VP of Data Operations (Advertising, Marketing, or Digital Media)
Remote job
Los Angeles, California, United States
We are seeking a strategic and technically strong VP of Data Operations to lead data infrastructure, governance, and analytics operations across media and marketing platforms. This role ensures data integrity, availability, and usability while scaling systems that power performance insights, attribution, and decision-making.
The ideal candidate blends deep technical expertise with operational leadership and a forward-looking vision for automation, AI, and advanced analytics.
Key Responsibilities
Lead and evolve enterprise data architecture, warehousing, and ETL/ELT pipelines
Oversee data governance, privacy compliance (GDPR, CCPA), and quality standards
Drive ad operations strategy including trafficking, tagging, ad serving, and pixel implementation
Partner with strategy, media, and analytics teams to align data with business objectives
Manage and mentor cross-functional teams (data engineers, analysts, operations)
Own vendor relationships and data tool integrations (e.g., cloud platforms, CRMs, BI tools)
Streamline reporting workflows and ensure consistency across dashboards
Build systems supporting real-time insights and campaign performance analysis
Define and monitor KPIs for data pipeline health and team efficiency
Lead initiatives in data automation, AI integration, media mix modeling, and attribution
Required Qualifications
10+ years of experience in data operations within advertising, marketing, or digital media
Proven leadership managing enterprise-scale data environments and teams
Strong expertise in SQL, Python, and modern data stacks (e.g., dbt, Airflow, Fivetran)
Deep knowledge of data privacy, governance, and compliance frameworks
Experience with multi-touch attribution, audience segmentation, and media performance data
Excellent project management, communication, and stakeholder engagement skills
Preferred Skills & Experience
Experience with cloud environments (AWS, GCP)
Familiarity with identity resolution and CDP platforms
Prior agency or consulting experience
Client-facing experience and participation in pitches
Benefits & Perks
Comprehensive health, dental, vision, life, and AD&D coverage
Generous vacation and holiday PTO
Work-from-home Fridays
401(k) retirement contributions
Paid volunteer hours
Ongoing professional development opportunities
Collaborative, learning-focused work culture
Director of Clinical Operations - RN
Remote job
Explore opportunities with Heart of Hospice, LLC, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.
As the Clinical Director, you will assists the Executive Director in all functions of clinical oversight of the provider. This includes oversight of the eligibility of patients referred to hospice services and services provided to patients and supervising their care; maintaining administrative practices, agency philosophy, goals, and policies which assure compliance with applicable state and federal regulations; enhancing the profitability of the agency while maintaining quality of care; and providing motivation and retention of qualified staff.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Compliance with all hospice regulations, laws, policies and procedures, including regulations related to the Medicare and Medicaid hospice benefit, as well as any requirements related to private or managed care insurance
Ensures that the hospice agency employs only qualified hospice personnel
Present on-site during business hours or immediately available by telephone when off-site conducting agencybusiness and available after hours, as needed
Directs the day-to-day clinical operations of the agency including training and orientation, regulatorycompliance, interdisciplinary group effectiveness, growth, and education regarding hospice services
Oversees all patient care activities to ensure compliance with current standards of accepted nursing and medical practice and regulatory standards on a constant basis
Promotes hospice education to referral sources and the community at large
Works closely with agency hospice physicians as well as community physicians to drive clinical excellence for patients facing end-of-life
Ensures that patient care services are provided according to the plan of care, as ordered by the physician
Provides clinical oversight and supervision according to licensure type, scope of practice, and state regulatory guidelines
May participate as a member of the hospice agency Governing Body and facilitates Governing Body meetings that support review and discussion of the hospice agency activities regarding clinical care and quality oversight
Acts as liaison between staff, patients, families, the hospice management team and the hospice Governing Body
Provides oversight of hospice billing processes to ensure billing practices meet regulatory requirements and reflect patient care provided
Ensures adequate staffing through recruitment and retention activities
Ensures timely completion of assigned hospice agency staff evaluations
Identifies education needs and ensures adequate clinical and process education for clinical staff
Reviews monthly financials and cost management reports with Executive Director/Executive Administrator relative to all aspects of the operation to ensure that quality patient care is delivered in the most cost effective manner
Assists with oversight of the hospice agency quality assurance performance improvement program, to include use of objective data to improve performance in the areas of improved patient/family care and activities related to patient health and safety. Specific performance improvement activities include, but are not limited to, root cause analysis and development of action plans and focused performance improvement projects
Ensures that staff personnel files are maintained according to state and federal guidelines, as well as accreditation standards, if applicable
Completes required courses through LHC Group learning management system and attends in-services, when applicable
Functions as a preceptor to new hires as needed, and according to discipline-specific licensure guidelines, if applicable
Oversees and/or directly investigates all patient complaints, and alleged or real violations involving mistreatment, neglect, or verbal, mental, sexual, and physical abuse of a patient
Oversees and/or directly investigates all patient-related sentinel events
Serves as the infection control contact for the agencies, is responsible for the direction, provision, and quality of infection control services, and effectively enforces infection control practices among agencies to include infection control and isolation protocols according to the CDC, OSHA, and LHC policy
Acts as Emergency Coordinator during emergencies ensuring appropriate plan execution
May act as back-up to the agency Executive Director/Executive Administrator
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Current and unrestricted RN licensure in the state of practice
Current CPR certification
Current driver's license and vehicle insurance, and access to a dependable vehicle, or public transportation
Preferred Qualifications:
3+ years of experience in a hospice, home health, or other health care service delivery system setting
2+ years of healthcare leadership
State Specific Requirements:
LA: Must have at least three (3) years experience as a Registered Nurse with one of these years consisting of full-time experience in providing direct patient care in a hospice, home health, or oncology setting. Must not be employed by more than one (1) hospice provider
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
#LHCJobs
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Auto-ApplyMS Dynamics - Business Central Operations Manager (Hybrid)
Remote job
TITLE: MS Dynamics - Business Central Operations Manager (Hybrid)
Direct Hire Opportunity
No Sponsorship
Hybrid
The ERP IT Operations Manager spearheads the strategic direction, rollout, and ongoing enhancement of ERP platforms. This position demands a fusion of technical proficiency, business insight, and strong leadership to bolster operations across the organization, with a primary emphasis on Microsoft Dynamics 365 Business Central.
The ideal candidate will champion innovation, uphold system dependability, and lead multidisciplinary teams in refining business workflows and boosting overall system efficiency.
Requirements:
7+ years of hands-on experience with Microsoft Dynamics 365 Business Central (formerly Dynamics NAV).
Strong critical thinking, project planning, and multitasking abilities.
Proven track record in leading ERP teams and managing complex initiatives.
Expertise in deploying, maintaining, and optimizing ERP systems and integrations.
Proficiency in Agile methodologies and end-to-end project execution.
Excellent communication and stakeholder management skills.
Bachelor's degree in Information Technology, Computer Science, Business Management, or a related field, or a minimum of 5 years of relevant experience.
Responsibilities:
Define and manage the ERP program strategy, vision, and roadmap to align with organizational objectives.
Lead the implementation, enhancement, and ongoing maintenance of ERP solutions, including extensions and third-party integrations.
Oversee upgrades to Microsoft Dynamics 365 Business Central and maintain version control across all platforms.
Develop and track key performance indicators (KPIs) to evaluate system performance and project outcomes.
