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What Does An Operations Support Manager Do?

Operations Support Managers are employees who handle different support initiatives for the employees or operations-related departments. These support initiatives may come in people management and upskilling, IT infrastructure assistance, or process improvement, among others. Operations Support Managers must have a deep understanding of company operations and the employees' needs. They manage processes and standards to ensure that company operations are fully supported and will not be disrupted. They resolve concerns and anticipate problems that may come. They can plan and create safeguards to ensure that such problems will not arise in the future.

Here are examples of responsibilities from real operations support manager resumes representing typical tasks they are likely to perform in their roles.

  • Manage teams in training and setup a training program for proper operating procedures.
  • Help develop new WMS system and implement real time visual control charts to achieve production and quality KPI metrics.
  • Lead as originator of productivity and quality metrics used to evaluate hourly associates for annual increases and incentives.
  • Report daily activities to Sr. management team.
  • Coordinate successful project to move Internet team offshore to onshore to downtown Indianapolis office.
  • Participate in the reduction of paper statements to CD ROM or down loading print from the Internet.
  • Elevate customer satisfaction by improving case resolution closure and implementation of SLA.
  • Create scorecards to reflect overall performance on rationalization programs per PMO standards.
  • Develop and maintain work schedules, interview and hire personnel, and monitored/control payroll expenses.
  • Develop and implement KPI s to report on effectiveness of solutions and develop dashboards for organizational transparency.
Operations Support Manager Traits
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.
Leadership skills directly correlate with a person's ability to lead others toward success or an accomplishment.
Management skills directly correlate with a person's ability to communicate and lead others while being able to solve problems..

Operations Support Manager Overview

When it comes to understanding what an operations support manager does, you may be wondering, "should I become an operations support manager?" The data included in this section may help you decide. Compared to other jobs, operations support managers have a growth rate described as "as fast as average" at 6% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of operations support manager opportunities that are predicted to open up by 2028 is 150,600.

On average, the operations support manager annual salary is $88,056 per year, which translates to $42.33 an hour. Generally speaking, operations support managers earn anywhere from $54,000 to $142,000 a year, which means that the top-earning operations support managers make $88,000 more than the ones at the lower end of the spectrum.

It's hard work to become an operations support manager, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming a general manager of operations, manager, center operations, division manager, and area manager.

Operations Support Manager Jobs You Might Like

Operations Support Manager Skills and Personality Traits

We calculated that 20% of Operations Support Managers are proficient in Procedures, Customer Service, and Project Management. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.

We break down the percentage of Operations Support Managers that have these skills listed on their resume here:

  • Procedures, 20%

    Collaborate with departmental staff weekly to facilitate the accurate and timely writing, editing and preparation of Standard Operating Procedures.

  • Customer Service, 13%

    Developed operational solutions for implementing product releases and enhancements to the sales and customer service which resulted in increased customer retention.

  • Project Management, 5%

    Project management including data analysis for process improvements to enhance productivity and reduce costs and travel time for shipping and packaging.

  • Facility, 5%

    Created and implemented successful plan to shift inventory replenishment from California warehouse to Utah facility resulting in inventory carry costs savings.

  • Human Resources, 4%

    Utilized technical expertise in planning and executing operations to include logistics, security, mobilization, maintenance and delegating human resources.

  • Professional Development, 3%

    Managed productivity and professional development of thirty resources and two supervisors including both exempt and non-exempt employees.

"procedures," "customer service," and "project management" aren't the only skills we found operations support managers list on their resumes. In fact, there's a whole list of operations support manager responsibilities that we found, including:

