The role of operations program managers is to help improve organizational efficiency, particularly in the areas of administrative, financial, and programmatic operations. Their key duties and responsibilities include overseeing the collection, analysis, and reporting of data, overseeing and leading teams to achieve business goals, and managing the development and execution of operational procedures. In addition, they are responsible for developing and monitoring dashboards to measure business health and assisting with planning, reporting, and budgeting.

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Operations Program Manager Responsibilities

Here are examples of responsibilities from real operations program manager resumes representing typical tasks they are likely to perform in their roles.

  • Achieve reduction of 4 headcounts while expanding scope of service to multiple management groups within the Americas and EMEA.
  • Manage team responsible for creating and maintaining ISO compliant process, procedure documentation for internal and external call center locations.
  • Manage operational programs that include the introduction and preparation for the manufacture of new products, design enhancements and OEM deviations.
  • Manage PMO with responsibility for performance management, resource and portfolio management.
  • Manage implementation of Salesforce platform to increase sales forecasting and reporting capabilities in company.
  • Define and manage programs to increase productivity and continuity in user experiences online and in-store.
  • Monitor success metrics, reporting, and contractual incentives relate to agree upon KPI s.
  • Prioritize E.H. R incentive program relate work activities on weekly basis base on CMS guidelines and administer day-to-day operations.
  • Facilitate scrum meetings including daily stand-up meetings.
  • Direct all emergency response, environmental, explosive safety, and maintenance operations.
  • Provide oversight over training plans, personnel management, resource management, and reporting requirements.
  • Coordinate logistics to ensure the integrated employment of land, air, maritime and information operations capabilities.
  • Perform program-relate analysis and policy issues associate with recovery and resiliency as it relates to emergency management.
  • Assign and contract instructors, coordinate logistics, and facilitate communication between multiple parties across multiple time zones.
  • Conduct analysis of procurement procedures and sources of supply for all consumable and athletic material used to sustain operations.

Operations Program Manager Job Description

Perhaps the hardest question to answer when deciding on a career as an Operations Program Manager is "should I become an Operations Program Manager?" You might find this info to be helpful. When compared to other jobs, Operations Program Manager careers are projected to have a growth rate described as "as fast as average" at 6% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a Operations Program Manager by 2028 is 150,600.

An Operations Program Manager annual salary averages $116,562, which breaks down to $56.04 an hour. However, Operations Program Managers can earn anywhere from upwards of $82,000 to $164,000 a year. This means that the top-earning Operations Program Managers make $82,000 more than the lowest-earning ones.

It's hard work to become an Operations Program Manager, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming a General Manager Of Operations, Manager, Center Operations, Group Manager, and Performance Manager.

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5 Operations Program Manager Resume Examples

Operations Program Manager Skills and Personality Traits

We calculated that 21% of Operations Program Managers are proficient in Project Management, Procedures, and Customer Service. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.

We break down the percentage of Operations Program Managers that have these skills listed on their resume here:

  • Project Management, 21%

    Improved Project Management of new product commercialization by implementing date-driven phases and gates process with milestones and accountability.

  • Procedures, 9%

    Streamlined complex Airport Operation processes and implemented standard operating procedures that resulted in a 19 point improvement in customer experience scores.

  • Customer Service, 6%

    Ensured high quality customer service, customer interaction and conflict resolution at all levels via excellent communication and written skills.

  • Continuous Improvement, 5%

    Directed flight re-engineering projects, continuous improvement initiatives, and management consulting services leading to cost savings and effective resource utilization.

  • Online, 4%

    Lead key initiatives supporting client health benefits administration and open enrollment requirements though the online suite of Empowered Benefits administration tools.

  • Logistics, 3%

    Assigned and contracted instructors, coordinated logistics, and facilitated communication between multiple parties across multiple time zones.

