Restaurant Operations Manager
Operations vice president job in Fayetteville, AR
Waffle House offers fantastic opportunities for growth and career advancement within the company! Our emphasis on promoting from within, coupled with the potential for leadership roles, creates a strong foundation for long-term success. Here's a breakdown of what makes this opportunity stand out:
Compensation and Benefits: Waffle House offers competitive pay and a solid benefits package, including health insurance, 30 days of vacation, and a $6,000 annual education bonus.
Restaurant Managers range from $65,000 to $85,000.
District Managers range from $85,000 to $115,000.
Division Managers incomes range from $115,000 to $145,000.
Training and Development: The company offers excellent paid training that helps you learn through real-world experience. Overseeing your own restaurant allows you to develop skills in managing people, operations, and customer relationships.
Career Advancement: There's a clear pathway for advancement, from Restaurant Manager to District Manager, and then Division Manager, with competitive salary increases and stock options at every stage. The average time for promotion is relatively short (12-18 months for District Manager, 18-36 months for Division Manager), making it an exciting prospect for those looking for fast growth.
Work Environment: The company promotes a fun and people-centered work environment, which can be highly rewarding for those who enjoy working with teams and customers. Work a 6 days on and 2 days off guaranteed schedule primarily on day shift.
Company Stability: As a privately owned, employee-focused, and growing company, Waffle House offers stability and a positive, people-centered culture. Plus, the plan to add another 800 restaurants in the next decade shows strong growth potential.
Stock Options: The opportunity to invest in Waffle House stock is a unique perk, with options awarded annually and increasing in value with each promotion. Stock options granted at hire and with each promotion.
Receive a $18,500 stock option on your hire date.
$75,000 stock option upon District Manager promotion.
$92,500 stock option upon Division Manager promotion.
We offer a great opportunity for individuals looking to build a long-term career in the restaurant industry with the possibility of growing within a stable, successful company. If this opportunity aligns with your career goals and aspirations, please respond with your resume for consideration.
Area Operations Manager
Operations vice president job in Blytheville, AR
Area Manager - Manufacturing Operations | 1st Shift
RL Enterprise Recruiting & Staffing is partnering with a leading manufacturing client to hire an experienced Area Manager to lead operations at their facility.
Schedule: 1st Shift + OT as needed across shifts
Compensation:
Base Salary: $80,000 - $110,000
Annual Bonus + Quarterly Incentive Program
Location: Blytheville, AR
Local candidates preferred (within 1-hour commute) - No relocation assistance available
About the Role:
We're seeking a hands-on manufacturing leader to provide direction and leadership for approximately 30-40 associates across operations. This critical leadership position partners directly with the Plant Manager to drive safety, quality, productivity, and continuous improvement initiatives while managing resources in the most cost-effective manner.
Key Responsibilities:
Safety & Environment:
Communicate, promote, and enforce all safety policies and procedures
Maintain a clean, safe working environment with emphasis on hazard prevention
Lead 6S process implementation and auditing to sustain safety and housekeeping standards
Team Leadership:
Manage staffing through recruiting, interviewing, selecting, and training associates
Execute performance management processes and associate development programs
Foster engagement and involvement through effective communication and inspiration
Oversee hiring, retention, and performance management for the area
Quality & Continuous Improvement:
Manage quality plan adherence and layered process audits
Promote hands-on, high-involvement approaches to problem solving
Drive operational excellence through cell boards, data analysis, Kaizen, and SMED
Implement "win the hour, win the day, win the year" methodology
Production & Service:
Utilize ERP/MRP systems to run production lines efficiently and meet customer requirements
Optimize shipping/receiving processes for on-time delivery
Collaborate with maintenance and engineering teams to maximize equipment performance
Support cross-functional success across the organization
Cost Management:
Analyze data and trends to optimize operational costs
Manage overtime, headcount, and resource utilization effectively
Ensure area achieves all goals and objectives through continuous improvement tools
Required Qualifications:
High School diploma or equivalent
3+ years in a manufacturing leadership role OR advanced degree (Associate's, Bachelor's, or technical degree)
Proficiency with Microsoft Office and ERP/MRP systems
Demonstrated leadership competencies with emphasis on associate engagement and development
Strong communication skills with ability to work independently and as part of a team
Ability to plan, prioritize, and own area of responsibility
Basic understanding of continuous improvement methodologies (Lean, 6-Sigma, Theory of Constraints)
Strong attention to detail with commitment to safety
Preferred Qualifications:
Associate's, Bachelor's, or technical degree
5+ years in manufacturing leadership
Steel processing/metal manufacturing knowledge highly preferred
Lean Manufacturing background and implementation experience
Knowledge of continuous improvement and lean methodologies
Physical Requirements:
Ability to walk, sit, stand, climb, bend, stoop, kneel, or crawl up to 10 hours
Work in varying temperature conditions based on weather
Flexibility to work outside normal business hours, including weekdays and weekends as needed
Why Join Our Client?
Competitive compensation with performance-based incentives
Opportunity to lead and develop a team of 40+ associates
Drive meaningful improvements in safety, quality, and productivity
Work with a stable, growing manufacturing organization
RL Enterprise Recruiting & Staffing is an equal opportunity employer committed to building diverse and inclusive teams.
SVP Field Operations
Operations vice president job in Rogers, AR
SVP Field Operations
The SVP Field Operations is a critical senior executive responsible for setting and executing the operational strategy for a national field marketing. This position reports directly to the Chief Workforce Officer. This leader oversees the Business Unit P&L and drives organizational performance to ensure consistent, high-quality execution across all client programs and retail touchpoints.
A primary focus of this role is leading the centralization of labor management across multiple operating groups (banners), and optimizing deployment across divisions to improve utilization, enhance flexibility, and provide more consistent work opportunities for field teammates. This includes implementing a national field operations leadership structure to support a centralized labor function while maintaining strong partnerships with Sales and Client Services to ensure seamless program delivery and business continuity.
The ideal candidate will have strong strategic thinking skills and act as an operational architect who can unify distinct operating models, build scalable systems, and lead large, distributed teams in a fast-paced, client-driven environment.
