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Top Operations Support Manager Skills

Below we've compiled a list of the most important skills for an operations support manager. We ranked the top skills based on the percentage of operations support manager resumes they appeared on. For example, 19.8% of operations support manager resumes contained procedures as a skill. Let's find out what skills an operations support manager actually needs in order to be successful in the workplace.

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The six most common skills found on Operations Support Manager resumes in 2020. Read below to see the full list.

1. Procedures

high Demand

Procedures are the established ways to perform a certain task. It is like an action plan for a team to perform their duties. It's like a map that can save one from being confused or roaming about while attempting to achieve a goal. When an organization uses procedures, it promotes positive practices and sets a good precedent

Here's how Procedures is used in Operations Support Manager jobs:
  • Collaborate with departmental staff weekly to facilitate the accurate and timely writing, editing and preparation of Standard Operating Procedures.
  • Created and implemented operational processes and procedures that conformed to stringent audit compliance reducing the need for outside consulting assistance.
  • Developed and implemented quality assurance policies and procedures improving relationship and service satisfaction for both EDS and service bureau clients
  • Anticipated and implemented procedures and programs to meet company goals which improved the efficiency and productivity of Sales Operations.
  • Standardized procedures to improve performance and facilitate movement of Operations Specialists - Purchasing/Logistics between the various remote operations
  • Reworked customer engagement procedures to eliminate elongated tier resolution process cutting engineering process time by 100%.
  • Evaluated internal control procedures in production and scrap reporting resulting in improved inventory accuracy and inventory turns.
  • Administered corporate policies and procedures and ensures compliance with legal and regulatory requirements of Trust operations.
  • Work with manufacturing team to implement product enhancements, quality control programs and lean manufacturing procedures.
  • Plan and developed directives, established and maintained policies and procedures for Battalion logistics management programs.
  • Designed new procedures and successfully facilitated the completion of the installation on an expedited schedule.
  • Project lead for integration of cargo operating policy and procedures post merger announcement with Northwest.
  • Re-engineered existing call center to employ best practices and introduce Workforce Management process and procedures.
  • Reduced annual expenditures by 50% by renegotiating contracts and standardizing purchasing procedures and methods.
  • Established and managed internal and external communications regarding company policies and procedures including on-line manuals.
  • Developed and implemented unit technical data governing routine, contingency and emergency operations procedures.
  • Published departmental procedures based on audit findings to reduce or eliminate future production defects.
  • Ensured adherence to procedures, policies and company guidelines and initiatives through performance monitoring.
  • Managed regional fleet maintenance programs, developed and implemented procedures, monitored budgets.
  • Maintained confidential records, employee files, corrective action notifications and termination procedures.

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2. Customer Service

high Demand

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how Customer Service is used in Operations Support Manager jobs:
  • Developed operational solutions for implementing product releases and enhancements to the sales and customer service which resulted in increased customer retention.
  • Promoted customer services and loyalty program initiatives through one-on-one consulting while providing feedback through data analysis of overall performance results.
  • Recruited, mentored and developed customer service agents and nurtured an environment where they could excel through encouragement and empowerment.
  • Partnered with management staff to create an efficient customer service oriented call center while maintaining a positive workplace environment.
  • Developed and organized customer service team from scratch, implementing standardized procedures that supported and contributed to increased revenue.
  • Established and managed department in new post-merger centralized customer service support organization to maximize merger synergies and improve performance.
  • Planned, established and effectively managed highly productive 35-employee department supporting outsourced hospital customer service and accounts receivable follow-up.
  • Evaluate customer requests for service charge refunds and process necessary paperwork to refund customer service as necessary.
  • Managed customer specific projects, network optimization programs, and resolution of customer service delivery issues.
  • Monitored employee productivity for the customer service department and optimized order flow to reduce production costs.
  • Directed all training requirements for customer service desk operations and work order management control operations.
  • Developed and improved processes to ensure customer service levels meet organizational goals and customer expectations.
  • Supervised the technical efficiency, customer service relationships, and established daily operational goals.
  • Identified areas for improvement in customer service and resolved excessive labor costs.
  • Ensured consistent achievement of customer service levels, standards and satisfaction.
  • Managed client and customer service departments overseeing all satisfaction-related issues.
  • Established standardized metrics package for six separate customer service organizations.
  • Developed and implemented a Customer Service training manual.
  • Act as dispatcher, set up pick-up and deliveries, update computer, route drivers, Customer service, and troubleshoot.
  • Hired, trained and supervised 8 professionals and 37 staff in accounting, IT, receiving, shipping & customer service.