"Project Management," "Procedures," and "Customer Service" aren't the only skills we found Operations Program Managers list on their resumes. In fact, there's a whole list of Operations Program Manager responsibilities that we found, including:

  • Arguably the most important personality trait for an Operations Program Manager to have happens to be Communication skills. An example from a resume said this about the skill, "Top executives must be able to communicate clearly and persuasively" Additionally, other resumes have pointed out that Operations Program Managers can use Communication skills to "Developed/Standardized consolidated milestone status reporting Dashboard of all NPI Products and provided communications at all levels. "
  • Another trait important for fulfilling Operations Program Manager duties is Leadership skills. According to a Operations Program Manager resume, "Top executives must be able to lead an organization successfully by coordinating policies, people, and resources." Here's an example of how Operations Program Managers are able to utilize Leadership skills: "Interviewed leadership of business units to revamp metrics collected. "
  • Management skills is also an important skill for Operations Program Managers to have. This example of how Operations Program Managers use this skill comes from a Operations Program Manager resume, "Top executives must shape and direct the operations of an organization" Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "Program and Functional Management of Oracle ERP functions, including Customer Standard, Inventory, Pricing, Adv. "
  • In order for certain Operations Program Manager responsibilities to be completed, the job requires the skill "Problem-solving skills." According to an Operations Program Manager resume, "Top executives need to identify and resolve issues within an organization" As an example, this snippet was taken directly from a resume about how this skill applies: "Led NPI launch projects providing turn-key solutions and achieved time to market goals by 4 week reduction in lead-time. "
  • Another common skill for an Operations Program Manager to be able to utilize is "Time-management skills." Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals. An Operations Program Manager demonstrated the need for this skill by putting this on their resume: "Developed and implemented procedures that achieved >99% on time account receivable payment performance. "
  • See the full list of Operations Program Manager skills.

    We've found that 69.2% of Operations Program Managers have earned a bachelor's degree. Furthermore, 17.9% earned their master's degrees before becoming an Operations Program Manager. While it's true that most Operations Program Managers have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every nine Operations Program Managers did not spend the extra money to attend college.

    The Operations Program Managers who went onto college to earn a more in-depth education generally studied Business and Management, while a small population of Operations Program Managers studied Electrical Engineering and Computer Science.

    When you're ready to become an Operations Program Manager, you might wonder which companies hire Operations Program Managers. According to our research through Operations Program Manager resumes, Operations Program Managers are mostly hired by Meta, Google, and Microsoft. Now is a good time to apply as Meta has 703 Operations Program Managers job openings, and there are 89 at Google and 78 at Microsoft.

    If you're interested in companies where Operations Program Managers make the most money, you'll want to apply for positions at Mayo Clinic, Cedars-Sinai Medical Center, and Adventist Health System. We found that at Mayo Clinic, the average Operations Program Manager salary is $165,382. Whereas at Cedars-Sinai Medical Center, Operations Program Managers earn roughly $164,156. And at Adventist Health System, they make an average salary of $154,849.

    View more details on Operations Program Manager salaries across the United States.

    Some other companies you might be interested in as a Operations Program Manager include Microsoft, IBM, and Cisco Systems. These three companies were found to hire the most Operations Program Managers from the top 100 U.S. educational institutions.

    The three companies that hire the most prestigious operations program managers are:

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      What General Manager Of Operationss Do

      General managers of operations are employed to oversee the overall operations of businesses. Their responsibilities include the improvement of the efficiency of the operations and overall management. They coordinate the primary performance goals for direct reporting functions and set the strategies for the organization. It is their responsibility to communicate strategy as well as results to employees. They also engage with the corporate officers in the strategic planning and development of the organization or enterprise.

      We looked at the average Operations Program Manager annual salary and compared it with the average of a General Manager Of Operations. Generally speaking, General Managers Of Operations receive $15,440 lower pay than Operations Program Managers per year.

      While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both Operations Program Managers and General Managers Of Operations positions are skilled in Procedures, Customer Service, and Continuous Improvement.

      These skill sets are where the common ground ends though. An Operations Program Manager responsibility is more likely to require skills like "Project Management," "Online," "Infrastructure," and "OPS." Whereas a General Manager Of Operations requires skills like "Facility," "Financial Statements," "Payroll," and "Company Policies." Just by understanding these different skills you can see how different these careers are.

      General Managers Of Operations really shine in the Technology industry with an average salary of $99,021. Whereas Operations Program Managers tend to make the most money in the Technology industry with an average salary of $115,784.

      General Managers Of Operations tend to reach lower levels of education than Operations Program Managers. In fact, General Managers Of Operations are 17.7% less likely to graduate with a Master's Degree and 1.0% less likely to have a Doctoral Degree.

      What Are The Duties Of a Manager, Center Operations?

