Operations vice president jobs in Boise, ID

The Senior Director, Regional Operations leads a regional team focused on customer growth, retention, and delivering a reliable service experience. This role is responsible for building strong community and governmental relationships, identifying expansion opportunities, and partnering with corporate teams to align regional initiatives with broader business objectives. A key focus is creating a culture of inclusivity, accountability, and performance across cross-functional teams. The position oversees leaders across regional operations, technical operations, and regional marketing, with a strong emphasis on subscriber growth, customer satisfaction, operational excellence, and associate development. REQUIRED QUALIFICATIONS 5-8 years of senior leadership experience within the telecommunications industry Experience managing a large, multi-system market with a subscriber base ranging from 90,000 to 225,000 Demonstrated success in driving subscriber growth, reducing churn, and improving market penetration Background in local market expansion with strong financial return on investment Experience leading sales, marketing, and direct outreach initiatives at the regional or system level Strong skills in strategic planning, data analysis, and execution of operational strategies Proven ability to lead and mentor cross-functional teams, including operations, marketing, and engineering Excellent interpersonal and communication skills, with comfort engaging internal and external stakeholders Expertise in budget oversight, KPI development, and performance tracking Understanding of telecom infrastructure and industry trends Bachelor's degree in Business Administration, Telecommunications, or a related field PREFERRED QUALIFICATIONS Experience managing infrastructure projects and partnerships in engineering and construction Familiarity with regional customer service management and improvement initiatives Ability to navigate complex stakeholder needs while achieving business objectives Demonstrated ability to implement agile operating practices and foster a culture of continuous improvement Strong track record of community engagement and leadership presence in local markets LOCATION Idaho COMPENSATION AND BENEFITS Salary range: $200,000-$250,000 Health, dental, and vision insurance Retirement savings plan Paid time off and holidays Opportunities for professional development

Athletic Club Boise will join USL League One for the 2026 season. With more than 7,000 season ticket deposits, the Club has set the all-time record for all USL clubs in all leagues. The Club's ownership group includes 4-time United States Men's National Team keeper Kasey Keller, US Women's National Team star Sofia Huerta and is anchored by CEO and co-founder Brad Stith, alongside longtime sports executive Steve Patterson, local developer David Wali, and former Vice Chair of U.S. Soccer Dr. Bill Taylor, in addition to a well-known, committed group of local business and community leaders. The club's mantra - Built By Boise, For Boise - has already galvanized regional support, breaking the aforementioned USL season ticket deposit records and drawing thousands to community events. Athletic Club Boise's Pillars: Embrace: Reflect the growing diversity of Idaho in our team and fan base. Unite: Bring our community together, inside and out of the stadium, fostering a sense of pride and belonging to Idaho and the City of Trees. Elevate: Be a positive force for growth and opportunity with Idaho's youth and provide a pathway to the highest levels of sport. Champion: Esto Perpetua - Idaho is industrious, rugged, and eternal. This team will exemplify those ethics on the pitch and showcase them nationally and internationally. Through relentless pursuit of championships, community engagement and dedication to youth development, Athletic Club Boise strives to be a beacon of pride for the Gem State. The Role: In this role you will oversee many of the aspects of event management including but not limited to Guest Services, Conversion, Housekeeping, Parking/Transportation/Mobility, and general logistics. You will be the primary day-to-day point of contact for all things event-related within the Athletic Club Boise owned and operated properties and extending beyond Athletic Club Boise matches. Examples of work performed: Create a hiring/onboarding plan process for Stadium Operations staff including: interviewing, hiring, and training of the Operations team including full time positions of Director of Guest Services, Manager of Event Services, and other stadium operation positions; and Participate in the development and administration of the Stadium at Expo Idaho operations and capital budgets; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary; Create, manage, and adhere to an annual operating budget; Develop and update policies/procedures, A-Z Guides, and FAQs for all venues under control; and Conduct a variety of organizational and operational studies; recommend modifications to programs, policies, staffing levels, and procedures as needed; and Alongside the Operations staff, work on Opening Plans for the Stadium at Expo Idaho including but not limited to FFE procurement/assignment, staffing assignments, trainings, vendor selection/onboarding, etc.; and Work with CEO to review plans, procurement, VE studies, and exposures as it relates to the opening and operations of the Stadium; and Work with the Director of Facilities to maintain an up-to-date facility register along with creation of an Annual Preventative Maintenance Plan and assist with Sustainability Planning; and Develop policy and procedures for event days and non-event days; and Oversee event day operations including but not limited to Guest Services, Housekeeping, Parking/Transportation, Conversion; and As a part of parking/transportation/mobility management for all stadium events, this will include the management of strategic offsite parking alliances. Work closely with and developing partnerships with local area businesses, RTD, micro/active mobility solutions, and TNC's; and Facilitate a cadence of weekly meetings for Match Day and other event preparation involving large stakeholder group from all Athletic Club Boise departments; and Ensure adherence to USL rules and regulations as it pertains to event operations, match day experience, safety and security, and all other requests from the League; and Work with entire Stadium Operations team to track and maintain records of each event and project through the year to compile into a detailed Annual Summary of achievements (shortcomings) to generate Strategic Plan for following year and work off previous benchmarks. This description is a summary only and highlights the general level of work being performed. It is not intended to be all-inclusive. The duties of this position may change based on business needs. The Company reserves the right to add or remove duties and responsibilities at the discretion of the supervisor and/or hiring authority. Working Conditions & Physical Demands: Typical Office Conditions Primary location to be at Stadium at Expo Idaho once completed Would require workspace hoteling at certain facilities Lift 50 lbs. daily Work in extreme weather conditions Qualifications: Minimum BS/BA degree in Sport Management or related field 8+ years' experience in the field of Professional Sports and Live Entertainment Experience with recruiting, hiring, training, managing, motivating a team Applicants must meet minimum qualifications at the time of hire. Preferred Experience within Professional Soccer (MLS, NWSL, or USL) Experience with TV and radio broadcast a plus Ability to acquire or produce and maintain a valid driver's license and meet company vehicle driving standards. Competencies/Knowledge, Skills & Abilities: Ability to maintain positive attitude and demonstrate professionalism Ability to maintain a high level of confidentiality Ability to complete work accurately and in a timely manner Ability to work independently & in a group setting and demonstrate good judgment skills Ability to communicate effectively orally and in writing Creative problem solver Possesses excellent interpersonal skills Ability to multi-task, prioritize and adapt to changing environments Working knowledge of Fire, Life Safety, EEOC, FLSA, OSHA, and ADA rules and regulations Experience in developing and managing budgets, and analyzing costs Benefits Include: 15 Paid Company Holidays Health Insurance (Medical, Dental, Vision) Paid Time Off (PTO) And more! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Meridian, ID location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview Client Services Manager Ops play a pivotal role in ensuring client satisfaction and retention. They develop strategies to effectively address issues, proactively service highly complex clients and lead a team comprising of leaders and various levels of Account Managers. Success in this role is driven by proficiency with technology, ability to quickly learn our HCM platform and products, and a deep commitment to providing outstanding customer service. This role requires a unique balance of leadership, technical expertise, process management, and soft skills to be effective. Client Service Manager Ops works with a peer team of Managers to appropriately prioritize client interactions and efforts on behalf of the client. This includes engaging directly with clients by directly addressing escalated calls and working to negotiate with the client and our internal partners for the betterment of the business. This role will support of our Majors OR Majors Plus client segment. Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Develop strategies and initiatives to enhance and maintain client satisfaction and retention. Lead and manage a team of Executive Account Managers providing coaching and guidance on client interactions, issue resolution, and the application of soft skills to minimize client risk. Facilitate continuous learning opportunities to expand the knowledge base of your staff. Offer proactive development opportunities aligned with corporate goals and values. Create and maintain an effective and positive work environment that encourages open communication, learning, coaching and recognition in line with the organization's values. Monitor team workload, ensuring appropriate balance of volume, priority, and client alignment. Manage the hiring and onboarding of new team members, emphasizing the establishment of strong trusted relationships from day one. Generate creative solutions and innovative ideas to increase employee engagement and retention. Collaborate with cross-functional partners to ensure that processes and tools are in place to best support clients and the client services team, including Technical Services, Finance, Tax, Sales, Support, Distribution, and Implementation. Exhibit flexibility in day-to-day responsibilities, emphasizing agility in adapting to changing circumstances. This job requires up to 25% travel for internal and/or client-facing meetings This role is an onsite position Education and Experience High School Diploma or equivalent required; Bachelor's degree preferred 2+ years of previous leadership experience in a customer service/customer relationship role Experience using reporting and metrics as a key part of the job (Monthly/Quarterly KPIs) Experience with leading other leaders preferred Previous experience in HCM/Direct Payroll Industry Experience working with payroll, HCM, or HRIS software Excellent knowledge of MS Office, including MS Excel Strong interpersonal skills Physical Responsibilities: Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day. Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. This role can be performed from any office in the US. The pay range for this position is $74k-115k/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via ************************** Requirements:

