Operations specialist jobs in Athens, GA - 80 jobs

Job Description About the Role: The People Operations Specialist plays a crucial role in ensuring that our workforce is managed effectively and efficiently. This position is responsible for overseeing various HR functions, including workers' compensation, payroll administration, and compliance with company policies. The specialist will work closely with employees and management to foster a positive workplace culture while ensuring adherence to legal and regulatory requirements. By streamlining HR processes and implementing best practices, the People Operations Specialist will contribute to the overall success of the organization. Ultimately, this role aims to enhance employee satisfaction and operational efficiency within the company. Minimum Qualifications: Bachelor's degree in Human Resources, Business Administration, or a related field. At least 2 years of experience in HR administration or a similar role. Strong knowledge of workers' compensation laws and payroll processes. Preferred Qualifications: Certification in Human Resources (PHR, SPHR, or SHRM-CP) is a plus. Experience with ADP Workforce or similar HR management software. Familiarity with employment law and compliance regulations. Responsibilities: Administer and manage workers' compensation claims and ensure compliance with relevant laws and regulations. Oversee payroll functions, including processing payroll, maintaining accurate records, and addressing payroll-related inquiries. Develop, implement, and maintain HR policies and procedures to ensure compliance with legal standards and best practices. Collaborate with management to identify and address employee relations issues, providing guidance and support as needed. Utilize ADP Workforce and other HR systems to manage employee data, generate reports, and analyze workforce metrics. Skills: The required skills in workers' compensation and HR administration are essential for managing employee claims and ensuring that all HR processes run smoothly. Proficiency in payroll functions allows the specialist to accurately process payroll and resolve any discrepancies that may arise. Knowledge of policies and compliance ensures that the organization adheres to legal standards, minimizing risks associated with non-compliance. Familiarity with ADP Workforce enhances the ability to manage employee data efficiently and generate insightful reports for management. Overall, these skills are utilized daily to create a supportive and compliant work environment that promotes employee well-being and organizational success.

The Company provides sales, service, and technical support services for machine tool, construction equipment, lift truck, skid-steer loader, and mini-excavator companies in North America. It was founded in 1992 and is headquartered in Suwanee, GA. Responsibilities To support the day-to-day operations, this individual will assume the role as the SAP SME from the business side and will work closely with IT to identify and correct open issues Other responsibilities will include leading or supporting various operations and logistics initiatives to drive continuous improvements across quality, productivity, and cost This role will also work closely with other business units to effectively communicate the processes and policies related to the distribution of aftermarket components The Parts Operations Specialist is also responsible for freight metrics, including freight recovery, carrier relationship management, and cost-reduction efforts Other areas of responsibility include the management of machine, attachment, and parts inventories in PDCs and storage yards Requirements Bachelors Degree in Business Administration, Engineering, or a related field At least 5 years of experience in a supply chain, logistics, or operations-related role Bilingual in Korean required SAP experience Must have solid analytical/problem-solving skills to facilitate the continuous improvement of all parts-distribution operating metrics Must be proficient with Excel and PowerPoint Effective cross-functional teamwork skills Excellent verbal and written communication skills Benefits Medical Insurance: Health, Dental, and Vision PTO 401(k) Incentives

Job Description A logistics and transportation company is seeking a Trucking Operations Specialist to join their growing team. This is a great entry-level opportunity for individuals interested in supply chain and transportation. You'll assist with coordinating freight movements, dispatching trucks, and supporting day-to-day logistics operations. Requirements Key Responsibilities: Support daily dispatch and delivery coordination for freight and trucking operations Communicate with drivers, carriers, and internal teams to ensure on-time pickups and deliveries Help plan and track shipment schedules and routes Monitor transportation progress and assist in resolving any delivery delays Work with vendors and third-party carriers to support timely and cost-effective service Enter and manage logistics data, track reports, and assist with filing and documentation Perform basic administrative duties related to trucking operations Qualifications: Interest in or experience with logistics, trucking, or transportation coordination Strong communication and organizational skills Proficiency in Microsoft Excel and Outlook Ability to multitask and work in a fast-paced environment Team-oriented with a willingness to learn Bachelor's degree in a related field Benefits Compensation & Benefits: Overtime paid as needed Health, Dental, and Vision PPO Insurance Life, Short-Term Disability (STD), and Long-Term Disability (LTD) 401(k) Retirement Plan Paid Time Off (PTO) and additional PTO for special occasions (e.g., weddings, bereavement, childbirth) Years of Service Recognition Awards Education Assistance Program (Eligibility-Based) If you're looking to start your career in logistics and want to be part of a growing team, we'd love to hear from you! Apply today.

Responsibilities -Communicate with shippers to obtain quotes, confirm transit times, and determine preferred shipping modes. -Coordinate logistics for timely and efficient load deliveries. -Engage with carriers to secure trucks at competitive rates. -Plan and execute weekly and monthly shipments, ensuring adherence to schedules. -Monitor and track shipments to ensure on-time delivery and resolve any delays. -Address and resolve customer issues and complaints in a timely and professional manner. -Ensure accurate and on-time Accounts Receivable/Accounts Payable processing. -Perform essential administrative duties and reporting functions, including day-end, week-end, and month-end closings. -Manage ad-hoc projects and tasks as requested by management. Qualifications -Bachelor's degree OR a minimum of 1 year of relevant experience in the long-haul trucking or intermodal industry. -Strong verbal and written communication skills. -Ability to perform effectively in high-pressure situations. -Flexibility to accommodate varying work schedules. -Excellent multitasking capabilities. Benefits (Full-Time ONLY) -Health, Dental, and Vision PPO Insurance -Life, STD, LTD Insurance -401(K) Plan -Paid Time Off -Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.) -Years of Service Awards -Education Assistant Program (Based on Eligibility)