Collaborate with engineering, development, and business teams to ensure seamless alignment and timely delivery of solutions.
Manage relationships with external vendors and third-party developers to support ERP initiatives.
Integrate ERP projects with broader enterprise goals, making adjustments to scope, budget, or timelines as required.
Apply Agile/Scrum methodologies to streamline project management and delivery.
Partner with business leaders to identify, prioritize, and implement technology solutions that drive efficiency.
Deliver comprehensive status reports on project progress, milestones, risks, and resource allocation.
Lead, mentor, and develop high-performing technical and functional teams to foster excellence.
Build and nurture a high-performing team culture through professional development, recognition, and transparent communication.
Oversee the recruitment, hiring, training, and performance management of internal and external ERP team members.
Conduct regular performance evaluations and implement strategies for career growth and succession planning.
Provide mentorship and technical guidance to functional and technical staff.
Preferred Qualifications:
10+ years of experience as a techno-functional lead with Dynamics 365 Business Central.
Experience leading at least three full lifecycle ERP implementations.
Industry background in retail manufacturing, Print on Demand (POD), or wholesale sectors.
Functional expertise across all Business Central modules and Product Lifecycle Management (PLM) systems.
Familiarity with third-party tools, including Insight Works (License Plating, Advanced Inventory Count, Scanners) and Lanham (eShip/eReceive, Inbound Container, OWR, Rate Shopping).
Experience with Power Apps and Power Automate.
Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate.
Six Sigma or APICS certification.
Knowledge of licensing and royalty structures.
Comprehensive Benefits Provided
VP Medical Economics & Payor Contracting
Remote job
Vice President - Medical Economics and Payor Contracting
Marwood Group is a leading healthcare advisory and research firm headquartered in New York City, with offices in Washington, D.C., and London. Our Performance Improvement (PI) Practice partners with institutional investors and healthcare organizations to drive value creation and strategic transformation initiatives across the healthcare ecosystem, including revenue optimization, operational excellence, and corporate development support.
We are seeking an accomplished, results driven professional to join our Payor Contracting Practice as a Vice President. This role is ideal for a highly organized, strong analytical and strategic thinker with deep expertise in Medical Economics and Payor Contracting.
As a Vice President, you will play a critical role driving execution across complex client engagements supporting both private equity sponsors and corporate clients across the healthcare ecosystem. You will be responsible for assessing revenue impact of contracting opportunities and driving negotiations engagements with commercial, Medicare Advantage, and Managed Medicaid payors from start-to-finish. You will also serve as an analytical leader within the team.
Your project portfolio is anticipated to focus on Payor Contracting, while also working cross functionally (e.g., RCM, ops, finance) in line with Marwood's integrated approach to client support.
Key Responsibilities
Design and build sophisticated financial and economic analyses to quantify contract performance, payor mix dynamics, and reimbursement opportunities.
Build and maintain working-level client relationships, earning trust through reliable delivery, tactical problem-solving, and demonstrated alignment to client priorities.
Manage payor contracting engagements by developing project plans, coordinating negotiations, preparing supporting materials, communicating with clients, and aligning stakeholders to secure optimal contract outcomes.
Develop and deliver high-impact presentations and executive-level communications that influence strategic decision-making.
Ensure quality control for all work products, delivering on time and to firm standards.
Develop tools and methodologies to standardize and enhance service offerings.
Mentor junior consultants, contribute to recruiting, help shape training programs.
Support BD proposal development, including developing follow-on opportunities.
Qualifications
8+ years of professional experience in medical economics and payor contracting, including 2+ years in consulting.
Bachelor's degree required; advanced degree preferred.
Demonstrated success leading client engagements and managing senior stakeholder relationships.
Expertise in Excel-based modeling and claims analysis with meticulous attention to detail.
Demonstrated ability to manage complex team efforts in a fast-paced environment.
Strong understanding of healthcare finance, operations, and industry landscape.
Excellent communication skills, including PowerPoint proficiency.
Willingness and ability to travel as needed.
Compensation is a salary commensurate with experience plus discretionary annual performance bonus and benefits package. Marwood offers a competitive wage, a collaborative work environment, and an opportunity to participate in a full benefit package, including Medical, Dental, Vision, Life, AD&D, Voluntary Life and LTD, Spouse and Dependent Life, 401k Retirement plan with a company match, Commuter, and FSA/DCFSA. We offer paid days off and paid holidays.
Work Environment: Hybrid (3 days onsite, 2 days remote), Fully Remote Optional
Please submit your resume and cover letter including salary expectations to: ************************** with the subject line: Vice President - Medical Economics and Payor Contracting
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. All applicants must have authorization to work in the U.S.
AFC Modelling - Data Scientist - Associate - Vice President
Remote job
Job Title: AFC Modelling - Data Scientist
Corporate Title: Vice President
Group Strategic Analytics , GSA concentrates Deutsche Bank's quantitative and modelling expertise within a single unit. With group-wide responsibility for model development, GSA takes a cross-business and cross-functional approach to solving quantitative modelling, analytics scenarios, and rolls out common development standards.
Modelling supports the Anti Financial Crime (AFC) function, which performs a crucial role in keeping Deutsche Bank's business operations and global financial services clean from financial crime while serving the interests of the Bank and society. Our regional/global matrix structure allows for flexible responses to challenges in the core areas of: Anti-Money Laundering, Sanctions & Embargoes, Anti-Fraud, Bribery & Corruption, Investigations & Intelligence, Monitoring & Screening, and Risk Assessment.
Our team will provide you with opportunities to learn, grow and define your career. We foster an open, diverse, and inclusive team culture, that is engaged and well-supported for prosperity and enjoyment of a life/work balance.
What We Offer You
A diverse and inclusive environment that embraces change, innovation, and collaboration
A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
Educational resources, matching gift and volunteer programs
What You'll Do
Drive model implementation (from prototype to production), following rigorous coding, testing, and documentation best practice
Responsible for Driving and execution of the Anti-Money Laundering (AML) Transaction Monitoring Americas data strategy in line with the Global Data Strategy/Framework
Develop and evolve platform reporting statistics/data to monitor ongoing model success; perform 'deep dives' to interpret data quality issues, identify remediation and track to resolution
Represent the group in various data governance forums, and clearly communicate data related issues and potential resolution paths
Work with Business (1LOD) to understand the products being offered and define specifications/red flags for Transaction Monitoring models
Review and address open AML TM findings in a timely fashion, work in partnership with AFC stakeholders to develop and drive initiatives that transform and modernize the capabilities and services of Monitoring within the AFC function
How You'll Lead
Establish a clear vision and goals for the team, Inspire the team to perform well and achieve business goals; provide guidance and instruction to the team, and coach them as needed.
Oversee daily activities and progress towards goals, and ensure the team is adequately equipped to perform their duties.
Prioritize tasks and allocating tasks to the team accordingly. The role will be collaborating across multiple teams within the M&S (Monitoring & Screening) function.
Skills You'll Need
Bachelor's/Master's degree in Computer Science, Data Science, Management Information System (MIS), Information Management, or equivalent
Previous relevant experience conducting data science or Model Development in a business setting coupled with excellent programming skills, predominantly across the Python/Anaconda suite (Scikit-learn, Pandas, Numpy)
Experience in Financial Crimes space with expertise in AML Transaction Monitoring and Advisory, with a deep understanding of transaction monitoring data for various lines of businesses, AML red flags, and AML typologies.