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career! Shift: Monday - Friday 8:00am - 5:00pm Company Job Description/Day to Day Duties: You, as the Vice President of Service Operations will be held responsible to direct the provider operations, government program operations, business process management, claims, customer service call center, and enrollment and billing functions of the company. Essential Duties: • Direct the daily operations of Provider Operations, Government Program Operations, Business Process Management, Claims, Enrollment & Billing, and Member Service functions to ensure cost effective, efficient, and member centric service. • Ensure the fair, accurate, consistent and timely processing of claims in compliance with member policies, provider contracts, and government regulations. • Ensure BCI maintains current and accurate Provider File information. • Ensure accurate enrollment of members and timely distribution of membership cards. Ensure premiums are billed and membership is reconciled and premium payments received before releasing claims for payment. Ensure Group Administrators and/or Individuals are contacted in order to collect past due premiums. Ensure that questions regarding membership status and billings are answered accurately and in a timely manner. • Ensure Provider and Customer inquiries regarding claims status, benefits, and eligibility are answered accurately, timely, and in a manner that reflect excellent customer service. Ensure Provider inquiries for Medicare Advantage Providers are answered accurately, timely, and in a manner that reflects excellent customer service and consistent with Medicare regulations. • Responsible for the maintenance of system of clinical rules and edits necessary to protect policy holders against improper billing practices. • Provide oversight for provider network management activities related to provider information management, credentialing, risk score optimization, and provider appeals. • Develop and implement business plans assuring the delivery of cost-effective high quality medical and administrative services for Medicare and Medicaid members. Ensure revenue management and reconciliation systems that contribute to profitability and ensure compliance with governmental regulations. • Provide support for effective corporate-wide operations by participating as a member of the Executive Staff. • Ensure the highest quality of service is provided in an efficient manner by conforming to and complying with the goals and objectives of the company. • Perform other duties as requested by the Executive Vice President Healthcare Operations & IT. Management Accountabilities: • Establish division objectives that support corporate goals and produce regular status reports. • Prepare an operating budget that reflects the forecasted needs of the department and control expenditures to assure adherence to approved budgets. Manage expenses not to exceed the budget • Ensure effective workflows, maximize system efficiencies, monitor quality performance measures and confirm appropriate completion of work assignments. Make recommendations for change as appropriate. • Approve personnel actions such as hiring, disciplinary, termination and/or salary recommendations. • Participate in training, coaching and motivation of employees including career path development. Assess individual employee performance and conduct timely performance appraisals. • Promote teamwork, discussion, and cooperation among staff and other departments. Ensure timely communication and sharing of information with team members. • Work with staff to resolve work-related issues and concerns. Promote a respectful and diverse workplace. • Develop and maintain departmental policies and procedures. Qualifications Minimum Education/Licensures/Qualifications: • 10+ years in health insurance industry • 5+ years management experience • Bachelor's Degree in Business or Health Insurance Related Field Preferred Qualifications: • Master's in Business Administration or Health Insurance related field VP of Service Operations/Provider Operations/Government Program Operations/Business Process/Revenue Management for a Healthplan/Managed Care Organization/Medical Group Additional Information Interested in hearing more about this great opportunity? Please click Apply or call Gemma Halton at (407) 478-0332 ext. 153

Job Description Director of Operations Boise, ID Base $130,000=160,000 Annual Salary DOE + Bonus + Profit Share A world-leading manufacturer of robotic machinery and automation solutions for the semi-conductor industry is hiring for a Director of Operations who has proven to excel in implementing automated machinery layouts and systems throughout customer sites in North America within a semi-conductor environment. The Director of Operations is over Special Projects will lead the installation and startup of multiple cleanroom installation projects, from concept through commissioning. The Director of Operations will be the leader of the facility and will set the precedence for optimal performance and customer experience. This is the highest role on site and key position as main POC for high-profile clientele. The Director of Operations be responsible for: Align with installation leadership to develop resource plan for technical resources Planning and executing strategy to optimize company performance and customer satisfaction of machinery Working closely with GM and department managers to define goals and KPI expectations and lead departments to meet set target objectives Communicating clearly, effectively, and efficiently at all levels inside and outside the organization Support the safety program and implement Site Safety Plans in cooperation with Safety Team Demonstrating strong understanding of design and assembly operations requirements for fabrication machinery industry Working closely with sales management and engineering teams to meet company and customer objectives Managing P&L Communicating clearly, effectively, and efficiently at all levels inside and outside the organization Create hiring, training, and other required human resource plans to support projects The Director of Operations will excel with: 7+ years of proven success in Operations Leadership Level Role (experience with Clean Rooms, Robotics, Automated Machinery highly preferred) Bachelors Degree in Business, Sales, Engineering, Industrial Technologies or related Required History of working closely with customers in the semiconductor industry P&L Experience Managing department managers in order to achieve company and customer targets Catering to high profile clients with a sense of urgency and quality control Experience implementing custom-engineered machinery or industrial construction projects throughout industrial facilities Proven history of successful team mentoring and management, optimizing business culture both locally and internationally Ability to travel as needed The Director of Operations will be rewarded with: Base $130,000-160,000 Annual Salary Performance bonuses Profit share Exceptional benefits package Comprehensive health insurance starting at $40/per pay period 401k Paid vacation & holidays Company credit card Opportunity to make a major impact, you will be recognized for your success! Paths for advancement potential to the executive team Must be authorized to work in the United States without sponsorship This Company uses E-Verify to confirm identity and employment eligibility

