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Top 50 Operations Team Leader Skills

Below we've compiled a list of the most important skills for an Operations Team Leader. We ranked the top skills based on the percentage of Operations Team Leader resumes they appeared on. For example, 17.3% of Operations Team Leader resumes contained New Procedures as a skill. Let's find out what skills an Operations Team Leader actually needs in order to be successful in the workplace.

These are the most important skills for an Operations Team Leader:

1. New Procedures

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high Demand
Here's how New Procedures is used in Operations Team Leader jobs:
  • Instituted new procedures and realigned warehouse footprint and layout, credited with enhancing employee accountability, reliability and productivity.
  • Develop and implement new procedures and plans of action for unresolved exceptions generated through foreclosure check-out process.
  • Develop new procedures or enhances current procedures to improve team productivity.
  • Trained extensively in quality control and implemented new procedures.
  • Develop new procedures and processes to improve production accuracy.
  • Ensured new procedures met all international shipping standards/laws.
  • Suggested and implemented new procedures to prevent inefficiencies.
  • Handled exception items, resolved complex issues, coordinated and oversaw departmental projects, documented and introduced new procedures to staff.
  • Created new procedures and reviewed / modify existing ones which were implemented by management to a team of 15 bankers.
  • Advised and assisted in executing of new procedures and conducts staff meetings to communicate any procedural changes to the staff.
  • Developed new procedures for international shipments and Less Than Truckload shipments (LTL), resulting in cost savings.
  • Introduced new procedures, and ensured that the team met set standards in Quality and Service Levels.
  • Developed new procedures to reduce customer wait time and increase agent accuracy in task completion.
  • Implemented new procedures and processes to ensure quality control methods met customer defined standards.
  • Trained and coached new hires and peers with new procedures.
  • Ensured agents had all upcoming project changes and new procedures.
  • Provided training on new procedures.

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2. Customer Service

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high Demand
Here's how Customer Service is used in Operations Team Leader jobs:
  • Served as liaison and participated in policy and procedural decision making on behalf of Customer Service.
  • Provided first line escalation point for customer service dissatisfaction with the Configuration Management Process.
  • Achieved consistent far-exceeds ratings on inventory turns and customer service level performance.
  • Oversee operations of reception ensuring excellent customer service is provided.
  • Communicated and provided customer service with Credit Bureaus.
  • Reviewed employment applications, interviewed prospective staff, trained new hires, and managed team of 15 customer service representatives.
  • Developed a strategy to make sales and provide excellent customer service Introduced new sales/ product concept to employees.
  • Supervised a team of 100 Directory Operators to ensure targeted customer services levels.
  • Trained in Commercial Loan Customer Service for back up support to the Supervisor.
  • Train and effectively guide Tellers and Customer Service personnel on a daily basis.
  • Conducted daily one on one meeting with CSR to sharpen customer service/sales skills.
  • Work with team members to ensure all customers receive excellent customer service.
  • Started the International Customer Service Operations in Manila, Philippines.
  • Supervised a team of customer service agents.
  • Provide prompt, friendly customer service.
  • Provided customer service for investigations that arose subsequent to trade maturity.
  • Created data backup CDs for corporate customers to provide excellent customer service on a timely basis.
  • Ensured highest level of Customer Service for all internal and external customers is delivered.
  • Established KPI for the newly formed customer service team Managed employees' performance and utilization
  • Network systems management Installation and support Customer service

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2 Customer Service Jobs

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3. Safety Procedures

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high Demand
Here's how Safety Procedures is used in Operations Team Leader jobs:
  • Monitored employees during production activities to ensure adherence to ethics and safety procedures.
  • Performed daily operational and safety procedures to ensure ultimate safety.
  • Followed extensive safety procedures and checklists for each attraction.
  • Evaluate maintenance operations and facilities for compliance with directives, technical manuals, work standards, safety procedures and operational policies.
  • Demonstrate equipment operations and work and safety procedures to new employees, or assign employees to experienced workers for training.
  • Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons.
  • Ensured adherence to safety procedures; maintained gunnery, fire direction, and tactical proficiency in all tasks.
  • Ensured that employees followed safety procedures and, standard operational practices to maintain a safe work environment.
  • Directed staff to ensure that all quality, sanitation, security and safety procedures were adhered to.
  • Assisted with crowd control to ensure all safety procedures of the stadium are followed.
  • Assisted management with training employees on job duties, work standards and safety procedures.
  • Maintain warehouse in orderly and clean state; follow all company safety procedures.
  • Enforced all safety procedures as prescribed by U.S. Army and Northrop Grumman.
  • Trained all employees on equipment, operations and safety procedures.
  • Complied with safety procedures to insure a safe work environment.
  • Trained new employees on processes and safety procedures.

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4. Daily Operations

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high Demand
Here's how Daily Operations is used in Operations Team Leader jobs:
  • Monitored daily operations and escalated service requests to ensure client issues were handled efficiently.
  • Planned and executed protection details daily operations and rotations.
  • Supervised multiple trading units to oversee daily operations, resolve client inquires, prepare client reporting and role of project manager.
  • Managed the daily operations of the Variable Life Service Center comprised of 45 service associates with a $4 million budget.
  • Assisted with daily operations of the department to meet deadlines and eliminate negative impact to customers.
  • Lead two team members and managed mainframe schedulers, daily operations tasks and print processing.
  • Supervised daily operations for a shift of 7 operators to safely meet production goals.
  • Delivered Daily Operations Shift Huddles and implemented standard work procedures with all line associates.
  • Analyzed daily operations, productivity and efficiency of production targets for the client.
  • Executed daily operations of training of all the 14, PCB Repair personnel.
  • Assisted and advised daily operations of lease processors.
  • Prepared food line for daily operations.
  • Oversee daily operations of 30+ people.
  • Managed daily operations for an active corporate Helpdesk supporting 2000 internal business partners.
  • Managed daily operations of two high-speed diaper converting and packaging machines.
  • Directed the daily operations of four units ensuring the processing of all administrative functions and claims in a timely maner.
  • Managed the daily operations workload, reviewed trouble tickets and escalate problems to vendors and upper level management.
  • Oversee daily operations in the mortgage department including Originators, Processors, Closers and Underwriters.
  • Supervised, directly, and oversaw daily operations of employees to streamline smoother workflow.
  • Provided input to management about the daily operations of the ETP Helpdesk.

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5. Process Improvement

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high Demand
Here's how Process Improvement is used in Operations Team Leader jobs:
  • Coordinate, facilitate and manage process improvement efforts for audit remediation and overall continuous process improvement.
  • Partnered with business owners to institute process improvements and controls on customer accommodation petty cash spend.
  • Identified and documented business needs, operation procedures, process improvement opportunities and technical requirements.
  • Identify process improvements and recommended/implemented solutions for 22 exception functions, including workforce management.
  • Carried out process improvement initiatives and formulated recommendations for continuous improvement of processes.
  • Implemented process improvement initiatives by replacing outdated tasks with modern methods.
  • Collaborate with management to design and implement process improvements.
  • Identify process improvements and system enhancements to increase efficiency.
  • Identified opportunities for process improvement and implemented solutions.
  • Fostered an environment which encouraged continual process improvements.
  • Implemented process improvements for substantial cost savings.
  • Chaired several continuous process improvement initiatives.
  • Developed and Implemented Process Improvement Strategies that helped institutionalize process improvement to ensure CMMI Level 2 & 3 compliance.
  • Led cross-functional research team of 20 and drove process improvement and systems development.
  • Identified process improvements in the day-to-day functioning of the department.
  • Support process improvements to impact productivity and work flow.
  • Developed, maintained and implemented policy and procedures, job training and refresher training materials, process improvement documentation and workflows.
  • Initiated process improvement proposals entailing cycle times, standard operating procedures, workspace analysis, and operational level training.
  • Led a cross-functional leadership team responsible for transactional system process improvement projects.
  • Track trends and initiate technology and process improvements.

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5 Process Improvement Jobs

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6. Performance Reviews

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high Demand
Here's how Performance Reviews is used in Operations Team Leader jobs:
  • Complete annual performance reviews & salary increases based on individual performance.
  • Perform various management duties including performance reviews and employee selection.
  • Handled all disciplinary actions including performance reviews including terminations.
  • Provided representatives with one-on-one training and continuous performance reviews.
  • Provide performance reviews and recommend salary compensation.
  • Prepared and conducted performance reviews.
  • Interviewed, hired, trained, mentored, resolved personnel issues, monitored work schedules, wrote annual performance reviews.
  • Manage, coach and mentor 13+ staff, including conducting performance reviews, new employee interviews and disciplinary actions.
  • Provided strategic leadership to the Customer Support team through annual performance reviews and training sessions both formal and informal.
  • Maintained quality and productivity log for assigned employees and provided 1 on 1 coaching feedback for performance reviews.
  • Coached and mentored employees through 1 on 1 meetings, team meetings, and annual performance reviews.
  • Managed all aspects of hourly employee performance including staffing and performance reviews.
  • Maintain the team's performance reviews, time keeping and employee records.
  • Worked with HR to make hourly performance reviews more subjective and metric-driven
  • Prepare and deliver employee mid-year and annual job performance reviews.
  • Write and administer performance reviews for skill improvement.
  • Perform annual performance reviews of team members.
  • Conducted regular performance reviews for direct staff.
  • Assisted with year end performance reviews.
  • Managed weekly staff meetings and performance reviews to ensure the team met daily, weekly statistical goals.