Proficient in Financial Crime Compliance covering multiple product lines, such as Correspondent Banking, Private Banking, Wealth Management, Brokerage, Trade, and Asset Management.
Demonstrated experience in Relational databases, Structured Query Language (SQL), Big Data Hadoop, Hive Query Language (HQL), Data visualization tools.
Skills That Will Help You Excel
Flexible and able to adapt to urgent deliverable timelines
A positive outlook in a goal-oriented organization
Able to demonstrate excellent analytical, judgment, and research skills
Meticulous with a strong attention to detail and the ability to multitask
Able to interpret complex requirements and work proactively with stakeholders in different organizational units
Expectations
It is the Bank's expectation that employees hired into this role will work in the New York City office in accordance with the Bank's hybrid working model.
Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.
The salary range for this position in New York City is $150,000 to 230,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.
Director of Logistics
Remote job
Springs Window Fashions is hiring for a Director of Logistics based in our Middleton, WI Corporate Headquarters. This role can work remotely but is required to be in the Middleton office Monday-Wednesday weekly.
This role will have a heavy emphasis on Transportation as well as identifying opportunities related to 3PL, cost & service levels, enhancing metrics & KPI's and driving continuous improvement within the function while partnering with senior leadership globally across all areas of the business.
Company Overview
Springs Window Fashions is a leader in the custom window treatment industry since 1939. Headquartered in Middleton WI, we have over 9,000 associates with locations in North America, Europe, and Asia. Our custom window treatments are available under the Bali, Graber, SunSetter and Mecho brands in nearly every major retailer, in thousands of designer showrooms and showcased in large commercial buildings.
Our company has invested heavily building capabilities the last three years to become a leader in product innovation. As North America's premier window covering company, we're committed to creating a “Best Experience” for our consumers, channel partners and associates. We are bringing new innovations to the market at an accelerating pace and have a lot to offer consumers who want to improve their home décor.
Job Summary
The Director of Logistics oversees the global logistics function for the company including managing 3PL relationships, partnering with leadership across the organization and identifying opportunities for improvements in cost and service level. The Director will develop new and enhance current metrics and KPI's, reporting key findings to senior leadership and driving positive change through analytics. This person will elevate total cost management and service by optimizing programs, support, and service offerings. This role will own the strategy and execution of the total cost management roadmap on a global level.
Job Responsibilities
Create a strategic roadmap for continuous improvement, quality processes, reporting and metrics that support the total cost management program; enable streamlining to achieve operational excellence, benchmarking, and development and tracking of cost management key performance metrics and lessons learned
Develops and manages key performance indicators to form the basis for third party provider performance assessments, corrective actions, and assessment of fulfilled contractual obligations
Develops, negotiates, and manages all third-party contracts and rate agreements for freight, brokerage compliance, as well as audit pay
Ensures logistics needs of business units are fully met
Understands business growth strategies and drives continuous improvement projects to minimize transportation expenses
Conducts regular business review meetings with senior management team members to report on state of the relationship, key performance indicators and critical event plans
Leads audits to ensure freight payment processes are being followed, Third Party Logistics (3PL) transaction fees are accurate, and corrective actions are timely and effective
Develops and executes plans to optimize logistics, distribution, and warehouse footprint
Partners with Trade Compliance function to ensure compliance with all import, export, and trade regulations
Directs the work of groups of employees (leads through managers)
Works closely with finance and business unit leadership to forecast and manage monthly and annual cost budgets
Requirements
Education and Experience
Bachelor's degree in business, engineering, or a supply chain/operations discipline
MBA/Professional Logistics Certification Preferred
10+ years of experience in logistics including logistics network design
Proven track record of taking ownership and delivering results in a fast-paced, dynamic environment
Strong analytical and quantitative skills with the ability to use data and to back up assumptions, recommendations, and drive actions
Demonstrated ability to create and develop high performance team
Demonstrated lean leadership driving continuous improvement
Strong verbal and written communication skills - experience working in cross functional teams and engaging with senior leadership
Ability to travel at least 25% of the time
How We Work to Deliver a Best Experience: Our Culture
Our Core Value: We do the right thing, always
Our Seven Cultural Behaviors
Empowerment - We trust our people.
Ownership - We take 100% responsibility for our roles actions, and results.
Leadership - We all lead by example and talk direct with respect (DWR).
One Team - We are One Springs Team.
Customer First - We consider our customers' needs before every decision.
Continuous Innovation - We are constantly learning, innovating, and improving.
Speed - We define priorities and operate with a sense of urgency and agility.
Head of Legal Ops & Systems Innovation (Hybrid/Remote)
Remote job
A non-profit environmental law organization is seeking a Director, Legal Ops & Legal Systems Innovation who will oversee legal technology and operations. This role involves managing budgets, compliance with ethical standards, and improving systems to enhance workflow efficiency. The ideal candidate will have at least 5 years of legal operations experience and strong leadership skills. This position offers a hybrid/remote working arrangement, competitive salary, and comprehensive benefits.
#J-18808-Ljbffr
Director of FP&A
Remote job
Director of FP&A Location: Austin, TX base (Work from home/travel; Will consider other Texas markets) Compensation: $180,000 - $190,000 base + 20% bonus The HT Group has partnered with a rapidly scaling enterprise software company in the search for a qualified Director of FP&A to lead company-wide planning, forecasting, reporting, and financial systems optimization. This role partners closely with senior leadership to drive expense discipline, headcount planning, operational rigor, and strategic insights across the business. This leader will own the financial planning systems environment-especially Planful-and play an instrumental role in improving forecasting accuracy, creating scalable processes, and delivering executive-level financial visibility in a high-growth, transformation-oriented setting.
Key Responsibilities
Planning, Forecasting & Modeling
Own the Annual Operating Plan, long-range plan, and rolling forecasts
Build and maintain driver-based financial models for revenue, margin, opex, headcount, and cash flow
Conduct scenario modeling and sensitivity analyses to support strategic decision-making
Reporting, Close Support & Performance Management
Lead monthly close consolidation and deliver reporting packages for executives, the board, and investors
Produce KPI dashboards, variance analyses, bridges, and actionable insights
Partner with Accounting to ensure accuracy of accruals and GAAP-aligned close processes
Cost, Headcount & Cash Management
Work cross-functionally to manage opex, optimize headcount allocation, and track ROI on investments
Establish operational rhythms for budget monitoring and variance remediation
Contribute to cash forecasting, working capital analysis, and liquidity planning
Systems Leadership -
Heavy Planful Ownership
Fully own and administer the Planful platform, including:
Model configuration and maintenance
Metadata and master data governance
User provisioning and role security
Dashboard and report development
Integrations with ERP, CRM, and data warehouse systems
Drive automation, reduce manual work, and expand self-serve reporting across the business
Team Leadership
Lead and mentor a team of 6 Direct Reports
Implement best practices, shorten FP&A cycles, and elevate stakeholder experience
Qualifications Required
Bachelor's degree in Finance, Accounting, or related field
7+ years of progressive FP&A experience, preferably in enterprise or B2B SaaS
3+ years leading or developing teams
Direct, hands-on Planful administration experience (non-negotiable)
Strong understanding of GAAP, forecasting, EBITDA, cash flow, and working capital
Advanced Excel skills and comfort working with large, multi-source datasets
Experience supporting executive-level reporting and board presentations
Preferred
MBA or CPA
Experience with ERP and planning tool deployments (NetSuite, Power BI, or similar)
Prior experience in fast-paced, PE-backed or transformation-heavy environments
Head of Legal Ops & Systems Innovation (Hybrid/Remote)
Remote job
An environmental advocacy organization is seeking a Director, Legal Ops & Legal Systems Innovation to oversee legal technology and systems improvements. This role requires a minimum of 5 years of legal operations experience, with strong leadership and project management skills. The Director will work closely with IT and legal teams to improve efficiency and compliance. The position offers competitive salaries ranging from $177,800 to $197,500 in San Francisco, with potential remote options.
