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Operations Support Manager Careers

Operations support managers are responsible for overseeing the daily technical operations of their organization while ensuring overall efficiency. They manage other individuals' work in the technical support department and provide guidance and discipline as needed. Operations support managers earn an average salary of $92,000 annually or $44 per hour.

Operations support managers are primarily tasked with providing global technical support to customers, clients, and staff. They collect and analyze metrics, provide reports regularly, and assess the support team's efficiency and proficiency. Part of their duties may also include directing the department in resolving operational issues and monitoring daily workflows and planning and creating safeguards to ensure that problems that may come won't arise.

Operations support managers typically hold a bachelor's degree in business administration, operations management, or a related field. The position requires experience and on-the-job training. Some employers may choose individuals with knowledge of a specific industry and strong interpersonal, technical, and data analysis skills.

There is more than meets the eye when it comes to being an operations support manager. For example, did you know that they make an average of $42.33 an hour? That's $88,056 a year!

Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.

What Does an Operations Support Manager Do

There are certain skills that many operations support managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, leadership skills and management skills.

When it comes to the most important skills required to be an operations support manager, we found that a lot of resumes listed 19.8% of operations support managers included procedures, while 12.8% of resumes included customer service, and 4.9% of resumes included project management. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the operations support manager job title. But what industry to start with? Most operations support managers actually find jobs in the technology and finance industries.

How To Become an Operations Support Manager

If you're interested in becoming an operations support manager, one of the first things to consider is how much education you need. We've determined that 56.9% of operations support managers have a bachelor's degree. In terms of higher education levels, we found that 10.5% of operations support managers have master's degrees. Even though most operations support managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become an operations support manager. When we researched the most common majors for an operations support manager, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on operations support manager resumes include master's degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become an operations support manager. In fact, many operations support manager jobs require experience in a role such as operations manager. Meanwhile, many operations support managers also have previous career experience in roles such as project manager or manager.

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Average Salary
$88,056
Average Salary
Job Growth Rate
6%
Job Growth Rate
Job Openings
208,629
Job Openings

Operations Support Manager Career Paths

Top Careers Before Operations Support Manager

Manager
9.9 %

Top Careers After Operations Support Manager

Operations Support Manager Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for an Operations Support Manager

Operations Support Managers in America make an average salary of $88,056 per year or $42 per hour. The top 10 percent makes over $142,000 per year, while the bottom 10 percent under $54,000 per year.
Average Salary
$88,056
Find Your Salary Estimate
How much should you be earning as an Architect? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.

Best Paying Cities

City
ascdesc
Average Salarydesc
San Francisco, CA
Salary Range93k - 195k$135k$135,339
Stamford, CT
Salary Range82k - 154k$113k$113,013
New York, NY
Salary Range82k - 154k$112k$112,465
Tampa, FL
Salary Range68k - 139k$98k$97,934
Reston, VA
Salary Range69k - 133k$96k$96,154
Dallas, TX
Salary Range67k - 130k$94k$93,661
$31k
$195k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Systems Operations Manager-Integration Platform Operations and Support Manager
Systems Operations Manager-Integration Platform Operations and Support Manager
Wells Fargo
Wells Fargo
06/29/2021
06/29/2021
$108,50006/29/2021
$108,500
Systems Operations Manager-Integration Platform Operations and Support Manager
Systems Operations Manager-Integration Platform Operations and Support Manager
Wells Fargo
Wells Fargo
06/29/2021
06/29/2021
$108,50006/29/2021
$108,500
Operations Support Manager
Operations Support Manager
Anheuser-Busch
Anheuser-Busch
06/24/2021
06/24/2021
$70,40006/24/2021
$70,400
OCI Manufacturing Operations Support Manager
OCI Manufacturing Operations Support Manager
State of Oklahoma
State of Oklahoma
06/23/2021
06/23/2021
$56,37206/23/2021
$56,372
Manager II-Support Operations
Manager II-Support Operations
Texas Department of Criminal Justice
Texas Department of Criminal Justice
06/23/2021
06/23/2021
$62,21706/23/2021
$62,217
See More Recent Salaries

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Operations Support Manager Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming an Operations Support Manager. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write an Operations Support Manager Resume

At Zippia, we went through countless Operations Support Manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Operations Support Manager Demographics

Gender

male

61.6 %

female

35.2 %

unknown

3.2 %

Ethnicity

White

72.7 %

Hispanic or Latino

13.0 %

Asian

6.0 %

Foreign Languages Spoken

Spanish

48.5 %

German

7.4 %

French

7.4 %
See More Demographics

Operations Support Manager Education

Majors

Business
38.6 %

Degrees

Bachelors

56.9 %

Associate

13.9 %

Certificate

13.8 %

Top Colleges for Operations Support Managers

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

3. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

4. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

5. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108

6. University of Texas at Austin

Austin, TX • Private

In-State Tuition
$10,610
Enrollment
40,329

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Northeastern University

Boston, MA • Private

In-State Tuition
$51,522
Enrollment
13,760

9. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177

10. Lehigh University

Bethlehem, PA • Private

In-State Tuition
$52,930
Enrollment
5,030
See More Education Info

Online Courses For Operations Support Manager That You May Like

Operations Management
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Have you ever wondered about the right methods to improve productivity, configure your supply chain or address the demand on hand? In recent years, businesses have strived to improve productivity and quality, reduce costs and delivery times, and embrace flexibility and innovation. These strategies are part of the Operations Management (OM) activities that service and manufacturing organizations engage in. Operations Management helps you to understand the role of OM in a firm and to develop...

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Top Skills For an Operations Support Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 19.8% of operations support managers listed procedures on their resume, but soft skills such as communication skills and leadership skills are important as well.

Best States For an Operations Support Manager

Some places are better than others when it comes to starting a career as an operations support manager. The best states for people in this position are California, Rhode Island, Nevada, and New Jersey. Operations support managers make the most in California with an average salary of $119,491. Whereas in Rhode Island and Nevada, they would average $117,344 and $113,249, respectively. While operations support managers would only make an average of $110,646 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. California

Total Operations Support Manager Jobs:
10,577
Highest 10% Earn:
$210,000
Location Quotient:
1.31
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Nevada

Total Operations Support Manager Jobs:
791
Highest 10% Earn:
$200,000
Location Quotient:
1.37
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Rhode Island

Total Operations Support Manager Jobs:
329
Highest 10% Earn:
$196,000
Location Quotient:
0.98
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Operations Support Manager Employers

1. United States Army
4.2
Avg. Salary: 
$66,820
Operations Support Managers Hired: 
80+
2. TEKsystems
4.8
Avg. Salary: 
$77,789
Operations Support Managers Hired: 
29+
3. Verizon Communications
4.7
Avg. Salary: 
$116,810
Operations Support Managers Hired: 
27+
4. AT&T
4.7
Avg. Salary: 
$119,369
Operations Support Managers Hired: 
26+
5. IBM
4.8
Avg. Salary: 
$83,307
Operations Support Managers Hired: 
24+
6. Unidine
4.2
Avg. Salary: 
$73,525
Operations Support Managers Hired: 
19+

Operations Support Manager Videos

Updated October 2, 2020