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Become An Operations/Quality Manager

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Working As An Operations/Quality Manager

  • Evaluating Information to Determine Compliance with Standards
  • Making Decisions and Solving Problems
  • Interacting With Computers
  • Monitor Processes, Materials, or Surroundings
  • Getting Information
  • Deal with People

  • Make Decisions

  • Repetitive

  • Stressful

  • $87,000

    Average Salary

What Does An Operations/Quality Manager Do

Industrial production managers oversee the daily operations of manufacturing and related plants. They coordinate, plan, and direct the activities used to create a wide range of goods, such as cars, computer equipment, or paper products.

Duties

Industrial production managers typically do the following:

  • Decide how best to use a plant’s workers and equipment to meet production goals
  • Ensure that production stays on schedule and within budget
  • Hire, train, and evaluate workers
  • Analyze production data
  • Write production reports
  • Monitor a plant’s workers to ensure they meet performance and safety requirements
  • Streamline the production process
  • Determine whether new machines are needed or whether overtime work is necessary
  • Fix any production problems

Industrial production managers, also called plant managers, may oversee an entire manufacturing plant or a specific area of production.

Industrial production managers are responsible for carrying out quality control programs to make sure the finished product meets a specific level of quality. Often called quality control systems managers, these managers use programs to help identify defects in products, identify the cause of the defect, and solve the problem creating it. For example, a manager may determine that a defect is being caused by parts from an outside supplier. The manager can then work with the supplier to improve the quality of the parts.

Industrial production managers work closely with managers from other departments as well. For example, the procurement (buying) department orders the supplies that the production department uses. A breakdown in communication between these two departments can cause production slowdowns. Industrial production managers also communicate with other managers and departments, such as sales, warehousing, and research and design.

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How To Become An Operations/Quality Manager

Industrial production managers typically need a bachelor’s degree and several years of related work experience.

Education

Employers prefer managers have at least a bachelor’s degree. While the degree may be in any field, many industrial production managers have a bachelor’s degree in business administration or industrial engineering. Sometimes, production workers with many years of experience take management classes and become a production manager. At large plants, where managers have more oversight responsibilities, employers may look for managers who have a Master's of Business Administration (MBA) or a graduate degree in industrial management.

Work Experience in a Related Occupation

Many industrial production managers begin as production workers and move up through the ranks. They usually advance to a first-line supervisory position before eventually being selected for management. Most earn a college degree in business management or take company-sponsored classes to increase their chances of a promotion.

Production managers who join a firm immediately after graduating from college sometimes work as first-line supervisors before beginning their jobs as production managers.

Some managers begin working at a company directly after college or graduate school. They may spend their first few months in training programs, becoming familiar with the production process, company policies, and safety regulations. In large companies, many also spend short periods of time working in other departments, such as purchasing or accounting, to learn more about the company.

Important Qualities

Interpersonal skills. Industrial production managers must have excellent communication skills so they can work with managers from other departments, as well as with the company’s senior-level management.

Leadership skills. To keep the production process running smoothly, industrial production managers must motivate and direct the employees they manage.

Problem-solving skills. Production managers must be able to identify problems immediately and solve them. For example, if a product has a defect, the manager determines whether it is a onetime problem or the result of the production process.

Time-management skills. To meet production deadlines, managers must carefully manage their employees’ time as well as their own.

Licenses, Certifications, and Registrations

While not required, industrial production managers can earn certifications that show a higher level of competency in quality or management systems. The Association for Operations Management offers a Certified in Production and Inventory Management (CPIM) credential. The American Society for Quality offers credentials in quality control. Both certifications require specific amounts of work experience before applying for the credential, so they are generally not earned before entering the occupation.

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Help others decide if this is a good career for them

Average Length of Employment
Quality Manager 4.1 years
Quality Supervisor 3.8 years
Top Careers Before Operations/Quality Manager
Cashier 6.4%
Manager 5.8%
Supervisor 3.2%
Top Careers After Operations/Quality Manager
Manager 5.6%
Consultant 4.9%
Operator 3.4%

Do you work as an Operations/Quality Manager?

Average Yearly Salary
$87,000
View Detailed Salary Report
$57,000
Min 10%
$87,000
Median 50%
$87,000
Median 50%
$87,000
Median 50%
$87,000
Median 50%
$87,000
Median 50%
$87,000
Median 50%
$87,000
Median 50%
$132,000
Max 90%
Best Paying Company
Facebook
Highest Paying City
South San Francisco, CA
Highest Paying State
Washington
Avg Experience Level
4.0 years
How much does an Operations/Quality Manager make at top companies?
The national average salary for an Operations/Quality Manager in the United States is $87,669 per year or $42 per hour. Those in the bottom 10 percent make under $57,000 a year, and the top 10 percent make over $133,000.

