What does an operations, senior specialist do?
A senior operations specialist is responsible for monitoring the company's operational processes and procedures and ensuring that the staff meets productivity goals according to business requirements and specifications. Senior operations specialists perform quality assessments to the methodologies, modify business plans as needed, and identify opportunities to increase efficiency. They also maintain the timely delivery of outputs and services to the clients and build the highest customer satisfaction. A senior operations specialist must have excellent communication and critical-thinking skills, especially in resolving process gaps and implementing quality standards.
Operations, senior specialist responsibilities
Here are examples of responsibilities from real operations, senior specialist resumes:
- Contact potential REO listing brokers achieving the highest return call rate.
- Conduct analysis of multiple databases utilizing SQL commands with the goal of ensuring data integrity.
- Follow GMP's at all times.
- Work with change management to correct service windows.
- Monitor and report suspicious report before sending to the IRS.
- Update KPI on a daily, weekly or monthly basis.
- Research all over standard claims that have not receive payment from FHLMC.
- Categorize and QA of batches, management feedback identifying problematic batches for special handling.
- Educate clients of their retirement options /limitations within the accounts as per IRS regulations.
- Verify that all prints and back-up detail for the lockbox's are account for.
- Research and provide proof of accuracy for all items claim and cut by FHLMC.
- Process non sufficient funds checks and ACH preparing them for return to the depositing bank.
- Train all new team members to get them up to speed and follow up with QA.
- Index checks in the lockbox and organize paperwork that are faxed to and from other companies.
- Develop SharePoint dashboards to give managers direct access to their workload data update several times per day.
Operations, senior specialist skills and personality traits
We calculated that 15% of Operationss, Senior Specialist are proficient in Customer Service, PowerPoint, and Project Management. They’re also known for soft skills such as Analytical skills, Communication skills, and Interpersonal skills.
We break down the percentage of Operationss, Senior Specialist that have these skills listed on their resume here:
- Customer Service, 15%
Served as the retirement plans subject matter expert for the transfer agency enabling customer service representatives to properly inform shareholders.
- PowerPoint, 8%
Provided management and client-facing monthly, quarterly, and annual reports via Excel, BRIO, and PowerPoint.
- Project Management, 8%
Project Management of Global plans, projects, and operational initiatives leading to facilitate partnerships and enhance logistical performance.
- Excellent Organizational, 7%
Exhibited excellent organizational, interpersonal, and customer relation skills.
- Data Analysis, 5%
Prepared performance reports for volume tracking, data analysis, management reporting; facilitated departmental transparency.
- HR, 4%
Provide necessary training to users to ensure efficient use of the HR systems.
Common skills that an operations, senior specialist uses to do their job include "customer service," "powerpoint," and "project management." You can find details on the most important operations, senior specialist responsibilities below.
Analytical skills. One of the key soft skills for an operations, senior specialist to have is analytical skills. You can see how this relates to what operationss, senior specialist do because "operations research analysts use a range of methods, including forecasting and data mining, to examine and interpret data." Additionally, an operations, senior specialist resume shows how operationss, senior specialist use analytical skills: "developed sharepoint dashboards to give managers direct access to their workload data updated several times per day. "
Communication skills. Another soft skill that's essential for fulfilling operations, senior specialist duties is communication skills. The role rewards competence in this skill because "operations research analysts write memos, reports, and other documents and often present their data and conclusions to managers and other executives." According to an operations, senior specialist resume, here's how operationss, senior specialist can utilize communication skills in their job responsibilities: "managed medium to complex projects involving upgrading or ordering of atm hardware, software, and communication equipment. "
Interpersonal skills. operationss, senior specialist are also known for interpersonal skills, which are critical to their duties. You can see how this skill relates to operations, senior specialist responsibilities, because "operations research analysts typically work on teams." An operations, senior specialist resume example shows how interpersonal skills is used in the workplace: "required excellent interpersonal, written and communication skills in dealing with inquiries from both internal and external sources. "
Math skills. operations, senior specialist responsibilities often require "math skills." The duties that rely on this skill are shown by the fact that "the models and methods used by operations research analysts are rooted in statistics, calculus, linear algebra, and other mathematics disciplines." This resume example shows what operationss, senior specialist do with math skills on a typical day: "leverage good data and sql to create charts and reports for team statistics. "
Problem-solving skills. A commonly-found skill in operations, senior specialist job descriptions, "problem-solving skills" is essential to what operationss, senior specialist do. Operations, senior specialist responsibilities rely on this skill because "operations research analysts need to be able to diagnose problems and study relevant information to solve them." You can also see how operations, senior specialist duties rely on problem-solving skills in this resume example: "discovered solutions to data entry problems. "
The three companies that hire the most operations, senior specialists are:
- UMB Bank53 operationss, senior specialist jobs
- XPO Logistics
25 operationss, senior specialist jobs
- Citizens Alliance23 operationss, senior specialist jobs
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Compare different operationss, senior specialist
Operations, senior specialist vs. Contracts administrator
Contract administrators create and manage legal contracts from which the company participates. They ensure that all entities to the contract will accomplish their obligations, as indicated in the contract. They usually work for larger organizations that might be involved with different or highly complex contracts. These organizations spread across a range of industries, including government, construction, and healthcare. Their responsibilities include addressing any conflicts of questions regarding the contract, analyzing the possible risks posed by contracts, and working alongside the legal and procurement teams.
