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Operations vice president skills for your resume and career

Updated January 8, 2025

7 min read

Quoted experts

Karen Kus,

Nina Woodard

Operations vice president example skills

Below we've compiled a list of the most critical operations vice president skills. We ranked the top skills for operations vice presidents based on the percentage of resumes they appeared on. For example, 10.9% of operations vice president resumes contained customer service as a skill. Continue reading to find out what skills an operations vice president needs to be successful in the workplace.

15 operations vice president skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how operations vice presidents use customer service:

Designed and implemented a comprehensive Certification Program for both technical and subscriber support, including staff of outsourced customer service partners.
Assessed and addressed learning and development needs and integrated training to increase collaboration, customer service and spirit of entrepreneurial activity.

2. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how operations vice presidents use oversight:

Transitioned accounts to automated SWIFT messaging platform IntelliMatch and into reconciliation team operating model, vendor oversight and risk management framework.
Direct oversight of renovation of the student housing facility, leasehold improvements, facility and margin improvement in the Culinary Program.

3. Project Management

Here's how operations vice presidents use project management:

Manage uniquely structured engineering/customer project management team cultivating entrepreneurship and innovative atmosphere.
Demonstrated success in project management, system design, and engineering, purchasing and leading professional installations from beginning to completion.

4. Process Improvement

Here's how operations vice presidents use process improvement:

Initiated time study evaluations to establish productivity rates; leveraged findings to drive process improvements that boosted productivity and reduced costs.
Developed key performance indicators, measurement tools and feedback systems to quantify the success of process improvements and customer operations programs.

5. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how operations vice presidents use human resources:

Managed all accounting functions including daily accounts payable/receivable, multiple bank account reconciliation, member/donor communications, human resources and payroll.
Coordinated operational planning with Human Resources Director regarding budgeting and reaching daily departmental goals of more than 10 experienced staff members.

6. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how operations vice presidents use continuous improvement:

Focus on transformation, value delivery, innovation, continuous improvement, change-management, education, engagement, and compliance management.
Instilled a culture of the continuous improvement maturity of the manufacturing organization by consistently and relentlessly reinforcing the continuous improvement principles.

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7. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how operations vice presidents use financial statements:

Review financial statements, sales and activity reports and other performance data to measure productivity and determine areas needing program improvement.
Reviewed and analyzed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement.

8. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how operations vice presidents use risk management:

Incorporated risk management, information technology/information security, audit and leadership expertise to roles and initiatives throughout my career at E*TRADE.
Risk Management Professional with numerous successful Risk & Opportunity Management implementations on satellite, human space flight, and military programs.

9. Strategic Plan

Here's how operations vice presidents use strategic plan:

Developed organizational objectives, identified targeted market, created a strategic plan, and implementation to include reporting outcomes and results.
Direct involvement in strategic planning, product development, client engagements, staff management and development, and overall executive leadership.

10. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how operations vice presidents use logistics:

Supervised all shipping and logistics developing policy and procedures, negotiating with carriers, and ensuring strict adherence to customer specifications.
Performed logistics analyses, developed logistics plans and concepts, reviewed/evaluated program progress, and prepared type classification and standardization documents.

11. Regulatory Compliance

Here's how operations vice presidents use regulatory compliance:

Developed and managed high performing teams; developed policies and procedures, monitored effectiveness and implemented controls to ensure regulatory compliance.
Implemented corporate-wide quality system, improve cost structure, enhance operating performance, oversee regulatory compliance, and build training capability.

12. Sigma

In Greek alphabets, sigma is the 18th letter that means "to sum up". In statistics, the lower case symbol of sigma is the unit of measurement for standard deviation which is used to assess the variability in a given set of data. While the upper case symbol is for summation notation means to add up all the given numbers in the data set.

Here's how operations vice presidents use sigma:

Merged EHS and risk-management expertise with Six Sigma principles to deliver highly effective operational loss prevention and reduction initiatives.
Led teams of six sigma based performance management consultants to deliver operational analysis & consulting project deployments.

13. On-Time Delivery

On-Time Delivery, or OTD, is a metric that measures the rate at which finished goods and deliveries are completed on time. This rate is measured by the overall number of units shipped within a specified time frame agreed upon by the consumer and supplier. On-Time Delivery allows suppliers' compliance with delivery deadlines, and hence their consistency, to be assessed using a continuous and collaborative development approach.

Here's how operations vice presidents use on-time delivery:

Procured 2 new injection molding machines to bring in-house previously outsourced products, expanding profitability, quality and on-time delivery.
Demonstrated history of ensuring on-time delivery of critical projects, as well as ensuring quality when advancing strategic goals.

14. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how operations vice presidents use medicare:

Implemented payment strategies working with Medicare Administrative Contractors and establishing Advance Beneficiary Notice strategies to include accurate costing for proprietary formulations.
Directed and supervised all CQI activity, including reviewing and submitting all required documentation to Medicare fiscal intermediaries.

15. Direct Reports

Here's how operations vice presidents use direct reports:

Direct reports included Production Control Manager, Purchasing Manager, Manufacturing Engineering, Operations Manager, Facilities Manager and EHS Manager.
Provided direction, structure and coaching to direct reports and coordinated day-to-day activities to achieve financial and organizational objectives.

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What skills help Operations Vice Presidents find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on operations vice president resumes?

Karen Kus

Assistant Director of Career Services, SUNY Potsdam

Employers hiring candidates with a history degree are seeking transferable skills that can be applied in various roles and settings. These skills include writing, communication, research, organization, computer-based skills, and problem-solving. The best thing a candidate can do to increase marketability is to elaborate on how they obtained or utilized those skills, rather than simply listing them. Employers need to have an understanding of how you made use of your skill and what results came from your actions. Make these skills shine on your resume by giving them substance.

What operations vice president skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young operations vice presidents need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for an operations vice president stand out to employers?

Dr. Mary Kern Ph.D.

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

What soft skills should all operations vice presidents possess?

Steven Bauer

Visiting Professor of Marketing, Pepperdine University, Seaver College

The new hybrid world will make leading teams more challenging. This reality will put a premium on interpersonal skills. When the NASA astronaut, Richard Arnold, spoke at Pepperdine in 2019, he mentioned that team building was the single most important ability undergraduates could develop to become a good astronaut. The same holds for graduates wanting to go into business, particularly in the post coronavirus era. As part of their skills in this area, graduates will also need to be able and committed to addressing issues in the areas of diversity, equity and inclusion.

Do you want to know more?

List of operations vice president skills to add to your resume

The most important skills for an operations vice president resume and required skills for an operations vice president to have include:

Customer Service
Oversight
Project Management
Process Improvement
Human Resources
Continuous Improvement
Financial Statements
Risk Management
Strategic Plan
Logistics
Regulatory Compliance
Sigma
On-Time Delivery
Medicare
Direct Reports
Business Development
Product Development

R
KPIs
Financial Performance
Payroll
Strategic Direction
Business Plan
Real Estate
Business Operations
Executive Management
Due Diligence
ISO
Management System
Business Processes
Training Programs
Cost Savings
ROI
Cost Reduction

Client Satisfaction
Revenue Growth
QA
ERP
Inventory Management
Inventory Control
FDA
RFP
Customer Support
EBITDA
Customer Relations
Product Line
Contract Negotiations
Labor Costs
LLC

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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