#J-18808-Ljbffr
Sr. Director, Benefits
Remote job
Our values start with our people, join a team that values you!
Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:
Success. Our winning team pursues excellence while learning and evolving
Career growth. We develop industry leading talent because Ross grows when our people grow
Teamwork. We work together to solve the hard problems and find the right solution
Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
GENERAL PURPOSE:
The Senior Director of Benefits is responsible for developing and leading a comprehensive benefits strategy, the design, and administration of all associates benefit programs that supports organizational goals and enhances associate experience. This role ensures that benefits offerings are competitive, innovative, cost-effective, compliant, and aligned with the company's Total Rewards philosophy and business objectives. The Senior Director will partner closely with HR leadership, Finance, Legal, and external vendors to deliver programs that attract, retain, and engage top talent in the industry.
This leader will manage and develop a high-performing benefits team, and will foster a culture of collaboration, continuous improvement, and customer service.
The Senior Director will report to the Senior Vice President of Total Rewards and will interact frequently with Executives across the Company.
The base salary range for this role is $152,200 - $241,700. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.
ESSENTIAL FUNCTIONS:
• Evaluate new programs and market trends for potential application to Ross. Assess the competitiveness of all programs and practices against industry standards and comparable companies to ensure competitive positioning of benefits programs.
• Establish annual priorities and overall benefits strategic direction, ensuring that all benefits and retirement programs are aligned with the Company's annual and long-term strategic objectives. Provide the tactical strategy to implement new benefits programs and ensure efficient ongoing operations of existing programs.
• Lead and develop team of benefits professionals focused on health and welfare, wellness, and retirement programs strategy, design and administration.
• Partner in selection and management of relationships with vendors, brokers and carriers, including monitoring of cost, service levels, processes, and accuracy of data.
o Monitor administrative costs and pricing of benefit programs and recommend cost-containment strategies.
o Evaluate effectiveness of medical management and other benefits programs.
• Oversee outsourced administration and operations of benefit and retirement plan.
• Oversee the effective communication of the Company's employee benefits plans and programs to optimize impact and understanding.
• Ensure compliance with all federal, state, and local regulations, including ERISA, COBRA, HIPAA, FMLA, ACA etc.; keep up-to-date on legal and legislative issues related to all benefit and retirement plans and maintain accurate documentation and reporting for audits and regulatory requirements.
COMPETENCIES:
People
• Building Effective Teams (for managers of People and Projects)
• Developing Talent (for managers of people only)
• Collaboration
Self
• Leading by Example
• Communicates Effectively
• Ensures Accountability and Execution
• Manages Conflict
Business
• Business Acumen
• Plans, Aligns and Prioritizes
• Organizational Agility
• Ability to influence and build relationships across all levels of the organization.
• Excellent analytical, negotiation, and communication skills.
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
• Bachelor's degree in Human Resources, Business Administration, or related field.
• 10+ years of progressive experience in benefits management, with at least 5 years in a leadership role in a company of similar or larger size preferred.
• A forward-thinking and creative individual with excellent interpersonal, communication and presentation skills.
• A strategic planner with sound business skills, analytical ability, good judgment and a strong operational focus.
• Proven experience managing large-scale benefits programs in a multi-state or retail environment.
• Strong knowledge of benefits regulations and compliance requirements.
PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.
#LI-HYBRID
SUPERVISORY RESPONSIBILITIES:
1-2 Senior Managers, Benefits
3-5 Benefits Associates
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
Senior Director, Membership & Training
Remote job
Who We Are:
Awarded with the Society for Human Resource Management's (SHRM) When Work Works award, AFP offers a flexible and casual work environment with competitive base salary and generous incentive compensation plan. In addition, AFP's substantial benefit package includes vacation, sick, personal, holiday and volunteer leave, medical, dental and vision health insurance, 401K plan with employer match and flexible work schedules in a remote work environment.
AFP core values are focused on fostering successful, growth-oriented people. That's why we value critical thinking and deliberative discussion conducted in a respectful manner and cross-functional collaboration to achieve AFP goals. With over 40% of our employees promoted to their current position, there is ample opportunity for upward mobility within the organization.
SENIOR DIRECTOR, MEMBERSHIP & TRAINING
A Typical Week May Look Like This…
Membership
Provide executive oversight and leadership for AFP's membership strategy, driving sustained growth, retention, and revenue performance in alignment with organizational goals.
Partner with analytics and marketing teams to drive data-informed decision-making, leveraging audience insights, performance tracking, and market trends to optimize membership strategies and maximize impact.
Oversee the strategic management and optimization of AFP's community platform and learning management systems, ensuring they deliver a seamless, engaging, and high-value experience that supports both member engagement and organizational growth.
Training
Lead the training business's pricing and revenue strategy, approving all pricing models and negotiations for training products to maximize market competitiveness, financial performance, and alignment with AFP's strategic priorities.
Oversee the development, execution, and continual advancement of AFP's certification exam preparation platforms (EPPs)-including the Certified Treasury Professional (CTP) and Certified Corporate Financial Planning & Analysis Professional (FPAC) programs-ensuring accuracy, quality, and seamless user experience. Provide leadership and direction to contractors and staff responsible for platform maintenance and enhancement.
Collaborate with AFP content producers and business units to leverage training content across non-training channels, expanding organizational reach and reinforcing AFP's thought leadership in the profession.
Is This You?
Proven ability to develop and execute strategies that drive member engagement, revenue growth, and training products.
Experience in professional development, learning product design, or growing association membership strategy.
Strong project management skills with the ability to manage multiple priorities and stakeholders.
Comfortable working at the intersection of content strategy, learning technology, and community engagement.
Demonstrated success in translating member and market insights into actionable programs and products.
This role offers the opportunity to shape the future of AFP's membership experience and learning portfolio, ensuring our global community continues to thrive in an evolving financial landscape.
At least 15 years of membership experience, including maintaining relationships, driving membership growth, and product development. MBA and/or PMP preferred.
An adaptable person who is highly collaborative and fosters strong teamwork.
Ability to collaborate in a virtual environment and enjoys a challenge in a fast-paced workplace.
This is Us!
We are a collaborative team of individuals who are hardworking and entrepreneurial.
We take ownership in how our specific role drives the organization's success.
We are intellectually curious and have a strong ability to adapt to change.
We work autonomously and in cross functional teams and are dedicated to demonstrating extraordinary results at a fast pace.
AFP offers:
A collegial, casual, virtual work environment.
Competitive base salary + incentive compensation plan.