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3. Project Management

high Demand

Here's how Project Management is used in Operations Support Manager jobs:
  • Project management including data analysis for process improvements to enhance productivity and reduce costs and travel time for shipping and packaging.
  • Developed and implemented Project Management training & certification program, which resulted in positioning consultants as leaders in the industry.
  • Provided leadership to direct reports including reviews, project management functions and training and development initiatives.
  • Researched best practices and pioneered an internal training and certification program for our Project Management consultants.
  • Performed Project Management Methodology required to meet program requirements and avoid risk associated with project completion
  • Project Management lead for special headquarters Information technology product data merge exercise.
  • Delegate effectively and supervise task execution of all aspects of project management.
  • Project management from recommendations to implementation including sourcing vendors and materials.
  • Provided project management and technical expertise on all deployments.
  • Project management supporting national and local brokerage operations.
  • Delivered project management and customization for clients.
  • Project management and facility improvement programs.
  • Lead and mentored project managers on approved IT methodologies, process and project management and best practices, techniques and tools.
  • Passed comprehensive certification exam to become a Project Management Professional (PMP) through the Project Management Institute (PMI).
  • Served as the Operations Support Manager for Exceed Corporation with additional project management and support on federal and state contracts.
  • Managed all aspects of the customer experience including ordering, retention, project management, billing, and sales.
  • Consulted internally on all aspects of Project Management to include Design, Procurement, Contracts, Staffing and Construction.
  • Provided project management on all LAN Upgrades, supervise, mentor and provide direction to junior/senior project managers.
  • Provided project management for client projects and system implementations for new lines of business and system upgrades.
  • Coached/Mentored three Team Leads and trained my replacement before being promoted to the strategic Project Management position.

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4. Facility

high Demand

A facility is a location where different operations take place. For example, military and athletic events take place in military and sports facilities. In a nuclear test facility, physicists focus on nuclear research. We can use the word to refer to structures, buildings, and resources that individuals offer for a specific function. Shopping facilities, for instance, are locations where we can purchase goods. Medical facilities may refer to either medical devices or a physical structure. A facility can be used to describe an installation or any other building which is a location where something can be done. It can also be an example of a commercial or administrative building such as a resort, school, office facility, sports stadium, or convention center.

Here's how Facility is used in Operations Support Manager jobs:
  • Created and implemented successful plan to shift inventory replenishment from California warehouse to Utah facility resulting in inventory carry costs savings.
  • Ensured employees were adequately trained for successful and safe implementation of conduct of operations processes including nuclear facility requirements.
  • Conducted periodic facility checks to ensure compliance, briefed personnel/managers and provided guidance for alleviating identified security shortfalls.
  • Directed experiment design, development, testing, evaluation, and integration of three-simulator facility.
  • Conduct online research to become familiar with industry standards consistent with facility metering strategies.
  • Managed inventory control, logistics, secondary containment processes, and facility upgrade/repair quotations.
  • Managed capital improvement projects and facility maintenance needs for 20+ locations.
  • Created and executed processes identified for national support at centralized facility.
  • Reviewed and edited CAD drawings for vehicle and facility modifications.
  • Completed multiple successful Department Manager Reliefs at the London Facility.
  • Increased inventory accuracy to 99.8% in controlled warehouse facility.
  • Coordinated daily integrated operations and testing for multiple facility divisions.
  • Research Support Manager for full-mission air-transport flight operations research facility.
  • Led business expansion plan and facility improvement project.
  • Facilitated Lean initiatives for facility.
  • Managed a team of over 50 hourly and salaried (non-union) support employees in a high volume central distribution facility.
  • Coordinate implementation of the training/production environments prior to go-live at each facility (event processing, data loads, etc).
  • Staffed and managed three shifts of Equipment Engineering as well as Facility Maintenance groups with a combined headcount of 40 employees.
  • Developed processes of assured supply of solutions and services to support five (5) manufacturing suites in production facility.
  • Manage and integrate work scopes, programs, and schedules into existing facility operations with minimal disruption of operating strategies.

