FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
APPLY NOW
Apply Now
×
FIND
PERSONALIZED JOBS

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Your search has been saved!

Become An Operations Support Specialist

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As An Operations Support Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $71,000

    Average Salary

What Does An Operations Support Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

Show More

Show Less

How To Become An Operations Support Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

Show More

Show Less

Do you work as an Operations Support Specialist?

Send To A Friend

Operations Support Specialist Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Operations Support Specialist Career Paths

Operations Support Specialist
Operations Manager General Manager Account Executive
Business Development Manager
9 Yearsyrs
Systems Administrator Operations Manager General Manager
Business Owner
6 Yearsyrs
Operations Manager Property Manager
Communications Manager
6 Yearsyrs
Business Analyst Information Technology Manager Data Center Manager
Data Center Operations Manager
9 Yearsyrs
Operation Supervisor Technical Support Specialist Desktop Support Technician
Desktop Support Manager
6 Yearsyrs
Project Manager Product Manager National Account Manager
Enterprise Account Manager
9 Yearsyrs
Project Manager Information Technology Project Manager
Global Project Manager
9 Yearsyrs
Operations Specialist Operation Supervisor Operations Manager
Human Resources Manager
7 Yearsyrs
Analyst Systems Analyst Information Technology Specialist
Information Technology Supervisor, Information Technology
6 Yearsyrs
Technical Support Specialist Systems Engineer Senior Software Engineer
Lead Developer
5 Yearsyrs
Analyst Management Analyst Budget Analyst
Resource Manager
6 Yearsyrs
Service Representative Service Technician Lead Technician
Senior Leader
6 Yearsyrs
Technical Support Specialist Network Administrator
Senior Network Administrator
6 Yearsyrs
Operations Specialist Operations Manager
Senior Operations Manager
9 Yearsyrs
Systems Administrator Analyst Quality Assurance Analyst
Senior Quality Assurance Analyst
6 Yearsyrs
Support Specialist Case Manager Service Coordinator
Service Manager
6 Yearsyrs
Support Specialist Systems Administrator Operations Manager
Site Manager
7 Yearsyrs
Service Representative Technical Support Specialist
Supervisor, Technical Support
5 Yearsyrs
Show More
Share

Do you work as an Operations Support Specialist?

Help others decide if this is a good career for them

Average Length of Employment
Senior Specialist 3.7 years
Staff Specialist 3.7 years
Specialist 2.5 years
Support Specialist 2.3 years
Top Careers Before Operations Support Specialist
Teller 5.8%
Internship 4.3%
Cashier 4.2%
Supervisor 3.1%
Specialist 3.0%
Secretary 2.8%
Top Careers After Operations Support Specialist
Analyst 4.3%
Teller 3.9%
Specialist 3.6%
Manager 3.2%
Owner 2.9%

Do you work as an Operations Support Specialist?