Responsibilities
Define and lead the long-term operational strategy for field marketing and retail execution, with a focus on labor centralization, scalable growth, and client service excellence
Implement a centralized labor management model that unites distinct operating groups and enables scheduling and execution across multiple divisions, regions, and store formats with a focus on continuous improvement
Develop the structure and capabilities of a national field leadership team to support field deployment, ensure workforce accountability, and enable consistent program execution
Align labor planning strategy with enterprise goals to improve efficiency, workforce flexibility, and overall field performance
Partner with cross-functional teams to ensure workforce planning aligns with client SLAs, seasonal needs, and program timelines
Partner with operations teams to standardize labor scheduling systems and tools across business units to enable dynamic resourcing and reduce inefficiencies caused by siloed operations
Lead launch and execution of national retail programs, seasonal initiatives, and in-store marketing campaigns while maintaining excellence in service delivery
Champion internal communication strategies that ensure alignment between corporate strategy and field execution
Oversee operational processes that drive measurable results across labor utilization, productivity, and profitability
Lead and mentor field operations leaders across the country to build cohesive, accountable, and high-performing teams
Monitor and report on field performance metrics; take proactive steps to resolve workforce and scheduling issues to minimize disruptions and unplanned turnover
Foster a culture of ownership, agility, and continuous improvement across all levels of the field organization
Continuously evaluate labor deployment models to optimize for cost, performance, and teammate satisfaction
Leverage data and analytics to identify gaps, forecast labor demand, and inform scheduling decisions at a national level
Stay current on retail trends, labor regulations, and technology innovations to ensure competitive advantage in field operations
Partner with teams to implement tools and platforms that support real-time labor visibility, scheduling flexibility, and field readiness
Qualifications
Education Requirements: Bachelor's degree
Experience Requirements: 10-12 years experience in relevant field
Travel requirement: No travel requirements
Supervisor Responsibility
Direct Reports: Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
Indirect Reports: May delegate work of others and provide guidance, direction and mentoring to indirect reports
Required Knowledge and Skills
Proven experience leading centralized labor management or field workforce strategy in a large, multi-client or multi-banner retail services organization
Strong operational acumen with the ability to build and scale national field infrastructure
Strategic thinker with demonstrated success in change management, systems implementation, and cross-functional alignment
Deep understanding of retail execution dynamics, including in-store marketing, merchandising, and seasonal labor planning
Excellent communication, leadership, and team-building skills with the ability to influence at all levels of the organization
Job Will Remain Open Until Filled
Responsibilities
The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Responsibilities
Define and lead the long-term operational strategy for field marketing and retail execution, with a focus on labor centralization, scalable growth, and client service excellence
Implement a centralized labor management model that unites distinct operating groups and enables scheduling and execution across multiple divisions, regions, and store formats with a focus on continuous improvement
Develop the structure and capabilities of a national field leadership team to support field deployment, ensure workforce accountability, and enable consistent program execution
Align labor planning strategy with enterprise goals to improve efficiency, workforce flexibility, and overall field performance
Partner with cross-functional teams to ensure workforce planning aligns with client SLAs, seasonal needs, and program timelines
Partner with operations teams to standardize labor scheduling systems and tools across business units to enable dynamic resourcing and reduce inefficiencies caused by siloed operations
Lead launch and execution of national retail programs, seasonal initiatives, and in-store marketing campaigns while maintaining excellence in service delivery
Champion internal communication strategies that ensure alignment between corporate strategy and field execution
Oversee operational processes that drive measurable results across labor utilization, productivity, and profitability
Lead and mentor field operations leaders across the country to build cohesive, accountable, and high-performing teams
Monitor and report on field performance metrics; take proactive steps to resolve workforce and scheduling issues to minimize disruptions and unplanned turnover
Foster a culture of ownership, agility, and continuous improvement across all levels of the field organization
Continuously evaluate labor deployment models to optimize for cost, performance, and teammate satisfaction
Leverage data and analytics to identify gaps, forecast labor demand, and inform scheduling decisions at a national level
Stay current on retail trends, labor regulations, and technology innovations to ensure competitive advantage in field operations
Partner with teams to implement tools and platforms that support real-time labor visibility, scheduling flexibility, and field readiness
Qualifications
Education Requirements: Bachelor's degree
Experience Requirements: 10-12 years experience in relevant field
Travel requirement: No travel requirements
Supervisor Responsibility
Direct Reports: Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
Indirect Reports: May delegate work of others and provide guidance, direction and mentoring to indirect reports
Required Knowledge and Skills
Proven experience leading centralized labor management or field workforce strategy in a large, multi-client or multi-banner retail services organization
Strong operational acumen with the ability to build and scale national field infrastructure
Strategic thinker with demonstrated success in change management, systems implementation, and cross-functional alignment
Deep understanding of retail execution dynamics, including in-store marketing, merchandising, and seasonal labor planning
Excellent communication, leadership, and team-building skills with the ability to influence at all levels of the organization
Environmental & Physical Requirements
Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.
Additional Information Regarding Job Duties
Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.
Important Information
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.
Auto-ApplyMarket President - Bentonville, AR
Operations vice president job in Bentonville, AR
Join us as a Full-Time Market President in Bentonville, AR, where you'll become a key driver in achieving branch goals while actively engaging as a community ambassador. This onsite role offers the unique opportunity to lead our commitment to superior customer service while cultivating relationships that matter. As a culture keeper, you'll foster an environment that emphasizes accountability, stewardship, and professional growth. Here, your leadership development will directly impact our business development initiatives, making a tangible difference in the community. You will not only oversee operations but also inspire your team to excel in providing unmatched service to our customers.
You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, and Paid Time Off. This position is your chance to lead with purpose and passion in a vibrant community setting.
What would you do as a Market President - VAN BUREN, AR
As a Market President in Bentonville, you will be responsible for driving business development strategies that align with our branch goals. Each day, you will foster an environment of superior customer service, guiding your team to prioritize client needs and cultivate relationships. You'll lead daily operations, ensuring accountability and stewardship in all financial activities while acting as a community ambassador to engage local partners.
In this role, you will also focus on leadership development, mentoring your team to enhance their skills and performance. Regularly communicating with stakeholders, you will report on progress and strategize on opportunities for growth and improvement. Engage in hands-on problem-solving and decision-making to maintain an exceptional banking experience for our customers.
Would you be a great Market President - Siloam Springs, AR?
To excel as a Market President, strong leadership skills are essential, enabling you to inspire and motivate your team toward achieving branch goals. Excellent communication abilities are crucial, ensuring that you can effectively articulate strategies and foster open dialogue with customers and staff alike. Your capacity for relationship-building will enhance community ties, allowing you to genuinely serve as a community ambassador. Additionally, a proactive approach to business development will empower you to identify new opportunities for growth and improve the bank's market position. Moreover, accountability and critical thinking skills are vital for navigating challenges while maintaining superior customer service.
A commitment to stewardship will help you manage resources wisely and uphold the bank's reputation in the community. Finally, adaptability and problem-solving skills will allow you to respond to changing needs and dynamics within the banking environment.
what are the requirements?
High school diploma or general education degree (GED).
5 or more years of banking experience.
2 or more years of management experience.
1 or more years of lending experience.
Qualified to be registered with the Nationwide Mortgage Licensing System and Registry (NMLS) as a mortgage loan originator in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act (the "SAFE Act").
Current driver's license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities.
Residing in local market or willing to relocate there.
Ability to perform the essential physical and mental demands of the job as listed in the attached "Full Job Description."
Get started with our team!
If this sounds like the right job for you, don't wait - apply today to join our team. We look forward to hearing from you!
Applicants who are offered this role are required to submit to a background check including a criminal record check, employment, education verification, and drug screening.
Senior Vice President of Operations
Operations vice president job in Little Rock, AR
Job Description
Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America's Best Small Employers.
Summit is a growing natural gas utility providing safe, reliable and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers and the communities where we live. We aim to bring warmth and energy to everything we do.
We have an exciting opportunity for a Senior Vice President of Operations based in Little Rock, Arkansas.
POSITION SUMMARY
The Senior Vice President (SVP) of Operations is a pivotal member of Summit Utilities' executive leadership team, accountable for driving operational strategy, execution, and performance across the enterprise. This role provides executive oversight of Operations, Operations Support, Gas Supply, and Engineering, ensuring that Summit delivers safe, reliable, and sustainable energy for the communities we serve.
As a strategic partner to the CEO, COO, and Board of Directors, the SVP will shape operational priorities, steward critical infrastructure investments, and forge strong regulatory and stakeholder relationships. This executive balances near term operational excellence with long term innovation, positioning Summit to remain resilient, competitive, and customer focused in a rapidly evolving energy landscape.
PRIMARY DUTIES AND RESPONSIBILITIES
Strategic & Operational Leadership
Define and execute operational strategies that align with corporate objectives, regulatory requirements, and customer needs.
Lead enterprise-wide operational excellence initiatives to drive safety, reliability, efficiency, and cost effectiveness.
Oversee modernization of transmission, distribution, and system assets to ensure long term sustainability.
Capital Stewardship & Financial Leadership
Direct multiyear operating and capital budgets, ensuring disciplined fiscal management and alignment with growth priorities.
Provide executive oversight of major infrastructure projects, modernization efforts, and system expansions, ensuring projects are delivered on time and under budget.
Optimize allocation of workforce, technology, and capital resources to maximize value, resilience, and operational agility.
Risk, Safety & Resilience
Champion a safety-first culture fostering accountability and compliance at every organizational level.
