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Become An Operations/Quality Manager

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Working As An Operations/Quality Manager

  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Coordinating the Work and Activities of Others
  • Guiding, Directing, and Motivating Subordinates
  • Deal with People

  • Make Decisions

  • Stressful

  • $97,730

    Average Salary

What Does An Operations/Quality Manager Do At Pfizer

* Ensures cost effective activities/programs are implemented in compliance with regulatory standards, company policies, practices, and processes.
* Provides guidance and coaching to QO colleagues and provides direction/approval of activities and decisions.
* Cultivates and reinforces appropriate group values, norms, and behaviors.
* Provides oversight to individuals and team on personal development, performance, and quality related issues.
* Writes and delivers performance reviews.
* Provides oversight of department, ensuring proper use of assets, budget, and personnel

What Does An Operations/Quality Manager Do At Cleveland Clinic

* Identifies operational process gaps and best practices in collaboration with Medical and operational leaders.
* Leads ISO 15189 and process improvement initiatives.
* Oversees and implements QMS and standardization efforts across the pre analytics operation.
* Leads committees and teams to drive process improvement
* Acts as a project manager to identify project tasks, assigns responsibility, monitors progress and drives results.
* Serves as liaison for operational quality to main campus, the Family Health Centers and the regional hospital labs,
* Chairs regular meetings to facilitate communication, problem-solving and standardizing best practices.
* Develops quality metrics to ensure that operational personnel are compliant with standardized practices.
* Collects, reviews and analyzes data, prepares reports, evaluate compliance gaps and implement process improvements.
* Ensures that all employees are an integral part of the quality culture.
* Serves as a resource and educator.
* Identifies and provides ongoing training relative to federal, state and local regulatory requirements, and ongoing training relative to accrediting agency requirements (ISO 15189, CMS/CLIA, CAP, The Joint Commission, AABB, FACT, ASHI, etc.).
* Other duties as assigned

What Does An Operations/Quality Manager Do At Glaxosmithkline

* Operational Quality Manager
* We are currently recruiting for an Operational Quality Manager to join our Global Manufacturing & Supply plant based in Ulu Klang.
* This role will mainly be responsible to plan, coordinate, lead and manage the activities of the Operational Quality section of GMS, KL to ensure that the relevant raw materials, intermediates and final products are manufactured, tested and released in full compliance with cGMP and regulatory requirements.
* Our Company
* At GlaxoSmithKline (GSK) we are dedicated to improving the quality of human life by enabling people to do more, feel better, live longer.
* GSK is one of the world’s leading research based healthcare companies, with over 100,000 employees in 150 countries across our Pharmaceuticals, Vaccines and Consumer Healthcare business.
* We are proud of the difference we make and in 2016, FORTUNE Magazine ranked GSK #1 on its list of companies that are changing the world.
* The 'Change the World' list recognises companies that have made significant progress in sustainable, scalable approaches to addressing societal problems as part of their company strategy.
* Put simply, our focus is on improving access and affordability of medicines, regardless of where people live or their ability to pay.
* GSK has been present in Asia for over 50 years and our commitment to the region is strengthened by the establishment of our purpose-built headquarters for Asia.
* Situated in Singapore, GSK Asia House is a further step in our long-standing strategy to grow and diversify our company - emphasizing the globally balanced business we have built over the years.
* To better support Asia, we focus on developing talent to improve our ability to make the right decisions for healthcare professionals, patients and consumers across the region.
* In Malaysia, GSK has established a strong presence for over 50 years and is home to our operations in the area of pharmaceuticals, consumer healthcare, manufacturing, and Business Services Centre.
* GSK employs over 1000 staff in Malaysia
* GSK is an exciting, rewarding and dynamic place to work.
* We thrive to be different from the conventional corporate ways of working.
* We pride ourselves on exemplary leadership and sense of community, and we offer a great platform for your personal and career development.
* GSK Global Manufacturing & Supply
* GSK’s Global Manufacturing & Supply (GMS) plant produces leading consumer brands, services 13 global markets including Australia and New Zealand and is a leader in Good Manufacturing Practice and ‘Premise/Factory of Choice” for industrial excellence in the region
* The Role
* Accountable for implementation and maintenance of Quality Assurance procedures and systems to ensure compliance to PIC/s cGMPs and corporate policies.
* Release products manufactured or packed in GMS KL in accordance with regulatory and GMP requirements
* Ensure that all attributes / elements contributing to product release decisions have been fulfilled promptly in accordance with requirements
* Ensure shift-based oversight of facilities, equipment and personnel to ensure compliance to procedures in real time
* Participate in on-line problem solving and conduct investigations together with Production, Engineering and Technical departments as required
* Recommend changes in practices to enhance the conformance to GMP within all departments at GMS, KL
* Conduct training in GMP and Quality / GMP related SOPs
* Work with counterparts at other sites to establish common (best) practices in quality related systems, policies and procedures
* Management of Product Complaints and Anti
* Counterfeit activities at site
* Management and coordination of Deviations, product failures, product incidents and recalls for the Site
* CAPA (Corrective and Preventive Action) management for L1 self-inspections, deviations and product complaints.
* Monitoring progress against these actions
* Assist in leading and hosting audits and inspections
* Effectively deploying the requirements of the GSK quality organization at those contractor sites associated with GMS, KL and contractor sites as specified by the RQD whenever appropriate
* To apply the required communication, learning and recognition tools to the implementation
* To support the impacted target groups with implementation of QMS requirements
* Management of the Operational Quality budget to ensure achievement of operational targets
* Other duties as assigned by the QA Manager from time to time.
* Requirements
* Minimum Degree Holder in Pharmacy, Science, Engineering or equivalent.
* Minimum 4 years’ experience Quality Assurance and Management, GMP and QA requirements
* Minimum 7 years’ experience in the Pharmaceutical industry or associated industry
* Technical knowledge and competency in manufacturing and packaging processes
* Thorough knowledge of GMP and GLP
* Skilled at auditing
* Conversant at Quality Document Control System
* Skilled at Report writing
* Able to deliver training to small and / or large groups
* Able to influence others (persuasiveness and assertiveness)
* What We Can Offer You
* GSK’s dedication to the wellbeing of our employees is reflected in the benefits we offer; including healthcare for yourself and dependents, performance related bonus, long term incentives and a host of other flexible offerings you can tailor to your own preferences.
* We also offer a range of employee health and wellbeing programs including our truly unique Partnership for Prevention program, a global commitment by GSK to provide all employees with up to 40 preventative healthcare services bringing to life our mission to: do more, feel better and live longer.
* Application Process
* At GSK, we value diversity and treat all candidates equally.
* We aim to create an inclusive workplace where all employees feel engaged, supportive of one another, and know their work makes an important contribution.
* If you would like to join us in innovating and inspiring changes in the industry, we urge you to apply.
* Why You

