Operations support manager resume examples for 2025
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How to write an operations support manager resume
Craft a resume summary statement
Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:
Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.
Step 2: Next put your years of experience in operations support manager-related roles.
Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.
Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.
Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the operations support manager position.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:
- Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
- Include as many relevant hard or technical operations support manager skills as possible for each job you apply to.
- Be specific with the skills you have and be sure you are using the most up to date and accurate terms.
Here are example skills to include in your “Area of Expertise” on an operations support manager resume:
- Customer Service
- Project Management
- Human Resources
- Professional Development
- Support Operations
- Process Improvement
- Customer Satisfaction
- Post Implementation
- Business Development
- ITIL
- Strong Analytical
- RFP
- Payroll
- ERP
- Technical Support
- Direct Reports
- Management System
- Lean Manufacturing
- PC
- KPIs
- Performance Management
- PeopleSoft
- ISO
- Customer Support
- Slas
- Customer Care
- Logistical Support
- Performance Metrics
- Sigma
- Level Agreements
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How to structure your work experience
Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the operations support manager position. Here is how to most effectively structure your work experience:
- List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
- Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs.
How to write operations support manager experience bullet points
Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:
- Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
- Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
- Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.
Here are examples from great operations support manager resumes:
Work history example #1
Technical Support Manager
Verizon
- Diagnosed and resolved cellular technical issues.
- Maintained communication with international customers, project managers, and administrators to identify issues and devise problem resolution strategies.
- Facilitated cross-functional requirements gathering sessions to obtain and document user requirements.
- Spearheaded effective project enhancement initiatives through detailed planning, testing, implementation, monitoring, and performance analysis.
- Provided support for Verizon's 802.11 Wireless devices.
Work history example #2
Operations Support Manager
HP
- Ensured consistent adherence to Microsoft / HP contract and SLAs.
- Provided intensive education to the support team to optimize effectiveness and increase sales rep satisfaction.
- Reduced substantial cost and increased test effectiveness through new test procedures and organizational structure.
- Directed leadership team responsible for meeting the 21 KPIs determined by a quality-driven client.
- Performed oversight and gate-keeping activities for new product introductions and refreshes.
Work history example #3
Credit Analyst
Bank of America
- Enhanced customer and associate satisfaction through coaching and facilitating service transactions with focus on efficiency and attention to detail.
- Assisted customers with originated, conventional, second, FHA and ARM loans.
- Applied awareness of commonly-used concepts, practices, and procedures within mortgage industry.
- Performed quality assurance reviews for government-sponsored enterprise (GSE) repurchase requests which entailed re-underwriting mortgage loans based on applicable guidelines.
- Handled large default/foreclosure portfolios of over 100 closings a month.
Work history example #4
Operation Supervisor
United Parcel Service
- Managed and implemented security and loss prevention procedures according to OSHA and DOT guidelines.
- Prepared and managed safety, security, and loss prevention procedures in accordance with company OSHA, and DOT policy guidelines.
- Facilitated compliance training courses and maintained compliance documentation per OSHA, DOT, EPA, FAA, and internal UPS standards.
- Led safety campaign by performing daily safety reminder early on to instill sense of safety as employees worked throughout the day.
- Supervised over the logistics operation in the Atlanta Hub were we handled over 50,000 packages a week maintaining OSHA standards.
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Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
High School Diploma
2009 - 2009
Bachelor's Degree in accounting
Western Washington University, Bellingham, WA
2002 - 2005
Highlight your operations support manager certifications on your resume
Certifications can be a crucial part of your resume. Many jobs have required certifications.
Include the full name of the certification, along with the name of the issuing organization and date of obtainment.
Here are some of the best certifications to have on operations support manager resumes:
- IT Information Library Foundations Certification (ITIL)
- Six Sigma Green Belt
- Project Management Professional (PMP)
- Certified Manager Certification (CM)
- Certified Operator Class IV
- Travel and Tourism Professional (TTP)