Top Operations Specialist Skills

Below we've compiled a list of the most important skills for an Operations Specialist. We ranked the top skills based on the percentage of Operations Specialist resumes they appeared on. For example, 18.2% of Operations Specialist resumes contained Operational Procedures as a skill. Let's find out what skills an Operations Specialist actually needs in order to be successful in the workplace.

The six most common skills found on Operations Specialist resumes in 2020. Read below to see the full list.

1. Operational Procedures

high Demand
Here's how Operational Procedures is used in Operations Specialist jobs:
  • Coach associates to be efficient/in compliance with policies/procedures in customer service, operational procedures, transactions accuracy and customer engagement.
  • Subject matter expert and active team member supporting branch growth and goals regarding operational understanding and implementation of operational procedures.
  • Ensured that audits are completed accurately and fairly by consistently utilizing applicable audit checklists and referencing established operational procedures.
  • Serve as central information resource in operational procedures to ensure compliance with college and University policies and regulations.
  • Communicate changes in operational procedures, unexpected events or desired operating ranges in a daily operating instructions.
  • Assisted in integrating the results of the task analysis and evaluation into operational procedures and documentation.
  • Created and updated various operational procedures; maintained professional and technical knowledge by attending educational workshops.
  • Participate in development of branch operational procedures, ensuring staff adherence to operational policies and procedures.
  • Processed immigration applications, payments and other documents according to the Chicago Lock-box standard operational procedures.
  • Trained over 12 personnel providing biweekly training on Standard Operational Procedures within the Command multitask environment.
  • Implemented all operational procedures, provided training to users, and served as System Administrator/PKI Administrator.
  • Monitor technical financial and operational procedures, while providing oversight and coordination of key processes.
  • Developed Standard Operational Procedures manual to document processes and make updates to maintain currency.
  • Changed and initiated operational procedures to improve services and make recommendations for maintenance repair.
  • Document new operational procedures; improve/implement processes by creating process documents and training initiative.
  • Assisted in streamlining operational procedures and new employee training in collaboration across the organization.
  • Implemented compliance procedures for daily money movement as well as other operational procedures.
  • Provided expert training for incoming and current associates in numerous operational procedures.
  • Developed and implemented operational procedures for the Fixed Income Trade Processing area.
  • Calculated tenant rent and housing assistance payments according to operational procedures.

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2. Customer Service

high Demand
Here's how Customer Service is used in Operations Specialist jobs:
  • Developed operational process improvements based on customer service requirements
  • Conducted and maintained heavy internal/external customer service communications, researched/reconciled trade differences and controlled/monitored aged items while maintaining clearance account.
  • Resolved customer service issues in coordination with Member Services staff and facilitated member requests for termination or reinstatement of coverage.
  • Deliver quality customer service by researching and responding to all internal and external clients inquires quickly, efficiently and professionally.
  • Provide consistent quality customer service to borrowers, loan officers and any other persons involved in a particular transaction.
  • Provided end-user training on systems to maximize operator efficiency, which increased speed and accuracy of customer service.
  • Identified operational gaps and contribute to improvement plans, resulting in increased sales and improved customer service.
  • Co-facilitated a campus wide customer service initiative to move the campus towards a more service based organization.
  • Developed and maintained positive working relationships with others to reach event goals and exceptional customer service.
  • Receive numerous emails from supervisor for excellent customer service skills and problem technical problems remotely.
  • Provided customer service and/or specialized accounting services involving operational issues process and assist mail processing.
  • Maintain the highest level of customer service standards while consistently delighting customers and exceeding expectations.
  • Researched and resolved escalated requests that originated from customer service, accounting and internal/external clients.
  • Worked directly with registered representatives and their clients to deliver accurate and professional customer services.
  • Combined cross-functional expertise to provide agents with applications required to deliver exceptional customer service.
  • Provided support and served as a primary contact for approximately 500 customer service representatives.
  • Performed ongoing operational analysis to optimize customer service, safety, and productivity.
  • Respond to emailed inquiries from Customer Service Representatives regarding account issues or discrepancies.
  • Exercise customer service skills Supervise lower ranking soldiers Perform in high volume work environment
  • Provided customer service and security presence to visitors to the Jimmy Carter Presidential Center

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3. Data Entry

high Demand
Here's how Data Entry is used in Operations Specialist jobs:
  • Played central role in processing numerous transactions and completing extensive data entry of key information into company's computerized database.
  • Operate personal workstation terminal for inputting, editing, and capturing customer transactions and perform data entry functions as required
  • Managed all data entry of product inventory, daily customer updating of current inventories and incoming material.
  • Experience in case closure/discovery/reconciliation/quality check of cases processed by data entry, triage and case processors.
  • Update data entry across written website listings and solve multifaceted warehouse operations issues.
  • Performed index analysis to validate document information for recording into data entry layouts.
  • Complete data entry screens and check for accuracy and completeness before electronic transmittal.
  • Performed data entry of production data and produced weekly reports for management.
  • Processed data entry for inbound applications timely to avoid negative client impact.
  • Review reports for data entry errors and/or unauthorized transactions and make corrections.
  • Performed general office duties, including data entry and generating departmental correspondence.
  • Performed general administrative duties to include data entry and payroll processing.
  • Performed data entry while maintaining departmental high production and quality standards.
  • Complete data entry regarding patient information and tracking of medical devices.
  • Supervised student employees, assuring accuracy in data entry and financial reporting
  • Operated and supervised a variety of computer-interfaced data entry programs.
  • Performed data entry of approximately 300 or more new customers/daily.
  • Position was primarily focused on data entry and precision.
  • Performed data entry on applicable lines of business applications.
  • Assisted in database maintenance utilizing basic data entry skills.

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4. Combat

high Demand
Here's how Combat is used in Operations Specialist jobs:
  • Interpreted and evaluated presentations and tactical situations and made recommendations to Combat Information Center Command, Bridge Command and Fire-Control Command.
  • Operated common maritime electronic navigation equipment including radar and communication systems to ensure safe navigation of the ship during combat operations.
  • Mentored and motivated personnel in the training and education of operational maintenance and safety on all combat information equipment.
  • Supervised personnel for various mission essential and general maintenance tasks related to the Combat Direction Center and Training Department.
  • Awarded Navy and Marine Corps Achievement Medal for the performance as a Combat information Center and Divisional Qualification supervisor.
  • Required to rapidly and competently evaluate and disseminate pertinent tactical combat information in a fast paced work environment.
  • Utilized surveillance equipment, including high-spec radars and digital consoles to interface directly with the military combat system.
  • Gained astute expertise while maintaining specialized equipment ensuring accurate identification of all contacts while in a combat deployment.
  • Evaluated and interpreted technical information during various watch and combat conditions and made recommendations to Command and Control.
  • Operated surface/air radar, satellite navigation and communication equipment in the Combat Information Center aboard a ship.
  • Organized collections, processing, display, competent evaluation and rapid dissemination of pertinent tactical combat information.
  • Supervised 50 member Combat Information Center Watch teams and developed tactical and operational guidelines for shipboard systems.
  • Provide Command Center operation and readiness for the collection and dissemination of operational and combat information.
  • Assisted in formulating security plans for patrols and combat operations in a high-paced dangerous environment.
  • Participated in several missions and exercises that were vital for shipboard qualifications and combat readiness.
  • Awarded Combat Action Ribbon, Kuwaiti Liberation Medal and numerous other individual and unit citations.
  • Trained and evaluated 70 junior personnel on Combat Information Center tactics and equipment operation.
  • Experienced in management of equipment associated with an operations section or combat operations center.
  • Worked in Combat Information Center processing and the dissemination of all critical shipboard information.
  • Developed and conducted departmental operator training on NIMITZ/FORD class Combat Systems and Operations systems/equipment.

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5. Radar Systems

high Demand
Here's how Radar Systems is used in Operations Specialist jobs:
  • Operated marine electronic navigation instruments including radar systems and Served as Mental analysis and problem solving in target tracking devices.
  • Operated and troubleshot various communication and radar systems in order to ensure a coherent tactical display for supervisors.
  • Operate surveillance and altitude radars and associated equipment, common marine electronic navigation instruments including radar systems.
  • Trained experience utilizing and repairing radar systems as well as electronic support equipment and communications equipment.
  • Performed operational maintenance and systems checks on various radar systems, ensuring equipment readiness.
  • Operated common marine electronic navigation instruments including but not limited to radar systems.
  • Utilized systems and electronic navigation instruments, including surveillance and altitude radar systems.
  • Utilize resources such as marine electronic navigation instruments including radar systems.
  • Operate common marine electronic navigation instruments including radar systems.
  • Operated surveillance and altitude radar systems.
  • Based on exceptional performance, was selected as Operations Specialist responsible for the ship's radar systems.
  • Utilized radar systems to track and report other vessels and made recommendations for course and speed changes.
  • Utilized complex radar systems to identify, monitor, and assess emerging foreign maritime threats.
  • Trained on maintenance of computer, weapon, and radar systems, preparing routes.
  • Maintained an up to date surface and air picture using multiple radar systems.
  • Operated various radar systems, radio nets, and fire control systems.
  • Located, tracked and identified surface/air contacts by using naval radar systems.
  • Beach, VA - Operated and evaluated radar systems for the Navy.
  • Operated SPS-67 & SPS-73 surface and air tracking radar systems.
  • Performed preventive maintenance on surface and air radar systems.

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6. Logistics

high Demand
Here's how Logistics is used in Operations Specialist jobs:
  • Provided logistics support plans for testing workshops to include procurement of essential equipment, inspection of training areas and reservations management.
  • Developed situation reports, facility operations, logistics and tracking for maneuvering and navigation of naval warships during Persian Gulf War.
  • Initiated and developed updated operations training for operations leads across the district; reverse logistics compliance improved after each training.
  • Provide timely logistics support for equipment, implement logistics principles and their relationship to logistical support for systems and customers.
  • Core Qualifications Supply Chain Operations Personnel Leadership Program Development Team Collaboration Inventory Management Problem Solving Logistics/ Distribution Conflict/ Issue Resolution
  • Provided logistics for shipping containers to organized, relocated, and properly identified for redistribution for all supporting units.
  • Managed 20 person AoA effectiveness analysis team; determined resource requirements, deliverable schedule, and logistics arrangements.
  • Planned, coordinated, and supervised logistics support requirements during training and deployment of approximately 150 Marines.
  • Structured company internalization; led implementation project of logistics software on a CRM database platform.
  • Coordinate logistics of international conferences and manage the client reporting requirements detailing outcomes of conferences.
  • Monitored theater logistics policies to ensure logistic planning was harmonized during the operational planning process.
  • Analyzed and interpreted transportation logistics to better manage for profit maximization and operational efficiency.
  • Utilized a Logistics Support system to establish and improve shipping and receiving operations.
  • Attended to various administrative duties, managed logistics and oversaw inventory & ordering.
  • Networked with the logistics operations teams to establish operational program goals and objectives.
  • Coordinated global wide operations and logistics for wine shipments from wineries to households
  • Worked with project managers in general logistics and machinery and tool procurement.
  • Orchestrate interview logistics with Human Resources Business partner & management for candidates.
  • Gained experience in managing logistics, kitchen operations, and catering site operations
  • Identify strategic opportunities to improve customer experience and drive logistics performance.