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1 Performance Reviews Jobs

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7. Logistics

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high Demand
Here's how Logistics is used in Operations Team Leader jobs:
  • Planned and executed logistics and training for bilateral partner nation engagement in support of theater security-cooperation plan.
  • Position includes office administration, logistics coordination, and management of staff technicians.
  • Authored vital logistics concept of operations to aid in the planning of future secure voice system for the President and Cabinet.
  • Reported metrics and conferred with Battalion Logistics Officer and Motor Transport SNCOIC to improve the readiness and reliability of battalion transportation.
  • Liaised closely with Logistics and accounting departments in creating invoices, as well as monitoring and analyzing cost/revenue statements.
  • Coordinated weekly team meetings with cross-functional teams, (Logistics, Planning, Contracts, IT, etc.)
  • Provided real-time indications and warnings support for over 24 separate logistics convoys and 5 3-7 day patrolling operations.
  • Worked closely with logistics team on all functions of operation; handled incoming freight from outside vendors.
  • Served as subject matter expert for comprehensive inspection / repair / maintenance schedules and logistics.
  • Established ongoing relationships with clients to service their needs in Brokerage and Logistics.
  • Coordinated Navy logistics support requirements in the Kuwait and southern Iraq regions.
  • Coordinated the start-up and transfer of logistics and distribution from Topeka KS.
  • Work with planning quality and logistics to maximize results and efficiently.
  • Organized all aspects of daily activities and logistics.
  • Prepared and reviewed loadouts of off shore operations ensured accuracy of manifests, coordinated with logistics.
  • Performed logistical duties involving the enhancement of stock accuracy within Etisalat Logistics Facility.
  • Coordinated all logistics for day of workshops (conference room, v deo, phone, and lunch).
  • Coordianted logistics, schedule event's with external vendors, restaurants, etc.
  • Provide onsite coaching and training to Logistics Escalations and Logistics Help Desk.
  • Coordinated all onsite and offsite aspects of logistics, supply chain, and customer delivery operations.

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3 Logistics Jobs

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8. Quality Standards

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high Demand
Here's how Quality Standards is used in Operations Team Leader jobs:
  • Maintained quality standards in accordance with company and client requirements.
  • Monitor machine operations and observe quality standards for production.
  • Maintain established productivity and quality standards.
  • Supervised, coached, and trained various employees; for quality standards purposes of up to 30 agents at a time.
  • Ensured efficiency and quality standards were met through managing productivity against goals and consistent compliance with global policies and procedures.
  • Exercised a leadership role, ensuring the completion of projects within defined time-lines, budget controls and quality standards.
  • Request data from different vendors and ensure quality standards and deadlines are met on a timely basis.
  • Maintained production flow, quality standards, maintenance and preventive maintenance in the Forming Department.
  • Review and sign-off on completed projects to ensure customer satisfaction and quality standards are met.
  • Collaborated daily with quality engineers to make certain our suppliers were meeting quality standards.
  • Meet and exceed site productivity and quality standards within a timely manner.
  • Keep quality standards and prompt delivery of products for customer satisfaction.
  • Conducted staff meetings and supervised staff of sixteen ensuring quality standards.
  • Inspect, pack parts per quality standards and work instructions.
  • Examine products to verify conformance to quality standards.
  • Estimated costs and set quality standards.
  • Managed for meeting and exceeding site productivity and quality standards with in a timely manner.
  • Ensured adherence to quality standards provided by the client while also achieving project goals.
  • Meet or exceeed productivity and quality standards using all resources and support available.
  • Monitor all inboxes to ensure productivity and quality standards are being met.

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1 Quality Standards Jobs

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9. Technical Support

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high Demand
Here's how Technical Support is used in Operations Team Leader jobs:
  • Developed presentation materials and technical support in the areas of cost/benefit analysis and economic analysis.
  • Provided technical support, maintenance, troubleshoot and resolved hardware/software for Xerox/Canon/Siemens/Kodak Digital Printing System.
  • Resolved procedural/system issues liaison with technical support tested new product releases.
  • Provide technical support to Customer-Service Representatives and Quality Control analysts.
  • Evaluated and responded to incoming requests for technical support assistance.
  • Provided primary technical support for customers and field technicians for VSAT LAN/WAN, Microwave LAN/WAN, and Wireless Intercom Networks.
  • Provide technical support to the Customer Service Rep.'s - identify problems and offer solutions.
  • Served as the direct interface between the customer and technical support teams for system problems.
  • Provided technical support to Support Teams, TPM's and other Distributed Operations teams as-needed.
  • Provide technical support for web and desktop applications, servers, and databases.
  • Manage service outages via conference bridges with vendors, technical support and management.
  • Provide 2nd and 3rd level technical support for field engineers and help-line.
  • Assign tickets and provide technical support/leadership to NOC Operators on duty.
  • Provide direction and assistance to team members and technical support personnel.
  • Directed efforts of three engineers and five technical support personnel.
  • Team lead, training and technical support.
  • Provide high level technical support, including identifying and resolving problems on Cisco supported products for customer infrastructure.
  • Provide afterhours technical support of the Energy Management equipment on rotating basis (On-Call rotations).
  • Provided remote/onsite technical support, maintenance, software engineering, BETA testing, and installation.
  • Assisted the management in setting up the operations that provides pre and post sales technical support to the customers for Linksys.

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10. Data Entry

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high Demand
Here's how Data Entry is used in Operations Team Leader jobs:
  • Supervised data entry personnel, performed comprehensive data entry technician functions, and operated all associated equipment consistent with the position.
  • Developed procedures for closing data entry balancing resulting in reduced number of underwriting reviews and greater customer satisfaction.
  • Moderate supervision within the data entry of detailed payment information from remittance documents according to customer specification.
  • Managed approximately 28-32 associates in Support/Data Entry.
  • Verified perpetual inventory entries into the warehouse management system (WMS) via data entry and radio-frequency (RF) scanner.
  • Coached staff on the various key areas of operations: data entry, cash/deposit applications, and customer maintenance.
  • Computed media prices with predetermined metrics and conducted data entry in Microsoft Dynamics CRM.
  • Provide leadership and management to coding, data entry and payment posting team.
  • Followed up with participants and gather info data entry and demographics etc.
  • Crossed trained in Funding, Data Entry, Underwriting and Corporate Services.
  • Led team of 20 to 30 Data Entry Clerks and Pricing Analysts.
  • Perform data entry and form filling continually through the workday.
  • Fast Data Entry of claims and member/patient enrollment information.
  • Recorded alarm response actions via data entry.
  • Supervised 20 - 55 Data Entry Operators.
  • Archive data entry information on microfilm.
  • Trained reconcilers and data entry associates to recognize information on incoming adjustments.
  • Tracked workflow for Remit One platform accounts by coordinating activities of mail extraction and data entry associates.
  • Managed the workflow of 30 data entry associates.
  • Managed workflow for data Entry department.

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2 Data Entry Jobs

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11. Troubleshoot

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high Demand
Here's how Troubleshoot is used in Operations Team Leader jobs:
  • Deliver technical guidance to Army organizations and Department of Defense (DoD) contractors by troubleshooting and maintaining communications resources.
  • Provided expert troubleshooting, investigating and resolving network system error conditions, traffic processing problems, and devise malfunctions.
  • Attend meetings involving coordination, troubleshooting, strategic planning and information flow to accomplish objectives.
  • Developed staff by including in special project troubleshooting efforts and solution identification.
  • Worked in a team environment and assisted in troubleshooting telecommunications equipment.
  • Performed IPS configuration and troubleshooting.
  • Rack, cable, build, troubleshoot and deploy network equipment such as switches, firewalls, routers, etc.
  • Cross train colleagues to achieve their functional capabilities in IT security architecture, configurations, platforms and troubleshooting.
  • Provided Tier 1/Tier II level troubleshooting, problem analysis and isolation of network events.
  • Set up, shut down and troubleshooting on production line for fiber optic cable.
  • Worked in Network Operations Center providing support / troubleshooting procedures for LOS users.
  • Work directly with service providers to troubleshoot and maintain service level agreements.
  • Analyze and troubleshoot PC imaging and hardware based issues.
  • Analyze, troubleshoot, document, and resolve problems.
  • Monitored and detected all operational/network and application or Web site related problems and initiated documented troubleshooting procedures efficiently.
  • Provide support and training to field technicians on highly complex troubleshooting issues beyond the scope of their position or skill set.
  • Managed first level surveillance and troubleshooting of 3G/LTE network for Omantel by escalation and trouble tickets as per service level agreement.
  • Provide troubleshooting support of customer trouble reports and fraud issues via calls and online troubletickets received.
  • Created service catalogs and networking documentation for 100 plus offices to aid helpdesk in troubleshooting.
  • Analyze and use troubleshooting techniques to resolve escalated issues in a timely manner.

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12. Staff Members

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high Demand
Here's how Staff Members is used in Operations Team Leader jobs:
  • Improved operational processes and procedures with existing staff members.
  • Developed and Supervised staff members.
  • Managed a team of 12 employees, planned work schedules for day & late shifts, trained/integrated new staff members.
  • Assisted management in the monitoring and developing of a daily operations team of staff members while coaching and developing employees.
  • Served as a subject matter expert for all phases of the operation and trained new staff members as needed.
  • Accomplished several measurable results through the development of staff members and the identification of each employee s strengths.
  • Supervised a team of 3 staff members including 2 Product Support Specialists and 1 Technical Support Specialist.
  • Direct supervision of 7 Supervisors and 14 staff members including performance planning and performance evaluation.
  • Updated and ensured staff members adhere to established policies, procedures and controls in place.
  • Established and communicated goals to staff members, gain commitment and plan of action.
  • Acted as a mentor to staff members and facilitated training of new employees.
  • Train staff members and other employees as needed to process accurate work.
  • Managed team of four staff members during supervisor's leave of absence.
  • Train and develop new staff members to contribute to team growth.
  • Handled questions and problem solved for our clients and staff members.
  • Work closely, cooperatively and amicably with all staff members.
  • Recruited, interviewed, and hired new NOC staff members.
  • Assisted in training new staff members.
  • Staff Management: Managed and oversaw staff work schedules and assignments for (7) staff members..
  • Interact with senior staff members of a Multinational Force to include Flag Officers in "high pressure" situations.

