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Become An Operations Support Specialist

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Working As An Operations Support Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates

  • $48,620

    Average Salary

What Does An Operations Support Specialist Do At Carmax

* Open, distribute and process invoices and vendor requests that come in through email, mail, or intercompany mail for the IT department
* Prepares purchase orders and aprons for purchasing IT goods and services
* Scans and files vendor POs, invoices and other documentation electronically
* Responsible for evaluating monthly reports, service contract agreements and previous bills to reconcile vendor invoices
* Responds to vendor requests for payment status
* Prepares requests for information, source, and supporting documents and responds to inquiries for other kinds of accounting and inventory information
* Effectively utilizes problem-solving skills to review monthly accrual and variance reports to ensure proper accounting adjustments are made to correct invoicing errors
* Position Requirements

What Does An Operations Support Specialist Do At Pace Runners, Inc.

* Assist in optimizing and planning the delivery network (Macro- and Micro- levels of detail)
* Improve existing routes and develop route models for potential customers
* Facilitate systematic problem solving, implementing solutions to solve root-cause problems.
* Coach, champion and (sometimes) lead improvement projects within a specific delivery Area or Region
* Assist with project leadership to include identifying opportunities, defining and financially justifying projects, resources, launching product teams
* Assist with identifying integration issues with other projects/processes and coordinate the improvements with the appropriate project leader to accomplish project goals.
* Facilitate processes to identify and implement initiatives/projects that reduce costs and improve services to customers.
* Provide feedback to the leadership team regarding opportunities in current SOPs and potential changes.
* Collect and monitor activities to assess trends and opportunities for each business unit (Delivery Center) and provide proactive recommendations.
* Identify relevant technologies that can improve operations including, safety performance.
* Communicate with Operations Management and Corporate Leadership on opportunities and progress.
* Assist with developing synergies across all operations especially with system-wide initiatives.
* Establish and manage systems to support “right the first time” culture.
* Review KPI’s and metrics to assess the effectiveness of implemented changes and projected benefit of proposed changes

What Does An Operations Support Specialist Do At Vertex Inc.

* Process client’s sales and use tax returns for the time sensitive SUT compliance cycle.
* This will include:
* Analyzing tax data and returns for accuracy, investigate questionable data and take corrective action when necessary.
* Managing Clients soft and hard files, ensure reconciliation files are posted, and review client status and changes.
* Participating in the monthly premium work streams ensuring filing and payments are made accurately and on time
* Reconciling and ensuring all electronic returns have been filed and/or mailed as appropriate
* Maintaining monthly filing checklists, review of reconciliation and analysis reports for accuracy
* Reviewing and addressing Clients tax mail (forms, notices, and bulletins) and escalating appropriately
* Responding to, resolving, and tracking notices from taxing jurisdictions
* Assist with the onboarding and implementation of customers as needed, including but not limited to:
* Ensuring that all engagements (implementations, Premium Processing) are completed on time and to the satisfaction of the client
* Ensuring accuracy of calculation and returns generation during the implementation process before go live
* Facilitating resolution of customers’ issues by logging and verifying bugs/enhancements; updating customer and supervisor on problem resolution status; working with development to explain reported verified problem resolution; assisting in testing problem resolution fixes
* Assist with root cause determination and resolution of connector & production support issues and tax notices for premium customers
* Provide ongoing customer support and assistance to Implementation partners as needed
* Lead or participate in other projects or duties as assigned

What Does An Operations Support Specialist Do At Sanford Health

* Support planning & coordination of store buildouts
* Develop market overview reports that include demographics and competitors
* Provide site selection/lease negotiation support
* Maintain budget and tracking expenditures/transactions
* Coordinate and foster good working relationships with vendors and service providers
* Schedule and organize meetings/events and maintain agendas
* Prepare necessary presentation materials for meetings
* Keep updated records and create reports or proposals
* Think quickly, often solving problems as they arise
* Provide administrative support as needed
* Undertaking project tasks as required
* Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project
* Some travel may be required when supporting new store openings

What Does An Operations Support Specialist Do At Abraxas Corporation

* Assess capability needs to meet UAS mission requirements and provide recommendations to NSWG
* UAS OIC.
* Develop courses of action to ensure UAS capabilities are maintained and ready to meet mission taskings.
* Monitor technology developments relative to UAS platforms.
* Evaluate program and non-program equipment acquisitions and researches more cost effective methods to maintain NSW UAS systems.
* Conduct daily UAS program reviews and make recommendations to meet UAS mission requirements for fully mission-capable status of systems, personnel, and equipment
* Assist with requirements input and timeline reporting to the UAS Director and Commander, Naval Special Warfare Group TEN in order to help formulate planning guidance to NSWG
* Staff and UAS Troops.
* Develops Plans of Action and Milestones (POA&M) to identify workload necessary to meet global demands for Intelligence, Surveillance, and Reconnaissance (ISR).
* Analyze, maintain, and appraise UAS capabilities for the Commander and UAS Director, and provide Subject Matter Expertise and recommendations to the NSWG
* Requirements Department in order to improve capabilities and identify/meet capability gaps