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7. Phone Calls

high Demand
Here's how Phone Calls is used in Operations Specialist jobs:
  • Provided customer service for all emailed correspondence and phone calls from customers with service questions/problems/complaints.
  • Performed miscellaneous administrative duties including faxing, filing and answering incoming customer phone calls.
  • Tracked radio and telephone calls for accountability.
  • Update various information, issue checks and distribute mail to appropriate person and answer telephone calls, concurrently perform multiple tasks.
  • Maintain enrolled HIPP cases by performing scheduled cost effectiveness evaluations responding to information obtained from change report forms and phone calls.
  • Responded to questions in person and via telephone calls from policyholders, banking institutions, and claims personnel regarding department operations.
  • Provided exceptional client service concerning phone calls, call backs, or walk-ins, ensuring expert client communication and customer service.
  • Receive and respond to Field Personnel and outbound customer telephone calls using clear, concise, and professional verbal communication.
  • Compiled database entries through specialized programs while handling a high volume of travel planners, phone calls, and emails.
  • Take phone calls from customers that need assistant ranging from account balances to help with debit cards and Internet banking.
  • Perform high volume of phone calls and emails for A/P Help desk /Customer Service, daily average was 55.
  • Provided daily support to the client by answering to emails, phone calls, and general system generated inquiries.
  • Coordinated visits and briefs and made phone calls to points of contact to confirm training dates and training requirements.
  • Answer phone calls and emails from customers, branches, and Customer Service Center regarding any Electronic banking issue.
  • Started out in the call center which included answering telephone calls from customers concerning their bills and technical support.
  • Field incoming phone calls from contract holders, brokers and internal clients regarding all aspects of fixed annuity products.
  • Check back of all daily work, phone calls from bankers requesting research on issues with customers Loan Accounts.
  • Maintained positive relations with new/current clients on daily basis via email messaging, phone calls, and face-to-face meetings.
  • Monitored phone calls between the Secretary and other Department principals with foreign dignitaries; drafted notes for official records.
  • Compiled critical information from phone calls, correspondence, clients and client systems to avoid unwarranted policy cancellations.

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8. General Ledger Accounts

high Demand
Here's how General Ledger Accounts is used in Operations Specialist jobs:
  • Balanced general ledger accounts - Reconciled and balance deposit accounts - Researched and corrected account discrepancies - Provided variance analysis
  • Perform various accounting/financial functions such as monetary adjustments, daily settlements and reconciliation of general ledger accounts, etc.
  • Maintained departmental general ledger accounts with 100% accuracy and on-time delivery of reporting documentation to ensure client satisfaction.
  • Clear outstanding entries from assigned general ledger accounts.-Communicate effectively with both internal and external customers on related issues.
  • Balanced general ledger accounts corresponding with the rejected items, ensuring general ledger accounts remained in standard.
  • Balance daily/monthly general ledger accounts, including participation loan investor remittance account and cash management.
  • Ensured data integrity flow from different banking applications to the appropriate general ledger accounts.
  • Reviewed and verified daily balancing of General Ledger accounts to subsidiary application records.
  • Processed daily customer bank by mail deposits and reconciled general ledger accounts daily.
  • Reconciled Federal Reserve, foreign and General Ledger accounts and researched discrepancies.
  • Reconciled, researched and investigated outstanding in General Ledger accounts and spreadsheets.
  • Reviewed general ledger accounts to ensure compliance with government accounting regulations.
  • Reconciled 5 General Ledger accounts daily and completed necessary transaction adjustments.
  • Reported outstanding differences generating entries to internal General Ledger accounts.
  • Performed reconciliations on general ledger accounts to clear aged items.
  • Reconciled general ledger accounts and performing related accounting functions.
  • Prepared debit/credit advises to customer and general ledger accounts.
  • Reconcile general ledger accounts monthly and process corrections.
  • Risk Management/Loss Prevention, General Ledger Accounts
  • Reconcile select general ledger accounts.

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9. Customer Accounts

high Demand
Here's how Customer Accounts is used in Operations Specialist jobs:
  • Performed excellent internal and external customer service, processed and mailed disbursements to customer and posted payments on customer accounts.
  • Reconciled customer accounts and analyzed transactions to ensure proper quality standards as required by company policy and procedures.
  • Assist with transmitting Foreclosure Letters to customers Certified and Regular mail and noting customer accounts for documentation.
  • Key Accomplishments: Process returned checks including researching customer accounts to ensure accurate postings to depositing accounts.
  • Maintain confidentiality and follow all bank policies, procedures, and federal regulations regarding customer accounts.
  • Demonstrated a comprehensive knowledge of all internal documents used to process transactions for customer accounts.
  • Reviewed customer accounts and supporting documentation for compliance with Treasury regulations and internal control.
  • Monitored the movement of Treasury customer accounts and reviewed compliance on required client documentation.
  • Processed mandatory corporate actions in customer accounts daily while learning new processing system.
  • Maintained customer accounts by processing premium payments and/or delinquent premiums preserving policy inventory.
  • Researched customer accounts and provided quality control to ensure consistently precise transactions.
  • Performed weekly audits to customer accounts and generated daily account reports.
  • Provided internal and external client support to resolve restricted customer accounts.
  • Operate and maintain customer accounts in online remote deposit application.
  • Balance general ledgers by monitoring customer accounts and fraud activity.
  • Processed credit and debit adjustments to customer accounts as necessary.
  • Maintained multiple databases for correction and synchronization for customer accounts.
  • Worked domestic and international Account Receivables for all customer accounts.
  • Perform data entry related to work performed on customer accounts
  • Adjusted customer accounts and reported duplicate transactions to management.

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10. Special Projects

high Demand
Here's how Special Projects is used in Operations Specialist jobs:
  • Collaborated on special projects with licensing department, such as adding agents to database, data verification and appointment status verification.
  • Provide comprehensive administrative support, including database management, information/documentation management, data organization/entry and special projects upon request.
  • Complete special projects and duties assigned by management to improve batch operations and identify automation opportunities.
  • Participated in special projects assisting other departments to provide additional support for development of business.
  • Lead special projects involving multiple departments and customers/vendors that reduced operating costs and increased efficiency.
  • Assisted with preparing royalty/financial forecasts and with special projects using existing and/or historical data.
  • Rendered credit decisions on student loan applications -Assisted management with various special projects
  • Handle special projects as assigned by Compliance and Portfolio Communications management.
  • Provided additional support on special projects and other escalated tasks regularly.
  • Participate on special projects as opportunities are assigned by management.
  • Performed various special projects including fund-change review, cash reconciliation.
  • Collaborated with co-workers to complete various special projects.
  • Coordinated with departmental liaison on special projects.
  • Participated in several committees and special projects.
  • Performed special projects as requested by management.
  • Scheduled installations and coordinated special projects.
  • Assisted with other special projects as necessary
  • Coordinated training, special projects and promotions
  • Facilitate special projects as required.
  • Served as a liaison for the Deputy Commissioner for Correctional Facilities in performing special projects or responding to incidents (EOC)

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11. ACH

high Demand
Here's how ACH is used in Operations Specialist jobs:
  • Worked independently and with a team to achieved safe, defensible solutions and recommendations in facilitating operations.
  • Coached and trained retail sales reps to develop presentations for their individual territories to penetrate retail operations.
  • Collaborate with various units across the Department of Behavioral Health to comprehensively approach credentialing and compliance.
  • Monitored teller transactions and provided coaching to help reduce and prevent potential loss and fraudulent activity.
  • Worked directly with Regional Managers and Director of Logistics on achieving operational and customer service excellence.
  • Gathered information and created work instructions for specific tasks required for operation of machines.
  • Performed technical risk assessments of each project submitted and ensured technical feasibility.
  • Provided Process Flow diagrams and detailed Specification Artifacts to each department individually.
  • Exceeded sales goal achievement and performance measurements.
  • Conducted one-on-one coaching to customers.
  • Open mail, code checks, key payment information using AS500 system and balance work at the end of each day.
  • Implemented organized approach to bank audit system, creating centralized filing system used to maintain and store required documents and paperwork.
  • Researched various tax regulations in depth to be able to teach them to the team and answer applicable questions that resulted.
  • Coached, provided growth experiences and opportunities for visibility, as appropriate, and offer guidance on career management and rotation.
  • Inventory must be taken down with name of brand, number of quantities, bar-codes and the color of each ink.
  • Operated equipment controls to move, start, adjust, stop machinery for chemical manufacturing processes (batch making).
  • Processed high volume of swift payments, ACH payments, and returned items via Fed/Chips in USD and Foreign currencies.
  • Led and coached tellers in ways to continue to delight our customers and making sure their needs are being answered.
  • Coach and train tellers to ensure they are meeting expectations on referrals, transactions and adhering to policy and procedures.
  • Supervised tellers, ordered supplies, worked teller machines, computer, audit work to be ready for audit team.

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12. Technical Support

high Demand
Here's how Technical Support is used in Operations Specialist jobs:
  • Managed all Ad Operations responsibilities for the office including trafficking, campaign optimization, reporting, and technical support for clients/agencies/publishers.
  • Provided technical support to multiple military units with network connectivity issues and exercise scenarios, successfully completing 5 large event exercises.
  • Provide technical support to assist in exercise planning, coordination center operations, communication equipment tracking and duties as assigned.
  • Provided strategic and technical support to internal customers by assessing the inventory and generated recommendations on re-tooling of parts.
  • Provide comprehensive technical support for over 500,000 industrial parts primarily used in a manufacturing environment or new product development.
  • Provide consultation and technical support to internal and external personnel concerning fair hearing proceedings.
  • Assisted customers with technical support and accurately explained details for proper care of merchandise.
  • Provide technical support to end-users to maintain system availability contributing to customer satisfaction.
  • Provided on-site technical support for workstation and application related issues in person.
  • Negotiated discrepancies and provided technical support to avoid possible litigation cases.
  • Assisted retail sales representatives by performing technical support in programming procedures.
  • Provided direct technical support to large and complex enterprise-level computing environment.
  • Provided technical support to customer service representatives within call center.
  • Reviewed business and personal banking documentation, provided technical support.
  • Provided technical support for approximately 12,000 users throughout the hospital.
  • Provided direct operational and technical support for simulation activities.
  • Provided technical support and training on several computer applications.
  • Provide workstation software administration and technical support services.
  • Provided operational and technical support to sixty branches.
  • Provided technical support for worldwide power plant operations.

