12 Operations Specialist Resume Examples

Five Key Resume Tips For Writing An Operations Specialist Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Operational Procedures, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Choose From 10+ Customizable Operations Specialist Resume templates

Zippia allows you to choose from different easy-to-use Operations Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Operations Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Walter Hernandez
Operations Specialist
Contact Information
Quantico, VA
(540) 555-9185
whernandez@example.com
Skills
  • Company Policies
  • Internet
  • Order Management
  • Paid Search
  • Quality Standards
  • Video Production
  • Communication
  • SEM
  • Html
  • PDF
 
 
Employment History
Operations Specialist2020 - Present
United States Marine
Quantico, VA
  • Enhanced communication and interdepartmental coordination on key quality issues.
  • Gained hands on experience in logistics and international freight forwarding.
  • Well educated in product knowledge.
  • Assist back office, exchange settlement group, pricing group, portfolio managers, market risk group and legal dept.
  • Instruct Organizational Communication, Fundamentals of Communication and Professional Ethics courses
Aviation Operations Specialist2018 - 2020
Verizon
East Lansing, MI
  • Facilitated effective communication with unhappy customers in both English and Spanish in order to reach a mutually beneficial solution.
  • Process transactions and troubleshoot devices.
  • Used JMS for Asynchronous communication.
  • Helped reach monthly store sales goals.
Digital Media Internship2017 - 2018
E. W. Scripps Company
East Lansing, MI
  • Used Selenium IDE and JUnit to run framework tests on company website and reported any bugs within the software.
  • Worked alongside the Marketing Director and the Web Content Producer.
  • Utilize Twitter for newsgathering purposes, reports analytics to management monthly.
  • Provide consumer analytics and weekly executive level stakeholder reports distributed across multiple departments within Nintendo of America and NCL.
  • Devise proposals in print and online for all accounts based on analysis of their needs.
  • Created the magazine's visual layout and proofread/edited copy
Education
Bachelor's Degree of Marketing2014 - 2017
Michigan State University
East Lansing, MI
 
 
William Black
Operations Specialist
Contact Info
Wilberforce, OH
(540) 555-9102
wblack@example.com
Skills
Windows
Moderate Supervision
Customer Accounts
Emergency
Internal Customers
Credit Reports
New Procedures
Communication
Portfolio
CMS
Employment History
Operations Specialist2014 - Present
Fuyao Glass AmericaWilberforce, OH
  • Provided excellent customer service when leading Fan Services area and concessions management.
  • Drive behaviors and results on the key priorities, sales goals, and customer satisfaction.
  • Reconcile general ledger accounts for ACH, Share Draft, and IPAY.
  • Provide liaison support between vendors and engineers for software and hardware outages/changes, support of which may include analysis and fixes.
Operations Specialist2012 - 2014
MeijerWilberforce, OH
  • Worked with multiple state offices of Department of Natural Resources to build business and insure compliance requirements across 5 states.
  • Rotated through different departments within Meijer's retail stores gaining a high level overview of the entire business.
  • Provide a great customer experience on the sales floor.
  • Supported the internal end user with debugging VPN, PC and Network problems in Windows and Citrix environments.
  • Train staff in policies, procedures, interpersonal communication, product details, software, and job functions
Operations Representative2009 - 2012
Reynolds and ReynoldsWilberforce, OH
  • Provide technical assistance through both email and phone communication.
  • Facilitated resolution of customer issues through effective cross-functional communication.
Education
Some College Courses of Business2009 - 2009
Central State UniversityWilberforce, OH
 
 
Emma Williams
Operations Specialist
Quantico, VA
(510) 555-2012
ewilliams@example.com
Experience
Operations Specialist2016 - Present
United States MarineQuantico, VA
  • Trained newly contracted providers and IPA's/MSO's in all of the features available in the online provider portal.
  • Evaluate standards, work procedures and bulletins for DGCC integration.
  • Reviewed job orders to assure correct processing and procedures, maintained accurate production in a timely fashion.
Aviation Operations Specialist2013 - 2016
Bank of AmericaNew York, NY
  • Coached financial team to effectively maximize teller referrals, meet monthly and quarterly sales goals.
  • Coach tellers to meet and exceed all sales goals.
  • Work with tellers and platform associates to achieve sales goals.
Business Development Internship2012 - 2013
NBCUniversalNew York, NY
  • Worked directly with the Sales Marketing Director, Marketing and Strategic Partnerships Director, and other key Account Executives.
  • Created and designed PowerPoint presentations for new business clients.
  • Sole responsibility of opening new office in Austin, TX and managing/ramping up business development team.
  • Participated in the sales process by identifying business development potential.
Skills
Internal OperationsCommunicationYoutubeEmergencyPotential CustomersSpssData AnalysisFlight SchedulesAviation OperationsBusiness Operations
Education
Bachelor's Degree In Marketing2009 - 2012
New York UniversityNew York, NY
 
