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Operations support manager skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Dr. Timothy Edwards,

Bruce Heiman Ph.D.

Operations support manager example skills

Below we've compiled a list of the most critical operations support manager skills. We ranked the top skills for operations support managers based on the percentage of resumes they appeared on. For example, 14.5% of operations support manager resumes contained customer service as a skill. Continue reading to find out what skills an operations support manager needs to be successful in the workplace.

15 operations support manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how operations support managers use customer service:

Developed operational solutions for implementing product releases and enhancements to the sales and customer service which resulted in increased customer retention.
Promoted customer services and loyalty program initiatives through one-on-one consulting while providing feedback through data analysis of overall performance results.

2. Project Management

Here's how operations support managers use project management:

Project management including data analysis for process improvements to enhance productivity and reduce costs and travel time for shipping and packaging.
Developed and implemented Project Management training & certification program, which resulted in positioning consultants as leaders in the industry.

3. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how operations support managers use human resources:

Manage employee communication program for human resources, information technology and privacy divisions.
Managed human resources and operations scheduling for a 33-person, bi-national workforce responsible for operating a $500M dollar radar system.

4. Professional Development

Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.

Here's how operations support managers use professional development:

Managed productivity and professional development of thirty resources and two supervisors including both exempt and non-exempt employees.
Ensured the technical and professional development of employees on the team.

5. Support Operations

Support operations refer to a team responsible for helping other departments in an organization to improve productivity, work more effectively, oversee training and quality programs, and deliver better service to customers.

Here's how operations support managers use support operations:

Reported directly to Director of Global Support operations and responsible for global software support operations and performance.
Managed a comprehensive mobility package necessary for life support operations at deployed locations.

6. Process Improvement

Here's how operations support managers use process improvement:

Coordinated the development and implementation of operational changes in production and process improvement projects to meet quality and efficiency objectives.
Program Manager for Process Improvements Created process to retire old technology and applications Created Quality Assurance testing framework.

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7. Customer Satisfaction

Here's how operations support managers use customer satisfaction:

Interfaced with marketing and customers on behalf of the Operational Engineering Support organization to ensure customer satisfaction.
Confirm all exceptions and escalations are processed correctly and efficiently guaranteeing customer satisfaction and one call resolution.

8. Post Implementation

Here's how operations support managers use post implementation:

Provided on-site set up, training and post implementation support for operational/system needs.

9. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how operations support managers use business development:

Spearheaded business development and acquisitions and directed management of resources, staffing, and scheduling.
Direct business development and operational execution for 15 stores throughout the Southern California area.

10. ITIL

Here's how operations support managers use itil:

Implemented patch and configuration changes utilizing ITIL based processes, minimizing unscheduled downtime and incomplete tasks.
Led the Service Desk implementation project, demonstrating process design capabilities, ITIL acumen, business acumen, and thought leadership.

11. Strong Analytical

Here's how operations support managers use strong analytical:

Demonstrated strong analytical and problem solving abilities.
Used strong analytical skills to take large sets of complex data from different sources to provide meaningful, actionable information.

12. RFP

RFP stands for request for proposal and is a document that contains details about a project or bids from contractors who are responsible for completing the project.

Here's how operations support managers use rfp:

Reduced performance monitoring software costs by $80K per year by leading an RFP effort to identify a new monitoring tool.
Selected as a subject matter expert on a team to respond to a Request for Proposal (RFP).

13. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how operations support managers use payroll:

Transitioned manual Time and Attendance System to automated Optimum Solutions Payroll System thereby eliminating redundant file maintenance.
Developed and maintained work schedules, interviewed and hired personnel, and monitored/controlled payroll expenses.

14. ERP

Enterprise Resource Planning (ERP) is computer software used by major corporations and organizations for conducting their management and accounting tasks efficiently. ERP systems bind different business processes with each other allowing smoother flow of data between them resulting in swift project assessment and completion.

Here's how operations support managers use erp:

Installed CMS (Canadian Manufacturing Systems) a manufacturing closed loop ERP system simultaneously while updating internal accounting methods.
Collaborate with business process owners and IT to design security controls within the SAP ERP system environment.

15. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how operations support managers use technical support:

Provided basic to highly complex technical support to resolve wireless carrier activation/setup, configuration, and usability questions for end customers.
Planned and oversaw day to day computer operations and provided effective technical support to end user population.

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What skills help Operations Support Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on operations support manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What soft skills should all operations support managers possess?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Languages beyond English (fluency in written and oral)

-Ability to work collegially in a diverse cultural setting

-Ability to identify good problems on which to work in a competent manner

-Ability/flexibility to interact/work productively with people who have serious constraints on their time owing to other work or personal commitments/issues

-Some of my answers to Q1 above would also apply here

What hard/technical skills are most important for operations support managers?

Dr. Laurent Josien

Associate Professor, Chair of the Marketing and Entrepreneurship Department, SUNY Plattsburgh

Time management and analytical skills will help you succeed in any career you choose.

What operations support manager skills would you recommend for someone trying to advance their career?

Steve Wages Ph.D.

Director, Cloverdale Center for Youth and Family, Faulkner University

I recommend they use this time to fill in the gaps, no pun intended, in their program of studies by expanding their knowledge base. All educational programs have gaps in the training, content areas which are not addressed adequately. For example, my counseling program was highly regarded, yet I had little to no content related to aging studies, parenting, or personal finances, etc. Further, the content of counseling programs is problem-centered or remedial, conceptually focused on tertiary prevention.

Consequently, graduates are not exposed to a large body of research and literature related to human development, individual wellness, and family strengths which would greatly inform and enhance their assessment and intervention strategies employed in counseling. I believe the more we can do to strengthen our understanding of healthy individual and family wellness, the better equipped we will be to address unhealthy relationships and family dynamics. Put another way, being well grounded in primary and secondary prevention will further equip the pastoral counselor's efforts at intervention. Again, use this time to acquire relevant knowledge and content that most counseling programs do not address extensively.

What type of skills will young operations support managers need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for an operations support manager stand out to employers?

Kerem Cakirer Ph.D.

Senior Lecturer, Indiana University Bloomington

The labor market is not so different than any market with demand and supply. The demand from employers will shift towards more technical (software, coding, computer language programming) and analytical (problem solving on your own) skills than social skills overall. Being capable of writing or/and understanding computer languages will be a must have skill in the very near future. Communication skills over online platforms or social media platforms will play a huge role when employers are making a hiring decision. The data supports that businesses are using more online platforms than ever. I am projecting that there won't be any business travels or on-site client meetings in the near future. Exceling in different types of software, and being able to learn a new one easily, will become more important than people skills in businesses. Employers will seek for candidates, who are capable of achieving tasks in a more off-site (outside the office) environment through a deadline, and who can utilize multiple different softwares at their hand to solve business problems. As far as how the hiring process would go, we might see employers using artificial intelligence to make hiring decisions over some online platform soon. Essentially, this means that the candidates will be assessed with a more quantitative measure than ever. An evaluation measure by the AI, which will take soft and digital skills more into account.My final words are: The pandemic is still a burden to the humankind but the world will prevail. This year could be the inception of a new era in terms of how businesses run.

Do you want to know more?

List of operations support manager skills to add to your resume

The most important skills for an operations support manager resume and required skills for an operations support manager to have include:

Customer Service
Project Management
Human Resources
Professional Development
Support Operations
Process Improvement
Customer Satisfaction
Post Implementation
Business Development
ITIL
Strong Analytical
RFP
Payroll
ERP
Technical Support
Direct Reports
Management System

Lean Manufacturing
PC
KPIs
Performance Management
PeopleSoft
ISO
Customer Support
Slas
Customer Care
Logistical Support
Performance Metrics
Sigma
Level Agreements
SME
Business Processes
SharePoint
POS

Training Programs
Operational Processes
Performance Reviews
Inventory Control
QA
Cost Savings
Corrective Action
Disciplinary Actions
Performance Evaluations
Inventory Management
Windows
DOD
Unix
Key Management
Call Monitoring

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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