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13. Process Improvement

high Demand
Here's how Process Improvement is used in Operations Specialist jobs:
  • Recognized for consistency in decision making and process improvement ensuring the highest quality in customer service, processing and audit accuracy.
  • Provide analysis for the Facilities Management Department on electric costs, inventory control and ordering process improvement utilizing Facility Wizard software.
  • Identified process improvement opportunities by compiling key metrics, analyzing trends, and presenting findings paired with strategic suggestions for implementation.
  • Assist with sales process improvements to improve efficiency and reduce cost of sales-developing innovative ways to drive better collaboration between departments.
  • Contributed to the departmental objectives of implementing process improvements, maintaining high quality standards, and delivering exceptional value to clients.
  • Conducted research and investigations by using root cause analysis to identify trends on productivity, performance, and process improvement.
  • Analyzed and executed extensive process improvements to critical customer enrollment process; developed detailed metrics to track success of improvements.
  • Help with process improvements by identifying how to enhance efficiency and effectiveness of inter- department and call center operations.
  • Collaborated with practice managers, directors, and other key stakeholders to implement process improvement strategies for successful outcomes.
  • Identify areas for organizational process improvements and implement changes to improve efficiency and effectiveness of front office coordination activities.
  • Streamlined warehouse shipping operation by recommending use of automation equipment, making process improvements and layout changes.
  • Conducted comprehensive analysis of customer purchasing patterns and recommended process improvement opportunities to achieve margin improvements.
  • Participated in many process improvement efforts, including software implementation teams in a change management capacity.
  • Created and implemented quality and process improvement, while administering change management, leading strategic planning.
  • Documented new project processes, cross-trained associates and outsourcing agents, and provided process improvement recommendations.
  • Provided consultation and guidance to leadership teams at each facility regarding process improvements to gain efficiency.
  • Uncovered and implemented process improvements and initiatives that improved billing accuracy and enhanced the customer/employee experience.
  • Incorporate quality checks to detect any deficiencies in processes and implement process improvements to increase quality.
  • Implemented process improvements and support in all departments to improve communication, efficiency and cost reduction.
  • Conducted after action reviews and gave recommendations for process improvement in order to streamline future operations.

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14. Daily Operations

high Demand
Here's how Daily Operations is used in Operations Specialist jobs:
  • Supported daily operations through processing documents, recording information, importing/entering data, and maintaining records per department policy and procedures.
  • Assisted in coordinating all aspects of daily operations which involved recording and reporting data for analysis for better management of drivers.
  • Facilitated management of daily operations for a non-profit organization and market focused on making local foods accessible to the public.
  • Trained job applicants in on the proper standard operating procedures regarding daily operations to reduce work incidents and increase productivity.
  • Monitor daily operations of the facility, coordinating maintenance actions, supply requisition and control, and security activities.
  • Standardized processes for Office of Alumni Relations to enhance daily operations by developing operating procedures and policies material.
  • Provide clerical and administrative support to departmental Managers, and assists in coordinating all aspects of daily operations.
  • Worked collaboratively with routing department, quality assurance, and tech-ops to assure expedient execution of daily operations.
  • Assisted department manager in daily operations and communication with customers, freight forwarders and Russian Federation Customs.
  • Obtained valuable exposure to highly effective leadership, customer service and crisis management processes throughout daily operations.
  • Executed daily operations encompassing business-to-business loans, loan underwriting, accounts receivable, and profitability tracking.
  • Provide clerical and administrative support; Prepare schedules activity reports and daily operations reports as needed.
  • Operate all electronic equipment within the Communications and Operations Center that pertains to daily operations.
  • Interacted daily with Managers and Supervisors to solve daily operations issues including payroll and unemployment.
  • Managed an average of 7 junior enlisted personnel in daily Operations Department tasks and responsibilities.
  • Oversee daily operations to include auditing inventory, asset management, and managing system reporting.
  • Work with a variety of ex-Google/ex-DropBox associates to streamline efficiency in daily operations within SaaS.
  • Directed the daily operations of the company and managed the accounting and administrative initiatives.
  • Resolved problems with daily operations, thereby increasing efficiency and productivity across 31 stores.
  • Executed daily operations tasks including account reconciliation, performance reporting, interfacing with traders/custodians.

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15. ATM

average Demand
Here's how ATM is used in Operations Specialist jobs:
  • Performed real-time/near real-time card monitoring utilizing multiple systems/applications, exercising judgment and decisions, to prevent fraudulent usage of ATM/Debit/Credit cards.
  • Operated adhesive/silicone coating lines and waste water treatment processing equipment at a 600 person pressure sensitive label manufacturing facility.
  • Maintained excellent customer relations with vendors, various financial institutions and service technicians in resolving ATM transaction disputes.
  • Implemented Navy policy directives concerning equal opportunity and treatment for all military members and civilian employees.
  • Assisted physician examinations and treatment of patients in the Dermatology clinic with minor procedures.
  • Communicated regularly with family members and significant others during the treatment process.
  • Monitor real-time member treatments to identify, investigate and determine intervention opportunities.
  • Repaired basic electronic and pneumatic devices in water treatment equipment.
  • Maintained above-average productivity in a high volume processing atmosphere.
  • Modeled and coached tellers for professional customer treatment.
  • Monitored ATM activity and assisted with troubleshooting issues.
  • Inspected soiled articles to determine sources of stains, to locate color imperfections, and to identify items requiring special treatment.
  • Helped oversee all aspects of daily life for purposes of living in a treatment center and moving to a new program.
  • Processed incoming files for ACH and IPAY, as well as sending files for ATM transactions and the nightly cash letter.
  • Balance customer s accounts as deposits are made through branches or ATM s and adjusts customer s accounts as needed.
  • Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures and treatment into computer.
  • Generate new ATM and Credit Card accounts and BIN numbers with VISA for a new division of the bank.
  • Handled ordering cash for the automated teller machine (ATM) and the teller dispenser cash (TDC).
  • Created an atmosphere for other associates to work well together as a team and achieve success within our market.
  • Perform CO-OP, FSCC, Consumer Loan, Mortgage Loan adjustments, and balance ATM deposit transactions against Ledger.

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16. New Accounts

average Demand
Here's how New Accounts is used in Operations Specialist jobs:
  • Specialized in facilitating credit approvals or preparing documentation for loan closings and setting up new accounts.
  • Moved on to Customer Service Representative opening of new accounts/loans and overall customer service.
  • Opened new accounts and facilitated document transfer to Compliance and Broker/Dealer for approval.
  • Perform clerical functions associated with generating new accounts, processing loans and handling payment
  • Maintained competitive pricing and updated item information while growing new accounts throughout region.
  • Trained incoming tellers/New Accounts Representatives on teller duties and daily transactions.
  • Monitored new accounts and performed account maintenance for new client database
  • Covered tellers and new accounts representative when short-handed.
  • Surprise cash audits, negotiable audits, review of new accounts, CDS, consumer and business products and staff behavior.
  • Risk Management: Analyzes new accounts for adherence to CIP/BSA policy, tracking and following up with officers as necessary.
  • Established new accounts on both the brokerage (Pershing) and mutual fund (DST) internal record keeping system.
  • Perform routine account related transactions such as opening new accounts, completing the account set-up process, performing account maintenance.
  • Opened new accounts, increased deposit growth, contributed to outside development, and provided quality referrals to business partners.
  • Coordinated and facilitated a monthly conference call between New Accounts Service and Production groups in order to maintain quality services.
  • Create new accounts on Investor Management System (IMS) and process Investor deposit on Wells Fargo Desktop Deposit System.
  • Back office duties for a National Broker Dealer, Processor of new accounts, Retirement Plans, Transfer of accounts.
  • Provide IRA support to the Banking Centers in establishing new accounts as well as processing contributions and distributions.
  • Trained team members on how to use the system for effectively processing new accounts and managing existing accounts.
  • Developed new accounts, screened resumes, as well as over the phone and face to face interviews.
  • Answered inbound calls, created new accounts and requested insurance for customers in accordance with managements strict directives.

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17. Troubleshoot

average Demand
Here's how Troubleshoot is used in Operations Specialist jobs:
  • Developed policies and procedures governing how to troubleshoot IT issues, including identification, documentation, distribution and resolution.
  • Conducted inspections, identified discrepancies, and recommended corrective action to include troubleshooting and testing with assigned agencies.
  • Analyze shipping documents, follow up on documentation discrepancies, troubleshoot and communicate effectively to correct any issues.
  • Ensured creative assets adhered to required technical specifications and utilized QC best practices when testing and troubleshooting.
  • Troubleshoot/diagnosed hardware problems with Dell and IBM servers coordinating service request with their respective dispatch center representative.
  • Troubleshooted database/EDI batch jobs; verified quality assurance through all company contracts and correspondence.
  • Executed switch maintenance and troubleshooting on Brocade Silkworm switches that directly advanced management capabilities.
  • Consult internal teams on system implementation, testing, database management and technical troubleshooting.
  • Operated sophisticated communication, weapon and radar systems requiring great diagnostic and troubleshooting skills.
  • Helped other operators to troubleshoot tools, and other operators working with pouring/adding chemicals
  • Managed a troubleshooting cross training program that allowed for more efficient shipboard operations.
  • Responded to problems, handled troubleshooting and acquired resolutions to systems malfunctions.
  • Performed remote troubleshooting methods in response to customer input on product operations.
  • Utilized MS Excel and ServiceCenter ticketing system to thoroughly document troubleshooting efforts.
  • Performed customer interface and completed troubleshooting efforts for SPADOC mission environment malfunctions.
  • Performed numerous troubleshooting calls on both government owned and civilian electronic equipment.
  • Handled minor troubleshooting and recommended changes or improvements for approved procedures.
  • Performed preventive maintenance, troubleshooting and repair of equipment as required.
  • Solved data output interpretation problems while strategically troubleshooting key problem areas.
  • Provided technical assistance in addressing any troubleshooting issues with games.

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18. Powerpoint

average Demand
Here's how Powerpoint is used in Operations Specialist jobs:
  • Developed six-month study to analyze corporate culture and delivered conclusion in a PowerPoint presentation for senior management.
  • Created presentation materials using MS PowerPoint for all Performance Improvement events attended by physicians and clinical staff.
  • Created Training programs for internal and external customers including PowerPoint presentations for various Finance and investment solutions.
  • Coordinated training program using Microsoft PowerPoint presentations, Microsoft Word and Excel spreadsheets improving in-rate advancements.
  • Communicated a PowerPoint presentation on the processes of the Reorganization Departments procedures to senior management.
  • Maintained multiple PowerPoint presentations and coordinated the daily meetings with senior management and RDC/CDC Managers.
  • Provide Visual Basic development and time-saving Microsoft Excel and PowerPoint automated improvements.
  • Compiled monthly facility quality metrics and assembled data in excel and PowerPoint.
  • Conducted PowerPoint presentations while training and supervising over 300 soldiers.
  • Create and organized Microsoft PowerPoint presentations for my Commanding Officers.
  • Designed and created various PowerPoint presentations for High-level briefings.
  • Created PowerPoint presentations used for weekly meetings.
  • Prepared PowerPoint presentations and retirement brochures.
  • Developed OpCon PowerPoint for Programmer Training.
  • Applied advanced knowledge to common Microsoft Office applications such as MS Word, Excel, PowerPoint, and Outlook versions 2003/2010.
  • Document, report, and present project proposals to upper management with solutions, data, and results using PowerPoint.
  • Played key role in training new Registered Representatives by organizing materials, presenting using Microsoft PowerPoint, and answering questions.
  • Worked with MS Word, EXCEL, SPREADSHHET and completed numerous briefs and meetings using POWERPOINT on a daily bases.
  • Worked proficiently with multiple computer systems including Microsoft Word, PowerPoint, Excel, Outlook, Warehouse Pro and SAP.
  • Navigated Microsoft Word, Excel, PowerPoint, and Outlook to insure all products were purchased and accounted for accurately.

