How to hire an operations support technician

How to hire an operations support technician, step by step

Here's a step-by-step operations support technician hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an operations support technician job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new operations support technician
• Step 8: Go through the hiring process checklist

What does an operations support technician do?

Post an operations support technician job for free, promote it for a fee

Post free

1. Identify your hiring needs

   The operations support technician hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   An operations support technician's background is also an important factor in determining whether they'll be a good fit for the position. For example, operations support technicians from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents operations support technician salaries for various positions.

   Type of Operations Support Technician	Description	Hourly rate
   Operations Support Technician	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$11-27
   Administrative Technical Support	Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately... Show more	$13-36
   Technical Support Engineer	A technical support engineer is responsible for responding to customer issues, providing immediate resolutions to their system issues through remote assistance. Technical support engineers must have strong knowledge of software and hardware applications to diagnose system defects and process troubleshooting... Show more	$29-57

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Operations Support
   • Technical Support
   • Data Entry
   • OSHA
   • Linux
   • Customer Satisfaction
   • POS
   • Payroll
   • LAN
   • FTP
   • National Security
   • TCP/IP
   • Cash Handling
   • Computer System

   Check all skills

   Responsibilities:

   • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
   • Operate the TCP/IP network, to solve any problem with print queues.
   • Create SQL databases of test equipment.
   • Conduct POS hardware audits and maintain system.
   • Amass technical experience with TCP/IP and Ethernet wiring installation.
   • Administer and perform backups as well as monitored Unix base platforms.

   More operations support technician duties

3. Make a budget

   Including a salary range in your operations support technician job description helps attract top candidates to the position. An operations support technician salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for an operations support technician in Kentucky may be lower than in California, and an entry-level operations support technician usually earns less than a senior-level operations support technician. Additionally, an operations support technician with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average operations support technician salary

   $38,086yearly

   $18.31 hourly rate

   ---

   Entry-level operations support technician salary

   $24,000 yearly salary

   Updated January 21, 2026

   Average operations support technician salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$50,148	$24
   2	New York	$49,169	$24
   3	Virginia	$42,505	$20
   4	Maryland	$42,451	$20
   5	Colorado	$38,872	$19
   6	Iowa	$37,278	$18
   7	Pennsylvania	$36,181	$17
   8	Texas	$35,831	$17
   9	Utah	$34,832	$17
   10	Louisiana	$34,338	$17
   11	North Carolina	$34,320	$17
   12	Alabama	$33,709	$16
   13	South Carolina	$33,528	$16
   14	Arizona	$32,774	$16
   15	Wyoming	$30,957	$15
   16	Missouri	$30,751	$15
   17	Arkansas	$30,741	$15
   18	Florida	$29,704	$14
   19	Georgia	$28,778	$14

   Average operations support technician salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Apple	$103,165	$49.60	10
   2	Compunnel	$87,655	$42.14	1
   3	Intuitive Surgical	$75,878	$36.48	3
   4	General Electric	$66,473	$31.96	88
   5	EMCORE	$63,182	$30.38
   6	Princeton University	$58,659	$28.20
   7	General Dynamics Mission Systems	$57,608	$27.70	11
   8	Triumph Group	$52,215	$25.10
   9	Piper Jaffray	$51,673	$24.84
   10	General Dynamics	$49,606	$23.85	152
   11	Selective Insurance	$48,587	$23.36
   12	Dover	$47,672	$22.92	12
   13	Parsons	$46,981	$22.59	46
   14	Thermo Fisher Scientific	$46,063	$22.15	28
   15	Ingram Micro	$44,764	$21.52	7
   16	Programmer Resources Intl	$42,643	$20.50
   17	UPS	$41,460	$19.93	17
   18	Elizabeth River Ferry	$40,956	$19.69	4
   19	Patricia And Phillip Frost Museum Of Science	$38,475	$18.50
   20	CACI International	$37,261	$17.91	122

4. Writing an operations support technician job description

   A job description for an operations support technician role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's an operations support technician job description:

   Operations support technician job description example

   The Technician, under partial supervision, participates in preventive maintenance and repair of tools and equipment according to D&M and company standards, procedures, and practices. The Tech1 continues to gain additional experience and expertise through on the job training and prepares to attend further training schools to enhance his/her proficiency.
   
   - Follows the equip program.- Supervises trainee technicians in his/her area of expertise.- Meets and maintains all minimum OFS Safety Training Coefficient (STC) requirements as well as job related STCB. Processes - Works under partial supervision of experienced maintenance technician staff to gain proficiency in additional module.- Perform the maintenance on equipment with supervision working towards a final goal of being able to work without supervision.- Follows and implements the R&M process (RITE) and utilizes appropriate maintenance manuals and procedures including relevant use of RMS and associated paperwork.- Keeps up-to-date with mod-recaps, TIR's and the implementation of these in tools.- Actively participates in knowledge sharing and reuse.- Follows and complies with all company and D&M policies, wears all personal protective equipment (PPE) as required.- Proactively monitors use, and re-ordering of required inventory and spare parts.
   Skills:
   
   - Learns quickly when facing new problems and situations - Is a relentless and versatile learner - Pursues everything with energy, drive and a need to finish - Uses logic to solve problems with effective solutions. - Is personally committed to continuous improvement. - Listens and is able to communicate effectively with managers and colleagues both written and verbally.
   
   Required Experience:
   
   LMS QUEST equip D&M SQ Standards In Touch D&M Quality & HSE Standards RMS SWPS
   
   Hours: 8:00am to 5:00pm
   
   " VEVRAA Federal Contractor - priority referral of Protected Veterans requested. An Equal Opportunity Employer - Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity national origin, age, disability, status as a protected veteran, or other characteristics protected by law."

   Copy this example

   

5. Post your job

   There are a few common ways to find operations support technicians for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your operations support technician job on Zippia to find and attract quality operations support technician candidates.
   • Use niche websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with operations support technician candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   Sometimes, it's not enough to interview operations support technician candidates, so you can ask them to do a test project. If you are not a technical person and don't know what a test project should be, you can use these websites:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new operations support technician

   Once you've decided on a perfect operations support technician candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new operations support technician. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire an operations support technician?