecture, UX, competency, training functional workflow setup-process redesign.
  • Facilitate all aspects of CAPEX justification (ROI), specification and procurement through to implementation.
  • Facilitate technical review and design meetings with lead architecture design teams, operational support resources, and vendors.
  • Manage domestic call centers across locations, ensuring service levels are met and key performance indicators (KPIs) are followed.
  • Facilitate scrum meetings including daily stand-up meetings.
  • Maintain Salesforce and proprietary system records to ensure proper billing and reporting.
  • Manage implementation of Salesforce platform to increase sales forecasting and reporting capabilities in company.
  • Provide oversight and leadership for quarterly and annual reporting of quality improvement activities and projects.

Operations Program Manager Job Description

Perhaps the hardest question to answer when deciding on a career as an operations program manager is "should I become an operations program manager?" You might find this info to be helpful. When compared to other jobs, operations program manager careers are projected to have a growth rate described as "as fast as average" at 6% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a operations program manager by 2028 is 150,600.

An operations program manager annual salary averages $111,378, which breaks down to $53.55 an hour. However, operations program managers can earn anywhere from upwards of $79,000 to $156,000 a year. This means that the top-earning operations program managers make $83,000 more than the lowest-earning ones.

As is the case with most jobs, it takes work to become an operations program manager. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a general manager of operations, manager, center operations, group manager, and performance manager.

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5 Operations Program Manager Resume Examples

Operations Program Manager Skills and Personality Traits

We calculated that 12% of Operations Program Managers are proficient in Project Management, Program Management, and Continuous Improvement. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.

We break down the percentage of Operations Program Managers that have these skills listed on their resume here:

  • Project Management, 12%

    Improved Project Management of new product commercialization by implementing date-driven phases and gates process with milestones and accountability.

  • Program Management, 10%

    Developed and implemented a program management system to document project status, drive accountability, and communicate issues to corporate stakeholders.

  • Continuous Improvement, 5%

    Perform process analysis and evaluate logistics operations to define opportunities for continuous improvement and cost savings using Lean Six Sigma principles.

  • Customer Service, 4%

    Ensured high quality customer service, customer interaction and conflict resolution at all levels via excellent communication and written skills.

  • Process Improvement, 4%

    Developed communication plan, key performance indicators, business process improvement initiatives, scaling of business, staffing and productivity models.

  • Infrastructure, 4%

    Translated the strategies of the Enterprise VP into tactical implementations by managing infrastructure and process development from initiative conception through implementation.

Most operations program managers list "project management," "program management," and "continuous improvement" as skills on their resumes. We go into more details on the most important operations program manager responsibilities here:

  • The most important skills for an operations program manager to have in this position are communication skills. In this excerpt that we gathered from a operations program manager resume, you'll understand why: "top executives must be able to communicate clearly and persuasively" According to resumes we found, communication skills can be used by a operations program manager in order to "managed 24/7 customer support communications systems with the us postal service. "
  • Another trait important for fulfilling operations program manager duties is leadership skills. According to a operations program manager resume, "top executives must be able to lead an organization successfully by coordinating policies, people, and resources." Here's an example of how operations program managers are able to utilize leadership skills: "present earned value management metrics, projections, and risks to program managers and government leadership stakeholders. "
  • Operations program managers are also known for management skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a operations program manager resume: "top executives must shape and direct the operations of an organization" We also found this resume example that details how this skill is put to the test: "identified and defined project scope while adhering to change management processes within sharepoint. "
  • In order for certain operations program manager responsibilities to be completed, the job requires the skill "problem-solving skills." According to an operations program manager resume, "top executives need to identify and resolve issues within an organization" As an example, this snippet was taken directly from a resume about how this skill applies: "monitored project progress for intervention and problem solving for program management and developed resolutions to meet productivity and quality. "
  • Another common skill for an operations program manager to be able to utilize is "time-management skills." Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals. An operations program manager demonstrated the need for this skill by putting this on their resume: "recognized with company awards for outstanding program management skills and successful implementation on time and within budget. "
  • See the full list of operations program manager skills.

    We've found that 69.2% of operations program managers have earned a bachelor's degree. Furthermore, 17.9% earned their master's degrees before becoming an operations program manager. While it's true that most operations program managers have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every nine operations program managers did not spend the extra money to attend college.

    Those operations program managers who do attend college, typically earn either a business degree or a management degree. Less commonly earned degrees for operations program managers include a electrical engineering degree or a computer science degree.

    When you're ready to become an operations program manager, you might wonder which companies hire operations program managers. According to our research through operations program manager resumes, operations program managers are mostly hired by Facebook, Google, and Deloitte. Now is a good time to apply as Facebook has 853 operations program managers job openings, and there are 111 at Google and 102 at Deloitte.

    Since salary is important to some operations program managers, it's good to note that they are figured to earn the highest salaries at Mayo Clinic, Capgemini, and Acadia Pharmaceuticals. If you were to take a closer look at Mayo Clinic, you'd find that the average operations program manager salary is $147,500. Then at Capgemini, operations program managers receive an average salary of $143,145, while the salary at Acadia Pharmaceuticals is $139,411.

    View more details on operations program manager salaries across the United States.

    If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at Microsoft, IBM, and Cisco. These three companies have hired a significant number of operations program managers from these institutions.