      The duties of a manager of center operations depend on one's industry of employment. Typically, their responsibilities revolve around overseeing business operations, setting targets, assessing the workforce's performance, and performing corrective measures on any issues or concerns. Moreover, there are also instances where they have to produce progress reports, devise strategies for optimal business performance, delegate tasks, and even manage the budget. As a manager, it is crucial to lead and encourage the team to reach goals and sales targets while implementing the company's policies and regulations.

      Next up, we have the Manager, Center Operations profession to look over. This career brings along a lower average salary when compared to an Operations Program Manager annual salary. In fact, Managers, Center Operations salary difference is $12,191 lower than the salary of Operations Program Managers per year.

      A similarity between the two careers of Operations Program Managers and Managers, Center Operations are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "Project Management," "Procedures," and "Customer Service. "

      But both careers also use different skills, according to real Operations Program Manager resumes. While Operations Program Manager responsibilities can utilize skills like "Online," "Logistics," "Oversight," and "OPS," some Managers, Center Operations use skills like "Workforce," "Action Plans," "Osha," and "Quality Standards."

      Managers, Center Operations may earn a lower salary than Operations Program Managers, but Managers, Center Operations earn the most pay in the Technology industry with an average salary of $109,514. On the other side of things, Operations Program Managers receive higher paychecks in the Technology industry where they earn an average of $115,784.

      In general, Managers, Center Operations study at lower levels of education than Operations Program Managers. They're 11.3% less likely to obtain a Master's Degree while being 1.0% less likely to earn a Doctoral Degree.

      How a Group Manager Compares

      Group Managers are employees who oversee a specific department, team, or any group in the company. They are usually tenured employees or industry experts. Group Managers oversee their team's performance and professional growth. They set clear, strategic goals for the team and create plans to reach these goals. They monitor the achievement of such goals and guide their team along the way. They also manage the team professionally. The coach team members train the employees if there are updates or new strategies and ensure that they remain engaged. They motivate their team to perform well and strive hard to reach group goals.

      Let's now take a look at the Group Manager profession. On average, these workers make higher salaries than Operations Program Managers with a $19,601 difference per year.

      While looking through the resumes of several Operations Program Managers and Group Managers we discovered that both professions have similar skills. These similarities include skills such as "Project Management," "Procedures," and "Customer Service," but they differ when it comes to other required skills.

      As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from Operations Program Managers resumes, they are more likely to have skills like "Online," "Infrastructure," "Oversight," and "OPS." But a Group Manager might have skills like "Client Relationships," "Performance Management," "Financial Statements," and "Quality Standards."

      Additionally, Group Managers earn a higher salary in the Technology industry compared to other industries. In this industry, they receive an average salary of $144,553. Additionally, Operations Program Managers earn an average salary of $115,784 in the Technology industry.

      Group Managers typically study at lower levels compared with Operations Program Managers. For example, they're 5.1% less likely to graduate with a Master's Degree, and 1.3% less likely to earn a Doctoral Degree.

      Description Of a Performance Manager

      As the name entails, performance managers are responsible for maintaining and improving employee performance based on organizational objectives. Their job may vary depending on the industry they work in, but common duties include collecting and analyzing performance data, developing effective systems for information collection, and performing statistical performance analysis. Additional duties of a performance manager may include organizing and conducting training and development on best practices and resolving workplace barriers to performance.

      Now, we'll look at Performance Managers, who generally average a lower pay when compared to Operations Program Managers annual salary. In fact, the difference is about $3,248 per year.

      According to resumes from both Operations Program Managers and Performance Managers, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "Project Management," "Procedures," and "Customer Service. "

      While some skills are shared by these professions, there are some differences to note. "Online," "Logistics," "Infrastructure," and "Oversight" are skills that have shown up on Operations Program Managers resumes. Additionally, Performance Manager uses skills like Performance Management, Performance Improvement, Sales Goals, and Action Plans on their resumes.

      Now, let's take a closer look at the financials in each career. The Professional industry tends to pay more for Performance Managers with an average of $110,502. While the highest Operations Program Manager annual salary comes from the Technology industry.

      The average resume of Performance Managers showed that they earn similar levels of education to Operations Program Managers. So much so that the likelihood of them earning a Master's Degree is 3.8% less. Additionally, they're more likely to earn a Doctoral Degree by 0.1%.