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13. Direct Reports

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high Demand
Here's how Direct Reports is used in Operations Team Leader jobs:
  • Communicated in one-on-one discussions with direct reports providing feedback to improve on their daily performance.
  • Ensured standard operating procedures were developed and maintained and provided training and guidance to direct reports
  • Direct reports included production leaders and schedulers.
  • Direct reports include Operations Systems Managers.
  • Coached and mentored direct reports to be efficient and comply with established policies and procedure in customer service and operational processes.
  • Managed a team of 5 direct reports and 25 junior staff; servicing more than $1.5 billion in residential assets.
  • Mentor and supervise 15 direct reports, conduct annual performance reviews and provide guidance for professional growth and career development.
  • Supervised seven to ten direct reports supporting collateral and paid off mortgage requests, quality and data analysis.
  • Provide direction, leadership and support to direct reports through teamwork, empowerment, and communication.
  • Lead the customer experience and continually developed and coached direct reports to improve the customer experience.
  • Participate in hiring, training, assignment, and termination actions for direct reports.
  • Prepared annual reviews and quarterly incentive ratings for my direct reports and interns.
  • Deliver performance reviews and lead goal setting and planning for all direct reports.
  • Supervised a staff of 90; 33 of which were direct reports.
  • Managed 10 direct reports in various positions, within two countries.
  • Hold team meetings on a regular basis with direct reports.
  • Line management: 6 direct reports.
  • Provide guidance, advice and support to direct reports to ensure issues are resolved and addressed appropriately in a timely fashion.
  • Supervised 4 direct reports responsible for pushing and pulling over 6,000 pounds of containers on dolly and in aircrafts.
  • Offered mentorship and guidance to peers and direct reports to promote self-empowerment and career development.

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4 Direct Reports Jobs

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14. Project Management

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high Demand
Here's how Project Management is used in Operations Team Leader jobs:
  • Evaluate the compatibility of Construction Management, Project Management, and Facilities/Operations, and some supporting organizations.
  • Provide Project Management expertise in assigned programs/projects in order to fulfill customer commitments and contracts.
  • Presented company cost-saving alternatives for project implementation to project management teams.
  • Report progress to appropriate clinical management and project management forums.
  • Process flow development and project management.
  • Eliminated hundreds of thousands of dollars in annual expenses by functioning as a one-person project management office.
  • Create operating mechanisms to assist in project management to assist in request submissions, and tracking requests.
  • Project management for our Data Center move including network, HVAC, and power build outs.
  • Initiated, led and participated in project management for automation deployment for all changes and upgrades.
  • Performed project management to improve processes, flow, and safety of amazon prep department.
  • Involve with special project management initiatives with Brand, Sales and Marketing.
  • Assist in project management when training and working on project.
  • Provided analysis, planning, and project management.
  • Develop process improvement or data integrity initiatives at the departmental and organizational level utilizing PHCS Project Management Guidelines and standards.
  • Project Management Creating/maintaining files and records management files.
  • Complete ad hoc projects assigned by Directors and utilize project management tools to keep stakeholders informed.
  • Project management team member for multi-year, concurrent projects.
  • Supported project management for ad hoc projects.
  • Project Management Transitioned in 9 multi-million dollar commercial accounts from customer premise to IBM via outsourcing agreements.
  • Team workload management Data model creation & analysis Project management Performance measurement

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5 Project Management Jobs

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15. Corrective Action

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average Demand
Here's how Corrective Action is used in Operations Team Leader jobs:
  • Identified systemic problems during Command inspection Program (CIP) involving unit readiness conditions and implemented corrective action.
  • Evaluated job performance, performed corrective action when necessary and conducted interviews when hiring.
  • Reviewed discrepancies, took corrective action, recommended alternative methods and provided constructive feedback.
  • Assisted immediate supervisor by providing team behavioral feedback and witnessing corrective action sessions.
  • Participated in product team meetings to discuss continuous improvements and corrective actions.
  • Prepare and help administer performance evaluations, performance improvements and/or corrective action.
  • Execute disciplinary procedures fairly and document corrective action properly.
  • Administer corrective action to corresponding leadership and staff
  • Designed and delivered staff training for quick corrective actions, reducing recovery time on outages by an average of 50%.
  • Escalate unresolved discrepancies to management when the issues are beyond my scope of expertise when recommendations are needed for corrective action.
  • Included identifying defect trends, forming teams, and aiding those teams in reaching a complete and robust corrective action.
  • Conduct root cause analysis for problems occurring in processes, procedures and customer issues and instruct for corrective action.
  • Coordinated payroll, performance reviews, corrective action, and appropriate action plans and disciplinary action.
  • Implemented root cause and corrective actions to remove production constraints and improve product quality.
  • Issued notices and recommend corrective actions when infractions or problems are found.
  • Identified potential conflicts and took corrective action to meet daily flight schedule.
  • Monitor and track employee productivity and take corrective actions on non-compliant behavior.
  • Implement safe working practices, identify hazards and take corrective actions.
  • Issue corrective action and implement performance improvement plans, as needed.
  • Led a cause and corrective action board for Manufacturing.

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1 Corrective Action Jobs

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16. Osha

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average Demand
Here's how Osha is used in Operations Team Leader jobs:
  • Obtained OSHA Forklift operator certification.
  • Ensured safety and sanitation standards were maintained in accordance with state government, OSHA, AIB, and GMP guidelines.
  • Reviewed chemical monitoring data and conducted independent air quality samples to compare against OSHA Threshold Limit Values.
  • Appointed as OSHA site coordinator, updated and reviewed chemical inventory every quarter and prepared for inspections.
  • Contributed to the facility becoming only the second OSHA sponsored VPP certified business in Washington State.
  • Ensured that organization did not exceed daily budgets and complied with OSHA safety guidelines.
  • Checked facility for any safety hazards or possible OSHA violations throughout shift.
  • Reviewed OSHA accident records for the facility and recommended corrective actions.
  • Ensured OSHA safety and ISO 9001/TL9000 quality compliance.
  • Reduced OSHA safety incidents by 50%.
  • Certified in OSHA Hazardous Spills.
  • Comply with GENCO safety work rules, OSHA and MSDS standards.
  • Improved OSHA Incident Rate from 1.7 to 0.53.
  • Oversee supply base quality and productivity management, personnel and contractor KPIs and compliance, OSHA regulations and accident risk management.
  • Performed maintenance per OSHA standards, repaired and replaced components on robots and all machinery, pipe fittings, ect.
  • Maintain and safe guard the production equipment Follow safety instructions, OSHA, EPA regulations while working in production facilities.
  • Certified Lead Auditor ISO 9001 Certified OSHA for Industry and Construction Safety & Health.
  • Team Leader 1.Thorough knowledge of safety procedures as well as applicable OSHA, DOT, and environmental rules and regulations.
  • Coordinated machine guarding projects to assure compliance with OSHA standards Created and implemented a Management of Change workflow
  • Monitor confined spaces Set safety systems for rescue Compliance in Safety for Millworkers (OSHA guidelines)

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17. Inventory Control

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average Demand
Here's how Inventory Control is used in Operations Team Leader jobs:
  • Enforced all inventory control programs and achieves perpetual inventory accuracy goal.
  • Handled all warehouse activities, including inventory control.
  • Maintained transactions to ensure accurate inventory control.
  • Lead in the areas of sales, operations, purchasing, inventory control, loss prevention, and employee relations.
  • Identify procedural gaps and other risk issue with the establishment of key control points and Inventory Control logs.
  • Developed a detailed 90-day schedule for cycle to improve inventory controls and improve merchandise in stock.
  • Improved inventory control by consolidating product and ensured the inventory was accurate through cycle counts.
  • Assisted management with inventory control, stock replacement orders, handling of nightly receipts.
  • Inventory control specialist upon hire, promoted to Operations team leader after 7 months.
  • Inventory Control Specialist - Assistant Manager functioning as team leader of store operations.
  • Inventory control -Safety committee Systems used in day to day operations SAP.WMS.DLX.
  • Coordinated inventory controls, restocking and reordering of materials and supplies.
  • Complete daily inventory control based on part count variance.
  • Inventory Control Supervisor 1 Receive and process stock.
  • Insured accurate stock by using inventory control.
  • Inventory Control and Cycle Counting.
  • INVENTORY CONTROL SPECIALIST-receiving and shipping.
  • Inventory: Kept appropriate records and reports to guarantee that tight inventory control and security are maintained.
  • Order Selection Movement of materials within restricted time frame Preform inventory control and traders using scanners Operate company forklifts and trolleys
  • Load / Unload Merchandise Pick orders using RF scanner Monitor others on scheduled shift Inventory Control

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18. Assembly Line

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average Demand
Here's how Assembly Line is used in Operations Team Leader jobs:
  • Supervised and assisted with daily operations involved with an industrial sewing assembly line.
  • Participated in assembly line production.
  • Operated compressor hoist to place commercial grade compressors on the assembly line to be assembled for industrial size air conditioning units.
  • Project Manager for final assembly line process resulting in an on time delivery and within budget.
  • Machine set up, inspection of assembly line product, promoted to fork lift operator 2001.
  • Supervised 8 team members and helped them to trouble shoot problems on assembly line.
  • Keep assembly line moving at all times while applying wires to their correct holes.
  • Provide assistance in the production of wiring Printed Circuit Boards on an assembly line.
  • Team lead responsible for continuous process flow throughout the assembly line.
  • Performed numerous jobs on an assembly line to keep production flowing.
  • Assist with the placing of milk off the assembly line.
  • Assist with any problems that occur on the assembly line.
  • Led production team members on both fabrication and assembly lines.
  • Team leader for new VW door panel assembly line.
  • Place items on correct assembly lines.
  • Assemble parts on the assembly line
  • Worked on an assembly line.
  • Worked on assembly line placing pieces on connector boards Learned other stations and other assembly lines to help other employees
  • lead 4 assembly lines and material supplied as well for em.
  • started on assembly lines and got promoted to team leader.