There are some key differences in the responsibilities of each position. For example, operations, senior specialist responsibilities require skills like "excellent organizational," "data analysis," "shared services," and "strong analytical." Meanwhile a typical contracts administrator has skills in areas such as "contract administration," "contract management," "proposal preparation," and "purchase orders." This difference in skills reveals the differences in what each career does.
Contracts administrators really shine in the finance industry with an average salary of $72,687. Comparatively, operationss, senior specialist tend to make the most money in the technology industry with an average salary of $88,210.contracts administrators tend to reach similar levels of education than operationss, senior specialist. In fact, contracts administrators are 2.8% more likely to graduate with a Master's Degree and 2.8% more likely to have a Doctoral Degree.Operations, senior specialist vs. Specialist
Specialists are employees who are responsible for specific tasks or activities in the department they are assigned to. The actions or tasks they work on are related to their educational background or work experiences. They are usually highly skilled in specializations related to the work they are assigned to. Specialists are also highly trained on the competencies that are required of their specialty. As such, they are focused on the skills and competencies that are needed to enhance their experience in their specific field further.
Each career also uses different skills, according to real operations, senior specialist resumes. While operations, senior specialist responsibilities can utilize skills like "project management," "excellent organizational," "data analysis," and "shared services," specialists use skills like "patients," "patient care," "exceptional client," and "troubleshoot."
Specialists earn similar levels of education than operationss, senior specialist in general. They're 0.1% more likely to graduate with a Master's Degree and 2.8% more likely to earn a Doctoral Degree.Operations, senior specialist vs. Staff specialist
The duties of a staff specialist depend on their line of work or industry of employment. Typically, their responsibilities revolve around performing support tasks such as preparing and processing documents, answering calls and correspondence, arranging appointments and meetings, and maintaining records of all transactions. There are also instances where they must liaise with clients, offer products and services, close sales, participate in the hiring and training procedures, and develop strategies to optimize business performance. Furthermore, as a staff specialist, it is essential to maintain an active communication line with fellow staff, coordinating to ensure an efficient workflow.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an operations, senior specialist is likely to be skilled in "customer service," "project management," "shared services," and "strong analytical," while a typical staff specialist is skilled in "patients," "iso," "financial statements," and "payroll."
When it comes to education, staff specialists tend to earn similar degree levels compared to operationss, senior specialist. In fact, they're 3.4% more likely to earn a Master's Degree, and 0.7% more likely to graduate with a Doctoral Degree.Operations, senior specialist vs. Business specialist
A business specialist's role is to perform research and analysis to determine the company's strengths and weaknesses, aiming to improve and develop areas for optimal performance. Their responsibilities revolve around coordinating with different departments to gather relevant data, identifying new opportunities and ways to meet clients' needs, devising strategies and programs for profit growth, and developing new processes for business efficiency. Furthermore, it is essential to provide corrective measures on various issues and concerns, all while implementing the company's policies and regulations.
Types of operations, senior specialist
Updated January 8, 2025