Real Operations/Quality Manager Salaries

Job Title Company Location Start Date Salary
Manager, Content Operations and Quality Assurance Amazon Corporate LLC Seattle, WA Oct 01, 2013 $140,000
Operations Data Quality Manager Santander Bank, N.A. MA Mar 16, 2015 $119,000 -
$129,000
Safety Operational Quality Support (SO QS) Team Manager Medtech Staffing & Solutions, Inc. South San Francisco, CA Nov 10, 2016 $111,000
Safety Operational Quality Support (SO QS) Team Manager Medtech Staffing & Solutions, Inc. South San Francisco, CA Oct 11, 2016 $111,000
Safety Operational Quality Support (Soqs) Team Manager Medtech Staffing & Solutions, Inc. South San Francisco, CA Nov 05, 2016 $110,600
Safety Operational Quality Support (Soqs) Team Manager Medtech Staffing & Solutions, Inc. South San Francisco, CA May 11, 2016 $110,600
Operations Manager, Quality Assurance Global Wireless Solutions, Inc. Dulles Town Center, VA Sep 26, 2011 $110,000
Operations Quality Manager Smith and Wesson Corporation Springfield, MA Nov 21, 2016 $100,000
Quality Operations Manager Zoetis, Inc. Florham Park, NJ Aug 11, 2014 $94,000 -
$156,700
Quality Operations Manager Zoetis, Inc. San Diego, CA Sep 09, 2014 $94,000 -
$156,700
Quality Operations Manager Excelsior Farming LLC Hanford, CA Apr 20, 2015 $70,958
Quality Operations Manager ASC Industries, Inc. North Canton, OH Oct 01, 2009 $68,000
Quality Operations Manager Lear Corporation Arlington, TX Sep 17, 2013 $65,000
Manager Operations & Quality Vivorte Inc. Louisville, KY Feb 09, 2016 $64,000 -
$68,000
Operations and Quality Manager GST Autoleather Livonia, MI Jun 28, 2010 $63,100 -
$85,000
Operations and Copc Quality Implementation Manager Tpusa, Inc. North Lauderdale, FL Sep 20, 2013 $60,000

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Top Skills for An Operations/Quality Manager

  1. Audit Procedures
  2. Ensure Compliance
  3. Process Improvement
You can check out examples of real life uses of top skills on resumes here:
  • process, audit procedures, training, and results documentation Member of new business development team.
  • Monitored processes and procedures to ensure compliance to regulatory standards.
  • Conducted productivity reviews, best practice analysis, process improvement studies, organizational analysis, metrics development and service partnership agreements.
  • Analyzed quality control test results, provided feedback to management, and delivered International Standards Organization (ISO) auditing training.
  • Collaborated with other departments with a focus on quality and improving customer service.

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Top 10 Best States for Operations/Quality Managers

  1. New Hampshire
  2. Connecticut
  3. Massachusetts
  4. District of Columbia
  5. Rhode Island
  6. Delaware
  7. New Jersey
  8. Michigan
  9. New York
  10. South Carolina
  • (151 jobs)
  • (300 jobs)
  • (833 jobs)
  • (128 jobs)
  • (62 jobs)
  • (48 jobs)
  • (545 jobs)
  • (452 jobs)
  • (821 jobs)
  • (215 jobs)

Operations/Quality Manager Demographics

Gender

Male

57.9%

Female

31.1%

Unknown

11.0%
Ethnicity

White

60.8%

Hispanic or Latino

16.2%

Black or African American

11.2%

Asian

8.2%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

67.9%

French

11.3%

German

5.7%

Japanese

3.8%

Portuguese

1.9%

Chinese

1.9%

Vietnamese

1.9%

Hebrew

1.9%

Dakota

1.9%

Italian

1.9%
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Operations/Quality Manager Education

Schools

University of Phoenix

26.4%

Sinclair Community College

6.1%

University of Cincinnati

5.6%

Rochester Institute of Technology

5.1%

Wright State University

5.1%

Ashford University

4.6%

Pennsylvania State University

4.1%

Eastern Michigan University

4.1%

Arizona State University

3.6%

DePaul University

3.6%

Central Carolina Technical College

3.6%

Baker College

3.6%

Indiana Wesleyan University

3.6%

Wayne State University

3.0%

Auburn University

3.0%

Middle Tennessee State University

3.0%

Ohio State University

3.0%

Erie Community College

3.0%

Northwest Mississippi Community College

3.0%

Purdue University

3.0%
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Majors

Business

38.6%

Mechanical Engineering

7.8%

Management

6.4%

Industrial Engineering

4.5%

Electrical Engineering

4.3%

Biology

3.8%

Chemistry

3.5%

Finance

3.0%

Health Care Administration

2.7%

Accounting

2.7%

Computer Science

2.6%

Education

2.6%

Environmental Control Technologies/Technicians

2.6%

Project Management

2.5%

Psychology

2.2%

Chemical Engineering

2.2%

Industrial Technology

2.1%

Criminal Justice

2.1%

Operations Management

1.9%

Engineering

1.9%
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Degrees

Bachelors

38.4%

Masters

23.3%

Other

21.3%

Associate

9.9%

Certificate

3.8%

Doctorate

1.6%

Diploma

1.5%

License

0.3%
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