How To Become An Operations Support Representative: What It Is and Career Path

What is an operations support representative and how to become one

Updated January 8, 2025

3 min read

An operations support representative helps customers with issues that arise with operational tasks such as bookkeeping or scheduling. An operations support representative must be highly organized to diagnose operations issues and find their solutions. They also need to track customer data and enter updates into their records. Besides their operational support skills, operations support representatives need excellent communications and customer service skills to communicate with customers. They provide guidance over the phone or via email and resolve customer issues. Finally, operations support representatives need strong technical skills to understand different technical tools, such as accounting software, used in operations support.

There are several paths to become an operations support representative. Some have a bachelor's degree in business or a related subject. Others only have a high school diploma. Most operations support representatives need a few years of experience in customer service, no matter their educational levels.

Operations support representatives earn an average salary of $33,824 a year.

ScoreOperations Support RepresentativeUS Average

Salary

3.1

Avg. Salary $39,977

Avg. Salary $59,228

Stability level

6.7

Growth rate 10%

Growth rate 0.3%

Diversity

6.5

Race

American Indian and Alaska Native 0.41%

Asian 10.64%

Black or African American 10.35%

Hispanic or Latino 16.15%

Unknown 5.37%

White 57.07%

Gender

female 62.84%

male 37.16%

Age - 41

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 41

Stress level

6.7

Stress level is high

7.1 - high

Complexity level

6.5

Complexity level is challenging

7 - challenging

Work life balance

7.4

Work life balance is good

6.4 - fair

Key steps to become an operations support representative

Explore operations support representative education requirements

Most common operations support representative degrees

Bachelor's

51.3 %

Associate

24.1 %

High School Diploma

11.2 %

Start to develop specific operations support representative skills

Skills	Percentages
Operations Support	17.21%
Data Entry	12.49%
Customer Service	8.71%
Computer Programs	7.53%
Service Orders	6.38%

Complete relevant operations support representative training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New operations support representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an operations support representative based on U.S. Bureau of Labor Statistics data and data from real operations support representative resumes.

Research operations support representative duties and responsibilities

Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
Identify, troubleshoot and deliver need results as a customer liaison between the regulated and non- regulate side of energy.
Respond and troubleshoot sales representative inquiries regarding all open orders, including expect date of delivery and/or invoicing.
Maintain input/output of information essential to sales communication regarding commission, quotas, sales activity, compensation appeals and incentive payouts.

Prepare your operations support representative resume

When your background is strong enough, you can start writing your operations support representative resume.

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