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VP of Design
S.A. Comunale Co., Inc. 3.9
Operations vice president job in Barberton, OH
The primary function of this role is to provide managerial support nationwide to the Sprinkler Designers. The Company goal is to continuously grow the revenues of Sprinkler Operations while maintaining profits, satisfying customer's requirements and maintaining compliance with NFPA guidelines. This position reports to the VicePresident, Engineering & Operations and will require a close working relationship with the Sprinkler Design Technical Manager, Sprinkler Design and Blueprint room staff.
This job requires the ability and desire to work in a fast-paced multi-tasked environment with a focus towards administration, organization, reporting, data management, and customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include the following. Other duties may be assigned.
Manage designer schedules and contract deliverables
Develop S.A. Comunale BIM standards.
Interface with Project Managers to review design vs. labor deficiencies.
Daily scheduling of projects.
Development of start and completion dates for the designers and monitoring of progress.
Interface with customer coordination job specific.
Weekly / monthly reviews of all designers with technical manager.
Oversee current Branch Level Design Managers.
Interface and develop design / fabrication standards to increase efficiency in fabrication shop.
Continuing education seminars with design staff.
Interface with S.A. Comunale design training program.
Branch office visits.
Job site visits with design staff.
Be on NFSA committee.
Attend group functions with other contractors to gain new ideas.
SUPERVISORY RESPONSIBILITIES
Plan, direct, coordinate, and evaluate the activities and performance of the Sprinkler Design Managers.
QUALIFICATIONS
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School Diploma or GED is required.
15+ years of Construction design experience is required.
5+ years of experience in a management position is required.
Understanding of AutoCAD Products. AutoSPRINK and/or HyrdaTec systems is a plus.
Experience with Navisworks and basic knowledge of Revit is a plus.
BIM experience is required.
NICET level III Certification is a plus.
Knowledge of NFPA guidelines is a plus
Bachelor's degree in Engineering or similar field is required.
Travel is required.
P.E. License a plus.
Ability to problem solve is required.
Significant experience with Microsoft Office (i.e., Word, Excel, PowerPoint) applications is required.
Ability to think strategically, make sound decisions, and produce accurate and timely results is required.
Building positive working relationships with multiple levels of employees and management is required.
Demonstrating integrity and professionalism is required.
Demonstrating commitment to company values is required.
Excellent organizational skills are required.
Ability to follow-up on tasks and assignments in a timely manner is required.
Excellent written and verbal communications skills are required.
Ability to perform basic business mathematical functions is required.
Ability to work with minimal supervision is required.
Ability to work effectively in a team environment is required.
Complying with all operating policies, procedures, executed Plans, and Programs is required.
LANGUAGE SKILLS
Must have the demonstrated ability to effectively communicate, cooperate, and collaborate with multiple levels of employees, government agencies, customers, vendors and suppliers.
PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is constantly required to sit, stand, walk, talk, and hear. The employee is frequently required to climb, balance, lift, pull/push, stoop, kneel, crouch, crawl, reach, and use hands and fingers to move and/or feel objects. The physical strength rating of this position is classified as medium work which entails exerting 20 to 50 pounds of force occasionally, 10 to 25 pounds of force frequently, and/or a greater than negligible up to 10 pounds of force constantly to move objects. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and color vision. This position is exposed to a wide range of environmental conditions including indoors, outdoors, extreme hot/cold temperatures, fumes, odors, toxic conditions, dust, poor ventilation, humidity, loud noises, vibrations, and wet conditions. Eye, feet, head, and hearing protection may be required. Operation or a computer keyboard, telephone, hand calculator, and/or copier/fax machine are required. Operation of manual hand tools may be required. Understanding of addition and subtraction, simple math, advanced math (Calculus, Algebra, & Geometry), simple drawings, technical reports, technical instructions, layout work, legal documents, simple memos, and business letters is required. In addition, the employee must be able to write or present simple memos, summaries, business letters, speeches, and formal presentations.
#comunale
$112k-159k yearly est. 1d ago
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Director Customer Operations
360 Recruiter Accelerator
Operations vice president job in Cleveland, OH
Our client seeks an experienced Customer Operations leader to enhance satisfaction, streamline processes, and fuel growth-you'll be directing teams and syncing commercial strategies with priorities. This is an onsite role and relocation support is provided.
Key Responsibilities
Lead, coach mentor team to exceed customer expectations.
Cultivate customer relationships by uncovering potential for sustained growth opportunities.
Develop strategy for ongoing improvement and growth.
Monitor KPIs, analyze feedback, and implement improvements using data insights.
Manage budgets and scheduling.
Collaborate with sales, operations, and product teams for seamless customer experiences.
Requirements
Bachelor's degree
Background in Manufacturing, private label or co-manufacturing preferred.
Expertise in deal negotiation, commercial proposals, SIOP process and revenue delivery.
Leadership experience
Operations, Lean/continuous improvement background, preferred
Strong analytics, CRM proficiency, and financial acumen.
Excellent communication and cross-functional collaboration skills.
Relocation support is provided.
$99k-139k yearly est. 4d ago
Director of Call Center Operations
Trades Holding Co., LLC
Operations vice president job in Cleveland, OH
We are hiring a Director of Call Center Operations to lead and scale a growing, technology-enabled call center operation. This role is for a proven leader who can step in quickly, drive performance, and lead teams through growth and change.
This leader will own day-to-day operations while helping shape the future-state call center, managing managers, optimizing technology (ServiceTitan, AI, phone systems), and strengthening alignment between call center, dispatch, and field operations.
This is a hands-on, high-impact role requiring strong leadership, technical fluency, and operational discipline.
Key Responsibilities
Leadership & Team Management
Lead a multi-layered call center organization, including direct management of multiple team leads across locations.