Great career growth.
Superb benefits plan, including a generous vacation/sick/holiday leave policy, medical, dental and vision health insurance, 401K plan with employer match and flexible schedules.
"When Work Works" award by the Society for Human Resource Management for our flexible workplace.
AFP CORE VALUES
We exist for the success of the corporate finance professional and seek candidates who embody our AFP Core Values:
We always strive to be better.
We listen, we speak up, we smash silos.
We are courageous.
We are all in it together.
Marketing and Growth Co-op (Remote)
Remote job
Stack Wallet is a New Jersey-based consumer product startup supported by the NJ Innovation Fellows program (NJIF) that is building a modular, next-generation minimalist wallet system. We're looking for a marketing-minded student or recent graduate to join our founding team in a full-time, fully remote co-op* role.
This is not a typical internship. You'll work directly with the founders and take real ownership of early-stage marketing, content, and growth efforts.
What you'll work on:
Creating content for social media (short-form video, photos, posts)
Helping shape brand voice and messaging
Customer research and feedback collection
Growth experiments (email, outreach, communities, social)
Supporting launches, promotions, and early customer acquisition
What we're looking for:
Entrepreneurial mindset and strong work ethic
Interest in marketing, branding, and content creation
Comfortable working independently
Strong written and visual communication skills
Based in New Jersey and able to attend monthly in-person sessions in Newark
Details:
Full-time (35+ hours/week)
Fully remote with monthly in-person program sessions in Newark
$35,000 annual stipend (via NJIF)
Equity opportunity with vesting
Two-year program commitment
*Co-op academic credit subject to university approval
Director of Equity Capital Raise for Commercial Real Estate
Remote job
DIRECTOR OF PRIVATE EQUITY
:
Sage Investco is a retail real estate company based in Newport Beach, California. Our mission is to collaborate with select groups of retailers, restaurants, and gas station operators to find, develop, and build new sites for their operations throughout the Western United States with a focus on California.
Role Description:
Sage Investco is seeking a Director of Private Equity for our team, with the role located in Newport Beach, CA. This is a full-time, hybrid role, with flexibility for remote work when needed.
The Director of Private Equity will lead the EQUITY INVESTMENTS raising efforts for syndication into the Company's numerous Real Estate Projects.
The ideal candidate will be an experienced, well connected professional in the realm of Commercial Real Estate, WITH EXISTING INVESTORS: High Net Worth Individuals, Family Offices, and Accredited investors.
Familiarity with Qualified Opportunity Zone (QOZ), Qualified Opportunity Funds (QOF), Delaware Statutory Trusts (DST), Private Investment funds and/or Private REITS is a big plus.
Qualifications:
Local to Southern California preferred.
Able to prepare and modify Offering Memorandums and Proforma analysis
Bachelor's degree or higher in Finance, Business, Economics, Real Estate or related field.
Minimum 8 years of progressive experience within private equity or Real Estate investment with a demonstrated track record of success.
Strong analytical skills and ability to develop detailed financial models and projections of investment opportunities.
Ability to create Offering Memorandums, Pro-forma, and review Legal documents along with the company's attorneys.
Strong communication, problem solving, and interpersonal skills.
Ability to be proactive, independently manage multiple projects and prioritize under tight deadlines.
**Initial role will be commission-based; upon demonstrated ability to bring investors and successfully close the first deal, opportunity to transition into a salaried Director of Equity position.
Director of Customer Success
Remote job
Revenue.io is the Salesforce-native Revenue Orchestration Platform that helps high-performing sales teams win from first call to closed-won. We are the only sales platform that guides reps before, during, and after every interaction, accelerating pipeline, improving forecast accuracy, and driving repeatable growth. Companies like Square, United Rentals, HPE, and Nutanix rely on Revenue.io to unify sales execution across every touchpoint.
We are the only company recognized in both the Forrester Waves for Conversation Intelligence and Sales Engagement. Revenue.io is also a Gartner Cool Vendor and has been named one of the Best Places to Work by BuiltinLA and Comparably. Revenue.io is backed by Goldman Sachs, Bryant Stibel, and Palisades Growth Capital.
You will join a high-growth team and work with experienced mentors to scale the core platform behind our AI-driven products. This is a chance to build industry-defining technology in a collaborative, mission-driven environment.
Our Core Values
We Learn Continuously: We treat every call, commit, and customer moment as a feedback loop. Curiosity is our unfair advantage.
We are Human-Centered: AI serves people. We design for trust, clarity, and momentum in real conversations.
We Look in the Mirror: When something breaks, we fix it at the root and share what we learned. Accountability travels faster than blame.
We Dream Big: We set goals that feel a little uncomfortable and then make them practical. Ambition plus discipline wins.
We Champion Every Voice: The best insight can come from the quietest person in the room. Inclusion is how we find it.
We're looking for people who want to shape the future of human potential with AI.
Who We're Looking For
Revenue.io is seeking a Director of Customer Success to lead and scale a global team of passionate CSMs while directly managing a portfolio of strategic enterprise customers. You'll report to the COO and play a critical role in shaping the strategy, structure, and operational excellence of our CS organization.
This hybrid role blends hands-on customer engagement with visionary team leadership. You'll be responsible for driving adoption, growth, and retention across our customer base-using AI-powered insights, scalable programs, and deep executive partnerships to deliver measurable business impact.
If you're equally energized by building high-performing teams, developing scalable playbooks, and working directly with customers to ensure they realize the full value of Revenue.io, this is the role for you.
What you will be doing:
Lead and Inspire a Global Team
Build, mentor, and scale a world-class team of Customer Success Managers, empowering them to deliver exceptional experiences and drive measurable customer outcomes.
Lead highly effective weekly team meetings, deal reviews, and performance sessions to align priorities, share insights, and strengthen execution.
Oversee headcount management, book balancing, and capacity planning to ensure equitable distribution of accounts and sustainable workload.
Develop and execute hiring and onboarding plans that accelerate new hire readiness and reinforce a culture of excellence and accountability.
Own a Strategic Book of Business
Personally manage and grow key enterprise accounts-ensuring adoption, expansion, and executive alignment while modeling world-class CSM engagement.
Develop Scalable Customer Success Programs
Partner with RevOps, Product, and Marketing to design and deliver digital programs, automation, and playbooks that drive consistent value across all segments.
Leverage AI and Data for Proactive Success
Use Revenue.io's own AI platform and Salesforce workflows to identify risks, predict churn, surface expansion opportunities, and trigger the right interventions at scale.
Shape the Global CS Strategy
Partner cross-functionally with Sales, Product, Support, Implementation, and Marketing leadership to align goals, define success metrics, and evolve the customer journey for long-term growth.
Drive Operational Excellence
Establish repeatable processes, implement KPIs, and continuously refine systems to improve visibility, scalability, and efficiency across the organization.
Manage the operational rhythm of the CS team-tracking performance, forecasting capacity, and ensuring alignment between strategic objectives and day-to-day execution.
Champion the Voice of the Customer
Serve as the executive advocate for customer needs-bringing insights to influence product roadmap, go-to-market strategies, and company-wide customer obsession.
Deliver on key performance targets by driving operational excellence, accountability, and data-driven execution across the Customer Success organization.
Lead global transformation initiatives that marshal cross-functional resources to implement scalable, high-impact solutions that elevate customer outcomes.
