An operations support representative helps customers with issues that arise with operational tasks such as bookkeeping or scheduling. An operations support representative needs to be highly organized to diagnose operations issues and find their solutions. They also need to track customer data and enter updates into their records. Besides their operational support skills, operations support representatives need excellent communications and customer service skills in order to communicate with customers. They provide guidance over the phone or via email and resolve issues for customers. Finally, operations support representatives need strong technical skills in order to understand different technical tools, such as accounting software, used in operations support.
There are several paths to become an operations support representative. Some have a bachelor's degree in business or a related subject. Others only have a high school diploma. Most operations support representatives need a few years of experience in customer service, no matter their educational levels.
Operations support representatives earn an average salary of $33,824 a year.
There is more than meets the eye when it comes to being an operations support representative. For example, did you know that they make an average of $19.79 an hour? That's $41,160 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many operations support representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and listening skills.
When it comes to the most important skills required to be an operations support representative, we found that a lot of resumes listed 12.8% of operations support representatives included operations support, while 9.6% of resumes included data entry, and 7.9% of resumes included customer service. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the operations support representative job title. But what industry to start with? Most operations support representatives actually find jobs in the finance and professional industries.
If you're interested in becoming an operations support representative, one of the first things to consider is how much education you need. We've determined that 40.1% of operations support representatives have a bachelor's degree. In terms of higher education levels, we found that 8.5% of operations support representatives have master's degrees. Even though some operations support representatives have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become an operations support representative. When we researched the most common majors for an operations support representative, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on operations support representative resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become an operations support representative. In fact, many operations support representative jobs require experience in a role such as customer service representative. Meanwhile, many operations support representatives also have previous career experience in roles such as administrative assistant or cashier.