Coach and train leaders and agents in real time; reinforce performance standards and accountability
Lead through change with clarity, consistency, and a positive, solutions-oriented approach
Build a high-performance, customer-focused culture
Operations & Performance
Own daily call center operations, ensuring efficiency, quality, and scalability
Drive best-in-class inbound and outbound performance in partnership with dispatch and field leadership
Align call handling, scheduling, and capacity to support revenue and customer experience
Identify gaps and implement process improvements quickly and effectively
Technology, AI & Phone Systems
Serve as a hands-on expert in ServiceTitan, including call workflows, reporting, and operational optimization
Leverage AI-enabled tools (QA, call analysis, automation, routing, forecasting, coaching) to improve conversion, quality, and efficiency
Manage and optimize multiple phone service providers, IVR, routing, overflow, and after-hours coverage
Ensure seamless integration across phone systems, ServiceTitan, and AI platforms
Partner with vendors and internal teams to drive continuous improvement and adoption
KPIs & Optimization
Own call center KPIs, including answer rate, booking/conversion, abandonment, AHT, schedule efficiency, and quality
Use data and reporting to drive accountability, coaching, and operational decisions
Translate insights into clear action plans for managers and teams
Change Management & Growth
Lead the call center through growth, transformation, and organizational change
Help design and implement the future-state call center structure, staffing model, and technology roadmap
Support hiring, onboarding, and training to scale effectively
Balance immediate execution with long-term operational strategy
Qualifications
Required:
7+ years of call center leadership experience in a performance-driven environment
Proven experience managing managers and frontline teams
Hands-on ServiceTitan experience (or similar)
Demonstrated experience using AI tools to improve call center performance
Experience working with multiple phone service providers
Strong understanding of call center KPIs and operational optimization
Experience leading teams through growth or change
Strong communication, analytical, and leadership skills
Preferred:
Experience in home services or field-service operations
Background in scaling or restructuring call center operations
Experience building SOPs, training programs, and performance frameworks
Benefits Start Day 1 of Employment!
Paid time off and paid holidays
Medical, dental, vision, life, and 401(k) match up to 4%
Founded in 1994, Trades Holding Company is a leading franchisee operator of four renowned residential home servicing brands: Mr. Rooter (plumbing), Mr. Electric (electrical), Rainbow Restoration (restoration services) and AireServ (HVAC). As the largest Mr. Rooter franchisee, we are committed to delivering top-tier plumbing, electrical, and water restoration services to our customers and communities across Ohio, Kentucky, and Indiana.
With nearly 400 full-time employees Trades is dedicated to fostering a superior career journey from apprenticeship to retirement. Our mission is to ensure the highest quality of service and customer satisfaction, reflecting our core values of excellence, reliability, and community support.
Trades Holding Company, LLC (dba Mr. Rooter, Mr. Electric, Rainbow Restoration and AireServ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$94k-150k yearly est. 4d ago
Senior Director Practice Operations
Crystal Clinic Orthopaedic Center 4.1
Operations vice president job in Fairlawn, OH
Provides enterprise-wide strategic, operational, clinical, and financial leadership across the orthopedic service line, including outpatient practices, hospital-based services, ambulatory surgery centers, and ancillary services. This role serves as a senior operational leader and trusted partner to executive leadership and orthopedic physicians, accountable for service line performance including quality outcomes, patient experience, access, physician engagement, financial results, and growth. This role advances organizational strategy by standardizing operations, optimizing access and throughput, driving quality and safety, and fostering high-performing teams to deliver patient-centered care.
Essential Job Functions/Accountabilities
Practice Strategy and Physician Partnership:
Leads the development and execution of the orthopedic service line and practice operations strategy aligned with organizational priorities. Serves as a senior operational partner and liaison to orthopedic physicians, physician leaders, and executive leadership. Co-facilitates physician practice management task force, ensuring physician input informs operational strategy.
Identifies growth opportunities, service enhancements, and market expansion initiatives based on market trends and organizational goals.
Operations Oversight and Performance:
Provides executive oversight of day-to-day operations for central scheduling and authorization functions and all orthopedic clinic operations. Ensures efficient patient flow, scheduling, access, throughput, and resource utilization.
Establishes, monitors, and improves key performance indicators related to access, productivity, quality, patient experience, and financial performance. Standardizes workflows, policies, and procedures to ensure consistency, scalability, and operational excellence.
Financial Management:
Develops, manages, and oversees service line and practice budgets, including forecasting, revenue, expense, and capital planning.
Monitor financial performance including volumes, margins, productivity, and cost management initiatives. Analyze clinical, operational, and financial data to drive informed decision-making and performance improvement.
Quality Safety & Compliance:
Partners with clinical, quality, risk, and compliance leaders to drive quality improvement and patient safety initiatives. Ensures compliance with all regulatory, accreditation, licensure, HIPAA, OSHA, and organizational requirements.
Monitors quality metrics, outcomes, and patient experience scores; lead corrective action and improvement efforts as needed.
Growth and Organizational Cooperation:
Partners with senior leadership and physicians to evaluate growth, expansion, and access optimization opportunities. Collaborate with Nursing, HR, IT, Finance, Quality, Patient Experience, and other departments to align orthopedic operations with organizational strategy.
Establishes and maintains policies and governance structures that support sustainable growth and performance.
People Leadership and Development:
Recruits, leads, coaches, and develops orthopedic administrative and operational leaders. Builds leadership capability and succession planning to support long-term organizational success.
Fosters a high-performance culture that promotes accountability, engagement, collaboration, and continuous improvement. Supports recruitment, onboarding, development, and retention of physicians, advanced practice providers, and staff.
Other Responsibilities:
Complete additional duties as needed in support of smooth, patient-centered clinic operations.
All other duties not specifically assigned.
Position Requirements
Education: Bachelor's Degree required, in health-related field preferred; MBA, MHA or MHSA highly preferred.
Experience: 7-10 years of demonstrated leadership and management experience required; four (4) or more years' experience in outpatient operations management and experience managing multiple healthcare clinic locations; in-depth experience working with multiple providers and a large non-provider staff preferred; proficient knowledge of the clinic's equipment and supplies necessary to deliver quality patient care.
Technical Skills: Proficient in Word, Excel, PowerPoint programs; Basic knowledge of Orthopaedic, Sports, Emergency Department (ED) medicine, and Plastics and medical terminology; demonstrated business acumen; general financial analysis skills; excellent interpersonal skills; demonstrated excellent supervisory skills; good problem solver, independent thinker and detail oriented.