Collaborate with your team to showcase customer success stories-building case studies, model customers, and reference programs that demonstrate measurable ROI.
Build and maintain trusted, executive-level relationships with customer leaders to ensure alignment, value realization, and long-term partnership success.
Strategically prioritize investment of time and resources across accounts to maximize customer impact, retention, and expansion potential.
What you should have:
10+ years of experience in Customer Success or Account Management within SaaS, including 5+ years leading and developing CSM teams.
Proven success driving retention, expansion, and customer health in complex, enterprise-level accounts.
Strong experience with Salesforce, CS automation tools, and AI-driven workflows to scale engagement and insights.
Strategic and analytical mindset-able to balance data-driven decision-making with human-centered leadership.
Excellent communication and executive-level presence with the ability to influence at all levels, both internally and externally.
Deep understanding of the art and science of relationship management, value realization, and business impact storytelling.
A passion for innovation, adaptability, and continuous learning in a fast-moving environment.
Experience partnering cross-functionally with Sales, Support, Implementation, Marketing, Product, and Operations to deliver cohesive customer outcomes.
Builder mentality-comfortable with ambiguity, process creation, and scaling programs from the ground up.
OTE Range $200,000-$220,000 USD
Company Benefits Include
Paid parental leave (after 1 year of service)
Flexible time off (US only)
Competitive salary and stock options
Multiple medical plans to choose from including HSA and FSA
Work from home flexibility
Anti-Discrimination
We consider applicants without regards to race, color, national origin, sex, age, religion, sexual orientation, gender identity, veteran status, marital status, physical or mental disability, or other protected classes under all local, state, and federal laws and ordinances (AA/EOE/W/M/Vet/Disabled).
What Personal Information We Collect
Professional, employment-related, or schooling information. Current or past job history, performance evaluations, and educational background, including grades and transcripts.
How We Use Your Information
For professional, internal analysis, or employment-related purposes, including job applications. all applicants are subject to our Employment Privacy Notice and Global privacy policy.
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which Revenue.io handles personal data of employees and job applicants: ************************************************
Auto-ApplyDirector of Customer Success
Remote job
What about your team?
We're looking for a Director of Customer Success who will roll up their sleeves and support our team from inside the trenches. As the leader and a key member of our Customer Success team, you will help craft the company's customer success strategies to build relationships with customers and collaborate with cross-functional teams internally to deliver consistently excellent customer experiences. You will guide the evolution of the function from traditional platform support toward a true ecosystem success model, enabling customers to thrive within the broader investment banking and fintech landscape. Our ideal candidate is passionate about developing the talent on their team, a builder who uses analytical skills to identify problems, proactively create solutions, and improve relationships externally and internally. To succeed in this role, you should have relevant customer success experience and a demonstrated record of leading teams through operational scaling and hypergrowth across a diverse customer base.
What will you be doing?
Drive the advancement of Customer strategy and solution development alongside CSM and Delivery teams, building a scalable model that supports our growing footprint in the investment banking and fintech ecosystem.
Partner with New Business to identify and shape new lines of business, including end-to-end feasibility assessment and definition of delivery needs.
Leverage your background in investment banking or fintech to bring a sophisticated, data-driven approach to customer engagement, translating financial and transactional insights into meaningful business value for Members.
Advise customers with a consultative, industry-focused approach, helping them navigate complex deal processes, regulatory nuances, and market dynamics relevant to their business goals.
Coach and develop the CS team to deepen their understanding of investment banking and fintech concepts, enabling them to act as trusted advisors who can provide informed, strategic guidance to Members.
Own the CSM account assignment process and performance strategy, setting clear expectations across onboarding, adoption, ROI delivery, and upsell readiness. Key processes include Time to Onboard, Adoption Score, At-Risk Customer Model, and Next Best Action Plays.
Refine and maintain our Account Segmentation model to ensure optimal CSM-to-client ratios and differentiated service levels for standard and high-value Members.
Engage directly with key clients, leveraging your capital markets fluency to provide value-adding insights, strengthen relationships, and identify opportunities for product and service optimization.
Create and maintain scalable customer enablement content, playbooks, and training materials that support onboarding, adoption, and education across varying levels of Member sophistication.
Collaborate cross-functionally with Sales, Product, and Marketing to ensure alignment between customer needs, product roadmap, and go-to-market strategy, particularly as it relates to our investment banking and fintech service ecosystem.
Develop and implement customer feedback loops, including NPS and satisfaction analysis, to identify trends, recommend improvements, and drive continuous enhancement of the Member Experience.
Continuously assess and optimize the customer journey, identifying key touchpoints, applying a consultative approach, and ensuring Members achieve their goals effectively.
Oversee customer success metrics and reporting, ensuring data accuracy, adherence to established protocols, and transparency in performance tracking and decision-making.
Partner with Sales and Marketing to gather client feedback, surface success stories, and develop impactful case studies that demonstrate measurable business value and strengthen Finalis' positioning in the market.
Who are we looking for
Deep understanding of investment banking or capital markets, ideally with experience in advisory, M&A, restructuring, or private market transactions.
Minimum of 3 years in a Customer Success or relationship leadership role, with a track record of developing high-performing teams and improving client retention.
Strong communicator with the ability to translate complex financial concepts into simple, actionable insights for customers and internal teams.
Exceptional relationship-building skills, capable of engaging credibly with senior executives and financial professionals.
Analytical and process-oriented, skilled at building scalable frameworks and driving accountability through metrics.
Strategic thinker with a bias for action, comfortable balancing short-term priorities with long-term vision.
Cross-functional collaborator, able to work effectively with Sales, Product, and Delivery in a dynamic, growth-stage environment.
Bonus Track!
Experience using CRM software and Customer Success or Support technology
What do we offer?
100% Remote work (Work from wherever you want!)
Competitive USD salary
High-Speed Internet expenses allowance
Generous Paid time-off (Vacation Time!)
Additional 17 Flex Days (to use in national holidays or personal matters)
People Team Partner (to target your roadblocks and customize an action plan for your career path)
Buddy Program
Virtual After-Office Activities
Diverse Culture & Inclusive environment
Benefits Package [if applicable]
Paid Family Leave [if applicable]
Why work with Finalis?
We are a fast-paced startup which will enable you to develop skills quickly and work in an entrepreneurial culture where pushing limits and taking risks is everyday business. As we have Finalists from different countries and cultures, we encourage our team members to develop their soft skills, boosting their ability to adapt themselves to different backgrounds.
Finalis' core values:
Deliver with Integrity
Dream Boldly
Empower through Leadership
Value Learning
Finalis provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Auto-ApplyDirector of Customer Operations
Remote job
We are seeking an experienced and strategic Director of Customer Operations to lead and scale our customer experience organization. This individual will oversee both the Community Engagement Specialists (CES) and Customer Support teams, driving strategies across customer success, support, and account management to ensure retention, satisfaction, and revenue growth. The ideal candidate will bring a proven track record of leading high-performing teams, improving cross-functional processes, and delivering exceptional customer experiences across Eventeny..
Here's what you'll do
Strategic leadership: Lead and coach CES, Customer Support, and Account Management teams. Hire, mentor, and grow high-performing managers and individual contributors.
Vision & goals: Set strategic direction and performance goals aligned with company-wide initiatives. Translate company priorities into operational team plans.
