Operations Support Manager Resume Examples 2023

Research Summary. We analyzed 602 operations support manager resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like United States Army Corps of Engineers and TEKsystems. Here are the key facts about operations support manager resumes to help you get the job:

The average operations support manager resume is 624 words long
The average operations support manager resume is 1.4 pages long based on 450 words per page.
Customer service is the most common skill found on an operations support manager resume. It appears on 14.5% of resumes.

After learning about how to write a professional operations support manager resume, you can make sure your resume checks all the boxes with our resume builder.

Operations Support Manager Resume Example


Frank Ruiz Operations Support Manager Contact Information Bentonville, AR (830) 555-2449 fruiz@example.com Skills Financial Performance Management System New Procedures Performance Appraisals Site Operations Communication Internet Prospective Members Action Plans MSR Employment History Operations Support Manager 2016 - Present Walmart Bentonville, AR Manage 60 direct reports and upwards of 80 during peak seasons. Evaluated and coached by interacting with staff and trained new associates. Walked the store with Management team to evaluate sales floor and receiving areas. Assisted on sales floor as needed to maintain service standards. Improved safety performance in former safety hazardous area by achieving 370+ days safe without incident or OSHA recordable. Write & deliver reviews to direct reports. Service Operations Manager 2011 - 2016 Gold's Gym San Antonio, TX Managed personnel actions to include hiring and staff on-boarding procedures per established company policies. Provided Project Management support and guidance to three Government Program Managers on three separate $80M+ DHS acquisition programs. Developed standard operating procedures to allow for quick entry of German emergency services onto U.S. Service Supervisor 2010 - 2011 Walmart San Antonio, TX Assigned daily tasks and scheduling resulting in efficient workflow and streamlined customer service. Run the front-end, make cash till, Returns, monitor flow of customer service in check out lines. Finance Service Representative 2009 - 2010 U.S. Bank Portland, OR Achieved my Insurance License for Insurance Sales including annuities and life insurance. Collaborated with tellers and other business partners to deepen customer relationships. Created new accounts, handled teller transactions, sold and cross-sold bank products. Engaged in sales and service activities including opening accounts, selling/cross-selling bank products, input loans, process teller transactions. Assisted clients in achieve there financial goals in both retirement and non retirements accounts. Provide exceptional customer service through effective communication. Education High School Diploma 2009 - 2009


Willie Russell Operations Support Manager Contact Info Mayfield, OH (480) 555-7279 wrussell@example.com Skills Customer ServiceNew CustomersHuman ResourcesInternetCustomer AccountsKey Performance IndicatorsDirect ReportsCustomer ExpectationsCustomer InteractionContact Centers Employment History Operations Support Manager 2018 - Present Sears Holdings Mayfield, OH Managed the scheduling and procedures for 248 employees. Work with Loss Prevention department to identify Safety and Shrink areas and resolve before a loss to company occur. Coordinated with management in establishing shipping regulations, and followed policies and procedures. Preformed monthly loss prevention audits to ensure the store was adhering to government regulations and company policies. Call Center Manager 2013 - 2018 Progressive Mayfield, OH Analyze claims data, identify trends, develop and execute action plans to improve results. Executed various projects and corporate initiatives including staffing, scheduling, disaster recovery plans, and telephony for multiple call centers. Lead the Business Continuity project of over 100 individuals to maintain service level agreements during a catastrophe. Senior Customer Service Representative 2009 - 2013 Marc's Mayfield, OH Field customer relations calls & emails to determine resolutions for product, service and policy feedback. Answer phones, handle sales and returns on the POS system, merchandise the front end, and straighten and clean. Assist with sales floor product replenishment. Put new inventory in designated areas to be put out on the sales floor. Claim Specialist 2008 - 2009 Progressive Mayfield, OH Negotiated with attorneys for settlement of bodily injury claims. Maintain proper communication among internal & external clients. Education Bachelor's Degree Psychology 2000 - 2003 Liberty University Lynchburg, VA


Frank Ruiz Operations Support Manager Bentonville, AR fruiz@example.com (830) 555-2449 Experience Operations Support Manager 2016 - Present WalmartBentonville, AR Manage 60 direct reports and upwards of 80 during peak seasons. Evaluated and coached by interacting with staff and trained new associates. Walked the store with Management team to evaluate sales floor and receiving areas. Assisted on sales floor as needed to maintain service standards. Improved safety performance in former safety hazardous area by achieving 370+ days safe without incident or OSHA recordable. Write & deliver reviews to direct reports. Service Operations Manager 2011 - 2016 Gold's GymSan Antonio, TX Managed personnel actions to include hiring and staff on-boarding procedures per established company policies. Provided Project Management support and guidance to three Government Program Managers on three separate $80M+ DHS acquisition programs. Developed standard operating procedures to allow for quick entry of German emergency services onto U.S. Service Supervisor 2010 - 2011 WalmartSan Antonio, TX Assigned daily tasks and scheduling resulting in efficient workflow and streamlined customer service. Run the front-end, make cash till, Returns, monitor flow of customer service in check out lines. Finance Service Representative 2009 - 2010 U.S. BankPortland, OR Achieved my Insurance License for Insurance Sales including annuities and life insurance. Collaborated with tellers and other business partners to deepen customer relationships. Created new accounts, handled teller transactions, sold and cross-sold bank products. Engaged in sales and service activities including opening accounts, selling/cross-selling bank products, input loans, process teller transactions. Assisted clients in achieve there financial goals in both retirement and non retirements accounts. Provide exceptional customer service through effective communication. Skills Financial Performance Management System New Procedures Performance Appraisals Site Operations Communication Internet Prospective Members Action Plans MSR Education High School Diploma 2009 - 2009

