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Top 50 Operations Support Manager Skills

Below we've compiled a list of the most important skills for a Operations Support Manager. We ranked the top skills based on the percentage of Operations Support Manager resumes they appeared on. For example, 11.8% of Operations Support Manager resumes contained Customer Service as a skill. Let's find out what skills a Operations Support Manager actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Operations Support Manager

1. Customer Service
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high Demand
Here's how Customer Service is used in Operations Support Manager jobs:
  • Promoted customer services and loyalty program initiatives through one-on-one consulting while providing feedback through data analysis of overall performance results.
  • Directed all training requirements for customer service desk operations and work order management control operations.
  • Ensured consistent achievement of customer service levels, standards and satisfaction.
  • Developed and implemented a Customer Service training manual.
  • Resolved escalated customer service issues.
  • Managed staff of seven to accomplish the production, day-to-day operations and customer service functions of the data services area.
  • Lead a team of 10 individuals within the Customer Service and Shipping/Receiving Departments for a consumer packaging facility.
  • Included customer service, kitchen and dining area sanitation, hot and cold food preparation and delivery service.
  • Served as back-up for Production Manager, Customer Service Manager and Shipping Manager during times of absences.
  • Worked collaboratively with Procurement, Sales, Product, Audit, Customer Service, and Technology Departments.
  • Identify customer needs and tailor processes to meet their needs, thus improving customer service.
  • Resolved Issues, Solved Problem and Daily customer service for our employees & Clients.
  • Manage personnel in multiple departments, including Customer Service teams across the country.
  • Managed and oversee the training of new tellers and customer services representatives.
  • Direct Manager of the Customer Service Associate and Product Flow Team.
  • Developed web based customer service request process for PdM directed tasks.
  • Managed and trained 2 outsourced customer service reps.
  • Provided World Class customer service.
  • Analyze and breakdown monthly results against set objectives, including quality, service test calls, customer service time and financials.
  • Managed 32 multi-site employees across several customer service platforms.

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16,254 Customer Service Jobs

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2. Support Operations
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high Demand
Here's how Support Operations is used in Operations Support Manager jobs:
  • Reported directly to Director of Global Support operations and responsible for global software support operations and performance.
  • Managed a comprehensive mobility package necessary for life support operations at deployed locations.
  • Evaluated combat support operations which increased productivity and optimized quality.
  • Provided procedural guidance on support operations job.
  • Trained 16 section sergeants about support operations for supply warehouses, 60 soldiers in processing supply receipts of turn-in property items.
  • Support Operations Manager for over 4,600 Soldier in a widely dispersed organization, in support of the Army's Modernization Strategy.
  • Managed the Brigade Support Operations, consisting of six (6) different sections, made up of 76 personnel.
  • Tasked with Discovery of new technologies, evaluating, testing and implementing them as needed to improve support operations.
  • Expanded the Dealer Support Organization by 15 Dealer Support Operations Associates, expanded service hours to include weekends.
  • Served as Direct Support Operations Manager, conducting operations throughout the7th and 5th Fleets areas of responsibility.
  • Service Request Team manages access of systems, password resets and other functions to support operations.
  • Led team of partner managers responsible for the overall European customer support operations.
  • Manage the Safety and Quality Managers support Operations on a VP level.
  • Standardized supply formularies, ordering processes, and eliminated petty cash and superfluous equipment as process improvement projects support operations initiatives.
  • Represented Solutions Support Operations on various strategic committees including IT development and systems analysis.
  • Manage program support operations for over 100 full time, exempt employees in support of classified CONUS and OCONUS programs.
  • Led and conducted training for 125 personnel in Area Support operations for USAG Ansbach installations and community.
  • General and Operational Manager for the 10th Sustainment Brigade Support Operations Section consisting of 121 personnel.
  • Manage the sustainment of support operations for F-35 Pilot Training Devices.
  • Support operations manager for three 418' National Security Cutters (NSC).

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346 Support Operations Jobs

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3. ISO
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high Demand
Here's how ISO is used in Operations Support Manager jobs:
  • Functioned as primary liaison to 43 City departments in order to communicate operational and technology standards initiatives.
  • Partnered with direct reports and supervisors alike to actively resolve escalated or delegated issues.
  • Managed and developed supervisors for Operations Support Group.
  • Provided directional support to second shift supervisor.
  • Developed supervisors and associates for increased responsibility.
  • Analyzed reports and provided feedback to supervisors.
  • Managed three departments and led team that included the supervision of two Supervisors and a staff of up to fifteen persons.
  • Managed two supervisors, two analysts, and 18 claim processors to support claim processors in meeting critical time deadlines.
  • Led and directed all aspects of operational activities including $27M inventory, 5 Supervisors and 45 reporting employees.
  • Acted as the liaison between vendors and property leaders, researching and identifying the latest product for each region.
  • Establish technology standards, and function as the primary liaison to the City's IT vendors and suppliers.
  • Serve as primary liaison with the Quality Assurance Team to optimize analyst performance and risk mitigation.
  • Created and implemented training plan for new hired local associates and transferred supervisors for new facility.
  • Created and promoted sale incentives and served as liaison between team Program Manager and Sponsor.
  • Served as liaison to real estate, construction, and operations teams and contractors.
  • Served as Management Representative during ISO 9001 certification process in 2005.
  • Achieved and maintained ISO 9001 certification.
  • Developed all training Manuals for facility procedures and transactional processes utilized during training and implementations, adhering to ISO 9000 standards.
  • Work directly with President, COO, and Franchisors to ensure all locations are representing the brand properly.
  • Assessed and approved export licenses for the Command Science Advisors.

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1,918 ISO Jobs

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4. Technical Support
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high Demand
Here's how Technical Support is used in Operations Support Manager jobs:
  • Provided basic to highly complex technical support to resolve wireless carrier activation/setup, configuration, and usability questions for end customers.
  • Planned and oversaw day to day computer operations and provided effective technical support to end user population.
  • Directed technical support activities and computer operations center, delivering computer services to the company.
  • Helped created corporate technical support department.
  • Provided strategic, analytic and systems support to a global technical support team in the mobile game advertising service space.
  • Initiated team-building activities to keep morale high during a time of change to ensure retention of the technical support associates.
  • Managed technical support specialists who supported five geographic regions and more than 45 payroll specialists who serviced 70K+ employees.
  • Developed technical support solutions for system sparing, technical manuals, trouble shooting and repair procedures for systems fielded.
  • Developed successful marketing strategy for new contracts for professional and technical support services contract with DOE/BPA.
  • Managed in-house & contracted technical support leads, product owners for project implementation routines.
  • Provided management and oversight of technical support for Ex-Im Bank's annual conference.
  • Answered all incoming rental and technical support calls in the corporate office.
  • Provide technical support and develop programs that will enhance operations.
  • Acted as mentor and trainer for the technical support department.
  • Collaborated with Lotus Technical Support to resolve complex server issues.
  • Responded to technical support inquiries; executed troubleshooting procedures down to component level.
  • Managed full time, temporary, and outsource support agents handling technical support for Pearson Higher Education instructors and students.
  • Manage all technical support functions for the company New Product to Volume (NPV) Committee Team Member.
  • Supervised and prioritized office staff Provided technical support for PC clients.
  • Managed the Offshoring of Technical Support to India and the Czech Republic

