A senior operations specialist is responsible for monitoring the company's operational processes and procedures and ensuring that the staff meets productivity goals according to business requirements and specifications. Senior operations specialists perform quality assessments to the methodologies, modify business plans as needed, and identify opportunities to increase efficiency. They also maintain the timely delivery of outputs and services to the clients and build the highest customer satisfaction. A senior operations specialist must have excellent communication and critical-thinking skills, especially in resolving process gaps and implementing quality standards.

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Operations, Senior Specialist Responsibilities

Here are examples of responsibilities from real operations, senior specialist resumes representing typical tasks they are likely to perform in their roles.

  • Contact potential REO listing brokers achieving the highest return call rate.
  • Conduct analysis of multiple databases utilizing SQL commands with the goal of ensuring data integrity.
  • Follow GMP's at all times.
  • Work with change management to correct service windows.
  • Monitor and report suspicious report before sending to the IRS.
  • Update KPI on a daily, weekly or monthly basis.
  • Research all over standard claims that have not receive payment from FHLMC.
  • Categorize and QA of batches, management feedback identifying problematic batches for special handling.
  • Educate clients of their retirement options /limitations within the accounts as per IRS regulations.
  • Verify that all prints and back-up detail for the lockbox's are account for.
  • Research and provide proof of accuracy for all items claim and cut by FHLMC.
  • Process non sufficient funds checks and ACH preparing them for return to the depositing bank.
  • Train all new team members to get them up to speed and follow up with QA.
  • Index checks in the lockbox and organize paperwork that are faxed to and from other companies.
  • Develop SharePoint dashboards to give managers direct access to their workload data update several times per day.

Operations, Senior Specialist Job Description

When it comes to understanding what an operations, senior specialist does, you may be wondering, "should I become an operations, senior specialist?" The data included in this section may help you decide. Compared to other jobs, operationss, senior specialist have a growth rate described as "much faster than average" at 26% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of operations, senior specialist opportunities that are predicted to open up by 2028 is 28,100.

On average, the operations, senior specialist annual salary is $83,814 per year, which translates to $40.3 an hour. Generally speaking, operationss, senior specialist earn anywhere from $52,000 to $132,000 a year, which means that the top-earning operationss, senior specialist make $72,000 more than the ones at the lower end of the spectrum.

As is the case with most jobs, it takes work to become an operations, senior specialist. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a contracts administrator, specialist, staff specialist, and business specialist.

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Operations, Senior Specialist Skills and Personality Traits

We calculated that 15% of Operationss, Senior Specialist are proficient in Customer Service, PowerPoint, and Project Management. They’re also known for soft skills such as Analytical skills, Communication skills, and Interpersonal skills.

We break down the percentage of Operationss, Senior Specialist that have these skills listed on their resume here:

  • Customer Service, 15%

    Served as the retirement plans subject matter expert for the transfer agency enabling customer service representatives to properly inform shareholders.

  • PowerPoint, 8%

    Provided management and client-facing monthly, quarterly, and annual reports via Excel, BRIO, and PowerPoint.

  • Project Management, 8%

    Project Management of Global plans, projects, and operational initiatives leading to facilitate partnerships and enhance logistical performance.

  • Excellent Organizational, 7%

    Exhibited excellent organizational, interpersonal, and customer relation skills.

  • Data Analysis, 5%

    Prepared performance reports for volume tracking, data analysis, management reporting; facilitated departmental transparency.

  • HR, 4%

    Provide necessary training to users to ensure efficient use of the HR systems.

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Some of the skills we found on operations, senior specialist resumes included "customer service," "powerpoint," and "project management." We have detailed the most important operations, senior specialist responsibilities below.