Key Competencies: Patient-centered leadership with a strong commitment to quality, safety, and outcomes. Strategic, operational, and financial acumen within complex healthcare environments. Emotional intelligence with the ability to build trust, influence physicians, and navigate complex organizational dynamics. Data-driven decision-making with the ability to translate insights into actionable strategies. Change management expertise with demonstrated success leading transformation and standardization. Collaborative, transparent leadership style that fosters engagement and accountability.
Certifications/Licenses/Registrations: Current or previous license to practice as registered nurse in the State of Ohio preferred.
Build Your Career with Crystal Clinic Orthopaedic Center
At Crystal Clinic, people come first-patients and team members alike. Whether you're starting your career or bringing years of experience, you'll find a supportive environment where you can grow and make a real difference. Join our 5-star team of experts in orthopedics and plastic/reconstructive care, with over 50 board-certified physicians and 15+ locations across Northeast Ohio.
What We Offer:
Comprehensive Medical, Dental & Vision
100% Employer-Paid Life, Short- & Long-Term Disability
401(k) + PTO
Voluntary Pet, Home, and Auto Insurance Benefits
Tuition Reimbursement
Employee Assistance & Wellness Programs
$133k-184k yearly est. 2d ago
Vice President Operations
Surety HR, Inc.
Operations vice president job in Wadsworth, OH
The VicePresident of Operations is responsible for overseeing daily manufacturing, logistics, and workforce operations within a high-volume plastics extrusion environment. This role ensures efficient production planning, timely shipping, accurate inventory management, and effective labor oversight to support operational excellence and customer satisfaction.
Key Responsibilities
Production & Manufacturing Operations
Plan and coordinate production schedules for 14 extrusion lines, aligning output with purchase orders and employee availability.
Ensure accurate printing and application of product labels, maintaining compliance with specifications and quality standards.
Monitor production efficiency and adjust schedules as needed to meet operational demands.
Shipping & Logistics
Schedule and process 3-5 full truckload (FTL) shipments per week.
Manage and process 5-10 less-than-truckload (LTL) shipments per day.
Coordinate with carriers and internal teams to ensure timely and cost-effective shipments.
Procurement & Inventory Management
Order and manage monthly raw material requirements based on production needs and supplier lead times, including:
200,000-400,000 lbs of PVC
Approximately 50,000 boxes across 8 SKUs
Approximately 50,000 cores across 8 SKUs
Foam, foils, tape, and related materials
Approximately 400 skids per month
Maintain adequate inventory levels while minimizing waste and excess stock.
Workforce Management
Lead the hiring and interviewing of all temporary workers to support production demands.
Assist with employee disciplinary actions in accordance with company policies and labor regulations.
Support timekeeping and payroll accuracy by reviewing time clock records and verifying employee hours.
Qualifications & Skills
Proven leadership experience in manufacturing or industrial operations, preferably within plastics or extrusion environments.
Strong knowledge of production planning, logistics, and inventory control.
Experience managing high-volume raw material procurement and shipment coordination.
Demonstrated ability to lead, interview, and support hourly and temporary workforce populations.
High attention to detail, strong organizational skills, and the ability to manage multiple priorities simultaneously.
5+ years of experience in a leadership role within a manufacturing company
Bachelors degree minimum
$102k-173k yearly est. 5d ago
Chief Executive Officer
The Kendal Corporation 4.3
Operations vice president job in Westlake, OH
Join Us in Shaping the Future: Kendal at Home Seeks a Collaborative Chief Executive Officer (CEO) to Lead the Organization's Next Chapter.
Are you a visionary leader passionate about enhancing the quality of life for individuals as they age in place? Kendal at Home-a nationally recognized, not-for-profit organization rooted in Quaker values-invites you to apply for the role of Chief Executive Officer (CEO).
Why Kendal at Home? We're not just about numbers; we're dedicated to making a meaningful impact. As a leader in the field, we prioritize mission-driven results and ensure our resources directly benefit those we serve.
What You'll Do:
Lead with purpose across all operational aspects of the organization.
Establish and drive long-term strategic goals and sustainable growth.
Maximize opportunities from the Affiliate partnership growth the Kendal System
Demonstrate versatility by actively engaging in a wide range of operational, administrative, and strategic tasks.
Inspire innovation, efficiency, and collaboration among our dedicated team. -
Champion exceptional service delivery to our valued members,
Aligning our vision and mission with the needs of the community.
Who You Are: A strategic thinker ready to immerse yourself in our daily operations, actively contributing to the advancement of our mission, engaging with all levels of our organization, fostering sustainable growth, ensuring financial soundness, and optimizing investment. Given Kendal at Home's lean executive structure, the CEO must be comfortable operating in a hands-on capacity, frequently stepping into multiple functional roles as needed to ensure organizational success. You'll be accountable to the Board of Directors and collaborate closely with other leaders within The Kendal Corporation and the Kendal System to shape the future of aging in place.
Qualifications:
Strong foundation in business acumen with a deep understanding and compassion for delivering services to older adults.
Comprehensive knowledge of the evolving landscape of senior health care and aging services, focusing on the life plan at home business model and actuarial principles.
An advanced degree in healthcare, business administration, finance, or law is preferred; however, proven experience and demonstrated behavioral competencies will be highly regarded.
Extensive professional experience in leadership roles.
High emotional intelligence with a strong emphasis on building relationships and community connections.
Proven strategic thinking and problem-solving skills.
Excellent communication abilities, both written and verbal.
We invite qualified candidates to apply and join a team dedicated to making a positive impact in the lives of older adults. If you're ready to make a difference and lead with compassion, we want to hear from you!
Join our Kendal at Home team and experience an exceptional benefits package designed to enhance your health, well-being, and financial security. We are deeply committed to nurturing the health and happiness of our employees. Take advantage of benefits that empower both your personal and professional journey!