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5. Human Resources

high Demand

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how Human Resources is used in Operations Support Manager jobs:
  • Utilized technical expertise in planning and executing operations to include logistics, security, mobilization, maintenance and delegating human resources.
  • Manage employee communication program for human resources, information technology and privacy divisions.
  • Managed human resources and operations scheduling for a 33-person, bi-national workforce responsible for operating a $500M dollar radar system.
  • Coordinated efforts with the Office of Human Resources and the Administrative Office on major office moves, new employee arrival/departure.
  • Reviewed monthly management reports and responses from regional managers, vault compliance, cash management and human resources.
  • Worked in conjunction with Human Resources to hire, train and supervise campus managers and compliance staff.
  • Supported forward deployed personnel with logistics, management, human resources and travel support as needs dictated.
  • Maintained the Human Resources Information System (HRIS) Database - ADI and Performance Manager.
  • Developed AD Human Resources Protocol, wrote and updated the IA ARNG AD Regulation.
  • Recruited and hired Human Resources representative; great fit and exceptional part of staff.
  • Prepared financial, payroll, human resources and accounts payable reports; reconciled records.
  • Provide human resources (HR) and performance management reporting for sales personnel.
  • Worked with Human Resources specialists on developing employees' job duties and responsibilities.
  • Mentor and develop staff, Perform Human Resources Responsibility.
  • Assist with Human Resources programs and initiatives as directed by the Regional HRTeam.

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6. Professional Development

high Demand

Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.

Here's how Professional Development is used in Operations Support Manager jobs:
  • Managed productivity and professional development of thirty resources and two supervisors including both exempt and non-exempt employees.
  • Ensured the technical and professional development of employees on the team.
  • Trained, coached and coordinated professional development of team.
  • Managed professional development of personnel through counseling, performance evaluations, training, selection, promotion, and assignment of responsibilities.
  • Planned and executed operations, training, certification and professional development for 22 personnel while certifying over 1,500 personnel annually.
  • Identify individual employees who show management potential and delegate tasks for enhanced learning and professional development opportunities.

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7. Ensure Compliance

high Demand

Ensure compliance means that all the standards that have been set are being maintained. Making sure that all the policies are being followed also assists in ensuring compliance.

Here's how Ensure Compliance is used in Operations Support Manager jobs:
  • Maintain compliance with organizational standards and objectives.
  • Conduct all training required of employees to ensure compliance with company policy as well as state and federal regulations.
  • Coordinated annual reviews / audits of publications programs to ensure compliance with guidelines and regulations.
  • Oversee the quality of staff work to ensure compliance with internal guidelines and external regulations.
  • Initiated a 5-month password reset project to ensure compliance with HIPAA and hospital regulations.
  • Perform weekly Y-Jack / SidebySides with agents to ensure compliance and provide immediate feedback.
  • Managed many projects to ensure compliance with legal standards, and drive business results.
  • Inspect and evaluate assigned yards, equipment, and practices to ensure compliance with HSE policies/procedures and OSHA standards.

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8. Support Operations

high Demand

Here's how Support Operations is used in Operations Support Manager jobs:
  • Reported directly to Director of Global Support operations and responsible for global software support operations and performance.
  • Managed a comprehensive mobility package necessary for life support operations at deployed locations.
  • Evaluated combat support operations which increased productivity and optimized quality.
  • Provided procedural guidance on support operations job.
  • Trained 16 section sergeants about support operations for supply warehouses, 60 soldiers in processing supply receipts of turn-in property items.
  • Support Operations Manager for over 4,600 Soldier in a widely dispersed organization, in support of the Army's Modernization Strategy.
  • Lead and/or support operational projects to deliver improvements in safety, quality, delivery, cost, employee and nature.
  • Managed the Brigade Support Operations, consisting of six (6) different sections, made up of 76 personnel.
  • Tasked with Discovery of new technologies, evaluating, testing and implementing them as needed to improve support operations.
  • Expanded the Dealer Support Organization by 15 Dealer Support Operations Associates, expanded service hours to include weekends.
  • Served as Direct Support Operations Manager, conducting operations throughout the7th and 5th Fleets areas of responsibility.
  • Service Request Team manages access of systems, password resets and other functions to support operations.
  • Led team of partner managers responsible for the overall European customer support operations.
  • Manage the Safety and Quality Managers support Operations on a VP level.
  • Support Operation Sergeants Major, for the 101 Combat Aviation Brigade.
  • Standardized supply formularies, ordering processes, and eliminated petty cash and superfluous equipment as process improvement projects support operations initiatives.
  • Represented Solutions Support Operations on various strategic committees including IT development and systems analysis.
  • Manage program support operations for over 100 full time, exempt employees in support of classified CONUS and OCONUS programs.
  • Led and conducted training for 125 personnel in Area Support operations for USAG Ansbach installations and community.
  • General and Operational Manager for the 10th Sustainment Brigade Support Operations Section consisting of 121 personnel.