  • Arguably the most important personality trait for an operations, senior specialist to have happens to be analytical skills. An example from a resume said this about the skill, "operations research analysts use a wide range of methods, such as forecasting, data mining, and statistical analysis, to examine and interpret data" Additionally, other resumes have pointed out that operationss, senior specialist can use analytical skills to "developed sharepoint dashboards to give managers direct access to their workload data updated several times per day. "
  • Another trait important for fulfilling operations, senior specialist duties is communication skills. According to a operations, senior specialist resume, "operations research analysts often present their data and conclusions to managers and other executives." Here's an example of how operationss, senior specialist are able to utilize communication skills: "managed medium to complex projects involving upgrading or ordering of atm hardware, software, and communication equipment. "
  • Operationss, senior specialist are also known for interpersonal skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a operations, senior specialist resume: "operations research analysts typically work on teams" We also found this resume example that details how this skill is put to the test: "required excellent interpersonal, written and communication skills in dealing with inquiries from both internal and external sources. "
  • An operations, senior specialist responsibilities sometimes require "math skills." The responsibilities that rely on this skills are shown by this resume excerpt: "the models and methods used by operations research analysts are rooted in statistics, calculus, linear algebra, and other advanced mathematical disciplines." This resume example shows how this skill is used by operationss, senior specialist: "leverage good data and sql to create charts and reports for team statistics. "
  • As part of the operations, senior specialist description, you might find that one of the skills that might be helpful to the job is "problem-solving skills." A operations, senior specialist resume included this snippet: "operations research analysts need to be able to diagnose problems on the basis of information given to them by others" This skill could be useful in this scenario: "discovered solutions to data entry problems. "
  • Lastly, this career requires you to be skillful in "writing skills." According to operations, senior specialist resumes, "operations research analysts write memos, reports, and other documents explaining their findings and recommendations." This resume example highlights how operations, senior specialist responsibilities rely on this skill: "performed data entry on necessary information needed in order for underwriting purposes. "
  • See the full list of operations, senior specialist skills.

    Before becoming an operations, senior specialist, 64.6% earned their bachelor's degree. When it comes down to graduating with a master's degree, 7.4% operationss, senior specialist went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most operationss, senior specialist have a college degree. But about one out of every seven operationss, senior specialist didn't attend college at all.

    The operationss, senior specialist who went onto college to earn a more in-depth education generally studied business and finance, while a small population of operationss, senior specialist studied accounting and psychology.

    When you're ready to become an operations, senior specialist, you might wonder which companies hire operationss, senior specialist. According to our research through operations, senior specialist resumes, operationss, senior specialist are mostly hired by UMB Bank, XPO Logistics, and Citizens Alliance. Now is a good time to apply as UMB Bank has 53 operationss, senior specialist job openings, and there are 25 at XPO Logistics and 23 at Citizens Alliance.

    Since salary is important to some operationss, senior specialist, it's good to note that they are figured to earn the highest salaries at Cheniere Energy, AstraZeneca, and Biogen. If you were to take a closer look at Cheniere Energy, you'd find that the average operations, senior specialist salary is $159,139. Then at AstraZeneca, operationss, senior specialist receive an average salary of $138,331, while the salary at Biogen is $137,682.

    View more details on operations, senior specialist salaries across the United States.

    We also looked into companies who hire operationss, senior specialist from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include Apple, JPMorgan Chase & Co., and United States Army Corps of Engineers.

    In general, operationss, senior specialist fulfill roles in the finance and health care industries. While employment numbers are high in those industries, the operations, senior specialist annual salary is the highest in the technology industry with $88,210 as the average salary. Meanwhile, the finance and manufacturing industries pay $84,702 and $82,077 respectively. This means that operationss, senior specialist who are employed in the technology industry make 53.1% more than operationss, senior specialist who work in the transportation Industry.

    The three companies that hire the most prestigious operations, senior specialists are:

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    What Contracts Administrators Do

    Contract administrators create and manage legal contracts from which the company participates. They ensure that all entities to the contract will accomplish their obligations, as indicated in the contract. They usually work for larger organizations that might be involved with different or highly complex contracts. These organizations spread across a range of industries, including government, construction, and healthcare. Their responsibilities include addressing any conflicts of questions regarding the contract, analyzing the possible risks posed by contracts, and working alongside the legal and procurement teams.

    We looked at the average operations, senior specialist annual salary and compared it with the average of a contracts administrator. Generally speaking, contracts administrators receive $30,938 lower pay than operationss, senior specialist per year.

    While their salaries may differ, one common ground between operationss, senior specialist and contracts administrators are a few of the skills required in each craft. In both careers, employees bring forth skills like customer service, powerpoint, and project management.