Responsibilities: 1. Fleet Dispatching & Routing Assign freight to OTR drivers based on equipment availability, driver Hours of Service (HOS), and customer priorities. Coordinate pickup and delivery appointments with shippers and receivers to ensure schedule alignment. 2. Real-Time Operational Monitoring Monitor and track shipments through TMS (Transportation Management Systems) and ELD (Electronic Logging Devices) to maintain on-time performance. Proactively identify and address potential disruptions such as weather, traffic congestion, or mechanical issues, implementing contingency plans as needed. Provide timely and accurate status updates to customers and internal sales teams. 3. Relationship Management & Communication Serve as the primary point of contact and advocate for OTR drivers, supporting roadside issues, route planning, and schedule adjustments. Negotiate rates and secure capacity with third-party carriers or brokers when additional coverage is required. Qualifications: Experience: Entry level to 5 years of experience (OTR, Logistics, Freight Forwarding experience preferred) . Education: Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field. Technical Skills: Proficiency in transportation management systems (TMS) and Microsoft Office applications. Work Schedule Flexibility: Ability to work weekends as required based on business needs and workload.

As a Marketing Operations Associate, you'll drive behind-the-scenes execution for regional marketing campaigns, with a focus on events, marketing automation, and sales and partner support. This graduate role includes a 3-month rotation in Sales Operations or Product to broaden your commercial and technical skills. This position is on-site, but will consider qualifications for hybrid/remote. Core Responsibilities: Event & Trade Show Support Coordinate pre/post-event campaigns via marketing automation, including qualifying leads and lead tracking. Develop Landing Pages for individual tradeshow marketing (via Hubspot) Marketing Automation Gather information and develop content for a monthly Newsletter to a targeted list Create marketing automation campaigns to nurture marketing leads (MLs) into sales leads (SLs) Utilize ZoomInfo to develop targeted groups to drive lead generation via marketing automation. Sales Enablement Support Sales with lead qualification Manage channel partner marketing initiatives including, but not limited to: Webinar support Tradeshow support Marketing collateral distribution Social media posting Content & Digital Support Assist with social media (LinkedIn) scheduling and localized content adaptation (outside of partner marketing) Cross-Functional Rotation 3-month placement in Sales Operations(reporting, tools) or Product (messaging, research). Qualifications: Bachelor's degree in Marketing, Business, or a related field. Highly organized with strong attention to detail (event/logistics experience a plus). MarTech-savvy-comfortable with Hubspot, ZoomInfo, LinkedIn, CRM tools, etc. Collaborative mindset-able to work with Sales, Product, and global teams. Tech/robotics interest-curious about translating technical features into customer value. Communication skills-ability to communicate with both external clients and partners, as well as internal cross-functional teams. Bonus: Familiarity with AI tools, and design/video editing basics.