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How To Become An Operations Support Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Operations Support Specialist jobs

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Operations Support Specialist Career Paths

Operations Support Specialist
Operations Manager Plant Manager General Manager
Account Manager
5 Yearsyrs
Operation Supervisor General Manager Senior Manager
Chief Information Officer
11 Yearsyrs
Senior Analyst Information Technology Consultant Senior System Administrator
Data Center Manager
9 Yearsyrs
Operation Supervisor Operations Manager Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Technical Support Specialist Network Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Information Technology Specialist Information Technology Consultant Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Operations Specialist Operations Manager
General Manager
7 Yearsyrs
Information Technology Specialist Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Senior Analyst Senior Consultant Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Operations Manager General Manager
Operations Director
9 Yearsyrs
Systems Administrator Engineer Engineering Manager
Operations Manager
7 Yearsyrs
Business Analyst Program Manager General Manager
President Of Operations
11 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Business Analyst Product Manager Sales Manager
Senior Account Manager
7 Yearsyrs
Information Systems Technician Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Project Manager Program Manager
Senior Manager
10 Yearsyrs
Operations Specialist Project Manager
Senior Project Manager
12 Yearsyrs
Information Systems Technician Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Operations Support Specialist Demographics

Gender

  • Female

    54.9%

  • Male

    43.2%

  • Unknown

    2.0%

Ethnicity

  • White

    78.8%

  • Hispanic or Latino

    11.4%

  • Asian

    7.2%

  • Unknown

    1.8%

  • Black or African American

    0.8%
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Languages Spoken

  • Spanish

    58.2%

  • French

    8.2%

  • Chinese

    6.1%

  • Portuguese

    4.1%

  • Mandarin

    3.1%

  • Korean

    2.0%

  • Vietnamese

    2.0%

  • German

    2.0%

  • Cantonese

    2.0%

  • Arabic

    2.0%

  • Turkish

    1.0%

  • Hindi

    1.0%

  • Azerbaijani

    1.0%

  • Hmong

    1.0%

  • Danish

    1.0%

  • Indonesian

    1.0%

  • Russian

    1.0%

  • Carrier

    1.0%

  • Italian

    1.0%

  • Japanese

    1.0%
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Operations Support Specialist

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Operations Support Specialist Education

Operations Support Specialist

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Real Operations Support Specialist Salaries

Job Title Company Location Start Date Salary
Business Operations Support Specialist Basehealth, Inc. Redwood City, CA May 08, 2016 $90,355
Business Operations Support Specialist Basehealth Redwood City, CA May 24, 2016 $90,355
Operations Support Specialist Bunge North America (OPD West), Inc. Emporia, KS Sep 01, 2014 $83,000
Operations Support Specialist Exelon Generation Company, LLC TX Apr 18, 2011 $83,000
Operations Support Specialist Activehealth Management Chicago, IL Feb 08, 2016 $80,000
Business Operations Support Specialist Basehealth, Inc. Redwood City, CA Jun 23, 2015 $76,918
Operations Support Specialist/Linux Administrator Dizer Corp Palo Alto, CA Jul 12, 2016 $71,500
Specialist-Business Operations Support Verizon Corporate Services Corporation Ridgefield, NJ Apr 15, 2011 $67,725
IT Operations Support Specialist-Senior Cummins Inc. Columbus, IN May 12, 2016 $64,002 -
$90,000
Operations Support Specialist Active Health Management Chicago, IL Aug 15, 2016 $64,000
Operation Support Specialist Insurance Services Office, Inc. Jersey City, NJ Sep 20, 2011 $62,500
IT Operations Support Specialist-Senior Cummins Inc. Columbus, IN Aug 23, 2016 $61,600 -
$84,700
Operations Support Specialist Insurance Services Office, Inc. Jersey City, NJ Jan 15, 2010 $52,000 -
$55,500
Operation Support Specialist Bay Area Compliance Labs Corp Sunnyvale, CA Oct 01, 2012 $46,665
Business Operations Support Specialist West Side Institutional Synagogue New York, NY Jan 05, 2011 $45,392
Business Operations Support Specialist Parag Diamonds Inc. New York, NY Feb 19, 2013 $45,000
Business Operations Support Specialist Clinton Housing Development Company New York, NY Jun 04, 2012 $45,000

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Top Skills for An Operations Support Specialist

ProceduresOperationsSupportDataEntryFinancialSafetyPayrollCustomerServiceTechnicalSupportWindowsXPFacilityTroubleTicketsPhoneCallsBackupAuditSetupSpecialProjectsWebResourceActiveDirectoryDesktop

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Top Operations Support Specialist Skills

  1. Procedures
  2. Operations Support
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Develop preventive measures and document issue resolution procedures.
  • Default Operations Support - Litigation Specialist, Paralegal I Coordinating with Direct Source Counsel concerning litigated/contested foreclosure matters.
  • Performed general clerical duties including typing, data entry, and daily operation file maintenance.
  • Updated basic data discrepancies identified in reports, Prepared line of business financial reports.
  • Use a variety of software tools to manager tasks, such as procurement, time and attendance, and safety incidents.

Top Operations Support Specialist Employers

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