    There are some key differences in responsibilities as well. For example, an operations, senior specialist responsibilities require skills like "excellent organizational," "data analysis," "shared services," and "strong analytical." Meanwhile a typical contracts administrator has skills in areas such as "contract administration," "contract management," "proposal preparation," and "purchase orders." This difference in skills reveals how truly different these two careers really are.

    Contracts administrators really shine in the finance industry with an average salary of $72,687. Whereas operationss, senior specialist tend to make the most money in the technology industry with an average salary of $88,210.

    Contracts administrators tend to reach similar levels of education than operationss, senior specialist. In fact, contracts administrators are 2.8% more likely to graduate with a Master's Degree and 2.8% more likely to have a Doctoral Degree.

    What Are The Duties Of a Specialist?

    Specialists are employees who are responsible for specific tasks or activities in the department they are assigned to. The actions or tasks they work on are related to their educational background or work experiences. They are usually highly skilled in specializations related to the work they are assigned to. Specialists are also highly trained on the competencies that are required of their specialty. As such, they are focused on the skills and competencies that are needed to enhance their experience in their specific field further.

    The next role we're going to look at is the specialist profession. Typically, this position earns a lower pay. In fact, they earn a $25,801 lower salary than operationss, senior specialist per year.

    Not everything about these jobs is different. Take their skills, for example. Operationss, senior specialist and specialists both include similar skills like "customer service," "powerpoint," and "hr" on their resumes.

    But both careers also use different skills, according to real operations, senior specialist resumes. While operations, senior specialist responsibilities can utilize skills like "project management," "excellent organizational," "data analysis," and "shared services," some specialists use skills like "patients," "patient care," "exceptional client," and "troubleshoot."

    On the topic of education, specialists earn similar levels of education than operationss, senior specialist. In general, they're 0.1% more likely to graduate with a Master's Degree and 2.8% more likely to earn a Doctoral Degree.

    How a Staff Specialist Compares

    The duties of a staff specialist depend on their line of work or industry of employment. Typically, their responsibilities revolve around performing support tasks such as preparing and processing documents, answering calls and correspondence, arranging appointments and meetings, and maintaining records of all transactions. There are also instances where they must liaise with clients, offer products and services, close sales, participate in the hiring and training procedures, and develop strategies to optimize business performance. Furthermore, as a staff specialist, it is essential to maintain an active communication line with fellow staff, coordinating to ensure an efficient workflow.

    The staff specialist profession generally makes a higher amount of money when compared to the average salary of operationss, senior specialist. The difference in salaries is staff specialists making $433 higher than operationss, senior specialist.

    Using operationss, senior specialist and staff specialists resumes, we found that both professions have similar skills such as "powerpoint," "excellent organizational," and "data analysis," but the other skills required are very different.

    There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, an operations, senior specialist is likely to be skilled in "customer service," "project management," "shared services," and "strong analytical," while a typical staff specialist is skilled in "patients," "iso," "financial statements," and "payroll."

    When it comes to education, staff specialists tend to earn similar education levels than operationss, senior specialist. In fact, they're 3.4% more likely to earn a Master's Degree, and 0.7% more likely to graduate with a Doctoral Degree.

    Description Of a Business Specialist

    A business specialist's role is to perform research and analysis to determine the company's strengths and weaknesses, aiming to improve and develop areas for optimal performance. Their responsibilities revolve around coordinating with different departments to gather relevant data, identifying new opportunities and ways to meet clients' needs, devising strategies and programs for profit growth, and developing new processes for business efficiency. Furthermore, it is essential to provide corrective measures on various issues and concerns, all while implementing the company's policies and regulations.

    The fourth career we look at typically earns lower pay than operationss, senior specialist. On average, business specialists earn a difference of $10,293 lower per year.

    While their salaries may vary, operationss, senior specialist and business specialists both use similar skills to perform their jobs. Resumes from both professions include skills like "customer service," "powerpoint," and "data analysis. "

    Each job requires different skills like "project management," "excellent organizational," "shared services," and "data entry," which might show up on an operations, senior specialist resume. Whereas business specialist might include skills like "patients," "product knowledge," "power bi," and "cycle management."

    Business specialists reach similar levels of education when compared to operationss, senior specialist. The difference is that they're 3.6% more likely to earn a Master's Degree more, and 0.0% more likely to graduate with a Doctoral Degree.