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9. Technical Support

high Demand

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how Technical Support is used in Operations Support Manager jobs:
  • Provided basic to highly complex technical support to resolve wireless carrier activation/setup, configuration, and usability questions for end customers.
  • Planned and oversaw day to day computer operations and provided effective technical support to end user population.
  • Directed technical support activities and computer operations center, delivering computer services to the company.
  • Helped created corporate technical support department.
  • Provide 1st level technical support for both Digital Video and High Speed Internet services in a Call Center TSO model environment.
  • Provided strategic, analytic and systems support to a global technical support team in the mobile game advertising service space.
  • Initiated team-building activities to keep morale high during a time of change to ensure retention of the technical support associates.
  • Managed technical support specialists who supported five geographic regions and more than 45 payroll specialists who serviced 70K+ employees.
  • Managed daily operations and technical support of over 30,000 users across the US with on-site support at corporate HQ.
  • Led innovation of new processes for Technical Support Services to improve first-time change approval to 98%.
  • Developed successful marketing strategy for new contracts for professional and technical support services contract with DOE/BPA.
  • Boosted service contracts and revenue levels via move of technical support center to 24x7x35 operation.
  • Provided technical support for NOC in troubleshooting customer circuits, SONET/SDH, DWDM and GigE.
  • Trained staff and customers on technical support, system administration, and technical system operation.
  • Managed multiple support teams that provide Technical Support to Internal Users, Clients and Consumers.
  • Managed product line technical support, data reporting groups and developed the field support team.
  • Managed in-house & contracted technical support leads, product owners for project implementation routines.
  • Provide technical support for every department at the plant in regard the system.
  • Provided management and oversight of technical support for Ex-Im Bank's annual conference.
  • Managed the schedule, training, and day-to-day operations of OPNET Technical Support

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10. Company Policies

high Demand

Rules and regulation set by a company that reflect the company's code of conduct are called company policies. These rules apply to people anywhere in the company. The policies may apply inside and outside of the workplace. Company policies are mentioned in an organization's handbook.

Here's how Company Policies is used in Operations Support Manager jobs:
  • Reviewed P&L statements and designed company policies to ensure financial solvency.
  • Conducted site visits to ensure Company program compliance.
  • Make personnel decisions regarding hiring, compensation, promotions, discipline and termination of administrative staff in accordance with company policies.
  • Served as key driver in optimizing asset utilization, ensuring compliance with customer and company policies and governmental laws and regulations.
  • Assisted in proposal preparation in accordance with Cost Estimating System requirements, company policies and government regulations.
  • Participated and coordinated the implementation of company policies and developing long range goals and objectives in accordance with corporate objectives.

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11. Business Development

high Demand

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how Business Development is used in Operations Support Manager jobs:
  • Implemented business plan with management team to improve manufacturing efficiency, operational cost, and delivery performance.
  • Spearheaded business development and acquisitions and directed management of resources, staffing, and scheduling.
  • Direct business development and operational execution for 15 stores throughout the Southern California area.
  • Execute Organization's Business Plan and coordinate sales personnel training initiatives.
  • Managed all aspects of business relationship during the business development process.
  • Provided expertise for Business development needs and contract compliance.
  • Developed Department Business Plan and Budget.
  • Assisted in new business development for company including hiring, training, designing tour dynamics, and managing all daily operations.
  • Led deployment of key initiatives based on LOB strategic and business plans, operating processes, standards, and quality assurance.
  • Tracked opportunities at various stages, as well as action items for business development team members in HQ and overseas affiliate office
  • Conducted business plan studies to lead and evaluate opportunities for flight department implementation: Fleet comparisons, satellite base study.
  • Provide input to the marketing plan; identify potential growth markets and opportunities for business development; produce advertising materials.
  • Performed business development tasks, including proposal writing, client liaison duties, organizing vendor benefits, etc.
  • Assisted with development of annual Division Business Plans, Business Development and Special Projects, as assigned.
  • Developed business plans for the operational areas as well acted as liaison between operations and IT.
  • Serve as special point of contact for regional vice president of operations supporting new business development.
  • Handled reporting, analysis, and data tracking activities for business development center.
  • Designed and implemented business plans and assisted in prep of annual operating budget.
  • Comprised a business plan that resulted in listed key achievements.
  • Project Manager for key projects in business development.