 
Willie Young
Operations Specialist
Employment History
Operations Specialist2020 - Present
Bank of AmericaNew York, NY
  • Assist with the implementing and monitoring of teller schedules and coverage of the windows especially at peak hours and lunch breaks.
  • Promote customer satisfaction and integrety, concisten communication.
  • Researched and resolved complex, client escalations for Customer Service, Collections, and Payments.
Senior Operations Representative2016 - 2020
Bank of AmericaNew York, NY
  • Processed daily payments through methods of mail, lockbox, and electronic interface.
  • Implemented new procedures for change management initiatives Maintained internal operation and finance controls to compliance standards
  • Assisted the Process Design team in creating a data base of procedures and processes completed in the department.
Network Administrator2015 - 2016
General DynamicsGroton, CT
  • Develop, support and administration of LAN systems including Cisco, Juniper routers and Cisco switches.
  • Upgraded hardware such as monitors, CPUs, and video cards.
Education
Bachelor's Degree In Computer Science2012 - 2015
New York UniversityNew York, NY
 
 
Contact Information
New York, NY
(890) 555-9244
wyoung@example.com
Skills
Basic Level
Routers
Online
Patient Care
Moderate Supervision
Setup
Data Analysis
Computer System
Unix
Communication
 
 
Helen Kelley
Operations Specialist
Charlotte, NC
(680) 555-9358
hkelley@example.com
Skills
As400HRCommunicationEnsure AccuracyFinancial StatementsCustomer AccountsData EntryLTLEmergencyWord Processing
 
 
Employment History
Operations Specialist2018 - Present
Wells FargoCharlotte, NC
  • Read and interpreted plat maps, surveys, and legal descriptions; Drafted legal documents to be filed with Courts.
  • Enter data and records per department procedures and government regulations.
  • Maintained operational procedures for conversion.
  • Reviewed back-office reports and wire communication, and disseminated information to brokers as needed.
Operations Representative2013 - 2018
Bank of AmericaCharlotte, NC
  • Prepared, automated and analyzed portfolio trends using snapshot and other data management concepts.
  • Serve as intermediary for business partners.
  • Tested system performance and assisted with drafting and implementing procedures.
Account Administrator2011 - 2013
Wells FargoPhoenix, AZ
  • Interact with internal and external customers to resolve account disputes.
  • Developed tracking reports to keep management informed of due and past due vendor invoices.
  • Update client information, setup accounts for new and established clients on appropriate systems and complete all related internal documentation.
Education
Bachelor's Degree of Education2008 - 2011
Arizona State UniversityPhoenix, AZ
 
 
Walter Hernandez
Operations Specialist
Contact Information
Quantico, VA
(540) 555-9185
whernandez@example.com
Skills
  • Company Policies
  • Internet
  • Order Management
  • Paid Search
  • Quality Standards
  • Video Production
  • Communication
  • SEM
  • Html
  • PDF
 
 
Employment History
Operations Specialist2020 - Present
United States Marine
Quantico, VA
  • Enhanced communication and interdepartmental coordination on key quality issues.
  • Gained hands on experience in logistics and international freight forwarding.
  • Well educated in product knowledge.
  • Assist back office, exchange settlement group, pricing group, portfolio managers, market risk group and legal dept.
  • Instruct Organizational Communication, Fundamentals of Communication and Professional Ethics courses
Aviation Operations Specialist2018 - 2020
Verizon
East Lansing, MI
  • Facilitated effective communication with unhappy customers in both English and Spanish in order to reach a mutually beneficial solution.
  • Process transactions and troubleshoot devices.
  • Used JMS for Asynchronous communication.
  • Helped reach monthly store sales goals.
Digital Media Internship2017 - 2018
E. W. Scripps Company
East Lansing, MI
  • Used Selenium IDE and JUnit to run framework tests on company website and reported any bugs within the software.
  • Worked alongside the Marketing Director and the Web Content Producer.
  • Utilize Twitter for newsgathering purposes, reports analytics to management monthly.
  • Provide consumer analytics and weekly executive level stakeholder reports distributed across multiple departments within Nintendo of America and NCL.
  • Devise proposals in print and online for all accounts based on analysis of their needs.
  • Created the magazine's visual layout and proofread/edited copy
Education
Bachelor's Degree of Marketing2014 - 2017
Michigan State University
East Lansing, MI
 
