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Become An Operations Support Manager

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Working As An Operations Support Manager

  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Coordinating the Work and Activities of Others
  • Guiding, Directing, and Motivating Subordinates
  • Deal with People

  • Make Decisions

  • Stressful

  • $93,000

    Average Salary

What Does An Operations Support Manager Do

Top executives devise strategies and policies to ensure that an organization meets its goals. They plan, direct, and coordinate operational activities of companies and organizations.

Duties

Top executives typically do the following:

  • Establish and carry out departmental or organizational goals, policies, and procedures
  • Direct and oversee an organization’s financial and budgetary activities
  • Manage general activities related to making products and providing services
  • Consult with other executives, staff, and board members about general operations
  • Negotiate or approve contracts and agreements
  • Appoint department heads and managers
  • Analyze financial statements, sales reports, and other performance indicators
  • Identify places to cut costs and to improve performance, policies, and programs

The responsibilities of top executives largely depend on an organization’s size. For example, an owner or manager of a small organization, such as an independent retail store, often is responsible for purchasing, hiring, training, quality control, and day-to-day supervisory duties. In large organizations, however, top executives typically focus more on formulating policies and strategic planning, while general and operations managers direct day-to-day operations.

The following are examples of types of top executives working in the private sector:

Chief executive officers (CEOs), who are also known by titles such as executive director, managing director, or president, provide overall direction for companies and organizations. CEOs manage company operations, formulate and implement policies, and ensure goals are met. They collaborate with and direct the work of other top executives and typically report to a board of directors.

Chief operating officers (COOs) oversee other executives who direct the activities of various departments, such as human resources and sales. They also carry out the organization’s guidelines on a day-to-day basis.

General and operations managers oversee operations that are too diverse and general to be classified into one area of management or administration. Responsibilities may include formulating policies, managing daily operations, and planning the use of materials and human resources. They make staff schedules, assign work, and ensure that projects are completed. In some organizations, the tasks of chief executive officers may overlap with those of general and operations managers.

The following are examples of types of top executives working in the public sector:

Mayors, along with governors, city managers, and county administrators, are chief executive officers of governments. They typically oversee budgets, programs, and the use of resources. Mayors and governors must be elected to office, whereas managers and administrators are typically appointed. 

Most educational systems, regardless of whether they are public or private school systems, also employ executive officers. The following are examples of top executives working in the elementary, secondary, and postsecondary educational school systems:

School superintendents and college or university presidents are chief executive officers of school districts and postsecondary schools. They manage issues such as student achievement, budgets and resources, general operations, and relations with government agencies and other stakeholders.

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How To Become An Operations Support Manager

Although education and training requirements vary widely by position and industry, many top executives have at least a bachelor’s degree and a considerable amount of work experience. 

Education

Many top executives have a bachelor’s or master’s degree in business administration or in an area related to their field of work. Top executives in the public sector often have a degree in business administration, public administration, law, or the liberal arts. Top executives of large corporations often have a master’s degree in business administration (MBA).

College presidents and school superintendents are typically required to have a master’s degree, although a doctorate is often preferred.

Although many mayors, governors, or other public sector executives have at least a bachelor’s degree, these positions typically do not have any specific education requirements.

Work Experience in a Related Occupation

Many top executives advance within their own firm, moving up from lower level managerial or supervisory positions. However, other companies may prefer to hire qualified candidates from outside their organization. Top executives who are promoted from lower level positions may be able to substitute experience for education to move up in the company. For example, in industries such as retail trade or transportation, workers without a college degree may work their way up to higher levels within the company to become executives or general managers.

Chief executives typically need extensive managerial experience. Executives are also expected to have experience in the organization’s area of specialty. Most general and operations managers hired from outside an organization need lower level supervisory or management experience in a related field.

Some general managers advance to higher level managerial or executive positions. Company training programs, executive development programs, and certification can often benefit managers or executives hoping to advance.

Important Qualities

Communication skills. Top executives must be able to communicate clearly and persuasively. They must effectively discuss issues and negotiate with others, direct subordinates, and explain their policies and decisions to those within and outside the organization.

Decisionmaking skills. Top executives need decisionmaking skills when setting policies and managing an organization. They must assess different options and choose the best course of action, often daily.