What Does An Operations/Quality Manager Do At Santander Bank, Na

* Supervise and coach team members.
* Develop project plans and team responsibilities.,Be responsible for annual audit of process and other regulations and controls.,Work with the management team and contribute to the development and implementation of department strategies.,Contribute significantly in long-term planning, including taking initiative geared toward operational excellence.
* Drive initiatives in the team that contribute to long-term development of quality services.,Improve the operational systems and processes in support of organizations goals specifically, support better management reporting, information flow and management, business process and development of controls.,Manage and increase the effectiveness and efficiency of company services through improvements to each function as well as coordination and communication between IT, support and business areas.
* Qualifications

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How To Become An Operations/Quality Manager

Although education and training requirements vary widely by position and industry, many top executives have at least a bachelor’s degree and a considerable amount of work experience. 


Many top executives have a bachelor’s or master’s degree in business administration or in an area related to their field of work. Top executives in the public sector often have a degree in business administration, public administration, law, or the liberal arts. Top executives of large corporations often have a master’s degree in business administration (MBA).

College presidents and school superintendents are typically required to have a master’s degree, although a doctorate is often preferred.

Although many mayors, governors, or other public sector executives have at least a bachelor’s degree, these positions typically do not have any specific education requirements.

Work Experience in a Related Occupation

Many top executives advance within their own firm, moving up from lower level managerial or supervisory positions. However, other companies may prefer to hire qualified candidates from outside their organization. Top executives who are promoted from lower level positions may be able to substitute experience for education to move up in the company. For example, in industries such as retail trade or transportation, workers without a college degree may work their way up to higher levels within the company to become executives or general managers.

Chief executives typically need extensive managerial experience. Executives are also expected to have experience in the organization’s area of specialty. Most general and operations managers hired from outside an organization need lower level supervisory or management experience in a related field.

Some general managers advance to higher level managerial or executive positions. Company training programs, executive development programs, and certification can often benefit managers or executives hoping to advance.

Important Qualities

Communication skills. Top executives must be able to communicate clearly and persuasively. They must effectively discuss issues and negotiate with others, direct subordinates, and explain their policies and decisions to those within and outside the organization.

Decisionmaking skills. Top executives need decisionmaking skills when setting policies and managing an organization. They must assess different options and choose the best course of action, often daily.

Leadership skills. Top executives must be able to lead an organization successfully by coordinating policies, people, and resources.

Management skills. Top executives must shape and direct the operations of an organization. For example, they must manage business plans, employees, and budgets.

Problem-solving skills. Top executives need to identify and resolve issues within an organization. They must be able to recognize shortcomings and effectively carry out solutions.

Time-management skills. Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals.

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Operations/Quality Manager jobs

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Operations/Quality Manager Demographics


  • Male

  • Female

  • Unknown



  • White

  • Asian

  • Hispanic or Latino

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • Chinese

  • French

  • German

  • Japanese

  • Mandarin

  • Hebrew

  • Dakota

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Operations/Quality Manager

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Operations/Quality Manager Education

Operations/Quality Manager

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Real Operations/Quality Manager Salaries

Job Title Company Location Start Date Salary
Quality Operations Manager, NA Johnson Controls, Inc. Milwaukee, WI Oct 01, 2014 $128,070 -
Operations Data Quality Manager Santander Bank, N.A. MA Mar 16, 2015 $119,000 -
Operations Quality Manager Smith and Wesson Corporation Springfield, MA Nov 21, 2016 $100,000
Manager Operations & Quality Vivorte Inc. Louisville, KY Feb 09, 2016 $64,000 -
Operations and Quality Manager GST Autoleather Livonia, MI Jun 28, 2010 $63,100 -

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Top Skills for An Operations/Quality Manager


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Top Operations/Quality Manager Skills

  1. Procedures
  2. Safety
  3. ISO
You can check out examples of real life uses of top skills on resumes here:
  • Define, develop and implement standard operating procedures to comply with company and regulatory requirements.
  • Maintain Material Safety Data Sheet log.
  • Served as liaison between specialized advertising, traffic, design and broadcast operations teams.
  • Led focused improvement plan to reduce internal scrap, customer complaints and improve supplier quality.
  • Conducted regular facility reviews to ensure adherence to certifications and standards.

Top Operations/Quality Manager Employers

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