Location: Duluth & Suwanee, GA (Onsite, Full-Time) Who We Are At Heritage Werks, we believe every story deserves to be preserved and shared. We partner with leading brands, sports teams, and organizations to safeguard priceless materials and bring them to life in ways that inspire connection. We preserve history, we preserve generations' legacy, and we preserve our clients' most valuable collections with care and purpose. Our work is about honoring the past while making it meaningful for today and relevant for the future-helping people and organizations celebrate where they've been and envision where they are going. What You'll Do As an Operations Associate, you will support the day-to-day operational needs of Heritage Werks by distributing supplies, maintaining building systems, and responding to on-call emergencies as they arise. You'll also play an important role in ensuring the safe movement and storage of archival materials across our corporate headquarters and satellite facilities. In this role, you will report directly to the Director of Facilities and Supply Chain and work closely with the operations team to keep facilities running smoothly and securely. This is a full-time position that requires flexibility, including the ability to travel as needed and work an unconventional schedule when required. You will: Facilities Maintenance Monitor environmental sensor uploads providing summary reporting on a weekly basis to the Director of Facilities and Supply Chain highlighting deviations outside of accepted norms and identifying potential causes and solutions. Place all heavy machinery and equipment on a maintenance schedule ensuring that prior to and after all use equipment is inspected and in good working order. Respond to and provide solutions for equipment issues. Act as a vendor escort for building repairs reporting resolution of issues or solution options to the Director of Facilities and Supply Chain. Utilize heavy machinery to meet operational requirements. Act as a heavy machinery instructor/licenser. Physical Security Serve as first responder and holiday on call support staff. Assist the Director of Facilities and Supply Chain in maintaining opening and closing standard operating procedures and ensuring all security measures are properly implemented. Disaster Preparedness & Risk Management Maintain accountability and proper stores of Disaster Preparedness Kit (DPK) supplies. Assist the Director of Facilities and Supply Chain with Risk Management Program by implementing mitigation measures and conducting inspections. Act as a warehouse safety lead, enforcing safety policies and ensuring regulatory and company protocol compliance. Vault Maintain up to date vault maps differentiated by storage type for each Heritage Werks facility including a written monthly report summarizing collection movement and collection LF counts to the Director of Facilities and Supply Chain. Proactively manage the archival vault space providing archival project managers with the locations for material movement. Assist within the vaults to maximize shelving space and forecast collection locations for new projects. Assist with planning and oversight of shelving expansion as required. Verify collection linear footage counts to support Client Services during renewal season. Asset Transportation Plan and conduct new client content relocation operations including pre-pack assessments, quote approvals, onsite pack operations, post-pack budget reconciliations and after-action reviews. During collection returns provide archival project managers with transportation estimates, assist with pack supply ordering, containerization workflow op orders, collection reinstallation, post-relocation budget reconciliation and after-action reviews. Ensure the safe movement of all client materials between Heritage Werks facilities utilizing proper asset handling protocol, packing materials, and authorized vehicles. Ensure transportation vehicles are equipped with climate control to maintain appropriate temperature and humidity levels. Act as lead asset receiver during nonstandard hours. Operate company vehicles. Supply Chain Management Receive supply orders from vendors, check them in, update trackers and distribute them to project managers. Report supply discrepancies to Director of Facilities and Supply Chain in a timely manner to pursue necessary change orders. Conduct end of project supply counts through auditory practice. Requirements Qualifications 5+ years' experience with vendor management. 5+ years' experience working with supply chain management. 5+ years' experience managing multiple warehouse facilities, collection relocation, heavy machinery, and environmental controls. Ability to lift and shift up to 40 lbs., and to maneuver within stacks and workspaces required. Licensed on heavy machinery, with CDL or desire to obtain one preferable. Demonstrated verbal and written communications skills. Strong commitment to execution excellence and follow-through and demonstrated exceptional attention to detail while juggling varied responsibilities. Must demonstrate the highest level of integrity and professionalism to work with sensitive information and materials. Comfortable working collaboratively with cross-functional teams, internally and with clients Comfortable engaging with academic and executive colleagues. Ability to excel in a deadline-oriented, dynamic, fluid environment that values creative problem solving, ownership, and collaborative teamwork. Experienced with Windows and Mac computer platforms. COMPETENCIES Company Orientation Client Orientation Listening Planning and Organizing Results-Oriented Problem Analysis Written Expression Attention to Detail Task Completion Space Forecasting Supply Tracking and Organization Cost Estimating for all Logistics and Facility Operations Multi-Workflow Project Management Diplomatic, Clear, and Concise Verbal and Written Communication Deadline Compliance and Time Management Smartsheet and Excel Proficiency Managing an Unconventional Work Schedule Risk Assessment and Management Benefits Why Join Heritage Werks? Collaborative, forward-thinking culture rooted in inclusivity, integrity, and respect Competitive benefits including: Health Care (Medical, Dental & Vision) Retirement Plan (401k, IRA) Paid Time Off & Holidays Family Leave (Maternity & Paternity) Short- and Long-Term Disability Life Insurance (Basic & Voluntary) Training & Development Wellness Resources Equal Opportunity Employer Heritage Werks is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Heritage Werks is committed to providing veteran employment opportunities to our service men and women.

Job DescriptionSalary: . Duties & Responsibilities: Perform order management tasks from order entry/processing, PO receipt/validation for price/allocation/inventory/credit/overdue, as well as be responsible for the entire order life cycle. Provide consultative, order life cycle support information to customers (lead time, availability, minor technical support, and policy), making recommendations and providing guidance. Act as single-point-of-contact to the customer for order inquiries and escalations; Manage escalations to closure. Sales tracking. Communicate internal customers such as Sales, Warehouses and logistics, and the PSI Planning to confirm the status of orders and resolve any customers' inquiries. Qualifications/Requirements: Bachelor's degree in a related field of study 3+ years of experience in customer order management Supervise operational metrics daily, weekly, monthly and quarterly Excellent organizational skills including prioritizing, scheduling, time management, and ability to meeting deadlines SAP order management experience and experience with Salesforce Proficient in all Microsoft Office including Outlook, Excel, Word & PowerPoint Strong verbal, communication, and analytical skills Preferred Skill: Bilingual with English & Chinese (Mandarin) Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.

Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times. We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team. If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board! Job Purpose The purpose of the Branch Operations Intern is to assist in developing the branch's business, learn the consumer finance business, RM's business practices and to prepare to manage a branch office. Duties and Responsibilities * Complete training program within the required timeframe. * Understand our personal loan product offerings in order to assist customers in making educated decisions that help them achieve their financial goals. * Establish and build customer relationships through delivering exceptional service. * Develop and deliver consolidation options for customers. * Ability to learn how to underwrite loans. * Work with past-due customers to arrange payments. * Assist in maintaining standards in weekly delinquency reduction and delinquency slow file percentages. * Offer additional loan products to current customers. * Execute business plan for outbound solicitation to former customers. * Close loans as directed by the Branch Manager. * Other duties as assigned. Minimum Qualifications * Current full-time Sophomore, Junior or Senior in an accredited college program. * Flexible schedule while working between 8 and 25 hours a week. * Computer literacy. * Must pass pre-employment assessment, drug screen, credit, and criminal background checks. * Must be eligible and willing to obtain all required certification and licenses. Preferred Qualifications * Major in Business related program preferred * Previous work experience in customer-facing environment. * Willingness to relocate for career advancement. * Valid Driver's License and access to a dependable automobile with liability insurance coverage. Critical Competencies * High degree of self-confidence * Leadership qualities * High energy * Above average communications skills * Ambition to work in the finance business and to be a Branch Manager * Customer service oriented with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers * Calm under pressure * Proven ability to multi-task * High degree of integrity * Sales mentality Working Conditions This position works in a Branch office providing services to customers and potential customers in person and over the phone. The Branch Operations Intern typically works 16-25 hours a week, Monday through Friday with some evenings and Saturdays. If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: ************************************************************************************************** Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law ("Protected Characteristics"). Regional's policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.