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19. Wire Transfers

average Demand
Here's how Wire Transfers is used in Operations Specialist jobs:
  • Processed incoming domestic and International wire transfers for customers and various internal departments.
  • Released and processed wire transfers through Federal Reserve and Corresponding bank relationships.
  • Prepared wire transfers for beneficiary distributions, capital calls and deposits.
  • Corrected incorrectly formatted incoming and outgoing wire transfers by restructuring messages.
  • Processed foreign transactions daily including wire transfers and currency conversions.
  • Processed and completed wire transfers while maintaining strict procedural requirements.
  • Review and process Domestic Incoming/Outgoing and International wire transfers.
  • Entered and approved international and domestic wire transfers.
  • Investigated Federal Reserve and internal wire transfers.
  • Worked with FIRE and Banker's Bank to approve cash ordering along with approving and releasing domestic and international wire transfers.
  • Maintained OFAC/OWS standards in verifying, recalling, and establishing traces and amendments on wire transfers; mitigating fraudulent transactions.
  • Process wire transfers via phone and fax, balance multiple financial and clientele reports, service clients through incoming calls.
  • Reviewed final HUD1 settlement and wire transfers for accuracy to validate and close all sold real estate owned assets.
  • Perform various loan accounting duties, including General Ledger reconciliations, accounts payable and receivable, and wire transfers.
  • Educated and trained internal staff and 36 local branches to process wire transfers to meet quality and compliance standards.
  • Process incoming and outgoing wire transfers, answer incoming calls from branch employees with questions and log in issues.
  • Handle customer letter requests such as Verification of Asset, inbound and outbound wire transfers, and statement requests.
  • Analyzed the operational processes and developed a system to accelerate daily processing of checks, stocks, and wire transfers
  • Confirmed and document funds received or disbursed from transfer of securities, stock transfers, or through wire transfers.
  • Authorized to process up to Five million dollars transactions and verify up to ten million dollars wire transfers.

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20. High Volume

average Demand
Here's how High Volume is used in Operations Specialist jobs:
  • Field and disseminate incoming calls on high volume emergency/non-emergency line while simultaneously monitoring multiple international hailing and distress radio frequencies.
  • Promoted to Program Operation Specialist for proven performance in maintaining superior accuracy in preparation and presentation of high volume reports.
  • Managed servicing, presetting and technical support of all production tooling in a high volume automotive manufacturing facility.
  • Handled confidential client information in a high volume, time sensitive work environment professionally, quickly and accurately.
  • Make direct high volume outreach calls to targeted members utilizing effective engagement strategies and motivational interviewing techniques.
  • Improved patron satisfaction while diplomatically reduced ride wait frustration during high volume traffic.
  • Partnered successfully with Account Management in maintaining high volume of placements.
  • Process high volume production applications and insurance company s replacement letters.
  • Handled a high volume of customer transitions accurately and efficiently.
  • Retrieved information and analyzed data for high volume freight operation.
  • Maintained a high volume of complicated file/data storage system.
  • Documented as-is/to-be business processes for high volume University businesses.
  • Directed a high volume of calls; responded to many kinds of inquiries; gained experience working in a fast-paced environment.
  • Ensured that machines were running according to schedule, maintain productivity at a high volume, and manually inputted data entry.
  • Pay special attention to strict customer instruction on documents being deposited into accounts in a high volume, fast pace environment.
  • Answer high volume of Inbound and Outbound calls for verification fails, suspicious activity, travel alerts and large purchase notifications.
  • Maintained the ability to manage, review, and expedite a high volume shared/group mail box on the daily basis.
  • Managed and responded to high volume of online complaints or issues via Facebook, Twitter, Google, and Yelp.
  • Team leader and assist with training handling a high volume of incoming calls while provided exceptional customer service administrative duties.
  • Provided extensive customer service by responding to a high volume of written and verbal inquires from a variety of sources.

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21. Inventory Control

average Demand
Here's how Inventory Control is used in Operations Specialist jobs:
  • Maintained and prepared necessary inventory control; maintain custody records; perform reconciliations; and administer and expend unit allocated funds.
  • Managed all record keeping and document control including interdepartmental work requests, and inventory control logs with complete accuracy.
  • Inventory Control - Responsible for purchasing CKD parts based on inventory level/production plan and conducting physical inventory periodically.
  • Researched inventory discrepancies and created security incident forms when appropriate in order to maintain inventory control.
  • Worked directly with local retail and regional management for inventory controls, merchandising and promotional marketing.
  • Influenced mobile security to promote inventory control, arms organization and customer service goals.
  • Determine proper storage locations, methods and identification and apply inventory control processes.
  • Maintained inventory control standards with 99.6% accuracy, surpassing company expectations.
  • Organized and entered data for inventory control of computers and monitors.
  • Inventory controlling including store-to-store transfers to effectively decrease inventory turnover time.
  • Utilized various automated systems for equipment tracking and inventory control.
  • Entered and imported electronic loan data on inventory control system.
  • Inventory control and inventory adjustment to ensure accurate on-hand inventory.
  • Reconcile supplier invoices and terminal statements against inventory control reporting.
  • Created and maintained inventory control records for all department equipment.
  • Analyzed department operations which included purchasing and inventory control.
  • Coordinated warehouse distribution, inventory control and logistics planning.
  • Performed quantity inventory control on a monthly basis.
  • Controlled the internal computer inventory control systems.
  • Supervised reps on proper inventory controls.

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22. Ensure Compliance

average Demand
Here's how Ensure Compliance is used in Operations Specialist jobs:
  • Established procedures for maintenance and documentation of inventory for hardware and software licensing volumes to ensure compliance with established contracts.
  • Referred to Army technical manuals and supply publications to ensure compliance with regulations regarding equipment processing at collection points.
  • Established and monitored unit expenditures to ensure compliance with command guidelines, preventing/minimizing unit overspending of established budget.
  • Upgraded, installed and audited corporate hardware and software to maximize productivity and ensure compliance with licensing requirements.
  • Review necessary legal, regulatory, and corporate documentation to ensure compliance with financial industry rules and regulations.
  • Interview and observation of branch teams to ensure compliance with current regulatory regulations and bank operating procedure guidelines.
  • Maintained and updated Testing Policies and Standard Operating Procedures to ensure compliance to office procedures and security protocols.
  • Conducted personnel, physical, and information security inspections to ensure compliance with unit and organizational policies.
  • Reviewed and analyzed proposed cost allocation plans to ensure compliance with regulations, polices and accounting procedures.
  • Performed account reviews and audits to ensure compliance with internal and government guidelines in home mortgage foreclosure process
  • Coordinated all physical security requirements and inspections with FBI security components and outside vendors to ensure compliance.
  • Created and enhanced tracking and data management tools to ensure compliance with organizational and federal standards.
  • Analyzed and reviewed local policies and standing operating procedures to ensure compliance with higher headquarters requirements.
  • Review enhancement and projects after implementation to ensure compliance to specifications and identify post launch issues/opportunities.
  • Reviewed department memo and procedure updates to ensure compliance with departmental policies related to documents.
  • Monitor maintenance planning activities and visits maintenance facilities to ensure compliance with current procedures.
  • Analyze and modify policies to establish competitive programs and ensure compliance with legal requirements.
  • Performed in-depth audits of administrative programs to ensure compliance with regulations and standards.
  • Analyzed and reviewed all critical documents while adhering to policies/procedures to ensure compliance.
  • Conducted monthly emergency escape mask cabinet inspections to ensure compliance with safety code.

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23. HR

average Demand
Here's how HR is used in Operations Specialist jobs:
  • Maintained integrity of inventory through effective use of control procedures, organization, cycle counting and reconciliation to computer programs.
  • Performed early detection, prevention and minimization of losses through review of suspect transactions as generated by transaction monitoring systems.
  • Transfer unconventional mutual funds, re-registration Resolve clients' inquiries and account discrepancies through ongoing research application and limited partnerships.
  • Implement and foster supportive systems for patients and families using an integrative approach through the establishment of collaborative community partnerships.
  • Created business developmental activities through community involvement, retention management techniques, and various marketing and promotional campaigns.
  • Guide team through interpreting and evaluating situations, making recommendations to superiors regarding the applicable procedures.
  • Accomplished a fast-track career promotion through a series of increasingly responsible positions leading large-scale operations worldwide.
  • Organized, maintained, monitored, and tracked Regulatory Compliance documentation through effective filing systems.
  • Employed highly classified maritime sensory and global tracking technologies to identify potential threats in real-time.
  • Supervised three Fixed Income Specialists and monitored adherence to trading procedures and custody standards.
  • Enhanced oral and written communication skills through working with administrators and delivering brokers.
  • Performed a variety of complex administrative projects, primarily related to HR/Recruiting activities.
  • Responded to incidents through triage, including escalations and providing successful resolution.
  • Placed customer orders and ensuring customer satisfaction throughout the order process.
  • Prepared threat assessments for special events and National Security Designated Events.
  • Ensured confidentiality of all documents pertaining to employees through interoffice distribution.
  • Monitored and tracked patrol movements through radio and computerized communication equipment.
  • Research new investment ideas through working with various investment/insurance companies.
  • Analyzed customer applications through verification and identification of reviewed documentation.
  • Analyzed customer feedback obtained through quarterly travel program surveys.

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24. Medal

average Demand
Here's how Medal is used in Operations Specialist jobs:
  • Performed unit tasks * Awarded service ribbon, Army Achievement Medal * Demonstrated exceptional motivation and leadership qualities
  • Two-time Chicago Metro area Bronze Medal recipient for outstanding customer service.
  • Awarded the prestigious Navy Commendation Medal at end-of-tour for meritorious service.
  • Received Navy Commendation Medal for implementing new Command and Control procedures.
  • Awarded Navy and Marine Corps achievement medal for sustained outstanding performance.
  • Joint Service Achievement medal received and meritorious letters of commendation.
  • Received a Meritorious Service Medal for consistently achieving selected target.
  • Received Navy Accommodation Medal for services provided during tour.
  • Received multiple medals for continued deployment and humanitarian aide.
  • Awarded Team Commendation Medal for displaying cohesion and teamwork
  • Received various meritorious and team achievement medals.
  • Received Navy Marine Achievement Medal.
  • Received Navy and Marine Corps Achievement Medal for trouble shooting network issues with a near impossible solution while on delicate operation.
  • Recognized by the Army Inspector General for outstanding performance during my tenure, awarding me the Joint Service Achievement Medal.
  • Received Navy Achievement Medal for inspecting and identifying maintenance discrepancies on essential company equipment that is valued at $3,385,271.04.
  • Awarded U.S. Army Commendation Medal for meritorious service; routinely requested by senior leadership to perform in most demanding tasks.
  • Awarded two Navy Achievement Medals for exceptional leadership across two organizations while managing divisions of up to 100 personnel.
  • Air Force Achievement Medal for outstanding performance during high tempo deployment in Iraq while working a solo shift.
  • Enlisted Sailor of the 1st Quarter 2003, CG Achievement Medal 2007, Commandant Letter of Commendation 2004.
  • Received the Global War on Terrorism Service Medal, and three (3) Good Conduct Service Medals.

