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Become An Operations Support Manager

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Working As An Operations Support Manager

  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Coordinating the Work and Activities of Others
  • Guiding, Directing, and Motivating Subordinates
  • Deal with People

  • Make Decisions

  • Stressful

  • $82,700

    Average Salary

What Does An Operations Support Manager Do At Textron

* Work in close coordination with the DFO and each DO for pilot manning.
* Manage pilot scheduling for the Navy contract and for future contracts.
* Provide quality customer service in scheduling to our pilot cadre.
* Assist the Chief Pilot/Training Manager/Standardization Manager with their daily tasks and duties.
* Coordinate with the Pt.
* Mugu Operations Planner.
* Closely monitor operations and maintenance aircraft availability to balance assets with tasking.
* Effectively communicate across the operations and maintenance spectrum during dynamic exercises in order to achieve 100% of exercise objectives.
* Maintain Operations continuity.
* Monitor daily flight operations and schedules to ensure all tasking is properly staffed and executed

What Does An Operations Support Manager Do At Aramark

* Analyze multiple data sources to provide the field team with timely and easily understood reporting to assist in the delivery of core service offerings
* Provides managerial, personal development, and technical direction to the operations support team
* Coordinates and directs staff assigned to projects on a project by project basis on which technical services will be performed
* Manage software vendor relationships.
* Work with the field teams and vendor to identify and implement improvements that will increase efficiency and/or improve the quality of the software
* Review and edit reports to ensure accuracy, completeness and quality
* Ensures on-time delivery of reports and accompanying correspondence to clients
* Delivers outstanding customer service through timely response and proactive solutions to client needs

What Does An Operations Support Manager Do At Mabey Inc.

* Coordinates with DMO to develop, post and regularly update a master matting schedule for deliveries, installs, hopscotches, and removals that is project specific and resource (personnel and equipment) loaded for active and pending projects
* Works with field Project Managers and CSRs and ensures all deliveries, installations, removals, and relocation of mats are documented daily, tracked and billed out correctly
* Matting inventory management and associated processes and documentation to ensure accurate counts and grades of mats by location are available and current.
* Conducts operational and revenue analyses and monitors operational KPIs on a monthly, quarterly and annual basis and makes recommendations to DMO and GM based on findings and KPI results
* Tracking, filing, and monitoring of required submittals from the contractor and their subcontractors including insurance certificates, schedules, safety documents, technical submittals, invoices, and correspondence
* Promotes internal and external customer service excellence
* Adheres to and upholds Mabey’s safety standards
* Other duties as assigned

What Does An Operations Support Manager Do At Citi

* Manage and implement multi-channel Citigold RM coverage model.
* Optimize coverage models through development of alternative client servicing strategies and client segmentation.
* Work closely with Personal Wealth Management to ensure delivery of Wealth Management Team (Relationship Manager and Financial Advisor) to our clients.
* Coordination and development of business reviews for senior management and reconciliation of reporting functions from various sources.
* Design and oversee client assignment to Relationship Managers, client onboarding and transfer process to improve the customer and banker experience.
* Support the development and the transition of the entire field to a new sales platform and CRM system (Salesforce Lightning).
* Develop new ideas and manage system enhancements to streamline the RM experience and increase productivity.
* Address servicing and operational issues raised by the field, directly or in partnership with other support areas.
* Partner cross-function with the Citigold national sales team and Marketing on new client acquisition initiatives and business development programs.
* Coordinate the development of business reviews delivered to executive management