Leadership skills. Top executives must be able to lead an organization successfully by coordinating policies, people, and resources.

Management skills. Top executives must shape and direct the operations of an organization. For example, they must manage business plans, employees, and budgets.

Problem-solving skills. Top executives need to identify and resolve issues within an organization. They must be able to recognize shortcomings and effectively carry out solutions.

Time-management skills. Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals.

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Help others decide if this is a good career for them

Average Length of Employment
Section Manager 4.4 years
Operations Manager 4.1 years
Support Supervisor 3.6 years
Top Careers Before Operations Support Manager
Manager 9.8%
Supervisor 5.5%
Consultant 3.1%
Top Careers After Operations Support Manager
Manager 6.6%
Consultant 5.6%
Director 3.5%

Do you work as an Operations Support Manager?

Operations Support Manager Demographics

Gender

Male

59.2%

Female

33.6%

Unknown

7.2%
Ethnicity

White

62.1%

Hispanic or Latino

15.1%

Black or African American

12.3%

Asian

6.7%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

48.5%

German

7.4%

French

7.4%

Mandarin

7.4%

Portuguese

4.4%

Russian

4.4%

Korean

4.4%

Italian

4.4%

Chinese

2.9%

Cantonese

2.9%

Hungarian

1.5%

Japanese

1.5%

Croatian

1.5%

Arabic

1.5%
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Operations Support Manager Education

Schools

University of Phoenix

32.2%

University of Maryland - University College

6.2%

Webster University

4.8%

American InterContinental University

4.8%

Community College of the Air Force

4.5%

Pennsylvania State University

4.2%

Central Texas College

4.2%

Ohio State University

3.8%

American University

3.5%

Villanova University

3.5%

Michigan State University

3.1%

Cornell University

3.1%

New York University

2.8%

University of Texas at Arlington

2.8%

Rochester Institute of Technology

2.8%

West Virginia University

2.8%

Old Dominion University

2.8%

University of Utah

2.8%

University of Maryland - College Park

2.8%

Southern New Hampshire University

2.8%
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Majors

Business

41.6%

Management

6.4%

Accounting

6.0%

Finance

5.0%

Computer Science

3.8%

Education

3.4%

Project Management

3.2%

Computer Information Systems

3.1%

Psychology

3.0%

Criminal Justice

2.8%

Marketing

2.8%

Communication

2.7%

Electrical Engineering

2.6%

Human Resources Management

2.5%

Information Technology

2.2%

Economics

2.0%

Political Science

1.8%

Health Care Administration

1.8%

Mechanical Engineering

1.7%

Supply Chain Management

1.7%
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Degrees

Bachelors

43.6%

Masters

23.9%

Other

18.7%

Associate

8.2%

Certificate

3.6%

Diploma

1.0%

Doctorate

1.0%

License

0.0%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$93,000
View Detailed Salary Report
$68,000
Min 10%
$93,000
Median 50%
$93,000
Median 50%
$93,000
Median 50%
$93,000
Median 50%
$93,000
Median 50%
$93,000
Median 50%
$93,000
Median 50%
$129,000
Max 90%
Best Paying Company
Compass Diversified Holdings
Highest Paying City
San Francisco, CA
Highest Paying State
Oregon
Avg Experience Level
3.5 years
How much does an Operations Support Manager make at top companies?
The national average salary for an Operations Support Manager in the United States is $93,943 per year or $45 per hour. Those in the bottom 10 percent make under $68,000 a year, and the top 10 percent make over $129,000.

