An operations specialist is responsible for optimizing the business' daily operations, ensuring smooth process flow to provide the best services to clients. Operations specialists' duties include analyzing business procedures, identifying opportunities for business improvement, tracking the department's metrics and activities, providing assistance to colleagues, suggesting strategies for operations efficiency, and managing customer's inquiries and complaints. An operations specialist must be an excellent team player and detail-oriented, as well as proven time-management and decision-making skills to meet clients' needs and support the business' objectives.

Operations Specialist Responsibilities

Here are examples of responsibilities from real operations specialist resumes representing typical tasks they are likely to perform in their roles.

  • Develop and implement VBA scripts to automate tasks in financial reporting.
  • Manage and process 100 FDA electronic and paper submissions including safety reports, new investigator reports, amendments, and protocols.
  • Manage verification and transmission programs for ACH transactions.
  • Personalize and manage a customer SQL network database to consolidate all incoming orders from different marketplaces.
  • Coordinate completion and administration of consulting agreements and facility vendors including janitorial and construction crews, while managing general office duties.
  • Promote efficiency/accuracy by managing and executing intelligence/operations information communication.
  • Coordinate processing of EDI and other order entry tasks assuring data integrity and accuracy.
  • Perform portfolio analyses, process daily securities pricing procedures, issue internal performance reports, and fix discrepancies affecting performance.
  • Comply with all safety policies, Hipaa regulations.
  • Scan all checks and vouchers into OPEX machine.
Operations Specialist Traits
Customer-service skills involve listening skills that allow you to communicate efficiently and respectfully with a customer.
Listening is an important part of the communication process as it allows you to understand information.
Problem-solving skills is the way that one is able to effectively solve a problem in a timely manner.

Operations Specialist Job Description

Perhaps the hardest question to answer when deciding on a career as an operations specialist is "should I become an operations specialist?" You might find this info to be helpful. When compared to other jobs, operations specialist careers are projected to have a growth rate described as "faster than average" at 10% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a operations specialist by 2028 is 83,100.

An operations specialist annual salary averages $58,595, which breaks down to $28.17 an hour. However, operations specialists can earn anywhere from upwards of $40,000 to $83,000 a year. This means that the top-earning operations specialists make $43,000 more than the lowest-earning ones.

As is the case with most jobs, it takes work to become an operations specialist. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include an operations internship, fulfillment specialist, operations representative, and client service specialist.

Operations Specialist Jobs You Might Like

Operations Specialist Resume Examples

Operations Specialist Skills and Personality Traits

We calculated that 19% of Operations Specialists are proficient in Communication, Customer Service, and Sales Goals. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.

We break down the percentage of Operations Specialists that have these skills listed on their resume here:

  • Communication, 19%

    Promoted efficiency/accuracy by managing and executing intelligence/operations information communication.

  • Customer Service, 19%

    Developed operational process improvements based on customer service requirements

  • Sales Goals, 8%

    Maintained a cross-selling environment ensuring that tellers exceeded daily sales goals.

  • Emergency, 3%

    Provided operational direction, reviews, technical expertise, and established training guidelines required to effectively administer the emergency preparedness program.

  • Clearance, 3%

    Maintained top-secret clearance with strict accountability of department, visual equipment, indexes and requisitions of top secret tactical publications.

  • Logistics, 3%

    Provided logistics support plans for testing workshops to include procurement of essential equipment, inspection of training areas and reservations management.