Kendal at Home is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$121k-214k yearly est. 5d ago
Sr Operations Plastic Manufacturing Manager
Hunter Recruiting
Operations vice president job in Wooster, OH
The Sr Operations Manager (Plastics) is responsible for leading the plastics manufacturing division within a high-volume production environment. This role partners closely with plant leadership to drive safety, quality, delivery, and cost performance, while overseeing supervisors and frontline teams across 3 shifts. The ideal candidate is a hands-on leader with plastics manufacturing expertise who can foster a strong team culture, develop talent, and ensure operational excellence.
Sr Operations Manager (Plastics) Responsibilities:
Lead safe, compliant, and efficient plastics manufacturing operations.
Oversee supervisors and operators across production, assembly, blow molding, injection molding, and quality.
Develop and implement strategies to improve efficiency, reduce costs, and enhance production results.
Ensure on-time delivery and production metrics are consistently met.
Collaborate with Quality, Engineering, Scheduling, Supply Chain, and Safety teams to achieve plant objectives.
Manage staffing levels, workforce planning, and budget targets.
Coach and develop supervisors and staff to strengthen engagement and team performance.
Review operational data and reports to identify improvement opportunities.
Serve as an active member of the manufacturing leadership team and support special projects.
Sr Operations Manager (Plastics) Requirements:
Bachelor's degree in Engineering/ Business, or a related field preferred.
3 - 10 years of supervisory experience in a team-based environment.
Experience in a process-oriented, customer-focused, quality-driven production setting.
Proven leadership experience in plastic manufacturing required.
Strong knowledge of blow molding, injection molding, and plastics processing.
Lean/Six Sigma or continuous improvement experience strongly preferred.
Demonstrated ability to drive cultural change, build strong teams, and improve morale.
Hands-on leadership style with the ability to engage directly on the production floor.
Occasional overnight travel required.
$103k-147k yearly est. 2d ago
Global IMS Sales Director - Cloud & Data Center Transformation
Accenture 4.7
Operations vice president job in Cleveland, OH
A leading consulting firm is seeking a seasoned sales professional to drive business expansion in Infrastructure Managed Services. You will pursue deals across Data Center, Cloud, and Network Services, utilizing your expertise to develop impactful solutions for major clients. The ideal candidate has over 10 years of experience in sales and a successful track record in managing large pipelines. This role offers competitive compensation with additional incentives and opportunities for career growth.
#J-18808-Ljbffr
$141k-199k yearly est. 5d ago
Director of Operations
Host Pros LLC
Operations vice president job in Cleveland, OH
Host Pros is Northeast Ohio's #1 short-term rental management company, operating 80+ high-end vacation rentals and growing rapidly. We're known for our four core values: Don't Compete, Dominate • Always Be Curious • It's Never Just Business • Unreasonable Hospitality.
We're looking for a strong, people-focused Director of Operations to lead our Cleaning, Maintenance, Guest Experience, QC/Onboarding, and field teams while ensuring exceptional experiences for guests and property owners.
What You'll Do
Lead and develop the Operations Team (cleaning, maintenance, guest experience, runners).
Hold team members accountable and maintain a culture of ownership, clarity, and high expectations.
Communicate proactively with clients; handle escalations with professionalism and calm.
Ensure every property meets Host Pros' standards for quality, safety, and hospitality.
Oversee turnovers, maintenance workflows, guest support, and property technology (locks, cameras, apps).
Manage vendor relationships; recruit and evaluate teams and tradespeople.
Anticipate issues before they happen (weather, seasonality, property quirks).
Lead operational meetings and drive process improvements as we scale 50%+ in the next year.
What Success Looks Like
Review scores of 9.70+ across 80+ listings
Smooth, predictable operations with minimal surprises
Direct reports consistently hitting goals
High client satisfaction and trust
Strong team alignment with Host Pros values
What We're Looking For
Leadership & Communication
Proven experience managing people in a fast-paced, service-focused environment
Strong communicator; confident having hard conversations
High emotional intelligence and calm under pressure
Skills & Experience
Operations, hospitality, STR, or property management experience preferred
Strong problem-solver; comfortable making decisions independently
Tech-savvy and quick to learn new platforms
Basic knowledge of home systems (HVAC, plumbing, electrical) a plus
Logistics
Based in Northeast Ohio with reliable transportation
Works Wednesday-Sunday; available for urgent issues
Compensation & Benefits
$70,000-$80,000 base salary
Performance-based bonus
Health, dental, vision insurance
Paid time off
$70k-80k yearly 4d ago
Operations Manager
Textbook Painting
Operations vice president job in Cleveland, OH
THE OPPORTUNITY: Textbook Painting is seeking a strategic Operations Manager to lead our field operations team. We're at an exciting growth stage and need a leader who can help us scale while maintaining the quality and culture that got us here. This is a senior leadership role that requires a strategic mindset, the ability to build and implement systems with long-term ROI, and a talent for developing leaders who can scale with the company.
You will report directly to the President and have meaningful influence on company strategy and direction. The primary focus is people development, systems improvement, capacity planning, and ensuring the company hits its short and long-term goals.
PRINCIPAL RESPONSIBILITIES:
Lead and develop middle managers through weekly 1:1s and coaching
Own operations P&L through Gross Profit-drive profitability through labor efficiency and smart resource allocation
Build scalable systems for quality control, safety, and operational efficiency
Partner with Sales, HR, and Finance to solve cross-functional challenges
Manage vendor relationships and negotiate favorable terms with paint suppliers
Plan workforce capacity to meet seasonal demand fluctuations
Oversee effective safety and accident prevention programs to ensure all reasonable action are taken to prevent accidents and injuries
Manage and recruit sub-contractors to ensure work meets quality standards
IDEAL CANDIDATE:
3+ years operations management experience; field-service or trades industry preferred
Experience as a "manager of managers"-leading supervisors and team leads
Demonstrated P&L ownership with financial accountability
Track record of implementing operational systems with long-term ROI
Strong analytical mindset-uses data to inform decisions
WHAT WE OFFER:
$90,000.00 - $125,000.00 from salary and performance based bonus opportunities
Health, dental, and vision insurance
401(k) with company match
PTO and paid holidays
Professional development budget
Real authority to make decisions and shape the operation
ABOUT TEXTBOOK PAINTING:
We're a residential painting company serving Greater Cleveland for almost 20 years. With approximately 35 field staff and a growing office team, we've built our reputation on exceptional customer service and investing in our people. Our services include interior painting, exterior painting, and cabinet refinishing.