CPQ Operational Process Specialist - Engineering & Manufacturing Who We Are Electric Research and Manufacturing Cooperative, Inc. (ERMCO) is the leading manufacturer of distribution transformers and engineered electrical solutions, serving electric utilities, Original Equipment Manufacturers (OEMs), and industrial customers across North America. Headquartered in Dyersburg, Tennessee, ERMCO delivers reliable, high-quality products that power homes, businesses, and communities across North America. With a commitment to safety, operational excellence, and continuous improvement, ERMCO is at the forefront of supporting grid modernization and energy transition. Our vertically integrated operations, customer-focused culture, and investment in people and technology make ERMCO the Most Valued Partner for delivering resilient, sustainable power infrastructure for the future. Who You AreERMCO-ECI is seeking an CPQ Operational Process Specialist with an engineering and manufacturing background, skilled in maintaining a CPQ product development tool (Infor LN preferred) used to produce Bill-of-Material for distribution transformers and components serving electric utilities. This role focuses on analyzing engineering & manufacturing processes and applying CPQ functionality to ensure seamless integration within the manufacturing plant. The ideal candidate combines the above expertise with strong critical thinking skills, thrives in a collaborative environment, and is driven to improve manufacturing workflow efficiency, accuracy, and quality. * This position can be hybrid in Athens, GA. Responsibilities CPQ System Utilization * Work with IT to align CPQ functionality with operational needs in engineering and manufacturing such as: * Workflows, work instructions, routings * Component part numbering and documentation * Product configuration & documentation * Change management & deviations * Ownership of CPQ implementation through all phases of development * Design, develop, and configure internal CPQ system to meet business needs * Collaborate with various business stakeholders (manufacturing/supply chain/sales) to gather requirements and translate them into technical specifications * Provide technical support to downstream teams utilizing internally maintained CPQ tools * Support data integrity, reporting, and analytics to improve decision-making within the engineering and manufacturing teams. ERP System Enablement & Support * Provide end-user support and training to engineering and manufacturing associates to ensure adoption and effective use of relevant ERP tools. * Participate in testing and validation of ERP changes impacting engineering and manufacturing to ensure accuracy, usability, and reliability. * Collaborate with IT to review and advise on upgrades, new modules, and enhancements impacting engineering and manufacturing. Collaboration & Integration * Build strong partnerships with Sales and the engineering & manufacturing end users, acting as the liaison between these teams. * Support ERP integration with existing/new Engineering & Manufacturing infrastructure. * Collaborate Enterprise wide to ensure CPQ/ERP deliverables align with organizational goals and deliver measurable impact. Qualifications * Bachelor's degree in Engineering, Manufacturing Engineering, Mechatronics, Business/Information Systems, or related field * 2+ years' experience managing a CPQ functionality across Engineering & Manufacturing, with preference for Infor LN (other ERP systems such as SAP, Oracle, or Microsoft Dynamics also considered). * Strong understanding of building functional CPQ models for manufactured products. * Ability to interpret engineering and manufacturing requirements to define CPQ/ERP functionality that aligns with and supports business processes. * Experience with ERP reporting and analysis tools. * Strong problem-solving and analytical abilities with a continuous improvement mindset. * Excellent communication and collaboration skills, with the ability to work across departments and training end-users. * Adaptability and eagerness to grow alongside an ever-evolving product development team. Join ERMCO and TRANSFORM your career!

Requirements Education and Experience Requirements: High School Diploma or equivalency Three (3) years' work related in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry is required. Physical Demands and Work Environment: Work environment will be stressful at times, as overall office activities and work levels fluctuate Must be able to bend, stoop, stretch, stand, and sit for extended periods of time Subject to long periods of sitting and exposure to computer screen Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use Excellent ability to communicate both verbally and in writing Ability to effectively communicate both verbally and written with internal and external customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy. Mental alertness to perform the essential functions of position.