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986 Technical Support Jobs

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5. Logistics
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high Demand
Here's how Logistics is used in Operations Support Manager jobs:
  • Provided contract administration, domestic/international tour logistics planning, artist management/label communication, accounts receivable, and publicity support.
  • Standardized procedures to improve performance and facilitate movement of Operations Specialists - Purchasing/Logistics between the various remote operations
  • Plan and developed directives, established and maintained policies and procedures for Battalion logistics management programs.
  • Managed and coordinated the marketing, logistics, and administration of speaker events often independently.
  • Coordinated complex travel schedules, accommodations and trip logistics for candidates and executives.
  • Cross-trained personnel to effectively perform logistics operations and procedures in a tactical environment.
  • Worked closely with purchasing and production to coordinate logistics and production schedules.
  • Served as liaison with Logistics and Maintenance operations; maintained maintenance records for over 12,000 pieces of equipment.
  • Realized an on time shipping percentage of greater than 98% in a third party logistics environment.
  • Supervised meeting set up and logistics for attendees, and production of user manuals and reference guides.
  • Managed logistics and operations between resort bell services, front desk, and food and beverage departments.
  • Planned, coordinated, and supervised the migration of critical logistics Life Support for over 4,000 Soldiers.
  • Coordinated 43 Air Force level presentations and managed logistics for over 500 students for courses world-wide.
  • Served as the Chief Logistics Manager in an organization of over 4,500 personnel.
  • Managed the distant logistics support for Navy Littoral Combat Ships (LCS).
  • Participated in Logistics Ops Meetings.
  • Designed the global support processes for Nortel Networks' global outbound logistics operations management business.
  • Involved all deployment logistics and counter narcotics intelligence support for 120 personnel, supporting 6 E2-C aircraft and all related equipment.
  • Planned logistics IAW drawdown requirements to return billions of dollars' worth of equipment to the U.S.
  • Managed the coordination of the necessary training and logistics for Individual Readiness Personnel deploying to Iraq.

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3,960 Logistics Jobs

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6. Project Management
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high Demand
Here's how Project Management is used in Operations Support Manager jobs:
  • Researched best practices and pioneered an internal training and certification program for our Project Management consultants.
  • Performed Project Management Methodology required to meet program requirements and avoid risk associated with project completion
  • Delegate effectively and supervise task execution of all aspects of project management.
  • Delivered project management and customization for clients.
  • Project management and facility improvement programs.
  • Lead and mentored project managers on approved IT methodologies, process and project management and best practices, techniques and tools.
  • Served as the Operations Support Manager for Exceed Corporation with additional project management and support on federal and state contracts.
  • Managed all aspects of the customer experience including ordering, retention, project management, billing, and sales.
  • Coached/Mentored three Team Leads and trained my replacement before being promoted to the strategic Project Management position.
  • Provided project management for client projects and system implementations for new lines of business and system upgrades.
  • Manage and direct the Operation Project Management organization for upgrades, change outs and deployments.
  • Led a HCRA improvement project through analysis, project management, and management reporting.
  • Maintain Project Management by tracking equipment and product sent to field sites.
  • Validate and deliver processing results from Operations team to Project Management team.
  • Create and direct project management efforts in support of goals.
  • Program management/Project management for the 540 seat contact center.
  • Served as the primary advocate/point of contact for Project Management initiatives including all pre-sales, engineering, implementation and operational issues.
  • Mentored staff in methodology and consulting excellence and encouraged best practice in project management and project planning.
  • Initiated first Project Management Office (PMO) within External Relations, and implemented the Project Initiation and Project Post-mortem processes.
  • Key Achievements: Led the team that Implemented Sciforma Project Management software for IntelliServ.

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21,095 Project Management Jobs

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7. Data Entry
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high Demand
Here's how Data Entry is used in Operations Support Manager jobs:
  • Implemented a new interoffice mail system improving data entry volume, internal communications, and work effectiveness.
  • Completed two data entry projects while serving on a corporate team located in other branch offices across the US.
  • Managed data entry, the mail room, check writers, and the provider file.
  • Performed general administrative duties to include data entry, spreadsheet, and presentation creation.
  • Supervised Network, Operations, Help Desk and Data Entry staff.
  • Trained new employees on multiple programs and data entry software.
  • Managed over 200 frontline employees including 10 supervisors who were responsible for call monitoring, data entry, and consumer disputes.

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672 Data Entry Jobs

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8. Process Improvement
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high Demand
Here's how Process Improvement is used in Operations Support Manager jobs:
  • Program Manager for Process Improvements Created process to retire old technology and applications Created Quality Assurance testing framework.
  • Led collaboration with outsourced and vendor service partners, and other stakeholders, driving continuous process improvement initiatives.
  • Collaborated with Senior Leaders and Department Managers to identify and implement process improvement initiatives.
  • Drive process improvement within organization and communicates across business and IT groups appropriately.
  • Collaborate with senior leadership to develop multiple department-wide process improvements to enhance efficiency.
  • Recommend process improvements to increase efficiency, and eliminate inconsistencies and redundancy.
  • Leveraged continuous process improvement techniques to improve mission and business processes.
  • Led and supported Finance-wide cross-functional process improvement efforts.
  • Identified inefficiencies and made recommendations for process improvement
  • Managed projects focused on process improvement.
  • Identify process improvements/enhancements to desktop tools and client provisions/processes and share these with Specialists across all sites and the HRSD Manager.
  • Build, develop and manage high performing IT and business teams capable of carrying out system upgrades and process improvement goals.
  • Developed and implemented training for sales, underwriting, and funding departments for program updates or process improvements.
  • Served as member of Process Improvement Team regarding changes to systems and the training required for the implementation.
  • Identified process improvement for trauma training scheduling and developed an application for the students to schedule themselves.
  • Implemented process improvements, which saved NPBU over $200K in revenue spending.
  • Lead member of Process Improvement Teams focusing on Cost-Reduction and Safety Initiatives.
  • Lead various process improvements supporting both the Merchant and Customer experience.
  • Created and implemented process improvements, refined product reliability, usability and supportability, examining quality and customer acceptability.
  • Managed process improvements Managed quality control Managed production scheduling Managed facility safety and maintenance

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2,469 Process Improvement Jobs

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9. Human Resources
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high Demand
Here's how Human Resources is used in Operations Support Manager jobs:
  • Utilized technical expertise in planning and executing operations to include logistics, security, mobilization, maintenance and delegating human resources.
  • Manage employee communication program for human resources, information technology and privacy divisions.
  • Managed human resources and operations scheduling for a 33-person, bi-national workforce responsible for operating a $500M dollar radar system.
  • Coordinated efforts with the Office of Human Resources and the Administrative Office on major office moves, new employee arrival/departure.
  • Reviewed monthly management reports and responses from regional managers, vault compliance, cash management and human resources.
  • Worked in conjunction with Human Resources to hire, train and supervise campus managers and compliance staff.
  • Maintained the Human Resources Information System (HRIS) Database - ADI and Performance Manager.
  • Developed AD Human Resources Protocol, wrote and updated the IA ARNG AD Regulation.
  • Recruited and hired Human Resources representative; great fit and exceptional part of staff.
  • Prepared financial, payroll, human resources and accounts payable reports; reconciled records.
  • Worked with Human Resources specialists on developing employees' job duties and responsibilities.
  • Allocate human resources, ensuring appropriate matches between personnel.
  • Mentor and develop staff, Perform Human Resources Responsibility.
  • Supported forward deployed personnel with logistics, management, human resources and travel support as needs dictated.
  • Assist with Human Resources programs and initiatives as directed by the Regional HRTeam.