What Does An Operations Support Manager Do At Leidos

* Process Periods of Non
* Disruption requested by Combatant Commands, Service Cyber Components, Agencies and Field Activities.
* Adjudicate maintenance actions to prevent scheduled service interruption impact to critical services during events impacting National Security.
* Maintain awareness of USSTRATCOM / USCYBERCOM / JFHQ
* DODIN directives, orders, alerts, and messages; respond to related network operations questions.
* Assist in technical development, transmission and tracking of orders to include Task Orders (TO), Warning Orders (WARNORD), and Fragmentary Orders (FRAGO).
* Maintain situational awareness of cyber activity in the Information Technology (IT) by reviewing open source reporting for new vulnerabilities, malware, or other threats that have the potential to impact the DODIN in support of Crisis Action and OPT.
* Coordinate with other cyber elements to obtain information for slides, briefings, presentations, or other situational awareness products.
* Provide for the development, setup and execution of the JFHQ
* DODIN Commander’s Update Brief and participation in the USCYBERCOM Commander’s Update Brief.
* Provide surge support for all Crisis Action Teams, JFHQ
* DODIN COOP events and J33 OPT participation.
* Provide for the technical writing and review of JDOC and Current Operations SOPs, TTPs and Operational Checklists.
* Respond to JFHQ
* DODIN requirements for real world and exercise Contingency Operations (COOP) and National Capital Region (NCR) catastrophic events.
* External Referral Eligible
* GSMO

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How To Become An Operations Support Manager

Although education and training requirements vary widely by position and industry, many top executives have at least a bachelor’s degree and a considerable amount of work experience. 

Education

Many top executives have a bachelor’s or master’s degree in business administration or in an area related to their field of work. Top executives in the public sector often have a degree in business administration, public administration, law, or the liberal arts. Top executives of large corporations often have a master’s degree in business administration (MBA).

College presidents and school superintendents are typically required to have a master’s degree, although a doctorate is often preferred.

Although many mayors, governors, or other public sector executives have at least a bachelor’s degree, these positions typically do not have any specific education requirements.

Work Experience in a Related Occupation

Many top executives advance within their own firm, moving up from lower level managerial or supervisory positions. However, other companies may prefer to hire qualified candidates from outside their organization. Top executives who are promoted from lower level positions may be able to substitute experience for education to move up in the company. For example, in industries such as retail trade or transportation, workers without a college degree may work their way up to higher levels within the company to become executives or general managers.

Chief executives typically need extensive managerial experience. Executives are also expected to have experience in the organization’s area of specialty. Most general and operations managers hired from outside an organization need lower level supervisory or management experience in a related field.

Some general managers advance to higher level managerial or executive positions. Company training programs, executive development programs, and certification can often benefit managers or executives hoping to advance.

Important Qualities

Communication skills. Top executives must be able to communicate clearly and persuasively. They must effectively discuss issues and negotiate with others, direct subordinates, and explain their policies and decisions to those within and outside the organization.

Decisionmaking skills. Top executives need decisionmaking skills when setting policies and managing an organization. They must assess different options and choose the best course of action, often daily.

Leadership skills. Top executives must be able to lead an organization successfully by coordinating policies, people, and resources.

Management skills. Top executives must shape and direct the operations of an organization. For example, they must manage business plans, employees, and budgets.

Problem-solving skills. Top executives need to identify and resolve issues within an organization. They must be able to recognize shortcomings and effectively carry out solutions.

Time-management skills. Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals.

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Operations Support Manager jobs

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Real Operations Support Manager Salaries