EARLY CAREERS- Launch your career. Grow your impact. Lead the future. 2026 Summer Internship Program Dates: May 18 - July 31, 2026 Join our immersive 11-week internship designed to provide hands-on experience, professional development, and exposure to industry leaders. What You Can Expect as an Intern: Industry Exposure with real-world project experience Skill Development & Building Workshops Career Development & Support Insight Into Our Company Culture Leadership Engagement Candidate Requirements: Currently enrolled in an associate, bachelor's or graduate degree program majoring in Poultry Science, Animal Science, Agriculture related major, Business Administration, Supply Chain Management, or Business related major. All academic majors encouraged to apply. Must be at least 18 years of age. Resume Required What Makes a Successful Intern: Strong verbal and written communication skills, with the ability to present findings clearly to peers, managers, and senior leaders. Analytical mindset with the ability to collect and interpret data, form hypotheses, and recommend long-term solutions. Flexibility to work non-standard hours as needed to collect data; occasional overnight travel may be required. Self-motivated and organized, with the ability to manage multiple tasks and maintain attention to detail. Willingness to build relationships with mentors, peers, and professionals to expand industry knowledge and interpersonal skills. Perform additional duties as assigned. Safety Requirements: Safety is a top priority. Interns are expected to follow all departmental and company safety protocols and wear appropriate PPE when required. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Technology Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $57,900.00 - $95,600.00 Target Openings 1 What Is the Opportunity? Provides support surrounding Host, Distributed, Network, Voice technologies or Print Center Operations. The incumbent applies experience and technical expertise to ensure high level of customer service and satisfaction, product quality, and timeliness of product, technical and/or business deliverables. The incumbent has technical background in one of the four disciplines and is proficient in supporting at least one product and/or tool. This position is based full time in our Norcross, GA office. Applicants must be authorized to work for ANY employer in the US. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, this this role. What Will You Do? * Provides support for at least one product and/or tool in the Host, Distributed, Network, Voice and Printing environments. * Resolves incidents and issues associated with Host, Distributed, Network, Voice, Tape and/or Output Processing products and/or tools with direction from senior specialists and/or management and escalates incidents/problems when necessary by following established processes and procedures. * Provides quality customer service to all areas within IT Operations as well as the entire IT organization and business customers. * Provides technical assistance to senior team members when complex problems and/or issues are escalated. * Executes changes relating to Host, Distributed, Network, Output Processing or Voice to include product database administration, hardware and software installations, upgrades, removals, reconfigurations, repairs and/or re-cabling. * Position may be in a 24/7 operation and require alternative work schedules. * Position may require on-call support. * Perform other duties as assigned. What Will Our Ideal Candidate Have? * 1 year experience in at least one technology, Distributed, Network, Host, and/or Voice. * Prior technical experience in operations. Technical Knowledge: * Ability to be proficient in at least one product, tool and/or process in one discipline. * Able to resolve routine problems with some supervisory direction. * Position may require a working knowledge of at least one aspect of output processing, printing, assembly, and USPS pre-processing, as well as knowledge of output quality and document integrity control systems. * Must be able to lift 50lbs and climb ladders. Value People: * Demonstrates a balanced view of own strengths and weaknesses. * Leverages strengths and works to improve in or manage areas of weakness. * Able to learn and apply new concepts. Business Knowledge and Partnership: * Has a fundamental working knowledge of both the business area of assignment and how IT impacts specific business areas as it relates to job responsibilities. Execution: * The individual must be able to initiate solutions to routine technical problems and deficiencies. * Must be able to resolve less complex problems in at least one discipline. * Escalate problems to management and involve expert technicians when the situation warrants according to established procedures. Continuous Improvement Mindset: * Presents new ideas to automate manual processes for improving processing integrity and increase environmental stability and reliability. Candid Collaboration and Communications: * Good written and oral communication skills. * Works well in a team environment. Speed and Flexibility: * Adapts well to changing priorities. * Able to complete routine tasks within established timelines. What is a Must Have? * High school diploma or equivalent. * Able to work independently. What Is in It for You? * Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. * Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. * Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. * Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. * Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit *********************************************************

Job Description The Permit Specialist provides administrative and technical support for the building permit process. This position is responsible for reviewing permit applications for accuracy and completeness, calculating and collecting fees, issuing permits, and maintaining detailed records. The Permit Specialist serves as a primary point of contact for the public, builders, and contractors-offering guidance on permit requirements, submittal procedures, and application status. The role also involves coordinating with internal departments to ensure timely and accurate permit processing, with a strong emphasis on customer service, accuracy, and efficiency. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: • Provides exceptional customer service to homeowners, contractors, developers, and the general public regarding permitting processes, inspection scheduling, and code requirements. • Reviews, processes, and issues building, mechanical, electrical, plumbing, and related permit applications for accuracy and completeness. • Explains application procedures, submittal requirements, timelines, and applicable fees; assists customers in completing forms and navigating the permit process. • Verifies contractor licensing and documentation prior to permit issuance. • Calculates and collects permit and impact fees; prepares and balances daily receipts and deposits. • Inputs, updates, and retrieves permit data using permitting software; monitors application statuses and routes permits to the appropriate staff for review. • Responds professionally to inquiries, complaints, and open records requests by phone, email, or in person. • Participates in continuous improvement of permitting procedures, forms, and workflows to enhance customer experience. • Performs other related duties as assigned to support permitting operations. MINIMUM QUALIFICATIONS REQUIRED: Education and Experience: High school diploma or equivalent; supplemented by two (2) or more years of clerical and/or customer service experience which provides the requisite knowledge, skills, and abilities for this position. Must be proficient with the Microsoft Office Suite. Knowledge, Skills, and Abilities: • Excellent verbal and written communication skills to effectively and professionally interact with homeowners, contractors, staff, and the public-often under stressful or adversarial circumstances. • Strong customer service skills with the ability to remain courteous, empathetic, and solution oriented. • Ability to exercise a high degree of independent judgment and discretion, especially in handling confidential or sensitive information. • Proficient in modern office practices, procedures, and equipment, including standard filing systems and office protocols. • Computer literacy, including the use of permitting software, Microsoft Office Suite (Word, Excel, Outlook), and database entry. • General math skills for fee calculation, balancing receipts, and data reporting. • Ability to maintain accurate records and prepare clear, concise, and compliant reports, forms, and correspondence. • Capable of working under pressure, meeting deadlines, and managing competing priorities in a fast-paced environment. • Able to follow verbal and written instructions and follow through on assigned tasks with minimal supervision. • Strong organizational and time-management skills; able to plan, prioritize, and manage daily workload independently. • Problem-solving and conflict resolution skills to effectively address and resolve customer concerns or complaints. • Ability to establish and maintain cooperative working relationships with colleagues, other departments, and external stakeholders. • Ability to interpret and apply policies, regulations, and procedures in a consistent and professional manner. • Comfortable interacting with a diverse public, demonstrating professionalism, tact, and diplomacy. ADA Minimum Qualifications: Physical Ability: Essential functions of this position continuously require the ability to remain in a stationary position (sitting or standing); operate a computer and other office machinery, such as a calculator, copier, and printer. Incumbents must continuously be able to think analytically; handle stress and emotion, concentrate on tasks, remember names and other details; examine and observe details; make decisions, and adjust to change. Incumbents must also continuously direct others; meet deadlines; stay organized; use math/calculations and use a keyboard/type. Essential Functions frequently require the ability to move about inside the office; and move/transport items up to 10lbs. Essential functions occasionally require the ability to bend body downward and forward by bending spine and legs, and twisting at the waist, hips or knees; reach overhead; push or pull; and repetitively use hands/arms/legs. Incumbents in this position are occasionally required to be on-call and work irregular hours. Sensory Requirements: Essential functions regularly require the ability to use effective verbal and written communication; and use of hand/eye coordination and fine manipulation to use equipment. Environmental Factors: Essential functions of this position continuously require the ability to either work with others or work alone. This class specification should not be interpreted as all inclusive. It is intended to identify the major respon sibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specifica tion.

