Operations support managers are responsible for overseeing the daily technical operations of their organization while ensuring overall efficiency. They manage other individuals' work in the technical support department and provide guidance and discipline as needed. Operations support managers earn an average salary of $92,000 annually or $44 per hour.

Operations support managers are primarily tasked with providing global technical support to customers, clients, and staff. They collect and analyze metrics, provide reports regularly, and assess the support team's efficiency and proficiency. Part of their duties may also include directing the department in resolving operational issues and monitoring daily workflows and planning and creating safeguards to ensure that problems that may come won't arise.

Operations support managers typically hold a bachelor's degree in business administration, operations management, or a related field. The position requires experience and on-the-job training. Some employers may choose individuals with knowledge of a specific industry and strong interpersonal, technical, and data analysis skills.

What Does an Operations Support Manager Do

There are certain skills that many operations support managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, leadership skills and management skills.

Learn more about what an Operations Support Manager does

How To Become an Operations Support Manager

If you're interested in becoming an operations support manager, one of the first things to consider is how much education you need. We've determined that 65.0% of operations support managers have a bachelor's degree. In terms of higher education levels, we found that 11.9% of operations support managers have master's degrees. Even though most operations support managers have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become an Operations Support Manager

Operations Support Manager Career Paths

Average Salary for an Operations Support Manager

Operations Support Managers in America make an average salary of $79,730 per year or $38 per hour. The top 10 percent makes over $133,000 per year, while the bottom 10 percent under $47,000 per year.
Average Operations Support Manager Salary
$79,730 Yearly
$38.33 hourly
$47,000
10 %
$79,000
Median
$133,000
90 %

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Operations Support Manager Education

Operations Support Manager Majors

38.5 %

Operations Support Manager Degrees

Bachelors

65.0 %

Associate

16.0 %

Masters

11.9 %

Top Colleges for Operations Support Managers

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

3. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

4. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

5. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108

6. University of Texas at Austin

Austin, TX • Private

In-State Tuition
$10,610
Enrollment
40,329

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Northeastern University

Boston, MA • Private

In-State Tuition
$51,522
Enrollment
13,760

9. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177

10. Lehigh University

Bethlehem, PA • Private

In-State Tuition
$52,930
Enrollment
5,030

Top Skills For an Operations Support Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 19.8% of operations support managers listed procedures on their resume, but soft skills such as communication skills and leadership skills are important as well.

Choose From 10+ Customizable Operations Support Manager Resume templates

Zippia allows you to choose from different easy-to-use Operations Support Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Operations Support Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Operations Support Manager Demographics

Operations Support Manager Gender Distribution

Male
Male
65%
Female
Female
35%

After extensive research and analysis, Zippia's data science team found that:

  • Among operations support managers, 35.2% of them are women, while 64.8% are men.

  • The most common race/ethnicity among operations support managers is White, which makes up 71.4% of all operations support managers.

  • The most common foreign language among operations support managers is Spanish at 48.5%.

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Best States For an Operations Support Manager

Some places are better than others when it comes to starting a career as an operations support manager. The best states for people in this position are California, Connecticut, Oregon, and Washington. Operations support managers make the most in California with an average salary of $126,305. Whereas in Connecticut and Oregon, they would average $114,215 and $113,617, respectively. While operations support managers would only make an average of $111,112 in Washington, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. California

Total Operations Support Manager Jobs:
10,577
Highest 10% Earn:
$206,000
Location Quotient:
1.31

2. Washington

Total Operations Support Manager Jobs:
2,956
Highest 10% Earn:
$183,000
Location Quotient:
1.47

3. Oregon

Total Operations Support Manager Jobs:
1,121
Highest 10% Earn:
$185,000
Location Quotient:
0.98
Full List Of Best States For Operations Support Managers

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Top Operations Support Manager Employers

Most Common Employers For Operations Support Manager

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1Google$142,994$68.7512
2Citi$123,240$59.2524
3IBM$109,997$52.8824
4Pfizer$104,075$50.048
5KPMG LLP$88,567$42.5824
6Anheuser-Busch$81,770$39.3116
7Xerox$78,454$37.7214
8TEKsystems$69,560$33.4428
9Bank of America$66,201$31.8311
10Wells Fargo$63,316$30.4416

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