Most operations specialists list "communication," "customer service," and "sales goals" as skills on their resumes. We go into more details on the most important operations specialist responsibilities here:

  • Arguably the most important personality trait for an operations specialist to have happens to be customer-service skills. An example from a resume said this about the skill, "computer support specialists must be patient and sympathetic" Additionally, other resumes have pointed out that operations specialists can use customer-service skills to "operate personal workstation terminal for inputting, editing, and capturing customer transactions and perform data entry functions as required"
  • While it may not be the most important skill, we found that many operations specialist duties rely on listening skills. This example from a operations specialist explains why: "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." This resume example is just one of many ways operations specialists are able to utilize listening skills: "communicated to entire district any changes regarding to payroll, hr, policies and best practices. "
  • Another skill that is quite popular among operations specialists is problem-solving skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a operations specialist resume: "support workers must identify both simple and complex computer problems, analyze them, and solve them." This example from a resume shows how this skill is used: "resolved problems related to correct data entry procedures, but may have to refer unusual problems to manager. "
  • An operations specialist responsibilities sometimes require "speaking skills." The responsibilities that rely on this skills are shown by this resume excerpt: "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." This resume example shows how this skill is used by operations specialists: "developed and presented portions of numerous briefings to all levels of the dod acquisition and t&e; communities"
  • Yet another important skill that an operations specialist must demonstrate is "writing skills." Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions. This is clearly demonstrated in this example from an operations specialist who stated: "prepare applications for data entry, determine specific requirements for underwriting. "
  • See the full list of operations specialist skills.

    We've found that 57.1% of operations specialists have earned a bachelor's degree. Furthermore, 6.6% earned their master's degrees before becoming an operations specialist. While it's true that most operations specialists have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every six operations specialists did not spend the extra money to attend college.

    The operations specialists who went onto college to earn a more in-depth education generally studied business and accounting, while a small population of operations specialists studied finance and psychology.

    Once you're ready to become an operations specialist, you should explore the companies that typically hire operations specialists. According to operations specialist resumes that we searched through, operations specialists are hired the most by Petco Holdings, H&R; Block, and Anthem. Currently, Petco Holdings has 324 operations specialist job openings, while there are 173 at H&R; Block and 55 at Anthem.

    If you're interested in companies where operations specialists make the most money, you'll want to apply for positions at Google, Deloitte, and BOK Financial. We found that at Google, the average operations specialist salary is $108,920. Whereas at Deloitte, operations specialists earn roughly $102,263. And at BOK Financial, they make an average salary of $100,915.

    View more details on operations specialist salaries across the United States.

    If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at Bank of America, United States Navy, and JPMorgan Chase. These three companies have hired a significant number of operations specialists from these institutions.

    The industries that operations specialists fulfill the most roles in are the finance and technology industries. But the highest operations specialist annual salary is in the technology industry, averaging $70,530. In the transportation industry they make $64,669 and average about $64,036 in the manufacturing industry. In conclusion, operations specialists who work in the technology industry earn a 42.2% higher salary than operations specialists in the finance industry.

    The three companies that hire the most prestigious operations specialists are:

      What Operations Internships Do

      Operations interns learn the management techniques on how to lead and supervise others. Interns usually gain experience by being an unpaid employee in the operational department. They should possess skills like attention to detail, excellent verbal and written communication skills, and strong phone presence. The operations internship objectives include career path exploration, work experience, skills development and refinement, and confidence buildup. The majority of the activities interns are absorbed by the company where they serve an internship.

      In this section, we take a look at the annual salaries of other professions. Take operations internship for example. On average, the operations interns annual salary is $21,557 lower than what operations specialists make on average every year.

      While their salaries may differ, one common ground between operations specialists and operations interns are a few of the skills required in each craft. In both careers, employees bring forth skills like communication, customer service, and emergency.

      There are some key differences in responsibilities as well. For example, an operations specialist responsibilities require skills like "sales goals," "clearance," "logistics," and "powerpoint." Meanwhile a typical operations internship has skills in areas such as "operations intern," "procedures," "project management," and "administrative tasks." This difference in skills reveals how truly different these two careers really are.

      Operations interns receive the highest salaries in the technology industry coming in with an average yearly salary of $39,699. But operations specialists are paid more in the technology industry with an average salary of $70,530.

      The education levels that operations interns earn is a bit different than that of operations specialists. In particular, operations interns are 1.4% more likely to graduate with a Master's Degree than an operations specialist. Additionally, they're 0.1% less likely to earn a Doctoral Degree.

