How to hire an operations support manager

How to hire an operations support manager, step by step

Here's a step-by-step operations support manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an operations support manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new operations support manager
• Step 8: Go through the hiring process checklist

What does an operations support manager do?

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1. Identify your hiring needs

   The operations support manager hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   An operations support manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, operations support managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of operations support managers and their corresponding salaries.

   Type of Operations Support Manager	Description	Hourly rate
   Operations Support Manager	Top executives devise strategies and policies to ensure that an organization meets its goals. They plan, direct, and coordinate operational activities of companies and organizations.	$22-63
   General Manager Of Operations	General managers of operations are employed to oversee the overall operations of businesses. Their responsibilities include the improvement of the efficiency of the operations and overall management... Show more	$23-79
   Manager, Center Operations	The duties of a manager of center operations depend on one's industry of employment. Typically, their responsibilities revolve around overseeing business operations, setting targets, assessing the workforce's performance, and performing corrective measures on any issues or concerns... Show more	$18-46

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Project Management
   • Human Resources
   • Professional Development
   • Support Operations
   • Process Improvement
   • Customer Satisfaction
   • Post Implementation
   • Business Development
   • ITIL
   • Strong Analytical
   • RFP
   • Payroll
   • ERP

   Check all skills

   Responsibilities:

   • Manage employees to ensure efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality.
   • Develop desktop images for PC's and laptops.
   • Exceed team goals and KPIs despite reduction in force, budget, and increase work load.
   • Develop and maintain work schedules, interview and hire personnel, and monitored/control payroll expenses.
   • Develop customer experience strategy and translate it into operative plans and KPIs for each operator.
   • Design and develop online employee database / biography system including ldap-base auto updating capabilities to enable user upload of custom data.

   More operations support manager duties

3. Make a budget

   Including a salary range in the operations support manager job description is a good way to get more applicants. An operations support manager salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for an operations support manager in South Carolina may be lower than in California, and an entry-level engineer typically earns less than a senior-level operations support manager. Additionally, an operations support manager with lots of experience in the field may command a higher salary as a result.

   Average operations support manager salary

   $79,730yearly

   $38.33 hourly rate

   ---

   Entry-level operations support manager salary

   $47,000 yearly salary

   Updated December 15, 2025

   Average operations support manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$147,080	$71
   2	Connecticut	$115,377	$55
   3	Oregon	$113,726	$55
   4	Washington	$113,557	$55
   5	New Jersey	$108,246	$52
   6	New York	$106,034	$51
   7	Massachusetts	$98,646	$47
   8	Virginia	$93,469	$45
   9	District of Columbia	$88,943	$43
   10	Arizona	$88,424	$43
   11	Pennsylvania	$84,753	$41
   12	Colorado	$81,904	$39
   13	Utah	$77,999	$38
   14	Texas	$73,302	$35
   15	North Carolina	$70,115	$34
   16	Maryland	$67,650	$33
   17	Tennessee	$63,438	$31
   18	Georgia	$60,753	$29
   19	Ohio	$60,406	$29
   20	Florida	$59,751	$29

   Average operations support manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Meta	$148,269	$71.28	217
   2	Google	$142,994	$68.75	101
   3	Novartis	$139,417	$67.03	6
   4	Zoox	$136,959	$65.85	17
   5	Fox Rothschild	$136,897	$65.82	1
   6	Amazon	$132,511	$63.71	1,466
   7	ServiceNow	$127,226	$61.17	37
   8	Citi	$123,240	$59.25	48
   9	QC HOLDINGS	$119,719	$57.56	10
   10	Intelliswift	$117,202	$56.35	6
   11	Takeda Pharmaceuticals U.S.A., Inc.	$116,906	$56.20	81
   12	Bayer	$112,903	$54.28	23
   13	Northrop Grumman	$112,279	$53.98	46
   14	Rotary International	$111,676	$53.69
   15	State Street	$111,432	$53.57	14
   16	Deft	$108,556	$52.19
   17	Blue Origin	$107,719	$51.79	13
   18	Pfizer	$104,075	$50.04	26
   19	Black & Veatch	$103,821	$49.91	162
   20	Thales	$102,125	$49.10	1

4. Writing an operations support manager job description

   An operations support manager job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of an operations support manager job description:

   Operations support manager job description example

   Our road transportation division is seeking an exceptionally talented, dependable, resourceful, and self-motivated Operations Support.
   
   Attention to detail, ability to respond effectively to changing workloads and priorities, and the ability to stay organized while helping others get organized are critical skills. A sense of humor, curiosity, and a desire to work with a smart and diverse group of people will make you an excellent addition to our team.
   What will you be doing?
   Client & Vendor communication Problem SolvingOrder Entry, Scheduling & TrackingAiding team in daily business execution and reporting Accounts Receivable management Invoicing oversight
   
   What are we looking for?
   1+ years of experience providing administrative assistance in a fast-paced environment Fluent English (any additional European languages are an asset) Excellent organization, planning, time management, and problem-solving skills Highly motivated, organized, and able to work effectively with minimal supervision Positive, proactive, and able to consistently exercise great judgment Ability to handle administrative details independently, while keeping management adequately informed Ability to prioritize and react with appropriate levels of urgency to multiple situations, requests and events that require quick response or turnaround Has effectively managed a high volume of work and performed efficientlyA demonstrated ability to respond effectively to changing workloads and priorities
   
   What does C.H. Robinson offer you?
   Real career possibilities and the opportunity to develop your talent in a fast moving, global organizationA fun, positive and open environment which encourages thinking outside the box Use and develop your language skills in our international work environment. Our offices speak over 26 European languages each day Compensation includes a monthly salary and bonus based on personal, team performance and business growth
   Career opportunities and workplace: C.H. Robinson - accelerating careers with immense opportunities and professional growth within the global supply chain industry. Start here. Accelerate here. Every individual working at C.H. Robinson is integral to the success of our customers and our company. C.H. Robinson is a Fortune 500, global company that values teamwork, initiative, accountability, and integrity from its employees. We work globally and innovate daily to enhance and execute supply chains that move goods around the world. The fast pace of the logistics industry translates into a high-energy and collaborative workplace environment. We are empowered to make decisions, help our customers grow, and accelerate our careers.
   No matter the product being shipped or from which corner of the globe, C.H. Robinson can help make it happen - quickly, securely, and reliably. Through personal connections and solid relationships, our employees use their in-depth knowledge, robust tools, and global network to help customers reach their goals quickly. Whether shipping by plane, rail, ship, or truck, C.H. Robinson has the knowledge, flexibility, and dedication to deliver the goods that make our world go ‘round.

   Copy this example

   

5. Post your job

   To find the right operations support manager for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with operations support managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit operations support managers who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your operations support manager job on Zippia to find and recruit operations support manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit operations support managers, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new operations support manager

   Once you've selected the best operations support manager candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   Once that's done, you can draft an onboarding schedule for the new operations support manager. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire an operations support manager?