We calculated that 21% of Operations Program Managers are proficient in Project Management, Procedures, and Customer Service. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.
We break down the percentage of Operations Program Managers that have these skills listed on their resume here:
- Project Management, 21%
Improved Project Management of new product commercialization by implementing date-driven phases and gates process with milestones and accountability.
- Procedures, 9%
Streamlined complex Airport Operation processes and implemented standard operating procedures that resulted in a 19 point improvement in customer experience scores.
- Customer Service, 6%
Ensured high quality customer service, customer interaction and conflict resolution at all levels via excellent communication and written skills.
- Continuous Improvement, 5%
Directed flight re-engineering projects, continuous improvement initiatives, and management consulting services leading to cost savings and effective resource utilization.
- Online, 4%
Lead key initiatives supporting client health benefits administration and open enrollment requirements though the online suite of Empowered Benefits administration tools.
- Logistics, 3%
Assigned and contracted instructors, coordinated logistics, and facilitated communication between multiple parties across multiple time zones.
"Project Management," "Procedures," and "Customer Service" aren't the only skills we found Operations Program Managers list on their resumes. In fact, there's a whole list of Operations Program Manager responsibilities that we found, including: Arguably the most important personality trait for an Operations Program Manager to have happens to be Communication skills. An example from a resume said this about the skill, "Top executives must be able to communicate clearly and persuasively" Additionally, other resumes have pointed out that Operations Program Managers can use Communication skills to "Developed/Standardized consolidated milestone status reporting Dashboard of all NPI Products and provided communications at all levels. " Another trait important for fulfilling Operations Program Manager duties is Leadership skills. According to a Operations Program Manager resume, "Top executives must be able to lead an organization successfully by coordinating policies, people, and resources." Here's an example of how Operations Program Managers are able to utilize Leadership skills: "Interviewed leadership of business units to revamp metrics collected. " Management skills is also an important skill for Operations Program Managers to have. This example of how Operations Program Managers use this skill comes from a Operations Program Manager resume, "Top executives must shape and direct the operations of an organization" Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "Program and Functional Management of Oracle ERP functions, including Customer Standard, Inventory, Pricing, Adv. " In order for certain Operations Program Manager responsibilities to be completed, the job requires the skill "Problem-solving skills." According to an Operations Program Manager resume, "Top executives need to identify and resolve issues within an organization" As an example, this snippet was taken directly from a resume about how this skill applies: "Led NPI launch projects providing turn-key solutions and achieved time to market goals by 4 week reduction in lead-time. " Another common skill for an Operations Program Manager to be able to utilize is "Time-management skills." Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals. An Operations Program Manager demonstrated the need for this skill by putting this on their resume: "Developed and implemented procedures that achieved >99% on time account receivable payment performance. "
See the full list of Operations Program Manager skills.
We've found that 69.2% of Operations Program Managers have earned a bachelor's degree. Furthermore, 17.9% earned their master's degrees before becoming an Operations Program Manager. While it's true that most Operations Program Managers have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every nine Operations Program Managers did not spend the extra money to attend college.
The Operations Program Managers who went onto college to earn a more in-depth education generally studied Business and Management, while a small population of Operations Program Managers studied Electrical Engineering and Computer Science.
When you're ready to become an Operations Program Manager, you might wonder which companies hire Operations Program Managers. According to our research through Operations Program Manager resumes, Operations Program Managers are mostly hired by Meta, Google, and Microsoft. Now is a good time to apply as Meta has 703 Operations Program Managers job openings, and there are 89 at Google and 78 at Microsoft.
If you're interested in companies where Operations Program Managers make the most money, you'll want to apply for positions at Mayo Clinic, Cedars-Sinai Medical Center, and Adventist Health System. We found that at Mayo Clinic, the average Operations Program Manager salary is $165,382. Whereas at Cedars-Sinai Medical Center, Operations Program Managers earn roughly $164,156. And at Adventist Health System, they make an average salary of $154,849.
View more details on Operations Program Manager salaries across the United States.
Some other companies you might be interested in as a Operations Program Manager include Microsoft, IBM, and Cisco Systems. These three companies were found to hire the most Operations Program Managers from the top 100 U.S. educational institutions.