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5,357 Human Resources Jobs

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10. Company Policies
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high Demand
Here's how Company Policies is used in Operations Support Manager jobs:
  • Established and managed internal and external communications regarding company policies and procedures including on-line manuals.
  • Created a structured department by implementing new policies and updated operating procedures compliant with company Policies, Procedures, and Audits.
  • Provided continuous training to employees on all claim procedures, automated tools & company policies.
  • Performed on-site audits to ensure staff was compliant with all company policies and procedures.
  • Reviewed P&L statements and designed company policies to ensure financial solvency.
  • Established and implement company policies, goal, objectives, and procedures.
  • Stay on top of company policies and procedures.
  • Implemented HIPPA and customer service company policies.

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4,061 Company Policies Jobs

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11. Key Performance Indicators
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high Demand
Here's how Key Performance Indicators is used in Operations Support Manager jobs:
  • Developed and implemented Key Performance Indicators to track critical processes and monitor department performance.
  • Direct accountability to developing program's Support Process and key performance indicators.
  • Reported on Key Performance Indicators (KPI's).
  • Tracked key performance indicators for the optimization team.
  • Maintained 99.99% inventory accuracy of [ ] of inventory in accordance with company key performance indicators.

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223 Key Performance Indicators Jobs

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12. Training Programs
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high Demand
Here's how Training Programs is used in Operations Support Manager jobs:
  • Computerized company's technical equipment manuals and standardized training programs and conducted technical equipment training throughout United States.
  • Manage all inspection activities, production training programs and manufacturing ready to serve engineering activities.
  • Conducted complete overhaul of training programs based on company/personnel needs assessment.
  • Coordinated store staffing requirements and training programs.
  • Operated internal and external training programs.
  • Manage the site Technical Training Team (enhancement to training programs, Human Error analysis, compliance metrics, etc.)
  • Review and edit all training material and documentation, supervises the conduct of complex training programs, trains and supervises instructors.
  • Attend meetings or seminars to obtain information for use in training programs or to inform management of training program status.
  • Planned training programs and travel arrangements to meet mission requirements; remained within budget at all times.
  • Developed written guidelines/procedures for Help Desk personnel, including training programs for new employees.
  • Created and presented records-management training programs for groups of up to 47.
  • Offer specific training programs to help workers maintain or improve job skills.
  • Implement training programs to ensure staff is sufficiently prepared to satisfy customers.
  • Track and carry out all necessary training programs for all employees.
  • Developed and conducted training programs to all levels of management.
  • Developed and implemented continuous improvement training programs, including Kaizen, for the Italian workforce.
  • Implemented computer training programs and curriculums for Attorney's, Associates, and administrative staff.

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1,677 Training Programs Jobs

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13. Daily Operations
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high Demand
Here's how Daily Operations is used in Operations Support Manager jobs:
  • Assisted in managing daily operations of not-for-profit membership organization serving 150 philanthropies in the Philadelphia area.
  • Managed daily operations, monthly performance and development of testing team of Anti-Money Laundering Analyst.
  • Manage daily operations of the Anti-Money Laundering investigative team.
  • Implemented and sustained continuous improvements for daily operations.
  • Assisted in new business development for company including hiring, training, designing tour dynamics, and managing all daily operations.
  • Managed daily operations and technical support of over 30,000 users across the US with on-site support at corporate HQ.
  • Managed a team ensuring that the daily operations in the Commercial Exposure System (CES) were met.
  • Managed daily operations to obtain death certificates from doctors, and filing with health department.
  • Manage and oversee daily operations of the Inventory, Traffic, and Customer Service departments.
  • Train staff, assist with auditing, and help with over seeing daily operations.
  • Managed and coordinated action plan for daily operations for the in-house print shop.
  • Managed a team of 6 individuals in the daily operations of CES activities.
  • Managed daily operations of data center in support of school district activities.
  • Managed daily operations for Appeals, Cost Containment and Adjustments.
  • Managed daily operations of VZW tier- 2 tech teams.
  • Managed daily operations of all Fruit Hill Orchards.
  • Provide regular and ad hoc reports to senior management to aid in the strategic planning and daily operations.
  • Branch Manager II Oversaw daily operations and ensured their efficiency, accuracy and timeliness of functions and procedures.
  • Managed the IRS Lockbox daily operations with staff of 50.
  • Managed the IRS Lockbox daily operations.

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1,581 Daily Operations Jobs

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14. Direct Reports
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high Demand
Here's how Direct Reports is used in Operations Support Manager jobs:
  • Manage 10 direct reports including Operations Analyst, Planners, Dispatchers, Industrial Engineers, and Materials Management/Inventory Control staff.
  • Managed a team of Tech Producers, Web Developers and Software Engineers: 9-12 direct reports in four locations.
  • Scheduled, trained, and managed 17+ direct reports to assist with the handling of customer retention correspondence annually.
  • Hire, train, evaluate and manage the performance of over ten indirect reports, providing leadership and guidance.
  • Managed 15 direct reports on cross-matrix teams for multiple applications and 6 off shore staff delivering 24x7 testing.
  • Utilized diverse skill set to supervise, coach, train, and develop eight direct reports.
  • Supervised all support and training teams that included two Managers and seven direct reports.
  • Provided coaching, mentoring, and leadership to team of 30 direct reports.
  • Managed a staff of nine direct reports and a budget of $500,000.
  • Led a 10 member department with 3 direct reports, 7 indirect reports
  • Trained and developed direct reports at multiple sites throughout upstate NY region.
  • Mentored 6 out of 8 direct reports to promotions within the organization.
  • Managed, lead, and developed team of 5-7 direct reports.
  • Established clear fiscal goals and business objectives for direct reports.
  • Managed 17 direct reports and an expense and capital budget.
  • Managed 16 direct reports including 5 product managers.
  • Supervised seven direct reports in 3 departments.
  • Hired, coached and developed direct reports.
  • Managed ten direct reports and three departments with oversight of $ 55 million annual raw material purchases and contract services.
  • Provided on-going feedback to direct reports, identifying any performance struggles and developing action plans.

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3,003 Direct Reports Jobs

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15. Performance Reviews
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average Demand
Here's how Performance Reviews is used in Operations Support Manager jobs:
  • Prepare and deliver associate quarterly and annual performance reviews, including performance metrics for each performance objective.
  • Evaluated and delivered performance reviews; determining performance measurements and merits.
  • Monitor associate performance along with interim and yearly performance reviews.
  • Maintain accurately all required reports/paperwork, payroll, performance reviews, AIC, and personal record statistics through established paperwork guidelines.
  • Hold responsibility for the daily supervision and quarterly performance reviews of ACH Administrative Returns and Collections Merchant Support staff.
  • Supervised Tech Support staff of 15-30 employees during 1st and 3rd shifts, including performance reviews.
  • Completed general Human Resource functions, including performance reviews, employment interviews and HR file maintenance.
  • Develop team members by providing opportunities for training to reach goals set through performance reviews.
  • Maintained progress reports, annual performance reviews, time and leave reports.
  • Conduct bi-annual performance reviews to track employee progress against development plan.
  • Conduct all semi-annual and annual performance reviews.