Identify, anticipate and mitigate operational, environmental, and safety risks, implementing robust controls and response frameworks.
Lead the development, execution, and continual refinement of enterprise crisis response, disaster recovery, and resiliency plans.
Regulatory & Stakeholder Engagement
Represent Summit with regulators, policymakers, and industry associations engaging on relevant policy, safeguarding company interests, and maintaining regulatory compliance.
Serve as an ambassador to external stakeholders, strengthening trust, transparency, and corporate alignment with community needs.
Report operational performance, priorities, and emerging challenges to the Board and executive team at regular intervals and as needed.
Leadership & Talent Development
Mentor, coach and develop a high performing team of operational executives and senior leaders.
Ensure succession readiness and foster a culture of accountability, collaboration, and professional growth.
Foster an environment of fairness, respect, and broad organizational engagement throughout all levels of the company.
EDUCATION AND WORK EXPERIENCE
Bachelor's degree in Engineering (ABET accredited), Business, or a related field required, with a preference for Engineering.
Advanced degree (MBA, MS Engineering, or equivalent) strongly preferred.
15+ years of progressive leadership experience in the natural gas or regulated utility sector, including 10 years in senior/executive operational leadership roles.
Demonstrated expertise in large scale operations management, capital program execution, regulatory affairs, and enterprise risk management.
KNOWLEDGE, SKILLS, ABILITIES
Deep knowledge of utility operations, safety standards, regulatory compliance, and industry best practices.
Strategic business acumen with proven track record of success in operational transformation, financial oversight, and innovation.
Strong executive presence with the ability to influence at the Board, regulatory, and community levels.
Exceptional stakeholder management, communication, and negotiation skills for building partnerships with executives and external entities.
Proven ability to champion continuous improvement and adoption of emerging technologies.
Commitment to recruiting, developing, and leading high-performing, teams with broad representation in a dynamic, complex environment.
Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice, and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.
Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status.
VP, Operations
Operations vice president job in Little Rock, AR
At STAT Courier, we believe there is a better way to deliver what's important to you. As a proud women-owned business, our mission is simple, to improve lives, enhance quality of living, and affect positive change by connecting resources, people, and communities. We foster a strong culture of teamwork and collaboration, where every voice is valued, and employees are empowered to make a meaningful impact. Join us in building something better-together.
What will your job look like?
The Vice President (VP), Operations is a visionary leader and strategic driver of operational excellence responsible for elevating the company by optimizing business processes, producing financial success, and spearheading transformative initiatives. The VP, Operations, is a polished executive who collaborates closely with business development to support client expansion, respond to RFPs, and participate in pricing and contracting decisions. Additionally, the VP, Operations ensures excellence in vendor management, quality control, and operational efficiency across logistics, field operations, and customer service.
Location: This position will be onsite daily in our Lake St. Louis location- 16 Hawk Ridge Drive, Lake St. Louis, MO
We are excited to welcome talent from across the country! Relocation benefits and assistance are part of our commitment to finding the right fit
What you'll do:
* Drive performance and operational synergy across logistics, field operations, customer service, and dispatch teams to ensure seamless execution and collaboration
* Lead innovation and technology adoption by integrating AI and emerging technologies to enhance efficiency, streamline decision-making, and optimize operational workflows
* Establish and enforce quality standards across all business operations, ensuring continuous improvement, compliance, and operational excellence
* Develop, monitor, and refine key performance indicators (KPIs) across all operational departments
* Implement and utilize advanced analytics and real-time dashboards to ensure transparency, accountability, and continuous improvement
* Leverage data to enable proactive adjustments to enhance productivity, cost-effectiveness, and service excellence
* Develop and optimize vendor relationships, oversee contract negotiations, performance management, and strategic partnerships to maintain quality and cost-effectiveness
* Partner with business development teams to identify growth opportunities, foster client relationships, and shape strategic initiatives for long-term expansion
* Strategically collaborate on pricing models and contract negotiations, balancing profitability, sustainability, and market competitiveness
* Oversee financial performance with P&L responsibility, ensuring operational effectiveness and profitability across business functions
* Manage budgeting, financial planning, insurance renewals, and investment strategies, aligning operational objectives with long-term fiscal goals
* Cultivate key stakeholder relationships, including clients, vendors, and internal teams, fostering trust, transparency, and long-term success
* Meet, coach and mentor direct reports at least once monthly; this can include providing or seeking feedback, setting expectations, updates and development opportunities
What you'll need:
Experience, Education & Certifications:
* Bachelor's Degree
* Minimum of 8- 10 years' experience in Operational Management and managing employees at all levels of the organization
* At least 5 years of experience in a senior leadership or executive role
* Experience establishing and managing all aspects of performance management and complex contracts with SLA's and government compliance
* Minimum of 3 years of experience with budget development, financial forecasting and P&L responsibility
Skills:
* Thorough knowledge of the transportation and courier industry or related fields
* Strong leadership, mentoring and coaching skills and strong conflict management skills
* Must be an analytical, proactive, and strategic critical thinker with ability to anticipate and resolve issues in a constructive manner
* Solid understanding of Operations leadership with a strong business and financial acumen
* Experience in developing, promoting, and building key relationships with all key stakeholders
* Ability to build consensus, develop policies, processes and procedures and maintain a high level of confidentiality
* Detail-oriented and ethical decision-making, ensuring integrity and accountability across operations.
* Exemplary interpersonal and written/oral communication skills and the ability to work with a variety of people and job positions
* Advanced computer skills; proficient with Microsoft Office Suite and adaptability to learn new systems
* Strong organization skills and ability to identify, prioritize, and respond to multiple deadlines
* Ability to work independently and demonstrates effective problem-solving skills
* Strong organizational skills, with the ability to prioritize, multitask, and meet demanding deadlines
Even better if you have...
* Prior project or contract management experience preferred
* Experience with Lean processes; Six Sigma Certification preferred
What's In it for you:
* Health and Life Insurance Plans
* Dental and Vision Plans
* 401(k) with a company match
* Paid Time Off and Holiday Pay
* Casual Dress Environment
Salary Min: $175,000
Salary Max: $225,000
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: STAT Courier is an equal opportunity employer. STAT Courier considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact STAT Courier's People & Culture.
Auto-ApplyDirector of Operations
Operations vice president job in Arkansas
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking a highly experienced and strategic Director of Operations to oversee and enhance client relationships, operational efficiency, and service delivery within our organization. The ideal candidate will be a results-driven leader with extensive experience in BPO operations management, strong problem-solving abilities, and a commitment to customer satisfaction. This role requires a proactive approach to strategic planning, team leadership, and performance optimization.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES
Key Responsibilities:
Build and maintain strong relationships with clients to understand their needs and ensure expectations are met.
Develop and implement strategies to enhance client satisfaction and operational efficiency.
Establish and monitor key performance indicators (KPIs) to track and improve service delivery.
Oversee the daily operations of the call center to ensure smooth workflow and optimal client services.
Ensure all operations comply with organizational policies and industry regulations.
Identify and implement process enhancements to improve efficiency and service quality.
Lead and mentor a team of managers, supervisors, and call center agents to ensure high performance.
Ensure staff receive ongoing training and development to maintain performance excellence.
Foster a positive work environment and promote high levels of employee engagement and morale.
Work closely with clients to understand their needs and ensure their expectations are met.
Maintain effective communication with stakeholders to keep them informed of operational performance and initiatives.
Manage escalated issues and provide effective solutions to ensure customer satisfaction.
Develop and implement crisis management plans to handle emergencies and minimize disruptions.
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Associate's or Bachelor's degree in Business Administration, Operations Management, or a related field.
At least 5 years of experience in operations management, preferably within a BPO environment.
Proven experience in leading and managing teams in a dynamic, high-performance setting.
Strong understanding of BPO industry standards and best practices.