Awards & Recognition:
Crain's Cleveland Business Top Employer
Inc. 5000 Fastest Growing Companies
Weatherhead 100
Our Core Values:
1. Follow the Golden Rule and build lifelong relationships
2. Take pride and ownership in everything you do
3. Continually learn and teach others
4. Face challenges and obstacles like a buffalo-head on
5. Lead with a servant's heart and a team-first attitude
$90k-125k yearly 4d ago
Senior Director of Agency Evolution
Keystone Agency Partners 3.9
Operations vice president job in Cleveland, OH
Keystone Agency Partners (KAP) is a rapidly growing insurance brokerage platform that acquires and partners with independent insurance agencies throughout the United States. KAP provides best-in-class services and capital investment that unlocks potential and delivers outsized and profitable growth within its platform agencies. Keystone Agency Partners was founded in 2020 in partnership with Keystone Insurers Group, Inc. and affiliates of Bain Capital, LP. For more information please visit: *******************************
Senior Director of Agency Evolution
Position Summary:
The Senior Director of Agency Evolution is a strategic leadership role focused on accelerating growth across a network of agency partners through peer collaboration, sales enablement, and operational consulting. This individual will lead high-impact mastermind-style groups, oversee producer training programs, and facilitate strategic planning engagements. The ideal candidate is a seasoned business consultant with deep experience in agency operations, sales development, and financial performance analysis.
Key Responsibilities:
CEO Peer Exchange Groups (IMPACT Groups) - 50% of Role
Facilitate and lead mastermind-style groups of agencies, meeting twice annually for full-day sessions.
Guide agencies through structured discussions on business performance, staffing, financials, and strategic challenges.
Manage logistics and growth of the program, expanding from 4-5 groups to 6+ network partner groups and 2-4 platform partner groups.
Ensure each agency receives focused "hot seat" time to present and receive peer feedback.
Producer Training Program (Top Speed) - 30% of Role
Oversee design and quality control of a 12-month sales training program for producers.
Coordinate with vendors, tech platforms (e.g., CoachAccountable, Smartsheet), and internal staff to ensure program excellence.
Support live training events and cohort launches (3-4 per year), including on-site facilitation.
Assist with program operations.
Strategic Planning Engagements - 20% of Role
Conduct on-site strategic planning sessions with platform partners.
Analyze agency books of business, staffing structures, payroll, and financials.
Develop actionable growth strategies and identify operational bottlenecks and hiring needs.
Other duties as assigned.
Qualifications:
Bachelor's degree preferred, but not required
Minimum 7+ years in agency operations, sales leadership, or consulting
Proven track record in growth strategy, financial analysis, and organizational development
Experience in insurance industry consulting (e.g., Reagan, Excensure, or similar) highly preferred
Strong facilitation and coaching abilities
Excellent analytical and strategic thinking skills
Comfortable managing multiple stakeholders and vendor relationships
Ability to wear multiple hats and thrive in a dynamic, entrepreneurial environment
Flexible to travel domestically up to 20% for live engagements and on-site arrangements
Ability to pass a criminal background check, as permitted by law
Physical Requirements
Frequently sit, stand and walk
Regularly required to talk or hear
Frequently required to use hands or fingers to handle or feel objects, tools or controls
Occasionally required to climb or balance, stoop, kneel, crouch or crawl
Occasionally lift and/or move up to 25 pounds
Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus
The noise level in the work environment is usually moderate
Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary
Office Location: 425 Literary Road, Cleveland, OH 44113 (Hybrid Work Options)
Salary Transparency Statement: In accordance with state and local pay transparency laws, we will provide the applicable salary range upon request to candidates who reside in jurisdictions where such disclosure is required.
Benefits:
Competitive Compensation Package
Health Insurance Plans (PPO, HSA, Copay Options)
Dental Insurance
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off
Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
$121k-176k yearly est. 1d ago
SVP, Private Banking Division Manager, Cleveland
Dollar Bank, FSB 4.1
Operations vice president job in Cleveland, OH
The Private Banking Business Unit Head for Dollar Bank's Cleveland Market will have primary responsibility to significantly grow the Private Banking loan and deposit portfolio in Northeast Ohio. Execution will occur by providing a high-level of service to existing customers to ensure retention and growth of relationships and through acquisition of new customers. The Division Manager will also be responsible for leading and developing a high performing lending/sales team of loan officers, underwriter(s), and administrators in the Northeast Ohio market.
Qualifications:
Bachelor's Degree required. Will consider commensurate experience. MBA or relevant financial professional license/certification preferred.
Minimum 5 years of direct leadership and management experience of professional employees required.
Proven networking skills with high-net-worth clients and centers-of-influence (i.e., attorneys, CPAs, and wealth managers). Engagement is paramount to increasing Bank visibility in the market and communities we serve.
Strong analytical skills with the ability to analyze business and individual financial statements and tax returns.
Ability to execute sound judgement and decision making that is always in the best interest of the Bank and customer.
Exceptional verbal and written communications.
Ability to plan strategically and execute goals. (Goal targets are assigned and SVP will be responsible for plan development and leading a team and individuals to meeting targets.
Ability to pivot and adjust as markets change and the Bank's priorities change.
Lead by example as a role model of appropriate time management and professional demeanor.
Team player mentality
Savvy and disposition to work with and build relationships with Senior Management team in Cleveland and Pittsburgh Markets, and with all lenders and administrators Bank-wide.
Proven track record of underwriting both commercial and retail loans.
Proficient knowledge of products and services offered by financial institutions, including Dollar Bank.
Principle Activities and Duties:
Management of the Private Banking loan and deposit portfolio in Northeast Ohio to include developing a department business plan and setting and monitoring goals for the department, officers and supporting personnel.