  • Communication skills can be considered to be the most important personality trait for an operations support manager to have. According to a operations support manager resume, "top executives must be able to communicate clearly and persuasively" operations support managers are able to use communication skills in the following example we gathered from a resume: "facilitated numerous basic soldier courses such as land navigation, map reading and proper communications procedures. "
  • Another trait important for fulfilling operations support manager duties is leadership skills. According to a operations support manager resume, "top executives must be able to lead an organization successfully by coordinating policies, people, and resources." Here's an example of how operations support managers are able to utilize leadership skills: "provide leadership and training to colleagues to ensure company's mission is accomplished. "
  • Another skill that is quite popular among operations support managers is management skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a operations support manager resume: "top executives must shape and direct the operations of an organization" This example from a resume shows how this skill is used: "involved daily management of twenty-six billing, customer care, credit, marketing, and field support personnel. "
  • An operations support manager responsibilities sometimes require "problem-solving skills." The responsibilities that rely on this skills are shown by this resume excerpt: "top executives need to identify and resolve issues within an organization" This resume example shows how this skill is used by operations support managers: "ensured smooth and timely resolution of client issues in compliance with service level agreements and regulations. "
  • As part of the operations support manager description, you might find that one of the skills that might be helpful to the job is "time-management skills." A operations support manager resume included this snippet: "top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals." This skill could be useful in this scenario: "managed payroll implementation for 8,000 employees on time and within budget. "
  • See the full list of operations support manager skills.

    Before becoming an operations support manager, 56.9% earned their bachelor's degree. When it comes down to graduating with a master's degree, 10.5% operations support managers went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most operations support managers have a college degree. But about one out of every seven operations support managers didn't attend college at all.

    The operations support managers who went onto college to earn a more in-depth education generally studied business and accounting, while a small population of operations support managers studied management and computer science.

    Once you're ready to become an operations support manager, you should explore the companies that typically hire operations support managers. According to operations support manager resumes that we searched through, operations support managers are hired the most by Lumina, Deloitte, and Anheuser-Busch. Currently, Lumina has 106 operations support manager job openings, while there are 11 at Deloitte and 8 at Anheuser-Busch.

    Since salary is important to some operations support managers, it's good to note that they are figured to earn the highest salaries at Cox Enterprises, Google, and Genuine Parts Company. If you were to take a closer look at Cox Enterprises, you'd find that the average operations support manager salary is $151,334. Then at Google, operations support managers receive an average salary of $145,855, while the salary at Genuine Parts Company is $137,418.

    View more details on operations support manager salaries across the United States.

    Some other companies you might be interested in as a operations support manager include United States Army, Amazon.com, and FedEx. These three companies were found to hire the most operations support managers from the top 100 U.S. educational institutions.

    In general, operations support managers fulfill roles in the technology and finance industries. While employment numbers are high in those industries, the operations support manager annual salary is the highest in the health care industry with $89,162 as the average salary. Meanwhile, the technology and finance industries pay $87,277 and $84,478 respectively. This means that operations support managers who are employed in the health care industry make 38.4% more than operations support managers who work in the hospitality Industry.

    The three companies that hire the most prestigious operations support managers are:

      What General Manager Of Operationss Do

      General managers of operations are employed to oversee the overall operations of businesses. Their responsibilities include the improvement of the efficiency of the operations and overall management. They coordinate the primary performance goals for direct reporting functions and set the strategies for the organization. It is their responsibility to communicate strategy as well as results to employees. They also engage with the corporate officers in the strategic planning and development of the organization or enterprise.

      In this section, we compare the average operations support manager annual salary with that of a general manager of operations. Typically, general managers of operations earn a $4,489 higher salary than operations support managers earn annually.

      While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both operations support managers and general managers of operations positions are skilled in procedures, customer service, and facility.

      These skill sets are where the common ground ends though. An operations support manager responsibility is more likely to require skills like "project management," "professional development," "support operations," and "technical support." Whereas a general manager of operations requires skills like "financial statements," "continuous improvement," "oversight," and "personnel processes." Just by understanding these different skills you can see how different these careers are.

      General managers of operations really shine in the technology industry with an average salary of $99,021. Whereas operations support managers tend to make the most money in the health care industry with an average salary of $89,162.

      On average, general managers of operations reach similar levels of education than operations support managers. General managers of operations are 4.8% less likely to earn a Master's Degree and 0.8% more likely to graduate with a Doctoral Degree.