Expertise in operational management principles and efficiency optimization.
Deep understanding of customer service principles and best practices.
Excellent verbal and written communication skills.
Strong problem-solving and decision-making skills.
Ability to work effectively as part of a team and manage interpersonal relationships.
Demonstrated leadership skills, including the ability to motivate and mentor staff.
Ability to adapt to changing environments and manage change effectively.
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
EQUAL OPPORTUNITY EMPLOYER
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
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The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this .
The employer has the right to revise this at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
Auto-ApplyDirector of Civil Operations (Earthwork & Utilities)
Operations vice president job in Fort Smith, AR
Job Description
Job Title: Director of Civil Operations (Earthwork & Utilities) Employment Type: Full-time, Exempt Reports To: Owners Comp: $135,000-$175,000 base + executive bonus; truck allowance; benefits
Architect and run the operating system for Royal Ridge's civil business. Own the forecast, bidding discipline, manpower/equipment plans, and cadence that delivers on cost, schedule, safety, and quality. Lead senior supers and PMs; upgrade processes (precon handoff, change order velocity, cost-to-complete, WIP) and scale the division from ~$15-$20M to the next tier.
Core Duties
Strategy & Planning: Annual ops plan, capacity modeling (crews/equipment), CAPEX planning, vendor partnerships.
Precon Governance: Bid/no-bid, target margins, risk registers, VE options, win themes; final sign-off on estimates.
Delivery Excellence: Standardize look-ahead planning, constraint removal, earned value, and production tracking.
Financial Leadership: WIP reviews; cash-flow/SOV; pay apps; CO capture; revenue recognition; divisional P&L.
Talent & Org: Build a high-performing leadership bench (PMs/supers/estimators); training roadmap; performance management.
Safety & Quality: Safety culture ownership; QC plans; utility conflict coordination; inspections.
Client Development: Executive relationships with municipalities, GCs, and developers; nurture repeat work.
Minimum Qualifications
12+ years heavy civil/site utilities with 5+ years in multi-project leadership or operations director/DM role.
Proven track record running $15M+ annual portfolios, improving bid-hit rates, and lifting margins.
Strong financial acumen: WIP, cost codes, production rates, and CAPEX/overhead management.
Systems: HCSS/HeavyBid, HeavyJob, Bluebeam, MS Project/Primavera; strong Excel.
Preferred
PE or CM degree a plus; OSHA 30; T&E Competent Person; PMI-ACP or Lean/Last Planner exposure.
Compensation & Benefits
Base $135k-$175k DOE; Executive Bonus up to 30% on margin, backlog growth, CO capture, safety, and client NPS.
Vehicle program, fuel, mobile tech; full benefits & 401(k) match; PTO/holidays.
90/180/365 Expectations
90 days: Assess people, projects, and pipeline; publish "Operations Playbook v1".
180 days: Implement standardized handoff + weekly production dashboards; increase CO velocity and labor productivity by 5-8%.
365 days: Deliver plan margin; grow backlog to 10-12 months; reduce rework by 25%.
Job Posted by ApplicantPro
Director of Supply Chain
Operations vice president job in Fayetteville, AR
We are seeking a Director of Supply Chain to lead and execute strategies that align with our company's goals and evolving market demands. This role oversees end-to-end supply chain operations-including procurement, logistics, inventory management, and materials handling-while managing a team of 10+ professionals. The Director will collaborate with senior leadership and cross-functional teams to drive strategic initiatives and influence business decisions through data-driven insights and KPI reporting. A key focus will be fostering a culture of operational excellence, innovation, and continuous improvement, ensuring materials are available efficiently to support manufacturing and customer needs. The ideal candidate will optimize processes for manufacturing, champion team development, and represent the supply chain function in executive planning sessions.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
- Bachelor's degree in Engineering (Mechanical, Industrial, Chemical etc) or related field
- 8+ years of experience in supply chain management
- Proven experience managing large teams and complex supply chain operations
- Strong background in manufacturing environments, with a focus on engineering and operational excellence.
- Proficient in MRP systems, SAP, Excel, and KPI dashboards.
- Excellent communication, negotiation, and project management skills.
- Demonstrated ability to drive strategic initiatives and influence executive decision-making.
- Commitment to continuous improvement and professional development.
Chief Operating Officer
Operations vice president job in North Little Rock, AR
Job Description
All applications for Rock Region METRO's Chief Operating Officer position must be submitted via the link below: 👉 Apply Now Rock Region METRO is seeking a dynamic Chief Operating Officer to lead operations and drive excellence across our transit system. This is an exciting opportunity to make a lasting impact on public transportation in Central Arkansas.
📍 Location: North Little Rock, AR
💼 Full-Time Leadership Role
METRO is conducting the Chief Operating Officer recruitment through our third-party search partner. All candidates must apply directly through the KL2 Connects portal for consideration.
All applications must be submitted via the link below:
👉 Apply Now
Join METRO and help move our community forward!
EMPLOYMENT STATEMENT:
METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.
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Site Operations Manager
Operations vice president job in Little Rock, AR
Job Title Site Operations Manager (Little Rock, AR) Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.
This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.
The Impact You'll Make in this Role
As a Site Operations Manager you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:
* Championing a strong EHS culture that delivers outstanding EHS performance and ensuring that the health and safety of all workers is consistently demonstrated as a priority.
* Practice principle-based coaching to create a climate of inclusion and recognition across the site to optimize employee engagement, performance, and alignment.
* Prioritize and execute plant operational improvements to drive value for the customer in alignment with the site, division, and corporate strategies including development strategic plans and execution through the application of lean six sigma/continuous improvement methods and effective employee engagement programs.
* Leading a team of supervisory and production employees dedicated to making products to enhance homes and improve lives for people around the world.
* Leading operational excellence at our Little Rock, AR site through conscientious management and decisive actions in environment, health, safety, quality, manufacturing, cost, and employee relations.
* Developing strong leaders through accountability and commitment to leadership behaviors and the EPR process via principle-based leadership and a strong HOO process.
* Ability to manage effectively across multiple sites.
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
* Bachelor's degree or higher (completed and verified prior to start) from an accredited institution
* Eight (8) years of experience in one or more of the following areas: EHS, quality, new product introduction, manufacturing engineering, manufacturing technology, process engineering, manufacturing operations and/or supply chain management in a private, public, government, or military environment
* Five (5) years of combined experience in manufacturing setting managing and/or supervising direct reports in a large organization
Additional qualifications that could help you succeed even further in this role include:
* Manufacturing management (or equivalent) experience in a complex organization
* Demonstrated strong leadership ability and history of leading high-performance teams.
* Experience and certification with Lean Six Sigma/Lean Manufacturing methodologies.
* Experience in operational excellence, lean implementation, and financial accounting.
* Experience in Mining or heavy industrial applications
* Strong process engineering background
Work location: Little Rock, AR
* Travel: May include up to 10% domestic
* Relocation: May be authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Chat with Max
For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.
Applicable to US Applicants Only:The expected compensation range for this position is $188,251 - $230,084, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: ***************************************************************
Good Faith Posting Date Range 10/30/2025 To 11/29/2025 Or until filled
All US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.
Learn more about 3M's creative solutions to the world's problems at ********** or on Instagram, Facebook, and LinkedIn @3M.
Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.
Pay & Benefits Overview: https://**********/3M/en_US/careers-us/working-at-3m/benefits/
3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
3M Global Terms of Use and Privacy Statement
Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.
Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.
Auto-ApplyRegional Director of Operations NW Arkansas
Operations vice president job in Springdale, AR
Regional Director of Operations NW Arkansas Market
| Occasional Travel to Little Rock and Bentonville
About Us
At Inner Circle Autism Network our mission is to provide high quality, child centered ABA therapy for children and their families by creating a safe, fun and individualized learning experience. We are a multidisciplinary, collaborative and energetic team who believe in creating the most positive and support environment possible for all our employees and clients.