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19. HR

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Here's how HR is used in Operations Team Leader jobs:
  • Escalated performance quality and HR issue consistently and professionally.
  • Manage 275 FCL cases, initiation through acquisition, including FHLMC, FNMA, FHA/VA & Private Investors.
  • Manage quarterly rates and SLA performance through operational metrics to maximize performance productivity, and target rates.
  • Led team members and resolved service issues (internal and external) through performance enhancement and evaluation.
  • Feed information akin to speed, shapes and sizes through the machine set up box.
  • Led team of fellow students through the creation and execution of the AUM B2B Gala
  • Worked with various gauge sheet metals through cutting, forming, and bending.
  • Managed flow of Silicon Wafers through various processes of the Semi-Conductor Industry.
  • Increased visibility to management and users through maintenance of the corporate dashboard.
  • Rotate through all the tasks required in a particular production process.
  • Reduced overtime 23% through planning, scheduling and increased productivity.
  • Develop Process improvement plan through MOC or capital project requests.
  • Operated TRUMPH machine and laser cutter through CAD processes.
  • Track PSC movements through the assigned battle space.
  • Monitor the incident throughout its execution.
  • Trained in fitting room, sales floor, HR, cashier, and guest service.
  • Ensured compliance of organizational and regulatory safety requirements through execution of monitoring and evaluation programs during loading and unloading freight processes.
  • Work with cross-functional team to resolve issues in HR, management, and IT support.
  • Operate track mobile to move railcars thru out the plant daily, conduct in switching for operator using track mobile.
  • Assessed sample chromatography and batch documentation by acquiring and editing data using Agilent s ChemStation and LIMS software.

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20. Key Performance Indicators

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Here's how Key Performance Indicators is used in Operations Team Leader jobs:
  • Developed multiple consolidates, standardized metrics reports (Key Performance Indicators) for various levels of manufacturing.
  • Managed cross functional support to improve asset utilization and key performance indicators.
  • Generate detailed reports for senior management relaying key performance indicators.
  • Led team in achieving key performance indicators, daily performance goals and asset utilization (AU) targets.
  • Conduct daily production meetings to review plant key performance indicators and to prioritize daily tasks.
  • Created dashboard using Microsoft Excel showing the key performance indicators of the team.
  • Lead the team in achieving key performance indicators and daily performance goals.
  • Reviewed key performance indicators to confirm team is working at highest efficiency.
  • Meet Key Performance Indicators (KPI) and budget objectives.
  • Established new key performance indicators by which to measure team success Successfully executed a plan to improve customer satisfaction
  • Facilitated all Lean process improvements, Quality Assurance, and Key Performance Indicators (KPIs).

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21. Special Projects

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Here's how Special Projects is used in Operations Team Leader jobs:
  • Performed administrative duties and completion of special projects in conjunction with position.
  • Assisted engineering groups during special projects and experiments.
  • Supported special projects and escalated technical issues.
  • Delegated and evaluated special projects.
  • Head special projects that included, investigating cases of ineligibility appeals, from DCA and OAL prior to final ineligibility.
  • Selected to handle special projects including Address Modification; Line of Business (LOB) transfers; Outbound and Check.
  • Provided new and recursive training for general methods and procedures, new initiatives & top special projects to center staff.
  • Managed a team of 5 to prepare documents to be prepped and scanned internally on special projects.
  • Handled special projects, revised training manual procedures, tax forms and standard letters.
  • Assisted with special projects and the implementation of new techniques and procedures as needed.
  • Support the Leadership Team on special projects and suggest ideas for process improvements.
  • Perform all Financial operations and general accounts payable special projects and assigned duties.
  • Developed and organized special projects into the department to help minimize workloads.
  • Assisted in updating process procedures and creating job aids for special projects.
  • Complete special projects and initiatives to maximize production and minimize waste.
  • Design strategies to meet deadlines on special projects assigned.
  • Worked very closely with Manager on special projects.
  • Handled escalated calls and assisted staff with resolving problem accounts Coordinated with management to resolve problems and work on special projects.
  • Assigned to lead special projects that support and improve facility workflow, efficiency and engagement.
  • Increased department morale and recognition of team members by creating the Remarketing Special Projects Committee.

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22. Company Policies

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Here's how Company Policies is used in Operations Team Leader jobs:
  • Managed employee relations through coaching while ensuring consistent application and interpretation of company policies.
  • Interpreted company policies to workers and enforced safety regulations.
  • Ensured corporate business goals were obtained and implemented on a continuous basis under the guidelines of company policies and procedures.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Maintain extensive knowledge of company policies and guidelines, and provide direction to team members on compliance issues.
  • Conducted Job Orientation, reviewed employment laws, company policies, and hand book with new hires.
  • Ensured that company policies, procedures, and standards are in conformance with Customer Service Goals.
  • Provide support to Management and associates regarding company policies, benefits, and payroll issues.
  • Complied with federal, state, and company policies, procedures, and custody controls.
  • Maintain files of daily paperwork to ensure all company policies are being followed.
  • Enforce all company policies and procedures, including health, safety, and security
  • Coordinate the training of employees in accordance with company policies and procedures.
  • Worked with legal counsel to develop and revise company policies and procedures.
  • Supported company policies and procedures demonstrating Sesame's World Class Service.
  • Supervised and trained 13 employees on company policies and career development.
  • Implemented company policies and procedures for a safe work environment.
  • Trained new hires in department and company policies and procedures.
  • Ensured department records are maintained in compliance with company policies.
  • Schedule breaks and lunches according to California and Company policies.
  • Follow all company policies and procedures.

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23. Service Level Agreements

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Here's how Service Level Agreements is used in Operations Team Leader jobs:
  • Delivered the availability, effectiveness, and efficiency of command and data center production accordance with Service Level Agreements.
  • Reported mainframe equipment hardware problems to vendors and ensured problems resolved according to service level agreements.
  • Assisted department management in implementing department Service Level Agreements.
  • Coordinated cash vendor relationships with external partners to ensure Service Level Agreements (SLA) were met 98.5% on time.
  • Manage the daily planning, operational, and problem solving so team members meet all required service level agreements of clients.
  • Partner with Employee Benefits Operations Manager and team members to adhere to client's expectations and achieving service level agreements.
  • Developed and sustained SLA's (Service Level Agreements) to ensure customer expectations were met and/or exceeded.
  • Monitored team performance, service level agreements, and key metrics to assess team targets.
  • Define and build procedures and ways of working around Service Level Agreements.
  • Evaluated incidents for priority based on impact and customer Service Level Agreements.
  • Reviewed and negotiated contracts, including Service Level Agreements (SLA).
  • Analyze daily and monthly data to assure service level agreements are met.
  • Result: successfully met and/or exceeded all contractual service level agreements.
  • Initiated Service Level Agreements, Disaster and Business Recovery plans.
  • Monitor and measure team performance against service level agreements.
  • Established KPI metrics and customer service level agreements.
  • Monitor Service Level Agreements for success criteria.
  • Maintain high SLAs (Service Level Agreements) at 98% and works effectively in a high pressured environment.
  • Manage to and meet Service Level Agreements (SLAs) for each of the four programs managed.
  • Coordinated the implementation of Service Level Agreements (SLAs) and Knowledgebase.

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24. Production Goals

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Here's how Production Goals is used in Operations Team Leader jobs:
  • Implemented performance, quality and efficiency measures to achieve aggressive production goals.
  • Determined accurate production goals for Food Service production.
  • Meet aggressive production goals while minimizing equipment downtime.
  • Run daily production reports and provide team feedback and coaching when needed to ensure production goals are met.
  • Created user interface through VBA coding to capture and track daily production goals, downtime data and scrap.
  • Make sure the line is functioning while working with a crew of 10 operators to hit production goals.
  • Provide strategic direction to team over 2 shifts to meet their daily production goals & milestone.
  • Confer with manager and or supervisors in order to set daily production goals or production needs.
  • Facilitated and guided team of 15 employees to achieve and exceed production goals set by management.
  • Plan and establish work schedules, assignments, and production sequences to meet production goals.
  • Managed 66 employees ensuring execution of production goals through continuous improvement and LEAN initiatives.
  • Establish team level and individual goals to ensure department production goals are met.
  • Conduct training, evaluate performances and motivate team members to reach production goals.
  • Facilitated the team in a manner that accomplishes overall production goals.
  • Receive various incentives and perks for exceeding safety and production goals.
  • Work effectively with peers as a team to support production goals.
  • Performed time tests on functions and established hourly production goals.
  • Selected Contributions: Prioritized workload and delegated tasks to meet daily production goals for both new business and in-force policy changes.
  • Planned and paced work efficiently in order to meet daily, weekly, project or production goals Enforced safety policies and procedures
  • Achieved daily production goals in a timely manner.

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25. Ensure Compliance

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Here's how Ensure Compliance is used in Operations Team Leader jobs:
  • Conducted safety inspections to ensure compliance with company safety and OSHA standards, precautionary procedures and protective measures.
  • Prepared month-end statistical reports which record team accomplishments including conducting individual portfolio audits to ensure compliance.
  • Designed training manuals and bank holding company procedures to facilitate group work flow and ensure compliance to federal guidelines and regulations.
  • Created accounting tools that allowed for daily tracking of office expenses and income to ensure compliance with national guidelines.
  • Developed relationships with key customers to ensure compliance to payment terms, positively affecting Pepsi cash flow.
  • Initiated task performance checklists to track production and ensure compliance to program and project goals.
  • Conducted internal audits to ensure compliance with established policies, procedures, rules & regulations.
  • Monitored team and district activity to ensure compliance with federal regulations, policies and laws.
  • Managed daily trade flows and settlement activities to ensure compliance with firm and regulatory policies.
  • Monitored sweep options and percentage rate accruals to ensure compliance with customers account.
  • Identify program deviance from standards, and suggest modifications to ensure compliance.
  • Execute daily checks on processing standards to ensure compliance with IRS regulations.
  • Trained new hires to ensure compliance of corporate procedures and policies.
  • Participate in regular ISO audits to ensure compliance with standards.
  • Monitor controls in place to ensure compliance with regulations.
  • Maintain tooling and fixtures as appropriate* Responsible for training and supervising operators and ensure compliance with work instructions and control plans.
  • Designed and implemented update & streamline of Marysville's VTA structure to ensure compliance & content is current & accurate.
  • Perform attentive reviews of MBRs to ensure compliance with SOP's and FDA regulations prior to releasing to quality.
  • Managed quality systems to ensure compliance with SOPs and policies, and modified those not meeting current standards.
  • Coordinate training and communicate with MTs to ensure compliance with account specifics, company policies and procedures.