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Operations Support Manager Resume templates

Zippia allows you to choose from different easy-to-use Operations Support Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Operations Support Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Operations Support Manager Resume Format And Sections

1. Add Contact Information To Your Operations Support Manager Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Operations Support Manager Resume Contact Information Example #1

Hank Rutherford Hill

St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Operations Support Manager Education

Majors

38.5%

6.9%

5.7%

5.0%

Operations Support Manager Resume Relevant Education Example #1

High School Diploma 2009 - 2011

Operations Support Manager Resume Relevant Education Example #2

Bachelor's Degree In Accounting 2002 - 2005

Western Washington University Bellingham, WA

3. Next, Create An Operations Support Manager Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Operations Support Manager Skills For Resume

Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Human Resources Skills
Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.
Professional Development Skills
Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.
Support Operations Skills
Support operations refer to a team responsible for helping other departments in an organization to improve productivity, work more effectively, oversee training and quality programs, and deliver better service to customers.
Business Development Skills
Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.
RFP Skills
RFP stands for request for proposal and is a document that contains details about a project or bids from contractors who are responsible for completing the project.
Payroll Skills
Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Top Skills for an Operations Support Manager

Source: Zippia.com

Customer Service, 14.5%

Project Management, 6.5%

Human Resources, 6.4%

Professional Development, 5.0%

Other Skills, 67.6%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Operations Support Manager Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Management Trainee

Hertz

Ensured positive customer experience, making Hertz #1 in car rental company experience.
Worked with branch manager to train and prepare to manage a Hertz Local Edition location.
Trained new employees in compliance with Hertz management and sales standards.
Used sales tactics to influence local dealerships and automobile repair shops, to send their customers to Hertz to rent vehicles.
Processed daily vehicle transaction reports and documents to ensure all HERTZ operation guidelines were in place at all times.

Work History Example # 2

Collections Representative

U.S. Bank

Maintained customer satisfaction through regular communication and quick resolution to issues and concerns.
Conducted individualize user testing for the Bankruptcy department.
Explained various mortgage programs to the members such as; FHA, Conventional, Farm, VA loans Harp programs.
Contacted delinquent borrowers verbally and in writing to collect loans according to standardized procedures.
Researched and obtained extensive knowledge of FDCPA debt recovery laws and assisted in recovering commercial debt from organizations.

Work History Example # 3

Operations Support Manager

Verizon

Developed structured accountability procedures, including performance metrics and weekly team conference calls.
Established database used for coaching and accountability at all levels of the organization from upper management to associate.
Coordinated logistics for customer win-back center resulting in regional associate access exceeding deadline by 6 months.
Resolved performance issues Motivated team members to successfully complete informal action plans and become contributing members.
Managed material inventory with Logistics Management.

Work History Example # 4

Systems Administrator

Motorola Solutions

Provided system administration for NFS.
Configured NIS, NIS+, DNS, NFS, and Sendmail services.
Supported and configured 250 Unix Workstations and the associated engineering environments of 400 Hardware engineers.
Developed automated paging system alerting personnel ASAP of system database outages.
Used CICS for rapid, high-volume online processing in a parts environment.

5. Highlight Your Operations Support Manager Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your operations support manager resume:

IT Information Library Foundations Certification (ITIL)
Six Sigma Green Belt
Project Management Professional (PMP)
Certified Manager Certification (CM)
Certified Operator Class IV
Travel and Tourism Professional (TTP)

More Certifications For Operations Support Manager

6. Finally, Add a Operations Support Manager Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

Common Operations Support Manager Resume Skills

Customer Service

Project Management

Human Resources

Professional Development

Support Operations

Process Improvement

Customer Satisfaction

Post Implementation

Business Development

ITIL

Strong Analytical

RFP

Payroll

ERP

Technical Support

Direct Reports

Management System

Lean Manufacturing

KPIs

Performance Management

PeopleSoft

ISO

Customer Support

Slas

Customer Care

Logistical Support

Performance Metrics

Sigma

Level Agreements

SME

Business Processes

SharePoint

POS

Training Programs

Operational Processes

Performance Reviews

Inventory Control

Cost Savings

Corrective Action

Disciplinary Actions

Performance Evaluations

Inventory Management

Windows

DOD

Unix

Key Management

Call Monitoring

Operations Support Manager Jobs

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Updated May 19, 2023