Job Description Our client is a Botswana-based financial services provider that has been offering loan solutions since 2012. With a strong focus on accessibility and customer convenience, they have established a network of over 35 branches and kiosks strategically located across the country. Their mission is to ensure that individuals can easily access the financial support they need, making them a trusted and reliable partner within the local community. Role Overview The CEO would be responsible for leading and overseeing the overall strategic direction, financial performance, and operational excellence of the company. The CEO will ensure the successful execution of the company's vision and mission in the mobile money industry, driving financial inclusion, customer satisfaction, regulatory compliance, and sustainable growth. This role requires a dynamic leader with a strong background in financial services, fintech, mobile payments, and digital transformation and a hands-on approach. Job type: Full time/ Permanent Workplace: On-site Location: Botswana Relocation to Botswana is a must Requirements Bachelor's degree in Business Administration, Finance, Economics, Information Technology, or a related field; MBA or relevant postgraduate degree preferred. Minimum of 5-8 years of executive leadership experience in fintech, banking, telecommunications, or mobile financial services. Proven track record of leading a high-growth business, scaling mobile money operations, and driving digital financial inclusion. Strong understanding of financial regulations, AML/KYC requirements, and risk management principles. Experience in strategic partnerships, investor relations, and stakeholder management. Excellent leadership, communication, and negotiation skills. Strong analytical skills with the ability to interpret financial reports, market trends, and business performance metrics. Experience working with regulators, policymakers, and industry associations in the financial services and fintech sectors. Strategic thinking and problem-solving skills. Strong leadership and team-building capabilities. Excellent financial acumen and business judgment. Strong negotiation and stakeholder management skills. Ability to drive innovation and adapt to emerging financial technologies. Effective decision-making under uncertainty and complex business environments. Responsibilities Strategic Leadership & Business Growth: Develop and implement the company's long-term vision, mission, and strategic plan to ensure business growth and sustainability. Identify new market opportunities, partnerships, and revenue streams to expand the company's footprint and enhance financial inclusion. Spearhead innovation in mobile money solutions, ensuring alignment with emerging financial technologies and customer needs. Drive expansion strategies including partnerships with banks, telecom operators, merchants, and other financial institutions. Establish and maintain strong relationships with key stakeholders, including investors, regulatory bodies, financial institutions, and technology partners. Financial Performance & Risk Management: Oversee financial management and performance, ensuring profitability, revenue growth, and operational efficiency. Develop and execute financial plans, budgets, and forecasts to achieve business objectives. Implement robust risk management policies and compliance frameworks to mitigate financial and operational risks. Ensure compliance with local and international financial regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements. Operational Excellence & Technology Innovation: Oversee the development and deployment of innovative mobile money services that improve accessibility, affordability, and usability. Drive operational efficiency and digital transformation to enhance customer experience and business scalability. Lead product development initiatives to introduce new payment solutions, remittances, merchant services, and other fintech innovations. Ensure cybersecurity measures and data protection policies are in place to safeguard customer information and transactions. Leadership & Team Management: Build and lead a high-performing executive team, fostering a culture of collaboration, accountability, and continuous improvement. Provide strategic guidance and mentorship to senior management and employees to enhance productivity and engagement. Champion diversity, equity, and inclusion within the organisation to create a dynamic and inclusive workplace. Align team objectives with overall company goals to drive efficiency and high performance. Regulatory & Compliance Oversight: Ensure the company operates within legal and regulatory frameworks governing mobile money and financial services. Liaise with regulatory authorities and government agencies to advocate for favorable policies and industry best practices. Maintain transparency and corporate governance standards, ensuring compliance with financial and fintech industry regulations. Benefits Competitive executive salary with performance-based incentives. Executive perks, travel allowances, and professional development opportunities. Opportunity to lead a high-impact organisation driving financial inclusion and economic empowerment.