Responsible for ensuring the operational integrity of the Division. This covers, among other things, preparation of accurate and professional loan proposals for review and approval by Senior Management and the Credit Committee, as well as managing pricing and fees; collections; and complying with government regulations for retail and commercial products.
Ensure collaboration between Private Banking lenders and Dollar Bank managers and lenders in other business units, including branch personnel, with respect to referrals and calling efforts
Collaborate with the Marketing Department to create collateral reflective of the benefits of banking with Dollar Bank.
Generate leads for Private Banking, as well as for business units.
Assist Private Banking Lenders and colleagues in other business units with closing business, when needed.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Compensation: 170,000- 220,000
$137k-182k yearly est. 5d ago
Operations Manager
Alpha Space Control Company
Operations vice president job in Akron, OH
Operations Manager - Pavement Marking Operations
The Operations Manager is responsible for driving the overall success of our pavement marking branch by overseeing daily operations, developing strong customer relationships, and leading a team of skilled road striping professionals. This role requires a solid background in construction estimating and project management, combined with a strategic, entrepreneurial mindset. Through exceptional leadership and an unwavering commitment to quality, the Operations Manager will grow the branch's market presence and establish it as the preferred provider of high-quality pavement marking services in the region.
Key Responsibilities
Customer Relationship Management
· Build and maintain long-term relationships with paving companies, contractors, municipalities, and other key clients.
· Serve as the primary representative of the branch, reinforcing a reputation for reliability, professionalism, and quality service.
Business Development
· Identify and pursue new business opportunities within the region to expand the customer base.
· Leverage industry knowledge, market trends, and professional networks to secure projects where pavement marking services are needed.
Team Leadership
· Recruit, train, and lead a team of ethical, skilled, and motivated pavement marking professionals.
· Foster a collaborative, safe, and productive work environment with clear expectations and accountability.
· Oversee crew scheduling and ensure teams are fully prepared to meet project deadlines while minimizing operational risk.
Project Management & Estimating
· Accurately evaluate job requirements and prepare competitive, profitable estimates and bids.
· Monitor project schedules, labor, and material usage to ensure profitability, quality, and timely completion.
Safety & Compliance
· Champion safety initiatives and ensure compliance with OSHA, DOT, and company safety standards.
· Conduct regular safety meetings, audits, and inspections to maintain a safe working environment.
Required Qualifications
· 5+ years of experience in construction or the pavement marking industry
· At least 3 years of experience in estimating, project management, or a leadership role
· Proven ability to build and maintain strong customer relationships based on trust and service quality
· Strong estimating and cost-control skills in construction or pavement marking projects
· Demonstrated experience leading and motivating high-performing teams
· Knowledge of OSHA regulations, DOT requirements, and construction safety best practices
· Excellent communication, problem-solving, and negotiation skills
Preferred Qualifications
· Bachelor's degree in Construction Management, Business, or a related field (or equivalent experience)
· Prior experience in pavement marking or road construction
· Familiarity with estimating software and project scheduling tools
Benefits
· Health Insurance
· Dental Insurance
· Vision Insurance
· 401(k) Retirement Plan
$64k-104k yearly est. 2d ago
Operations Manager
Allstem Connections
Operations vice president job in Cleveland, OH
The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in food and beverage manufacturing.
Responsibilities
Establish and maintain business standards for accuracy, productivity and reliability
Manage the daily plant operations for shipping & receiving, and production
Introduce new equipment, products and processes
Ensure regulatory, compliance and regulations
Manage production floor cleanliness
Qualifications
3+ years of experience in leadership role
Strong organizational and communication skills
Strong ability to multitask
Comfort working with multiple groups within business
$64k-104k yearly est. 5d ago
Operations Manager
Reese Consumer Health
Operations vice president job in Cleveland, OH
Operations Manager - Reese Brands
At Reese Consumer Health, we put Consumers First! Our diverse product portfolio includes category leading brands such as Reese's Pinworm , Reese's Colotest and new brands such as LiceGuard As Reese focuses on an aggressive growth strategy, we are looking for a technical and insight driven Operations Manager to help take our business to the next level.
Founded in 1907 and headquartered in Cleveland, Ohio, Reese Consumer Health is a consumer-first, insight-driven company with nearly 120 years of expertise in manufacturing, marketing, and collaborating with retailers. Reese helps organizations create innovative OTC products and supplements, leveraging deep industry knowledge to deliver high-quality solutions across the healthcare sector. With an expanding portfolio of brands, Reese is committed to driving consumer health innovation through omnichannel strategies that reach a wide range of consumers across multiple retail and distribution channels.
POSITION SUMMARY:
The ideal candidate is a results-oriented Operations Manager who will provide hands-on leadership for our manufacturing facilities. Reporting to the Director of Operations, this role is responsible for the oversight of the Production and Maintenance functions across two manufacturing plants.
The Operations Manager will drive operational excellence by managing Production Supervisors and leading a total team of 30-40 employees. The primary objective of this role is the execution of daily plant operations, delivering on Reese's core goals regarding Safety, Quality, Delivery, Productivity, and Cost.
RESPONSIBILITIES:
Achieve monthly and annual operating plan as defined by the Operations KPIs and company financial goals.
Provide visible, hands-on leadership across two plant locations, ensuring consistent communication and policy enforcement at both sites.
Own the talent lifecycle for the facility by partnering with HR to interview and hire top talent, while implementing training matrices that upskill staff and ensure a flexible, cross-trained workforce to cover production needs.
Directly manage, coach, and develop Production Supervisors, empowering them to lead their shift teams effectively.
Foster a high-performance culture among the 30-40 employee workforce, managing performance reviews, training matrices, and disciplinary actions when necessary.
Facilitate daily operations meetings to align the team on shift goals, immediate issues, and production targets.
Champion a safe work environment by ensuring compliance with applicable regulations, implementing high standards, and driving a continuous improvement mindset across the team.
Maintain audit readiness within a GMP-regulated environment by enforcing strict adherence to Reese's Quality Management System, including production records, labeling processes, line clearance, housekeeping standards, and PPE protocols.