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26. Sigma

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Here's how Sigma is used in Operations Team Leader jobs:
  • Led analysis and identification of process bottlenecks and redundancies and used Six Sigma principles extensively in streamlining processes.
  • Led several quality improvement projects and obtained Sigma Six certification.
  • Spearheaded process improvements using Six Sigma/Greenbelt methodology.
  • Document and evaluate Six Sigma manufacturing specifications.
  • Trained operators in utilization of SPC/6 sigma run rules to drive process control and reduce variations in product quality attributes.
  • Increased production quality by 35% utilizing the basis of LEAN SIGMA and reducing inventory waste by 12%
  • Lean Six Sigma Project team member to review, streamline and improve recruiting process and procedures.
  • Certified as a Greenbelt in the Six Sigma program based on participation on process improvement teams.
  • Identified process deficiencies and developed solutions through the use of Six Sigma process improvement methods.
  • Managed multiple processes with clients; striving for zero defects utilizing Six Sigma methodologies.
  • Experience working in a Lean Manufacturing Environment with emphasis on Six Sigma.
  • Served as key participant on Six Sigma teams charged with reducing costs.
  • Use of Six Sigma Tools and lean thinking to improve processes.
  • Applied LEAN methodologies and Six Sigma methodologies to all outsourced accounts.
  • Trained on Verizon Wireless Lean Six Sigma initiatives in retail locations.
  • Leveraged Six Sigma techniques to engineer process design.
  • Participated in Lean Six Sigma Practices.
  • Sound knowledge of SAP, 5S & Lean 6 Sigma.
  • Key Contributions: Received Lean Practitioner Certification by developing an optimal staffing plan using Six Sigma and Lean Manufacturing practices.
  • Promoted continuous improvement (Kaizen), lean manufacturing (Six Sigma), Kanban, & 5S.

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27. Commander

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Here's how Commander is used in Operations Team Leader jobs:
  • Provided signals intelligence analysis to strategic commanders of enemy C4I equipment for collections tasking of United States Signals Intelligence Operations.
  • Supported ground force commander with actionable intelligence reports answering national-level intelligence requirements.
  • Provided intelligence information and recommendations for weekly squadron commanders targeting meeting.
  • Provided briefings to Commanders and legal personnel concerning ongoing investigations.
  • Prepared mission commanders with intelligence briefings.
  • Provided guidance to Commanders, Staff Judge Advocates, and command staff to enhance TSE and Captured Enemy Material handling.
  • Reviewed, analyzed critical reports in order to present information to Commanders of 1-66 AR BN for wider dissemination.
  • Advise the Unit Commander on the feasibility, functionality and capabilities of the Sensor Systems assigned to the AOR.
  • Collected, analyzed and reported on enemy actions and intentions based on JSOTF-P commander's Priority Intelligence Requirements.
  • Maintained 98% C4I services availability for 181 units supporting three Fleet Commanders executing Navy and joint/allied operations.
  • Fulfilled various senior management roles, reporting directly to the detachment commander (program director).
  • Selected above peers to become the Battalion Commanders Personal Radio Operator and Security Team Lead.
  • Work with the team commander in preparation for operations and training activities.
  • Provided linguistic, regional, and cultural expertise to supported commanders.
  • Acted as liaison between US military and foreign military commanders in the execution of military operations.
  • Worked Airspace de-confliction with controlling agencies for routine flight operations for over 400 missions as mission commander.
  • Led a matrixed team planning computer network attack worldwide in support of a geographic combatant commander.
  • Served as mission commander on over 500 airborne multi-sensor missions.
  • Prepared and presented briefings to frontline force commanders on terrorist threats to provide informed situational awareness of area of operation.
  • Awarded two Silver Stars for Bravery - Two Commanders Citations for Valor Participated in Los Angeles Riot Control

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28. ISO

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Here's how ISO is used in Operations Team Leader jobs:
  • Provide relevant information regarding progress to supervisors.
  • Work with sales, ISO's and customer service to forecast order and deploy equipment for current and future merchants.
  • Maintained the training records and kept up-to-date records for various processes to meet OSHA and ISO 9000 and 9001 standards.
  • Function as the NGB Team Lead and Liaison for the NGB-J3 Homeland Security/Domestic Operations Division, Emergency Response Section.
  • Functioned as Reach Truck Racking Supervisor (75 Associates) for 3 months at request of Operations Manager.
  • Served as the first line resource for questions/issues from team and cell owners, in coordination with supervisor.
  • Served as the transportation liaison between other military services, commercial agencies, and host nation support elements.
  • Managed relationships with third party web host & service providers both as business lead and technical liaison.
  • Preformed employee assessments to the supervisor/manager, problem researching and solving, and handled escalated issues.
  • Provided leadership and development to 2 warehouse managers, 6 supervisors and 83 Team members.
  • Resolved functional problems and worked in conjunction with the supervisor in personnel related matters.
  • Managed a DMZ segmented environment to isolate web traffic for HIPAA compliance.
  • Work with supervisors and team leads to manage, prioritize staffing.
  • Perform root cause analysis, problem isolation, and resolution.
  • Communicated with supervisors to keep errors to a minimum.
  • Direct Supervisor for 18 operations Team Members.
  • Act as Netiq monitoring liaison to address issues, also help co-ordinate monthly server patching, Participate in disaster recovery exercises.
  • Acted as a liaison between IT-Tech and all other multi-disciplined groups.
  • Maintained phone stats using Lucent Center View Supervisor.
  • Direct advisor to the US Ambassador to Bangladesh.

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29. Preventative Maintenance

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Here's how Preventative Maintenance is used in Operations Team Leader jobs:
  • Record preventative maintenance activities quality inspection data equipment downtime production outputs and other key metric, performing mathematics calculations as needed.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Perform operator level cleaning and preventative maintenance of industrial equipment.
  • Coordinated preventative maintenance on existing and new production equipment.
  • Performed preventative maintenance checks and lubricated all equipment assigned.
  • Perform preventative maintenance and changeovers on production machinery.
  • Implemented preventative maintenance programs on all manufacturing equipment.
  • Trained in preventative maintenance for coatings department.
  • Performed general preventative maintenance on production equipment.
  • Performed preventative maintenance and calibration procedures.
  • Charged with maintaining a 112 bed psychiatric hospital which includes preventative maintenance on boilers, HVAC and all other equipment.
  • Developed and maintained hourly records for each casting machine's production and scrap rate, and performed preventative maintenance.
  • Designed and implemented monitoring system that reduced customer downtime by 20% as a result of preventative maintenance.
  • Glass screen printing press Team Lead, preventative maintenance technician, forklift and clothing screen printing press operator
  • Managed daily activities for union technicians including provisioning, maintenance, and preventative maintenance in NTC.
  • Performed troubleshooting, adjustment and repairs on machines, in addition to preventative maintenance.
  • Led preventative maintenance by cleaning, maintaining, and preforming minor repairs as needed.
  • Perform daily, weekly, and monthly preventative maintenance.
  • Conducted daily, weekly, and monthly preventative maintenance checks and services with zero deadlined service vehicles while conducting company missions.
  • Experience in performing preventative maintenance and repairwork on 8 Haven machines.

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30. Performance Management

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Here's how Performance Management is used in Operations Team Leader jobs:
  • Helped develop talent of new and existing employees through performance management and delegation of responsibility.
  • Performed testing of ongoing processes to ensure performance management and improvement tracking systems are current.
  • Implement company performance management process including delivery of annual performance reviews and audits.
  • Provide leadership to promote employee development through performance management in a pro-employee environment.
  • Planned and administered employee performance management program.
  • Managed complex performance management and operational issues.
  • Gained exposure to career development, performance appraisal, performance management, staff administration, postings, promotions and remuneration issues.
  • Team Leader of three corporate bankers -Day to day management of the team, including tasks allocation and performance management.
  • Coach and motivate staff to enhance job performance and assist them in the performance management process, including goal development.
  • Supervised 13 employees including scheduling, job training, performance management, cost controls, and quality assurance.
  • Lead for Topcoat area including training and development, skill assessment, and performance management for technicians.
  • Provided input into key employee and department decisions like salary planning, performance management, and staffing
  • Responded to management and employee questions on all HR matters, including training and performance management.
  • Manage a team of 4 employees; duties included performance management and recruiting new staff.
  • Developed and trained team members on how to write effective Performance Management Reviews.
  • Coached, developed and mentored team of 16 associates through effective performance management.
  • Provided input on staffing selection, performance management goals and attainment.
  • Implemented Company's performance management process including delivery of annual performance reviews and other performance-related documents within required timeframes.
  • Assisted manager with daily team management including timesheet management, performance management and daily team meetings.
  • Led team of direct reports encompassing performance management, workflow, and production.

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31. Action Plans

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Here's how Action Plans is used in Operations Team Leader jobs:
  • Communicated audit results and related corrective action plans to various levels of senior management throughout the Company.
  • Develop daily/weekly action plans to address individual performances in relationship to team performance.
  • Implemented corrective action plans and disciplinary actions plans as necessary.
  • Coordinated technical communications and action plans with customer.
  • Oversee multiple unit management teams to develop action plans to ensure client that company visions and resident satisfaction are top priority.
  • Maintain developmental and action plans with individuals as well as across the office and company to increase quality and profitability.
  • Identified risks, prioritized areas of focus and created performance action plans to correct performance and quality issues.
  • Participated in internal and external audits as it relates to Grievance and ensure Corrective Action Plans.
  • Created Tactical Action plans, and 5 day cycle close documents that are utilized monthly.
  • Participate on several plant safety teams and develop action plans for improvement.
  • Investigate incidents to determine root causes and develop appropriate corrective action plans.
  • Coached and mentored operation staff and provided corrective action plans.
  • Developed action plans for employees failing to meet minimum standards.
  • Escalate findings and action plans to appropriate parties.
  • Assist in the implementation of employee action plans.
  • Evaluated personal action plans to facilitate growth.
  • Implement appropriate corrective action plans.
  • Maintained an active caseload of relocations to identify trends and develop action plans to improve team's overall performance.
  • Established the use of the Primavera software to track and monitor action plans to close QMS gaps.
  • action plans, tracking tool).