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352 Performance Reviews Jobs

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16. ERP
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average Demand
Here's how ERP is used in Operations Support Manager jobs:
  • Collected, analyzed, interpreted, and distributed intelligence information to necessary stakeholders.
  • Led an enterprise-wide construction & engineering mechanization and standardization project.
  • Provided enterprise wide support for telephony and voice communications services.
  • Audited and analyzed enterprise data to enable data-driven decision making.
  • Managed network implementation projects for top 200 (based on revenue) enterprise business customers in North Carolina and South Carolina.
  • Use and support enterprise level report writing tools to develop standards for clinical documentation and reporting for use in decision making.
  • Orchestrated $100 million mail-order company through transition from AIX based business systems to enterprise network of HP proprietary systems.
  • Performed enterprise email setup through customized MDM apps such as Good Mobile Messaging and McAfee Enterprise Mobility Management.
  • Collaborate with business process owners and IT to design security controls within the SAP ERP system environment.
  • Implemented an enterprise-wide Corporate Learning Management System (LMS) to an organization with over 40,000 employees.
  • Experience with AS400, PeopleSoft, Fulcrum, Microsoft Word, Excel, PowerPoint, and Outlook.
  • Administered all aspects of in-house PBX, voice mail, call accounting and enterprise computer systems
  • Received Company Teamwork Award for leading project to implement ERP/MRP-II.
  • Developed and interpret organizational goals, policies, and procedures.
  • Researched and interpreted state, departmental, and divisional policies.
  • Managed 5 staff members and 3 or more consultants in the technical enterprise support for Manor Care Corporate office.
  • Presided over deployment of enterprise-scale Exchange 2010 and Sharepoint 2010 upgrades, both internally and in customer environments.
  • Developed PowerPoint trainings for focus groups on troubleshooting and equipment and supported new hire training classes.
  • Managed startup and transition of 9 Caterpillar facilities management contracts within a one year period.
  • Managed the Facility Management Benchmarking and Best Practices Program for the Caterpillar Account.

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4,677 ERP Jobs

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17. Inventory Control
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average Demand
Here's how Inventory Control is used in Operations Support Manager jobs:
  • Managed Repair/Technician Department Created spreadsheets to track inventory, sales, and expenses Maintained Inventory Control Maintained Customer Database
  • Conducted monthly category and annual inventory control audits to minimize loss and maximize asset utilization.
  • Enhanced asset tracking and job service ordering through innovating a dynamic inventory control database system.
  • Managed inventory control, logistics, secondary containment processes, and facility upgrade/repair quotations.
  • Maintained inventory control initiatives and negotiated with vendors to ensure optimum cost levels.
  • Operated inventory control systems while supervising inventory control staff.
  • Establish inventory control policies and procedures.
  • Managed a staff of 70+ and a maintenance and repair budget of $875,000 across Inventory Control and Technical Services.
  • Directed all order management, traffic, supply management, and inventory control for a 500,000-piece, 7,500-SKU warehouse.
  • Performed duties as the Receiving Manager, responsible for all receiving, ordering and inventory control functions.
  • Engage in Inventory Control Management for inbound and outbound frozen organic products we buy and sell.
  • Improved inventory accuracy from 68% to 98% by developing clear practices of inventory control.
  • Support production and inventory control to maintain on time delivery, which exceeds 95%.
  • Managed inventory control, including supply budgets and expenses.
  • Attended Northeast Regional Training.Inventory ControlJuly 1998- May 2002Prepared reports of inventory balance, shortages, etc.
  • Inventory Control * Updates including mark downs and mark ups * Supervised 10-50 people at any given time.

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878 Inventory Control Jobs

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18. Management System
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average Demand
Here's how Management System is used in Operations Support Manager jobs:
  • Coordinated and performed installations of a new automated cash management system for 60+ branches nationally.
  • Supervised personnel deployments and coordinated inventory shipments of the Fuel-Registration and Management System.
  • Managed support for mission-critical case management, call management, escalation management systems
  • Co-led enterprise level implementation / configuration of incident management system.
  • Operated and managed automated records information management system.
  • Implemented a service management system to track and maintain a high readiness rate for aviation assets within OCONUS theater and stateside.
  • Monitored call management system and manually prepared forecasts to ensure adequate staffing of more than 100 billing and collection associates.
  • Provide subject matter expertise and consulting support based on extensive knowledge of Energy Case Management System (ECMS).
  • Served on advisory committee to lead software enhancement recommendations for the company's product support case management system.
  • Created requirements, selected and implemented 3rd party Asset Management system.
  • Project Leader of CMMS (Computerized Maintenance Management System).
  • Lead employee readiness program for new client management system.
  • Support includes Business Management System (BMS), MS Office, Laptop support, WIN95, WIN 3.1.
  • Implemented a Learning Management System (LMS) for Operations including the delivery of online training modules.
  • Managed and monitored the Quality Management System [ ] ISO9000 and Sarbanes Oxley compliance.

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1,566 Management System Jobs

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19. Cost Savings
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average Demand
Here's how Cost Savings is used in Operations Support Manager jobs:
  • Offered cost savings procedures to improve effectiveness.
  • Reviewed, created and negotiated Service Level Agreements for partially outsourced environment that resulted in cost savings of $6,500 monthly.
  • Work with local management staff and hourly employees to develop process improvements for increased productivity and cost savings.
  • Partnered with Division Sales Manager to maintain cost savings for department and division.
  • Achieved over $100,000 cost savings with local company quotes for facility upgrade.
  • Helped identify expense synergies that resulted in $140M in cost savings.
  • Result: Achieved $5,000,000 in annual cost savings.
  • Developed and implemented a more streamlined delivery logistics program with standardized procedures to facilitate company cost savings.
  • Renegotiated contract for CRM services-an effort that resulted in a much stronger agreement with considerable cost savings and avoidances.
  • Cost savings of over $ 5 million dollars.

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216 Cost Savings Jobs

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20. Staff Members
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average Demand
Here's how Staff Members is used in Operations Support Manager jobs:
  • Managed an even distribution of the daily workload within the department, taking into account the absence of staff members.
  • Set policies and procedures, overalls goals, project goals and milestones for IT staff members.
  • Developed training materials used to train over 300 operators and staff members.
  • Supervised the daily activities of seven full-time, professional, staff members.
  • Greet participants and visitors and informed staff members of their arrival.
  • Trained staff members in areas of client relations and systems operations.
  • Manage Technical Support staff consisting of 20 staff members.
  • Supervised 40+ staff members in daily job tasks.
  • Performed interviewing and hiring of new staff members.
  • Conduct performance evaluations and counseling of staff members.
  • Assisted staff members in carrying out their responsibilities.
  • Resolved conflicts between staff members.
  • Hired 10 qualified part time staff members for an evening shift; providing support for the daily default department inventory overflow.
  • Created in store contests and recognition to staff members whom had impactful sales as well as best practices.

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959 Staff Members Jobs

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21. Business Development
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average Demand
Here's how Business Development is used in Operations Support Manager jobs:
  • Spearheaded business development and acquisitions and directed management of resources, staffing, and scheduling.
  • Direct business development and operational execution for 15 stores throughout the Southern California area.
  • Managed all aspects of business relationship during the business development process.
  • Provided expertise for Business development needs and contract compliance.
  • Tracked opportunities at various stages, as well as action items for business development team members in HQ and overseas affiliate office
  • Provide input to the marketing plan; identify potential growth markets and opportunities for business development; produce advertising materials.
  • Performed business development tasks, including proposal writing, client liaison duties, organizing vendor benefits, etc.
  • Serve as special point of contact for regional vice president of operations supporting new business development.
  • Handled reporting, analysis, and data tracking activities for business development center.
  • Project Manager for key projects in business development.
  • Participated in many US and International business development activities including product introduction and integration.
  • Provided cased hole completion technical support to the Russian / Caspian Geomarket operations, marketing, and business development teams.