Customer insights & outcomes: Use data to track retention, satisfaction, and customer growth. Implement frameworks to increase feature adoption and lifetime value.
Cross-functional alignment: Collaborate with Product, Sales, and Marketing to prioritize initiatives that impact onboarding, usage, upsells, and renewals.
Operational excellence: Build and refine playbooks, systems, and workflows to scale customer operations across multiple functions.
Escalation & risk management: Oversee processes for managing customer escalations and proactively mitigate risk.
Voice of the customer: Partner with Product and Engineering to influence roadmap priorities through customer feedback.
Enablement & training: Develop and manage success content, support documentation, internal training, and knowledge bases to drive scalable education.
Executive reporting: Own reporting for leadership on KPIs, NPS, churn risks, and expansion opportunities.
Budgeting & planning: Lead annual planning and budgeting for CES and support orgs, including headcount forecasting and resource allocation.
External representation: Represent Eventeny at customer events, conferences, and industry panels.
Change management: Lead cross-functional change initiatives that improve customer outcomes and internal efficiencies, with a focus on strategic execution and adoption across teams.
Executive stakeholder collaboration: Partner closely with the CEO, COO, and leadership team to define customer-centric strategies and represent customer operations in strategic planning sessions.
Compliance and risk oversight: Maintain alignment between customer operations and all legal, compliance, and data protection standards.
Organizational design & scalability: Drive organization design initiatives, including roles, responsibilities, and career pathing for CES, Customer Support, and Account Management functions.
Retention and lifecycle strategy: Develop lifecycle engagement strategies to reduce churn and increase renewal rates, working with Growth and Product teams to optimize moments that matter.
Here's what we are looking for
Bachelor's or Master's degree in business or related field (MBA preferred)
8+ years in SaaS customer-facing roles, with 3+ years leading multiple teams including Support, Account Management, and Customer Success
Experience owning customer journey strategy and operational delivery
Proven leadership in hiring, coaching, and developing managers
Strategic thinker with experience scaling support, success, or account functions
Empathetic communicator with strong executive presence and cross-functional influence
Highly analytical and process-driven, with experience leading team-wide OKRs or KPIs
Strong financial acumen and experience managing departmental budgets
Deep knowledge of tools like HubSpot, Zendesk, and customer success platforms
Experience overseeing complex customer relationships and renewals
Proven ability to lead change and manage through ambiguity
Passion for the event industry and alignment with Eventeny's mission
Benefits of Working for Us
Flexible schedule - work around your life and your needs; we don't count your hours.
Unlimited Paid Time Off - yes, really!
Fully remote.
Comprehensive health insurance.
Vision and dental insurance.
Group life Insurance.
Quarterly employee bonuses.
401K retirement plan.
Yearly company retreat.
Potential for customer event access.
Company-provided laptop and general office supplies.
Compensation
This is a full-time position with a base salary of $90,000-$100,000, benefits, and quarterly bonus payouts. The final offer will be determined by multiple factors, including candidate experience and expertise. This is a remote position in the US only.
Manager, LMS Administration and Operations (Princeton, Hybrid)
Remote job
The Manager, LMS Operations & Administration position works as part of the U.S. Ethics & Compliance Training & Documentation team to lead all components of our Learning Management System (LMS) including all non-GxP assignments and audience management, curriculum management, reporting, and tier one trouble shooting. The Manager, LMS Operations & Administration will partner with all levels of Management in both business and technology groups to advance and deliver a variety of planned and ad-hoc training initiatives. This position will have direct oversight of two Contracted Workers.
****
+ Responsible for the operational oversight of all LMS activities including but not limited to:
+ Partner with internal LMS Support Team to perform needs assessments and analysis on platform operations to ensure organizational needs are being met. Leads the incorporation, socialization, and training of resulting LMS improvements.
+ Owns all non-GxP LMS usage workflows and processes with business owners for suitability/fit; suggests and implements alternatives as needed
+ Regularly perform reviews of existing training curricula, identify gaps in course assignments and implement necessary changes.
+ Create, maintain, and run scheduled as well as custom reports, in a timely manner, as designated for analysis and decision making. Create new reports as requested.
+ Assist in managing external vendors, suppliers, and internal business partners as needed with a continuous improvement mindset.
+ Partner across departments as necessary to initiate timely and compliant learning initiatives
+ Continually enhance our methods and materials based on best practices in the industry, emerging technologies, vendor resources and products, business unit requirements and expectations, and feedback from customers, trainers and associates.
+ Ensure operational alignment across OAPI/OPDC learning community
+ Develop and deliver LMS platform training when required.
+ Oversee the work of two remote-based contracted resources.
+ Represent Field Training and Development's unique needs at governance and committee meetings/working groups
**Qualifications/ Required**
Knowledge/ Experience and Skills:
+ Bachelors degree in related field, or equivalent experience and demonstrated skills and abilities
+ 5+ years of Learning Management System (LMS) experience
+ Advanced working knowledge of LearnShare LMS
+ Understanding of current approaches in applying technology in learning solutions and experience implementing e-Learning and web-based programs.
+ Strong technical acumen; proficiency in Microsoft Office 365, SCORM; experience with Tin Can/xAPI, LRS's, and general technical troubleshooting
+ Ability to work in a fast-paced environment and be comfortable with consistent change
+ Detail-oriented with strong organizational skills
+ Strong written and verbal communication skills
+ Ability to prioritize and manage multiple responsibilities at once
+ Positive can-do attitude; always willing to learn
+ Strong analytical/technical skills
+ Comfortable with data management/data manipulation
+ Resiliency and tolerance of ambiguity
**Preferred:**
+ Experience in pharmaceuticals/medical devices or other regulated industry
+ Embody a customer service mentality as you communicate and support field sales teams
+ Experience leading Contract Workers remotely
Educational Qualifications
+ Bachelors degree in related field, or equivalent experience and demonstrated skills and abilities
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $104,640.00 - Maximum $156,400.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
**Application Deadline** : This will be posted for a minimum of 5 business days.
**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Director, Customer Success
Remote job
SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard's patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.
Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain's NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company's annual list of the World's Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.” SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody's, Sequoia Capital, GV and Riverwood Capital.
Key Responsibilities:
Team Leadership: Manage, mentor, and develop a team of Customer Success Managers to deliver exceptional service to our diverse customer base.
Customer Advocacy: Serve as the voice of our customers within the company, driving initiatives that improve customer experience and satisfaction.
Retention & Growth: Analyze customer health metrics, strategize to identify upsell and cross-sell opportunities, and work on strategies to minimize churn. Maintain renewal forecast for your theater with emphasis on driving strong on time adherence, multi year conversions to maximize revenue at time of renewal. MEDDPIC experience preferred.
Customer Engagement: Develop and maintain strong customer relationships, driving engagement through regular health checks, business reviews, and value realization activities.
Process Improvement: Continuously refine and enhance customer success processes and methodologies to improve team efficiency and effectiveness.
Strategic Insights: Provide customer feedback and insights to Sales, Product Management, and other departments to influence product roadmap and customer experience improvements.
Qualifications:
Bachelor's degree in Business, Technology, or a related field; Master's degree is a plus.
5+ years of experience in customer success, account management, or a related customer-facing role, with at least 5 years in a leadership position managing tenured talent. Must have experience managing quota..