Job Title Company Location Start Date Salary
OPS Support & Production OPS Best Practices MGR Exxon Mobil Corporation Houston, TX Nov 15, 2009 $231,500 -
$393,700
Quality & Operations Support Manager Schlumberger Technology Corporation Houston, TX Nov 17, 2015 $168,000
Quality and Operations Support Manager Schlumberger Technology Corporation Houston, TX Dec 25, 2015 $168,000
Quality and Operations Support Manager Schlumberger Technology Corporation Houston, TX Oct 01, 2015 $168,000
Quality and Operations Support Manager Schlumberger Technology Corporation Houston, TX Sep 25, 2013 $160,000
Operations Support Group Manager Citigroup Technology, Inc. Tampa, FL Dec 08, 2015 $148,000
Operations Support Group Manager Citigroup Technology, Inc. Tampa, FL Jan 09, 2016 $148,000
Operational Systems Support Manager Yale New Haven Health Services Corporation New Haven, CT Oct 01, 2010 $140,000
Manager, Martech Support and OPS Servicenow, Inc. Santa Clara, CA Sep 02, 2016 $131,802 -
$162,500
Operations Support Senior Manager Citigroup Technology, Inc. Fort Lauderdale, FL Mar 22, 2012 $125,190
Operations Support Senior Manager Citicorp North America, Inc. Fort Lauderdale, FL Apr 26, 2011 $125,190
Operations Support Senior Manager Citicorp North America, Inc. Fort Lauderdale, FL May 17, 2011 $125,190
Manager, CRS Operations Support Starwood Hotels & Resorts Worldwide, LLC Stamford, CT Sep 12, 2016 $115,005
Manager, Operations Support Starwood Hotels and Resorts, Inc. Stamford, CT May 31, 2016 $112,750
Safety Operational Quality Support (SO QS) Team Manager Medtech Staffing & Solutions, Inc. South San Francisco, CA Nov 10, 2016 $111,000
Safety Operational Quality Support (SO QS) Team Manager Medtech Staffing & Solutions, Inc. South San Francisco, CA Oct 11, 2016 $111,000
Safety Operational Quality Support (Soqs) Team Manager Medtech Staffing & Solutions, Inc. South San Francisco, CA May 11, 2016 $110,600
Safety Operational Quality Support (Soqs) Team Manager Medtech Staffing & Solutions, Inc. South San Francisco, CA Nov 05, 2016 $110,600
Manager, Operations Support Starwood Hotels & Resorts Worldwide, Inc. Stamford, CT Dec 09, 2013 $110,000
Sales Operations Support Manager 2 Citifinancial, Inc. Baltimore, MD Feb 02, 2012 $98,454 -
$100,088
Operations Support Manager Samsung Telecommunications America, LLC Richardson, TX Dec 10, 2012 $85,000
Operations Support Manager Pfizer Inc. Groton, CT Oct 17, 2011 $82,700 -
$124,000
Operations Support Manager Exterran Energy Solutions, L.P. Rifle, CO Aug 20, 2012 $80,268 -
$85,000
Senior Engineer-Operations Support Manager Exterran Energy Solutions, L.P. Rifle, CO Sep 13, 2012 $80,267 -
$105,019
Manager, Operations and Support Wyndham Hotel Group, LLC Dallas, TX Oct 25, 2012 $72,571 -
$92,000
Operations Decision Support Manager American Airlines, Inc. Fort Worth, TX Jul 30, 2014 $72,238 -
$103,716
Flight Operations Support Unit Manager Lan Cargo S.A. Miami, FL Mar 01, 2015 $71,000
Global Operations Support Manager National Oilwell Varco, L.P. Houston, TX Aug 19, 2015 $69,039

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Top Skills for An Operations Support Manager

ProceduresPersonnelEnsureComplianceFinancialCustomerServiceSupportOperationsSafetyDeliveryFacilityOperationsProcessImprovementDataEntryProjectManagementHumanResourcesLogisticsCompanyPoliciesInfrastructureDirectReportsTechnicalSupportCustomerSatisfactionAsset

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Top Operations Support Manager Skills

  1. Procedures
  2. Personnel
  3. Ensure Compliance
You can check out examples of real life uses of top skills on resumes here:
  • Created and implemented operational processes and procedures that conformed to stringent audit compliance reducing the need for outside consulting assistance.
  • Saved $30,000 annually while maintaining all customer level agreements by downsizing delivery personnel.
  • Conducted periodic facility checks to ensure compliance, briefed personnel/managers and provided guidance for alleviating identified security shortfalls.
  • Prepare detailed financial analysis reporting including priced versus actual and budget variances.
  • Worked collaboratively with Procurement, Sales, Product, Audit, Customer Service, and Technology Departments.

Top Operations Support Manager Employers

Operations Support Manager Videos

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