Operations/Quality managers oversee an organization's operations and ensure that all company products and services meet quality standards before they go to market. They understand customer expectations and needs and develop quality control processes. They also examine the quality of raw materials used in production and monitor internal production processes. Operations/Quality managers earn an average salary of $84,000 annually or $40 per hour.
Operations/Quality managers ensure consistent quality of production processes and analyzing quality data regularly. They hire, train, and evaluate staff as well as manage the log of quality reports and other quality documentation. They also investigate customers' needs and develop a strategy for meeting those needs.
Operations/Quality managers typically hold a bachelor's degree in business administration or a related field. They are expected to have experience in conducting customer research and in quality assurance management. Some employers prefer candidates with thorough knowledge of methodologies of quality assurance and standards.
There is more than meets the eye when it comes to being an operations/quality manager. For example, did you know that they make an average of $36.15 an hour? That's $75,200 a year!
Between 2018 and 2028, the career is expected to grow 1% and produce 1,200 job opportunities across the U.S.
There are certain skills that many operations/quality managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed interpersonal skills, leadership skills and problem-solving skills.
When it comes to the most important skills required to be an operations/quality manager, we found that a lot of resumes listed 6.4% of operations/quality managers included continuous improvement, while 6.2% of resumes included ensure compliance, and 6.1% of resumes included quality standards. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the operations/quality manager job title. But what industry to start with? Most operations/quality managers actually find jobs in the manufacturing and technology industries.
If you're interested in becoming an operations/quality manager, one of the first things to consider is how much education you need. We've determined that 57.5% of operations/quality managers have a bachelor's degree. In terms of higher education levels, we found that 10.4% of operations/quality managers have master's degrees. Even though most operations/quality managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become an operations/quality manager. When we researched the most common majors for an operations/quality manager, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on operations/quality manager resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become an operations/quality manager. In fact, many operations/quality manager jobs require experience in a role such as quality manager. Meanwhile, many operations/quality managers also have previous career experience in roles such as quality assurance manager or operations manager.