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25. External Customers

average Demand
Here's how External Customers is used in Operations Specialist jobs:
  • Calculated figures to solve customer's delinquencies by phone and through written correspondence and communicated effectively with internal and external customers.
  • Researched and analyzed routine transactions/work processed by the business unit and responds to routine inquiries by internal and external customers.
  • Ensured quality service and effective and efficient operational support for the assigned area's internal business partners and/or external customers/clients.
  • Point of contact for access control for internal/external customers within the Single Point application including training and documentation maintenance.
  • Provided service and effective and efficient operations support for internal business partners, and external customers and members.
  • Worked with internal and external customers to resolve work related problems and answered inquiries regarding their individual accounts.
  • Excelled in providing internal and external customers with exceptional customer service by assisting in the customer service department.
  • Modeled, managed and reinforced service expectations of both internal and external customers to maximize overall customer experiences.
  • Developed and improved strong business relationships with suppliers, internal and external customers building partnerships and increasing sales.
  • Provide internal and external customers with professional customer service including responding to and following up on inquiries.
  • Processed private placement payments and responded to internal and external customers in a timely and accurate manner.
  • Supported third party software packages via consult line and designed technical education for internal and external customers.
  • Developed strong relationships with internal and external customers and acted as a liaison between internal functional teams.
  • Interacted with internal and external customers to ensure high satisfaction level with bank/customer relationship.
  • Delivered support necessary for the office to communicate effectively with internal and external customers.
  • Provided exceptional customer service to external customers and provided coaching to team members.
  • Print documents received and issue outstanding document reports to internal and external customers.
  • Review, research and edit information highly confidential from internal and external customers.
  • Communicated with internal and external customers, answered inquiries about products and services.
  • Maintain a customer service oriented work approach towards internal and external customers.

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26. CIC

average Demand
Here's how CIC is used in Operations Specialist jobs:
  • Maintained Combat Information Center (CIC) dealing with tactical and strategic information and provided recommendations to supervisors during security situations.
  • Functioned as plotter, radio-telephone and command and control sound-powered telephone talker and maintained CIC displays of strategic and tactical information.
  • Utilized knowledge of CIC procedure to inform radar navigation and interpret and evaluate tactical situations.
  • Qualified/Certified expert CIC and AEGIS C4I Supervisor/Training instructor/Master Training Specialist/Air Intercept Control Supervisor.
  • Provided target-plotting data to CIC based on information received from target-tracking devices.
  • Qualified CIC Watch Supervisor/Watch Officer, Air Controller and RADAR/Communication equipment operator.
  • Maintained combat information center (CIC) displays of strategic/tactical information.
  • Supervised and monitored the command, control, communications, computers, and intelligence information utilizing CIC specific hardware and software.
  • Gained extensive computer experience as a programmer and operator of the 15F6 CIC simulator system at the Dam Neck training center.
  • Key Accomplishments: * As the senior Operations Specialist, managed the Combat Information Center (CIC) of 25 personnel.
  • Assumed position as tactical information coordinator which entails bringing up all communications links throughout Combat Information Center (CIC).
  • Maintained the Common Operational Picture in the Combat Information Center (CIC) for the TAO and Watch Standers staff.
  • Monitored and managed Combat Information Center (CIC) using Combat Direction System (CDS) Block 0 Platform.
  • Maintained Combat Information Center (CIC) displays (AN/SPA-25G and GCCS-M) of strategic and tactical information.
  • Administered analysis and problem solving in accordance with Combat Information Center (CIC) strategic and tactical information.
  • Ensured all Combat Information Center (CIC) records were properly maintained for the duration of the watch.
  • Supervised 20 personnel as Combat Information Center (CIC) Watch Supervisor during a Persian Gulf Deployment.
  • Powered telephone talkers and maintain Combat Information Center (CIC) displays of strategic and tactical information.
  • Utilized strong knowledge of CIC procedures for radar navigation and advised the bridge of navigational concerns.
  • Supervised and trained personnel in the duties and responsibilities throughout the CIC realm and watch stations.

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27. State Regulations

average Demand
Here's how State Regulations is used in Operations Specialist jobs:
  • Maintain the integrity of plan documents and requirements involving federal and state regulations.
  • Collaborated with attorneys to ensure compliance with federal and state regulations.
  • Process Bankruptcy documents in accordance with Federal and State regulations.
  • Developed and implemented staff training in releasing of member health information, ensuring compliance with HIPAA, federal and state regulations.
  • Utilized knowledge of state regulations regarding size and weight of loads, traffic speeds and use of clearance lights.
  • Scripted test cases in an electronic tracking system, inline with product specifications and state regulations.
  • Prepared corrective actions to address duties performed out of compliance with federal and state regulations.
  • Detail oriented and able to read and comprehend complex Federal and State regulations.
  • Issued and mailed deficiency letters to customers based on state regulations.
  • Maintained compliance with federal and state regulations.
  • Audited files for quality control purposes and reasearched HMDA issues to insure processes were compliant with Federal and State regulations.
  • Supported Regulatory Department in regards to NERC/FERC and State regulations.

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28. Ensure Accuracy

average Demand
Here's how Ensure Accuracy is used in Operations Specialist jobs:
  • Document, maintain and ensure accuracy and completeness of project documentation and required controls using appropriate tools and reporting devices.
  • Provided administrative support by implementing and updating the filing system of company operations to ensure accuracy for training records.
  • Worked in collaboration with auditors to ensure accuracy and integrity of financial information to support overall business objectives.
  • Utilized outstanding technical aptitude to master scheduling and inventory software to ensure accuracy of all client events.
  • Developed and implemented automated processes to ensure accuracy of internal and external Human Resource Management reporting.
  • Reconciled daily securities to ensure accuracy of deposits and resolved discrepancies with a sense of urgency.
  • Monitored outside fund administrators and custodians to ensure accuracy of fund accounting records and transactions.
  • Directed seven analysts during daily process to ensure accuracy and timely delivery of reports.
  • Document all projects and/or information collected within company database; ensure accuracy and completion.
  • Interpreted plan documents and utilized processing tools to ensure accuracy and consistency in documentation.
  • Created/updated process flow charts to ensure accuracy and efficiency as process changes occurred.
  • Resolve trade exceptions by coordination with investment managers and brokers to ensure accuracy.
  • Designed and maintained various databases to ensure accuracy and integrity of loan information.
  • Conducted follow-up with Loan Officers to ensure accuracy and completeness of documents.
  • Communicate with customers to ensure accuracy and efficiency of customer requests.
  • Monitor warehouse Temperature & Relative Humidity to ensure accuracy and reporting.
  • Managed inventory control by analyzing, reconciling variances to ensure accuracy.
  • Performed daily audits, reconciliation and inventory count to ensure accuracy.
  • Conducted frequent quality checks to ensure accuracy and eliminate errors.
  • Reviewed applications to ensure accuracy of information providing customer satisfaction.

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29. Tactical Information

average Demand
Here's how Tactical Information is used in Operations Specialist jobs:
  • Function as a navigation plotter, radio-telephone and sound-powered telephone talkers and maintain coordination center displays of strategic and tactical information.
  • Functioned as the combat information center watch supervisor and maintained Combat Information Center displays of strategic and tactical information.
  • Presided over numerous fleet exercises and qualifications during tenure as Nassau's Battle Group Tactical Information Coordinator.
  • Maintained accurately strategic and tactical information during operation exercises to upper chain of command.
  • Functioned as a plotter for combat information center displays of strategic and tactical information.
  • Attained qualifications as a Combat Air Controller, Tactical Information Coordinator, and Supervisor.
  • Applied thorough knowledge of tactical information and strategic procedures during critical missions.
  • Performed the duties as Tactical Information Coordinator during deployment to the Mediterranean.
  • Assisted in multiple Combat System Training environments as a lead Tactical Information Coordinator
  • Controlled all Combat Information Center displays of strategic and tactical information.
  • Maintain Combat Information System displays of strategic and tactical information.
  • Supplied real time strategic and tactical information in combat environment
  • Performed duties as Combat System Training Team member to keep the Tactical Information Coordinator watch standers proficient in their tactical duties.
  • Maintained Combat Direction Center (CDC) by displaying strategic and tactical information based on information received from target tracking devices.
  • Organized collection, processing, display, evaluation, and rapid dissemination of pertinent tactical information to command and control stations.
  • Maintained combat information including strategic and tactical information, depicting the position and movement of submarines, ships and aircraft.
  • Served as a plotter, Command and Control radio-telephone talker, and maintained displays of strategic and tactical information.
  • Qualified Tactical Information's Coordinator as an E3, which is a qualification held by E5's and above.
  • Trained in Intelligence gathering and how to assess displays of strategic and tactical information in the Combat Information Center.
  • Designed configurations of Joint Tactical Information Distribution System, and Joint Range Extension to provide a common picture.

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30. Monthly Reports

low Demand
Here's how Monthly Reports is used in Operations Specialist jobs:
  • Performed monthly reports, reconciling balances with statements, and making necessary modifications to accounts.
  • Streamlined validation process pertaining to ARM/Buy-Down change notification process and analyzed complex monthly reports.
  • Maintained a master events schedule and consolidated training statistics to prepare monthly reports.
  • Reconciled general ledger clearing accounts and provided monthly reports to Accounting.
  • Prepared weekly and monthly reports covering team productivity and performance.
  • Monitored Regional and Branch performance and generated monthly reports.
  • Gathered information for weekly and monthly reports for management.
  • Created monthly reports detailing volumes and outstanding confirmations.
  • Provided administrative support and generated monthly reports.
  • Prepared monthly reports regarding computer use.
  • Complete monthly reports on opened/closed accounts.
  • Compile and generate computerized monthly reports.
  • Prepare monthly reports for matured/called securities.
  • Created and reviewed daily/monthly reports.
  • Prepare monthly reports expenditure reports.
  • Handle invoice issues, generate monthly reports that provide savings analysis for customers, handle on average 150-200 phone calls daily.
  • Provided contract and subcontract management support by managing time cards, travel claims, monthly reports, invoicing and payroll.
  • Produced daily, weekly and monthly reports on incoming, outgoing and revenue for the site and fuel usage reports.
  • Pulled monthly reports through Oracle database to verify and track all recent transactions and calculate money value gains and losses.
  • Prepare monthly reports for all quotation of ground handling and airport fees and forward them to the Ground Operations Director.

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31. Process Transactions

low Demand
Here's how Process Transactions is used in Operations Specialist jobs:
  • Trained 5 new teller associates to process transactions accurately and efficiently in accordance with established policies and procedures.
  • Process transactions and maintenance for all items/request in accordance with regulatory standards and bank procedures.
  • Coached and trained teller team to process transactions accurately while following policy and procedure.
  • Process transactions accurately efficiently in accordance with established policies and procedures.
  • Assist tellers process transactions accurately and efficiently in a fast-paced environment.
  • Process transactions accurately and efficiently to build customer confidence and trust.
  • Process transactions accurately and efficiently for banking customers.
  • Process transactions within established guidelines.
  • Coached and trained teller team to process transactions accurately and efficiently, and maintain the highest level of customer service.
  • Key checks and process transactions into company's internal operating systems Verify the accuracy of data before it was entered.
  • Research, analyze, and process transactions for client accounts maintaining quality score of 98.9 and production score of 99.0.
  • Interviewed, coached, trained and audited tellers to process transactions accurately and efficiently within current policies and procedures.
  • Process transactions and accurately balances cash and non-cash transactions at the end of each work day.
  • Train and coach to process transactions efficiently and create a positive team environment.
  • Coach teller team to process transactions in an efficient and accurate manner.
  • Coach and train the teller team to process transactions accurately and efficiently.
  • Process transactions and maintenance for local municipality and IRA accounts.
  • Process transactions in accordance with bank's quality standards.
  • Process transactions related to product and functional areas.
  • Process transactions for same day, T+1/T+3 settlements.

