Operations support managers are responsible for overseeing the daily technical operations of their organization while ensuring overall efficiency. They manage other individuals' work in the technical support department and provide guidance and discipline as needed. Operations support managers earn an average salary of $92,000 annually or $44 per hour.
Operations support managers are primarily tasked with providing global technical support to customers, clients, and staff. They collect and analyze metrics, provide reports regularly, and assess the support team's efficiency and proficiency. Part of their duties may also include directing the department in resolving operational issues and monitoring daily workflows and planning and creating safeguards to ensure that problems that may come won't arise.
Operations support managers typically hold a bachelor's degree in business administration, operations management, or a related field. The position requires experience and on-the-job training. Some employers may choose individuals with knowledge of a specific industry and strong interpersonal, technical, and data analysis skills.
There is more than meets the eye when it comes to being an operations support manager. For example, did you know that they make an average of $42.33 an hour? That's $88,056 a year!
Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.
There are certain skills that many operations support managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, leadership skills and management skills.
When it comes to the most important skills required to be an operations support manager, we found that a lot of resumes listed 19.8% of operations support managers included procedures, while 12.8% of resumes included customer service, and 4.9% of resumes included project management. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the operations support manager job title. But what industry to start with? Most operations support managers actually find jobs in the technology and finance industries.
If you're interested in becoming an operations support manager, one of the first things to consider is how much education you need. We've determined that 56.9% of operations support managers have a bachelor's degree. In terms of higher education levels, we found that 10.5% of operations support managers have master's degrees. Even though most operations support managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become an operations support manager. When we researched the most common majors for an operations support manager, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on operations support manager resumes include master's degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become an operations support manager. In fact, many operations support manager jobs require experience in a role such as operations manager. Meanwhile, many operations support managers also have previous career experience in roles such as project manager or manager.