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32. Sales Floor

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Here's how Sales Floor is used in Operations Team Leader jobs:
  • Maintain sales floor presentation by managing recovery.
  • Assessed the needs of the customer and provided the appropriate level of service and product knowledge on the sales floor.
  • Manage all weekly shipments; ensuring inventory is stocked properly in back stock and on the sales floor.
  • Maintain a high level of visibility on the sales floor to ensure team is executing daily goals.
  • Worked with SAP software to control and maintain inventory and operations both on production and sales floor.
  • Dedicated task among team members and coordinated product operations from the stockroom to the sales floor.
  • Stacked merchandise on both partial and full pallets and removed empty pallets from sales floor.
  • Coordinated deliveries with store vendors ensuring fresh merchandise was replenished on sales floor.
  • Managed the team executing pricing on the sales floor for upcoming sales events.
  • Stock merchandise onto shelves; sort and stage merchandise for sales floor.
  • Managed a sales floor in conducting marketing strategies for AT&T
  • Process shipments in the system to put on the sales floor.
  • Provide supervisory oversight of 25-125 agents on active sales floor.
  • Receive, open, unpack and issue sales floor merchandise.
  • Provide fast, fun and friendly sales floor support.
  • Maintained a high level of sales floor visibility.
  • Developed operational and sales floor processes and routines.
  • Managed and tidies sales floor.
  • Managed sales floor Maintained back stock organization Trained employees on product and safety knowledge
  • Stock truck unloader & product stocker on sales floor

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33. New Associates

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Here's how New Associates is used in Operations Team Leader jobs:
  • Mentored new associates on reconciliation of accounts and department process.
  • Trained new associates on various processes and procedures as related and non-related to loans that were descended against the banks standard.
  • Assisted with applicant interviewing, participated in selection of new associates, and provided job training for new associates.
  • Conducted new hire orientation and trained new associates in proper procedures for processing incidents for the multiple jurisdictions.
  • Provided training to new associates as well as providing refresher training/coaching to all associates in the unit.
  • Trained new associates; handled escalated calls and assisted 8 associates in the call center.
  • Assisted in training, coaching and mentoring new associates as well as work load balancing.
  • Trained new associates in the proper methods to manage escalating scenarios with current and potential clientele
  • Train new associates for operating various equipment used in the laundry operation.
  • Stock tires in warehouses and assist in the training of new associates.
  • Train new associates on work techniques, safety, department operations.
  • Train new associates on part quality, packaging and labeling procedures.
  • Create and maintain on-boarding manuals for all new Associates.
  • Have sat in on interviews for potential new associates.
  • Created best practice implementation tools for on-boarding new associates.
  • Assist in interviewing and hiring of new Associates.
  • Trained new associates on the Error Corrections Process.
  • Manage and train new associates throughout entire store.
  • Selected, interviewed and on-boarded new associates.
  • Trained new associates, as well as refresher trainings for existing employees.

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34. QA

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Here's how QA is used in Operations Team Leader jobs:
  • Collaborate closely with the Product, Development and QA teams to research, write and release enhancements and defect items.
  • Integrated operations, maintenance & QA as one team, while leading cell leader department & training program.
  • Assist QA manager in root cause analysis, as well as implementing corrective and preventive actions.
  • Worked with team to conduct QA audits of new products and existing product builds.
  • Create and manage virtual machines for production use as well as test/QA work.
  • Collected and graded control QA once a week for the QA coordinator.
  • Installed PDCR 12a version at DEV, QA and Production environment.
  • Converted Tampa CL QA system to the new QMS system.
  • Evaluate employee video file submissions by performing nightly QA checks.
  • Completed data collection for assigned HEDIS/NCQA standards using SQL.
  • Perform QA on new IDS/IPS and firewall installations.
  • Create QA, metrics, and compliance reports.
  • Prepared machines and products for production process in accordance with QA standards for company manufacturing multi-layer ceramic capacitors.
  • Identified process improvement opportunities and documented the handoff processes to transitional Underwriters for the Second Level Review Team (QA).
  • Key Operation's link to the customers in Jumeirah Hotels, Qatar Airways, Saudi Airlines.
  • Revamped the QA report for collateral and intergraded all functions to provide precise Quality Assurance results.
  • Communicate directly with IT development and QA teams regarding software updates, bugs, etc.
  • Answer inbound calls from Avantguard customers while maintaining a 99% QA call score.
  • Led support operations team in forward facing unix/linux/windows trading environments in QA and production.
  • Participateed in QA Assurance and ISOcertification.

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35. High Volume

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Here's how High Volume is used in Operations Team Leader jobs:
  • Worked to maintain high volume clothing shopping areas by maximizing efficiency through tasking and excellence customer servicing.
  • Led, trained, managed a production team and set up and operated, high volume, web offset printing presses
  • Supported the day-to-day operations of a high volume factory in addition to other lead duties within the Model Assembly department.
  • Designed and implemented an API to provide access to high volumes of real-time data using SOAP/REST and asynchronous messaging.
  • Assist team within a high volume production environment in order to meet SLA's set by management.
  • Manage a team performing high volume of loan servicing transactions and manage escalations and resolutions.
  • Developed Business Continuity Plan to prepare the teams for emergency and high volume coverage.
  • Prioritize and complete multiple task within a high volume environment while meeting stringent deadlines.
  • Supported efforts leading to a 20% increase in production of high volume product.
  • Directed a staff of 25+ associates in a high volume data entry environment.
  • Work in a high volume, fast paced, deadline driven production environment.
  • Managed 10+ employees and store, excelling in a high volume sales environment.
  • Lead staff of 18 associates in high volume and deadline production unit.
  • Utilized typing skills in a high volume and high paced environment.
  • Have been a Team Lead at a high volume store at Store 32, Webster, TX.
  • Provide leadership, training and developement setting up, adjusting and operating high volume packaging machinery.
  • Complete operation of high volume product compressors by manufacturers such as Delta, Ingersoll Rand, York refrigeration compressors.
  • Directed workflow for up to 85 temporary clerks in a high volume, fast paced, production environment.
  • Monitored high volume call center for car- diac arrhythmias and pacemaker analysis.
  • General Manager of a high volume (average [ ] 280 seat multi-unit restaurant: Empire Tavern & Crust Restaurants.

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36. Quality Checks

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Here's how Quality Checks is used in Operations Team Leader jobs:
  • Performed quality checks in order to maintain appropriate quality levels for sensitive customer accounts.
  • Team Leader duties consisted of making sure all quality checks got done properly, and scheduling of production.
  • Rate expectations depending on type of preform, quality checks, and daily production reporting.
  • Required to operate all equipment, process paperwork and quality checks on all parts made.
  • Performed hourly and daily quality checks for automotive molded plastic fuel tanks.
  • Conduct weekly quality checks of our departmental work and database information.
  • Documented weight, tested temperature, and performed quality checks.
  • Performed quality checks / audits on team members' work.
  • Prepare and provide analysis of samples and quality checks.
  • Maintain quality checks at different points of operation.
  • Perform quality checks on products and parts.
  • Performed quality checks on wire for customers.
  • Perform quality checks on parts before packing.
  • Performed quality checks on film being packed.
  • Inspected and completed materials ordered by customer ensuring no defects or damages Performed quality checks on all shipments.
  • Perform quality checks of the wire being produced by all Vitari's as often as possible.
  • Team lead over the entire 2 cycle line while also doing perioc quality checks
  • Perform quality checks on all of teams work.
  • Print book blocks and reworks..Perform the required Quality Checks...
  • Load and unload freight with Forklift Assembly Line Worker Stewart Industries Perform quality checks on products and parts.

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37. Sharepoint

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Here's how Sharepoint is used in Operations Team Leader jobs:
  • Implemented and co-administered a SharePoint website with process guides to better identify, troubleshoot and resolve customer concerns.
  • Managed and organized incoming records and publications for use on SharePoint.
  • Utilized SharePoint Dashboard to monitor overall project performance.
  • Designed, deployed, troubleshot web and SharePoint systems through all devices and layers in a private cloud environment, i.e.
  • Assist with TSG integrity check and add technical documentation to the SharePoint site and in Service Manager.
  • Corrected and repaired problems utilizing Active Directory, Remedy, Remote Desktop and SharePoint services.
  • Trained in Microsoft Excel, Outlook and SharePoint, becoming proficient in advanced daily use.
  • Used SharePoint, MS Project and MS Excel Spreadsheets to maintain resource organization and scheduling.
  • Led SharePoint transformation and trained 64 site managers for seamless data migration.
  • Developed best practice solutions for migrating from SharePoint 2007 to SharePoint 2013.
  • Served as Project Leader in migrating Tier II support application to SharePoint 2013
  • Monitored content to ensure compliance with DoD directives within SharePoint program.
  • Provided SharePoint 2007 and 2010 development and administration.
  • Revolutionized processes including the Chargeback Reversal Web Space, Loss Requests, and CCMS production tracking through SharePoint build-outs.
  • Utilize SharePoint, Excel, Ts2 and Status Mart Systems..
  • Install and Maintain Microsoft SharePoint and Lync Servers.
  • Create and modify documents in Sharepoint.
  • Worked alongside software developers/JStar/SCOS members to design and maintain a SharePoint website component for the U.S Air Force.
  • Managed processes, resources, and deliverables using MS Project, Visio, and SharePoint.
  • Formulated Queries, Data Entry, MedDra coding, WHOdrug Databases used: ARISg, InForm, SharePoint, Oracle tracking/dashboard.