id="is Pasted"> The Director of Supply Chain will oversee the development and implementation of sourcing strategies to guarantee a consistent supply of high-quality materials and components for trailer production. This position involves crafting supply chain strategies, managing supplier relationships, and supervising inventory and logistics. The role also includes leading several direct reports who lead cross-functional teams and analyzing performance to enhance quality, efficiency, cost-effectiveness, and timely delivery across multiple trailer manufacturing plants in the U.S. This position is on-site in Nampa, Idaho. Travel 10% to 25% of the time may be required. Key Responsibilities: Strategic Sourcing: Establishes and implements strategies meant to optimize organizational inventory levels and support organizational business objectives. Identify, evaluate, and qualify suppliers for raw materials, fabricated parts, components, and services specific to trailer manufacturing. Lead contract negotiations of price, terms, and delivery with suppliers to reduce cost, and improve quality and value. Develop short and long-term sourcing strategies aligned with production schedules and company growth goals. Supplier Management: Develops and maintains relationships with existing and new supplier vendors that can improve efficiency or performance of supply chain networks. Monitor supplier performance using KPIs such as quality, on-time delivery, and cost competitiveness. Lead supplier audits and resolve supplier-related issues including non-conformance or delivery failures. Cost & Risk Management: Analyze market trends, materials pricing, and availability to mitigate cost risks and supply shortages. Analyzes historical data to forecast demand and predict inventory needs. Track and report cost savings initiatives, as well as responsibility for team P&L. Work cross-functionally with Engineering and Production to support value engineering and cost-down efforts. Operational Support: Collaborate with production planning, manufacturing, purchasing, and inventory teams to ensure timely procurement and flow of materials. Support new product introductions by sourcing components and services to meet design and timeline requirements. Sets supply chain performance standards and tracks progress against goals. Contributes to strategic planning, direction, and goal setting for the department or function in collaboration with senior management, including identifying areas for improvement. Ensure compliance with all safety, regulatory, and environmental policies related to sourcing and vendor selection. Qualifications: The ideal candidate will possess a strong understanding of supply chain management principles and processes. They should demonstrate excellent leadership, communication, negotiation, and problem-solving skills, coupled with the ability to develop and execute strategic plans. This role requires the establishment of departmental policies, practices, and procedures that significantly impact the organization, including reversal of longstanding behaviors that drive inefficiencies. Key Qualifications: Experience: Minimum of 10 years of Supply Chain Management experience in a manufacturing or industrial setting with 5+ years of managerial experience Experience with multi-plant sourcing or centralized procurement operations, ideally in a larger scale organization with widely adopted best practices Strategy and supplier management / negotiations experience is a plus Technical Skills: Proficiency with various supply chain technologies and systems, purchasing software, and ERP systems (e.g., NetSuite, SAP, or similar). Strong negotiation, analytical, problem solving, and organizational skills. Preferred Background: Knowledge of manufacturing, vehicle or large scale assembly, raw materials, and fabrication processes is a strong plus. A bachelor's degree in a relevant field is required, MBA or consulting experience is preferred Essential Attributes: Excellent communication and vendor relationship management skills. Ability to work under pressure in a fast-paced production environment. Strength in coaching and developing team members with various skillsets (caring people leader). Ability to work independently with an understanding of change management, along with the ability to take initiative to put fundamentals in place Physical Requirements: Prolonged periods sitting at a desk and working on a computer Ability to occasionally lift up to 20 pounds (e.g., files, packages, or office supplies) Repetitive hand and wrist movements for typing and data entry Ability to communicate effectively via phone, video calls, and in-person meetings Occasional walking, standing, or bending to retrieve or file documents As an Equal Opportunity Employer, Interstate Group, LLC is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Company Details Berkley North Pacific is rooted in the Pacific Northwest offering personalized commercial insurance solutions through collaborative efforts for ultimate customer experience. We do this by empowering our people and being 100% customer obsessed. Additionally, we offer the reassurance to our customers that their insurance investment is sound, as we are backed by the resources of a Fortune 500 company, W. R. Berkley Corporation. At BNP we believe in our core values of Integrity, Ownership, Collaboration, and Innovation. We recognize our employees for their outstanding performance in establishing a workplace where employees can thrive, enjoy their work, and help our company grow. This role will be based in our Meridian, ID office. We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so. The Company is an equal employment opportunity employer. #LI-AV1 #LI-HYBRID Responsibilities Become a key player in our dynamic team as the VP, Chief Actuary Officer. In this role, you'll report to the BNP President, provide strategic direction and leadership to the Actuarial Function while partnering with the BNP's Senior Leadership team. You'll benefit from sharing best practices with your fellow Actuarial Officers from the other 65 Berkley operating units and home office. We'll trust you to develop and execute strategic plans that drive our business objectives. Your business acumen coupled with your ability to pivot from the tactical to strategic delivery of Pricing, Reserving, and Analytics will be crucial to our success. What You Can Expect as a C-Suite Leader: Innovative Culture: Thrive in a nimble, flat organization where innovation and teamwork are at the core. Growth Mindset: Opportunities to tackle challenging and meaningful projects for continuous learning and development. You'll work with supportive colleagues and leaders who are committed to investing in talent. Successful history: Strong industry reputation, market presence, financial stability anchored in ethical standards, integrity and professionalism. Impactful Change: Leverage your expertise to drive meaningful change and make a significant impact on the company's success. Technological Innovation: Access to evolving advanced tools and technologies, such as AI, machine learning, and data analytics. Comprehensive Benefits: Benefit from competitive compensation, paid time off, healthy work-life balance and comprehensive wellness programs. Enjoy an employer-funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance, and professional continuing education. We'll count on you for: Entrepreneurial Leadership: Lead the actuarial component of the company's planning processes. Provide insights into company, economic, and marketplace trends. Lead the vision, growth, and implementation of advanced analytics. Innovate and improve actuarial and analytics capabilities; adapt and develop rating methodologies for competitive advantage. Strategic Mindset: Develop and offer strategic direction for the company. Lead the actuarial component of the company's planning processes. Identify growth segments and propose corrective actions for underperforming segments. Collaboration and Partnership: Partner closely with BNP's Underwriting, Claims and Finance teams. Collaborate across the enterprise with W.R. Berkley Actuaries and Analytics teams to advance company capabilities. Proactively seek out competitive market analytics and position reviews to inform business decisions. Participate in enterprise risk management initiatives. Talent Development: Lead a small high-performing Actuarial Team, providing direction, mentorship, and evaluation. Develop talent, motivate, and inspire through frequent and specific feedback. Measure results and reward achievement. Maintain compliance with actuarial policies and standards. Lead Through Change: Perform advanced analytics and modeling techniques using tools like SAS, R, Pretium, Emblem, and stochastic simulation techniques. Identify, retrieve, and prepare data for actuarial analysis using SQL, Essbase, and other data sources. Prepare loss and expense reserves estimates. Lead rate reviews, ratemaking, and actuarial indications. Implement advanced analytics for improved accuracy and efficiency; support the development of Tableau reporting and analytical tools/models. Qualifications What you need to have: Bachelor's degree; or 15 years related experience or training; or equivalent combination of education and experience. Fellow of the Casualty Actuarial Society (FCAS) with a commitment to continuing education. Success managing teams and implementing strategic vision. Strong problem analysis and resolution skills. Excellent interpersonal and communication skills. Proficiency in Microsoft Office, Excel, and basic SQL. Knowledge of actuarial or analytics software such as Arius, R, Python, and Tableau. What Makes You Stand Out: Ability to attract, coach, and develop talent. Effective leadership and project management skills. Strong customer orientation. Additional Company Details We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment Sponsorship Details Sponsorship not Offered for this Role