Real Operations Support Manager Salaries

Job Title Company Location Start Date Salary
OPS Support & Production OPS Best Practices MGR Exxon Mobil Corporation Houston, TX Nov 15, 2009 $231,500 -
$393,700
Quality and Operations Support Manager Schlumberger Technology Corporation Houston, TX Dec 25, 2015 $168,000
Quality & Operations Support Manager Schlumberger Technology Corporation Houston, TX Nov 17, 2015 $168,000
Quality and Operations Support Manager Schlumberger Technology Corporation Houston, TX Oct 01, 2015 $168,000
Quality and Operations Support Manager Schlumberger Technology Corporation Houston, TX Sep 25, 2013 $160,000
Operations Support Group Manager Citigroup Technology, Inc. Tampa, FL Jan 09, 2016 $148,000
Operations Support Group Manager Citigroup Technology, Inc. Tampa, FL Dec 08, 2015 $148,000
Manager of Global Support Operations Taulia, Inc. San Francisco, CA Oct 01, 2014 $142,000
Operational Systems Support Manager Yale New Haven Health Services Corporation New Haven, CT Oct 01, 2010 $140,000
Manager, Martech Support and OPS Servicenow, Inc. Santa Clara, CA Sep 02, 2016 $131,802 -
$162,500
Operations Support Senior Manager Citicorp North America, Inc. Fort Lauderdale, FL Apr 26, 2011 $125,190
Operations Support Senior Manager Citicorp North America, Inc. Fort Lauderdale, FL May 17, 2011 $125,190
Operations Support Senior Manager Citigroup Technology, Inc. Fort Lauderdale, FL Mar 22, 2012 $125,190
Manager, Operations and Technical Support Avail Media Inc. Reston, VA Dec 01, 2009 $120,494
Manager, CRS Operations Support Starwood Hotels & Resorts Worldwide, LLC Stamford, CT Sep 12, 2016 $115,005
Manager, Operations Support Starwood Hotels and Resorts, Inc. Stamford, CT May 31, 2016 $112,750
Manager, Operations and Technical Support Avail Media Inc. Reston, VA Dec 01, 2009 $110,000
Manager, Operations Support Starwood Hotels & Resorts Worldwide, Inc. Stamford, CT Dec 09, 2013 $110,000
Sales Operations Support Manager 2 Citifinancial, Inc. Baltimore, MD Feb 02, 2012 $98,454 -
$100,088
Operations Support Manager/Innovation Manager II Samsung Electronics America Inc. Plano, TX Oct 12, 2015 $91,046
Operations Support Manager/Innovation Manager II Samsung Electronics America Inc. Plano, TX Dec 10, 2015 $91,046
Operations Support Manager Exterran Energy Solutions, L.P. Rifle, CO Aug 20, 2012 $80,268 -
$85,000
Senior Engineer-Operations Support Manager Exterran Energy Solutions, L.P. Rifle, CO Sep 13, 2012 $80,267 -
$105,019
Operations Support Project Manager Bill Me Later, Inc. Huntingtown, MD Oct 01, 2010 $75,000
Operations Manager Hotel Operations Support Six Continents Hotels Inc. Atlanta, GA Apr 16, 2013 $73,840 -
$90,600
Manager, Operations and Support Wyndham Hotel Group, LLC Dallas, TX Oct 25, 2012 $72,571 -
$92,000
Operations Decision Support Manager American Airlines, Inc. Fort Worth, TX Jul 30, 2014 $72,238 -
$103,716
Flight Operations Support Unit Manager Lan Cargo S.A. Miami, FL Mar 01, 2015 $71,000
Global Operations Support Manager National Oilwell Varco, L.P. Houston, TX Aug 19, 2015 $69,039

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Top Skills for An Operations Support Manager

  1. Procedures
  2. Customer Service
  3. Support Operations
You can check out examples of real life uses of top skills on resumes here:
  • Created and implemented operational processes and procedures that conformed to stringent audit compliance reducing the need for outside consulting assistance.
  • Promoted customer services and loyalty program initiatives through one-on-one consulting while providing feedback through data analysis of overall performance results.
  • Reported directly to Director of Global Support operations and responsible for global software support operations and performance.
  • Researched best practices and pioneered an internal training and certification program for our Project Management consultants.
  • Functioned as primary liaison to 43 City departments in order to communicate operational and technology standards initiatives.

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Top 10 Best States for Operations Support Managers

  1. New Jersey
  2. Delaware
  3. Connecticut
  4. New York
  5. North Carolina
  6. Rhode Island
  7. South Dakota
  8. District of Columbia
  9. Virginia
  10. Pennsylvania
  • (2,887 jobs)
  • (348 jobs)
  • (1,196 jobs)
  • (4,871 jobs)
  • (3,209 jobs)
  • (279 jobs)
  • (213 jobs)
  • (621 jobs)
  • (3,392 jobs)
  • (3,843 jobs)

Top Operations Support Manager Employers

Jobs From Top Operations Support Manager Employers

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