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8,033 Business Development Jobs

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22. Sigma
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average Demand
Here's how Sigma is used in Operations Support Manager jobs:
  • Measured/analyzed process performance and business results of Consumer Affairs, and Relationship Marketing to improve operational efficiency utilizing Six Sigma methodology.
  • Executed the development life cycle with Capability Maturity Model and Six Sigma methodologies.
  • Supported Six Sigma initiatives through product applications and enhancements.
  • Developed Worldwide Six Sigma Team creating Activity Reporting Standards for 3000 engineers across the Globe.
  • Led Lean Six Sigma project team charged with increasing accuracy of employee record updates.
  • Applied Six Sigma and Lean Methodologies in establishing, invigorating, and improving operations.
  • Reduced scrap by 23% or $452,000 by deploying Six Sigma greenbelt teams.
  • Core team member in 6-Sigma drill-down to lessen turnaround times of new devices/circuits.
  • Applied Lean Six Sigma methodologies to consolidate eight Soldier in/out-processing centers into one.
  • Received my Lean Six Sigma Black Belt Certification, Lockheed Martin provided training.
  • Achieved Six Sigma Greenbelt status after completing all requirements in 1 year.
  • Trained employees in Lean, Six Sigma and Environmental and Health initiatives.
  • Analyze the root cause using lean and six sigma techniques.
  • Certified Green Belt, Lean Six Sigma
  • Developed training materials for Casco's Environmental Safety/Health, Lean, Six Sigma, Operational Excellence and ISO -14001 programs.
  • Attended Lean Six Sigma training and managed an IT Black Belt.

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821 Sigma Jobs

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23. Special Projects
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average Demand
Here's how Special Projects is used in Operations Support Manager jobs:
  • Perform special projects as assigned in the general areas of problem identification and resolution.
  • Assisted with development of annual Division Business Plans, Business Development and Special Projects, as assigned.
  • Lead special projects within the agency to meet and support the demands of the Executive Director.
  • Managed application of Lean, Lean+, and Employee Involvement methodologies across multiple special projects.
  • Facilitated cross-functional meetings to resolve Y2K incidents, problems and led special projects.
  • Assist manager with quality, monitoring agents, and working special projects.
  • Assist branches with special projects, roll outs and news business.
  • Supported Division VP via special projects.
  • Support Controller with special projects and workflow process improvements.
  • Issue task Id's for Special Projects.

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559 Special Projects Jobs

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24. QA
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average Demand
Here's how QA is used in Operations Support Manager jobs:
  • Spearheaded various operational effectiveness and improvement initiatives by establishing and continually reviewing KPI and QA indicators for all areas of responsibility.
  • Ensured quality of clinical safety data by identifying inconsistencies in data output and initiating resolutions prior to QA submission.
  • Developed and implemented QA audit processes to which identify manual and automated transaction deficiencies.
  • Verify all packing list are accurate in order to be able to receive into QAD for finance department to pay invoice.
  • Created QA framework to align with the SDLC including plans for test, unit test and user acceptance.
  • Provide guidance and assistance in overall QA (Quality Assurance) process and review.
  • Helped maintain compliance with FDA Inspections, internal audits, and QA responses.
  • Supervised QA team - calibrated scores, ensured uniform scoring.
  • Managed QA projects in accordance with software development life cycles.
  • Managed QA and testing activities.
  • Provided military equipment to the Malian Armed Forces for counter-terrorism operations against al Qaeda in the Islamic Maghreb (AQIM).
  • Develop and implement process changes for all operation groups including File Setup, Processors, Funders, QA and UW.
  • Directed creation of reporting and data analysis related to ad operations production, qa and disruptions.

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421 QA Jobs

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25. Internet
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average Demand
Here's how Internet is used in Operations Support Manager jobs:
  • Supervised, coached and developed multiple technical teams to support U-verse Services: HSIA, IPTV, VoIP and Wireless Internet.
  • Provide 1st level technical support for both Digital Video and High Speed Internet services in a Call Center TSO model environment.
  • Participated in the reduction of paper statements to CD ROM or down loading print from the Internet.
  • Coordinated successful project to move Internet team offshore to onshore to downtown Indianapolis office.
  • Assisted Marketing department with Home Page development and Order Entry on the Internet.
  • Assisted customers with general internet, networking, and email issues.
  • Managed staff of college interns and supervise internet research projects.
  • Coordinated the transfer of 400+ clients to automated Internet-based timekeeping.
  • Performed daily supervision and management of 13 Customer Assistants providing DSL Tier 1 support to internet customers throughout the country.

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278 Internet Jobs

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26. Performance Management
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average Demand
Here's how Performance Management is used in Operations Support Manager jobs:
  • Received certificates in leadership development, as well as multiple certificates in performance management, managing personnel and documentation.
  • Administered performance management by diagnosing improvement opportunities, providing effective feedback and coaching with corrective action plans.
  • Administer policies and evaluate performance management of individual team members.
  • Implemented training procedures and performance management strategies.
  • Lead and develop an effective team through communication, performance management, development plans and reward recognition.
  • Provide human resources (HR) and performance management reporting for sales personnel.
  • Revised performance management reporting to better tell the story on operational performance.
  • Increased employee engagement scores by 30 points, by implementing virtual coffee chats, recognition programs and new performance management standards.

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2,901 Performance Management Jobs

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27. Action Plans
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average Demand
Here's how Action Plans is used in Operations Support Manager jobs:
  • Provided profit based and guest focused action plans with the best practice recommendations through quarterly restaurant visitations and evaluations.
  • Monitored operational quality, and developed necessary action plans to provide optimal meal service to customers.
  • Created store action plans following completed inspections on every visit by reviewing a detailed checklist and pictures of habits.
  • Interviewed, hired, and coached agents, providing developmental action plans in order to challenge them to excel.
  • Developed and implemented associate action plans for poor performers resulting in a 60% increase in agent productivity.
  • Create action plans to drive improvements in employee performance and monitor progress on a weekly basis.
  • Coached, counseled and led the development of action plans as needed.
  • Develop action plans with individual staff to correct these deficiencies.
  • Handle employee disciplinary action plans.

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1,644 Action Plans Jobs

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28. Osha
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average Demand
Here's how Osha is used in Operations Support Manager jobs:
  • Developed and implemented new corporate forklift training and certification program in compliance with revised OSHA standards.
  • Maintain OSHA regulations and implement Safety Procedures.
  • Spearheaded environmental waste management functions across 6 states and maintained regulatory compliance with EPA, DOT, and OSHA requirements.
  • Performed all inspections as the Hazardous Material Control Program Manager maintaining compliance with OSHA and NAVOSH requirements.
  • Completed OSHA 10-Hour Hazard Recognition Training for General Industry 12/2012.
  • Ensured equipment and facility maintained or exceeded OSHA compliance.
  • Ensured compliance with OSHA and local government regulations.
  • Instructed subordinates on OSHA and EPA polices.
  • Monitored compliance with all OSHA regulations.
  • Maintain all OSHA forklift documentation.
  • Inspect and evaluate assigned yards, equipment, and practices to ensure compliance with HSE policies/procedures and OSHA standards.
  • Zero OSHA reportable injuries in past 12 months, Safety Continuous Improvement Team participation.
  • Increased awareness for safety and its measurements, resulting in below OSHA recordable rates year over year.