Proven track record of driving customer satisfaction, retention, and revenue growth.
Strong understanding of cybersecurity and risk management practices is highly desirable.
Exceptional communication, leadership, and interpersonal skills.
Ability to analyze data, draw insights, and translate findings into action plans.
Proficiency with Customer Success platforms (such as Gainsight, Totango) and CRM tools (such as Salesforce).
Benefits:
Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!
The estimated total compensation range for this position is $150,000 - $230,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.
SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.
We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact ************************************************.
Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company's privacy policy and applicable law.
SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position. #LI-DNI
Auto-ApplyRegional Operations Director - Field (Remote PST)
Remote job
At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.
We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.
Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.
We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.
At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare.
Our Values
Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.
In the News
Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team
Axios: Pair Team collects $9M for Medicaid-based care
About the Opportunity
The Regional Operations Director - Field oversees the full operational performance of your assigned region. You will manage a large, distributed field team delivering Enhanced Care Management and community-based care, ensuring your region meets its financial targets, visit expectations, quality standards, and plan-driven requirements.
This role requires a strong operator who can balance strategic thinking with hands-on execution. You will identify performance gaps early, use data to guide decisions, and work cross-functionally with Product, Central Operations, Quality/Compliance, Finance, and Recruiting to remove barriers and support scale.
You will serve as the operational point of accountability for your region and ensure consistent, reliable, high-quality field execution. This role reports into the SVP of Operations. Internally this role is referred to as Regional General Manager.
What You'll Do
Lead and develop a high-performing field team (LCMs, RNs, BHCMs), ensuring clear expectations, consistent accountability, and strong performance management
Manage operational and financial performance for your region, including OpEx oversight, productivity, workforce planning, and cost-to-serve targets
Monitor enrollment, caseload distribution, visit volumes, documentation quality, and program adherence to ensure reliable, high-quality execution
Build and maintain regional operating rhythms, dashboards, SOPs, and performance routines that support scale and consistency across the field
Partner closely with Product, Central Operations, Quality/Compliance, Finance, and Recruiting teams to remove operational barriers, improve workflows, and support regional growth
Operationalize health plan requirements and ensure alignment with internal processes, documentation standards, and program expectations
Prepare and share data-driven insights on performance, resourcing, and risks; escalate issues early and drive solutions collaboratively
Support hiring, onboarding, and talent development across your region in partnership with Recruiting and People Ops
Maintain full compliance with ECM, health plan, and internal quality requirement
What You'll Need
5-7+ years years of experience leading operations or regional teams in a high-growth, service-delivery environment; healthcare or Medicaid program experience is a strong plus
Experience leading large, distributed field or clinical teams
Proven success managing regional or multi-site operational and financial performance
Strong understanding of Medicaid populations, plan operations, or value-based care models preferred
Data-driven operator with experience using dashboards, metrics, and forecasting to guide decision-making
Excellent communication, problem-solving, and cross-functional collaboration skills
Comfort working in a fast-paced, evolving environment with changing program requirement
Because We Value You
Competitive salary: $130,000 - $145,000
(depending on experience)
Equity compensation package
Flexible vacation policy - take the time you need to recharge
Comprehensive health, vision & dental insurance
$50 employer contribution to active HSA accounts
401k through Guideline
Life insurance and AD&D
Work entirely from the comfort of your own home
Monthly $100 work from home expense stipend
We provide the equipment needed for the role
Opportunity for rapid career progression with plenty of room for personal growth!
Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.
Pair Team participates in E-Verify to verify employment eligibility for new hires.
Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.
We do not conduct any TA business outside of ***************** emails. If you're ever concerned about spam or fraudulent activity, please reach out to ***********************.
Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!
Auto-ApplyDirector of Manufacturing Operations - Players & Remotes
Remote job
Teamwork makes the stream work. Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
Roku Operations integrates Program Management, Quality, and Technical Operations into a single team that owns results from concept through sustaining.
The team is accountable for the roadmap & supplier planning, new product launch, and sustaining execution of three of Roku's critical product lines - Players and Remotes.
About the Role
We are seeking a Director of Manufacturing Operations - Players & Remotes with a strong background in manufacturing, supplier management, and cost optimization to lead a team of senior program managers.
Reporting to the Head of Manufacturing Operations, this leader will own complex product initiatives from NPI through sustaining, ensuring operational excellence in product development processes and supply chain metric tracking. The role combines strategic vision with tactical execution, requiring both cross-functional leadership and hands-on approach to build credibility on the factory floor.
For California Only - The estimated annual base salary for this position is between $285,000 - $305,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
What you'll be doing
Strategic and Operational Leadership
Lead program planning and supplier execution for Roku's Players and Remote product lines
Bring Program Management, Technical Operations, and Quality together into a single operating model for the organization
Keep executives aligned through clear reporting on readiness, risks, and tradeoffs
Build repeatable ways of working that improve launch speed and product quality over time
Manufacturing and Supplier Execution
Work with ODMs and suppliers on production readiness, line bring-up, and ramp-to-volume
Drive capacity planning and risk assessments to support stable volume production
Step in on supplier escalations around production, yield, reliability, and quality to ensure rapid recovery
Spend meaningful time onsite in Asia to build trust and solve problems on the factory floor
Technical Rigor and Validation
Onsite supplier support for NPI development (e.g. Proto, EVT, DVT); ensuring proper engineering rigor and appropriate validation to support product ramp requirements
Partner with Engineering to bake DFx, repairability, automation, and reliability into design
Run technical reviews with suppliers covering process optimization, test coverage, root cause, and corrective actions
Oversee product qualification checklist ensuring validation and reliability testing so products meet performance and quality standards at launch
Carry lessons learned forward into the next generation of products
Cost Optimization and Process Improvement
Identify cost-down opportunities in design, materials, and processes
Lead tradeoff reviews, balancing low-risk savings with higher-payoff, higher-risk options
Owns operational budgets and maintain a clear roadmap of cost-reduction initiatives
Operational Excellence and Post-Launch Performance
Track yield, scrap, utilization, and production plan vs actual to hold teams accountable
Contain and resolve post-launch quality or reliability issues quickly using supplier and customer data
Build closed-loop processes across Engineering, Operations, and Customer Care to eliminate repeat field issues
Tools & Systems
Leverage systems, dashboards, and AI tools to improve accuracy, yield, and cost modeling
Develop predictive insights on cost reduction, supplier risk, and production performance
Champion digital adoption to replace manual tracking and scale execution globally
Team Development
Lead and mentor a global team of senior program managers with both technical and operational depth
Build a culture of accountability, data-driven decisions, and clear communication
Strengthen collaboration across Operations, Engineering, Supply Chain, Sales, and Finance
We're excited if you have
10+ years in operations, technical program management, or manufacturing leadership with direct accountability for product launches
Deep knowledge of manufacturing processes including FATP, SMT, NPI validation, reliability testing, yield analysis, and supplier capacity planning
Track record of supplier collaboration to drive yield, cost, and quality improvements
Experience with DFx, alternate sourcing, automation, and packaging optimization
Strong leadership and communication skills with the ability to influence executives and align global teams
Bachelor's degree required; advanced degree in Engineering, Supply Chain, or Business preferred
Role requires 15-20% international travel
#LI-SB5Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to **************************.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit ************************************
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
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