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Become An Operations Technical Supervisor

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Working As An Operations Technical Supervisor

  • Communicating with Supervisors, Peers, or Subordinates
  • Monitor Processes, Materials, or Surroundings
  • Organizing, Planning, and Prioritizing Work
  • Getting Information
  • Scheduling Work and Activities
  • Make Decisions

  • Stressful

  • $70,000

    Average Salary

What Does An Operations Technical Supervisor Do At Cardinal Health

* Coordinates and supervises the daily activities of 7/24 Tier1 Information Technology Operations Center.
* Hands-on Technical supervisor
* Technologies include Network, Server, Security, etc…
* Proficient in performance management
* Administers and executes policies and procedures
* Inventive and drives process improvements within the department
* Frequently interacts with subordinates, customers and peer groups at various management levels
* Interactions normally involve information exchange, troubleshooting, problem resolution, and escalation
* Demonstrates in-depth knowledge understanding of the business and the impact of missed SLA’s and how it impacts our customers

What Does An Operations Technical Supervisor Do At Cedars-Sinai

* Tier 3 Desktop Support: Triage and resolution of enterprise-level impact involving desktops.
* Work with Image Engineering team to test and modify images against new standards defined by Client Technology Engineering.
* Admin Workstations Management & Configuration: Patching, support and general care and feeding of "Admin" workstations (i.e. non-clinical workstation desktops), deployment of software electronically, etc.
* Clinical Workstation Management & Configuration: Overall support for clinical workstations outside of "regular" break/fix, including overall configuration, management, etc.
* Epic Devices & Profiles: Vetting & testing of new devices, pilot deployment and (in certain situations) ongoing support for certain items too specialized or complex to fit in with Help Desk/Client Services/Tier 2.
* Dell Services: Manage Cedars
* Sinai technology outsource partner.
* Day to day responsibilities include the enterprise service delivery of Client technical support responsibilities and associated SLAs.
* Maintain business relationships and financial oversight of outsource contracts and project work.
* Manages the impact of the implementation of new or evolving applications on all variations of desktops in a highly heterogeneous technological environment.
* Manages staff that are responsible for service delivery 24X7.
* Reports to the Technology Operations Sr.
* Manager.
* Responsible for the quality of work performed by each reporting staff member.
* Will work with other EIS Managers to insure the successful completion of all EIS projects.
* Responsible for the achievement of financial objectives for the group.
* Responsible to remain flexible and able to address complex problems and users with the outcome of improved service.
* Conducts periodic audits of staff work to insure that appropriate documentation is kept and available.
* Works closely with other Health System Managers, Directors, VPs, etc. in the evaluating service needs, planning resources and developing successful implementation strategies.
* Develops and implements a comprehensive training strategy for his/her entire staff that results in the staff remaining current in technology and knowledgeable of emerging technologies.
* Also, assists the staff with technological issues of particular difficulty.
* Responsible for identifying performance deficiencies and establishing performance improvement plans

What Does An Operations Technical Supervisor Do At Cardinal Health

Coordinates and supervises the daily activities of 7/24 Tier1 Information Technology Operations Center

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Average Length of Employment
Operations Manager 4.1 years
Technical Manager 3.9 years
Technical Director 3.8 years
Supervisor 3.7 years
Top Careers Before Operations Technical Supervisor
Technician 8.7%
Installer 5.4%
Supervisor 4.0%
Top Careers After Operations Technical Supervisor
Manager 8.8%
Technician 6.4%
Supervisor 4.4%
Owner 4.2%
Consultant 2.7%

Do you work as an Operations Technical Supervisor?

Top Skills for An Operations Technical Supervisor

  1. Safety Procedures
  2. Customer Service
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Coordinated and supervised field projects (All projects were completed on schedule and in compliance with regulatory and safety procedures).
  • Assisted in monitoring customer service productivity in accordance with established policy to assure adherence as well as completeness and productivity.
  • Receive expanded and enhanced technical support expertise, remote software upgrade support also remote on-site deployment support.
  • Supervised staff of 13 direct reports and 120 indirect reports in the installation of cable, internet and telephone.
  • Developed, implemented and trained departmental methods and procedures to maintain efficient and quality support to Technical Operations Team.

Operations Technical Supervisor Demographics

Gender

Male

79.9%

Female

13.7%

Unknown

6.4%
Ethnicity

White

61.2%

Hispanic or Latino

17.0%

Black or African American

11.4%

Asian

6.5%

Unknown

3.9%
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Foreign Languages Spoken

Spanish

64.3%

Portuguese

7.1%

French

7.1%

Korean

7.1%

Khmer

3.6%

German

3.6%

Arabic

3.6%

Italian

3.6%
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Operations Technical Supervisor Education

Schools

University of Phoenix

32.6%

Community College of the Air Force

7.0%

Strayer University

6.2%

Kaplan University

4.7%

Indiana Wesleyan University

4.7%

Pennsylvania State University

3.9%

University of Houston

3.9%

Northern Illinois University

3.9%

Arapahoe Community College

3.1%

San Jose State University

3.1%

University of Akron

3.1%

American InterContinental University

3.1%

Northern Virginia Community College

3.1%

Colorado State University

3.1%

University of North Carolina at Charlotte

3.1%

Rockland Community College

2.3%

Columbia Southern University

2.3%

University of North Carolina at Greensboro

2.3%

George Washington University

2.3%

Ashford University

2.3%
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Majors

Business

32.5%

Electrical Engineering

8.1%

Information Technology

8.1%

Computer Science

7.7%

Computer Information Systems

6.8%

Management

5.1%

General Studies

4.6%

Communication

3.5%

Computer Networking

2.9%

Management Information Systems

2.6%

Criminal Justice

2.4%

Electrical Engineering Technology

2.0%

Computer Programming

2.0%

Project Management

2.0%

Automotive Technology

1.7%

Education

1.7%

Environmental Control Technologies/Technicians

1.7%

Marketing

1.7%

Political Science

1.5%

Computer Technical Support

1.5%
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Degrees

Bachelors

34.5%

Other

29.8%

Associate

15.1%

Masters

12.2%

Certificate

5.9%

Diploma

1.5%

License

0.5%

Doctorate

0.5%
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