Operations support managers are responsible for overseeing the daily technical operations of their organization while ensuring overall efficiency. They manage other individuals' work in the technical support department and provide guidance and discipline as needed. Operations support managers earn an average salary of $92,000 annually or $44 per hour.
Operations support managers are primarily tasked with providing global technical support to customers, clients, and staff. They collect and analyze metrics, provide reports regularly, and assess the support team's efficiency and proficiency. Part of their duties may also include directing the department in resolving operational issues and monitoring daily workflows and planning and creating safeguards to ensure that problems that may come won't arise.
Operations support managers typically hold a bachelor's degree in business administration, operations management, or a related field. The position requires experience and on-the-job training. Some employers may choose individuals with knowledge of a specific industry and strong interpersonal, technical, and data analysis skills.