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38. Training Programs

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Here's how Training Programs is used in Operations Team Leader jobs:
  • Created training programs for implementation specialists including creation of sandbox environments for testing prior to final customer implementation
  • Collaborate with Coding Quality Leaders for development and coordination of strategic education and training programs.
  • Participated in developing the hiring process, training programs, information systems and operating procedures.
  • Developed and implemented rigorous training programs for new mechanics.
  • Created and implemented leadership training programs.
  • Developed training programs, tailored for special operations forces units based on equipment being presented and overall knowledge level of soldiers.
  • Develop and facilitate training programs that improve operating room skill levels, reinforce policies/procedures, and increase patient satisfaction scores.
  • Developed innovative and effective tactics and training programs never before taught in the unit s 10 year history.
  • Designed, implemented and integrated training programs and procedures with education and training team for 5000+ employees.
  • Collaborated with HR L&D to create and deliver ITAR training programs for international program personnel.
  • Introduced training programs that enhanced employee performance and helped build a motivated workforce.
  • Created Security training programs with outside consultants to train 350 Data center employees.
  • Implemented training programs to enhance employee performance and build a motivated workforce.
  • Conducted presentations and formal training programs for a wide variety of audiences.
  • Conducted specific training programs to help employees maintain or improve job skills.
  • Attended numerous management training programs on coaching and providing staff feedback.
  • Developed & conduct structured training programs for permanent & temporary employees.
  • Developed and led training programs in preparation for combat.
  • Planned and developed training programs.
  • Worked directly with onsite management to develop policies and procedures, training programs, and modules for new contract employees.

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39. Company Standards

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Here's how Company Standards is used in Operations Team Leader jobs:
  • Surpass company standards by completing merchandising layouts in an organized and timely manner.
  • Worked directly with customer service representatives to satisfy company standards and goals.
  • Created a highly motivated team which repeatedly surpassed company standards.
  • Ensured training processes were executed according to company standards.
  • Trained offshore team in the United States before traveling abroad to start up the department to ensure company standards were met.
  • Coach, Train and encourage associates to meet company standards required for the P&L department.
  • Help supervise colleagues and inform them if productivity and quality numbers are not up to company standards.
  • Be able to operate every machine on the floor and be productive by company standards.
  • Ensured shelves and other displays were stocked, restocked and maintained according to company standards.
  • Weigh and count items for distribution within plant to ensure conformance to company standards.
  • Manage all employee customer relations to ensure operations exceed all company standards and policies.
  • Created and maintained displays in the store based on operational and company standards.
  • Assure quality of film being produced meets company standards and customer specifications.
  • Completed all repairs and maintenance work to company standards.
  • Inventory must be accurate and up to company standards.
  • Hold employees accountable to company standards on metrics.
  • Implement company standards and annual performance reviews.
  • Owned team results against company standards.

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40. SME

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Here's how SME is used in Operations Team Leader jobs:
  • Evaluated department processes and performed needs assessments to meet quality standards for service and customer satisfaction.
  • Developed and delivered management value added consulting and strategic technology infrastructure solutions for Business Impact Assessment.
  • Facilitate Risk assessment and documentation of processes within 80+ programs with Program Managers/Subject Matter Experts.
  • Conducted threat vulnerability assessments, travel route surveillance, and counter-surveillance for key personnel.
  • Provide business continuity cost models and risk assessments in pursuits of new business certifications.
  • Provided protection and anti-terrorism assessments and support to governmental and civilian institutions.
  • Monitor employee safety by performing Job Safety Analysis and Ergonomic Assessments.
  • Led six-person team through a network vulnerability assessment.
  • Functioned as a subject matter expert (SME) for 4 of 16 LANL waste acceptance criteria chapters.
  • Perform all tracking and recording necessary in the operations of the smelting reduction cells.
  • Created and performed Risk Assessment Auditing of business units to insure compliance with ISP.
  • Lead SME for the Thomson Reuters strategic end user remote access solution.
  • Complete a knowledge assessment for development in Lead Operator Road Map.
  • Conducted complex case management assessments with members and completed scripts.
  • Provided daily reporting of Threat Assessment Metrics for 30000 nodes.
  • Subject matter expert (SME) on various organizational projects.
  • Manage several reports, spreadsheets, assessments and meetings.
  • Interviewed, hired, and conducted staff performance assessments.
  • Educated members who have been diagnosed with Diabetes and/or Coronary Artery Disease and documented assessments and interventions in Altruista.
  • Performed initial client assessment and analysis to best address clients needs Promoted to team leader after only 3 months in position.

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41. Phone Calls

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low Demand
Here's how Phone Calls is used in Operations Team Leader jobs:
  • Unload the morning truck * Break our boxes of clothing and organize them appropriately * Answer phone calls and operate fitting room
  • Monitored and answered telephone calls; problem solving, directing callers to other offices, and updating data.
  • Provided customer service by answering phone calls, questions and solving any issues over the phone.
  • Maintained quality control of marketing representative's phone calls through monitoring and active live call coaching.
  • Lead a team of associates whose primary focus was inbound phone calls from our external members.
  • Handle inquiries from clients and insurance agents through phone calls and email.
  • Handled outgoing phone calls for the deposit report on daily basis.
  • Place out going phone calls related to customer health insurance.
  • Answer telephones, take messages, and return telephone calls.
  • Answer and direct all phone calls to the store.
  • Monitored offenders wearing GPS bracelets* Received inbound phone calls from probation officers and offenders.
  • handled internal and external communications, including phone calls, emails and mails.

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42. Powerpoint

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low Demand
Here's how Powerpoint is used in Operations Team Leader jobs:
  • Created PowerPoint presentations for a weekly debrief for higher echelon superiors to analyze targeted areas.
  • Devised and implemented all departmental training materials via manual and PowerPoint.
  • Conduct meetings for employees as a team lead in the production department using MS Word, Excel and PowerPoint.
  • Generate reports using Word, Excel, and PowerPoint regarding downtime, production, training, and inventory.
  • Meet with client(s) quarterly and provide program update and analysis through PowerPoint presentation.
  • Gathered daily numbers and goals for three teams in fulfillment presented monthly PowerPoint presentations.
  • Devised PowerPoint presentation used to train employees.

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43. Raw Materials

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Here's how Raw Materials is used in Operations Team Leader jobs:
  • Mixed hazardous raw materials to create ceramic mixtures with precise electrical characteristics.
  • Manage pet food manufacturing shift (40 people) from receiving raw materials, batching, processing and packaging.
  • Schedule individual orders of raw materials to sample and a group to weigh raw materials for compounding department.
  • Weigh and load raw materials into the mixer following the mixing process and procedure guidelines at all times.
  • Removed raw materials from inventory, completed required paperwork, removed processed product to drying racks.
  • Lift raw materials, finished products, and packed items, manually or using hoists.
  • Trained employees in safe use, handling, and storage of raw materials.
  • Combined additives and raw materials then delivered it the machine using a forklift.
  • Managed inventory levels of all WIP and raw materials in SAP system.
  • Achieved 99.9% inventory accuracy rate of raw materials and finished goods.
  • Administered budget for raw materials and supplies.
  • Supply the line with raw materials.
  • Maintained raw materials separated by type.
  • Controlled and stored incoming raw materials.
  • Prepare raw materials for processing.
  • Checked inventory of raw materials.
  • Scheduled work orders for five flexo printing presses in large department based on customer need and inventory of all raw materials.

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44. External Customers

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Here's how External Customers is used in Operations Team Leader jobs:
  • Resolved and/or escalated issues regarding customer requests of a complex nature with both internal and external customers.
  • Respond to network activities, as required-this includes supporting SLA commitments between network operations and internal/external customers.
  • Created service level agreements for external customers and financial reports for customers for daily deposits and transactions
  • Reported and resolved network outages and communicated with external customers and customer support call centers.
  • Coordinated with customer service all material movement for both internal and external customers.
  • Demonstrated expertise in customer service with internal and external customers.
  • Communicated with internal and external customers to meet demands.
  • Handle Supervisor/Irate calls from Internal and External Customers
  • Managed and prioritized the project stream, working with internal and external customers to determine project definition and requirements.
  • Answer ACD line addressing calls from banking centers, cash vendors, and external customers.
  • Interact with external customers or vendors, as necessary, to resolve problems.
  • Acted as a department liaison between Health Net and Internal/External Customers, staff.
  • Provided assistance in resolving issues and complaints with internal and external customers.
  • Provide on-time delivery of products and services to internal and external customers.
  • Provide direction in resolving issues for internal and external customers.
  • Attend and/or conduct meetings for internal and external customers.
  • Facilitate communication between external customers and Operations team members.
  • Followed up and made timely callbacks ensuring that internal and external customers' inquiries were handled according to departmental standards.
  • Worked hand and hand with internal and external customers to meet the job requirements.
  • Worked with internal and external customers on troubleshooting, requirements, and project timelines.

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45. New Processes

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Here's how New Processes is used in Operations Team Leader jobs:
  • Reviewed and recommended new processes and procedures striving for efficiency.
  • Created training manual and conducted training sessions for new processes/procedures.
  • Ensured that new processes, guidelines and adherence to current methods and procedures were followed as they related to the organization.
  • Assisted in developing new processes and procedures, which led to increased efficiency, shortening call time while also improving accuracy.
  • Launched new processes that saved $65K and another $300K in penalties, ultimately leading to 100% SLA achievement.
  • Implemented new processes resulting in creation of a new department which was employed in the company's Georgia and Florida locations.
  • Drive the introduction of new processes and systems, maintain and improve the effectiveness and efficiency of all processes and systems.
  • Improved operational efficiency through changes to the software, reconfiguration of the hardware, or implementation of new processes or solutions.
  • Consult with internal clients to develop new processes and procedures to enhance the customer satisfaction experience Skills:.
  • Managed client projects through identifying client needs, implement new processes and procedures; generating profit for Fidelity.
  • Helped the team transition to new processes in order for the company to pass ISO certification.
  • Analyze existing processes and implement changed or new processes to improve customer service and support efficiency.
  • Provide feedback to executives at HYPA regarding current and new processes for continuous quality improvements.
  • Work within existing processes to bring events to successful completion or propose new processes.
  • Implemented new processes to filter customer service calls into the fraud department.
  • Develop, research and test new processes for the department.
  • Created new processes and systems for increasing customer service satisfaction.
  • Developed new processes for proactively testing and sustaining DSL customers.
  • Coach and mentor representatives to new processes and procedures to insure client satisfaction and retention.
  • Developed new processes sustaining DSL customers.