Consistently execute on strong production schedule attainment. Optimize resource allocation and capacity planning (equipment, personnel, and materials) to support.
Ensure Production delivers on customer expectations for On-Time Delivery (OTD) and Fill Rate.
Oversight of the Maintenance function, ensuring preventive maintenance (PM) schedules are executed to minimize unplanned downtime.
Apply Continuous Improvement and Lean practices such as standard work, 5S, problem solving, and root cause analysis to improve Operational KPIs.
Drive improved asset utilization by tracking Downtime and OEE (Overall Equipment Effectiveness) trends and implementing improvement initiatives.
Act as a collaborative leader, working with Quality, Supply Chain, HR, Finance, and Sales/Marketing to solve business challenges and meet Reese's goals.
REQUIREMENTS:
Bachelor's degree in Business, Engineering, Supply Chain, Industrial Management or related discipline. In lieu of degree, 5 years of experience in related work.
3-5 years management experience in manufacturing environment required
Experience managing Front Line Supervision required
Ability to handle multiple priorities simultaneously
Strong communication and people leadership skills
Proficient knowledge of MS Office (Word, Excel, PowerPoint)
Job Type: Full-time
SKILLS:
Collaborative mindset with agency, digital, and sales partners.
Strong technical and system management skills.
Analytical rigor (research assessment, business performance data, financial assessments).
Ability to assess, develop and implement innovative business solutions.
Proven ability to work cross-functionally and lead teams.
Collaborative, strong team player.
Strong interpersonal/communications skills.
Timeline/critical path management.
Strong verbal and written communication skills with internal and external stakeholders and technical and non-technical audiences.
Reese Consumer Health offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefits packages may vary depending on the position.
SCHEDULE DEMANDS:
General schedule is an 8-hour Monday - Friday assignment. Employee must be willing to work additional hours as required, including early mornings, and/or weekends.
Reese Pharmaceutical is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.
$64k-104k yearly est. 2d ago
Operations Manager
Brighton Solutions, Inc. 4.4
Operations vice president job in Cleveland, OH
Brighton Solutions is partnering with a high-performing commercial services organization to identify an Operations Manager who will play a critical role in leading day-to-day operations and driving long-term operational excellence.
This is a hands-on leadership opportunity for someone who thrives in fast-paced production environments and enjoys building strong teams, efficient processes, and scalable systems. As Operations Manager, you will oversee all aspects of facility operations, including production, logistics, maintenance, safety, and people leadership. You will work closely with senior leadership to implement operational strategy, improve performance, and support initiatives that span both short- and long-term horizons.
What You'll Do
Lead and support supervisors and hourly staff
Oversee daily production, workflow, and logistics
Ensure safety, quality, and regulatory compliance
Coordinate maintenance and equipment care
Support hiring, training, and performance management
Drive productivity and continuous improvement
What We're Looking For
3-5+ years of supervisory or plant leadership experience
Background in production, laundry, manufacturing, or similar operations
Strong communication and people leadership skills
Comfortable in a fast-paced, hands-on environment
High school diploma or associate degree preferred
$50k-70k yearly est. 2d ago
BCBA Regional Director
Talently
Operations vice president job in Cleveland, OH
Salary: $100,000+ depending on experience
Skills: ABA Treatment Plans, Clinical Supervision, BCBA Certification, Leadership, Communication
About the Health Care Company / The Opportunity:
A leading provider in the health care industry, our client is dedicated to delivering personalized Applied Behavior Analysis (ABA) therapy to children and adolescents diagnosed with Autism Spectrum Disorder (ASD). As a BCBA Regional Director, you will join an expanding team focused on responsible and sustainable growth, making a significant impact on the lives of families through evidence-based treatment and hands-on collaborative care. This opportunity offers a flexible hybrid schedule, comprehensive benefits, and individualized mentorship to support your professional development and leadership journey in a dynamic clinical environment.
Responsibilities:
Develop, monitor, and oversee ABA treatment plans to meet individualized client needs.
Provide direct clinical supervision to behavior technicians and Case Supervisors, ensuring quality service and adherence to best practices.
Guide staff in implementing treatment and behavior plans, including conducting Functional Behavior Assessments (FBAs).
Establish, monitor, and update program goals, protocols, and measurement systems regularly.
Supervise and educate parents, adjusting treatment plans in response to authorized hours and parent feedback.
Address client, family, and staff issues in a timely manner, escalating as appropriate to management.
Prepare and submit progress reports to clinical leadership in accordance with established standards.
Lead staff mentorship initiatives to support retention, growth, and ongoing training.
Must-Have Skills:
Master's degree in psychology, child development, special education, applied behavior analysis, or related field.
BCBA certification or licensed healthcare professional (as required by state regulations).
Demonstrated experience in clinical supervision within ABA therapy settings.
Exceptional communication, organization, and leadership skills.
Strong commitment to upholding the organization's mission and vision.
Nice-to-Have Skills:
Minimum of 2 years' experience in Applied Behavior Analysis.
Proficiency in developing behavior reduction goals and behavior-analytic skill acquisition plans.
Prior hands-on experience as a Behavior Technician or Case Supervisor implementing ABA treatment plans.
Experience with electronic documentation systems such as CentralReach.
Knowledge of current research and best practices in ABA therapy.
$100k yearly 4d ago
Pharmacy Operations Manager
Walgreens 4.4
Operations vice president job in Cleveland, OH
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
Operations
Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
Accountable for completion of non-clinical patient calls.
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
People & Performance Management
Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Training & Personal Development
Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
Communication
Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
Basic Qualifications
High School Diploma, GED, or equivalent.
PTCB or ExCPT certification (except in Puerto Rico).
Has one year of work experience as a pharmacy technician in a retail or hospital setting.
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
Requires willingness to work flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
Preferred Qualifications
Previous people management/ leadership experience.
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: Hourly
$22.5-31 hourly 2d ago
Channel Operations Manager
Keyfactor
Operations vice president job in Independence, OH
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Title: Channel Operations Manager
Location: United States; Remote, EST
Experience: Mid-Senior Level
Job Function: Business Transformation
Employment Type: Full Time
Industry: Computer and Network Security
Job Summary
We'relooking for a Channel Operations Manager who wants to build and scale the systems, processes, and data that power Keyfactor'sglobal channel motion.
