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Operations support technician skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
Robert Vinaja Ph.D.,
Robert Vinaja Ph.D.
Below we've compiled a list of the most critical operations support technician skills. We ranked the top skills for operations support technicians based on the percentage of resumes they appeared on. For example, 13.4% of operations support technician resumes contained operations support as a skill. Continue reading to find out what skills an operations support technician needs to be successful in the workplace.

15 operations support technician skills for your resume and career

1. Operations Support

Operations support specialists work with intertwined roles of customer service assistants, administrative assistants, and operations research analysts in order. Typically, their jobs are to help certify that the operations are running at the highest level of efficiency and effectiveness. Apart from their usual job roles they can be responsible for tasks, like writing reports, resolving customer inquiries, and installing equipment.

Here's how operations support technicians use operations support:
  • Trained numerous fellow Operations Support Technicians.
  • Act as primary point of contact between Operations Support and Security in the recovery and/or security of lost/stolen or abandoned equipment.

2. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how operations support technicians use technical support:
  • Provided technical support to computer users; identified and repaired problems; monitored computer configurations, installed hardware and software.
  • Collaborated with other technical support operators and supervisors in order to effectively troubleshoot the problem being experienced by the caller.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how operations support technicians use data entry:
  • Meet and exceed important performance standards including data entry accuracy, productivity, phone, schedule adherence, and attendance.
  • Develop training and resource materials for several data entry tasks, support issues, and applications.

4. OSHA

Here's how operations support technicians use osha:
  • Experienced in OSHA standards and safety procedures.
  • Coordinated our compliance record keeping, facilitating and maintaining our participation and standing in the OSHA VPP Star Worksite s program.

5. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how operations support technicians use linux:
  • Monitored and Manage system logs, CPU, Memory, Hardware, on UNIX and LINUX.
  • Support various server platforms such as, AS/400-iSeries, Windows 2003, and Linux.

6. Customer Satisfaction

Here's how operations support technicians use customer satisfaction:
  • Consolidated support organizations from both companies (Octel and VMX) and met all performance objectives without degrading Customer Satisfaction.
  • Maintained high customer satisfaction Used Satellite network to communicate with properties Walked customer through Installing Hardware, Software Via telephone

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7. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how operations support technicians use pos:
  • Support of POS, VeriFone Card Reader, Dell and Epson Kube Printers, and peripheral devices.
  • Provided complex procedural instructions and technical troubleshooting to clients using POS equipment and software.

8. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how operations support technicians use payroll:
  • Key Results: Processed and forwarded all HR, Payroll, Inventory/invoices in a timely and efficient manor to corporate center.
  • Maintained records of consultants in payroll system, while also submitting and presenting weekly reports to upper management for review.

9. LAN

A Local Area Network (LAN) is a collection of devices that are connected in the same building, office, or network to facilitate the transmission of information among devices. The area of LAN depends upon the number of devices connected which vary according to the size of a building or an office. It includes cables, computers, switches, routers, access points, and other networking components.

Here's how operations support technicians use lan:
  • Exhibit attention to detail and the ability to follow written and verbal instructions issued by Management and the LAN Administrators.
  • Run new LAN and Fiber cables when necessary and perform cable management and PM s on all devices.

10. FTP

Here's how operations support technicians use ftp:
  • Protected system using SafeNet/400 software via network connections, like Client Access/400, FTP and others.
  • Facilitated backups, FTP transfers, billing processes, and user account management.

11. National Security

Here's how operations support technicians use national security:
  • Provide operational support to a national security squad and supervisors.
  • Processed specific case related assignments, such as National Security Letters, FISAs, Title III, etc.

12. TCP/IP

Here's how operations support technicians use tcp/ip:
  • Worked repair tickets for the Voice and VOIP platforms, experienced with TCP/IP networks and troubleshooting tools.
  • Amassed technical experience with TCP/IP and Ethernet wiring installation.

13. Cash Handling

Here's how operations support technicians use cash handling:
  • Provided input to management for performance evaluations and appraisals with regards to staff members' cash handling and training performance.
  • Audit Cashier and full cash handling procedures for entire restaurant.

14. Computer System

Here's how operations support technicians use computer system:
  • Supervised operation activities of all computer system hardware and software.
  • Build computer systems, rack/install and cable devices, computer entries, and audits.

15. SQL

Here's how operations support technicians use sql:
  • Provide SQL Server Database Administration for in-house developed Activity Logging System.
  • Created database tables and implemented SQL Stored Procedures, triggers, and complex queries in SQL Server 2008.
top-skills

What skills help Operations Support Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on operations support technician resumes?

Robert Vinaja Ph.D.

Assistant Professor of Computer Information Systems, Texas A&M University San Antonio

The skills that stand out will depend on the job position you apply for. I do not think there is a set of universal skills that will stand out for any job. Instead, your resume skills must match the expected requirements for a specific job.

What soft skills should all operations support technicians possess?

Robert Vinaja Ph.D.

Assistant Professor of Computer Information Systems, Texas A&M University San Antonio

-Ability to work as part of a team.

-Attention to detail.

-Problem-solving and analytical skills.

What operations support technician skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.Kate Marek Ph.D. LinkedIn profile

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young operations support technicians need?

George MillerGeorge Miller LinkedIn profile

Associate Professor Computer Science, Tiffin University

Many organizations realize graduates cannot learn everything in college about their major but want the graduate to have a solid foundation on their field of study. The organization wants to mold the graduate to their company environment with how they do things related to the field of study. Most companies want college graduates to have good communication skills (both oral and written), critical thinking skills and be able to work well in teams. These skills have been a staple for graduates since I can remember. This is why a college graduate takes many general education courses related to these skills and many of their major courses emphasize these skills.
Going back to the previous answer I believe graduates in all fields of study will need a better knowledge of technology and easier adaptability to changing technology. Again, an IS degree is already preparing students for this.

What technical skills for an operations support technician stand out to employers?

Chirag Parikh Ph.D.Chirag Parikh Ph.D. LinkedIn profile

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

List of operations support technician skills to add to your resume

Operations support technician skills

The most important skills for an operations support technician resume and required skills for an operations support technician to have include:

  • Operations Support
  • Technical Support
  • Data Entry
  • OSHA
  • Linux
  • Customer Satisfaction
  • POS
  • Payroll
  • LAN
  • FTP
  • National Security
  • TCP/IP
  • Cash Handling
  • Computer System
  • SQL
  • Unix
  • OST
  • DNS
  • SharePoint
  • Technical Issues
  • Customer Sites
  • Network Operations
  • Customer Issues
  • Inventory Control
  • Customer Support
  • Trouble Tickets
  • Human Resources
  • Windows XP
  • Problem Resolution
  • VoIP
  • Software Applications
  • Help-Desk Support
  • Law Enforcement
  • Software Issues
  • Network Troubleshooting
  • Technical Problems
  • Mainframe
  • Software Support
  • PLC
  • NOC
  • Network Issues
  • RAN
  • PCS
  • NCIC
  • AS/400
  • Technical Troubleshooting

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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