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175 Osha Jobs

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29. Inventory Management
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average Demand
Here's how Inventory Management is used in Operations Support Manager jobs:
  • Administered overall inventory management, productivity and accuracy and loss prevention programs to ensure that customer requirements were met.
  • Commanded purchasing and inventory management operations to obtain equipment and consumables in alignment with production and expansion goals.
  • Involved in the testing program for system upgrades which included EDI, inventory management and data transfer.
  • Implemented an inventory management system resulting in reduced costs of $1 million per year.
  • Develop and enhance field inventory management; control policies and procedures.
  • Managed Accounting, IT, Asset Management, Customer Service, Materials Management, Inventory Management, Procurement and Distribution

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1,060 Inventory Management Jobs

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30. CRM
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low Demand
Here's how CRM is used in Operations Support Manager jobs:
  • Mentored and trained account managers on solutions, systems, CRM, sales tactics, and revenue tracking.
  • Identify and address CRM updates and changes that impact the support organization.
  • Managed working relationship with third-party CRM support team.
  • Monitor productivity of individual Customer Service Representatives, and team in US and Mexico using Siebel CRM and CCOD.
  • Managed the development of a mobile delivery application solution in conjunction with the implementation of a Salesforce CRM package.

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2,736 CRM Jobs

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31. Business Units
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low Demand
Here's how Business Units is used in Operations Support Manager jobs:
  • Manage and audit Disaster Recovery functions for region business units.
  • Managed and provided consultation to three business units supporting Information Assurance (InfoSec), Voice & Data, and CMMI.
  • Consult with other BB&T contact centers to determine feasibility of utilizing contact center technology across various business units.
  • Manage and oversee inventory accuracy within the distribution center and in concert with the business units' host operating system.
  • Manage team of 10 business analysts that serve as liaison between all operational business units and our IS Department.
  • Led development, deployment, support, and training with business units, IT, vendors, etc.
  • Provide support and guidance for Business Units application migration process into Shared Support Model.
  • Managed company's global POS system supporting all business units in over 10 countries.
  • Serve as a liaison between thermal operations department and other business units during all project phases and FAT testing.
  • Manage technical support teams that provide remote / onsite support within multiple business units.
  • Decreased time from order to invoice Opened 5 new International Business Units: Installed enterprise software systems.

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1,170 Business Units Jobs

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32. Service Level Agreements
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low Demand
Here's how Service Level Agreements is used in Operations Support Manager jobs:
  • Facilitate desired productivity and quality performance by ensuring that our service delivery exceeds documented service level agreements with business colleagues.
  • Delivered outstanding services to clientele by successfully meeting all established service level agreements.
  • Managed and responsible for meeting customer required application support service level agreements.
  • Developed processes and procedures to effectively manage service level agreements.
  • Decreased work and project turnaround by 65% and reduced overtime by 25% by rewriting procedures and service level agreements.
  • Work closely with clients and professional services organization to ensure service level agreements and client expectations were met or exceeded.
  • Established and enforced service level agreements, standard operating procedures and other processes for the desktop support staff.
  • Ensured that all team services to internal and external clients were delivered based upon service level agreements.
  • Led comprehensive infrastructure refresh upgrades while ensuring adherence to defined service level agreements (SLA s).
  • Managed a team of 10 individuals to exceed Service Level Agreements with a 98.7% satisfaction rate.
  • Ensured smooth and timely resolution of client issues in compliance with Service Level Agreements and regulations.
  • Participate with project review meetings and advise on deployment, operational and service level agreements.
  • Define customer Service Level Agreements for all channels of internal and external support.
  • Maintained Service Level Agreements (SLA) management for assigned Global/Public accounts.
  • Ensured end-user work requests are resolved in a timely manner and consistent with the departments' service level agreements.

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658 Service Level Agreements Jobs

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33. Sharepoint
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low Demand
Here's how Sharepoint is used in Operations Support Manager jobs:
  • Created and managed departmental SharePoint sites, utilizing electronic tools to track productivity and increase efficiency.
  • Prepared for critical Microsoft SharePoint system migration with completion of Defense Enterprise Portal Service instruction.
  • Created SharePoint collaboration tool that enabled more effective and efficient contract management.
  • Serve as system administration/owner for the Electronic Delivery Channel - Phone Channel SharePoint site.
  • Submit morning reports via SharePoint and Marine-On-Line (MOL) daily.
  • Facilitate build out of Mortgage Operations process and procedures on SharePoint.
  • Created SharePoint based web properties to support launch
  • Supported backend operations, serving as a cross-departmental liaison through procedural documentation and management of Support Services SharePoint sites.
  • Maintain BI Division repository using Sharepoint.
  • Used SharePoint to maintain documents Proactively managed systems development, implementation and risk via the use of SDLC.
  • Managed the support of Infrastructure software; NetBackup, Exchange, AD, Citrix, Marimba, Sharepoint, etc.

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148 Sharepoint Jobs

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34. Ensure Compliance
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low Demand
Here's how Ensure Compliance is used in Operations Support Manager jobs:
  • Conducted periodic facility checks to ensure compliance, briefed personnel/managers and provided guidance for alleviating identified security shortfalls.
  • Conduct all training required of employees to ensure compliance with company policy as well as state and federal regulations.
  • Coordinated annual reviews / audits of publications programs to ensure compliance with guidelines and regulations.
  • Acted in Project Management role to ensure compliance to Statement of Work for 40 employees.
  • Oversee the quality of staff work to ensure compliance with internal guidelines and external regulations.
  • Initiated a 5-month password reset project to ensure compliance with HIPAA and hospital regulations.
  • Perform weekly Y-Jack / SidebySides with agents to ensure compliance and provide immediate feedback.
  • Managed many projects to ensure compliance with legal standards, and drive business results.
  • Develop and implement policies to ensure compliance with program and company procedures.
  • Coordinate inspections of project and facility operations Maintain 50+ vehicle fleet and ensure compliance with state and federal regulations.

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2,411 Ensure Compliance Jobs

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35. Business Requirements
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low Demand
Here's how Business Requirements is used in Operations Support Manager jobs:
  • Documented and defined business requirements for enhancements needed to the Master Data hub.
  • Define business requirements for new technology projects.
  • Delivered projects, product, and program communications to the site according to business requirements.
  • Reviewed and rebalanced workload of staff to address changing business requirements.

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1,447 Business Requirements Jobs

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36. Information Technology
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low Demand
Here's how Information Technology is used in Operations Support Manager jobs:
  • Perform annual personnel evaluations, merit increase determinations and hiring/termination functions for Information Technology department.
  • Project Management lead for special headquarters Information technology product data merge exercise.
  • Integrated Lotus Notes into the Capital Appropriation Process to streamline time and resources; worked closely with information technology on requirements.
  • Worked with management in State and Federal Government agencies to find solutions to their Information Technology needs.
  • Assisted in defining product offering from cradle to grave with Information Technology Teams through standardizing Procurement Products..
  • Managed Ex-Im Bank Information Technology web site.

