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Operations Support Representative Careers

An operations support representative helps customers with issues that arise with operational tasks such as bookkeeping or scheduling. An operations support representative needs to be highly organized to diagnose operations issues and find their solutions. They also need to track customer data and enter updates into their records. Besides their operational support skills, operations support representatives need excellent communications and customer service skills in order to communicate with customers. They provide guidance over the phone or via email and resolve issues for customers. Finally, operations support representatives need strong technical skills in order to understand different technical tools, such as accounting software, used in operations support.

There are several paths to become an operations support representative. Some have a bachelor's degree in business or a related subject. Others only have a high school diploma. Most operations support representatives need a few years of experience in customer service, no matter their educational levels.

Operations support representatives earn an average salary of $33,824 a year.

There is more than meets the eye when it comes to being an operations support representative. For example, did you know that they make an average of $19.79 an hour? That's $41,160 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does an Operations Support Representative Do

There are certain skills that many operations support representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and listening skills.

When it comes to the most important skills required to be an operations support representative, we found that a lot of resumes listed 12.8% of operations support representatives included operations support, while 9.6% of resumes included data entry, and 7.9% of resumes included customer service. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the operations support representative job title. But what industry to start with? Most operations support representatives actually find jobs in the finance and professional industries.

How To Become an Operations Support Representative

If you're interested in becoming an operations support representative, one of the first things to consider is how much education you need. We've determined that 40.1% of operations support representatives have a bachelor's degree. In terms of higher education levels, we found that 8.5% of operations support representatives have master's degrees. Even though some operations support representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become an operations support representative. When we researched the most common majors for an operations support representative, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on operations support representative resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become an operations support representative. In fact, many operations support representative jobs require experience in a role such as customer service representative. Meanwhile, many operations support representatives also have previous career experience in roles such as administrative assistant or cashier.

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Average Salary
$41,160
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
35,416
Job Openings

Operations Support Representative Career Paths

Top Careers Before Operations Support Representative

Cashier
7.7 %

Top Careers After Operations Support Representative

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for an Operations Support Representative

Operations Support Representatives in America make an average salary of $41,160 per year or $20 per hour. The top 10 percent makes over $57,000 per year, while the bottom 10 percent under $29,000 per year.
Average Salary
$41,160

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Operations Support Representative
Operations Support Representative
Signal 88 Security
Signal 88 Security
03/22/2021
03/22/2021
$25,04403/22/2021
$25,044
Operations Support Representative
Operations Support Representative
Swift Refrigerated
Swift Refrigerated
03/03/2021
03/03/2021
$33,39203/03/2021
$33,392
Operations Support Representative
Operations Support Representative
Swift Transportation
Swift Transportation
03/02/2021
03/02/2021
$33,39203/02/2021
$33,392
Representative, Operations Support
Representative, Operations Support
Denver Public Schools
Denver Public Schools
02/29/2020
02/29/2020
$42,30302/29/2020
$42,303
Operations Support Representative
Operations Support Representative
Randstad
Randstad
01/27/2020
01/27/2020
$33,39201/27/2020
$33,392

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Operations Support Representative Demographics

Gender

female

59.5 %

male

34.5 %

unknown

6.0 %

Ethnicity

White

62.8 %

Hispanic or Latino

14.3 %

Asian

9.8 %

Foreign Languages Spoken

Spanish

55.2 %

French

13.8 %

Russian

10.3 %
See More Demographics

Operations Support Representative Education

Majors

Business
33.8 %

Degrees

Bachelors

43.4 %

Associate

20.3 %

Certificate

19.1 %

Top Colleges for Operations Support Representatives

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Public

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Public

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Public

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Public

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For an Operations Support Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 12.8% of operations support representatives listed operations support on their resume, but soft skills such as speaking skills and writing skills are important as well.

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Top Operations Support Representative Employers

1. Citi
4.8
Avg. Salary: 
$51,945
Operations Support Representatives Hired: 
157+
2. Massachusetts Mutual Life Insurance ...
4.8
Avg. Salary: 
$32,802
Operations Support Representatives Hired: 
32+
3. Verizon Communications
4.7
Avg. Salary: 
$38,878
Operations Support Representatives Hired: 
29+
4. Schneider National
4.6
Avg. Salary: 
$44,284
Operations Support Representatives Hired: 
21+
5. Staples
4.6
Avg. Salary: 
$28,257
Operations Support Representatives Hired: 
17+
6. Outsource
4.5
Avg. Salary: 
$36,547
Operations Support Representatives Hired: 
15+

Operations Support Representative Videos

Updated October 2, 2020