Position Summary
The Regional Director of Operations Arkansas will oversee day-to-day operations, performance, and growth of our Arkansas centersprimarily Springdale with occasional travel to Little Rock and Bentonville as needed. This is an in-center leadership role, providing hands-on support, visibility, and guidance to center-level teams. The Regional Director of Operations
is responsible for ensuring operational excellence, clinical support alignment, employee engagement, and financial performance across the region.
Key Responsibilities
Operational Leadership
Oversee daily operations and performance of the Bentonville, Springdale and Little Rock centers.
Partner with clinical leadership to ensure quality, compliance, and consistency in ABA service delivery.
Implement and monitor operational SOPs, scheduling efficiency, and center workflows.
Maintain an on-site presence to support staff, families, and overall center culture.
Identify root causes of input metrics and develop counter actions to drive improvement.
Team Development & Employee Experience
Provide leadership, coaching, and ongoing development to Operations Directors and RBTs.
Support hiring, onboarding, and retention strategies for RBTs, BCBAs, and center support roles.
Foster a strong employee-first culture with recognition, accountability, and clear communication.
Client & Family Support
Ensure families receive exceptional customer service and timely communication.
Partner with clinical teams to troubleshoot caseload needs, scheduling changes, and client transitions.
Monitor center enrollment, capacity, and utilization.
Data, Metrics & Performance Oversight
Monitor KPIs including staffing levels, turnover, quick quits, scheduling utilization, labor costs, productivity, and center financial health and growth.
Lead weekly operations reviews with center leadership, providing guidance, escalation support, and action plans.
Identify barriers and operational gaps and proactively implement solutions.
Cross-Functional Collaboration
Partner with HR, Talent Acquisition, Finance, and Clinical Leadership
to support regional needs.
Lead and contribute to special projects, expansions, or initiatives that improve center performance and employee experience.
Travel Requirements
This role is based in-center in either Springdale or Bentonville.
Occasional travel (approximately 1020%) to Little Rock for support, training, or operational alignment.
Qualifications
Bachelors degree required.
35+ years of operations leadership experience (ABA, healthcare, or multi-site operations preferred).
Strong understanding of clinic workflow, staffing models, and client-care processes.
Experience leading and developing high-performing teams.
Strong analytical skills with the ability to interpret and act on performance data.
Excellent communication, leadership presence, and organizational skills.
Ability to maintain professionalism, urgency, and follow-through in a fast-moving environment.
Why Join Us
Employee-first culture focused on work-life balance and career development
Strong operational support systems
Mission-driven team that deeply values quality care
Opportunities for expansion, innovation, and professional growth
Compensation
$95000/year plus Bonus Potential
Executive Director, Medical Affairs Strategy Excellence & Operations
Operations vice president job in Little Rock, AR
As a senior leader within Medical Affairs, the Executive Director will serve as a strategic thought partner and Chief of Staff to the Vice President of Medical Affairs, providing high-level guidance and operational leadership across the organization. Leveraging a deep understanding of industry trends and internal priorities, this individual will shape the development of best-in-class medical excellence capabilities aligned with Otsuka's vision, direction, and growth strategy.
The Executive Director, Medical Affairs Strategy, Excellence & Operations will lead five critical teams: Strategic Planning, Business Solutions & Analytics, Vendor & Contracts Management, Governance & Procedures, and Global Medical Evidence Operations ensuring alignment with enterprise goals and medical excellence priorities. This role will champion operational rigor, foster strategic integration, and drive high-quality insights to support decision-making across the organization.
Serving as a key liaison across the Global, US, and Commercial ecosystem, the Executive Director will play a pivotal role in advancing scientific and medical initiatives. Through thoughtful leadership and collaboration, this individual will shape and execute the global medical affairs strategy, optimize operational frameworks, and enable data-driven innovation across therapeutic areas.
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**Key Responsibilities Include:**
**Strategic Leadership and Execution**
+ Serve as Chief of Staff to the VP of Medical Affairs, driving strategic alignment and operational integration across the Global Medical Affairs organization.
+ Sets the overall direction of Medical Excellence & Operations (MEO); make critical decisions that have impact across Global Medical Affairs therapeutic areas (TAs) and functions
+ Leads the development, refinement, and execution of Medical Affairs strategies and objectives in alignment with corporate goals.
+ Coordinates cross-functional planning, meeting cadences, budget oversight, and communication on behalf of Medical Affairs leadership.
+ Collaborates with cross-functional teams to align medical affairs activities with commercial and clinical development strategies
+ Leads Medical Excellence for Med Affairs Strategy to ensure consistent best practices across programs and drive consistent methods of strategic and tactical planning and execution.
**Operational Excellence and Team Management**
+ Lead and manage core operational pillars within Medical Affairs Excellence & Operations Team, including:
+ Global Asset Strategic Planning
+ Business Solutions and Analytics
+ Vendor and Contracts management
+ Global Medical Evidence Operations
+ Governance and Procedures
+ Establish and implement systems, SOPs, and governance frameworks to ensure excellence, compliance, and efficiency in Medical Affairs processes (e.g., IME, ISTs, EAPs, publications, congresses)
+ Provide and maintain the technological infrastructure, business tools, and data analytics, including the medical information contact center, to enable Global Medical Affairs teams to operate efficiently
+ Oversee the department's budget, resource allocation, and vendor contracting processes (including key TA level vendors)
+ Will ensure assignment of Med Excellence activities/projects to Otsuka priorities
+ Congress Strategy/prioritization, ensure aggregation of congress plans (including meetings) and awareness cross functionally
+ Develop and maintain calendar of important TA meetings across programs, including congresses and internal offsite meetings (US and Global) to ensure no conflicts and adequate resourcing; will work with Administrative leads to ensure meetings are added to calendars
+ Develops and manages large teams driving a high-performance culture; understands the required skillset (s) needed within the medical excellence function to deliver best results
+ Builds relationships with key internal and external stakeholders, including industry partners
**Performance Monitoring and Reporting**
+ Establish and track key performance indicators (KPIs) to measure Medical Affairs impact and execution
+ Deliver monthly and quarterly updates to Global Medical Affairs leadership and contribute to board-level reporting, as needed
+ Keeps abreast external environment-relevant trends and incorporates insights and best practices to inform functional decisions
+ Responsible for ensuring timelines and process for cross-brand initiatives, such as annual medical strategy planning, 3-year roadmaps, SMART goals
**Qualifications**
**Education and Experience:**
+ Doctorate Degree (MD (Medical Doctor), PharmD, PhD) or equivalent preferred
+ Minimum of 15 years' experience in the pharmaceutical or biotechnology setting within medical affairs strategy
+ Sr Director level medical affairs strategy experience for a minimum of 5 yrs. and experience in Medical Excellence & operations
**Skills and Competencies:**
+ Demonstrated ability to lead and inspire high-performing teams
+ Strong strategic, operational, and leadership capabilities within a biotech or pharmaceutical setting
+ Expertise in navigating regulatory frameworks and ensuring compliance within medical affairs function
+ Excellent communication and interpersonal skills, with the ability to influence cross-functional teams
+ Strong analytical and problem-solving skills to address complex challenges within medical affairs
+ Ability to lead a team and influence organizational level decisions
+ Experience in collaborating with Medical Affairs vendors that can provide medical excellence related support
+ Strategic thinking acumen and record of accomplishment for operational excellence
+ Ability to rapidly pivot based on evolving corporate strategy and direction
+ Proficiency in pharma code and all guidelines concerning medical affairs activities
+ Excellent presentation skills and ability to communicate complex scientific information
+ Motivated, disciplined, pro-active individual capable of effectively managing timelines
**Other Requirements:**
+ Ability to travel globally up to 25% for congresses, advisory board meetings, Governance meetings as business needs require
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $245,454.00 - Maximum $381,110.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
**Application Deadline** : This will be posted for a minimum of 5 business days.
**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Director of Operations
Operations vice president job in Little Rock, AR
Director of Operations - Little Rock, AR
This role oversees operational systems, processes, and infrastructure while enhancing efficiency and driving sustainable growth. It is ideal for a purposeful leader with the vision and expertise to optimize workflows, improve financial performance, and align day-to-day operations with long-term objectives. The Director will be responsible for standardizing operations, managing ancillary services, and leveraging data to support strategic decision-making and organizational excellence.