    The three companies that hire the most prestigious operations program managers are:

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    What General Manager Of Operationss Do

    General managers of operations are employed to oversee the overall operations of businesses. Their responsibilities include the improvement of the efficiency of the operations and overall management. They coordinate the primary performance goals for direct reporting functions and set the strategies for the organization. It is their responsibility to communicate strategy as well as results to employees. They also engage with the corporate officers in the strategic planning and development of the organization or enterprise.

    We looked at the average operations program manager annual salary and compared it with the average of a general manager of operations. Generally speaking, general managers of operations receive $21,856 lower pay than operations program managers per year.

    While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both operations program managers and general managers of operations positions are skilled in continuous improvement, customer service, and process improvement.

    These skill sets are where the common ground ends though. An operations program manager responsibility is more likely to require skills like "project management," "program management," "infrastructure," and "excellent interpersonal." Whereas a general manager of operations requires skills like "develop team," "financial statements," "payroll," and "personnel processes." Just by understanding these different skills you can see how different these careers are.

    General managers of operations tend to reach lower levels of education than operations program managers. In fact, general managers of operations are 7.4% less likely to graduate with a Master's Degree and 0.1% more likely to have a Doctoral Degree.

    What Are The Duties Of a Manager, Center Operations?

    The duties of a manager of center operations depend on one's industry of employment. Typically, their responsibilities revolve around overseeing business operations, setting targets, assessing the workforce's performance, and performing corrective measures on any issues or concerns. Moreover, there are also instances where they have to produce progress reports, devise strategies for optimal business performance, delegate tasks, and even manage the budget. As a manager, it is crucial to lead and encourage the team to reach goals and sales targets while implementing the company's policies and regulations.

    The next role we're going to look at is the manager, center operations profession. Typically, this position earns a lower pay. In fact, they earn a $50,319 lower salary than operations program managers per year.

    A similarity between the two careers of operations program managers and managers, center operations are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "project management," "continuous improvement," and "process improvement. "

    While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that operations program manager responsibilities requires skills like "program management," "customer service," "logistics," and "excellent interpersonal." But a manager, center operations might use skills, such as, "osha," "standard operating procedure," "quality standards," and "patients."

    Managers, center operations may earn a lower salary than operations program managers, but managers, center operations earn the most pay in the manufacturing industry with an average salary of $68,400. On the other side of things, operations program managers receive higher paychecks in the technology industry where they earn an average of $109,929.

    On the topic of education, managers, center operations earn lower levels of education than operations program managers. In general, they're 6.7% less likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.

    How a Group Manager Compares

    Group Managers are employees who oversee a specific department, team, or any group in the company. They are usually tenured employees or industry experts. Group Managers oversee their team's performance and professional growth. They set clear, strategic goals for the team and create plans to reach these goals. They monitor the achievement of such goals and guide their team along the way. They also manage the team professionally. The coach team members train the employees if there are updates or new strategies and ensure that they remain engaged. They motivate their team to perform well and strive hard to reach group goals.

    The group manager profession generally makes a higher amount of money when compared to the average salary of operations program managers. The difference in salaries is group managers making $6,946 higher than operations program managers.

    While looking through the resumes of several operations program managers and group managers we discovered that both professions have similar skills. These similarities include skills such as "project management," "program management," and "continuous improvement," but they differ when it comes to other required skills.

    As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from operations program managers resumes, they are more likely to have skills like "infrastructure," "excellent interpersonal," "oversight," and "ops." But a group manager might have skills like "client relationships," "performance management," "quality standards," and "financial analysis."

    Group managers make a very good living in the finance industry with an average annual salary of $135,074. Whereas operations program managers are paid the highest salary in the technology industry with the average being $109,929.

    Group managers typically study at similar levels compared with operations program managers. For example, they're 3.1% less likely to graduate with a Master's Degree, and 1.1% less likely to earn a Doctoral Degree.

    Description Of a Performance Manager

    As the name entails, performance managers are responsible for maintaining and improving employee performance based on organizational objectives. Their job may vary depending on the industry they work in, but common duties include collecting and analyzing performance data, developing effective systems for information collection, and performing statistical performance analysis. Additional duties of a performance manager may include organizing and conducting training and development on best practices and resolving workplace barriers to performance.

    Performance managers tend to earn a lower pay than operations program managers by about $7,857 per year.

    While both operations program managers and performance managers complete day-to-day tasks using similar skills like project management, continuous improvement, and customer service, the two careers also vary in other skills.

    Even though a few skill sets overlap, there are some differences that are important to note. For one, an operations program manager might have more use for skills like "program management," "infrastructure," "logistics," and "oversight." Meanwhile, some performance managers might include skills like "performance management," "performance improvement," "sql," and "sales process" on their resume.

    Now, let's take a closer look at the financials in each career. The professional industry tends to pay more for performance managers with an average of $110,053. While the highest operations program manager annual salary comes from the technology industry.

    The average resume of performance managers showed that they earn similar levels of education to operations program managers. So much so that the likelihood of them earning a Master's Degree is 1.4% less. Additionally, they're more likely to earn a Doctoral Degree by 0.6%.

    What an Operations Program Manager Does FAQs

    How Much Should An Operations Manager Be Paid?

    An operations manager should be paid $85,660 or higher. However, differences in pay rates can range from as high as $180,000 to as low as $50,000. The big discrepancy in salaries results from the differences in the operations manager's type of role from one industry to another.

    Is Program Manager A Good Career?

    Yes, program management is a good career. Many program managers enjoy their jobs because no two days are alike, and they can see their planning and hard work come to fruition.

    Typically, program managers have high annual salaries, handle greater business challenges, have opportunities to mentor project managers, and opportunities for career growth.

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