Insight Global is seeking an Insurance Processing Specialist with multiple years of data entry experience to join our client's team in Snellville, GA. Our client is a regional insurance agency specializing in insurance and lending services for financial institutions. For 50 years, our client has delivered innovative risk management solutions with exceptional customer service. The Insurance Processing Specialist inputs insurance information into multiple databases based on the types of coverage. Additionally, the Insurance Processing Specialist provides exceptional customer service to customers, clients, and agents. This is an entry-level position with opportunities for performance and knowledge-based growth. The ideal candidate will be resourceful, flexible, and able to maintain quality performance in a friendly and fast-paced office environment. The essential functions of the Insurance Processing Specialist are: -Verify and key vehicle and homeowner's insurance documents accurately and efficiently -After becoming skilled updating insurance information, answer inbound calls and make outbound calls regarding insurance coverage with customers, clients, and agents -Follow up and resolve customer problems or issues -Open and sort insurance documents -Review insurance documents for internal compliance requirements -Communicate information in a clear, concise, and professional manner -Learn and retain information quickly and accurately -Meet goals and assigned workload expectations for productivity This is a direct hire position with a salary range of $40k-$43.7k depending upon qualifications and experience. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements -High school diploma or equivalent -Data entry and keyboarding knowledge required -One year of related office-based experience -Can demonstrate basic skills within Microsoft Windows -Automobile and/or homeowner's insurance experience -Credit union, banking, or financial services experience -Customer service experience -Bilingual English/Spanish is a plus

Job Description Location: Duluth & Suwanee, GA (Onsite, Full-Time) Who We Are At Heritage Werks, we believe every story deserves to be preserved and shared. We partner with leading brands, sports teams, and organizations to safeguard priceless materials and bring them to life in ways that inspire connection. We preserve history, we preserve generations' legacy, and we preserve our clients' most valuable collections with care and purpose. Our work is about honoring the past while making it meaningful for today and relevant for the future-helping people and organizations celebrate where they've been and envision where they are going. What You'll Do As an Operations Associate, you will support the day-to-day operational needs of Heritage Werks by distributing supplies, maintaining building systems, and responding to on-call emergencies as they arise. You'll also play an important role in ensuring the safe movement and storage of archival materials across our corporate headquarters and satellite facilities. In this role, you will report directly to the Director of Facilities and Supply Chain and work closely with the operations team to keep facilities running smoothly and securely. This is a full-time position that requires flexibility, including the ability to travel as needed and work an unconventional schedule when required. You will: Facilities Maintenance Monitor environmental sensor uploads providing summary reporting on a weekly basis to the Director of Facilities and Supply Chain highlighting deviations outside of accepted norms and identifying potential causes and solutions. Place all heavy machinery and equipment on a maintenance schedule ensuring that prior to and after all use equipment is inspected and in good working order. Respond to and provide solutions for equipment issues. Act as a vendor escort for building repairs reporting resolution of issues or solution options to the Director of Facilities and Supply Chain. Utilize heavy machinery to meet operational requirements. Act as a heavy machinery instructor/licenser. Physical Security Serve as first responder and holiday on call support staff. Assist the Director of Facilities and Supply Chain in maintaining opening and closing standard operating procedures and ensuring all security measures are properly implemented. Disaster Preparedness & Risk Management Maintain accountability and proper stores of Disaster Preparedness Kit (DPK) supplies. Assist the Director of Facilities and Supply Chain with Risk Management Program by implementing mitigation measures and conducting inspections. Act as a warehouse safety lead, enforcing safety policies and ensuring regulatory and company protocol compliance. Vault Maintain up to date vault maps differentiated by storage type for each Heritage Werks facility including a written monthly report summarizing collection movement and collection LF counts to the Director of Facilities and Supply Chain. Proactively manage the archival vault space providing archival project managers with the locations for material movement. Assist within the vaults to maximize shelving space and forecast collection locations for new projects. Assist with planning and oversight of shelving expansion as required. Verify collection linear footage counts to support Client Services during renewal season. Asset Transportation Plan and conduct new client content relocation operations including pre-pack assessments, quote approvals, onsite pack operations, post-pack budget reconciliations and after-action reviews. During collection returns provide archival project managers with transportation estimates, assist with pack supply ordering, containerization workflow op orders, collection reinstallation, post-relocation budget reconciliation and after-action reviews. Ensure the safe movement of all client materials between Heritage Werks facilities utilizing proper asset handling protocol, packing materials, and authorized vehicles. Ensure transportation vehicles are equipped with climate control to maintain appropriate temperature and humidity levels. Act as lead asset receiver during nonstandard hours. Operate company vehicles. Supply Chain Management Receive supply orders from vendors, check them in, update trackers and distribute them to project managers. Report supply discrepancies to Director of Facilities and Supply Chain in a timely manner to pursue necessary change orders. Conduct end of project supply counts through auditory practice. Requirements Qualifications 5+ years' experience with vendor management. 5+ years' experience working with supply chain management. 5+ years' experience managing multiple warehouse facilities, collection relocation, heavy machinery, and environmental controls. Ability to lift and shift up to 40 lbs., and to maneuver within stacks and workspaces required. Licensed on heavy machinery, with CDL or desire to obtain one preferable. Demonstrated verbal and written communications skills. Strong commitment to execution excellence and follow-through and demonstrated exceptional attention to detail while juggling varied responsibilities. Must demonstrate the highest level of integrity and professionalism to work with sensitive information and materials. Comfortable working collaboratively with cross-functional teams, internally and with clients Comfortable engaging with academic and executive colleagues. Ability to excel in a deadline-oriented, dynamic, fluid environment that values creative problem solving, ownership, and collaborative teamwork. Experienced with Windows and Mac computer platforms. COMPETENCIES Company Orientation Client Orientation Listening Planning and Organizing Results-Oriented Problem Analysis Written Expression Attention to Detail Task Completion Space Forecasting Supply Tracking and Organization Cost Estimating for all Logistics and Facility Operations Multi-Workflow Project Management Diplomatic, Clear, and Concise Verbal and Written Communication Deadline Compliance and Time Management Smartsheet and Excel Proficiency Managing an Unconventional Work Schedule Risk Assessment and Management Benefits Why Join Heritage Werks? Collaborative, forward-thinking culture rooted in inclusivity, integrity, and respect Competitive benefits including: Health Care (Medical, Dental & Vision) Retirement Plan (401k, IRA) Paid Time Off & Holidays Family Leave (Maternity & Paternity) Short- and Long-Term Disability Life Insurance (Basic & Voluntary) Training & Development Wellness Resources Equal Opportunity Employer Heritage Werks is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Heritage Werks is committed to providing veteran employment opportunities to our service men and women.

