Most operations specialists list "communication," "customer service," and "sales goals" as skills on their resumes. We go into more details on the most important operations specialist responsibilities here: Arguably the most important personality trait for an operations specialist to have happens to be customer-service skills. An example from a resume said this about the skill, "computer support specialists must be patient and sympathetic" Additionally, other resumes have pointed out that operations specialists can use customer-service skills to "operate personal workstation terminal for inputting, editing, and capturing customer transactions and perform data entry functions as required" While it may not be the most important skill, we found that many operations specialist duties rely on listening skills. This example from a operations specialist explains why: "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." This resume example is just one of many ways operations specialists are able to utilize listening skills: "communicated to entire district any changes regarding to payroll, hr, policies and best practices. " Another skill that is quite popular among operations specialists is problem-solving skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a operations specialist resume: "support workers must identify both simple and complex computer problems, analyze them, and solve them." This example from a resume shows how this skill is used: "resolved problems related to correct data entry procedures, but may have to refer unusual problems to manager. " An operations specialist responsibilities sometimes require "speaking skills." The responsibilities that rely on this skills are shown by this resume excerpt: "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." This resume example shows how this skill is used by operations specialists: "developed and presented portions of numerous briefings to all levels of the dod acquisition and t&e; communities" Yet another important skill that an operations specialist must demonstrate is "writing skills." Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions. This is clearly demonstrated in this example from an operations specialist who stated: "prepare applications for data entry, determine specific requirements for underwriting. "
See the full list of operations specialist skills.
We've found that 57.1% of operations specialists have earned a bachelor's degree. Furthermore, 6.6% earned their master's degrees before becoming an operations specialist. While it's true that most operations specialists have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every six operations specialists did not spend the extra money to attend college.
The operations specialists who went onto college to earn a more in-depth education generally studied business and accounting, while a small population of operations specialists studied finance and psychology.
Once you're ready to become an operations specialist, you should explore the companies that typically hire operations specialists. According to operations specialist resumes that we searched through, operations specialists are hired the most by Petco Holdings, H&R; Block, and Anthem. Currently, Petco Holdings has 324 operations specialist job openings, while there are 173 at H&R; Block and 55 at Anthem.
If you're interested in companies where operations specialists make the most money, you'll want to apply for positions at Google, Deloitte, and BOK Financial. We found that at Google, the average operations specialist salary is $108,920. Whereas at Deloitte, operations specialists earn roughly $102,263. And at BOK Financial, they make an average salary of $100,915.
View more details on operations specialist salaries across the United States.
If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at Bank of America, United States Navy, and JPMorgan Chase. These three companies have hired a significant number of operations specialists from these institutions.
The industries that operations specialists fulfill the most roles in are the finance and technology industries. But the highest operations specialist annual salary is in the technology industry, averaging $70,530. In the transportation industry they make $64,669 and average about $64,036 in the manufacturing industry. In conclusion, operations specialists who work in the technology industry earn a 42.2% higher salary than operations specialists in the finance industry.