      What Are The Duties Of a Fulfillment Specialist?

      In a warehouse setting, a fulfillment specialist is in charge of preparing and processing orders in a timely and efficient manner. Their responsibilities include receiving orders and invoices, understanding the needs of clients, participating in loading and unloading deliveries, locating and obtaining orders from particular areas, monitoring the inventory of products, and devising strategies to optimize order fulfillment procedures. Furthermore, as a fulfillment specialist, it is essential to maintain an active communication line with warehouse staff, all while implementing the company's policies and regulations.

      Now we're going to look at the fulfillment specialist profession. On average, fulfillment specialists earn a $25,987 lower salary than operations specialists a year.

      While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both operations specialists and fulfillment specialists are known to have skills such as "communication," "customer service," and "sales goals. "

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that operations specialist responsibilities requires skills like "emergency," "clearance," "logistics," and "operational procedures." But a fulfillment specialist might use skills, such as, "warehouse environment," "pallet jack," "phone calls," and "office procedures."

      On average, fulfillment specialists earn a lower salary than operations specialists. There are industries that support higher salaries in each profession respectively. Interestingly enough, fulfillment specialists earn the most pay in the automotive industry with an average salary of $31,255. Whereas, operations specialists have higher paychecks in the technology industry where they earn an average of $70,530.

      On the topic of education, fulfillment specialists earn lower levels of education than operations specialists. In general, they're 5.8% less likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.

      What technology do you think will become more important and prevalent for Operations Specialists in the next 3-5 years?

      Duane Habenicht Ph.D.

      Airport Manager, Chair, Andrews University

      Drone UAV'sShow more

      How an Operations Representative Compares

      As the name entails, an operations representative is responsible for assisting the operations managers. You will typically perform various tasks, including creating a customer database regularly, handling inquiries and office correspondence, and helping the operations managers in managing financial inquiries from clients. As an operations representative, you are responsible for attending meetings, assisting in strategic planning and implementation, and coordinating with other departments such as HR, marketing, and sales. You are also expected to identify areas of improvement and implement corrective measures.

      The third profession we take a look at is operations representative. On an average scale, these workers bring in lower salaries than operations specialists. In fact, they make a $16,790 lower salary per year.

      While looking through the resumes of several operations specialists and operations representatives we discovered that both professions have similar skills. These similarities include skills such as "communication," "customer service," and "sales goals," but they differ when it comes to other required skills.

      There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, an operations specialist is likely to be skilled in "emergency," "clearance," "logistics," and "operational procedures," while a typical operations representative is skilled in "online," "insurance companies," "load information," and "international shipments."

      Additionally, operations representatives earn a higher salary in the technology industry compared to other industries. In this industry, they receive an average salary of $41,712. Additionally, operations specialists earn an average salary of $70,530 in the technology industry.

      When it comes to education, operations representatives tend to earn similar education levels than operations specialists. In fact, they're 3.7% less likely to earn a Master's Degree, and 0.2% less likely to graduate with a Doctoral Degree.

      Description Of a Client Service Specialist

      A client service specialist is a professional who fulfills tasks that are related to delivering a product or service to clients. Client service specialists are required to assist project managers in establishing parameters and requirements of a project or work with a particular client. They help in the development of training manuals and materials that are needed by the client to use the newly developed product. Client service specialists must also set up and create archives for client records.

      The fourth career we look at typically earns lower pay than operations specialists. On average, client service specialists earn a difference of $12,728 lower per year.

      According to resumes from both operations specialists and client service specialists, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "communication," "customer service," and "sales goals. "

      Each job requires different skills like "emergency," "clearance," "logistics," and "operational procedures," which might show up on an operations specialist resume. Whereas client service specialist might include skills like "business partners," "phone calls," "client inquiries," and "drug screens."

      The average resume of client service specialists showed that they earn similar levels of education to operations specialists. So much so that the likelihood of them earning a Master's Degree is 0.3% more. Additionally, they're less likely to earn a Doctoral Degree by 0.3%.