Key Responsibilities
Identify inefficiencies in day-to-day processes and design solutions and technology to improve productivity and the patient experience.
Analyze operational, financial, and clinical data to identify trends and opportunities.
Collaborate with analytics and IT teams to develop dashboards and performance reports.
Use data to support strategic planning, forecasting, and resource allocation.
Oversee the performance and integration of ancillary services.
Collaborate with finance teams to develop and manage budgets for operations and ancillary services.
Drive adoption of technology solutions that enhance operational efficiency and patient engagement.
Evaluate and recommend new systems or upgrades to support business needs.
Manage cross-functional project teams, timelines, and deliverables.
Foster a culture of accountability, collaboration, and continuous improvement.
Evaluate potential acquisitions, partnerships, and new service lines.
Engage in ongoing professional development and educational initiatives to stay current with industry best practices and regulatory standards.
Uphold the highest standards of confidentiality and data privacy, ensuring compliance with HIPAA and organizational policies.
Coordinate with marketing and business development teams to support growth initiatives, service line expansion, and patient outreach strategies.
Ensure business continuity and risk mitigation planning, including emergency preparedness and operational resilience.
Oversee vendor relationships and contract negotiations related to operational services, supplies, and technology platforms.
Develop and maintain strong relationships with physician leadership and practice managers to ensure alignment on goals and initiatives.
Ensure adherence to federal, state, and local healthcare regulations.
Represent operations in board meetings, executive strategy sessions, and external stakeholder engagements.
Support organizational needs by performing additional duties and special projects as assigned by leadership.
Required Skills
Excellent verbal and written communication skills.
Excellent interpersonal, negotiation, and conflict resolution skills.
Excellent organizational skills and attention to detail.
Excellent time management skills, with proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks, delegating when appropriate.
Ability to function well in a high-paced and, at times, stressful environment.
Ability to act with integrity, professionalism, and confidentiality.
Proficient with Microsoft Office Suite or related software.
Education and Experience
Bachelor's degree in Healthcare Administration, Business, or related field (Master's preferred).
8+ years of progressive experience in healthcare operations, with multi-site or corporate-level oversight.
Proven success in managing ancillary healthcare services and leading cross-functional teams.
Strong project management and process improvement skills.
Proficiency in data analytics tools (e.g., Excel, Tableau, Power BI).
Excellent communication, leadership, and organizational skills.
Experience with EHR systems and healthcare revenue cycle management.
Familiarity with regulatory and compliance standards in outpatient urology services.
PMP or Lean Six Sigma certification. (preferred)
Physical Requirements
Prolonged periods sitting at a desk and working on a computer
Frequent use of hands and fingers for typing, writing, and handling documents.
Visual acuity to read and analyze data on paper and electronic screens.
Occasional nights and weekend work will be expected.
Occasional travel.
Must be able to lift to 20 pounds or less at times.
Equal Opportunity Employer
USSM is committed to workforce diversity and are proud to be Equal Opportunity Employers. All qualified applicants will receive consideration without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender identity or expression, sexual orientation, or any other basis protected by law.
Operations Manager
Operations vice president job in Tontitown, AR
Job Description
FUNCTIONAL ROLE
The Operations Manager serves as the key link between executive leadership and both shop and field operations. This individual provides leadership, oversight, and accountability across projects, ensuring work is executed on time, within budget, and to the highest quality and safety standards. They will supervise the Shop Manager, coordinate with Project Managers, and maintain active communication with Field Crew Leaders.
This role requires a veteran of the construction and fabrication industries - someone with 10+ years of hands-on experience who can confidently assess job progress, interpret blueprints, track budgets, and serve as the company's “go-to” point for operational status.
KEY RESPONSIBILITIES
Act as the primary liaison between executives and shop/field operations.
Supervise the Shop Manager, Project Managers, and Field Crew Leaders.
Monitor project status, budgets, schedules, and deliverables; provide timely reporting to executives.
Conduct regular site visits to evaluate progress, verify percent complete, and resolve issues.
Coordinate fabrication and field needs to keep projects on track.
Review drawings, blueprints, and shop drawings to ensure compliance with design intent.
Implement and manage job tracking systems, workflows, and operational reporting.
Lead operational meetings and enforce accountability across teams.
Uphold safety standards and ensure OSHA compliance across all job sites.
Occasionally assist with hands-on work (fabrication/welding) if required.
Support hiring, training, and performance management of shop and field leadership staff.
Requirements
Required Qualifications
Minimum 10 years' experience in construction, fabrication, or millwright operations.
Strong background in welding and metal fabrication.
Demonstrated ability to manage both shop and field operations.
Proficiency with Microsoft Office Suite and job tracking/project management software.
Ability to interpret technical drawings and specifications.
Strong leadership, communication, and organizational skills.
Willingness to travel to job sites (all within hours of Tontitown).
Preferred Qualifications
Degree in construction management, engineering, or related field.
Certifications such as PMP, CWI, or OSHA.
Experience with Lean manufacturing or continuous improvement.
Familiarity with AWS codes and fabrication standards.
Performance Indicators
Projects completed on schedule and within budget.
Clear and timely communication between executives, shop, and field.
Accurate job tracking and reporting systems in place.
High quality and safety standards consistently maintained.
Reduced downtime and improved coordination across operations.
Benefits
Company vehicle and phone provided
Full benefits package (health, retirement, PTO, etc.)
Performance bonuses available
Operations Manager
Operations vice president job in Little Rock, AR
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
Reports To: General Manager (GM) or Assistant General Manager (AGM)
Position Summary
The Operations Manager plays a vital leadership role in overseeing yard and facility operations, ensuring exceptional customer service, and executing company processes in alignment with Copart standards. Reporting to the GM or AGM, this position is responsible for building and managing a high-performing team, maintaining operational excellence, and delivering the unique Copart experience to customers.
* Lead, hire, train, and support staff to meet performance and service goals.
* Ensure daily operations meet or exceed company standards and customer expectations.
* Manage scheduling, attendance, and payroll processes.
* Oversee cash handling, including daily bank deposits.
* Maintain inventory and order supplies as needed.
* Conduct regular team meetings and performance reviews.
* Manage vendor contracts and ensure compliance documentation.
* Ensure equipment and facility maintenance, including safety protocols.
* Address staff and customer concerns professionally.
* Foster positive employee relations.
* Oversee day-to-day operations and ensure process compliance.
* Travel occasionally to other locations and respond to facility alarms if needed.
* Perform additional duties as assigned.
* Excel in working effectively in both office and outdoor environments across diverse climates and weather conditions.
Required Skills & Experience:
* Minimum of three (3) years in operations management or a related field preferred, demonstrating a commitment to excellence.
* High School Diploma (GED) required; some college preferred, reflecting a dedication to growth.
* Proficiency in Microsoft Office Suite is essential for effective communication and organization.
* Excellent verbal and written communication skills are required to inspire and connect.
* Ability to recruit, train, develop, and motivate staff reflects a passion for leadership.
* Strong customer service skills are necessary for creating positive experiences.
* Typing speed of at least 45 words per minute required for efficiency.
* Fluency in English is mandatory for clear communication, bilingual proficiency is a plus.
* Basic accounting and inventory management skills are needed for financial responsibility.