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12. Action Plans

high Demand

Here's how Action Plans is used in Operations Support Manager jobs:
  • Provided profit based and guest focused action plans with the best practice recommendations through quarterly restaurant visitations and evaluations.
  • Administered performance management by diagnosing improvement opportunities, providing effective feedback and coaching with corrective action plans.
  • Monitored operational quality, and developed necessary action plans to provide optimal meal service to customers.
  • Compiled a list of top reasons for published errors resulting in revenue loss and customer dissatisfaction and implemented corrective action plans.
  • Created store action plans following completed inspections on every visit by reviewing a detailed checklist and pictures of habits.
  • Interviewed, hired, and coached agents, providing developmental action plans in order to challenge them to excel.
  • Developed and implemented associate action plans for poor performers resulting in a 60% increase in agent productivity.
  • Create action plans to drive improvements in employee performance and monitor progress on a weekly basis.
  • Coached, counseled and led the development of action plans as needed.
  • Develop action plans with individual staff to correct these deficiencies.
  • Handle employee disciplinary action plans.
  • Provided on-going feedback to direct reports, identifying any performance struggles and developing action plans.

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13. Itil

high Demand

Here's how Itil is used in Operations Support Manager jobs:
  • Implemented patch and configuration changes utilizing ITIL based processes, minimizing unscheduled downtime and incomplete tasks.
  • Led the Service Desk implementation project, demonstrating process design capabilities, ITIL acumen, business acumen, and thought leadership.
  • Assisted in the development of a new internal maintenance process based on the Information Technology Infrastructure Library (ITIL) program.
  • Improved the Change management, Incident Management and Problem Management process for all applications as per ITIL standards.
  • Implemented ITIL Service Management processes, strategies and services.
  • Assigned and delegated tasks to ITIL Implementation Team.
  • Assisted with the implementation of ITIL best practices to fit the organization's growing service-level requirements.

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14. RFP

high Demand

RFP stands for request for proposal and is a document that contains details about a project or bids from contractors who are responsible for completing the project.

Here's how RFP is used in Operations Support Manager jobs:
  • Reduced performance monitoring software costs by $80K per year by leading an RFP effort to identify a new monitoring tool.
  • Selected as a subject matter expert on a team to respond to a Request for Proposal (RFP).
  • Single point of contact for Technical Sales assistance, including system sizing, support pricing, and RFP responses.
  • Manage Vendor relationships and contract negotiations; often times requiring Request For Proposal RFP programs.
  • Composed Request for Proposal (RFP) responses for new MSO business.
  • Instituted an RFP process to improve competitiveness.
  • Manage RFP's * Change Management Advisory Board (CAB).

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15. Special Projects

average Demand

Those tasks that are given to the star performer of the organization are termed "special projects". These special projects are designed to add value to the organization and achieve high level goals. Employees who are part of special projects get to learn new skills and apply their existing skills differently. It also allows them to connect with colleagues working in another department.

Here's how Special Projects is used in Operations Support Manager jobs:
  • Perform special projects as assigned in the general areas of problem identification and resolution.
  • Participated in making decisions that affects the profitability of the Credit Union; serving in committees and special project involvement.
  • Supported staff of 15 and managed $250K annual budget and special projects budget $25K.
  • Lead special projects within the agency to meet and support the demands of the Executive Director.
  • Managed application of Lean, Lean+, and Employee Involvement methodologies across multiple special projects.
  • Facilitated cross-functional meetings to resolve Y2K incidents, problems and led special projects.
  • Assist manager with quality, monitoring agents, and working special projects.
  • Assist branches with special projects, roll outs and news business.
  • Supported Division VP via special projects.
  • Issue task Id's for Special Projects.