As a senior leader within Medical Affairs, the Executive Director will serve as a strategic thought partner and Chief of Staff to the Vice President of Medical Affairs, providing high-level guidance and operational leadership across the organization. Leveraging a deep understanding of industry trends and internal priorities, this individual will shape the development of best-in-class medical excellence capabilities aligned with Otsuka's vision, direction, and growth strategy. The Executive Director, Medical Affairs Strategy, Excellence & Operations will lead five critical teams: Strategic Planning, Business Solutions & Analytics, Vendor & Contracts Management, Governance & Procedures, and Global Medical Evidence Operations ensuring alignment with enterprise goals and medical excellence priorities. This role will champion operational rigor, foster strategic integration, and drive high-quality insights to support decision-making across the organization. Serving as a key liaison across the Global, US, and Commercial ecosystem, the Executive Director will play a pivotal role in advancing scientific and medical initiatives. Through thoughtful leadership and collaboration, this individual will shape and execute the global medical affairs strategy, optimize operational frameworks, and enable data-driven innovation across therapeutic areas. **** **Key Responsibilities Include:** **Strategic Leadership and Execution** + Serve as Chief of Staff to the VP of Medical Affairs, driving strategic alignment and operational integration across the Global Medical Affairs organization. + Sets the overall direction of Medical Excellence & Operations (MEO); make critical decisions that have impact across Global Medical Affairs therapeutic areas (TAs) and functions + Leads the development, refinement, and execution of Medical Affairs strategies and objectives in alignment with corporate goals. + Coordinates cross-functional planning, meeting cadences, budget oversight, and communication on behalf of Medical Affairs leadership. + Collaborates with cross-functional teams to align medical affairs activities with commercial and clinical development strategies + Leads Medical Excellence for Med Affairs Strategy to ensure consistent best practices across programs and drive consistent methods of strategic and tactical planning and execution. **Operational Excellence and Team Management** + Lead and manage core operational pillars within Medical Affairs Excellence & Operations Team, including: + Global Asset Strategic Planning + Business Solutions and Analytics + Vendor and Contracts management + Global Medical Evidence Operations + Governance and Procedures + Establish and implement systems, SOPs, and governance frameworks to ensure excellence, compliance, and efficiency in Medical Affairs processes (e.g., IME, ISTs, EAPs, publications, congresses) + Provide and maintain the technological infrastructure, business tools, and data analytics, including the medical information contact center, to enable Global Medical Affairs teams to operate efficiently + Oversee the department's budget, resource allocation, and vendor contracting processes (including key TA level vendors) + Will ensure assignment of Med Excellence activities/projects to Otsuka priorities + Congress Strategy/prioritization, ensure aggregation of congress plans (including meetings) and awareness cross functionally + Develop and maintain calendar of important TA meetings across programs, including congresses and internal offsite meetings (US and Global) to ensure no conflicts and adequate resourcing; will work with Administrative leads to ensure meetings are added to calendars + Develops and manages large teams driving a high-performance culture; understands the required skillset (s) needed within the medical excellence function to deliver best results + Builds relationships with key internal and external stakeholders, including industry partners **Performance Monitoring and Reporting** + Establish and track key performance indicators (KPIs) to measure Medical Affairs impact and execution + Deliver monthly and quarterly updates to Global Medical Affairs leadership and contribute to board-level reporting, as needed + Keeps abreast external environment-relevant trends and incorporates insights and best practices to inform functional decisions + Responsible for ensuring timelines and process for cross-brand initiatives, such as annual medical strategy planning, 3-year roadmaps, SMART goals **Qualifications** **Education and Experience:** + Doctorate Degree (MD (Medical Doctor), PharmD, PhD) or equivalent preferred + Minimum of 15 years' experience in the pharmaceutical or biotechnology setting within medical affairs strategy + Sr Director level medical affairs strategy experience for a minimum of 5 yrs. and experience in Medical Excellence & operations **Skills and Competencies:** + Demonstrated ability to lead and inspire high-performing teams + Strong strategic, operational, and leadership capabilities within a biotech or pharmaceutical setting + Expertise in navigating regulatory frameworks and ensuring compliance within medical affairs function + Excellent communication and interpersonal skills, with the ability to influence cross-functional teams + Strong analytical and problem-solving skills to address complex challenges within medical affairs + Ability to lead a team and influence organizational level decisions + Experience in collaborating with Medical Affairs vendors that can provide medical excellence related support + Strategic thinking acumen and record of accomplishment for operational excellence + Ability to rapidly pivot based on evolving corporate strategy and direction + Proficiency in pharma code and all guidelines concerning medical affairs activities + Excellent presentation skills and ability to communicate complex scientific information + Motivated, disciplined, pro-active individual capable of effectively managing timelines **Other Requirements:** + Ability to travel globally up to 25% for congresses, advisory board meetings, Governance meetings as business needs require **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $245,454.00 - Maximum $381,110.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

** Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people's lives. Working in partnership makes it possible to deliver the world's most impactful projects and programmes as we turn challenge into opportunity and complexity into success. Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. We are majority-owned by CBRE Group, Inc., the world's largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world. **Job Description** **Turner & Townsend** are seeking an experienced **Director of Cost Management** to lead and develop a team of Cost Managers and the delivery of cost management services for our Semiconductor Sector in Boise, Idaho. This individual will be responsible for ensuring service excellence in terms of service delivery, continued growth of our cost management service offering and client engagement. The successful candidate will be a driven leader with great interpersonal skills. **Responsibilities:** + Strong leadership skills, experience leading a cost management team, ensuring they deliver on all accountabilities. + Lead communications with the client and oversight of cost management team services. + Lead research related to construction market conditions, including analysis of official published data. + Produce thought leadership reports providing valuable insights to the construction market + Lead the strategic and operational management of Cost Management Services in a variety of sectors, including resource planning and management, financial management, business generation and training and development. + Set a clear strategy and ambition with the team in line with our Business Plan + Grow and develop exceptional people, promoting a culture of learning, respect and inclusivity. + Knowledge management - Ensure that key information and learning generated from each commission is inputted into internal databases and shared. + Process improvement - Identify and act upon ways to improve internal systems and processes. + Quality Control - Ensure compliance with quality standards and participation in ISO audits. + Develop priority plans including risk mitigation through internal tools, make performance measurements via Key Performance Indicators (KPI) and appraisal documents, management controls and critical success factors based on company goals + Undertake internal BMS audits, and coordinate and represent the office for external audits undertaken by the external certification authority. + Develop a detailed understanding of the market, acting as a brand ambassador and creating a pipeline of opportunity with existing and new clients + Identify and act upon cross-selling opportunities. + Participate in meetings with Senior leadership, Directors and staff and prepare and deliver presentations + Financial Management - Using internal software, track ongoing revenue, margin levels and monthly fees and resource requirements for each cost commission. + Preparation of proposals/RFP responses for new clients/projects. + Attend relevant networking events and other promotional opportunities with directors. + Support the training and mentorship of current staff and promote an upward career trajectory. + Proactively partner with talent acquisition team to attract the best talent, actively manage resource requirements and proactively plan for future staffing needs. + Be a role model that drives a one business culture that achieves great outcomes by striking the right balance for our people, clients, stakeholders, and society. + SOX control responsibilities may be part of this role, which are to be adhered to where applicable. **Qualifications** + Bachelor's degree in construction management, cost management, quantity surveying, engineering or field related to construction. + Graduate degree in quantity surveying, cost management, construction management, or engineering is preferred. + 15+ years of relevant cost management or quantity surveying experience. + 3+ years managing high performing cost management teams in a consulting environment. + Prior people management experience. + Proven track record of managing successful cost management service delivery for clients. + Exceptional Business development acumen and ambition to drive business growth. + Major construction sector experience working with high caliber clients in commercial real estate, data center, life sciences, industrial manufacturing, natural resources, etc. + Demonstrates excellent presentation, verbal, written, organizational, and communication skills. **Additional Information** **_*On-site presence and requirements may change depending on our client's needs_** _Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change._ _We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance._ _Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community._ _Please find out more about us at_ _*************************** _Turner & Townsend does not accept any speculative or unsolicited CV's that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list or that have not followed due process. Any speculative or unsolicited CV's will be treated as a direct application._ _All your information will be kept confidential according to EEO guidelines._ _\#LI-LH2_ Join our social media conversations for more information about Turner & Townsend and our exciting future projects: Twitter (*********************************** Instagram LinkedIn (**************************************************** _It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time._ _Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review._