* Ability to thrive in a fast-paced environment emphasizes adaptability.
* Experience managing multiple processes for employees showcases organizational skills.
* Conflict resolution proficiency is necessary for fostering collaboration.
* Valid transportation is essential for accessibility.
Pay $53,030.00 - $59,752 annually
Benefits Summary:
* Medical/Dental/Vision
* 401k plus a company match
* ESPP - Employee Stock Purchase Plan
* EAP - Employee Assistance Program (no cost to you)
* Vacation & Sick pay
* Paid Company Holidays
* Life and AD&D Insurance
* Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
* E-verify Participation
* Right to Work
Auto-ApplyMedical Operations Manager
Operations vice president job in Searcy, AR
Full-time Description
DESCRIPTION
SUMMARY OF RESPONSIBILITIES
The Medical Operations Manager serves as an administrator of an ambulatory surgery center for both the clinic and the ambulatory surgery center (ASC). The duties of this position include, but are not limited to, supervising the nursing staff, overseeing patient care and administrative functions such as record keeping and materials management, and adding, changing and implementing policies. This person possesses strong leadership qualities, conflict-resolution skills and good judgment. The Medical Operations Manager provides key supervision for all clinic functions in his or her location and serves as the central administrator of its daily operations. The Medical Operations Manager provides multi-disciplinary training for new hires and current employees; and monitors, implements, and enforces policies and standards relating to PTCOA's unique employment setting to maximize the delivery of exceptional patient care. The Medical Operations Manager additionally exercises significant discretion in hiring support staff, ordering supplies, and coordinating clinic scheduling.
ESSENTIAL FUNCTIONS
Supervising and reviewing nursing staff, timekeeping, ensuring appropriate staff for volume and making staff assignments.
Overseeing department budget and materials management.
Reporting policy updates and changes to high-level staff members.
Maintaining high standards of care and recording/reporting if there is a deviation in the standard of care.
Managing patients' data and medical records.
Acting as a liaison for patients, families, providers and staff with direction or assistance as needed.
Maintains a safe environment for patients and staff.
Oversees all aspects of perioperative patient experience.
Using problem solving and conflict resolution skills to foster effective work relationships with team members.
Daily Operations. Ensures smooth daily operation of the practice; appropriately troubleshoots problems and proactively identifies issues and develops recommendations for resolving issues. Manages daily staffing to ensure optimal operation of the Clinic. Provides effective guidance and feedback to all operational areas while developing a thorough knowledge of all departments and functions. Creates a respectful workplace and is accessible, open to new ideas, and respectful of the opinions of others, fostering a cooperative and collaborative environment. Responsible for all aspects of providers' schedules and scheduling templates.
Patient Service. Provides superior patient service and an exceptional patient experience, demonstrating responsiveness and sensitivity to patient needs with urgency to resolve any patient dissatisfaction in accordance with patient needs, company policies and procedures, government regulations and other applicable standards. Receives and assesses complaints and questions from patients of the Clinic and determines, based on guidance provided, the appropriate action to take in order to achieve resolution. Oversees the patient feedback program.
People Management. Supervises all non-provider staff within the Clinic. Leads by example and always motivates diverse teams with self-confidence by exemplifying the company mission, values, and culture. Adapts leadership style to effectively deal with different situations and people, responding professionally when confronted with changes, adversity, and other work-related pressures. Ensures employee compliance with all applicable policies and procedures. Counsels and, in collaboration with the Human Resources Department, disciplines employees when necessary. Performs all supervisory timekeeping tasks in HRIS system and manages time off calendar for all Clinic staff. Conducts performance evaluations for new hires at the end of their introductory period, as well as on an annual basis for all staff. Leads regular staff meetings. Assists with recruiting tasks and hiring decisions.
Coordination with Administration. Works closely and regularly with members of various departments (Human Resources, Finance, IT, Patient Support, etc.) to ensure that Clinic is following all appropriate policies, procedures, etc. with respect to that subject area. Serves as resource for all administrative departments for anything needed from Clinic.
Training, Education and Policy Enforcement. Ensures that new hires are properly trained on all applicable policies, procedures, regulations, etc. needed to successfully perform their jobs. Monitors employee performance as necessary to identify the need for additional training and ensures that such training is provided. Regularly audits patient charts to confirm that providers and staff are complying with internal policies, as well as applicable federal and state regulations. Ensures that providers and staff are using appropriate versions of policies, forms, procedures, EMR updates, etc. Maintains copies of all applicable PTCOA policies, including the Employee Handbook and the Policies and Procedures Manual, among others, and ensures that employees are familiar with and following such policies.
Compliance. Ensures Clinic's compliance with all applicable regulations, statutes and laws, including, but not limited to, the following: HIPAA, worker's compensation, MIPS/MACRA, FMLA, FLSA, ADA, Stark Law, False Claims Act (and any state equivalent), Medicare and Medicaid fraud and abuse regulations, etc. Additionally, the Medical Operations Manager is responsible for ensuring Clinic compliance with internal processes and policies, including those regarding the urine drug testing program, compliant charting, etc. The Medical Operations Manager also serves as the OSHA Safety Coordinator for the Clinic.
Procurement and Supply Management. Oversees ordering, stocking and management of all supplies at your location.
Facility Management. Manages and oversees facility issues at your location. This includes, but is not limited to, resolving issues involving utilities, plumbing, phones, computers, printers, fax machines, alarms, etc. and/or calling the appropriate individuals (whether internal or external) to resolve these issues.
Marketing and Referral Development. Schedule in-person visits with referring physicians on a regular basis. Engage in community activities designed to enhance the company's reputation and name awareness in the community. Conduct appropriate follow up with referral sources including visits, e-mails or written correspondence.
Performs other related duties as assigned.
CORE COMPETENCIES AND CORPORATE DUTIES/ RESPONSIBILITIES
Participate in continuing education/training activities including monthly online training.
Assist patients, family members, and internal/external clients with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
Answer and refer telephone calls or other inquiries to ensure accurate and timely communications are facilitated.
Identify yourself in a pleasant and positive manner.
Take responsibility for helping the caller.
Take directions and initiate actions (cross/additional training) that will allow the assumption of cross-functional duties to ensure seamless workflow.
Demonstrate ability to handle emergency or crisis situations in a prompt, precise, and professional manner.
Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
Investigate and follow through on unusual orders or requests for service or information.
Follow proper reporting procedures for actual or potential accidents and/or incidents so follow up and/or prevention can occur.
Record/report the need for service maintenance or repair of equipment and remove any faulty equipment from service.
Consistently evaluate work and determine if further steps are needed to meet client expectations.
Take initiative to do to redo inadequate or incomplete work, even if it is not yours.
Ensure compliance with regulatory standards.
Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of the company (education, organizing, housekeeping, assisting others).
Organize job functions and work area to be able to effectively complete varied assignments within established time frames.
Consistently demonstrate ability to take the initiative to make decisions/choices without direct supervision.
Adhere to administrative and departmental policies.
Demonstrate regular attendance and timeliness.
Do not incur excessive overtime.
Remain conscientious in regard to personal hygiene.
Demonstrate knowledge and understanding of all policies and procedures and ability to reference them from appropriate sources.
Demonstrate adherence and support of company-wide service standards as evidenced by observation and feedback from patients, family members, and other clients.
Must interact and exchange personnel, and outside agencies on a frequent basis while respecting the confidentiality of patient information.
Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Must be able to interpret a variety of instructions furnished in written, or oral form
Excellent oral and written communication skills.
Demonstrate a high attention to detail.
Strong organization, filing, and time management skills.
Basic computer literacy and typing.
Requirements
REQUIRED EDUCATION, EXPERIENCE, AND/OR CERTIFICATIONS
The position requires valid, unrestricted Arkansas Registered Nurse license, ACLS and BLS certification, current influenza vaccination, current TB skin test. Two (2) years of experience in a management or leadership role with a health care provider is preferred.