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3,219 Information Technology Jobs

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37. KPI
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low Demand
Here's how KPI is used in Operations Support Manager jobs:
  • Oversee Manhattan Warehouse Management Operating System specifically as it pertains to maintenance of item master data and KPI/Reporting.
  • Develop and implement KPI s to report on effectiveness of solutions and develop dashboards for organizational transparency.
  • Developed data mart for IT departments to report on KPI metrics defined by executive management.
  • Monitor KPI for Facilities Operations and develop processes and guidelines to meet KPI.
  • ACE process implementation, quality processes meeting and exceeding established KPI's.
  • Developed KPI measurements and initiated monthly tracking for US Thermal division.
  • Created more relevant KPI's and metrics, to track performance.
  • Implemented and reported KPI's for warehouse operations.
  • Process Improvement; monitoring and analyze KPI's.
  • Manage KPI's for Business Intelligence.
  • Create actions plans for the established KPI's for THPG.
  • Align business needs with the SLA / KPI's.
  • Developed customer experience strategy and translated it into operative plans and KPIs for each operator.
  • Developed KPIs to ensure exceptional customer satisfaction.
  • Exceeded team goals and KPIs despite reduction in force, budget, and increased work load.
  • Directed leadership team responsible for meeting the 21 KPIs determined by a quality-driven client.
  • Aligned regional and local KPIs within first three months of the initiative.
  • Created performance benchmarks and reported KPIs to optimize and evaluate performance.
  • Owned delivery business operational reporting KPIs.
  • Defined and monitored KPIs to maintain Quality of Service Delivery and Operational Safety, to meet companywide Op-Ex goals.

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439 KPI Jobs

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38. SME
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low Demand
Here's how SME is used in Operations Support Manager jobs:
  • Contributed to study submissions' final reports by generating safety narratives and assessments from study data.
  • Managed the development and organization of high-level assessment presentations for weekly production meetings for senior management.
  • Performed trading risk and exposure assessment, effectively mitigating risk.
  • Performed Operational Risk readiness assessments for Operations and Technology division.
  • Managed risk assessment and recommended appropriate action based on review.
  • Completed checklists, assessments and proposed recommendations for updates, closures, and/or escalation to Team Leaders.
  • Assisted in the assessment of a new set of vendors for a new Guest Experience survey.
  • Managed technical programs through a staff of 14 technicians, skilled tradesmen and cross-functional project teams.
  • Identified as key talent for the MBNA transition; member of division's assessment team.
  • Provided Risk assessment for Access control by performing gap analysis for systems and security policies.
  • Launched Power Coach sales and productivity data assessment tool enhancing call center associate's performance.
  • Functioned as a SME and provided logistics analyses to include acquisition planning and maintenance.
  • Coached Subject Matter Experts (SME) to promote employee growth and development.
  • Organized and conducted annual performance assessment of management team in New England.
  • Implemented Supply Chain Vendor and Product risk assessment and management program.
  • Performed all H&S risk assessments on the contract.
  • Evaluated staff through annual performance assessments.
  • Hired, developed and mentored individuals who were promoted and recognized as particularly valuable SMEs for the delivery program.
  • Selected for the Regional MDPR program and attended the senior Management assessment program in Chamonix, France.
  • performed all Customer Security Risk assessments on site.

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306 SME Jobs

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39. PCS
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low Demand
Here's how PCS is used in Operations Support Manager jobs:
  • Directed and coordinated project tasks for 7 consultants for conversion of master data and interfaces between BPCS and DB2 mainframe applications.
  • Project leader of BPCS/DB2 Mainframe migration: 6 month project.
  • Handled Help Desk calls for AS400 BPCS Software System Assisted Mfg.
  • set up to run MRP/MPS BPCS System Key person in Y2K Project for AS400 and PC certification

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154 PCS Jobs

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40. Itil
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low Demand
Here's how Itil is used in Operations Support Manager jobs:
  • Implemented patch and configuration changes utilizing ITIL based processes, minimizing unscheduled downtime and incomplete tasks.
  • Led the Service Desk implementation project, demonstrating process design capabilities, ITIL acumen, business acumen, and thought leadership.
  • Assisted in the development of a new internal maintenance process based on the Information Technology Infrastructure Library (ITIL) program.
  • Improved the Change management, Incident Management and Problem Management process for all applications as per ITIL standards.
  • Collaborate with client to develop custom ticketing system following ITILv3 model to meet customer needs.
  • Utilized service transition and service operations processes as defined within ITIL processes and procedures.
  • Implemented ITSM/ITIL policies and processes and upgraded maturity level from 1 to 4.
  • Implemented ITIL Service Management processes, strategies and services.
  • Assigned and delegated tasks to ITIL Implementation Team.
  • Assisted with the implementation of ITIL best practices to fit the organization's growing service-level requirements.

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593 Itil Jobs

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41. Annual Budget
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low Demand
Here's how Annual Budget is used in Operations Support Manager jobs:
  • Share responsibility for price negotiation and annual budgeting.
  • Conducted project cost reviews, assisted in annual budget preparation and development of SOXS and other business controls.
  • Developed facility's annual budget with inputs from all departments, and presented to CEO and CFO.
  • Led a team of ten people and met annual budget goals up to $2.5 million.
  • Supported staff of 15 and managed $250K annual budget and special projects budget $25K.
  • Assist team with programming, annual budgeting, billing, marketing, and staffing.
  • Prepared financial plans/forecasts including monthly projections, annual budget and long range plans.
  • Developed sales forecasts and goals; defined monthly and annual budgets.
  • Assisted in the preparation of the annual budget and CapEx requirements.
  • Attended and contributed to quarterly and annual budget meetings.
  • Gather data and provide input into annual budget forecast.
  • Manage agency annual budget and monthly reporting.
  • Monitored all chargebacks and aided in the annual budgeting for End User Support department.

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225 Annual Budget Jobs

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42. Day-To-Day Operations
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low Demand
Here's how Day-To-Day Operations is used in Operations Support Manager jobs:
  • Manage the day-to-day operations for an all-natural beverage company's distribution center in the Baltimore/DC area.
  • Communicated with Independent Service Providers regarding day-to-day operations including load plan changes.
  • Led a team of forty-five personnel in direct day-to-day operations for an organization that provided needed assets for over 99 aircraft.
  • Performed duties as the Customer Service Manager, directing the day-to-day operations of the Customer Service and Cashier staff.
  • Selected to provide leadership to 25+ employees on day-to-day operations as well as long term operational issues.
  • Created position-specific tactics, techniques, and procedures used by mission ready crews for day-to-day operations.
  • Oversee the day-to-day operations in the outbound portion of these AT&T accounts.
  • Managed the schedule, training, and day-to-day operations of OPNET Technical Support
  • Lead network team that supports day-to-day operations.

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43. POS
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low Demand
Here's how POS is used in Operations Support Manager jobs:
  • Developed an interface from Auto Quote software used in food service industry for estimating/bid proposals into a proprietary fiduciary software system.
  • Promoted into position responsible for management of corporate-wide cash posting, document imaging, and refund department for all hospitals.
  • Initiated coaching and development program that resulted in improved productivity and promotion of some employees to more appropriate positions.
  • Promoted to Program Administrator and Operation Support for a Department of Army program and maintained responsibilities of previous positions.
  • Redesigned company marketing scheme and improved employee scheduling and work output by implementing new and improved positions.
  • Maintained professional communication between all departments and vendors to ensure positive and effective interactions for future negotiations.
  • Developed and launched a new IS-wide repository to centrally store operational process documentation.
  • Earned fast-track promotion from initial Consultant position.
  • Create proposals and presentation materials.
  • Marketed and directed recruiting efforts for all management positions within New Hampshire, Massachusetts and Rhode Island.
  • Developed and implemented a close cycle journal entry (J/E) posting performance reporting system.
  • Hedged all Canadian dollar positions for Energy Trades settling in Canadian dollars.
  • Composed Request for Proposal (RFP) responses for new MSO business.
  • Major Proposal efforts include TBFM (win) & Skyline Kazakhstan.
  • Reconciled internal desk options positions on expiration day with OCC Department.
  • Achieved of all team business objectives for audit posture, expense controls, customer satisfaction and quality measurements.
  • Created and administered SQL logons as well as views, responsibilities, and positions; maintained security.
  • Improved retail POS and resident meal tracking and billing systems for greater efficiency and cash handling controls.
  • Developed and maintained intra-day, post-day and historical reporting as well as payroll processing and reporting.
  • Conducted pre/post test briefings with the NASA Test Conductor, astronauts and upper level management.

