Operations specialist job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

We are looking for a creative thinking person with a never give up attitude who is consumed with quality/accuracy. This individual should be inquisitive and willing to dig deeper into any/all issues, and has the skills as well as experience to stretch outside of their comfort zone to look at options in support of the ability to actively resolve and fix issues that may present themselves including working through findings that may be causing the team to be working ineffectively or inefficiently. Outside of business process review and process improvement this job will also include both manual and automated daily and monthly reconciliation in support of the Cash and A/R accounting team, UAR processes that include third party tools and banks, communication with internal and external partners, management of third-party contractor tool access and other duties as needed.
Job Description
Core Responsibilities
Create and deliver training to team members, sales teams and customers via web, phone and in-person. Will travel to other company locations as well as client sites.Analyze accounts receivable, billing, credit, collections and process inquiries to help educate and guide customers, such as completing complex account reconciliations, trouble-shooting system issues, terms & conditions review, or order to client and agency billing profiles discrepancies.Design, evaluate and implement process improvements including new methods and techniques to maximize resources and improve operational efficiencies. Partner with other departments to incorporate changes as needed to ensure processes and procedures remain aligned to business needs.Analyze metrics to identify trends, areas of opportunity, training needs etc.Create and maintain policy and procedure documentation.Review new account setups and onboarding of new advertisers to ensure information is accurate and advertiser expectations are understood and met.Review customer invoice requests to provide solutions that provide a win-win solution for the customer and the company.Coordinate various projects and assignments with the team and other departments.Consistent exercise of independent judgment and discretion in matters of significance.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.Other duties and responsibilities as assigned.

Preferred Skills:
Experience using tools such as SQL, Python, Alteryx, Data 360 Analyze or other similar tools to assist in automation of manual processes is highly preferred. Experience analyzing complex ideas and/or proposals .Experience building a range of meaningful recommendations using multiple sources of information including their own findings as well as those from broader stakeholder to develop solutions.

Employees at all levels are expected to:
Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.

Education
Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience
7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Provides clerical and administrative support to departmental Managers, and assists in coordinating all aspects of daily operations, including recording and reporting data.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Assists in troubleshooting and resolving safety, service, and operational issues. Creates, distributes, and closes-out customer tickets on a daily basis. Maintains and distributes department related information on a daily basis. Communicates with other supervisors and managers about operations and/or dispatch issues. Completes and maintains a variety of reports as directed by the department manager. Uses software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents, and contract labor. Assists with data collection and reporting required for incentive pay programs. Assists with the processing of payments and other financial tasks as necessary. Assists in the implementation of operational projects as needed. Communicates with customers about service issues as needed. Communicates with employees about scheduling and work assignments as needed. May enter and maintain Service Machine SMART data on a daily basis. Performs other duties as assigned.
III. Supervisory Responsibilities

This job has no supervisory duties.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education/Experience
Education: High school diploma or G.E.D. (accredited) Experience: None required
B.Certificates, Licenses, Registrations or Other Requirements
None required. Prefer Driver License
C. Other Knowledge, Skills or Abilities Required
Knowledge of heavy-duty truck parts, inventory control, and sourcing parts
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the work day; Required to exert physical effort in handling objects less than __ pounds rarely; Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely; Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements occasionally;
Normal setting for this job is: office setting and/or landfill.

What is the value of a WM job?

The value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family.

We Are Stable: Our WM team is home every day, and our team members perform essential and meaningful work.

We Are Committed to Growth: 100% tuition paid for benefits-eligible employees and their families, and established career progression.

We Are Investing in You: Amazing Medical, Dental & Vision, 401K with match, discounted stock options, dependent day care, and more!

Who are we? #WeAreWM

Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click \"Apply.

ABOUT WM
WM ( WM.com ) is North America's largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM's fleet includes nearly 11,000 natural gas trucks - the largest heavy-duty natural gas truck fleet of its kind in North America - where more than half are fueled by renewable natural gas. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com .

**Job Summary**

The Center Freight Operations Specialist I coordinates Supply Chain Solutions (SCS) North American Freight Forwarding inbound and outbound freight shipments and deliveries, dispatches drivers for deliveries and pickups, and determines driver routes to meet deadlines and create efficiencies. He/She interacts with drivers to coordinate pickups at customer sites and SCS service centers, provides alerts of changing weather and traffic conditions, and relays changes to customer delivery and pickup information. This position facilitates movement of freight to coordinate inbound and outbound air freight shipments and to ensure compliance with federal and UPS rules and regulations. He/She utilizes the Freight Forwarding system to update freight shipment and customer pickup and delivery information and to track driver mileage and fuel usage. This position performs freight reweighs and ensures correct rate calculations to recover revenue.

The Center Freight Operations Specialist I reviews daily freight shipments to ensure on time deliveries and meet customer needs and expectations. He/She communicates with drivers to assign freight pickup requests and to ensure deadlines are met. This position processes inbound air cargo shipments to ensure compliance requirements (e.g., Customs clearance, fee payments, etc.) are met.

**Other Duties**

+ Reviews driver locations, truck freight capacity, and required lead time to ensure freight loads and weight are distributed evenly among drivers.

+ Reviews truck and aircraft arrivals to determine delays and excess capacity and to notify drivers and customers of delays.

+ Maintains driver contact to assist with resolving issues (e.g., directions, shipment information, traffic and weather conditions, etc.).

+ Contacts cartage carriers to arrange freight pickups when UPS drivers and equipment are not available.

+ Coordinates audits and flight bookings for dangerous goods to ensure safe shipments on commercial carriers and UPS airlines.

+ Provides hazardous goods rate quotes and shipment booking and updates the Freight Forwarding database to provide customer information, prepare shipment and carrier notifications, and maintain information for audits.

+ Contacts equipment maintenance and repair vendors to coordinate maintenance and to ensure proper equipment functionality and driver safety.

+ Prepares alternate pickup and delivery arrangements to resolve service interruptions and delays and to meet customer needs.

+ Prepares pre-delivery notifications to inform customers of pickup and delivery delays and service interruptions.

+ Generates and reviews shipment detail reports to make adjustments to incorrectly rated shipments.

**Preferred Competencies**

+ Detail Orientation: Captures/documents specific and accurate information; learns subjects thoroughly and in detail; completes work with thoroughness; supplies appropriate details when requested; maintains organized files - Preferred

+ Freight Forwarding Operations Knowledge: Demonstrates a basic understanding of proper processes, procedures, and use of technology for intermodal transportation - Preferred

+ Legal, Regulatory, and Compliance Knowledge: Demonstrates a basic understanding of the functions, regulations, and procedures of compliance agencies or governing bodies; takes a leadership position in programs that reduce risk and enhance safety - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

**Company:** UNITED PARCEL SERVICE

**Category:** Operations


**Location:** Inglewood,California