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32. Account Maintenance

low Demand
Here's how Account Maintenance is used in Operations Specialist jobs:
  • Conducted client account maintenance, organized and reviewed electronic transactions, reconciled foreign currency and submitted and reviewed wire applications.
  • Performed various duties in financial risk management unit of institutional broker/dealer including sales contract review, reporting and account maintenance.
  • Process paperwork/correspondence for account maintenance and securities purchases according to defined standards for accuracy, timeliness, and completeness.
  • Worked with Business Members on documentation, account maintenance or restructuring as well as handling questions regarding business services
  • Performed account maintenance for re-registration requests, name/address changes and trust certification updates.
  • Performed all functions relative to account maintenance, reconciliation and client/consumer support.
  • Adhere to bank policy regarding customer account maintenance and document retention policy.
  • Perform account maintenance consisting of address/name and account registration changes.
  • General Ledger account maintenance including month end reconciliations.
  • Account maintenance and research providing customer solutions.
  • Perform customer account maintenance as appropriate.
  • Account maintenance for manufacturing capital assets.
  • Provided customer service and account maintenance.
  • Performed account maintenance as warranted.
  • Support daily processing workload such as processing distributions, account maintenance, account closures and researching account issues for a resolution.
  • Meet individual sales goals and assist the platform side of the banking center by aiding each customer with account maintenance.
  • Assist customers with account maintenance, opening new checking/savings accounts, consumer lending, and home equity loans/lines of credit.
  • Assisted customers on the sales platform with everyday account maintenance as well as open new checking and savings accounts.
  • Process verification of deposits, debit card orders, check orders, account maintenance changes, account data entry.
  • Executed client instructions, reviewed and insured due diligence on supporting documents for account maintenance and opening purposes.

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33. Operational Support

low Demand
Here's how Operational Support is used in Operations Specialist jobs:
  • Provide high level administrative and operational support to lenders to ensure loan portfolios are being managed according to policy and procedures.
  • Provide administrative and operational support to 135 Chemical Inspectors and Commanders in support of national inspection, evaluation and enforcement programs.
  • Manage on-line strategic and operational support for college athletics and performing arts accounts, while maintaining client/partner relationships.
  • Provide operational support for privately held investment money manager ranked among the top 500 investment managers worldwide.
  • Provided operational support for the delivery assistance services to eligible recipients in a customer call center environment.
  • Provided complete operational support to regional Channel Partners, ensuring smoother transactions and successful performance metrics.
  • Provided ongoing support and fostered trust, cooperation and communication between adjusters and operational support staff.
  • Provide operational support for Client Associates and address/resolve operational issues related to accounts and specific transactions.
  • Carried out maintenance window operations and assisted in operational support to remote domestic and international sites.
  • Supported senior leaders by providing real-time operational support through intelligence assessments, memorandums, and briefings.
  • Review and analyze documents to determine staffing and manpower requirements to provide sufficient operational support.
  • Provided daily assistance and diversified operational support to branches and departments throughout the corporation.
  • Provided post booking operational support for foreign exchange and derivative trading desk.
  • Provided operational support for Data Center during acquisition of Chevy Chase Bank.
  • Provide operational support for Account Executives by prioritizing between standard daily duties.
  • Provided operational support for financial advisers and clients as Third Party Administrator.
  • Provided advisory services and operational support to both internal and external clients.
  • Provided operational support ensuring all requirements were appropriately resourced for worldwide operations.
  • Programmed and provided operational support to merchants utilizing SunTrust Merchant Services.
  • Provided operational support to successfully launch and maintain marketing campaign plans.

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34. Client Relationships

low Demand
Here's how Client Relationships is used in Operations Specialist jobs:
  • Provided seamless and high-level account management in the absence of account executives to maintain excellent client relationships.
  • Improved client relationships by successfully located qualified candidates for clerical and highly skilled light industrial jobs
  • Provided client support for all derivative securities and developed strong positive client relationships for department
  • Developed empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Developed highly empathetic client relationships and earned reputation for exceeding customer expectations.
  • Implemented inventory control program and maintained vendor - client relationships.
  • Maintained client relationships by ensuring high quality customer service.
  • Maintained client relationships by providing outstanding customer service.
  • Corresponded with brokers to maintain strong client relationships for one of the most profitable and fastest growing divisions in the company.
  • Maintain client relationships to ensure high level of satisfaction throughout the listing, due diligence and escrow process for commercial assets.
  • Partnered with Clients to build and maintain strong client relationships, and partner with clients to create win-win solutions.
  • Developed solutions when they were not apparent, allowing for the continuation of developing positive client relationships.
  • Provided world-class service to clients as member of client service team for over eighty client relationships.
  • Strengthen client relationships while working effectively with management and sales personnel to ensure best account service.
  • Track oil & gas related documents between client relationships, oil companies, and brokers.
  • Managed and produced effective client relationships to ensure the best rates for company.
  • Managed client relationships and their project needs from formation to completion.
  • Advise account information to potential bank investors to build client relationships.
  • Assist with due diligence/analysis with new client relationships as appropriate.
  • Train new employees on all aspects of client relationships.

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35. Sharepoint

low Demand
Here's how Sharepoint is used in Operations Specialist jobs:
  • Research all legal documentation provided by business staff required for proof of legitimate business operations through Secretary of State and SharePoint.
  • Function as SharePoint Architect and Site Administrator to the Civil Division's portal-based collaboration and document management system.
  • Maintained division SharePoint site, uploaded data/databases as requested and monitor/coordinate division employee access as requested.
  • Maintain SharePoint spreadsheet for Wires Project logging/tracking applications received; research using Lexis Nexis.
  • Created / implemented process to communicate billing information within company using SharePoint.
  • Improved office functionality and tasks by utilizing SharePoint to automate business processes.
  • Update departmental Policy and Procedure documents and ensure proper SharePoint posting.
  • Design and implement basic coordination solutions in Microsoft SharePoint.
  • Skilled in management, communication and SharePoint administration.
  • Developed SharePoint Implementation Plan for all users.
  • Created a document management system using SharePoint.
  • Provided access and maintained SharePoint security.
  • Updated and maintained team SharePoint site to include new sub-team sites, set themes, team calendar, and team tasks.
  • Acted as a liaison between the customer and the Real Page SharePoint team to provide by outstanding customer service and support.
  • Created and maintained departments' SharePoint site with numerous reports (Weekly, monthly, and quarterly) to show productivity.
  • Reviewed SharePoint daily and updated any vault or bank order transaction that occurred in the Management Vault Transfer Communication link.
  • Critiqued data from sources and source types such as MS Excel, Lotus Notes, Oracle, SharePoint and SQL.
  • Create, develop, and maintain department sites on SharePoint 2010 and provide consultation on optimal solutions based on needs.
  • Utilize multiple databases and automated systems such as Microsoft Excel, SharePoint and Defense Travel System (DTS).
  • Analyzed and researched projects to simplify the SharePoint program into a user-friendly level for proper usage by the Division.

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36. Loan Portfolio

low Demand
Here's how Loan Portfolio is used in Operations Specialist jobs:
  • Participated in a loan portfolio acquisitions team responsible for auditing the pricing and quality of potential portfolio purchases.
  • Manage all day-to-day responsibilities for servicing a growing consumer loan portfolio.
  • Develop and provide Board reports, such as delinquencies, total loan portfolio, new money, etc.
  • Audited campus student loan portfolios from the Department of Education for accuracy.
  • Provided customer service to the entire residential and commercial loan portfolio.
  • Default Cash Processor Lead Processed incoming and outgoing monetary, and maintenance transactions on the residential mortgage and consumer loan portfolios.

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37. Office Supplies

low Demand
Here's how Office Supplies is used in Operations Specialist jobs:
  • Initiate routine inventory of office supplies and furniture/fixtures; submitting purchase requisitions based on budget.
  • Conducted departmental inventory and provided office supplies as needed and requested.
  • Organized inventory and distribution of medical and office supplies.
  • Conducted equipment inventory, Maintained and ordered office supplies.
  • Managed product inventory and office supplies, maintaining and compiling patient data, classroom and meeting reservations, and calendar organization.
  • Ordered and maintained sufficient office supplies for department of 18 loan officers and their support staff in 4 counties.
  • Perform such tasks as typing, copying, sending faxes, filing, and ordering office supplies.
  • Organized office supplies, storage and file retention while providing support for filing and other clerical services.
  • Coordinate travel requests, order office supplies and act as a liaison for Directors in day-to-day operations.
  • Purchased projects up to $5K; which included procurement of office supplies and marketing materials.
  • Maintain inventory of janitorial supplies, office supplies, and company swag while staying within budget.
  • Maintained effective supply of cash, office supplies, and monetary items for the financial center.
  • Maintain office supplies and office equipment such as copiers, printer, fax machine, etc.
  • Hold and manage costs for Practice Groups as well as office supplies and entertainment budgets.
  • Generated documents, handled sensitive materials, procured office supplies, maintained supply log book.
  • Utilized company credit card to purchase office supplies, furniture, equipment, and services.
  • Ensured the storage, issuance, replenishment and surveillance of supplies such as office supplies.
  • Requisition and procurement processing for parts, tools, office supplies, and support equipment.
  • Assisted with requisitions office supplies for the workforce through DSSC and government purchase card.
  • Filled orders for employees requesting office supplies and computer and work space accessories.

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38. Staff Members

low Demand
Here's how Staff Members is used in Operations Specialist jobs:
  • Developed and implemented strategies to ensure adequate training and qualifications for staff members based upon necessary skills within their specific mission.
  • Provided security awareness and education lectures to military and civilian staff members including workplace violence and active shooter.
  • Provided technical assistance to staff members or organizations on Medicaid programs or other health insurance programs.
  • Monitored branch office operations to ensure security procedures were being followed by staff members.
  • Supervised and provided staff members with technical assistance.
  • Conduct facility management training for staff members.
  • Supervised four administrative staff members.
  • Served as the Flight Chief in the Distributed Common Ground Systems, Analysis and Reporting Team Section for 33 staff members.
  • Interact with staff members to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Greeted both existing staff members and prospective clients that entered the office for staff meetings and meetings with the boss.
  • Organized travel, flight, lodging, and rental car arrangements for the Director and other staff members as required.
  • Trained staff members on regulations, policy, procedures, and entity types to identify suspicious activity and mitigate risk.
  • Manage all aspects of Catering for all internal and external meetings, including weekly catered lunch for 300 staff members.
  • Presented high-level briefs to dignitaries and assists the Executive Officer and staff members with pertinent data for upcoming training events.
  • Resolve issues and escalate unresolved or unusual issues as needed to senior staff members or management for guidance and resolution.
  • Provided sales and hospitality training curriculum to 30+ studio's staff members nationwide to ensure sales and operational success.
  • Adapted quickly to new systems and/or changes and be able to train new staff members on new system productions.
  • Review daily process of the EFT department with key staff members to modernize procedural process according to bank policy.
  • Provided cross-training opportunities for staff members, thus ensuring transitions are seamless during vacations and periods of staff changes.
  • Organize, plan and manage all administrative functions, supporting 5 staff members simultaneously and adhering to compliance regulations.

