Operations support specialist resume examples from 2026
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How to write an operations support specialist resume
Craft a resume summary statement
A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the operations support specialist role.
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in operations support specialist-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These tips will help you demonstrate why you are the perfect fit for the operations support specialist position.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:
- Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
- Put all relevant hard and soft skills in your skills section.
- Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
- Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
- Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.
Here are example skills to include in your “Area of Expertise” on an operations support specialist resume:
- Operations Support
- Customer Service
- Data Entry
- PowerPoint
- Technical Support
- DOD
- Patients
- Windows
- Operational Procedures
- Salesforce
- Excellent Organizational
- Office Equipment
- HR
- SME
- Work Ethic
- Customer Satisfaction
- Management System
- SQL
- Customer Support
- Payroll
- SharePoint
- Process Improvement
- ACH
- Level Agreements
- Operational Issues
- Customer Inquiries
- Corrective Action
- Administrative Tasks
- Computer System
- Training Materials
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How to structure your work experience
A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.
- Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
- Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.
How to write operations support specialist experience bullet points
Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.
- Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
- What were your responsibilities or goals?
- How did you accomplish them?
- Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )
Here are effective examples from operations support specialist resumes:
Work history example #1
Operations Support Specialist (Part-Time)
Bank of America
- Performed internal audits of operational documents and procedures ensuring no control gap issues.
- Implemented organized approach to bank audit system, creating centralized filing system used to maintain and store required documents and paperwork.
- Developed all new procedures for Post Closing as federal regulations and operations changed.
- Partnered with a SQL developer to launch an automated associate productivity reporting tool.
- Reviewed loan modification decision for completeness and accuracy, file review included documents review, income calculations and coding.
Work history example #2
Customer Support Specialist
Best Buy
- Tailored communication to audience thereby providing the best level of service.
- Developed new customer relations through successfully resolving customer matters and opening new business accounts.
- Requested policy exceptions and detailed customer issues during communications with store management, as well as District Managers and General Managers.
- Ensured that deposits were reconciled at the end of each business day.
- Advanced Word, Excel, and PowerPoint abilities.
Work history example #3
Leasing Consultant
Cortland
- Trained in Fair Housing quarterly and in OneSite, Blue Moon, Lead2Lease, and YieldStar
- Trained and directed the work performance by the leasing teams including software (Yardi & Onesite/realpage).
- Responded to internet email leads and entered all traffic in to computer (YARDI) Resident Function planning.
- Created and distributed communication and information for existing residents.
- Authored a program improvement to the MRI interface, called Benchmarks, which was later implemented company wide.
Work history example #4
Logistics Specialist
Central Purchasing
- Worked in a fast-paced environment streamlining procedures, preparing and distributing documents, organizing meetings, and verifying completed paperwork.
- Worked closely with consultants to ensure a smooth transition to new warehouse with WMS implementation.
- Managed all Materials-related endeavors, including Inventory, Scheduling, and BOM in a low-volume, highly-specialized assembly operation.
- Provided PowerPoint presentations for Director to present to potential company buyers exhibiting Director's logistic tactics.
- Reconciled and improved bill classification accuracy, obtaining monthly and quarterly cost analysis reports as liaison to freight payment partner.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
Associate's Degree in education
Central State University, Wilberforce, OH
2000 - 2002
Bachelor's Degree in business
San Jose State University, San Jose, CA
2005 - 2008
Highlight your operations support specialist certifications on your resume
Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.
To list, use the full name of the certification and the organization that issued it, along with the date of achievement.
Here are some of the best certifications to have on operations support specialist resumes:
- Certified Pharmacy Technician (CPhT)
- Certified Billing and Coding Specialist (CBCS)
- Certified Manager Certification (CM)
- Certified Information Technology Professional (CITP)
- IT Information Library Foundations Certification (ITIL)
- Certified Network Computer Technician (CNCT)
- Dental Assistant (RDA)