      What Are The Duties Of a Manager, Center Operations?

      The duties of a manager of center operations depend on one's industry of employment. Typically, their responsibilities revolve around overseeing business operations, setting targets, assessing the workforce's performance, and performing corrective measures on any issues or concerns. Moreover, there are also instances where they have to produce progress reports, devise strategies for optimal business performance, delegate tasks, and even manage the budget. As a manager, it is crucial to lead and encourage the team to reach goals and sales targets while implementing the company's policies and regulations.

      The next role we're going to look at is the manager, center operations profession. Typically, this position earns a higher pay. In fact, they earn a $7,738 higher salary than operations support managers per year.

      A similarity between the two careers of operations support managers and managers, center operations are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "procedures," "customer service," and "project management. "

      But both careers also use different skills, according to real operations support manager resumes. While operations support manager responsibilities can utilize skills like "facility," "human resources," "support operations," and "technical support," some managers, center operations use skills like "infrastructure," "workforce," "osha," and "quality standards."

      On average, managers, center operations earn a higher salary than operations support managers. There are industries that support higher salaries in each profession respectively. Interestingly enough, managers, center operations earn the most pay in the technology industry with an average salary of $109,514. Whereas, operations support managers have higher paychecks in the health care industry where they earn an average of $89,162.

      On the topic of education, managers, center operations earn similar levels of education than operations support managers. In general, they're 1.5% more likely to graduate with a Master's Degree and 0.8% more likely to earn a Doctoral Degree.

      How a Division Manager Compares

      Division managers supervise a section of the company and are responsible for that division's success. General duties include organizing, planning, allocating resources, and managing the daily operations of the sector. Part of their duty is to evaluate the division's performance and develop strategies for performance improvement. They ensure that compliance to policies and procedures is maintained by the team members. Also, they assist in employee recruitment and performance evaluation for promotion, retention, and termination undertakings. Additionally, division managers need to fix issues that hinder achieving division goals and success.

      The third profession we take a look at is division manager. On an average scale, these workers bring in lower salaries than operations support managers. In fact, they make a $1,421 lower salary per year.

      By looking over several operations support managers and division managers resumes, we found that both roles utilize similar skills, such as "procedures," "customer service," and "project management." But beyond that the careers look very different.

      There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, an operations support manager is likely to be skilled in "support operations," "technical support," "itil," and "rfp," while a typical division manager is skilled in "safety program," "oversight," "sales goals," and "front office."

      Additionally, division managers earn a higher salary in the technology industry compared to other industries. In this industry, they receive an average salary of $104,425. Additionally, operations support managers earn an average salary of $89,162 in the health care industry.

      Division managers typically study at similar levels compared with operations support managers. For example, they're 1.0% less likely to graduate with a Master's Degree, and 1.9% less likely to earn a Doctoral Degree.

      Description Of an Area Manager

      An Area Manager's responsibility is to oversee the business operations of all company branches within a particular area. Among the tasks involve creating strategies to achieve the sales target, monitoring and evaluating the performance and progress of stores including their workforce, adhering to the budget and regulations of the company, and focus on attaining the image and financial goals. Moreover, an Area Manager must communicate and coordinate with fellow managers and hire employees that would be a vital member of the company.

      Area managers tend to earn a lower pay than operations support managers by about $20,830 per year.

      While their salaries may vary, operations support managers and area managers both use similar skills to perform their jobs. Resumes from both professions include skills like "procedures," "customer service," and "facility. "

      While some skills are shared by these professions, there are some differences to note. "project management," "professional development," "ensure compliance," and "support operations" are skills that have shown up on operations support managers resumes. Additionally, area manager uses skills like safety standards, sales goals, territory, and continuous improvement on their resumes.

      In general, area managers make a higher salary in the retail industry with an average of $84,470. The highest operations support manager annual salary stems from the health care industry.

      Area managers reach lower levels of education when compared to operations support managers. The difference is that they're 7.3% more likely to earn a Master's Degree less, and 0.6% more likely to graduate with a Doctoral Degree.