WORKING ENVIRONMENT AND PHYSICAL DEMANDS
This is a full-time position. Days and hours of work are expected to fluctuate significantly but at a minimum require work before, during, and after regular business hours. Light travel may be required. The position operates in a professional office environment and the incumbent, in the course of performing this position, spends time writing, typing, speaking, listening, driving, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), standing, sitting, walking, and reaching. The incumbent operates all standard office equipment, motor vehicles, and mobile phones. The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job.
Chief Operating Officer
Operations vice president job in North Little Rock, AR
All applications for Rock Region METRO's Chief Operating Officer position must be submitted via the link below: 👉 Rock Region METRO is seeking a dynamic Chief Operating Officer to lead operations and drive excellence across our transit system. This is an exciting opportunity to make a lasting impact on public transportation in Central Arkansas.
📍 Location: North Little Rock, AR
💼 Full-Time Leadership Role
METRO is conducting the Chief Operating Officer recruitment through our third-party search partner. All candidates must apply directly through the KL2 Connects portal for consideration.
All applications must be submitted via the link below:
👉
Join METRO and help move our community forward!
EMPLOYMENT STATEMENT:
METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.
Auto-ApplyRegional Director of Operations NW Arkansas
Operations vice president job in Springdale, AR
Regional Director of Operations - NW Arkansas Market
| Occasional Travel to Little Rock and Bentonville
About Us
At Inner Circle Autism Network our mission is to provide high quality, child centered ABA therapy for children and their families by creating a safe, fun and individualized learning experience. We are a multidisciplinary, collaborative and energetic team who believe in creating the most positive and support environment possible for all our employees and clients.
Position Summary
The Regional Director of Operations - Arkansas will oversee day-to-day operations, performance, and growth of our Arkansas centers-primarily Springdale with occasional travel to Little Rock and Bentonville as needed. This is an in-center leadership role, providing hands-on support, visibility, and guidance to center-level teams. The Regional Director of Operations
is responsible for ensuring operational excellence, clinical support alignment, employee engagement, and financial performance across the region.
Key Responsibilities
Operational Leadership
Oversee daily operations and performance of the Bentonville, Springdale and Little Rock centers.
Partner with clinical leadership to ensure quality, compliance, and consistency in ABA service delivery.
Implement and monitor operational SOPs, scheduling efficiency, and center workflows.
Maintain an on-site presence to support staff, families, and overall center culture.
Identify root causes of input metrics and develop counter actions to drive improvement.
Team Development & Employee Experience
Provide leadership, coaching, and ongoing development to Operations Directors and RBTs.
Support hiring, onboarding, and retention strategies for RBTs, BCBAs, and center support roles.
Foster a strong employee-first culture with recognition, accountability, and clear communication.
Client & Family Support
Ensure families receive exceptional customer service and timely communication.
Partner with clinical teams to troubleshoot caseload needs, scheduling changes, and client transitions.
Monitor center enrollment, capacity, and utilization.
Data, Metrics & Performance Oversight
Monitor KPIs including staffing levels, turnover, quick quits, scheduling utilization, labor costs, productivity, and center financial health and growth.
Lead weekly operations reviews with center leadership, providing guidance, escalation support, and action plans.
Identify barriers and operational gaps and proactively implement solutions.
Cross-Functional Collaboration
Partner with HR, Talent Acquisition, Finance, and Clinical Leadership
to support regional needs.
Lead and contribute to special projects, expansions, or initiatives that improve center performance and employee experience.
Travel Requirements
This role is based in-center in either Springdale or Bentonville.
Occasional travel (approximately 10-20%) to Little Rock for support, training, or operational alignment.
Qualifications
Bachelor's degree .
3-5+ years of operations leadership experience (ABA, healthcare, or multi-site operations preferred).
Strong understanding of clinic workflow, staffing models, and client-care processes.
Experience leading and developing high-performing teams.
Strong analytical skills with the ability to interpret and act on performance data.
Excellent communication, leadership presence, and organizational skills.
Ability to maintain professionalism, urgency, and follow-through in a fast-moving environment.
Why Join Us
Employee-first culture focused on work-life balance and career development
Strong operational support systems
Mission-driven team that deeply values quality care
Opportunities for expansion, innovation, and professional growth
Compensation
$95000/year plus Bonus Potential
Director of Operations
Operations vice president job in Little Rock, AR
Job Description
Director of Operations - Little Rock, AR
This role oversees operational systems, processes, and infrastructure while enhancing efficiency and driving sustainable growth. It is ideal for a purposeful leader with the vision and expertise to optimize workflows, improve financial performance, and align day-to-day operations with long-term objectives. The Director will be responsible for standardizing operations, managing ancillary services, and leveraging data to support strategic decision-making and organizational excellence.
Key Responsibilities
Identify inefficiencies in day-to-day processes and design solutions and technology to improve productivity and the patient experience.
Analyze operational, financial, and clinical data to identify trends and opportunities.
Collaborate with analytics and IT teams to develop dashboards and performance reports.
Use data to support strategic planning, forecasting, and resource allocation.
Oversee the performance and integration of ancillary services.
Collaborate with finance teams to develop and manage budgets for operations and ancillary services.
Drive adoption of technology solutions that enhance operational efficiency and patient engagement.
Evaluate and recommend new systems or upgrades to support business needs.
Manage cross-functional project teams, timelines, and deliverables.
Foster a culture of accountability, collaboration, and continuous improvement.
Evaluate potential acquisitions, partnerships, and new service lines.
Engage in ongoing professional development and educational initiatives to stay current with industry best practices and regulatory standards.
Uphold the highest standards of confidentiality and data privacy, ensuring compliance with HIPAA and organizational policies.
Coordinate with marketing and business development teams to support growth initiatives, service line expansion, and patient outreach strategies.
Ensure business continuity and risk mitigation planning, including emergency preparedness and operational resilience.
Oversee vendor relationships and contract negotiations related to operational services, supplies, and technology platforms.
Develop and maintain strong relationships with physician leadership and practice managers to ensure alignment on goals and initiatives.
Ensure adherence to federal, state, and local healthcare regulations.
Represent operations in board meetings, executive strategy sessions, and external stakeholder engagements.
Support organizational needs by performing additional duties and special projects as assigned by leadership.
Required Skills
Excellent verbal and written communication skills.
Excellent interpersonal, negotiation, and conflict resolution skills.
Excellent organizational skills and attention to detail.
Excellent time management skills, with proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks, delegating when appropriate.
Ability to function well in a high-paced and, at times, stressful environment.
Ability to act with integrity, professionalism, and confidentiality.
Proficient with Microsoft Office Suite or related software.
Education and Experience
Bachelor's degree in Healthcare Administration, Business, or related field (Master's preferred).
8+ years of progressive experience in healthcare operations, with multi-site or corporate-level oversight.
Proven success in managing ancillary healthcare services and leading cross-functional teams.
Strong project management and process improvement skills.
Proficiency in data analytics tools (e.g., Excel, Tableau, Power BI).
Excellent communication, leadership, and organizational skills.
Experience with EHR systems and healthcare revenue cycle management.
Familiarity with regulatory and compliance standards in outpatient urology services.
PMP or Lean Six Sigma certification. (preferred)
Physical Requirements
Prolonged periods sitting at a desk and working on a computer
Frequent use of hands and fingers for typing, writing, and handling documents.
Visual acuity to read and analyze data on paper and electronic screens.
Occasional nights and weekend work will be expected.
Occasional travel.
Must be able to lift to 20 pounds or less at times.
Equal Opportunity Employer
USSM is committed to workforce diversity and are proud to be Equal Opportunity Employers. All qualified applicants will receive consideration without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender identity or expression, sexual orientation, or any other basis protected by law.