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39. Problem Resolution

low Demand
Here's how Problem Resolution is used in Operations Specialist jobs:
  • Implemented and enforced standardized policies and procedures through active communication, problem resolution, KPI monitoring, and management reporting.
  • Created positive results for problem resolution, maintaining open communications with sales people and credit analysts to expedite solutions.
  • Provide detailed problem resolution and deepen relationships with customers and potential customers by offering additional products and services.
  • Provided problem resolution for customer escalations as well as submitting Compliance and Daily Status reports to customers.
  • Provide exceptional customer service by offering immediate problem resolution while minimizing customer transfers and hold time.
  • Develop recommendations for enhancement or problem resolution; assume leadership role in implementing correction.
  • Drive all problem resolution activities and ensure proper escalation and reporting to management.
  • Prepare spreadsheets and communicate concise information to ensure accurate processing and problem resolution.
  • Ensured client retention and customer satisfaction through service, accuracy and problem resolution.
  • Provide timely, thorough and innovative solutions to customer requests and problem resolutions.
  • Provide problem resolution to current residents and market unit vacancies to prospective residents.
  • Participate in help-desk responsibilities to ensure timely response to on-demand problem resolution.
  • Created procedures manual for operator reference and assisted with user problem resolution.
  • Perform day to day problem resolution through effective communication and problem-solving skills.
  • Utilize Customer Service skills for effective problem resolution and retention of customers.
  • Provided quality problem resolution to both external customers and inter-departmental clients.
  • Assist internal/external customers and/or vendors with order fulfillment and problem resolution.
  • Handle customer inquiries/complaints and locate resources to assist in problem resolution.
  • Collaborated with relevant outside departments to assist in parallel problem resolution.
  • Coordinated with the radio system administrator for day-to-day problem resolution.

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40. Computer System

low Demand
Here's how Computer System is used in Operations Specialist jobs:
  • Operated and troubleshoot complex tactical computer systems and networks, incorporating satellite communications, global position navigation and electronic charting systems.
  • Installed, operated and monitored all computer systems and applications utilized by the Laboratory Information System, which supported all facilities.
  • Monitor local and system reservation sales workload activity in computer system and coordinate the utilization of staffing, facilities and equipment.
  • Processed and reviewed credit applications Performed data entry utilizing employer specific computer system to run credit and verify customer worthiness for service
  • Supervised the daily operation for four AS/400 computer systems and managed eight technical analysts responsible for connectivity and report functions.
  • Review paperwork to insure requirements have been met before processing various financial transactions and the information into various computer systems.
  • Operated and maintained computer systems relating to navigation, identification friend or foe, and tactical digital information links.
  • Entered data into multiple computer systems, corrected and verified that data entered accurately and within established deadlines.
  • Aided in development and implementation of intelligence-based computer system to share intelligence information between branches of service.
  • Performed troubleshooting, maintenance and installation of corporate and field network and computer systems for optimal performance.
  • Supervised and performed communications-computer systems (C-CS) operations and executes associated information systems support programs.
  • Research unidentifiable mortgage banking documentation in computer systems, transcribed correct loan account numbers on documents.
  • Enter biographical data into computer system and maintain up-to-date accurate information into computer system.
  • Gained extensive knowledge of complex messaging and computer systems and Communications Support Processors.
  • Provided assistance as required in the provision of radiology computer systems support services.
  • Introduced data based computer system in operation rooms within the university Hospitals.
  • Enter payments received into company computer system and maintain financial records.
  • Performed maintenance, computer system administrative functions, and software installation.
  • Subject Matter Expert for Installation computer system and business tax documentation.
  • Supervised automation and computer systems and applications to accomplish work activities.

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41. Tactical Situations

low Demand
Here's how Tactical Situations is used in Operations Specialist jobs:
  • Provide cursory review of security incidents interpreting and evaluating presentations and tactical situations and making recommendations to the commanding officer.
  • Served as watch supervisor and section leader, interpreted and evaluated presentations and tactical situations to make recommendations to supervisors.
  • Interpreted and evaluated presentations, tactical situations, and recommendations to the command in support of maritime operations.
  • Watch Supervisor/Radar Operator - Ship Navigation - Interpret tactical situations and make recommendations during watch conditions.
  • Operated surveillance and altitude radars to interpret and evaluate tactical situations and reporting recommendations to superiors.
  • Interpreted and evaluated presentations and tactical situations and make recommendations to supervisors during watch conditions.
  • Interpreted and evaluated presentations/tactical situations to recommend and improve watch conditions to senior officers.
  • Interpreted and evaluated presentations/tactical situations, and made recommendations to supervisors during watch conditions.
  • Interpret and evaluate presentations and tactical situations and make recommendations to Commanding Officer.
  • Served as track supervisor, interpreted and evaluated presentations and tactical situations.
  • Controlled and monitored military and civilian aircraft in tactical and non-tactical situations.
  • Interpreted and evaluated tactical situations making recommendations to the ships pilot.
  • Interpret and evaluate tactical situations and make recommendations to supervisors.
  • Interpreted and evaluated tactical situations and made recommendations to superiors.
  • Coordinated Operations of tactical situations and maintained Operations log.
  • Assess presentations/tactical situations and provide advisement to Watch Supervisors.
  • Evaluated tactical situations as watch supervisor and section leader.
  • Evaluated tactical situations and made recommendations to supervisors.
  • Interpret and evaluate tactical situations and advise superiors.
  • Interpreted and evaluated presentations and tactical situations.

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42. Complex Transactions

low Demand
Here's how Complex Transactions is used in Operations Specialist jobs:
  • Assist associates in complex transactions/resolving issues that require understanding of regulatory compliance/policy and procedural knowledge.
  • Complete complex transactions and demonstrate mastery of Teller application transactions and processing Teller operations.
  • Coordinate tellers to maintain the highest level of customer service, Assist tellers with more complex transactions providing overrides in system.
  • Provide excellent customer service and assist tellers and other associates using in-depth knowledge and handling complex transactions and situations.
  • Exercise some judgment, but may require guidance from a senior staff for complex transactions and or legal request.
  • Vault and cash handling responsibilities, to include processing complex transactions, customer service requests and inquires.
  • Assisted tellers with policy and procedure knowledge to be able to handle more complex transactions and issues.
  • Handle and process more complex transactions for customers, such as foreign currency and foreign check deposits.
  • Assist teller associates by using in-depth policy and procedures knowledge to handle more complex transactions and issues.
  • Supervised teller line as well as assisted, reviewed, and provided overrides for complex transactions.
  • Performed teller transactions when necessary and acted as expert resource for more complex transactions.
  • Supervised and assist tellers using in depth product knowledge to handle more complex transactions.
  • Reconciled complex transactions of high risk and financial value in accordance with established policies.
  • Assist both platform and teller associates in handling more complex transactions and issues.
  • Handled more complex transactions with limited supervision to complete daily tasks and duties.
  • Assist associates in handling more complex transactions and problem handling solving.
  • Provide tellers with subject matter expertise on complex transactions and issues.
  • Assist tellers and personal bankers with complex transactions and problems.
  • Provided continual teller support and assisted with more complex transactions.
  • Execute entry of complex transactions for deposit payments and withdraws.

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43. Customer Information

low Demand
Here's how Customer Information is used in Operations Specialist jobs:
  • Recommended operational improvements based on tracking and analysis of store expenses, customer information capture percentage, and promo codes.
  • Scanned physical documents into new customer database and data entered customer information while verifying physical records were complete and accurate.
  • Collaborated with team members to improve customer service and satisfaction by accurately managing customer information and resolving account issues.
  • Process incoming documents to insure customer information matches accurately to information on file using multiple online databases.
  • Maintained important banking documents and sensitive customer information and ensured banking center compliance was within federal regulations.
  • Provided inbound telephone support utilizing the Customer Information System to access customer account information.
  • Processed routine customer information in support of transportation, billing and/or collection efforts.
  • Update the system with pertinent information regarding scheduling appointments, equipment and customer information
  • Interact with various insurance companies and agencies via telephone regarding customer information.
  • Processed customer information and verified location and equipment through customer relation tools.
  • Performed system maintenance to update customer information and account processing status.
  • Maintained company data base systems analyzing inventory and customer information.
  • Contacted dealers for customer information and necessary loan documents.
  • Maintain all sensitive customer information and ensure its confidentiality.
  • Receive customer information based on carrier/intake from different locations.
  • Organize customer information according to different investment company accounts.
  • Filed all customer information according to different companies accounts.
  • Maintained customer information folders and verified any changes.
  • Modify customer information based on daily maintenance requests.
  • Manage customer information while exercising customer confidentiality.

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44. FOE

low Demand
Here's how FOE is used in Operations Specialist jobs:
  • Operated and maintained identification friend or foe systems, electronic countermeasures, equipment and radio-telephones.
  • Supervised Air Controllers, surveillance operations, Identification Friend or Foe (IFF), and associated equipment during fixed-wing operations.
  • Operated and maintained identification friend or foe (IFF) systems, electronic countermeasures (ECM) equipment and radio telephones.
  • Maintain network operations with the Secret Computers (Navy Red, Identification friend or foe) linked through Battle Group.
  • Identified radar contacts, information friend or foe, determined courses and distance to determine the ships travel and location
  • Operated surface and air search radars, Identification Friend or Foe (IFF), and associated equipment.
  • Provided accurate vessel information with the aid of identification, friend or foe (IFF) systems.
  • Operated surveillance tracking and height-finding radars as well as identification Friend or Foe (IFF) equipment.
  • Air Identification Supervisor implementing IFF (Identification Friend or Foe) during a Joint Task Force Exercise.
  • Identify friend or foe (IFF); Calculate other ships true and relative speed and course.
  • Assisted Air Traffic Controllers in drug operations, friend or foe identification using complex technology.
  • Tracked air/surface contacts using radar and radio communication to identify as friend or foe.
  • Identify Friend or Foe; Navigation; Anti-sub Warfare; Air Intercept Control;
  • Develop and maintain quality tracking of Friendlies or Foe as to identifying targets.
  • Tracked planes, ships, and identified all friendly or foe objects.
  • Operated IFF, (identification friend or foe) systems and radiotelephones.
  • Maintain classified call sign information used in friend or foe identification.
  • Tracked over thousands of friends and foes during maritime operations.
  • Read logistic radars to identify friend or foe.
  • Trained to navigate off radar, intercept codes, identify friend or foe, and strategize on ships course.