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The Senior Director, Business Operations is responsible for supporting the Accelerate and Growth Team (CRO Business Operations) by driving clarity, alignment and execution. This role enables better decision making, identification of key focus areas, and progress tracking of top initiatives aligned with regional, functional, and corporate objectives as outlined in the 3-Year Operating Plan. **The Main Responsibilities** + Manage the Business Operations team, including: + Risk management: maintain the enterprise risk register and lead mitigation strategies + Rhythm of business: develop and manage operating cadences across the organization + Leadership planning: design and facilitate workshops, offsites, and strategic sessions + Confidentiality: uphold discretion across sensitive initiatives and communications and surge needs + Recognition and culture: drive employee engagement and recognition programs + Executive communications: shape messaging and engagement strategies across leadership, build and manage executive communications concepts + Develop and refine the management system to ensure visibility and accountability across business objectives, including financial and operational leading indicators + Serve as a critical adviser to leadership, helping progress key objectives and solve challenges across the enterprise + Design instrumentation to assess performance against targets, refine strategic vision, and identify improvement opportunities + Operate as a member of the management team, contributing to short- and long-term planning to meet annual goals + Plan, organize, and execute externally focused business strategies using programs and processes that optimize performance + Create executive-level messaging and presentations, representing leadership priorities across the Lumen organization, including: + Storyline design and executive messaging + Workback plans and stakeholder alignment + Presentation creation for Board of Directors, earnings calls, and enterprise-wide engagements + Provide oversight and create linkages for cross-functional initiatives, ensuring alignment and momentum across the senior leadership team + Other duties as assigned **What We Look For in a Candidate** + Bachelors' degree in Business, Operations, or related field. + 15+ years of related experience 10+ years management experience, including in a commercial organization + Recognizable as a leader by possessing outstanding communication and interpersonal skills + Ability to quickly establish credibility and rapport with a broad set of executives and constituencies + Strong results orientation with demonstrated track record of success + Strong presentation and negotiation skills + Ability to work in a fast paced and independent environment + Ability to build and sustain high performing teams + Experience in liaising with multiple operational contacts at executive and senior management levels + High degree of adaptability + Strong Excel, quantitative, and technical skills + Experience working for publicly held, US owned, global corporation + Ability to support multiple locations **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors Location Based Pay Ranges: $171,447 - $228,596 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $180,020 - $240,026 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $188,592 - $251,456 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-Remote \#LI-HE1 Requisition #: 340054 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

The **Central Operations Manager** is responsible for managing escalations within a specific region. They will act as a subject matter expert and will own resolving problem cars from start to finish. They will drive out of service improvements by solving complex fleet and maintenance issues that the field team is unable to solve quickly. They will be a resource for the field team to escalate to when they have problem vehicles that need a dedicated resource to solve. Additionally, they will proactively seek problem cars and create escalations which will ultimately allow the field team to focus on more tactical solves. **Wage** : $70,000 annually This position is remote. **A Day in the Life:** The Central Operations Manager will monitor the escalation queue for their assigned region. They will own the process of identifying and resolving bottlenecks for fleet and maintenance related no-rev vehicles by taking on the burden of troubleshooting and resolving the more time consuming escalations from the field fleet and maintenance teams. They will be held accountable for reducing idle days by working the most complex or aged vehicles that are not generating revenue. They will also work closely with maintenance and fleet managers to seek out problem areas proactively and escalate to CO. They will report into the Sr Director of Fleet. **What You'll Do:** + Own Central Ops (CO) Escalation process for assigned region + Reduce field workload for complex fleet and maintenance issues + Own escalations from start to finish and work to expedite resolution through subject expertise. + Call dealerships and establish / take actions on next steps for problem vended vehicles + Analyze learnings from CO process to improve workflow and create efficiencies to reduce dwell time + Identify bottlenecks which drive high no-rev days and work to remove/resolve + Work closely with maintenance and fleet managers to seek out problem areas proactively and escalate to CO + Measure vendor performance and hold accountable for SLAs + Track and report KPIs related to CO escalation resolution **What We're Looking For:** + 3 years' experience in fleet or maintenance operations + Bachelor's in Business Management, Supply Chain, or like field required + Moderate proficiency in [Maintenance and fleet operations workflow, Supplier Negotiations, Vendor management] + Ability to collaborate with internal and external stakeholders across multiple functions and locations + Ability to influence + Flexible and adaptable; ability to work effectively in ambiguous situations + Excellent verbal and written communication skills + Results driven, ability to make decisions and help solve problems + Ability to collaborate with a diverse, high-performing, results-oriented, and highly-engaged team. + Ability to drive process and organizational change. + Ability to motivate teams and keep a positive attitude in a fast-paced environment. + Ability to work under minimal supervision with a goal-oriented mindset. + Ability to see the big picture and leverage critical thinking and decision-making skills. + Excellent organization, time management, delegation, and prioritization skills. + Courageous leadership and accountability. **What You'll Get:** + Up to 40% off the base rate of any standard Hertz rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

This opportunity is contingent on contract award. **Port Operations Manager** + Overseeing all port operations including loading and unloading of cargo, vessel traffic, and storage operations + Ensuring that all operations comply with safety and environmental regulations + Managing port personnel, including hiring, training, and performance evaluations **QUALIFICATIONS** + US Citizenship + Secret Security Clearance + Minimum of 72 months Harbor Operations experience. This opportunity is located on the island of Diego Garcia. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters (********************************* SkbztPuAwwxfs) .

Job Description We are currently seeking an Operations Manager to become an integral part of our team! You will perform a variety of tasks including managing labor, daily productivity goals, quality control, and daily/weekly reports. You will also identify and document vehicle conditions while promoting a safe and efficient working environment. Essential duties and responsibilities will vary. Your success and opportunities will be endless with us as we continue to grow and look for dedicated long term operators! Responsibilities: Clean interior and exterior of automotive vehicles Operate various equipment to clean interior of vehicle to assigned standards Keep accurate record keeping off all work performed Work independently and within a team environment Develop processes and standards to maximize productivity and safety Continuously meet processing and standardization minimums Maintain high level relationship with clients Monitor P&L, labor costs, and overall efficiency Drive team member engagement, high level of productivity, and accountability for team Create and execute procedures to maintain stability and maximum output of productivity Build strong client relationships to create trust, dependability, and accountability Requirements Qualifications: Previous experience as an automotive technician, detailer, or other related fields preferred Microsoft office or similar experience required Manager Experience REQUIRED Knowledge of various cleaning equipment Flexibility to handle multiple tasks in an organized manner Deadline and detail-oriented Ability to stand, walk, and bend while working outdoors in all types of weather conditions Professionalism, Accountability, and Ownership Must be able to pass following insurance requirements: Must be at least 18 years old • Must have 1 (one) year of experience handling similar job responsibilities • Must have prior driving experience in various vehicles (trucks, vans, cars) • Must have a current and valid driver's license with no moving violations and/or at-fault accidents on driving record in the past 3 years • Must be authorized to work in the United States. • Must have reliable means of transportation odorzX is a rapidly growing company with unlimited growth opportunities. Possible opportunities include full-time (F/T) Vehicle Service Technicians, Vehicle Service Supervisors, and Operations Managers. Benefits Full Time Benefits Include: Vacation Time 401k With Match Medical Benefits (Medical, Dental, Vision) Sick Time Personal Days Company Paid Holidays Company Paid Car, Gas, Insurance Company Paid Travel (Job Specific) Employee Referral Program Retention Bonus (Job Specific) Quarterly Bonus (Job Specific) Rapid Advancement Opportunities