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16. Payroll

average Demand

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how Payroll is used in Operations Support Manager jobs:
  • Transitioned manual Time and Attendance System to automated Optimum Solutions Payroll System thereby eliminating redundant file maintenance.
  • Developed and maintained work schedules, interviewed and hired personnel, and monitored/controlled payroll expenses.
  • Maintain accurately all required reports/paperwork, payroll, performance reviews, AIC, and personal record statistics through established paperwork guidelines.
  • Handled accounts payable and receivable, prepared bank deposits, controlled inventory, payroll, collections and maintained equipment and technology.
  • Total operations include: P&L statement, payroll budgeting, and cash +/- budgeting along with petty cash budgeting.
  • Drive and maximize store sales, control and minimize shrink, and control payroll within budget to achieve store goals.
  • Manage government and private market contracts for individuals with disabilities, including direct supervision, scheduling, payroll and budgets.
  • Conducted all manner of personnel management, including work schedules, vacation coordination, remediation training, and payroll.
  • Oversee Operations for Worker's Compensation and return to work programs, Procurement Contracts and Payroll for 432 employees.
  • Resolved issues with Payroll and HR groups for all centers covering 3 regions and two separate union contracts.
  • Run daily financial reports on Wal-Mart Financial SMART system, for balancing, budgeting, and payroll.
  • Manage and support compliance and payroll with EEO, DFEH, and Wage & Hour Regulations.
  • Typeset obituaries and programs for church services, prepare billing statements and process payroll.
  • Partner with Shared Services Center to determine root cause of payroll, billing issues.
  • Process appraisal/development plan, keep time sheets, manage payroll, and account payable/receivable.
  • Maintain monitoring process that corrects errors in shift premium calculations prior to payroll processing.
  • Process payroll for entire agency, monitor and approve leave requests for staff.
  • Learned how to responsible for reporting hours worked to accounting for payroll distribution.
  • Acted as the Cost Controller, Warehouse Manager, and Payroll Manager.
  • Manage and process all payroll systems for all employees exempt and non-exempt.

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Online Courses For Operations Support Managers

One of the best ways to acquire the skills needed to be an operations support manager is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since operations support managers benefit from having skills like procedures, customer service, and project management, we found courses that will help you improve these skills.

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Operations Management
edX (Global)

Have you ever wondered about the right methods to improve productivity, configure your supply chain or address the demand on hand? In recent years, businesses have strived to improve productivity and quality, reduce costs and delivery times, and embrace flexibility and innovation. These strategies are part of the Operations Management (OM) activities that service and manufacturing organizations engage in. Operations Management helps you to understand the role of OM in a firm and to develop...

ISO 50001. Energy management system
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4.4
(466)

Implement and audit an Energy management system as per ISO 50001:2018...

Learning VMware vRealize Operations Manager
udemy
4.7
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Increase your productivity and efficiency with the vRealize Operations Manager...

Hotel Management Fundamentals - Hotel Management Operations
udemy
4
(342)

Learn hotel management basics, dive into hotel operations, succeed in your hotel management career and become a manager...

Business Continuity Management System. ISO 22301.
udemy
4.5
(2,425)

Prepare and respond to disruptive events. Continue operation. That's business continuity...

ISO 9001:2015 Quality Management System Auditor Course
udemy
4.4
(4,345)

How to audit or implement a Quality Management System as per ISO 9001:2015...

Certification Course in Human Resource Management
udemy
4.2
(486)

Curriculum commensurate to Top B Schools Management Program: with downloadable resources, quiz, assessments & exercise...

ISO 14001:2015 Environmental management system
udemy
4.4
(2,167)

How to implement an Environmental Management System and obtain ISO 14001:2015 certification...

Performance Management For Managers
udemy
4.4
(2,404)

Learn to successfully monitor, encourage and positively improve the performance of employees in the workplace...

Project Management Fundamentals
ed2go

Gain the skills you'll need to succeed in the fast-growing field of project management...

Business Operations Specialist
ed2go

Business Operations Specialist...

ISO 31000. Risk manager training
udemy
4.5
(905)

The risk management framework of ISO 31000 and the risk techniques of IEC 31010...

Operations Research: an Active Learning Approach
edX (Global)

Operations management deals with operational planning and control issues, and is needed in all sectors of the society. One of the challenges to operations manager is how to make use of the available resources in the best way for meeting a certain objective. Quantitative approaches are inevitably needed in tackling many of such problems. Operations Research (OR) deals with problem formulation and application of analytical methods to assist in decision-making of operational problems in planning...

Supply Chain Operations
coursera

Have you ever wondered how products and services are created exactly the same thousands of times over? And how companies are able to smooth out operations to manufacture efficiently, effectively, and without any waste? How is such precision possible? The answer lies at the heart of operations. In the Supply Chain Operations course, we introduce and apply essential process improvement tools to achieve perfection. After completing this course, you will be able to apply the Six Sigma methodology fo...