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45. Company Policies

low Demand
Here's how Company Policies is used in Operations Specialist jobs:
  • Remained current on all internal department operations, various applicable company policies and government policies for submitting insuring and guaranteeing.
  • Make decisions consistent with company policies and procedures and provide systematic direction to Field Management to ensure successful events.
  • Interpreted company policies regarding passenger complaints to determine if compensation is warranted and authorize compensation when appropriate.
  • Assisted customer service representatives with company policies and procedures to ensure accurate information to customer.
  • Ensured compliance with company policies, underwriting guidelines and home lending-program requirements.
  • Implemented safety-conscious decisions that ensured compliance with all company policies and procedures.
  • Educated brokers and assistants on company policies and responded to procedural inquiries.
  • Followed company policies and assured tellers also followed policies and procedures.
  • Ensured operational practices are in compliance with company policies and regulations.
  • Managed invoice deductions/repayment and resolution of discrepancies per company policies.
  • Sanitized work and operational area in accordance with company policies.
  • Trained new administrative assistants in company policies and procedures.
  • Used managerial discretion based on company policies.
  • Executed company policies and merchandising expectations.
  • Conduct delivery operations per company policies.
  • Performed loan support for processing and documentation of mortgage loan applications to ensure all company policies and procedures have been met.
  • Provide information and perform a variety of duties within the Customer Service Department consistent with departmental and company policies and procedures.
  • Published all procedures for the manufacturing shop floor, as well as the operations job descriptions according to company policies.
  • Processed and balanced client transactions in a timely and efficient manner and in accordance with banking regulations and Company policies.
  • Trained part-time workforce on computerized sorting processes, prescribed pick-up and delivery methods, and company policies and procedures.

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46. Osha

low Demand
Here's how Osha is used in Operations Specialist jobs:
  • Organized and administered all Process Safety Management documentation, and maintained OSHA records.
  • Generated computer publications including all OSHA requirements and updates as a Communications Specialist.
  • Documented all chemicals utilizing MSD identification in accordance with OSHA requirements.
  • Perform assessments; example reviewing the requirements from OSHA 1910.120 to implementing procedures for the Emergency Response Team for spill response.
  • Ensured that workplace health and safety requirements were met in accordance with Occupational Safety & Health Administration (OSHA) standards.
  • Ensured compliance of OSHA regulations including HAZMAT; optimized site security through use of x-ray machine for packages and pallets.
  • Provide training to employees for OSHA compliance and incident prevention * Field compliance auditing for both infrastructure facilities and personnel.
  • Review the existing operating and safety procedures and revise as required to ensure OSHA and determined regulations are met.
  • Expanded knowledge of safety, OSHA, manufacturing operations, preventative maintenance under the guidance of seasoned experts.
  • Directed process of claims and hazardous materials in accordance with EPA, OSHA, and company guidelines.
  • Administered retention, revision tracking and indexing of OSHA Management of Change (MOC) documentation.
  • Stage, Sample and label hazardous materials under EPA and OSHA regulations as directed by HazCom.
  • Adhere to appropriate NASA/Air Force Military environmental safety and health DOE, OSHA guidelines and regulations.
  • Organize projects with multiple facilities, OSHA, and CDOT to ensure safety and compliance.
  • Ensured all compliance with ISO standards, OSHA, and plant safety and health regulations.
  • Created drawings for construction projects, OSHA regulations, requirements, and customer assistance projects.
  • Received training in OSHA 30 (awaiting Certificate), and OSHA 10 with Certification.
  • Conducted operations in a manner that promoted safety and compliance with OSHA an MSDS standards.
  • Created barracks safety program to ensure that facilities were kept in compliance with OSHA regulations.
  • Arranged for mock OSHA inspections to ensure company was in compliance with current safety regulations.

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47. Data Analysis

low Demand
Here's how Data Analysis is used in Operations Specialist jobs:
  • Participated in policy development, conducted research and data analysis, quality improvement and compliance monitors in the assigned areas.
  • Provided general direction, guidance, data analysis and administrative support to ensure implementation and maintenance to operations.
  • Performed various levels of conversion data analysis, validation and exception processing pertaining to user systems.
  • Record audit information on quality assurance checklist, input information into computer through special data analysis.
  • Provided detailed data analysis of production and efficiency for 7 entities totaling over 150 individual recruiters.
  • Managed data analysis of departmental processes, which include system enhancements for improving process alignment.
  • Performed various data analysis and generated reports and presentations for executives and senior management.
  • Led operations team in data analysis projects and executed SalesLogix updates.
  • Performed data analysis of user interaction and payment processing.
  • Provided market data analysis for operations and sales
  • Negotiated with domestic companies to resolve issues related to products, pricing, and delivery based on research and data analysis.
  • Perform data analysis, create and evaluate products, generate reports and perform corrective action to resolve data and system anomalies.
  • Generate individualized strategies to address our clients' unique issues by providing viable solutions based on sound research and data analysis.
  • Provided data analysis of the expenditure patterns for each of the schools and provided recommendations regarding improvements of the expenditure patterns.
  • Provided thorough data analysis for insight into each studio's revenue and ridership on weekly operational calls with franchisee owners.
  • Assisted in providing database design, data management, data analysis, and reporting of Mars remote sensing imagery.
  • Extracted data from Oracle database with MS Access, and performed SQL query, data analysis and verification.
  • Provide specialized support to active duty fleet training missions - flight and mission data presentations and data analysis.
  • Coordinate with vendors to send Reject logs to sales divisions, and completed data analysis reporting and trending.
  • Conducted extensive large data analysis using different programs such as Oracle 11i, and other company interfaces.

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48. SQL

low Demand
Here's how SQL is used in Operations Specialist jobs:
  • Personalized and managed a customer SQL networked database to consolidate all incoming orders from different marketplaces.
  • Verify Data Migration between systems using relational databases using SQL and excel.
  • Defined requirements, developed SSIS packages and wrote T-SQL stored procedures to schedule Excel and flat file ETL jobs.
  • Automated numerous manual processes through the development of new tools, utilizing Excel, VBA, Access and SQL.
  • Assisted Database Architects to launch Client Data Identification and reporting in Data Interchange Process Monitoring and SQL Queries validation.
  • Developed queries and reports using the Query Management Facility (QMF), a SQL based reporting tool.
  • Process client invoices, field client inquiries, and resolve invoice issues using Projector application and SQL.
  • Worked with PL/SQL to maintain existing reports, create reports, and test data accuracy for billing.
  • Analyzed performance data using SQL and Excel to help improve the efficiency of new and existing accounts.
  • Retrieved and compiled data from HRMS database using SQL in order to analyze employee records for accurateness.
  • Optimized SQL Server environment for student information systems, improved reliability and reduced downtime by 300%.
  • Compile, format and analyze sales data using SQL and Excel to report project progress to client.
  • Learned the processes, tools, SQL queries and Excel tools needed on a daily basis.
  • Extracted & analyzed data from Access & SQL databases to provide billing information to business teams.
  • Performed analysis and delivered monthly reporting on billing metrics using SQL queries, Access and Excel.
  • Maintained logs related to site functions in SQL and recorded system inputs of new site content.
  • Tasked with deployment of implementation scripts, review of SQL scripts in SIT / UAT.
  • Track metrics using SQL and proprietary systems to gauge queue health and measure associate productivity.
  • Remodeled existing and wrote new SQL queries to display network data and improve data quality.
  • Executed AutoSys Jobs (scripts), SQL statements, and other File Transfer Requests.

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49. Processing Loan Payments

low Demand
Here's how Processing Loan Payments is used in Operations Specialist jobs:
  • Assist in processing loan payments.

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20 Most Common Skill for an Operations Specialist

Operational Procedures24.2%
Customer Service21.1%
Data Entry8.1%
Combat5.4%
Radar Systems5.2%
Logistics4.1%
Phone Calls3.1%
General Ledger Accounts3.1%

Typical Skill-Sets Required For An Operations Specialist

RankSkillPercentage of ResumesPercentage
1
1
Operational Procedures
Operational Procedures
18.2%
18.2%
2
2
Customer Service
Customer Service
15.9%
15.9%
3
3
Data Entry
Data Entry
6.1%
6.1%
4
4
Combat
Combat
4.1%
4.1%
5
5
Radar Systems
Radar Systems
3.9%
3.9%
6
6
Logistics
Logistics
3.1%
3.1%
7
7
Phone Calls
Phone Calls
2.4%
2.4%
8
8
General Ledger Accounts
General Ledger Accounts
2.4%
2.4%
9
9
Customer Accounts
Customer Accounts
2.1%
2.1%
10
10
Special Projects
Special Projects
1.9%
1.9%
11
11
ACH
ACH
1.9%
1.9%
12
12
Technical Support
Technical Support
1.9%
1.9%
13
13
Process Improvement
Process Improvement
1.8%
1.8%
14
14
Daily Operations
Daily Operations
1.7%
1.7%
15
15
ATM
ATM
1.6%
1.6%
16
16
New Accounts
New Accounts
1.5%
1.5%
17
17
Troubleshoot
Troubleshoot
1.5%
1.5%
18
18
Powerpoint
Powerpoint
1.2%
1.2%
19
19
Wire Transfers
Wire Transfers
1.2%
1.2%
20
20
High Volume
High Volume
1.1%
1.1%
21
21
Inventory Control
Inventory Control
1.1%
1.1%
22
22
Ensure Compliance
Ensure Compliance
1.1%
1.1%
23
23
HR
HR
1.1%
1.1%
24
24
Medal
Medal
1%
1%
25
25
External Customers
External Customers
1%
1%
26
26
CIC
CIC
1%
1%
27
27
State Regulations
State Regulations
1%
1%
28
28
Ensure Accuracy
Ensure Accuracy
1%
1%
29
29
Tactical Information
Tactical Information
0.9%
0.9%
30
30
Monthly Reports
Monthly Reports
0.9%
0.9%
31
31
Process Transactions
Process Transactions
0.9%
0.9%
32
32
Account Maintenance
Account Maintenance
0.9%
0.9%
33
33
Operational Support
Operational Support
0.9%
0.9%
34
34
Client Relationships
Client Relationships
0.8%
0.8%
35
35
Sharepoint
Sharepoint
0.8%
0.8%
36
36
Loan Portfolio
Loan Portfolio
0.8%
0.8%
37
37
Office Supplies
Office Supplies
0.8%
0.8%
38
38
Staff Members
Staff Members
0.7%
0.7%
39
39
Problem Resolution
Problem Resolution
0.7%
0.7%
40
40
Computer System
Computer System
0.7%
0.7%
41
41
Tactical Situations
Tactical Situations
0.7%
0.7%
42
42
Complex Transactions
Complex Transactions
0.7%
0.7%
43
43
Customer Information
Customer Information
0.7%
0.7%
44
44
FOE
FOE
0.6%
0.6%
45
45
Company Policies
Company Policies
0.6%
0.6%
46
46
Osha
Osha
0.6%
0.6%
47
47
Data Analysis
Data Analysis
0.6%
0.6%
48
48
SQL
SQL
0.6%
0.6%
49
49
Processing Loan Payments
Processing Loan Payments
0.6%
0.6%
50
50
Legal Documents
Legal Documents
0.6%
0.6%

26,634 Operations Specialist Jobs

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