Role OverviewLet your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day. Sodexo is seeking an Environmental Services / Custodial Operations Manager 2 for St. Luke's Hospital located in Nampa, ID Our Sodexo Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Health Care, patients are the heart of everything we do. Our ability to create a clean, healthy, and comfortable environment for hospitals is key to the full patient experience. What You'll Dodrive client and patient satisfaction scores;provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;work with the Environment of Care Committee and Infection Prevention Director;effectively manages the Unit Operating System; and/or support a diverse and inclusive workforce. What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire. What You Bringexperience leading and managing a team;experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred;strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;experience analyzing data, presenting and effectively communicating to all levels within the organization related to training, leading hospital committees and change management;in-depth knowledge of housekeeping systems and procedures;experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;scheduling flexibility to work an afternoon shift Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & RequirementsMinimum Education Requirement - Associate's Degree or equivalent experience

Proesis Biologics is a contemporary and forward-thinking human source plasma collection platform dedicated to improving the plasma donation journey for all stakeholders. We partner with communities and donors to supply the industry with the high-quality plasma necessary for treating people with rare and chronic conditions worldwide. We strive to create a collaborative and engaging culture focused on bold authenticity, intense curiosity and innovation, fierce donor advocacy, and growth. The Proesis Bio Meridian team is seeking an organized and patient leader to join their team as the Operations Manager. This position will report directly to Center Director and will work closely with the Employee Experience Manager and all floor staff to ensure production is running efficiently and properly. The Operations Manager will directly supervise donor center employees. Within this role, this team member will need to understand and carry out compliance regarding the center's Standard Operating Procedures, assist the management team with educating donors on the donation process, and work closely with Proesis employees to train on daily center operations. Enough with the formalities. Are you ready to work for an organization that truly values you as a person, not just a worker? We don't simply say our employees are our most valuable resource, we live it with emphasis on providing outstanding benefits related to your time (our PTO and paid Holidays are legit!); health and dental insurance; wages (some sources show we pay in the top 10-15% of the market); and much, much more. By joining our team at Proesis Bio Meridian, you will not only be embarking on an exciting professional journey, but you'll also have the chance to make a real, tangible difference in the lives of people across our global communities, each and every day. If we have your attention, please continue reading to learn more about the role. Requirements Role and Requirements: Ensures the compliance of all Center activities with SOP's (Standard Operating Procedures) and other Company standards and protocols to meet the regulatory requirements of the FDA, EMEA, Customer Specifications and other regulatory bodies as required. Directs and supervises donor center employees to maintain quality assurance procedures. Trains employees to maintain daily center operations. Ensures that professional customer service skills, courtesy and respect are utilized by center staff to maximize donor retention. Identifies all potential, serious or chronic problems affecting quality of compliance. Performs opening and closing duties in absence of Center Manager or Employee Experience Manager. Is certified in Screening, Donor Floor, Processing, Shipping and Receiving. Ensures timely response to alarms and assists in maintaining alarm system. Assists management team in educating new donors on different Specialty Programs. Assists in maintaining inventory levels of soft goods and supplies, stocking supplies, and opening and closing lots for usage. Communicates with management regarding pertinent information regarding work areas. Assists management team by preparing weekly staffing schedules to accommodate breaks, vacation, and unplanned absences to determine optimal allocation of staff. Identifies areas of continuous improvement for operational areas. Maintains cleanliness of work areas to ensure a clean and professional environment. Qualifications and Education: High school diploma or equivalent. Leadership experience preferred. Excellent customer service skills Available to work flexible and/or extended shifts. Possesses excellent work ethic, communication, and organizational skills. Occupational exposure to blood-borne pathogens. Demonstrated basic knowledge of computer equipment, and software. Demonstrated accuracy in completing documentation. Physical Demands: Ability to sit or stand for extended periods of time. Ability to tug, lift, and pull up to fifty (50) pounds. Be able to bend, stoop or kneel. Occupational exposure to blood-borne pathogens. While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel objects, tools or controls. Specific vision and hearing abilities are required to be successful within the role At Proesis, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community.

The Operations Manager II role has a national salary range of $72,000 - $85,000. For roles within California the range is 75,000 to $95,000 and Washington is $77,968.80 to $95,000. DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy. As an Operations Manager (Operations Manager II) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management - you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics. With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space. Job Description * Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging. * Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency. * Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization. * Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts. * Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork. * Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements. * Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations. * Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction. Required Education and Experience * Bachelor's degree or equivalent experience, preferred. * 1+ years logistics industry experience, required. * 2+ years of experience in a supervisory or management role, required. * Experience with P&L management, objective setting, and project management, preferred. Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. Our Organization is an equal opportunity employer.# ","title

