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Become An Operations/Quality Manager

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Working As An Operations/Quality Manager

  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Coordinating the Work and Activities of Others
  • Guiding, Directing, and Motivating Subordinates
  • Deal with People

  • Make Decisions

  • Stressful

  • $97,730

    Average Salary

What Does An Operations/Quality Manager Do

Top executives devise strategies and policies to ensure that an organization meets its goals. They plan, direct, and coordinate operational activities of companies and organizations.

Duties

Top executives typically do the following:

  • Establish and carry out departmental or organizational goals, policies, and procedures
  • Direct and oversee an organization’s financial and budgetary activities
  • Manage general activities related to making products and providing services
  • Consult with other executives, staff, and board members about general operations
  • Negotiate or approve contracts and agreements
  • Appoint department heads and managers
  • Analyze financial statements, sales reports, and other performance indicators
  • Identify places to cut costs and to improve performance, policies, and programs

The responsibilities of top executives largely depend on an organization’s size. For example, an owner or manager of a small organization, such as an independent retail store, often is responsible for purchasing, hiring, training, quality control, and day-to-day supervisory duties. In large organizations, however, top executives typically focus more on formulating policies and strategic planning, while general and operations managers direct day-to-day operations.

The following are examples of types of top executives working in the private sector:

Chief executive officers (CEOs), who are also known by titles such as executive director, managing director, or president, provide overall direction for companies and organizations. CEOs manage company operations, formulate and implement policies, and ensure goals are met. They collaborate with and direct the work of other top executives and typically report to a board of directors.

Chief operating officers (COOs) oversee other executives who direct the activities of various departments, such as human resources and sales. They also carry out the organization’s guidelines on a day-to-day basis.

General and operations managers oversee operations that are too diverse and general to be classified into one area of management or administration. Responsibilities may include formulating policies, managing daily operations, and planning the use of materials and human resources. They make staff schedules, assign work, and ensure that projects are completed. In some organizations, the tasks of chief executive officers may overlap with those of general and operations managers.

The following are examples of types of top executives working in the public sector:

Mayors, along with governors, city managers, and county administrators, are chief executive officers of governments. They typically oversee budgets, programs, and the use of resources. Mayors and governors must be elected to office, whereas managers and administrators are typically appointed. 

Most educational systems, regardless of whether they are public or private school systems, also employ executive officers. The following are examples of top executives working in the elementary, secondary, and postsecondary educational school systems:

School superintendents and college or university presidents are chief executive officers of school districts and postsecondary schools. They manage issues such as student achievement, budgets and resources, general operations, and relations with government agencies and other stakeholders.

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How To Become An Operations/Quality Manager

Although education and training requirements vary widely by position and industry, many top executives have at least a bachelor’s degree and a considerable amount of work experience. 

Education

Many top executives have a bachelor’s or master’s degree in business administration or in an area related to their field of work. Top executives in the public sector often have a degree in business administration, public administration, law, or the liberal arts. Top executives of large corporations often have a master’s degree in business administration (MBA).

College presidents and school superintendents are typically required to have a master’s degree, although a doctorate is often preferred.

Although many mayors, governors, or other public sector executives have at least a bachelor’s degree, these positions typically do not have any specific education requirements.

Work Experience in a Related Occupation

Many top executives advance within their own firm, moving up from lower level managerial or supervisory positions. However, other companies may prefer to hire qualified candidates from outside their organization. Top executives who are promoted from lower level positions may be able to substitute experience for education to move up in the company. For example, in industries such as retail trade or transportation, workers without a college degree may work their way up to higher levels within the company to become executives or general managers.

Chief executives typically need extensive managerial experience. Executives are also expected to have experience in the organization’s area of specialty. Most general and operations managers hired from outside an organization need lower level supervisory or management experience in a related field.

Some general managers advance to higher level managerial or executive positions. Company training programs, executive development programs, and certification can often benefit managers or executives hoping to advance.

Important Qualities

Communication skills. Top executives must be able to communicate clearly and persuasively. They must effectively discuss issues and negotiate with others, direct subordinates, and explain their policies and decisions to those within and outside the organization.

Decisionmaking skills. Top executives need decisionmaking skills when setting policies and managing an organization. They must assess different options and choose the best course of action, often daily.

Leadership skills. Top executives must be able to lead an organization successfully by coordinating policies, people, and resources.

Management skills. Top executives must shape and direct the operations of an organization. For example, they must manage business plans, employees, and budgets.

Problem-solving skills. Top executives need to identify and resolve issues within an organization. They must be able to recognize shortcomings and effectively carry out solutions.

Time-management skills. Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals.

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Operations/Quality Manager jobs

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Average Length of Employment
Operations Manager 4.1 years
Quality Manager 4.0 years
Area Manager 3.8 years
Quality Supervisor 3.6 years
Head Operator 3.5 years
Operations Officer 3.2 years
Quality Lead 3.1 years
Quality Specialist 3.0 years
Quality Assurance 2.9 years
Top Employers Before
Cashier 6.7%
Manager 5.4%
Consultant 4.4%
Top Employers After
Consultant 6.7%
Manager 4.1%
Cashier 3.0%
Operator 3.0%

Operations/Quality Manager Demographics

Gender

Male

61.8%

Female

35.4%

Unknown

2.8%
Ethnicity

White

77.6%

Asian

10.3%

Hispanic or Latino

9.5%

Unknown

2.2%

Black or African American

0.4%
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Languages Spoken

Spanish

62.5%

Chinese

8.3%

French

8.3%

German

4.2%

Japanese

4.2%

Mandarin

4.2%

Hebrew

4.2%

Dakota

4.2%
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Operations/Quality Manager Education