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5,468 POS Jobs

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44. SOX
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low Demand
Here's how SOX is used in Operations Support Manager jobs:
  • Key Achievements: Successfully manage FDA, Corporate and SOX audits with a minimum to non-observations.
  • Recruited to build SOX compliance strategy and create and implement a Change Control architecture.
  • Write and revise technical documentation, quality plans, training plans and SOX controls.
  • Responded to audits and adherence to SOX compliance as well as internal audit.
  • Participated in SOX and PCI compliance development and support creating 6 narratives.
  • Managed Oracle GL SOX control testing and documentation of IT controls.
  • Maintain 100% compliance with all FDIC, HIPPA, SOX, ITAR and other associated compliance standards.

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466 SOX Jobs

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45. External Customers
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low Demand
Here's how External Customers is used in Operations Support Manager jobs:
  • Resolved issues between internal/external customers, user community, and system.
  • Informed internal and external customers on data analysis methods and findings.
  • Cultivated and maintained excellent relationships with Headquarters, Southeast Regional Office, Field Office Directors, and internal and external customers.
  • Provided technical support and end-user training to internal and external customers on network, software, and computer systems.
  • Ensured team provision of optimal customer service to external customers as well as corporate and field office employees.
  • Collaborated with internal/external customers to develop processes and procedures and create SOPs.

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453 External Customers Jobs

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46. Customer Care
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low Demand
Here's how Customer Care is used in Operations Support Manager jobs:
  • Involved daily management of twenty-six Billing, Customer Care, Credit, Marketing, and Field Support personnel.
  • Created Partner Support training material to assist customer care agents in assisting Partner tellers.
  • Implemented new ACD call routing for Help Desk and Customer Care phone queues.
  • Promoted and demonstrated the agreed standards and principals of customer care.
  • Supported Customer Care operations by leading and managing various workgroups and processes to improve call center operational performance.

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487 Customer Care Jobs

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47. Corrective Action
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low Demand
Here's how Corrective Action is used in Operations Support Manager jobs:
  • Developed systems and documentation for branch standardization, performed trend analysis and implemented corrective action programs.
  • Monitored branch performance through external indicators to identify deteriorating trends and recommend corrective actions.
  • Maintained confidential records, employee files, corrective action notifications and termination procedures.
  • Monitored, evaluated, and couched representatives also including corrective actions.
  • Supervised departmental reports including coaching, corrective actions and performance reviews.
  • Reported and monitored performance standards, taking corrective action when appropriate.
  • Implemented corrective actions upon identification of problem areas.
  • Compiled a list of top reasons for published errors resulting in revenue loss and customer dissatisfaction and implemented corrective action plans.
  • Project recovery & coordination for budget, schedule, and client relationships through corrective actions in management and administrative functions.
  • Conduct employment interviews, make hiring decisions, and participate in corrective action and termination discussions and decisions.
  • Conducted root cause analyses of service issues, identified corrective action, developed and implemented improvement plans.
  • Conducted risk assessments and safety inspections on various clients' sites and assisted with corrective actions.
  • Led cross functional teams in strategic planning and corrective actions to resolve immediate challenges.
  • Work with circuit assembly and component suppliers to complete Corrective Action Requests.
  • Reviewed monthly branch audit packages and recommended corrective actions when needed.
  • Generated nonconformance reports where appropriate and made recommendations for corrective action to management.

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1,208 Corrective Action Jobs

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48. RFP
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low Demand
Here's how RFP is used in Operations Support Manager jobs:
  • Reduced performance monitoring software costs by $80K per year by leading an RFP effort to identify a new monitoring tool.
  • Selected as a subject matter expert on a team to respond to a Request for Proposal (RFP).
  • Single point of contact for Technical Sales assistance, including system sizing, support pricing, and RFP responses.
  • Manage Vendor relationships and contract negotiations; often times requiring Request For Proposal RFP programs.
  • Instituted an RFP process to improve competitiveness.
  • Manage RFP's * Change Management Advisory Board (CAB).
  • Managed multimillion dollar TL & LTL RFP program.
  • Prepared RFPs/RFQs for subcontract requirements on company's prime contracts.

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220 RFP Jobs

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49. Curriculum Development
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low Demand
42 Curriculum Development Jobs

No jobs at selected location

50. New Processes
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low Demand
Here's how New Processes is used in Operations Support Manager jobs:
  • Developed an operations manual for my department; ensure content is updated as new processes are implemented/updated.
  • Developed and implemented new processes and controls to expedite production and to ensure adherence to State and Federal program requirements.
  • Led innovation of new processes for Technical Support Services to improve first-time change approval to 98%.
  • Implemented new processes in operational practices to enhance branch performance.
  • Introduced new processes to improve dealings with high-risk accounts.

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Operations Support Manager Jobs

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20 Most Common Skills For An Operations Support Manager

Customer Service

16.1%

Support Operations

9.9%

ISO

7.8%

Technical Support

7.4%

Logistics

5.9%

Project Management

5.8%

Data Entry

5.8%

Process Improvement

5.2%

Human Resources

5.0%

Company Policies

4.6%

Key Performance Indicators

4.1%

Training Programs

3.2%

Daily Operations

3.1%

Direct Reports

2.9%

Performance Reviews

2.6%

ERP

2.3%

Inventory Control

2.2%

Management System

2.2%

Cost Savings

1.9%

Staff Members

1.8%
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Typical Skill-Sets Required For An Operations Support Manager

Rank Skill
1 Customer Service 11.8%
2 Support Operations 7.3%
3 ISO 5.8%
4 Technical Support 5.5%
5 Logistics 4.3%
6 Project Management 4.2%
7 Data Entry 4.2%
8 Process Improvement 3.8%
9 Human Resources 3.7%
10 Company Policies 3.4%
11 Key Performance Indicators 3.0%
12 Training Programs 2.4%
13 Daily Operations 2.3%
14 Direct Reports 2.2%
15 Performance Reviews 1.9%
16 ERP 1.7%
17 Inventory Control 1.6%
18 Management System 1.6%
19 Cost Savings 1.4%
20 Staff Members 1.3%
21 Business Development 1.2%
22 Sigma 1.2%
23 Special Projects 1.2%
24 QA 1.1%
25 Internet 1.1%
26 Performance Management 1.1%
27 Action Plans 1.1%
28 Osha 1.0%
29 Inventory Management 1.0%
30 CRM 1.0%
31 Business Units 1.0%
32 Service Level Agreements 0.9%
33 Sharepoint 0.9%
34 Ensure Compliance 0.9%
35 Business Requirements 0.9%
36 Information Technology 0.9%
37 KPI 0.9%
38 SME 0.8%
39 PCS 0.8%
40 Itil 0.8%
41 Annual Budget 0.8%
42 Day-To-Day Operations 0.8%
43 POS 0.7%
44 SOX 0.7%
45 External Customers 0.7%
46 Customer Care 0.7%
47 Corrective Action 0.7%
48 RFP 0.6%
49 Curriculum Development 0.6%
50 New Processes 0.6%
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77,777 Operations Support Manager Jobs

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