Operations Support Specialist Demographics

Gender

Female

54.7%

Male

43.3%

Unknown

2.0%
Ethnicity

White

60.6%

Hispanic or Latino

16.4%

Black or African American

11.8%

Asian

7.5%

Unknown

3.8%
Show More
Foreign Languages Spoken

Spanish

62.6%

French

6.5%

Chinese

5.6%

Portuguese

3.7%

Mandarin

2.8%

Cantonese

2.8%

Korean

1.9%

German

1.9%

Arabic

1.9%

Turkish

0.9%

Hindi

0.9%

Azerbaijani

0.9%

Hmong

0.9%

Danish

0.9%

Indonesian

0.9%

Vietnamese

0.9%

Russian

0.9%

Carrier

0.9%

Italian

0.9%

Japanese

0.9%
Show More

Operations Support Specialist Education

Schools

University of Phoenix

27.7%

Strayer University

10.9%

Northern Virginia Community College

5.9%

University of Maryland - University College

4.5%

Southern New Hampshire University

4.5%

Florida State College at Jacksonville

4.1%

Ashford University

3.6%

Georgia State University

3.6%

Delaware Technical and Community College

3.6%

American InterContinental University

3.2%

Community College of the Air Force

3.2%

Colorado Technical University

3.2%

Tennessee State University

2.7%

Pace University - New York

2.7%

Illinois State University

2.7%

University of Texas at Dallas

2.7%

University of Louisville

2.7%

University of Memphis

2.7%

Western Governors University

2.7%

Liberty University

2.7%
Show More
Majors

Business

33.5%

Computer Science

7.5%

Accounting

6.1%

Computer Information Systems

4.8%

Information Technology

4.7%

Health Care Administration

4.4%

Psychology

4.2%

Management

4.0%

Communication

3.9%

Finance

3.9%

Criminal Justice

3.8%

General Studies

3.1%

Legal Support Services

2.3%

Human Resources Management

2.2%

Liberal Arts

2.1%

Education

2.0%

Nursing

1.9%

Electrical Engineering

1.9%

Political Science

1.9%

English

1.8%
Show More
Degrees

Bachelors

40.3%

Other

24.6%

Associate

14.9%

Masters

12.7%

Certificate

5.4%

Diploma

1.3%

Doctorate

0.5%

License

0.2%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary

Real Operations Support Specialist Salaries

Job Title Company Location Start Date Salary
Business Operations Support Specialist Basehealth, Inc. Redwood City, CA May 08, 2016 $90,355
Business Operations Support Specialist Basehealth Redwood City, CA May 24, 2016 $90,355
Operations Support Specialist Bunge North America (OPD West), Inc. Emporia, KS Sep 01, 2014 $83,000
Operations Support Specialist Exelon Generation Company, LLC TX Apr 18, 2011 $83,000
Operations Support Specialist Activehealth Management Chicago, IL Feb 08, 2016 $80,000
Business Operations Support Specialist Basehealth, Inc. Redwood City, CA Jun 23, 2015 $76,918
Operations Support Specialist/Linux Administrator Dizer Corp Palo Alto, CA Jul 12, 2016 $71,500
Specialist-Business Operations Support Verizon Corporate Services Corporation Ridgefield, NJ Apr 15, 2011 $67,725
IT Operations Support Specialist-Senior Cummins Inc. Columbus, IN May 12, 2016 $64,002 -
$90,000
Operations Support Specialist Active Health Management Chicago, IL Aug 15, 2016 $64,000
Operation Support Specialist Insurance Services Office, Inc. Jersey City, NJ Sep 20, 2011 $62,500
IT Operations Support Specialist-Senior Cummins Inc. Columbus, IN Aug 23, 2016 $61,600 -
$84,700
Support OPS Specialist Symantec Corporation Springfield, OR Dec 05, 2011 $53,706 -
$61,200
Operations Support Specialist Insurance Services Office, Inc. Jersey City, NJ Jan 15, 2010 $52,000 -
$55,500
Operation Support Specialist Bay Area Compliance Labs Corp Sunnyvale, CA Oct 01, 2012 $46,665
Business Operations Support Specialist West Side Institutional Synagogue New York, NY Jan 05, 2011 $45,392
Business Operations Support Specialist Parag Diamonds Inc. New York, NY Feb 19, 2013 $45,000
Business Operations Support Specialist Clinton Housing Development Company New York, NY Jun 04, 2012 $45,000

No Results

To get more results, try adjusting your search by changing your filters.

Show More

AVERAGE SALARY FOR An Operations Support Specialist

Average Yearly Salary
$71,000
View Detailed Salary Report
$52,000
Min 10%
$71,000
Median 50%
$71,000
Median 50%
$71,000
Median 50%
$71,000
Median 50%
$71,000
Median 50%
$71,000
Median 50%
$71,000
Median 50%
$96,000
Max 90%
Best Paying Company
Citi
Highest Paying City
Redwood City, CA
Highest Paying State
Nevada
Avg Experience Level
3.1 years
How much does an Operations Support Specialist make at top companies?
The national average salary for an Operations Support Specialist in the United States is $71,513 per year or $34 per hour. Those in the bottom 10 percent make under $52,000 a year, and the top 10 percent make over $96,000.

How Would You Rate The Salary Of an Operations Support Specialist?

Have you worked as an Operations Support Specialist? Help other job seekers by rating your experience as an Operations Support Specialist.

Top Skills for An Operations Support Specialist

  1. Operational Procedures
  2. Customer Service
  3. Operations Support
You can check out examples of real life uses of top skills on resumes here:
  • Provide internal support and customer service regarding operational procedures and processes while troubleshooting problems and addressing issues proactively
  • Performed quantitative analysis of current operating plans, provided district management with cost control, productivity and customer service improvements.
  • Provided operations support to different functions within Consumer Direct fulfillment including loan processing, sales support and loan closing activities.
  • Execute operational support tasks such as data entry, transaction processing/re-processing, investigation and administrative tasks.
  • Scheduled appointments with staff using Microsoft Outlook, maintained personnel files and provided technical support to assigned personnel.

How Would You Rate Working As an Operations Support Specialist?

Are you working as an Operations Support Specialist? Help us rate Operations Support Specialist as a Career.

Rank:

Average Salary:

Embed On Your Website

Top 10 Best States for Operations Support Specialists

  1. District of Columbia
  2. Massachusetts
  3. Delaware
  4. Alaska
  5. New Jersey
  6. Rhode Island
  7. Colorado
  8. Virginia
  9. Minnesota
  10. Connecticut
  • (619 jobs)
  • (1,716 jobs)
  • (204 jobs)
  • (150 jobs)
  • (1,433 jobs)
  • (205 jobs)
  • (1,142 jobs)
  • (2,192 jobs)
  • (1,098 jobs)
  • (539 jobs)

Top Operations Support Specialist Employers

Jobs From Top Operations Support Specialist Employers

Related to your recently viewed content