Project Management Fundamentals II
ed2go

Learn the essential skills that every project manager needs to successfully plan and manage projects...

Effectively Managing Employee Performance
udemy
4.4
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Learn how to prevent performance problems, identify, counsel, and take action...

Agile Crash Course: Agile Project Management; Agile Delivery
udemy
4.4
(44,715)

Get Agile Certified & Learn about the key and most important concepts and tools of Agile Project Management (Scrum)...

Performance Management: Build a High Performing Team
udemy
4.3
(1,303)

Transform the way you manage your teams performance...

Scaling Operations: Linking Strategy and Execution
coursera

Over the past several decades, operations strategy has played an increasingly important role in business' success. In this course, we will equip you with concepts and tools to build operations in a way that not only supports your competitive strategy, but also allows you to create new opportunities in the market place. Scaling operations: Linking strategy and execution is a five-week course dedicated to making strategic decisions that are grounded in operational reality. Together, we will study...

20 Most Common Skill For An Operations Support Manager

Procedures19.8%
Customer Service12.8%
Project Management4.9%
Facility4.9%
Human Resources4.4%
Professional Development3.5%
Ensure Compliance3%
Support Operations3%

Typical Skill-Sets Required For An Operations Support Manager

RankascdescSkillascdescPercentage of ResumesPercentageascdesc
1
1
Procedures
Procedures
19.8%
19.8%
2
2
Customer Service
Customer Service
12.8%
12.8%
3
3
Project Management
Project Management
4.9%
4.9%
4
4
Facility
Facility
4.9%
4.9%
5
5
Human Resources
Human Resources
4.4%
4.4%
6
6
Professional Development
Professional Development
3.5%
3.5%
7
7
Ensure Compliance
Ensure Compliance
3%
3%
8
8
Support Operations
Support Operations
3%
3%
9
9
Technical Support
Technical Support
2.6%
2.6%
10
10
Company Policies
Company Policies
2.3%
2.3%
11
11
Business Development
Business Development
2.1%
2.1%
12
12
Action Plans
Action Plans
2%
2%
13
13
Itil
Itil
2%
2%
14
14
RFP
RFP
1.8%
1.8%
15
15
Special Projects
Special Projects
1.7%
1.7%
16
16
Payroll
Payroll
1.5%
1.5%
17
17
ERP
ERP
1.5%
1.5%
18
18
Direct Reports
Direct Reports
1.5%
1.5%
19
19
Key Performance Indicators
Key Performance Indicators
1.5%
1.5%
20
20
Peoplesoft
Peoplesoft
1.5%
1.5%
21
21
KPI
KPI
1.3%
1.3%
22
22
Performance Management
Performance Management
1.3%
1.3%
23
23
PC
PC
1.2%
1.2%
24
24
ISO
ISO
1.1%
1.1%
25
25
SLA
SLA
1.1%
1.1%
26
26
Management System
Management System
1.1%
1.1%
27
27
Internet
Internet
1%
1%
28
28
Daily Operations
Daily Operations
1%
1%
29
29
Customer Care
Customer Care
0.9%
0.9%
30
30
Metrics
Metrics
0.8%
0.8%
31
31
External Customers
External Customers
0.8%
0.8%
32
32
Logistics
Logistics
0.8%
0.8%
33
33
Information Technology
Information Technology
0.8%
0.8%
34
34
Sigma
Sigma
0.7%
0.7%
35
35
Service Level Agreements
Service Level Agreements
0.7%
0.7%
36
36
SME
SME
0.7%
0.7%
37
37
POS
POS
0.6%
0.6%
38
38
Sharepoint
Sharepoint
0.6%
0.6%
39
39
Business Process
Business Process
0.6%
0.6%
40
40
Operational Processes
Operational Processes
0.6%
0.6%
41
41
Training Programs
Training Programs
0.6%
0.6%
42
42
Performance Reviews
Performance Reviews
0.5%
0.5%
43
43
QA
QA
0.5%
0.5%
44
44
New Processes
New Processes
0.5%
0.5%
45
45
Inventory Control
Inventory Control
0.5%
0.5%
46
46
Business Units
Business Units
0.5%
0.5%
47
47
Company Standards
Company Standards
0.4%
0.4%
48
48
Cost Reduction
Cost Reduction
0.4%
0.4%

208,629 Operations Support Manager Jobs

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