The Operations Specialist is responsible for supporting the Operations Team through multiple tasks required for the successful support of each region's individual needs. Essential Functions and Job Responsibilities: Supports operations team with discovery and training as necessary with AdaptHealth processes. Responsible for providing support during process improvement initiatives to assist with driving all areas of workflow, including verification, and data analysis. Develop and maintain working knowledge of current products and services offered by the company Must be familiar with payer guidelines and reading clinical documentation to determine qualification status and compliance for all equipment and services. Working knowledge in all areas of AdaptHealth customer service, intake, daily operations and revenue cycle processes and workflows from beginning to end, which may include Review all required documentation to ensure accuracy Accurately process, verify, and/or submit documentation Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required (if helping a region) Navigate through multiple online EMR systems to obtain applicable documentation Enter and review all pertinent information in EMR system including authorizations and expiration dates Meet quality assurance requirements and other key performance metrics Pays attention to detail and has great organizational skills Actively listens to teams, region leaders and handle stressful situations with compassion and empathy. Ability to analyze data and reports to identify execution errors in workflow, troubleshoot and fix the exceptions, advise staff on corrections. Collaborate with the Operations Team on exceptions and solutions within workflow processes Communicate with operations teams and leadership on an on-going basis regarding any noticed trends in process errors with insurance companies Assist with various projects and tasks as needed for various unique processes Participate in the effort to define, document, and refine processes, procedures and workflows for business operations based on industry and company best-practices. Participate in the effort to create training materials and train client engagement and service teams Maintain patient confidentiality and function within the guidelines of HIPAA. Completes assigned compliance training and other educational programs as required. Maintains compliant with AdaptHealth's Compliance Program. Perform other related duties as assigned. Competency, Skills and Abilities: Excellent ability to communicate both verbally and in writing Ability to prioritize and manage multiple tasks Proficient computer skills and knowledge of Microsoft Office Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred. Work well independently and as part of a group Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team Requirements Education and Experience Requirements: High School Diploma or equivalency Three (3) years' work related in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry is required. Physical Demands and Work Environment: Work environment will be stressful at times, as overall office activities and work levels fluctuate Must be able to bend, stoop, stretch, stand, and sit for extended periods of time Subject to long periods of sitting and exposure to computer screen Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use Excellent ability to communicate both verbally and in writing Ability to effectively communicate both verbally and written with internal and external customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy. Mental alertness to perform the essential functions of position.