 
William Black
Operations Specialist
Contact Info
Wilberforce, OH
(540) 555-9102
wblack@example.com
Skills
Windows
Moderate Supervision
Customer Accounts
Emergency
Internal Customers
Credit Reports
New Procedures
Communication
Portfolio
CMS
Employment History
Operations Specialist2014 - Present
Fuyao Glass AmericaWilberforce, OH
  • Provided excellent customer service when leading Fan Services area and concessions management.
  • Drive behaviors and results on the key priorities, sales goals, and customer satisfaction.
  • Reconcile general ledger accounts for ACH, Share Draft, and IPAY.
  • Provide liaison support between vendors and engineers for software and hardware outages/changes, support of which may include analysis and fixes.
Operations Specialist2012 - 2014
MeijerWilberforce, OH
  • Worked with multiple state offices of Department of Natural Resources to build business and insure compliance requirements across 5 states.
  • Rotated through different departments within Meijer's retail stores gaining a high level overview of the entire business.
  • Provide a great customer experience on the sales floor.
  • Supported the internal end user with debugging VPN, PC and Network problems in Windows and Citrix environments.
  • Train staff in policies, procedures, interpersonal communication, product details, software, and job functions
Operations Representative2009 - 2012
Reynolds and ReynoldsWilberforce, OH
  • Provide technical assistance through both email and phone communication.
  • Facilitated resolution of customer issues through effective cross-functional communication.
Education
Some College Courses of Business2009 - 2009
Central State UniversityWilberforce, OH
 

What Should Be Included In An Operations Specialist Resume

1

1. Add Contact Information To Your Operations Specialist Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Operations Specialist Resume Contact Information Example #1
Hank Rutherford Hill
St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors
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Operations Specialist Resume Relevant Education Example #1
Bachelor's Degree In Marketing 2014 - 2016
Michigan State University East Lansing, MI
Operations Specialist Resume Relevant Education Example #2
Some College Courses In Business 2014 - 2016
Central State University Wilberforce, OH
3

3. Next, Create An Operations Specialist Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for an Operations Specialist
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Operations Specialist Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Loan Processor
JPMorgan Chase
  • Audited FHA, VA and Conventional loan documents to ensure all bank guidelines were strictly adhered.
  • Managed individual pipeline to ensure that all regulatory and compliance requirements have been met in the appropriate time frames.
  • Reviewed signed documentations for correct signatures, notary information, title reports and escrow instructions.
  • Maintained an average pipeline of 30-50 loans for Conventional, FHA and HARP programs.
  • Managed underwriting Freddie Mac, FHA, Conventional and VA loans.

Work History Example # 2
Operations Specialist
JPMorgan Chase
  • Selected Accomplishments: Established quality and production standards for each unit.
  • Improved correct CTR reporting through communication from Banking Center, Staff, faxes, emails, and phone calls.
  • Drafted procedures for Publishing for the Chase Mortgage Banking Guide (MBG).
  • Maintained knowledge of Home Lending Default practices through management communications, meetings, client focus groups, and web-based training.
  • Served as back up Team leader when needed, responded to associates questions on policy, process and procedures.

Work History Example # 3
Operations Representative (Part-Time)
Smart
  • Specialized in the implementation and troubleshooting of the smart grid and its devices.
  • Trained and coached new employees on the procedures associated with tire buffing and skiving.
  • Provided part number to dealers, service centers, and retail customers through email or phone conversations.
  • Facilitated communication between CVS/Caremark and patient assistance programs as the single point of contact for major payers.
  • Created an SQL Server 2008 database using stored procedures for ETL of data used for analytics.

Work History Example # 4
Operations Specialist
Groupon
  • Serviced sales reps with the completion of their sales through Ikons INCR system.
  • Automated numerous manual processes through the development of new tools, utilizing Excel, VBA, Access and SQL.
  • Utilized HF single side band radio frequencies for long range communications with air and sea assets.
  • Compiled and submitted cases disputing any customer issued charge-backs, through Braintree Payment Solutions.
  • Designed and implemented procedures to upgrade all Windows 3.1 clients to Microsoft Windows 95.

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5

5. Highlight Your Operations Specialist Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your operations specialist resume:

  1. Certified Billing and Coding Specialist (CBCS)
  2. Certified Pharmacy Technician (CPhT)
  3. Operator Certification
  4. International Accredited Business Accountant (IABA)
  5. Certified Supply Chain Professional (CSCP)
  6. Certified Resume Specialist: Accounting and Finance (CRS+AF)
  7. Microsoft Office Specialist Master Certification (MOS)
  8. EPA Amusement Operators Safety Certification (EPA)
  9. IT Information Library Foundations Certification (ITIL)
  10. Microsoft Office Specialist: Expert (Office 365 and Office 2019)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021