The Channel Operations Manageris responsible formanaging,optimizing, and improving the systems, processes, and data that support Keyfactor'sglobal channelgo-to-marketmotions. This role is part of the RevOpsorganization (Business Transformation) and focuses on operational excellence rather than direct partner engagement.
The person in this rolewill own the day-to-day administration and enhancement of the Partner Portal,maintaindata quality for partner program operations, ensure channel-related CRM processes are functioning effectively, and support reporting needs for channel leadership. Acting as a critical operational resource, the Channel Operations Manager collaborates closely with CAMs,Operations,Finance and Business Analytics to drive scalable, efficient processes and high-quality data that enable informed business decisions. This is a global role, working with US, EMEA and APAC teams
Applicants must hold US citizenship or US permanent resident status.
Job Responsibilities
Partner Portal Operations & Optimization
Oversee the day-to-day functionality, performance, and user experience of the Partner Portal.
Partner with the Business Analytics team for advanced reporting requests and datadeep-dives.
Prepare insights that support decision-making for the SVP and VP of Channel Sales.
Cross-Functional Collaboration
Act as the operational right hand to SVP/VP Channel, ensuring alignment on priorities, program needs, and process enhancements.
Participate in cross-departmental initiatives related to system integrations, partner experience improvements, and revenue enablement.
Providesubject-matterexpertiseon channel operations during cross-functional project planning and execution.
Implement system updates, enhancements, and configuration changes to improve usability and partner engagement.
Coordinate feedback from Channel Account Managers (CAMs) and internal stakeholders toidentifyimprovements and manage a backlog of portal enhancements.
Develop andmaintaindocumentation, user guides, and internal enablement materials for portal functionality.
Channel Process Optimization
Champion process improvements across channel and resale workflows to support scalability and operational excellence.
Partner with cross-functional teams (Channel Sales, Sales Ops, IT, Finance, Legal) to refine systems and processes related to partner onboarding, deal registration, renewals, and program compliance.
Ensure alignment with broader RevOps standards, system architecture, and governance requirements.
CRM & Systems Management (Salesforce & Related Tools)
Support administration and optimization of Salesforce channel-related objects, workflows, and reporting structures.
Ensure accuracy of channel data, including partner records, tier assignments, program compliance, and account mapping.
Troubleshoot system issues, coordinate fixes with IT/CRM teams, and test updates prior to deployment.
Maintain system rules, validation, and data governance for channel-related fields andautomations.
Partner Program Administration
Maintainaccuratepartner program tiering according to program rules and criteria.
Support program audits and ensure partner compliance with program requirements.
Coordinate updates to partner program assets and information in relevant systems, including the Partner Portal and internal documentation.
Reporting & Insights
Build andmaintainbasic operational reporting for Channel leadership (e.g., partner tiering, portal usage, deal registration trends).
Strong analytical skills.
Self-motivated with the ability to manage projects to completion with minimal oversight.
Able to thrive in a fast-paced, deadline-driven environment.
Demonstrated ability to influence, motivate, and mobilize team members and business partners.
Ability to use original thinking to translate goals into the implementation of new ideas and design solutions.
Minimum Qualifications, Education, and Skills
High School diploma, or equivalent experience.
Strong business and technology acumen.
Experience managing or participating in cross-functional projects.
Strong knowledge of Microsoft Operating Systems and products.
Significant experience in a similar role.
Strong company software technology knowledge.
Significant Salesforce experience or another CRM.
Experience managing or working with Partner Portals or similar partner-facing platforms.
Proficient in Microsoft Windows and Office.
Strong oral and written communication skills.
Strong organizational, multi-tasking, and time management skills.
Strong collaboration skills within a team and other areas.
Strong interpersonal skills.
Travel Requirements
Up to 10% travel time required.
#LI-DNI
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
Comprehensive benefit coverage globally.
Generous paid parental leave globally.
Competitive time off globally.
Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
The Keyfactor Alliance Program to support DEIB efforts.
Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
Monthly Talent development and Cross Functional meetings to support professional development.
Regular All Hands meetings - followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make "it" happen.
Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.
Keyfactor Privacy Notice
$64k-104k yearly est. 4d ago
Director of Preconstruction
Ajulia Executive Search
Operations vice president job in Medina, OH
Responsibilities:
Oversee all estimating activities for commercial projects up to $15M, including management of team-assigned pursuits and execution of complex, high-risk estimates.
Maintain disciplined estimating procedures, standardized scopes, and reliable historical cost data to support consistent, repeatable outcomes.
Develop strong client relationships, support business development efforts through site walks and meetings, and lead broad subcontractor outreach, qualification, and bid strategy.
Leads the Pre-Construction and Estimating function with full accountability for delivering accurate, timely, and competitive bid packages.
Provides direct leadership to the Estimating team, oversees all bid development, and reviews and approves final estimates prior to client submission.
Establishes and upholds best-in-class standards for quality, rigor, and accountability across the pre-construction process.
Assign workload, mentor and develop Estimating team members, and collaborate to ensure complete scopes, accurate pricing, and defensible proposals.
Identify risk and opportunity within estimates, approve final bid submissions, and ensure a smooth handoff to Project Management following award.
Other duties as assigned.
Required Experience:
Bachelor's Degree in Construction Management desired.
10 years' experience in commercial construction.
Experience with construction estimating.
Experience leading a pre-construction or estimating team,
Certified Professional Estimator (CPE) designation preferred.
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
401K
Paid Time Off
Direct Hire
Ajulia Executive Search is a New Jersey based Executive Search Firm specializing in retained searches in multiple sectors, including Manufacturing, Finance, IT, Legal, and Pharmaceutical. We have a nationwide client base and offer services in temporary and direct hire
How much does an operations vice president earn in Elyria, OH?
The average operations vice president in Elyria, OH earns between $80,000 and $220,000 annually. This compares to the national average operations vice president range of $106,000 to $249,000.
Average operations vice president salary in Elyria, OH