**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Technology **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $57,900.00 - $95,600.00 **Target Openings** 1 **What Is the Opportunity?** Provides support surrounding Host, Distributed, Network, Voice technologies or Print Center Operations. The incumbent applies experience and technical expertise to ensure high level of customer service and satisfaction, product quality, and timeliness of product, technical and/or business deliverables. The incumbent has technical background in one of the four disciplines and is proficient in supporting at least one product and/or tool. This position is based full time in our Norcross, GA office. Applicants must be authorized to work for ANY employer in the US. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, this this role. **What Will You Do?** + Provides support for at least one product and/or tool in the Host, Distributed, Network, Voice and Printing environments. + Resolves incidents and issues associated with Host, Distributed, Network, Voice, Tape and/or Output Processing products and/or tools with direction from senior specialists and/or management and escalates incidents/problems when necessary by following established processes and procedures. + Provides quality customer service to all areas within IT Operations as well as the entire IT organization and business customers. + Provides technical assistance to senior team members when complex problems and/or issues are escalated. + Executes changes relating to Host, Distributed, Network, Output Processing or Voice to include product database administration, hardware and software installations, upgrades, removals, reconfigurations, repairs and/or re-cabling. + Position may be in a 24/7 operation and require alternative work schedules. + Position may require on-call support. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + 1 year experience in at least one technology, Distributed, Network, Host, and/or Voice. + Prior technical experience in operations. **Technical Knowledge:** + Ability to be proficient in at least one product, tool and/or process in one discipline. + Able to resolve routine problems with some supervisory direction. + Position may require a working knowledge of at least one aspect of output processing, printing, assembly, and USPS pre-processing, as well as knowledge of output quality and document integrity control systems. + Must be able to lift 50lbs and climb ladders. **Value People:** + Demonstrates a balanced view of own strengths and weaknesses. + Leverages strengths and works to improve in or manage areas of weakness. + Able to learn and apply new concepts. **Business Knowledge and Partnership:** + Has a fundamental working knowledge of both the business area of assignment and how IT impacts specific business areas as it relates to job responsibilities. **Execution:** + The individual must be able to initiate solutions to routine technical problems and deficiencies. + Must be able to resolve less complex problems in at least one discipline. + Escalate problems to management and involve expert technicians when the situation warrants according to established procedures. **Continuous Improvement Mindset:** + Presents new ideas to automate manual processes for improving processing integrity and increase environmental stability and reliability. **Candid Collaboration and Communications:** + Good written and oral communication skills. + Works well in a team environment. **Speed and Flexibility:** + Adapts well to changing priorities. + Able to complete routine tasks within established timelines. **What is a Must Have?** + High school diploma or equivalent. + Able to work independently. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .

The Permit Specialist provides administrative and technical support for the building permit process. This position is responsible for reviewing permit applications for accuracy and completeness, calculating and collecting fees, issuing permits, and maintaining detailed records. The Permit Specialist serves as a primary point of contact for the public, builders, and contractors-offering guidance on permit requirements, submittal procedures, and application status. The role also involves coordinating with internal departments to ensure timely and accurate permit processing, with a strong emphasis on customer service, accuracy, and efficiency. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: • Provides exceptional customer service to homeowners, contractors, developers, and the general public regarding permitting processes, inspection scheduling, and code requirements. • Reviews, processes, and issues building, mechanical, electrical, plumbing, and related permit applications for accuracy and completeness. • Explains application procedures, submittal requirements, timelines, and applicable fees; assists customers in completing forms and navigating the permit process. • Verifies contractor licensing and documentation prior to permit issuance. • Calculates and collects permit and impact fees; prepares and balances daily receipts and deposits. • Inputs, updates, and retrieves permit data using permitting software; monitors application statuses and routes permits to the appropriate staff for review. • Responds professionally to inquiries, complaints, and open records requests by phone, email, or in person. • Participates in continuous improvement of permitting procedures, forms, and workflows to enhance customer experience. • Performs other related duties as assigned to support permitting operations. MINIMUM QUALIFICATIONS REQUIRED: Education and Experience: High school diploma or equivalent; supplemented by two (2) or more years of clerical and/or customer service experience which provides the requisite knowledge, skills, and abilities for this position. Must be proficient with the Microsoft Office Suite. Knowledge, Skills, and Abilities: • Excellent verbal and written communication skills to effectively and professionally interact with homeowners, contractors, staff, and the public-often under stressful or adversarial circumstances. • Strong customer service skills with the ability to remain courteous, empathetic, and solution oriented. • Ability to exercise a high degree of independent judgment and discretion, especially in handling confidential or sensitive information. • Proficient in modern office practices, procedures, and equipment, including standard filing systems and office protocols. • Computer literacy, including the use of permitting software, Microsoft Office Suite (Word, Excel, Outlook), and database entry. • General math skills for fee calculation, balancing receipts, and data reporting. • Ability to maintain accurate records and prepare clear, concise, and compliant reports, forms, and correspondence. • Capable of working under pressure, meeting deadlines, and managing competing priorities in a fast-paced environment. • Able to follow verbal and written instructions and follow through on assigned tasks with minimal supervision. • Strong organizational and time-management skills; able to plan, prioritize, and manage daily workload independently. • Problem-solving and conflict resolution skills to effectively address and resolve customer concerns or complaints. • Ability to establish and maintain cooperative working relationships with colleagues, other departments, and external stakeholders. • Ability to interpret and apply policies, regulations, and procedures in a consistent and professional manner. • Comfortable interacting with a diverse public, demonstrating professionalism, tact, and diplomacy. ADA Minimum Qualifications: Physical Ability: Essential functions of this position continuously require the ability to remain in a stationary position (sitting or standing); operate a computer and other office machinery, such as a calculator, copier, and printer. Incumbents must continuously be able to think analytically; handle stress and emotion, concentrate on tasks, remember names and other details; examine and observe details; make decisions, and adjust to change. Incumbents must also continuously direct others; meet deadlines; stay organized; use math/calculations and use a keyboard/type. Essential Functions frequently require the ability to move about inside the office; and move/transport items up to 10lbs. Essential functions occasionally require the ability to bend body downward and forward by bending spine and legs, and twisting at the waist, hips or knees; reach overhead; push or pull; and repetitively use hands/arms/legs. Incumbents in this position are occasionally required to be on-call and work irregular hours. Sensory Requirements: Essential functions regularly require the ability to use effective verbal and written communication; and use of hand/eye coordination and fine manipulation to use equipment. Environmental Factors: Essential functions of this position continuously require the ability to either work with others or work alone. This class specification should not be interpreted as all inclusive. It is intended to identify the major respon sibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specifica tion.