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. (******************************* At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. As our **Regional Vice President, North America Customer Success,** you will be reporting to the Chief Customer Officer of PagerDuty. You will have the responsibility for leading a team of success managers and renewal managers. Under your leadership the team members will engage with PagerDuty's Enterprise customers to increase product and platform adoption, improve renewal rates and drive measurable customer business value to accelerate their digital journey. This strategic, hands-on leader will have demonstrated a track record in a modern SaaS company by hiring and developing experienced team members, in creating a culture of customer centricity, and understanding the motion to win in the enterprise. The Customer Success Management team acts as a Trusted Advisor to our customers, ultimately responsible for ensuring their success. As a key leader within the Customer Success organization, you will align with Executive stakeholders, evolve our Customer Success strategy and are responsible for helping customers achieve business value and ROI from their investment in PagerDuty. **Key Responsibilities** Advocate for the Customer: + Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services. + Serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon. Strategic Leadership: + Develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth. + Uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises. + Understand and ability to articulate Operations Cloud value proposition and how PagerDuty helps corporations revolutionize their digital operations. + Develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth. Team Management: + Lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management. + Build and sustain a team of high performing leaders (Success Managers and Directors) who embody our values, establish trusted advisor relationships and focus on making every customer successful. + Instill operational rigor and consistency, as appropriate, to define and refine success manager engagement strategies, account management, and programs at scale. Retention and Growth: + Key metrics for this role are: gross revenue retention, net revenue retention, executive engagement, adoption, professional services, support and PagerDuty University. + Drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships. + Forecast renewals by working cross functionally with sales, renewals and operations. Data Analysis and Reporting: + Monitor key customer success metrics, identify trends, and use data to inform decision-making and improve processes. + Use adoption metrics to help CSMs understand where there is risk in their accounts and coach them through the use of playbooks to improve adoption. + Work with the Value Realization team to ensure each customer has a value realization study that is data driven and outcomes based. Cross-Functional Collaboration: + Effectively link business objectives in favor of continuous improvement. Present decision making situations that quickly allow cross functional teams to align and move forward in favor of deeper customer satisfaction. + Partner with other departments, such as sales, marketing, product, and engineering, to ensure a cohesive customer experience. Process Improvement / Managing Workload: + Establish a rhythm of the business that is consistent and predictable in running the business activities and change the business projects. + Continuously identify and implement improvements to customer success processes and tools to enhance efficiency and effectiveness. + Use Customer Success tools such as Salesforce, Gainsight, Gong, Tableau to manage the effectiveness of CSM plays, activities & renewals. **Basic Qualifications** + Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations. Frame and solve complex business problems. + Take on new challenges and the ability to work through uncertainty. Delivery high impacting contributions as well as pursue opportunities to influence decisions that impact customer value realization. + Proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills. + Experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness. + Understand and can apply Customer Journey frameworks to CSM tasks and responsibilities. + Minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company. + A four year degree or equivalent. + Demonstrated ability to manage customer accounts in conjunction with sales organizations. Consistently delivering against targets; reduce churn and downgrades, produce accurate forecasts, while maintaining a focus on cost to serve. + Exceptional leader of high integrity, intellect, and character who can set a clear vision for the group and plan, hire, manage, and inspire teams to achieve extraordinary results consistently quarter over quarter. Ability to collaborate effectively across the organization. **Preferred Qualifications** + A deep understanding of digital transformation in modern enterprises + Strong C-suite relationships in enterprises globally + MBA PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Atlanta office 3 times per week, so you can thrive in your new role and fully embrace being a Dutonian! The base salary range for this position is 180,000 - 275,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. **Hesitant to apply?** We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts (**************************************** ! **Where we work** PagerDuty operates a hybrid work model with offices (**************************************** in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we **cannot** employ candidates residing in: **Location restrictions:** **Australia:** Northern Territory, Queensland, South Australia, Tasmania, Western Australia **Canada:** Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon **United States:** Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming _Candidates must reside in an eligible location, which vary by role._ **How we work** Our values (************************************** guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. **What we offer** As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site (********************************************** . **Your package may include:** + Competitive salary + Comprehensive benefits package + Flexible work arrangements + Company equity* + ESPP (Employee Stock Purchase Program)* + Retirement or pension plan* + Generous paid vacation time + Paid holidays and sick leave + Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO + Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* + Paid volunteer time off: 20 hours per year + Company-wide hack weeks + Mental wellness programs *Eligibility may vary by role, region, and tenure **About PagerDuty** PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site (*********************************** and @pagerduty on Instagram. **Additional Information** PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy (****************************************** . PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

The Deposit Operations Manager guides all deposit operations teams for the Bank (i.e., wires, check processing, deposit services, lockbox, automated clearing house, online banking and treasury services, government reporting, deposit fraud loss mitigation, legal processing and research, policy and procedure maintenance and publications, etc.). Builds a team of leaders and subject matter experts in each operational discipline capable of assuming increased responsibilities to support succession planning. May lead the development and enhancement of systems through technology and automation, equipment, or training procedures or programs which will support products and/or services; may participate in various bank committees or bank wide user groups to represent operations department on training or system needs. Proactively participates in Bank efficiency and automation initiatives and provide operations information and expertise with a sense of urgency in support of deployment and improvement of process and/or products. ESSENTIAL DUTIES AND RESPONSIBILITIES Leads, mentors, and develops effective teams through communication and performance management. Monitors work queues and prioritizes work to ensure tasks are completed timely and accurately within the defined Service Level Agreement (SLA). Develops and implements best practices in the areas of payment systems processing, payment related fraud, and operational policies/procedures. Advocates for change and innovation across the enterprise and identifies and leads the implementation of enhanced products/services/solutions as well as processes to improve quality and efficiency without compromising service levels. Assists senior management with developing effective systems to ensure risks are identified, measured, monitored, and controlled and compliance requirements are adhered to and followed. Provides technical and professional assistance, support and troubleshooting for issues related to core and online banking solutions (including those related to treasury services), lockbox services, payment processing, item processing, exception processing, and reconciliation and settlement activities. Demonstrates experience and knowledge supporting, designing, and implementing deposit, payment systems, online banking/treasury, and branch operations solutions; including, maintaining a thorough understanding of the technical aspects of software applications utilized, transaction flow and payment processing, emerging products and solutions. Ensures compliance with FDICIA, audit, and payment network requirements (SWIFT, Visa, Mastercard, Nacha, etc.) Partners with Marketing to evaluate product performance and recommend changes to products or marketing strategy to optimize program performance and ensures changes are communicated to clients. Ensures all deposit, payment-related, online banking and treasury agreements, fee schedules, disclosures, and other client-facing forms are current and compliant with the appropriate regulations and rules. Develops and maintains department procedures and resources to ensure efficient processes, exemplary service, and business continuity. Ensures all annual client audits and corporate communications are performed and documented. Assists in the annual evaluation of deposit product and services pricing, updating as needed to remain competitive and profitable. Prepares and presents information for management and board reporting, audits and examinations, risk assessments, and other initiatives. Coordinates with Bank vendors when needed to resolve issues and assists with third party vendor management responsibilities. Coordinates with the Operations Team, Information Technology Team and Information Security Officer to escalate security issues to stop fraud activity; communicates and recommends fraud solutions to clients and for the bank. Understands and complies with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious client and/or account activity. ADDITIONAL RESPONSIBILITIES Demonstrates high degree of professionalism in communication, attitude and teamwork with internal and external clients. Demonstrates high degree of quality work, attendance and appearance Additional duties as assigned as it relates to the position SUPERVISORY RESPONSIBILITIES This position is responsible for supporting the oversight of critical deposit operations back office processing; leading a tenured team of 4-5 managers and 15-20 support specialists. MINIMUM QUALIFICATIONS 10 years banking deposit operations experience required with strong knowledge of digital and online banking products, payment systems (ACH, card, check, wire), lockbox services, operations risk management and regulatory requirements. Technologically inclined with extensive experience with Microsoft Office (Excel, PowerPoint, and Word), core banking systems and related products, awareness of digital trends, and bank industry technology. 7 years progressive leadership experience required. AAP certification preferred, but not required. Advanced to expert systems and application knowledge specific to financial services -- preferably the Fiserv suite of core operating systems and applications Advanced to expert knowledge of applicable financial services regulatory and compliance obligations, rules and regulations, industry standards and practices Advanced to expert project management and organizational skills; ability to create momentum, foster organizational change, and work with members of senior management Advanced communication, presentation and writing skills for internal and external audiences Possess an entrepreneurial business spirit, proactively takes initiative to identify solutions, and executes with a sense of urgency Ability to lead a team, generate enthusiasm for the bank and to create an environment in which employees are focused on high-quality client service Occasional travel required COMPETENCIES: Adaptability Communication Decision Making Initiative Innovation Organization Professionalism Results Orientated