Schools

University of Phoenix

14.3%

Wright State University

5.2%

Sinclair Community College

5.2%

Rochester Institute of Technology

5.2%

Pennsylvania State University

5.2%

Northwest Mississippi Community College

5.2%

University of Pittsburgh -

5.2%

Lawrence Technological University

5.2%

University of Cincinnati

5.2%

Indiana Wesleyan University

5.2%

Eastern Michigan University

3.9%

University of Florida

3.9%

State University of New York College at Plattsburgh

3.9%

University of Alabama

3.9%

Erie Community College

3.9%

Oregon State University

3.9%

Wayne State University

3.9%

Strayer University

3.9%

Iowa State University

3.9%

Central Carolina Technical College

3.9%
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Majors

Business

36.2%

Mechanical Engineering

11.4%

Industrial Engineering

5.7%

Management

4.7%

Biology

4.4%

Chemistry

4.4%

Electrical Engineering

3.4%

Chemical Engineering

3.4%

Education

3.0%

Environmental Control Technologies/Technicians

3.0%

Project Management

2.7%

Finance

2.7%

English

2.0%

Communication

2.0%

Criminal Justice

2.0%

Engineering

2.0%

Marketing

2.0%

Electrical Engineering Technology

1.7%

Cosmetology

1.7%

General Studies

1.7%
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Degrees

Bachelors

38.5%

Masters

23.1%

Other

21.8%

Associate

8.8%

Certificate

3.4%

Doctorate

2.4%

Diploma

2.1%
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Internship
Temporary

Real Operations/Quality Manager Salaries

Job Title Company Location Start Date Salary
Manager, Content Operations and Quality Assurance Amazon Corporate LLC Seattle, WA Oct 01, 2013 $140,000
Quality Operations Manager, NA Johnson Controls, Inc. Milwaukee, WI Oct 01, 2014 $128,070 -
$132,620
Operations Data Quality Manager Santander Bank, N.A. MA Mar 16, 2015 $119,000 -
$129,000
Market Quality Manager, Community Operations Facebook, Inc. Austin, TX Mar 08, 2016 $115,000
Safety Operational Quality Support (SO QS) Team Manager Medtech Staffing & Solutions, Inc. South San Francisco, CA Nov 10, 2016 $111,000
Safety Operational Quality Support (SO QS) Team Manager Medtech Staffing & Solutions, Inc. South San Francisco, CA Oct 11, 2016 $111,000
Safety Operational Quality Support (Soqs) Team Manager Medtech Staffing & Solutions, Inc. South San Francisco, CA Nov 05, 2016 $110,600
Safety Operational Quality Support (Soqs) Team Manager Medtech Staffing & Solutions, Inc. South San Francisco, CA May 11, 2016 $110,600
Operations Manager, Quality Assurance Global Wireless Solutions, Inc. Dulles Town Center, VA Sep 26, 2011 $110,000
Manager, QA Operations Techlink, Inc. Mahwah, NJ Feb 28, 2011 $109,000
Operations Quality Manager Smith and Wesson Corporation Springfield, MA Nov 21, 2016 $100,000
Manager, Quality Assurance Operations ELAN Drug Delivery, Inc. King of Prussia, PA Nov 10, 2010 $95,894
Manager, Quality Assurance Operations ELAN Drug Delivery, Inc. King of Prussia, PA Nov 18, 2010 $95,894
Quality Operations Manager Zoetis, Inc. Florham Park, NJ Aug 11, 2014 $94,000 -
$156,700
Quality Operations Manager Zoetis, Inc. San Diego, CA Sep 09, 2014 $94,000 -
$156,700
Manager, Digital Technical Operations-Quality SE CNBC LLC Englewood Cliffs, NJ Jun 20, 2011 $90,000 -
$100,000
Manager, Quality Assurance Operations Taro Pharmaceuticals USA Inc. Cranbury, NJ Apr 08, 2016 $85,654
Manager/Qc Operations Dayka & Hackett Wilmington, DE Apr 15, 2016 $72,530
Quality Operations Manager Excelsior Farming LLC Hanford, CA Apr 20, 2015 $70,958
Quality Operations Manager ASC Industries, Inc. North Canton, OH Oct 01, 2009 $68,000
Quality Operations Manager Lear Corporation Arlington, TX Sep 17, 2013 $65,000
Manager Operations & Quality Vivorte Inc. Louisville, KY Feb 09, 2016 $64,000 -
$68,000

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Top Skills for An Operations/Quality Manager

ProceduresSafetyISOSupplierQualityFacilityContinuousImprovementCorrectiveActionQualitySystemInternalAuditsDeliveryProductQualityCustomerServiceProcessImprovementSigmaManagementSystemCustomerSatisfactionLogisticsQualityChecksQualityStandardsQA

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Top Operations/Quality Manager Skills

  1. Procedures
  2. Safety
  3. ISO
You can check out examples of real life uses of top skills on resumes here:
  • Define, develop and implement standard operating procedures to comply with company and regulatory requirements.
  • Maintain Material Safety Data Sheet log.
  • Served as liaison between specialized advertising, traffic, design and broadcast operations teams.
  • Led focused improvement plan to reduce internal scrap, customer complaints and improve supplier quality.
  • Conducted regular facility reviews to ensure adherence to certifications and standards.

Top Operations/Quality Manager Employers

Operations/Quality Manager Videos

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