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46. Day-To-Day Operations

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Here's how Day-To-Day Operations is used in Operations Team Leader jobs:
  • Oversee day-to-day operations of diverse team within multiple platform and customer environment.
  • Lead Continuous Improvement initiatives and managed multiple processes during day-to-day operations.
  • Managed day-to-day operations in dry and refrigerated environments.
  • Manage day-to-day operations of the Gulf of Mexico, Gulf Coast petrochemical, Ohio and Texas City pipeline systems.
  • Managed day-to-day operations of customer support for a team of up to 15 virtual customer support specialists.
  • Provided leadership to 20+ personnel on day-to-day operations including team staffing, reviews and knowledge development.
  • Supervised and managed day-to-day operations at the NOC for a staff of 13 engineers.
  • Involved in special projects, testing, and day-to-day operations of both departments.
  • Manage the day-to-day operations of the Network Operations group as the Team Leader.
  • Charged with directing day-to-day operations for 20+ member staff on 33 Accounts.
  • Managed day-to-day operations of 15+ bilingual customer service and sales employees.
  • Manage all aspects of day-to-day operations.
  • Manage the flow of day-to-day operations.

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47. Problem Resolution

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Here's how Problem Resolution is used in Operations Team Leader jobs:
  • Supported paging protocol during problem resolutions calls and reported status to upper management until resolution of issues.
  • Assist Operations Service Team personnel with complicated problem resolution * Complete customer requested transactions.
  • Provided effective first-level problem resolution for backup operations team in a round-the-clock environment.
  • Assisted in problem resolution of pertinent local military and civil infrastructure issues.
  • Provide resources for problem resolution while fostering ethical and compliant decision making.
  • Handled vendor relationships and dispatches for additional problem resolution and optimization.
  • Provide ongoing support and problem resolution to assure customer satisfaction.
  • Provided thorough support and problem resolution for customers.
  • Facilitated problem resolution as issues arose.
  • Partnered with internal Technical Production Support Team (TPST) for escalation and problem resolution for various problems and projects.
  • Manage and operate the team abroad in India which includes work allocation, training, and problem resolution.
  • Handled billing problem resolution for Local Exchange Carrier (LEC), wireless and invoiced billing assurance initiatives.
  • Acted as direct contact (both internal and external) for problem resolution on complex issues.
  • Created Resolution Team training material and trained new team members on soft-skills and problem resolution strategies.
  • Work with mainframe and open systems teams and provide support in change implementation and problem resolution.
  • Train, coach and mentor regarding department guidelines, procedures, research and problem resolution.
  • Respond to escalated calls for problem resolution, and customer retention.
  • Helped guide team members through problem resolution.
  • Provide support to IT systems including: day-to-day operations, monitoring and problem resolution for all of the client problems.

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48. Unix

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Here's how Unix is used in Operations Team Leader jobs:
  • Performed encryption key exchanges as required by other Service providers utilizing Unix commands.
  • Serve as Chief of Staff for UnixOps manager, delivering business-critical, time-sensitive projects without loss to business continuity.
  • Serve as escalation point for critical issues spanning Windows, UNIX, networking, and EMC storage platforms.
  • Provided first/second level support and escalated issues with Microsoft and Unix servers to third level support.
  • Tape Management o Managed backup media for HP/MPE, Windows NT and UNIX platforms.
  • Perform server administration duties on Windows, UNIX and LINUX operating systems.
  • Reviewed and authorized electronic employee time entry in UNIX data base.
  • Manage and escalate alerts from Windows, UNIX and Linux servers.
  • Supported the following OS platforms: Windows, Linux and Unix.
  • Documented statistics in UNIX data base, and Excel spreadsheet.
  • Managed UNIX and mainframe systems software staff.
  • Level 1 / 2 support for over 1500 NT, UNIX, Linux users worldwide.
  • Created an automated UNIX shell script to schedule and reschedule the workflows during and after the server maintenance.
  • Monitored and Troubleshot Server related issues on Microsoft and Unix machines Oversee staff operations during shift.
  • Maintained tape library using TSO and Tivoli created and updated scripts on UNIX systems.
  • Administrated Unix Solaris OS and Oracle DB for the SCADA critical application suite.
  • Published and enforced SOPs for UnixOps, ensuring consistent, reliable service levels.
  • Monitored critical log files on Wintel and UNIX servers.
  • Service and support for users running Novell 4.x and 3.1x, UNIX, Windows NT.
  • Monitor and maintain over 500 servers NT/UNIX Worldwide in a IT/O & Autosys environment.

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49. Monthly Reports

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low Demand
Here's how Monthly Reports is used in Operations Team Leader jobs:
  • Prepared and submitted monthly reports using data for analysis, trending patterns, and suggest recommendations for efficiency enhancements.
  • Provided and updated daily/monthly reports to upper management.
  • Prepare monthly reports of commissioning, preventive maintenance, breakdowns calls attended, root cause analyses report etc.
  • Compiled weekly and monthly reports for corporate office to monitor open tasks and status of workload being preformed.
  • Prepared monthly reports for management regarding performance of agents in all aspects of their responsibilities and duties.
  • Developed daily and monthly reports outlining incidents, trouble tickets, and accomplishments to upper management.
  • Queried daily, weekly, monthly reports to management for reporting procedures to upper management.
  • Prepared and presented monthly reports on department performance, information, and awards.
  • Consolidate monthly reports from the Operations Support and submit to the vendor.
  • Provided weekly and monthly reports on productivity, sales and error tracking.
  • Generate and verify accuracy of monthly reports and present to management staff.
  • Prepared daily, weekly and monthly reports for Merck clients.
  • Prepared weekly and monthly reports to present to department leadership.
  • Generate and distribute daily, weekly and monthly reports
  • Created weekly and monthly reports and schedules.
  • Prepare daily, weekly and monthly reports.
  • Create and run many daily and monthly reports for the purpose of analysis and to improve efficiencies.
  • Maintained daily, weekly and monthly reports on fielding effort while onsite.
  • Run monthly reports to track progress on exceptioncorrections.
  • Perform passdown End of shift and Monthly reports.

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50. Customer Complaints

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low Demand
Here's how Customer Complaints is used in Operations Team Leader jobs:
  • Resolved escalated customer complaints by researching all issues to accurately identify claims.
  • Handled escalated customer complaints and resolved any operational or billing issues.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Completed investigations for incidences or customer complaints.
  • Handle Customer Complaints; Customer Service/Relations.
  • Helped resolve customer complaints by listening to customer, asking questions, and finding a resolution to the issue.
  • Handled customer complaints, service issues and billing problems as third party vendor for nationwide cable company.
  • Make sure that the customer complaints are handled properly and any issues corrected.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Researched and resolved customer complaints and banker feedback.
  • Responded to customer complaints, inquires and concerns.
  • Handled customer complaints and processed refunds and discounts.
  • Resolved customer complaints regarding sales and service.
  • Resolve escalated customer complaints Create and develop staffing plans and work with support departments to ensure staffing strategies are effectively executed.
  • Eliminated all major customer complaints by rewriting and implementing Production pellet quality inspection standards.
  • Key Accomplishments: Implemented a quality first approach which reduced annual customer complaints by 38%.
  • Research customer complaints on various social media platforms and investigate their root causes.
  • Logged customer complaints initiate a resolution to the problem to prevent reoccurrence.
  • Handled customer complaints in a timely manner per company policy.
  • Address customer complaints Answer customer questions Manage associates schedules

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Operations Team Leader Jobs

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20 Most Common Skills For An Operations Team Leader

New Procedures

22.6%

Customer Service

16.7%

Safety Procedures

16.3%

Daily Operations

6.4%

Process Improvement

5.9%

Performance Reviews

3.7%

Logistics

2.8%

Quality Standards

2.7%

Technical Support

2.5%

Data Entry

2.3%

Troubleshoot

2.2%

Staff Members

1.9%

Direct Reports

1.9%

Project Management

1.8%

Corrective Action

1.8%

Osha

1.8%

Inventory Control

1.7%

Assembly Line

1.6%

HR

1.5%

Key Performance Indicators

1.5%
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Typical Skill-Sets Required For An Operations Team Leader

Rank Skill
1 New Procedures 17.3%
2 Customer Service 12.7%
3 Safety Procedures 12.5%
4 Daily Operations 4.9%
5 Process Improvement 4.5%
6 Performance Reviews 2.8%
7 Logistics 2.1%
8 Quality Standards 2.1%
9 Technical Support 1.9%
10 Data Entry 1.7%
11 Troubleshoot 1.7%
12 Staff Members 1.5%
13 Direct Reports 1.5%
14 Project Management 1.4%
15 Corrective Action 1.4%
16 Osha 1.4%
17 Inventory Control 1.3%
18 Assembly Line 1.3%
19 HR 1.2%
20 Key Performance Indicators 1.2%
21 Special Projects 1.1%
22 Company Policies 1.1%
23 Service Level Agreements 1.0%
24 Production Goals 1.0%
25 Ensure Compliance 1.0%
26 Sigma 0.9%
27 Commander 0.9%
28 ISO 0.9%
29 Preventative Maintenance 0.9%
30 Performance Management 0.9%
31 Action Plans 0.9%
32 Sales Floor 0.9%
33 New Associates 0.9%
34 QA 0.8%
35 High Volume 0.8%
36 Quality Checks 0.8%
37 Sharepoint 0.7%
38 Training Programs 0.7%
39 Company Standards 0.7%
40 SME 0.7%
41 Phone Calls 0.6%
42 Powerpoint 0.6%
43 Raw Materials 0.6%
44 External Customers 0.6%
45 New Processes 0.6%
46 Day-To-Day Operations 0.6%
47 Problem Resolution 0.6%
48 Unix 0.6%
49 Monthly Reports 0.6%
50 Customer Complaints 0.6%
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