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Operations team leader skills for your resume and career

Updated January 8, 2025

8 min read

Quoted experts

Suzanne Ehst Ph.D.,

Jessica Tangen Daniels Ph.D.

Below we've compiled a list of the most critical operations team leader skills. We ranked the top skills for operations team leaders based on the percentage of resumes they appeared on. For example, 14.9% of operations team leader resumes contained customer service as a skill. Continue reading to find out what skills an operations team leader needs to be successful in the workplace.

15 operations team leader skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how operations team leaders use customer service:

Developed sale techniques throughout my tenure at MarCom Technologies, consistently exceeding sales goals and providing leadership to customer service representatives.
Supervised production floor of over 250 customer service representatives and continuously assisted with the development of representatives on an individual basis.

2. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how operations team leaders use continuous improvement:

Communicated departmental manufacturing data and continuous improvement projects to high level management during yearly reviews and cost of sales meetings.
Provided coaching, training and development of benefit specialists and created a culture of continuous improvement within client-level operations.

3. Excellent Interpersonal

Here's how operations team leaders use excellent interpersonal:

Experience with training and writing procedures for production personnel, and excellent Interpersonal and Communication skills.
EXPERIENCE Provide excellent interpersonal skills, maintaining a professional attitude while multitasking and working cases Assigned.

4. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how operations team leaders use sales floor:

Maintain sales floor presentation by managing recovery.
Manage all weekly shipments; ensuring inventory is stocked properly in back stock and on the sales floor.

5. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how operations team leaders use safety procedures:

Monitored employees during production activities to ensure adherence to ethics and safety procedures.
Performed daily operational and safety procedures to ensure ultimate safety.

6. Process Improvement

Here's how operations team leaders use process improvement:

Facilitated regular meetings between Processing and Closing supervisors to address pipeline management activities, issue resolution and develop process improvement opportunities.
Perform analyses on customer satisfaction data to provide process improvements impacting call centers and outside technicians and their interactions with customers.

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7. Customer Satisfaction

Here's how operations team leaders use customer satisfaction:

Remedied customer satisfaction issues by assisting Business Process Analysts in creating Data Models to modify existing Oracle Database for service contracts.
Provided feedback to senior management on areas of improvement resulting in improved production, job satisfaction, and customer satisfaction.

8. Ladders

Here's how operations team leaders use ladders:

Stooped, climbed ladders and lifted heavy loads during set-up for events.
Frequent walking up and down stairs and work from lifts, ladders.

9. Develop Team

Here's how operations team leaders use develop team:

Develop team members by assigning progressively more challenging tasks that increase their understanding of business needs, expectations, and goals.

10. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how operations team leaders use logistics:

Provided organizations solutions that aided personnel in the development of logistics strategies for new organizations and improved efficiency in specialized systems.
Created data migration templates, along with corrective action plans to resolve critical errors associated with Logistics and organizational structures.

11. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how operations team leaders use hr:

Escalated performance quality and HR issue consistently and professionally.
Worked with the plant functional departments (Finance, EOHS, Food Safety, and HR) to ensure operations goals.

12. Project Management

Here's how operations team leaders use project management:

Evaluate the compatibility of Construction Management, Project Management, and Facilities/Operations, and some supporting organizations.
Provide Project Management expertise in assigned programs/projects in order to fulfill customer commitments and contracts.

13. ISO

Here's how operations team leaders use iso:

Certified on CMM/QMM, ISO: 9003, and responsible for running, repairing, and troubleshooting quality and mechanical errors.
Adhered to strict quality regulations of medical device and diagnostics manufacturing as defined by FDA, ISO, & CE-mark requirements.

14. Employee Development

Here's how operations team leaders use employee development:

Supported employee development through effective leadership, counseling, coaching to balance performer concepts and individual performance.
Provide leadership to promote employee development through performance management in a pro-employee environment.

15. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how operations team leaders use quality standards:

Manage timely/accurate processing of all items in order to achieve quality standards of service and accuracy.
Ensured quality standards, productivity and schedule adherence requirements are met or exceeded.

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What skills help Operations Team Leaders find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on operations team leader resumes?

Suzanne Ehst Ph.D.

Professor of Education, Director of Secondary Education, Core Curriculum Director, Goshen College

While there are certain skills and experiences that we expect to see on a resume for teaching positions, there are some that make an applicant stand out. Try to find at least one of the following that you can highlight on a resume and cover letter: cross-cultural experience; proficiency with a second language; technology skills beyond basic word processing; skills that align with extra-curricular activities like athletics, the arts, or publishing.

What soft skills should all operations team leaders possess?

Jessica Tangen Daniels Ph.D.

Associate Provost - Innovation and Partnerships, Program Director/Professor, Ed.D. Leadership in Higher Education, Bethel University

With the rapid rate of change, accelerating information turnover, and boundless access to knowledge, certain new soft skills may now be prioritized in our current society. So we all have to be learners, seeking new information, anticipating that we will need to change our mind, and striving for a disposition of curiosity. The specific skill of asking good questions cannot be underestimated.

Employers may be seeking skills like imaginative bridging, humbly and curiously connecting dots. Or the skills of facilitation and curation, with so many different perspectives and lived experiences, and an overabundance of information, an educational leader, must manage people, perspectives, and content like never before.

Employers are looking for skills that relate to not only the day-to-day tactical aspects of educational leadership but also imaginative problem-solving for a thriving future.

What hard/technical skills are most important for operations team leaders?

Jessica Tangen Daniels Ph.D.

Associate Provost - Innovation and Partnerships, Program Director/Professor, Ed.D. Leadership in Higher Education, Bethel University

Many hard/technical skills are incredibly context-specific, so importance varies by role and/or industry. But for educational leaders, generally applicable skills might be related to teaching and learning constructs, finance and budgeting, and basic legal issues awareness. Perhaps familiarity with specific content management systems or learning management systems, but again, this use varies by institution.

What operations team leader skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young operations team leaders need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for an operations team leader stand out to employers?

Michael Kraten Ph.D.

Professor of Accounting, Chair, Department of Accounting, Economics and Finance, Program Coordinator, Accounting, BBA, Houston Baptist University

Short-term skills like data analytics establish college graduates as credible staff professionals. Long-term skills like critical thinking and persuasive communication can place graduates on long-term career paths to senior management.

Do you want to know more?

List of operations team leader skills to add to your resume

The most important skills for an operations team leader resume and required skills for an operations team leader to have include:

Customer Service
Continuous Improvement
Excellent Interpersonal
Sales Floor
Safety Procedures
Process Improvement
Customer Satisfaction
Ladders
Develop Team
Logistics
HR
Project Management
ISO
Employee Development
Quality Standards
PowerPoint
Troubleshoot

Windows
Level Agreements
KPIs
Performance Management
Inventory Control
Performance Reviews
Direct Reports
Professional Development
Corrective Action
Sigma
Preventative Maintenance
Quality Checks
SQL
Problem Resolution
Performance Evaluations
Performance Appraisals
SME

GMP
Customer Support
SharePoint
Kaizen
QA
Unix
RF
DOD
Training Materials
Customer Inquiries
FDA
Assembly Line
Customer Complaints
Customer Issues
ACH

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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